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9 Helpful Votes
Sail Date: May 2017
Well we are back from our MSC Divina cruise. May 20-27th. We chose this cruise for the sail port and value offered. The yacht club perks were fantastic. Most days we had the pool and whirlpool to ourselves. Top Sail Lounge, very ... Read More
Well we are back from our MSC Divina cruise. May 20-27th. We chose this cruise for the sail port and value offered. The yacht club perks were fantastic. Most days we had the pool and whirlpool to ourselves. Top Sail Lounge, very nice snacks, drinks and service, but no music. We used Pandora at the pool. We would try YC again. The only problem was with the food at Le Muse. They need lots of improvement. However if one has a problem, they respond quickly and do try to solve it for you. We ended up moving to the MDR the last two days. The specialty restaurants, we liked Eataly the best. We had an excellent perfectly cooked cold water lobster. Shows were good, and drinks throughout the ship were complementary for YC guests. Overall an excellent experience, not perfect but very good. We recommend it and will book again. Read Less
7 Helpful Votes
Sail Date: May 2017
I am going to focus specifically on the ship and not the ports. We chose this cruise do to the 2 for 1 sale. We had 5 cabins most interior with one balcony. Ages 26 to 69. As everyone says, the ship is beautiful and it's being ... Read More
I am going to focus specifically on the ship and not the ports. We chose this cruise do to the 2 for 1 sale. We had 5 cabins most interior with one balcony. Ages 26 to 69. As everyone says, the ship is beautiful and it's being cleaned constantly. Pros - the food was wonderful. Pasta dishes fantastic, only one steak was a bit tough with all others being very nice. Fish dishes also excellent. This is all true for the buffet and dining room. I can't address breakfast or lunch in the dining room as we never tried it. I truly have no idea what those complaints were about. I hear the specialty restaurants were awesome from some in our party as well. The staff would be as engaging as you desired or out of sight if you preferred. They were great. I did not meet our room steward for 4 days but the room was exactly right. Interior cabins seems to be very large with more than enough room for everything. There were few announcements on events and I don't believe any on sales, everything was in the daily paper. No pressure walking down the halls to get your pictures taken. The captain was one you would see everywhere including the Cruise Critic meet and greet with quite a few senior officers. They would remember your face too. Cruise critic meet and greet - having done a number of these MSC completely blew away any other line. It was in a beautiful lounge with appetizers served and abundant drinks. The captain and many senior officers attended and the even had a sheet cake for the group. The ship never felt crowded and we always found spots that were quiet. Yes chair hogs were there but we don't do sun bathing so it didn't matter, we found tables in the shade. Don't forget the Sports bar. The food is complimentary. The Reuben was sad though, seemed like only 1 piece of meat. Salad, cheese sticks, chips and salsa all great bar foods. Spa was beautiful though hubby didn't like needing to pay for the sauna or steam room, but it kept the crowds away and I liked that. We LOVED the coupons for drinks, water and coffees. Felt much better not feeling like anyone needed to drink their money's worth. We did have the Fantastica experience with 12 drink coupons each included. We went right to the casino upon boarding to get those coupons and the ones we purchased without any issue. Didn't take 5 minutes. We never had problems finding a table in the buffet for 2 or 8 people. Debarkation is quite civilized. You put a piece of your luggage tag on your ship card and they won't let you off early. No pushing or shoving. Cons - if you are an early riser and go to the buffet area for coffee it can be quite noisy with trays banging, pots and pans, just a ton of kitchen noise. Embarkation was a bit of a mess. We did arrive at our time, 11, but people were still exiting. Porters were very busy, traffic somewhat of a cluster. We did have to drive around twice before I could jump out of the car and get a porter. We then parked in the garage and got into the waiting line 1. We stood for maybe 20 minutes, no moving before we could go upstairs to line 2, but it did move quickly there. We got number 20 but I never got to do more than hit the rest room and drink water before we were called. My biggest issue was when a time was posted for something to be opened in the daily paper it was only a suggestion. Buffet would be no more than 15 minutes late for breakfast but the photo area was easily 45 minutes late. Don't wait until the last day to get your pictures. There are no other sales or deals and the lines are absurd. Absolutely get your pics on the stairs though. There were a lot of non Americans on the ship, which generally was not a bad thing until they cut in line, want you to push over people in wheelchairs so they can get out of the elevator without waiting 15 seconds, or not move out of your path and stare at you.. We did enjoy many of the people from other countries and learned much from conversations, but some were just plain rude. We will not hesitate to do MSC again. Read Less
6 Helpful Votes
Sail Date: May 2017
I was invited for a Seminar At Sea to learn more about MSC Cruises. Embarkation was a little crazy with long lines not moving to fast. That may be something they have to work on. Upon entering the Divina, you definitely notice the ... Read More
I was invited for a Seminar At Sea to learn more about MSC Cruises. Embarkation was a little crazy with long lines not moving to fast. That may be something they have to work on. Upon entering the Divina, you definitely notice the Italian flavor of the ship. It is just beautiful. The Swarovski staircase is amazing. Our balcony cabin was typical of all balcony staterooms. The bathroom shower was small as usual.. We found the food to be exceptionally good in the dining room. The Galaxy Restaurant was beyond expectations and was the staff.....we purchased a plan for 2 specialty restaurants and ate at the Galaxy both times - opting out of the steakhouse which I heard was good..... By far, the SPA was one of the best experiences we've ever had on a ship. After the reflexology and massage on a different day, we were very pleased that the therapist did not push any products. We also took a short tour of the Yacht Club, but were not able to see any accommodations as the ship was full. The pool and common areas are spacious. I have already booked another cruise on MSC in the Yacht Club for May 2018 on the new Seaside. Read Less
3 Helpful Votes
Sail Date: May 2017
Good deal, loved the drink vouchers. Wish that embarkation could do the credit card, vouchers altogether instead of going to casino to stand in line. I won,t do 7 days because too many young people but wouldn't,t mind 10 days or so. ... Read More
Good deal, loved the drink vouchers. Wish that embarkation could do the credit card, vouchers altogether instead of going to casino to stand in line. I won,t do 7 days because too many young people but wouldn't,t mind 10 days or so. Lots of older people said the same thing. Not used to crying kids in the bar areas. There could be more available bar tenders. What, no place to set down a drink in the theatre? All we could do is put the drink on the floor. My hubby and I like to meet people but there is the language barrier. I felt some people wouldn't,t talk because of language but if they find out you can speak their language, then they,ll open up. Couldn,t stand the buffet. I felt like I might get run over. So we found the sports bar and loved it. Especially the bit of peace we could get. A lot of American cruisers play cards and other games on the ship and had libraries or card rooms that stay open. Your library had pretty stingy hours. This was the first ship where the captain was more visible so that was great. Hope they keep up with meet and greet parties. It really helps to find out where people are from Read Less
3 Helpful Votes
Sail Date: May 2017
the price was fantastic and the ship had the most beatuiful decor I have ever seen. the food quality was excellent, the cabins were immaculate and the staff we encountered were generally very friendly. the smoking area was the best I have ... Read More
