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1,686 MSC Cruises MSC Divina Cruise Reviews

Ship was beautiful, clean, & VERY well maintained. Embarkation/debarkation was wonderful - best I have ever seen. Quick & very efficient start to finish. Captain Pier Paolo Scalia was wonderful. Andre (cruise director) started ... Read More
Ship was beautiful, clean, & VERY well maintained. Embarkation/debarkation was wonderful - best I have ever seen. Quick & very efficient start to finish. Captain Pier Paolo Scalia was wonderful. Andre (cruise director) started out boring, but got better as cruise progressed. Entertainment was just OK as a whole. Bingo games were boring. Casino could use more low-stakes blackjack tables, & I missed not having a craps table. Main shows were mostly good & Michael Jackson tribute was GREAT! The secondary entertainment/shows were mediocre at best. Many of the staff spoke limited English. No Comedians or comedy acts. Dining room food was good but not great. Steaks were all tough (including filet), & some nights the food choices lacked variety. Always small portions, but you can request multiple entrees if you wish. The pacing of food delivery at dinner could use improvement, & our waiter never smiled. Plan on at least 90 minutes for dinner service. One night dinner service took 2 hours, which is too long for American expectations. Limited number of smaller tables, so if you don't want to be at a large table you need to request a change early. Buffet was very good to great, & best choice for lunch. Even though this ship is based in Miami, MSC is an Italian Cruise line that attracts many Europeans. A lot of the passengers seemed rude (even more than usual), but that could be mostly cultural, since the ruder ones mostly seemed to speak limited English. Read Less
Sail Date July 2016
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service ... Read More
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service and I did not receive that from the MSC Divina. I also think you get better service if you can speak a language other than English. I speak English and Spanish. For example, a guest service rep was more friendly to me when she found out I spoke Spanish. Overall, the service was not bad, but the staff was not as attentive as I was expecting them to be. I did however receive OUTSTANDING service from Victoria Chakwenya (from Zimbabwee) in guest services as she always had a smile, she was very helpful, she was lively, and made me feel at ease each time I had a question. She was TOTALLY AWESOME. Overall, for a first time cruiser, I think you will enjoy it. I liked it because I simply love cruising and I make the very best of my sea days, my balcony, and my vacation time. MSC is new to year round Caribbean trips from Miami and as they get better I think they will be a fierce competitor. My children sailed for FREE which was a major selling point for me as well as the itinerary locations. If I am given the right price, my children sail for free, and they make improvements in the food, service, and entertainment, I will definitely sail will MSC again. Read Less
Sail Date July 2016
I have to say I was overall disappointed with this cruise line and the ship itself. Perhaps my expectations were too high going into it as I had incorrectly made the assumption that the price was set low as a tactic to compete in the ... Read More
I have to say I was overall disappointed with this cruise line and the ship itself. Perhaps my expectations were too high going into it as I had incorrectly made the assumption that the price was set low as a tactic to compete in the market with the other big cruise lines such as Royal Caribbean, Celebrity, Norwegian, Princess, etc (all of which I have sailed with many times). Unfortunately, I was wrong. The price was low as we got what we paid for. Thank goodness kids under 12 are free as I would not have wanted to spend one penny more for what we experienced.  MSC matched my loyalty status from another cruise line so I was granted "Gold Status", which is one level under the highest status possible. This gave me a fruit basket, a picture with the captain on a particular night only (which we were never able to find out how to get as no one knew), one hour in the steam room/sauna area (a $20 value) and an invitation to a cocktail reception one night of the cruise. I at least appreciate their willingness as a company to match status as other cruise lines will not do that.  To start off, the ship is in complete disrepair. It's is, frankly, filthy. The carpets are so dirty that most of the ship has this dingy smell to it. The carpet in our room, and many places, is this burnt orange color, like from the 1970s. I almost want to say it's from the 1970s as it was so filthy!!!! I know this can't be the case but it was gross. It had stains everywhere and smelled like a “highway motel”.  I wouldn't let me daughter sit on the ground to play with her toys in the room. It was awful. Continuing on with the room, the first night we turned in, we found the pillows were all lumpy and falling apart. And I mean they were LUMPY. Like the kind you throw away and would be embarrassed to give to a guest in your home. Oh wait, that's right, you wouldn't have them for a guest as you would already have thrown them away! I couldn't believe it. We called housekeeping and our room steward came. He apologized and said they make them put out those pillows and he knows they are bad and can only change them upon request. Ya, so in other words, they are putting out a crappy product to cut corners and know it but will only change it out if someone calls them out on it. Very professional MSC. Unbelievable. Then, there are the bright orange towels in the room that are for the pool. Not only are they all tattered and fraying but you can only change them out once a day for new ones and it needs to be done in the room. What a way to cut corners, again. You wouldn't want your guests to have a dry towel at the pool, let alone one that is not ripped. On a more positive note, the room size was standard. There was ample storage space and the comforter was light and comfortable. The bathroom, though was rusting and had chips in the sink. It, again, was in need of some serious repair. The chairs were also all stained (they were covered in a darker brown fabric and had deep oily stains - like they had food and drink spilled all over them for years). Just gross. I'm not sure what to make of this but there was an ashtray (at least that's what it looks like) in the bathroom next to the toilet. ??? I'm still not sure what the appropriate comment for that is. It was also extremely loud. You could hear guests slamming doors, running up and down the hallways, etc. We were never up late, as we had a child with us, but it wasn't until the wee hours of the morning that things finally quieted down. And to reiterate, we have cruised many many times on various ships and I have never experienced noise like this. To be fair, it could be due to the guest demographic but I shall not comment on that. The next big thing is the pool area as it tends to be a place one spends a lot of time, especially with kids. There is a waterside but kids need to be at least 8 years old and 46 inches to use it. Sort of disappointing. The main outdoor pool is gross. The tiles are falling off everywhere and it is filthy. There were chunks missing and stains all over the place where they tried to patch it up. The pool fountains were off half the time and all rusted out. One day, when the fountains were actually on, a piece of one broke off and water was just shooting out about 6 feet high..........they just left it like that with the metal piece broken off sitting in the pool. They constantly had the shallow parts (the 4-inch deep areas) of the pool closed off. The water looked dingy and smelled. They would not allow cocktails near the pool area, so you could not enjoy your drink with you feet in the water or lounging in the shallow area. On this seven day cruise we only once got chairs at the pool itself and had to be out there at 6:30am to even get them. Lounge chair space is always limited but we've never had anything this bad on any other cruise. People literally went out, tagged tons of chairs and then never sat in them. It was simply excessive on this cruise as people will do that everywhere but not to this extent. It was almost as if they simply did not have space to accommodate the amount of passengers they had on board.  The doors leading to the indoor/outdoor pool were also filthy. They were glass and metal and just covered with smudges. I only saw them cleaning occasionally, likely because they just do not have enough staff as they are cutting corners. The indoor pool was even worse than the outdoor pool. There were so many tiles missing it looked like someone had picked off half the pool. The tiles were laying broken all over the floor, some very sharp that could cut your feet. There was also black tar melting off of the hot tub bars in-between the wooden panels. We got it all over our hands and on our daughters bathing suit. They tried to dry clean it (and apologized) but could not get the tar off. One day, the ladder to the pool broke and was covered in red and white tape. The mats on the flooring were also falling apart and torn with all kinds of gunk and hair. The floors in general were just filthy, sticky and stunk. There were fountains at the front of the indoor pool and they were not on a single time. They were all rusted out and probably permanently broken. Given the state of the pools, I did not want my daughter to get in the pool (either indoor or out) but felt I had to let her do something otherwise she would have done nothing the entire time.  A final pool area comment, all the "decorative plants" around the pool areas inside and out were falling apart, broken and just in disarray.  It literally looked like a bunch of tattered plastic shoved into a bunch of plastic rocks. Does the crew even look at that stuff? How embarrassing to leave things in that manner, and of course, there was trash all over and inside of it.  The pool bars were also dirty and the glass top was all cracked. They were clearly understaffed so I only saw people taking drink orders around the pool(s) a couple of times as there was no one available to take orders. Being understaffed, it could take a long time to get a drink at the bar itself, and the drinks were pretty terrible. There was one bar menu that had only the basics and it was the same menu all over the ship. There was no variety. Lack of staffing also meant that no one was there to clean up cups, plates, trash, etc. around the pool and the entire area just looked trashed half the time. It was like walking through a dump. The entire right side of the pool area (forward) also stunk like a backed up sewer after the 1st day. It was particularly pungent next to the gelato stand and the bar connected to it. It was hard to order a drink when all you could smell was open sewer. I think it had something to do with the pool on deck 15 next to the smoking area that suddenly drained during the 1st day of the cruise out of nowhere..........it literally just “whoosh” drained. They had to close it for a few days, but the smell never really went away even after they repaired it.  