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199 MSC Cruises MSC Divina Cruise Reviews

11-day cruise in November 2015 through the Western Caribbean. Summary: Ship: Big, overvrowded, noisy, hardly any possibility to relax. Worst place: Pool deck: Totally overvrowded, high volume music, only interrupted by Bingo games or ... Read More
11-day cruise in November 2015 through the Western Caribbean. Summary: Ship: Big, overvrowded, noisy, hardly any possibility to relax. Worst place: Pool deck: Totally overvrowded, high volume music, only interrupted by Bingo games or promotion events, sales bazaar. Staff: Management is arrogant, gives you feeling that passengers are disturbing their peaceful life. Reception staff is arrogant, unfriendly, inefficient and not helpful at all (all they want is selling you something!). Service staff for the cabins is friendly and efficient. Restaurant staff: Headwaiters arrogant, lazy, avoiding guest contact unless you come with a bundle of Dollar bills in your hand. Service staff is fine, friendly and helpful. F&B: Food Quality at dinner time is average, nothing really special. Food quality in the buffet restaurant is an impertinence. In spite of the masses of clients who eat practically permanently, the kitchen does not manage to bring food hot on the buffets. I could never figure out how this was possible, as the chefs had to refill constantly. Only explanation: Food comes already cold from the kitchen. Entertainment: We did not go the evening entertainment offered in the Theatre Room. Our daily entertainment was watching passengers eating in the buffet restaurnat on 14th floor. This is better than any cabaret theatre piece. The big fight for food, a bit like dogs fighting for a bone on the street is worth a watch. Passengers bump into each another or into the poor waiters; staff hardly can follow up on cleaning spilled food and drinks. The grande bouffe goes on and on; regardless of what time you go to this restaurant, people are eating like they had nothing to eat for the past 3 years or so. Overall impression: Cheap, noisy, low quality, not worth the money, no aim for customer satisfaction - instead focus on selling all kind of overpriced staff. NEVER AGAIN! Read Less
Sail Date November 2015
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had ... Read More
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had two lineups that made things more confusing. The staff couldn't tell you where to go because they didn't even know what was happening. Then when we finally got on the ship our rooms were not ready which you know is understandable sometimes it takes longer than they expect. So we went up to the buffet. Never have I ever seen a buffet on a cruise ship serve hot dogs and hamburgers as apart of the buffet. The food in the buffet was always cold and horrible.When you were done eating at the buffet it also took forever for the staff to remove the dirty dishes. Three or four would pass and just ignore the dishes. While on the ship they had over 3 formal night in the dining room which wasn't expected one or two would have been good but over three was too much. The waiters in the dining room are under trained passing food over you. Responding with a YUP. What kind of service is that. Then when it came to actually get of the ship in ports it was a bigger disaster! They didn't announce that we arrived. They didn't tell us when we could start getting of the ship nothing. And the staff didn't know anything about what was going on either. The other thing is we left EVERY port LATE!!! Even out of MIAMI we were supposed to leave at 7 we left after 10. And they didn't inform us until later on around 9 as too why we haven't left. The Entertainment was horrible. Worst shows I have ever seen! They didn't make sense they were all over the place and need to be completely redone! The cruise director should be FIRED! We never heard from him! He would walk through the ship and not greet on guest. Its hard to find anyone on the ship that speaks perfect English. Its mainly an Italian speaking ship. Overall save your money and stick to the other cruise lines!!1 Read Less
Sail Date November 2015
Worst crew to guest ratio. English language not a priority. No communication. Don't deliver promise like loyalty match. Only one phone number to call or email. They respond on their own time when and if they want. Started to contact ... Read More
Worst crew to guest ratio. English language not a priority. No communication. Don't deliver promise like loyalty match. Only one phone number to call or email. They respond on their own time when and if they want. Started to contact them Nov 5th and got someone Dec 14th after the cruise. Food are very small portion, I.e. 2 oz. Steak, ordered med and got well done. Everyone at table returned food. Server did not know what shrimp cocktail sauce was. Room was not cleaned upon check-in. Took over 2 hours to get on ship then have to line up at one of 6 machines to have credit card authorized. Half the passengers have no assigned table. Our table was overbooked and one couple had to change table the next day. Maitred' has big attitude problem. Guest service give wrong information. As days went on, less food displayed daily. Main food was pizza after hours after a long wait. Not enough fruits and not cut. One frozen yogurt machine for 4300 passengers from 2pm to 5pm. Melts quickly. Not much activities. Read Less
Sail Date November 2015
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - ... Read More
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - especially around the buffet; frequently giving wrong information; not following through with promises made - customer service to send missing washclothes to cabin, never arrived); cabin steward service very uneven (one night - no washclothes; another night no glasses in bathroom); soap and shampoo dispensers a nice touch - except they aren't labeled as to which one is which; Shore excursions terribly disorganized. Time frames completely ignored. Dining: Dining Room: Menues extremely unimaginative. Preparation very pedestrian (food is tasteless); presentation banal; service unprofessional (our poor waiter had much more to do than one waiter could handle). All food served at room temperature - never an hot meal. Buffet: Same every day. food never hot. Lounges: Printed materials touted a '"Piano Lounge" - the image is a quiet place for a drink with piano music. The reality was two over-amplified country singers! Nowhere was there a place for a quiet drink in the evening. Entertainment: "Circus" act were great! One singer (tenor) is an outstanding talent - the other men are OK, the lead female singer is terrible (tone, intonation, dynamics, style) AND EVERYTHING IS OVER-AMPLIFIED!!! The accompanying sound track so loud that the singers are barely heard, and the singers over-amplified to a resulting level requing earplugs! MSC has a long and successful history of moving freight and should stick to it. As for understanding the passenger cruise business, all you offer is the superficial appearance of hospitality with NO understanding of the required service, grace, and attention to detail. Read Less
Sail Date December 2015
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and ... Read More
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and will never sail with MSC again. MSC has moved the Divina into the Caribbean market to lure Europeans over to the Miami market and Caribbean cruises. If you are a US or Canadian I would highly recommend staying away from this ship. You are going to be surrounded by thousands of rude and obnoxious Europeans, many of which need to teach their children how to act in public. My son and I sailed the week of Christmas and it was without a doubt the worst shipboard experience I have ever been on. Do not get caught up in all the glamor and glitter of crystal staircases, pictures of Italian movie stars, etc. You do not spend your week sitting on the staircases and staring at pictures. The ship is poorly designed and all of the public areas are much too small for a ship this size!! All of the pools are way too small as well and I have never seen smoking allowed so close to the main swimming pool and deck chairs. The overall service at the various bars was extremely disappointing. It was laughable to sit at any of the bars and wait to be asked what you wanted to drink. Overall the food was average at best compared to other cruise lines I have been on. The service in the dining rooms was not all that bad but one would expect a better portion and quality of food at dinner….does dry lobster tail sound good to you? I was shocked to see the Divina allow people in the dining rooms for dinner wearing jeans, tee shirts, sneakers, kids with baseball hats on, etc. We tried the specialty restaurant one evening and unless you like sitting on plastic chairs, save your money. The Calmut buffet is without a doubt the worst designed buffet I have ever seen on a cruise ship. Not only is it a jammed nightmare but the variety of food was terrible. The food is not hot to begin with and until you find a seat it will be cold. They apparently don’t have hotdogs and hamburgers in Italy because they sure have enough of them in this buffet. Whoever designed putting the beverage stations in the buffet lines should be fired. I could go on but I think you get my point. The bottom line is this….MSC has clearly moved this ship to Miami in order to capture the European travelers that want to sail to the Caribbean. USA, and more than likely Canadian citizens, are an afterthought. Anyone that thinks this ship and service is nice has not experienced what a good cruise line has to offer. All the ships I’ve sailed on with Princess, Holland America, RCL, to name a few, are far better than this ship. Read Less
