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366 MSC Cruises MSC Divina Cruise Reviews

We are a family of four. Our children are both college aged boys. We were looking for a great itinerary (we've done this itinerary twice before) a good price and something to upgrade from Carnival. This cruise was 99% wonderful. ... Read More
We are a family of four. Our children are both college aged boys. We were looking for a great itinerary (we've done this itinerary twice before) a good price and something to upgrade from Carnival. This cruise was 99% wonderful. The Divina is the most AMAZINGLY GORGEOUS ship ever. Starting with the sparkling Swarovski Crystal Staircase in the atrium, it continued to unique and beautiful decor in every part of the ship. I liked that there were separate spaces for all the bars and lounges. They weren't "in" the public corridor. Seeing the pictures ahead of time, I was expecting it to be beautiful, but we were all blown away. This itinerary sailed to Ocho Rios, Jamaica, Grand Cayman, Cozumel (with the opportunity to go across to Playa Del Carmen) and Nassau, Bahamas. Dunns River Falls and Mystic Mountain are a must do in Jamaica. Book the excursion through the ship, it is worth it and fairly priced. You will take a 20 minute "ski-lift" over the top of a tropical rainforest to the top of Mystic Mountain. Ride Bobsled Jamaica as fast as you can then cool off in the infinity pool overlooking the harbor and the ship. There is a wonderful waterslide and the opportunity for photos is incredible. From there, it's only a mile to get to Dunn's River Falls, where you will walk up the gently cascading waterfalls. Try to go it alone, instead of getting stuck with a tour group. It's worth it. Don't forget to bring water shoes and and waterproof camera! Grand Cayman has so many things to see. We've done the Turtle Farm, "Hell" and swimming with the Stingrays twice before (they are awesome!), so this time we opted to do the Dolphin Swim at Dolphin Cove. Expensive but worth it. You can't take your own camera, and their photos are $$$, but we got over 250 photos of the four of us that are incredible. It is a very intimate experience, just 6 per group. You will get to hug and kiss the dolphin, and we did the swim, so we got to ride on them and be pushed by our feet. Truly exhilarating! We ended the day with some time at 7-mile beach (a bit crowded) and some shopping of course. Having been to Cozumel a few times before, we opted to take the ferry across to Playa del Carmen and do the Underwater Cave Excursion. So cool! Our wonderful tour guide was Emilio. We got to explore and swim in two underwater caves. It's a long trip, it will take all day to ride the Ferry and drive, but worth it! At the end of the tour, don't forget to do the tasting of organic Tequila! Yum! There were two days at sea and for most part, plenty to do to keep occupied. There are many outdoor spaces and pools. The only place that is hard to find a spot is the main pool, but there are plenty of other places to sit. Though every ship will be windy up on deck. There is trivia, ping pong, bingo, pool games and art auctions, the typical cruise activities, but they are entertaining. No comedians on this ship. Probably because of the language barrier. It would be nice to see more on board activities added. Some of the cruise staff had a difficult time with English. MSC is new to Miami and the Caribbean, I would expect this to improve with time. No big deal though. I was very impressed with ALL their shows in the enormous theater! The shows were "Golden Hits", "The Amazing Mask", "Simply Italian", "The Witches of Paris", "The Voices", "Treasure Island", and "Michael Jackson - Starwalker". Included in every show were not just singers and dancers, but acrobats, ballroom dancers, contortionists and much more. They incorporated everything in every show to make them the most unique and high quality shows I've ever seen at sea! Don't miss any of them. Choose the late dinner seating (8:30) and your shows will be each night at 7:00 pm, leaving you time after dinner to roam the ship. With the high quality of the shows, I was disappointed by the quality of most of the performers in the bars. They were sub-par and we did not spend much time watching them. The only other negative for us, was that the passengers were mostly European and Asian. Very few Americans. If you are looking to make friends, it probably won't happen. Traveling with our 18 & 21 year old boys meant they didn't have anyone to hang out with except us. It was fine, but on our previous cruises, they were always able to meet other similar aged teens. I would suggest to MSC, to have a couple organized activities to meet others in the 18-25 year old age range. It would help, but this would not stop us from cruising with MSC again. The food was quite good. It was HUGE, took up about a third of the length of the ship. The buffet was incredible! It is hard to say that about a buffet, but I would rate it even higher than dinner. Dinner was better than Carnival for sure and almost on par with Royal Caribbean. We did not eat in any of the "specialty" restaurants. Did not feel it was necessary to spend extra and were quite satisfied with the traditional seating in the Black Crab Restaurant. We ordered coffee each morning to our cabin, it always arrived within 5 minutes! What a way to start the day, our our beautiful balcony with a cup of coffee. BTW, the coffee is excellent on this ship. I don't understand the negative reviews from other reviewers. It was the most beautiful ship, the food was quite good and the service was no problem, but I hope the cabin stewards start making towel animals, I missed seeing those each evening when returning to our cabin. If someone does not have a great vacation on this ship, then they are just looking for something negative. Don't let any negative reviews stop you from booking this trip. We have cruised 8 times, both with and without our children and aside from the different languages on board, we loved it!!! Read Less
Sail Date May 2016
This ship was a very pleasant surprise! I have already recommended it to a number of people. While not perfect it was much better than the RC Oasis I had sailed 4 weeks previously. I strongly suggest you check this ship out, and see if ... Read More
This ship was a very pleasant surprise! I have already recommended it to a number of people. While not perfect it was much better than the RC Oasis I had sailed 4 weeks previously. I strongly suggest you check this ship out, and see if it meets your criteria.. We sailed..(2 grandparents, 2 parents, a 2 year old and a 9 month old). I am only speaking of the ship and crew. The ports are the same ports you will visit on any other ship. So that matters not for the review. Overall we have sailed most lines and have heard various reports on MSC. I was a little hesitant to book this, but I ran into a couple that had been on it 3 or 4 times, as cruising is their way to get away from phones and work. Overall we have to compare...so since many people are familiar with one of the major lines I will use that one (the RC mentioned above). I do not wish to denigrate in this comparison, just point out the differences so that evaluation may be made. Please read into it all the disclaimers that you will usual find. The Oasis is a " destination". If you have a mini zip line and a carousel you are a "destination. It is "big" .."tall and open. The Divina is more of the classic cruise ship style. They still give you pen and paper in your room, there are places where you can sit privately,It is a more of an intimate type of experience. Overall On the Divina: The buffet food is way better. You don't HAVE to eat at a specialty restaurant. The bread is amazing, and the have the best deserts around....By far!!!!! The staff is far more friendly, courteous and professional.(like on the olden days). Cabins are similar to other ships The ship is kept up very well, They have all the standard features typical to cruise ships. They have excellent entertainment. It is well worth the price. Right now they have surpassed RC in most areas, and seem to have their sights set on Celebrity. If you want to go where they sail....go with it. Watch for their special pricing and kids sail free promotions.You will have an excellent cruise at a bargain price. Now... Their office type staff on the mainland is not that good, and their website is sad.... it really need work. But if you don't need it, or can get past that you will be pleased with them. Read Less
Sail Date May 2016
I would sail Davina again in a heartbeat. We sailed from 5/21/16 through 5/28/16 on the eastern itinerary. The embarkation was flawless, quick and efficient. The cabin was ready as soon as we boarded (about 2:00). The first thing we ... Read More
I would sail Davina again in a heartbeat. We sailed from 5/21/16 through 5/28/16 on the eastern itinerary. The embarkation was flawless, quick and efficient. The cabin was ready as soon as we boarded (about 2:00). The first thing we noticed was how beautiful the ship was, we have been on many cruises and this ship was the cats meow. Not only is she beautiful but also well maintained and clean. The cabins are pretty and a decent size, storage is a little small compared to what we have seen elsewhere but it sufficed. The shower is a bit small for bigger people but had great pressure and nice and hot. The cabin steward was excellent, room was kept clean and organized. The pillows are the worst I have ever slept on (lumpy) but we asked for a couple extras (also lumpy) made a nice little nest and slept like babies. The dining was the least satisfying part of the cruise but still good. The buffet was always crowded to the point getting a table was challenging at times. The free drinks in the buffet were very limited and what was there would get shut down before the buffet was closed leaving just water as the only option. The main dining room was beautiful like the rest of the ship. Meals would take about 1hr 20 minutes a little long for us (we have a 3 year old) but way better than other lines we have traveled. The wait staff were efficient but not overly personable. the food was cruise average nothing memorable other than they still have Lobster one night which other lines have ditched. The entertainment was good. The main theater had a show every night all of which were good but what you will notice is most of the shows share the same performers doing the same tricks just wearing different costumes. Still worth watching for sure. The final night was completely different and was a tribute to Michael Jackson. I am not a fan of MJ the person but he did have excellent music and talent. The MJ show was mostly dance and all the songs were actually MJ songs being played with dancers dancing along to the music. It was a great show and a must see. The piano bar never had a piano player in it just a guy singing and picking his guitar, it was entertaining though. The big disappointment for me was no comedian, I love a good comedian. I think the reason may be a very large ethnic diversity of passengers which may make comedy difficult. The service was excellent all around, the staff was excellent. The itinerary was good all though we are sick of Nassau. We loved San Juan and St Maarten. I wish we had more time in St Maarten but it was about the average time in port. Disembarkation is another somewhat low point. They want you out of your cabin by 7:00 am which is a task if you enjoyed your last night on board or like us and have to get a 3 year old going. But once up and going getting off the ship was a breeze. In summery I would recommend this ship to anyone and would gladly sail her again. The cruise was an excellent value and just a great vacation. Read Less
Sail Date May 2016
My husband and I have been on over 50 cruises with all the various cruise lines. We chose this cruise because of the price deal (2 for 1 balcony cabin) We had been on the Divina a few years ago and knew it was a beautiful ship with great ... Read More