the price was fantastic and the ship had the most beatuiful decor I have ever seen. the food quality was excellent, the cabins were immaculate and the staff we encountered were generally very friendly. the smoking area was the best I have ever experienced and I would definitely sail with MSC again, the value for money was incredible. i did find the ship slightly more difficult to navigate than RCI but it would not put me off sailing with them again. the embarkation at Miami was 10/10, we were one of the first on to the ship and were greeted and welcomed straight away by friendly staff. the evening shows were so professional and the Michael Jackson show and Treasure Island were my favourites. the variety of entertainment was as impressive as RCI and Carnival and I would rate MSC as high as both other companies. definitely give them a try! Read Less
1 Helpful Vote
Sail Date: April 2017
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food ... Read More
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food was excellent the best part of the cruise our cabin was at the rear of the shipon deck ten there was a constant churning noise from the ships propellers in the water even with the cabin doors closed. if you want to do this one make sure that you take out your all inclusive drinks package as it is essential if you dont want to be out the price of your cruise again bar prices are crazy example bottle of water $3.75 small bottle heiniken beer $5 75 very hard for first time cruisers to find way around ship as signage is very poor for the money we paid this was not that special overall very disapointed would not do it again Read Less
20 Helpful Votes
Sail Date: April 2017
Cruised out of Miami in late April, 2017. Embarkation started at 1 pm and was on ship 30 minutes later. I noticed that most passengers in the check in line were not holding USA passports. This is important as you must be comfortable ... Read More
Cruised out of Miami in late April, 2017. Embarkation started at 1 pm and was on ship 30 minutes later. I noticed that most passengers in the check in line were not holding USA passports. This is important as you must be comfortable traveling with guests from other countries to enjoy traveling on this ship. I must say the diversity is educational and enlightning. I literally met passengers from all over the world. Even those who live 90 miles from a battlefront (Eastern Ukraine). The Captain was a delight and had the awesome responsibility of keeping the ship happy and fun. He did a great job. As for the ship, a few thoughts. Yes, you will find that it is hard to find a deck chair near a pool but there were plenty on the decks above the pool so you have to climb some stairs to use the pool. Definitely try the hot tubs in the La Sirene pool area...they are hotter and have more powerful jets for a more relaxing session. I would recommend buying the steam room and sauna package for about $55. Buy it cheaper on the MSC website. It is hard to find but keep scrolling down the package pages and you will get there. The Spa is clean and beautiful and has attendants from Bali. Definitely attend the Cruise Critic Meet and Mingle party. Long ago, I remember when I personally organized the M and M party on another Cruise line, I bought the munchie platter and begged the ship to send a cruise official to the party. Now, MSC provides free food and free beverages (yes, free booze) and arranges for ship officers to attend. So Cruise critics have some fun. A nice deck to walk on in the early morning is deck 7. Far less crowded than the upper decks and quite peaceful. Finally, do not miss the shows in the Pantheon theater. Some of the best entertainment on the Seven seas. All in all, a great value for a clean ship that offers a relaxing cruise vacation. Farewell my lover. Read Less
10 Helpful Votes
Sail Date: April 2017
Just got off the Divina last week. I was skeptical about trying another cruise line but through their loyalty match program I competed online before I cruised I was placed on the second highest level and got the benefits. It is the most ... Read More
Just got off the Divina last week. I was skeptical about trying another cruise line but through their loyalty match program I competed online before I cruised I was placed on the second highest level and got the benefits. It is the most beautiful, elegant and cleanest ship I have seen. The atrium is connected by a Swarovski crystal staircase and there were good deals on Swarovski crystal jewelry everyday. I was able to book during the buy one-get one free sail so the price was excellent. I found the staff very friendly and accommodating - I was often asked if I needed help and if everything was okay. I attended a Meet and Greet sponsored by Cruise Critic site and it was the best I have ever attended on any cruise line. A plate of about 8 hors d’oeuvres was at each table and waitresses circulated with drinks. There was a beautiful cake which was later served after we all took a picture around the cake. The officers and crew present mingled and spent a lot of time talking to the guests. I bought the surfer internet package and found it 1/3 the price and twice as much MB as other cruise lines. TIP: tablets eat up the time a lot faster than laptops. Being a European ship I expected it to be different and it was. There were a lot of international dishes to try. I learned a lot. The buffet was interesting, not your common buffet, and each dish was clearly labeled in several languages. Lamb and veal was common. The lemon and key lime pie slices were delicious. As suggested in an online review I read, I went all the way to the back of the buffet to find seating during the busy times. The service in the main dining room was superb. I was always greeted at the door and shown to my table. The waiters had no problem answering questions and were very attentive. I received complimentary wine and soda at dinner each night. My water glass was hardly ever empty and the water was delicious - seemed like it was purified. I had purchased 18 non-alcoholic drink vouchers for $49 and had a hard time using them all. I still have one left. When I did purchase water with a voucher I received the liter or two half liters. I was disappointed the vouchers could not be used in the spa where they served real fruits and vegetable smoothies instead of the processed ones at other bars. I got a good deal on a reflexology massage by purchasing it the first day. It helped a lot. If you eat organic, be prepared to go without for a week, Though I did find some organic jelly beans in the candy shop - they were delicious. I did see a lot of Vegan offerings on the menu - clearly labeled. The casino was typical. Win some - lose some. I was surprised at the end of the cruise with a 30% discount on future cruises and casino cash. A few complaints, well rather disappointments: more indoor smoking venues are needed. There was only one but it was 3 times the size of other Cigar Lounges I have experienced. It is often too windy for outdoor smoking. All cruise lines need to realize that. Also, because of the loyalty match program I received different coupons almost every day. One was for a free picture. When I went to claim a picture I had taken on the crystal staircase, I was informed that the free picture was a picture with the captain, to be taken at a certain time. Was sad to leave but I have good memories. As always while cruising, I met a lot of nice people. Read Less
10 Helpful Votes
Sail Date: April 2017
It was our first time on an MSC cruise. We loved the cruise and the people that we met. I wouldn't recommend this cruise line for first timers. We will definitely do MSC again! Pros: - Beautiful and elegant ship - Most of ... Read More
It was our first time on an MSC cruise. We loved the cruise and the people that we met. I wouldn't recommend this cruise line for first timers. We will definitely do MSC again! Pros: - Beautiful and elegant ship - Most of the crew was very helpful - Price was well work th value - Drink coupons worked wonderfully - Didn't feel like MSC was trying to constantly sell you something - We're not buffet people, but the lunch buffet was the best of any cruise so far - Embarkation and debarkation was super easy! - Cabin was very nice! Cons: - Not enough bar tenders - Food in the main dinning room was bad, but wasn't the best - Not enough deck space or pools - Hard to find a waiter or waitresses for drink orders - Lugage terminal SUX! Hour wait! - Way too many Spanish speaking artists - Shows were not the best Read Less
Sail Date: April 2017
This was our first cruise with MSC, and I say first because we immediately booked our 2nd and we have plans for a 3rd. We LOVED MSC, not only because it was a nice change from the ordinary American ships but because of the level of service ... Read More
