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252 MSC Cruises MSC Divina Cruise Reviews

30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never ... Read More
30 of us cruise yearly. We chose the Divina expecting a quality, classy ship. Big mistake. The ship is huge but very understaffed. The waitstaff, cabin Stewart, etc.were great but overworked. Food quality was sorely lacking. We have never seen a thinner slice of "prime rib". You could almost see thru it! Lobster and shrimp were extra pay not included with dinners. We chose the 1st sitting for dinner and it proved to be a very hurried affair. The waiters do their best but there are not enough of them. Lobster, shrimp are not included but can be purchased. On our other cruises these are standard, nightly menu items. The entertainment was average, at best, with a lot of acrobatics. Even a Carnival ship has more to offer guests. If you have never cruised you would like the Divina but if you are regular cruisers experiencing other cruise lines you would be disappointed by this experience. We all agreed never sail with MSC again. Sorry. Read Less
Sail Date October 2016
My wife and I have cruised over 15 times on a variety of lines. ..RCCL..Celebrity..Oceania.. Holding dual citizenship with Italy we wanted to try an "Italian Line" turned out to be a Big mistake! We got the cruise via a ... Read More
My wife and I have cruised over 15 times on a variety of lines. ..RCCL..Celebrity..Oceania.. Holding dual citizenship with Italy we wanted to try an "Italian Line" turned out to be a Big mistake! We got the cruise via a charity auction.(paying over book value for the cruise).We decided we would make it a celebration of my 70th birthday.I called MSC directly to book our "BALCONY stateroom to insure we got a good cabin as we like to sit on the balcony during the cruise.. The MSC representative suggested we book a cabin on the 9th deck and recommended stateroom 9069. We agreed and booked the cabin she had suggested. After going through a rather prolonged registration at the port we went aboard ship and directly to our cabin.To our utter dismay our "BALCONY cabin had a 100% obstructed view. It was blocked by a metal plate and for all intent and our purpose we HAD NO usable Balcony. Clearly we we NOT told about this when we booked the cabin via MSC. We immediately went to reception to complain and were told it was impossible to change our cabin as the ship was completely booked. I even tried to pay for an upgrade but received the often to be repeated "it's impossible." So we had to settle for a unusable balcony the entire .cruise They sent us a bottle of inexpensive wine to make up for the balcony "issue".. hardly satisfactory.. Next up the buffet..UGH the crowds were unbearable and remained so for the entire cruise, Why they placed counter top seating in the middle of the walkways in the buffet area is a mystery. This only added to the traffic jams at breakfast and lunch.The food was not great ..no omelet or waffle stations (except a small omelet station by the pool SOME days if you could find it .. It was clear they were understaffed and the staff that was there while friendly were not properly trained. Most could not give simple directions to other parts of the ship. The staff in the shops also did not know the merchandize . I attempted to buy a shirt for my son and asked if the numbers on the collar we collar size and/or sleeve length.. the sales person indicated she didn't know. When I asked her to find out she just said try it on..I told her it was a gift..she shrugged her shoulders and walked away.UGH ! We had second sitting in Villa Rosa. (you needed lewis and clark to find it) it was rather pedestrian in design and the food was very bland..and small portions, poor variety For an Italian ship we were hoping for great food..not so much . We were also surprised to see extra charges for certain items which are included on all the other lines we have been on. The entertainment was so- so ..the best was the Michael Jackson show.the theater great design but the entertainment didn't live up to the theater design One of the most unbelievable disruptive experiences was when ever we were in port the ship conducted safety drills..closing off with yellow tape entire portions of the ship..closing the elevators..We were trapped in an elevator upon returning from a short walk on shore . We had missed the announcement that the elevators were going to be shut down and did not hear the next one until we were actually in the elevator. Needless to say were were trapped in the elevator ..finally the doors opened after us ringing the bell repeatedly. We then had to walk up ten decks.. good thing we are healthy. We were later told that they were preparing for a coast guard inspection in Puerto Rico .Couldn't they have prepared in Miami PRIOR to all the passengers arriving. In addition to closing off the ship and elevators the incessant loud speaker.bellowing "this is exercise..this is exercise" was unbelievable . .. We had also booked reservations at the two speciality restaurants. When we tried to make a specific time and day the attendant at the restaurant tried to talk us out of the small restaurant (five tables ) and to ONLY go to EATALY . When ever we passed the small restaurant we never saw anyone there. and when we discovered that if we went to EATALY Unlike other specialty restaurants on other lines in addition to the reservation charges the food was a la cart. SO we tried to cancel our reservations. and get a credit. once again we were told at reception "it was impossible" The staff member told us "impossible" as she claimed we booked via our travel agent ,,which we did not.. we booked them directly with MSC when I book the obstructed balcony room. At this point I had quite enough with "it's impossible" We were finally approached by the head of the Hotel Division who said he understood our frustration with everything and he would SEE what he could do. FINALLY someone who did not say "it's impossible'' We did get the credit for the dinning reservations we requested but only after a prolonged argument over what was POSSIBLE. The lounge chair situation however WAS IMPOSSIBLE..most chairs had the ubiquitous orange towels on them by 7:00am getting a lounge chair was indeed impossible.I also do not know why in god's name there were NO lounge chairs in the solarium ..NOT one just tables and chairs hence contributing to the log jam at the main pool. it was also disconcerting to see kids in the hot tubs almost 100 % of the time.. There was no adult area..UGH On thursday by accident we found the "private deck" area where if you paid $10 a person we could "reserve" a deck chair ..We splurged to pay for a deck chair for two days..the ONLY two day we could actually get a lounge chair. in port we were always docked along side other lines(in Nassau we were next to the new RCCL ship the Horizon and Disney ship) we were tempted to repel over and stow away.do not take this cruise it was terrible Read Less
Sail Date November 2016
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a ... Read More
This cruise was selected by Jazzfest at Sea. I'll start with the good stuff: • Our room with the balcony was very nice, clean and well taken care of by the steward. • Overall staff is very friendly and helpful, with a good attitude. • The venue for the Jazzfest at Sea (the Black and White Lounge) was excellent for the purpose. • There was adequate staffing at the reception desks and tour desk, so wait times there weren’t bothersome except at absolute peak times. Even then, there were representatives circulating near the lines to help speed up minor requests - kudos for this. • Wait staff in the Villa Rossa dining room were hard working and friendly. • Cost is reasonably good value, especially for a balcony stateroom. We loved our balcony and it allowed us to comfortably get away from the commotion on the rest of the ship. The bad stuff: Overall, if this were my first cruise it would be my last. CROWDING – I’ve never been on a ship this big. It just has too many people for the available public areas. • People are always “in your face”. • There’s lots of shoving. People were very aggressive and rude. Most of the American’s we talked to said they were very unhappy with the way they were treated by other passengers, blaming it on European culture. I don't think that's fair, as I've traveled many times in Europe without feeling that way. Maybe it’s just the number of people crammed into a small space. But it’s certainly a perception we heard from many. • Elevators are insufficient, especially the glass elevators by the lobby, which seem to be smaller than the others. My wife was elbowed out of one elevator and people rush them without waiting in line. • Crowding in the buffet is awful. Again, people don’t wait in line but just push up to whatever location they want, including pushing other passengers out of the way (pigs at the feeding trough!). I normally like cruise ship buffets but after our first experience we avoided it except when getting salad for lunch, and then we avoided peak times. • Tables in the buffet are close together, making it hard to get to them. People are constantly pushing you out of the way to sit down and circulation is difficult. Even so there weren’t enough tables at peak times. (Chairs are also close in the formal dining rooms, making it hard to get to your seat and hard on staff; but since a lot of people don't use their assigned seats there the circulation problem isn't as bad.). • There is so much demand for loungers by the pool they are unavailable except when most passengers are off the ship during port calls. Anyway, music by the water park is so loud, we didn’t want to sit there (except during port calls when there is no poolside entertainment). The alternative is the loungers near the pool at the stern, but there people are smoking. BOARDING: A TRUE HORROR SHOW!!! • Boarding was a three hour wait, all of it on our feet. • Much of that time was outside in the Miami heat. • There were no crew or service people outside to provide explanation of the delay or help. There was no water and limited shade outside. (there was a steward offering water in a nearly-hidden