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232 MSC Cruises MSC Divina Cruise Reviews

This is our 4-th cruise and we chose it mostly because of the ship, since the itinerary is not the best. Palma de Majorca and Valencia are nice, but the other places are not worth the trip. They offered shuttle buses for the city that ... Read More
This is our 4-th cruise and we chose it mostly because of the ship, since the itinerary is not the best. Palma de Majorca and Valencia are nice, but the other places are not worth the trip. They offered shuttle buses for the city that were more expensive than travelling with taxi. We wanted a new ship, that offers better comfort and instead we ended up in a crowded, smelly, full of leaks and unsanitary place. The worst thing was that they gave us spoiled food for dinner and my daughter got seek. When we tried to see the ship's doctor they wanted to charge us 100 Euro. They refused to give us any medication, or even a thermometer and the farmacy on bord had nothing helpful. The service was terrible. We waited a long time for our food at dinner, hence the ice cream was always brought melted. The food was terrible and always the same. All the areas of the ship are very crowded, we felt like sardines. None of our request were answerd, although they were simple ones, for example we asked for the children's bed to be folded during the day, since we couldn't move around it in the room. The ship has a systemic liking problem in the hallways and that also made the water pressure very low. The water in the public restrooms is only dropping. I found that very unsanitary. The only good thing was the evening shows. The artists put a lot of work into them and we enjoyed them. Read Less
Sail Date April 2019
This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression. We pre-booked a post-cruise ... Read More
This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression. We pre-booked a post-cruise excursion that would give us a drive-by tour of Rome before dropping us off at the airport. We were expecting them to handle our luggage, see the sites and experience a stress-free ride to the airport. By dinner time on the evening before disembarkation day, we had not yet received our disembarkation instructions. When we inquired, the Yacht Club concierge pulled an envelope out of a stack of envelopes and gave it to us. I looked at it and there were no instructions for the excursion so I asked about it. He informed us then and only then that the excursion had been canceled because so few people had signed up for it. OMG!! When I asked what alternative arrangements had been made for us, he dismissively said, "Oh, sir, you can just take a taxi." Cancellation of the excursion was totally unacceptable, but his attitude shook me to the core. This is the concierge for the exclusive Yacht Club telling me to go find a taxi. Really? At dinner in the exclusive Yacht Club restaurant Le Muse, I asked to see the Yacht Club Director. He earned his pay with me and my group as we explained what had happened and told him we needed an alternative. Bless his heart, he was back in just a few minutes (obviously he knew about the problem before-hand) and said they had arranged a private mini-van transfer to the airport. The problems with this solution were that it cost more than the pre-booked excursion (which of course was refunded to our account) and there was no tour of Rome. The next morning, we found our mini-van and delightful driver waiting for us. We were able to arrange a drive-by tour of major sites in Rome for an extra 100 euros per couple. All told, then, the alternate excursion cost $152 more per couple. To my way of thinking, that expense should have been covered by MSC. It was not. We are not likely to sail with MSC again, but will pend a decision on that to see if MSC responds to this review. Read Less
Sail Date March 2019
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer ... Read More
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer disregard. Over 2 hours in a zigzagging line and when we reached the desk to register the young lady walked away to never come back. She apparently went for lunch but was not replaced. We had to butt in the next line to get served, and no apology. The good: 1- Nice looking ship 2- Good embarkation buffet with select cheeses, parmesan, prosciutto, etc. 3- Some nice and pleasant bars on the ship with music. 4- The price was descent considering the booze package (basic one) The bad: 1- The nice ship was dirty in many areas: public washrooms, buffet area, greasy chairs, inadequately cleaned tables, beverage station mess. 2- Most items seen at the buffet on embarkation day disappeared. I asked for prosciutto and was told there was no more but saw crew members being delivered a big tray with it and other nice items 3- Dining room was dismal. The food was totally uninspired, lukewarm, repetitive and tiny portions. We had to ask repetitively to get a glass of tap water and/or coffee. The Italian night dinner was an insult to my ancestors and the food was not even at the level of Olive Garden. 4- The buffet became terribly repetitive after 4 days (10 day cruise). The salads were discolored with shades of yellow, brown, rust, and gray. The cold cuts were unsafe as we could clearly see mold and dry edges on the sliced meats. 