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343 MSC Cruises MSC Divina Cruise Reviews

This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from ... Read More
This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from Sunday, day of embarkation to Saturday. We had been on a layover in Baltimore-Washington for about 7 hours and had to stay in a pretty awful (last min. booked) hotel with no elevator near Miami Airport. We were afraid we were going to arrive late once our hotel transfer finally showed up but we arrived in good time. After drop off, we went right to the Yacht Club tent and were ushered right in to the boat. They tagged our luggage and carry on bags (we didn’t have to carry anything). Once inside the shore butler team took care of is. The process was so fast, we even cut the line a few times with the butler team and were provided champagne and treats while waiting for our key cards to be made up. Once on the boat, we were taken right up to the Yacht Club Too Sail Lounge. It was nice with drinks, snacks and canapés. Once our room was ready (about 10 minutes later) we were shown our room by our private butler, Marcella (awesome!!) who showed us the room, converge and elevators up to the One Pool/Bar. In the room she showed us the the mini bar (complimentary), walk in closet, bath and offered us a pillow menu if we wanted different pillows to sleep on or certain drinks and snacks in the minibar. The bed was foam, which we have at home so we are used to that. Pillows and sheets were good quality Egyptian cotton, very comfy. The TV had ports to connect a video game or computer to. The TV selection was a little dull, but it’s vacation and we didn’t watch more than a few movies at night. The balcony was small, but adequate with room for two chairs and a small table. There was a fruit bowl (filled every day with our faves) and champagne. There was both sparkling Pellegrino and Still mineral waters (complimentary) throughout the whole trip. There was a couch in the room and a table as well as a stool and desk The bathroom was marble. The sinks were not very large, but there was storage under the vanity and in the cabinet in the room. The tub was large enough and the shower was good pressure. I love to soak so it was nice for me. We ate all of our dinners in the Yacht Club Le Muse restaurant which was at the back of the ship (Club was at the front), which was a little strange. The menu was somewhat limiting (a lot of European dishes) and new to get used to, although different each day. My hubby wanted a steak and potatoes each night and they accommodated him. Most of the rest of the guests dining were European, Germans and Italians and not many children on board. The portions were fine as far as I was concerned, eve though I had read complaints of small portions. The deserts were perfectly sized to give a taste. We sometimes couldn’t make up our minds so they brought us a few to try. On sea days we ordered pizza from Eatly and it was brought to our room at no extra charge (we did cash tip tho) and it was excellent, very Italian! The few times we went to the buffet it was total chaos, much like buffets on other lines, but the set up of different stations makes one have to cross all over to get all the different choices. I don’t know if it was just general confusion or lack of signs, but it was chaos and the food, other than the salad and fruit was below average. The choices at the Top Sail and the One Bar were better. I actually lost weight from all the fruit and veggies combined with walking about 6 miles a day when in port. The One Bar had breakfast daily an omelet station and waffles could be ordered. It was often windy up there in front of the ship. The breakfast buffet was limited to continental pastry, cereal, home fries, bacon and sausage which were not very hot. They also had fruit and yogurts. It was still better than going to the chaotic buffet. Yacht Club is the way to go! The shops were nice. Boutiques (carried better brands I.e. Tommy Hill. Guess?, etc. ) sizes ran to about 14 in women’s. There was also jewelry, perfume, makeup, logo items, candy, toys, photo shop, liquor and cigarettes. Throughout the cruise there were tables set up in the area of the coffee, gelato and pastry shop that sold watches and accessories. The casino was small but there were some table games and bingo available (costing extra) We did not go to any of the shows (we are not really show or disco people) we did enjoy the hot tubs in the One Pool and La Sirene (indoor pool with retractable roof) pool areas. We don’t have any kids so we did not go to the kids or teen areas. We also didn’t go on the water slide because it was closed one time and had a long line another time. The ship on general was beautiful! A lot of marble, statues, and mirrors. It is Italian after all. The main staircases were clear glass with various size Swarovski crystals that shined like diamonds. Just beautiful. The ports were Bonaire, Curaçao, Aruba, Ocho Rios, Jamaica, Grand Cayman and Cozumel MX. Bonaire: not too much to do unless you like to snorkel and scuba dive. We went for a 6 mile walk. Wilmastead, Curaçao. We went shopping and over the “floating bridge” into town to walk around and shop some more. We bought some Dutch tiles and linens. We had lunch and tried our luck at the casino near the docks. It was very windy that day, but warm and beautiful. Oranjestad, Aruba. We had been here before and took a tour of the island and the church in the past so we went to Dunkin Donuts and a couple casinos. We had planned to take one of the busses to the beach but there was a rainstorm, so we went to some of the upscale shops in the port area and had lunch. Ocho Rios, Jamaica. We had planned to take an excursion to walk up Dunn’s River Falls, but decided against it and instead decided to walk into town and hit the beach then go to lunch at Margaritaville. The initial walk through the taxi area was difficult because the drivers are quite pushy. Since it was Sunday, most of the shops were not opened, except the jewelry store and the others that seem to be on every island. Our walk into town was a little scary. Hubby and I are not people who scare easy, we are pretty tough, but the men began to follow us to try to get money from us and to get us to buy drugs. Not our thing. A few commented on my blond hair. We are in our 40’s but don’t look it so I think they thought we would be interested in buying some pot. Most of the women we saw were dressed for church and it was interesting to see security people at the church. We ended up going back to the ship before Margaritaville opened up. We spent the day up at One Pool/Bar. Grand Cayman. No pier so tenders would have to be taken. It was too windy and choppy so the captain canceled the port call and we had a sea day. One thing about the ship some complained about was the announcements being made in 5 languages. It is a very European cruiseline and we encountered people who spoke many languages. I thought it was fascinating to speak to people from all over the world, who all seemed to be able to speak English. Cozumel, MX. We just went for a long walk looked at souvenirs, took pictures and had lunch at the outside mall at the pier. It was a nice area. Funny seeing armed men in military vehicles about every 10 min. driving up and down the road. The sellers were a little pushy and the things were pretty much the same. We bought some rum cakes and brought them home We were so busy we didn’t get to the gym or thermal spa.’The thermal spa is included with Yacht Club which has steam rooms, hot tubs and relaxation rooms. All in all the staff worked very hard to please us. They always had a smile on their face and a friendly hello. I would love to go on MSC again in the Yacht Club. It was totally worth it. Read Less
Sail Date January 2019
Second time on beautiful Divina after our excellent 2015 Mediterranean cruise. We had 2 Bella balcony cabins on deck 8 forward. Very pleased with the comfort of the room and hard working, polite cabin attendant. Overall staff we ... Read More