My husband and I have been on over 50 cruises with all the various cruise lines. We chose this cruise because of the price deal (2 for 1 balcony cabin) We had been on the Divina a few years ago and knew it was a beautiful ship with great entertainment, but the food and service were lacking. The Divina is one of the most stunning and beautiful ships that we have ever been on. We think both the food and service now has improved vastly from our first MSC cruise in 2009 on the Orchestra and from just a few years ago on the Divina. We read several mixed reviews before we went this time, but decided to go with low expectations and an open mind. We were very pleasantly surprised! We thought the food was good, both in the dining room and buffet. Breakfast buffet went until 11:45 most days for those who want to sleep late. The pizza on the buffet was fresh and delicious as well as salads and several other dishes.The cappuccino, specialty coffees and gelato were also delicious. I paid $30.00, a great deal offered on the first day for 20 articles of clothing to be cleaned and ironed throughout the cruise. A real plus for me! We also purchased the internet package which was a good deal for $66.00 and Specialty restaurant package (5 different restaurants $117.00 each pkg). However, we didn't think the Specialty Restaurant Package was worth the extra money. They need to do some work on those. The staff were all very friendly and efficient, unlike they used to be. The entertainment was wonderful throughout the ship, even late into the night. We also purchased the all inclusive drink package, which was great if you want to drink a lot. Otherwise, they have several other drink packages which are much less expensive. MSC also matches your status from other cruise lines. We are Elite and Diamond Members on Celebrity and Royal Caribbean so we are now because of Status Match, Black Card status on MSC. We enjoyed a few nice perks this time with our new status. Priority Embarkation was wonderful, since there were about 100 people in front of us and they let us go to the front of the line immediately. They also delivered us champagne and chocolate covered strawberries not once, but twice during our cruise. A free specialty restaurant as well as several other nice surprises were also included. On debarkation day they let us stay in our cabin until 9AM, and then we just leisurely walked off. All in all, we had a wonderful time on the Divina and would gladly go back on again. We are also booked on the new MSC Seaside for Feb. 2018. If you are contemplating on taking the Divina, go with an open mind and I'm sure you will have a great time, too. Read Less
Sail Date May 2016
Beef on board was not good at all. Very thin cut and lots of fat. Small children on the dance floor running around while adults dancing. Good service in dining room. Entertainment staff very good. Shows excellent. Ship ... Read More
Beef on board was not good at all. Very thin cut and lots of fat. Small children on the dance floor running around while adults dancing. Good service in dining room. Entertainment staff very good. Shows excellent. Ship public area very clean. Ship stores had nice clothes to buy. Music in bars very good. Game shows at night for adults very funny. Entertainment staff danced in lounges with passengers at night. Room service for breakfast left a lot to be desired. Very limited. Bingo only three times. One game. Good pots for winners. No smoking in the casino was excellent. Time in ports was good except for Puerto Rico till 1:30 am. Too long. Could have cut that short and went to Key West on way back. Pirate show and Michael Jackson show was very entertaining. Great singers and dancers. Italian night pictures were given to us for free. Photographers were great. Read Less
Sail Date May 2016
A little about me. This was our 8th cruise. We've had 2 on NCL, and 5 on Carnival. We chose MSC because we were eager to try a different line. When we saw the two for one (half price) balcony fare, we decided to try this ship. ... Read More
A little about me. This was our 8th cruise. We've had 2 on NCL, and 5 on Carnival. We chose MSC because we were eager to try a different line. When we saw the two for one (half price) balcony fare, we decided to try this ship. Where to start? This will likely be a little long winded, sorry about that. Our cruise was seven days. 3 sea days, a short stop in Nassau, a late stop in St. Maarten, and a very long stop in San Juan. Embarkation. The cruise paperwork said we could start boarding at 2 pm. But like any eager cruisers, we got there about 12:45, gambling that we would not have to stand outside on a line. We won. Got right in, had to wait about 5 minutes on line, then we checked in. Check in was fast and easy. But...... They don't take your credit card info when you board. Between the time you check in, and 11pm the NEXT night, you have to go to a kiosk and formalize your payment options. There are several Kiosks for this. You can use a credit card, debit card, or insert cash. We went during the afternoon of the second day. It was fast and easy, and no line. And they did not restrict using the cards for drinks the first night before we had our card registered. We parked at the Miami port. The garage is across the street, and about 1/2 block (no more) down the street. Dropped off my wife and luggage, parked and walked back. Easy. But going home it was a bit much with our bags, so I left the wife and luggage waiting in the shade and went and got the car. Parking was $20.00 per day. Cabin. We booked a cabin in the "Fantastica" level. We were on deck 12, last cabin aft on the side of the ship. Cabin was larger than I thought, balcony was smaller. Balcony had 2 chairs and a footrest/table. It worked okay for 2 people. A chaise would have fit with one chair removed, but it would have been awkward. Disappointed because I generally like to take one sea day afternoon and snooze on the chaise while listening to my Ipod. The cabin was laid out well, and there was decent room in the couch/vanity area to relax and not trip over each other. Bed and pillows were very comfortable. Everything was clean, neat and in good condition. It didn't bother us, but the grout in the shower tile could have used a good scrubbing. No mildew and not disgusting, but some folks want to know that kind of thing. Vanity has a weak, but functional hair dryer in one drawer. Closet is the typical three doors. The hanging area is pretty good, and has 5 or 6 hangers on each side. Behind the third door is the safe, and six small drawers. There are also two small drawers in each nightstand. We found the storage to be just right for two people for 7 days. There are two 110 volt and two 220 volt outlets by the desk. I have a long hose on my cpap, and probably could have plugged in and used it with no extension, but I had packed a 12 foot extension cord and used it, it was much better with the extension cord. A power strip with a shorter cord would have worked fine also. The Ship. The ship is decorated in a very tasteful and elegant style. It's trying to be a throwback I think. It was very very nice, albeit no Andrea Doria either. I don't mind mind neon and other over the top decorations on other ships, but this was a very nice change of pace. The passageways are typical size, BUT you can walk without getting stuck behind the lines at a couple of dozen photography stops. That was very welcome. There aren't many photographers compared to Carnival, and they took their shots pretty well off to the side. It did slow things down a little on elegant nights, but not like on Carnival. All of the public restrooms are clean and well maintained, with one exception. One restroom is shared by the casino and theatre. In the evening it is not cleaned often enough and starts to smell. It's sad that there are so many Oafs in the world that don't know how to pee into a toilet, but it is what it is. But they do clean it, and when traffic slows down, it's spic and span again. On that note, one thing that was a surprise was that everyone washed their hands when finished in the restroom. Not something you see on some other lines. Main dining room. The food was very good, a definite step up from the two other lines I've been on. Albeit a bit too gourmet? for my tastes. The portions are small. Remember that this is an Italian ship that is catering to its market from Europe. European style (AFAIK) has emphasis on taste and small samples. The waiters are delighted to bring you a double portion or multiple entrees, but you do have to ask. I didn't do that, as I knew we'd likely have desert or perhaps a snack later anyway. Only one class of fare has access to anytime/your time/freestyle type dining. The rest have the traditional early and late seating. If you're not sure what that is, you sit at a table with 2, or 3 other couples. We had a table for 6. First night we were seated with 2 other pleasant couples. Dinner went off without a hitch. Second night, one of the couples didn't come. We had our orders in. 30 minutes after the 5:30 seating time, a couple showed up, and were given the two empty seats at our table. Because they were late, we didn't start getting our food until all orders were ready. (Typical of traditional dining I think.) The lady of the late couple was drunk and loud mouthed. She ran off to talk to anyone she had seen on the ship the first two days, and wouldn't stop talking and eat when she was at the table. This caused all courses to be delayed, as they serve everyone at the same time. Dinner ran so long that we skipped desert to get going with our evening plans. The next two nights we hit the buffet. Once because of the port times in St Maarten. The next night we ate in San Juan. Now it gets interesting. We went back on Thursday to find that the Maitre 'D had given our seats away. Seems the drunk lady had some friends that she wanted to sit there and told the Maitre 'D we only came once and wouldn't be back. I was understandably angry. I pushed it as far as I could with the Maitre 'D without making a scene. He wasn't going to reseat anyone at our table, and assigned us to the table next to it. It was a table for 6 that had only one couple on it. The couple ended up living in the same town as us, and we have a lot in common. We've made new, local friends from the experience. All's well that ends well, because the drunk woman at our first table was obnoxious the rest of the cruise and even even yelled at the Maitre 'D "I know what the F---- I'm talking about!!" when there was some misunderstanding about paying for her drinks. No doubt she's writing a poison pen review at this very moment. Glad I'm not her. Lunch in the main dining room was okay. I'm not a huge fans of buffets. The caveat here is the length of time while dining. Each time we had lunch there, we were seated with European folks. Which is great. However, you have to remember that in Europe dining is an unrushed experience. And as with dinner, everyone is served their courses at the same time. So, if (like us) you want to get to say, a bingo game, make sure you get to the dining room early enough (unlike us) to have your meal and be done in time. My take away from this is just that next time I'll go to lunch earlier if I have some place to be. Breakfast in the main dining room is not like lunch. There aren't multiple courses or a desert. So some other person lingering doesn't affect you. Buffet. The food is very good. They have a real Pizza oven, and real Pizza is available from 12 noon until 1am. I don't know what authentic Italian Pizza is like. This Pizza is New Jersey/New York style. Thin crust, with a big rolled crust around the circumference. New Yorkers will scoff and tell you Vinnie's' Pizza on west 53rd street is better. But who cares? This is real Pizza that is very good. Once they have ramped up and the initial rush to get Pizza at 12 quiets down, they never run out. The rest of the food is very good. They have all the typical food , carving station, and a pasta bar. They also offer Hamburgers and hot dogs. I didn't partake, but quite a few did. The burgers and dogs were wrapped up, and they did not look dried out when other cruisers opened them up. Many were eating them, so I assume (?) they were good. The buffet does have some drawbacks though. While the buffet to me looks to be the correct size for a ship this size, the odd port times put undue strain on it. It's JAMMED on a couple of port stops because cruisers come back after their assigned dinner times, and in Nassau where there is little time to take out to eat in Port. So everyone eats when they get back. The other problem is the walking room. Jammed or not, it's a bit of a chore to walk from station to station and to your table. The pathways are not wide enough. And on top of that, the service staff doesn't stand back and let you pass. If they're coming your way with a big tray or