1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Divina Review
  5. MSC Divina Cruise Reviews

1,685 MSC Cruises MSC Divina Cruise Reviews

Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've ... Read More
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've been on.the artists at the bars are fabulous,so far my experience has exceeded my expectations.I will recommend this cruiseline to all my friends and family.I will certainly cruise with MSC again, thanks to all the staff on the divina. The value for the money is great.unfortunatly I heard many complaints from other passengers and I just don't get it.everything was perfect for us and we've been on 7 cruises.the organized activities were fun.Disembarkation and Embarkation was a breeze at all ports. I will strongly stand by that no one should have any reason what so ever to complain about anything on this amazing adventure. I must say Casino is great and fun but unfortunately luck was not on our side.Also my wife loved the shopping on board. Once again cannot thank- you enough. Pierre and Judy Read Less
Sail Date October 2018
The food was terrible. The only hot item for breakfast was an omelette which they did know how to make it properly with filling not inside of the eggs. The meals overall weren't that great and people beside us weren't happy at ... Read More
The food was terrible. The only hot item for breakfast was an omelette which they did know how to make it properly with filling not inside of the eggs. The meals overall weren't that great and people beside us weren't happy at all. They cut back on the drinks at the meet and mingle, there was no welcome back party in the atrium and the did not have different drinks at the meet and mingle like they did on the Seaside. Found out that it is up to the cruise director (Jerome formally from RCL) wonder if the money isn't spent on the food and alcohol it goes into their pockets instead. The drinks at the garden bar were watered down and I did get a cap cod instead it was vodka (never tasted it at all) with a full can of cranberry juice which was watered down. They weren't mobility friendly. I felt sorry for the people that suffered because of this. The room was not set up for the meet and mingle as we sat by the bar area and the seat were not comfortable for everyone to sit at. We got tired of complaining about the service, food and the port area where we docked was were their ships from their shipping company dock not in the towns where other cruise lines dock. The price was reasonable with the drink package included. We met some wonderful people on the cruise and hope to meet with them again. Anyone buy any alcohol on the last night which was on sale. It was ridiculous as their was only one cash register and the employee had to use a calculator every time to figure out the 10% off. Really not in the system or a sheet to look at by the till not much selection. A bottle costing $17.00 would be $1.70 off. No calculator was used to figure out this price. Looking forward to going on a different cruise line. Have been on RCL, Carnival, Holland and no more MSC. The laundry package was a joke 10 for 10 which I wasted 30 minutes of my time because they did not deliver on time and the clothes were not pressed. Man in charge of the laundry told the two ladies at reception that I had to pay to have them pressed but they told him I prepaid on line with MSC. He was rude to them and I got the closed pressed after that. No V8 that was on the menu sorry out of it the whole cruise. Waiting 1 1/2 hrs in line to pay for my on board charges what a fun time that was along with a lot of other people and so much for walking off the ship with your luggage another long line. Thank goodness got to the airport in time. Spoke to Ziggy in charge of hotel services. Nothing changed after I explained about my issues. Good luck and MSC I do now agree stands for Miserable Sea Cruise. Read Less
Sail Date October 2018
Chose this to try MSC since never been on them before. Have cruised a lot of other ships in past. This was the worst! Terrible food, hard beds, no cabin storage, no place to sit down except on the bed. Buffett was like a cattle call. ... Read More
Chose this to try MSC since never been on them before. Have cruised a lot of other ships in past. This was the worst! Terrible food, hard beds, no cabin storage, no place to sit down except on the bed. Buffett was like a cattle call. Hours of operation for other eateries was CLOSED!!!and Closed!!! Never open when they should be!! Food terrible and NO service at all. No place to sit down and had to take our food to cabin to eat! Is this a luxury vacation? I don't think so. We hired our own drivers for the tours we wanted and that was the best part. Met met some lovely friends on this cruise but would not do it again. Take our money elsewhere! There never seemed to be enough help available for the number of passengers on board. Liked the crystal stairways for photos. Photographers were excellent! Pictures turned out great! Expensive !!! We were charged $25 per picture! We bought 4. Read Less
Sail Date October 2018
My husband and I like to travel and have done a total of 45 cruises. So I feel we have plenty of cruises to compare this cruise to. As Paul said when we got off the ship we would probably not go on this cruise line again even if they gave ... Read More