Second time on beautiful Divina after our excellent 2015 Mediterranean cruise. We had 2 Bella balcony cabins on deck 8 forward. Very pleased with the comfort of the room and hard working, polite cabin attendant. Overall staff we encountered was very helpful, kind and friendly with the exception of the front desk - people there definitely need more training in customer service. We had a beautiful table for 5 at the Villa Rossa restaurant, early seating. Really glad that we chose this option as dinner lasted about 1,5-2 hrs. Highest praise goes to our excellent table waiters - we parted as friends:) Our biggest disappointment was the quality of the food in the main dining room, what a change for the worse in 3 years! The menu choices were adequate and sounded delicious but execution was poor. MSC was famous for their excellent pasta made fresh on board. In 2015 we would order one pasta dish between the four of us every dinner just to savour the fantastic flavour. What happened???? Not a shred of fresh basil, olive oil or cream in sight, everything was drenched in some lumpy flour and chicken stock concoction, they used same horrific sauce for a variety of fish dishes as well:( Best meals in 10 days - jerk chicken was beautifully cooked, same goes to duck breast. Everything else was just OK, curious as of whose idea was to plate wilted yellow arugula with duck terrine appetizer on our last evening? Don't chefs taste what they are cooking or check out the quality of the greens before being sent out to the tables? We enjoyed entertainment offerings in bars and lounges from classical pianist, sax player, several different bands - lots of people were dancing and having a great time. Our favourite theatre show was La Traviata. All the ports visited were interesting, we did our own thing, used public transportation wherever we could, loved Guadelupe! Overall good value, especially with drinks on us included. Read Less
Sail Date January 2019
We sailed a 10 day cruise on the MSC Divina on the 10th January 2019 from Miami, porting at St. John's, Antigua, Basseterre, St Kitts, Road Town, Virgin Islands, Pointe-a-Pitre, Guadeloupe and Philipsburg, St. Maarten. Embarkation ... Read More
We sailed a 10 day cruise on the MSC Divina on the 10th January 2019 from Miami, porting at St. John's, Antigua, Basseterre, St Kitts, Road Town, Virgin Islands, Pointe-a-Pitre, Guadeloupe and Philipsburg, St. Maarten. Embarkation at the port of Miami was fairly straight forward, we arrived around 11am and checked in although there was a wait in the terminal building until 1pm. We had a balcony cabin on deck 12, the cabin was comfortable and had everything you would expect i.e. TV, Hair Dryer etc Dinning We struggled with the dinning on MSC, i have sailed with MSC several times previously but always find the dinning a challenge after sailing with the flexible freestyle dinning on NCL. Dinning is fixed to two sittings and is a shared table. We chose the later sitting. MSC normally do a reasonable job at matching up similar guests of the same nationality so its important you check that your nationality is correct on your cruise documents. The service in the restaurant was good. The food in the main restaurant (Black Crab) was ok but i cant say that any of the meals were particularly memorable. The speciality dinning options are also limited, we ate in the Galaxy Disco Restaurant one evening as it was included with out Black Card Status, it is a Sushi/Asian restaurant and the $30 taster menu was included free however, if i had to have paid for the restaurant i would have been very disappointed. The service was good but the food was limited and we were still hungry when we left. The only other speciality restaurant is the Italian and to be honest i wouldn't pay for pizza when the pizza in the buffet is free and is excellent. As you would expect being an Italian cruise line; the ice cream, coffee and pizza are all good. Entertainment This time we didn't really experience much of the live entertainment, i heard i was good. I did venture into the Theatre one evening however i wasn't very impressed with what i saw, it looked a bit amateurish. There were plenty of deck parties and always something going on around the pool deck so i would suggest if you want a quite place to sit then you should avoid the main pool deck. We went to the nightclub a few times and there always seemed to be a few people in there until quite late. There were some gala nights whereby you could dress up if you wanted and there were theme nights such as a 70's party and the white party. Pool Areas Sea days as you would expect are very busy, it was annoying that people put towels on beds and then never use them. One day we took towels off the beds and were there all day and the people never came back. Its pretty selfish of people to reserve beds like this. Casino What i really liked about the ship was the roulette table, there was only a minimum bet of $1 required and it was $1 dollar chips which is different to NCL whereby its $2 chips and a minimum of 5 chips per round. I was able to sit at the roulette table for many hours and not spend too much money. Drinks The drinks package we had was a bit random, it included one draft bear and miller light cans and wines, it was a bit difficult trying to find out what was included and what wasn't. We actually discovered that you could order a non alcoholic frozen cocktail and ask for a spirit to make your own. There was a variety of wines but not the best to be honest. Also i don't think you need to buy any of the MSC experiences if you buy a separate drinks package as they don't really offer anything over and above. Ports All of the ports were excellent and we did this cruise because of the itinerary, we were a little disappointed with Guadeloupe and just visited the local town. At all the stops we were able to just get off the ship and find a taxi to a local beach, most days the taxi's were around $8 per person and at most of the beaches a sun chair was $10 and umbrella $15. If you do some research before you go then i don't think you would really need to do any of the ship tours. Overall, it was a nice cruise, a good itinerary, good service and a nice ship but nothing particularity memorable. I have cruised with several other cruise lines previously including MSC and Royal; Caribbean and if i had the choice of a cruise with a similar itinerary and price then i would choose NCL simply because of the flexible dining and the simplicity of the drinks package offered but i don't think you will be disappointed with MSC. Read Less
Sail Date January 2019
We chose the MSC Divine for itinerary and price. We had a Fanstaisca class balcony cabin #12121 it had a good amount of space. The buffet we ate breakfast and lunch there, there where many selections and food for different ethnic ... Read More
We chose the MSC Divine for itinerary and price. We had a Fanstaisca class balcony cabin #12121 it had a good amount of space. The buffet we ate breakfast and lunch there, there where many selections and food for different ethnic groups. We ate dinner in the main dinning room we had excellent service. The food was average people who had prime beef said it was excellent, the choices where limited compared to other cruise lines. We had a table of 6 who we cruised with. If we were by ourselves it would have be hard to speak to the other people since about half of the people were from non USA Everyone was polite and respectful. We had the classic drink package and had no problems ordering drinks and frozen cocktails and had free gelato with the package along with speciality coffees The entertainment was very good we went to all the shows. The music around the ship and in the pool area was not that good not like other cruise lines. They did not have a stage band with brass instruments first time I have been on a cruise ship without that type of instrumentation. The violinist and piano were excellent but they had them playing sometimes in a nosily area. We took the ship excursion tour of Tortola is was very good, We took a shuttle in St Kitts to Reggae beach a very enjoyable day. We took the ship excursion in Guadeloupe to the Botanical Gardens it was a great place to visit and walk around, we them went to a restore for swimming very nice, it was a club med before changing owners. Overall it was a great cruise. Read Less
Sail Date January 2019
This was our first cruise on the Divina or any MSC ship as a matter of fact. We choose it because for a 10 day cruise the value was right. Because of our extensve cruising we also qualified for the highest reward class the Voyagers Black ... Read More
