1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Divina Review
  5. MSC Divina Cruise Reviews

199 MSC Cruises MSC Divina Cruise Reviews

I booked this cruise after my 1st choice was on MSC MELODY i had to cancel. MY travel agent was no help is choosing another one! GETTING TO SHIP I travelled by RYANAIR the day before so i could watch the CHRISTENING! The next day ... Read More
I booked this cruise after my 1st choice was on MSC MELODY i had to cancel. MY travel agent was no help is choosing another one! GETTING TO SHIP I travelled by RYANAIR the day before so i could watch the CHRISTENING! The next day after breakfast i got a\ taxi to the ship which was quite a distance! EMBARKATION I arrived at the port at the port at 10.30am a lot before the time stated but others were there in 2 lines(no idea why or what for!!) We finally found out it was to drop off our bags. then to check-in where somehow i got PRIORITY as i had a classic card(which i later found was out of date!!) I boarded the ship as the cabins were no ready i had buffet lunch which was quite good. CABIN After lunch i looked at my cabin( i was not even shown where it was!!) It was an inside on deck 10. Quite large with a queen sized bed,mini bar,shower,safe, a\chair and pouffe and plenty of wardrobe and drawer space. RESTAURANTS I had asked for 1st seating but was given 2nd so had to queue to change it. It was VILLA ROSSA restaurant. Apart from that there is only TEX MEX which is a small charge, and GALAXY DISCO but AT 24 EUROS AND ONLY A FRENCH MENU i did not bother!! there is more choice if you have a YACHT CLUB SUITE.the food was quite basic and not a great choice especially for desserts. No TAP WATER! so had to buy BOTTLED WATER despite it being in your cabin and in the buffet! PORTS OF CALL A good choice ROME(i did my own thing on a train into the city) MESSINA i did an excursion to mount ETNA which was well worth the money. MALTA i got a bus to POPEYE VILLAGE it was\a long way and only just made it to the ship in time.DUBROVNIK had to pay 10 euros for a shuttle bus only to be ordered off as some did not have their passports(why could they have not told us?) SHOWS These were very good and varied from PIRATES,MIME, PRODUCTION SHOW to a classical concert with memorable arias(i only knew one and lots of people walked out!!) IMPRESSION A lovely ship but sadly the smaller ships had more amenities like a golf course and extra charges for everything from bottled water,charge for a birthday cake! charge for coffee and ice cream. so sadly i do not think i will be doing another msc cruise!!!! Read Less
Sail Date May 2012
We cruised in November and took in a little of Barcelona before hand due to a strike in the city, arrived at the port waited for 2 hours of general disorganised chaos and then welcomed aboard to be shown to our balcony room which was not ... Read More
We cruised in November and took in a little of Barcelona before hand due to a strike in the city, arrived at the port waited for 2 hours of general disorganised chaos and then welcomed aboard to be shown to our balcony room which was not really a balcony but more of a large porthole which was not made clear to us when booking, it was difficult to see anything unless standing at balcony, I believe the balconies above deck 9 are full glass which would have been much better.Our cruise started with the usual safety brief, I know this is mandatory but in 5 languages and every 2 nd or 3rd port this becomes unbearable for half an hour each time, we went up to the deck 14 buffet which was very busy , it was serving cold bland food mixed with people pushing and shoving to get to the food , the seating area is huge however it has to accommodate thousands and chances of getting a seat while you food is still warm is slim. Our worst experience of this restaurant was being pushed by a fellow cruiser rather than be polite enough to wait his turn for food, the service for drinks is sparse. Breakfast is also pretty poor in here.We ate in the black crab main dining room, again food is a bit of a hit and miss , not sure if any of the dishes were authentic Italian and mostly lukewarm. The entertainment inboard is not much better than silly games in the black and white bar to a man who looked like he had passed away many years ago while playing the piano in the jazz bar, although is really bad interpretation of Neil diamond was the highlight of our entertainment.Through no fault of msc we did endure bad weather whilst leaving Gibraltar into the Atlantic which caused around 2 days of the ship rolling all day and night and no chance of sunbathing,general sunbathing ares when the weather was ok we're very busy and the entertainment at poolside was truly awful.Our biggest gripe about the cruise was that our fellow guests that would just push and shove and shout amongst themselves and had no concept of queuing or indeed holding a door open for anyone , good manners does not feature ! The cruise has several ports which are accessible by car and although we paid quite a lot for our holiday our fellow mates were holidaying for a mere 200 pounds for an inside cabin, with this and a mix of general resentment from the staff to service there guests does not make for a special cruise.We tried to make good a bad holiday however the final straw was in Sacramento restaurant where the service was slow as the staff were watching the football on the tv and the guitarist decided to stop and also watch the football, our food arrived and appeared to all be prepackaged, we were served potato wedges which had a large black in edible piece in it and when I called the waitress she took it away to ask the chef what was going on and he went into a rant, arms up in the air and then gestured to us in disbelief that his food wasn't good enough, we decided to leave with the chefs eyes firmly planted on us, a real lack of customer service and disregard for the guests in every aspect.We cruised earlier in the year with celebrity from Miami and it is vastly superior to msc, great food, great people and great entertainment, msc needs to be much more customer focused and have better trained staff to compete with other cruise companies. Read Less
Sail Date November 2012
We travel with our youngest son aged 9 and friends with kids, too. We already cruised on a MSC ship years ago and we didn't like therefore no more MSC cruises for us. This year anyway some friends of us asked to join them on MSC ... Read More
We travel with our youngest son aged 9 and friends with kids, too. We already cruised on a MSC ship years ago and we didn't like therefore no more MSC cruises for us. This year anyway some friends of us asked to join them on MSC Divina and we loved the idea of having cruise mates and we booked. As in April 2012 we were on NCL Jade that hasn't an indoor pool (we were lucky and we had good weather) we thought that this time it was better not to rely on weather again and MSC Divina with its huge and wonderful indoor swimming pool was perfect for us. When we arrived in Venice there wasn't any help with luggage and we had to queue a long time with our suitcases before boarding. The ship is new, clean and really very beautiful. Our cabin with balcony was ok but with our great disappointment we found out that the famous indoor pool was closed for complete re tiling... we complained but we had very poor answers, no apologies and ridicoulous stories (as a fat german man fell on the edge of the pool and broke some tiles and that they could not know before of the need for repair...the pool area has been completely tiled again-> it was not a repair but a complete makeover... LIARS!). We told we choose that ship for the indoor pool too and that it was bad anybody informed us before leaving and that a discount or upgrade or credit on board should have offered to us; but no use. The food was ok and the buffet cafeteria was open from morning to late evening. Our waiter at dinner was really kind and the cabin steward was very helpful. At booking we asked a table for the 10 of us and 1st seating for dinner and we got 2nd seating and 2 tables (not close to each other)...we complained(they have admitted that our TA made ??the request) again and then we got what we needed. We had 1 MSC shore excursion only (Ephesus) to please some of our friends but we didn't like it. The guide was polite but anything else and we had a mandatory stop at a ceramic factory and we wasted lot of time. We do love cruises and - as every vacation - there's always something that is not really nice but we know that and we never complain but it's the first time that we find repairings during a cruise and moreover in a brand new ship! And please forget the waiting time before boarding in Venice:standing in a crowd carrying our heavy luggage. Read Less
Sail Date April 2013
After just completing our first ever cruise starting and finishing in Venice, all I can say is it will be a long time before we do that again. Admittedly, I was a little forewarned about the perils of cruising and I had my concerns about ... Read More
After just completing our first ever cruise starting and finishing in Venice, all I can say is it will be a long time before we do that again. Admittedly, I was a little forewarned about the perils of cruising and I had my concerns about the short shore stops and long time in a confined space but many seem to enjoy them, so I thought it was time to check it out. Here were my observations, not all negative:1. Ship - quiet spectacular interior albeit a little over the top given the clientele.2. Ship crew (captain and underlings) - no comments as I didn't encounter either. Which by the way isn't a criticism, their job is to move the ship to where it needs to go and they did.3. Ship cabin and service crew - lovely, lovely, lovely and as I found out very underpaid and kept captive on the ship for considerable periods of time. This I felt truly sad about and was at times not happy that I had contributed to this injustice. (I wondered why the initial cost of the cruise was cheap and wondered what the hidden catch was. I guess the catch is cheap labour and extensive 'other' charges).4. Clientele in queues - O.M.G no one told me how rude many Europeans are when it comes to queues. They push in, jump the line, NEVER say excuse me! Australians generally have a very strict line rule - first in line goes first. 5. Clientele at the buffet - O.M.G the breakfast buffet (AKA pig trough) was like feral time at a feeding zoo. Plates piled high with so much food of different types. Food that should never be seen on the same plate. All this repeated at dinner time. The flip side is, we've never seem so much food thrown out at clean up time.6. Clientele lift manners- O.M.G the same rude line jumping pushers displayed the same lack of manners when getting on and off the lifts. Generally the rule is you wait until the people exit the lift before getting on. You DON'T under any circumstanced barge in while people are trying to get out. And if you do so my accident, you say 'excuse me'! 7. 12 euro for 10 minutes WiFi - are you kidding me? That's blatant robbery.8. Thank goodness for the restaurant otherwise we wouldn't have eaten after the spectacle at the buffet.9. Be warned, the expensive excursions come with a side of selling. In Istanbul we did our first shore excursion and part of it was a rug demonstrations. While the so called rug demonstration was in progress, six men, who obviously worked at the rug shop started to circle us. They all looked a bit shady and I wondered what was going down. Once the demonstration was over they all descended on the unwary (us) and tried to sell us 12,000 euro rugs. Do people really wake up one day and say "lets go on a shore excursion to buy a 12,000 euro rug?".10. Forget about having a spa. The 6-8 100kg men hogging them may not feel like sharing with you. Besides, the colour of the spa water with all those men made me want to puke.11. We weren't the only Aussies on the ship with the same observations. Maybe go on a pacific cruise and just hope the same rude people don't join you. Better still go to Bali as many of the lovely staff were from Bali and the work dried up for them after the bombings. Some truly sad stories of long times away from family.Maybe I should wait to write a review, the experience is still raw! Read Less
