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232 MSC Cruises MSC Divina Cruise Reviews

My husband and I chose this ship due to wanting a short getaway and check out a different cruise line. The ship is beautiful aesthetically. The staff (the few than can understand and speak English) were unconcerned and just there to do a ... Read More
My husband and I chose this ship due to wanting a short getaway and check out a different cruise line. The ship is beautiful aesthetically. The staff (the few than can understand and speak English) were unconcerned and just there to do a job. No one smiles, greets or carries any conversation until the last day of the cruise, then everyone wants to wish you a nice day! Food was the worst I've ever had. Pizza, Hamburgers & Hot Dogs. Oh...and don't let me forget Pork or Fish for the main meat served at breakfast and in the buffet....everyday. Sorry MSC, but Americans do not eat Hamburgers, Hot Dogs and Pizza 24/7. Nor do we want cheese in everything. Now, fix a plate of food and good luck finding a seat for 10 minutes!! So many huge families and kids on this ship. Time of year? cheapness of a 4 day cruise? I don't know but it was packed. This cruise line has a lot to change and learn if they want to be competitive in North America. We will never cruise with them again and so was the attitudes of others taking this cruise line for the first time. Read Less
Sail Date July 2017
Wanted a multi-generational ship. What we got was a cruise without an identity. Ship is too large for a staff that is not well trained. Crew was polite enough, efficient to the point of being mechanical. Most were not very knowledgeable ... Read More
Wanted a multi-generational ship. What we got was a cruise without an identity. Ship is too large for a staff that is not well trained. Crew was polite enough, efficient to the point of being mechanical. Most were not very knowledgeable about anything but MSC talking points. Robots could have been programmed to at least have some personality and be able to tell you something about ports of call. Our crew in the YC area was good, but you better not leave that area. Pool bar area could have been better taken care of by servers. You had to ask someone to wipe tables in the covered dining areas sometimes.. Usually came up to see cup circles on table tops. Bar only had one blender, which did not seem enough, since most folks ordered blended drinks and had to wait too long if lots of folks were up there. Our cabin was loud and had dirty carpet, for a ship that was so well taken care of I never took my shoes off as the carpet was dirty and worn looking. Couch also had mystery stains. A few other things were spotty as well. While YC is very nice, it's not white glove..Dining was so far away and seating was very tight, we hardly went, as I like to brush teeth after meals and thought dressing up and walking thru the whole ship was a bit much. I felt overdressed after the first day and toned it down..Many passengers were rude and the kids were up far too late and in the wrong places, and while the crew was efficient, the only place I say anyone enforcing the rules was by ushering people out of the Yacht Club area, where we were staying. I like to dance and thought the DJ in the teen club was far better than the dj in the adult disco. Adults would step into the teen club first because of music, only to see kids having a good time. Please take the fellow who speaks with such a thick accent off the mic in the black and white lounge!!!!! Even though he was speaking English, we think, we never knew what he was saying...really not an American thing, even the English couple and the Spanish couple sitting with us struggled to comprehend what the heck he was saying!!!! Our room size was great, location of our room was horrible, room 16027 under the pool area. Not one day of undisturbed sleep. I got tired of calling the front (concierge) desk. The 1:30AM scuttling was what sealed the deal, to make me say never again...we got two 30 minutes spa passes..for all of the noise on a 7 day cruise... The ship is very well maintained by the crew, this is the best bit about the ship.. I could write a extra long review, but I will say if you want communication issues, (had to step out in hall to hear announcements, should have option to hear announcement in room. Had one in room announcement the whole cruise). If you like lots of kids running around, disrespectful fellow passengers, an unhappy or confused, (language/cultural barriers galore), looking crew, kids in the disco past midnight asleep on the couches, and scary violent shaking when docking at ports...this is your ship. Read Less
Sail Date July 2017
We chose this cruise line to do something different. We have been on Norwegian, Royal C., Celebrity and Carnival. We booked at the Boston Travel Show in February and it seemed like a good deal at the time. There were some good things about ... Read More
We chose this cruise line to do something different. We have been on Norwegian, Royal C., Celebrity and Carnival. We booked at the Boston Travel Show in February and it seemed like a good deal at the time. There were some good things about the ship: The main staircase was to die for, most of the decor was elegant, the room overall was spacious and the balcony was very nice. The crew was was friendly and attentive but some had a hard time with English. I do not consider this a big deal, that is, until you have an issue and cannot convey your problem so it can be remedied. The issues with the ship: the buffet- the food was fine but the space was poorly organized, not enough seating- not even close, you felt like you were in a school cafeteria on pizza day- crowded and lines were horrific and I ate almost every meal here cold as we could not find seating. The main dining room was also crowded, too many seats for the tables and too close together. We kept getting bumped every time the waiter walked by. The specialty restaurant- where to begin- you pay additional money for this but it looked like a cheap diner- the food was great but plastic chairs made for children, fake cheap wood tables and a view of the life boats- don't bother. On every single other cruise line we have been on the specialty restaurants were always premium as the food was better, the decor was fancier and usually has one of the best views, so disappointed. As for the cabins- only really one complaint- the bathroom- why would you put a mounted toilet bowl brush right next to the seat of the toilet so every time you need to go, you get hit with the brush handle? There was room to put it behind the seat- come on folks- common sense people. The shows were sub-par at best. The first night was okay but the rest of the nights, we saw the same dances/tricks/acrobats do almost identical stuff to different music. I am not a fan of opera so the opera night was not my cup of tea but admittedly, they had beautiful voices. The last night was the best as it was a Michael Jackson Tribute and it was high energy and fun. Overall, this was my least favorite cruise ship with one exception and that was one of Carnival's ships. This could have been a much better vacation if they just paid more attention to the dining aspect. The buffet was so crowded it completely ruined the experience. The main dining room was only acceptable as the folks we were seated with were awesome. I would not waste my money on any premium restaurants in the cruise line without checking it out first. The food was great but I felt like I was at McDonalds. Read Less