This was our first cruise on the Divina or any MSC ship as a matter of fact. We choose it because for a 10 day cruise the value was right. Because of our extensve cruising we also qualified for the highest reward class the Voyagers Black Card which also offered extensive benefits. Getting started was great as boarding went smooth for us but we had priority boarding. Others we talked with said standard boarding was long and late. Our first impression of the ship was pretty awesome. This ship is elegant and very beautiful it was decorated very high end and the layout was very open and airy. We really liked the ship. Our cabin was very nice and clean but a bit less modern that the newer ships, no charging stations or USB ports. I noted that the cabin was nice sized. It was an inside cabin on the eighth deck and certainly bigger than Carnival, Norwegian and others we have sailed with. Our cabin steward turned out to be just fine but did not sizzle or awe us. Food was better than we had expected. We ate every evening meal in the dining room and enjoyed both the customary menu and the comfort menus. We tried them both and found the food was good to great. The buffet is where we ate breakfast and lunch and I thought it was better from a selection and quality perspective than most other ships we have been on. Still buffet food but at a good temperature and consistent quality. Pool areas and hot tub areas were also very accessible and plentiful, Not including the Yacht Club area there were 3 pools, a water park and 9 hot tubs on the ship. All were clean and had life guards for the pools. One entire pool and hot tub area was enclosed with a retractable roof, which helps make the ship somewhat weather-proof. Entertainment was so-so. I mean for us anyway, It took on more of a European style as there was no Comedian and the shows were opera like and centered around what I would call non traditional American cruise entertainment. I am not bashing it or anything but we just were not opera or opera singer show people. Bars were plentiful and the casino was nice and split with smoking and non-smoking areas which we enjoyed. Staff was very professional and seemed happier than the past few cruises we had been on. If you made eye contact with them they would go out of the way to say hi or greet you. The few negatives revolved around activities during the day and also there is no free time dining, to dine in the dining room it is 6:00 or 8:30. Also all announcements are made in 4 or 5 different languages. I understand the intend but it gets annoying, Also the muster drill requires you to retrieve your life jacket and then you go step by step putting it on. Again this was annoying but I feel an acceptable safety reminder. The really bad thing was debarkation. It was very unorganized and a total mess. Seems everyone chose self walk off and the staff made no announcements to organize it or control it. Halls were full and lines were not moving. It took us an hour and ten minutes of crawling towards the exit to get there. Over-all we were happy with the cruise and will cruise MSC again. We met a lot of European cruisers so we had a lot of back and forth to share. Elegant nights were really nice for a change because we had a chance to dress up and get pictures taken. I know some don't get excited over elegant nights (we usually don't) but it was fun for a change. Read Less
Sail Date January 2019
Great deal booked in August and were able to take advantage of the Classic drink package. Our steward Juan was very attentive to our needs, room was impeccable afternoon and night. We had a wonderful time onboard Divina, though we wish we ... Read More
Great deal booked in August and were able to take advantage of the Classic drink package. Our steward Juan was very attentive to our needs, room was impeccable afternoon and night. We had a wonderful time onboard Divina, though we wish we had brought more long sleeves as it was quite cool onboard and also on deck at night. Missing : Outside tables for coffee and snacks, besides pool deck 14, on deck 7 Café Italia has a very poor outside view. Staff at Sarono bar on deck 15 (adults only) were great and friendly even if very busy. Yes chairs are hard to find, better go early and when you have one you don’t want to let go! Onboard excursion: We took “Behind the scene” with Gil it was very informative, I recommend that tour, look for it in your daily. Attended also Cruise Critic party, very well done. Shows : Amazing singers and dancers my only complaint is for Queen’s Tribute, we would have liked to hear more of original Queen songs and sang by a man instead of woman. Food : Plenty to choose from at the buffet and a very good choice in MDR, and there is always the Classic menu for picky eaters. One night I took a steak medium-rare cooked to perfection, juicy and tender, I asked for green beans and got much more than expected (so good), with amazing desserts. Drinks : Took Classic drink package, was a good deal, enjoyed frozen BBC, Toblerone, Prosecco, and very good choice of wine. Ports : Did not take any excursions we waked around, we only took a water taxi 7usd return to beach in St Marten. Spotless clean ship inside and no garbage can anywhere, same for outside except not very keen in picking up trash (glasses and plates) especially the last day before disembarkation. We would definitely sail again with MSC for a third time. Read Less
Sail Date January 2019
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered ... Read More
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered strawberries, a fruit bowl, chocolate ships, a free tasting menu in a specialty restaurant, a thermal hour in the spa, etc. Those little perks add much enjoyment to a cruise. Embarkation was a little slow, but that was our fault for not knowing how it works with MSC. As black card holders, you also get priority boarding, and we did not speak up, so we were in the wrong line. Next time we will know. Our first view of the ship was very impressive. It is quite beautiful, with loads of statuary and beautiful artwork on the walls. The main colors in the public ares are burgundy and silver, and it's very elegant. The crystal staircases are so pretty! We were able to go right to our cabin, and it wasn't even noon yet. The buffet was ready to serve lunch as soon as we boarded, and as we were leaving our room to go eat, we opened our door and our luggage was already there! Shocking! We have never gotten our cruise luggage that fast on either Carnival or NCL. The buffet was enormous, and they still give you a large platter for your food, unlike other lines that give small plates and no trays. We were quite surprised at the amount and variety of food, and there were different areas for Asian, Medditeranean, pizza, a carving station, varieties of cheeses and cold cuts, salad bars, and dessert bars. We prefer the dining room for all our meals, but the times we had to eat from the buffet due to our schedule, we were quite satisfied with the food. I just don't like to jockey for line position, fight for a turn at the beverages, and try finding a table until your food is cold when you finally find one. I would much prefer having someone bring me my food in a quieter and calmer atmosphere. We had second seating at the Black Crab restaurant. I wish all cruise lines used the "your time dining" that NCL uses. But we liked going in late as it worked better for our schedule. We sat at a table for eight all by ourselves for the entire week. Pretty funny. Our waiter and his assistant were quite nice, but uninterested. No pleasant small talk, no questions about our day, strictly business, get them in, get them out. They were polite and did smile, but I didn't feel the love like I have on other cruise lines. It seemed to be that way at all the bars as well. No one tries to make friends with the cruisers. In fact I felt like some of them bordered on rude. I was usually ignored until someone begrudgingly would ask me if I needed something. No dude, I'm standing here patiently waiting because I just like to crowd up to bars. HA. But the waitresses were sweet, and it was better to sit and let someone wait on me rather than try to get my own beverage. The food was OK. Most of the main dishes in the dining room were average. I truly didn't feel like I was eating gourmet food on the dining room at any time during the cruise except for the desserts. MSC has awesome desserts! I made sure to take advantage of their deliciousness! Took about five extra pounds of weight home, too. Sigh... I was kind of surprised that there were only two specialty restaurants on board. The shows were very good. All of the singers and dancers were fabulous. I am not a big fan of canned music, however, so that was a bit of a disappointment.. But the performers made up for it. The costumes were beautiful and the sound system was perfect, if maybe just a touch loud. The theater was quite comfortable, and there were clear views without poles in the way of your view like some cruise ships have. There was a problem with the steps, though. There were stairs down a flight, then a ramp, and then one more step down. I saw