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1,686 MSC Cruises MSC Divina Cruise Reviews

We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. ... Read More
We chose this Cruise because of the pricing. We wanted a quick get-away during Christmas Holidays....My mother always told me you get what you pay for and this Cruise was just that. Started off with our Stateroom being dirty. Bathroom had not been cleaned, the bedding was stained and we found staples in the bed! The housekeeper made the excuse that "we have so many people coming in, we just cannot do a good job". HUH? We purchased the "Drinks on Us Package" and that was a complete joke. We were charged for drinks that were clearly on the Package. No one seemed to know what was and was not on the drink package. Food was so-so but, when we ordered room service for breakfast, it was NEVER right. The first morning, syrup was not brought with pancakes (we were told you had to order separately), no silverware, etc. The 2nd morning, the eggs were ICE COLD. After that we went down to the Buffet, which was ALWAYS crowded and no place to sit. The crew was obviously untrained. It appeared whoever hired the personnel was desperate for anyone to work on this Ship. Every time we asked a question, we were given several different answers and none were right! I could go on and on but I think I have said enough. Again, my Mother was right! Read Less
Sail Date December 2018
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it ... Read More
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it cleared. It took a literal fight to the death to get any of my money back. I should have known then to cancel the entire thing. Their website is atrocious - couldn't book any excursions on their site and when I called for help they said to wait until the site was back up. It never was. My partner tried to purchase a bottle of champagne for our arrival and the website wouldn't process the order. When he called, they said they would tell the ship ahead of time to help accommodate us. There was no champagne and no one knew a thing about it. MSC had a special way of making you feel invisible and insignificant during the one time of the year that you are spending your hard earned savings to enjoy yourself. We actually anticipated taking our bags with us on one of the islands and letting the cruise leave without us while we enjoyed freedom and good food before flying directly home. The Drink Packages So you've prepaid for a drink package and feel excited to enjoy. Don't try to get someone's attention for a drink, as they drop eye contact and walk away to avoid you... over and over again. Like their commercials where they show you drinks being brought to you poolside? Good luck with that! You have to order at the bar and it takes at least 25 minutes to get someone to cash you out, if they let you have the drink you want. Bye bye sunshine time. What they don't explain well is that you will have to pay 15% of every drink you order from your package on top of that. If you order a Jack Daniels and coke, they will calculate them separately and you will pay 15% of a can of coke, plus another 15% for the Jack Daniels. Don't try to order a cocktail - unless you want to order gin, champagne, lemon juice, and ginger beer all separate. They would not mix it for me and told me I couldn't have it. They did however bring me all 4 glasses separate for myself to mix and charged me 15% of a markup price for each individual ingredient. Every bar sets a different price of each drink so you never know if you'll be able to have what is offered or what your 15% service charge will be. One evening, we ordered a Jim Beam and coke, which was clearly outlined as part of our package. The bartender said we couldn't have it and we showed him the pamphlet. He stamped away to show another worker and then begrudgingly made it. We ordered an Irish coffee and the same bartender ran coffee through the old unchanged coffee grinds on the barista machine and gave me what tasted like liquid cigarettes. When I told him I couldn't drink it, he stormed out and literally disappeared for the rest of the night into the back room. The Dining We paid extra to have a better dining time, yet we were placed in the early dining time with no one that would allow us to change it. Imagine this - you are out on an island in the sun and sand, then must be back on the ship by 6pm. But the issue is that dinner is right at 6pm. So you have to leave the island early to get showered and dressed before they serve you awful food. We opted to skip this dinner when we could to enjoy the islands as the food was unworthy of a cafeteria. I was served the same "dessert of the day" for the entire 10 days. I asked every day if there was a new dessert and he said no. It was literally the same cake, as it got harder and harder as the trip went on. I asked for some raspberry sauce to help make it easier to eat, but the waiter told me there was none, even though raspberry sauce was on my partner's dessert. The same food you are served in the dining room is the same food in the buffet, one day later from leftovers. There is no 24 hour food or drink. During Christmas, the waiter poured our table champagne. One woman barely got a swig and asked if he could please pour a bit more in. He said no and that is was complimentary and walked away. During Christmas dinner, our server gave us turkey dinner which was from a turkey crown and the slices were small and almost see through. One member at our table only got 1 slice instead of two. I had one piece that was so yucky it wasn't even edible. I ordered chips and salsa in the Sports Bar and only received 8 chips total to accompany the salsa. (Photo evidence) We only had 3 food options - 1 buffet, 1 Sports Bar (filled with children) and The Black Crab Dining Room for breakfast, lunch, and dinner. We tried to go in the Villa Rosa for any other meal and they said we were assigned to the one dining room for all meals. You will pay extra to have any gelato and many places will charge you for a regular coffee also. Our waiter Ryan did not smile one time during the entire vacation. I was given a gluten free lunch box to help me when on island to have food options. I was excited to receive a sandwich and maybe some fruit or chips. The lunch box was plain crackers, a plain muffin, and tea cookies. Who eats that for lunch? The head chef should be insulted by what he serves. He is unfit to feed low income inner city hospital food. Room Service I requested room service breakfast for the following morning for 9 am. At 10am, I called to check on it and they told me I already received it, which I had not. They told me I must not have been in my room, which I was. They then delivered it to me 30 minutes later after slamming on my door out of anger, and the woman admittedly told me that they delivered it to another room. The cleaner in our room accused me of throwing facial tissues in the toilet, which