Sail Date July 2017
This review is for our sailing on the Divina, June 24 to July 1st. We booked an Aurea Experience. It is with much regret that I feel the need to write this review and sadly I have to say that it was my least favorite cruise ... Read More
This review is for our sailing on the Divina, June 24 to July 1st. We booked an Aurea Experience. It is with much regret that I feel the need to write this review and sadly I have to say that it was my least favorite cruise experience to date. We are seasoned cruisers and have also sailed in Europe, and the Mediterranean with other cruise lines. So we are used to that European feel. This was our first experience with MSC. Let me start by saying that cruising is one of our favorite vacation venues. It allows us to relax and decompress from very stressful careers. In the past, our experience on cruise vacations has been nothing short of exceptional. The environment was both relaxing and stimulating. The cruise environment allows us to tailor our vacation to our needs/desires. We were very excited for our experience when we booked our cruise on MSC and we planned our vacation with the expectation that our week in the hands of MSC would be comparable to the experiences we had on past cruises. Unfortunately, this was simply not the case. Upon arriving at the port we were faced with extremely rude porters, who told us now was the time to tip them. I always tip, but find it very offensive to be asked for a tip. So I didn't tip the porter. We worried our bags wouldn't make it onboard...they did! There was no sign for priority boarding we asked three different people outside the terminal and were finally taken inside. Again, no clearly visable sign for priority boarding. Once through security no one was directing Aurea, or Yacht Club to the two desks to handle them. Luckily we saw the desk signs got out of line, and went there. I would guess the line had about 1500 people in it. We were handed our paper work and on the ship in less then 20 minutes. However, people in the main line waited well over an hour to get to a desk to check in. The disappointment with our experience started almost at the time of boarding. We were greeted by staff who were less than welcoming ( no one said hello unpon boarding, and we were just told to go eat on deck 14) We, given the fact that we were on an MSC cruise and the Divina for the first time, had questions. When we asked questions of the staff we got vague answers, or were told erroneous information. During the course of our cruise we were met with apathy, and on at least two occasions experienced overt rudeness. We did report this dissatisfaction to the front desk. I have to give them credit for making an attempt to make things right. We were offered a complimentary meal at the steak house. Unfortunately, even that experience was a let down. Our table was not ready, we were served cold bread in a paper bag, no butter, had to pour our own olive oil and balsamic, and the venue was under staffed. We ordered a vegetable plate as a side dish with our steaks and when it arrived there was one single piece of broccoli to serve 3 persons . We were told that they "ran out", however we did see broccoli the next day, on the buffet and in the dining room. The final straw was on the final night of the cruise. One of our party walked out of our cabin without his room key. He noticed a Cabin Stewart two doors down and requested to be let back into the cabin to retrieve his key. The staff said “that's not my cabin. You need to find Albert.” Unfortunately, on the final day of the cruise, two of the three of us had never even met our Cabin Steward Albert. Imagine trying to find Albert when you have no idea who he is! Never before on a cruise have we been faced with a “not my job” mentality, and made to feel like a burden to the staff. On numerous occasions we had no washcloths in our stateroom ( reading other reviews this week it appears this was a reoccurring problem on our sailing) and on the last two days we're never given a daily program in our room. While the ship was beautiful it was cut up and not very open as your typical Royal Caribbean, or Carvival ship. As MSC is the only cruise line that allows children to sail free there were a large a amount of kids on this sailing. Some of this clearly was sailing during the summer. The ship was at capacity almost 4300 passengers. Many areas were extremely crowded. One day we tried Top 18 which was included in our Aurea experience. While a lounge chair was free, their was a charge for a sun bed. The Aurea experience included full use of the Thermal Spa. The thermal area is extremely poorly designed and the male and female areas are visable to all walking the hallway. You could see women in the dry saunas and men in theirs, the entrances to both the men's and woman's dry sunas, and also the male and female showers. Imagine my surprise when I saw a naked person of the opposite sex getting into their designated showers area. Frosted doors would have been expected or completely separate private areas. I had two massages on board, both were good, as were the extra charge spin classes. The gym was very crowed on sea days, at peek times. Service in the main dining room was good, as was the food. Our waiter (Vijay) was exceptional. Since we were Aurea we were seated in that area, and could eat at anytime. My steak at Eately was no better then the steaks, in the dining room with the exception of salt being served on the plate. Shrimp cocktail is an extra charge item in the main dining room. The food in the buffet was good but the variety was not as great as other cruise lines. Food did change daily, but if you wanted Indian food it was only available on the sail away day. We never saw it again. Staff had no idea where the omelet station was. We had to ask five different people and finally an officer of the ship overheard us ask and walked us outside to the station. The panacotta was excellent, as was the pizza. The pizza was