Sail Date May 2013
I'm on the MSC Divina right now and I must say it's a nightmare. People are rude, and I remain very polite using that term. They push you away to get in a lift (elevator), push you away to get trough a hallway, and never ... Read More
I'm on the MSC Divina right now and I must say it's a nightmare. People are rude, and I remain very polite using that term. They push you away to get in a lift (elevator), push you away to get trough a hallway, and never ever they will say sorry or any form of excuse. Forget about the rule that reserving seats isn't allowed, after 9h it's impossible to find a free seat around the pool and the people watching the pool don't remove the towels thrown there to reserve the seats. The "relax - zen" pool is anything but relax or zen, kids shouting all over the place and jumping in the pool, while it's not allowed. When I made the remark I have been told that I could go to deck 18 where there is a paid relax zone with no kids allowed, so because other don't respect the rules I would have to pay 50€???? Dinner time is like feeding time for pigs, people jump on the food, take all the last pieces away in front of you without even eating them. I have never seen so much food being thrown away. They don't seem to respect the dress policy either, no swimsuits in the restaurants, well .... forget about it, they'll come in with the swimsuits still wet, no t-shirts or anything and hang with their sweaty arms over the food. And it's not only the people in the restaurants, it's also the food. I'm Belgian, so I'm used to a large variety of food styles, and I do like most of them, but here I can't find anything that looks like worth trying, and it's every single day the same food. It became so bad that over the last 2 nights the optional restaurants, for which you have to pay a supplement, have been overly crowed, all people like us that can't stand it anymore and are willing to pay extra to get some decent food in a normal restaurant. On a positive note I do have to say that the Tex-Mex restaurant is really good, the waiters are nice and will do anything they can to serve you, which can't be said of any other waiter in the bars or restaurants. The rooms are also very nice and clean with nice living space and great balconies. I could go on for hours but bottom line is you won't see me on a MSC cruise ever. Although this is my first cruise I will cruise again, I love the concept but I'll probably be using other companies then MSC. So my advice, stay away from this ship !! Read Less
Sail Date July 2013
we were looking forward to our cruise with MSC having seen the DIVINA in venice the year before.We have cruised with Carnival on the Dream in the carribean and with RCCL both med and carribean a number of times,so our comparisons are based ... Read More
we were looking forward to our cruise with MSC having seen the DIVINA in venice the year before.We have cruised with Carnival on the Dream in the carribean and with RCCL both med and carribean a number of times,so our comparisons are based on that. Embarkation in venice was busy but you expect that.However we had not been told that we would not sail through the grande canal on the way out as it was the one week of the year that ships are not allowed due to a big boating festival.We should have been told as this happens at the same time each year,so beware if you are thinking of departing around the 20th of July.We have sailed from Venice before so we were ok but had it have been last year when we took a party of 20 on rccl from venice for my husbands 50th birthday we would have been devastated because none of those guests had sailed from Venice,which is why we chose that itinery. Having embarked we wandered the ship which being new was very smart but seemed quite dark in decoration and the ceilings appeared low.In fact my sister is only 4ft 10 and she could touch the ceilings in some parts of the ship. The entertainment was excellent.The cabin was adequate [balcony cabins and 1 inside cabin] although there was not any hidden storage ie. behind mirrors etc like on other ships and wardrobe space was very limited.cabin staff were again adequate but did not bother to get to know our names and simply did their jobs. We had the drinks package and this was excellent value including coffee and ice cream as well as cocktails and liqueurs. Now the reasons we will not travel with Msc again. The pools were actually dangerous with not only riotous children dive bombing but adults finding it hilarious to do the same .We have children and have never minded kids splashing around us but this was intollerable.Pool attendants blew a whistle probably twice during the week and just ignored the problem. The bar service was virtually non existant in fact waiters overted their eyes so as not to see you.When you managed to catch a waiter he would fetch you a drink but only because he had to.Even in the bars at night despite having pre dinner drinks in the same bar every night we were never greeted with a smile or any conversation.Most of the staff spoke very poor English and could not understand to even give you basic directions.Even at the main desk it was very difficult to make ourselves understood.Whist I appreciate that this is an Italian ship for safety reasons surely certain staff should be fluent to assist english speaking guests. The food was awful.Our waiter tried his best and apologised for his service saying that he could not serve us as we had been served on other ships as he had too many tables.He was very good and service was not the real issue. The issue was the food, too many courses of cheap quality food sometimes inedible and usually tastless. The buffet was no better too spread out so that the time you had your food on your plate and were at your table everything was cold.We ended up just having the first thing we saw and giving up on the rest. On our last day we left the pool in utter dismay looking round at 6pm there was a dirty nappy on the floor ,various bottles and cans rolling around in the wind and a deck attendant stacking chairs (rubbish was not his job). Generally the staff are being paid a salary unlike on other ships we have sailed on so service is irrelevant.The tips added to your seapass daily DO NOT go to your cabin or wait staff but are divided between the whole company. our waiter told us he got approx 1% of what was paid.My reccomendation would be to take off the tips and hand over cash to those who have earned it! We had hoped MSC would be perfect as we fancied a 2 week carribean cruise next year and the price was competitive.Unfortuanately we will not put up with bad food or bad service.We,a party of 12,have just booked 2 weeks with RCCL next year,please be aware that you get what you pay for! Read Less
Sail Date July 2013
We have done some 26 cruises and not all were great but most were but nothing could be worse than an MSC cruise. I would never ever cruise with MSC unless it was free. To start with we left Venice on a cruise to Miami and virtually none ... Read More
We have done some 26 cruises and not all were great but most were but nothing could be worse than an MSC cruise. I would never ever cruise with MSC unless it was free. To start with we left Venice on a cruise to Miami and virtually none of the crew could speak English, there was no service at any of the pools for the first seven days. The food was the most boring and tasteless. We went to the dining room for 8.30pm and would not get in until 9.30pm a lot of the nights. My partner ordered a chicken dinner, it came out late and it was cold and all she got was a small piece of rubbery chicken and a few chips and there were no vegetables or salad, I went and grabbed the Maitre dey and all he was lost for words after mine. The buffet meals were terrible also. We had a suite which was fantastic. There was no one to complain to about anything as they just didn't care and didn't speak much English.. The ship was nice but there was nothing else on the outside decks but two pools and a couple of spa pools, no mini golf. Every time the cruise director made an announcement it was repeated in 8 languages, it was a novelty the first day but it got on every ones nerves pretty quick. For 25 days there was no entertainment on the deck at all, but when we arrived in Miami there was fireworks and entertainment for the next three nights because there were a couple of hundred travel agents sailing for the 3 nights. The food never improved but the service was a little better. If you are thinking about the MSC Divina think again and go on one of the other cruise lines. The best thing the ship had was the drinks package $28.00 a day. Read Less
Sail Date October 2013
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The ... Read More
