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1,685 MSC Cruises MSC Divina Cruise Reviews

This was our first trip on MSC . This wss to celebrate our 26th wedding annaversary. Was a bit worried after reading the many negative reviews from previous guests who cruised on the MSC Divins. I was amazed of the service recieved ... Read More
This was our first trip on MSC . This wss to celebrate our 26th wedding annaversary. Was a bit worried after reading the many negative reviews from previous guests who cruised on the MSC Divins. I was amazed of the service recieved and attitude of the staff who were always willing to please. We did not attend nightly show but other guests fid complain about the opera in s foriegn language. We participated in the three times a day latin dance classes and the activities at the aqua was quite enjoyable. The cruise was in the caribbean yet mostly latin music was played not the soca or reggae from the regions / countries visited as a Trinidadian i informed some of the activity staff of this. We joined the MSC members club and was upgrade to a silver member as we were gold members on Carnival and were invited to the returning guests party which was nice. Read Less
Sail Date November 2018
This was my wife and my honeymoon and we were really looking forward to good food and lots of dancing. Following are our thoughts on each category. Hope this helps anyone looking to have an enjoyable vacation. Ship The ship is ... Read More
This was my wife and my honeymoon and we were really looking forward to good food and lots of dancing. Following are our thoughts on each category. Hope this helps anyone looking to have an enjoyable vacation. Ship The ship is beautiful other than the dining rooms which I believe are poorly designed compared to other ships I've been on. The staff is excellent and accommodating and always willing to assist. The only other real complaint I have is that the elevators are in an offset configuration which means you have to stand way back from them to see all the indicators and then the doors close so quickly, it's difficult to get to the elevator before they close. Itinerary They could have and should have chosen any port other than Jamaica which is just a rip-off no matter how you slice it. The Jamicans seem to have only one interest, your money and have no interest in making you want to come back to Jamaica. Cartagena, Columbia was very nice. See the old town and for food there is a little restaurant right across from the McDonalds and Burger King I'd highly recommend.They serve fresh fish and the food was excellent and inexpensive. In Panama, the city of Colon is basically a sxxx hole. It was so filthy, my wife and I just wanted to leave. Some of our travelling companions said that Panama City, about 90 minutes away was beautiful and had a nice old town as well as much to see and that it was clean. Limon, Costa Rica is beautiful and I'd recommend just taking a taxi to the beach and spend some time there eating and drinking the time away. Costa Maya was fantastic! The port was beautiful in every way. Great shopping, a dolphin sanctuary, beautiful pools, and great little shows. We took a party bus excursion that left you half drunk by the time you reached the beach where we were provided all the food, drink, beach chairs umbrellas, tables and a beautiful pool to relax in as well. The food was good but not great. The service was great and the drinks just kept coming.Such a contrast between there and dirty Jamaica. It was obvious the Mexicans wanted you to remember your time there and want to come back. Cozumel, which I've been to multiple times was very nice as well but one warning, if you're going to rent a car or scooters, do it online ahead of time with a reputable agency, otherwise, you may get a broken down piece of junk for the same price. If you rent a car or scooters, you can go see the sights and then go relax at one of the beach clubs like Carlos and Charlies where the food is excellent, San Francisco Beach or Paradise Beach Club. You'll have a great time on the beach there and it's only about 20 minutes from the cruise ports. The shopping is very good at the port as well but kind of expensive. The days at sea were quite nice. Lost of games and activities on deck. Dining This is where this cruise left both my wife and I and many many other passengers disappointed. I've been on about ten cruises prior to this one, including the MSC Lirica back in 2005, and this is by far, the worst food I've ever experienced on a cruise ship. The food in the main dining room many nights was barely edible. Cream soups with no cream, lasagna on the Italian night that was truthfully not fit to serve to a dog. I'm not exaggerating just being truthful. The buffet was no better. The best and most consistent item of all the food in both the dining room and the buffet was the breads and some of the pastries. The coffee was the absolute worst coffee I have ever had. Many times I believe they reused old burnt coffee as that's what it tasted like and I love coffee! Another issue that plagued me ever meal in the dining room was that the salt was also wet and would not come out of the shakers. I had to open them every meal, pour salt onto a plate and finger season my food. Has anyone ever heard of a little rice in the shaker to absorb moisture? The buffet is laid out so oddly that you literally would have to walk the entire buffet, approximately 8-10 serving stations to determine what was available. The most consistent items on the buffet were hamburgers and hot dogs. Much of the fruit wasn't ripe, the desserts were few and far between that were really tasty and the Hollandaise sauce for the Eggs Benedict was marginal at best...not much flavor. Cream of Asparagas soup with tapioca in it...very strange and as I said before, no heavy cream. Believe me, I kept looking for something that was really tasty and the items were few and far between. We're not high society passengers and aren't that picky but the food just wasn't tasty and most of all it was poorly cooked or executed. Cream of Asparagus soup with tapioca in it...very strange and as I said before, no heavy cream. I would give the Executive Chef on this ship an EPIC FAIL!!!!! There is no way they could have been tasting the food being served in their dining rooms or buffet because they wouldn't have served it that way. Drink Package As one other review put it, the drink package was very limited. So much so that even a Bloody Mary which is basically just a Bloody Mary mix and vodka wasn't part of the package. I did manage to find a decent drink in a gin and tonic with a little