This was our first cruise with MSC, and I say first because we immediately booked our 2nd and we have plans for a 3rd. We LOVED MSC, not only because it was a nice change from the ordinary American ships but because of the level of service and decor on their ships really is top notch. That said, many (MANY) Americans simply do not understand (or even try to) MSC's style of ship. Italians are known for their high level of style and this beautifully impressive ships are no different. Boarding was the smoothest I have ever seen. Their service is above par, as I mentioned, but this topic seems to be controversial. I point out (again) that Americans tend to not like foreign things, and service is no exception. People claim they dont speak English, which isnt even close to the truth. People have complained that they are snobbish, it's not even a little true. (5:5 or service) Food. People have even said that the food on board is limited to only hamburgers and hot dogs, fries and pizza. First, their pizza is AMAZING!! I ate it daily it was that good. Second of all they have 2 buffets, one has pool food which is largely where the negative comments come from but I remind you that every ship has these food options. Their other buffet has a lot more to chose from. The quality of their food is better than others but they dont always switch it up every night. I'm not a buffet person either way, preferring the MDR and specialty restaurants to the boring dribble of cafeteria food. This is where MSC excels!! Their level of service carries over to their wait staff which is a breath of fresh air in comparison to the nightly horrors that were aboard the NCL Escape (I loved that ship but service was terrible). I cant even tell you how appreciative I was that my water glass was never empty, my food always prompt, service was friendly and consistent! Specialty dining. YES!!!! Here we go!! The pizza in the buffet (best OMG THE BEST!!) fails in comparison to the one you pay for on board. We were in Neapolitan HEAVEN!! Just trust me and book this cruise for the pizza alone. I know I'm silly but Im also DEAD serious! We enjoyed dinner at Eataly as well. Again, I'm going to rave about the food. We order the Piedmont Beef. To compare, if you've ever had the steak at Le Bistro (NCL) this was 100000x better! Up until we ate here our meal at Le Bistro was the finest we've ever enjoyed on a cruise ship. I can still taste it. **Drool** We also ate at Galaxy which was also amazing, although I cant tell you what we ate because all I can think about is that Piedmont beef. It's the reason we booked the Seaside ROTFL! Sad, I know, but honest. (10:5 for specialty dining, 4:5 for MDR, 3:5 for buffet) Cabin Not much to say. This was our first interior cabin and it was ok. I'd book it again if we were tight on budget. The decor was above average for cruise ship cabins and honestly it even felt bigger. (5:5) Entertainment YES!!! Another thing Americans tend to have issues with (myself included at times) is enjoying European shows. We're talking Opera mainly, which can either be nice or awful. Americans have pretty much embraced Crique-style shows (I'm being sarcastic. Americans love it) and this is what MSC prides itself on. MSC gives you a different show EVERY SINGLE night, that alone is impressive. Every show has the same elements; singing, dancing, and cirque elements. Some people like it and some dont. We loved it! (**Just a side note, but while you're there watching these shows you notice how EVERYONE is loving it, and then you go home and read these reviews and t just kills you because either people are lying or no one goes home to write reviews. 95% of people were cheering at the end, and it seems like 95% of the people who write reviews say the shows were crap. Weird**) The actors are top notch. Very family friendly too! (Another 5:5) Ship So freaking pretty, so stylish, so easy to navigate. After day 2 you know your way around and have painfully learned to stop running into the mirrors they've strategically placed around the entire ship. It's their clever way of making the ship feel bigger then it is. It works but my toes will never be the same. Like every ship it has its quirks but with 3 sets of elevators it's has a nice flow. The lounges are big, and oddly shaped. Go early to events in them because not every seat has a good view, some have no view. Probably could have been thought out better. (4:5 for flow, 5:5 for the ship, 3:5 for the lounges) Ports We sailed to St Marteen, St Thomas, San Juan, and Nassau. Pretty standard. We didnt book any excursions, instead option to navigate the islands ourselves. It's totally worth giving MSC a try if you're on the fence about it. Go with an open mind. Be patient with new things. It's a lot of fun and Im so happy we didnt listen to all the negative comments because MSC was truly a refreshing dose of class and a breath of fresh air! Read Less
10 Helpful Votes
Sail Date: April 2017
There were 7 of us for this cruise, in 3 rooms. Embarkation was very smooth. We arrived about 12:00 and were on board eating lunch in the sports bar by 1:00. We received 12 drink coupons. Our dining room waiters didn't seem to ... Read More
There were 7 of us for this cruise, in 3 rooms. Embarkation was very smooth. We arrived about 12:00 and were on board eating lunch in the sports bar by 1:00. We received 12 drink coupons. Our dining room waiters didn't seem to know how they work. I was also told when I picked them up I has free bottled water. That was not the case either as we soon found out. The waiter we had never asked our names, unlike on Carnival. Our rooms where nice, we had three balcony rooms on 10th floor. We went to two specialty dining rooms. The Galaxy is the better of the two, great food and view of the sunset. We did get asked quite a few times for feedback which was nice. They really seem to care. We also saw the captain a number of times. Never had that happen before. Overal we had a great time and would sail with them again. There are a few minor things that need to be addressed but nothing that would keep us away in the future Read Less
7 Helpful Votes
Sail Date: April 2017
We took advantage of thier matching loyalty points. The food is great, we don't go to the main dining rooms so can't say anything the specialty restaurants have great food and friendly service, but the Eataly restaurant decor ... Read More
We took advantage of thier matching loyalty points. The food is great, we don't go to the main dining rooms so can't say anything the specialty restaurants have great food and friendly service, but the Eataly restaurant decor with plastic chairs and full bright lighting was pretty strange for a steakhouse. The buffet is hectic but food outstanding, thier sunny side up and over easy eggs without a long line are really good. The shows and music were great. More concentration on talent than in most ships. did miss the piano bar and comedians, The crew as always smiling made friends with a number of bar waiters and dealers. The cruise critic meet and greet was better than the black level reception. MSC is really working on improving thier brand, There were 1,000 kids on this cruise, and we were extremely overdressed. Only issue I point out is the need to force the tour companies for the shore excursions to show up on time. The tendering at grand Caiman is a mess for everyoneut with all the tours returning at the same time the hour wait in line in the sun to get on the tenders was the low point. I blame that on the tour companies they picked our tour up 1/2 hour late grrr. We'll probably do some exotic cruises with MSC as thier fleet expands around the World Read Less
7 Helpful Votes
Sail Date: April 2017
Ship - Gorgeous, interior cabins are spacious, but the bed and the pillows are very uncomfortable. Pools - a lot of them, but no music during the day or ever, like other cruise line do, it was sad at times and depressing. Pool desk was ... Read More