One morning I asked for a glass of water at one of the pool bars and they said that I would have to purchase a bottle or wait another hour......and it was 8:30am. According to the bartender, they have to run the water for an hour before it is safe for drinking because of all the chemicals in it. What are they putting in the water........... A final comment on the bar situation is the drink packages they offer. I was impressed that they offered a package of 14 prepaid cocktails and a wine with every dinner. It gave about a 30% discount and was something I've never seen other cruise lines do. You usually have to get the all you can drink package which is just way to much. BUT, instead of it being loaded to you card, you have to carry around these paper vouchers. That I could not understand. It was like a trip back to 1989 where this was the best technology they had. Why not just load it to your sea pass card? The coupon book could early tear and get wet or you could lose it (perhaps a planned strategy). As for the wine at dinner, it was very cheap basic wine. Probably something you'd pay $6 a bottle for in a store (maybe less). It ended up costing $12 with the pre paid vs the $25 they were charging in the dining room. If you did not finish the the wine, though, they would not let you take your glass of wine with you. They put it in a tall/high ball glass?!?! Why can't you just have your wine glass? That seemed cheap to me.  Continuing on with how understaffed they are, these poor people were running around like crazy. It's like they had each person doing two peoples job. One night I saw one of the head waiters hit one of the Filipino waiters one the back of the head telling him to go faster. I was in complete shock. I wanted to say something but the rules in the US do not apply so perhaps hitting staff is acceptable but certainly not right. Unbelievable. The uniforms of ALL staff looked worn and dirty. Everything was incredibly faded and had fraying as well as strings/pulls visible. It looked like the company had not provided new uniforms In a LONG time. Their shoes were also just cracked and old. Perhaps they do not provide a uniform budget and maybe make them pay to have their cloths cleaned. It was disgraceful and I feel bad for the staff that are working under those conditions. A couple of staff mentioned trying to leave as soon as they could when I commented on how it seemed they were understaffed. The staff are clearly not happy and it shows. I can only hope they are not abused in any way behind the scenes when one was hit in front of everyone in the dining room.  Now on to the food. I'd have to say the main dining room food was better than some ships. It was not great but it was at least decent. Some things were better than others but that's the way it goes. The buffet was a complete mess. The food there was standard cruise ship buffet food BUT the pizza was great. Some of the best pizza I've ever had on a cruise that did not come out of a specialty restaurant. I guess the Italian quality shines through with the pizza! We did not try the specialty restaurants as it was a la cart and not a fixed price like other cruise lines. To get an appetizer, entree and desert you'd probably be looking at close to $50 a person which is far to high in my opinion. As I mentioned above about the staff uniforms being torn and tattered, the linens in the dining room were the same. They were all torn, stained and falling apart. It was a disgrace.  Even though the pizza in the buffet was good, it was a complete mess and I mean a complete MESS. I don't know how they allow that sort of chaos. There was no place else to eat most of the time and it felt like 3,000 people shoved into a tiny unsanitary space. The water machine was also broken there half the time and quite frustrating. You could not get water on the ship anywhere but in the buffet and there were not enough water stations so you would stand forever waiting for the few that were open and functioning. I felt dehydrated on several occasions and truly had trouble getting water! This was the case in the spa as well but I will leave that for another section. I did manage to use the gym and spa and it was, again, disappointing. In the gym, there were only two elliptical machines and, I think, six treadmills – for thousands of people. On only one day did I get to use an elliptical machine due to the crowds, and they were in terrible condition. You could not get them to do a proper full rotation so the range of motion was extremely limited making it hard to actual get any “cardio” out of it. The other equipment was in decent shape from what I could see but was simply very limited and thus always crowded. I did try their aqua spinning class. It was my first time doing such a class and I was somewhat disappointing. I used to teach spinning and still practice regularly. I wasn't sure what to expect, but there was not much resistance with the water and you really needed to get in some awkward and uncomfortable positions to get a true cardio workout. The instructor was wearing “booties”, like the kind you wear for scuba diving. When I first saw that I was a bit concerned as the plastic foot holders seemed uncomfortable but nothing was mentioned. After the class I had the skin ripped off my right foot and it was nearly bleeding. All they said was “I was strong” and laughed it off? If they know it's a problem, and the instructor has to wear boots to prevent skin tearing, why would this not (a) be mentioned to participants so they can put on socks of some sort of protective covering or (b) booties provided for participates of the class as a piece of necessary “equipment” for safety? We were not asked or expected to bring our own jump suits and goggles for RCCL's RipCord indoor sky diving so why should MSC not be providing equipment necessary for the safety and enjoyment of this experience? The spa service I received was a 60 minute massage. Prior to the service I visited the steam room/sauna area. First, they do not give you rubber spa shoes to use in the area so you either bring your own or go barefoot. For sanitary reasons, shoes are generally provided so people are not tracking in whatever may be on the bottom of their own shoes. Can you imagine tracking in stuff from the outside and smearing it in a hot, wet, steamy room? Just imagine what will start growing in there! This next one is unbelievable.......truly. They did not have water available – nothing. So you are expected to use the steam room and sauna but drink nothing. When I asked they said they did not offer water for safety reasons. Ok, call me crazy but what safety hazard would water pose in an already wet area? People are more likely to dehydrate and that is a safety issue. But, they let you track in all kinds of gunk from your shoes into the area? I actually exited the spa area to get some water as I was in fact dehydrating and the “spa bar” is closed from 10:00am-4:00pm everyday so you can not get something to drink. I can't make this stuff up. When I asked for water they gave me the whole song and dance but I finally managed to get someone to get me some as I explicitly stated I was dehydrating! What a mess. On a positive note, the treatment itself was good and the lady performed a wonderful massage so at least there was that redeeming factor. She also managed to fetch me some water (in a coffee cup) but it was clear that water is not offered before or after a massage. Just a few final comments before I conclude. We did not get to experience any of the evening shows due to multiple factors so I can not comment on them. There were problems on several different occasions with staff speaking English. I even speak Italian and tried Italian with them (as they are largely required to speak that language as well) and still had issues in communicating. They spoke none of the other languages I speak so I had to leave it as there is simply a language barrier. The bars and evening activities were nothing remarkable and we thus did not spend a significant amount of time out and about to enjoy the “night life”. Daily activities were also limited and nothing really noteworthy. Embarkation and Disembarkation were quite smooth so no complaints there at all. In conclusion, this cruise and cruise line are a huge disappointment. I would highly caution anyone considering this line. As always, perception is reality so my opinions come from someone who has done over 15 cruises and also has visited over 55 countries staying in 4 or 5 star accommodations. I have a wide range of experiences to pull from and can honestly say this was a less than mediocre experience. Read Less
Sail Date July 2016
This was our first MSC cruise and we read all the reviews and decided that we would give it a try. Price was excellent and we wanted a week away from work. We loved everything - so much so, we've booked another cruise on MSC Divina ... Read More
This was our first MSC cruise and we read all the reviews and decided that we would give it a try. Price was excellent and we wanted a week away from work. We loved everything - so much so, we've booked another cruise on MSC Divina in January. Typically we book a balcony room, but as this was a 'pop up' vacation, we went with an inside room. The room was clean, spacious and quiet. We weren't sure anyone else was on our hallway it was so quiet. Embarkation was extremely fast - less than 45 minutes from parking the car to being on the ship. Our cabin was well maintained and our cabin steward did a great job making sure we had ice each day. We ate breakfast/lunch at the buffet and had no problems finding food we liked. It was busy and you had to look/wait for a place to sit. We ate each evening at the main dining room. We always found something we liked on the menu and enjoyed our food. Our main waiter, Andy, was attentive and after a few nights, knew things we liked and was on top of our order. We never had a bad meal. We absolutely loved the evening entertainment - every show, even the Opera. We thought this was the best entertainment on any cruise we've taken. We did miss having a comedian, but that didn't detract from our thoroughly enjoying the shows. We booked an Excursion through MSC and had to go the Front Desk once. Everyone was helpful. I had to call MSC twice, prior to the cruise, and both times they were very helpful. We were amazed at how the Captain did his welcome greeting in the multiple languages. We found the diverse cultures of the passengers a highlight of the trip. We enjoyed watching/listening to the various people. We've been to all 3 ports before. We took a tour of St. Maarten (ship excursion) and learned a lot about the island. We walked in Old San Juan, sat in a park and talked with a local. We walked around Nassau. Weather was great for all 3 ports. We've been on Carnival, Celebrity, Disney, Princess, Royal Caribbean and NCL. Every one had things we liked about them. This cruise was extra special for us. The overall experience seemed more elegant, without being stuffy. Read Less
Sail Date July 2016
PROS - International experience - This may not be the first impression you want of and international nature. It would be nice to have an international experience with a touch of southern hospitality. The fare was low, but the service ... Read More