cart, they may or may not yield to you. Don't know what to make of that. It seems like all of them, not just individuals. Shopping. Don't have much to say, but will mention my experiences. My "waterproof" camera filled up with water and died while snorkeling in Nassau. I was tired and hungry, and not very interested in looking around Nassau (3d visit) for a camera. Figured I'd buy one on the ship. I did. When I unpacked it, it came with an external (what?) battery charger that had a 220 volt plug. That would be fine on the ship, but I wouldn't be able to charge it at home in the states. Went back down and wanted to exchange it for a camera that used a USB, or at least had a 110 volt charger. They informed me they only sell European style. The clerk made a monster face, but refunded me with no problem. How hard can it be to keep a few American compatible units along with the others?? Also, I recently bought an Invicta watch on Amazon for $115.00. They had the same model on "sale" on the ship. I asked the price, after a lot of mumbo jumbo with a calculator and assurances that I would not be paying tax or duty on it, they were happy to offer it for me for only $199.00. Okay, well I was just curious. Just an FYI on that. Oh, I got my camera in St. Maarten in the shopping area right by the ship. I got it for the same price as Amazon, so that was nice. Entertainment. Wow. Just wow. The talent in the shows was over the top. These folks hire very talented singers, dancers, acrobats etc... This is not like the cheesy cruise ship shows you've seen. These folks could be on Broadway, or at the Met singing Opera. Every show was great. The witches of Paris and the Michael Jackson show were Bellissimo. I still get goosebumps thinking about the witches show. If you've never experienced a beautiful woman with a beautiful voice singing a beautiful French song in French, you haven't lived. You get my point. The entertainment is top-top drawer. There is no stand up comedian. Makes sense since the passengers are a very mixed international group. Casino. The casino is surprising small for a ship that carries 4000. That said, except for when shows get out, it's not too hard getting on a table. Perhaps the international crowd doesn't enjoy gambling as much as Americans (?) They have 3 Blackjack tables. But only once did I see more than 2 open. The third table is $10.00 min. The other two are $5.00 min. One of the two uses rules the same as "Spanish 21" the tens are removed, 21 wins instantly, late surrender, double on anything....... And a standard table. Looks like 8 decks hand shuffled. There are two 3 card style poker tables (I think $5.00, didn't play,) and two roulette wheels. Roulette is $1.00 inside, $5.00 outside. Dealers are all friendly, competent and professional. BUT......... NO CRAPS!! Huh? A passenger in the casino told me they had a table on a previous cruise, but it wasn't busy. Guess they don't make enough money on it to set it up. Excursions. For me, this was the bad part of the trip. I did 3 excursions purchased in advance from MSC. With our Port times, Nassau and St Maarten didn't lend themselves well to private tours. I did a little research but didn't see much. Perhaps I should have searched harder. And San Juan I was tired and cranky the night I bought that and didn't feel like doing a lot of googling to find an independant tour. In all 3 cases, we met in the theatre to get our tour groups together. While the folks without ships tours were heading off the ship and into town, we were in the theatre twiddling our thumbs. The theatre is deck 6 and 7. In port you exit via deck four. When your group is ready to go, a person picks up your number and starts to walk out of the theatre. Then they announce that you need to follow that person. By the time you get down the stairs, and wait at the the checkpoint because folks in front of you can't find their cabin card, the ship tour guide is long gone. At least in Nassau they relined back up next to the ship. But not so in St Maarten and San Juan. Not happy with that at all. In St Maarten, as you approach the terminal the pathway splits left and right. Having been in St Maarten before, I was pretty sure we needed to go right, but no one was there to ask. I was correct. But a lot of folks went left. I don't really know if they made it to the tour or not. Wife complained to the MSC girl with our number standing in front of the bus. Her response was a snippy "I'm right HERE." San Juan was the same. But at least a port employee was able to tell us to go right when the walkway split. Nassau. Took the snorkel excursion. One stop for one hour. Some nice fish a few interesting things to see on the reef, but quite unspectacular. Nassau on a Sunday is not the best time to be there. St Maarten. Not good, but probably for different reasons than you would think. The big jumbo jets come in over Maho Beach between about noon and 2:30. The ship gets in late, so by the time you get to Maho, you may not see any big jets coming in. We didn't see any. And you only get 30 minutes. Then you go to Marigot. By the time you get there, it's the end of the day, and again, you only get 30 minutes. And you don't go to Orient beach at all. We've been to St Maarten before. So we got to experience Maho and Marigot. But it would have been terrible to be a first timer on this tour. The other reason this tour is awful is because they do it in a Greyhound sized bus. The problem with that is that the roads around the island are small, curvy, have a lot of undulations and some potholes. A Greyhound bus going 10 mph does not do well at all in those conditions. I have a strong stomach, but was feeling queasy after a while. On top of that, the bus is too large to stop at any of the numerous scenic outlook sights to take photos. If you get motion sickness, stay away. Heck, stay away for the other reasons. If you can't arrange a better independant tour of the island, I would recommend looking at taking a cab to Marigot, a water excursion, or just hanging around Philipsburg. San Juan. We booked the scenic tour with Bacardi tour. The bus was comfortable, and the tour guide was a sweetheart. We did a quick drive through New San Juan and straight over to Bacardi. At Bacardi you get a small drink (Passionfruit) with a small amount of Rum in it when you get there. The tour isn't much to look at. I've been on a couple of Beer breweries tour, which were much more encompassing. Still, it's pleasant enough. Of course, the tour ends in the Bacardi gift shop. If you like quality, branded merchandise, you'll love the shop. After that, you go back to the pavilion where you get a bonafide drink in a souvenir glass that you keep. There is a choice of 9 drinks. 3 are free with the tour. One of which was a Daiquiri on the rocks. I don't recall the other two. The other six are for a sizeable upcharge. The free drinks were the real deal, and they didn't go cheap on the rum either. Was fine with my free drink. Then it's back on the bus. You stop for a few minutes at the Capitol building. Then they take you to old town. In old town you can either leave the tour, or come back in 50 minutes for a ride back to the ship. There is absolutely no reason to go back after 50 minutes. The ship is only about 2 blocks from where the bus stops and you can see it. You will NOT get lost if you stay in Old Town. All in all, I felt the tour was a bit rushed when it didn't need to be, as the port stop was all day and well into the night. So I didn't think it was worth it. If you want to do this, try to find an independant tour. Final thought. I wanted to buy some Bacardi rum, but didn't want to lug it around all day. I figured I'd get some in Old San Juan on the way back to the ship. Whoops. Bad move. There was only one or two shops that I saw that had rum, and not what I wanted. So I bought some Rum on the ship. The Bacardi stuff was within a buck or two of what they were charging in the Bacardi shop. But they didn't carry everything that you could get at Bacardi. I think the ship clerk said (not sure, I'm quite deaf, and he had a strong accent) that Bacardi would have delivered any Rum I bought to the ship for me. Check on that. It would have been a godsend if that's right. As with all ships, there are signs when reboarding that say your liquor purchased in port will be taken and put in your stateroom on the last night. But they don't do that. There was no desk to leave your liquor, and they said nothing when they x-rayed your bag. Room Service. Compared to other lines, the menu is limited, or perhaps very limited. In the lowest fare group, I believe there is a charge at least for delivery, not sure about the food itself. Our level was "Fantastica." No charge for anything on the menu, but a $3.50 delivery fee from 11pm until 6am. Service was PROMPT. Most mornings we called for coffee while getting dressed. It showed up within minutes. One night we left our breakfast selections on the door knob. Breakfast came about 15 minutes early. Was not a problem, because I've had that happen on other lines and adjusted the requested time in case it happened. Besides coffee, we got some Danish, fruit and cheese delivered to the room. Everything was very fresh, even the Danish. As good as the Pizza in the buffet is, an upcharge restaurant on board is said to be even better. That restaurant will deliver Pizza to your room, but there is a charge for it. The booze and soda in the mini bar is the same price as around the ship, which is nice. However the snacks are amazingly small, and terribly overpriced. Get your peanuts or chips off the ship. As a last resort, the snacks in the ship's gift shop are even more practical compared to the mini bar price. Disembarkation. It was for the most part the old way of doing things. Steward leaves color coded baggage tags for you suitcases. Out of your cabin early (7:00 yikes) then meet in the theatre at a time depending on your baggage color code. Ours was 8:00, and we were getting off right after 8. They let us off with 2 other color groups. What we didn't know was that each color had it's own luggage conveyor. So don't waste time (like us) standing by the green conveyor if your tag is yellow. You can do self assist disembarkation, But they want you off early, as in first group, I think (?) around 7am. You're not supposed to hang around and self assist later, although I have to wonder what the possible ramifications of that would be? All in all it was a great trip. But had this been my first cruise, I don't think I would have liked it. Over 8 cruises I've learned a ship can't be everything to everybody. Looking at the strong points of this ship compared to the other ships I've been on, I'll take this ship hands down any day, and twice on Sunday. I liked the Italian flair, and it was fun sailing with an international bunch of cruisers. No, it's not for everyone I guess. If you are a devotee to a particular brand of cruising, I don't think this is for you. Read Less
Sail Date May 2016
Recently returned from Eastern Caribbean cruise on the Divina and thought that I would give my input. I should mention that this was my first MSC cruise and the first cruise on a large ship (almost all our cruises have been on Holland ... Read More
Recently returned from Eastern Caribbean cruise on the Divina and thought that I would give my input. I should mention that this was my first MSC cruise and the first cruise on a large ship (almost all our cruises have been on Holland America, which we thoroughly enjoyed). First of all, the ship is beautiful and well laid out. Only quirk was not being able to get to the Villa Rosa dining room on deck 6 from anywhere else on that deck without going to another deck. The ship is very well cleaned and maintained. We had a balcony cabin that was roomy enough. The sliding rather than swing door to the balcony is a good feature. Storage is sufficient and lighting is good except that all lights go on when all that you want is to see in the closet which is inconvenient if someone else is in bed. The food: The buffet food is very good, a lot of variety including ethnic specialties (not just Italian, but that is definitely there), and arranged so lines are not too long even on a rainy sea day. The food in the main dining rooms is also very good . Portions may be a little smaller than I have had on other ships, but multiple servings are available without problems and you don't have to walk away being uncomfortably over stuffed. We did not eat in any of the specialty restaurants except for the pizza at La Cantina del Bacco which was possibly the best pizza I have ever had and that includes New York City and Italy. We had the Margarita de Buffalo, and at $13.00 for a 12" pie it is a bargain. The same location gives you complimentary appetizers when you order drinks. By the way, drink prices are reasonable and a range of package deals are available. We opted for the 18 coupon book that comes to about $5/drink for any non-premium drink, including service charge. Staff is friendly and accommodating. Cabin staff are not as present as we are used to but rooms are well attended to. Wait staff in bars and dining rooms are attentive and friendly, remembering your preferences. My only issue is that many do have a language problem which is especially an issue with those dealing directly like bartenders and reception desk. Entertainment is excellent and varied, including an afternoon opera. There are a wide range of activities. Smoking is limited to a cigar lounge and one side of the pool area. Overall, MSC is a good value and we would definitely go on it again. Read Less
