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Sail Date: January 2019
This was our first cruise on the Divina or any MSC ship as a matter of fact. We choose it because for a 10 day cruise the value was right. Because of our extensve cruising we also qualified for the highest reward class the Voyagers Black ... Read More
This was our first cruise on the Divina or any MSC ship as a matter of fact. We choose it because for a 10 day cruise the value was right. Because of our extensve cruising we also qualified for the highest reward class the Voyagers Black Card which also offered extensive benefits. Getting started was great as boarding went smooth for us but we had priority boarding. Others we talked with said standard boarding was long and late. Our first impression of the ship was pretty awesome. This ship is elegant and very beautiful it was decorated very high end and the layout was very open and airy. We really liked the ship. Our cabin was very nice and clean but a bit less modern that the newer ships, no charging stations or USB ports. I noted that the cabin was nice sized. It was an inside cabin on the eighth deck and certainly bigger than Carnival, Norwegian and others we have sailed with. Our cabin steward turned out to be just fine but did not sizzle or awe us. Food was better than we had expected. We ate every evening meal in the dining room and enjoyed both the customary menu and the comfort menus. We tried them both and found the food was good to great. The buffet is where we ate breakfast and lunch and I thought it was better from a selection and quality perspective than most other ships we have been on. Still buffet food but at a good temperature and consistent quality. Pool areas and hot tub areas were also very accessible and plentiful, Not including the Yacht Club area there were 3 pools, a water park and 9 hot tubs on the ship. All were clean and had life guards for the pools. One entire pool and hot tub area was enclosed with a retractable roof, which helps make the ship somewhat weather-proof. Entertainment was so-so. I mean for us anyway, It took on more of a European style as there was no Comedian and the shows were opera like and centered around what I would call non traditional American cruise entertainment. I am not bashing it or anything but we just were not opera or opera singer show people. Bars were plentiful and the casino was nice and split with smoking and non-smoking areas which we enjoyed. Staff was very professional and seemed happier than the past few cruises we had been on. If you made eye contact with them they would go out of the way to say hi or greet you. The few negatives revolved around activities during the day and also there is no free time dining, to dine in the dining room it is 6:00 or 8:30. Also all announcements are made in 4 or 5 different languages. I understand the intend but it gets annoying, Also the muster drill requires you to retrieve your life jacket and then you go step by step putting it on. Again this was annoying but I feel an acceptable safety reminder. The really bad thing was debarkation. It was very unorganized and a total mess. Seems everyone chose self walk off and the staff made no announcements to organize it or control it. Halls were full and lines were not moving. It took us an hour and ten minutes of crawling towards the exit to get there. Over-all we were happy with the cruise and will cruise MSC again. We met a lot of European cruisers so we had a lot of back and forth to share. Elegant nights were really nice for a change because we had a chance to dress up and get pictures taken. I know some don't get excited over elegant nights (we usually don't) but it was fun for a change. Read Less
1 Helpful Vote
Sail Date: January 2019
Great deal booked in August and were able to take advantage of the Classic drink package. Our steward Juan was very attentive to our needs, room was impeccable afternoon and night. We had a wonderful time onboard Divina, though we wish we ... Read More
Great deal booked in August and were able to take advantage of the Classic drink package. Our steward Juan was very attentive to our needs, room was impeccable afternoon and night. We had a wonderful time onboard Divina, though we wish we had brought more long sleeves as it was quite cool onboard and also on deck at night. Missing : Outside tables for coffee and snacks, besides pool deck 14, on deck 7 Café Italia has a very poor outside view. Staff at Sarono bar on deck 15 (adults only) were great and friendly even if very busy. Yes chairs are hard to find, better go early and when you have one you don’t want to let go! Onboard excursion: We took “Behind the scene” with Gil it was very informative, I recommend that tour, look for it in your daily. Attended also Cruise Critic party, very well done. Shows : Amazing singers and dancers my only complaint is for Queen’s Tribute, we would have liked to hear more of original Queen songs and sang by a man instead of woman. Food : Plenty to choose from at the buffet and a very good choice in MDR, and there is always the Classic menu for picky eaters. One night I took a steak medium-rare cooked to perfection, juicy and tender, I asked for green beans and got much more than expected (so good), with amazing desserts. Drinks : Took Classic drink package, was a good deal, enjoyed frozen BBC, Toblerone, Prosecco, and very good choice of wine. Ports : Did not take any excursions we waked around, we only took a water taxi 7usd return to beach in St Marten. Spotless clean ship inside and no garbage can anywhere, same for outside except not very keen in picking up trash (glasses and plates) especially the last day before disembarkation. We would definitely sail again with MSC for a third time. Read Less