the best ever I have had on a ship Our balcony stateroom on deck 13 was among the best we have ever had. Only one of the three of us ever meet our cabin steward. While the room was clean there was some dust on the ceiling, and our balcony glass and windows were filthy. They were cleaned on our first port day. Our shower had water stripping falling off of it. It took two days to get it removed. It was never replaced and just thrown in our bathroom cabinet. Since it was never replaced we had excessive water on the floor after every shower. As mentioned earlier there was a problem with getting wash cloths. Shows were very good, as was the afternoon opera performance. We also enjoyed the violin and pianist, in the evening, in the main lobby. Keepin mind they are entertaining people who speak different languages...so I can understand some of the complaints about repetitiveness. The Queen show was excellent! Movies on deck weren't every night, and weren't as enjoyable has on other lines. The screen is on deck level, not mounted on a deck above. You can't watch a movie from an upper deck. No lounge chairs, only chairs from the nearby tables, no blankets, or pop corn. Service at the front desk was exceptional. But there were long lines. I would to recognize the staff at the front desk (Theresa, and Mariamichela) for their exceptional service... but even they couldn't fix everything. (Not their fault) The general staff was hit or miss and more on the miss side. Very few of the staff, we encountered, in the halls said hello. Some were rude, and one started an argument with us telling us we know nothing about his country! We were told by one crew member who had been on the ship ONE Week that they wanted off! Totally shocking for a passenger to hear. Many of the crew didn't have a complete understanding of the English language. This would be fine if you started sailing out of a non US port...totally unexceptable when stalling out of a US Port! I was asked to leave the past guest party because I had on flip flops, but I was appropriately dressed. I hadn't put on dress shoes yet, as dinner wasn't for 3 hours! What a way to treat a Gold Voyagers Club Member! I know that MSC would like to expand its presence in the US cruise market, but given the experience we had, I find it unlikely that MSC will be able to capture the US market and keep it unless there are some major changes. With stiff competition and exceptional customer service by their competitors I believe that MSC will struggle to gain its market share and be a true contender for the US cruise business. Read Less
Sail Date June 2017
We chose this cruise based on price as we traveled with 7 family members. Embarkation was a little out of control and took too long. We arrived really early as well. The ship was very pretty but the design is old fashioned in my ... Read More
We chose this cruise based on price as we traveled with 7 family members. Embarkation was a little out of control and took too long. We arrived really early as well. The ship was very pretty but the design is old fashioned in my opinion. It was clean and the entry sail was smooth- barely felt the ship move which was great. The decks were kind of choppy and the flow of the 4000 plus passengers ended up having tons of people walking through the various lounges and such during activities. Entertainment was basically the same every night. The shows were boring. The activities were AWFUL! You WILL be bored on this ship. There was no way near enough activities and things like the trivia literally were like 10 minutes long! Shows were something I feel only older people may enjoy and by older I mean 70-80 year olds. There was very little variety. For people traveling with teens, I do not recommend this ship at all. Your kids will be bored, big time! Nightlife was pathetic- 10 year olds were allowed in the dance clubs at all hours...(after midnight also!) I am sorry but thats just not appropriate nor do I want to be out enjoying a cocktail with a 10 year old dancing next to me! Those activities should have been adults only for sure. There was just nothing to do at night. Too much karaoke. Too much cheesy activities. Too much "international" dancing. DO NOT book speciality dining. There were kids in bathing suits running through the galaxy restaurant during our meal. It took TWO HOURS to get our EATALY pizza and when we went to the Eataly steakhouse, the service was slow...no water refills during meals...waiters that disappear..food was just ok. One of our waitresses in our main dining room was rude to us when we asked for more creamers for our coffee. Some staff appeared not to understand english at all. Soups were watered down...clam chowder tasted like chicken soup. Dining is just not up to par. At one point I was served burnt food. Each and every time I called for room service I was either told they were too busy to take and order or the phone was never answered. I never was able to get room service because of this. Stay away from the casino. a total RIPOFF!!! Machines are awful! So the trip was safe...the ship clean...no one got sick from the food so these are all good things BUT the ship is not for Americans. Music played is almost always international. The activities were boring and just not fun in most cases. I feel as though the ship is seriously understaffed as the service in all areas EXCEPT for the gentleman that cleaned our room. In all other areas ( especially dining and activities) the service was substandard in comparison to the other cruises I have been on. The F1 simulator my teens tried was partially broken. They nickel and dime for EVERYTHING! They don't tell you about the gratuity charge either which was $12.50 per day per person. I would not sail with MSC again. I will stick with Royal Carribean. I would rather pay more money for a great experience than pay less for a mediocre experience. Read Less
Sail Date June 2017
We chose MSC Cruises because of a friend referral. We will not use this cruise line again. The ship is glorious, the shows are great, Andre was the highlight of our week, but the food is not great and the service was horrible. We waited ... Read More
We chose MSC Cruises because of a friend referral. We will not use this cruise line again. The ship is glorious, the shows are great, Andre was the highlight of our week, but the food is not great and the service was horrible. We waited over an hour for iced tea during one of our dinners, we never knew when the sports bar was open because the times were not correctly listed, we were not properly greeted when entering the ship our first day, several of the servers were extremely rude, there was NEVER a manager to be found and we were told "no English" when we requested help twice. The cruise ports out of Miami, FL, so "no English" is a problem! The service was so bad that we could specifically callout the 3 people that were actually nice on a 7 day cruise. They boast about all the new ships, but they really need to improve service before taking that plunge. We were told by 4 other US families that they will never use MSC again as well. Also, one of the 4 told us that they used MSC last summer and it was so much better. Our first cruise ever and this line could have ruined it for us! Read Less