Sail Date May 2016
We got a great deal on a balcony room when the special was buy 1 get 1 free and our MSC travel consultant got us on Deck 13 and was great food and shows. I would recommend it to anyone. The shows were great and especially the acrobatics ... Read More
We got a great deal on a balcony room when the special was buy 1 get 1 free and our MSC travel consultant got us on Deck 13 and was great food and shows. I would recommend it to anyone. The shows were great and especially the acrobatics on certain shows. I liked that there were no magicians of hypnotist on their shows. Family shows and costumes were beautiful as well and talented singers. Since my sister and I were vegetarians and was happy to see on each menu V marked for appetizers, soups, and entrees. I wish there had been a live band at the pool area especially during days at sea and that the pool attendants would come ask if we wanted a drink but had to walk up to the bar. I loved the gelatos offered for a small price and two places. YUMMY! They even showed movies outside by the pool but we were always eating or at show. Read Less
Sail Date May 2016
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the ... Read More
MCS Divina, This was a good cruise. I spent a good time with my family. The spa was excellent is a beautiful place and on of my favorite is PUTU, very professional. But during does days the security during the night was very poor. In the disco any age of kids go in. Minors were drinking and getting together with adults that were not part of their family. In the dinning room the supervisors were very strict the first day, I asked for an arrangement and they never made it for my family but during the week they change an were more friendly. The menu was good but not for all taste. In the food court the menu was delicious and for everybody. The bartenders were excellent , nice, with respect all the time and very friendly special in the casino and the pool bar. My cabin was nice and clean. The entertainments were good. The cruise is beautiful , clean, spectacular, and fancy. I enjoy my trip but cruise can do more to make for everybody an unforgettable experience. Some people made my vacation unforgettable they were Anthony Pereria, Agung Arjun Chris and the staff that work in the casino bar during the nights and the pool bar. MCS Divina This are beautiful people by proud of them. Read Less
Sail Date May 2016
I must apologize in advance for my very lengthy review, but felt I should be fair and practical in my findings. I will say that prior to this cruise, I had only sailed on Carnival, so in all fairness, it isn't a true apples to apples ... Read More
I must apologize in advance for my very lengthy review, but felt I should be fair and practical in my findings. I will say that prior to this cruise, I had only sailed on Carnival, so in all fairness, it isn't a true apples to apples comparison to stack MSC next to Carnival. Both lines are completely different, as are their customs & ways of doing things. If you have a passion for cruising like I do, you have to be open to new experiences. The cliff's notes version is simply this: if you compare every little thing to other cruise lines, you'll never find the good or joy in anything, period. Have an open mind and you'll enjoy your experience like we did. With that, here goes.... Preface: I booked this cruise as a birthday gift for my husband, as he's always wanted to visit St. Maarten, and I wanted the peace of mind that we wouldn't have a huge bar tab to pay at the end. What drew me to MSC was the kids sail free promotion since we have an 8 yr old. I'll admit at first that I was hesitant to book MSC only because I had read negative reviews here; common complaints were "horrible food" and "rude staff"; however, thankfully I have a very knowledgeable travel agent who had sailed on the Divina twice, so he gave me some very useful tips beforehand. He did say that MSC is a European cruise line that is looking to compete in the American cruise market, hence repositioning the Divina to Miami. Admittedly when comparing the different fares (aka, "experiences", Bella, Fantastica, Aurea & Yacht Club), my head was spinning. I was only used to a "pay as you go" experience on board (Carnival). With MSC, the cabin you book matches the "experience" (aka "amenities") you get. For example, the Bella experience is as "bare bones" as it gets (aside from cabin & dining room, all "extras" are truly extra). Fantastica experience included priority dining room seating over Bella guests & had cabins positioned at more appealing areas of the ship (higher decks, mid-ship, etc.). There was also a drink voucher program included but anything after that was extra. In my opinion, the Aurea experience was the way to go. We had a truly unlimited drink package included (drinks $8 or less, sodas, juices, coffees, wine, beer, liquor, and even gelato was included!), choice of massage for each adult in the spa, priority boarding and disembarkation, "my choice dining" (dine when we wanted in a dedicated area of the dining room), free specialty dinner for 2 (upcharge w/other 2 experiences), unlimited access to "Top 18 Solarium deck" (adults only sundeck w/hot tubs, normally $30 per day for Bella/Fantastica guests), bath slippers & bath robe, plus our travel agent got us a $400 on board credit for the week that we could spend anywhere on the ship except the casino. Yacht Club was the elite "concierge" level of service that offers butler service plus other perks (free mini bar, private pool/sundeck & private lounge/restaurant). YC was about $2k more than Aurea & only offered $600 OBC, so didn't make sense to pay an extra $2k for a mere $200 & a butler. Anyway, my travel agent helped me make sense of what was initially a very confusing price structure. I think MSC's efforts to cater to many types of cruisers by bundling benefits need more fine tuning & better communication to prospective passengers. Had I tried to book this on my own from MSC's website, I would have been lost and potentially reluctant to book with them again. Best advice I can give to anyone who has not sailed MSC before: find a good travel agent & let them give you the scoop. Anyway, here was my take on my recent experience: Embarkation: Fairly quick but crowded. The Divina holds roughly 4,000 passengers, so the terminal was packed. Many were standing/sitting on the floor as the MSC terminal was fairly small compared to Carnival's. Lines to check in were very quick; got our cards & waited to board, roughly 30 mins. Aurea guests boarded "first" (Yacht Club guests had expedited/butler-escorted boarding), so we were on the ship fairly quickly. Credit cards/payment methods were registered after you boarded at self-serve kiosks, which I thought was a little strange, but it was ok since we were one of the first to board, as lines were minimal. The ship: 2 words: GORGEOUS and CLEAN! The Swarovski crystal staircase was a sight to behold, piano music & very appealing décor. Glamorous & elegant. Around every corner was a crew member cleaning glass, wiping handrails or windows, or polishing the floor. Public areas were a little confusing to locate at first, took us a day or 2 to figure out where things were. Caffe Italia is the "coffee bar" on deck 7; absolutely quaint place to grab an espresso or cappuccino (with or without Bailey's!). Many bars throughout the ship. always a convenient area to grab a drink. Important note: on port days, MSC bars are open (Carnival closes their bars on port days); this was really a big deal for me that I could go to any bar & get what I wanted when I wanted, even at port. Candy shop was great, as was the Logo Shop & Pool Shop. The theatre was massive & beautiful. Pool areas were very nice (albeit crowded on sea days). Love the indoor pool w/retractable roof. Plenty of hot tubs, very spacious. I also loved Piazza Del Doge (gelato/coffee area) with nearby shops & there was even a cigar lounge; a very classy touch in my opinion, well ventilated & contained smoker's area. Outdoor pool areas were crowded but the staff didn't miss a beat with swabbing the decks to keep areas dry & safe. Gelato was also available on the pool deck; wait staff always asking passengers if they could fetch drinks for them, which I truly appreciated. On sea days, the shops would set up tables to sell things like tote bags, summer apparel, jewelry, etc. People may perceive this as a desperate attempt to sell things, but I consider this more of a convenience factor to make things more accessible to those who preferred to stay in the sun vs. going indoors. Our cabin: we got the best deal & had a 2-room suite at the front of the ship (only 6 of these suites exist outside Yacht Club). Separate living room & bedroom, awesome space, huge walk-in closet & plenty of storage! We also had a bathtub vs. standup shower; loved it! Only drawback was the balcony, as it was partially wrap-around but the wind was so strong it was difficult to sit outside & truly enjoy. Didn't matter to us because we had the best views anyway! For 7 nights, we wanted more room. The bed, in my opinion, was quite plush; I slept like a baby every night. Our cabin steward was Bonbong & he was a God-send to us. One important tip we share w/other cruisers: not only do we prepay the gratuities, but when you first meet your cabin steward, slip him a $20 bill. Believe me, you'll be glad you did. Cash is king & since most ships are registered in Panama, the crew is paid in Panama wages, which is close to nothing. The crew rely on their tips, so cash is truly appreciated. After leaving St. Maarten & before getting to Puerto Rico, my daughter got very nauseous during the night & despite the horrible mess in our suite, Bonbong never hesitated to help us with anything we needed (stripped linens, extra cleaning, sent out laundry for us, etc). Knowing he cared so much for my daughter's well-being meant so much to me. My 2-room corner suite was my oasis at sea! Who would ever book a basic balcony with so much room? Dining: Ok, here's where things got a little unpredictable, hence my 4 out of 5 rating. The cuisine on board was very different from what Americans are accustomed to. Did I enjoy everything I ate? No, of course not. Some dishes in the dining room fell short of expectation. Others exceeded expectation. Unlike what other reviews stated "food was nasty", etc., that's simply not true at all. Believe it or not, the buffet was well stocked and always had a variety. Fresh fruit, salad, carving stations, many options. For those who complained about "nasty food", those are the ones who are never happy with anything & who should just stop cruising altogether. Their ignorance & picky preferences just baffles me. I met a lady at the toaster area one morning who went borderline ballistic, ranting about the "horrible service" because she walked around for "30 minutes looking for prune juice" (can you say "yeah right"?). First of all, if looking for prune juice is your biggest complaint, then you REALLY have a problem. Secondly, who on earth drinks prune juice anyway? (makes you wonder what other problems she had)! In all honesty, the biggest dining disappointment to me was Eataly Steakhouse. I was gobsmacked that even though my Aurea package included dinner for 2 at any specialty restaurant on board, little did I know that