I had not. Said he inspected the toilet and that if I continued this that he would report me and charge me $300. I again said I had not even used the tissues, but he was adamant. The cleaner will disturb every attempted sleep in and nap you get a chance to take by slamming on the door at random times. When you don't answer, he keeps at it. When I did answer he simply said, "Do you want anything?" Yes - a nap. The Ship We arrived at the port to check in and the agent told us that they gave our room away to someone else. Then she gave us tickets to the correct room and said nothing further about it. She then gave us check in documents in Spanish and said thats all she has left. We told her we don't speak Spanish and she said there was nothing she could do. Our tickets told us to board no earlier than 4:15 pm. When we arrived, we had a sheet on our bed explaining how the ship cabin was open and ready for 1pm and that there was a poolside welcome bbq and live entertainment. We were not even allowed on the ship for this time so this was infuriating as we spent the day at a restaurant nearby to kill time and spending money on food and drink. They make a mandatory meeting occur as soon as you settle on board where they force everyone into a room to try on life jackets. Then you leave in long lines and backed up elevators. They never tell you any safety info or where the life boats are. The elevators are so fast that if you are any older than 18 years old you will not make the doors before it is off to the next floor. The customer service people are the most vial folk on the planet. When you ask a question, they say "I don't know." and then expect you to walk away. The night before we left the ship we asked for times for disembarkment so we could plan ground transport. We were told "I don't know..." and then she went on to insult my partner's ethnicity. Only one hour later, documents were passed out on each door with this timing, so she must have had this and known. They charge you $12.50 per person per day for this undeniably awful customer service. We were unable to secure a spot on a sunbed near a pool area during the entire 10 days on the ship due to others putting towels down at 5 or 6 am, and then sometimes never showing to use those sun beds. We had so lay in various creative spots. The hot tubs towards the back of the ship were so cold my teeth chattered. The Garden Bar and Pool which are adult only have a constant waft of sewage from the ship. The design of the ship is so poor that you have to take multiple elevators at different sections of the ship to move from floor to floor. Balconies get no sun as there is a roof over each balcony. Went to play bowling in the Sports Bar and card what charged twice for a broken machine. Had to call 3 times to get a refund. Each time they said they would and they did not. It's like a job keeping on them to do their job. I received a slip in the room for a massage promotion of 50% off. I called to book it and they would not let me book it and tried to up-sell me to another day when the promotion wasn't running so I would pay 100%. I said no, I want to book the promotion, and they proceeded to try to put me down for the day it was not available. I had to literally hang up. Any yoga or health classes are for a fee. Entertainment The entertainment on the ship is so bad that you actually feel insulted and cheated after every performance. The director of entertainment should be left on a faraway island. There are NO PROPS - much less props than an elementary school play. There is no live band. There is no use of the lighting packages on stage, only a spot light and lighted stairways that change colors. There are barely any costumes let alone costume changes. They rewore Halloween costumes as witches for the Christmas show. The lead singer Roberto Cavallaro should not have been permitted into a high school musical, let alone lead every production. He has an unmistakable lisp that comes through in his songs. His tribute to Queen and Frank Sinatra made them turn in their graves. A fellow audience member sang over him the entire Frank tribute in order to drown him out in the theatre. During a pirate fight scene, he ruins the entire show flow when breaking into "You Raise Me Up" by Josh Grobin. He is an insult to the arts community. He too should be left on a faraway island. Mediterranean Shipping Company's Cruise lines are just as bad as their shipping service which was in the news this week for dropping 270 containers of valuables, vehicles, antiques, and hazardous materials into the ocean during transport. Steer clear. Read Less
Sail Date December 2018
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was ... Read More
First cruise with ship with kids age 10 and 8.. can I say a complete waste of money. Food was always , I mean always cold at buffet. Our first “formal” nite we sat at our table for 90 mins with no food, got up and left. Manager was helpful and we had no other issues at restaurant, except there is one.. and food was average at best. Not much to do on board, pools overcrowded and same activities every single nite. Entertainment was boring.. shows I mean. I really was disappointed, not a very helpful staff, no one knew where anything was and most of the other cruisers were rude. We will not be taking MSC ever again. We were bored, we only did one shore excursion with cruise, a Jeep tour of St Martin and that was worth it, best part of the trip. Other than that not impressed at all. Read Less
Sail Date December 2018
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation ... Read More
Worst experience ever on a cruise, after just 3 days, we abandoned ship and stayed on the island of St. Kitts for the remainder of our trip. Stayed at the Marriott Royal Beach & Casino, LOVED it. I don't have much expectation of cruises, never been much of a fan. But we scored a great price for a balcony stateroom for 4 of us on a 10 day cruise for the holidays, and said why not?? To summarize: Hot tubs: over crowded with kids (ok, it's Christmas holiday, they'll get a pass on this.) but water was always tepid, not hot. Stateroom was comfortable. Not a bad size for a balcony room. and fairly quiet. Customer Service Desk: ALWAYS had a long wait, no matter what time of the day, or regardless of number of people on line. Could never go there without wasting an hour or more of my day. Cleanliness: Disgusting. Plates of leftover food, spills, and messes were left till the end of every night to clean. Meaning you spent the day meandering around filth and dirty dishes on the decks. Spa: I take particular issue with this. Not with their service, but their tactics. Scheduled acupuncture (did nothing for me, but seemed to work well for my husband) and a massage. AFTER receiving a pretty good lymphatic massage (a little painful for my taste) the therapist proceeded to write a list of FOUR more massages, 2 body scrubs and a facial that they suggested. I assumed they meant for a different cruise. No, she insisted I schedule all these services - one for each day on the ship. WHO the HECK gets 5 massages in one week? It was abusive. Dining Room: Food was often served cold, and bland, and overcooked, and very late. 8:30pm seating we could expect to eat no earlier than 10pm. And service was unavailable in between serving courses. Buffet: We ate pizza every day. The one thing we can count on. Entertainment: I'd rather take a nap. The F1 Simulator for the kids broke after the first day. Shows and programs were boring. Overall decor of the ship was extremely boring and lack lustre. Paid in advance for a photo package that we couldn't take advantage of because the photographers were nowhere to be found. FINAL WORD: Hated it. Read Less