location in the terminal by the elevators, after completing the registration process. Why wasn’t this guy, and others, outside helping people in the heat?) • Jazzfest had said we could start through the registration and boarding process before noon. However, MSC didn’t actually open the doors until much later (2pm?). • Once we were inside the departure terminal there was a sign saying that the wait was due to US Immigration and Customs Enforcement delaying previous deboarding. This was a permanent sign – if this was a one-time event why is there a permanent sign at the entrance? • We heard four different stories about why the delay (ICE delays, police action, illegal drugs found on the boat, etc.) Showing that the staff involved were really ignorant of what was going on. • Afterwards MSC made no mention of the boarding problems, nor any apology. There was no compensation for the long wait. (Overall, I get the impression that the hard-working front line service staff are a lot more concerned with passenger comfort than management). • Why couldn’t MSC provide places to sit and call us by number, rather than force everyone to stand in line for hours? We ended up with swollen, painful feet that affected the rest of the trip. DEBARKING • Again, there were unexpected delays. Our group didn't leave the assembly area in the Pantheon theater until 40 minutes after the announced time (which was itself much later than we'd expected). The announcement given when we were released was that our luggage was now available for pickup, so I assume the delay is due to luggage handling. • As a result, we barely made our flight. We’d been told by the group that booked our cruise and air tickets that, with a 7am arrival and 12:30 pm flight, there’d be plenty of time to get from the Miami cruise terminal to Fort Lauderdale airport. • MSC, aware of our flight time, didn’t prioritize our debarking. • The night before debarking, MSC distributed papers saying we should expect long delays due to U.S. ICE. We noted there was an extremely long line for non-US nationals to get through ICE. We (US citizens) were able to get through Immigration in just a few minutes after retrieving our baggage; actually much faster than most immigration/customs entries I’ve done in the U.S. So our delay wasn't due to Immigration. • There were insufficient buses to get to the Fort Lauderdale airport, and the bus that left just as we came out of the building was a small one, not a full size coach. The staff said it would be a 20 minute wait for the next bus and didn’t know what time it would actually leave. They didn’t want to admit that we would probably miss our flight, but wouldn’t commit we would make it. • So we had to take Uber and barely made our flight. Leaving us with two worthless prepaid vouchers for this bus trip. Port calls • As far as we could tell, there were no briefings or descriptions of the ports, history and culture, sights to see, etc. Nor was there anyone we could identify as having this knowledge and being available to the passengers for consultation. A very big contrast to our experience on other cruises. • While the tour desk had some knowledge of the tours themselves, they didn’t know much about the ports, (historic and cultural sites, good or unusual places to eat, local specialty foods, etc.) • As an example of this, we had wanted to see the historic synagogue in Willemstad, but didn’t find out until we tried to enter that it was closed on Sunday and the only way to have seen it was to book the tour with the Ship. Had we known we would have booked that tour. Entertainment: • Don’t go expecting to enjoy music. Volumes in all venues was turned up so loud it is just incomprehensible screeching. • Many of the music venues seem to be located on travel paths, meaning there are a lot of people walking through, talking and raising the overall volume. • The only lower volume music was in the lobby by the reception desks; again a busy area where there’s too much traffic to enjoy the music. • Pantheon theater productions were also way too loud. The volume and distortion turned opera singing into screaming (any good opera singer doesn’t need amplification to be heard). (Makes me wonder if MSC employees make comp claims for hearing loss). • After the first few Pantheon shows we concluded they were pretty much the same with different costumes. Apart from a bit of opera, there was no variety in the type of shows (magic, local cultural performances, etc.) as we have seen on other cruises. • “Edge lights” (LED strips) on the steps in the Pantheon: These are so bright as to be blinding. Instead of making the steps safer, they make you avoid looking at the steps so it is easier to trip. Food: • Food was generally well prepared, though sometimes meat was overcooked. • Service in the formal dining rooms was good; this staff really works hard. • Fruit was readily available in the buffet. Salads were generally good. • Food was not overly salty. • But food selections were also not diverse, they were sort of standard, uninspired "institutional" cruise ship fare. For example, there were no (or only one) Asian selections in the buffet. I don't recall any Asian or Latin American selections on the menu in the dining rooms. Other cruises I've been on featured dishes from the areas we were visiting. • Flavorings were generally bland and lacked zest. • The breakfast buffet had the same offerings (eggs, pork, bread) at five or six stations. We found an area at one end of the very long buffet that offered fruit and another at the opposite end with some variety of cheeses. Again we found no Asian food (except for some Congee which had limited toppings). • There was insufficient staff to help – on other cruises we’ve been on, staff have helped carry trays, find seating, and get drinks and coffee for guests. Guests, including those with handicaps, seem to be totally on their own in the buffet. • We didn't make it to the buffet at midnight, but at 11pm the late buffet is just pizza and leftovers from the day. • Other cruises we’ve been on have had special events on the deck by the pool involving specialty foods from the area we were cruising in, such as Asian, South American. There appeared to be none of this on Divina. • There are a lot of specialty extra-cost restaurants on the Divina. We didn’t try them. Constant Selling • Most cruises are trying to sell merchandise, but it is really obtrusive on the Divina. • Public areas and aisleways were often narrowed with sales displays. Surprising because I’d think this is a safety violation. But it adds to the sense of being crowded. • The shopping “advisor” was primarily a shill for Diamonds International. He didn’t know much about the ports except where the high-end jewelry stores are. We saw him at the DI store in Willemstad, obviously being hosted by the staff there. We asked him about some things we wanted to buy while in port and he had no idea whether or where the items could be purchased. He showed no real expertise as to best prices, local crafts and art, etc. Finally, we didn’t see ship’s officers circulating nor eating at the buffet or in the dining room or boarding/debarking area. This is much different from other cruises we’ve been on where officers, up to the Captain, are often in evidence. While a lot of the problems involve the design and passenger load of this ship, perhaps some problems would be identified and corrected through “management by walking around”. Read Less
Sail Date December 2016
The itinerary was of great interest since I hadn't been to four of the ports before. The status match program and price for single travelers also lured me to try this line. The ship is beautiful and the staff was great but the food ... Read More
The itinerary was of great interest since I hadn't been to four of the ports before. The status match program and price for single travelers also lured me to try this line. The ship is beautiful and the staff was great but the food was not good nor was the dining room service. Lunch at the black crab was like a clown car ride, mass confusion. Dinner in the Villa Rosa arrived over cooked and cold. The diver scallops spedino was one scallop,just bigger than a bay scallop,on a skewer with one shrimp and two pieces of over cooked chewy whitefish and some peppers. HORRIBLE! Since this line attracts many European guests be prepared for aggressive and rude behavior from other passengers. They will be adding another mega ship at the end of next year, but I wouldn't expect much in the way of cuisine. And why do we agree to pay more for specialty restaurants? Food should be good everyday in all venues. My inside cabin was nice and roomy and the attendant was great. And if you love opera, you'll appreciate the numbers thrown in during the variety shows. How it got into a show featuring the music of Queen is a mystery. Embarkation was a nightmare due to customs clearing the terminal of previous passengers. Something to do with DEA and contraband. Beyond the the ships control. Activities and excursions were standard. Many excursions left late and should have been in English but the one I took in Curaçao wound up being half Spanish which was difficult for the guide. Spa was relaxing but missing some basic amenities. Won't return anytime soon ☹️️ Read Less
Sail Date December 2016
We were on the same ship last summer and again last December. NO unsweetened iced tea for the first few days! Though for a diabetic as they only had pre-sweetened with sugar and lemon. Too many excuses when asked why.Lobster tails not ... Read More
We were on the same ship last summer and again last December. NO unsweetened iced tea for the first few days! Though for a diabetic as they only had pre-sweetened with sugar and lemon. Too many excuses when asked why.Lobster tails not were not served except for paying a hearty supplement. Shrimp size cut in half and the amount served also in half. Spoke to the dining head and she said write the company as they had educed the food budget and thus quality. It is not all about food but it is a primary benefit of cruising. Pasta a separate course on the summer menu was removed a a separate course on the winter cruise AND THIS IS AN ITALIAN CRUISE LINE!! Also there is ZERO enforcement of the 30 minute rule of leaving towels on recliners on the decks. Also Zero enforcement of "formal" nights with passengers in polo shirts no coats and ties. They did enforce long pants but not on the first cruise. The ship is beautiful but it is not enough. The value of the whole cruise just declined. Read Less