5- The buffet lay-out was a mess as it created both gridlock and butting in. 6- Getting served a drink near the pools or bars was not easy. We ended up going to get our drinks ourselves but often waited 15 minutes to get served by one of the 4-5 bartenders who were more focused on counting ice cubes or joking with one another. 7- Our cabin had no wash cloths and we had to ask every day to get some. I guess Europeans don't use them ?? 8- Our TV did not work. We didn't care for watching TV but like to check the accuracy of our statement regularly. We complained several times and were promised a tech guy would come by "soon". After 10 days we never saw anyone. 9- We were sold a balcony room "unobstructed" but it was. Life boats in front of us, a 15 foot overhang above, and 20 ft wall on LHS jutting out. We had passengers and crew members just below our room walking and smoking, despite being on the non-smoking side. We filed a complaint but it probably got lost in file 13 10- Shows were repetitive -opera and musicals with terrible sound modulation. 11- We never got our prizes for wining trivia. We also never got our Gold Member fruit basket + 1 hour Spa session + Welcome back cocktail and yet we have an email confirming these. Read Less
Sail Date February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less
Sail Date February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
Sail Date February 2019
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me ... Read More
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me expand. The bathroom lighting was poor, the cabin drawers are short, the captions on the TV ( a very small Samsung located in an awkward corner) did not work, the excursions listed on the interactive system had dates from a month before, the Daily Planner listed items that were flat-out wrong or did not exist, and there was little or no help from the excursion staff if you wanted to tour on your own. In addition, the excursion descriptions would mention food or drinks that turned out not to be, a partition door on our deck was broken and banged all night (they did repair it when we asked), and our safe batteries were dead when we entered the cabin. As for "drinks on us," a better name might be "Drinks on us, if you can find us." Bar service in the dining room was so slow that if you did not order immediately on sitting down, you might get your cocktail with desert. There is much confusion on board as to the charge for tips when you get free drinks. The consensus seemed to be that tipping would be addded, however, we did not get any such charge. On the fourth day of the cruise, our captain informed us that an unusually high number of gastrointestinal problems had been reported and that anybody with symptoms should visit the medical office for a free evaluation. In other words, norovirus! The fear of any cruiser. We realized at that point we were trapped. There was nothing to do but wash our hands every five minutes. We were lucky. Neither my wife or I got sick and we did not hear anymore about it. When we arrived back in Miami for debarkation, things went south. For some reason, we were told, US Customs was delaying our departure. Our assigned time of 9:00AM was off by about 90 minutes! Soon, the color-coded system meant nothing. Everyone was pushing and trying to make their flights or connections. Some may have missed them for sure. We only made our 12Noon flight (arrival is 7AM) by 10 minutes! We can not blame MSC if indeed the problem was caused by Immigration, but the staff quickly went into hiding and the "canned announcement" was repeated every fifteen to twenty minutes. "We are working to expedite the process, please be patient." We have no way of knowing what was really happening, but perhaps the drug bust in Mexico the month before and our stop in Columbia had something to do with it? We saw drug-sniffing dogs aboard in Miami, and we have never encountered that before. So, bottom line. The irritants I mentioned, taken individually, would never dissuade me from booking on MSC. But, when they all added together on one cruise, they weigh a lot more. We loved the interaction with Europeans, South Americans and travelers from all over the world. Read Less
Sail Date February 2019
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar ... Read More
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar service slow, rude staff, unless of course you are willing to tip an additional few dollars above the 15% already charged per drink. Those customers were catered to. Poor food selection, slow service from wait staff. Horrible problem with pushing and shoving of guests on this cruise, mostly from Europeans which was the overall consensus from most US and even some UK guests. Eataly steak house has no atmosphere and is nothing more than a pizza parlor with plastic chairs. Dining staff difficult to deal with to change dining time. Required multiple requests and standing in lines. MSC crushed a hard side suitcase with no responsibility taken by staff. Will not sail MSC again. Read Less
Sail Date January 2019
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When ... Read More