Our 10th Anniversary was ruined. No dancing, no romantic dinners, it was a take over of a large and very different group. All the reviews seem to be the same. The food was less than acceptable. The dinning room Villa Rosa was awful. The food was laughable, the service was nonexistent. The buffet was cafeteria food, it was very salty and tasted like we were eating institutional food. Forget about getting a drink on this cruise. None of the wait staff cared to wait on anyone. The bartenders ignored you. They did keep the tables clean, that's about it. Midnight buffet was hot dog rolls and your choice of tuna fish, chicken salad and egg salad and maybe ham. I was afraid to eat any of it. Where were the ice sculptures the exotic food? This is not what I remember when I cruised with Royal Caribbean. I first want to say I have nothing against gay/lesbians or drag queens. I didn't expect to vacation with them on a ship for seven days. That should have been my choice. I have friends and family who I love that are gay, so I want to be clear that I have nothing against them what so ever. We happened to be on a cruise that was inundated with over 2,000 drag queens, and a very large gay and lesbian group. At first I really didn't understand what was going on. But then they took over the ship. There was no where to go for a peaceful relaxing time. The entertainment was just ok. There was no bands or orchestras. Everything was lip sync. The theater show was the same every night, just different theme and costumes. Kind of strange. The guest services was a joke. They never helped us in any way. They either didn't know or they gave us the run around. They always had the wrong information or no information at all. "Sorry we can't help you". Don't ask for a wake up call, because you won't get it. They will pretend that they will wake you, but they won't. The nonsense frat party and drag queen parties that went on day in and day out was to say the least offensive. I literally hid in my cabin and ordered room service. The room service was good by the way, but very limited in choices. Coffee, tea and salad was delicious. I'm not sure where that food came from, but it was certainly so much better than any other food on the ship. The fitness center was top notch as was the spa. Day one I wanted off that ship. The disgusting display of some of these groups was appalling. I felt bad for the people who had children and elderly parents with them. Some of the things that happened were X rated and I don't feel comfortable putting it in this review. I felt trapped and disgusted. MSC did the wrong thing allowing these groups to be integrated into the very small population of people who had no idea what they were in for. These groups did not want us on this ship. They took over all of the bars, pool and entertainment areas. Every night they had a theme. One night was Hell. Priests and Nuns dressed like the devil, real nice!!! The stories go on, and way to vile to put on this site. NO ONE WAS TOLD THAT THESE GROUPS WERE GOING TO BE ON THE SHIP. I would have sailed a different day for sure. We will NEVER ever go on a cruise again. I never want to be put in a position where I spend a lot of money and be trapped with no food or acceptable entertainment. I am disgusted. The service was horrible. You couldn't get a drink at the bar EVER. Food was terrible but I give them an A for cleanliness. Most of the staff could care less about you or understand you. They were all a bunch of miserable people. Except for Angus in the cigar lounge. There was hate crimes going on as well. Security was a joke. But I'm sure these poor German couples are calling their lawyers. Security did nothing but allow situations to escalate. Even when an officer of the ship was called, nothing was done about this situation. What happened was considered a "Hate Crime" in the USA. I am so done. I don't even want to talk about it anymore. Just watch yourself. I would NEVER recommend MSC, they have no idea what they are doing. Beautiful ship run by robots. I thank God for our excursions. That was our only solace. But then we had to get back on that God forsaken ship and hide in our cabin. Peace to all. Read Less
Sail Date November 2013
I will start out by saying that my partner and I go on a cruise every year. We have been on Royal, Carnival, and Norwegian prior to this MSC Cruise. We went as part of a group that took up about half of the ship. The activities that were ... Read More
I will start out by saying that my partner and I go on a cruise every year. We have been on Royal, Carnival, and Norwegian prior to this MSC Cruise. We went as part of a group that took up about half of the ship. The activities that were planned for the group were wonderful and had it not been for the group we would have gotten off the ship at the first port and flew back home. 1. Embarkation - They decided it would be a smart idea to put an employee who knew nothing about computers at the check in desk and then oh yeah have someone looking over his shoulder who also knew nothing about computers. Needless to say the check in process took about 20 minutes too long. Also the ship was late in getting people off the ship so we weren't allowed to board until approximately 12:30 (always have been able to board earlier then that on other ships) 2. Getting to the cabin - Our cabin wasn't ready at 1pm like they typically are. I will give the steward some credit though because he was great the rest of the week and was one of the only good employees on the ship. Still it took until around 4pm for our cabin to be ready. 3. Food - the food in the main dining room was terrible. It was served warm and not hot most of the time, had no favor to it and the service was terrible. It was not like other ships where the waiters learn what you like and seem happy to see you. The servers dropped the food in front of you and were quite annoyed if you asked for anything. The food in the buffets was ok... same as usual. The Steakhouse on board (extra charge) was the only good meal we had. Honestly the most comical thing was that this is an Italian cruise line and the Italian food was terrible... very bland and tasteless. 4. The Bar Service - there is maybe one or two cocktail servers at each bar. Same goes for the pool. Most times you had to beg a bartender or a server to get you a drink. A lot of times we were told that they didn't make very many types of drinks at the different bars so you were out of luck. We heard sorry a lot but no one seemed to care. 5. Excursions - Please note that if you are doing an excursion it is not like on other cruise lines. The descriptions sometimes make it seem like you are on the same excursion with your friends because you are both doing the dolphin swim (one without the dolphin part) but when you get to the area for the excursion you are told they are two separate excursions. When you say you don't want to do it because you don't want to be separated... you will definitely not get your money back. you will just get told sorry. 6. Aurea Spa Suites - We booked this suite and were told that certain spa packages come with this suite. This is not the case apparently. WHY CALL IT A SPA SUITE??? We were told that they only offered that in Europe and not in America. When we asked them to make good by what we were told, we got the usual sorry but nothing was done. It is ok... they are the ones that lost out on money because we would have spent a lot of money in the spa but now they weren't going to see a dime. 7. No bar service in the theater 8. Maintenance was VERY slow to respond. 9. They apparently have no authority to make any decisions on the ship. Everything requires an email to Italy and it takes days for them to respond. 10. Saw a bartender throw a drink at a patron 11. People were stuck on an elevator for 45 minutes and when they tried to use the phone in the elevator to call they were put on hold. Finally when someone came to help the patrons were yelled at and told they were only stuck for 3 minutes (it was 45 by one guy who actually timed it). These people were given a free drink... um but they had unlimited drink packages... 12. Our bill on board was off by 2200. When we went to get it sorted out we were accused that it was somehow our fault. Ten minutes later we got our real bill printed with no apology. 13. GETTING OFF THE SHIP WAS A COMPLETE DISASTER (and we were told it was better than the week prior) All in all had a great vacation because of the group we were with but I will never step on another MSC Cruise Ship again. I have received a phone call from MSC customer service who took all this information from me and promised me an email immediately. It has been at least 3 days now and no email and no return call. Other friends have been told that they will be responded to without a month. PLEASE STAY AWAY.   Read Less
Sail Date November 2013
I have been a quite a few cruise and this was easily the worst. First the food was terrible. The dinner choices were odd and most of them tasted horrible. Two nights in a row the waiter got the order wrong. This brings me to the language ... Read More
I have been a quite a few cruise and this was easily the worst. First the food was terrible. The dinner choices were odd and most of them tasted horrible. Two nights in a row the waiter got the order wrong. This brings me to the language problem. It was almost impossible to to speak with any of the staff. Their understanding of English was atrocious. We ended up having to resort to hand signals and pantomiming most of the time. Also, back on the food, the buffet choices were basically the same thing every day, and the buffet closed at 9pm. The only food available after 9pm was pizza. I have never been on a cruise where the buffet was so boring and you couldn't get whatever you wanted whenever you wanted. The cabins themselves were very nice. However, we had a balcony room, but half the view was blocked by a large metal piece. Most of the balcony rooms had glass for the balcony view, but not our room. The nightly shows for entertainment were great, but that was all there was for entertainment really. We ended up spending most of our time playing Uno in our room. Our younger son was extremely disappointed with his kids group. He is 9 years old, and his group was 3-11 year olds. The group was geared much more to the younger children though. At 9 years old the Smurfs and Superheroes are not really his thing. He tried his best and went to a few activities, but they bored him silly. He ended up not being able to have any fun with a kids group. That was a huge letdown for him. There is probably a lot more, but I can't chronicle it all. The disembarkation and staff response was ridiculous though. I had a 1:30 flight, but didn't do early disembarkment, because I should have had plenty of time. That turned out not to be true though. I was in the 9am group to get off, but did not leave the ship until after 11am. When I was on the boat and tried to get some help from the MSC staff, they were very rude and did nothing bu blame the customs people. When we did finally get off, the staff was holding people up for tiny balances ($1 or less) on child cards. We were held up for a few minutes because our son had 2 cents remaining on his card. That is crazy. Read Less
Sail Date November 2013
We recently came back from family cruise vacation on MSC Divina. It was not our first cruise so we were able to compare Divina with other ships such as Celebrity Eclipse, Royal Caribbean Freedom of the Seas. As many other people we read ... Read More