My husband and I like to travel and have done a total of 45 cruises. So I feel we have plenty of cruises to compare this cruise to. As Paul said when we got off the ship we would probably not go on this cruise line again even if they gave us a free cruise. The ship was beautiful and the best part of the cruise was that we were on the water and made some good friends. The status program was a joke and the items that we were entitled to, I had to fight to get. They never let us know that you had given us a laundry package - luckily I knew about it but I had to go to the guest service desk to make sure it was on our account and to get the paperwork for the laundry. When we went to guest services for anything else - the people were not very friendly or knowledgeable. They would give us an answer and then we would find out the information was incorrect. Paul ordered the same drink with dinner the first three nights. The first night it was $5.60, the second night it was $9.49 and the third night it was $10.79. He got upset and wanted to know why the difference and what it was going to be each night. After we got the maitre d' involved - he went and got it straighten out and told us the price would be the $9.49 each time that drink was ordered. I ordered a shrimp cocktail the first three nights of the cruise - the first two were the regular sized shrimp cocktails with the tails on the shrimp. The third night I got the tiny shrimp that comes in a can. The food most nights was not very good. Every thing was over cooked and lacked enjoyable taste. One night as the early seating was leaving they told the last seating not to order the prime rib - it was not even eatable. Even the vegetables were over cooked most days. When we went to the buffet for lunch it seemed that it was the same each day - the only difference seemed to be the carver station. The waiter and assistant waiter on the first cruise was never around - I started taking a bottle of water with me and also having them fill three glasses of water to get thru the meal. The waiter the second cruise - was over worked - he tried hard and spent each night running from table to table. When you book the cruise they do not tell you whats not included in the different levels. The level we chose was Bella - little did we know that things like room service (even thought the brochure said it was included) would come with a delivery charge. They never let us know at night when there was a time change - they just listed it on the daily planner and they didn't tell you what night it changed. The free dinner that was included in the status program - had 18 choices for the 1st course, 2 choices for the main course and 3 desserts. The first course was good, the main course was either fish soup or a sirloin steak. The soup was salty and not very good and the steak was not as good as the steak that you could get in the dinning room. Most of the ports were in freight yards - and when the other cruise lines that we have been on and stop in these type ports they have a free shuttle - but not MSC. We heard that the captain didn't want to pay for one. (Not sure if this was true or not but) Read Less
Sail Date October 2018
My wife and I chose this cruise on the recommendation of friends who had been previously on this ship. To start with the food was at best fair. My meal on Sunday evening was inedible. Both staff and clientele were found to be very ... Read More
My wife and I chose this cruise on the recommendation of friends who had been previously on this ship. To start with the food was at best fair. My meal on Sunday evening was inedible. Both staff and clientele were found to be very rude. Getting a straight answer from any crew was almost impossible. Many inconsistencies--for example, drinks were priced differently at different bars. Some were different at the same bar but different nights.We never knew what to expect. Service at Eataly was superb. Unfortunately the food was not what one would expect at a specialty restaurant. Compared to other cruise lines, this one left a lot to be desired. On occasions in the buffet there were no plated and silverware. Upon mentioning this to an officer, he just walked away. Entertainment seemed very much geared to a European clientele. Toe foreign gentlemen singing Tina Turner with an accent was a bit much!! If MSC is tying to attract the American cruiser then it really needs to bring its level of service up to that of lines such as Royal Caribbean and Celebrity. No thanks MSC!!! Read Less
Sail Date October 2018
This was my second cruise with the MSC Divina and the main aim was to recharge my batteries and I most certainly did that! The highlights for me were: 1. the beautiful islands, the wonderful sceneries and their people - Nassau ... Read More
This was my second cruise with the MSC Divina and the main aim was to recharge my batteries and I most certainly did that! The highlights for me were: 1. the beautiful islands, the wonderful sceneries and their people - Nassau Bahamas was my favourite island (third visit) 2. we decided not to go on excursions on this trip and explored each island at leisure, which ended up being spontaneous and fun! 3. the invitation-only events i.e. the Cruise Critic Meet and Greet and the Returners Cocktail 4. dining was a lovely experience and I cannot recall a single pang of hunger during this trip! My vegan friend was spoilt for choice and had dedicated staff to discuss meal options 5. the Aurea Spa and the lovely ivigorating treatments 6. the charming cruise staff - we wanted for nothing at all :) However, there were a few minor yet important gripes: 1. Evening entertainment was great, but as returners, we noted that the evening shows (bar the last two) were the same as the last cruise. This was was a bit of a downer for us. 2. The disco was great fun but we soon noticed that the music was being catered to the young Miami/Latin American crowd. There was no R&B, Golden Oldies, Mowtown etc so the crowds dwindled fast as the holiday progressed...so, Mr. DJ, please review your strategy and deck! 3. Merchandising was a bit in-your-face, a bit bazaar-like. It would be best to restrict selling to the shops in the mall area and this would enable us to enjoy the beautiful ship, unapprehended :) In spite of the few minor complaints - the score for me is a big fat 10/10! It was a great time of pampering, luxury, socialising, discovering new places and learning about new cultures. Everything went so fast and I left the ship planning the next set of Caribbean islands to visit! Read Less