Sail Date December 2015
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for ... Read More
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for onboard charges. They send you off on your own to figure this out, which wastes time when trying to start your vacation. The first mistake by MSC was to allow the promoter to book only half the ship for Def Leppard cruisers. Imagine a bunch of rock n roll fans who expect a rock n roll experience, but they are instead mixed in with families and regular cruisers. The result was the Def Leppard cruisers, who paid a lot more for this cruise than the regular cruisers, were treated like second class citizens. The employees had no information about our specific activities, didn't care to find out and did not want to help when weather interfered with plans to have our bands play on the pool deck. One day it rained and the bands scheduled to play on the pool deck couldn't play there. MSC had no contingency plan and it took them half the day to figure out how to provide the entertainment the Def Leppard cruisers paid for and were expecting. Any other cruise line would've planned for such adversity and implemented Plan B within minutes. Once they actually had a Plan B, it wasn't communicated to DL cruisers until the last minute because the regular cruisers were more important than those of us who paid more for a special experience. Our bands were also denied places to perform because MSC had other events scheduled in those spaces (one guy playing an acoustic guitar.) They should've reevaluated and planned better. The food was very mediocre in the buffet and the restaurants. At dinner time, more than half the buffet stations were closed and the buffet was packed. Though we had late night entertainment scheduled, the buffet served only ballpark food. The main dining room left a lot to be desired. The service was fine but the food was bland. The servers didn't understand what we were ordering for a drink and brought the wrong kind of wine. They then had us point to what we wanted on the menu. I've traveled all over the world and appreciate other languages and work well with language barriers but this was ridiculous for a cruise leaving from the U.S. carrying mostly English speaking passengers. Poor planning by MSC. Bartenders at bars were also slow. I have never seen a more unorganized vacation operator. If they want to be in the business of providing unique, tailored cruises, they need to overhaul their operations and customer service. The MSC communication team should be ashamed of itself. Read Less
Sail Date January 2016
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ... Read More
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ship. The moment you get in the ship you notice the lack of personnel and the lack of enthusiasm on the ones you find. Our specific cruise had Def Leppard plus 8 other bands on board and this was something that was not disclosed to passengers that wanted nothing to do with rock and roll. I have no problem with them but traveling with two kids I was not pleased to find a long haired 60yr old guy wearing a banana hammock and "rolling" and a drunk guy over the loud speaker telling passengers the bands schedule and ending it with this is the ship from H... This is an isolated incident but speaks of the lack of concern to their passengers. The food... I spent 5 days eating nothing but pizza and bad burgers, the lines on the buffet are ridiculous because the do not open the whole restaurant, then the food is horrendous the only half decent things are the bland pizza with very little cheese and the cardboard burgers. The disembarkation process is a joke, as people approached the end of a 2 hour line guests were being turned around due to alleged open accounts that were simply their system did not work while out of the USA. Are you kidding me this is a cruise that is expected to go out on international waters and the cards were not working until back in land? There was really not much to do around the ship the spa had sauna and steam rooms but for a charge, this is something you get for free on other lines. They had 2 fooseball tables with no balls so I guess decoration and no one to ask because well crew is just bare bones. The pool is pretty small for such a large ship, although it is undercover and warm this was a plus. The casino was dead, no one playing and after playing for a while I realized why, the slots are not the best and the winnings reflect those of an empty casino, the staff also very limited and the ones there were pretty rude, oh and there is no more craps table. There is nothing but water if you don't get the drink package, and to get water you have to cross half the restaurant to get it (seems ridiculous). Hand sanitizer, something that I see all over other ships was only found at the entrance of the buffet/restaurant and at the entrance of the kids club. MSC has a beautiful ship, but no matter how beautiful you will not get me back. I sail 5-6 times per year and will continue to do so on Royal Caribbean, Celebrity, NCL and Carnival, never again on MSC not even a free cruise would get me back in there. Two good things I need to mention, shows were excellent, kids club was pretty good. Read Less
Sail Date January 2016
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help ... Read More
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help line." NO help. Safety drill was INSIDE the photography studio with too many of us (wearing life vests) crammed into a tiny space. No SAFETY explanation. Okay, so now we are at sea. Bars are jammed, table service non-existent. It was a DEF LEPPARD Cruise. Families and elderly were NOT told that at least half the ship were 80's rock fans. There was a naked guy in the pool and in the elevator with little kids holding their parent's hand! NO STAFF to scold him. Events were cancelled due to horrendous weather. First port we were told to stay on the ship as the ship wanted to leave ASAP but we stayed there ALL DAY in a CAT 1 hurricane. Second port we didn't even try. Stayed at sea going around and around. Why not go to Miami? At least it's a great port and not involved in a CAT 1?? Food is horrible! Everyone lives on PIZZA. Staff needs a ton of training. They seem to hate everyone on board. Blow dryer is nailed into a drawer, room not made up properly, ship is old and the MIRRORS will drive you crazy. This is one of those ships with zig zag hallways instead of straight ones so you don't know where you are until the cruise is over. My Balcony room 12219 was the SMALLEST BALCONY cabin I have ever had. No sofa, a mini desk and a Queen (I paid for a King) bed. That's it. Balcony just large enough to squeeze two chairs. Getting off the ship was HORRIBLE too. We were told we had an open tab even though we registered a credit card with Guest Services. After waiting in the Atrium for over an hour to disembark, we finally got to the ramp to get off only to be sent to GUEST SERVICES to pay our bill, which was SERVICE CHARGES ONLY. STAY AWAY FROM THIS CRUISE LINE! Read Less
Sail Date January 2016
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of ... Read More