Sail Date June 2017
This cruise was chosen by a relative who desired an extended family cruise together, and was chosen largely based on the lower cost. I have worked for both Carnival and Princess Cruise Lines, and have cruised with Royal Caribbean, Holland ... Read More
This cruise was chosen by a relative who desired an extended family cruise together, and was chosen largely based on the lower cost. I have worked for both Carnival and Princess Cruise Lines, and have cruised with Royal Caribbean, Holland America and Disney. MSC was by far the strangest and less comfortable than of any of my other wonderful experiences. We would not cruise with MSC again. I learned minutes before disembarking that the entire staff of the ship only had three American staff members onboard. This partially explained why our experience felt "off" for the whole week. While MSC Divina seemed to be trying to provide a largely "American experience" by using English as the primary language, sailing from Miami, featuring a Michael Jackson show on the last night, etc., the feel is definitely International, with an emphasis on Italian culture and cuisine. Several members of the cruise staff did not understand what they were talking about during Trivia and other games and activities, consistently mispronouncing names of people and places, and did not do a good job answering cruisers questions, etc. The dry erase markers didn't even work for the Staff-hosted Pictionary event. These activities were pitiful. The ship was quite beautiful. A lovely design and pretty good layout. Our indoor cabin with porthole was fine, but was quite dirty upon our arrival. Corners of shelves and corners of the floor appeared to have never been cleaned. Dust and dirt was caked in the corners. There were cut toenails on the carpet, and hairs in the drawers. After tracking down our cabin steward, he said he had been in a rush, and would clean it again for us, but by then we were trying to unpack, etc. They apparently do not routinely provide washcloths either. We had to ask special more than once, because we hadn't been given any. He told us "this is a European ship"... he would get some to us if they gave any to him, and there was no guarantee. There was no 110 volt outlet near the bed to use for my CPAP machine, and when I went to the front desk to ask for an extension cord, I had to pay a $30 deposit to ensure its return. The ugly extension cord was falling apart and had to be stretched across the small cabin for the week. * Many areas of the ship were too warm and there wasn't anywhere for a person to ever really cool down. Our stateroom was always too warm regardless of the thermostat working just fine. We also found the Villa Rossa restaurant and the Theater to be consistently too warm. No staff member ever answered any of our phone calls from our cabin. We listened to hold music with a repetitive recording in mispronounced English, and were disconnected every time all week long. So we always had to stand in a long line at the desk for customer service (usually with a non-smiling staff member.) Dining in the main dining room was the worst of any cruise I've been on. Very slow, none of the fish was more than "edible" for anyone in our party for the whole week who usually enjoy Grouper and Cod, etc. Thank goodness the buffet was much better. I'm a veteran of Entertainment and Cruise Staff Management aboard both Princess and Carnival ships, and found MSC Divina very different (and mostly not in good ways from an American perspective). Overall, it felt like while English was being used as the primary language, American values aren't quite understood, and having some American staff onboard would be very beneficial for a company sailing from an American port. * The toilets throughout the ship seem chinsy and we frequently encountered SMELLY and DIRTY bathrooms! (the men's near the photo office on the last night was disgusting.) This was not an isolated instance, though. I do not recall seeing anyone caring for or cleaning restrooms during the week, and even the bathroom in our cabin had bad gassy smells when we hadn't used it. A bathroom or toilet area smelling of urine and feces is not normal to Americans. Especially if the restroom appears to be clean. Stronger chemicals should be used for cleaning as well as air fresheners. * We did not observe any employees wiping down tables, chairs or passenger areas outside of the buffet all week. If we never SEE anyone cleaning, why would we think it might be clean? There are not even any air fresheners or nice smelling towels to be found. * Also, Staff members dealing with the public were not generally very pleasant. Many times they didn't make eye contact, or engage in any pleasantries. This was quite disappointing throughout the week. This was at Reception, Kids Club, Several bartenders, etc. Many employees seem overworked and not very happy. The few rare and wonderful exceptions were the singing bartender in the buffet, the curly haired female bar waitress near reception, and the Cruise Staff. (though I found it very odd that there were zero Americans even on the Cruise Staff!) * The shows. While the dancers are excellent and very "clean"- good dance captains, I suppose- the shows don't quite make sense to American audiences. I had more than one conversation with other American cruisers who couldn't quite follow the point of the Mask character being involved at all in “The Amazing Mask” show for example, or the switching between recorded vocal tracks and live vocals from song to song in the Pirates show, or the lighting of the stairs being more significant than the lighting on the performers. (You can't see their faces the majority of the time unless they are lucky enough to have a spotlight, because the stairs are so bright, and there's not enough light on the performers, so everything is backlit with strips of stair lights and silhouettes of performers dancing in the dark in front of them from every angle. Oi. * Found it disappointing that so little scenery is used in the shows. * As an American, I would say American audiences would love for the entertainment to make a little more sense. They have GREAT performers, but something just feels "off" throughout. As if the same choreographer did most of the work that perhaps