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8 Helpful Votes
Sail Date: April 2018
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank ... Read More
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank account, I didnt worry about anything. The surprise came on our first day of cruise, when nobody could find our package! The only thing that we were told for days is that we should wait for a reply for their office to see IF they find something... my husband and I had to go to the reception everyday trying to sort this out, spend hours in there seeing them typing a lot of things in the computer, but not be done. They finally found the package after 4 days, and when we asked for a refund and said that we didn't want to use the package anymore, and pay individually for each drink, we were told that now that they have in their computer we have to use and the drinks that we have before would be refunded. HOW CAN WE USE A PACKAGE THAT WE PAY FOR 7 DAYS AND RECEIVED JUST ON THE 4TH DAY??? we can easily make a list of things that went wrong... we were so disappointed with everything that we just wanted to leave the cruise. 1- pay for something and don't use as we should 2- I ordered a birthday cake for my husband 2 months before and I asked to be delivered on his birthday (10/04) and they delivery a day before(when we arrived). When I saw it in the room I asked someone to pick it up and bring back on the arranged time on the next day... which they forgot to deliver back and the little surprise that I wanted to do was ruined. ( it was something that I payed for.) 3- ask for room services and be ignored. My husband has an injury on his feet and he needs to put some ice during the day and all the times that we asked we had to call 3 times to get it in the room.The staffs could be much more nice and friendly. We even met staff that complained about the way that the cruise works, saying that they don't get a proper training. To hear something like from a employee saying to a GUEST can show how unorganized this place is. 4- The shower drain in our room was blocked, we asked twice for the staff come to have a look and nothing was done. We even started to think that could be normal have the whole toiled flooded after shower... When on our very last day of cruise, we had a shower and saw it fixed. We told on the first they. We felt that they fixed for the next guest only. 5- the food and entertainment is very bad either. It was suppose to be a special trip for us to celebrate our birthday and our wedding anniversary and this is just ruining everything. Read Less
3 Helpful Votes
Sail Date: March 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
9 Helpful Votes
Sail Date: February 2018
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to ... Read More
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to Bermuda and we were presently surprised by the variety of food options, no need for formal clothes and the variety of ages. On this cruise to the Caribbean on the MSC Divina, we found limited food options, two formal nights, virtually no variety of entertainment unless you like opera or musicals and rather rude staff. I will start with the positives and then go to the negatives. One positive is that the ship is beautiful and kept quite clean. It is a comfortable ship and there are plenty of pools and hot tubs. Another positive is that the drinks, coffee and desserts are good. The last positive is that the cabin attendant was very good, kind and hard-working. Now for the negatives: 1. The food is really very poor. There is a lack of variety and only three specialty restaurants (also there is a sports bar and a pizza restaurant). We tried all of the restaurants, paying extra because the food at the Black Crab was not so good. The specialty restaurants were not really worth the price and offered only four different entree choices. If you don't like beef or lamb, there isn't much for you. The seafood dishes were not so good. The buffet is just horrible. People are rude, cutting in line and then the food is the same every day. It had very little flavor and was just boring. The bed was like sleeping on a slab of concrete. We had a balcony room. The balcony was nice but the room was just so uncomfortable with only one uncomfortable chair to sit on. I slept about 2 hours per night because the bed was so uncomfortable. The staff are rude and when you complain, they are condescending. We did speak with a few people who were helpful but many were very rude. The excursions were terrible and over-priced. We had a better time on the days that we did things on our own (Cartagena and Bahamas). One excursion was just horrible - the one in Puerto Limon, Costa Rica. The tour guide was so rude, the tour was overpriced and it was just a bad experience. The entertainment is just geared toward opera and musicals. There is no real variety. It was just so achingly boring. The fellow cruisers, well, many of them seem to have a particular disdain for Americans or maybe for humanity, in general. I love people from all over the world and have travelled to every continent save Antarctica, but the people I encountered on this cruise were so rude, staring, rolling their eyes, cutting in line, and saving the deck chairs all day. We had to rent chairs up on the top deck because people would save their chairs with towels, go to breakfast, lunch or wherever and not return for hours at a time. In general, it was sort of an experiment in social Darwinism. Very little regard for others is what I observed. So...all in all, it was a really bad time. The only blessing is that the ship did not sink, the weather was great and I did not get food poisoning. No. I will never consider MSC again. If my husband and I ever cruise again, it might be on NCL again, if ever. Read Less
Sail Date: February 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
2 Helpful Votes
Sail Date: February 2018
The ship asawas beautiful as was our room. Bar Staff was excellent as was the casino staff.went to change dining to early seating and there was choas. We were told there were over 2,000 Holistic Vegatarians on the cruise and they had all ... Read More