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels. Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating It is not worth pre-paying for any extra services as you get better treatment as a walk-in. We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them. Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money. Daytime entertainment was poor and moronic. Evening entertainment by the pool was the same. The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian In the lounges again there was one or two talented performers. We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously. I have attached a selection of photos which show why we complained. Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth. Read Less
Sail Date January 2019
Bottom Line:Food was mediocre at best. Service was poor and totally unprofessional. Extremely unorganized sitting arrangement. It basically ruined my birthday celebration/. Never again. Food: portions are extremely small. Please note ... Read More
Bottom Line:Food was mediocre at best. Service was poor and totally unprofessional. Extremely unorganized sitting arrangement. It basically ruined my birthday celebration/. Never again. Food: portions are extremely small. Please note that I do not go on cruises for the food. Bland, sometimes tasteless. Saw same dishes served at lunch and dinner. Service or lack off: staff simply does not care or are at least concerned about your needs. It was a fight to be considered for a table for two, although I had it confirmed beforehand when reservation was made. It was my birthday present and just wanted to enjoy being with my partner.Our waitress was better suited to be running an army than serving tables. Bordeline rude, making little effort to show some interest in what she was expected to do. If you like singing or dancing, you will be happy. That is all you get. Better be a opera lover. They are very good and pushing you to buy stuff......sales and more sales of cheap perfumes, and watches. Bar areas looked more like a mall than a pleaesent place to have a drink. NOT AGAIN..... Read Less
Sail Date December 2018
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our ... Read More
We chose this cruise because a friend told us her husband found a good deal on a New Years Cruise. We have been on 29 cruises with another cruise line and thought it would be interesting and fun to try this line. If this had been our very first cruise ever, we would never go on another one. Embarkation was easy and quick. Our room was comfortable with a large corner balcony. But that’s where the positive ends. We discovered we were right below the buffet on the deck directly above us and we had to endure loud noises 24/7. Impossible to fall asleep. A maintenance worker told us they are setting up and tearing down constantly for meals. If that noise wasn’t bad enough, there were adults and children running through the hallway laughing and loudly talking, often in the middle of the night. A lady a few doors over told us she heard all the same noises. There were probably 500-600 kids on this cruise and 90% of them were undisciplined, running wild all around the ship, screaming and screeching. Why not take kids on a Disney Cruise! Food in the restaurant was barely warm at best, more often cold when served. Lobster was chewy, filet was not truly a filet mignon, tough, not tender. Couldn’t cut even with a steak knife. The buffet was set up crazy - for instance hot dogs, hamburgers in one area and the buns in another area. Kids running in and out of the lines, felt like they would knock us over. The ship was supposed to be non smoking except in the cigar lounge and one side of the pool deck. Even the casino was supposed to be completely non smoking but we found it to be half and half smoking and non smoking. No one is supposed to smoke in their cabin or on their balcony but we observed people smoking cigarettes and cigars - one person observed throwing a cigar butt into the sea which is prohibited. Tried to report it at the reception area and was rudely told he was closing - go tell some else. Told our cabin steward and he said he reported it to the authorities however the smokers continued to use their balconies to smoke throughout the cruise. We didn’t participate in shore excursions as we have been to all the same ports on other occasions. The entertainment in the theater was mostly musicals and operas. No variety. We visited the Le Serine bar several times and once there were children sitting on all the bar stools. Bartender said he couldn’t do anything about it. The bosses should handle it but no one did. Disembarkation was fairly simple as we have Global Entry. We were very happy to get off the Divina, go to our hotel and get some sleep. Read Less
Sail Date December 2018
I'm usually a easy person to please , I read the reviews and read the positive and negative reviews before embarkation on the cruise . When we boarded the ship I was jumped to get a drink package , mind you we already purchased ... Read More
