MSC Divina Cruise Reviews

Hello, I wanted to share my experience with MSC Divina and the dissatisfaction, disturbing confusion, conduct from the ships officers and being understaffed.This my first and last time that I cruise with MSC. Over the last 6 years I’ve taken 8 cruises. Firstly I want to let you know that the staff treated us well and worked hard despite being understaffed in every aspect. All bar areas had 1 ...

This was my 3rd solo cruise on the Divina since October and my 4th MSC cruise in the last year. All have been good, but this one was great, primarily because of the people I met and group at my table. We had a great time and did many activities together. The boarding process was the fastest I have experienced. I arrived at the port at 10:40 for an 11:00 AM scheduled boarding and was at the ...

Some of the staff was helpful some were rude. Unfortunately I had a bad fall in our cabin 1105 because the bathtub is porcelain with no adhesive. I still have bruised ribs and limited in my activity. It has been 4 weeks. I am in good shape I ski , yoga daily ride bikes and was NOT drinking when I got into the shower and my foot slipped out from under me. I ended up in the infirmary. The next day ...

I was on this ship for the corona cruise 3/13/2020 so I gave it another chance a few weeks ago. Most of it, especially customer service, was a colossal failure. Pros: Main dining room Adult pool Room attendants Cons: Guest services Intrusive maintenance Horrifyingly bad shows on repeat from years ago. Maintenance used our balcony for half our trip and we had to close ...

This was my 19th cruise and this was by far the worst cruise I’ve been on. Starting when we got on and our stateroom was disgusting. The walls had marks all over them, the towels looked used. Asked guest services to have someone come, no one did for 4 hours. Then I asked again, and again. And it finally got done. The bars- every bar was understaffed and the staff they had was honestly ...

Had a fun weekend cruise, our first with MSC. Ship was full. Considering the price, it was def worth it, despite the long list of ’con’s below. pros: - Easy, quick embarkation and disembarkation - The kids club was the best we’ve seen (out of several cruise lines). Really fun activities for the kiddos. - Main dining room food was excellent and tasty. - Ocean Cay was great. - We ...

Three-day cruise on MSC Divina (Thursday, 01/13/2023 – Monday, 01/16/2023). My wife and I were celebrating our wedding anniversary. Right before boarding the ship we had a great customer service experience with a woman named Sofia (an MSC staff member who worked behind the embarkation counter in Terminal E). Sofia was very nice, courteous, and very helpful. On the second day, my wife and ...

We choose to try a MSC cruise largely because of the price. We arrived in Miami about 10:30 and were at the terminal before 11am, expecting to be checked in as we had priority embarkation. The ship was still disembarking, so the doors didn't open until almost noon. We proceded to check in where an in training person had difficulty. It didn't matter as we couldn't board anyway. We found a ...

This was our fourth cruise with MSC and third on Divina. To say it was a disappointment would be a serious understatement. The disappointment started with embarkation. It appeared that the suggested "check-in times" assigned was nothing more than a suggestion. Huge crowds, made more restless by a four piece combo of some type whose only talent seemed to be trying to make more noise than the ...

Choose cruise to discover a variety of Central American ports, and for the affordability. Understaffed with exhausted and overworked employees who are willing to openly speak about the bad working conditions; apparently experienced staff were shipped to new MSC ships being launched. Short staff and full ship means you wait, wait, wait. Main buffet offers very basic repetitive options. Decided to ...