lime cordial and a wedge of lime so I did enjoy those. I would have upgraded to the higher package but it would have been another $26 per day each for a total of an additional $572 which would have meant an addition $5-$10 each per day in gratuities making it near $1,000 to upgrade...no thank you! Entertainment The entertainment was overall good especially the poolside games and activities. My wife and I had been looking forward to dancing the night away at the disco but we found that the DJ was only catering to a Latin crowd and the volume was so loud it made our ears hurt. Don't get me wrong, I was a professional musician and like it pretty loud but this was over the top. The music the DJ played was as if he was in Miami playing for a latino crowd only and after we participated in the Karaoke on multiple nights after which the DJ would take over we could see others that wanted to dance too but the volume and lack of any variance in the music would drive them away. One night we were waiting and waiting wanting to dance and finally left after the DJ played 10+ latin songs that we didn't even recognize while blasting the volume to unreasonable levels. I understand and desire a mix so that everyone can enjoy and relate to the music being played. No...not looking for Glen Miller just maybe some Michael Jackson, NEO, Nelly, Sean Paul, Brittany Spears, Back Street Boys AC/DC, Aerosmith, Westlife, Coldplay etc but nothing...just boom boom boom latin music. I wanted to slap the DJ upside the head as this really took away something we were looking forward to on our cruise. Final Thoughts In all good conscience, I could not recommend this cruiseline to anyone because of the food. Everything else was within standards for a cruise ship and some things were even exceptional but the food was so sub-standard that I'd have to tell someone to pick another cruiseline and this wasn't only my thoughts but the thoughts of some German, Russian and New Zealand passengers that we had conversations with on the ship as well. We're not high society passengers and aren't that picky but the food just wasn't tasty and most of all it was poorly cooked or executed and there were a lot of little things like the salt shakers that were a continuous aggravation. The food along with the late night entertainment issues left me sorely disappointed and wanting for a better experience...especially for our honeymoon! Read Less
Sail Date November 2018
I will start this review with my feeling that there really is no BAD cruise, but some are better than others. I sailed on MSC SEASIDE in May and was for the most part, very impressed, as that was my first time on MSC. The promotion that ... Read More
I will start this review with my feeling that there really is no BAD cruise, but some are better than others. I sailed on MSC SEASIDE in May and was for the most part, very impressed, as that was my first time on MSC. The promotion that tempted me for this trip was just too good to pass up, so we decided to give Divina shot. Regrets, no. Bad cruise, no…Others were better, however. My experience on MSC Divina was enjoyable however there are some things that future cruisers should keep in mind. This is a very nice, large (a little older) ship. In my opinion, it was very confusing to get around. It took me several days to begin to get some bearing. There are MANY elevators and some of what I referred to as secret elevators. You really need to study the layout and explore this ship to get around effectively. You WILL probably get lost in the beginning. Don’t worry, you aren’t alone. That being said, I did not experience long waits for elevators throughout the week, as I had expected. They were pretty fast. It just took time to get from point a to point b as some of the public decks do not connect with each other. (and I dare you to try to find the jogging track!) Initially, I felt the ship very confusing, due to the above reasons… after a few days, I felt it to be more annoying! This was due to the fact that the majority of the 3600 passengers were from all over the world and very few were from USA (maybe 20% on this trip, I was told). That made for communication and some cultural differences, which are tolerable, but the people were just many times rude! Cutting in line, pushy, bumping into you without an acknowledgment or excuse me…and no concern what so ever, mostly just stopping where ever they happen to be at the time, to have a conversation….even if it is in the middle of the buffet traffic flow, which happened everyday!. The same rudeness was experienced with the elevators. There is no consideration for anyone getting off, when the doors opened…all just piled in and did not yield to people exiting, and if you try to get on and people were already in there, they would just not move. I had to “weave around” then to find a space near the back or sides, instead of the person standing in the middle just moving! So annoying. The next most annoying feature on this trip though is the chair HOGS…not savers, because mostly they just NEVER showed up……but towels were out on ALL available chairs by 7:30 AM on sea days……every time, even when the weather was not good! The worst part is that I literally saw these chars empty for most of the day. It’s Just plain rude and pointless. There are plenty of chairs and spaces on the ship, and people come and go. I do not understand the “entitlement” of some people. There was NO enforcement of their lax policy of not doing this on this ship. These are the things that I could not “get past” on this trip, because they don’t need to be…. That being said, I am on vacation and not going to sweat the small stuff. If this behavior bothers you, think carefully before booking on Divina. Would I book Divina again? NO Would I book Seaside again YES. Divina is clearly still a European ship, alternating with Med and Caribbean seasons; while the Seaside which has been built for US market, and year round Caribbean “gets it” more. This was a longer trip for me; 11 days over Thanksgiving holiday. The demographic was all ages, mostly older and we had a good itinerary to break it up. I love cruising, but for me, even with the excursions and diversions, I was getting kind of bored towards the end…not so much of being on the ship for too long, but mostly because it seemed to be the same thing (on board) day after day. The cruise staff was energetic and tried to engage people, but on this ship, the variety of languages is and will remain their biggest downfall. Crew and staff speaking, trying to engage and get involvement; and passengers just not listening or understanding…… So, not much staff