Sail Date December 2016
We chose this cruise because of the great price for a balcony for 7 nights to the eastern Caribbean. The Italian ship is exceptionally beautiful, but thats about as good as it gets. The ships configuration makes it difficult to move ... Read More
We chose this cruise because of the great price for a balcony for 7 nights to the eastern Caribbean. The Italian ship is exceptionally beautiful, but thats about as good as it gets. The ships configuration makes it difficult to move around with so many people. The ships menu could use some improvements with bigger portions and a larger variety. The main dining rooms are the noisiest I've ever been, with the exception of the Disney Wonder which is naturally full of kids Also noticed that the dining room staff was overwhelmed with the amount of tables. Hard to move around. The buffet restaurant was more appealing with better food. I would guess that the better food would be found in the extra charge restaurants. The pizza was outstanding. The Pantheon theater was phenomenal with great performances. Embarkation took a while to get on the ship, I guess because it was sailing fool with all the great promotions. Debarkation was much more smoother. Would I go again, no, there are much better ships on this itinerary from the U.S. Read Less
Sail Date December 2016
we wanted to try a new cruise line the shows were good but the signage was terrible to find restrooms. the food line at the buffett was a complete fiasco people cutting in front of you elbows in your face??? all they needed to do was put ... Read More
we wanted to try a new cruise line the shows were good but the signage was terrible to find restrooms. the food line at the buffett was a complete fiasco people cutting in front of you elbows in your face??? all they needed to do was put a sign the line starts here like the other cruise lines do?? this ship cant accomadate the number of passengers it holds? they jam people into one area for the buffett instead of opening up the other serving areas? the embarcation and disembarcation was a complete mess there was no organization? the live music was very poor absolutely no dance music just exercise music and boring dinner music? after this experience we would not cruise again with msc. most of all the areas of the ship was jammed with people that you couldnt get through and once again nobody around to organize anything? Read Less
Sail Date December 2016
we boarded ship on the 16 of december first of all there was NO SMOKING in the casino most people who gamble smoke and the machines did not pay off you did not even win to keep playing big casino always empty the food was a ... Read More
we boarded ship on the 16 of december first of all there was NO SMOKING in the casino most people who gamble smoke and the machines did not pay off you did not even win to keep playing big casino always empty the food was a lot of pasta never any beef, the dinning room the food was small portions and even on formal nights people were going to buffet to eat in buffet you would ask where drinks were the staff would tell you it was down there never offered to get it for you i was with 2 80 year old people and they had to walk around looking for drinks if you smoke like i do you had to go to the 14 th floor where it was windy and not covered so if it was raining you could not smoke there was a smoke room on the 6 th near casino it was always full i have done about 60 cruises and this was the worst one i have ever been on food service when we got off ship on the 23 rd (we parked our car in section c as the one close to the ship was closed ) we tried to get transport to go get our car and none of the buses would take us they were too busy getting people who were getting on the cruise after 1 and a half hours i asked a police man if he could help us as i am 67 and the 2 people with me were in there 80s the buses did not want to take people to get there cars they were coming with full buses and leaving empty but the policeman got the bus driver who just let passengers off to take us to our car i had asked the driver and he said he did not go there but he did it for the policeman this was Miami port we normally parked our car at a parking place and get a shuttle to the ship at the port it was $160 parking fee for the 7 days you would think they had a better transport to the ship after charging that amount i will NEVER go on that line again food bad service bad Read Less
Sail Date December 2016
We decided for a X-mas cruise so we didn't have many other options. MSC Divina seemed to offer a fair price. The ship is beautiful but it is jammed with too many passengers and provides poor services. The staff is mostly ... Read More
We decided for a X-mas cruise so we didn't have many other options. MSC Divina seemed to offer a fair price. The ship is beautiful but it is jammed with too many passengers and provides poor services. The staff is mostly over-worked and (with few exceptions) usually not friendly. Be prepared for long waiting in the reception, in the buffet, for a free table, for elevators, for sunbeds,.... The customers are not valued and often even clearly disrespected on this ship. MSC do not feel responsible for the quality of services they (or their business partners) provide to the customers. Definitely do not book their excursions! You will pay considerable money for totally amateur services. If something will go wrong with your tour (and it will with their approach!) do not expect to get a fair compensation. In summary: If the budget is not your highest priority you should avoid them. Read Less
Sail Date December 2016
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. ... Read More
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. This is most noticeable in the theater and some lounges. The cabin was well maintained and plenty large enough for the two of us. We never saw our cabin steward when we first arrived and he never introduced himself until the next day. He was prompt in making up the room when we put out the sign. Dining was a disaster. This was my four trip on Divina and a number of things have changed. It was hard to get drinks before, during or after the dinner. The service was slow and the waiter missed or was late in bringing many items during to the table during the meal. He was very rushed, never introduced himself or his assistant waiter, food was lukewarm and not cooked as ordered. We finish our meals in 2 hours or more on most nights. What was an included shrimp cocktail at dinner is now $6.95 if you want one and there is no longer lobster served on the second formal night. The entertainment on the ship was okay. Service was as noted above for dining and cabin. Guest Services was attentive to needs but inconsistent....some guests were dismissed without answers to their questions. I never got off of the ship because I got sick and needed to go to Medical. They were excellent and took care of the problem with IV and medicine. We did not travel with children. I would go on Divina again, but my husband, who doesn't care that much for cruising, would not choose Divina again. The cruise line is working very hard to make this a premier ship and I am sure they will get there. It takes time to get the American way down pat. Read Less
Sail Date January 2017
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small ... Read More
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small places. There would be a piano bar singer with 1000 people trying to see them. Seldom could you get a pool chair. Everyone wanting the same pool. The nightly entertainment was fantastic. We were disappointed in the food. It was ok, not fantastic as we were lead to believe Yet one excursion did not deliver as advertised. It was the speed boat lobster lunch and day at the beach costing $115 each. We spent 3 hours waiting or being transported on a catamaran; after lunch we got 20 minutes on the beach. When we went to the excursion desk only to finally after 3 visits, to get offer a 20% discount. -- a slam in the face! The other excursion a snorkeling -- the water was cold and murky. At the end, we had to wait 45 minutes for someone on the Divina to let us on the ship. The shops and goods were very expensive. The pool shop were everything was $10 was the busiest place on the ship. Got a terrible hair cut from a new stylist that had been on the ship one month. Hair salon refunded my money. Read Less
Sail Date January 2017
The price was cheap but now I know why; 1) several times the water appeared brown from our tap water and our toilet. Called guest services and both times and they failed to get back to me until I wrote a letter to the Captain. Even the ... Read More
The price was cheap but now I know why; 1) several times the water appeared brown from our tap water and our toilet. Called guest services and both times and they failed to get back to me until I wrote a letter to the Captain. Even the Captain escaped talking with me and had the Guest Relations Manager follow up with me. I just wanted to know if the water was harmful to my health. 2) ordered room service at a charge of $3.50 and it never showed up. Don't bother. Amy other cruise line doesn't charge. Good luck in getting someone to answer... 3) our room wasn't touched by a Stewart until the second day after we complained. 4) the grate under the bathroom door was fill of dust. I think it was the return air vent. It hadn't been cleaned for years. 5) guest services personnel should find a new job. They are bitter and lack the skills to be there. 6) multiple mistakes in the dining room with food. Presentation wasn't very good. Forget the fish... it's dried out. One good point is that the staff was very friendly. 7) forget water while eating. You have to ask every time. 8) you better like pastries at breakfast. They ask you ten times more that serving you coffee. 9) stay away from the buffet. If you do go, wear a helmet. The crowd is unbelievable and you'd swear people haven't eaten in a year. I blame MSC because they close down half on the cafeteria and force everyone into the same area. 10) the show is good but the keep showing the same singers and dancers with a little different routine. They should have some variety. We didn't go to many shows because we had seen them 2 years earlier. 11) we went on a English MSC shore excursion. Save your money. The tour has 3 languages so it was uncomfortable listening and waiting for English. Then the guide used broken English at best. Very painful experience. To cap it off, it started at 10:30 and ended at 3:30. No provisions were made for lunch. Not even to purchase. As you know, you can't bring food from the ship. Then, to add insult to injury, there was a MSC person on the bus and they didn't do anything but take pictures. 12) the ship was nice and had decent shopping. 13) they are not up to date with credit cards like other lines. You need to take of this when you board. Read Less
