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2 Helpful Votes
Sail Date: July 2016
Embarkation and Disembarkation went well, the ship is ok but the pool and buffet restaurant are too small for all these people. The level of service is not the best, with room not properly cleaned and the hallways are a disaster with food ... Read More
Embarkation and Disembarkation went well, the ship is ok but the pool and buffet restaurant are too small for all these people. The level of service is not the best, with room not properly cleaned and the hallways are a disaster with food all over for many hours. The staff is very friendly but if the room is not clean.... I was very disappointed with food (not a great quality or choice) both at the restaurant Villa Rossa and at the buffet. Entertainment and Excursions were good and fairly well organized. Communication was also very disappointing. We had some perks written on our ticket (confirmed by MSC) that were not honored on the ship (free massage, free spa). On a side note, I did not like all the picture that were taken, sometimes you were at dinner and they were coming to take pictures of you... That then is sell for $30... Not really classy. I was traveling by myself and I would probably not go again. Read Less
16 Helpful Votes
Sail Date: July 2016
We are loyal to royal but also try other cruise lines as well. We booked the Divina for the 4th of July weekend 3-day cruise. We never write reviews or complain about anything and have never had a bad cruise until this one. Since we are ... Read More
We are loyal to royal but also try other cruise lines as well. We booked the Divina for the 4th of July weekend 3-day cruise. We never write reviews or complain about anything and have never had a bad cruise until this one. Since we are Diamond Plus on RCL we got loyalty matched on MSC up to their highest level, Black card. So we were really excited about trying them out. Embarkation: Embarkation was crazy. We checked in which went really fast but the ship was not ready so we had to find a place to sit until they called us. After about 20 mins they announced that the ship was ready. There were probably 100 folks who crowded around the escalator to head up to the ship. They called out for suite guests and black cards to come forward to board but you couldn't get past all the other folks in front of you. Lots of pushing and shoving. Never seen anything like this. I would wait till after 1pm to board. Very unorganized. Muster: Since the Divina usually sails at 7pm, the muster drill is held at 5pm. Muster is held inside the ship which was nice and you have to bring your life jacket from your cabin. Never seen a muster drill like this. Everyone was talking or on there cell phones which is not allowed on the other lines. You could not even hear the announcements. They scanned our cruise cards when we first entered. The two girls with the scanners were dancing and singing while trying to scan your card. That night my wife got a nasty letter that she had missed the muster drill and would have to attend another drill the next day. So we had to go down and explain to guest relations we both attended the drill. Not that I love going to muster drills but this one was a joke compared to other cruise lines. F&B Food and Beverage service in the main dining room is horrible. I mean really bad. Many folks were complaining about this. After asking for a glass of ice four times I finally went into the kitchen myself and found someone who would get me one. If you want coffee or water refilled forget it. Never could get coffee with dessert. They acted like they could care less. As part of the black card benefits you also get a free dinner in the specialty restaurant. We made a reservation for Eataly's steak house for 8pm the second night. First they told us that you couldn't order off the regular menu, it is a special menu with all courses already chosen for you. So we said that's fine we will try it. They seated us, gave us water and never came back. After 25mins we got up and left. We went back up to the main dining and I found the maitre d, explained to him what had happened and asked him if I could speak to the F&B director. He told me that there is no F&B on their ships he is shore side. He even said to me that there ships may still not be ready for the American market. Not sure what he meant by that. I believe the Divina has been in Miami for at least two years or more. I guess we just asked for too much. Like a waiter to take our order. I had also bought a couple of books of drink tickets before we sailed. They were like $82 for a book of 18 drinks. The first night at dinner I asked for a glass of pinot grigio and the waitress told me that they were only serving Chardonnay by the glass that night. My coupons said any glass of wine up to $7.50. I had to talk to the maitre d to get the kind of wine we wanted. Crazy! Activities: There appeared to be a good selection of activities in the daily compass. The second day at 5pm they had scheduled a cruise critic meet and great, which we thought was great. There were probably 20 of us that showed up. I asked the Loyalty ambassador if she was going to host it, because her desk was right next to the lounge, and she told me no "we should talk among ourselves". Cabin: We had a balcony cabin on deck 9. The cabin was nice but small. Most of the cabins on Royal or Celebrity are much longer. There was no couch. Not a big deal but it was tight. The cabin steward did a good job of cleaning the room. Another weird thing was that each room has two beach towels. When