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of the Def Leppard cruise. I was excited to be going on this ship as my sister has sailed on it several times and raved about it. While it was an amazingly beautiful boat, the only pros on this ship were the size of our room and our wonderful room steward. Embarking on the ship was fine. When I did my on-line check-in, the computer crashed, so when I checked in on the boat I told the agent that I needed to confirm the credit card used for my onboard account and verify that I was not charged for two alcohol packages (MSC's site crashed while I was doing my on-line check-in). I was told I had to go to customer relations onboard. I thought that was a little odd because any other cruiseline I have sailed on handled these issues at check-in. No big deal. I go stand in line at customer relations and a very rude agent advised me that my credit card was not charged for onboard credit and I had to use the kiosk to load money onto my onboard account. That was their standard practice. I have never had to do that before and it was a little bit of an inconvenience, but so be it. I also asked the agent about my drink packages and she advised me that I had to go to the casino to pick up my drink tickets. Another line to stand in was inconvenient when others were purchasing their drink packages right at the customer relations area, but again, not a big issue. Muster drill was a bit of a hassle because unlike the other cruiselines, you have to actually bring your life jacket with you and then return it to your room. This was an inconvenience because we then had to run to sailaway so as not to miss the sailaway party featuring some of the bands we were there to see. These little inconveniences were nothing compared to what we were to face for the next 4 days! Food - absolutely DISGUSTING. Black Crab Dining Room - We tried the dining room twice and there were very little items to choose from and what we did have, was horrible. Service was extremely slow as well. Buffet - Nothing but a fast food area with a little bit of pasta. The buffet was mainly pizza, burgers, hot dogs, tuna and chicken sandwiches. There was one station offering various pastas, but they were mediocre at best. There was an "ethnic" station which was horrible, a salad bar, some fruit and a few desserts. I have NEVER gone hungry on a cruiseship before, but all that was edible on this boat was pizza. After four days of solely eating pizza, I never want to see pizza again! Being so disgusted with the dining room and the buffet, we attempted a pay restaurant. That was no better. As we sat down in the Italian restaurant, the gentlemen behind us was complaining to the waitress that his pasta was undercooked and his steak was overcooked. I can't confirm this because I jumped up and ran out at that point! I didn't need to spend money on the same horrible food I was being served elsewhere! When I returned home and asked my sister about the food she had when she was on the MSC Divina (as a regular cruiser, not part of a charter), she was telling me about wonderful lobster tails and shrimp. I couldn't believe it. I can't confirm this, but I wonder if MSC may have downgraded our food because we were part of a charter? Drinks - Epic fail! First of all, to get a drink anywhere took extremely long. But worse than that, I ordered a drink package. On board, I was told that my drink tickets included mixed drinks such as pina coladas, drinks of the day, wine, beer, etc., but never in my life was I ever charged for MIXERS! Yes, Mixers! I.e., I ordered vodka & cranberry and the vodka was included but not the cranberry! My friend was drinking vodka & soda water and they wanted to charge for that as well! Organization - Note that this was a Def Leppard cruise and that there were a lot of people that booked this cruise not knowing that. I understand the concern and believe those individuals should have been advised of the Def Leppard patrons. I did not experience a problem with this, however, I heard there were many angry patrons who were NOT there as part of the Def Leppard cruise and were not happy. Note that I had sailed on a prior cruise on Royal Caribbean and when I boarded, I did not know it was a Harley Davidson cruise, so this is probably the norm on the cruiseships. (I did have an awesome time though). However, where MSC fails is that due to horrid weather (we were unable to disembark at one port), the bands were not able to play outside (a part of which we paid for as members of the Def Leppard cruise). Rather than MSC accommodating our group, we were sandwiched into a small lounge and were completely agitated and miserable. I think MSC should have moved some of their other shows around to accommodate our group. Misleading Salespeople at the Photo Area - We had taken several photos which we purchased. I met someone who had purchased a few photos and when he got to his room, he realized he picked the wrong photo. He told me that the people at the desk would NOT allow him to exchange it. On top of that, we ordered what we were told was the "Def Leppard" dvd. There was a dvd of some karaoke and ship event highlights playing at the photo area and when I asked the salesperson is that the "normal ship dvd", she said yes and told me the Def Leppard version was a different one which included some clips of the bands, etc. that were EXCLUSIVELY part of the Def Leppard charter. I was told we could not pick up the dvd until after 9:00 pm. Since there were concerts going on, we were unable to pick up the dvd that evening. We were surprised because we were not told that the photo area would close before the shows ended. We had to race down and pick up our dvd before we disembarked the boat and when I got home and watched it.....it was the ship highlights and NOT an exclusive Def Leppard charter video! Disembarkation - From hell! We were assigned a disembarkation time of 10:00 a.m, but had to depart our room at 7:00 a.m. If you did self-assist, you could disembark at 6:45. We chose to disembark. After spending TWO HOURS on line, we were finally able to get off the ship from hell! It was the first time I heard people, including myself, actually CHEERING when we put our sign and sail cards in the machine to disembark. NEVER AGAIN with MSC!!!!! Read Less
Sail Date January 2016
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was ... Read More
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was a Def Leppard cruise. So we had about thousands people on board who had no idea they would be on a Rock n Roll Cruise. This understandably pissed them off. Extremely understaffed which led to unhappy and unhelpful staff members. Several times we tried to get drinks at the bar and the bartenders ignored us. The food was just like fast food. The pizza was was just okay, a couple of times it was cold when it hit my plate. Not many options on the salad bar, I can get a better salad at Ruby Tuesday. If you happened to get fresh pasta, it was good but not great. The fresh made omelets in the morning were good, but small portions and at least twice the eggs were under cooked. The buffet lines were set up backwards. For example, the salad bar was laid out with the salad toppings and dressings at what you would think would be the beginning of the line. This lead to mass confusion when trying to get food. Several times we got our food and by the time we found a place to sit the food was cold. There were tables not being cleaned off efficiently. I do not blame the staff for this, I blame management for thinking cutting costs on staff would be acceptable. The one night we went to the actually dining room, our waiter got several plates of food wrong. A gentleman sitting with us had to ask for his drink 4 times before it was brought to him just in time for dessert. Our second port of call was cancelled due to weather and there was no back up plan. We were left with an extra day at sea, it was too cold to be outside so we spend time wondering around the ship only to discover because of their staffing issues only two bars were open on the whole ship. So You had 3,000 people with no where to go and they couldn't even drown their sorrows in alcohol because you couldn't make it to the bar. They nickle and dime you to death. I understand that cruise ships have alcohol and coke packages and maybe a specialty restaurant or two that are at an extra cost. But everything except the buffet and the dining room was an extra cost on this ship. I heard several people complaining that they order water (WATER!) with their alcoholic beverage and were charged extra. There was also a 15% service charge on anything you ordered, which I understand the waiters need tips but when you automatically give tips the level of service goes down. Overall, very unhappy with the way the cruise ship was being managed. The only positive thing I have to say about the whole ship was that there was always hot water in the showers. I would not go on another cruise with this cruise line even if I was being paid to do so. Spend a little more money to save your insanity. Read Less
Sail Date January 2016
I would give this ship a rating of - 0 star. This was my first cruise with this cruise line and I would not tell anyone to get on this cruise. This cruise was for my birthday and MY husband order birthday item for me ... Read More