I'm usually a easy person to please , I read the reviews and read the positive and negative reviews before embarkation on the cruise . When we boarded the ship I was jumped to get a drink package , mind you we already purchased " Drinks on us package " by the way they tip 15% on every drink that you buy . At dinner I ordered a New York steak medium temperature they delivered a well done steak with one grilled tomato and french fries " WOW" . When I asked them they told me that they are working on it , whatever that means. When I ordered a drink the first one came 15 minutes the other came 45 minutes after that . At the bar they ran out of Coca Cola and celery for bloody mary , and it took some time to order the drinks at the bar because it was packed and they don't deliver drinks to the table first couple of days . The Ports of call were Aruba that was excellent at the palm beach , however we only stayed there till 1:30pm , then Jamaica that was good to at Bombay Beach at Oche Rios , and Cartagena Columbia that was horrible but not as bad as Colon Panama it was they brought us to a hood , even a hood was better then that. But on the positive side was that we met lots of people from Europe and that was intresting other then that don't waste your money , they have lots of learning to do. Read Less
Sail Date December 2018
Recommended as an alternative to Norwegian Haven. Went last Dec 2017, returned Dec. 2018. Was fine last time, standards have dropped! Le Muse specialty was inconsistent wrt meals. Overall food quality gone! Eataly was a steakhouse ... Read More
Recommended as an alternative to Norwegian Haven. Went last Dec 2017, returned Dec. 2018. Was fine last time, standards have dropped! Le Muse specialty was inconsistent wrt meals. Overall food quality gone! Eataly was a steakhouse replaced by a total steak joke in a cheap cafeteria setting. Galaxy replaced by a poor sushi restaurant. Set menu and if you replaced a certain dish, charged 50 percent as a black card holder....insult! As a health care professional, I expressed my concerns wrt the filthy public toilets. The Le Muse bathroom reeked of urine and ammonia. The Yacht Club bathrooms were equally filthy and I observed no maintainance personally for the 10 days there. A main bathroom on the 7th floor near the foyer had 2 of the 3 toilets nonfunctional and one was filled with feces and urine. Met with “Management “ and indicated if I were a health inspector, I’d shut them down! Concerned for the young and elderly....a miracle there has been no bacterial/ viral outbreak! Hard surfaces, ie hand rails, filthy and even observed chewed gum on a door handle. Disease vectors waiting to happen! Unfortunately, we are booked again in February ( as I hadn’t expected this deplorable state of affairs from last year ) . If I could ( without economic repercussions ), I would cancel IMMEDIATELY!!! Wish us luck for February.......be very afraid! Read Less
Sail Date December 2018
10 day cruise over Christmas. 8 of us in 4 balcony cabins. We've been on this exact same ship 2 years ago. Food was about a 4/10. We ALL lost weight. Usually not what happens on a cruise! A staff member in the buffet grabbed my ... Read More
10 day cruise over Christmas. 8 of us in 4 balcony cabins. We've been on this exact same ship 2 years ago. Food was about a 4/10. We ALL lost weight. Usually not what happens on a cruise! A staff member in the buffet grabbed my arm and said " Never let your friends and family work on a cruise ship". I never thought it was an easy job, but that seemed odd. Dinner shows we're 35 minutes long. There were some acts exactly as they were 2 years ago. We got the unlimited drink package. Get on board and find out that it only covers drinks that are alcohol and mixer. ie rum and coke, vodka and OJ etc. Pins colada, daquiri, Mai Tai, not covered. They gave us drink tickets that we used last time for the specialty drinks, but this time we were told that we couldn't use the tickets because we had the drink package (?). Room service. A menu of 7 or 8 items we're a $3 or $4 charge. Chicken wings and pizza was almost regular price that you would pay in a restaurant. 6 wings for $8. The service and attitude in the dining room was so bad that we complained the 2 nd night. You would get ice tea, but no sweetener. We asked for extra butter for our rolls the first night, and we're told that there wasn't any. At breakfast, we got hot water for tea, but it took so long to get teabags that the water was cold. Six of us were eating that meal and only one meal was correct. We we're 5 or 6 nights in before they started anticipating our needs. We requested a pitcher of water be left on the table. Remember, there's 8 of us. Somebody would walk over, fill one water glass and then take our full pitcher. The buffet was a mess. When it stated to slow down even a little, they would shut things down. One afternoon, the only open was pizza or salad. One day they shut down 3 drink stations, and we're fixing the 4th...the ice machine was broken. So...no cold drinks for that meal! Too much of things that seemed for the staffs conveinance and too hell with the passengers. My 80 year old mother was travelling with us. We come home from dinner night 2 and our balconies we're closed off. They said it was a safety issue. We fussed and they opened them, but why would we insist on adjacent balconies if we wouldn't be able to go from room to room? This is our 10 the cruise. We are a big group. I have trained my children since they were young to be patient and reasonable, 3 of my children have worked in food service. We are not difficult, but this service was poor. The on board entertainment was the same every day. Nothing exciting or fun. Part of our group participated in " boys vs girls" game. The staff blatently let one side cheat. When they were called out on it, the staff member said " I'm not good with numbers." We won't be travelling with MSC again. There was just too much wrong this time. Read Less