many people stumble on that single step, and I am betting there have been some serious injuries. They really should redesign that. The cruise director's staff would do some comic things while people were being seated. That made the waiting time fun. The pools were beautiful and there were quite a few hot tubs, but you could never get a deck chair. People would use these giant clips and beach towels to save seats and you would see many like that with no people in them. MSC needs to have a policy of moving stuff out if no one shows up in a certain amount of time, like I hear other cruise lines do. We like to play the slot machines, and there was a good variety of them in the casino. I don't understand why it is still acceptable to let people smoke in casinos but it still is, and that makes it a little hard on non-smokers. But there was an area that was less smoky and we kept to that side of the room for the most part. My favorite waitress worked in the casino. I wish I could remember her name. We don't usually do a whole lot of ship activities. I went to karaoke to sing one night, and that was pretty fun. Otherwise, we spent most of our free time on our balcony. It was heaven! We went to check out the bowling lane, the race car simulator, and the 4D Theater, but all those things are full of kids for the most part so we didn't use them. The bands in the bars were good. Most of the solo performers used backing tracks which we don't enjoy, so we did not frequent the musical acts. Plus we don't drink alcohol, so no reason to hang in bars. The ports were Antigua, St Kitts, Tortola, Guadeloupe, and St Maarten. They were all very beautiful in their own ways. Be advised, Guadeloupe is quite rainy, so bring a poncho on board! We took ship excursions in every port. They were all good. We took advantage of the laundry service, one large bag, 30 items for $20. It said that it would be done within 48 hours, but we got it back the next day! We also had reason to visit the medical facility, and they were very nice. We bought 5 of our photos for $60, which I think it a fair price. For another $10, they put our favorite photo on disc. I think that was a little excessive, but we wanted it so we could print it for our kids. We celebrated our 25th wedding anniversary on board, and went to the Eataly specialty restaurant for dinner. Now that was a gourmet meal! The food was amazing from start to finish. Our waiter Geraldo was really sweet and quite personable. Then they surprised us with a cake and Happy Anniversary sung by all the waiters to the tune of Happy Birthday. That was very cool! The shops were good, and there was quite a few of them. We were able to get all the little things we needed right there on board. Except for lip balm. They really should stock lip balm, lol. I got a great hat during the $10 extravaganza! lol Disembarkation was very very slow. It's so rude to have to be out of your cabin by 7:30am, and that was for Black Card holders, like that's a good thing or something.lol Luckily our flight did not leave until three, if it was around noon, we probably would have missed it. We hear Divina has had some recent drug busts among the crew, so that may have slowed things down, but also we were still in a government shut down, so that could have slowed customs down as well. I think they should have served coffee in the theater where we were waiting, that would have made it better. It took about two hours to clear the ship, and once they did, disembarkation went pretty smoothly. I like the way they sort the luggage for claiming in the terminal, that works out well. Over all I give the trip a B+, and I would definitely cruise with MSC again! Read Less
Sail Date January 2019
The customer service and staff are excellent. Embarkation in Miami was smooth but did include a long line, even for those with priority status. Ship cards are provided at check in, but must be activated onboard with a credit card at little ... Read More
The customer service and staff are excellent. Embarkation in Miami was smooth but did include a long line, even for those with priority status. Ship cards are provided at check in, but must be activated onboard with a credit card at little kiosks located around the Atrium area. There is no rush, as you have 48 hours to activate your card. Cabins were ready by 1 p.m. and suitcases arrived a few hours later. Lunch was available in the buffet. The ship in general appeared clean and beautiful, but looking a bit ready for her next dry dock reconditioning with a few frayed edges on chairs and carpets. Onboard accounts can be viewed on the cabin television, but Divina doesn't offer a mobile app. If passengers need to communicate onboard, social media apps can be used if ship wi-fi is purchased. The 3-level Atrium on decks 5, 6 and 7 is cozy, comfortable and sparkling with the crystal staircase and glass elevators. The Atrium provides convenient access to bars, restaurants, guest services, excursions, coffee shops and is frequently the hub for piano music and entertainment from the staff. There are several stores and a lot of emphasis on sales and shopping. There are professional photographers most evenings, but viewing of photos is not automated by cabin number or name. They are placed in folders in the studio grouped by event such as “1st gala night.” If you wait until the last night as we did, it is frustratingly hectic to find all of your photos and very little precious space to spread them out. We managed and purchased five 8x10’s for $60. After arriving home, I did notice the MCL Divina logo at the bottom center was imposed over part of the picture. The pool and buffet area on deck 14 is very active with lots of people, bars, and staff entertainment events, bingo and contests frequently in progress. It can be fun and exhausting at the same time! Service for drinks was busy with 2-3 bartenders at each bar and just a few roving servers. The casino is bright and pretty. Smoking is only permitted on one side. There are the usual slot machines and table games. Dealers and wait staff are top notch. There is a lot of traffic through the casino before and after show times. Sea days were somewhat quiet with evenings being busier. The food in general is good everywhere on the ship. Put on your walking shoes for the buffet because it is very long. Most of the serving stations do repeat two or three times throughout the length of the buffet, with plenty of beverage stations in between. It is chaotic and hard to find a seat at peak dining hours. I agree with the consensus about the pizza – it’s the best I’ve ever tasted! Seating in the Black Crab main dining room at our family table for four was a bit congested with servers having to squeeze in between tables and chairs. The menu offered new selections every night, as well as certain standby choices and specialty meals at a price. I tried the surf and turf for an extra $27 which included filet mignon and lobster tail and it was quite delicious. Our head waiter and his assistant took excellent care of us, and my family took good care of them too! The MSC Voyagers Club offered me a complimentary specialty dinner for two. It was disappointing to find out that the only guest I was allowed to include must also be staying in my cabin! Since I booked a cabin to myself, I decided to have a solo lunch at Eataly. The food was delicious, with a very long wait in between courses. The décor resembles a diner and is not comfortable. BE AWARE: Regarding dinner seating in the main dining room, we requested the early dining time due to having a young child with us; however, upon check-in, our ship cards reflected late seating. We were told to have this corrected onboard at the restaurant. We did go right away as this was a problem for us – they were all set up with a table and staff ready to deal with seating issues. We were told that early seating was fully booked! I asked if we could do the My Choice Dining time and was told that was only available for the Aurea Experience. I pointed out that we had worked with customer service for six months planning this cruise and were never told that dinner seating time was only a “request.” They did adjust this for us, but it was a stressful beginning to vacation. The evening stage show is approximately 45 minutes at either 7 or 9 p.m. With dinner sittings at 6 and 8:30, the timing was a little awkward; early diners wait for the 9 o’clock show, while late diners must attend the show before dinner. The two or three shows I went to offered excellent talent and costumes, however themes were slightly disjointed and there were no stage settings. Evening music in one