Ship - Gorgeous, interior cabins are spacious, but the bed and the pillows are very uncomfortable. Pools - a lot of them, but no music during the day or ever, like other cruise line do, it was sad at times and depressing. Pool desk was dirty, lots of trash laying and flying around from people leaving their plates on a desk and the pool attendants didn't care, were walking by it and did nothing. Entertainment on the pool desk was lucking too, especially the ones by the assistant cruise director, he was so horrible, you couldn't even hear him, he was all over the place, kept getting side tracked. Wouldn't explain the competitions and because of it people didn't want to participate. It's like they saw once how other cruise lines do and decided that they can do it too, but unfortunately they have to keep learning. Water in a pool was dirty at times, had chunks of hair floating around. Gross. Food in the Dining Room (black crab) is average, we skipped the italian night menu because it was nothing to choose from, poor selections on dessert and menu items in general in the buffet and dining room. Food had no taste, service is slow and poor, waiters don't even talk to you. Buffet area is lucking seating, get a seat on a very back, nobody is hardly there. Theater shows were the BOMB, WAYYYYY better than cheesy glee carnival cruise line shows. I thought Norwegian and Celebrity shows were great, MSC topped those by mile. Michael Jackson and Queen Tribute were wow. A woman singer did her version of "The Show must go on" 100 times better that Queen. Every show had acrobats, chinese yo yo, break dancers and others. The only thing I didn't like is the cruise director had to ask for standing ovation every time; on other ships we've been on (16 of them) the audience usually get u on their own (I guess it was because MSC was lucking american audience and they don't get up to appreciate the talent, I don't know). Benefits Match Program - before you go on your cruise, get a loyalty number with MSC and complete the form for benefits matching program. They will match your statuses you have with other cruise lines and you will get a lot of freebies...fruit basket, welcome drink party during your cruise with the captain and free drinks and appetizers, free dinners at specialty restaurants, priority at embarkation and disembarkation and the list goes on and on. That was nice. I wish other cruise lines did the same. I enjoyed their drink packages as well. 18 drinks for 89.00 was pretty goo; the drink of the day was 6.95, cheaper that other cruise lines. But the service at the bar was sooooo slow. The bar staff at the main pool won't even take your order, you have to wait on the lady that is walking around to put your order into the computer. MSC doesn't have bar staff walking around offering to bring you drinks like others do, you have to go get your own drink and wait and wait and wait. Kids activities were lucking as well. We usually don't see our kids at all (7 and 9 years old), they want nothing to do with us when we go on cruises, but on this one, they pleaded us not to take us there, they said activities were always canceled or they simply watched Tv and played video games. We are still are trying to decide if we like MSC or not. It's like a lot of things they did right and for the customer, but a lot of things were bad. I'm glad the food was horrible because we didn't gain any weight, but the same time we go on cruises to try different foods and enjoy it. MSC Seaside is coming December 2018 and will take over the MSC Divina itinerary and Divina will start cruising for 14-22 days to Panama and Costa Rica, so that's good, plus MSC is building another 11 ships in the next 9 years and they have purchased their own island Ocean Key where they are building its own deck and MSC ships will start docking there in 2018. they will also have a google map app showing how to get to places on the ship for those people who get lost easily. The kids will have bracelets to track them down at any time of the day. I think that's a very clever idea. We will give them another chance just because of the shows, hopefully someone reads the reviews and will make the new ship better. Read Less
Sail Date: April 2017
We have had good experience with this cruise selectef for our honey moon. The waiter assigned in our table was an awsome person. The instalations of the cruise are good because you can practice sport / swim / dance when you want ... Read More
We have had good experience with this cruise selectef for our honey moon. The waiter assigned in our table was an awsome person. The instalations of the cruise are good because you can practice sport / swim / dance when you want The only negative point was the excursions, the relation between cost and quality are very poor and we waist a lot of time before leave the cruise because of the bad organization. For an excursion that last 1,5 hour we invest all the morning. We selected a cabine with balcony and it was fantastic, it was clean at all the moment. The food was quite good. What we think that need to improve is the night spectacles because if you contract two cruise the spectables are the same each week. This cruise is recomendable not only for honey moon if not if you go with kids or for elder people. Read Less
8 Helpful Votes
Sail Date: April 2017
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so ... Read More
This was the first cruise for my husband and I. We are both in our 40's. We traveled with friends of ours who had cruised on this ship previously. I had read a lot of reviews before starting this trip, and it was quite a mixed bag, so I wasn't really sure what to expect. I was pretty much prepared for anything. Overall, I would say it couldn't have turned out much better!!! Embarkation went fairly smoothly, although we had a different experience than most of the passengers since we were traveling with a disabled friend. This helped us avoid the lines, but also kept us from taking embarkation photos, which might have been nice to have as a memory of our journey. The ship was truly amazing. The decor was gorgeous, and throughout the cruise, the staff worked to keep everything clean so you could enjoy your time there. The Divina is really large, so it was a bit daunting for a first-timer, but with the help of the maps and wandering around quite a bit, it became fairly easy to navigate and get to where you wanted to be. Our interior cabin, 9175, was decently sized, clean, and in great condition. The food on the Divina was good, for the most part. The buffet allowed us to try many things, and I was really only disappointed in one. The desserts were great. The food doesn't vary a lot throughout the week, but with so many option to choose from, there's no need to eat the same thing each day if you don't want. Our dining room was The Black Crab. We were supposed to get early seating, but ended up with the late seating instead. I think this worked out better for us in the end, as we didn't have to rush from dinner to get to the show, so we could get decent seats. I will say that service in the Black Crab was pretty slow, but that's probably to be expected when you have to serve so many people all at once. Our servers, Brendo and Magdalena, did their best to make sure we had bread and water, and to try to hurry things up when they could. Sometimes there was some confusion, but it always got worked out. The food in the Black Crab was better than the buffet. The portions the first night were larger than we were expecting, but the other two nights we ate there, portions were much smaller. We also dined at the Sports Bar, where we found the food to be quite delicious. It got busier there as the week progressed, so get there early to really enjoy it. I truly enjoyed the shows put on by the Divina each evening. Like many people have said, the shows are somewhat similar in nature, as if there is a formula they have to follow. There's dancing, singing, acrobats, and a bit of humor. With cruisers from all over the world, perhaps this is the best solution. The dancers were all amazing, and I loved the different acrobatic acts immensely. I also enjoyed the different activities that went on throughout the week on the ship.The staff always seemed very high-energy and upbeat from early in the morning, to very late at night. Sasha especially was very friendly to us and always made us feel like we were family. We got to enjoy most of the dances at night. They had various venues around the ship so you could do the kind of dancing you wanted. No matter where we went, people were having a good time. I especially enjoyed the 70's party, where many people dressed for the occasion, and the white party, where everyone joined in on the fun and stayed up late partying. The pools and hottubs on the ship were nice, though we found it was best to go early, especially if you want a chair. At the infinity pool, a pipe broke the last day and we were unable to use it, so if you really want to experience something on the ship, don't put it off till the end, or you may not have the chance. I'm glad I did earlier in the week. The slide is fun, as well, even though there were mostly children using it. We did not book any excursions, and decided to just do our own thing on each island. In the Bahamas we took a taxi tour with a woman named Sharon. She did a great job telling us about the island and its people, and was very friendly. We drove around in less-well-to-do areas for part of the tour, so it was interesting seeing how some of the Bahamian people lived..We went to Fort Charlotte, had a drink at a local bar, checked out the John Watling's distillery, went to Fort Fincastle and Queen's staircase, and finally some time at Atlantis. We didn't get a lot of time at any one place, so it was a bit rushed, but we got to see a lot. And we had time afterwards to wander around and check things out at our own pace. In Puerto Rico we just walked around Old Town.There were a lot of interesting things to see everywhere, and we didn't even get around to doing everything we wanted. We especially enjoyed our time at Castillo San Felipe del Morro. The grounds are fascinating, and the views