we came back to our room from the beach we asked our cabin steward for two new towels because they were covered in sand. She told us No. You have to call a number and they will send you another towel sometime after 3pm. I'm not making this stuff up. Really. Entertainment: The only show we saw was the Michael Jackson show on the last night. It was great. The entertainers were awesome and the theater was beautiful. Disembarkation: The fun continues. We were in the first 50 or so to disembark because we had an early flight. We all got down to customs and they split us into two lines. One of the customs agents told the lady with MSC that they were doing it wrong. He stopped anyone else from leaving the ship and getting in line until someone senior from MSC, his words, could explain to him what they were doing. It was like there very first cruise out of Miami. So we finally got to go thru the line. Very unorganized. We will not be sailing MSC again. The ships are really nice if you don't care about service. I would suggest booking their suite area, Yacht Club, if you want to try them out. The service has to be better in there. Read Less
26 Helpful Votes
Sail Date: July 2016
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in ... Read More
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in order to help my friends and other guests get a good overview without being bias. First thing I want to say is that I am so thankful I didn't let the negative reviews stop me from taking a chance on this ship. The ship is beautifully decorated Italian style. I would cruise on this ship again. Now I have broken up my review in different sections and I will began with the bad. The bad: The buffet area is somewhat confusing. Even though they have a map that shows you where the different kinds of food is located. I found that by the time you visited the different stations to get a full plate and found a seat your food would be cold. (My sister advised me that Itlatians eat in sections not a full plate at a time, which might explain the set up) However, I found a solution after the first day get the cold food first and then go back for the hot food and hope to find a seat. Solution to this have someone hold a table and take turns getting the food. Okay you have to make it work and remember when in "Rome do as the Romans". Staff: Staff is business friendly but effective. We had no problems getting what we needed. They don't crack jokes, try to entertain you or become your best friend, which is understandable, when you have 4000 cruisers to service. Someone is going to be left out and you will find yourself seriously behind in your work. Something I learned during my 15 years of customer service. Food: The food was good some dishes better than others. The food is diverse and served in small portions. I was able to try new dishes and found some of them to be very good. They didn't offer a large variety compared to other ships, but the food was sufficient. (Probably cut down on the wasting of food). They had hamburgers, hotdogs, french fries and pizza always available all very good! Now I didn't like the tuna and chicken salad sandwiches so much they had the lettuce mixed in with meat. The sub sandwiches meat was sliced very thinly which I solved by adding more meat from the cold cut section. The food is not overly seasoned and in some cases no season at all. I didn't have a problem with this either. Desserts were good and limited certain times of the day. Dining room: Service was good and professional not super friendly like other cruises. The food was good(some dishes very good) and limited to about 5 choices including vegetarian choice. NO! dancing or singing but also sufficient. Seating was nice and spacious compared to some other ships. It didn't feel overcrowded like in the buffet area during main mealtimes. Cabin: I loved the layout and decor. First cruise that had a tub in the bathroom. The room is probably the same size as other ships but felt bigger due to the layout. Room steward: business friendly and they don't clean the cabin as much as other cruise lines. But again sufficient for us(once a day is all we need). Oh! let me mention no language barriers for us. Everyone spoke enough English and we had no problems understanding. We did go to one show that was in Italian and we still enjoyed the singing! Decor: Very beautiful ship and well decorated with expensive furnishings. My favorite thing: The different lounge areas where you can enjoy music, drinks, snacks, conversation etc! Jazz bar, piano bar, guitar bar, wine tasting bar, social bar etc. etc. Entertainment: I agree with the other guests the Michael Jackson tribute was very good and the Lucy band was amazing. Karaoke was a little slow, but I guess that was due to the participants. Kids program: I think this would be a great cruise for kids under 10 the older kids seemed bored most of the time. They have a bowling alley, interactive arcade, kids program which seemed to be effective(the younger kids seemed to be having fun whenever I saw them in the kids club) Embarkation and debarkation: The easiest of all the cruises I have been on. We arrived at 2 pm and was in our cabin by 3. Getting off we got off the elevator and walked straight to customs and exited the ship! Overall! I enjoyed the cruise and would go again. I had to be open minded and embrace something different, after all it was a European cruise line so I adapted to change. Final thoughts! We got a wonderful upgrade to a balcony cabin 8232 which was close to everything elevator, one floor up from emergency meeting station, dining room and straight up to the buffet on deck 14. Never experienced so much convenience when everyone complains the ship is somewhat confusing. Another note I didn't get lost a single time!!! Special note: If you are very needy and need to be entertained by someone else to have a good time then you probably want enjoy this ship! Read Less