could do about it. I would think with today's technology that it could be a simple fix of an app on your phone with a translator and head phones….it seems to work at UN and would be a great improvement on a multi cultural ship like this one. Mostly though, it seemed to be the same thing every day…..Even and especially with the show at night. . I was really looking forward to the shows because on SEASIDE they were fantastic, every night. On Divina; not so much. The singers and dancers were very talented and worked hard but every night it was the same thing……singing with some back up dancers (weird and distracting choreography) and ZERO sets. For 10 nights we saw stairs on the stage. That is all; just stairs. Finally, the pirate show…which was great. It was a show, not just song fest, and it is what I would have expected for each night, or at least a couple. I skipped the Opera and walked out on a couple of others…just got bored. The “ pre show” however was very entertaining. Go early, it’s the best part of the show. Cukoo! The entertainment around the ship through out the evening was plentiful….La Luna Piano Bar (never saw the piano beinge played on time the whole trip) but an nice duo each night. The Golden Jazz Club (never was any jazz in there) but high energy Latin music each night, The piazza had piano and dance music nightly. Lots of venues throughout the ship. Many Theme nights and typical trivia and karaoke. I do miss the comedy shows. I imagine it is impossible with the language diversity. (that could be a great comedy show in itself!) With spent time (and money) in the casino. Actually won a little in the long run. BlackJack , slots, roulette but sadly NO CRAPS on MSC. I really miss that. The food and service was good. Food plentiful…but again boring . The buffet, although HUGE; was literally the same thing every day. Lots of food and variety, same each day. Period…..The dining room was nice and service was very good, food was ok too. The pizza was GREAT! (People were annoying….no flow of traffic, stopping in the middle of lines to talk WITH strollers!) Oblivious. Ports were good. We did two excursions and only one complaint. The tour was supposed to be English; There was a 2nd one of the same for multilingual, however, out tour guide instructed us that there were many Germans and she was told to be bi lingual. So there was constant translating and not enough “tour info” Actually much was spoken in German and I found myself tuning out. That was disappointing and my complaint fell on deaf ears. We received chocolate dipped strawberries for our inconvenience! I thought maybe partial credit would have been more appropriate and I would NOT have booked this had I known about the language. All in all, the ship is pretty and clean. The cabin in nice and spacious, and clean. The staff is nice, efficient and friendly. The price was right and we enjoyed our vacation. Would I sail Divina again, probably not. There are too many other ships to experience. Read Less
Sail Date November 2018
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the ... Read More
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the cabin where we had a rented walker from a company we were told of by cruise. Had the same service on leaving. Dining was fine though the buffet was lacking in variety, seemed to be the same every day. I found it interesting that there was sure a range of people on the cruise from many other countries. Did not go on but 2 shore excursions due to wife not able to get around much but on those they were well managed and easy to attend. Entertainment was fine tho we did not go every much, I seemed to spend a lot of time in the casino and enjoyed. Read Less
Sail Date November 2018
I thought this was an upscale cruise .no fantisca expirience. No wheelchair at embarkation /disorginised check in.cabin had fold out couch which was broken and very uncomfortable [other passengers with simular cabins had same complaint.] ... Read More
I thought this was an upscale cruise .no fantisca expirience. No wheelchair at embarkation /disorginised check in.cabin had fold out couch which was broken and very uncomfortable [other passengers with simular cabins had same complaint.] 11 days having to sit on balcony to be comfortable. Food and service was below average,[waiter doubled as bussboy, and food was often cold and late. so called world class entertainment was a joke,sit downbreakfast and lunches at the black crab resturant came with waiters that did not care/service and food left a lot to be desired.the majority of the non food staff are great.my wife was provided with a wheelchair,always had help getting on and off the ship.the shore excursions were well organized with staff traveling on the busses.drinks are not free,every drink or bottled water has a service charge added to it.bartenders were like the food staff some good most bad.disembarkation was great,a crew member wheeled my wife to the parking area.this cruise was not what i expected or was promised when i booked it. I did complain at the service desk but nothing changed. I am in contact with a miami attorney about a refund for services promised but not provided. Read Less
Sail Date November 2018
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not ... Read More
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not understand what they were singing. The Last night entertainment was very good, funny and the acrobats were so good. Wish they had one not of just a comedian instead of all the singing. Bartenders great very busy at times, but once they saw us they knew what we wanted, wait staff excellent. Inside cabin, nice size bathroom. Took one msc excursion and it was worth the money. We got cabs for our other touring. Lots of children on this ship I thought, but no impact on us. Would I go on MSC cruise again, maybe not prefer Princess, the need a new chef menu said one thing and most of the time it was not what we expected. Example we ordered the sea Scallop dinner it was bay scallops smaller than a dime and maybe three in this big dish of noodles with who knows what sauce, that went back along with the risotto terrible. We never went back for the final night, Mario the man in charge was funny and nice we finally had to tell him how bad the food was. Read Less
Sail Date November 2018
We chose this sailing for the nice long itinery and the opportunity to sail in the Yacht Club. The ship is beautiful and our cabin was very nice. Think we realized we are not really "butler" people as while he was very nice we ... Read More