I would give this ship a rating of - 0 star. This was my first cruise with this cruise line and I would not tell anyone to get on this cruise. This cruise was for my birthday and MY husband order birthday item for me and , we never got them They did not even get me my birthday cake to me. We are disputes these charges on my credit card right now. but let me give a list of things that went wrong on this trip. 1. When we book this cruise with the cruise company , they did not tell us that this cruise was a Def Leppard cruise tour. ( I not a fan of Def Leppard) 2. 99 % of the event on the ship was about the Def Leppard , so if you were not part of the a Def Leppard cruise tour, you had nothing to do beside play bingo or dink . 3. The dinner show was in French, 4. The TV was in non-English ,beside CNN USA 5. You had to use your room key to get light in the room 6. The staff people did not speak English 7. The food was so bad, we ate pizza the whole trip. 8. We dock in Freeport on the other side of the island so if you wanted to get to Freeport, you had to take a taxi. 9. We did not dock any were else , because of weather so we sat 20 mile from Miami for two day praying to get off the ship. 10. There was no good night life on the ship. The bar was open but no music was playing beside the last night they had a 70 party. And nobody came because we want to get off the ship to Miami, because we could see it. 11. The staff was yelling at customer the whole cruise. About little stuff, like they mopped the floor but did not put a sign down to said floor wet, so they had a person yelling at people as they walked by. He did not speak English so he yelled in French. 12. When you play bingo, they do not tell the rules, so you buy all these bingo cards and you thing you are playing more than one game. But you’re not. so the first person yell bingo , then they tell us that you are playing black out . But doing the whole bingo game. They have staff member yelling and running around the room so you cannot pay attention to the bingo game . Then a 9 year old girl yell bingo. She wins the game but I have two problem with this . kids should not be playing and 2nd the child of one of the staff member won the money. Why is your staff member even playing bingo, I think it was set up. WE paid $40.00 to play bingo and a staff member won the money. 13. You had to pay for a nice chair to sit on the deck. He told us $30 for 30 min. that crazy This was nightmare please save your money pick another cruise line. Read Less
Sail Date January 2016
It was my first cruise with MSC ahve cruise before with RCC and Princess, The ship was Divina, a nice ship very clean and the staff was very frendly. The configuration is very tricky espacialy at the buffet no space to walk and to many ... Read More
It was my first cruise with MSC ahve cruise before with RCC and Princess, The ship was Divina, a nice ship very clean and the staff was very frendly. The configuration is very tricky espacialy at the buffet no space to walk and to many counter everywhere!. Very poor activity no ambiance and music was very poor always duet with soundtrack even at the theater it was the same no live band. Good singer and good dancers. the port where ok. The worst part of the cruise was buffet and dining, food at the buffet was always a bit warm if not cold no choice of meal. A lot of problem to walk around to many counters and the space is very small because to get around you walk through the buffet not enought space. Sorry to say but there was a lot of Europeens and they where rude impolite and think they own the ship. Service at the dining was very slow and the food not so good. Embarkation was good but the disembarkation was very bad because of US customs but the ship had nothing to do with that. So in summary, that was my first and last time with MSC, never again. Read Less
Sail Date January 2016
This was our 5th cruise and longest one to date and the most expensive ever. I did not give enough weight to what I read on here and I am so sorry I didn't go with my gut. In my defense I thought European was intriguing, gourmet meant ... Read More
This was our 5th cruise and longest one to date and the most expensive ever. I did not give enough weight to what I read on here and I am so sorry I didn't go with my gut. In my defense I thought European was intriguing, gourmet meant great food, stylish meant current. I was so wrong. In addition to that their website is not state of the art, you can't make payments you have to call in, won't hold but the most basic information, all that has to be done at checkin, and hooking credit card to ship card is done on board on a terminal after waiting forever in line. Drink tickets another line forever. We sailed 2 1/2 hours late due to Yacht Club members being delayed at airport. Front of boat is inaccessible due to the yacht club being in that area. The style of the ship is so dated, all based on the 1950s for a 3 year old ship. Gaudy, way too many mirrors, small lounges, small shops, way too many specialty restaurants. To top it off a very small area for smokers though at least 1/3 smoked and it is next to the kiddie pool. No smoking at all in the sun by lounge chairs. The theater however is very nice. Unfortunately the sound mixing is too loud and not mixed correctly, I only know about the mixing as my husband is a musician, I thought originally it was acoustics. Small room, smaller bathroom, took 3 days to get shower fixed. Nice steward but very little english, minibar was never unlocked, bed was awful, it took the entire trip to realize they had put the mattress, which has the extra firm foot area, on backwards. Constantly had to ask for adequate towels and wash cloths. Room was not made up till afternoon consistently. On other lines I have found the rooms to be pretty quiet but the hallway noise was incredible and came into the room loud and clear. The food was a huge issue for us. Gourmet apparently means inedible, ethnic entrees I thought would be interesting but consisted of over or under cooked items, hot food was cold, cold food was lukewarm. Croissants were good. Was assured that there is American food at meals, not so much, buffet offered burgers, hot dogs and veggie burgers, fries. I understand we are American but our food choices go beyond this limited menu. Formal restaurants were worse, service was slow, no American choices, almost all game or seafood. One night at the end of the cruise there was a NY strip steak offered. I have never seen a steak served in America that could not be more than 4 ozs and 1/4" thick, covered in an awful sauce to cover up the overcooked meat. In all the areas they ran out of food items, ranch dressing -bananas-watermelon-whole milk etc. Were given Styrofoam cups repeatedly. Lounges were no better, servers had to be stopped and 20 minutes was average to get your drink. On main deck there was very little entertainment offered mostly stretching or aerobics, a little music but speakers were pointed at pool so if you were sitting by the window to see the ocean you couldn't hear anything. Super Bowl was a bust they did nada but televise it thru ESPN Caribbean, no mention of Mardis Gras, most "events" were after 10pm in a lounge which if you had an early excursion is not helpful to the mature cruisers. Theater offerings were "highbrow" opera, French night etc. Done nicely but not really per se fun. MSC does not take any responsibility for the excursions by the way. Luckily we only had one that was really awfully do not book Panama excursion to Portobello it was so awful. No refund was offered even after reporting the issues. Disembarkation was crazy have to be out of your room at 7am, you are taken down by groups some as late as 11 then find your luggage downstairs before proceeding to customs. Having spoken to number of other Americans on this cruise and a great mix of people. However every one said they would not ever book another MSC cruise. Neither will we. Read Less
Sail Date January 2016
When we got there the attendant did not show us the right location to obtain a wheelchair. the staff did not know how to direct us to various locations on the ship. The head waiter in the la rosa dining room was rude and would not ... Read More
When we got there the attendant did not show us the right location to obtain a wheelchair. the staff did not know how to direct us to various locations on the ship. The head waiter in the la rosa dining room was rude and would not change our seat after we informed him that when the waiters came out of the kitchen they kept hitting the back of my chair. i moved the table myself so i would not be hit. the next night we were moved to another dining room. Our handicapped room had a light out and it took them 2 days to fix it, after many complaints. the shower was tilted that the water from the handicapped bathroom went into the bedroom and the carpet was wet and smelled every day. The food was cold, even the soup and the portions were very small. the juices were watered down so you can see through the glass. there was no food variety (i lost 3 pounds); they changed only one appetizer, one entree and one dessert per night. The excusions were good, and the theater shows were good, except the theater was not handicapped accessible (the theater was 3 stories high and handicapped people could only sit in the back row. there was no rails to help you down and no elevator to get you down to where you could sit and see the stage. During one excusion we could not open the safe to get our money or msc identidication. they refused to come up until after the excusion left because they were all busy docking the ship. i told them i locked my medicine in the safe and i was feeling poorly and i would be vomiting from deck 10 to deck 4. they came up immediately and opened the safe. during one of the excusions the ship came in late to port so they cut the excusion. the second time this happened the people on board protested. they had to leave the port a little later. When we got ready to leave the staff pushed my wheelchair through customs, but left me in my wheelchair in the lugguge area and never came back. I will never recommend this line again to anyone and i live in a retirement community that houses over 9,000 people and they have heard me. do not take msc!!!!! Read Less