PROS - International experience - This may not be the first impression you want of and international nature. It would be nice to have an international experience with a touch of southern hospitality. The fare was low, but the service was lower. I guess you get what you pay for. The decor of the ship was beautiful. CONS - All dining areas food needs improvement (no variety/selection) and taste sometimes bland. Buffet on top deck severed hot dogs, fries, and hamburgers daily. Wrapped in paper like the fast food chains, sitting for long periods, and cold just like home. They did serve pizza hot daily (mostly cheese and onions) no meat, but who wants to eat pizza for seven days in a row. Tables in the buffet area were slow to be cleaned. This was the first ship I actually went to bed hungry on. I actually looked forward to the stops so that I could get off and get a good meal. They did not have a variety of activities going on at the same times each day, which would have allowed for more choices. They had one activity at a time. This limited your choices and if you didn't want to do what was offered there were no other choices. There were two shows each night, but they were the same shows and while they were going on there was nothing else to do unless you entertained yourself via pool or casino. BOTTOM LINE: Fares may be family friendly, but the staff and crew are NOT. If you are open minded when you go; you won't be when you come back. You will have a definite opinion and be willing to share it with family and neighbors. The crew walked around as if you were not there, they did not make eye contact, and on most occasions when you ask a question they were not polite (dismissive). It will make you appreciate Royal Caribbean, Celebrity, Carnival and any other ship you have sailed on. I did try to reach out to MSC on several occasions, but no one has as of yet responded. I guess that just proves what I said previously, bottom line; MSC doesn't care. Read Less
Sail Date July 2016
This was our first time sailing on MSC (we have sailed in NCL Breakaway and NCL Dawn). We were a family of four: ages 55, 47, 10, 8 The Miami cruise port was very easy to navigate. We checked in around 11:30 am and were boarding the ... Read More
This was our first time sailing on MSC (we have sailed in NCL Breakaway and NCL Dawn). We were a family of four: ages 55, 47, 10, 8 The Miami cruise port was very easy to navigate. We checked in around 11:30 am and were boarding the ship around noon. Once on board, we signed the girls up for the kids program, registered our credit card at the kiosk for online charges, and went to find the buffet for lunch (as it is the only place open on the ship for lunch). We found the service on the trip very good and the staff very friendly and courteous. (this was something I was concerned about as reading reviews prior the trip as I had read several complaints about this---we found all of the complaints we had read unfounded). We booked through an online travel agency and received onboard credit for doing so – this worked well as our daily service charges went against this. Aurea Room-12028 We had room 12028 which was a forward Aurea Balcony with a great view. The room had a queen bed and a couch that pulled out into a double bed. Each day the couch bed was made up back into a couch. The balcony was a decent size and had two chairs and a small footstool/table. The closet was good sized but the part of the closet where the small drawers were was, in my opinion, inefficient. The bed was tall enough off the floor that the suitcases fit fine underneath. We did not see our room steward all week but our room was always serviced in the morning and evening. We also received a few towel animals throughout the week. We ordered room service for “first breakfast” three times as there was no charge for the items ordered or delivery. We had coffee, juice, hot chocolate, and croissants. It was nice to be able to have something small to eat before having to get dressed and out. We usually then had breakfast in the main dining room around 9:00 am. Dining We ate most of our meals in the main dining room. For breakfast and lunch they would sit you with other people at times so after the first time that happened at breakfast I would ask for a “table for 4” and we were always seated by ourselves. We had “my choice” dining for dinner and always sat at the same table at the same time. Our waiter and wait staff were excellent. After the first night, our waiter automatically brought a bottle of wine (the same as we had the first evening) and water and even knew what sodas the girls would order. There were some different and interesting choices and we were able to try a lot of new foods. There were 2 formal nights and 1 Italian night. The Buffet was busy when we went. We only ate there a couple of times (never for dinner) and there were many, many choices and the food was good. The first day at lunch when we embarked we discovered that if you walked all the way to the back you could always get a table at the windows looking off over the back of the ship. Drinks/Bar Service We had the free drink package (More for Less Classic Package) with our Aurea experience and never had a problem using it. We found quick, efficient service at the various places on the ship including the Gelatateria at Piazza del Dodge. It was very nice that our drink package included alcoholic drinks, soda, coffee drinks and gelato – we didn’t find anything for drinks that wasn’t covered with our package. Photoshop on the Ship– this needs a lot of improvement. There are several walls where they sort and put out all the photos they take. They stay on the wall for a day or so then they pull them down and put them in a box on a table labeled with the restaurant or occasion in no particular order. There are no prices listed and when you ask (which I asked various people and different times) they always direct you to the counter (with long lines) only to find out that the different size and types of pictures are all priced differently. We did receive in our room one day a coupon for two free photos from the dinner at Italian night so I got a picture of each of the girls. There was one waterslide on the ship – my husband and the girls went down it and each of them came “walking” out of it. The slide was too flat to actually propel you out. The girls only went down it a couple times as compared to other water slides they have done and did not find it interesting. The pools on the ship are way small to accommodate the amount of passengers on sea days. There were 3 pools – one in the far back of the ship, one in the center, and a covered pool as well. They went in each of the pools although a disappointment was the constant sewer smell noticed at the back pool. There we also several hot tubs. There was not dedicated kid’s pool and we saw all ages of kids in all of the pools. Shows We went to the 8:30 pm show after dinner each evening. The shows were good, some better than others. There were singers, dancers and acrobats --- it did seem as if some of the shows were very similar as it was the same entertainment team just with different costumes on. Kids Program This is the area I was most disappointed in with the MSC Divina. When I compare it to the kids program on the other ships we have sailed the Divina came up very short. It always seemed very “loosely” run and the activities were not very exciting for the kids. The Aurea experience advertised Kids “cooking classes, Doremi Chef” in which the kids would be able to participate -- we mistakenly assumed this would be a small group cooking class. In reality there were about 100 kids and all they did was roll premade dough into small balls (no mixing, no cooking). It was extremely chaotic and disappointing. If I had understood this is what it was going to be we would not have wasted our time making sure the kids got to attend. Our kids had an “ok” time when they went. Phillipsburg, St. Maarten I had researched this port prior to the cruise and knew we wanted to go to “Little Bay Beach”. We walked off the ship to the central taxi hub and took a taxi to the beach which runs in front of the Divi Resort. We walked towards the end of the beach past all of the resort beach chairs and umbrellas and put our things down on a beach towel and spent a few hours in the water. The beach and water was turquoise blue and we were the only ones even swimming in that area – it was almost like having our own private beach area. When we were finished we wandered down the beach a little then took a taxi back to the pier. If we ever get here again we will definitely go to the same beach again! San Juan, Puerto Rico We didn’t have any plans here so we decided at the last minute to get off the ship and walk to one of the old forts. When you got off the ship, the street was full of vendors and drivers trying to get your to take their tour/buy their things---it was very uncomfortable. Once we got away from that we walked to a fort, Castillo San Cristobel, which was not far from the pier. We spent a couple of hours at the fort then walked back to the ship. It was very hot and we were all dripping wet from the heat and sun but glad we went. Nassau, Bahamas We did not get off the ship. We were one of four ships in port and the amount of people you could see in the pier/docks were crazy. The night before the cruise director had given a couple of slight warnings about the increase in crime of tourists in Nassau and the daily program also had increase crime warnings. (We had also had a lot of sun the day before in San Juan) So, instead of getting off the ship, the girls spent a little time in the kids club then we decided to use all of the pools on the ship. There were very few people using the pools as most had gotten off the ship. Disembarkation Everyone had to be out of their staterooms by 7:00 am and disembarkation was very fast! Upon getting off the ship we went to the stand outside and made arrangements to go to the airport - very easy. We ended up at FLL by 9:30 am and we had chosen to get off the ship at one of the later times offered. Read Less
Sail Date July 2016
Im a long time experienced cruiser both in the Caribbean and Europe but I am making this rating based on comparative Caribbean cruise lines. This is my first MSC cruise and frankly I choose it because the price was $1000 less then the ... Read More