Sail Date December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
Sail Date December 2018
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack ... Read More
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack of choices and food is precooked and cold. The dinning restaurants mostly for breakfast was a disaster, your order was always cold or they would forget to bring your toast, orange etc.... Many times they ran out of food such as bagels , juices, fruits. As for entertainment, it was average, always the same song and dance, no variety. We had the "Drinks in us pakagd" which was good but many times depending the bar you get your drink would tell you the drink you ordered in not part of the drink package and would try to charge you full price, many descrepencies and often frustrating. Bottom line , I expected better from this Italian ship especially the food, always cutting back on quality and portions, if you wanted something descent you had to pay about 25-30 us , all about the money. This was my first and last MSC, will stick my other carriers. Read Less
Sail Date December 2018
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big ... Read More
Food quality in main dining room is excellent, Celebrrity, Viking River, Holland has American, RCL have nothing to brag about in comparison. New items daily and also standard always available staples like a juicy, cooked to order, too big NY strip steak. Prime rib truly was PRIME, not choice. Lobster tails are northern, not tropical. We ended up eating all three meals there, always superb. Cafeteria on deck 14 is good enough. Room, just big enough, in perfect repair and spotless, lots of storage. Bed, linens, pillows (offer a selection of types!) top of the line. HVAC system most effective (and quiet) of any we’ve experienced. Steward was very attentive. Decor, using deep purple as the foundation, not our taste, but it’s obvious a lot of attention went to coordinations. TV does not offer the most viewed US news channel, Fox, mostly CNN with continual snide, mean spirited comments about those they look down on. French channel news pretty much only level refuge. Wall Street Journal, US number one newspaper by far, not available on line. Ship has exceptional stabilizing, even with 10 foot seas and gusts over 25 knots, steady, smooth ride. Public areas are dazzling, and always spotless. Some bartenders are very skilled. All personable. Prompt waiter service. Pool area music and entertainment a far too loud for our tastes but there are quiet refuges in corners. Coffee blend is good but regular coffee weak especially for an Italian ship. Espresso, always available is good. We had an issue with an excursion, and customer service investigated and followed up professionally. Unlike other cruises did not see crew wiping railings. Noticed this because I had a cold which hoped not to spread. Hand sanitizers only by food service. I think many more should be placed. Fellow passengers are extremely geographically diverse, more so enemy than cruises originating in Europe. A delight of diversity. Price was influential in booking, and so was the service we received a few years prior when we treated our ten grandchild (+parents!) to western Caribbean cruise. Read Less
Sail Date December 2018
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
Sail Date December 2018
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to ... Read More
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to satisfaction survey not working. 1. Told check in was not until 4 so I took a later flight. Check in started at 1130. Which caused mass confusion at the pier. 2. When checking in my pre-confirmed loyalty match was not listed. Told to go to guest services waited in line for 45 minutes (likes at guest service was long all day every day the whole cruise) told I had to go to the future cruise desk was not open until tomorrow. Did that got it fixed but had to go back to the long lines at guest service to get new card. 3. Being diabetic I needed a sharps container for used needles. Cabin Steward told me I had to go to guest services again to fill out a form. All other lines I only needed to tell steward. Guest service to me I had to go down to medical (not open until next day) the person asked me why I was there and when I told her she said my cabin steward should have gotten it and all she needed was a room number. I told my steward and to culminate this to his supervisor. Later in the week I checked back and told supervisor was still insistent the guest had to get the container even though it was for the safety of his staff. 4. Food was below standard and staff didn't seem to care. Chicken parm was from frozen pre breaded chicken breast, baked Alaska was pre-made frozen like you would get at Sams club. The buffet was almost the same everyday for lunch and dinner (hamburgers, hot dogs and roasted chicken). Other lines have what is in the main dinning room on the buffet for dinner. One egg station for everybody in the buffet for breakfast. 3 days before we got back to Miami they said they had no more pancake syrup on the ship but the next day it magically appeared. I believe they didn't want to bother to go to stores for more. Same thing happened with bottled water on the last day in the casino bar they didn't have any but never went to stores or another bar to resupply they just didn't care. This is only some of the problems I experienced. I made friends with a guy that said he was a guest services 13 times to address problems. Most of my cruises I never even went to guest services once and that was for cash change for large bills. Read Less
Sail Date December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
Sail Date December 2018
This was our 1st MSC and we were very pleased. The Divina has elevators everywhere, so getting around was quite easy. The casino was small and there were even $1 blackjack tables. The shows were good, but the same performers/singers ... Read More