Sail Date: January 2019
We’ve been on Divina in back to back years. The good: Embarkation Room Stewards Room size and layout Shower doors are great. Eataly was fantastic food and service Itinerary ... Read More
We’ve been on Divina in back to back years. The good: Embarkation Room Stewards Room size and layout Shower doors are great. Eataly was fantastic food and service Itinerary is good Price The okay: Main Dining food was okay Buffet food was okay Disembarkation was ok The Bad: (Caveat, we come from an entertainment background) Shows were poorly choreographed Opera singers were fantastic but may not be aimed at demographic on board Show singers struggled with English lyrics Dancers were not in sync and did not seem to commit to choreography. Lighting was off, spots not tight and the stairs overused Sound was not EQ’d properly for the beautiful theatre. Thin sound, no low end. Bar and bar staff Staff seemed poorly utilized, took 1hr to get a gelato and drink at pool bar on quieter time. On our second cruise found the bartenders irritable (likely due to one at the bar and two in the back goofing off.) Both cruises started running out of mini bar drinks and snacks by 7th day. We want to like MSC but have not been attracted by much more than the price. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When ... Read More
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels. Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating It is not worth pre-paying for any extra services as you get better treatment as a walk-in. We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them. Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money. Daytime entertainment was poor and moronic. Evening entertainment by the pool was the same. The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian In the lounges again there was one or two talented performers. We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously. I have attached a selection of photos which show why we complained. Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth. Read Less
Sail Date: January 2019
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered ... Read More
As a frequent cruiser with NCL, it was great to be able to receive a status match from MSC and be Black Card holders for our first cruise with their line. Black card holders get some great perks like sparkling wine & chocolate covered strawberries, a fruit bowl, chocolate ships, a free tasting menu in a specialty restaurant, a thermal hour in the spa, etc. Those little perks add much enjoyment to a cruise. Embarkation was a little slow, but that was our fault for not knowing how it works with MSC. As black card holders, you also get priority boarding, and we did not speak up, so we were in the wrong line. Next time we will know. Our first view of the ship was very impressive. It is quite beautiful, with loads of statuary and beautiful artwork on the walls. The main colors in the public ares are burgundy and silver, and it's very elegant. The crystal staircases are so pretty! We were able to go right to our cabin, and it wasn't even noon yet. The buffet was ready to serve lunch as soon as we boarded, and as we were leaving our room to go eat, we opened our door and our luggage was already there! Shocking! We have never gotten our cruise luggage that fast on either Carnival or NCL. The buffet was enormous, and they still give you a large platter for your food, unlike other lines that give small plates and no trays. We were quite surprised at the amount and variety of food, and there were different areas for Asian, Medditeranean, pizza, a carving station, varieties of cheeses and cold cuts, salad bars, and dessert bars. We prefer the dining room for all our meals, but the times we had to eat from the buffet due to our schedule, we were quite satisfied with the food. I just don't like to jockey for line position, fight for a turn at the beverages, and try finding a table until your food is cold when you finally find one. I would much prefer having someone bring me my food in a quieter and calmer atmosphere. We had second seating at the Black Crab restaurant. I wish all cruise lines used the "your time dining" that NCL uses. But we liked going in late as it worked better for our schedule. We sat at a table for eight all by ourselves for the entire week. Pretty funny. Our waiter and his assistant were quite nice, but uninterested. No pleasant small talk, no questions about our day, strictly business, get them in, get them out. They were polite and did smile, but I didn't feel the love like I have on other cruise lines. It