lounge included a 5-member band with couples dancing, and another lounge with a very lively duo performing familiar hits. There were other parties and music later into the evening we did not attend due to travelling with a child. I did not visit the spa or gym. There was a waterslide, but I never saw anyone use it. Loved the two coffee shops, decks 6 and 7. Delicious! Sports Bar is also fun, has good complimentary food and is quite noisy when busy especially if people are bowling! The views from Galaxy on deck 16 are spectacular. Overall, I had a great time on Divina. The staff does a fantastic job. MSC is proactively responsive to their customers. The diversity of staff and passengers is enlightening and enjoyable. I am looking forward to another cruise with MSC! PORTS Antigua: From port we took a 15-minute taxi ride to Dickenson Bay Beach. Taxi was $3 per person each way and the driver returned to pick us up at the designated time. This beach was well rated. It is nice and located next door to a Sandals resort. I would rate this beach as Average. There was a strong wave break and a steep gravel drop when entering the water. The weather was perfect; the water was cold but refreshing in January. We stayed by a decent beach bar. I believe it was called Tony’s. Four chairs and two umbrellas were $44. Bottled beers were $4-$5 and Smirnoff Ice was $5. Restroom facility was not favorable. Saint Kitts: From port we took a taxi to Carambola Beach Club on beautiful South Friars Bay Beach. The taxi was $4 per person each way and it was a 12-15-minute ride. We rented two umbrellas and 4 chairs for $60. Scenery of the mountains from the beach is gorgeous, sand is a darker color, and water was crystal clear and chilly. There are clean restrooms with a changing area. The bar was busy, but well-staffed and there were servers on the beach. Beer $5, mixed drinks $7 and frozen $10+. The restaurant looked nice but we did not eat there. Food prices were $20 and up. The beach became very crowded as the day progressed, so go early for the best seats! Tortola: Round-trip taxi (open-air bus) from the port to Cane Garden Bay beach was $16 per person. A wristband was provided to those paid in full, and taxis came for return pick-ups on the hour. The trip was approximately 20 minutes. This is a pretty beach with beautiful scenery. There are several bars, restaurants and shops. The area is still under development with new structures. It’s much more touristy than when I visited there two years ago. Pusser’s Rum has a bar and restaurant with good food and drinks. We rented four chairs and two umbrellas for $40. Guadeloupe: We decided an excursion through MSC was our best option for this port. The catamaran to Gosier Islet held about 20 guests and 2 crew. The boat motored along the coast for about 45 minutes and then anchored off shore. We swam in shallow water (less than 5 feet deep) over to the islet and the crew brought our bags over by small boat. Some guests also used the boat to get to the island. There are no facilities there, so we just put down towels and explored the area. There were a lot of stones and coral on the beach and live sea grass in the water. After 1-2 hours, we returned to the catamaran. The crew attempted to use the sails for our trip back, but a rain storm interfered. The covered interior of the catamaran was large enough for everyone to take cover. St. Maarten: This was a fun and lively port. We took a water taxi (ferry) for $7 per person round trip from the port to downtown. It is also an option to walk. There is a very long stretch of beach lined with chairs and umbrellas and a boardwalk lined with restaurants, shops and bars. The ferry makes at least two stops, one at the busier entrance to the beach (where you would arrive if walking) and one further away. We set up early on the beach near Honky Tonk with two umbrellas and two chairs for $40. They offered buckets of beer for $10 and free wi-fi. The sand was beautiful and very soft, water was chilly. We enjoyed some good food and drinks at Lazy Lizard for lunch. Fun and relaxing day. Read Less
Sail Date January 2019
Cruise ship experience better than expected , and will sail on same ship with slightly different itinerary next January . Cruise critic group was very active and friendly on this cruise . Very enjoyable cruise . Main dining - good quality ... Read More
Cruise ship experience better than expected , and will sail on same ship with slightly different itinerary next January . Cruise critic group was very active and friendly on this cruise . Very enjoyable cruise . Main dining - good quality food and service with some European flair that was acceptable and nice . Pretty active ship with good but shortened shows (30-45 minutes ) . Most venues well used and occasionally difficult to find an empty space . Embarkation problems due to customs agents apparantly , doubt it is this long next time . Cabin stewart okay , and liquor prices were quite reasonable . Shore excursions reasonable , but difficult to book before boarding of ship . Specialty restaurants also difficult to book before cruise . Those are two ares MSC should want to clear up . Buffet food okay quality and depth of items . Although ship had only a couple of specialty restaurants basically - Eataly and Galaxy , one could order Surf and Turf ($24.95) or Lobster ($19.00) as a suppliment in main dining area . We ordered surf and turf , and the fillet mignon and fair size lobster tail were a nice treat one evening . Overall value for cruise was excellent , and came with an adequate drinks on us package . Captain and his crew more active and visable than most cruise lines , and quite friendly . Read Less
Sail Date January 2019
My husband and I sailed on MSC Seaside last year and had a wonderful experience. We had read many positive reviews regarding the Yacht Club on MSC Divina and we were not disappointed. The Yacht Club service was incredible on this cruise. ... Read More
My husband and I sailed on MSC Seaside last year and had a wonderful experience. We had read many positive reviews regarding the Yacht Club on MSC Divina and we were not disappointed. The Yacht Club service was incredible on this cruise. Anything we asked for the staff did their absolute best to accommodate our wishes. We loved the little evening chocolates and plates of fruit our butler left for us. We also used the minibar quite frequently. Our butler refilled the contents daily. Dining: We ordered room service pizza from Eataly twice. This was the best pizza we have ever had at sea. The toppings were fresh and the dough was oven-baked to perfection. We were not impressed with the restaurant Eataly. We felt that the quality was unimpressive. I was surprised they charged $6.00 for each salad we could have made ourselves in the complimentary buffet upstairs (romaine lettuce, bell peppers, and croutons). The beverage package was perfect and we had no issues in any of the bars around the ship. The Sports Bar was one of our favorite areas to hang out, drink beers, and have a snack. I was impressed by the quality and options available at the buffet. Freshly shucked oysters, international cuisines, and fantastic pastries. Le Muse was a bit disappointing ... the meat was always over cooked and covered in too much sauce. This was surprising to us as we had always heard such wonderful things about Le Muse. The pasta by the One Pool Grill was fantastic. Cabin: The cabin was spacious and comfortable. I kept falling in the space where the two beds connect, but other than that the bed was comfortable. TV selections were enjoyable. Movies were not included and there are not outlets next to the bed. Fitness: We used the gym almost everyday. The gym was clean and fresh towels were always available. We liked the spa bar where you could get protein shakes after a workout. We tried a spinning class at the beginning of the week but didn't take any additional classes, as there is no dedicated room for classes. The bikes are huddled in a corner and you're straining to hear your instructor while the rest of the gym is working out. Shows: Citizen West was a great show! I wished they performed more around the ship or had additional showcases. Fantastic service all around. Clean ship. Great value for the price. We will definitely sail MSC again. Read Less
Sail Date December 2018
We chose the 11-night cruise option from Miami to Jamaica, Aruba, Columbia, Panama, Costa Maya, and Cozumel. We had a tenth floor balcony with two chairs and a table where we enjoyed morning coffee and afternoon cocktails. The bed was ... Read More