Sail Date January 2017
Itinerary fabulous, ship fantastic. Food very poor, service on decks and bars very poor. This is our second cruise on an Italian run ship. and it seems that charge excessive prices and charge for everything compared to other cruises we ... Read More
Itinerary fabulous, ship fantastic. Food very poor, service on decks and bars very poor. This is our second cruise on an Italian run ship. and it seems that charge excessive prices and charge for everything compared to other cruises we have been on. Wine $39 dollars a bottle. Water $4.50 . Trying to get served on the sunbathing decks was a joke, the staff looked at you and walked away. This comments above were mentioned by many other guests. We had a 8th floor balcony cabin, cabin itself lovely what the brochure forgot to mention that there is an over hang and that you could get no sun on it until it was just about to set. The cabins below us were in no better situation. I understand the necessity of broadcasts in many languages, the only problem is you stop listening and you miss your own language broadcast. Would I go on MSC or Coata again (Italian run ship) that is a big NO WAY. Read Less
Sail Date January 2017
First of all, the Divina is a beautiful ship with an amazing "family-like" crew. However, it was just not what we were expecting or used to. For the price though (buy one, get one passenger free sale) we were able to find ways ... Read More
First of all, the Divina is a beautiful ship with an amazing "family-like" crew. However, it was just not what we were expecting or used to. For the price though (buy one, get one passenger free sale) we were able to find ways to make this cruise an enjoyable one for us and our 15 year wedding anniversary. Only 10% of this ship spoke English, which was something we were not expecting. This made it very difficult to make conversation with others and sometimes made it uncomfortable while sitting in public places or walking around the ship. I would have understood this if we signed up for a cruise that set sail from another country, but just were not expecting this setting out of Miami. I wish I would have done more research! Embarkation - Smooth and quick! Cabin - We had an aft cabin on deck 12 (as we always book) and was very spacious and roomy. I was a bit disappointed in the color of the room (trivial I know, but I was excited to get the red room, but instead got gold carpet with a brown couch). The room was very clean and the bathroom was roomy with tons of storage. The room itself lacked a bit of shelf storage and we needed to hang up much of our clothing on hangars. Also, our balcony was smaller than I anticipated. We brought 2 hammocks to hang up on the balcony, but were only able to fit one. The bed, however was a different story. We come on cruises to wind down from our hectic work lives and we LOVE our naps... we COULD NOT WAIT to get out of this bed due to how uncomfortable it was. Our cabin steward Jason was awesome and kept our room super clean. There was a super convenient secret stairway that no one knew about that took us quickly straight to the buffet and pool deck. Ship and Outdoor Public Areas - There just were not enough outdoor public areas. The only places to hang out under the sun or stars was around the main pool or the adults only pool, which allowed smoking all on one side which carried over to the other side. We are used to finding different places to read, nap, play dominos/cards or just have a glass of wine in different places, but the pool are was the only place to do that. Just a side note... yes you do have to wake up by 7am to claim your lounge chair. We knew this from cruising before, but there were MANY upset people about this. Dining - First off... we are different than many cruisers in the fact that we DO NOT eat in the main dining room every night. We rely on different options for variety based on how we feel day-to-day. Out of everything on this cruise, the food was the BIGGEST disappointment. We did visit the dining room twice and both times, we were not pleased due to the under seasoned and dry food. The buffet was a complete joke. Every night, only a quarter of the buffet was being utilized. There were minimal options and lacked variety. Even on Italian night, there was NO pasta in the buffet??? The two optional dining rooms were over priced and also lacking a menu. Many nights we just felt as if we just had to eat to not be hungry. For breakfast, it was the same foods repeated throughout the buffet and we were definitely tired of the options. The room service menu also lacked variety so we never ordered. Definitely not what we were used to cruising on other ships like NCL, Royal and Holland. Beverage Package - Worth it considering bottled water, specialty coffees, and smoothies were also included! However... be WARNED - we were bamboozled into buying the full drink package because they were "out" of the voucher package. Two days later we found an entire family who purchased the voucher package we wanted the day after we were talked into buying the unlimited drink package. Entertainment - Nightly shows were random, but good. All the other entertainment around the cruise ship during the day was just mediocre, although the cruise ship entertainment staff was always the life of the party when they were out. We never even saw the cruise director except for at nightly shows and on the morning TV show. Service - AWESOME! Ports - Been There, Done That Highlight of trip... ATV excursion in St. Maarten from "Splash in the Sun" 5+ stars (independent excursion) The ship never left a port on time. Not that this matters, but I have never been on a cruise ship that waited 30min to an hour for late passengers. Disembarkation - Ran 30 minutes late. Unless this was an unusual day, don't expect to get off the ship at your assigned time. We did end up complaining one day after there was NO food in buffet at 9:30 for breakfast and we were tired of no choices. The lady at the reception desk told us that they stop serving hot breakfast at 9:30 - which was a complete lie. Apparently the US board of health was doing a full ship inspection that happens twice a year unexpected that makes the entire ship stop cooking?????? That just seemed very strange to us. The manager of food service did call me to personally talk about what we did and did not like in hopes t help cater to more Americans. We were also sent a free bottle of champagne and a chocolate model of the ship. A nice gesture and a realization that this was just not the ship for us. As we looked at the new MSC Seaside, it does look like something that may seem like what we are more used to. Eventually we possibly may sail on MSC again, but there are other ships we would like to try first. Because the three things we look forward to the most on a cruise (food, outdoor areas and napping) were lacking on this ship, we had to give this specific ship a poor rating for our taste. If you are used to other ships like NCL and Royal, you will be disappointed. Read Less
Sail Date February 2017
This our third cruise with MSC and our last. The other two cruises with MSC provided exceptional meals and entertainment and that is why we booked with them a third time. To my utter disappointment, it became apparent as soon as we ... Read More
This our third cruise with MSC and our last. The other two cruises with MSC provided exceptional meals and entertainment and that is why we booked with them a third time. To my utter disappointment, it became apparent as soon as we boarded that things had changed. Upon entering on the ship we were not provided with Voyager Club cards which we had applied for online and had been issued. We were told to go the service desk to straighten the matter out. After standing in line for 45 minutes, I was told that they could not find me on their computer and to go another floor and inquire at the Voyager Club Desk. Upon arriving there, there were two people in the booth working and a line of four other people ahead of me. After waiting another 45 minutes, I finally was able to speak with one of the women at the desk. She found my Voyager Club card information. I asked to be issued the cards, and was told they were unable to do so, that I would have to go back to the Service Desk for card issuance. I told them I had just left there and they were unable to do same. Realizing this was a hopeless situation, I gave up on the Voyager Club. Upon returning to our cabin, (7:00PM) my wife informed me that her suitcase has never arrived. Since we boarded the ship at 10:00am I thought that was strange. Finally, I located it downstairs in holding as it had been searched and held because it had a tea warmer inside of it. I then went through the case with a cruise line official, and no tea warmer was found. the suitcase was released to me. Finally, we made it for dinner at the late seating, and things continued downhill from there. The food at best, was what I would expect from a local diner. Proportions were exceedingly small and somewhat bland. Mashed potatoes, stuffing and vegetables were the size of a golf ball. I originally thought it was a joke, but to my dismay, it was not. You could get seconds, but by the time they arrived, others at the table were eating dessert. It did not improve over the entire cruise. However, there was one bright spot in all of this, our waitress was great and always smiling. The help on the ship was terrific, especially those taking care of our cabin. Every time you walked out of your cabin, new towels etc. were replenished and the room was kept spotless. Now, another major problem for English speaking travelers...the cruise was at least 80 percent foreign...German, French, Italian and Asian, which made it difficult to communicate at best. Additionally a number of the foreign travelers were somewhat rude and had no trouble cutting lines and pushing their way in. While in port in San Juan, US health inspectors arrived on board and for whatever reasons, lunch was shut down for over an hour. Its the first cruise I was happy to get off of...MSC has seen the last of me. Read Less