seemed to be that way at all the bars as well. No one tries to make friends with the cruisers. In fact I felt like some of them bordered on rude. I was usually ignored until someone begrudgingly would ask me if I needed something. No dude, I'm standing here patiently waiting because I just like to crowd up to bars. HA. But the waitresses were sweet, and it was better to sit and let someone wait on me rather than try to get my own beverage. The food was OK. Most of the main dishes in the dining room were average. I truly didn't feel like I was eating gourmet food on the dining room at any time during the cruise except for the desserts. MSC has awesome desserts! I made sure to take advantage of their deliciousness! Took about five extra pounds of weight home, too. Sigh... I was kind of surprised that there were only two specialty restaurants on board. The shows were very good. All of the singers and dancers were fabulous. I am not a big fan of canned music, however, so that was a bit of a disappointment.. But the performers made up for it. The costumes were beautiful and the sound system was perfect, if maybe just a touch loud. The theater was quite comfortable, and there were clear views without poles in the way of your view like some cruise ships have. There was a problem with the steps, though. There were stairs down a flight, then a ramp, and then one more step down. I saw many people stumble on that single step, and I am betting there have been some serious injuries. They really should redesign that. The cruise director's staff would do some comic things while people were being seated. That made the waiting time fun. The pools were beautiful and there were quite a few hot tubs, but you could never get a deck chair. People would use these giant clips and beach towels to save seats and you would see many like that with no people in them. MSC needs to have a policy of moving stuff out if no one shows up in a certain amount of time, like I hear other cruise lines do. We like to play the slot machines, and there was a good variety of them in the casino. I don't understand why it is still acceptable to let people smoke in casinos but it still is, and that makes it a little hard on non-smokers. But there was an area that was less smoky and we kept to that side of the room for the most part. My favorite waitress worked in the casino. I wish I could remember her name. We don't usually do a whole lot of ship activities. I went to karaoke to sing one night, and that was pretty fun. Otherwise, we spent most of our free time on our balcony. It was heaven! We went to check out the bowling lane, the race car simulator, and the 4D Theater, but all those things are full of kids for the most part so we didn't use them. The bands in the bars were good. Most of the solo performers used backing tracks which we don't enjoy, so we did not frequent the musical acts. Plus we don't drink alcohol, so no reason to hang in bars. The ports were Antigua, St Kitts, Tortola, Guadeloupe, and St Maarten. They were all very beautiful in their own ways. Be advised, Guadeloupe is quite rainy, so bring a poncho on board! We took ship excursions in every port. They were all good. We took advantage of the laundry service, one large bag, 30 items for $20. It said that it would be done within 48 hours, but we got it back the next day! We also had reason to visit the medical facility, and they were very nice. We bought 5 of our photos for $60, which I think it a fair price. For another $10, they put our favorite photo on disc. I think that was a little excessive, but we wanted it so we could print it for our kids. We celebrated our 25th wedding anniversary on board, and went to the Eataly specialty restaurant for dinner. Now that was a gourmet meal! The food was amazing from start to finish. Our waiter Geraldo was really sweet and quite personable. Then they surprised us with a cake and Happy Anniversary sung by all the waiters to the tune of Happy Birthday. That was very cool! The shops were good, and there was quite a few of them. We were able to get all the little things we needed right there on board. Except for lip balm. They really should stock lip balm, lol. I got a great hat during the $10 extravaganza! lol Disembarkation was very very slow. It's so rude to have to be out of your cabin by 7:30am, and that was for Black Card holders, like that's a good thing or something.lol Luckily our flight did not leave until three, if it was around noon, we probably would have missed it. We hear Divina has had some recent drug busts among the crew, so that may have slowed things down, but also we were still in a government shut down, so that could have slowed customs down as well. I think they should have served coffee in the theater where we were waiting, that would have made it better. It took about two hours to clear the ship, and once they did, disembarkation went pretty smoothly. I like the way they sort the luggage for claiming in the terminal, that works out well. Over all I give the trip a B+, and I would definitely cruise with MSC again! Read Less
Sail Date: January 2019