We recently came back from family cruise vacation on MSC Divina. It was not our first cruise so we were able to compare Divina with other ships such as Celebrity Eclipse, Royal Caribbean Freedom of the Seas. As many other people we read multiple review and peoples opinions about this company and ships and while it was lower than other companies we anyway decided to give them a try. We learned a valuable lesson to trust other’s people’s reviews, basically it was worst cruise we ever had. To begin with I will compare MSC Divina with a similar size ship of Royal Caribbean Freedom of the Seas: Divina has capacity of 3,959 passengers compare to Freedom of the Seas capacity 3,634 – Divina has 325 passengers more on the similar size ship real estate. There are so much more internal rooms stocked up, that in order to cross a ship from front to back without going outside on the top deck you will need to walk thru multiple corridors and elevators. I heard some other’s people opinions that the entire ship is like a “hamster walk tube” consist of multiple passages and low ceilings. Even general bar’s and restaurant area’s are so small and congested that you may start filling claustrophobic even if you never suffered from this disorder. For those who traveled on Celebrity, Royal Caribbean and other big ships, probably noticed that each ship has large promenade areas with specious high ceilings, O well, not in this one! The only large and well-planned areas of the ship are decks 14 and 15 with a lot of pools and hot tubs. I have to admit that pull area is done excellent with plenty of space to accommodate many passengers, but this is only positive thing I can say about this ship. Food: Usually food on the cruise ships it’s a celebration of culinary arts and extravaganza, Oh well, in this case than MSC Divina is big exception! If you would imagine combination of fast food restaurant and school cafeteria than you would understand what kind of food they serve, and its same every day with little exception in main diner menu. MSC covers chip food under “mediterranean style” diet, which is obviously not. Try to avoid the Black Crab main diner restaurant; this is most crowded and uncomfortable restaurant. We have been sited there and immediately asked to be moved to a different place, its overcrowded with more number of table than place can comfortably accommodate. Entertainment is a bit boring, out of seven nights only about 3 evening shows were ok, other were just same thing with different decorations. This ship and her sister ships serve as floating hotels for big sport events such as soccer world cup, in 2014 they going to Brazil. Clearly ships like this was designed to be just a hotel with as much as possible rooms, but not a luxury Cruise ship. The list can go on and on, in general my advice to everyone who is looking for a cruise just avoid this cruise line. Don’t get trapped by the low price for the tickets, its will be a waste of time and money. While on the ship I spoke with many people, some novice and some were seasoned cruisers and most of them shared same opinion that they give MSC a chance and this was a first and the last time they traveled with this company.   Read Less
Sail Date November 2013
This was our second cruise, we were with a big group and MSC did nothing to make us feel welcome or valued. The previous cruise was with Carnival which wasn't perfect but had much higher standards of customer service, more english ... Read More
This was our second cruise, we were with a big group and MSC did nothing to make us feel welcome or valued. The previous cruise was with Carnival which wasn't perfect but had much higher standards of customer service, more english speaking staff and better food options. Check-in procedure is online which is fine, you print off a 1 A4 sheet with your room details but little else and you're told you don't need luggage tags, except when you get to the port and you have to chase a porter to get one and fill it in on the dockside, the tags are waxed paper so take a good biro and have your cabin number to hand! Boarding in Miami is relatively smooth, I walk with a cane so was directed to the special assistance desk, although no one asked if I needed a wheelchair or any additional help boarding or not. The cabin was okay, even though it had been recently refitted, the dressing was pretty dark and plain, browns and yellows dominated. We had a larger balcony room with a sofa at the back of the boat which was a reasonable location. There was a good sized wardrobe with hangers and a small set of drawers. The bathroom has a small toilet, and average shower cubicle, with storage under the sink. TV is small with limited channel selection - lots of spanish channels, only english channels are CNN, BBC South America and Cartoon Network. We had booked a double bed and arrived to find two singles, we rang to ask to have the bed rearranged and was told it would happen after 6pm, it took four more calls before it was finally sorted out at 11.45PM! Cabin steward was noticeable by his absence, he was more visible smoking on the outdoor stairs next to our cabin, we raised this with customer services as the smoker blew into our balcony and cabin, they said that we would have to call when they were smoking so that they could come and catch them…I thought the cruise had camera's in all public spaces… The sheets weren't changed for 3 days and we had to chase to get fresh towels. Although it is useful to know that if you leave a key in the electrics pad (the thing you slot your key into to turn on the room electrics), then the steward can't enter the room, although this wasn't the case when the sheets weren't changed. The two main dining rooms are Black Crab and Villa Rossa, we were in Villa Rossa in the 2nd sitting. The food was really hit and miss, some days good, some days truly awful and inedible….the pasta was usually raw (and I know what al dente italian style is, this was not it!). They had really packed the tables close together which made it really hard to get in and out of table some time. The buffet was worse, with really limited salad selection, everything either undercooked and almost raw or stewed to the point of breaking down into brown sludge. The lunch time buffet was really bad with poor seasoning, uninspiring dishes and a real lack of imagination in the cooking. The desserts were the same every day and really disappointing compared to out other cruise experience. There aren't really any alternative included options, we didn't eat in any of the three paid for restaurants but everyone who did was really disappointed. They make a big thing in the brochures of the gelatto, and it is nice ice cream but you have to pay for the nice stuff and the stand was rarely staffed. All the staff were pretty rude and abrupt, with the majority having very bad english or really none at all, this included the customer service staff who's english was appalling. unlike other cruises, on the MSC Divina it is really hard to get served a drink…..hunting down a waitress was the first challenge, then trying to get across the order was the second challenge, and finally waiting for the drinks to arrive (with the right order)….and then the disappointment that the majority of the cocktails were truly disgusting, pure alcohol and no finesse or skill in mixing…the bar staff need a major lesson in bar tending…. We went to one show while on the boat, the Witches of Paris, which was boring and really underwhelming. The singing was bland, the choreography was weak and the acrobatics in line with a third rate circus. Our friends went to see the Micheal Jackson Tribute which was equally bad. The one highlight was the astronomy talks and guides, our friends went to these and loved them, really informative, interesting and innovative taking advantage of the beautiful clear skies and stunning stars. The pool areas are okay, there are a range of hot tubs at different temperatures with the largest seating 10 people, so was always a bit of a gamble on getting a seat and the pools were small salty plunge pools really. You are not allowed to have drinks by the hot tub - despite everything being plastic - which was a bit of a downer. The gym is large and was well used on the cruise, there wasn't much else to do given the poor entertainment and awful food. The highlight was the excursions which were well organised, although in general they were local tours which MSC facilitates access to, and in two there were long coach journeys which weren't mentioned in the guide on the boat or website when we booked them, not sure we would have chosen Tulum ruins if we'd have know 3hrs would be taken up on a coach and boat! There were issues for people with limited mobility getting on and off the tender and the crew just didn't seem to have thought about disability awareness and were rude handling some of the elderly passengers on and off the boat. Disembarkation was a bit chaotic and we were given the wrong tags and when we went back to swap them they had run out, so was all a bit messy but we got off the boat with our luggage so I guess that's success. So in essence, bad food, poor service, and disappointing environment….   Read Less
Sail Date November 2013
To set the stage - I was traveling with 2 kids (ages 10 & 11) and my husband. This was our first ever cruise and we were some what nervous but were disappointed in areas we did not expect to be disappointed in. So let's start ... Read More
To set the stage - I was traveling with 2 kids (ages 10 & 11) and my husband. This was our first ever cruise and we were some what nervous but were disappointed in areas we did not expect to be disappointed in. So let's start with the good things... CABIN: We had 2 cabins - a balcony for us and an interior cabin for the kids. We were on the 9th deck - so our balcony was not a glass wall - so was sort of useless, but not completely. The cabins were very nice and well appointed and our cabin attendant was wonderful - kept the rooms really clean, made little towel animals for the kids, and was really attentive to our comings & goings. The storage in the interior cabin was much better then that in the balcony room (They had 1 more cabinet then we did) - so things were a bit tight, but manageable. SHOWS: We only skipped 2 shows, the opera & Sinatra nights - but the shows we did go to in general were all fabulous (we could have skipped Italian night). The sets, costumes, and performances were all wonderful. BRUNCH IN THE GALAXY RESTAURANT: We pre-booked brunch here and paid extra to do so - and it was wonderful. They served us 5 appetizers before our main course - oysters, tuna tartare, smoked fish plate, frois gras, and then steak carpaccio (which we passed on because we were already so full and not huge fans of). Then we had our main course and some wonderful desserts. The service was very good, it was much quieter and laid back then any of the main dining areas and a wonderful way to spend the morning of our last sea day. EXCURSIONS: In general the excurisions were good. Our first one in St. Maarten was cancelled because the seas were too rough, so that sort of stunk. We were in PR on X-mas day - so options were limited but we went up to the rain forest and we really enjoyed it. Our last shore day was on the private island in the Bahamas, and except for the fact that the burgers were raw - it was a great day and wonderful facilities on the island. JAZZ/PIANO BAR: While the drink service was s....l....o....w - the performers were good, but most importantly they were funny and entertaining and our kids loved going there each night. And now for the bad.... FALSE INFORMATION: First of all - no one knows what the heck they are doing there and the amount of false information they give you is really just unbelievable - from booking through the MSC call center, to the people at the reception area, to everyone....