The ship asawas beautiful as was our room. Bar Staff was excellent as was the casino staff.went to change dining to early seating and there was choas. We were told there were over 2,000 Holistic Vegatarians on the cruise and they had all early dining seating. We would have to eat late seating or buffet. People were furious. This is the first we heard about the vegans. The ship held over 4,000. What about the rest of us. We felt decieved. Why were we not told when we booked? Some people with health issues can not eat late, me being one of them.I cruise for the food and setting down and being waited on! So much for that.....the buffet was 90% vegan. Soups, rices and most sides were cooked and seas one without meats to flavor them. I got so tired of pizza, chicken and burgers. Would love to try again, but do not know if I can trust them to tell me when something like this comes up again. The only seafood the whole trip was fish. ...over and over every night. This cruise truly left a bad taste in my mouth. Such a shame as ship was beautiful Read Less
4 Helpful Votes
Sail Date: February 2018
Our experience on the MSC Divina was absolutely terrible.This was our (10th cruise btw). We booked on the Divina for the Barbados cruise on Feb 15th, 2018, and were completely unaware that this was a VEGAN cruise. My wife and myself are ... Read More
Our experience on the MSC Divina was absolutely terrible.This was our (10th cruise btw). We booked on the Divina for the Barbados cruise on Feb 15th, 2018, and were completely unaware that this was a VEGAN cruise. My wife and myself are not vegans.We had to deal with inferior meal service, inferior food on the non vegan side, (ie: quality of food was terrible, also the vegans would stop at the non vegan cafeteria and help themselves to all the fruit and vegetables available thus leaving nothing for the non vegans). I attempted to enter the vegan cafeteria and was told I was not permitted to enter due to the fact I was not a registered vegan and did not wear an identifying tag. The entertainment was less than inferior (the worst I have ever seen on a cruise line), only one early show for non vegans, however the vegan group could attend all shows and were provided with far superior entertainment. (Again we were not permitted to enter the theatre because of the registration / non name tag issue. We had requested anytime dining but upon embarkation we were made aware we had late dining due to the fact all the early / anytime dining was made available to the vegans. The only bright light were the excursions, and the service provided us by our room stewart. Let me be perfectly clear, I have no problem with a persons lifestyle (ie: vegan) however we should have been made aware by the cruise line / travel agency of any special treatment that was was being provided to another group (approx 2500 persons). After the cruise was completed I wrote MSC an e-mail addressing my concerns and was informed a response was forthcoming within 4 to 6 weeks, as of this date June 21, 2018 I have not received any response. Just another example of their shoddy service. Read Less
4 Helpful Votes
Sail Date: February 2018
This was our 17th Cruise. After having to deal with MSC employees and failure to communicate we will never cruise with them again. At embarkation we had a hostess walk away from check in desk 25 minutes after opening to eat. She never said ... Read More
This was our 17th Cruise. After having to deal with MSC employees and failure to communicate we will never cruise with them again. At embarkation we had a hostess walk away from check in desk 25 minutes after opening to eat. She never said a word. So we waited for her to come back. After watching her eat one sandwich she then picked up another one. Remember they had just opened and the hostess went on break. At that point we switched lines and completed the check in. After getting onto the Divina we contacted the assistant maitre’d At the Black Crab. We were then told, for the 1st time, that the ship had a large tour group on board. The Holistic group had an agreement with cruise line to bring on their own chefs. Since it was such a large group Corporate office had told the ship Holistic would have early dining. This was interesting, since I had called Corporate 3 times in regards to port changes from hurricanes, and requesting early dining each time. Corporate never advised us about Holistc being on the ship or having all of 1st dining during these calls. After getting information we went to guest services and asked for phone number to Corporate office department who made decision on Holistic. I was directed to speak with male guest service manager. For the next 10 minutes he would not provide the number—never got the number. After the 10 minutes I switched to requesting a fix to dining. I requested the manager to set speciality dining reservations at pre cruise prices. The manager finally stated that he could do that and would call our room by 6pm that night. I told him to leave a message on the phone or on tv message board. Manager failed to do either. Next morning went back to guest services. Manager was helping other guests when he looked up and saw me. When these guests walked away the manager turned around and walked into office. After making several trips in and out of the guest services area over the next several minutes, Manager returned. When he looked up and saw me standing there you could physically see the irritation on his face. He started the conversation by stating he could not make the reservations without payment authorization. I asked what happened to the phone call. Manager stated that he called but no one picked up. When asked why he did not leave a message he started to get mad. He then said “Stop putting words in my mouth”. I asked him if he did not agree to setting the reservations. He again said “ You are putting words in my mouth” accusing me of lying. At this point my wife tried to assist on getting the reservations made. After several more minutes Manager finally tried to call the assistant head waiter. After contacting the assistant head waiter we got our reservations. We left guest services wondering how bad this cruise might be. Over the next couple of days we learned how much impact the large Holistic group would have on the cruise besides just the 1st seating at dinner. We found that several normal events (shopping lecture, late theatre show, lounges) were not scheduled or moved to accommodate Holistic