Sail Date October 2018
The staff were rude and smug. Bugs in my room, Lost my luggage for 2 days, food was mediocre at best. Buffet was like herding cattle The bartenders were overworked and understaffed. MSC needs to go back to Italy and stay out of the cruise ... Read More
The staff were rude and smug. Bugs in my room, Lost my luggage for 2 days, food was mediocre at best. Buffet was like herding cattle The bartenders were overworked and understaffed. MSC needs to go back to Italy and stay out of the cruise ship business.I was on my honeymoon and treated like second class passengers. You had to stand in long lines to get things resolved. There were a lot of frustrated passengers on board the ship. Could not get Wi-fi to work another 2 hours in line. Wrong reservations to dinner stand back in line. Looking for luggage stand in line. Port of calls were great except Colon, Panama. We were suppose to go to Cristonbal Panama but was re-directed to Colon. What a crap hole. Panamanian police advised us to stay close to ship and not get out of eye sight of ship. Why would MSC take us to this place knowing that how dangerous this place is. I have been to third world countries and never felt in danger before. I e-mailed MSC and told them of my concerns and about my experience and they offered me $100 off my next cruise. That was another slap in the face. I can not get back my honeymoon nightmare and would not take another MSC cruise if it was FREE. Do your homework and read these reviews because i wish i had. Buyer beware you have been warned Read Less
Sail Date October 2018
In my opinion. Customer service was not as I expected, staff was not friendly for the most part. Food was not what I expected, didn't have a great deal of choices. Ship design was awkward didn't have enough natural light in the ... Read More
In my opinion. Customer service was not as I expected, staff was not friendly for the most part. Food was not what I expected, didn't have a great deal of choices. Ship design was awkward didn't have enough natural light in the common areas. Towels seems rationed. Didn't have body cream like most cruises do. Shore excursion to the Panama Canal was very good, but it took us 2 hours to get out of port limon because of the traffic. Cabin bathroom had to be cleaned by housekeeping due to having mold and tile grout as per my request.TV was very small. Cabin balcony glass was full of salt, I had to wipe it down myself when I arrived. They didn't clean the glass until three days into my cruise. Ship design was awkward didn't have enough natural light in the common areas. I will think about it twice if I go again on an MSC cruise Read Less
Sail Date October 2018
Very dis-organized ship. It took 7 days for crew to figure out why the tv did not work. Not that I come on ship to watxh tv but I do enjoy catching up on the news while getting ready. Everthing you asked for such ad wash clothes I will ... Read More
Very dis-organized ship. It took 7 days for crew to figure out why the tv did not work. Not that I come on ship to watxh tv but I do enjoy catching up on the news while getting ready. Everthing you asked for such ad wash clothes I will bring tomorrow, Ice I will do tomorrow. Glasses for champagne tomorrow I bring hold it you brought the champagne. Raw chicken was not tasty at dinnet. Sent back adk waiter to cut up for me as I could not. He tried and could not, he called dinnet manager and he tried. Gave up. Shows same ad 3 years ago and 3 yerars and 1 yearyear. Blackcard member never to return to MSC. Drink pack restrictions to certain drinks 10 chices 3 wines. They have cheapen the black card loyalty. Complaint line 1 hr long. Buffet was fair to terrible. Sinnet 11 nights order was alsays wrong for someone at out table. Every where you went you heard complaints. MSC is bringing out more ships yacht club only. They are looking to cater to the high end market. There is no value to this line anymore.it has changed a lot over the last 3 years. Read Less
Sail Date October 2018
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough ... Read More