Sail Date December 2018
We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. ... Read More
We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. Bathroom had not been cleaned, the bedding was stained and we found staples in the bed! The housekeeper made the excuse that "we have so many people coming in, we just cannot do a good job". HUH? We purchased the "Drinks on Us Package" and that was a complete joke. We were charged for drinks that were clearly on the Package. No one seemed to know what was and was not on the drink package. Food was so-so but, when we ordered room service for breakfast, it was NEVER right. The first morning, syrup was not brought with pancakes (we were told you had to order separately), no silverware, etc. The 2nd morning, the eggs were ICE COLD. After that we went down to the Buffet, which was ALWAYS crowded and no place to sit. The crew was obviously untrained. It appeared whoever hired the personnel was desperate for anyone to work on this Ship. Every time we asked a question, we were given several different answers and none were right! I could go on and on but I think I have said enough. Again, my Mother was right! Read Less
Sail Date December 2018
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was ... Read More
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was helpful and we had no other issues at restaurant, except there is one.. and food was average at best. Not much to do on board, pools overcrowded and same activities every single nite. Entertainment was boring.. shows I mean. I really was disappointed, not a very helpful staff, no one knew where anything was and most of the other cruisers were rude. We will not be taking MSC ever again. We were bored, we only did one shore excursion with cruise, a Jeep tour of St Martin and that was worth it, best part of the trip. Other than that not impressed at all. Read Less
Sail Date December 2018
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation ... Read More
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation of cruises, never been much of a fan. But we scored a great price for a balcony stateroom for 4 of us on a 10 day cruise for the holidays, and said why not?? To summarize: Hot tubs: over crowded with kids (ok, it's Christmas holiday, they'll get a pass on this.) but water was always tepid, not hot. Stateroom was comfortable. Not a bad size for a balcony room. and fairly quiet. Customer Service Desk: ALWAYS had a long wait, no matter what time of the day, or regardless of number of people on line. Could never go there without wasting an hour or more of my day. Cleanliness: Disgusting. Plates of leftover food, spills, and messes were left till the end of every night to clean. Meaning you spent the day meandering around filth and dirty dishes on the decks. Spa: I take particular issue with this. Not with their service, but their tactics. Scheduled acupuncture (did nothing for me, but seemed to work well for my husband) and a massage. AFTER receiving a pretty good lymphatic massage (a little painful for my taste) the therapist proceeded to write a list of FOUR more massages, 2 body scrubs and a facial that they suggested. I assumed they meant for a different cruise. No, she insisted I schedule all these services - one for each day on the ship. WHO the HECK gets 5 massages in one week? It was abusive. Dining Room: Food was often served cold, and bland, and overcooked, and very late. 8:30pm seating we could expect to eat no earlier than 10pm. And service was unavailable in between serving courses. Buffet: We ate pizza every day. The one thing we can count on. Entertainment: I'd rather take a nap. The F1 Simulator for the kids broke after the first day. Shows and programs were boring. Overall decor of the ship was extremely boring and lack lustre. Paid in advance for a photo package that we couldn't take advantage of because the photographers were nowhere to be found. FINAL WORD: Hated it. Read Less
Sail Date December 2018
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack ... Read More
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack of choices and food is precooked and cold. The dinning restaurants mostly for breakfast was a disaster, your order was always cold or they would forget to bring your toast, orange etc.... Many times they ran out of food such as bagels , juices, fruits. As for entertainment, it was average, always the same song and dance, no variety. We had the "Drinks in us pakagd" which was good but many times depending the bar you get your drink would tell you the drink you ordered in not part of the drink package and would try to charge you full price, many descrepencies and often frustrating. Bottom line , I expected better from this Italian ship especially the food, always cutting back on quality and portions, if you wanted something descent you had to pay about 25-30 us , all about the money. This was my first and last MSC, will stick my other carriers. Read Less