Sail Date January 2016
Sailed in Aurea Balcony, never met my cabin steward for days and only saw him 2xs. Food is terrible in the Black Crab Dinning. Most dinners we had to order several dinners just so we could find something edible. Cold, dry, fatty and ... Read More
Sailed in Aurea Balcony, never met my cabin steward for days and only saw him 2xs. Food is terrible in the Black Crab Dinning. Most dinners we had to order several dinners just so we could find something edible. Cold, dry, fatty and extremely small portions. Ordering a drink in the dinning room wasn't consistent and I never recieved what I ordered. Staff was rude and not attentive. We were very discusted with the amount of body odor, and rude pushy passengers. My bathroom sink was leaking and 4 people came to fix it, each one said it was fine after flushing the toilet and not using one tool, the pipes were finally replaced and stopped leaking. The Internet service isn't good , after buying it 2 of my iPad devices were not compatible ! Waste of money. Getting off the ship at ports is a nitemare and they were always 2 hours late , which shortened our port times. We did many excursions but being hearded like animals in 1 room for over an hour without any space to move was a nitemare, idk why they didn't have us wait outside and organize. There are very few windows in public spaces and if there are they are covered up, giving spaces a very closed off feeling. Spa was ok , strange layout men and women's steam, sauna and relaxing room are across the lobby from the treatment rooms. I didn't like to see men walking around naked. There isn't a drop of water to be found in the spa. Overall this cruise was not worth the money, bad food, bad drinks and bad service. Read Less
Sail Date February 2016
First time on MSC was disappointing. MSC follows the same business model as the airlines: Maximize profit while minimizing customer service. Crew: Some of the crew would go out of their way to make your trip pleasant while others ... Read More
First time on MSC was disappointing. MSC follows the same business model as the airlines: Maximize profit while minimizing customer service. Crew: Some of the crew would go out of their way to make your trip pleasant while others would not lift a finger to assist. My wife was ill one morning and I had asked for a cup of soup from the dinning room, which was being served, to take back to the cabin. The response was NO and that was the end of the conversation. I had watched others request items and they would never return. I suspect some of the crew had cognitive and social deficits. One thing I will mention I found some of the passengers were very rude to the crew which was inexcusable. Safety: Give them an F. Coming back on board from port the person ahead of me set off the metal detector twice. On the third attempt the crew member shrugged his shoulders and let them through. They could have easily come on board with a weapon. The Pantheon Theater was a death zone for some. The little time we were in the theater 8 people fell unassisted to the floor (steps at the bottom of the theater). One person did a face plant and broke his glasses and hurt his nose. A repeat passenger said this happens every year yet there is no signage to warn passengers. In the buffet someone had spilled a drink on the floor and not one crew member, even though they noticed the spill, stopped to clean it up. A bad cold and pneumonia was going around which is not unusual on a cruise. However, on past cruises crew members were stationed by the hand sanitizer dispensers encouraging passengers to use especially ones located at the dinning areas. I found 30% to 40% of the dispensers either empty or broken. Not one crew member encouraging us to use them. Environment: The temp on board was on Arctic Blast for the 7 day cruise. Dang that ship was cold especially in the Pantheon Theater. People were wearing jackets to keep warm. Went up to the buffet at 10:00am for a cup of coffee and found the floor filthy with litter, food and spilled drinks. Food: Some of the meals were very good while others were average. Same as I have found on other cruises. Entertainment: Myself as well as other passengers commented they were disappointed with the quality of the shows. The large screen by the pool played MSC ads, which gets boring after a couple of hours. The best part of the trip was meeting other passengers. Made some life long friends on board. Conclusion: I would rather make a reservation on the SS Minnow with the Skipper and Gilligan than cruise on MSC. Read Less
Sail Date February 2016
First off, I'll say I will not be travelling with MSC again. My wife and I have been giving all of the cruise lines a shot and we chose the March 19, 2016 sailing of the MSC Divina to check out what MSC had to offer. We’d hoped that ... Read More
First off, I'll say I will not be travelling with MSC again. My wife and I have been giving all of the cruise lines a shot and we chose the March 19, 2016 sailing of the MSC Divina to check out what MSC had to offer. We’d hoped that it would be a good value, and that MSC had corrected some of the mistakes noted by other travelers since launching in the North American market. New to cruising in 2010, we have traveled on the Carnival Dream, Norwegian Epic, RCL Adventures of the Seas, and the Ruby Princess; such is an indication of our cruising experience. On our sailing, ship information provided by MSC indicated the following stats: 4319 guests, 1294 crew, in 1259 cabins. As the number may indicate, the ship often felt over-crowded. MSC’s own information states design capacity at 2518 (all rooms booked at double capacity). The buffet was very much a free-for-all and loungers on sea days were difficult, if not impossible, to find. Embarkation - we embarked without too much difficulty or delay, possibly because we still had to register our credit card at one of the terminals on board and had to locate the Casino bar in order to pick-up our prepaid drink vouchers. This, in a way, felt like a forced introduction to the ship’s layout. While we were on board by 3pm, 1 piece of luggage arrived to our room at 4:30 pm, with the 2nd piece only arriving at 6:30 pm, after we had already proceeded to and returned from dinner in the buffet. Muster - We were assigned muster point E. We showed up for the drill and, after having our cruise cards scanned, there was very little direction from staff. We basically listened to instructions over the speaker on how to don life jackets and then practiced doing the same, with the instructions repeated multiples times in all the offered languages. Ocho Rios - Upon embarkation we found a notice in our cabin stating that due to weather conditions our advertised first port on day 3 was being moved from Falmouth to Ocho Rios. This resulted in our having to purchase internet on board so we could inform the third party tour provider we had arranged for Falmouth. We then reserved through MSC the Chukka Beach Break. For excursions, guests are asked to meet in the Pantheon Theatre to receive stickers indicating their tour and to disembark when announced. The handing out of stickers was poorly executed, with no one greeting you when you arrive at the theatre. Once in the theatre, you had to guess as to which of the three lines has the correct sticker for your tour. Only three staff were on hand when we arrived, with the person in charge making announcements while trying to distribute stickers at the same time. The situation was just general mass confusion for all involved and not the best way to corral a few hundred people. We very much enjoyed our Chukka visit itself, an intimate private beach with calm waters and soft sand and, luckily, our best sunny weather day of the trip. With maybe 80 people all day, the beach offered free chairs, with large umbrellas available for $5. Other guests chose to move their chairs back to plentiful tree cover. A pay bar and basic lunch was offered. For $10, a jerk chicken leg with spicy curly fries and jamaican ketchup were the entree of the day. Decent bathrooms and outdoor showers were available. A security guard was on site, not that I could tell that he was needed. When returning to the ship, we stopped at the obligatory shopping destination just before the pier. Based on a previous trip we realized it was a quick walk to