Im a long time experienced cruiser both in the Caribbean and Europe but I am making this rating based on comparative Caribbean cruise lines. This is my first MSC cruise and frankly I choose it because the price was $1000 less then the competitors. The Pros: The ship is new and beautiful, from stylish statues and paintings throughout the ship to beautiful tile work and a fountain in the middle of the steam room. The cabins are also some of the most modern and nicely decorated I've seen in Caribbean cruise ships. They have live music throughout the lounges and public areas, i especially enjoyed the Jazz band in the Golden lounge. The shows are European Cirque de Sole style with acrobats and jugglers which were good and a refreshing change from the standard Broadway production show. The food in the main dining room was good on par with other comparable cruise lines. They have 24 hour good pizza. The wine list has some good Italian wines. Ship has a cigar lounge. The Cons: The combinations of the low price, their kids free program, and a passenger per ship tonnage ratio which is too high (For instance Divina GT is around 139,000 with 4363 passengers while the Norwegian Epic has GT around 155,800 and only 4100 passengers.) makes for an overcrowded, waiting lines, kids screaming hell. Lines for lunch in the buffet and difficulty finding a table for more than 3 are common. Unless you wake up at 7am forget about getting a deck lounge at any of the 3 pools. Dont get me wrong I love children have 3 of my own, but a little supervision goes a long way for the enjoyment of everyone. You would think they would have an adults only pool, lounge, or area-NOPE. Unless you want to pay for a sitting pod on the top deck steel floor of the ship with the smoke stacks there is no peaceful place on this ship. Even in the evening their is no age restriction in any lounges or the disco, so there are running sometimes screaming children all over. The pools are so packed you can hardly get in, and if you do be prepared to be kicked by little feet. Two moments stand out from my cruise, one where a child defalcated in the pool and the mother had to manually scope it out and when a group of kids where having races up and down our room halls causing many passenger's to look outside their cabins(including us)to see what all the noise was about. Another major issue is the cheapening down of such a beautiful ship, there are inch of gold, perfume, clothing, ect... stands littered all over the ship inside and on the pool deck. They also nickle and dime you for everything, nothing is complimentary. All this gives this ship the feel of a 3-4 day carnival cruise, which if you taken you know what I mean. Service is with a smile but disorganized, they brought out half our tables food then went to service another table before returning to ours, This is nightly, the staff is very nice but they need better training or supervision. Breakfast is poor, not a lot of variety. Lunch is good with ethic choices. Dinner is good equivalent to other ships. Dont waste your time with their specialty restaurants we ate there and its not worth the money. The cigar lounge either had no ventilation or the clearing fans weren't working,making for clouds of smoke and smelly clothing. Casino is small for a ship this size. Ports of call are standard and available on any Caribbean cruise. Overall i feel MSC has good potential in the american market because of the beauty of their ship but they should base their business model more on the high end rather than a cheap product based on volume and nickle and dimeing every penny out of you on board. Until these issues are fixed I would not recommend cruising with MSC. You will pay more up front with other lines but you get a better product and its worth it.. Read Less
Sail Date July 2016
I chose this initially because it was the only ship sailing at the time we were able to travel. MSC Divina is a fabulous ship. The staff were amazing and couldn't do enough for us. The food was first class and the ship was so clean ... Read More
I chose this initially because it was the only ship sailing at the time we were able to travel. MSC Divina is a fabulous ship. The staff were amazing and couldn't do enough for us. The food was first class and the ship was so clean with incredible attention to detail. Had a spacious cabin at the back with a balcony. Embarkation was very smooth and took no time at all. Same for getting off. Ports travelled were a bit too commercial for me and excursions, although very well organised, were expensive and not very good. More time taken getting to and from them than at the venue. Lots of unmentioned stops at various tourist shops/cigar factories/rum tasting etc which we did not want. Would rather have had another hour on the beach. Evening entertainment was very good with lots to do all day and evening. Buffet food very good indeed and restaurants and their staff excellent. The only down side was that the photos taken onboard were very expensive and the staff at that section not quite so friendly. Better to take your own or get a friendly fellow passenger to take some of you on your own camera. Embarkation photo was the biggest con of them all so beware of that. This was our first cruise and should we decide to do another we would certainly travel with MSC again. We highly recommend them and the MSC Divina. Read Less
Sail Date August 2016
My wife and I are avid cruises and go on different lines for different reasons. This cruise was a get-away cruise for us. Having cruised on the Divina once before we knew what to expect and what not to expect so we weren't surprised ... Read More
My wife and I are avid cruises and go on different lines for different reasons. This cruise was a get-away cruise for us. Having cruised on the Divina once before we knew what to expect and what not to expect so we weren't surprised or disappointed due to our expectations. However, I still wanted to review it for those of you who need some additional input about this line and this ship. The ship is beautiful, and truly one of the prettiest we have ever been on. Embarkation was a breeze. We were at the terminal by 11:00 and they started boarding at 12:00. One of the best embarkations we have experienced. The crew at the customer service desk was much more accommodating and pleasant than our first experience two years ago. I think they had worked on those people skill since our first time becasue it was evident to us it had gotten better. The food in the food course was better than our previous cruise and although there were some areas that could have been improved (every salad had the majority of it as shredded lettuce with very little of anyting else, like tuna!) you won't go hungry. The pizza is the best thing on the ship and there was a wide variety every day. Don't forget to check out the back of the food court's Mediterranean section with specialty meats and cheeses.............Yum. We tipped the maitre d for a table for two and ended up the first night being put up against a table for 8. No one could get in or out. We tracked down Ivan, the food-court maiter d, and he was excellent in finding us a quite table for 2 from that point on. Even with that, the dining room left much to be desired, so much so that we only frequented it 3 times out of 7.Service was good, slow at times due to overcrowding as the ship was full to capacity, but servers were pleasant and accommodating. We were even complimented as we dressed for the formal gala nights and seems to be a minority. The fellow passengers were mostly foreigh, German, Italian, Russian, Slavic etc with only about 5% of the passengers being American. Not so much of an issue for us as we like to be with different nationalities, however we did seem to notice quite a bit of rudeness and crudeness which we didn't expect from Europeans, especailly manners in general, table manners especially, and manner of dress. The shows were good especially the acrobats and entertaining with lavish stage productions. The spa was a big disappointment. Cost extra to use the steam room and sauna ($119 plus a 17% tip for a couple) and the relaxation area that was always crowded. There is no privacy in the spa as you have to walk down a hallway from the dressing rooms into the spa area and both the men's and women's steam and saunas (very small) can be seen from everyone who walks by. Not worth the extra cost and once you pay, you are given little to no attention unless you are buying another spa service. Gym was ok but you had to pay extra for every class and it was close to impossible to ge on a maching unless you had an appointment to use it. On other ships there are coolers filled with flavored water in the spa area but none to be seen here. Once they get your money they are only interested in selling you juices, drinks etc at the bar in the spa. Nothing else is offered free of charge. I know the spas are run by independent companies and every ship differs but this company just seem to be out to make money. There was no place to sit as every lounge was taken but the Top 18 deck, again additional $10 per day, was worth every bit of it. Towels are better, sauna is great, no kids and no pool music noise. I would do that from now on....if you do, see NOEL the pool attendant. He'll hook you up. There was alot of noise around the ship no matter where you sat. Music was blaring even in the areas that were supposed to be serene. Casino was fun but usually quite and underused. My wife and I like to gamble and we had a good time although we were not winners but had fun. The casino is next to the theater so you can walk back and forth when the show is on which was fun. The cabin was fine although we have had better cabin service in the past. I think it was due to overcrowding on the ship and the cabin stewarts were just overworked. Had to ask multiple times to have dishes removed from the balcony etc. Pillows were atrocious, we had 6 total and they still didn't do the trick. Bring your own if that is important to you. Also, do not get a cabin on deck 13 right below the food court. You can hear movement during the night when they are cleaning (around 2 o'clock in the moring) and then when breakfast starts. Pretty much any cabin on deck 13 can hear it unless your cabin is at the very front or back of the ship. I spoke to a few passengers who had booked the "Yacht Club" who were very disappointed in the amenities they offered. Even the private dining room overlooks a pool with lounge chairs right up against the windows. They said it was not worth the additional cost. The ports were okay. Don't like tendering into Gran Cayman but the rest were fine and you don't have to walk too far to get to the shopping area. If you are not into shopping that way, here is a tip. In Cozumel make a right when you get off the ship and head that way a few blocks to two retail stores that the locals frequent. The prices are way better and there is no hassling. We chose to walk out bags off the ship and will be doing that from now on. We were out by 7:00 am. before everyone so getting through Immigration was fast and transportation was easy to come by. Two things to remember about this ship: kids under 12 cruise free and they have a matching program if you have achieved a higher status on any other cruise line. For instance, if you have achieved Gold status on Celebrity, they will match it with some documentation. At the very leas it got us to board even earlier than expected. Here's few tips: Don't pack electrical power strips as our luggage was held back because we had packed one. They never let us know it was held up until I realized all the luggage was dellivered and my piece was missing. I had to track it down, which was not easy, only to find out it was the power cord. Bring some hooks to go over the doors as storage is limited and our hooks really came in handy. Also I brought two large magnetic hooks for the balcony that worked out very well for haning wet bathing suits etc. Dryer sheets help the smell in the closest, sanitation wipes help with the remote control and door knobs, air fresheners work well in the bathrooom as there is no ventillation, and I ALWAYS bring a battery operated fan for multiple purposes that works in and out of the bathroom. Would we take this line/ship again? Well, any day on a cruise ship is better than a dat in port....................we'll see Read Less
Sail Date August 2016
We sailed on the MSC Divina for the first time recently. Since we got a good deal, I was open to trying the ship even though I had read a lot of negative reviews. I wasn't sure what to expect, but I'm so glad I tried it! I ... Read More