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough people and information at the port in Lisbon which resulted in us carrying our suitcases to the cabin ourselves. I didn't think the food was as good on Divina as it was on Preziosa last year. We asked to be sat on a table with other English speakers. Initially we were sat on a table with no other people. Then we were moved to a table with two very rude Chinese/Americans who didn't attempt to talk to us and talked to each other in Chinese. Next we were moved to another table on our own and at last were put on a table with 4 other English speakers, who we stayed with for the remainder of the cruise. In general the food was good, with lots of choice. A couple of times we were served inedible, tough meat which many people sent back. We had breakfast and dinner in the MDR and went to the buffet for lunch and snacks. Always somewhere to sit in the buffet and lots of food choices. Service was a bit patchy sometimes though. We also picked up a heavy head cold again - the germs must be travelling around the air conditioning system. A lot of people on the cruise were coughing and sneezing. We missed Ponta Delgada due to the weather, which was no-ones fault. We went to Tenerife instead which I've already been to and don't really like. Bermuda was good and we took a tour, booked independently, of the island which was a pleasant way to spend a few hours. The highlight was New York - the ship was docked within walking distance of Times Square and we took an excursion downtown to see ground zero. We also took a wrap around island tour on the river, which was good. Entertainment on the ship was mostly good - only went to the evening show a few times, most of which were good. Entertainment in the bars was better - a great duo in the piano bar, a good band in the Jazz bar and fun stuff going on in the Black and White lounge, including Irish dance lessons. Disembarkation was lengthy but well organised and we only had to wait about 10 minutes for a taxi to our hotel. Read Less
Sail Date October 2018
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The ... Read More
Cruised with MSC Divina on 23 day Caribbean cruise. That is how it was sold to us. However, we later found out it was two cruises in one, returning to Miami after the first 10 days. On the second leg, everything was duplicated. The entertainment, the trivia quiz, the jokes .. simply everything. This severely detracted from the enjoyment of the trip. When highlighting this to the company on our return, they couldn't have cared less. They appear to think it doesn't matter. But it does. It is simply not good enough. We paid top dollar going from New Zealand for this experience but we got a lot less than everyone else. Be careful. It is not all as it seems and complaining or raising issues falls on deaf ears. I don't often complain about things but all travellers should be cautious so you are fully aware of what is going on prior to going on holiday. Our holiday was spoilt unfortunately. Yours doesn't have to be! Food was OK but the buffet is like a trough. Black Crab restaurant was OK though, although sometimes service was poor as there was a mix up in who should serve us. Cabin attendant was a delight. That was the best rating of the tour. Shore excursions were very overpriced for what you received as you could get similar from walking off the ship and talking to the locals. First and last on MSC. Other lines much better. Read Less
Sail Date October 2018
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
Sail Date October 2018
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from ... Read More
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from Hell. One passenger I met had three legal pages, single spaced, with complaints. Check in was a nightmare. We paid for priority boarding, but the lady just let everyone Q. Most cruise lines give you cabin key cards, take photos, check passports all at the first point of contact. Not MSC, first they check your passport, no scanner, by hand took at least five minutes for both of us. Then as we board, they take our picture. We are told it will be about two hours before our cabin is ready and our key card will be on the bed in our cabin. We go to the bar for a drink, but we have no key card, therefore it's a hassle to get a drink. When we go to our cabin, the door is OPEN and the cards are on the bed. Anyone could have come in and taken our cards. Oh, and the cabin number was printed on the card, not the last two or three numbers like on NCL and Celebrity, so if lost, someone could go to the cabin and steal whatever they find. I did mention this to an officer and they thought it would be a good idea to not print the full cabin number, you think? The food was constantly cold in the dining area. I will say our servers were great and tried their best to get us hot food, but they should not have had to go to extrodinary lengths to do so. Regarding the food, it was typical cruise food. Our chef was from India, so one would think it would have some taste. I have really low expectations about dining room and buffet food on ships today, it's my opinion that the bean counters are in charge of the menu, and of course they want passengers to dine in specialty restaurants. The crew were rude and surly for the most part. There were constant long lines at the "service desk" with complaints. I found it was better to go in the middle of the night when there were no lines. I did get to know the guy on the night shift, lol. We were told that MSC has great plans to build new and bigger cruise ships. My advice to them is to stick to cargo, and sell your passenger business, since they obviously treat people like cargo. The ship is very beautiful, obviously much money was spent on its design. There are too many trip hazards for those of us getting older. There are too many steps where they are not really necessary. There were also designs in the floor that were not flush with the floor and one could easily trip on them. The grand stairs look beautiful, very sparkly, but if you look down at them it's easy to become disoriented. We were on a repositioning transatlantic cruise, and about two days out, we no longer had satellite TV. When I called the desk they said, "we are in the middle of the Atlantic, and have no satellite". I mentioned that my guess was that they did not purchase the service, and later found out this was correct. In Bermuda we saw a lot of liquor being off loaded. We found out that when we were docked in New York, only wine and beer would be available. Apparently they had to pay tax on any liquor in stock, therefore, they just didn't have any. Bean counters at it again... I didn't mean to be this verbose, but I could go on and on with the reasons not to use this cruise line. If you're already booked, I hope your experience is better, but for us, we will NEVER set foot aboard another MSC cruise. Read Less