a production team of a writer and director or two could really spruce things up and help it flow a bit better. Mostly, it's just a shame to have not seen any performer's faces but the soloists until the cast stood in the hallway after the last show. * My friends aboard did not enjoy the main male dancer. He never smiled. For a week. Not fun to watch a dancer who is only technically correct with no charisma. Most of the dancers, acrobats and special acts were outstanding! * The Cruise Director and Cruise Staff were quite good the whole week. No complaints there! :-) * I'd ditch the announcements in 17 languages approach, and employ some screens or projections with translations rather than having the captain go on and on and on prior to a show. Really lost the audience there. The whole theater was full of groans and eye rolls. *The Shore Excursions were typical fare, but the staff members leading the groups off the ship did so without making any announcements, or holding their signs high in the air, etc. Just not good. *Our children attended the child care activities once, and refused to go back. It was a babysitting service. That's all. We saw the kids walking all over the ship throughout the week, holding hands like preschoolers in a huge long line. Some of these were kids at least 9 and 10 years old. Not normal in American culture. This was my least favorite cruise ever, and we will not sail with MSC again. Read Less
Sail Date June 2017
We chose this cruise because it was a good price point and my family in general enjoys travel and being around other cultures. I will say the food was great, service was fantastic (especially George from Romania in the Black Crab!) and the ... Read More
We chose this cruise because it was a good price point and my family in general enjoys travel and being around other cultures. I will say the food was great, service was fantastic (especially George from Romania in the Black Crab!) and the ship was beautiful and clean. The shows were well done and a good length - not too long or short. We went every evening and really felt the entertainment crew gave it their all. The gym was very nice for a cruise ship. All the passengers were very friendly and we made some friends from all over the world. Embarkation was slow. We waited quite some time to board the ship. The folks at the Port of Miami were nice and even let me leave line to use the bathroom, no questions asked. Our trip, however, came to a disappointing end. A member of our group experienced unprofessional behavior by a member of the crew. We ended up filing a police report in Miami and were told the crew member was let go. MSC took the incident seriously, which we appreciated. However, customer service was supposed to reach out to us about the incident and the disappointing experience, but so far (despite reaching out to them twice) we have heard nothing from MSC and have had no opportunity to provide feedback. I think we would have just appreciated some effort on their end acknowledging that our trip was less than ideal. It was a disappointing end to an otherwise enjoyable cruise. Read Less
Sail Date June 2017
with the exception of a few staff encounters with my toddler everything on this cruise was at best average. the food was okay (better at the buffet than the dining room), room was in poor condition. staff could have been friendlier and ... Read More
with the exception of a few staff encounters with my toddler everything on this cruise was at best average. the food was okay (better at the buffet than the dining room), room was in poor condition. staff could have been friendlier and more courteous. i think they are overworked and understaffed. all of the challenges we had I believe were due to poor management not necessarily the staff's fault. the lines at the concierge/service desk were always long and when you finally got to the counter, the staff was nice but didn't seem too concerned about addressing your problems. my husband uses a cpap machine. the one plug by the bed (where you had to unplug the reading lamp to use) was 240 so the fix was to borrow and extension cord from reception. one night the extension cord pooped and made a sizzling noise. when I went to tell the concierge what happened, and to get a new cord, he didn't seem concerned about the potential electrical fire hazard. the pool decks were slippery. safety didn't seem to be at the forefront for this line. my daughter (18 mos) received a lot of great attention from the staff, lots of smiles and hugs and we in turn received some of that good will but I don't think it would have had happened if not for her. as i titled this review - I embarked on this cruise with low expectations and that's about how I disembarked. Read Less
Sail Date June 2017
We chose MSC because kids were free and we had heard what a beautiful ship it was, both of which were true, but that was about the extent of the pros of this cruise. This ship has the worst customer service of any I have been on (We have ... Read More
We chose MSC because kids were free and we had heard what a beautiful ship it was, both of which were true, but that was about the extent of the pros of this cruise. This ship has the worst customer service of any I have been on (We have been on 13 cruises, mainly Royal or Norwegian). They seem VERY disorganized on everything, the buffet area is extremely crowded and poorly designed. The ship as well seems to have shops randomly placed and the staff (with a few exceptions like our waiter in Black Crab dining) seem poorly trained and not eager to help. Even getting drinks at times is a challenge and room service for the most part is slow if at all. The ship will nickel and dime you to death. Pay the little extra for a MUCH better experience on another cruise line. Overall the cruise is a good value but I'm not sure one gets all they pay for regarding service. In many ports we seemed to get service after the other (better known) cruise lines. On some excursions we went on we had to wait 45 mins to an hour after going to the designated point before we started the trip to the excursion and in port times were shorter than I am accustomed. If your excursion is over 4 hours, do not plan to shop at port as you will not have time. I rated dining high because we ate most meals in The Black Crab after day one, the service there and food quality were FAR superior to the buffet. We tried to avoid the buffet as much as possible mainly due again to overcrowding and service, food there was good and had some variety. Read Less
Sail Date May 2017
we have sailed with MSC before and always found them very good but well this ship although very beautiful is not for anyone sailing the Caribbean if your British or American it just does not cater for them ' Embarkation was smooth and ... Read More