can't be beat. Everything around that area was worth checking out. We had lunch at Sanse Tapas Bar, where the food was incredible. In St. Maarten/Martin we wandered around on the beach in Philipsburg and the shops for a bit, then took a local bus to Marigot on the French side. We had lunch at L'Arhawak restaurant, where the crepes were amazing, and a nice outdoor seating area. Then we hiked up the hill to Fort Louis. There's not a lot to the fort, but the views from there are probably some of the best on the island. If you are LGBTQ, they have a meeting near the beginning of your cruise, where you can meet some of your fellow cruisers. We found a couple of cool people to hang around with during our time on the ship, and sometimes off-ship as well. I unfortunately missed the Cruise Critic meeting on the Divina, as I confused the day. I wish they would have had it on the first sea day, as doing it on the first port day was a bit overwhelming for a first time cruiser. Overall, I thoroughly enjoyed this cruise. The weather was great, the people (both staff and passengers) were pretty friendly, and the ship lived up to its hype. Sure, there were a few little bumps here and there, but I was expecting that. I had never really been interested in crusing before, but after my experience with the Divina, there might be another cruise in my near future!!! Read Less
15 Helpful Votes
Sail Date: March 2017
I learned a lot of good information from this site so I thought I'd give back. I have previously been on Royal Caribbean, Carnival, and Norwegian cruises but this is my first with MSC. Here's my review: ... Read More
I learned a lot of good information from this site so I thought I'd give back. I have previously been on Royal Caribbean, Carnival, and Norwegian cruises but this is my first with MSC. Here's my review: Embarkation/Disembarkation: First thing, if you have a lot of time to kill at the Port like we did there is a park between Pier E and F with picnic tables and a small restaurant where we relaxed and got some sun. Embarkation was as smooth as can be. Our tickets said check-in would be at 2pm but we walked into the terminal at noon and we were on the ship no later than 1230. We headed straight to the casino to pick up our drink vouchers then headed to the buffet. After lunch, we headed the kiosks to link our credit cards to our cruise cards. Then we heard rooms were ready early so we changed and hit the pool deck. It was a very hassle-free process for us. Disembarkation was just as painless. We waited for our group color/number to be called, our card was scanned, and we were off. Going through customs was also a breeze. We did have a fairly late grouping so most of the passengers were off the ship already. Ship: The Divina is a beautiful ship in my opinion. The interior is very elegant and the entire ship is kept spotless. I was very impressed with how clean it was the whole week. I felt the layout of some decks were not designed very well and traffic would get bottle-necked at times. Specifically decks 6 and 7 where the bars, restaurants, and shops are located. In some of the bars, the main flow of traffic goes right through the middle of them. The pool decks were packed as expected but we never had trouble finding open loungers even at the busiest times. It is a very diverse population on the ship so there were language barriers. It was few and far between hearing other passengers speak English. Dining/Food: The buffet is massive. There are plenty of options to choose from and everything I had was tasty. Nothing spectacular but I wasn’t disappointed with anything. The freshly made pizza tasted great like many have said here. At peak times, the buffet is definitely a mad house but most of the chaos happens at the front, closest to the pool. Just go straight to the back and there are plenty of seats with less people and less stress. Our MDR was the Black Crab. This was probably the weakest part of the cruise. The service was slow but improved as the week went on. There was a lot of waiting between courses but the waiters were always busy working. My girlfriend and I were not in a hurry but the couple we traveled with didn't like the wait and only ate there once. The first night took 2 hours for three courses. Taste-wise, the food was a mix; some dishes were just okay and some really good. The Cornish hen was the best meal I had all week. Many of the portions are smaller than other cruise lines but the prime rib and Cornish hen portions were very generous. We ate dinner at the buffet a few times when we didn't care for the MDR menu. The dinner buffet had less selection than lunch but had some of the same MDR choices. We were assigned second seating so we checked both the buffet choices and the MDR menu to decide where to have dinner. The gelato…eat some…it's fantastic. The soft serve machines are also open 8 hours a day if you don’t want to pay extra for ice cream. Entertainment/Activities: I really liked the bands that played by the pool, especially a band called Max Creek. They're a mix of rock, country, and jazz and they had the whole pool deck dancing. There was another band with steel drums that played more Caribbean style music but I agree with another review that the ship lacked a Caribbean feel compared to other cruise lines. The evening shows at the main theater were entertaining but a little repetitive. The same singers, acrobats, and dancers performed, only in different costumes and themes. They were still very entertaining. Both the Queen and Michael Jackson tribute shows were my favorite. Service: The staff was always friendly and courteous. A few went above and beyond for us which we appreciated. The customer service desk was very helpful and when a long line formed, a staff member would walk along the line helping people with questions or possible quick solutions to problems. It saved me from waiting 20-25 minutes in line on the last night. Overall I was very happy with how this cruise went. I was hesitant to book because of all the negative things I read but after cruising with MSC, I really think they listen to what people say and are trying hard to improve. I would definitely cruise with them again. Read Less
3 Helpful Votes
Sail Date: March 2017
I chose this particular cruise because the ship went to the ports I wanted to see & because I got a great deal on the stateroom!!! The service was fabulous, every staff member was very friendly, always saying "good morning" ... Read More
I chose this particular cruise because the ship went to the ports I wanted to see & because I got a great deal on the stateroom!!! The service was fabulous, every staff member was very friendly, always saying "good morning" or "good afternoon" or, obviously, "good evening"!!! Specifically, the front desk staff was extremely helpful to me & my sister when we had a problem with noise in the cabins & I am referring to Rowan, Sheila & Teresa - they were wonderful!!! In addition, I wish there was a pool without salt water, but I understand why that is done. The food in the dining room (Black Crab) could probably use a bit of overall & upgrade, but it was good. I have a few other specific issues with the cruise line which I will address at another time - via e-mail and/or a letter to the Fort Lauderdale office of MSC Cruises. Overall, it was a most enjoyable time! Read Less
11 Helpful Votes
Sail Date: February 2017
I had such a good week! It was a familial trip (I'm the teen). It was my first cruise and it was really cool. My dining room was the Villa Rossa and food was very good! We had the 6PM table because we thought we would be very ... Read More
I had such a good week! It was a familial trip (I'm the teen). It was my first cruise and it was really cool. My dining room was the Villa Rossa and food was very good! We had the 6PM table because we thought we would be very hungry by 8:30PM but I highly recommend you taking the 8:30PM because I didn't really had the time to get ready and we would always be 15 minutes late at the restaurant at Gala Nights. The cabin was spacious, even though we were 3 in it. The luggages perfectly fit under the bed and all of our clothes (we had a lot) fit in the wardrobe too. The bathroom was tight, but not that much, I thought it would be smaller. But anyways, you don't spend that much time in your cabin. The ship is very luxurious, the staircase is so beautiful. All the pools were great. But if you want to take a chair, you have to wake up early and go put your towel on it. Otherwise, you're not gonna be able to have one during the day. The boat was very entertaining, every time I would go out on deck 14, there was something going on. Salsa, zumba or whatever. On the fourth night I think, there's a white night where everyone just basically wears white clothes and we're dancing on the deck. There's also a fluo night, at the galaxy disco and it was the fifth night. I also went to the teens club, compared to hotels, most of the teens were there. The animator would talk to everyone, he spoke french, english, spanish and italian. He was very nights. Parents would come and it was pretty annoying (lol). There's a PS4, babyfoot tables, pool tables and card games. It was really fun. I had bad experiences with some employees. On the first or second night, the bartender really wanted to give me alcohol in exchange of me going to the bathroom with him. Of course I didn't. But it just wasn't appropriate and I didn't feel good about it and it stressed me out the whole cruise. And my maid was very nice but I just feel like she was rushing us (before we get on the islands) to go out of the room so she can clean it. But the rest of them were really nice, they were very patient with some clients and they were very talented. When we would get off the boat, the employees were dancing and entertaining us or when we would come back on the boat. They were also giving us a cup of water with a cold towel, which other boats weren't doing. I had a very good experience on the MSC Divina and I would really like to go again! Have fun ;) Read Less