Sail Date October 2018
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was ... Read More
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was chaotic and the food wss exactly the same every day for 23 days Bar staff and cabin cleaning staff friendly and polite Drinks included in the package purchased were very limited Reception, excursion and managerial staff wrre rude and unhelpful dealing with any complaints (and the queue of ppl complainting every day at reception was long) Entertainment / animation/ activities were rare and what was provided was poor and shows were mediocre Inteenet package purchased was slow and on several sea days not working at all. In cabin movies (pay per view) did not work and froze Announcements on the ship were overly loud and in multiple languages Shops on bpard very expensive and items for sale never changed in 23 days with no cheaper items or sales Read Less
Sail Date October 2018
Chose the cruise because of itinerary---which didn't happen. To be positive, the highlights: Cabin was nice and larger than most ships on which I've sailed. Young man taking care of cabin was great!!! That's ... Read More
Chose the cruise because of itinerary---which didn't happen. To be positive, the highlights: Cabin was nice and larger than most ships on which I've sailed. Young man taking care of cabin was great!!! That's it!!!!!!!!! The cons: Were lied to many times by ship's officers. These included, but were not limited to: a. Being told that there was no TV because they couldn't get signal. They didn't pay for American set-up. So, no TV for twelve days. Catching up on news now...... While in NYC there were no spirits. They put out signs stating that this was because of New York port regs. Not true, ship messing officer told me that they had forgotten to get liquor license. So much for buying the drink package. As it turned out, blaming the Americans was often the answer to problems. Backfired once though as the PA announced that we were late leaving the ship in Bermuda because of the Americans----I guess that someone never learned that Bermuda was a British territory. Changed itinerary and skipped the Azores. Were told that this was due to a hurricane that was going to hit there----it had already passed. And there were more lies. Secondly, the food was awful. We also had opted for dinner in the dining room, but the service was so bad that we began using the buffet after four nights. There were times that it would take over an hour to get the main course. Food in any venue was never hot. Eggs were always cold. On two days we started the day without coffee. This would occur frequently during the day. To top that off, there were also two days that they ran out of coffee mugs. Food varieties were slim. Ran out of hand sanitizer for five days. Getting on and off the ship was an ordeal. As opposed to other ships that I've been on, this had no food around the pool area and you were required to pay for ice cream. Library was closed the first four days for staff training. Was told that this was to teach employees on methods of interacting with Americans. I think that some flunked the course. When library did open, it contained two books, one on cats and the other The Book of Mormons. No decent quiet lounges to just sit and read or play games. Excursions generally started late and many didn't cover advertised venues. I could go on but won't. My advice would be to avoid this company at all costs. They will certainly never see me or many of my fellow cruisers again. Read Less
Sail Date October 2018
1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea 2. The water was never hot enough to make a decent cup of tea or coffee 3. Kept running out of hot? Water 4. It took 6 ... Read More
1. English Tea the only tea we drink was locked up had to ask a crew member each time we wanted a cup of tea 2. The water was never hot enough to make a decent cup of tea or coffee 3. Kept running out of hot? Water 4. It took 6 Days to have my dead battery’s replaced on my tv remote control, then no tv 5.One week on to our 22 day cruise, we had no tv in the cabin rumor was the company didn’t pay for the last tv service 6. Management argued with me that “No added Sugar is Sugar Free” after 10 days they decided to check with the chef, who advised them No Added Sugar is NOT Sugar Free, Finally management were convinced 7. There Was A charge of $7.00 to watch a movie, $14.00 for a pornographic movie, first time we’ve been on a cruise that show porn movie, do anything for money 8. There is a charge for choice Dinning 9. There is a charge for water in the dining room 10. Live shows were substandard, too many Italian Opera nearly every night 11. No Activities to keep one occupied during the day 12. The toasters in the morning were down a few morning at the buffet management didn’t know about the problem This was one cruise I wanted to end Read Less
Sail Date October 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date October 2018