We chose the 11-night cruise option from Miami to Jamaica, Aruba, Columbia, Panama, Costa Maya, and Cozumel. We had a tenth floor balcony with two chairs and a table where we enjoyed morning coffee and afternoon cocktails. The bed was comfortable and the room was cleaned twice a day. The cruise included a "drink package," however a 15% service charge based on the printed cost was added to all orders. Not really a big deal, but you can expect to pay between 80 cents and a dollar per drink. To upgrade to premium would be an additional $35 per person per day, so didn't feel it was worth it for us as we drink mostly beer, wine and vodka). The staff and service were excellent. Our cabin attendant was superb as were our waiters. The selections for food, desserts and drinks were very good. The ship's interior was a beautiful, contemporary style, but still warm and friendly. The main shows were what we expect on a cruise and the lounge entertainment was very good. We hoped there would be more of a variety in the lounges, but the Brazilian Sax and Guitar player were our favorite. Overall we had a wonderful time and plan to cruise with MSC again this year. Read Less
Sail Date December 2018
This was our 3rd MSC cruise. 1st was on Divina in March 2017 for 1 week, 2nd was a back-to-back (2 week) cruise on the Seaside in June 2018. So we clearly enjoy MSC. We appreciate all the Christmas touches onboard that made it an extra ... Read More
This was our 3rd MSC cruise. 1st was on Divina in March 2017 for 1 week, 2nd was a back-to-back (2 week) cruise on the Seaside in June 2018. So we clearly enjoy MSC. We appreciate all the Christmas touches onboard that made it an extra special Christmas for our 2 young sons. Pros included the service from Edison and Inca in the Villa Rosa Dining Room each night; the delicious food in the MDR for dinner; the cleanliness and spaciousness of our interior cabin; the pasta, pizza, and other variety in the buffet for lunch. Cons included a very long check-in process due to a careless error of the lady checking us in; a delayed boarding process (boarding did not begin until 1:00pm); being bombarded by staff members as soon as we stepped on board trying to sell us drink packages; very slow (10-15 minute wait for a drink) daily at the Divina Bar and the Aqua Park/Pool Bar; extremely horrible service and slow service 2 mornings in the Black Crab Restaurant for breakfast; such bad and slow service that we ended up just doing the buffet for breakfast; the extreme discomfort of and condition of the pillows and matress; the pillows and matrewss were terrible and caused me a bad backache each night that kept me awake in pain much of the night every single night. The pillows at least need to be replaced immediately. We have our 4th MSC cruise already booked--we'll be back on the Seaside in June 2019. I do not foresee us booking anything back on the Divina anytime soon. Read Less
Sail Date December 2018
First of all, I must say that the service on board of MSC Divina is amazing! The staff are so helpful, nice and working hard - in that regard, our vacation was amazing. However, there was also something that might be very frustrating ... Read More
First of all, I must say that the service on board of MSC Divina is amazing! The staff are so helpful, nice and working hard - in that regard, our vacation was amazing. However, there was also something that might be very frustrating for some people like us. As part of a promotion, our cruise included unlimited drinks package called Drinks on Us. That was one of the reasons why we decided to purchase vacation with MSC because we thought we got a great deal. We boarded, got our first drink and realized that we were charged 15% service fee on the drink price that we had to pay. We automatically thought it was tip for servers so we let it be for 2 or 3 days. Later, we asked servers whether the 15% went to them and their answer was NO. That was the moment when we got really mad and wanted to know who does the money go to. My boyfriend went to reception and asked what the 15% charge was. The answer of the lady at the counter was that is was a tip for servers - my bf answered it was not because we asked them. Then she said it was a tax - my bf said who does the tax go to when we are in international waters. Then the lady had nothing to say and her final answer was: "if you don't want to pay the 15% just don't get drinks." WHAT THE HECK. My bf just left because he did not want to argue with her and escalate this to management as he was on vacation - he has enough of stress at work. We both worked many months with no break and this was a well deserved vacation for both of us as we worked hard to afford the cruise. We are the kind of a couple that studies every single detail before our vacation and plan what expenses we'll be having while on vacation. The company should realize that not everyone wants to have a debt on their credit card and many people are on budget. No one told us about the 15% in advance and thus we did not count on it! Nothing in terms & conditions, nothing in our booking confirmation.. I expect the company to contact us and explain what this 15% is! I reject to contribute extra money to a private jet of a company executive! The staff definitely deserve it much more as they work really hard! Read Less
Sail Date December 2018
25% of the crew was brand new and others were still fairly new. Service wasn't the best but they will get there. Silver Bar was our favorite with our favorite waiter Yanga!! He is 4 months into his new role and shows so much ... Read More
25% of the crew was brand new and others were still fairly new. Service wasn't the best but they will get there. Silver Bar was our favorite with our favorite waiter Yanga!! He is 4 months into his new role and shows so much potential. The food was different but good. Stateroom attendents were awesome. Spa area is very enjoyable. The ship is very elegant. The MDR could use some more variety along with the buffet area. MSC needs to empower their customer service desk to correct simple mistakes instead of telling passengers to call MSC after their cruise is over. The pizza is very tasty you wont be disappointed! Some days the fruit was the best I ever tasted and other days not so much. I believe it was a great value for the money spent. I will sail with MSC again. You should give them a try with an open mind. Read Less
Sail Date December 2018
We sailed for a sixth year for Christmas, but the first time on MSC. The cruise was a great value and included Drinks on Us, which we upgraded to the Classic drink package. Embarkation was delayed because people from the previous ... Read More
We sailed for a sixth year for Christmas, but the first time on MSC. The cruise was a great value and included Drinks on Us, which we upgraded to the Classic drink package. Embarkation was delayed because people from the previous cruise refused to get off, but once we were on things went smoothly. We were able to change our dining time and get into our room right away. Disembarkation was on time and ran smoothly. However, we had to be out of our rooms by 7:30 and weren't allowed off the ship until 9:30, so we spent a lot of time just waiting without anything to do. We were happy that our drink package worked on the last morning though. The ship was well maintained and decorated, but the colors were dark and ceilings were low in most public areas. We had a harder time navigating the ship than any of the nine previous ships that we have been on because there were so many dead ends. Food was good, especially the pasta and pizza in the Eataly restaurant. There wasn't a ton of variety on the buffet and it was missing some choices we look forward to, such as chocolate milk, hashbrowns, and a salad bar. We went to most of the shows in the evening and appreciated the variety that would appeal to a wide audience. They had popular music, opera, circus type acts, and more traditional cruise shows. They did mix in some weird things to all the shows though, such as witches in the Christmas show and an Italian song in the Tina Turner show. Service was our biggest issue. The whole ship seemed to be understaffed. Everyone we saw was working hard, but there just weren't enough of them. It was routine to wait 10 minutes for a drink at any bar around the pool deck. Our server at dinner had about 8 tables without a dedicated assistant waiter and our room steward had 15-20 cabins. It was too much for both of them. We noticed there wasn't as much of a focus on cleanliness as we have seen on previous cruises. As you walked into the buffet and restaurants, there was generally only one dispenser for hand sanitizer and few people used it, because there was no enforcement. We also rarely saw people cleaning around the ship. Overall we had a nice cruise, but MSC is not a top choice for us in the future. Read Less