This was our 1st MSC and we were very pleased. The Divina has elevators everywhere, so getting around was quite easy. The casino was small and there were even $1 blackjack tables. The shows were good, but the same performers/singers were in every show so I would rate the shows less. The other venues were great and each had music every night and a dance floor. The Golden lounge seating was a bit weird but it was a nice place. The La Luna Lounge was very nice but lacked a good dance floor. The Rosa dining room was nice, but service on the second night was very, very slow, taking 1hr 20 mins just to get our appetizers. After that, however, service was quick. The one slight complaint would be their drink package(s). There are way too many packages and the crew were constantly having to look up to see if our drinks were included in which package. They really need to cut down the number of drink packages. All in all, it was a great ship and we would recommend it to anyone. Read Less
Sail Date December 2018
(Posting this online because MSC, both onboard and at the corporate level, would do nothing except say, "We're sorry.") They overcharged us, then would not adjust the bill. The customer service we received throughout our ... Read More
(Posting this online because MSC, both onboard and at the corporate level, would do nothing except say, "We're sorry.") They overcharged us, then would not adjust the bill. The customer service we received throughout our cruise was, in fact, #customerNOservice. Quite frankly, we are appalled at the lack of respect and lack of common courtesy we received from your employees on the MSC Divina (with three noted exceptions). We were ignored, given lip-service, brushed aside, and actually lied to by employees. I will list a few examples: 1) We were forced to wait for over an hour and a half at check-in in a long, hot, very crowded check-in line. With my physical difficulties, this was almost unbearable for me. (My physical limitations are previously documented with MSC.) I requested from one of the employees to allow me to use the much shorter, much less crowded physically limited check-in line. The employee curtly refused my request. #CustomerNoService 2) As soon as we entered our cabin, we saw that there was no electrical outlet near the bed with which to power my breathing machine. (One of my medical issues previously documented.) We asked our cabin attendant for an extension cord for this use. He came back later saying that he couldn't bring one (as they DID do for us on the MSC Seaside on our last trip). He said that I would have to personally go back to the "reception" desk and pay a deposit in order to pick one up for ourselves. What a pain! Why does the Divina require a deposit when the Seaside does not? How inconvenient! #CustomerNoService 3) Shortly after I purchased internet service on my device for $49.90, the MSC app showed me other options I might prefer, including "Premium" internet with 7000 megabytes for only $71.51. I purchased that option, believing that it was replacing the package that I had chosen four minutes earlier. Instead, I later find out that this was in addition to the previously purchased package. I told guest relations that I did not want an addition. They basically told me that it was too bad. They couldn't (wouldn't) do anything to help. Then the internet service problems began . . . My device would connect to the internet service sometimes - then other times it wouldn't connect at all. When it did connect, it would knock me offline after a short time, often when I was right in the middle of my online work. VERY frustrating! I reported these problems over and over again to "guest relations". They looked at my device several times. There was nothing wrong with my device. Internet would work for a while, then it would stop again. The reception in our cabin was particularly spotty. *NOTE: There should be many electronic documents available for verification regarding these reported issues. At one point, the "guest relations" person said that he would have the IT Director look into it. I got a couple of return phone calls over a couple of days, each one saying that they couldn't find anything wrong. Each one proceeded to explain to me "how spotty any satellite internet service could be". They would go no further than that. This wasted an enormous part of our vacation trying to connect and re-connect and re-connect over and over again. VERY frustrating! Finally, on the next to last day, a "guest relations" person told me that he would get the IT Director to place a router in our cabin to assure we would have good service for the last day of our trip. HE LIED! Nothing further was seen or heard from anyone regarding this. We did NOT get a router brought to our room. #CustomerNoService 4) The only employees we encountered who consistently displayed a pleasant demeanor toward guests were our dinner servers and the cabin attendants we passed in the hallways. The "Guest Relations" areas were terribly understaffed, (thirty guests in line, with only two or three attendants) and the personnel there were not good ambassadors for MSC. They would provide printed information sheets when needed, but for any problem issues, they either gave lip-service to the problems, saying they would take care of things - or they passed the buck by saying that "someone will get back with you." No one ever got back with us. I heard numerous other guests complaining of the same terrible service. #CustomerNoService 5) Only one employee, out of the dozens we encountered during our trip showed some deference to guests as the guests passed by. In the buffet, employees pushing carts did not give way to guests, rather they pushed right through guests that were holding plates in their hands. The employees barely slowed down as they rushed past the guests. Twice, I was almost run down by one of these employees pushing a cart. NOT very guest-friendly. #CustomerNoService 6) The buffet tables were "cleared" after previous guests had left. The tables were wiped, but were not really clean. The employees just wiped around salt and pepper shakers and sweetener caddies. Food particles were left on the table at almost every buffet meal. We had to wipe the table again before we could feel comfortable placing our food and drinks on it. #CustomerNoService Additionally, I sense a little "bait and switch" going on with the "Drinks On Us" which was part of our reservation. Nowhere did I see online anything about additional service charges that would be added for each and every drink we had "On MSC". We prepaid our service charges/gratuities before boarding. We did not expect to have to pay extra service charges beyond that. MSC needs to explain to potential guests these additional charges BEFORE the potential guests decide to purchase a voyage on MSC. (In fact, on one of the MSC emails I received, it was specifically stated: "DRINK PACKAGE TERMS & CONDITIONS: Easy Package is included with the promotion. Service charges are included." Finally . . . At no time were we ever shown any reason to believe that our business was important or appreciated by MSC. Instead, it appears that our presence onboard was an inconvenience to each and every MSC service person, except for Cy (our cabin attendant) and Michael and Ulysses (our dinner servers) and, of course, those who wanted to sell us stuff in the various shops. This was far and away the worst cruise experience (out of seven cruises) we have ever encountered. Read Less