This was a 10 day Caribbean cruise on the Divina out of Miami. We booked this cruises ages ago before this mad rush of terrible reviews hit the Cruise Critic page so we were,shall we say,a little bit thoughtful of this when we got on the ... Read More
This was a 10 day Caribbean cruise on the Divina out of Miami. We booked this cruises ages ago before this mad rush of terrible reviews hit the Cruise Critic page so we were,shall we say,a little bit thoughtful of this when we got on the ship. Boarding... Took a lot longer than planned.Talked to a few people that had been on the ship before and they said it was the first time they had not walked straight on.Never found out why. Current government situation perhaps? Ship... It’s Beautiful..! Clean. Not the easiest to navigate around the first few days. Plenty of bars and lounge areas beautifully decorated. Staff... I’m going to say this first.This ship is understaffed! I think many of the problems I’ve read about come from this simple fact. The staff we encountered were amazing.Always greeting you with a smile and I mean all through the ship and all departments.These people work SO hard with little time off and are sometimes not appreciated at all. Cabin... Room 9225 Fantastica. Much larger balcony than normal as the room is on a hump part of deck 9. Has a tub and shower in a good size bathroom. Always kept clean and tidy courtesy of our excellent steward. Ports of call... St John,St Kitts,Road Town,Guadeloupe and St Martin. Rained in Guadeloupe but held off while we did the excellent trip to the Botanical Gardens. Here they did not tell you that they only accept EUROS......! This needs to be addressed by the cruise line. Other ports were great. Entertainment... Ok,so this is an Italian/International cruiseline and so you can’t expect for all the singers and performers to have American accents. The Queen tribute and The Mask were very good.Some amazing dancers and acrobats. Opera is not for us but that’s just personal preference. You will not see Magicians and comics.....I would hate to be the guy trying to tell a joke in 5 languages..... Food... Ok,here we go then......... I have more than a few one liners I could use in reply to people that think that the food is sub standard just because you can’t get good old American Pepperoni Pizza 24/7. After reading some of the biting comments regarding bad food on this ship I’m afraid I have to tell you it was nothing of the sort. In fact,all of the meals we had in the Villa Rosa dining room were on a par with any other cruise line we’ve been on.The deserts In particular were a lot better. The one exception was a swordfish main course I saw that should have been a starter.Very small. That needs to be addressed but,other than that it was fine.Hot,on time and served with a smile from John and Anna. We had early dining and never felt rushed. Cruises are a bit of a oddity.So many people have different opinions and experiences. We paid a LOT less for this cruise compared to the equal trip from others.(our last 4 cruises have been with NCL) and felt we got good value. We upgraded our drink package to classic from the ‘drinks on us’ thing and was worth it as it included almost everything except top shelf stuff.The classic package includes tax and grats so we never had to pay any more.(The website does indeed state that tax and gratuities are added to every drink with the drinks on us promotion,by the way). We enjoyed this cruise as much as any other,with the exception of Alaska which was just breathtaking.We met some great people who in general seemed to also have positive reviews of the Divina. Constructive criticism.... They need to take your credit or debit card information when you board. They need flexible my time dining for all,same as other cruise lines. Entertainment during sea days could be more varied. They need more STAFF.....! Oh,and they need towel animals.... I, of course,cannot speak for others,but we had a great time.Plenty of room for improvement in certain areas but very pleased overall. Is it just coincidence that these ships continue to get fully booked despite some negative reviews?Or maybe it’s word of mouth from the other 3500 people on the ship that don’t ever write reviews and had a great experience? Who knows..... Read Less
1 Helpful Vote
Sail Date: January 2019
The customer service and staff are excellent. Embarkation in Miami was smooth but did include a long line, even for those with priority status. Ship cards are provided at check in, but must be activated onboard with a credit card at little ... Read More