61 Helpful Votes
Sail Date: February 2017
My wife and I finally decided to take a cruise. We’ve been thinking about it for a while, but just never did it. I think we may be hooked now. We chose the MSC Divina based on a combination of the affordability, the port stops and a ... Read More
My wife and I finally decided to take a cruise. We’ve been thinking about it for a while, but just never did it. I think we may be hooked now. We chose the MSC Divina based on a combination of the affordability, the port stops and a recommendation from the Expedia travel agent. Since this was our first cruise, we didn't know what to expect and didn’t want to spend too much in the unlikely event that we didn’t enjoy it, but the forums here at Cruise Critic were very helpful. As you read this review, keep in mind that we have nothing to compare the cruise to, so everything is being rated based on our expectations. The Good Stuff: The Ship As most everyone else has said, the Divina is beautiful and very clean. So, so clean. I’m not sure if this is an Italian thing or an MSC thing, but it is impressive. My wife has a fancy term for the style of the ship (art deco, maybe?), but whatever it is, I liked it. Every bar and lounge has it’s own style. The Golden Jazz bar was my favorite. Cabin As mentioned earlier, this was our first cruise so we decided to go as inexpensively as possible. We got an inside cabin and it was nice. Maybe could have been a little bigger, but I’m sure they don’t want you getting too comfortable in the cheap rooms. For some reason, I was expecting the shower pressure to not be very good. We have an RV and I guess I was expecting it to be similar to this. But the water pressure was pretty strong, the water was hot and it wasn’t really a hassle to shower. I’m only 5’9” and 160 pounds, so a larger person may not find it as easy to use. (Okay, full disclosure – I was 160 during embarkation. I’m at 166 two days removed from the cruise. The reason why is next.) Food I’ve read mixed reviews about the food on the Divina. Some said it’s great and others said it’s terrible. We must not be food snobs, because we thought it was very good. They offered a wide variety of options at the buffet during breakfast, lunch and dinner. We decided to try the Black Crab for dinner the first night because we read that it wouldn’t be as crowded as the buffet. After that, we ate there every night because it was excellent. The portions size on some of the entrees was a little small, but you can order more if you want it, so I’m not sure why some people are complaining about this. Service The service was excellent everywhere on the ship. Many of the crew members spoke several languages. They would somehow know what language to speak just by the passenger’s appearance. It was magical. I need to give a special recognition to our cabin steward. His name was Deny and he was simply fantastic. He was a hard worker, friendly and always kept our room perfect. If he happened to be in the hallway as we were returning to our room, he would open our door for us. It might sound trivial, but this is just an example of the level of service this ship provides. And it’s not like we were in the Yacht Club – we just had an inside cabin! We only saw the captain at the end of the final show and he seems to really care about the passengers’ experience on the ship. Seemed like a really nice guy. Shows We went to four shows and they were all pretty good. The best, in my opinion was Witches of Paris. All of the shows were perfect in duration of about 45-50 minutes – not too short and not so long you were looking at your watch wishing it was over. The acrobats were very talented and the female lead singer was fabulous. The cruise director, Andre, would do well with a side job as a stand up comedian. He was very professional and funny when opening the shows. The Bad Stuff: This is what everyone wants to read, so it’s okay if you just gave a cursory glance to the Good Stuff above. So here we go… Embarkation I thought the embarkation process was very slow. We waited in a queue for probably 45 minutes before getting to the counter. After we finally got there, it was very quick and smooth. Most people are saying this process is fast, so it may not be this bad all the time. Food This isn’t really a complaint about the food, but rather how crowded the buffet is at peak times. There were times when we couldn’t find a table. Or there would be one or two people sitting at a table for 6. I think they should replace some of the six seat tables with more two-seaters and just move them apart a little. Also, this isn’t a complaint, but rather an observation...apparently, Europeans eat baked beans for breakfast. What? Pools areas As a first time cruiser, I don’t know how large the pools should be, but they did seem to be a little small. Especially the Garden Pool. And finding a deck chair is nearly impossible. How can you have hundreds of deck chairs with orange towels on them and the owners are nowhere to be found? If my wife hadn’t been with me, the towels would be on the floor and my butt would have been in the chair. But she didn’t want me to “make a scene,” so we found a spot on the concrete floor to soak in some rays. One more thing…it should be illegal on a cruise ship for old, overweight men to wear speedos. Theater A couple of miscellaneous things about the theater: 1. For whatever reason, it smelled of cigarette smoke on Thursday night. The entire theater! What exactly was going on in there during the day? 2. One of the shows was a tribute to Freddie Mercury and Queen. It was good, but how can you do a Queen tribute and not include Fat Bottomed Girls? Am I right? Karaoke We happened to walk by the pool one night during karaoke after witnessing an excellent vocal performance at the theater. All I can say it that we began to walk much faster. I don’t know how many drinks that lady had, but it was one too many. She should receive a 10-year karaoke ban from MSC for that display. Or at least warn the other passengers that she is on board so we can be psychologically prepared for what we are about the endure. Sales Flyers I understand that add-on sales are a big money maker for the cruise lines, but I thought the sales techniques on the Divina were lame. Maybe it’s my marketing background kicking in, but when you’re on a ship this nice, it really cheapens the ambiance when you’re handed a cheap “flier” for a 50% sale on watches, jewelry, etc. I can’t even explain how bad these were. The looked like they were designed by a blind chimpanzee and then crammed though a daisy wheel printer that was running out of ink. All I’m saying, MSC, is spend a little more money on your fliers to show you have quality products for sale at discount prices. And if you need a marketing person to improve this area of your business, call me. I have other ideas as well. And now for my number one complaint…. Rude Europeans I don’t want to stereotype everyone from Europe into this group, but there were a lot of rude Europeans on this cruise. About three days in, I started to think maybe they aren’t purposely being rude, but it’s just the way they are. They have no concept of what personal space is, nor do they understand the simplicity and beauty of forming a line and taking turns. I have never in my life seen such blatant line-jumping. It’s just common courtesy to allow the person who got there first to go first. But these people will jump into the front of the line at the buffet, while disembarking at a port stop, and any other chance they get. I was joking with my wife about what it must be like in their country and how they must constantly leap-frog each other in line while jockeying for