(1) we were told our keys would be able to be coded to work in both rooms - they could not do that...so we had to take one of the kids keys each night so we could go in their room if we needed to. (2) we were told we could choose between first seating at 6pm or second at 8pm. We choose second - which they then moved to 8:30pm but never made a point of telling you the change in the time when you checked in and our keys just said second seating. (3) we were trying to figure out a space for my daughter to work out as a week out of the gym mid-season is not great for her. On first attempt to go to they gym we were told it was 14 an older, which is fine, when we asked for a mat for her to use or a place where she could do some basic conditioning they said they would have a manager call us back and let us know...that was Sunday afternoon. On Monday I stopped by reception to see if I could get some info and was told the manager was sick. On Tuesday night they called to ask me if I had any documentation to show my daughter was a professional gymanst - I replied, no - I just need a space for her to workout that is safer then our cabin and a mat for her to use. On Thursday they called back and said she had permission to work out - I asked if that meant to borrow a mat or to use the gym facilities and was told to use the gym. On Friday my husband attempted to take her again and they yelled at him and sent him out with a mat. On Saturday we finally got off the boat. POOLS: There are only 3 family pools for over 4000 people on the ship and maybe 5 or 6 spas. Let's just say that not only were seats hard to come by - but so was water. SLIDE: The ONE slide is a joke - not only is it often closed, but my son said you have to scooch yourself through a lot because it is so flat that you don't actually slide. KIDS CLUB: So I think the success of this is age dependent - for my kids - the age group was 7-11 and the activities were for 6-8 year olds. My kids refused to go - and I must say that I never saw a kid their age in the kids club EVER!!! So they hung out with us the whole time and they were amazingly well behaved so we still got to relax. FOOD: Disgusting!!!! The first night we had to go to the buffet after dinner to eat rolls (because the buffet food is even worse). We did figure out that (1) we should order way more food then we needed in the hopes that something would taste good and (2) to stick to simple things like steak, salmon, and shrimp cocktail. But as bad as the food was - the service was worse - and to be honest, I don't think that is the fault of the wait staff as they were putting the food on the tables as soon as it made it to them. Our 8pm seating that was changed to an 830pm seating (and the 6pm seating was moved to 545pm) my guess is because they needed the extra time to get folks in and out. So...we would sit at 830pm - if we were lucky - and I do mean lucky we would have our one and usually only drink by 9pm, appetizers at 930pm and main course at 10pm...that is right folks - 10PM!!!! So - what we did was we would order a sandwich to room service for the kids before the show and then have a light snack between the show and dinner at the bar and then finally dinner at 10pm. Many nights my kids were literally falling asleep in their plates. In general - the service on the ship was terrible - folks really had no reason to do their jobs with any sense of urgency and if it was not an interesting task (like asking people to stop smoking around the pools) they just would pretend they didn't understand you! Read Less
Sail Date December 2013
I love cruising and have had many wonderful experiences. The Divina as a ship is very beautiful. That said, I have never heard the word "No" so many times on a cruise. Don't get me wrong, I see mean entitled travelers all of ... Read More
I love cruising and have had many wonderful experiences. The Divina as a ship is very beautiful. That said, I have never heard the word "No" so many times on a cruise. Don't get me wrong, I see mean entitled travelers all of the time and I am constantly disgusted. I am a sweetheart to the employees since they don't make the rules and are underpaid and overworked. Whoever trained them however did a terrible job. They have no answers, are not trained to be helpful, and many were quite rude. The Divina is trying to cruise out of America now, but the employees are trained to deal with Europeans. The wait at the bars was phenomenal. You might order a cocktail at a bar with five other patrons and wait 30 minutes for a vodka tonic. Thank god their security didn't catch my scope bottle full of vodka or I would have wasted a lot of cruise time on this ship. The worst incident by far though concerned drink tickets. I purchased one of MSC's packages before the cruise for 24 cocktails (12 for me, 12 for my cabin mate). When we got on the boat they only had 12 cocktails in their package. I showed them my email receipt and that my credit card had been charged. The woman who was at the concierge desk was rude and told me to buy expensive internet and to contact the main office. I told her I didn't want to spend extra money and asked her to contact the main office for me from her email. She insisted she didn't have email access. I asked for a manger and was told they were not available to help me. It took three different concierge employees before one of then admitted they had email and offered to contact the office. Two days later I was informed that my receipts I showed were correct and that I was owed 12 cocktails. The whole incident was off putting and I was treated like a bad guy or criminal for asking for the drinks I paid for. I was really nice the whole time and was extra polite hoping it would help. It didn't... The food was not as good or available after hours as other cruise lines. All in all the cruise okay, mainly because I took advantage of getting off the boat at the ports. I still would never sail with MSC again. Read Less
Sail Date December 2013
1. Be prepared to pay for everything as an extra. MSC has a surcharge and 15% gratuity on everything, that you have not yet paid for. 2. Beauttiful ship, very poor service and knowledge of services. The dining experience is the worst of ... Read More
1. Be prepared to pay for everything as an extra. MSC has a surcharge and 15% gratuity on everything, that you have not yet paid for. 2. Beauttiful ship, very poor service and knowledge of services. The dining experience is the worst of any we've ever had, ashore or afloat 3. Integrity and knowledge. The ship decided to levy a surcharge of $300 for my son's departure, which was a misinterpretation of the Jones Act. They lured us to the front desk while underway by telling us we had free drink coupons. The Immigrations officer misinterpreted the US Code and statutues for application of this regulation and the ports it applies to. 4. Lack of leadership. Anyone in a white jacket does not take authority of the guests. A designated adult area is advisory in nature only. There were tons of kids in every adult area and people in bathing suits and no shirt in the dining rooms. No ONE said anything to these folks. 5. Fitness - one yoga class at 4 pm per day for 10 people for 4500 people. Does not make sense. Sign ups filled up in 30 minutes the first day.   Read Less
Sail Date December 2013
Even though the ship is stunning the staff are dreadful. Do not expect a high service from the staff on this ship because you will not get it. Do not expect your food to be HOT and do not expect the staff to rush to serve you as they are ... Read More
Even though the ship is stunning the staff are dreadful. Do not expect a high service from the staff on this ship because you will not get it. Do not expect your food to be HOT and do not expect the staff to rush to serve you as they are too busy chatting in there little groups, which isn't there fault, as the higher member are letting them do this!! Do not bother to complain as they will only say, that's they way things are or just say, yes yes yes because they don't understand your complaint. Some members were even rude directly to us and as ive not encountered this before, was appalled that they actually thought it was ok to do this. DO NOT complain to Senior Customer Service member who made it clear with her heavy sigh, her facial expressions and her body language, that my complaint was more inconvenient for her to deal with than actually try and resolve my problem, which I thought was quite BIG. Got a 2 berth cabin when it for 3 people. (2 adults and 1 child aged 4). We actually had to stay in the cabin given and re-adjust our room each night to put the sofa against the bed so my little boy wouldn't fall out!! Cant believe she's gotten to a senior level, if they promote her, no wonder the other staff are just as bad!!! DO NOT bother trying to complain about your food being only WARM as this happened for the full 2 wks on board and not once did I think, that was a great meal!! On a good point, the kids club was good, the buffet was spacious and well layed out and the entertainment team put on some good shows. Overall, will not go on any MSC ships, this was my 1st and only. Read Less
Sail Date January 2014
First impressions are sometimes everything, but sadly it was all downhill after our impressive tour after boarding the MSC Divina. There is nothing subtle about the décor - it is over the top, from the Swarovski crystal staircases ... Read More
First impressions are sometimes everything, but sadly it was all downhill after our impressive tour after boarding the MSC Divina. There is nothing subtle about the décor - it is over the top, from the Swarovski crystal staircases ($13,500/step) to the beautifully appointed lounges, and stunning theater, and intimate dining rooms and buffet. That being said, the ship is difficult to navigate - only deck 7 runs the complete length of the ship, so be prepared to get lost frequently, especially finding dining rooms and lounges. If there was any highlight on the ship it is the ENTERTAINMENT! The main tenors have beautiful Italian voices, and the production quality of the shows was outstanding. Andre, the cruise director, was very friendly and approachable. The food is in one word - mediocre and uncreative at best, sometimes bordering on inedible. We had expected the finest of Italy, and aside from the freshly-made very thin crust pizza and gelato, nothing was worth writing home about. Buffet choices were very limited and repetitive, main dining room food was always served lukewarm to cold, and portions were so small you're forced to order the dessert. There is no "Captain's Night" dinner as with other cruise lines, although one night there was an "Atlantic Lobster tail" entrée that was not much larger than a giant prawn and the "Baked Alaska" was a 1/2" sliver on a plate. We dined in the up-charge "Galaxy" restaurant one night and although the service was better and the food was served hot, my filet was inedible shoe leather although the pasta was excellent. As a European line, we weren't surprised that the drinks are strictly measured pour, and the choices of spirits are very limited. Flavored vodkas consist of strange options (kurant, peach, raspberry) but no Citron or Mandarin to be found. Get ready to ask for your martini without vermouth, as it's being poured into a thimble-sized glass. And, if you purchase the drink packages, any premium spirits (Ketel One, Grey Goose, etc) are charged at 2 coupons, so if you want a double (US typical pour) of a premium spirit you have just used 4 of your coupons. But if there's one thing WORSE than the food, it is the SERVICE and ATTITUDE of the staff! We have cruised on 3 other cruise lines (Celebrity, Royal Caribbean, and Holland America) and it seems like this ship's staff was working for the very first time in their lives. Indifferent at best, quite often rude (bartenders who argue when they serve you the drink you didn't order, waiters who roll their eyes and walk away, cabin attendants who don't speak any English and leave used drink glasses in your room and don't replace the dirty towels left on the floor or in the shower, shop staff who can't figure out how to work the register when you buy something). Three different times our dinner service was SO bad that we had to track down the maitre-d because we had been abandoned at our table because they felt they had finished their service. I'm all for a more laid-back Italian style cruise, but we've visited Italy 7 times and never had anything but friendly (if not slow) and attentive service. Even the photo services, which we almost always purchase on every cruise are poorly run! None of the photos are accurately color-calibrated, so you look washed out (even on "standard portrait" photos where they're not trying to be artistic). Their loss from us there too. Perhaps MSC should go back to shipping cargo because they treat their passengers as such. Read Less