ship right from there and didn’t concern ourselves with getting back on the bus at a scheduled time, letting the driver know. It also allowed us to visit the shops directly next to the pier on our way back. Grand Cayman - While our port was not changed, our tender location was. Again due to weather, we tendered not directly to downtown Grand Cayman, but set anchor in Spotts Bay. From Spotts Bay, MSC provided a free 20 mins. shuttle to downtown Grand Cayman. The shuttle service was a little disorganized due to its last minute nature. We tendered and arrived on land about 20 mins. before the shuttle service began, with MSC choosing a location for those waiting and setting up shelter from the rain only after people had already arrived and had been searching for where to go for 10 mins. Stickers were also handed out only then, which ensured you were able to return on a shuttle back to the ship. Handing these out on the ship or tender might have been a better solution.There was again general mass confusion, as Norwegian was also in tendering to that location at the same time, and you always had to state your ship’s name before anyone would give you any information. Due to a bit of rain settling into overcast skies, we only did some shopping downtown, putting off our visit to Seven Mile Beach for another visit. We enjoyed a tasty lunch and stiff drink at Paradise Restaurant, but were a bit surprised at the bill, having missed that prices were listed in Cayman dollars, then converted to US on the bill. Cozumel – We had reserved a spot at Nachi Cocom for the day based on online recommendations and we were not disappointed. After about a 20 mins., $16 each way taxi ride from the port, we were warmly greeted at Nachi Cocom with a glass of champagne. It was a slow day, with maybe 60 other guests the entire time we were there. We were offered cocktails, pop, and water all day and a lunch of traditional Mexican entrees was offered and served to us right on the beach. Manuel, our server, could not have been more attentive. We also appreciated the free wifi. Back on the boat at the end of the day, we watched as the ferries for tours travelling to Playa del Carmen returned well after the ship was scheduled to leave port for the day, showing up at 6:15 pm when the Divina was scheduled to leave Cozumel at 6 pm. We left port at 6:30 pm that day. Nassau – We chose to spend the day at the British Colonial Hilton, within a short walk of the cruise pier in Nassau. For $65 per person, we in return received a $40 per person food and beverage credit and full access to the property’s beach area. Located within the same bay at the pier, we spent much of our time just watching later cruise ships come into port and turnaround, backing into their slips. Again, service was attentive and lunches offered were tasty and came in huge portions. Pool decks – I really do not believe the MSC Divina is designed for 4300+ guests. Deck attendants start putting out loungers at 7 am each day. A primary location for chairs is deck 15, which also happens to be the walking/jogging track. Once chairs are out, there is often less than 1m left for the jogging path, so be warned. Pools and hot tubs were always crowded. Also, parents would let their children snorkel in the hot tubs – why? On sea days, all premium chairs are taken by 8 am. The towel game is also played, with the 30 mins. unused chair rule never enforced. On our last sea day we occupied chairs from 7:30 am to noon, witnessing 4 chairs next to us reserved but occupied only occasionally by 1 person for the entire period we were there. The waterslide is very basic, doing a 360 loop clockwise and a 720 loop counter clockwise. Also, the waterslide is only open from 10am-1pm and 2pm-5pm and there were often long lineups. I also noticed one day when the maintenance crew chose to shut down the waterslide during open hours to touch-up paint on the staircase – poor scheduling. Loungers – I had the time so on a port day I walked all public pool areas and counted all the loungers. This did not include Top 18 or the Haven pool areas. Approx. 855 loungers were put out and another 400 were still stacked, where I’m sure all are used on sea days. You can see why a chair can be hard to find on a sea day. Even if more chairs were available, I don’t know where the Divina has any more available deck space. Towel Service – Orange beach towels are found in your room and you are allocated 1 per day, changed each evening. There is no station available for exchanging towels used during the day for fresh towels. Dining – We only ever ate in the main dining room at out scheduled 5:30 pm seating once, as I will explain. Through our travel agent we had requested a table for 2, and we understood that would only be accommodated subject to availability. What we did not realize is that it is next to impossible for this request to be met on the MSC Divina. Based on MSC deck plans, in the 3 main dining rooms there are a total of 20 tables for two available, and with 2 seating times, a total of 40 couples out of 1259 cabins will be given this options – very long odds given there are also a couple of levels of service offered over the Fantastica class we were booked on. Saddled with the fact that we would have to accept traditional dining, we sat at our assigned table and soon realized the MDRs would not suit us this cruise. We were sat at a table for 8 and came to realize the other three couples at our table spoke only French, where we spoke only English, resulting in an awkward lack of conversation, an issue we have taken up with our travel operator and MSC. We also were not impressed with our waiter’s inability to find a way to adequately communicate with the French speaking couples at our table – the one French speaking girl at the table with very basic English skills was required to act as interpreter for the other guests at the table. We also encountered the situation with our table attendant where we were offered still or sparkling water and when I asked for tap water he said he did not know what tap water was – very irritating. We also overheard the waiter at the next table relay to his diners how he was just finishing up a course of antibiotics for a bug he had picked up in one of the ports. Should the waiter have been working and was this appropriate dining room conversation? So we resigned ourselves to the buffet for much of the cruise. While we enjoyed the taste of the food, we came to feel that options were limited. There are no premium items on the buffet e.g. cocktail shrimp. Items like steak and lobster were available at a surcharge, not that I saw anyone partake. While they serve more than pizza, hamburgers, and hot dogs, it’s my opinion MSC is quite happy with how much fast food they are putting out there. In the evening, they also close off the rear of the buffet for the kids club, restricting access to some of the better dining rooms views to the kids. At 6:30 pm you could hear the chanting and marching of the kids as they proceeded back to their dining area. Galaxy Brunch – we didn’t enjoy a very uninspired and poorly executed brunch at the Galaxy restaurant. The menu was straight out a classical French cooking school textbook, with no care put into its preparation. We were offered courses of raw oyster, tuna tartare, smoked salmon and tuna, foie gras and prosciutto, and beef carpaccio. Our entrée was eggs benedict, with the hollandaise tasting of direct shots of lemon juice, all served on a stale English muffin. It didn’t help that a rude family of 16 quickly got bored of a formally served meal and basically roamed the restaurant as they saw fit, using the view from the restaurant to ogle sunbathers down below. We chose not to eat at either Eataly restaurant, commenting that neither is very romantic in any way. Think plastic seating in a dining room that reminded me of being in an Ikea cafeteria. Entertainment – The show was themed differently each night but usually incorporated the same mix of dancers, singers, and acrobats. There were always seats to be had at the early show but this also meant people would stroll in at and after the advertised show time. Some guests were also quite rude, feeling it appropriate to talk throughout the show. Lastly, late arriving guests would end of sitting in the aisles, creating a hazard. F1 Simulator – For $9, you were given 5 mins. to complete as many laps as possible. The simulator is fun but difficult. We often saw drivers who had spun out spend much of their time just getting straightened out and going again, eating up 1 to 2 minutes of their drive time. You also had to understand and be comfortable with paddle shifting. At about 1:20+ per lap, you had time to complete about 3 laps. Water – A water package is not offered for pre-purchase by MSC so we decided to purchase the 1L bottle of still water in our cabin. Although we would have been willing to purchase a bottle each day, our first bottle was only replaced on day 3, with the checklist/bill used to indicate you had made a minibar purchase never being replaced. MSC also does not have water available for purchase as your disembark on port days. They also discourage the use of water bottles in the buffet by placing a plastic stand until the tap, making larger bottle more difficult to fill. They cite the sharing of water bottle as a possibly leading to the spread of illness. Disembarkation - we were actually able to disembark early, ahead of the scheduled time assigned to the colour of luggage tags we received. Once on land, we had to locate the luggage carousel marked with the same colour as our tags. We were then able to get through Customs quickly and then promptly onto our shuttle to Fort Lauderdale Airport. Summary – Basically, I was hoping for an experience similar to my previous cruises and my expectations were not met. MSC is trying to pack every last person onto their ships and get the impressions that I should see it as my failure for not recognizing that. I really do hope for future guests, and in respect of other cruise lines that they are a community of, that MSC takes the time to address the feedback I am sure they receive. Read Less