The customer service and staff are excellent. Embarkation in Miami was smooth but did include a long line, even for those with priority status. Ship cards are provided at check in, but must be activated onboard with a credit card at little kiosks located around the Atrium area. There is no rush, as you have 48 hours to activate your card. Cabins were ready by 1 p.m. and suitcases arrived a few hours later. Lunch was available in the buffet. The ship in general appeared clean and beautiful, but looking a bit ready for her next dry dock reconditioning with a few frayed edges on chairs and carpets. Onboard accounts can be viewed on the cabin television, but Divina doesn't offer a mobile app. If passengers need to communicate onboard, social media apps can be used if ship wi-fi is purchased. The 3-level Atrium on decks 5, 6 and 7 is cozy, comfortable and sparkling with the crystal staircase and glass elevators. The Atrium provides convenient access to bars, restaurants, guest services, excursions, coffee shops and is frequently the hub for piano music and entertainment from the staff. There are several stores and a lot of emphasis on sales and shopping. There are professional photographers most evenings, but viewing of photos is not automated by cabin number or name. They are placed in folders in the studio grouped by event such as “1st gala night.” If you wait until the last night as we did, it is frustratingly hectic to find all of your photos and very little precious space to spread them out. We managed and purchased five 8x10’s for $60. After arriving home, I did notice the MCL Divina logo at the bottom center was imposed over part of the picture. The pool and buffet area on deck 14 is very active with lots of people, bars, and staff entertainment events, bingo and contests frequently in progress. It can be fun and exhausting at the same time! Service for drinks was busy with 2-3 bartenders at each bar and just a few roving servers. The casino is bright and pretty. Smoking is only permitted on one side. There are the usual slot machines and table games. Dealers and wait staff are top notch. There is a lot of traffic through the casino before and after show times. Sea days were somewhat quiet with evenings being busier. The food in general is good everywhere on the ship. Put on your walking shoes for the buffet because it is very long. Most of the serving stations do repeat two or three times throughout the length of the buffet, with plenty of beverage stations in between. It is chaotic and hard to find a seat at peak dining hours. I agree with the consensus about the pizza – it’s the best I’ve ever tasted! Seating in the Black Crab main dining room at our family table for four was a bit congested with servers having to squeeze in between tables and chairs. The menu offered new selections every night, as well as certain standby choices and specialty meals at a price. I tried the surf and turf for an extra $27 which included filet mignon and lobster tail and it was quite delicious. Our head waiter and his assistant took excellent care of us, and my family took good care of them too! The MSC Voyagers Club offered me a complimentary specialty dinner for two. It was disappointing to find out that the only guest I was allowed to include must also be staying in my cabin! Since I booked a cabin to myself, I decided to have a solo lunch at Eataly. The food was delicious, with a very long wait in between courses. The décor resembles a diner and is not comfortable. BE AWARE: Regarding dinner seating in the main dining room, we requested the early dining time due to having a young child with us; however, upon check-in, our ship cards reflected late seating. We were told to have this corrected onboard at the restaurant. We did go right away as this was a problem for us – they were all set up with a table and staff ready to deal with seating issues. We were told that early seating was fully booked! I asked if we could do the My Choice Dining time and was told that was only available for the Aurea Experience. I pointed out that we had worked with customer service for six months planning this cruise and were never told that dinner seating time was only a “request.” They did adjust this for us, but it was a stressful beginning to vacation. The evening stage show is approximately 45 minutes at either 7 or 9 p.m. With dinner sittings at 6 and 8:30, the timing was a little awkward; early diners wait for the 9 o’clock show, while late diners must attend the show before dinner. The two or three shows I went to offered excellent talent and costumes, however themes were slightly disjointed and there were no stage settings. Evening music in one lounge included a 5-member band with couples dancing, and another lounge with a very lively duo performing familiar hits. There were other parties and music later into the evening we did not attend due to travelling with a child. I did not visit the spa or gym. There was a waterslide, but I never saw anyone use it. Loved the two coffee shops, decks 6 and 7. Delicious! Sports Bar is also fun, has good complimentary food and is quite noisy when busy especially if people are bowling! The views from Galaxy on deck 16 are spectacular. Overall, I had a great time on Divina. The staff does a fantastic job. MSC is proactively responsive to their customers. The diversity of staff and passengers is enlightening and enjoyable. I am looking forward to another cruise with MSC! PORTS Antigua: From port we took a 15-minute taxi ride to Dickenson Bay Beach. Taxi was $3 per person each way and the driver returned to pick us up at the designated time. This beach was well rated. It is nice and located next door to a Sandals resort. I would rate this beach as Average. There was a strong wave break and a steep gravel drop when entering the water. The weather was perfect; the water was cold but refreshing