conferences and lectures. The Buffett area was cut in half for breakfast and lunch as it was turned into a vegan area. The evening entertainment was also cut in half since theatre and lounges were being used by Holistic. MSC never advised they had a special/event cruise on this ship. So on the 6th day of the cruise my wife went to guest services and wouldn’t you know it she got same Manager again. My wife asked for the gratuity adjustment form. The manager stated that they were left in the desk drawer next to the phone. We had already looked at the paperwork left in that drawer and knew the forms were not there. The male manager insisted they were in the drawer and would not provide the forms. We walked back to our room and took all the paperwork out and carried it back to guest services. This time we got a different guest service employee and her statement was “the forms are not left in the rooms. I will call house keeping and have them left on your bed within the hour”. This was completely different then what we were just told by the male Manager. While walking back to our room the stewardess stopped us and gave us the forms out of her cart. Upon returning home we completed the cruise reviews sent by MSC. We waited to hear back from MSC but have received no response. Given all the problems we had and the refusal of guest services to provide proper service, MSC needs a vast improvement in customer service training. The Corporate office needs to list individual cruise weeks that contain a large group/event on the ships. Especially when it eleminates dining options and entertainment. These are two of the main reasons people take cruises. Read Less
7 Helpful Votes
Sail Date: February 2018
We have been on quite a few very good MSC cruises previously and have just returned from the Caribbean on board MSC Divina. We booked the cruise in March 2017 and have never been informed of any special events or specialist parties on ... Read More
We have been on quite a few very good MSC cruises previously and have just returned from the Caribbean on board MSC Divina. We booked the cruise in March 2017 and have never been informed of any special events or specialist parties on the ship. If we had, we would seriously considered cancelling, especially knowing now what it was going to be like. We embarked at Miami. We had requested early dining on a large table out of preference and for medical reasons. As we got on the ship we found banners round the pool advertising Holistic Holidays. No way did we appreciated what it was going to be like I went to see the maitre-de at 1pm to register to early dining to be told that there were 2000 vegans on the ship and the early dining was allocated to them. I was stood in a long line of passengers with the same problem, one especially an American passenger who was rather confrontational. We were advised to use the buffet or go to reception and request a cancellation of the cruise and get a refund !!! I explained that we had not travelled 5000 miles with diner suits and evening dresses to sit in a buffet. By this time we discovered that there were many, (100’s not a few) with the same problem. Willing to give the late dining a try and went for dinner. Two of us were sat by ourselves at a table for 6 with empty tables around us. This obviously reflected the problems. We had to eat at the buffet for the remainder of the first 10 days of our cruise. BUT, a lot of the charter group also eat at the buffet not in the allocated early dining restaurants. The special area for Vegan food was half of the buffet, but queues developed at that section and the Vegans just came to the non specialist section of the buffet and literally vacuumed up all the fruit and salads. It is amazing just how much salad and fruit 5 non meat eating people can take from a buffet. When it was mentioned we were told by the group that they were not willing to queue and anyway, the specialist food was not good. To quote your staff, they had never seen people eat so many bananas; five or six per person was not unusual. The lounges were turned into book stalls and the quiet areas of the ship were dominated with lectures every and all day to the Holistic groups. We even tried the theatre at non show times, but it was not available. On the last evening of the cruise I visited the library at 8 pm to hand in some books that I had read to be told that I could not stay as they were recording a TV interview with one of the “eminent” lecturers. I had a face to face meeting with the concierge who well appreciated the problem, but could do nothing about it. He sympathised, but it was out of his hands. I was told that there were many complaints and all had been recorded and passed to head office. The cruise was a catastrophe for us and many others. We were never informed that this was going to happen. The ship was literally hi-jacked by a charter group which totally ruined the cruise. The cruise was far below the standard we expected. Read Less
Sail Date: February 2018
I chose this cruise because i went on the same ship 3 years ago and thoughth it was fantantic, this time it was awful. WORST cruise i have ever been on. They cut the entertainment to one half hour shows becauese "THE VEGANS" ... Read More
I chose this cruise because i went on the same ship 3 years ago and thoughth it was fantantic, this time it was awful. WORST cruise i have ever been on. They cut the entertainment to one half hour shows becauese "THE VEGANS" needed the theater. The entertainment was good but too much opera.. the food was not anything like the first cruise, it was hardly any choce. The crew didnt understand english which seems strange for a ship sailing from the U.S. The people we met (tThe Europeans) didn`t know why the staff couldn`t understand them either.A lot of the bars were off limits to us because they were being used by the VEGANS. Enen the gem lady was taken out of her normal venues. There was hardly anthing to do at nite. .And one more thing we were not allowed to have an early dinner. We had to have dinner starting at 8:30. We booked our cruise last year and was promised early dinner. Again THE VEGANS took up the early dinner no room for us. Read Less
8 Helpful Votes
Sail Date: February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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