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8 Helpful Votes
Sail Date: April 2018
I'll try to keep this as simple as I can. The ship is clean and beautiful. Great Mediterranean itinerary. We liked our balcony room and very nice steward. It was noisy and not a lot of sound proofing, but I expected that. Food was not ... Read More
I'll try to keep this as simple as I can. The ship is clean and beautiful. Great Mediterranean itinerary. We liked our balcony room and very nice steward. It was noisy and not a lot of sound proofing, but I expected that. Food was not great, usual crowded cattle buffet, usual cruise ship food that never really knocks it out of the park unless you pay extra for a specialty restaurant. Not sure what all the complaints of "rude Europeans" and different language announcements are about. That was not an issue for us, and I enjoyed being around passengers from different places. What's the point of traveling!?That is where the positives stop. I gotta say, should have heeded the reviews. I thought everyone giving negative reviews of Divina were just hard to please and too picky since we had a great time on other negatively-reviewed ships. Well, this time they are right. This cruise line advertises the Divina as a large ship with an endless amount of activities, lounges/venues, and dining options. That's all well and good, but they DO NOT have the staffing or QUALITY of staff to pull it off, aside from entertainment. Everyone seemed to only sort-of know what they were doing and were unable to answer or solve passenger questions, even simple ones like, "Hi, can I use my drink coupon here?" Yes, we researched where we could use our coupons and what was included, but once on the ship a lot of things were ambiguous. And no it was not a language barrier. All the spaces were too busy and obviously overwhelmed the staff. And why have visible bar/server spaces if you don't want people to walk up there for a drink? Sorry, but no one came to us after 30 minutes so we thought we were supposed to go up to you! In the end, I felt bad for THEM, not for me. It must feel awful to want to do your job, but not be provided with the resources to do so. I think this is what leads to less smiles and poor service, not that they are "European" as some reviewers theorize. Excursions: We received tickets for excursions each evening with ambiguous instructions. You had to read your ticket AND refer to the daily program to get the info, and then get even more information at your meeting place. Even then some important details we only overheard. Just put all the info with the ticket and where to show up outside the ship like Royal Caribbean. No crowds or groups herded out all at once. This is one of MANY counter-intuitive processes on this ship. Another sour note was watching an elderly couple asking to go just a minute ahead of our disembarkation group because she had mobility issues. Nope, wouldn't accommodate (or the employee wasn't practical/knowledgeable enough to make that call) and they were herded out in the huge crowd. Just let them go! When staff know what they are doing and are confident in the processes, they know when to make exceptions. The website is a whole other issue. I canceled a couple of excursions and internet packages well before the cruise for both of us and only got reimbursed for one person. It's been 2 months and 4 phone calls and they still haven't refunded as promised. Compared to other big-ship cruise lines, MSC has a LONG way to go to sort out their processes and staff quality. Staff deserve good training, and paying passengers deserve well-trained staff. Come on MSC, step it up. If you can't, then put a disclaimer in the booking that states you can't promise the services advertised. Read Less
6 Helpful Votes
Sail Date: April 2018
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina ... Read More
Friends asked us to join them on this cruise as they had never been on a cruise before. We had travelled on Princess Cruise line before and could not help but compare the two. In fact there is no comparison! Don't get me wrong Divina is a magnificent ship, but I'm afraid thats where it ends! Overcrowded, to many children onboard even making late dining a nightmare (9 o'clock) kids crying & running around. 2 smoke rooms onboard as well as smoking in the Casino....smell permeated through the ship. Food very very average in restaurants, marginally better than buffet (which was full of rude people that piled their plates like there was going to be a famine) the staff are obviously not happy. Entertainment the same every night! English about 4th down on the list spoken onboard. 15% surcharge on everything purchased onboard...coffee, drinks etc. They also tried to charge €10 per person per cabin a day!! When we questioned this we were told it pays the staffs wages...sorry MSC your job to pay wages!!! And we will tip those that deserve it!! Shuttle costs expensive. Would i recommend MSC? No way. To many unruly kids, arrogant travellers, no organisation in buffet as well as theatre...umhappy staff (no wonder with the way they are treated by some onboard) Read Less
3 Helpful Votes
Sail Date: April 2018