Sail Date February 2017
My wife and I have been on many cruises in the past with a variety of different cruise lines. We came across MSC while searching for our next adventure and thought we would enjoy the European cuisine and thought we would give it a try ... Read More
My wife and I have been on many cruises in the past with a variety of different cruise lines. We came across MSC while searching for our next adventure and thought we would enjoy the European cuisine and thought we would give it a try after talking with one of their cruise associates who was very informative and kind. Upon boarding we were told they could not find our pre paid drink package, which are booklets of coupons that you must carry and give whenever getting a drink if you choose not to pay for the high priced all inclusive packages. After waiting an hour for this to be worked out we went to our cabin, a balcony room on the aft of the ship, the curtains were torn in one area and hanging with no hooks and the carpet looked dirty, we decided to overlook, but it just kept getting worse. We had two outside stairwell that we thought would be great to get some exercise when going up the 4and 5 floors to the Buffet and adult only pool, but everyday we found that one or both were under repair or being varnished as were other area of the boat. We were seated at dinner with other English speaking cruisers and were treated rudely by waitress, and 4 out of 7 night one of us had to send our meal back due to the bad taste, not to mention if you wanted shrimp cocktail or lobster or steak it was an added charge ranging from $7to $29 dollars more? Our safe did not work and after asking attendant to please have it repaired, was fixed last night of cruise, our socks were black from carpet, wife was treated rudely by bartender who was for asking for less ice in drink, booze were obviously watered down, except in bar at Casino. Only one draft beer was offered, Heineken. Food at Buffet was mediocre, and at breakfast if you want an omelet you need to go to pool area and wait in one line to get. And hand sanitizers in ship were either broken or empty. and good luck getting a lounge chair on the ship if you didn't get there before 10:00 am unless you wanted to pay extra in one area of the ship where you were charged by the half or full day. The day before the last my wife prepaid for a massage with a friend she made on the ship, that night when reviewing our bill we noticed she was charged double, and hour in line and we were told there was nothing they could do till morning, we needed to get up at 5:30 am to stand in line another hour, and finally this was taken care of after being told again there was nothing they could do because spa was closed. My gosh this is just part of the list.. We never complain and have never experienced anything like this on a cruise ship. We had already pre booked another cruise for next year, but cancelled after leaving this cruise. One Good thing, The entertainment we found to be very good, and the people we were seated with at dinner and several others we met on ship we became friends with, but all of them felt as we did, they would never return! Read Less
Sail Date February 2017
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining ... Read More
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining facilities that were supposed to be open were often closed. The vegan dining staff, waiters, buffet manager were rude overall. The vegan buffet was horrible and limited to a few entrees and fruit. Nearly all of the vegan food was seasoned with excessive "mint"or just plain bland. There are many delicious vegan dishes but unfortunately MSC staff does not know how to cook Vegan meals properly. Limited hours to access the vegan buffet. If you came back late from a cruise. Your choice of food was french fries or tomato plastered pizza crust. The meeting points to get to our excursions were very unorganized. We wasted a lot of time waiting around. This cut back substantially on the time we got to enjoy our excursions. The excursions were nice but were not associated with MSC. The vegan and holistic lectures were great. Our room attendants Hussain and Oliver were great. I will not attend any MSC cruises in the future. Norwegian is the best choice. Read Less
Sail Date March 2017
I was really rooting for MSC. We sailed MSC's maiden US voyage on the Poesia in 2009. At that time, MSC was completely disfunctional. I had hoped a lot had changed since then. Unfortunately, MSC still does not have its act ... Read More
I was really rooting for MSC. We sailed MSC's maiden US voyage on the Poesia in 2009. At that time, MSC was completely disfunctional. I had hoped a lot had changed since then. Unfortunately, MSC still does not have its act together. Embarkation was surprisingly smooth. We went up to the buffet for lunch and had one of many uninspired lunches. The buffet gets very crowded and it is hard to find a place to sit. We checked into our cabin, which was perfectly average. Our cabin steward was nowhere to be found, which would become a constant problem on this cruise. We did not have enough towels or life jackets. We constantly struggled to get towels or just to get the steward to clean our room in the evening. We had empty plates of food and cups we brought back from the buffet sit in our room for days. We twice had to go out looking for toilet paper and once for tissues because we had none in our cabin. We had to go to the pool area to get pool towels because none were in our room. The cabin service was just awful. We had dinner in the Black Crab restaurant. The tables are very tight. The service is slow and unattentive. Our waitress eventually warmed up a bit. Our assistant waiter constantly disappeared. We struggled to get water for the table, and to get anyone's attention when we were ready to order. Forget a second glass of water. We were lucky to get a dinner roll. We found this service lacking for breakfast and lunch in the Black Crab as well. The food was subpar, but food is subjective. I mainly say it was subpar because it was often repetitive, and the dishes lacked imagination or many fresh ingredients. The entertainment was disappointing. I had expected professional-level shows. Instead we got the same old cruise-level shows we see on most lines. But the problem was that this was all there is. There are no "Broadway-style" shows. Every show is the same cast and the shows are essentially the same act over and over in different costumes. The production values are a joke. There is some excellent talent on this ship, in particular the dancer who performed as Michael Jackson on the last night (his final performance), as well as the strong singers. But the cast is given nothing to work with. The acrobats are asked to do the same routines night after night. It was, on the whole, dreadful and embarassing to watch. The lounge acts were practically unwatchable. The overall service level on the ship is subpar. I did not find the language barrier to be much of a problem. It's just that the staff are not well trained and most of the time had no clue how to answer questions or respond when things did not go well. No one seems to know how the Voyager program works. We received different answers from different people. I will say some good things. The entertainment staff who run the activities were energetic and fun. The cruise director was goofy but overall a lively guy. The captain was probably the funiest guy on the ship -- a real delight to be around and he made an effort to mingle with the passengers. Disembarkation was smooth. Throughout the cruise we were reminded that MSC is the fastest-growing cruise line in the world. MSC had a lot of new ships coming into service in the next 5 years. It is making a big push into the US. I have been rooting for MSC to succeed, and to keep the larger cruise lines on their feet. But sadly MSC is nowhere near the point where it can be considered a legitimate cruise line. It is just not ready for prime time in terms of service, dining, and entertainment. I do not know where MSC is going to get well-trained crew for all of these new ships when it cannot service its current fleet. I hope MSC can get its act together, but until it does it will remain the ugly step-child of the US cruise market, and it will need to continue to offer deep discounts to attract US cruisers who are willing to accept sub-par service if the price is right. Read Less
Sail Date March 2017
We chose this cruise because we booked rather last minute and our options were limited. As a family of 6, finding a cruise without spending a fortune was challenging. The price and "kids sail free" grabbed me. We've taken a ... Read More