We sailed on the MSC Divina for the first time recently. Since we got a good deal, I was open to trying the ship even though I had read a lot of negative reviews. I wasn't sure what to expect, but I'm so glad I tried it! I don't normally write reviews, but I wanted to offer a fair review for those thinking about trying a relatively new ship. The embarkation process went smoothly. Since this was a late sailing, we were not allowed to board until 2:00 and we arrived about 3:30. There was a line but the whole process took probably 20 minutes. The ship itself is beautiful. There was a lot of bling but it was tasteful. It was also very clean and in pristine condition. We had a balcony cabin (we can't usually afford a balcony but again we got a great deal) and I really loved it. The cabin was tastefully decorated and always kept immaculate by our cabin steward. I asked for ice the first day and after that the ice awaited me every time after our cabin was cleaned. Nice! We slept 4 in the room comfortably. We had a problem with our seating in the dining room the first night because I had requested a table for 4 and we were seated at a table for 8. I put in a request to be switched and the next day we had our table for 4. Service in the dining room was mostly good. There was some room for improvement (water not filled quickly, etc.) but overall the dining room staff did a great job. I felt that the food on this ship was very good. It was very comparable to other ships I've been on, but one thing that stood out to me were the desserts, especially at the buffet. The desserts were of very high quality and delicious! Unlike other reviews I have read, I didn't think that the entertainment on this ship was better than most. The captain explained, during the first show, that because of the many number of languages spoken by passengers, the entertainment was geared towards not the spoken word, but singing and dancing. The male singers were very good but I thought the female singer was always a little off key. Similarly, some of the dancers were very good but there were a few who were always a little off, which took away from the performance. The tumblers were outstanding. After the first few shows, I realized that the shows were pretty much the same every night, except for a few variations. The exception was the Michael Jackson tribute, which was very good. We didn't do any ship excursions because we wanted to save money. In each port we were able to find local transportation to the places we wanted to visit and saved quite a bit of money that way. The ports we visited were Ocho Rios, Jamaica; Grand Cayman, Cayman Islands; Cozumel, Mexico; and Nassau, Bahamas. The only port where a tender was used was Grand Cayman. This ship had the most organized method I had ever experienced for the tender. Anyone who wanted to get off the ship needed to go to an appointed place to get a letter. We got a letter, then waited for our letter to be called. We only waited for maybe 15 minutes when our letter was called and we got in line to get off the ship. Very efficient! NEGATIVES: We had to bring our life jackets with us to the muster drill. I believe that this is the only ship that still requires this. The buffet was unbelievably crowded almost every time I was there. I know that this is a problem with this large of a ship, and there are a few other options available for these meals, but there still needs to be more to alleviate some of the crowding in the buffet. POSITIVES: Outstanding service all over the ship, including the dining room, the bars, guest services, photo. I dropped my phone in water in one of the ports. I asked for some dry rice at guest services (not knowing what to expect) and it was delivered to my cabin from the kitchen in less than 10 minutes. Also, I needed to pick up a photo that I had paid for from photo services. It was the last night and there was a long line. I pulled over a member of the photo staff and explained, and she went to the back and retrieved the photo for me so I didn't have to wait. The entertainment staff (in charge of trivia, games, etc.) were outstanding, especially Wally. They always kept us laughing and having a good time. The cruise director was wonderful and funny also. We chose self assist for debarkation and the process went smoothly. We were off the ship by 7:00 am. The MSC Divina was a pleasant surprise. I would definitely sail with MSC again and I'm looking forward to trying out some of their new ships that are coming in the future. Read Less
Sail Date August 2016
My wife and I have taken 43 cruises to date and this was our first cruise with MSC cruise lines. Let me start by saying that my wife and I were going to fly to Seattle, WA during this time frame, but could not make it happen, so we ... Read More
My wife and I have taken 43 cruises to date and this was our first cruise with MSC cruise lines. Let me start by saying that my wife and I were going to fly to Seattle, WA during this time frame, but could not make it happen, so we decided to take a cruise.After looking at some of the other cruise's out there we decided to try the MSC Divina out of Miami. My wife and were somewhat apprehensive after reading some of the bad reviews that past guest's had written on some of the cruise lines web sites like cruise critic. However, we did end up going on the MSC Divina out of Miami because of the price. The ship was beautiful, clean and very well maintained. Embarkation/disembarkation was fast and went smoothly. We did the self-assist and was off the ship by 07:15. WOW, best ever. We had a balcony cabin that was large, clean and in good shape. Our cabin steward did a outstanding job in seeing to our needs and did a good job at speaking english. The only area we had a problem with was the dinning at the main dinning in the Black crab. The food and selection was not as good as I thought it should have been. Also, the round tables that they used could not accommodate the number of people sitting there. We kept hitting each other legs when we moved around,so after two nights out of the seven we stopped going. The food up in the lido deck (sorry, after being on so many cruises I call the self serve) was good,warm and alot of it. The only problem there was,so many people trying to eat at the same time. Pizza was the best we have had to date. The entertainment and showes were fantastic and you could tell the people of MSC put a lot of time into them. Ports of call were just ok. Since we have been there before not a lot time off ship to do much. Overall, we enjoyed the cruise and would do a MSC cruise down the road. Read Less
Sail Date August 2016
We had been on the Divine before and while not overly impressed with the food, the beauty of the ship, the entertainment and the value, wereally the deciduous get factors. Boarding was a breeze and a big improvement over our first ... Read More
We had been on the Divine before and while not overly impressed with the food, the beauty of the ship, the entertainment and the value, wereally the deciduous get factors. Boarding was a breeze and a big improvement over our first experience. I'm have been cruising since the 1990s and feel I know what to expect based on varying factors and the credio, 'you get what you pay for.' Our balcony stateroom far exceeded our expectations. you cannot beat the beauty of the ship either. The ship was to capacity. There was a lot of multi generation families with children of all ages. The decks and pools were packed and if you didn't get out early to put your toes down to 'reserve' your lounge chair, odds are you would be marching around with hors of other stuff looking for on. The salt water pools were jamed full of folks from every county. We loved the fact we ashould Mericans got to meet Germans, French, Spanish-from Spain, Dutch, Arab, Indian,Chinese, Japanese, .... it was so nice and made you wonder in this world, if every one could be as open and friendly as they were during this experience, what a difference it would make. We met great, interesting people. Food was sub par for us..worse than last trip in May 2015. The dining experience was made enjoyable only because our table mates were great. The staff was none attentive. Getting our iner cocktails was a chore. If you asked for something, maybe someone was around to bring it. My point here would be, when you have assigned seating with the same wait staff nightly, your waiter should know by 2nd day, who wants pre diner drinks, who wants cream with cifee, etc. It is those niceties that makes crushing special. This ship was like no frills hotel. Just those little things you expect, weren't there. W e had no beach towels one morning and the room steward went down the corridor to get them only never to retun. There were no soaps or lotions in the room..only for those on the private Yacht Club level . I called for coffee to the room mid afternoon and was told there was a charge for it other than in the morning. I aked for eggs in the room one morning..nope! Only danish and croussants. I will admit, the buffet had the best food on board though. AND my favorite was .. I couldn't get to my hair dresser before leaving and I felt I was going to take a big chance getting a color and cut on board. Boy was I ever wrong! Philip, I LOVE YOU. I wish I could steal him away. And the price was pretty much what I pay at home. I want to say, maybe because the ship goes into dry dock and most of the crew will take 3 weeks off, they were burned out, which effected their quality of service. I don't know. Disembarkation was lengthy but I have to point at the customs folks for that. We booked another cruise in the Divina through a friends church group in January to help celebrate a big birthday..this was before we took this cruise. Now I am rethinking it. IF we go it will only be because we don't want to be with good friends for the celebration. Read Less
Sail Date August 2016
Wanting a one week cruise in the Caribbean, a friend and I found MSC Divina through our travel agent. Price was excellent for two balcony cabins - solo rate only $1212. We had cabins on Cupido Deck 13 with Juliet balconies which are ... Read More
Wanting a one week cruise in the Caribbean, a friend and I found MSC Divina through our travel agent. Price was excellent for two balcony cabins - solo rate only $1212. We had cabins on Cupido Deck 13 with Juliet balconies which are small but with a lovely view at the stern of the ship. One deck above was direct access to the buffet, two decks up was the infinity pool. Everything about the Divina was great. It is a beautiful ship with very good food. Staff was polite and always smiling. We purchased the specialty dining package which included one dinner at the Galaxy Restaurant on Deck 16, where we sailed at sunset and enjoyed both the grand view and wonderful selection of food. The Eataly Steakhouse was the second dining place. It does not look like a steakhouse, with plastic chairs, paper napkins and a view of the side of the lifeboats. Food was average, but the atmosphere left a lot to be desired. The dining package was $45, and for another $5 you could add their specialty pizza restaurant. Well worth the charge! Neither my friend nor I wanted a huge pizza, and the waiter suggested we use one coupon and select half of the pizza with each of our favorites, then return the next evening and have our second pizza split for our favorite toppings. Entertainment was wonderful as well. Wine package was inexpensive when ordered ahead of time on line. Best way to go! This first time with MSC will not be the last! Read Less
Sail Date August 2016
We have travel on Carnival and Norwegian and can easily recommend them over MSC. If you have never cruised before then you will not know the difference, so give MSC a chance. If you have cruised before and go with MSC you will be ... Read More