Eataly would be the poorest quality of all. Steaks in Eataly were overcooked, no flavor, very disappointing. However, the filet I had in the Black Crab dining room was PERFECT! Crazy! Ok, so Eataly missed the mark but it wasn't so horrible that I was going to let it ruin my vacation. On the other hand, the pizza at La Cantina di Bacco was REALLY good; definitely worth the extra $. Room service menu was very limited, so save yourself the disappointment & go to the buffet if in doubt; there's something for everyone. Yes, many hot dogs & burgers are served, but this is MSC's effort to cater to what they think Americans like. You can't blame them for trying, right? But seriously, there are plenty of things to choose from to eat; previous reviewers really didn't give MSC a fair shake; the food was "hit or miss", but it wasn't as bad as other reviewers claim. Service: This is where I completely disagree with other reviewers of this ship. Based on my experience, the service on board was 100% professional, 100% courteous, and 100% spot on. Yes, there was the occasional language barrier or thick accents that were difficult to understand, but every single crew member who walked past me acknowledged me with a smile and a "hello" of some sort. I am going to be blatantly direct here, and not to be stereotypical, but the biggest source of the "rudeness" I found on board were the European passengers. Pushing into elevators before others could get off, pushing in front of others at buffet lines, despicable, self serving, shameful behavior. Nevertheless, the crew really did maintain & keep up with the masses, I don't care what anyone else alleges here. Bartenders were wonderful, even the staff in the buffet areas were wiping tables, clearing plates & even offering beverages after we sat down. I'm sorry, but it doesn't get any better than that. Those who complained about horrible service, I seriously don't believe they've worked a day in their life in the service industry. Perhaps they should give it a go & see if they can do any better. Bottom line: the staff works VERY hard and they work VERY long hours (over 14 hrs/day) to give passengers a great cruise experience. Be courteous and be a decent human being: maybe staff will be more inclined to serve you. If you act certifiable, no one wants to deal with you, period. Some people just need to have a long meeting w/themselves & consider that maybe being rude & ungrateful is the real problem, not the staff. Entertainment/Activities: To start, the shows (and opera) were wonderful. The only cruise line that offers an authentic Italian opera; very nice & a good way to absorb different customs & culture. The tribute to Michael Jackson was truly awesome; dancers were unbelievable. Aside from theatre shows, I can file this under the "they're trying" category. Some areas lacked structure (i.e., Kids club); my daughter was frequently bored but she enjoyed the pools, waterslide, 4D cinema & bowling alley in the Sports Pub. The lack of kids' club activities didn't ruin her vacation, but I do think that a more structured kids' program would be "delighter" here. They offered bingo, karaoke, trivia & other activities, daily program publication has other interesting things listed (cornhole, fruit carving, etc.); again, hit or miss, but surely folks can find plenty of ways to relax & enjoy their on board experience. Ports (Nassau/St Maarten/San Juan PR): Stayed on board in Nassau, had a massage & pedicure in the spa, WONDERFUL! St. Maarten: went to Maho Beach & watched airplanes land; phenomenal experience! Quick cab ride from port was about $30. San Juan was nice, lots to do, great shopping. We decided not to book an official excursion only because we like the flexibility of not being on a schedule. Disembarkation: Very smooth, met in theatre at 7:30 am, off the ship by 8:15 am (had luggage picked up the night before). Grabbed taxi to Miami airport ($27 flat rate plus tip). No issues whatsoever. In summary, my overall experience on MSC really did exceed my expectations in many ways & I left the ship shaking my head baffled by so many negative reviews of this ship? I spoke with many other passengers who agreed that the crew was wonderful & their overall experience was "different but very nice". Yes, we also came across the complainers (aka the prune juice lady, or the fat guy who complained about small portions, OMG, really? You can always get more food, good grief!), but I firmly believe that there are just some people out there who will never be happy with anything. To the complainers, get a grip & stop magnifying your issues as if your crazy experiences pushed you to the verge of collapse. It's your chintzy, picky ways that self-inflict the displeasure you feel. Again, if you keep an open mind, you will enjoy yourself on MSC Divina. Most importantly, my husband enjoyed his birthday vacation & for me, makes it all worth it. Based on my experience, I would definitely consider booking with MSC again. Read Less
Sail Date June 2016
I had a lovely cruise! I've cruised many times on several lines, I found MSC to be as expected with 4,000 plus guest to cater to. Starting with embarkation, the lines albeit a little long, (remember 4000 guest) moved fairly ... Read More
I had a lovely cruise! I've cruised many times on several lines, I found MSC to be as expected with 4,000 plus guest to cater to. Starting with embarkation, the lines albeit a little long, (remember 4000 guest) moved fairly quickly, the embarkation area was spacious, well lit, air conditioned and ventilated, I've waited in far worse. The service was courteous, information given freely, and within 40 minutes of dropping our luggage at the pier we were on our way to take our embarkation photos. The Divina is a beautiful ship, very Italian decor, the ship was so large it took me longer than usual to find everything I needed, that just meant a wonderful adventure everyday. The balcony cabin we chose was very comfortable, full sized sofa, almost a King bed,(they call it a double) and the bath area was larger than most, I was very pleased. My only drawback was I booked the floor under the pool deck, occasionally you could hear running overhead, but most evenings it ended just after midnight. I found our cabin steward to be personable, always greeting us as we arrived or left our cabin. Helpful whenever we asked for any items or had questions. Our dining experience was very nice, I like a seated dinner at same table and I enjoyed our table staff. They were very attentive, after the 3rd night were thoughtful enough to remember our likes and dislikes, even greeted us in the buffet several times during lunches. The food is more on a European scale, not always hot, but fairly tasty (I'm a gourmand) so I give a pass when cooking for so many people, based on my palette I would ask if a dish was up to the standard I would be happy with and the waiter would give good recommendations. The pastries were amazing, breakfast croissants, both in the dining rooms and on room service tray were wonderful, the tiramisu was heavenly, even at the buffet late nights the pastries were fresh not left over from overstock. The buffet is where most guest had the worse time, traffic there was disastrous, until I remembered hearing half of the passengers were European I realized they are used to walking on a different side than Americans, once I figured that out it was fine "share the road" saying excuse me in several different languages helped as well. Manners work wonders in a crowded room. If you weren't sure what to eat in the buffet that wasn't a problem, the range was extensive. Burgers, pizza (the pizza was authentic Italian, hand thrown crust) it was great, German, Indian, vegetarian to name a few, and children's fare in their own area! The choices were extensive, I believe walking around the entire buffet was half mile, once you found everything and went back you walked off what you'd already eaten. I loved the many beverage stations, many different flavors of juice, several hot coffee urns, many varieties of tea, and my favorite, warm milk, this has to be a European thing. With all the people eating there ice was occasionally out, generally there were staff to either get more ice immediately or let you know it was re-filled. I even had a waiter in the buffet bring a glass of ice to my table. Eventually I was ready for a more civilized experience and took lunch in the dinning room, it was still bustling but not chaotic. The shows were nice, not quite broadway caliber, but the theater is beautiful, acoustics are very nice, stage is visible from almost every seat, besides the stage shows there were movies on the pool deck outside, all varieties of music in different lounges, a very nice sports bar. Even quiet places for a nice coffee or glass of wine. There was something for everyone. We took two excursions in port, first in Philipsburg, then San Juan, I found the tour companies lacking, they both indicated we were there during the off season and they seemed unprepared. I find that interesting, I've cruised from April(yes, April is in-season) through to December. I've been cruising for some 20 years and have been to many Eastern and Southern islands, several of them 4 or more times, I was amazed at how commercial the tours have become, very little information about the islands, more about the shopping. I think on future cruises I'll save on the ship excursion and hire outside the ship. Guest services was crowded most times, even with two open desk, but they were always very patient, answering questions from 7-10 different nationalities and in their native tongue, seems most staff spoke at least 3 languages. I heard lots of guest complaining about the europeans, I found the ship to be a good representation of the different countries on earth, a very nice reminder. It also gave me a chance to exercise my rusty language skills. Disembarkation wasn't as smooth as embarkation, but not bad either. Have breakfast while waiting to go, or plan for early disembarkation (self assist). I'm looking forward to booking my next cruise with MSC either on the Divina or on the new ship launching 2017. Read Less
Sail Date June 2016
It is fair to say I boarded MSC Divina with rather specific expectations having spent some years of my life sailing all over the world aboard cruise ships both as a passenger and as a crewmember/Ship’s Physician. Overall it proved to ... Read More
It is fair to say I boarded MSC Divina with rather specific expectations having spent some years of my life sailing all over the world aboard cruise ships both as a passenger and as a crewmember/Ship’s Physician. Overall it proved to be a very pleasant voyage aboard the MSC Divina. She is a near new, stunningly beautiful vessel with real Italian style and flair throughout. A true international atmosphere amongst both passengers and crew that I have not previously experienced on a Caribbean voyage coming out of Florida with the “usual” cruise lines serving that market. We stayed in the “Yacht Club”, a restricted access area limited to about 150 guests on the two uppermost forward decks. Not overwhelmingly large but very nice, well-furnished suite with balcony. Much enjoyed Yacht Club perks included 24-hour butler service, expedited embarkation/disembarkation, private lounge, dining room, swimming pool and sundeck. Onboard entertainment had elements of both very good and very bad. Evening shows in the main theater amongst the best I have ever seen at sea. Very well produced and choreographed, super costumes and set design. Contrast this with very disappointing entertainment in the Piano Bar with not a piano player but an acoustic guitar player and the ”Jazz Club” with no jazz. Food servers were quite good. While food was plentiful the quality (even in “Yacht Club” private dining room) was mediocre at best. Buffet in main passenger area had a bit of a zoo atmosphere to it. Contrasting a generally very pleasant onboard experience my interactions with MSC’s Fort Lauderdale reservation center were just the opposite and at times very annoying. Website quite difficult to navigate, lengthy phone hold times to finally speak with agents that produced often conflicting, at times inaccurate information. Reservations with MSC are a real pain. Read Less
Sail Date June 2016
First time MSC-cruiser. American. Travelled with 24 of my family members, June 11-18, 2016. Ocho Rios, Cayman/Georgetown, Cozumel, Nassau. Have travelled on +/- 6 other cruises, on other lines. Quick review: Embarkation and ... Read More