We chose this cruise because we booked rather last minute and our options were limited. As a family of 6, finding a cruise without spending a fortune was challenging. The price and "kids sail free" grabbed me. We've taken a Caribbean cruise on Costa before, so I wasn't hesitant to sail with another European cruise line. Much to my disappointment, MSC is nothing like Costa. 1. FOOD ALLERGIES. My son and I have food allergies. He's allergic to dairy, I'm allergic to soy. I called MSC a few times prior to sailing to prepare myself and my expectations for what we would experience. The only answers I could get were, "We've made note of your allergies and your request for almond milk. You may talk to the Maitre D' when you board the ship." No almond milk was on the ship. Nor was there soy milk, rice milk, or any other dairy alternative. I asked. When I visited the Maitre D' the first morning of the cruise, I was blown off. He spoke to me for a total of MAYBE 30 seconds. I asked what accommodations could be made and he said I could talk to the head waiter at dinner. That was the extent of our conversation. The head waiter was no more useful. He would only tell me if certain foods did or did not contain our allergens. He acted as though this were an inconvenience because he had to go ask the chef. When I called room service to order something for my son, I had to ask if something contained dairy. They said they didn't know and told me to call the kitchen. I called the kitchen and they said, "I don't know, I would have to ask the chef." Not I WILL ask the chef, but more like I don't want to go to the effort of asking, but I will if you make me. So I said, "Could you please ask?" Really?? I had to ASK. As if food allergies are no biggie. Nothing people die from every single day. We had numerous similar experiences. The buffet was very challenging since many of the staff didn't speak good English. They kept referring to dairy as 'lactose'. This made me nervous because lactose-free products still contain dairy protein, which is the actual allergen (lactose intolerance and dairy allergy are very different things). One night I was served surimi. I asked if it contained soy and was told it didn't. However, I did have a mild allergic reaction. I'm not allergic to shellfish, so I have to assume the surimi does, in fact, contain soy. 2. CABIN FLOOD. It was formal night # 2. I had just finished curling my hair - something I never do as a work-at-home-mom. My husband was using wrinkle release spray and a hair dryer to get some wrinkles out of my floor length dress. Once finished, he was moving the dress from where he was working on it (hanging from the shelf above the TV) to the bed. The hanger banged into the hi-fog sprinkler head. My vacation essentially ended at that moment. The sprinkler went off. The spray was a pretty light mist at first. I quickly picked up the phone and pressed the emergency button (knowing from past experience that if I called reception, I would be on hold for at LEAST 3-4+ minutes). I frantically gave them the room number and said the sprinkler was spraying. My teen and I started grabbing items and throwing them onto the balcony. Minutes passed and no one came. I called the emergency button again and was told they had called someone (can't remember who - it was hard to hear). The mist became a VERY intense spray, stronger than what would come out of any water hose sprayer. My husband was standing on the bed holding a towel around the sprinkler head in order to minimize the amount of water damage to both the room and our belongings. As the water continued to intensify, I gave up on getting everything onto the balcony. My teen had been waiting out on the balcony (looking glamorous in her formal wear). I instructed her to run into the hallway while my husband continued to contain as much of the spray as he could. It had been at least 10 minutes at this point. I had also called reception from the stairwell and was told they were aware of the problem and had someone on the way. Once my daughter was through, my husband's hands were hurting from the intense water pressure (he's a tough guy - so for him to say it hurt is really something). I finally got him to let go and run into the hallway with us. After 15 minutes, someone finally came and turned the sprinkler off. I'm still feeling insulted by what followed. As I was standing in the cabin crying, surveying ruined belongings, calming my teen, we were approached by Claudio, the guest services manager (I believe that's his position, at least). I could tell he was trained very well in dealing with situations like this. He handled things fairly well. He told my husband to come to the hallway so that he could be questioned by a safety officer (Antolino, I believe). The safety officer was accusatory and aggressive. He was clearly upset. The language barrier didn't help the situation. I could hear my husband out in the hallway from inside the cabin, so I went out to diffuse things. That's when I realized we were being accused of wrongdoing. Claudio diffused things and helped explain what the security officer was trying to say. Long story short, it was our fault this happened, accident or not. They bagged our wet clothing and laundered them for free. Our shoes were dried out as well. The laundry staff and our new cabin steward get 5 stars (our original cabin steward gets maybe 3). They were incredibly helpful. My youngest daughter lost a tooth that day and my husband had put it into a little bag and tucked it into the tiny 5th pocket of his jeans -- that had been taken to be laundered. We were escorted down to deck 2 to go through the laundry. Everyone there was so kind and empathetic to us. We got the tooth back! Our cabin steward went the extra mile to get our formal night clothes to us in time for a 9:00 seating, but we had completely forgot about the wet shoes. We were unable to get a reservation at any of the specialty restaurants en lieu of missing formal night. Not the flood night nor the following night (which was the last night). When I explained how our vacation had been ruined, we were given no mercy and still told there was nothing they could do to work us in. I was still feeling pretty upset the day after the flood, so I went to guest services to see if perhaps they had any wiggle room to get us a dinner reservation, or to see if they would be willing to offer onboard credit for the value of the damaged items (about $300 in electronics and cosmetics). I was taken back to talk with Claudio again. I gotta give him credit. He has a way with words and he's a very nice guy. But I still disagree with his conclusion. In a nutshell, he kindly explained that we were at fault and that the ship could charge us with several hundred dollars in damages, losses, etc. and even have their attorney get involved. He was nice about it, but he basically said, "You don't want to go there. Be thankful we did your laundry and forget this happened." (again, very nicely). Claudio defended the safety officer, stating that he was a nice guy and such, but he reacted that way because he was upset (rightly so, I suppose). I suggested they NOT do "questioning" right in the thick of so much tension. We could've easily waited to be questioned like common criminals. The moment was already tense enough. I also suggested that they put something on the ceiling above the sprinkler to indicate 'do not touch' or red tape. Anything. His reply was that it would diminish the aesthetic of the room. I'm calling BS because there are warnings plastered all over every corner of the cabin, from the balcony to the entry door. He said that the hi-fog system was explained in the safety video that passengers are instructed to watch in the daily program. This isn't the first time a cabin flooded due to the hi-fog sprinkler system being touched in some way. You'd think they would do something about it since it causes so much damage and so much inconvenience/expense for the ship. 3. CUSTOMER SERVICE. The wait staff in the Black Crab was a toss-up. Our dinner waiter and assistant waiter were good, but lunch and breakfast were a toss-up. One day I waited 5 minutes to order a soda. I got my card and receipt for the soda, then waited an additional 10 minutes before I actually got it. Several other incidents like this happened. There were a few moments of exceptional customer service (night shift guy at guest services - his name wasn't Julio, but something similar). The guest services desk in general was full of nice people. Although calling them was always a 5-10 minute hold. SHIP REVIEW - The ship is stunning. I love bling and glam and this ship appealed to me. Although I did always feel like I was running around all over the place. BUFFET - Lots of the same foods day after day. Especially at breakfast and lunch. We had buffet dinner a couple of times and I really felt like I was missing out on the good dining room food. The pizza is good though. We sailed during Spring Break. The ship was at capacity. I read others complain about the buffet being crazy. We are a family of 6 and didn't have too much trouble navigating or finding a seat. It was hectic at peak times, but that's to be expected on any ship. The buffet and seating is adequate for the number of passengers. FOOD - We ate in the dining room a lot. With kids, it's just easier. The food was... meh. I was ready to hit my fave restaurants when we got home. The food wasn't BAD, but it wasn't good. Like typical catered wedding food. Just meh with some fancy pants garnishes to make it look good. The best thing I had was a lunch of steak with this garlic butter on it. CABIN - We had 11127 and 9077 (balcony). Our kids were in 8150 (large window). None had a tub. I know showers are standard, but I've read that some of the balcony rooms on Divina have a tub. All the rooms felt larger than what I've experienced on other cruises. All had a sofa (love seat in window cabin) and little coffee table. The balcony on 11127 was perfect. The one on 9077 had metal instead of plexiglass. Part of the view was obstructed. The balcony cabin was nice, but I'm most surprised by how big the window cabin was. It was fantastica, so it may be larger than bella window cabins. FANTASTICA EXPERIENCE AND DRINK VOUCHERS - Our window cabin had 4 people listed. 