position to get their baked beans for breakfast. And passing them in the hall is like a sporting event. Let’s see how many ways can I contort my body to get out of their way so they can pass me without even slightly turning sideways. I met a guy from Australia and we were discussing this and he gave me some advice. He said I need to learn to walk with my elbows out and don’t give at all. So I tried this on the last day to and from our stateroom and, I must say, it was quite enjoyable. Turns out, they will give a little if they know you aren’t going to. We only ate breakfast in the dining room once and we were seated with a pretentious couple from some country that doesn’t speak English. Your guess is as good as mine where that is. But they ended up leaving in a hissy fit because the kitchen didn’t have the “proper” tea. Seriously, if you need a certain tea that badly, you might want to consider bringing it with you. Okay, so not all the Europeans were rude. We met a few nice ones, although we didn’t talk much because, well, you know. We felt like a minority all week. I figured it would be around 50/50 for English/non-English people considering the port was in Miami, but it was probably 10% English. We said hello to a woman who got on the elevator one day and she screamed, “OMG, you speak English!” She was so happy to find someone with whom she could actually hold a conversation. Conclusion Although it seems I had more bad things than good to write about, it really was a great cruise and I would do it again. We’re going to try a Royal Caribbean next because everyone we met that was an experienced cruiser had good things to say about them. But, overall, the Divina was a super fun trip and we had a great time. I’m usually ready to get back home after vacation, but I actually went into a slight depression on the last day when we had to leave. I could easily have stayed another week. Especially since I know how to walk down the hallway now. Read Less
36 Helpful Votes
Sail Date: February 2017
First of all, MSC is a European based cruise line expanding into the U.S. market so you find some differences when comparing to the mass market cruise lines here. We researched and read up on CC about MSC before booking so no great ... Read More
First of all, MSC is a European based cruise line expanding into the U.S. market so you find some differences when comparing to the mass market cruise lines here. We researched and read up on CC about MSC before booking so no great surprises for us and we came away quite happy that we tried MSC and the Divina. First and most obvious was languages. English is the language spoken first by ship employees, but we were in the minority and you find many different cultures and languages onboard. For instance, the MDR menus are printed in several different languages, and one evening the captain gave a very good welcome aboard speech before an evening show in 12 languages. But on to my review. I cruised with 2 other co-workers for our annual get away from work and escape winter weather cruise. I have cruised NCL, HAL, and Celebrity in the past. We flew in the day before and stayed near the airport, checked out the following morning and headed to the port and arrived at 1145. Dropped the luggage, went through security, then cruise cards, then walked on board and were having lunch in the Sports Bar at 1230. By far the easiest embarkation I have ever done! After lunch, went to the casino to pick up our drink vouchers we purchased before the cruise [very good value] and then went to find our cabin. Our luggage was already outside our door so we put them inside [rooms weren't supposed to be ready until after 1400 hrs but we found our room steward and he said we were fine]. Unpacked quickly then walked the ship to get the lay of the land. The Divina is a very large ship, beautiful and clean. Went back to the cabin until the safety drill, after the drill, back to the cabin to get ready for dinner as we had the first assigned seating at 1800 hours in the Black Crab MDR. Cabin - "fantastica" balcony 10076, small bathroom but worked out ok. Cabin was roomy, seemed slightly larger than other regular balconies I have had, and we had the bed split into 2 twins and I slept on the full size pullout sofa. Beds and pillows were comfortable, sofa was a little lumpy but found one side was ok . Balcony had 2 chairs and a small table and we used our balcony a lot. I am missing coffee and chocolate croissants on the balcony in the morning! [room service was great every morning]. We are still all good friends after sharing that space, 4 might be tight, but 3 was ok. Food - we did room service in the morning, and sometimes either went up the buffet or the MDR for breakfast. The buffet was very crowded during normal meal times and usually reminded my why I don't like buffets. Food was good, but finding a table could be difficult - tip -go the back/aft of the buffet for your best chance to find a seat. Great views there as all glass windows, just a drag with the crowds. We went to the MDR for several lunches as well, as well as all of our dinners. Food is subjective, but I found the food to be average, some meals good, some just so so, and a couple that were a miss. I did not lose any weight, I was always able to find something I did like! We did not do any specialty restaurants. Pasta and pizza were very good, and we had no service issues at all - we loved our servers at dinner, fantastic! We also found service though out the ship at bars etc was very good. Entertainment - Shows were very good, and mostly a mix of singing and dancing and the Michael Jackson show on the last night was well done. Bars and lounges were always full in the evenings and most had live music. The casino was non smoking which I loved, but I did not make any donations there. This was a port intensive cruise with just 2 sea days, but the 3 pools and pool deck were packed on those days and we relaxed in a lounge or our balcony. This was a relax and recharge cruise for us so we didn't need or want a lot of things to fill up the day and we were happy with the offerings on board. Ports - First stop was Ocho Rios Jamaica and we did a private tour to Turtle River Falls and Gardens and loved it. Very quiet and few people, private tour guide to show the 3 of us around, and you can climb the waterfalls if you so choose. After a 3 hour tour, back to the port area and did a little shopping. Next day, Grand Cayman. We decided to do the Stingray City excursion through the ship due to tendering. The excursion itself was fine but sadly we didn't get off until late in the morning and had no time after to see anything else, in retrospect would have done a private tour. Next stop, Cozumel and this was our beach day and we had prebooked Nachi Cocum and that was wonderful, definitely would go there again. Then a sea day, followed by Nassau as our last day on the cruise. We did some shopping, walked up to the Gray Cliff hotel to pick up some cigars and chocolates, over to the John Waitlings distillery, then back via some more shops and then to the ship. The next morning, we had signed up for walking off with our own luggage [3 groups of people and we got off first]. Just as easy as getting on, we were at Miami airport at 0800. In conclusion, a very enjoyable cruise and we found MSC a very good value. Read Less
15 Helpful Votes
Sail Date: February 2017
It was a new line to try out and always enjoyed Carnival, NCL, Holland America, Princess, but this was very, very different. Had never before travelled on a ship that catered mostly to the international/European, etc. crowd. That was a ... Read More
It was a new line to try out and always enjoyed Carnival, NCL, Holland America, Princess, but this was very, very different. Had never before travelled on a ship that catered mostly to the international/European, etc. crowd. That was a rude awakening. The passengers -- not all, some of the English speaking places were nice overall - but those that did not speak English, or those who had no manners (and there were an awful lot) was a great disappointment. We had never had the experience of the huge number of people who would push into a line, walk right in front of you without so much as an "excuse me" or not move over so you could get down a hall without pasting yourself against a wall so they and 3 or 4 of their friends could get by. And we are elderly and were astounded as to the lack of propriety from all ages. The dinner portions were very small and it turned out we ended up ordering two or more appetizers plus the main course and dessert just to make our meal filling. The ship WAS beautiful, the crew WERE incredible and very, very nice, the service staff could not have more HELPFUL and good at their job. No more with this kind of crowd - they just took so much of the joy out of our week. It was actually such a relief to get into port to escape this kind of behavior.and the ports were San Juan, St. Maarten and Nassau which were all our favorites. One extra: The Logo Shop was manned by a wonderful young man, Charles - he was the joy of the trip -- and another sweet guy was Florin in the Casino -- they really were so happy and cheerful and helpful and we loved them. And a warning, the prices in the other stores were all pretty high-end - not at all for the average person. Read Less