We chose this sailing for the nice long itinery and the opportunity to sail in the Yacht Club. The ship is beautiful and our cabin was very nice. Think we realized we are not really "butler" people as while he was very nice we really didn't feel the need to utilize him very often. The crowd was mostly European and English was the minority language in the Yacht Club. We loved that part and the people we met were very nice, if a bit reserved. The alcohol flows freely in the Yacht Club and they never even ask for your card. We had heard that an 18% gratuity would be added to each drink but that never happened. The biggest drawback is the Le Muse restaurant being at the back of the ship. It made us only go there for 1 breakfast and 1 lunch as was just easier to grab something light from the pool area. Dinners were ok but not special. Wait staff was excellent and attentive but the dishes were pedestrian. About what would get from average restaurant, not what you would expect from their top tier venue. We found the entertainment lacking and there was little going on during the day. At night the lounge band played the same songs every night, and that gets old on a 12 day sailing. The classical pianists were excellent and we often just relaxed in a bar with a nice cocktail listening to Mozart. The main theater was hit or miss. Singers not very good but the acrobats and aerialist were very good. Overall we had a nice time but think we expected more "wow" in the Yacht Club. Planning our next cruise on RCCL. Read Less
Sail Date November 2018
Choose this crew based on the itinerary. Have sailed the MSC Divina 4 times before and this time the inconsistencies were evident but given the low price point, we still had fun. Was the cruise perfect? NO. There were plenty of ... Read More
Choose this crew based on the itinerary. Have sailed the MSC Divina 4 times before and this time the inconsistencies were evident but given the low price point, we still had fun. Was the cruise perfect? NO. There were plenty of 10's and Plenty's of 0's and stuff in between. First the 10's for us. Embarkation was perfect. The bars and bar staff on the middle of the ship were awesome. Casino and casino bar staff were awesome. The sports bar was fun and entertainment except when people bowled. why stick a bowling alley in an open air sports bar? SMH. Galaxy Shushi restaurant was awesome with food and staff. La Cantina di Bacco and the made to order brick oven pizza awesome. Go see Rosario for a great pie. Zero's - MDR food and staff at our table were horrible. Went 3 times at the beginning of the cruise only. Each time we waited over 1.5 hours for dinner and drinks were never replinshed. Food quality was really inconsistent. Service was so bad they comped a specialty restaurant. Never went back after that. The ship is 6 years old and it is starting to show its age. The staff does a great job of maintaining it clean but you can see wear and tear over the years. Entertainment was okay on the Divina. Nothing spectacular but nothing horrible although the tribute to Tina Turner was highly questionable. Overall an average cruise but again given the price point compared to other cruise lines, you can see where the difference is missing. Would we sail MSC cruises again? Not sure anymore. Read Less
Sail Date November 2018
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per ... Read More
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per day was still under $200. We used their status match to gain black status under the MSC program, this enabled us to use priority check in, the line for check in was so short that it didn’t help but we were allowed to board the ship earlier. The ship is gorgeous both outside and internally, with the magnificent staircase the showpiece. We had just disembarked the NCL epic and despite being similar sizes this ship felt far more spacious. The internal public areas stretched over 3 floors on the lower levels plus the upper floor buffet, disco and spa. The outdoor areas were also spacious with several hidden sun areas. There were loads of bars and cafes and the theatre is huge. I loved that it was easy to see the ocean from so many different locations (except forward). Our cabin was a “Bella” on deck 9 it was larger than expected with a full sofa. Storage was good and the balcony was a reasonable size. The bathroom is a little smaller than other ships but functioned fine with only one person at a time. There is a stark lack of amenities in the bathroom. The bed was comfortable. The tv had basic channels but more than on other mainline ships we have tried. We enjoyed using our balcony although the smoke and ash from smokers on the promenade and those flaunting the rules occasionally marred the experience. Dining - this was the major disappointment with the cruise. Things appeared great on embarkation with a huge buffet spread including amazing cheeses and cold cuts, fabulous pizza and salads but this turned out to be the only highlight. There are 2 mdr but you are assigned to fixed dining and shared tables. We begged for and received one of the few 2 tops but it was adjacent to the front door and was an uncomfortable position. Service was efficient but the food was simply terrible. Easily the worst food I have experienced on a cruise ship. The pasta was an embarrassment to an Italian line. On a normal cruise we would never dine in the buffet for dinner but on this cruise we had to give up on the mdr. The buffet wasn’t much better with only half the stations open, the meat was very poor quality. By the end we limited ourselves to pizza and salad. We tried the Italian specialty restaurant as we had a free meal there under our status. We were given a table next to a tv with sports playing, a bag of torn stale bread (I thought it was to feed fish with), an incredibly limited option of courses we could choose. The main food was good, the service was aloof. I would not pay the high prices they were demanding otherwise but I understand given how bad the food in the mdr was why people would pay. Entertainment- The cruise director was the worst we have come across. He rarely made an appearance and when he did he spoke in such a cockney accent that even myself as an Australian struggled to understand him. the nightly shows were basic song and dance numbers using the same cast, in a couple of shows acrobatic performers were incorporated which helped improve the standard. It was such a shame to see such an amazing theatre and stage so under-utilised with next to no stage production. The audience receptions were very muted. There were a couple of opera performances which was a nice change. There was a large activities staff with a lot of activities but generally poor in comparison to NCL. There was a lot of dance classes which were lots of fun. There was one water slide. 