2 adults and 2 kids (we brought our nanny). Fantastica included 12 vouchers per person. Major bonus. We purchased an additional 2 books of 18 drink vouchers. That was more than enough for us. ENTERTAINMENT - There isn't much American music played in the Galaxy disco. We went 3 different nights. There was some, but they definitely catered to the European crowd. The lounges were okay. We saw 2-3 shows. I don't even like Michael Jackson, but found this show very entertaining. My kids said the pirate show was great, but I didn't see it. We saw the Queen tribute. It was a little better than okay, but not great. KIDS/TEEN CLUB - The kids enjoyed their time with the kids club staff. They did some fun activities. I was disappointed that they weren't willing to get my son sorbet for dessert. My kids did the "fun dinner" where the kids club picks them up after the main course and they have dessert with them. They simply said the only dairy-free dessert they have is fresh fruit. They weren't willing to get him sorbet despite it being on the menu. Allergy kids go without a lot. I had hoped he would be accommodated a bit more than he was. They went to several shows with the kids club and enjoyed them all. They sit in the front of the theater, so they get a great view! My teenager (13) really enjoyed the teen club. They did lots of activities. She made some friends and went to the teen club every night. She's not exactly a social butterfly, so this was a pleasant surprise. EXCURSIONS - We are pretty seasoned cruisers. We don't do ship excursions. So I can't speak for those. I will mention though that the "taxis" in St. Martin (inside the cruise terminal area) are not taxis. They are tours. We paid round trip to get to Sonesta Maho Beach Resort and were dumped off 10 minutes away, told we could walk there. Paid $100 USD for round trip. Had to walk across the beach where the water washes up because the road doesn't have a sidewalk and the beach itself was slam packed. We finally arrived at Sonesta looking like we'd been through hell. We paid an extra $40 for a real taxi back because it wasn't worth walking back across the beach for 10 minutes with bags and kids in tow. PORTS - The line to get off the ship was super long one day. I think it was San Juan. No idea why. It was over an hour after people were allowed off the ship. The line to get back on in Nassau was crazy long, despite being about an hour before all aboard. SPORTS BAR - Reviews/posts I read led me to believe this wasn't included in the cost of the cruise, but it is. Definitely visit the sports bar. The food is really good. This is actually where we ended up eating the night of our cabin flood. Tip: Don't sit near the bowling lanes if you're not bowling. It's loud. DEBARK - This could definitely be more organized on the ship. Numerous people cut in line by creating a second line from another direction. Crew didn't say anything to them. EUROPEAN CRUISE - This was our 4th cruise. We've done one Costa and two Carnival. Costa is owned by Carnival, so the vibe is somewhat similar. But MSC is, quite frankly, NOT a "fun ship". I definitely got that "stupid American" vibe. LOTS of snooty tooty types. We ran into numerous Americans though. Several shared our sentiment of not being crazy about MSC or the vibe onboard. OVERALL: Even if it weren't for the cabin flood and the food allergy issues, I would not cruise with MSC again. Even if their corporate office replies to the kind letter I'm sending with a free cruise, I wouldn't take it. It's just not worth the stress, hassle, inadequate service and impolite passengers. Read Less
Sail Date April 2017
The cruises common areas are very nice & sheik, the housekeeping staff and the waiters were amazing. The guest service employees are the worst I've ever had to deal with in my 20 yrs of cruising. Extremely unprofessional and ... Read More
The cruises common areas are very nice & sheik, the housekeeping staff and the waiters were amazing. The guest service employees are the worst I've ever had to deal with in my 20 yrs of cruising. Extremely unprofessional and condescending. I was in room 8225 Bella balcony and had a life boat completely obstructing my view of which I was never told about. The front desk would just shrug shoulder and say sorry. A senior representative, was so rude and she did absolutely nothing to solve this issue , in fact when I would showed her the pics of my room balcony she was questioning my integrity and saying how did she even know that pic was taken from my room. Then she said it was my fault for booking (in November) 6 months in advance, it was my fault for not looking at other balcony types and comparing prices, it was my fault for not asking travel agent about balcony details, it was my fault for booking during a promotion...all these were her excuses. Then the Spanish man , also working at front desk, decided to jump in conversation and also be condescending. Then concierge Comrodoo also said he would send msg to supervisor on Saturday the 15, and I asked how long before I would get reply and he said he had no clue, however long the supervisor needed. Which ended up being the 19th, 4 days later before I would get a msg on my door, only to say they were at capacity and nothing could be done. My travel agent should've told me, but I booked straight at MSC website. Also condescending and arrogant as if he was doing me a favor not providing me a service. Everytime I called concierge no one would ever answer the phone and when they did, usually always a rude comment was made, they weren't listening to the question, they were busy trying to reply. The 2 best people I came across was Catherine Tan ( housekeeping) super friendly, efficient, pleasant and most of all did a great job of keeping the room clean. My room had black mold around tub, the shower curtain was too long and had rust stains on bottom and my bathroom door had brown water marks on bottom. Nothing she could fix or clean, it was things that needed maintenance. The curtains on balcony were falling off the track. I have plenty of pictures of all this. The theatre shows were amazing! Great singing, music, lighting, cast all were great. I did not like that the pool attendants would put towels on some chairs so when we would come up at 7a and all the chairs would be reserved. I did not like that yacht club members got all the good things like restaurants and pools ( which were always empty according to your 'in house' tv channel that showed front of ship) as us, the regular patrons, weren't allowed or had to pay a nominal fee. I liked watching Darren and hearing him say the daily activities on the 'in house' tv. I didn't like the Internet service. I prepaid wifi and even when I used 0 min, it took mb away from my plan. Ended up having to buy $33 more of wifi and the service was horrible. I did not like that on captains night ( or any other night) lobster wasn't available as part of regular dinner menu. A $23 charge for surf and turf when on all 5 other cruise lines I've been on, include lobster on at least 1 day. The drink packages were ridiculous. The alcohol package we had, said all beers up to $5, but not 1 beer was $5, they started at $5.95 even for draft. Our drink voucher was for soda or juice only,mi couldn't even get bottled water. Buffet had ample amount of food except everything lacked flavor, both in restaurants and at buffet. And at buffet it was horrible trying to get seating especially if you were by yourself b/c you had no one to sit and hold table while other was getting food. The desserts were good, the cookies and cakes were great. The fruit bar was small and when they ran out (i.e pineapples) we wouldn't see anymore until next day and buffet usually only 1 fish plate. The vegetarian section was all of 4 items amongst 30 dishes offered to meat eaters. The Mediterranean burger was delish.The salad options were good. Very basic, but fresh. The drink station always had cups available but the actual drinks all tasted like water. The lemonade & the raspberry all tasted like water everyday. The variety of teas was nice. The food was very bland, needed more than just salt and pepper. The silver wear was often sticky as if they hadn't been properly washed and no plastic utensils were available. Needless to say with everyone coughing, we came home with colds. The bar at garden pool was chaos everytime. It took me atleast 15-20 min to get service everytime. The bar could use a lesson in customer service and in mixing drinks. My $9 Bloody Mary was horrible and when I took it back I was told, sorry. But nothing was done to fix it. Desmond at the jazz bar and sports bar was great!!! Very friendly and knew how to make every drink. The 2 people at the caffe were also great. The waitress was very nice and the barista made the best coffee. The public bathrooms were always dirty and only having 1 stall in most of them, made the wait time long. But with that being said, I always saw an attendant cleaning, so I'm guessing the dirtiness was more of the guest and not staff. The elevators were nice, usually clean. Being as I was on the 8th floor and most things were between 6 & 7 floor, I rarely used them. Only at food times.