Sail Date March 2016
Many huge issue with this MSC cruise over Spring break 2016. FIRST & LAST on MSC Family of 4 (2 Adults & 2 Teens) First: Bahamas First day on board, Excursion Customer Service only gave me 3 of my 4 tickets for Bahamas ... Read More
Many huge issue with this MSC cruise over Spring break 2016. FIRST & LAST on MSC Family of 4 (2 Adults & 2 Teens) First: Bahamas First day on board, Excursion Customer Service only gave me 3 of my 4 tickets for Bahamas Jeep/Beach Excursion. Four days later and countless trips to the Excursion office. They said someone at MSC cancelled 1 of 4 tickets we had for Jeep/beach excursion in the Bahamas. I did not cancel 1 ticket and did not book any excursion through my travel agent. Had to buy another ticket on board for $75 for Jeep/beach excursion. Still pending $75 refund for MSC cancelling one of my tickets for my excursion. Second: Grand Cayman Do to weather issues, our first selection for excursion was cancelled which was snorkeling. So we choose Dolphin encounters and string ray city. The morning of the excursion while getting our stickers for the excursions, we were told that half our excursion was cancelled. Which was the Sting Ray City part. MSC would only offer 30% (which is $35) for the half cancelled portion of our excursion. I told the lady no and that I wanted more. If Sting Ray City by itself is worth $50 per person, than we should be getting around 40% back, not 30%. That means I lost $60. She said to come back later after the excursion and speak to the Excursion Supervisor. After the excursion, we went to speak to Excursion Supervisor and they were not there. Left first message to contact me about the cancelled part of the excursion. Later at night, call customer service for excursion and left another message to call me. No response. Then every day a either came by the excursion desk or call and left a message. No responses. Third: 2 out of 4 Luggage were damage 2 out of 4 luggage were damage when they were brought to our room. Daughter luggage had damage handle and son had a big ding in it. On a positive: - The boat is beautiful. - Room staff is nice and very attentive. - Buffet had best pizza of any cruise we have gone on. Need to improve: - Adult activities. Not many pool and night activities. - Young Teen Activity. Kids were very bored on this cruise. Were getting kick out to made room for smaller kids. Very small kids area. - Did not like that crew was picking up the lounge chairs by the pool at 4pm. Made us feel unwelcome and implying that we should leave to pool area. Some people like to hang out in the pool area later in the day to get less sun and enjoy some drinks by the bar. Should leave some lounge chairs later in the day to watch movies and enjoy the pool area longer. - Food was better at the buffet than in sit down restaurant. - 7am to be out of your room to disembark on last day is to early Read Less
Sail Date March 2016
From embarkation to end, with the exception of Bermuda, this cruise was the worst of 60 cruises we've taken on Princess, Celebrity, Holland America, NCL and Royal Caribbean. The line was very long outside the terminal just to get ... Read More
From embarkation to end, with the exception of Bermuda, this cruise was the worst of 60 cruises we've taken on Princess, Celebrity, Holland America, NCL and Royal Caribbean. The line was very long outside the terminal just to get into the building - took us an hour to check in and that was at 12:30. Instead of taking your credit card at check in, they direct you to one of the kiosks on the ship to register your credit card for use on board which we stood in line once again to do. That is one of their new procedures we were told. The lifeboat drill was a complete joke - our muster station was the casino where they did not even make sure people were trying on their life jackets and we never even saw a demonstration on how to put them on. If one was given, it was nowhere near where we were standing. Now for the cabin - we took the Fantastico pkg which was supposed to be a superior balcony cabin in category 2A. Nowhere on the website deck plan of deck 9 shows any of these forward cabins having any obstruction or any notations showing obstructions. Our balcony was a "steel" balcony where you could only see out if you were standing. When we complained at guest relations, we were shown their diagram of deck 9 which did show our cabins as having obstructed balconies. They said their Miami office was closed on Saturday and they would try to do something on Monday. Well - the following Thursday, they called us and offered us another cabin - with 2 days left of the cruise, we were not going to spend it moving. They didn't so much as offer us a bottle of wine for their mistake and never even admitted their error. Now for the dining experience. When we found out that they had anytime dining, we called and spoke to a Mario who told us just to come and see him at 6:30 that evening and he would change us to 6:30. When we appeared at 6:30 to see him, after missing our 5:30 regular dining time, he looked at our room keys and told us he didn't realize we were on the fantastico pkg and therefore could not change us to anytime dining. So - we missed our dining room dinner that night and had to go to the buffet. Now as to dining in the Black Crab - tables are extremely close together and waiters are having to serve over your head in a lot of areas. The food was mediocre at best - pencil thin prime rib and not much variety.. Food upstairs in buffet was pretty good though with much variety. The ship itself is beautiful - probably the prettiest on the sea and kept very well. The entertainment also was exceptional. We cruise several times a year and generally are not critical people. We realize things are never perfect and have never given any ship such a negative review. After hearing so many other passengers complaining about various things, we felt this review was warrented. Read Less
Sail Date April 2016
This was our ninth cruise and the worst one ever! When checking into our room there were blood spots on the pillow cases, the sheets were pilled, and didn't look clean. When checking out we descovered the sink was leaking, so ... Read More
This was our ninth cruise and the worst one ever! When checking into our room there were blood spots on the pillow cases, the sheets were pilled, and didn't look clean. When checking out we descovered the sink was leaking, so everything we stored under it was soaked. The ship was hard to get around in as there were no maps and just small signage, and the ship was over done with mirrors and generally dark. The buffet was ok, the best food they had were desserts. The main dining rooms were so-so to poor. The steak house was just plain bad, about one notch above Pizza Ranch, maybe. We ordered four steaks and one was inedible. The Italian reasturant was a bit better. One thing I found totally unacceptable was that they would not bring free water to the table no matter how nicely I asked -- they totally refused saying they didn't have regular water. If you want water with your meals it was a six dollar up charge. The entertainment was typical poor quality cruise entertainment. The Ports and excursions were normal cruise fair. The staff was a bit aloof and seemed to have a small chip on their shoulder (of course a few people were very nice). There was a up charge for everything, we are amazed they didn't charge us for walking down the halls. My wife ordered a martini and we have never seen one that small, we asked if it was from a happy meal. The people who give this company a good review must not have ever been on a different cruise line. We will never go on a MSC cruise again! Oh I forgot to mention the phones didn't work. MSC is One Giant Ripp Off! Read Less
Sail Date April 2016