Sail Date December 2018
We went on this cruise because of the price, with balcony upgrade and drink package. It was our 1st MSC cruise, I would do another one. Ship is beautiful. Dining room food was OK, service in dining room was a full 2 hours, at our ... Read More
We went on this cruise because of the price, with balcony upgrade and drink package. It was our 1st MSC cruise, I would do another one. Ship is beautiful. Dining room food was OK, service in dining room was a full 2 hours, at our table at least, others in and out with in an hour. They do have some menu items that they charge you for. Food in buffet was good, PIZZA is delicious Entertainment was very good. Port stops were good, we did Zip lining and a city tour. Excursions that we went on were great. Embarkation was slow, emergency for that, so that is understanding. Disembarkation was LONG. The staff was very friendly. The meet and mingle for cruise critic was very nice. Had chair hogs, of course, but I was always able to find a chair. Fun and different pool games. Quest game is very fun, adult game though! Read Less
Sail Date November 2018
Our second time on Divina she is elegant and everyone is so polite. We enjoyed meeting people from other country’s. Always something to go to late night 10pm . Love the crafts that you make on the sea days. Only negative is the drinks ... Read More
Our second time on Divina she is elegant and everyone is so polite. We enjoyed meeting people from other country’s. Always something to go to late night 10pm . Love the crafts that you make on the sea days. Only negative is the drinks on us new package. Adding tips to every drink and water is very lame. After looking at our pile of receipts . We paid for our table mates water and 7&7 drinks charges in some places for the liquor and soda separate. This tip should be included already in our 12.50 daily charge. Our poor waiter had zero help in the dining room. Disappointed our trip to the baths in Tortola was cancelled even thou you have no control over the wind. Deck 7 should have chairs for smokers to sit. Garden Bar & pool was our favorite place to me entertainment in the evening was very good. Read Less
Sail Date November 2018
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the ... Read More
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the cabin where we had a rented walker from a company we were told of by cruise. Had the same service on leaving. Dining was fine though the buffet was lacking in variety, seemed to be the same every day. I found it interesting that there was sure a range of people on the cruise from many other countries. Did not go on but 2 shore excursions due to wife not able to get around much but on those they were well managed and easy to attend. Entertainment was fine tho we did not go every much, I seemed to spend a lot of time in the casino and enjoyed. Read Less
Sail Date November 2018
Beautiful ship. Much confusion about what was and not included In the drink package Most bar Staff were very nice a few not so much. We ate in upper Black Crab. Our Servers, Ramauldo and Duncan the very best we have had since a ... Read More
Beautiful ship. Much confusion about what was and not included In the drink package Most bar Staff were very nice a few not so much. We ate in upper Black Crab. Our Servers, Ramauldo and Duncan the very best we have had since a river cruise. They could not do enough for our party of 6. Food was hit or miss in dining room. Overall enjoyed the Cruise very much. We will most certainly do another MSC Cruise. THe Cruise Critic party was fantastic. Would suggest in the Buffet that they develop a better flow to the salad bar, always good selections but the crisscross was hetic at times. The taco bar needs a real salsa and guacamole, one nite at dinner an excellent guacamole was served. Bring it upstairs. The entertainment was fantastic, best dancer's at sea. Only wish some late venues would start at 10 not 2030 that extra half hour lags and once back in cabin some times stayed home. Enjoyed the international flavor, and was impressed how many families were on board. WE HAD FUN. Read Less
Sail Date November 2018
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the ... Read More
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the Upper Black Crab. Food was mostly ok---. As one other reviewer stated, the Sea Scallops on the menu were tiny (small fingernail size) bay? scallops and were not edible. No lobster. Breakfast in the dining room was no better.We had the Drinks on Us Beverage package which was fine with us. If what you wanted was not on the list we just ordered something else. The buffet area had a weird design. Nightly entertainment was extremely loud if you were in the lower level and you could not see the stage floor if you were in the first few rows. All staff service was good. MSC provided the best mix and mingle party that I have ever attended. More drinks than you could drink! I will cruise on MSC again. Read Less
Sail Date November 2018
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price ... Read More
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price 'matters' and we bit the bullet and took the Divina. Embarkation with or mixed labrador service dog was not bad. Somewhat of a crowd but tolerable. We were directed to the 14 floor for a buffet lunch where we expected massive crowds. There were a lot of passengers but agin, tolerable and we found a place to sit and tasted the many dishes that were served surprisingly hot and surprisingly delicious. The food dished were varied every day since then and there was always several dished that were in my humble opinion incredible. Cabins were opened around 130pm on embarkation day and were clean and had adequate room to unpack and were as good as most other ships I have been on. The balcony was average. The ship itself was clean and incredibly detailed and was the most beautiful ship I can remember being on, and this is after being on over 60 cruises of one week or longer...NCL, Carnival, Princess, Royal Caribbean, Regent, Holland America.... The meals were outstanding. Nice portions, great appetizers and desserts. Waiter service was average and average is good! Entertainment was very good with a show every evening except for the first night. There was also live music in at least 4 places on the ship at the same time every evening. Activities were not a strong point for us but there were many choices for the average cruiser. Service was always good everywhere we went. The free beverage package was a bit unusual. The beverages on us package included only mixed drinks such as rum and coke or long island iced tea, not frozen drinks or for example a white russian, but did not include the gratuity on the drink of 15%. So, an average drink or wine would cost 70c or as much as $1.50. Water by the bottle would cost 20 to 30 cents each. It is a strange way of doing things but is ultimately fairer than NCL's gratuity charges on their package which ends up costing $20 per person per day even if you do not drink. Also, it did include some non specialty brewed coffees which were delicious and available in every bar on the ship. Ports and shore excursions were not evaluated. Read Less
Sail Date November 2018
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've ... Read More
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've been on.the artists at the bars are fabulous,so far my experience has exceeded my expectations.I will recommend this cruiseline to all my friends and family.I will certainly cruise with MSC again, thanks to all the staff on the divina. The value for the money is great.unfortunatly I heard many complaints from other passengers and I just don't get it.everything was perfect for us and we've been on 7 cruises.the organized activities were fun.Disembarkation and Embarkation was a breeze at all ports. I will strongly stand by that no one should have any reason what so ever to complain about anything on this amazing adventure. I must say Casino is great and fun but unfortunately luck was not on our side.Also my wife loved the shopping on board. Once again cannot thank- you enough. Pierre and Judy Read Less
Sail Date October 2018
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough ... Read More