Found this mini cruise one day trawling the internet. Previous thoughts on MSC had been poor quality, loud italians, mediocre food. ALL WRONG. Sailed from Valencia to Genoa stopping off at Marseilles. Boarding was so so easy, all done and ... Read More
Found this mini cruise one day trawling the internet. Previous thoughts on MSC had been poor quality, loud italians, mediocre food. ALL WRONG. Sailed from Valencia to Genoa stopping off at Marseilles. Boarding was so so easy, all done and dusted in 30 minutes. On the ship straight to the buffet for lunch. Excellent choices and good quality. One minor point if you dont have all inclusive on the first couple of hours unable to order any drinks as no cruise card to charge to until cabins released around 1400. At 1330 announced cabins were ready. We had an aft balcony cabin 10258. Huge balcony plenty of room for table and 2 chairs plus the two loungers. Due to overhang could be a bit dark in cabin sometimes though. Very quiet and great view from the rear of ship. Ship ID cards all ready incabin and was quickly activated at one of the on board machines. Huge bed and very comfortable. Staff round the ship eager to please and very chatty. Especially recommend the Eataly restaurant ( pay extra) and its associated pizza restaurant and bar where it is included. Wines on board very good and great choice of spirits. Excellent night where looked in on the Cirque du Soleil style show and also the casino where on both nights of cruise won on roulette. Breakfast in buffet was excellent ( apart from the free instant coffee). Take my tip order proper coffee and pay a little more. Marseilles we had taxi into town (20 euros) and had a good wander. Entrance into Genoa next morning very interesting as we were towed in by tug. Huge port. Well worth if have the time take the boat trip around this huge harbour. 8 Euros for about an hour and a quarter booked on the quayside. Go all the way past the airport. We came away with a totally different view of MSC which is a 4 star cruise line at 3 star cruise line prices. Excellent and a nice surprise. Definitely will book again. Choose your own cabin after some research is my tip Read Less
Sail Date October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
Sail Date October 2018
This is a VERY kid unfriendly ship. Of the 3 pools we had access to we could only go in 1 which was typically freezing. We also saw a midfle school aged kid get kicked out of the gym when he was running next to his dad on s treadmill, ... Read More
This is a VERY kid unfriendly ship. Of the 3 pools we had access to we could only go in 1 which was typically freezing. We also saw a midfle school aged kid get kicked out of the gym when he was running next to his dad on s treadmill, causing no trouble. We paid extra for the Yacht club, which is a must with this line otherwise you will be waiting awhile just for the buffet. With this "exclusive club" you also got 24 h access to a butler. However literally every time we ordered room service it was wrong. It was fantastic service in the dinning room and club. We asked for milk in the room several times before they then stocked out mini fridge with a card board box that you need heavy scissors to open, which we didn't have. We also requested a crib. I called and contacted MSC numerous times prior to the cruise and I was assured it would be there, it wasn't. Contacting MSC was also a mess. We booked 11 people through Tim Bronson, the agent from MSC. He was not only not helpful, but impossible to reach. Our 4 rooms were all over the ship and not even on the same floor together. 2 of our reservations got cancelled a few weeks before the trip. Luckily no one booked those rooms in the mean time. We have cruised multiple times and this was the worst food I have had on a ship. We did multiple excursions which were not organized well and the guides were lackluster at best. The one guide refused to use the headset pieces in Rome because he "has been doing this since 1975 and didn't need it". Read Less
Sail Date September 2018
We chose it because the date and itinerary suited our needs. It was our third cruise and the first with MSC. The greatest impact was the volume level of the other passengers. My goodness, the Italians are LOUD!!!! They came mob-handed ... Read More
We chose it because the date and itinerary suited our needs. It was our third cruise and the first with MSC. The greatest impact was the volume level of the other passengers. My goodness, the Italians are LOUD!!!! They came mob-handed in big family groups (too many pushchairs) and they have no volume control. They screech at each other at the top of their voices. They also have no concept of queueing, constantly squeezing round you to the front and barging ahead with no manners. This cruise was unusual that a number passengers embarked and disembarked at each of the seven ports, so there was no 'start' or 'finish' to the cruise. It was like a holiday camp on a ferry. After the initial shock we got used to the ship and enjoyed the cruise because the destinations were fun. However the ship is pretty chaotic and disorganised. There is a great lack of information, particularly about the ports of call - no maps or information available as you leave the ship at each port. There are few onboard activities organised for the evenings. We took the Portofino excursion at Genoa - absolute waste of money! The boat ride 'along the coast' was a mile out to sea so you couldn't see anything and it was dreadfully choppy despite being a pleasant day. It took a boring hour and a half to reach