in January. We stayed by a decent beach bar. I believe it was called Tony’s. Four chairs and two umbrellas were $44. Bottled beers were $4-$5 and Smirnoff Ice was $5. Restroom facility was not favorable. Saint Kitts: From port we took a taxi to Carambola Beach Club on beautiful South Friars Bay Beach. The taxi was $4 per person each way and it was a 12-15-minute ride. We rented two umbrellas and 4 chairs for $60. Scenery of the mountains from the beach is gorgeous, sand is a darker color, and water was crystal clear and chilly. There are clean restrooms with a changing area. The bar was busy, but well-staffed and there were servers on the beach. Beer $5, mixed drinks $7 and frozen $10+. The restaurant looked nice but we did not eat there. Food prices were $20 and up. The beach became very crowded as the day progressed, so go early for the best seats! Tortola: Round-trip taxi (open-air bus) from the port to Cane Garden Bay beach was $16 per person. A wristband was provided to those paid in full, and taxis came for return pick-ups on the hour. The trip was approximately 20 minutes. This is a pretty beach with beautiful scenery. There are several bars, restaurants and shops. The area is still under development with new structures. It’s much more touristy than when I visited there two years ago. Pusser’s Rum has a bar and restaurant with good food and drinks. We rented four chairs and two umbrellas for $40. Guadeloupe: We decided an excursion through MSC was our best option for this port. The catamaran to Gosier Islet held about 20 guests and 2 crew. The boat motored along the coast for about 45 minutes and then anchored off shore. We swam in shallow water (less than 5 feet deep) over to the islet and the crew brought our bags over by small boat. Some guests also used the boat to get to the island. There are no facilities there, so we just put down towels and explored the area. There were a lot of stones and coral on the beach and live sea grass in the water. After 1-2 hours, we returned to the catamaran. The crew attempted to use the sails for our trip back, but a rain storm interfered. The covered interior of the catamaran was large enough for everyone to take cover. St. Maarten: This was a fun and lively port. We took a water taxi (ferry) for $7 per person round trip from the port to downtown. It is also an option to walk. There is a very long stretch of beach lined with chairs and umbrellas and a boardwalk lined with restaurants, shops and bars. The ferry makes at least two stops, one at the busier entrance to the beach (where you would arrive if walking) and one further away. We set up early on the beach near Honky Tonk with two umbrellas and two chairs for $40. They offered buckets of beer for $10 and free wi-fi. The sand was beautiful and very soft, water was chilly. We enjoyed some good food and drinks at Lazy Lizard for lunch. Fun and relaxing day. Read Less
Sail Date: January 2019
We chose this cruise because it seemed MSC had offered a good fare. Well...you do get what you pay for...or not. Here is our list of positive experiences: 1. Stateroom was just about spotless! Balcony, though small, was very ... Read More
We chose this cruise because it seemed MSC had offered a good fare. Well...you do get what you pay for...or not. Here is our list of positive experiences: 1. Stateroom was just about spotless! Balcony, though small, was very pleasant! Cudos to Mark, who cared for our stateroom. He was kind and efficient. 2. Gym was also very clean and machines, free weights, treadmills, etc were in good working order. 3. Atrium music was pleasant on most nights. 4. Cruise Staff that led dance instructions poolside were talented and offered a fun experience. 5. Wait staff that tries very hard to give excellent service. It was a delight to be in the dining room at breakfast and lunch. Disappointments: 1. Once on board...after quite a long wait in a cold terminal without enough seating...we discovered that others had paid 50% less and some had paid for inside and were upgraded to balcony...So we paid up to 5 times the amount of some passengers. Does MSC realize this may promote resentments?...just asking. 2. Dining Room...Try as they might, our wait staff could not deliver a meal in a timely fashion. They were excellent in grace and manners but could not control what came out of the kitchen. Food was very disappointing. Took a little over 2 hours from start to finish. Dinner guests were jammed into a very tight space which made it extremely loud. This was so unlike other cruise lines I cannot imagine what in the world they are thinking on MSC. 3. Buffet...Boring. Day in and day out we were served basically the same items. Mostly carbs. Great if you love pizza! 4. Disembarkation...may I just say it was miserable with a huge mob of people being stuck between the elevator and stairs on Deck 6 for quite a long time. NO ONE FROM MSC was in sight to help allay the anxiety of their guests. As we approached the exit there were many MSC representatives who were smiling good byes! Meanwhile folks in the mob were left unattended. We were not impressed by their insincere smiling faces. Also we were accosted by a group from the Yacht Club who were allowed to cut in the line ahead of all those who had been waiting for quite some time in the very unsafe mob situation back by the elevators. Do you think this is a way to generate good will? Read Less