We have travel on Carnival and Norwegian and can easily recommend them over MSC. If you have never cruised before then you will not know the difference, so give MSC a chance. If you have cruised before and go with MSC you will be disappointed. Entertainment: Activities are very limited and uninspired. Through Carnival we struggled choosing between a comedy show or concert and no matter what we picked, we loved it. With MSC we constantly found ourselves thinking "that is all they have going on?" They have only one show every night and if you don't go there is not much for you to do on the ship besides drink and swim. Other lines definitely work hard on keeping you entertain all throughout the cruise and provide multiple options. Service: WOW, they have some rude people working here. At the pizza station I was getting a piece of pizza for my son. There was a person on the left getting pizza, person on the right getting pizza and one pizza in the center that no one was touching. Keep in mind only 2 other people at the pizza station. I got a slice of the center pizza and the person working told me to go to the end of the line and put the pizza back. Mind you its already on my plate and no one else around (what line?). Wish I could say this was an isolated incident, but we had several interactions with people that did not seem to like working there. Food: Be ready to eat the same greasy food everyday at the buffet. Both Norwegian and Carnival would put 2 or 3 new items to keep you from getting bored. Diners are not bad, but not great. A couple of days, we took a couple of bites and we were done, but most nights it was O.K. Diners take 1 hour and 45 mins to 2 hours, because you are waiting so long between courses. Child Care: My kids could not wait to go to the Kids Club through Carnival. They would ask us if we could take them as soon as they open. They would come back tired from all the jumping around, dancing and games. Not here. On the first day we took them they ask us not to take them back because they were so bored there. It got slightly better on other days, but not much. At night they would take them to the evening show and expected 3 year olds to seat there for an hour. Oh and they took them to the show whether it was appropriate for a child or not. On night, part of the show was burlesque type show and seating in the front was the 3 to 11 year olds. I guess its easier than to actually have to plan activities form them. Other aspects of the cruise were average. Nothing really stood out above the other cruise lines. There was filming for a documentary during this cruise and we though "maybe their are going to step it up for this cruise." If this was MSC at their best, then you will defiantly be disappointed. MSC staff need to go on a competitors cruise so they can see what they are up against. Read Less
Sail Date August 2016
My wife and I chose this cruise as a last minute get away. We have been on about 40 cruises, but never on a mega-ship, so we were a bit anxious, but ready to give it a try. The ship is pretty and clean. Check in was efficient, once you ... Read More
My wife and I chose this cruise as a last minute get away. We have been on about 40 cruises, but never on a mega-ship, so we were a bit anxious, but ready to give it a try. The ship is pretty and clean. Check in was efficient, once you got inside the terminal - outside the terminal it was a bit of a zoo. Our cabin was pretty standard, but we had a corner location so our balcony was extra large - nice. In general the food was good, but nothing special compared to other lines. The main problem we had with this cruise really stem from the huge number of people jammed into a relatively small space and the competitive forces that sets up. For example, breakfast at the buffet was a battle. Perhaps more akin to feeding animals than people. If you like standing in line to get eggs and bacon, then another line for fruit, then again for breads, drinks, cereal, etc., all the while watching people trying to cut in and tempers getting frayed - not the way you want to start a morning on board. The staff, in general, seemed quite tired and disinterested. Service was slow and not given with any sense of pleasure. There were kiosks EVERYWHERE, selling watches, chains, perfume, paintings, costume jewelry, future cruises, photo packages, wine, etc. The whole ship seemed designed to extract the most money possible from its captive customers. We felt more like this was a commodity operation that an attempt to give people a great cruise experience. We got a very good price for this trip, but we will NOT travel with them again, for any price. There are too many better choices to pick from. Pay a few dollars more and have a much better vacation. Read Less
Sail Date August 2016
This is second time cruising on Divina, a beautiful ship that is definitely coming along.They are really trying to improve themselves to fit into the American market. This time the service was much better than before, still not up to ... Read More
This is second time cruising on Divina, a beautiful ship that is definitely coming along.They are really trying to improve themselves to fit into the American market. This time the service was much better than before, still not up to American standards but getting there. Definitely good value, food has gotten much better, entertainment is excellent in theaters. Could have more things to do during at sea days or also while in port for people that do not want to go ashore. Internationally people should just try to be a little more polite to others. Do not have any children but it seems as if they do a great job with the children with the MSC childcare, now if only the parents would realize that they should do their share. Don;t think they do enough enforcing the rules in the Dining room as far as dress code. If you do have a dress code, it should be adhered to. Way to many people in shorts and t shirts for a dining room. Even saw some people in bathing suit (wet) during dinner. UGH! Do think the dining staff in restaurants and buffet should up their game with service. American people are a little more demanding and want service on vacation. Read Less
Sail Date August 2016
This was our first time on MSC and we were not sure what to expect. We have sailed many times on all of the other cruise lines. We choose the Yacht Club experience because it was a price that we could not turn down. Overall, it was a ... Read More
This was our first time on MSC and we were not sure what to expect. We have sailed many times on all of the other cruise lines. We choose the Yacht Club experience because it was a price that we could not turn down. Overall, it was a good cruise, and I think the Yacht Club goes above and beyond in service. You could not ask for any better, except for one of the concierge had an attitude I did not care for. This ship is not friendly to people with scooters. Most all of the doors have to be either pulled open or pushed open, and there were some places with lips on the doorways that would make it impossible to take a scooter. The food selection in the LeMuse Restaurant was limited, 2 appetizers, 2 soups, and 4 entrees aside from the everyday selections. I had looked at the menu in the main restaurants and it looked real good. I asked if we could try it one night, and was told No. I do not see if you wanted to "downgrade" why it was not possible if there was table space. I have to agree with people that there were limited activities. At night you either went to the show, watched a movie at the pool when they had one, or went to the casino. There were lots to choose from if you wanted to go and just listen to music, but we were looking for something to do. We could go again, if the price is right Read Less
Sail Date August 2016
This is our review of the MSC Divina cruise that took place over Aug 27 through Sept 3 of 2016. I will break this review into two parts, first, what MSC did right and secondly what they did wrong (IMO) The ship stopped at St Maartn, ... Read More
This is our review of the MSC Divina cruise that took place over Aug 27 through Sept 3 of 2016. I will break this review into two parts, first, what MSC did right and secondly what they did wrong (IMO) The ship stopped at St Maartn, which is always beautiful and a great place to stop, San Juan, which is nice if you’ve not seen it before, and Nassau which is an armpit of the Caribbean. They even notify you that you should not stray off the “tourist” locations because of the rampant street crime there. I really don’t understand why the cruise lines don’t tell the Bahamas government that they will no longer stop there until they get their crimes cleaned up a bit. Seems to me that if you threaten to take away millions of tourist dollars to a country that basically survives off the tourist industry, they will do whatever it takes to get that situation under control. Ok..so what they did right. Embarkation was a breeze. MSC had more than enough folks at the check in counter to keep the lines moving at a good pace. Plus they spaced out the time you were allowed to check in from noon until around 6 which held the massive crowd surge to a minimum. Disembarkation was also very smooth although we were a little late starting but I think that was more of a customs delay than MSC fault. Did hear a couple of very frustrated passengers cursing at the check out location, but not sure what that revolved around so I can’t say if it was something the traveler messed up on or MSC. What they did wrong. First let me say that my wife and I are veteran cruises. We have cruised on just about every cruise line out there, and they all have advantages and disadvantages. I am having a difficult time coming up with much of anything that was positive about this cruise, once we actually got onto the ship. It started when we entered our room on the 8th deck. We open the drapes out to the balcony and see nothing but a row of life boats. Now, like I said above, we are veterans at cruising and my wife is very good at making sure that we are in a room without obstructions. We doubled checked our boarding tickets, rechecked the website, checked everything we could think of and could not find anything that tell perspective cruisers that almost all of the balcony rooms on deck 8 have at least a partially obstructed view. So we go down to the customer service desk to complain. While inline we hear two other guest complaining about the same thing. Now this has to be something that MSC deals with on a regular basis because they have stock answers for the complaints. First they try to blame the travel agent that booked the cruise. They then tell that you if booked online then you that you should have seen that the view is partially obstructed (which is does not say anywhere online). When we told them that we called and talked to an actual MSC agent and SPECIFICALLY told them we wanted a room with no obstructions, they then decided that our room wasn’t actually considered an obstructed view because the boats were not at eye level. I will attach a couple of photos taken from a seated position on my balcony and let the reader decide. That gets me to the customer service person that we talked to. I am really sorry that I didn’t get her name, and we checked everyday afterwards and never saw her at the customer service desk again, which is good because