Sail Date December 2018
If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere ... Read More
If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere except for the dining room. Waiters rarely get our order or billing correctly.. Very poor selection at the buffet and most counters closed half the time. Had really bad excursions, large groups, yet no head phones so couldn’t hear most of the time. Offered a meagre compensation for excursion from hell in Panama that was rained out but had to sit on a bus for 4 hours in a very poor part of town. We were nickel & dimed everywhere, including paying the tips on our beverage package, charged $3.00 for a dollar store poncho on a stormy day at port. They was no lobster served at all in the dining room but it was available for a very high fee. There was no variety in the entertainment and no cultural activities (lectures). There was only live entertainment in the evening, overall very boring on sea days. The best pool area (infinity pool) is dedicated to smokers. Our balcony room had limited storage and no sitting area which we are used to having. There was a significant service charge for room service so we did not have our usual coffee room service. There are no bathrobes, hair condition or bar of soap so bring your own. Overall, no pampering or luxury, just the bare necessities. Celebrity, I missed you. This bad experience made me appreciate you even more, i’ll be back soon! MSC, you’ll never see me again... Read Less
Sail Date December 2018
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack ... Read More
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack of choices and food is precooked and cold. The dinning restaurants mostly for breakfast was a disaster, your order was always cold or they would forget to bring your toast, orange etc.... Many times they ran out of food such as bagels , juices, fruits. As for entertainment, it was average, always the same song and dance, no variety. We had the "Drinks in us pakagd" which was good but many times depending the bar you get your drink would tell you the drink you ordered in not part of the drink package and would try to charge you full price, many descrepencies and often frustrating. Bottom line , I expected better from this Italian ship especially the food, always cutting back on quality and portions, if you wanted something descent you had to pay about 25-30 us , all about the money. This was my first and last MSC, will stick my other carriers. Read Less
Sail Date December 2018
Been on the Divina before, in the Yacht club earlier in 2018 it was amazing! This trip hot tubs were down 9 out of 11 days. Water coming from ceiling in front of our door.. The butler said the cruise line knew about it for months and ... Read More
Been on the Divina before, in the Yacht club earlier in 2018 it was amazing! This trip hot tubs were down 9 out of 11 days. Water coming from ceiling in front of our door.. The butler said the cruise line knew about it for months and had not fixed it. Maintenance person started working at 6 AM waking those nearby for two days, once temporary fixed we had the sound of the drying fans. MSC had taken the chef and many of the dining staff and some of the best butlers to the Seaside for retraining due to complaints. Yacht Club had infants crying and screaming including at dinner. Two days of good food, rest was bland, rubbery, maitre'd just laughed said everyone's taste is different, but others complained too. The buffet was so much better even with all the people. For the cost Yacht Club should have adults + kids over 12. The concierge booked our excursion incorrectly and happen to notice just in time to correct. We had booked 3 more cruises with MSC & Yacht Club but are considering cancelling and taking our business to another cruise line. Read Less
Sail Date November 2018
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we ... Read More
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we known that the room would be smaller and without a sofa then we would have book another room. This was brought to the attention to front desk staff and nothing was done to correct it. The room size square footage was also misrepresented. We were travelling with 8 other people, some of which had booked lower category balconies with the same stated room square footage and their rooms were significantly larger with sofas. Secondly When we purchased the Aurea spa thermal area in advance of the cruise it was stated that the 3 areas that would be available for use were Finnish saunas,steam baths and whirlpool baths. After boarding we were told that we could only use the saunas and steam baths and that the whirlpool baths were reserved only for people with massage treatments. Read Less
Sail Date November 2018
My wife and I chose this cruise on the recommendation of friends who had been previously on this ship. To start with the food was at best fair. My meal on Sunday evening was inedible. Both staff and clientele were found to be very ... Read More