The ship MSC Divina was absolutely beautiful the excursions great but the crew and entertainment crew including the performances at night... poor the crew was rude and seemed tired or not like they wanted to be there didn't see much ... Read More
The ship MSC Divina was absolutely beautiful the excursions great but the crew and entertainment crew including the performances at night... poor the crew was rude and seemed tired or not like they wanted to be there didn't see much smiles from anyone of them so disappointed! The on board activities wasn't fun so I don't know what I should say about it. I was on a local cruise about two years ago in the MSC Sinfonia and Opera and I can say that the Divina crew should go learn from them! They were so much fun the activities and the performances was tops! There was so much to do that we had to cancel some things just so that we could join the entertainment crew. On the Divina we were looking for something else to do because the entertainment was so useless. And you also wait for ever to catch a lift to go to another floor, on some of the other ships I've been on had no problem with that... just saying you guys need to step up your game! Read Less
8 Helpful Votes
Sail Date: March 2018
We had past experience with msc-positive. this cruise convinced us never to use them again. ship is understaffed and service is poor. Guest services and excursion office were terrible-wrong information many times. in 3 different ... Read More
We had past experience with msc-positive. this cruise convinced us never to use them again. ship is understaffed and service is poor. Guest services and excursion office were terrible-wrong information many times. in 3 different ports there were shuttle charges . ONLY IN THE NIGHTLY NEWSLETTER DID THEY INFORM ABOUT THIS- Prices ranged from 13 euro to 16 euro and because they choose to dock outside the city-there is really no choice. there is afeeling that passengers must conform to convience of the crew. The ship is very clean and weel kept-food is okay-not enough good points to cruise with them again. the entertainment was about the same everynight-same singers and dancers-only the opera evening was worth it. ON THE LAST NIGHT THE NEWSLETTER WAS DELIVERD AT 22:00 To our room-informing us to have luggage outside by 23:00 and to vacate the cabin at 7:00-again no timely notification. the ship is nice but with everyone on board-public spaces are very crowded. some of the crew do their best-but the ship sorely lacks manpower. T Read Less
2 Helpful Votes
Sail Date: March 2018
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were ... Read More
Overall I rate our experience as poor. Here are some details. The entertainment shows, we felt had too much opera singing, it felt like it only appealed to a niche audience and didn’t appeal to the larger group. I think people were interested in seeing more flavorful acting, dancing and regular music from 50s, 60s or 70s, so we could sing along. We waited too long for waiter service, and throughout dinner he was continuously rude. Also the whole order of things seemed very disorganized, like an afterthought....extremely slow service. Also, sometimes people have custom requests, this seemed entirely impossible with your staff. Specifically when asking for salad or soup first, the wait staff seemed inflexible, and that made us feel more like a number and less like a valued customer. Then, when I tried to rent a movie in my room, more problems trying to stream it, unfortunately we were charged for movie that took two days to watch as it kept going off and the screen kept pixelating and freezing. We then went to the front desk to report about the movie problems. The desk staff refused to credit the fee, denying our problems, and also made us feel belittled...sayingthat we were the problem, insisting it played ok, almost accusing us of lying, which of course we would not. This made us feel uncomfortable and not happy or vacation like. Also we went for an off boat excursion, they took us out on a bus, but nobody was given any clear instructions on now to get back. How upsetting for the group of us. We soon realized, to our dismay that after the tour, we were stranded in a foreign country. A few us us decided to take a taxi to get back to the boat, at our own expense, which was terrible because it seemed appropriate the the bus would pick us up at the same place. The Who experience was full of stress, rudeness and disappointment. I hope you take this review to heart and improve your guest experience. Thanks for reading this. Read Less
20 Helpful Votes
Sail Date: March 2018
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and ... Read More