MSC is the worst cruise line ever. I have traveled a lot and been on a good number of cruises on different cruise lines - this was the worst trip ever! First, the few good things: embarkation and debarkation were the smoothest I ... Read More
MSC is the worst cruise line ever. I have traveled a lot and been on a good number of cruises on different cruise lines - this was the worst trip ever! First, the few good things: embarkation and debarkation were the smoothest I had ever seen. Our oceanview cabin, 8151, was more spacious than I am used to (although the lifeboats were just beneath our portal and the lights were on 24/7 which was kind of annoying) Our cabin steward was great. And the infinity pool was gorgeous! The bad: the food was terrible. I can't say how bad it was, I eat better food in our high school cafeteria at home! Both the buffet and dining rooms were awful- the variety was lacking in both, the quality was awful - many meals were inedible! The food temperature was lukewarm at best - never a hot meal!! Many of us in our group of friends, as well as many others we heard about on the ship, became ill. I'm not sure if it was the food or what - but we became violently ill, which certainly put a damper on the trip! None of the staff anywhere on the ship (aside from a select two or three employees) were friendly, or helpful. We had to ask for water at our tables, the bar service was beyond slow, and it was honestly as if you were bothering them if you asked for something. The setup of the ship was off too - nothing was easy to get to, or you had to go through many other places to get to your destination - the layout was bad. We had prepurchased wifi before boarding - it was offered by the minute. After boarding, it was impossible to get the wifi to work right, and when I did finally get logged on it said my data had expired! Guest services said they converted the minutes purchased to data which was used up trying to get logged on! Total ripoff! The "fitness center" was tiny - with a select few cardio machines and weight machines. Many times you couldn't get on your preferred cardio due to none being available! I would never consider traveling on this cruise line again. Read Less
Sail Date April 2016
We chose this cruise because of the price and traveling with a group of 10. We had low expectations as we usually travel on smaller ships and knew this would be crowded. The MSC Divina is a beautiful ship and for the number of ... Read More
We chose this cruise because of the price and traveling with a group of 10. We had low expectations as we usually travel on smaller ships and knew this would be crowded. The MSC Divina is a beautiful ship and for the number of passengers, MSC does a great job in embarkation and disembarkation including at the ports visited. The cabins are nice (we had a balcony and for the money it as a very nice cabin) Our cabin steward was excellent and friendly. Those are the positives. The negatives were that there were a very large number of children who were left to run wild all over the ship and at all hours including at the pools where there is no room to sit, stand or in most cases even move. You have to shuffle through the areas as it is soo crowded. The food onboard is mediocre at best and the buffet is a joke. The same thing day, after day and while the buffet is supposed to be open until 2 am, they close it down at 1 am. The dining room staff is stressed to the max. There are so many tables crammed in, in the dining rooms that the staff can hardly move to deliver the food so the staff is very unfriendly and if you ask for anything their response is one of annoyance. Port visit times are so short that it is hardly worth stopping. We arrived in Nassau and by the time we got off the ship at arrival in the morning, we had to be back on board at 2 pm, even tho it is a very short distance the ship travels over 8 days; so addl. time could be allowed at the ports. Unless you are traveling with a pack of children (even though there is not much for kids to do on board) and want the inexpensive cruise to basically let your children run wild for a week, I wouldn't recommend this cruise to any one. MSC needs to cut back on the number of guests on board and allow their employees some time off while in port (on a rotating basis) so that they can have some free time and perhaps not allow their stress to be reflected in their dealings w/their customers. Wouldn't recommend this cruise to my worst enemy. Read Less
Sail Date April 2016
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign ... Read More
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign transatiction fees. 2) There are bugs in room, bite me a lot. 3) Their official website always has IT maintainence, for at least 2months, I can not make the online checkin and buy the so called discounted prepaid onboard package. So I think that's just tricky. 4) They surchage the tip 12 per person per day. Consequently, the waiters in restaurant and room service doesn't do their job well.Just gathered and talking, and showed bad temper to me and other passenger. 5) Their excursion in Jamaica is terrible. No one lead our group to the dock, and during the programme, guide told us wrong information, which result our missing some part of the programme. Read Less
Sail Date May 2016
Let me begin by stating this was my very FIRST cruise and my view was somewhat tainted by my wife's experience spanning over 35 cruises. Our check-in experience was more painful than having a tooth extracted without Novocain. The ... Read More
Let me begin by stating this was my very FIRST cruise and my view was somewhat tainted by my wife's experience spanning over 35 cruises. Our check-in experience was more painful than having a tooth extracted without Novocain. The security person we dwelt with was rude, disrespectful and without class. Once her supervisor entered the conversation and explained the policy we entered the 2nd check-in area without incident. Once we entered the reception desk our booking sheet (which clearly stated 2nd seating for dinner) was "screwed up" and we were placed on the first seating (2nd chance to impress) and they failed terribly. We made it to our room which was surprisingly large however, the was dusty,(we have pictures to support this accusation) the carpet extremely old and the bathroom had an odor reminiscent of a PUBLIC restroom in a seedy gas station. We mentioned the peculiar smell and were told it would be address that evening, well it wasn't. The duvet cover was torn and the room attendant never replaced it although it was in plain sight. The dining experience was just that... The table was never set properly and to add "Insult to injury" we were given serving spoons for tea and soup. We all looked at each other in amazement. The excursions were great however, arriving late and disembarking even later (because of chaos) subtracted time from our excursions. Their was little to nothing to do onboard and if MSC is attempting to break into the american market as a management person stated they have a LOT TO LEARN AND A LONG WAY TO GO!!! The lines for the buffet were long and many guest simply have "no home training" to quote a phrase and were down right rude which caused others to act in kind. I could continue however, I believe you get the idea. Next time you cruise, if MSC hasn't deterred you from cruising again please do your research and listen to reviews. I believe most reviewers are honest and although it may simply be one persons opinion, think about those who have said nothing. Read Less
Sail Date May 2016
The good; Ease of getting aboard. Deserts Breads The bad; Garbage smell from aft elevators one time in aft. Septic smell at aft pool one time in aft. 2 hour dinner in dining room. Cold food in dining room ... Read More
The good; Ease of getting aboard. Deserts Breads The bad; Garbage smell from aft elevators one time in aft. Septic smell at aft pool one time in aft. 2 hour dinner in dining room. Cold food in dining room Stained tablecloths in dining room. Cancelled port excursion after sitting and waiting for an hour on ship and an additional hour of standing on shore. Then another 50 minutes in line to book another excursion. We spent 10 plus minutes trying to get a drink at a couple of bars. We finally found a bar we could get served at. If you give up on the dinning room as all the people at our table did its pizza only n the Buffet after 9 pm. This is a problem if you do the show, have a drink and then go to the Buffet. We believe their is not enough employes on the ship to get what they need done. We " thought" as it was an Italian ship the food, employes, and service would be top notch. It just was a very poor experience One last thing About the cabin, we had a balcony. The chairs do not recline. Never ice in our bucket, the temperature fluxiated, the pillows were lumpy. Sofa was a brick. Read Less
Sail Date May 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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