we have sailed with MSC before and always found them very good but well this ship although very beautiful is not for anyone sailing the Caribbean if your British or American it just does not cater for them ' Embarkation was smooth and no problem at all very quick the ship is very clean the cabin was excellent clean and well looked after . But there the niceties finish the crew pleasant curtious and helpful if they speak English lots of them dont I* asked for butter and the young lady could not understand the buffet was like a free for all with dirty hands over the food plates filled to top then food put back t there wear sort of queues but going no where as people pushed in kids everywhere push chairs prams and dirty tables mind you although the chouce was vast and varied most was tasteless cold and we3 found not good at all the deserts was repetitive the salads well greens greens and bit tomato to add colour the staff in Buffet was tired and not helpful at all mind you they serve breakfast lunch tea and dinner so they dont get much rest . The main restaurateur was bad the service like a fast MacDonald no finesse at all order starters main and desert same time with your drinks no waiting for other on table to be served just the food was to say least not well cooked not well served and a complete waste of time one night i was so hungry i asked for an omelette the waiter said no i said there is nothing i want on menu after a little argument he got permission for an omelette the tables wear never cleaned during meal crumbs everywhere the service was to say least was rubbish had better in a greasy spoon we3 have done over 20 cruises and as saide some with MSC but this was worst Read Less
Sail Date April 2017
Poor service and poor food in the regular cabin area. All the good areas and food are saved for the yaght club. Most of the front of the boat. This makes the rest of the areas over crowded. The only tables to sit and hang out if you ... Read More
Poor service and poor food in the regular cabin area. All the good areas and food are saved for the yaght club. Most of the front of the boat. This makes the rest of the areas over crowded. The only tables to sit and hang out if you are not yaght club is the rear of the boat in the smoking section. This was our 12th cruise. I would rate msc barely above carnival and below Holland America. This cruise line has 3 to 1 ratio of passenger to crew compared to 2 to 1 on celebrity. We had a celebrity Cruise booked and canceled to this because our pickle ball group went on this. I am sorry I missed my celebrity Cruise. The pizza was very good. It turned out to be our staple diet. They had olive oil and red pepper as well as really good parmesan for the pizza. Read Less
Sail Date April 2017
The cruises common areas are very nice & sheik, the housekeeping staff and the waiters were amazing. The guest service employees are the worst I've ever had to deal with in my 20 yrs of cruising. Extremely unprofessional and ... Read More
The cruises common areas are very nice & sheik, the housekeeping staff and the waiters were amazing. The guest service employees are the worst I've ever had to deal with in my 20 yrs of cruising. Extremely unprofessional and condescending. I was in room 8225 Bella balcony and had a life boat completely obstructing my view of which I was never told about. The front desk would just shrug shoulder and say sorry. A senior representative, was so rude and she did absolutely nothing to solve this issue , in fact when I would showed her the pics of my room balcony she was questioning my integrity and saying how did she even know that pic was taken from my room. Then she said it was my fault for booking (in November) 6 months in advance, it was my fault for not looking at other balcony types and comparing prices, it was my fault for not asking travel agent about balcony details, it was my fault for booking during a promotion...all these were her excuses. Then the Spanish man , also working at front desk, decided to jump in conversation and also be condescending. Then concierge Comrodoo also said he would send msg to supervisor on Saturday the 15, and I asked how long before I would get reply and he said he had no clue, however long the supervisor needed. Which ended up being the 19th, 4 days later before I would get a msg on my door, only to say they were at capacity and nothing could be done. My travel agent should've told me, but I booked straight at MSC website. Also condescending and arrogant as if he was doing me a favor not providing me a service. Everytime I called concierge no one would ever answer the phone and when they did, usually always a rude comment was made, they weren't listening to the question, they were busy trying to reply. The 2 best people I came across was Catherine Tan ( housekeeping) super friendly, efficient, pleasant and most of all did a great job of keeping the room clean. My room had black mold around tub, the shower curtain was too long and had rust stains on bottom and my bathroom door had brown water marks on bottom. Nothing she could fix or clean, it was things that needed maintenance. The curtains on balcony were falling off the track. I have plenty of pictures of all this. The theatre shows were amazing! Great singing, music, lighting, cast all were great. I did not like that the pool attendants would put towels on some chairs so when we would come up at 7a and all the chairs would be reserved. I did not like that yacht club members got all the good things like restaurants and pools ( which were always empty according to your 'in house' tv channel that showed front of ship) as us, the regular patrons, weren't allowed or had to pay a nominal fee. I liked watching Darren and hearing him say the daily activities on the 'in house' tv. I didn't like the Internet service. I prepaid wifi and even when I used 0 min, it took mb away from my plan. Ended up having to buy $33 more of wifi and the service was horrible. I did not like that on captains night ( or any other night) lobster wasn't available as part of regular dinner menu. A $23 charge for surf and turf when on all 5 other cruise lines I've been on, include lobster on at least 1 day. The drink packages were ridiculous. The alcohol package we had, said all beers up to $5, but not 1 beer was $5, they started at $5.95 even for draft. Our drink voucher was for soda or juice only,mi couldn't even get bottled water. Buffet had ample amount of food except everything lacked flavor, both in restaurants and at buffet. And at buffet it was horrible trying to get seating especially if you were by yourself b/c you had no one to sit and hold table while other was getting food. The desserts were good, the cookies and cakes were great. The fruit bar