First time MSC-cruiser. American. Travelled with 24 of my family members, June 11-18, 2016. Ocho Rios, Cayman/Georgetown, Cozumel, Nassau. Have travelled on +/- 6 other cruises, on other lines. Quick review: Embarkation and Debarkation: Great, quick, very smooth. Amazingly smooth. Overall food was good—not as much variety as other cruise lines. (I’m guessing many of the Americans that have travelled on MSC don’t care for the smaller portion sizes). Service at dinner and at the bars was ALWAYS very good. Not many servers around the pool areas. If you tipped (unlike me), you’d probably see pool servers a bit more often. But bar-wait times were not unreasonable. Service in the bars, in the evening was always great. Entertainment—in the theater--was good as well; but again, not much variety. Same entertainment team each night and VERY talented. Other cruise lines seem to have different types of talent…comedians, hypnotists, etc. None of that here. Also, a bit odd that there were no servers taking drink orders in the theater…but you could always bring your drink in. Bars all had musicians and they—also—were good; just not much “alternative” entertainment options. Buffet: Many have commented that it is crowded. It was, but not as bad as these reviews make it seem. We always found a seat and went at busy times. (Head to the back of the boat…always seats back there). Buffet also had a HUGE selection. Much more than evidenced in these reviews. The Black Crab dining room was always open for breakfast and lunch as well. Many family members would go there to eat those meals…less crowded…obviously quick seating. Casino: Again, have read prior reviews that the casino seemed “small.” Yes, it was crowded in the evening…but it is a nice size casino. Pool: Yes, lounge chairs filled up quickly when we were at sea…especially on the main pool deck. Elevators: Great! Never experienced waits. Worst part of the cruise, is that many of the travelers—both European and American—seemed very pushy and rude at times. THAT was probably the biggest surprise for our family. You’re on vacation folks…calm down! Ship was very pretty, rooms were nice-sized. Stayed in cabin 13046, right off an elevator bank. Couldn’t feel the movement of the ocean and certainly didn’t have any noise problems. All-inclusive drink package worked out well for both adults and kids in our group. Would I travel on MSC again? YES! Read Less
Sail Date June 2016
Don't believe all the bad reviews! MSC DIvina 6/11 to 6/18. First time MSC'ers having sailed NCL, RCCL, Princess, and Carnival. These guys are off to a great start. Was everything perfect, no but pretty darn good! All ... Read More
Don't believe all the bad reviews! MSC DIvina 6/11 to 6/18. First time MSC'ers having sailed NCL, RCCL, Princess, and Carnival. These guys are off to a great start. Was everything perfect, no but pretty darn good! All I can say to the negative reviews is...your crazy! Food better than expected. In fact on 2nd formal night the scallops, and lobster tail( large! and yes I had multiple) dinner was the BEST I've ever had on a ship, period! Let that sink in you naysayers - as a family that has eaten at least 75 dinners on multiple lines this was the single BEST! Sure some of the food is "strange" and unusual but overall very good. Oh and yes the pizza is really that good. Never once had the hotdogs or hamburgers so many reviewer complain about as seemingly the only food available. That is just plain BS. Shows good, service while dining was great and most bars very good. Few bartenders were slow. Most employees very nice and always said hi, how are you, etc. Never a rude employee. A few passengers were loud jerks but maybe 6 out of what 3500? I'd say about 2/3 non -Americans. They dress well and are in better shape but can be bit loud and more direct but overall they were just fine. Embarkation and dis were fastest ever for us. The pools were adequate (something NCL needs to step up fast as their pool situation frankly sucks). I status matched and have never been treated better, normally gift in cabin every day or party. Champagne, chocolates, fruit or private gathering with free drinks and apps, or free pics (we got 6 total). I was struck overall at how hard they truly truly seem to appreciate you business. The slide needs work, very slow and smallest kids get stuck. The reception desk is a disaster at times and they have to "send massage" to proper department and they (pre-historically) deliver a written message card to cabin door and you then call down to get the response. This has to change. Also I never once saw anyone eating in Italia so that needs to go. We ate in Eatly and it was good. Overall for the money I will state that no one else even comes close. We are now narrowed down to just two cruise lines for our future business from 5. NCL and MSC win. RCCL you are nuts with your pricing and ever increasing monster ships (which unfortunately seems to affect all other lines future ships); Carnival - well I dread Walmart and you remind me of them; Princess - just not enough to do on your ships. Read Less
Sail Date June 2016
Repeat cruising family on the MSC Divina. We previously sailed Divina March 2015. I enjoyed the familiarity of the cruise, we had different ports of call this time. It was a VERY enjoyable cruise experience. Cruise line has also added some ... Read More
Repeat cruising family on the MSC Divina. We previously sailed Divina March 2015. I enjoyed the familiarity of the cruise, we had different ports of call this time. It was a VERY enjoyable cruise experience. Cruise line has also added some activities/features I enjoy! About me: Regular cruiser, at least once a year, usually RCL, but also Norweigan and Celebrity (along with MSC twice now). I travel with my wife and twins (age 12) and occasionally other family members as well. (This cruise wife and kids only). MDC Divina: A GORGEOUS ship, kept very clean and well maintained. About 400 passengers, less than half Americans, which is just fine with me. I enjoy traveling with a diverse crowd. The layout of the ship is well thought-out. Absolutely wonderful engineering, not a single "rocking" or "waving" experience the entire week. The anchor is very loud when put up/down. Passengers: As I said before, a very diverse clientele, 1500 Americans, 600 Brazilians, many Europeans and Asians aboard. A very courteous crowd for the most part, plenty of children, but not predominantly families. Itinerary: Western Carribean * Ocho Rios, Jamaica: Took my kids to Dunn's River Falls, climbed the falls, perhaps a bit dangerous but very worthwhile and beautiful * Cayman Islands: Stingray City trip, ran out of time, would have liked to snorkel or go to 7-Mile Beach (next time!) * Cozumel: Went to Carlos and Charlie's Beach, comfortable chairs, good foods and drinks, but very small sand area, water sports/waverunners dirtied up the water * Nassau, Bahamas: Cabbage Beach trip with banana boat ride and snorkeling...fun but snorkeling was not the greatest SERVICE: Out of this world service! * ROOM- My cabin steward was Rama- he was SO helpful and friendly, met our every need and kept our room immaculate. *Black Crab Dining Room: Again,EXCELLENT service: Our waiter Rio and busboy James were so attentive and accommodating. Every request was met to our satisfaction and more! DINING/FOOD: Tremendous! The portions are a bit smaller in the Black Crab Dining Room, but no problems ordering extra items. Loved all the menus except for one night, but really, no complaints. Two formal nights, the other nights casual (but not TOO casual). I enjoy dressing up for dinner. Buffet: Really outstanding- ate buffet breaklfasts and lunches almost every day, I don't know how the chehs kept the food just the right temp, never under-cooked or over-cooked...the pizza and pasta were incredible, but so were salads, burgers, etc. THEMES: If you like taking part in theme nights on board: White Night (white clothing) Italy's Colors Night Flowers/Floral night (+ 2 Formal Nights) Activities: Happy to say there were many more activities for me this time around: I really love trivia, and they had had trivia twice a day, and music trivia at night. Jamie was a great trivia host, as were the others. I made some trivia-friends on board, great hanging with Chris and Blair... this was great as last year there was VERY little trivia! We won a couple of bottles of sparkling wine, too! (Thanks, Chris and Blair)Also earned some MSC swag, which is given out the last night of the cruise. Would have liked a little more karaoke, especially family style. POOLS/HOT TUBS: The pools are inviting and cool, salt water. The problem is all the people reserving chairs by putting towels/books on the chairs, and not using them or using them much later! This seems to happen on most of the cruise ships I've been on, not just MSC, but it really irritates me. Wish rules about not reserving chairs could be enforced. Hot tubs- were sometimes TOO HOT! Most of the time they were fine, though. SHOWS: Wonderful entertainers. The shows were pretty much exactly the same as last year...didn't go to a couple of them because of this. Still love the Michael Jackson tribute show the last night. My wife and kids enjoyed the Treasure Island show (I think that's what it was called). PLEASE CHANGE/UPDATE THE SHOWS SO US REPEAT CRUISERS CAN ENJOY! (You can leave the Michael Jackson show, though!) There are also musicians/bands/singers at most of the bars on deck 7, very talented and professional. Cabin: I had a balcony cabin on the 10th floor. It was always kept clean. Loved the balcony views. Main bed was comfy, kids slept on a pull-out sofa bed, which was ok, too. Pillows were lumpy, but at least they weren't real thick...I like a thin pillow, neck doesn't agree with thick, stuffed pillows. A lady was complaining the last day of the cruise that her cabin was so small, they would not sail again...I'm not sure what she's talking about...the cabin I had was pretty much the same as the other lines' cabins I've sailed with. Some big mirrors in room also add to the illusion of size! TV was a little small and placed a little too far from the bed for my taste, program selection was good, though. BARS: Wonderful bar service/staff- I bought the 18 drink package for about $90- my wife and I split them up during the cruise...black and white bar was great, also liked the sports bar and the compass bar. Did not attend late night disco- but enjoyed dancing in the evening. KIDS CLUB: Our children did not use the kids club this time around. They didn't love it last time, but there did seem to be more activities this year than last. GYM: Nice, clean gym, a bit small, but immaculate. Gym manager wasn't happy with my 12-year-old daughter working out with my wife. I understand there are rules (although we couldn't find an age rules sign), but perhaps a little more civility/compassion on the part of the gymnasium manager with the news my daughter would have to leave. OVERVIEW: Really cannot figure out why there aren't many more glowing reviews...we really enjoyed so much of our experience. Also a great "bang for your buck" great deals for families with children. A truly beautiful ship with lots of places for great photos (especially the lovely crystal staircase). Really....delicious food, outstanding service, great looking ship at a fair price. What's not to like? (I can't wait to read what other cruisers wrote now!) Maybe the Euro-vibe isn't for everyone, but my kids, my wife, and I all loved our week aboard the Divina. Read Less
Sail Date June 2016
If I could base my rating on the Yacht Club only, it would of been a 5. One of the first days at sea, members of cruise critic met with a representative of the ship. They asked that we send Cruise Critic 3 good things we like about the ... Read More