Excellent pricing on Transatlantic Crossing. Currently sailing the MSC Divina Transatlantic Cruise and have been receiving many questions regarding the ship, the journey and the experience so far. Internet service is quite slow and intermittent so I will condense this to bullet points. 7 days left on the cruise, hopefully some of these issues will be fixed. I'm hopeful! The Good: MSC Divina is a beautiful ship. Modern decor and amenities... a beauty to be sailing on. Diamond stairs!!!! Embarkation was smooth, well organized and efficient. Ship is very clean, and constant cleaning / painting is observed. Balcony washed frequently. Nice fresh smell all around. Captain Francesco Di Palma did an excellent job navigating us through the winter weather in New York and high seas to Bermuda keeping us all safe. Public restrooms clean and well stocked. Stateroom is average size ( balcony larger than NCL and approx the same as Princess) Flat screen Interactive TV in cabin Room for 2 chairs and footrest/ ottoman on balcony Cabin steward is professional, friendly and efficient. Room kept immaculate Good variety and tasty options at the buffet Hot food hot, hint: find a table and claim it before getting your meal. It cuts down on the time trying to find a table while your food cools. Cover your plate with another to help keep food hot. The entertainment is top notch. And so is is the Entertainment team. They work their butts off and seem to enjoy doing a fantastic job. Sandwiches,light snacks available complimentary on 6th fl. Snacks, like chicken wings available in sports bar, complimentary but must consume there - Not available to take to your room The solarium is a great place to hang out, with the glass ceiling covered. toasty warm hot tubs and pool. Awesome job making announcements in all major languages. Ice tea, lemonade and tropical drinks available throughout the day Self serve ice cream machines from 12 noon till 10pm. Excellent attention to guests with mobility challenges. Plenty of deck space and deck chairs to lounge on all decks. Heated pools Excellent pizza!!!! The Bad: A high percentage of staff and crew pass guests without a greeting. No nod of the head or a smile. Communication needs improvement! Many issues can be solved by communicating at the point of contact rather than waiting for the issue to escalate TV in cabin is tiny! Way tooo small. It's hard to view it, lying in bed. The chair is on the same side of the wall as the TV, so not able to sit and watch TV. Must sit or lie on bed. Shower curtain looks dirty and moldy on the hem... no rubber mat for tub to minimize falls No bath soap/ gel or lotion provided. Shampoo and conditioner in dispenser only. Food in dining room is marginal. Service is excruciatingly slow. Staff ratio to diners is too high. Staff in dining room is so rushed they have no time to interact with diners. Rush, rush, rush. Issues brought to staff attention takes a while to be resolved. No communication regarding issues brought to attention unless expressed again. Buffet is very crowded, and looks like many guests choose to have dinner there rather than in the sub par dining room service. Buffet closes down between 12-1230pm and after 9:30 pm There should be a venue open throughout the night, only room service is available for a fee. Buffet closes at 9:30 pm. There's a charge for room service. Snacks, like chicken wings available in sports bar, complimentary but must consume there. Not available to take to your room. At NY the signs for disembarkation were sparse to non existent, trying to get off the ship took at least 15 minutes trying to find where to disembark. Ponta Delgado was much better! No MSC app (on mobile phone) for on board use, to check daily schedules or dining times. It's available in the Caribbean only, I was advised. There's a miniature bowling alley which charges $8.00 per game. The Very Ugly: Guest Services staff not empowered to solve issues. Passing of the buck, blame placed on another department and no responsibility or recommendations to solve the problem. The internet streamer plus package I pre purchased, came with 20% bonus. When I inquired on board about the bonus, was advised the packages were changed, and no additional bonus would be issued. Unable to contact Guest Services via email or phone without using your own dime! Advice to complete post-cruise form regarding issues experienced while on board. Opportunities exist to fix the issues but no concern shown on how to fix the issues. On Transatlantic Crossing... no TV service for 5 days. Understandable since we are far from any land and satellite service but on arriving in Portugal, got the same statement that no satellite service for TV but the internet service works! On further inquiry, advised they are manually resetting the TVs and should be completed by midnight. It's midnight the following day and on follow up, advised TV will be set to international satellite on arrival in Genoa, which is 8 days away and the end of the cruise. Advised that some TVs are working, but not all, It would be great if one of the TVs working was in the public area, like the sports bar or one of the other TVs that constantly show excursion information. I asked at reception desk for additional mbs on my internet plan so we could at least check the news or sports scores and was advised they were unable to do it. Guest services advised they have a news service, but would not be able to give a complimentary issue so we could be informed on news or sports. When asked for customer service email or phone number, was given info on how to complete a post cruise survey. No opportunity to fix issues until AFTER the cruise. As of noon today, still waiting for an appointment to speak with guest services manager. Read Less
7 Helpful Votes
Sail Date: March 2018
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times ... Read More