3 pools was an upside. The formula one car was fun but was regularly broken (most noticeably when they offered it as a prize for trivia games hmmm). Service - average overall. Bar staff were very mixed but the problem was the drinks packages were confusing, the upgrade offerings onboard were different to those offered via the internet and this led to a lot of confusion. We finally requested a meeting with management who simply denied there was a problem, to their credit though they must have marked our card as from that moment onward we were given almost anything we liked. However wine was still regularly poured into tumblers. The beer and wine offerings were very inconsistent between locations. The quality of cocktails was the worst we have encountered. The good points were that they would simply leave the whole bottle of wine on the table in the mdr. The coffee was the best we have had at sea. There were 2 great coffee bars and the gelato was also great. Guest relations was probably the best we have encountered, still average but better than normal, with questions able to be answered, problems followed up, and the telephone actually answered. The gym was great, open and airy with loads of equipment. The spa was terrible, the staff were statutes. The thermal area had his and her steam rooms and saunas but no jacuzzi or spa. A very small resting area with no drinks or easy towel access. The change rooms had no amenities at all ... completely ridiculous. We did one shore excursion which simple reiterated my long held belief to never do the, again. We were treated like children forced to stand in lines and yelled at as if we could not understand basic instructions. The snorkeling trip was promised as 3 reef locations of National Geographic style, it was a beginners style experience with life jackets enforced, the 3 locations were within 100 metres of each other clearly on the same reef next to another cruise ship in jelly fish infested waters that my wife is now suffering scars from. I still believe I should sue both companies for how bad this experience was. I am not sure we would cruise with MSC again despite loving our cabin and the public areas, the food and dining experiences were simply too poor. There was a lack of interest by senior officers and management and it just led to a feeling of chaos. We were regularly informed that there had been a large staff turnover just 10 days prior but good management should overcome this. Read Less
Sail Date November 2018
Beautiful ship. Much confusion about what was and not included In the drink package Most bar Staff were very nice a few not so much. We ate in upper Black Crab. Our Servers, Ramauldo and Duncan the very best we have had since a ... Read More
Beautiful ship. Much confusion about what was and not included In the drink package Most bar Staff were very nice a few not so much. We ate in upper Black Crab. Our Servers, Ramauldo and Duncan the very best we have had since a river cruise. They could not do enough for our party of 6. Food was hit or miss in dining room. Overall enjoyed the Cruise very much. We will most certainly do another MSC Cruise. THe Cruise Critic party was fantastic. Would suggest in the Buffet that they develop a better flow to the salad bar, always good selections but the crisscross was hetic at times. The taco bar needs a real salsa and guacamole, one nite at dinner an excellent guacamole was served. Bring it upstairs. The entertainment was fantastic, best dancer's at sea. Only wish some late venues would start at 10 not 2030 that extra half hour lags and once back in cabin some times stayed home. Enjoyed the international flavor, and was impressed how many families were on board. WE HAD FUN. Read Less
Sail Date November 2018
The ship is beautiful and well layed out. Our cabin number was 12245. Balcony, aft. Perfect access to the buffet and main dining rooms. My husband and I smoke and the main smoking area in the Garden Bar (aft) was perfect. If you choose ... Read More
The ship is beautiful and well layed out. Our cabin number was 12245. Balcony, aft. Perfect access to the buffet and main dining rooms. My husband and I smoke and the main smoking area in the Garden Bar (aft) was perfect. If you choose this cruise and don’t smoke, John is someone to meet. He’s been on the ship for 7 years. I was not impressed with the food. My hope is that MSC will catch up to the American taste and style of food. The food was bland. We sail Carnival most of the time. We look forward to getting dressed up and having a dinner full of flavor. Flavor was never a part of the MDR experience. We skipped at least 4 dinners on a 10 day. Overall, we met some remarkable people, staff and fellow cruisers. If I had to choose a cruise line, I’d choose Carnival or Royal Caribbean for the food. I do believe, “Drinks On Us”, made for a fantastic voyage on MSC Divina. Read Less
Sail Date November 2018
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the ... Read More
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the Upper Black Crab. Food was mostly ok---. As one other reviewer stated, the Sea Scallops on the menu were tiny (small fingernail size) bay? scallops and were not edible. No lobster. Breakfast in the dining room was no better.We had the Drinks on Us Beverage package which was fine with us. If what you wanted was not on the list we just ordered something else. The buffet area had a weird design. Nightly entertainment was extremely loud if you were in the lower level and you could not see the stage floor if you were in the first few rows. All staff service was good. MSC provided the best mix and mingle party that I have ever attended. More drinks than you could drink! I will cruise on MSC again. Read Less
Sail Date November 2018
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at ... Read More
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at night were singers with background dancers. Many of the songs were not in English, which we understand because it is a European cruise line, but we didn't sit through any of the shows. No comedians, no magicians, nothing of the sort. We appreciated that there was sectioned off smoking in the casino. It wasn't very smoky in the non-smokring section and we didn't feel the need to shower from the smell every night after gambling for a bit. NO ATM ON BOARD. You can get a cash advance for a charge of 5% at the guest relations desk. The flow of traffic with people from other countries who are not used to walking to the right was weird. Pizza is available 24/7. We liked the selection of food. There is something for almost everyone, even picky eaters like me. I say almost because I don't know how vegetarians or gluten people eat without starving. The toilet in our stateroom was set diagonal and when you sit on it, your leg touches the tiny showers fold in door. If you're a large person, I highly suggest you ask about the size of the shower in your room. The pools are saltwater pools. Read Less