Sail Date: July 2016
Went on a family cruise over July 4th weekend out of Miami- Below is the review by experiences Embarkation- Process was smooth for the most part- Some wait time to get the rooms etc, but not too bad Room and Areas- We had a balcony ... Read More
Went on a family cruise over July 4th weekend out of Miami- Below is the review by experiences Embarkation- Process was smooth for the most part- Some wait time to get the rooms etc, but not too bad Room and Areas- We had a balcony room and it was very nice, we thought the room was very spacious for cruise standards- the ships is new- Most of the public areas were organized with some room for improvement, but overall not bad Food- This is the one area were MSC Failed- The food was horrible- The menu was tired and it just didn't taste good- Breakfast was just OK with your standard items, no omelet station, limited selection. Dinner was worse, I compare it to golden corral quality just worse taste. Steak was chewy and not quality meat, soups were just bad- There were only a few limited choices of things that I tried that I could say I would eat again Service- Our room attendant was great, we didn't have any major service issues during our cruise Entertainment- Didn't see any of the shows so couldn't say Disembarkation- Very smooth and fast, no issues Read Less
1 Helpful Vote
Sail Date: July 2016
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise ... Read More
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise me with a cake at dinner and cake order was wrong and was delivered to a different restaurant. Often time room was left a mess and had to call customer service to have them come out to re- clean the room. The day of embark was horrible we were rushed and an employee came banging on our door demanding us to leave, without offering any help. Yelling and cursing at me directly while visibly pregnant and in front of my young children. The worse cruise line ever, and I have been on several and nothing compares to this one. This cruise ship needs to be closed down permanently or serious training needs to take place. Read Less
20 Helpful Votes
Sail Date: July 2016
Hubby and I booked Divina as first-timers, and we almost didn't. What a MISTAKE it would have been to miss out on this. First, it is important to read the literature and know your options. The buffet around the pool serves a lot of ... Read More
Hubby and I booked Divina as first-timers, and we almost didn't. What a MISTAKE it would have been to miss out on this. First, it is important to read the literature and know your options. The buffet around the pool serves a lot of pool/grill food on disembarkation day and day two, so if you want primo selection, don't eat there. We ate in the Galaxy Restaurant, the Black Crab, the Eataly Steakhouse and the Sports Bar. In all cases, I was thoroughly satisfied. We reserved the buffet for our last early morning breakfast (6 a.m. on disembarkation day). It wasn't crowded, and the selection was decent. Excursion opportunities abound. We didn't take any because we were thoroughly engaged in activities on the ship, but if you pay ahead you can load your vacation with all kinds of pre-planned trips in your port cities. The Aurea Spa is fabulous. We scheduled a couples' massage and didn't have to suffer long lines or wait times to enjoy an excellent Balinese session (30 minutes) for only $49 each on disembarkation day. It is important to read the daily schedule for daily sales on various amenities. And the gelato... gelato is everywhere. I didn't bother looking in the buffet area for ice cream since there is a gelato bar near the pool on deck 14. It is heavenly. I understand that cruisers who have taken 20 or more cruises will find many faults with this ship: it is smaller, newer and new to the USA. Also, this is not the ship for you if you don't like foreign people; there are 37 nationalities onboard and most print literature is in five or more languages. But, if you are a person of the world who enjoys talking with people from many cultures and engaging in multilingual, cross-ethnic conversation with other cruisers, this is the ship for you. Finally, it will be very hard to beat the price. ;) Right now there is a 7-day going for $429, double occupancy. Read Less
9 Helpful Votes
Sail Date: July 2016
The ship is beautiful. The staff is horrible. They are bunch of arrogant unprofessional people. The only redeeming quality is the nighttime shows. MSC needs to work on training their staff to understand that being nice is something people ... Read More
The ship is beautiful. The staff is horrible. They are bunch of arrogant unprofessional people. The only redeeming quality is the nighttime shows. MSC needs to work on training their staff to understand that being nice is something people expect when they are on vacation. My family and I were truly surprised about how poorly the staff treated passengers. It was shocking - granted some of the passengers seemed to deserve it but nonetheless being rude is unacceptable. If these people worked for me they would be fired. That being said the nighttime entertainment - the three shows were fantastic. One was better then the next and it is real credit to the people at MSC for putting on these types of performances at sea. Top notch entertainment. The ship is also top notch and it is very clean. The cleaning staff clearly take pride in their work and it shows. Perhaps the front desk staff and the waitstaff could take a lesson or two from the people who make the decks shine. Read Less