If I could base my rating on the Yacht Club only, it would of been a 5. One of the first days at sea, members of cruise critic met with a representative of the ship. They asked that we send Cruise Critic 3 good things we like about the ship and 1 area we thought they needed to make improvements. Frankly, it is easier the other way around. One positive factor was the Yacht Club Experience. Every day I patted myself on the back for choosing Yacht Cub versus regular passage. So for the one good thing about the ship, besides just the fact that it is a beautiful and very clean ship, is that sailing the Yacht Club is a very positive experience. Now for the 3 areas that definitely need improvements. 1. Common area for adults only. There was over 700 children on this cruise. You could not find a lounge chair, place in a pool, quiet area or a place to sit in the buffet area, Not all people travel with children and most people want a place outdoors on a Caribbean cruise that they can enjoy the sea with a little piece and quiet. 2. Be prompt with events and entertainment. Many daily activities, like Trivia, Taboo, etc. were late starting and several times where no one at all showed up to conduct the event. This also happened with the entertainment in the lounges. For the Captains Welcome Aboard party, the band for the Black and White Lounge was a total no show for the event. Many other evenings, they and other bands in the lounges were late starting by a half hour or more. If you publish it in the daily planner make sure it happens and happens on time. 3. They must know how many people are traveling and eating in the buffets. Constantly there nothing but empty serving trays in the buffet and lines of people waiting for food items to be replenished. We traveled on this ship two years in July of 2014. They did a much better job then. We could see a definite decline in service, promptness, attitude of staff, and the overall general presentation. They are certainly going back to the "Poesia" way of doing things. Such a shame after they had made so many great strides to attract the American market. Read Less
Sail Date June 2016
I just arrived from the MSC Divina today, June 25th, 2016. I have been on 10 cruises (Royal and Carnival). This is the first time on MSC. There are reasons to like this cruise. One of my favorite was that there was no smoking allowed ... Read More
I just arrived from the MSC Divina today, June 25th, 2016. I have been on 10 cruises (Royal and Carnival). This is the first time on MSC. There are reasons to like this cruise. One of my favorite was that there was no smoking allowed in the Casino. That is a huge plus. Other ships have smoking in the casino. In these ships, they purposely hold the trivia or have bands perform in the casino to get you to gamble. Not the MSC. Another thing that I liked was that the ships is beautiful. It is by far the prettiest ship I've been on. It was also very clean. It is true that not all the staff is very friendly. However, there was one staff member that stood out. He came to clear the table and then began talking to my son and even performed a magic trick for him. Another thing I liked was the shows. I saw two shows, Treasure Island and Starwalker (a Michael Jackson tribute) and they were both awesome. One thing that I disliked is the cups of water. They were too small and I had to keep refreshing my glass at the buffet. Also, at dinner, the waiter did not come by enough to fill my glass. Compared to Carnival, this ship has a slower pace. It is not a party ship and that is fine by me. I find that Carnival is too loud and too full of younger kids and teens. The pools are usually too full and not enjoyable. In the MSC, the crowd tended to be older and not as loud. The atmosphere was more relaxed as well. Overall, I enjoyed it. It was not perfect but neither is Carnival or Royal by any means. Read Less
Sail Date June 2016
I went on this cruise because it was with a group. The group portion was fantastic and will def do it again! The Divina is a beautiful ship and has many different style lounges & music. Some of the music groups were live as others ... Read More
I went on this cruise because it was with a group. The group portion was fantastic and will def do it again! The Divina is a beautiful ship and has many different style lounges & music. Some of the music groups were live as others played with a dvd and programmer. Problem with this is that it takes away the 'live-ness' of the room Prefer full live people. The Production Shows in the Theatre were fantastic! Always the best shows!! The Divina is a spotless ship! There is nothing ever out of order in the public areas. They keep this ship in excellent condition. Officers & Crew very friendly and always speak directly to you. Our stateroom was spotless and our attendant was friendly and did a grat job. The large buffet is your typical ship buffet. Has all the things you would want but hands down.... had the best pizza on any ship!!!! Over 660 pizzas per day! The food is fresh and they have daily specials. Crew was there to make sure tables and areas were kept clean. Had no problems there. FYI - I now like going to the dining room for lunch. It's quiet and air conditioned and it's nice having a server to handle it all. Dining Room on the Divina for dinner is a hit or miss. This has been a major issue for aa long time. The service is horrible which causes the food to be a problem. Things that are suppose to be hot come out cold and things that are suppose to be cold come our arm. I honestly believe (as many) that there are way too many tables and chairs! 2 top and ow 4 tops, 4 tops are now 6 tops, 6 tops are now 8 and the 10 tops are for 12. Waiters can't give the best because of this so it effects everything else. With that being said, once we got Matri D Gelu the head waiter Christian, the remaining 5 days were excellent and the food along with the service were fine. I guess you should ask when you get in the dining room for faster service. Yacht Club: AWESOME AND THERE IS NOTHING THAT CAN TOP THIS! From the private curbside service to the private lounge, private pool and deck, private lunch buffet, private dining in The Muse, INCREDIBLE AND IMPECCABLE SERVICE! Overall, I really like the Divina, the Officers and its Crew! Read Less
Sail Date June 2016
We choose the cruise based on itinerary and the special for the rooms with balconies. There was a group of 10 family members that went. We were able to have our balconies opened so we could visit from balcony to balcony. Our steward ... Read More
We choose the cruise based on itinerary and the special for the rooms with balconies. There was a group of 10 family members that went. We were able to have our balconies opened so we could visit from balcony to balcony. Our steward Dixon was great and very accommodating. I had to visit the Medical Office with a family member and found it rude that the doctor and nurse did not speak English in front of us until it was time to give direction and medication. The food was not the best but our wait staff in dining room was nice. We found that you can have a sit down breakfast and lunch in Black Crab restaurant that was much better than the buffet which was not great. There are a lot of children on board and they are allowed in all pool areas so that gets crowded. Excursions were good and MSC has it very well planned out when leaving the ship and returning from them. Crew were all polite and I wish I could say that about other travelers. Americans are definitely outnumbered on this cruise which would not be a problem except that there were very rude travelers on this cruise. It got very frustrating when you are waiting in line for excursions or food or even in the restaurants and people would just push ahead of you. Room was nice and very organized. You cannot use cash and must charge everything to your ship card whether a credit card or cash is attached. Shows were very good and games and contests were set up every evening. Read Less
Sail Date June 2016
Annual MSC Cargo meeting. All areas where the meetings were held have been prepared very well. Restaurants were good, buffet restaurant excellent, with a good choice of meals and good taste. Pizza was really good (and a bit heavy). ... Read More
Annual MSC Cargo meeting. All areas where the meetings were held have been prepared very well. Restaurants were good, buffet restaurant excellent, with a good choice of meals and good taste. Pizza was really good (and a bit heavy). Room service very good, room service personnel excellent. Crew members and bar personnel very friendly, except the bar near the pool: baristas very slow and overwhelmed. SPA not as expected: I did a 55 minutes massage and it was done superficially and less than 55 minutes. I really liked the fitness area, the gym is fantastic and well equipped. I really disliked the swimming pools: too small and too crowded for a ship of 4,000 passengers. Prices for room bar are too high. Entertainment was poor for a cruise ship: I expected more involvement. This was my 2nd cruise. the 1st one was on MSC Musica in Mediterranean Sea which I appreciate the most. Read Less
Sail Date July 2016
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in ... Read More
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in order to help my friends and other guests get a good overview without being bias. First thing I want to say is that I am so thankful I didn't let the negative reviews stop me from taking a chance on this ship. The ship is beautifully decorated Italian style. I would cruise on this ship again. Now I have broken up my review in different sections and I will began with the bad. The bad: The buffet area is somewhat confusing. Even though they have a map that shows you where the different kinds of food is located. I found that by the time you visited the different stations to get a full plate and found a seat your food would be cold. (My sister advised me that Itlatians eat in sections not a full plate at a time, which might explain the set up) However, I found a solution after the first day get the cold food first and then go back for the hot food and hope to find a seat. Solution to this have someone hold a table and take turns getting the food. Okay you have to make it work and remember when in "Rome do as the Romans". Staff: Staff is business friendly but effective. We had no problems getting what we needed. They don't crack jokes, try to entertain you or become your best friend, which is understandable, when you have 4000 cruisers to service. Someone is going to be left out and you will find yourself seriously behind in your work. Something I learned during my 15 years of customer service. Food: The food was good some dishes better than others. The food is diverse and served in small portions. I was able to try new dishes and found some of them to be very good. They didn't offer a large variety compared to other ships, but the food was sufficient. (Probably cut down on the wasting of food). They had hamburgers, hotdogs, french fries and pizza always available all very good! Now I didn't like the tuna and chicken salad sandwiches so much they had the lettuce mixed in with meat. The sub sandwiches meat was sliced very thinly which I solved by adding more meat from the cold cut section. The food is not overly seasoned and in some cases no season at all. I didn't have a problem with this either. Desserts were good and limited certain times of the day. Dining room: Service was good and professional not super friendly like other cruises. The food was good(some dishes very good) and limited to about 5 choices including vegetarian choice. NO! dancing or singing but also sufficient. Seating was nice and spacious compared to some other ships. It didn't feel overcrowded like in the buffet area during main mealtimes. Cabin: I loved the layout and decor. First cruise that had a tub in the bathroom. The room is probably the same size as other ships but felt bigger due to the layout. Room steward: business friendly and they don't clean the cabin as much as other cruise lines. But again sufficient for us(once a day is all we need). Oh! let me mention no language barriers for us. Everyone spoke enough English and we had no problems understanding. We did go to one show that was in Italian and we still enjoyed the singing! Decor: Very beautiful ship and well decorated with expensive furnishings. My favorite thing: The different lounge areas where you can enjoy music, drinks, snacks, conversation etc! Jazz bar, piano bar, guitar bar, wine tasting bar, social bar etc. etc. Entertainment: I agree with the other guests the Michael Jackson tribute was very good and the Lucy band was amazing. Karaoke was a little slow, but I guess that was due to the participants. Kids program: I think this would be a great cruise for kids under 10 the older kids seemed bored most of the time. They have a bowling alley, interactive arcade, kids program which seemed to be effective(the younger kids seemed to be having fun whenever I saw them in the kids club) Embarkation and debarkation: The easiest of all the cruises I have been on. We arrived at 2 pm and was in our cabin by 3. Getting off we got off the elevator and walked straight to customs and exited the ship! Overall! I enjoyed the cruise and would go again. I had to be open minded and embrace something different, after all it was a European cruise line so I adapted to change. Final thoughts! We got a wonderful upgrade to a balcony cabin 8232 which was close to everything elevator, one floor up from emergency meeting station, dining room and straight up to the buffet on deck 14. Never experienced so much convenience when everyone complains the ship is somewhat confusing. Another note I didn't get lost a single time!!! Special note: If you are very needy and need to be entertained by someone else to have a good time then you probably want enjoy this ship! Read Less