Portofino, where we were told there was just one hour before we needed to be back on the boat! We had thought the return journey was by coach but instead had to rush around Portofino and then spend another dreary 90 minutes aboard back to Genoa. Portofino was quite pretty but not worth the journey. The restaurant food was good and the service excellent. The buffet was very spread out and very repetitive, but perfectly okay for lunch. We enjoyed having a drink in the Eataly bar which offered complimentary canapes with the drinks. We were appalled that you have to pay for water on board! MSC is very strict about taking no drinks on board. We enjoyed the theatre shows. The resident main singers and dance pair were first class. The ship was clean and attractive but the cruise lacked the little extras and frills that we expect so we wouldn't travel with them again. P&O has been our favourite line so far. Read Less
Sail Date September 2018
We did three cruises with MSC: Our first, only and last. Our ticket said food and drinks included. Yes if you "dined" at the chaotic Bistro on deck 14, and kept to iced water and coffee out of a bucket. Our balcony cabin had no ... Read More
We did three cruises with MSC: Our first, only and last. Our ticket said food and drinks included. Yes if you "dined" at the chaotic Bistro on deck 14, and kept to iced water and coffee out of a bucket. Our balcony cabin had no sea-view as the "glass" fence to the ocean was a 1 inch steel-plate. Ocean-view only if standing up. We dined at our assigned restaurant and table, and were presented with menu with no prices -and next day we could see we had been charged with 60 EUR for a mediocre dinner. The ship docks between 3 and 10 miles off the cities, except in Palermo, and they charge you 10-15 EUR for the shuttle-bus. Any decent hotel offers that for free, i.e. included in the price of the room. We had the pleasure of many Italian families with children, and to say they are noisy is an understatement. In the pool-area talking was impossible, shouting was the only means of communication. The ship itself was fine, meticulously clean and very stylish, and the navigators showed some remarkable ship-handling when entering and leaving ports, very impressive from an ex-pro. One night we had a force-9 gale directly on the side, and rolling was maximum 2 degrees. Ship is OK, the rest is not. Read Less
Sail Date August 2018
Went for our friend's birthday,we were a group of 15 people on board. This was our first Mediterranean cruise. The services were excellent, very friendly staff. The entertainment was awesome, The shows were great no less then any ... Read More
Went for our friend's birthday,we were a group of 15 people on board. This was our first Mediterranean cruise. The services were excellent, very friendly staff. The entertainment was awesome, The shows were great no less then any broadway show. The Michael Jackson show totally nailed it. The service on bars by pool was great. The pool side party was a delite. It was an excellent experience, excellent services. Excellent buffet. The pizza bar chief made us some awesome pizza, we totally relished on. Our everyday dinner experience had the best food prepared by Chef Milind Patil. The bar attenders by the poolside Manish & Sachin were very courteous, they took care of our likes. The house keeper took care of all our needs whenever we needed anything he was always there to help us meet our expectation. The services at the Blackcrab dinner was excellent, where we dinned every night. The parties at the Black & white was rocking. Overall an excellent cruise and wonderful vacation.I would always recommend my friends. Read Less
Sail Date August 2018
The cabin was nice and clean but the buffet was extremely crowded and dirty. Very difficult to find a place near the pool. The shore excursions were the worst, we were running to check the points of interest with guides telling a story ... Read More
The cabin was nice and clean but the buffet was extremely crowded and dirty. Very difficult to find a place near the pool. The shore excursions were the worst, we were running to check the points of interest with guides telling a story on fast forward. The “culinary tour” in Palermo means 2 rice balls on a plastic plate in a dirty crowded market and 2 small cannolis( worst we ever had) on the run. Going to Portofino means waiting to disembark for 1/2 hour, waiting to embark another ship 1/2 hour, 1 1/2 on the way and 1 hour in Portofino, exhausting and worthless. The winery tour in Sardegna was filled with wrong information and just some marketing for the factory. At the embarkation their only concern was to sell us drink packages so we got lost on the ship trying to find our cabin. That was our first and last cruise, we spent a lot of money and waste our time. Read Less
Sail Date August 2018
We booked this cruise because friends of ours were taking this cruise and suggested it might be fun if we joined them - so our group of 4 consisted of 2 couples age 65+ and no children. Our port of embarkation was Valencia, Spain and that ... Read More