(8am, 1pm, 830) didn't have long wait times. Even though requesting an early seating at dinner when booking reservation, I had to see The Maitre d to actually get assigned. He said I had to get 830 pm as everything else was booked and he was already doing me a favor by fitting me in. By the time dinner was over, it was time for bed. Hated that. But he was doing me a favor, so I couldn't change unless I wanted to be on waiting list every night. Again, terrible customer service. the lounge area on 5 th floor with the Swarovski crystals was beautiful. The art selection was nice and wide ranged. Marcanio (waiter at Villa Rossa) was EXTREMELY nice and attentive. He made an effort to learn everyone's name, he kept the meals at a great pace and was very pleasant! On Easter they had big chocolate eggs as decorations and I kept asking him about it, next evening he had a plate of chocolate for me. Very sweet. And delishess. Despite every map by elevator saying there was a Mexican restaurant named Sacramento, when I called guest service, they said we are an Italian ship, we don't have Mexican. I took picture of sign and showed them and she had no idea what I was talking about. Perhaps getting the correct maps would be a good idea. The shopping on ship was regular. The attendee was very friendly. The options were basic. The candy shop worker was very friendly and he had a wide range of goodies. As far as excursions, they should've had a designated person at each port to guide people instead of 2 staff members dancing around. In Bahamas there was either Atlantis or snorkeling, not very diverse, both over $100 pp, in Puerto Rico an excursion at El Yunque national rain forest should've been available. We did it on our own and it was AMAZING! And on our final stop at St Maarten we did our own excursion, riding horses in the ocean and should've definitely been an option for the ship. The worst part for me was my balcony issue and the fact that nothing was done about it. I paid almost $2000 for our tickets ( 7 dAy eastern Caribbean) and had obstructed view. That's unacceptable and when asking for some type of accommodation I was unsucessful, even though the man next to me was complaining about noise in his room and immediately he was changed rooms. You definitely need to retrain guest services staff on professionalism and customer service. By far the most condescending ship and NON customer service friendly guest service staff I've ever encountered on a million dollar cruise ship. The last night after Michael Jackson show when the Captain came out and spoke, was beautiful and I loved how a few people from each position on the ship, came out and stood together. Seeing him with his family was a reminder that we are all of different nations, religion backgrounds and ethnicities and there no reason why we all can't get along. I was amazed to know that there are 45 different nationalities employed at MSC Divina and I thought the rest of the staff, for the most part, were pleasant. Unfortunately I won't recommend or return to a MSC strictly on the fact that the hospitality at the heart of the ship ( the guest relation counter) was a big ZERO! I'm in the hospitality business and I would've fired every one of these staff members if they worked at my company and treated my customers the way I was treated. Sticking to Royal Carribean, Celebrity, NCL ... Just my opinion. Today is May 15 and I'm still waiting (after 4 emails) for someone to contact me for the balcony obstruction issue. Read Less
Sail Date April 2017
we have sailed with MSC before and always found them very good but well this ship although very beautiful is not for anyone sailing the Caribbean if your British or American it just does not cater for them ' Embarkation was smooth and ... Read More
we have sailed with MSC before and always found them very good but well this ship although very beautiful is not for anyone sailing the Caribbean if your British or American it just does not cater for them ' Embarkation was smooth and no problem at all very quick the ship is very clean the cabin was excellent clean and well looked after . But there the niceties finish the crew pleasant curtious and helpful if they speak English lots of them dont I* asked for butter and the young lady could not understand the buffet was like a free for all with dirty hands over the food plates filled to top then food put back t there wear sort of queues but going no where as people pushed in kids everywhere push chairs prams and dirty tables mind you although the chouce was vast and varied most was tasteless cold and we3 found not good at all the deserts was repetitive the salads well greens greens and bit tomato to add colour the staff in Buffet was tired and not helpful at all mind you they serve breakfast lunch tea and dinner so they dont get much rest . The main restaurateur was bad the service like a fast MacDonald no finesse at all order starters main and desert same time with your drinks no waiting for other on table to be served just the food was to say least not well cooked not well served and a complete waste of time one night i was so hungry i asked for an omelette the waiter said no i said there is nothing i want on menu after a little argument he got permission for an omelette the tables wear never cleaned during meal crumbs everywhere the service was to say least was rubbish had better in a greasy spoon we3 have done over 20 cruises and as saide some with MSC but this was worst Read Less
Sail Date April 2017
Poor service and poor food in the regular cabin area. All the good areas and food are saved for the yaght club. Most of the front of the boat. This makes the rest of the areas over crowded. The only tables to sit and hang out if you ... Read More
Poor service and poor food in the regular cabin area. All the good areas and food are saved for the yaght club. Most of the front of the boat. This makes the rest of the areas over crowded. The only tables to sit and hang out if you are not yaght club is the rear of the boat in the smoking section. This was our 12th cruise. I would rate msc barely above carnival and below Holland America. This cruise line has 3 to 1 ratio of passenger to crew compared to 2 to 1 on celebrity. We had a celebrity Cruise booked and canceled to this because our pickle ball group went on this. I am sorry I missed my celebrity Cruise. The pizza was very good. It turned out to be our staple diet. They had olive oil and red pepper as well as really good parmesan for the pizza. Read Less
Sail Date April 2017
We chose MSC because kids were free and we had heard what a beautiful ship it was, both of which were true, but that was about the extent of the pros of this cruise. This ship has the worst customer service of any I have been on (We have ... Read More
We chose MSC because kids were free and we had heard what a beautiful ship it was, both of which were true, but that was about the extent of the pros of this cruise. This ship has the worst customer service of any I have been on (We have been on 13 cruises, mainly Royal or Norwegian). They seem VERY disorganized on everything, the buffet area is extremely crowded and poorly designed. The ship as well seems to have shops randomly placed and the staff (with a few exceptions like our waiter in Black Crab dining) seem poorly trained and not eager to help. Even getting drinks at times is a challenge and room service for the most part is slow if at all. The ship will nickel and dime you to death. Pay the little extra for a MUCH better experience on another cruise line. Overall the cruise is a good value but I'm not sure one gets all they pay for regarding service. In many ports we seemed to get service after the other (better known) cruise lines. On some excursions we went on we had to wait 45 mins to an hour after going to the designated point before we started the trip to the excursion and in port times were shorter than I am accustomed. If your excursion is over 4 hours, do not plan to shop at port as you will not have time. I rated dining high because we ate most meals in The Black Crab after day one, the service there and food quality were FAR superior to the buffet. We tried to avoid the buffet as much as possible mainly due again to overcrowding and service, food there was good and had some variety. Read Less
Sail Date May 2017
We chose this cruise because it was a good price point and my family in general enjoys travel and being around other cultures. I will say the food was great, service was fantastic (especially George from Romania in the Black Crab!) and the ... Read More
We chose this cruise because it was a good price point and my family in general enjoys travel and being around other cultures. I will say the food was great, service was fantastic (especially George from Romania in the Black Crab!) and the ship was beautiful and clean. The shows were well done and a good length - not too long or short. We went every evening and really felt the entertainment crew gave it their all. The gym was very nice for a cruise ship. All the passengers were very friendly and we made some friends from all over the world. Embarkation was slow. We waited quite some time to board the ship. The folks at the Port of Miami were nice and even let me leave line to use the bathroom, no questions asked. Our trip, however, came to a disappointing end. A member of our group experienced unprofessional behavior by a member of the crew. We ended up filing a police report in Miami and were told the crew member was let go. MSC took the incident seriously, which we appreciated. However, customer service was supposed to reach out to us about the incident and the disappointing experience, but so far (despite reaching out to them twice) we have heard nothing from MSC and have had no opportunity to provide feedback. I think we would have just appreciated some effort on their end acknowledging that our trip was less than ideal. It was a disappointing end to an otherwise enjoyable cruise. Read Less
Sail Date June 2017
with the exception of a few staff encounters with my toddler everything on this cruise was at best average. the food was okay (better at the buffet than the dining room), room was in poor condition. staff could have been friendlier and ... Read More
with the exception of a few staff encounters with my toddler everything on this cruise was at best average. the food was okay (better at the buffet than the dining room), room was in poor condition. staff could have been friendlier and more courteous. i think they are overworked and understaffed. all of the challenges we had I believe were due to poor management not necessarily the staff's fault. the lines at the concierge/service desk were always long and when you finally got to the counter, the staff was nice but didn't seem too concerned about addressing your problems. my husband uses a cpap machine. the one plug by the bed (where you had to unplug the reading lamp to use) was 240 so the fix was to borrow and extension cord from reception. one night the extension cord pooped and made a sizzling noise. when I went to tell the concierge what happened, and to get a new cord, he didn't seem concerned about the potential electrical fire hazard. the pool decks were slippery. safety didn't seem to be at the forefront for this line. my daughter (18 mos) received a lot of great attention from the staff, lots of smiles and hugs and we in turn received some of that good will but I don't think it would have had happened if not for her. as i titled this review - I embarked on this cruise with low expectations and that's about how I disembarked. Read Less
Sail Date June 2017
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.7
Rates 5.0 3.7

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