she should not be allowed within 100 miles of any customer service position. She was rude, condescending, and basically implied that this was our fault because we were apparently too stupid to find the original construction plans to the ship to see where the life boats were positioned. They also told us that there were no other balcony rooms available, which we also knew was a lie but were not in a position to push back more. At this point we decided to make the best of the situation and try to relax a little bit. We found what they referred to as the “Zen” pool area. Most ships that we have been on have an area that is adults only where you don’t have the loud dance music blaring all day long, so we figured the Zen pool would be a good place to go relax, drink a beer and try to calm down after our conversation with incredibly rude customer service person. We walk though the door to the pool are and immediately get blasted with Boom Boom Boom bass beat from some techno dance tune. Then we see multiple children running all around the pool area, so there goes our Zen moment. The buffet restaurant is open so we now decide to get a bite to eat. I have been on a lot of ships, including the Epic which holds over 6,000 passengers, and I have never seen an eating area as crowded as this one. The food is organized like they want to make it difficult for you. For example, all I wanted was a simple salad. You have to get you plate at the wrong end of the bar, so you get your plate, then have to walk to the other end to get your lettuce. At first I thought this was just because everyone was getting on and they were all going to the restaurant at the same time, but the crowds were the same everyday, no matter what time you went. Lots of really rude people that will cut right in front of someone standing in line without as much as a simple excuse me. By the end of the cruise, I had made several non friends by calling them out on their rudeness. So now we decide that we’ll wait until dinner and enjoy a good meal in the restaurant with great personalized service. Not so much….my table consisted of three ladies and myself. Our waiter comes over and I just assume that he’ll start taking orders from the ladies first….No….he comes straight to me. I was going to wait to see what everyone else was going to order. When I hesitated, he literally rolls his eyes at me, starts poking my wife in her arm telling her to start ordering. We had nothing special with our meal but had to ask twice for refills of ice water. The food was just flat out nasty. Worse food I’ve ever had on a cruise. I know that the cruise lines want to try and force folks into eating in their additional costs restaurants now, but they should still want to serve decent food to the regular guest that don’t want to spend that additional 40 – 50 bucks a day. The only defense that I can give our waiter is there was a large family of very demanding Asians sitting at the table next to us that consumed a lot of his attention. Deck chairs by the pools were in rare supply because folks did exactly what they were asked not to do. They would go up first thing in the morning and lay claim to a chair and then only actually use the chair for maybe an hour or two while tying them up so no one else could use them. The ship staff appeared oblivious or just did not care that this was happening. There were a surprising number of European cruisers on this boat. I don’t mean that disparagingly, it was just odd to see this many European folks on a US based cruise. A quick hint to my fellow European cruisers. If you’re over 50 years old and 50 pounds overweight, wearing a Speedo or a tiny two piece bikini is NOT a good look for you….just saying. There are some things that just cannot be unseen. The entertainment on the ship was pretty weak. We usually like to partake in a couple of the shows but there was nothing offered on this cruise that even remotely sounded interesting. I could go on but I think I’ve rambled on enough. Bottom line is, I will NEVER cruise MSC again. I had wondered what the initials MSC stood for. After this cruise I think its Massively Sucky Cruises, Read Less
Sail Date August 2016
Just back from. 7 day cruise on the Divina. We had some reservations with MSC based on some of the terrible reviews we have read. We have been on 49 cruises and MSC is right up there with Princess and Holland America who we have sailed the ... Read More
Just back from. 7 day cruise on the Divina. We had some reservations with MSC based on some of the terrible reviews we have read. We have been on 49 cruises and MSC is right up there with Princess and Holland America who we have sailed the most with. Based on our cruising experience let me state right now, DON'T BELIEVE THE BAD REVIEWS. The food, entertainment and service were all excellent. Let me say that when we say excellent food, it's in relation to cruise line food which can't compare to a 5 star restaurant in NYC or Chicago. That being said the food was as good as any food we ever had on any cruise line. The entertainment is very high energy with themed musical reviews ending on the last night with the fantastic Michael Jackson show. There were some really good groups performing in the lounges, we especially liked the Ameritalian duo that performed in the La Luna lounge, we caught them every night before the main show. The Divina is a beautiful ship and is kept spotless, you see housecleaning staff everywhere you go on the ship polishing, cleaning and vacuuming. One thing that was a little hard getting use to was that there were no urinals, only just stalls with toilets in the all the men's rooms, this is a European thing and no big deal. Also a little different is that the usual MSC cruise out of Miami will have 50-70% American passengers the rest being mainly Italian, German and other Europeans and some Asians, no bids deal with this either. Props also to MSC for their loyalty match program. We were upgraded to Black Card status based on our Elite status with Princess. What a great idea and promotion. We take at least 3 cruises a year and we will be booking MSC for at least 1 a year from now on. Read Less
Sail Date August 2016
This was our second cruise on the Divina. We tried using Lyft to get us to the port and found that this was far better than driving to the port and parking our car. The cost was minimal and the service was fantastic. The driver arrived ... Read More
This was our second cruise on the Divina. We tried using Lyft to get us to the port and found that this was far better than driving to the port and parking our car. The cost was minimal and the service was fantastic. The driver arrived in 2 minutes after our call in a new car that was spotless and had plenty of room for all our luggage. The driver did all the lifting for us which really helped us since we both have bad backs. He drove safely and got us to the port quickly. This was our first time using Lyft so we received a $5.00 discount.The driver lifted the luggage to the baggage handler at the port making our trip to the ship as easy as pie. This was much better than driving, paying for parking and dealing with luggage. Upon reaching the terminal it only took a few minutes to get a wheel chair and a assistant to take us to the registration desk and then were seated in a frigid waiting area for a least one hour until a red coated assistant from MSC arrived to take us on board to the buffet for lunch. Unfortunately MSC has no sit down lunch the first day of the cruise, only buffet. The buffet only had one high point,their pizza bar. The rest of the food was disappointing. Anything that was supposed to be hot was at best warm. I love oat meal for breakfast but not if it is cold. They had raisins, and brown sugar for toppings but by Wednesday the raisins were gone and by Thursday so was the brown sugar but they still had cold oatmeal. The fruit salad, chicken salad, tuna salad and egg salad were good. The chocolate chip danish were excellent. The waiters were all friendly. One thing I noticed that the glasses for ice tea were too small requiring multiple trips to satisfy a thirsty cruiser. The ice machine ran out of ice and the ice tea machine ran out of ice tea at times. There was a soft serve ice cream on the pool deck with cones that were delicious. There also was a gelato bar that looked delicious but was pricey. We reached our outside cabin around 1:30 PM and found our bags were already there. The cabin was clean and neat. The toilet worked every time, and gave us no problem. Not all ships we have experienced were this efficient. The bed was comfortable but the pillows were pretty flat. The cabin steward, Abdul, was fantastic. The room was all made up no matter when we returned to it. He met our every need and there was no language barrier. The cabin was small but adequate. There was a flat screen TV with remote with a sleep timer. The TV had many English speaking stations and a few in Spanish, German and Italian I believe. We had news channels as well as some movie channels. The TV also enabled you to see your bill whenever you wanted to check it out. There was a message channel that told you of the daily specials. We missed the casino special unfortunately. A real plus the casino appeared smoke free. The temperature was easily controlled within the cabin by adjusting the air conditioner control. The bathroom had lots of room for all your medicines and toiletries. The phone in the cabin did not work all the time so when you needed the front desk you never got an answer. Not sure if the front desk is understaffed or the phones just don't work. They should have a automatic answering service and music on hold till someone is available to speak to you. We became Black Card members on this cruise. By being Black Card status you are entitled to several benefits. Bathrobes, slippers, a chocolate ship, 2 dinners in the specialty restaurants and a Black Card Cocktail Party. Unfortunately at this time the specialty restaurants you are entitled to use have a set menu and therefore you can not pick and choose what you would like to eat. Unfortunately, most of the set menu items are disappointing. We mentioned our concerns to the guest services manager and he said that MSC was planning on getting rid of the set menu for Black Card members in the future and follow what other cruise lines do and offer the entire menu. We are looking forward to that change. A real plus on MSC is that if you have achieved loyalty programs highest status on another cruise line MSC will convert your status on MSC to a Black Card status. The food in the dining room was good and the waiters were very nice. Not sure why the service is slow but dinner took 1 1/2 to 2 hours. This made it difficult to get to the shows on time. John, from the Philippines was our waiter. He was so sweet. He learned everyones first names and used them every time he addressed you. He never made a mistake. The head waiter was very attentive and helped get us one of our favorite spices for our table each night (Fresh chopped garlic). Not sure how the neighboring tables appreciated the aroma. He also was helpful in making a room service delivery to a sick cruiser. The lobster tail was delicious. Tiramisu was excellent as well as the baked Alaska. The main pool was very crowded but the pools that some cruisers did not know existed were less crowded like the Infinity pool (Garden pool). The salt water was delightful on the hot days. Very soothing. It is unfortunate