Sail Date December 2018
Absolutely the worst cruise iv ever been on. Me and my mother have been cruising together sense 2009 and I can honestly say inspite of the great price I would never recommend MSC nor cruise with them again. To start with when we arrived ... Read More
Absolutely the worst cruise iv ever been on. Me and my mother have been cruising together sense 2009 and I can honestly say inspite of the great price I would never recommend MSC nor cruise with them again. To start with when we arrived we found out after ordering a Corona and coke that yes the drinks are free with the drink package but there are surcharge fees (hidden fees) for every drink and the price for the same drinks doesn't stay the same throughout the ship. Once we got to our room (AFTER THE ANNOUNCEMENT THAT ROOMS WERS READY) the bathroom was still dirty. In addition to all the rooms on our side being dirty or needing something our bathroom was visibly dirty with sand, a ring around the tub and no washcloths or towels in site. We found our steward who was in another room to inform him that we were going to need 4 face clothes everyday and our bathroom was dirty. More housekeepers were brought over by a man In white to help...the day went on.We went to dinner,came back room was clean and had 2 face cloths. At that time we noticed the sharps container that my mother requested weeks prior to embarking was missing. We phoned the steward to bring us one. Day 2 midday my mother's bed fell... She is not even 200lbs but her whole matress fell to the floor. We let the steward know who said ok. We went to lunch,got in the whirlpool came back it was fixed. We had "complimentary breakfast" tags to put on the outside of the door. We filled it out took a nap and went to dinner. We returned and while the beds had been made we had no new rags or towels for the next day even though we had asked for them. Day 3 checked our room balance prior to getting off in Jamaica and to our surprise we had been charged $3.50 for room service. That's not complimentary if we had a fee.... Only one $50 on board credit had been added to the room and they weren't sure when we'd receive the second. At this point we owed no money. Got off at the port and returned to the ship. When we returned they were painting under lifeboats 14 which happened to be right outside my balcony and they were staining the doors that lead from the buffet to the gelato on the 14th floor. I am a asthmatic so the paint and excessive fumes from solutions triggered a asthma attack. The next morning we informed customer service who offered no apology and said they didn't know if they planned on painting again throughout our voyage. Additionally, we asked if they could have our steward leave wash clothes everyday because he hadn't been doing so. Because the service agent showed no empathy I asked for my gratuities off my room to be removed and for a print out. At that time the balance on the room was -$99.56 ( meaning they owed me) Day 4 after speaking to customer service we went to the casino, in order to play we had to add a minimum of $135 to the room which we did and played. Up until this day we had ordered drinks, gotten coffee, gelato and movies and somehow when we checked the balance not only was the $99 they owed me gone but at this point we owed them. We paid with no issue. This day was a sea day so after the casino we had lunch and went for a nap. As soon as I laid in my bed it fell (1st time). I went down to customer service and they sent a carpenter. The day went on. At some point we returned to our cabin to find a "urgent" letter posted on our door saying we needed to come to guest services. Unsure what it was about we went down. At that time they wanted to know had my mother received her sharps container. Later on in the cruise other guest asked about the urgent letter.As you can imagine we were uncomfortable having to explain that it was nothing. I believe the notice should have been slid under the door like all the other papers were. Day 5 This was the Aruba port but we didn't get off we stayed on to enjoy the ship but unfortunately non of the shops were open and the casino only let you play if you had cash because the machines were not recognizing room cards. Again we had breakfast, laid around, sat on the balcony, got in the whirlpool,went to lunch and had a nap. While sleeping I was awakened by the sound and feeling of the bed falling(2nd time). Humiliated and embarrassed I waited to go to customer service but I called around 2:30pm to inform them that the bed fell again. Sitting on the balcony until 330pm nobody had been to the room, called again but got no answer. Went to the desk who than called a carpenter, went to the cabin to wait. 4:30pm went back to the desk to inform them that nobody had been in and I wanted it fixed before dinner so I could go to bed. After almost 4hours the carpenter came in. I asked if he could just replace the bed but instead he added a screw in the left side of the bed saying it was missing. Days 6-8 were better other than having to ask for washcloths on a daily.Unfortunately Someone's toilet had overflown causing a horrible smell throughout parts of the ship which made several people vomit including my mother. Day 9 After being up all night with my mother being sick we were told that we had to be off the ship no later than 11:30am because the crew had another safety drill. We explained to the man who had on a MSC jumpsuit that my mother was not feeling well but he insisted that we had to go. Very disheartening. Once we returned from the port we purchased 2 White Hennessey from the duty free shop on board and paid off the balance on our account. At that time we asked the agent who was helping us (Stacey) what is the protocol if we didn't have any more money (knowing all we had left was money for the ports but not to cover any more surcharges for drinks). She told us we'd have to come the night before debarking to sign a declaration. Nothing more happened until the night before debarking. After dinner my face began to swell which are signs of a obvious allergic reaction. I took benedryl and laid down. My bed fell once again(3rd time) causing me and my mother to go to customer service. While complaining about the bed we thought it was wise to sign the declaration because we had an early flight. We were told by a supervisor there was no such thing and if we were unable to pay we'd have the sheriff called on us to deal with the situation. At this point in addition to the humiliation I felt because the bed had fallen numerous times, we now had the added stress of missing our flight home with no money to get back