4 Helpful Votes
Sail Date: February 2017
Price-great! About $800pp for balcony 7 night east Carib. Highs-Entertainment (performers often met outside (pix opp)), staff friendly/helpful (shout out to cabin attendant Edy; and Capt Scala remarkable - made a welcome statement in 18 ... Read More
Price-great! About $800pp for balcony 7 night east Carib. Highs-Entertainment (performers often met outside (pix opp)), staff friendly/helpful (shout out to cabin attendant Edy; and Capt Scala remarkable - made a welcome statement in 18 languages), embarkation early & easy, cleanest ship we've ever seen; want to buy one of those mattresses - COMFORTABLE! Shore excursion on Grand Turks - $99pp for private beach with own beach furniture; free pina colada type drink (all you want), beer, and other; great food (Chef Carmen) pork was exceptional, but chicken was great, too; provided snorkeling and kayak equipment, and the reef was okay; transport to/from ship was totally flexible (leave any time you want). Only negative - rocks just off beach. Nice shopping area just off ship. Lows - not enough exercise equipment; people packed the elevators, then wouldn't let people in the back get off at their floor (happened regularly - WEIRD). Drink Packages - exorbitantly expensive. I get unlimited Pop for $8.50pppd on other lines, MSC wants $21pppd, AND they require anyone you're cruising with to buy the same package - so it would have been $42 per day extra and my wife doesn't drink pop! Get with the industry standard MSC. FOOD not up to par, but okay; fellow cruiser had been on two other MSC cruises and said they had great food, but he agreed that this one was not as good, so may have been an anomaly for MSC. Didn't have much "American" style food, like meat loaf, chicken, mashed potatoes, veggies - even the French Canadians remarked on the odd food choices. Just had fast food like pizza, burgers, fries (maybe they think of this as "American"). BUT - I DIDN'T LOSE ANY WEIGHT... BOTTOM LINE: Our first time cruiser friends that we invited along LOVED THE CRUISE and said it exceeded their expectations, so overall POSITIVE. Read Less
32 Helpful Votes
Sail Date: February 2017
After 29 cruises on RC and Celebrity, we thought we'd try MSC for a new experience. For the most part, we loved it. We booked Fantastica experience level and were given a status match to Black Card. Embarkation was extremely fast ... Read More
After 29 cruises on RC and Celebrity, we thought we'd try MSC for a new experience. For the most part, we loved it. We booked Fantastica experience level and were given a status match to Black Card. Embarkation was extremely fast and efficient. A few more signs on the outside directing you to luggage drop off and entrance would be nice. We arrived before the buffet opened but were invited to sit in the buffet and have a drink while we waited. Every staff member who passed us, welcomed us and many stopped to talk. Food in the buffet, dining room and Eataly was good to excellent and always the appropriate temperature. The pizza was the best we've ever had on a cruise ship. Scrambled eggs at the buffet were like homemade. Desserts were wonderful throughout the ship. Many drink packages were available. Individual drinks were very reasonably priced. We chose to pay per drink because we received 2 bottles of Prosecco for our Black Card Status. We are not big drinkers so just paid for one or 2 a day in the bar. Potato chips and snack mix were given to you at the bars when you ordered. The Divina is beautiful and very clean. Our cabin was standard size and comfortable. We had an over-sized balcony which was a treat. Balcony chairs need improvement as they only have one(upright) position. 2 chairs and a foot rest were provided. Beds were comfortable and there was a lot of storage space in the bathroom. The staff on the Divina was incredible. Staff members were friendly, efficient, knowledgeable and remembered you the next time they saw you. Since the guests were from many different countries, the shows were primarily musicals. While they were good, it would have been nice to have a cover band or something other than the same singers and dancers every night. The theater is comfortable with nothing blocking your view. No poles etc. to get in the way. The Casino is roomy and spacious. No smoking in the Casino. We had 3 port stops. San Juan which we have been to many times is one of our favorites. We just walked around since we are there so often. Grand Turk was new to us. We took a short private tour of the island. Very nice island with beautiful beaches you can walk to. Nassau was one big traffic jam. Took a private tour of the city and to Atlantis. Not impressed. Will stay on the ship if we ever go back there. We didn't use the pools but they appeared smaller than some we've seen. Also didn't use the spa, gym or kid's club. Cruise Critic meeting was the 2nd day. Officers and Department Managers attended and spent asked you questions and were very interested in your opinions. Drinks and snacks were served. We loved our cruise on the Divina. Met a lot of nice people from many countries. We enjoyed the European touch. Hope to go on another MSC cruise soon. Read Less
7 Helpful Votes
Sail Date: January 2017
We cruised with MSC last year on the Divina and we noticed some improvements. We chose this cruise line because kids are free and fares were competitive. Pros: -Competitive rates; kids only pay the port fees/taxes -Very clean and ... Read More
We cruised with MSC last year on the Divina and we noticed some improvements. We chose this cruise line because kids are free and fares were competitive. Pros: -Competitive rates; kids only pay the port fees/taxes -Very clean and well maintained ship. For a 5 year old ship, it's in VERY good condition. -Most of the shows are great. -Prices for drinks are reasonable -Entertainment staff were excellent -They organized an excellent SuperBowl party in the Sport Bar -Great promotions ie: wine tasting package, mojito sampler -Decent promotions being offered to returning guests. Onboard booking agent Emmanuel was very friendly and helpful. -Staff very friendly and helpful (excluding some of guest services) Cons: -MSC is caught between worlds. They are trying to cater/penetrate the North American market but yet continue to cater to Europeans. IMO they need to commit to catering to one market or the other. -Guest relations problematic. Not very useful at answering questions or resolving issues -Tender service was problematic and very slow -MSC did not advise guests before the cruise about a large group being onboard. Many lounges were reserved and not available to regular guests. Since the group brought their own entertainment, many lounges were taken over by that entertainment and it was geared towards that large group -MSC's website is terrible. Needs much improvement to the competition. -Piano bar doesn't have piano players Read Less
10 Helpful Votes
Sail Date: January 2017
As a retired international airline employee I always scan the interline websites for anything that looks interesting. I came across a cruise line that was new to me - MSC - last July and started to investigate this cruise company. Boy, ... Read More
As a retired international airline employee I always scan the interline websites for anything that looks interesting. I came across a cruise line that was new to me - MSC - last July and started to investigate this cruise company. Boy, am I glad I did. We've cruised before: Royal Caribbean, Norwegian Cruises, Celebrity, etc and always had a good trip. This line intrigued me as it was a European company and new to the US. We were not disappointed, altho I've noticed many of my fellow Americans were. It was so refreshing to hear other languages onboard - mainly Italian. I'll list the only negative we encountered: The buffet - and we don't mean the selection, quality or quantity of food offered. It was a MOB SCENE during regular/peak dining hours - this ship had 3800+ passengers onboard for our sailing and they were pushing and shoving in the buffet lines like they'd been denied food for a month!!!! The seating was also a bit sparse if we were able to get our food - so......we just started eating our meals at "off peak" times - a bit earlier or later than the crowds and it worked out perfectly for us. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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