Sail Date July 2016
Hubby and I booked Divina as first-timers, and we almost didn't. What a MISTAKE it would have been to miss out on this. First, it is important to read the literature and know your options. The buffet around the pool serves a lot of ... Read More
Hubby and I booked Divina as first-timers, and we almost didn't. What a MISTAKE it would have been to miss out on this. First, it is important to read the literature and know your options. The buffet around the pool serves a lot of pool/grill food on disembarkation day and day two, so if you want primo selection, don't eat there. We ate in the Galaxy Restaurant, the Black Crab, the Eataly Steakhouse and the Sports Bar. In all cases, I was thoroughly satisfied. We reserved the buffet for our last early morning breakfast (6 a.m. on disembarkation day). It wasn't crowded, and the selection was decent. Excursion opportunities abound. We didn't take any because we were thoroughly engaged in activities on the ship, but if you pay ahead you can load your vacation with all kinds of pre-planned trips in your port cities. The Aurea Spa is fabulous. We scheduled a couples' massage and didn't have to suffer long lines or wait times to enjoy an excellent Balinese session (30 minutes) for only $49 each on disembarkation day. It is important to read the daily schedule for daily sales on various amenities. And the gelato... gelato is everywhere. I didn't bother looking in the buffet area for ice cream since there is a gelato bar near the pool on deck 14. It is heavenly. I understand that cruisers who have taken 20 or more cruises will find many faults with this ship: it is smaller, newer and new to the USA. Also, this is not the ship for you if you don't like foreign people; there are 37 nationalities onboard and most print literature is in five or more languages. But, if you are a person of the world who enjoys talking with people from many cultures and engaging in multilingual, cross-ethnic conversation with other cruisers, this is the ship for you. Finally, it will be very hard to beat the price. ;) Right now there is a 7-day going for $429, double occupancy. Read Less
Sail Date July 2016
this was a surprise gift from my son. we have cruised two other times with different ships and out of different ports., trying to see which we like better. embarkation was almost smooth, they did not tell us we had to check oversized ... Read More
this was a surprise gift from my son. we have cruised two other times with different ships and out of different ports., trying to see which we like better. embarkation was almost smooth, they did not tell us we had to check oversized luggage, last two cruises I did check my large luggage so I didn't have to deal with it, but I choose to take an extra large suitcase that rolled and put my smaller ones inside it( I have to have a cooler for my insulin and a cpap machine for sleep and of course my camera) we got through one really long line, went through it only to be stopped at the escalators by a guard who said I could not take it and we had to leave the building and go check it in. then wait again. finally got upstairs and the rest was smooth. disembarkation was awesome especially compared to last cruise where we started at 7 a.m. and it took over 4 hrs to get out. we choose to carry our own luggage off, was told to be there at 7a.m. and it took prob 20 min to get off the ship, get through customs and be outside. the cabin was the size I expected and very comfortable. the dining and bar staff were very friendly and eager to help. I did not like that I had to purchase the drink package because my son purchased it. if you don't drink alcohol 185 is a lot of money to pay , although it does include soda, coffee, juice and shakes. the food in the restaurant was really good, although the food in the buffet left something to be desired. it was adequate and not horrible but it being a Mexican cruise I would expect their to be Mexican food. my son booked his scuba excursion through a service not on the ship because this ship did not offer the scuba diving excursion. **word of caution** do not do this. he loved the scuba but everything seemed really shady. he took a cab to a construction site, where he had to take another taxi with the guy behind him to this other remote place, was given basic instructions on what to do (luckily he had already done this on a different cruise and was already aware of what to do) he did have a really good time and got back in time to do some other stuff in mexico. absolutely loved the bartender and waitress in the divina bar on the ship, they were so friendly and made you feel so comfortable. not a whole lot to do on board, as far as activities. the shows were excellent. all the pools were packed with kids, not an adult only pool, just a members only pool, which stayed empty the whole cruise. it did have a mini bowling alley. although they did leave a flyer in your room saying what was going on, if you didn't carry it in your pocket and have a watch you missed most of it because they never came on the intercom to remind you. I would def travel with msc again. not perfect but worth the money Read Less
Sail Date July 2016
We drove to Miami and parked in Premier Parking Garage which is half the price of the port. Embarkation was extremely smooth and fast. We(me, husband and 2 late teens) packed essentials in a backpack planning to be without a room for a ... Read More
We drove to Miami and parked in Premier Parking Garage which is half the price of the port. Embarkation was extremely smooth and fast. We(me, husband and 2 late teens) packed essentials in a backpack planning to be without a room for a while but were told our cabin was ready(3:30 pm). Most of our luggage made it there in about 1 1/2 hours. One not until 6:30. I zip tied them all and none were opened. Dining was Ok. We were near the noisy dish room. Would be nice if they could keep the door closed. Meals were hit and miss. Pasta always seemed over cooked and pasty. Had to ask for butter for lobster. It was not real butter. Still some temperature and lack of seasoning issues. Soups were all very good and appropriate temperature. I think the water down the ranch dressing. Fish was always cooked nicely. I think the Osso Buco was my favorite. The buffet can be a mad house at times. And don't think you are holding a table by putting down your personal items. Some rude French woman pretending to not speak English will just move them and sit her happy ass and her kids down and not move. Plenty of variety including a carving station and deserts are top notch. If you can't take the madness, the Black Crab is an included option. We went for breakfast one morning. Many same items, some different. Eggs Benedict and hash browns were very good. Service very good all around. My favorite bar was the La Luna Martini bar. Best drinks and the staff all seemed to be enjoying themselves. Everything prepared and served with care. Pool bars can be very busy and sloppy including witnessing a guest ask for more ice in her drink and the bartender setting the ice scoop on the rim of her used glass as he filled it. Hopefully a momentary laps in thinking, not a lack of training. I did a drink package so I could get wine or cocktails. My husband did a bottle beer package and the kids loved the package with shakes and smoothies. Some confusion from bar to bar on what they could get with the tickets. Yes, you get packets of tickets. It's not attached to your cruise card. There is constant entertainment for all ages. The evening shows were a lot of singing but the variety acts were all very good. The Michael Jackson show was top notch. Wish it was longer. All the male dancers were amazing. The movies on the pool deck are a lot of fun. Deck chairs can be a challenge if you want just the right spot. We did not experience any poor service. Everyone was courteous and eager to please. Guests are another story. What happened to the concept of letting people off the elevator before you barge on? Or waiting in line? Or personal space? Or an ass to your bikini bottom(all ages)? I guess these concepts are only practiced in the States. It was only about 30% American. I just came to the conclusion "well all get there eventually. Bruised and battered, but we'll but there." We only booked on excursion through MSC to the Mayan Ruins. It was far from the port and did not want to get left if something happened. Very enjoyable. Jesus, our guide, has a masters in history and the memory of an elephant. He made the trip exciting and kept us moving. The store he recommended at the end to shop was okay but wish I would have kept my eyes open walking to the bus in the morning for a place to go in the afternoon. Very limited time so you can'r really wander. They give you a water on the bus but take one for the ferry ride and the walk if it's hot. Ocho Rios we went to Blue Hole which is now called Island Gully Falls. Nassau just walked to the beach(take snorkel) and ate Greek(don't bother). Our favorite by far was Sting ray City and Grand Cayman. Separate reviews on TripAdvisor. Take a lanyard and have them hole punch your card. If your a soda drinker, take your own. Use the suitcase space to bring back souvenirs. Take towel clips to hold the beach towel. It can get windy. Came in handy to clip wet suits on the balcony chairs to dry. Things will fly off! The website sucks. Make a list of questions and call to get them answered. Pack your patients and have fun! Read Less
Sail Date July 2016
We had a great time! We go on a cruise at least once a year. We were worried about this cruise because I read all the negative reviews, but as it turns out it's the most fun we've had on a cruise in a long time. We were ... Read More
We had a great time! We go on a cruise at least once a year. We were worried about this cruise because I read all the negative reviews, but as it turns out it's the most fun we've had on a cruise in a long time. We were upgraded to a cabin with a balcony, and it was very nice with lots of space. The ship is beautiful! It has 3 pools and about 10 jacuzzis. The food in the buffet restaurant is very good, They have many food options; sandwiches, burgers. salads, pizza. fish, chicken, etc. There are juices and coffee that are included and available 24/7. We eat at the Black Crab for dinner every night, and we had Soleh as our waiter who was amazing! One of the nights we had lobster, and another night New York strip steak. Some of the entrees were more flavorful than others, but overall it was a good dining experience. The entertainment team is great, especially Tyrone Watkins. We played a lot of the games, and even won a bottle of champagne. Most of all, we had a great time and did a lot of bonding. The shows are spectacular! They hire extremely talented people. The bars all have live music. One of our favorite bands was Marina and the B Cats. The staff was always smiling and very friendly to us.The ports we visited were Bahamas, Puerto Rico and St. Maarten. My favorite was St. Maarten. My daughters loved Puerto Rico which is also very quaint. Old San Juan is very nice. Embarkation went smoothly, but disembarkation took a long time. However, this was out of MSC's control. It seemed as if the Port of Miami was understaffed that day. I would go on this cruise again, and I am so glad I ignored the reviews and took a chance. I do have to say the Europeans that we met were extremely friendly, and not rude as some of the reviews say. I hope this helps! Read Less
Sail Date July 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.7
Rates 5.0 3.7

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