Sail Date February 2014
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever ... Read More
This was a full week chartered cruise for our group. We numbered close to 3,000 and this was our first time on MSC. My partner and I have been on over twenty cruises, on many different cruise lines, and MSC is the worse we have ever experienced. The ship itself is beautiful and very clean. But glitz, glamour and Swarovski crystals do not compensate for incredibly poor service from the staff. It was quite evident that they are understaffed, overworked and have very low moral. Our chartered cruise had books of drink coupons that you could purchase which eliminated ringing up your card each time and probably saved MSC a lot of paperwork and time. BUT trying to get served a drink was a nightmare. There are virtually few bar servers walking around to wait on you. In the casino they never came around and you had to leave the gaming table and go to the bar to order a drink. When you do stand at a bar to order, they could care less if you are waited on or not. At one particular bar on the ship there were four employees behind the bar and four customers in front. NONE of us were greeted or waited on until after maybe five minutes we complained in a loud voice about the poor service. That got a reaction. Did they think we were sitting on the stools to rest? Food was AVERAGE at best. The main restaurant menu was nearly identical each night and the desserts were as well. One staff member confided in us that there were lots of complaints about the food in the past and MSC improved it. Now I wonder just how bad was it before? The buffet was the same every morning and afternoon. Everything is sitting under heat lamps. Hot dogs, hamburgers and French fries premade and stale. Our charter prefers open seating for dinners and they were so overwhelmed by that concept that nearly everything ground to a halt. They had to close several restaurants and only begin seating everyone in the Black Crab first (so they could assign enough staff), then when full they directed people to La Rossa and so on. Most nights we never knew where to go for dinner! You would hike up and down stairs to reach a restaurant only to be sent off to another one. We chatted with people who went to the specialty restaurants and were completely underwhelmed and said not to waste our money. The Yacht Club restaurant was shut down (at least one night that we know of) and those guests were sent to La Rossa because they needed the staff to deal with open seating. They were rightfully ticked off. They paid a premium for that section of the ship and didn't receive the service. Now here's our thought on this. If the ship is designed for 3,500 passengers then they should be staffed to handle that many people. What if there was a maritime disaster and we had to evacuate? Would they be staffed enough to save everyone and get us safely off the ship??? We only had one cabin attendant and there use to be two. Several other passengers said they only had one steward also. A staff member that confided in us also said they have cut staff tremendously and next was their wages. They didn't say it, but I could tell that moral was very low among the workers and it showed. Rarely did anyone smile. They acted very indifferent and only went through the motions to do their job. Most staff was Indonesian, on most cruise lines they are exceptional, BUT on MSC they were more interested in chatting among themselves while ignoring the passengers and their English skills were very poor. If you asked them something, even a simple question, they would look at you dumbstruck. We will compliment them on the MSC productions. They were very good. Embarkation process was fast and efficient. The casino also has a good layout and a good selection of games (except for bar service). I compliment them on cleanliness also. Our cabin was very clean but the bathrooms are incredibly tiny compared to other cruise lines. Our chartered group was set to book the entire ship for next February but that was put on hold. We were all sent a survey after the cruise and asked specific questions about using MSC in the future. That's sad when you fail to impress nearly 3,000 people. You only have ONE chance to make a good first impression! Personally, we don't care to step foot on MSC again. We never felt "welcomed" or appreciated and that translates to a week long poor experience. Read Less
Sail Date February 2014
We are not among the elite "Yacht Club" members who have private sunbathing and swimming, dining, and lounging; we are the people known as passengers. The number one offense is they shoved an extra 1,000 people into a space that ... Read More
We are not among the elite "Yacht Club" members who have private sunbathing and swimming, dining, and lounging; we are the people known as passengers. The number one offense is they shoved an extra 1,000 people into a space that most of the lines we are familiar with don't, making it very uncomfortable. The dining rooms had very low ceilings which made you feel claustrophobic even before they jammed more people into it. The poor waiters could hardly get around. I was looking forward to great Italian food; what I got was very bland food, hardly worth the wait. The service level that Americans expect is very much higher than is exhibited on this ship. Personnel, when asked a question, always said "NO". Not, "I'll try" or "Let me see if I can find that for you". My husband asked Guest Services if they had a shoe shine on board. The guy said, "I don't know, go back to your room and read the book"???? I asked for Diet Coke, it took 3 days and when she brought it she had to take 2 Cokes out of the fridge, which my husband didn't appreciate. The biggest disappointment were the pillows; I made it a crusade to get a better pillow than shredded rags in a pillowcase and was told they only have one kind of pillow. This is the most beautiful ship I have ever been on BUT we spent the cruise confined in our rooms to avoid the sticky railings and elevators. The Specialty restaurants were anything BUT special. There are so many things wrong with this I am not going into it but don't waste your money unless you LOVE fish (raw) no substitutions. I was not allowed to go to the spa bathroom because I was only getting my hair done???? (in the spa). No adult pool...kids everywhere. Horrible. I guess this sums it up the best - If they gave me a FREE CRUISE I would not go.   Read Less
Sail Date March 2014
Yes, the ship is as gorgeous as others have reported. But that's the same as putting lipstick on a pig because what really counts, like service, passenger flow, entertainment and dining made this the worst of 91 cruises I have taken. ... Read More
Yes, the ship is as gorgeous as others have reported. But that's the same as putting lipstick on a pig because what really counts, like service, passenger flow, entertainment and dining made this the worst of 91 cruises I have taken. I travel on many cruise lines so I have a good idea as to what makes a good cruise ship. First and foremost is service and the MSC Divina is horrible in that area, especially when it comes to the wait staff in the buffet where you hardly get a smile from anyone and no one seems to be accommodating. I asked for walnuts at the oatmeal station (where they were placed on previous mornings) and you would have thought I asked for plutonium. One morning in the dining room (before I gave up on going there) I asked for a glass of water (which is usually offered at every meal) and it took 10 minutes before it was brought to me. You will also notice that at the dining room breakfast (Villa Rossa Restaurant) it is like a beehive of waiters who don't seem to have much to do except walk around. Dinner was a horrible event which I loathed having to return to. Service was so slow. And yet, a nasty assistant maître d' came over to us and asked us to leave the dining room because they needed to set up for the next seating and we had just been served our desserts. In fact, every evening the lights would be brightened to give us the "bum's rush" whilst many diners had yet to complete their meals. The menu did have some good offerings but the "always available" selections were not on the men on gala nights and the gala nights did not seem to be anything special. Lobster tails were miniscule. I also noticed that they offered similar dishes at dinner that would be on a lunch menu on Princess. Also, the tables were very tight. When I mentioned to the matire d' on the first evening that I wasn't happy with my assigned table because my seat was practically up against the table behind me, I received a surly reply and he refused to change my table, claiming they were all full (despite a lot of tables remaining empty throughout the cruise). At one dining room lunch I was seated at a table where I was wedged in and another couple were seated right on top of me. When I left I noticed a lot of large tables with just 2 diners so there would have been plenty of better tables to place me. MSC needs larger dining rooms but the space was sacrificed to make room for the pay restaurants on board. Now let's talk about the staterooms. I was "upgraded" due to a price drop to an ocean view stateroom. When I walked in I could not believe my eyes. It was smaller than a Carnival inside stateroom and did not have the same layout as the photo and blue plan MSC displays on their website. Those show room for a table and love seat. There was no room for that. You only got a small box shaped divan placed under the desk to sit on, aside from sitting on the bed. There was only one functional closet with 10 oversized hangers making it difficult to get all of your clothes hung. The adjoining closet houses the mini-bar on the bottom and then the