Sail Date November 2018
I just want to give a shout out to George from Serbia who is a hair stylist on board He does amazing work and is so nice I encourage anyone who is thinking about getting their hair styled to go right ahead and do it! The ship is ... Read More
I just want to give a shout out to George from Serbia who is a hair stylist on board He does amazing work and is so nice I encourage anyone who is thinking about getting their hair styled to go right ahead and do it! The ship is elegant The entertainment at night was enjoyable The meals were not up to my standards although they did improve after day 3 I encourage everyone to try Eataly. It was a big birthday so we treated ourselves. Having eaten in the one in Manhattan several times I found the one on Divina superior in every way. The drink prices on board were very reasonable. My one criticism. Deck chairs! Not enough. It’s sad that people hog the chairs by putting their towels on them and then they disappear so those who actually want to use one can’t. This is not unique to MSC but I’d like to see reserved chairs like in days of old for a nominal fee. Read Less
Sail Date November 2018
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price ... Read More
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price 'matters' and we bit the bullet and took the Divina. Embarkation with or mixed labrador service dog was not bad. Somewhat of a crowd but tolerable. We were directed to the 14 floor for a buffet lunch where we expected massive crowds. There were a lot of passengers but agin, tolerable and we found a place to sit and tasted the many dishes that were served surprisingly hot and surprisingly delicious. The food dished were varied every day since then and there was always several dished that were in my humble opinion incredible. Cabins were opened around 130pm on embarkation day and were clean and had adequate room to unpack and were as good as most other ships I have been on. The balcony was average. The ship itself was clean and incredibly detailed and was the most beautiful ship I can remember being on, and this is after being on over 60 cruises of one week or longer...NCL, Carnival, Princess, Royal Caribbean, Regent, Holland America.... The meals were outstanding. Nice portions, great appetizers and desserts. Waiter service was average and average is good! Entertainment was very good with a show every evening except for the first night. There was also live music in at least 4 places on the ship at the same time every evening. Activities were not a strong point for us but there were many choices for the average cruiser. Service was always good everywhere we went. The free beverage package was a bit unusual. The beverages on us package included only mixed drinks such as rum and coke or long island iced tea, not frozen drinks or for example a white russian, but did not include the gratuity on the drink of 15%. So, an average drink or wine would cost 70c or as much as $1.50. Water by the bottle would cost 20 to 30 cents each. It is a strange way of doing things but is ultimately fairer than NCL's gratuity charges on their package which ends up costing $20 per person per day even if you do not drink. Also, it did include some non specialty brewed coffees which were delicious and available in every bar on the ship. Ports and shore excursions were not evaluated. Read Less
Sail Date November 2018
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was ... Read More
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was nice, it was noisy from the overhead buffet and a storage closet next door that had carts banging together during the night. On the 4th night we heard water running outside our door,coming through the light fixture in the ceiling. We placed a garbage can under the running water and emptied the bucket as it filled. I called Guest Services to report and to get maintenance to come stop the leak. I was laughed at the first time and advised the young lady that this was serious and needed immediate attention, 20 min. later , I called again and spoke to the same lady, after hanging up and waiting another 15 minutes I went to Guest Services to speak to the manager. We received a bottle of champagane and strawberries when I requested another room. 2nights later the same thing happened only this time it was inside the room and over the bed. Head of housekeeping came and was very nice. Still I would say room 13137 has not the best cruise memories for me. We did love the ports and met many wonderful people on this cruise. The buffet food was very good and MDR was just of on the food but our tablemates were awesome. Casino hosts and cocktail parties were very well done and nice. Casino slots were not paying well this cruise. There were some of the newer games on board though and casino was crowded most of the time. Shows were nice but I missed the Michael Jackson show. Dancers ,singers and set were beautiful. MSC had lots of deals for this cruise and the prices and packages were a great value. I will say that after 10 days of so many different languages being spoken and heard that I was glad to get home to my amiliar southern roots. I like MSC and I'm grateful for the comped room. I hope to cruise them again. Read Less
Sail Date November 2018
The ship is glamorous and full of bling. Guests are mostly European. They seem to have more fun than on American ships. The nightlife jumps. The Divina is immaculate and the service is excellent. Announcements are in five languages and ... Read More
The ship is glamorous and full of bling. Guests are mostly European. They seem to have more fun than on American ships. The nightlife jumps. The Divina is immaculate and the service is excellent. Announcements are in five languages and the menu international. We were in the Yacht Club. It’s simply wonderful. This is our second time and we are booked for third. The main ship is much less expensive and a great value although there are more extras than an American ship. The shows more international and elaborate. It’s a much different experience than an American ship and ,yes, there is plenty of fine food. Ports were not so good except for Panama Canal, amazing. Book a Aqua Clara deck tour. Cartehena ,Columbia is very beautiful but annoying sales people. Costa Maya is a shopping village so take cab to Mahahual and have drinks or lunch on the beach there. If you like the beach, then Jamaica can be good. Read Less