We booked this cruise because friends of ours were taking this cruise and suggested it might be fun if we joined them - so our group of 4 consisted of 2 couples age 65+ and no children. Our port of embarkation was Valencia, Spain and that was the beginning of a wonderful week aboard MSC Divina. Embarkation went smoothly, but disembarkation at the end of our week was a bit confusing. Due to an early flight out of Valencia, it was necessary for us to leave the ship earlier than our assigned disembarkation group, and we had some trouble finding the correct location to exit the ship. This ship is the largest we have ever cruised on, and it is beautiful. Considering that there are several thousand passengers aboard at all times, we also found it to be amazingly clean. We chose a balcony cabin on deck 11 at the aft of the ship, which turned out to be the ideal location to enjoy the views at several ports on our itinerary. Our cabin was tastefully decorated, not too small, storage was adequate, bed and pillows were comfortable (an option was available to switch to more comfortable pillows, but the ones in the room suited us just fine), the bathroom was well-designed and efficient, and - best of all - our cabin attendant GERRY took great care of our room, and always greeted us with a smile. When we found out we would not be dining until the second seating at 9:45 we were a bit concerned that would just be too late. The time turned out to be just fine. We were able to enjoy all of the early shows in the theater (and they were all GREAT!) and have leisurely dinners in the dining room. Our waiters, KIKIT and JAMES, were fabulous - always smiling, polite, friendly, and professional. They were just the BEST! Our meals in the dining room were always good - often great - and items were always served at-or near-the appropriate temperature (We NEVER had a warm dish served cold!). We did not eat at any specialty restaurants. During breakfast, lunch, and late afternoon "snack" time, the buffet areas were usually busy, but we were always able to find something good to eat, and there were usually places to sit near the back of the ship. In the dining room, we had breakfast twice and lunch once, and each time we were able to meet passengers from other countries. Knowing minimal Spanish, German, French, etc. attempting to communicate was sometimes challenging, but the people we shared tables with did their best to speak to us in English - and in one case our conversation with a family from Madrid went fairly smoothly thanks to Google Translate. It was fun and educational for us! Prior to leaving home, we booked only one excursion - a day in Rome. After we boarded the ship, we were informed that excursion had been canceled due to lack of participation. We then booked a different Rome excursion through the ship excursion desk. The bookkeeping was handled properly. Prior to disembarkation, our on-board account (viewable on the TV in our room) showed the correct charges and credits for our excursion - and we enjoyed our day in Rome very much. Waldo, our tour guide in Rome, was great! The other days, we chose to explore the ports on our own schedule. Our friends booked several excursions through the ship, and each evening we got to hear about their day trips. They seemed to enjoy all of their excursions. As a group or individually, we did not really use the casino, pools, fitness, or spa services. We usually met at a bar each evening to discuss the activities of the day. Unfortunately, we found that after about 7:00 p.m. each evening, nearly every public place on the ship became extremely LOUD. We enjoyed listening to the music in several bars on board - but it was always loud. The buffet areas were always loud. The dining rooms were loud. The only quiet place that we found in the evenings was sitting in the theater waiting for the shows to begin. It would have been nice to find a public space with some QUIET background music. Maybe there was a more quiet area - we just never found it. We did experience a bit of confusion a couple of times regarding when and where we could use our drink vouchers, but it wasn't a big problem. Our itinerary included only Mediterranean ports. Because the passengers aboard the ship came from many different countries, most announcements were made in several different languages. As far as we could tell, the information was presented as quickly and efficiently as possible, and we didn't find it to be a problem at all. We were amazed at how many crew members greeted us in English - almost always with a smile. It's highly likely that they also had some knowledge of Spanish, Italian, French, German, etc. - very impressive. This was our 5th cruise, our first with MSC, and our best one so far. Unfortunately, we did have one experience that was very disappointing. On our final night, the dining room schedule was changed from designated seating times to "open" seating. We arrived at the dining room about 8:00 p.m. and hoped that we would be able to have our usual wait staff - KIKIT and JAMES - for our final night. Although we requested our usual table - 860 - we were informed by the gentleman who seated us that the night was open seating, and he made no attempt to honor our request. As we passed our usual table, we noted that it was open, and there seemed to be no good reason for us to sit at a different table than we had become accustomed to. Luckily, we were seated near KIKIT and JAMES, and they were able to stop by and briefly say hello and goodbye to us. Perhaps someone in our group should have demanded - rather than requested - that we be able to sit at our usual table. Unfortunately, the situation left all 4 of us feeling a little sad on our last night on the ship. All things considered - with the exception of our dining room experience on our last night - we were extremely happy with our cruise, and we would be happy to cruise again with MSC. Read Less
Sail Date August 2018
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

Find a MSC Divina Cruise

Easily compare prices from multiple sites with one click