safe above that. On top is the shelf for the life jackets. This leaves a small hanging space which could only accommodate baby clothes. There was a set of drawers next to the bathroom which were small (the width was about the length of my size 9 1/2 shoe (men's)! That's it folks, except for some more drawer space at the desk and the night stands. How a couple can manage is beyond me. Obviously MSC was more interested in getting more passengers on the ship than it really should have and sacrificed passenger comfort in the bargain. This is also apparent in the passenger flow of the ship. I already mentioned how crowded the dining room was. The pool areas were a zoo and people were having a difficult time getting a lounger. In the evening, the public spaces, like the photo gallery and the corridors leading to the loungers were virtually impassable. The layout of the ship is very confusing. Villa Rossa Restaurant can only be accessed from the aft elevators and staircase. You need to go up one deck in order to walk forward on the ship. The Guest Relations area at the bottom of the atrium on Deck 5 must be accessed from higher Decks if you want to reach it from the aft section of the ship. At first, I thought the entertainment looked very promising with a huge theatre offering many production shows and a lot of lounges with live music. Well, the production shows were a mess. It's a big theatre with only canned music (no live accompaniment, even when the do an "opera"...more on that later). The stage is crowded at the food with lighting equipment and speakers making it difficult to see the dancers feet unless you are sitting in the stadium seating section or the balcony. And for Lord knows what reason, they included set pieces, such as lamp posts and pillars at the foot of the stage, blocking your vision unless you are seated dead center. There really isn't much more to the scenery. Same stair units and light bulbs adorning them for every show. Only the lighting, which was impressive, varied. The shows became the old SSDD story. They had the same singers, dancers, and specialty acts worked into each show. The biggest joke was a show called "Wonderland" which had the ensemble made up and dressed like the characters in the Disney live action Alice in Wonderland. However, the show did not follow the storyline of the film or the Lewis Carroll books and the specialty acts just did their thing while the ensemble did nothing special. None of the music played that I can recall was associated with the film. Some Disney songs from other films, like Aladdin and Dumbo were used instead and for what can only be explained as insanity (well maybe that's a Mad Hatter thing) they included the song "Gangnam Style." Obviously because everyone associates Psy with Alice in Wonderland (duh!). Most of the other live music was a performer or 2 or 3 using pre-recorded music as an enhancement to make it sound like they're a larger group. Only the lovely classical trio who performed in the atrium lobby every evening were the only authentic musical act on board. Back to that opera. On the final afternoon of the cruise at 4:00 pm a scaled down version of Verdi's "La Traviata" was performed at the theatre. This turned out to be just a tenor and soprano singing live to pre-recorded tracks, including a pre-recorded chorus. They used the ships dancers to fill the space and also portray the 2 leads in dance. The music was over-amplified and I left very shortly. As someone who has attended the Met for over 30 years this was sheer torture. And for those who thought they were soaking up culture by attending have no idea how far from a real opera this was. I did have a very good stateroom steward and have no complaints about him. There was also one very hard working buffet waiter who was working the way all of the others should be working. I forgot to mention that I also encountered a buffet waiter who not only would not give me the right of way but pushed into me to pass me. The ports of call were okay. St. Thomas, San Juan and Great Stirrup Cay (Bahamas - NCL's private island). I did not bother to go to Great Stirrup Cay and someone did mention that there was some sort of delay in the tendering process and gave up waiting after 40 minutes. The port days were the best days on the ship since that is when the pools emptied and there were plenty of loungers to be found. Buffets were also easier to deal with. Speaking of the pool. Pool towels were available at both the main pool and near the garden pool (sometimes referred to as the infinity pool). After the first day, they removed the towel station by the garden pool. I asked one of the attendants what had happened and he told me they closed it due to being short on staff. I'm sure they would have found staff if this was a money making operation for the cruise line. I attended a Cruise Critic meeting on the first sea day. The rep from the ship kept explaining that they are new to the cruise industry and that's why there are so many problems with service. If this was a new hospital you wouldn't find it acceptable if it wasn't running properly! That might be a severe comparison, but basically, if you can't do it right then you have no business being in the game. Not when people are paying good money and also devoting their earned vacation time. Like Sam Goldwyn said, "If I wanted an idiot to do it, I would do it myself!"   Read Less
Sail Date March 2014
Please DO NOT book a cruise on the MSC Divina. You will be very disappointed, and I don’t want to have to say “I told you so”! Heed my advice and take your business elsewhere. The Good Let me start with the good, just in case ... Read More
Please DO NOT book a cruise on the MSC Divina. You will be very disappointed, and I don’t want to have to say “I told you so”! Heed my advice and take your business elsewhere. The Good Let me start with the good, just in case someone reading this is already booked and can’t cancel! The ship itself is beautiful, boarding went smoothly, and….ah…there was nothing else that was good. Oh wait, the coconut shrimp and the lobster and most soups were good. The Bad, The Bad, The Bad, The Bad and The Bad FOOD The food on this cruise was atrocious! I would say that 60% was inedible and the rest was middling at best. The food quality was far below any chain restaurant in the USA. I did poll my fellow passengers and 9 of 10 were in agreement with me. We basically lived on the salad bar, pizza and fries from the buffet. Two members of our group were Vegan and the chef did modify Vegetarian selections to be Vegan for them. Some of it looked better than the “normal” menu. We basically came to sit down dinner every night, ordered food that could not be consumed (think gray steak, raw bacon, mushy chicken) and then ate at the crowded “fight to get a seat” buffet. SERVICE It is difficult to rate the dining service as there was none. Many of the waiters did not have a good grasp of the English language. All of the waiters we encountered from Indonesia (like our dinner waiter) had extremely bad breath. The courses came with no logic that I could determine. Many nights, some of our family would be done, while others were waiting for their main course. Much of the food went uneaten and the waiter never once asked if anything was wrong or if you wanted something else. He just cleared the full plates. Sometimes the table was so full of plates that we had to stack them ourselves to make room for food and another time, I picked up my coffee and the waiter cleared the saucer! Go figure!. My 88 year old Mom uses a walker. Upon arriving at the dining room she was told to leave her walker and go to a table halfway across the dining room! She refused. What did they think the walker was for? Another time, Mom ordered coffee and after it came she asked for water. The waiter poured water into the coffee! The dining staff needs to speak English and needs to be trained in what customer service is all about. In any case, the food and dining service were extremely poor and not what I would expect on a cruise ship. I had a balcony cabin and could not open the door. It took 4 calls and 2 days to get this fixed. EXTRA CHARGES We felt nickel and dimed at every turn. The “free” room service had a $3.50 service charge. The 3D virtual reality ride cost me $17 for 3 people and lasted 5 minutes. Bowling was $7 per person per game. You could not purchase a drink card unless everyone in your cabin bought one. So if I wanted a soda card, my husband would have to buy one (whether he drinks soda or not) as would my son (he would be required to buy a kids drink card). Really??? Unbelievable! If you needed shade on the private island, it was $29 for a clamshell and 2 chairs stained with bird poop. TIPS This is a sore spot with me. I think having tips added to the bill has brought about the demise of service. At MSC tips are added automatically and if you tell them to remove the tips, you are told OK, but that they cannot be removed until the last night of the cruise. This was the first cruise ever that I did not even give them my credit card as I had no trust in tips being removed! I still give cash tips based on service. ATTITUDE At MSC, Customer Service has an attitude, and it is not a good one. Seemed the customer was always wrong or being ridiculous. It appeared as if every request was a burden to the staff, instead of their job. This is a very bad way to run a business. The Ugly, The Ugly, The Very Ugly and The Very Very Ugly NO DRINKS AT THE TENDER On the day of the private island stop it was extremely hot and sunny. I was looking forward to a drink of water before boarding the tender back to the ship. In over 30 cruises I have never encountered a company that does offer a drink upon tender boarding. Well, MSC has water for employees, NOT for guests! How rude & inconsiderate. BIRD POOP AND BROKEN CHAIR As there was no shade on the private island, I paid $29 to rent 2 chairs and a clamshell sunshade. The chairs were covered in bird poop and one of them did not recline. I asked the person collecting my ticket (showing I had paid for the chairs/clamshell) to please clean the chairs and find one that functioned. I was told that there was nobody who could do this! Again, how rude & inconsiderate! FOOD SHORTAGE ON PRIVATE ISLAND The private island was open for 8:30 AM to 5:30 PM. Food was ONLY offered from 12:00 to 2:00. I got on line with my two small children at 1:40 PM. There was a long line in front of us and a long line formed behind us. Much of the food was already gone and was not being replaced. I managed to grab some fries and the last 2 burgers. There was no catsup or ice tea left, and water was only available in one spot and there was another long line. At 2 PM prompt, with a long line of people who had gotten on line before 2 PM, the staff began to put away all of the remaining food! Excuse me, that was just craziness. I can understand closing the line at 2 PM, but at least serve the people on line prior to 2 PM. It is not their fault that the line is so long and the food is slow to arrive, if at all. MSC should be ashamed! HANDICAPPED BULLDOZED AT ELEVATOR Coming back from port stops, there was always a crowd waiting for elevators. Those