that none of the pools are a walk in type so if you have bad knees there is no way to access the pool. There are no motorized lifts available by the pools. If you like Trivia this ship offers at least 2 or more games a day with really nice prizes. Wally, on the entertainment team usually leads these games and does an excellent job. He has a wonderful personality and we definitely see that a role as Cruise Director will be in his future. Speaking of Cruise Director, Andre, was ours and he was wonderful. He attended our Cruise Critic Meet and Greet. MSC automatically sets up a Meet and Greet with officers for all Cruise Critic members on the Divina. Complementary cocktails and snacks were served while the officers listened to all our concerns and praises as they spoke to all of us at the party. The party is held on the first sea day in the Silver Lounge at 11 AM. I suggested to Andre that MSC should have someone from MSC log on to the cruise critic thread on all cruises and post that there will be a Meet and Greet party set up automatically and state the time and location so everyone knows about it. This was one of the highlights of the cruise and was one of the best Meet and Greet gatherings I have ever attended. The entertainment on board is exceptional. The costumes were beautiful. We enjoyed every show. The entertainment team does a fantastic job keeping everyone laughing. We especially enjoy the antics that go on in the audience before the show in the theater. The theater is beautiful but it does lack 2 things. There are no hand rails to help prevent falling as you go up and down the steps. Also there are no ramps only steps to get to the front rows which limits their accessibility by handicapped cruisers. One thing that needs to be adjusted are the elevators. The doors close too quickly and cause the cruisers to get caught between the doors. Surely there is a way to fix this. There is a TV show on channel 6 that features the Cruise Director, Andre, that is very informative. One item that Andre glossed over that I thought was interesting but did not explain to well was a way to use your cell phone to see the daily program and also to be able to contact your friends or family with an app while on board for free. Maybe Andre could have a show to explain this feature. On the last evening on board the entertainment team played the game show Quest. This is an adult game that should not allow children under the age of 18 to be in attendance. We were surprised to see small children sitting on the floor watching this game. This was inappropriate. It was noted in the daily program it was for adults only as well. Well after 7 days of relaxing and enjoying all the wonderful things the Divina had to offer we were ready to bid farewell. Little did we know of what led ahead for debarking the ship. We arrived at 9 AM in the Silver Lounge where we were instructed to meet our wheel chair and its attendant. Evidently there are not enough of either since we had to wait an hour and a half before one was available. Once off the ship we were led to the luggage area where luggage was running on a beltway where we had to wait until we saw our luggage. This took over 30 minutes. The way we were use to getting our luggage in Port Everglades is more efficient. Luggage is all lifted off the belts by porters and are placed in separate areas by luggage tags colors. This makes it faster to find your luggage. The wheel chair attendant stayed with us this whole time because there were not enough porters or terminal based wheel chair attendants to take over for the MSC attendant. Once the terminal attendant took over they had to battle their way thru all the people waiting in line to get to customs area because there was no handicapped pathway. This took nearly noon before we left the terminal building. This method needs to be improved. Almost three hours to get off the ship. The best part was when we called for our Uber driver he arrived in about 5 minutes. This was our first time using Uber and were given a comfortable ride home in another new clean car that was driven safely and quickly to our home in North Miami Beach. So glad we gave Uber and Lyft a try and will use them again in future cruises. In summary, very nice cruise on MSC Biggest negatives deal with safety to life issues. Dangerous steps in theater with no handrails. Saw people trip and fall due to this design flaw . Also, access into and out of pool needs to be addressed with regard to people who are less than the most able bodied. If you are considering MSC, Go, you will enjoy. Read Less
Sail Date August 2016
Price was a big factor. Embarkation was very smooth and quick. The ship is beautiful. The cabin was very nice and our cabin steward Rudy was excellent. I think the food could be improved especially on the buffet. It seemed like the same ... Read More
Price was a big factor. Embarkation was very smooth and quick. The ship is beautiful. The cabin was very nice and our cabin steward Rudy was excellent. I think the food could be improved especially on the buffet. It seemed like the same food everyday. Hand sanitizer is not stressed enough people just walk past the dispensers and the attendant does not enforce the use of it. I found that you had to go before 9am for breakfast buffet and after 130pm for lunch otherwise you could not find a place to sit and it was extremely crowded. The ice cream machine should be on all day. It is on from 12pm till 4pm and then 6pm till 10pm. There were no trash receptacles only in the bathrooms. A few more bathrooms would have been nice. Outside the buffet only 1 Handicap bathroom and 1 other bathroom with 1 stall. I was disappointed that there is no adult area. I think the Serenity area or the Garden Pool should be an adults only pool. The shows were very, very good. Activities were good. Service was good. Ports and shore excursions were good. I did not travel with children but I did ask children and also parents for their feedback. They had said that the toys in the toddler room had no batteries or just did not work. The 11 and 12 yr olds said there wasn't enough for them to do.My disembarkation was a unassisted walk off at 630am this took over 1hr. Yes I would do this cruise again just to see if they address some of the complaints. Read Less
Sail Date August 2016
My husband and I have been on over 30 ocean cruises and 3 river cruises, so we consider ourselves somewhat experts on large and small vessels and what to expect. We loved the MSC Divina. Ignore the whiners - they will never be happy on ... Read More
My husband and I have been on over 30 ocean cruises and 3 river cruises, so we consider ourselves somewhat experts on large and small vessels and what to expect. We loved the MSC Divina. Ignore the whiners - they will never be happy on any vacation, because a vacation is what you make it and if you dwell on the occasional negative experience, you will never have fun anywhere. When on a huge ship, except crowds at certain times, like buffets and leaving a theatre. You are part of the crowd, so don't get anxious. If you want less people, cruise on a smaller ship. If you can't find something delectable to eat at every meal, you will never be pleased and there is no hope for you. I wonder what's in your fridge? The Divina is a gorgeous, modern ship, incredibly clean with very attentive and friendly staff. Embarkation was quick and we were on the ship by noon and had our cabin by 2:30. We always pick a cabin with a balcony as we love to relax when the ship is sailing and enjoy the fresh air and lapping of the waves. We were on the 12th deck, so had a wonderful unencumbered view of the ocean. Our cabin was very clean, well appointed and large enough for us, as was the balcony. It was very quiet and we didn't hear any noise from the adjoining cabins or in the hallway. The food was just delicious. We had breakfast in the main buffet and there were numerous food stations to choose form and the fruit was just incredibly sweet. We have never had such delicious honey dew melons, watermelons, cantaloupes and other fruit. Lunch at the buffet was also delectable. There were again, many food stations all around the area and they always served something at the carvery, like roast turkey, pork and beef. The fish dishes were also excellent, as was the pizza. Desserts were plentiful too - nice treats such as chocolate covered pieces of banana on a stick, various tarts, etc. Something for everyone and again, huge trays of fresh fruit. There were lots of lounges where you could sit and enjoy a drink or delicious cappuccino and be entertained by talented singers and bands in the evening. They had an Italian feel and you felt you were in a lovely little bistro in Europe. We bought coffee and drink tickets beforehand, which worked out very well. The shops were great and it was fun checking out the merchandise, lovely clothing and jewelry. The candy shop had some nice treats. We ate at the Black Crab dining room each evening and the meals were wonderful with lots of choices. The waiters were very nice, efficient and worked hard with so many people to serve. We enjoyed every meal and on occasion, went up to the buffet for an extra dessert or some fresh fruit. The ship has three pools, lots of loungers but of course you can't expect to easily find an empty lounger after 9:00 or 10:00 a.m. as pool activities start early. We also enjoyed the spacious gym with plenty of cardio equipment and a weight area. We never had to wait for a cardio machine as we went early in the morning or later on during the day. Spa facilities as well as exercise classes were available as well. Lots of activities going on during the day, so if you weren't able to find something to entertain you, it was your fault. One thing we really loved about the ship is the casino was non-smoking, so the entire ship was not tainted by the smell of smoke wafting through the public areas as on some other ships. No smoking on the balconies was appreciated as well. The Pantheon Theatre was beautiful and we enjoyed all of the shows. Each evening had a major production with the most talented acrobats performing spectacular stunts, singers and dancers in delightful, colourful costumes and special effects. We never missed a show and especially were riveted by the tribute show to Michael Jackson. I think we were entertained by the most talented people at sea. There was also a special operatic performance of excerpts from La Traviata one afternoon, which was very moving, with a talented soprano and tenor, along with the MSC Divina international dancers. That was a real treat and important to further the arts so future generations can begin to enjoy classical entertainment. We looked forwarded to the daily programs which outlined the activities for the day and it was amazing to see how much was going on every hour. The art sale was fun also, with very interesting items to bid on. The ports we visited were San Juan where we just got off the ship and wandered around the fort and stores, St. Martin, where we took the water taxi and walked along the boardwalk and Nassau. In Nassau, we just checked out some of the interesting stores. We didn't take any excursions having been to all the ports numerous times before. All in all, a most wonderful cruise and we already booked one on board for next year. Can hardly wait! Read Less
Sail Date August 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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