Sail Date: January 2019
Background on myself. This was my 49th cruise on multiple lines. Never had a bad cruise. I'm not the type to get upset because someone forgot to leave enough towels or forgot my water. If you have an issue go talk to a Manager. 99% of ... Read More
Background on myself. This was my 49th cruise on multiple lines. Never had a bad cruise. I'm not the type to get upset because someone forgot to leave enough towels or forgot my water. If you have an issue go talk to a Manager. 99% of the time it will be fixed. I always like to say YOU make the cruise not the cruise line. EMBARKATION: Arrived at 3pm took about 1 hour to get from curb to room. Thought it would be quicker arriving late but I guess some other cruisers had the same idea. CABIN: Inside Bella #10189. Found that there was more than enough storage space. only issue was that there is very little extra room in the cabin. Bathroom was OK. The extra outlet in the bathroom did not accept the American plug with the larger one side prong.If you can upgrade to Fantastica for the extra space do it. Steward was great. Made the room up in morning and while we were at dinner. Black Crab Restaurant: Service in the restaurant was very good. My GF has a Gluten allergy and was taken care of by Christian at dinner and Arthur at breakfast and lunch, both Head Waiters. There is a totally separate Gluten Free menu for each dinning segment which is presented when asked for. The Head waiters will take the order and serve the food which is prepared in a separate area of the kitchen, (no cross-contamination). The food was basically OK. No wow dinners. Was very disappointed with the Italian night meal. Again, just OK. Being an Italian owned line one would think this would be the showcase night, nope. Breakfast and lunch was the same every day. Basic breakfast and lunch items. Service was quick and consistent. Food, again just OK. Buffet: Only did breakfast and lunch here. Good variety and AWESOME pizza. Typical breakfast and lunch offerings. Pretty mush the same every day. Quality was good. Having 2 bars in the buffet area that served beer and wine was a treat. Espresso and cappuccinos are available at almost every bar. Entertainment: Only went to 2 shows, very average When you have a female singer (very good voice) singing New York New York in the Frank Sinatra tribute, no thanks. Almost all of the bars had a piano, guitar or sax player in the evening. These were VERY GOOD. We wished they would sing and play longer. Bars: Most bars gave OK service. The best bar that we found was The Garden Bar aft deck 15. The port side was smoking but the wind kept the area pretty smoke free. Toward the end of the cruise some bars started running out of things. They had these items at other bars so it got irritating to get something at one bar and not another.. Disembarkation: Best in a long time. We received orange tags which meant 10am . We arrived at the Poseidon theater at 10am and were in our car (we park at the port) at 10:35am. Overall an average cruise. Nothing to WOW us. We are sailing again on MSC Seaside in August. Almost all of the MSC veterans we spoke with said that the Seaside is a much better ship and they loved it. We will see. Any questions just ask. I'll try to get back ASAP. Read Less
Sail Date: January 2019
Cruise ship experience better than expected , and will sail on same ship with slightly different itinerary next January . Cruise critic group was very active and friendly on this cruise . Very enjoyable cruise . Main dining - good quality ... Read More
Cruise ship experience better than expected , and will sail on same ship with slightly different itinerary next January . Cruise critic group was very active and friendly on this cruise . Very enjoyable cruise . Main dining - good quality food and service with some European flair that was acceptable and nice . Pretty active ship with good but shortened shows (30-45 minutes ) . Most venues well used and occasionally difficult to find an empty space . Embarkation problems due to customs agents apparantly , doubt it is this long next time . Cabin stewart okay , and liquor prices were quite reasonable . Shore excursions reasonable , but difficult to book before boarding of ship . Specialty restaurants also difficult to book before cruise . Those are two ares MSC should want to clear up . Buffet food okay quality and depth of items . Although ship had only a couple of specialty restaurants basically - Eataly and Galaxy , one could order Surf and Turf ($24.95) or Lobster ($19.00) as a suppliment in main dining area . We ordered surf and turf , and the fillet mignon and fair size lobster tail were a nice treat one evening . Overall value for cruise was excellent , and came with an adequate drinks on us package . Captain and his crew more active and visable than most cruise lines , and quite friendly . Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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