was small and when they ran out (i.e pineapples) we wouldn't see anymore until next day and buffet usually only 1 fish plate. The vegetarian section was all of 4 items amongst 30 dishes offered to meat eaters. The Mediterranean burger was delish.The salad options were good. Very basic, but fresh. The drink station always had cups available but the actual drinks all tasted like water. The lemonade & the raspberry all tasted like water everyday. The variety of teas was nice. The food was very bland, needed more than just salt and pepper. The silver wear was often sticky as if they hadn't been properly washed and no plastic utensils were available. Needless to say with everyone coughing, we came home with colds. The bar at garden pool was chaos everytime. It took me atleast 15-20 min to get service everytime. The bar could use a lesson in customer service and in mixing drinks. My $9 Bloody Mary was horrible and when I took it back I was told, sorry. But nothing was done to fix it. Desmond at the jazz bar and sports bar was great!!! Very friendly and knew how to make every drink. The 2 people at the caffe were also great. The waitress was very nice and the barista made the best coffee. The public bathrooms were always dirty and only having 1 stall in most of them, made the wait time long. But with that being said, I always saw an attendant cleaning, so I'm guessing the dirtiness was more of the guest and not staff. The elevators were nice, usually clean. Being as I was on the 8th floor and most things were between 6 & 7 floor, I rarely used them. Only at food times.(8am, 1pm, 830) didn't have long wait times. Even though requesting an early seating at dinner when booking reservation, I had to see The Maitre d to actually get assigned. He said I had to get 830 pm as everything else was booked and he was already doing me a favor by fitting me in. By the time dinner was over, it was time for bed. Hated that. But he was doing me a favor, so I couldn't change unless I wanted to be on waiting list every night. Again, terrible customer service. the lounge area on 5 th floor with the Swarovski crystals was beautiful. The art selection was nice and wide ranged. Marcanio (waiter at Villa Rossa) was EXTREMELY nice and attentive. He made an effort to learn everyone's name, he kept the meals at a great pace and was very pleasant! On Easter they had big chocolate eggs as decorations and I kept asking him about it, next evening he had a plate of chocolate for me. Very sweet. And delishess. Despite every map by elevator saying there was a Mexican restaurant named Sacramento, when I called guest service, they said we are an Italian ship, we don't have Mexican. I took picture of sign and showed them and she had no idea what I was talking about. Perhaps getting the correct maps would be a good idea. The shopping on ship was regular. The attendee was very friendly. The options were basic. The candy shop worker was very friendly and he had a wide range of goodies. As far as excursions, they should've had a designated person at each port to guide people instead of 2 staff members dancing around. In Bahamas there was either Atlantis or snorkeling, not very diverse, both over $100 pp, in Puerto Rico an excursion at El Yunque national rain forest should've been available. We did it on our own and it was AMAZING! And on our final stop at St Maarten we did our own excursion, riding horses in the ocean and should've definitely been an option for the ship. The worst part for me was my balcony issue and the fact that nothing was done about it. I paid almost $2000 for our tickets ( 7 dAy eastern Caribbean) and had obstructed view. That's unacceptable and when asking for some type of accommodation I was unsucessful, even though the man next to me was complaining about noise in his room and immediately he was changed rooms. You definitely need to retrain guest services staff on professionalism and customer service. By far the most condescending ship and NON customer service friendly guest service staff I've ever encountered on a million dollar cruise ship. The last night after Michael Jackson show when the Captain came out and spoke, was beautiful and I loved how a few people from each position on the ship, came out and stood together. Seeing him with his family was a reminder that we are all of different nations, religion backgrounds and ethnicities and there no reason why we all can't get along. I was amazed to know that there are 45 different nationalities employed at MSC Divina and I thought the rest of the staff, for the most part, were pleasant. Unfortunately I won't recommend or return to a MSC strictly on the fact that the hospitality at the heart of the ship ( the guest relation counter) was a big ZERO! I'm in the hospitality business and I would've fired every one of these staff members if they worked at my company and treated my customers the way I was treated. Sticking to Royal Carribean, Celebrity, NCL ... Just my opinion. Today is May 15 and I'm still waiting (after 4 emails) for someone to contact me for the balcony obstruction issue. Read Less
Sail Date April 2017
We chose this cruise because we booked rather last minute and our options were limited. As a family of 6, finding a cruise without spending a fortune was challenging. The price and "kids sail free" grabbed me. We've taken a ... Read More
We chose this cruise because we booked rather last minute and our options were limited. As a family of 6, finding a cruise without spending a fortune was challenging. The price and "kids sail free" grabbed me. We've taken a Caribbean cruise on Costa before, so I wasn't hesitant to sail with another European cruise line. Much to my disappointment, MSC is nothing like Costa. 1. FOOD ALLERGIES. My son and I have food allergies. He's allergic to dairy, I'm allergic to soy. I called MSC a few times prior to sailing to prepare myself and my expectations for what we would experience. The only answers I could get were, "We've made note of your allergies and your request for almond milk. You may talk to the Maitre D' when you board the ship." No almond milk was on the ship. Nor was there soy milk, rice milk, or any other dairy alternative. I asked. When I visited the Maitre D' the first morning of the cruise, I was blown off. He spoke to me for a total of MAYBE 30 seconds. I asked what accommodations could be made and he said I could talk to the head waiter at dinner. That was the extent of our conversation. The head waiter was no more useful. He would only tell me if certain foods did or did not contain our allergens. He acted as though this were an inconvenience because he had to go ask the chef. When I called room service to order something for my son, I had to ask if something contained dairy. They said they didn't know and