Sail Date November 2018
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not ... Read More
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not understand what they were singing. The Last night entertainment was very good, funny and the acrobats were so good. Wish they had one not of just a comedian instead of all the singing. Bartenders great very busy at times, but once they saw us they knew what we wanted, wait staff excellent. Inside cabin, nice size bathroom. Took one msc excursion and it was worth the money. We got cabs for our other touring. Lots of children on this ship I thought, but no impact on us. Would I go on MSC cruise again, maybe not prefer Princess, the need a new chef menu said one thing and most of the time it was not what we expected. Example we ordered the sea Scallop dinner it was bay scallops smaller than a dime and maybe three in this big dish of noodles with who knows what sauce, that went back along with the risotto terrible. We never went back for the final night, Mario the man in charge was funny and nice we finally had to tell him how bad the food was. Read Less
Sail Date November 2018
Price. Very cheap. Less than $1400.00 for 2 people. 10 days including drinks. You get what you pay for. Cabin was fine no complaints. Food wasn’t the greatest. Cheap food. Hamburgers were good, pizza was ok. We ate a lot of both. Dinner ... Read More
Price. Very cheap. Less than $1400.00 for 2 people. 10 days including drinks. You get what you pay for. Cabin was fine no complaints. Food wasn’t the greatest. Cheap food. Hamburgers were good, pizza was ok. We ate a lot of both. Dinner menu was not very good. Left a lot to be desired. Fish meals not very good. Chicken meals ok. Ny strip steak was tough and grisly. Could not eat it. A lot of casserole dishes and bread. They fill you up with bread. On a scale of 1 to 10 I would give them a 3 on all meals. Like I said you get what you pay for. Entertainment on a scale of 1 to 10 I give them a 2 or 3. Same group of people every night. I have seen high school students do better. 1 night the show was a 8 on scale of 1 to 10. Overall entertainment was lousy. PS If you want a cheap trip ok. If you want a good trip try another cruise line. Read Less
Sail Date November 2018
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we ... Read More
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we known that the room would be smaller and without a sofa then we would have book another room. This was brought to the attention to front desk staff and nothing was done to correct it. The room size square footage was also misrepresented. We were travelling with 8 other people, some of which had booked lower category balconies with the same stated room square footage and their rooms were significantly larger with sofas. Secondly When we purchased the Aurea spa thermal area in advance of the cruise it was stated that the 3 areas that would be available for use were Finnish saunas,steam baths and whirlpool baths. After boarding we were told that we could only use the saunas and steam baths and that the whirlpool baths were reserved only for people with massage treatments. Read Less
Sail Date November 2018
I believe you make the cruise/experience and the ship is there to enhance that experience. In this case MSC has some work to do if they want to attract a broader audience, especially the western cruiser. Ship is nice, but needs some modern ... Read More
I believe you make the cruise/experience and the ship is there to enhance that experience. In this case MSC has some work to do if they want to attract a broader audience, especially the western cruiser. Ship is nice, but needs some modern touches. Staff/crew work hard and at times seemed like some areas were simply understaffed. Food was just average with little variety from day to day. With any cruise/vacation I keep my expectations set to average so that I’m not disappointed, in this case I’m glad I did. Good price for the number of days, but runner out of items and not addressing gaps will cost MSC repeat cruisers and those that want a new experience. We tried it and not sure if we would do it again. Will add that the shows were very good and the performers are a dedicated group! I would recommend this part of the cruise. Read Less
Sail Date November 2018
Price of cruise was a big factor in choosing it. Food was average and frequently was not hot. Our waiter in dining room, early seating, was excellent and very accommodating. Cookies in afternoon were delicious. Juice was lukewarm in ... Read More
Price of cruise was a big factor in choosing it. Food was average and frequently was not hot. Our waiter in dining room, early seating, was excellent and very accommodating. Cookies in afternoon were delicious. Juice was lukewarm in morning, hot tea water also lukewarm. Buffet lunch was best meal, six different pizzas and good assortment of hot food, cheeses and lunch meats, fruit and desserts Photographers everywhere wanting to take your picture. Entertainment was boring, each night had same lighted stair background, singers and dancers doing same routine. The two lead singers were excellent, though. Cabin very clean and comfortable. Ship felt very crowded in atrium. Most activities were done on pool deck or at 10:30 at night. Daily trivia only allowed two persons per team, guess they did not want to give away too many prizes. Had the free bar package and was very satisfied with it. No frozen drinks included, but you could always buy them. Read Less
Sail Date November 2018
We had been warned by our travel agent that this was an Italian cruise line and things would be different, especially the meals. She was right. The Divina is a beautiful ship. Embarkation was smooth and went quickly. The staff was ... Read More