8 Helpful Votes
Sail Date: July 2016
The Divina is an elegant and amazingly beautiful ship. Many long time cruisers say the Divina is the classiest ship they have sailed on and to date I would agree.The public areas for guests consist of several lounges- such as the Black and ... Read More
The Divina is an elegant and amazingly beautiful ship. Many long time cruisers say the Divina is the classiest ship they have sailed on and to date I would agree.The public areas for guests consist of several lounges- such as the Black and White Lounge, multiple pools (waterslide too) and relaxation areas, basketball/soccer court. arcade, casino, a grand theater, a kids club, mini bowling,a teen club, a Galaxy disco, bars, a humongous buffet, two main dining rooms and several specialty dining rooms (paid), a spa, fitness center, simulator ride, 4 D theater and many artsy areas to relax around the ship. This was a short cruise so we only got to dine in the buffet for a few lunches and one breakfast, but everything we had was really tasty! Our waiters in the main dining room were really great and the menu each night featured really flavorful Italian classics- if you want to love your meal choose one of their pasta dishes! The Hoki fish I had one night was really good, and my husband and son thought the calamari was outstanding.The standout dessert for us one night was the cannoli- the best cannoli we have ever had to be sure. Our cabin was really nice and our steward kept the room very tidy! This was a lovely cruise and we look forward to our longer cruise on the Divina in DEC. Read Less
6 Helpful Votes
Sail Date: July 2016
Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better ... Read More
Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better service. I will go over some positive and negative points of this cruise. The biggest negative of this ship and their cruise line is their customer service. The gratuities are charged per person per night ($12 for adults and $6 per children) so everyone knows they are already getting their tips no matter what. No reason for them to work just a little more on improving their service or working hard to impress anyone. That was never explained to us when booking this cruise. Many of the crew members barely speak English and is difficult to communicate with them. They seem to be the ones getting annoyed when one couldn't understand them or vice versa. The very first night in the dining room, it took a good 45 min just to get the waiter to take our order...even after we constantly kept asking him to please at least take the children's orders. The service in the dining was such a stressful and horrible experience that we didn't even bother to go back the rest of the weekend. We were a group of 7 adults and 6 children ages 1-10 and they couldn't even sit us together. The whole nightmare took about 2 1/2 hours and put a damper on the first night of vacation. As far as the food, the pizza is very good. If you choose to go to the pizza/wine cellar bar then you have to pay for the pizza there and you will get better ingredients (buffalo mozzarella vs. regular mozzarella..for example)... if not then the pizza is free in the buffet. The buffets don't have bad food at all but there is no variety from day to day. It is pretty much the same menu every singe day. There are no "theme nights with different menu items" like on some other boats (Royal, disney). The lines are absolutely ridiculous for the buffets and even to get on an elevator. The elevators do take long and if you have a stroller with babies then you are limited and forced to wait. Otherwise, I'm happy taking the stairs. The pools...the supposed "kiddie pools" had about 2 inches of standing water in them and even after we complained they did not get filled after a busy "4th of july weekend sailing" until the very last day which happened to the 4th when there was a "pool party" that day. The positive is that there isn't someone policing the pool not allowing your toddler in with a swim diaper in the pool as I have experienced in some other cruise lines. The ship overall looks pretty and they did a nice job with the decor. The main stairway with swarovsky crystal was stunning. The different themed areas and bars are nicely decorated as well. There is a Segafredo on the ship that makes great coffee drinks but those are extra $$. The shows: I absolutely loved the last night's show-tribute to Michael Jackson. They did a phenomenal job with that one. We had a balcony room and it was ok. I would have preferred for the glass on the balcony to be flushed to the ground. There was still a crack at the bottom of it that makes it easy and intriguing for babies to want to throw things off of there or could also be a little dangerous. The pillows are horrible. They feel like a bunch of cotton balls. They say there is room service but they hardly answered the phones in order to take an order. Overall, it was a fair experience and we made the best of it and had a good time. But would we all repeat this cruise...NO. It's safe to say it is good to go on it once and only for a weekend. I could not have done this for a whole week. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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