and being arrested for no reason. And my face was so swollen it effected my vision and I had a soar throat.We agreed that yes we owed the money but prior to the last port we had the money. We would have just paid for the drinks and casino as we played but because we were told by the MSC customer service agent on board that we could sign the paper agreeing to pay later we thought no more of it. After 4hrs of trying to bargain with them and Stacey admitting that she told us about the declaration another supervisor named Victoria came to help. She sent security with us to our room to retrieve the alcohol we purchased as if we were criminals who stole it. She agreed to meet with us on debarkation day at 7am which we did. Took until 9am but we eventually signed the declaration and was able to leave with the threat that if the money was not paid in 5 days we would be arrested. All of that embarrassment, humiliation and disappointment for $147.07. No apologies for the bed repeatedly falling,no concerns for my obvious allergic reaction, no apology for causing my asthma attack but we have a bill for $147.07, the threat of being arrested and was treated as a criminal. I WOULD NEVER IN MY LIFE SAIL WITH OR RECOMMEND MSC. Read Less
Sail Date December 2018
If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere ... Read More
If this Italian cruise line wants to penetrate US market, it has a lot to learn and improve. We selected this 11 day Panama cruise because the price was good but soon realized you get what you pay for. The service was poor everywhere except for the dining room. Waiters rarely get our order or billing correctly.. Very poor selection at the buffet and most counters closed half the time. Had really bad excursions, large groups, yet no head phones so couldn’t hear most of the time. Offered a meagre compensation for excursion from hell in Panama that was rained out but had to sit on a bus for 4 hours in a very poor part of town. We were nickel & dimed everywhere, including paying the tips on our beverage package, charged $3.00 for a dollar store poncho on a stormy day at port. They was no lobster served at all in the dining room but it was available for a very high fee. There was no variety in the entertainment and no cultural activities (lectures). There was only live entertainment in the evening, overall very boring on sea days. The best pool area (infinity pool) is dedicated to smokers. Our balcony room had limited storage and no sitting area which we are used to having. There was a significant service charge for room service so we did not have our usual coffee room service. There are no bathrobes, hair condition or bar of soap so bring your own. Overall, no pampering or luxury, just the bare necessities. Celebrity, I missed you. This bad experience made me appreciate you even more, i’ll be back soon! MSC, you’ll never see me again... Read Less
Sail Date December 2018
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack ... Read More
We choose the MSC Divina to try a different company and heard that it was a good ship. The ship was nice and most personnel were friendly. We were extremely disappointed for the food , most of the time cold . The buffet was the same lack of choices and food is precooked and cold. The dinning restaurants mostly for breakfast was a disaster, your order was always cold or they would forget to bring your toast, orange etc.... Many times they ran out of food such as bagels , juices, fruits. As for entertainment, it was average, always the same song and dance, no variety. We had the "Drinks in us pakagd" which was good but many times depending the bar you get your drink would tell you the drink you ordered in not part of the drink package and would try to charge you full price, many descrepencies and often frustrating. Bottom line , I expected better from this Italian ship especially the food, always cutting back on quality and portions, if you wanted something descent you had to pay about 25-30 us , all about the money. This was my first and last MSC, will stick my other carriers. Read Less
Sail Date December 2018
I'm a frequent cruiser. Nearly 50 cruises on Royal, Celebrity, Holland, Norwegian and Princess as well as MSC. This was our 7th MSC cruise and 4th on Divina. The good - we encountered very good service from a hard working crew. A ... Read More
I'm a frequent cruiser. Nearly 50 cruises on Royal, Celebrity, Holland, Norwegian and Princess as well as MSC. This was our 7th MSC cruise and 4th on Divina. The good - we encountered very good service from a hard working crew. A specific - we received a chilled bottle of wine just as we were leaving our cabin for lunch. We didn't want it to sit un-iced, but didn't see our cabin steward. Another steward further down the hall happily fetched us ice and did so with a smile and no questions asked. Table service was friendly and personalized. They accommodated changing numbers of people at the table with a how can we make this work attitude. Wine bar servers were outstanding and knowledgeable. Do try the personalized wine tastings. Lots of fun. Entertainment at night was varied and plentiful. Musicians in every venue. This ship does not roll up the sidewalks at 10. I've seen comments that the buffet items never changed and I noticed that while the categories of offerings remained the same, the items changed. For example, pizza (which is awesome) was always available, but the types changed constantly. In an Asian section one day you'd fine orange chicken, the next day spicy beef. A meal at Eataly was excellent. The food compares favorably with other mainstream lines and ours was never 'cold' as I've seen others say and service was well paced. The ship has a nice layout, it's very clean and it's gorgeous. The holiday decorations were lovely. The Quirky - you need to register your credit card onboard at a kiosk not as you check-in at the terminal. The shows are not your typical reviews. They do opera. They use tumblers (amazing trio of guys) aerialists as well as singers and dancers. No elaborate sets. To keep the lights on in your cabin, you need to put your room key in a slot. Others say any card works. We didn't try anything else. BTW the key in the slot activates a light outside that lets your steward know you're in the room. The annoying: The EFFY shop promotions in the plaza are noisy and non-stop. If you want one of their free mimosas or free gift get in line early and wait a long time. If they run out, you're out of luck. The lovely Garden Bar on deck 15 aft was filled with smokers. If smoke bothers you, you'll need to go elsewhere. My understanding is that there are no chairs on deck 7 for smokers any longer and that they've restricted smoking on the pool deck, so the smokers congregate at the Garden Bar. Hope this summary is helpful. Read Less
Sail Date November 2018
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was ... Read More