My wife and I chose this cruise on the recommendation of friends who had been previously on this ship. To start with the food was at best fair. My meal on Sunday evening was inedible. Both staff and clientele were found to be very rude. Getting a straight answer from any crew was almost impossible. Many inconsistencies--for example, drinks were priced differently at different bars. Some were different at the same bar but different nights.We never knew what to expect. Service at Eataly was superb. Unfortunately the food was not what one would expect at a specialty restaurant. Compared to other cruise lines, this one left a lot to be desired. On occasions in the buffet there were no plated and silverware. Upon mentioning this to an officer, he just walked away. Entertainment seemed very much geared to a European clientele. Toe foreign gentlemen singing Tina Turner with an accent was a bit much!! If MSC is tying to attract the American cruiser then it really needs to bring its level of service up to that of lines such as Royal Caribbean and Celebrity. No thanks MSC!!! Read Less
Sail Date October 2018
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The ... Read More
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The entertainment, the trivia quiz, the jokes .. simply everything. This severely detracted from the enjoyment of the trip. When highlighting this to the company on our return, they couldn't have cared less. They appear to think it doesn't matter. But it does. It is simply not good enough. We paid top dollar going from New Zealand for this experience but we got a lot less than everyone else. Be careful. It is not all as it seems and complaining or raising issues falls on deaf ears. I don't often complain about things but all travellers should be cautious so you are fully aware of what is going on prior to going on holiday. Our holiday was spoilt unfortunately. Yours doesn't have to be! Food was OK but the buffet is like a trough. Black Crab restaurant was OK though, although sometimes service was poor as there was a mix up in who should serve us. Cabin attendant was a delight. That was the best rating of the tour. Shore excursions were very overpriced for what you received as you could get similar from walking off the ship and talking to the locals. First and last on MSC. Other lines much better. Read Less
Sail Date October 2018
Chose the cruise because of itinerary---which didn't happen. To be positive, the highlights: Cabin was nice and larger than most ships on which I've sailed. Young man taking care of cabin was great!!! That's ... Read More
Chose the cruise because of itinerary---which didn't happen. To be positive, the highlights: Cabin was nice and larger than most ships on which I've sailed. Young man taking care of cabin was great!!! That's it!!!!!!!!! The cons: Were lied to many times by ship's officers. These included, but were not limited to: a. Being told that there was no TV because they couldn't get signal. They didn't pay for American set-up. So, no TV for twelve days. Catching up on news now...... While in NYC there were no spirits. They put out signs stating that this was because of New York port regs. Not true, ship messing officer told me that they had forgotten to get liquor license. So much for buying the drink package. As it turned out, blaming the Americans was often the answer to problems. Backfired once though as the PA announced that we were late leaving the ship in Bermuda because of the Americans----I guess that someone never learned that Bermuda was a British territory. Changed itinerary and skipped the Azores. Were told that this was due to a hurricane that was going to hit there----it had already passed. And there were more lies. Secondly, the food was awful. We also had opted for dinner in the dining room, but the service was so bad that we began using the buffet after four nights. There were times that it would take over an hour to get the main course. Food in any venue was never hot. Eggs were always cold. On two days we started the day without coffee. This would occur frequently during the day. To top that off, there were also two days that they ran out of coffee mugs. Food varieties were slim. Ran out of hand sanitizer for five days. Getting on and off the ship was an ordeal. As opposed to other ships that I've been on, this had no food around the pool area and you were required to pay for ice cream. Library was closed the first four days for staff training. Was told that this was to teach employees on methods of interacting with Americans. I think that some flunked the course. When library did open, it contained two books, one on cats and the other The Book of Mormons. No decent quiet lounges to just sit and read or play games. Excursions generally started late and many didn't cover advertised venues. I could go on but won't. My advice would be to avoid this company at all costs. They will certainly never see me or many of my fellow cruisers again. Read Less
Sail Date October 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date October 2018
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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