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough people and information at the port in Lisbon which resulted in us carrying our suitcases to the cabin ourselves. I didn't think the food was as good on Divina as it was on Preziosa last year. We asked to be sat on a table with other English speakers. Initially we were sat on a table with no other people. Then we were moved to a table with two very rude Chinese/Americans who didn't attempt to talk to us and talked to each other in Chinese. Next we were moved to another table on our own and at last were put on a table with 4 other English speakers, who we stayed with for the remainder of the cruise. In general the food was good, with lots of choice. A couple of times we were served inedible, tough meat which many people sent back. We had breakfast and dinner in the MDR and went to the buffet for lunch and snacks. Always somewhere to sit in the buffet and lots of food choices. Service was a bit patchy sometimes though. We also picked up a heavy head cold again - the germs must be travelling around the air conditioning system. A lot of people on the cruise were coughing and sneezing. We missed Ponta Delgada due to the weather, which was no-ones fault. We went to Tenerife instead which I've already been to and don't really like. Bermuda was good and we took a tour, booked independently, of the island which was a pleasant way to spend a few hours. The highlight was New York - the ship was docked within walking distance of Times Square and we took an excursion downtown to see ground zero. We also took a wrap around island tour on the river, which was good. Entertainment on the ship was mostly good - only went to the evening show a few times, most of which were good. Entertainment in the bars was better - a great duo in the piano bar, a good band in the Jazz bar and fun stuff going on in the Black and White lounge, including Irish dance lessons. Disembarkation was lengthy but well organised and we only had to wait about 10 minutes for a taxi to our hotel. Read Less
Sail Date October 2018
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
Sail Date October 2018
We were looking for a cruise that fit our schedule in mid July as we would be in Geneva. We chose MSC cruise out of Marseille as it seemed like a good way to introduce my husband to the cruise experience, with a new city each day. We ... Read More
We were looking for a cruise that fit our schedule in mid July as we would be in Geneva. We chose MSC cruise out of Marseille as it seemed like a good way to introduce my husband to the cruise experience, with a new city each day. We stayed in Marseille for a couple of days prior to embarkation. City is “gritty” and “edgy” as the reviewers have said, but it also made us a little anxious. We did however, visit some museums which were excellent, and also spent a day in Aix en Provence which was brilliant. The trip from Marseille (downtown) to the cruise port was about 25 minutes in taxi and no trouble getting there. The MSC staff was helpful and there were very few people, so boarding was very fast. We boarded and were able to access our room immediately. Let’s start with all the good things we found about this particular MSC cruise: 1. The food was excellent. Wherever we ate - the cafeterias, the dining room, the other eateries on the ship- the food was all top quality. We had absolutely no complaints about the quality of the food. We had bought a drinks package prior to boarding, and this I found reduced the annoyance of having to pay for each drink, or the service charges. You should know that NO beverages other than coffee,tea and plain water (not bottled) are included in the all-inclusive so you should get some sort of package if you want to enjoy your cruise. Our drinks package allowed for glasses of wine almost anywhere except our room, all alcoholic beverages, juice (except freshly squeezed we learned on the first day), and canned drinks and mineral or bottled water. It also included specialty coffees and gelato. For us this was great. 2. The cabin was large, clean, and comfortable. No complaints about the cabin itself. Good choice for us but the aft is noisy with the wake of the ship so if you don’t like that noise than it won’t be for you. 3. Itinerary. This cruise has a great itinerary and is interesting for those who like history. It goes to Genoa, Rome, Palermo, Cagliari, Palma de Mallorca and Valencia. We left from Marseille but you can choose other cities for departure. People seemed to get on and off at different sites. Mostly you are sailing at night - you get wonderful views of the ports as you sail off in the early evenings, and again views when you arrive in the mornings. Quite lovely. We did not book excursions with the cruise line because all of them left too early in the mornings for our taste (9 am or so). We did a little homework and for those cities where the ports were close we just disembarked and made our own arrangements. 4. Entertainment. It was all very good including the shows at night. The piano bar had some wonderful singers and a piano player. Very enjoyable. Some other considerations you might find helpful from our experience. 1. Check with the reception desk at the very beginning of the cruise to determine what is included with your card and to make sure that if you pre-ordered anything, it is included on your card. You need the card for everything, including getting off the ship so keep it safe We found the staff to be relatively nice but not particularly helpful or forthcoming with information. We did a lot of “asking questions” at the reception desk because we just didn’t know about certain things - like at the beginning of the cruise “how does the drinks package work? What is included”? We weren’t provided with much information - we eventually found someone who offered us a map of the ship - on day 5, which would have been most helpful on day 1! 2. The “steward” definition on this cruise seems different from my experience on Carnival, where the Steward helped you figure things out and was there to help. In our case we barely saw the Steward, he didn’t introduce himself and when we did ask questions he was unable to answer them. This could be a cultural thing so I wouldn’t put too much into it as it didn’t ruin the cruise or anything - it would just have been nice. 3. There was no concept of line-ups, for lunch, for disembarkation, for waiting for the elevators. This could be a little annoying when we were trying to get back to our room after an excursion, or when the restaurants were busy, but again, we just assumed it was different customs so we did our best. 4. The night prior to arrival in two of the ports - Valencia and Mallorca - we received a notification in our room that if we wanted to go into the city on our own we had to pay a 12 Euro fee for a shuttle. There was no option. We didn’t know this. Had we known, we might have booked an excursion where we wouldn’t have to pay the 12 Euros (each). This information should have been given to us earlier. 5. This is a big ship. It is complicated to get around and there is not always staff to help you figure things out. A little exploring should help, but it is definitely a challenge! This isn’t good or bad - just something I wanted to share. 6. The seated dining experience was not something I enjoyed. The tables were packed together as close as possible - and I mean just barely enough room between some of them to squeeze by. We were a couple, and were assigned to a table of six. I don’t know if you can ask for your own table but I would have preferred this. Even so, the fact that we were so many people packed in together was not a good experience. The service was not especially great either, and people did not seem to dress up for the occasion. We subsequently chose to only use seated dining three times out of the seven nights. It was also very disagreeable that staff were coming around to your table to “sell” you drink packages, or dinner packages. This is something that should not be done. 7. A few last thoughts - the cabins have both North American and European outlets. There aren’t that many though so an extension or extra outlet comes in handy. The shower has a cord for hanging wet clothes. There is a hair dryer that works well. There is a mini bar/fridge you can use with space for a few things. In the mornings I would go for my coffee (a quick trip with no fighting for elevators) and bring it to the room to sit on the balcony. Very lovely to watch the ship arriving. The decoration of this ship is themed on the Italian movie times of the 1950’s and 1960’s. Interesting posters everywhere to see. Read Less
Sail Date July 2018
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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