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was terrible. Actually terrible is an insufficient description. The only thing worse than the poor quality of the food ingredients was the incompetence with which it was prepared. Items ordered from the menu may or may not match the meal that was served. Do not order any soup; they were inedible. Only the pizzas were okay, except when the toppings were burned. The noise level in the dining room made conversation almost impossible. The chairs and tables were so crowded that the waiters had difficulty serving. The employees were cheerful and hard working even though their work load was about 20% higher than at other cruise lines. The entertainment was good, although there was no orchestra or scenery. The shore excursions were good and the cost was reasonable. This cruise line allows smoking and smoke is omnipresent. No effort was made to keep the port side of the promenade deck smoke free, even though there were 17 smoking receptacles on the starboard side. My wife and I are retired, have no small children and have more than 50 cruises with 5 different cruise lines. We will not travel with MSC again. Read Less
Sail Date November 2018
Been on the Divina before, in the Yacht club earlier in 2018 it was amazing! This trip hot tubs were down 9 out of 11 days. Water coming from ceiling in front of our door.. The butler said the cruise line knew about it for months and ... Read More
Been on the Divina before, in the Yacht club earlier in 2018 it was amazing! This trip hot tubs were down 9 out of 11 days. Water coming from ceiling in front of our door.. The butler said the cruise line knew about it for months and had not fixed it. Maintenance person started working at 6 AM waking those nearby for two days, once temporary fixed we had the sound of the drying fans. MSC had taken the chef and many of the dining staff and some of the best butlers to the Seaside for retraining due to complaints. Yacht Club had infants crying and screaming including at dinner. Two days of good food, rest was bland, rubbery, maitre'd just laughed said everyone's taste is different, but others complained too. The buffet was so much better even with all the people. For the cost Yacht Club should have adults + kids over 12. The concierge booked our excursion incorrectly and happen to notice just in time to correct. We had booked 3 more cruises with MSC & Yacht Club but are considering cancelling and taking our business to another cruise line. Read Less
Sail Date November 2018
We went on this cruise because of the price, with balcony upgrade and drink package. It was our 1st MSC cruise, I would do another one. Ship is beautiful. Dining room food was OK, service in dining room was a full 2 hours, at our ... Read More
We went on this cruise because of the price, with balcony upgrade and drink package. It was our 1st MSC cruise, I would do another one. Ship is beautiful. Dining room food was OK, service in dining room was a full 2 hours, at our table at least, others in and out with in an hour. They do have some menu items that they charge you for. Food in buffet was good, PIZZA is delicious Entertainment was very good. Port stops were good, we did Zip lining and a city tour. Excursions that we went on were great. Embarkation was slow, emergency for that, so that is understanding. Disembarkation was LONG. The staff was very friendly. The meet and mingle for cruise critic was very nice. Had chair hogs, of course, but I was always able to find a chair. Fun and different pool games. Quest game is very fun, adult game though! Read Less
Sail Date November 2018
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very ... Read More
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very small TV in room like a computer monitor that didn’t always work. Thanks The food in the restaurant was bad as well. The only food we liked was the pizza and the gelato. The price was reasonable but the food service for breakfast was lousy and I had to ask for orange juice 3 times before I got any. It started for the very beginning when we didn’t get the drink package we ordered and had to wait in line for an hour and then they scheduled us for Dining time. I don’t think we’ll go back on MSC again. The music they had onboard was just jazz and nothing very good. Read Less
Sail Date November 2018
we booked this cruise as we had just been on the MSC Seaside and wanted to experience that same type of cruise. The ship is getting old but was kept very clean. Staff were great. Met a lot of great employees. The cabin was ... Read More
we booked this cruise as we had just been on the MSC Seaside and wanted to experience that same type of cruise. The ship is getting old but was kept very clean. Staff were great. Met a lot of great employees. The cabin was great. Lots of room and though a lot of reviews say they is limited storage we thought it was great. TV is way to small for the room and like all cruise ships the channels are terrible. Food is pretty boring. The buffet (for breakfast) is EXACTLY the same every single day. Not overly impressed by the food The entertainment was excellent. Difficult to find the activities. Would have liked it BOLDED in the daily planner so you can easily see what was going on . Ports were good. Embarkation was delayed and there was NO communication to the thousands of people sitting in the lounge. Read Less
Sail Date November 2018
Title says it all. Price of this cruise was unbelievable. Ship was gorgeous. Balcony room at the rear of the ship was Fabulous. Food & service at our table in the black crab dining room was TERRIBLE! Take the cruise & eat at the ... Read More
Title says it all. Price of this cruise was unbelievable. Ship was gorgeous. Balcony room at the rear of the ship was Fabulous. Food & service at our table in the black crab dining room was TERRIBLE! Take the cruise & eat at the buffet. Service at Eataly was terrible and extremely SLOW so we went up to the pizza buffet & ate the exact same thing. The staff didn’t look like they enjoyed working on this ship. It was just a boring job to most. They need more Karaoke . They offered it only 3 times and each night it didn’t start until 10:30 or 11:00 PM which is way too late and then it only went for one hour. Many people signed up to sing but we’re not able to do so because of the time element. Incorporate Carnival’s use of Karaoke & do it everyday/ & 2-3 times a day at decent hours so everyone gets a chance. Read Less
Sail Date November 2018
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first ... Read More