of us in my party who could, walked upstairs and across the ship to less busy elevators. My Mom was in a wheelchair and had to take the elevator. One day it was taking forever to get the elevator as people were pushing to get in and ignoring folks in wheelchairs or with babies in strollers. My daughter asked a staff member for help and was told, “It is not my fault passengers are rude. There is nothing I can do about it”. What a load of crap! I guarantee that if that staff member stood in front of the next elevator to arrive and announced that it was for handicapped passengers and those with babies, the “rude” passengers would have stepped aside. MSC should be quite embarrassed with the failure of the staff to offer help to handicapped folks. In fact, the last day of the cruise we were waiting and waiting on floor 12 to go down to floor 6 to disembark. All the elevators that stopped were completely full. I walked to floor 6 and got an empty elevator going up. At each stop, I announced that the elevator was picking up wheelchair passengers. Nobody tried to get in. I arrived on floor 12 with the empty elevator to pick up Mom in her wheelchair and the baby in the stroller. Had I not done this, we would have missed our plane. BALLOON MAN LEAVES KIDS CRYING OK, one last incident. There was a staff member making balloon animals for kids from 4 to 5 PM. At 5 PM there were three toddlers left in line. Rather than quickly making balloons for them, the staff member got up and left, leaving three small crying children and several bewildered parents in their wake. This kind of behavior is totally shameful and should not be tolerated. PLEASE DO NOT SPEND YOUR HARD EARNED DOLLARS ON MSC!   Read Less
Sail Date April 2014
I never write reviews on anything but I was compelled to talk about the atrocious cruise I took on the Divina in May... Embarkation was smooth. no problems. Ship itself was very beautiful. Our room was spacious and was Aft Balcony (which ... Read More
I never write reviews on anything but I was compelled to talk about the atrocious cruise I took on the Divina in May... Embarkation was smooth. no problems. Ship itself was very beautiful. Our room was spacious and was Aft Balcony (which i recommend just for how quiet it was back there) My fiancee notified the desk that he wanted to propose to me and wanted to do it at a public show and guest services said you need to speak with the cruise director..he never got back to him and he just simply proposed instead of making it more of an extravagant occasion. The food like most everyone said was atrocious. The gelato and all the cappuccinos and espressos were delicious (you had to pay for all of it) Guest Services pissed me off because whenever we asked something simple we got cold stares and attitude..they did not seem to like the american passengers. (go back to Italy I say..) I'm 30 and my fiancee 28 and there was nothing to do for our age group. The one galaxy disco played good music 1 night and that was pushing it. They did not interact with the people it was all very cold. Beds were hard as a rock... I slept better on the Norwegian Gem last year. In fact I'm a busybody all the time and I took 4 hour naps everyday because there was nothing to do on the ship. Shows were nice but we noticed that if you are going to sing frank sinatra and other american songs with a foreign accent it was gonna get old quick. The shows also got repetitive because it was the same routine just different costumes each night. Ports were ok. Did some souvenir shopping. We asked for them to fix the soap dispenser in the bathroom...never happened just got a bar of soap to wash our hands with. Also the cruise director Andre asked you to fill out the cards at the end and said don't fill out poor just come see us and tell us the problem...ok I think everyone did do that and yet service and attitudes were poor nonetheless.I still filled in poor and gave them a piece of mind to say the least. I was extremely frustrated since it was supposed to be a special cruise. Disembarkation was a nightmare... i mean going through customs took 2 hours. They really need to get it together...Do yourselves a favor and skip MSC..hopefully they will get the clue and go back to Europe. I definitely suggest Norwegian if you are looking for a better time and more upbeat and fun! Read Less
Sail Date May 2014
Just returned from a two night cruise, (it was billed as a get aquatinted cruise) its was my first time on MSC and frankly it will be my last. While the ship was wonderful, with the exception of the shows and cabin steward about everything ... Read More
Just returned from a two night cruise, (it was billed as a get aquatinted cruise) its was my first time on MSC and frankly it will be my last. While the ship was wonderful, with the exception of the shows and cabin steward about everything else was either second rate or a disaster. The MSC web site was about as bad as I have ever run across. The booking consultants are only available during week days, and along with their poor web site left much to be desired. The check in process took more than an hour after arriving in the hall. Once aboard, we found out we were issued a late dinner seating, while we had asked for early. The mandatory life boat drill was the customary thing but the required bringing the life jacket to the drill. That night we got a note stating very firmly that we missed the drill! It seems that their onboard computers work about as well as their website. Because, of a space issue they booked us on the 13th deck directly below the band shell that BLASTED music (?) until 12:45, making it impossible to sleep, Because of a tour we had to be up early so only got about 5 hours of sleep. The buffet was questionable at best they seem to think Americans only eat hamburger, hot dogs along with Pizza. For Breakfast they serve eggs, only scrambled and hard. Lots a bread, I guess its about all they think one should eat. The last day I was told they ran out of eggs! So lots of bread. The The dinning room "Black Grab"serves what could best be described as dormitory food quality with a limited item selection. My grandson described it as what he gets at college, and his college food is rated by the state as equal to prison food so you draw your own conclusion. The cabin steward was ok but I only saw him twice when he turned down the room. Missing in action was the cruise director, he never arranged any onboard activities. While this was only a two day trip I would have expected him going out of his way to keep everyone entertained because there were many tour consultants visiting this cruise line for the first time. We had one at our table and two at the next table, none of whom were impressed with the food. The pool area was nice, and the the nightly shows were a very high caliber. Drinks were fairly priced, and the tours did not seem overly priced for making arrangements onboard. Bottom line skip this cruise line there are so many better ones available.   Read Less
Sail Date May 2014
We have cruised many, many times and on all types of ships, we are more interested in the itinerary than the amenities mostly but this ship is the doss house of the cruise world - one star would be generous. You would think it's being ... Read More
We have cruised many, many times and on all types of ships, we are more interested in the itinerary than the amenities mostly but this ship is the doss house of the cruise world - one star would be generous. You would think it's being newer and paying for a balcony suite would mean a certain level of comfort but no. Our room smelled of cigarette smoke and stale sweat from the time we walked in the door. We pointed it out to the room staff. They tried, even shampooed the sofa! but the stink remained. Even after repeated requests the sheets in our cabin were not changed for over a week. How did we know? There was a rip near the pillow on the left side of the bottom sheet!!! Eventually managed to have them changed by taking a photo and showing it to only staff member on the service desk who was at all interested in customer service. Service everywhere was rude to non-existent. The food was so bad, that this is the first cruise I have been on and lost weight. The same rotten fruit was on display day after day in the buffet and the meals in the restaurant were somewhere between ordinary and inedible. The seating in the pool area was so inadequate for the number of guests that we never got to use that space. The entertainment was also basic in the extreme and a lack of variety for such a long cruise. Although we had been on two smaller MSC ships (Poesia & Lirica) before and knew they were basic nothing prepared us for how bad this was - we will never ever cruise with MSC ever agin and advise others to give them a miss also Read Less
Sail Date July 2014
If you are planning a cruise, beware of the MSC Divina! This was the worst experience of my life and I have cruised on many ships. Bottom line... there's nothing like Royal Caribbean and yes! - you get what you pay for! Major ... Read More
If you are planning a cruise, beware of the MSC Divina! This was the worst experience of my life and I have cruised on many ships. Bottom line... there's nothing like Royal Caribbean and yes! - you get what you pay for! Major issues: 1. Get ready to pay a hefty bill. The minute you walk out of the dinning room area, nothing is for free. Pizza, Gelato ice cream, sandwiches is all at an extra cost. Unlike Royal Caribbean where they give you 24\7 free pizza, sandwiches, cookies and much more!! 2. Parents if you have kids, get ready to pay a hefty price in the game room. Most of the games are $3.00 a pop. Extremely expensive and a true rip-off! 3. Terrible service and lines for everything. Lines to order drinks (not enough bar tenders), lines to get a pool towel and lines to return pool towels. Oh.. and the pool towel boy was so rude that I almost threw him overboard! 4. Most of the staff is rude and not helpful. 5. Totally understaffed and most of the staff do not speak English and if they do, they have no idea on how to answer your questions. They need to hire more staff (all over the ship) and train them as well. 6. The food was less than average and no variety in the buffet. Horrible and slow service EVERYWHERE! 7. Be very careful booking your excursions, the 7 mile Tiki excursion is listed as a "resort" and all they do is take you to a Tiki hut under a ceiling fan. 8. Oh... take a roll of toilet paper with you on your last day.... as you are waiting to disembark, there is no toilet paper in the restrooms. Luckily I was able to use the last 3 pieces of "paper towel" (ouch!) 9. The list can go on and on.... It is a beautiful ship but beauty does not replace the hospitality, service and qualify of cruising that I was hoping to expect and have experienced with Royal Caribbean. You get what you pay for folks! Sorry MSC, but you will never catch me there again! For the first time ever, I was dying for the cruise to end! Royal Caribbean... here I come!   Read Less
Sail Date August 2014
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

Find a MSC Divina Cruise

Easily compare prices from multiple sites with one click