While the ship's public rooms are awesome, it's not enough to make up for the cramped cabin, less than average food, loud and obnoxious travelers, limited activities and the incessant announcements at the most inappropriate times in 5 different languages. This ship is so noisy and loud, you'll be begging for a place to go for just a few minutes of peace and quiet. Oh, yeah....you'll find refuge In that tiny cabin. The MSC model is clearly designed to get you to spend as much money as you can because everything is extra and there are lots of rules that seem to change depending on who you talk to or what day of the week it is. Prepare to be flexible and roll with it or you're going to be very unhappy. We upgraded to Fantastica because I like room service in the morning..just coffee and toast and maybe a hard boiled egg. Well forget the egg, can't have it. And, as for toast, no can do gluten free because you can only get that kind of bread in the DR, but yet they say they'll accommodate GF diets. Not really. And no write-ins, that's a no, no. Entertainment was mostly opera, which was okay, but ten times! The stage presentations were average and somewhat hokey, but the dancers were exceptional. The other entertainment (ventriloquist, and a couple of singers) were substandard C Level acts, and can't help but think they were hired because they could speak more than one language. And forget the cruise director, what a loser. On the positive side, we had a wonderfully amiable cabin steward and our waiter and assistant were great. Also, the GF menu in the DR was much better than the regular menu. Our table mates were envious. The staff at the reception desk were exceptionally helpful and cheerful despite long lines and lots of queries. This was the second time for us on MSC and have to say it will be our last. The value vs. experience just isn't worth it. Read Less
3 Helpful Votes
Sail Date: February 2018
I choose the cruise because l liked the places it visited. When we arrive to pick up the ship in Miami the guys that take the suitcases asked for a tip without even touching the cases got the impression that if l did not give him any he ... Read More
I choose the cruise because l liked the places it visited. When we arrive to pick up the ship in Miami the guys that take the suitcases asked for a tip without even touching the cases got the impression that if l did not give him any he was not going take the cases not a good start complained to the ship they washed there hands of it. Got on the ship it was beautiful inside. I paid all inclusive with the drinks it was great l was dining in the black crab the food was either warm or just warm not impressed. Went to the breakfast buffet in the morning not advised pack of animals would think they had never been fed!!!!!. Tried looking for an inside bar on the upper decks but to no avail none all inside on decks 5 6 7 they were nice but no views other than the other passengers. Went to the theatre show not very good walked out on them all bar one Micheal Jackson show . The bands on the ship were very poor apart from a lady singer Sonia.Over all l will not be back on a MSC ship if that’s an example Read Less
3 Helpful Votes
Sail Date: February 2018
Repeat cruisers on the Divina with 12 months. The 1st time there were issues and we were told they were corrected. They were not.We knew the short comings and were prepared for them, or so we thought. There was no bar service the 1st time. ... Read More
Repeat cruisers on the Divina with 12 months. The 1st time there were issues and we were told they were corrected. They were not.We knew the short comings and were prepared for them, or so we thought. There was no bar service the 1st time. Now, there was bar service but if you drink required ice cream like a frozen mudslide, the bar staff would not get it for you. They told you to go the a different bar and get it yourself. In the buffet area they set up wi-fi calling discs at the tables. You hit the button and someone comes to take your drink order, only beer, wine, juice, and milk though. No Bloody Mary for breakfast. Great idea but they didn't work. There was no entertainment by the pool area during the day time so now they piped in Caribbean music followed by Country & Western. MSC cheaped out and it wasn't well. There still isn't anything to do on the ship. They had Bingo, a card reader, a palm reader, and gave a class on making a box from 2 sheets of construction paper. Seriously. People were complaining everywhere. Here's the worst of it all, It seems MSC sent out all the boarding paperwork and right up until we boarded the Divina, we were CONFIRMED for 1st dinner seating, which we HAD to have for our child who had medical and dietary requirements, which we notified the cruise line 45 days prior. We got our boarding cards and noticed we were moved to the 2nd dinner seating. this was not going to work, We were told by dining room staff that there was a large vegan group (2700 people) on board and they bumped everyone to the 2nd seating. Many people could not do 2nd seating for various reasons: older individuals who could not digest their food at that time would be ill and not sleep, people with young children who couldn't wait until 8:30 pm to eat, and us with dietary and medical requirements for