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first language, waiters should know all the food items that appear on the menu. Our waiters did not know the difference between Canadian bacon and regular bacon, and did not know what cantaloupe was. The attitude of most waiters on board was very poor. Whenever we made a request, they made it very clear that we were imposing upon them. For example, I ordered wine with lunch and when it came 20 minutes after the food and I inquired about why it had taken so long, I was told that there were many people to feed and the waiter had to stand in line and wait for the wine. There was no apology and the waiter made it clear that he felt I should not have asked the question. When we asked for salted butter, the waiter acknowledged our request and left, never to return. When I requested olives in my Bloody Mary, the waiter laughed and rolled his eyes. Even though I assured him I was not kidding and I wanted olive, they were never delivered. Another time, I requested green olives and got black olives. This kind of problem occurred at every meal. Forced set dinner seatings: No other cruise line has ever forced us to sit at the same table, at the same time, every single night. We were stuck with a waiter we did not care for, we were stuck listening to the same screaming child at the next table every night, and we missed the opportunity to meet different people. Sanitation: Instead of ensuring that all passengers entering the buffet used hand sanitizer, staff simply stood by as most of them walked past the hand sanitizer dispenser, which was troublesome to operate. Many people who did try gave up. Staff should dispense hand sanitizer to all passengers entering the play buffet as it is common practice on other cruise lines. There were no hand sanitizer dispensers near the elevators, as is common practice with other lines. In the fitness center, there was a sign requesting that people spray down equipment, but there was no spray. Sanitizing wipes should be distributed throughout the fitness center as is done on other cruise lines. Entertainment: Trying to get by with the same set of performers and no set changes on an 11 day cruise does not work. The set that is used every night back-lights performers with the lighted stairway behind them so that they appear almost as silhouettes for most of the performance. This was by far the worst entertainment we have experienced on any cruise. Food: The food quality was much lower than we have experienced on any other cruise line. While some dishes were generous portions, particularly meat dishes, many of the fish dishes had exceedingly small, thin, dry portions. Surprisingly for an Italian ship, the pasta was largely tasteless, except for an excess of salt. The shrimp fetuccini I was served had exactly two very tiny shrimp in the entire dish. Free drinks are not free: You will be forced to sign charge slips for a few cents “gratuity” every time you have a drink, a cup of coffee, or a bottle of water. This was extremely irritating. It was a lot of paperwork and hassle. I wonder if MSC has calculated the labor cost in processing all of these ridiculously small charges? Too many people for this size ship: The buffet was chaotic and overcrowded. When passengers must wait 20 minutes for an omelet every morning, one would expect the line to provide more omelet stations. They don’t. The dining room was overcrowded. The tables are so close together that the waiter bumped me every time he squeezed between my chair and the one from the table behind me. In our case, they also crammed seven people on a table that would have been tight for six people. We were literally knocking knees every night. Stateroom: The stateroom was approximately the same size as balcony staterooms are other cruise lines, but there was substantially less storage space. The bathroom, however, was very well-designed and the shower did not fog the mirror. Don’t expect hair conditioner or hand lotion to be provided. They are not. When we requested these items, we were flatly told they are not provided. Read Less
Sail Date November 2018
Our second time on Divina she is elegant and everyone is so polite. We enjoyed meeting people from other country’s. Always something to go to late night 10pm . Love the crafts that you make on the sea days. Only negative is the drinks ... Read More
Our second time on Divina she is elegant and everyone is so polite. We enjoyed meeting people from other country’s. Always something to go to late night 10pm . Love the crafts that you make on the sea days. Only negative is the drinks on us new package. Adding tips to every drink and water is very lame. After looking at our pile of receipts . We paid for our table mates water and 7&7 drinks charges in some places for the liquor and soda separate. This tip should be included already in our 12.50 daily charge. Our poor waiter had zero help in the dining room. Disappointed our trip to the baths in Tortola was cancelled even thou you have no control over the wind. Deck 7 should have chairs for smokers to sit. Garden Bar & pool was our favorite place to me entertainment in the evening was very good. Read Less
Sail Date November 2018
I choose this cruise because of the great rate we received. We travelled with no children. Balcony cabin room 11224...BTW HUGE BALCONY Now, we have that out thw way let me begin. The MSC Divina beautiful well maintained ship, staff is ... Read More
I choose this cruise because of the great rate we received. We travelled with no children. Balcony cabin room 11224...BTW HUGE BALCONY Now, we have that out thw way let me begin. The MSC Divina beautiful well maintained ship, staff is curtious. The specialty dining like most ships on the Divina you are VERY limlited. 1 is Italian and the other is the Galaxy restaurant. Which I highly recommend. The Italian I will not do it again the food was not worth the money. The food was cold and the waiter said what not to eat just because he was looking out for us. The Galaxy is highly recommended on tje list. We tried the main dining what a mess. Unless you like phesant and duck. The main dining room was almost empty by day 4. They all went buffet which was sad. We spoke to the chef, he said they were working on it. Entertainment was ok. No comedy, Queen and Opera, Frank Sinatra. All the reviews I heard was it was ok. Or my husband fell asleep. You never hear from the Captain of the boat. Let me explain, nothing about what ialand what time to get off the boat or return. So please read your daily paper. We did do excursions..we went to see the waterfalls Guadeloupe ww were very excited about this. Yes there ia walking about. Bring your own water because thw ship supplies you with none on the excursions. Embark and disembark with no issues. Drinks on us..is not what you think. They nickle and dime you. Every drink is 15% every one you get. You can upgrade only once abourd ship. Its expensive but..you can't just purchase one. If you have 2 in the cabin even if they don't drink your paying. Most importantly there ia no ATM on board. Casino money is charged right to your room So don't ne surprised at the end of the cruise. So if you want thia experience on MSC Divina please do, but be prepared to wait for your drinks. Happy cruising. Read Less
Sail Date November 2018
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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