We had been warned by our travel agent that this was an Italian cruise line and things would be different, especially the meals. She was right. The Divina is a beautiful ship. Embarkation was smooth and went quickly. The staff was polite but not overly friendly. They do not seem to interact with the passengers like staff on other cruise lines. Of all the cruises we have been on, we saw the cruise director, Jerome, the least of any cruise director on past ships. Bingo was a single game. The first time offered they had a snafu with the computer shutting down during the game so all info ended up being lost and the game needed to be restarted. We did not play again after that and I think many others avoided it also. The meals were definitely catering to European flavor and, I feel, lacked variety. The buffet line food was often barely warm. The main dining room was not much better and took forever to be served one course to another. Portions tended to be small. The ports were great and we booked this particular Eastern Caribbean cruise (11 days) because it went to ports we had not been to before (with the exception of Antigua) We definitely got what we paid for but we will not book with MSC again. Read Less
Sail Date November 2018
Chose this 10 day cruise because of the great price and sailing to ports we had not been to before. We traveled with another couple and really enjoyed ourselves. We are all over 50 and found we really liked the layout of the ship and all ... Read More
Chose this 10 day cruise because of the great price and sailing to ports we had not been to before. We traveled with another couple and really enjoyed ourselves. We are all over 50 and found we really liked the layout of the ship and all the ports. You could really get a lot of steps in on this ship! The exercise room looked great but I didn’t use it. Some people will complain that The ship docked at an industrial port and they had to walk a lot. Well, these are BIg Ships that don’t fit in the smaller existing port areas. They don’t have any choice but to dock where huge cargo ships dock. So don’t leave a bad review because of where the ship docked!! Our cabin was an inside room and the roomiest we have ever had! Absolutely no room complaints! Our cabin steward was fabulous, even left a note with the $20 bill one of us threw away with a receipt. His note told us how he found it while cleaning. (We just toss $20’s in the trash and only keep $50’s, lol!) Believe me, he got more than that $20 for a tip, he was awesome! We didn’t frequent the casino. We are smokers and not much of a smoking area, but that’s ok and other passengers like that it doesn’t smell and is not filled with smoke. I get that! There is a smoking area at the back of the ship we frequented a lot. It is for adults only and is around a bar and a small pool area. It would fill up if you didn’t get a spot picked out, but we could always find seating! Very nice area. I don’t think that it’s bar area had enough help or enough waiters. We did have to wait on drinks many times. (What a terrible problem to have, right?! Ha, ha!) I did notice when we would say something, they seemed to bring someone in to help. A few times I rode the elevator to a bar either in the buffet or by the pool area, and grabbed a drink and headed back up. Great views, comfy seating and met some nice folks. Shows were really good! We went to a show almost every night and had no problem with seating. Drinks on Us was a free package we took advantage and it was just fine for my husband and me. On the first day, bartenders were unclear as to what all was included, but by day 2, all was figured out. My husband got all the bud light and screw drivers he wanted and I could have my wine, coke n rum and or screwdrivers and all the bottled water anyone could want. Our friends preferred to upgrade and bought a package. She didn’t care for the house wine and likes a Bloody Caesar in the mornings that would not be included in the Drinks on Us package. They still had a few issues with the upgraded drink package until talking to the Captain, that happened to be passing by us one morning. They were rewarded with several drinks to the table and a particular bottle of wine that my friend could only find in the dining room. She also found that they started keeping a bottle for her in the cigar lounge and in the cafe area outside the cigar lounge. Loved Addison in the cigar Lounge and the waiters in the cafe! (I can’t think of the name of the area, served coffee and snacks) The crew and staff so want to please everyone, they go out of their way to make you happy. Buffet was pretty good, we never walked away hungry! Pizza was amazing!! Be sure to grab some! Main dining was...different. I have to admit that I really thought it was going to be like I was at “Olive Garden” for 11 nights!!! It wasn’t. American Italian and real Italian are really different and we didn’t care for it. I’m talking about pasta dishes, not the rest of the menu!! They do have more than pasta! We tried Pasta twice and decided to order the steak and lobster on several nights if the menu didn’t appeal to us. It was only $24 for a 6 oz filet and I think a 6 or 8 oz lobster tail with salad, baked potato and bread. I recommend skipping salad and go easy on the bread so you can finish the steak and lobster. Absolutely fabulous and didn’t regret it a bit! We had heard you can take gratuities off and tip in cash if you prefer. Went to guest services and did just that. We were diligent with tips at dinner, at bars and our room steward. If you do this, be sure to bring small bills. The casino and desk services didn’t like to exchange more than $25 at a time for small bills. We tried to keep one dollar bills for bar service but gave bigger bills at dinner and to our room steward. My husband and I would definitely recommend and sail this ship again! Our friends would not sail this ship again but said they would like to sail on the the MSC Seaside. Read Less
Sail Date October 2018
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've ... Read More
Food is amazing,the ship gorgeous,cabin spacious and clean. we never had a bad meal,the eataly restaurant is a must,overall we are having a great time on the ship.the pizza has to be the best I've had on all the cruises we've been on.the artists at the bars are fabulous,so far my experience has exceeded my expectations.I will recommend this cruiseline to all my friends and family.I will certainly cruise with MSC again, thanks to all the staff on the divina. The value for the money is great.unfortunatly I heard many complaints from other passengers and I just don't get it.everything was perfect for us and we've been on 7 cruises.the organized activities were fun.Disembarkation and Embarkation was a breeze at all ports. I will strongly stand by that no one should have any reason what so ever to complain about anything on this amazing adventure. I must say Casino is great and fun but unfortunately luck was not on our side.Also my wife loved the shopping on board. Once again cannot thank- you enough. Pierre and Judy Read Less
Sail Date October 2018
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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