our daughter who couldn't (per medication schedule of the past 4 years) couldn't be changed. MSC DID ABSOLUTELY NOTHING for any of us! We were told that MSC knew 3 weeks prior to sailing that they were bumping all of us and made no attempt to accommodate any of us, not did MSC even offer an apology. We were told that our comments would be forwarded to the cruise line. We were deprived of our formal nights, and no formal family photos. This was minor compared to trying to feed our child nightly. The people on the ship never even saw our dietary and medical concerns for our child. It was never forwarded to the, We paid cheap money for this cruise and we probably got what we paid for. It was nothing more than a glorified taxi ride to the islands. Upon a formal complaint to MSC, I was told by numerous MSC employees that MSC owed my family a vacation. MSC however eventually offered a 50% off discount if we went back and spent another few thousand dollars to give MSC a 3rd chance to ruin my family's vacation. They did give me 20% back from the cost of my trip which was basically better than nothing. I applied it to a Royal Caribbean cruise. MSC doesn't care about your loyalty, just your money. Spend it elsewhere. Read Less
1 Helpful Vote
Sail Date: February 2018
I signed up for a Holistic cruise Feb 15th 2018. I have been on 12 other cruise lines and figured that this ship could not be that bad if 2000 people were attending this special Holistic cruise. Ha, people really need to speak up.MSC sent ... Read More
I signed up for a Holistic cruise Feb 15th 2018. I have been on 12 other cruise lines and figured that this ship could not be that bad if 2000 people were attending this special Holistic cruise. Ha, people really need to speak up.MSC sent us a review survey which would not go the the next page so I was unable to complete it and I gave up. So here is my thought on this cruise line and why I will never sail with them again. I was unable to complete the survey as it will not go to the next page when you are in the page "which areas have the most impacted positively and negatively on your MSC cruise experience. When I select next it just goes to the top of the page. As a Canadian I had a lot of difficulty when trying to register, before the cruise departure, for your MSC club and gave up. I believe it's a glitch in the address that prevented me from doing it. I then called and the girl could no help me. So since I can't finish the online survey, here is my opinion. We felt like cattle every time we went to eat. The vegan buffet opened at 7:30 am which is much too late as well as lunch time should opened a 1/2 hour earlier. It was always very crowded around the buffet and it made it hard to walk. People wait in line for one item. Maybe split up the stations so people go to what they want to eat directly without waiting in line and passing in front of food they never had any interest in. The staff at embarkation and disembarkation for the daily stops were very rude, never smiled, never said have a nice day. the same with the staff on the outside of the ship. They need to remember this is a service industry and if you are not happy then go work somewhere else as the cruise customers pay your salary. I've done 12 cruises with 4, 5 & 6 star ships and have never had such poor attitude. I believe had the staff been friendlier my experience, comments and rating would have been better. The buffet staff and were also rude with attitude. Never said please and spoke to you as if you were bothering them. We were told by someone that they were angry at the Holistic cruise crowd and that is why they were rude with us. The occasional staff was nice and friendly but they were few. This is what allot of people talked about. The buffet was ALWAYS running out of utensils, and trays of food and it took too long to replace the tray, often 10 minutes at which point you just say, never mind. It's a beautiful ship, too bad the staff could not be pleasant. I encountered a problem at the Villa Rosa where I went at 7:45 am, expecting to be seated right away. I told the hostess that I was waiting for my party and we would be 4 altogether but I was arriving from the gym earlier and need to sit down since I was getting a very bad headache. She just nodded and made me wait. After a couple of minutes I asked her why other people were being seated and I wasn't, she replied that their party was complete and I had to wait. I explained that I wanted to sit now and she finally asked someone to sit me down. At this point I had to get aggravated again just to get water. REALLY! the food service was also bad but I won't even go there. There were so many instances and I know I won't come back. We went on the Holistic cruise for the lectures so that was great but to just go on a vacation on this cruise line, I can get much better treatment and value and appreciation for my choice on another cruise line. The people who thought it was great had never been on a cruise line or only on this one trip. Many experienced travelers were not impressed. The elevators were slow. As for my husband and I, this is purely a reflection of management. Nikki Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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