told me to call the kitchen. I called the kitchen and they said, "I don't know, I would have to ask the chef." Not I WILL ask the chef, but more like I don't want to go to the effort of asking, but I will if you make me. So I said, "Could you please ask?" Really?? I had to ASK. As if food allergies are no biggie. Nothing people die from every single day. We had numerous similar experiences. The buffet was very challenging since many of the staff didn't speak good English. They kept referring to dairy as 'lactose'. This made me nervous because lactose-free products still contain dairy protein, which is the actual allergen (lactose intolerance and dairy allergy are very different things). One night I was served surimi. I asked if it contained soy and was told it didn't. However, I did have a mild allergic reaction. I'm not allergic to shellfish, so I have to assume the surimi does, in fact, contain soy. 2. CABIN FLOOD. It was formal night # 2. I had just finished curling my hair - something I never do as a work-at-home-mom. My husband was using wrinkle release spray and a hair dryer to get some wrinkles out of my floor length dress. Once finished, he was moving the dress from where he was working on it (hanging from the shelf above the TV) to the bed. The hanger banged into the hi-fog sprinkler head. My vacation essentially ended at that moment. The sprinkler went off. The spray was a pretty light mist at first. I quickly picked up the phone and pressed the emergency button (knowing from past experience that if I called reception, I would be on hold for at LEAST 3-4+ minutes). I frantically gave them the room number and said the sprinkler was spraying. My teen and I started grabbing items and throwing them onto the balcony. Minutes passed and no one came. I called the emergency button again and was told they had called someone (can't remember who - it was hard to hear). The mist became a VERY intense spray, stronger than what would come out of any water hose sprayer. My husband was standing on the bed holding a towel around the sprinkler head in order to minimize the amount of water damage to both the room and our belongings. As the water continued to intensify, I gave up on getting everything onto the balcony. My teen had been waiting out on the balcony (looking glamorous in her formal wear). I instructed her to run into the hallway while my husband continued to contain as much of the spray as he could. It had been at least 10 minutes at this point. I had also called reception from the stairwell and was told they were aware of the problem and had someone on the way. Once my daughter was through, my husband's hands were hurting from the intense water pressure (he's a tough guy - so for him to say it hurt is really something). I finally got him to let go and run into the hallway with us. After 15 minutes, someone finally came and turned the sprinkler off. I'm still feeling insulted by what followed. As I was standing in the cabin crying, surveying ruined belongings, calming my teen, we were approached by Claudio, the guest services manager (I believe that's his position, at least). I could tell he was trained very well in dealing with situations like this. He handled things fairly well. He told my husband to come to the hallway so that he could be questioned by a safety officer (Antolino, I believe). The safety officer was accusatory and aggressive. He was clearly upset. The language barrier didn't help the situation. I could hear my husband out in the hallway from inside the cabin, so I went out to diffuse things. That's when I realized we were being accused of wrongdoing. Claudio diffused things and helped explain what the security officer was trying to say. Long story short, it was our fault this happened, accident or not. They bagged our wet clothing and laundered them for free. Our shoes were dried out as well. The laundry staff and our new cabin steward get 5 stars (our original cabin steward gets maybe 3). They were incredibly helpful. My youngest daughter lost a tooth that day and my husband had put it into a little bag and tucked it into the tiny 5th pocket of his jeans -- that had been taken to be laundered. We were escorted down to deck 2 to go through the laundry. Everyone there was so kind and empathetic to us. We got the tooth back! Our cabin steward went the extra mile to get our formal night clothes to us in time for a 9:00 seating, but we had completely forgot about the wet shoes. We were unable to get a reservation at any of the specialty restaurants en lieu of missing formal night. Not the flood night nor the following night (which was the last night). When I explained how our vacation had been ruined, we were given no mercy and still told there was nothing they could do to work us in. I was still feeling pretty upset the day after the flood, so I went to guest services to see if perhaps they had any wiggle room to get us a dinner reservation, or to see if they would be willing to offer onboard credit for the value of the damaged items (about $300 in electronics and cosmetics). I was taken back to talk with Claudio again. I gotta give him credit. He has a way with words and he's a very nice guy. But I still disagree with his conclusion. In a nutshell, he kindly explained that we were at fault and that the ship could charge us with several hundred dollars in damages, losses, etc. and even have their attorney get involved. He was nice about it, but he basically said, "You don't want to go there. Be thankful we did your laundry and forget this happened." (again, very nicely). Claudio defended the safety officer, stating that he was a nice guy and such, but he reacted that way because he was upset (rightly so, I suppose). I suggested they NOT do "questioning" right in the thick of so much tension. We could've easily waited to be questioned like common criminals. The moment was already tense enough. I also suggested that they put something on the ceiling above the sprinkler to indicate 'do not touch' or red tape. Anything. His reply was that it would diminish the aesthetic of the room. I'm calling BS because there are warnings plastered all over every corner of the cabin, from the balcony to the entry door. He said that the hi-fog system was explained in the safety video that passengers are instructed to watch in the daily program. This isn't the first time a cabin flooded due to the hi-fog sprinkler system being touched in some way. You'd think they would do something about it since it causes so much damage and so much inconvenience/expense for the ship. 3. CUSTOMER SERVICE. The wait staff in the Black Crab was a toss-up. Our dinner waiter and assistant waiter were good, but lunch and breakfast were a toss-up. One day I waited 5 minutes to order a soda. I got my card and receipt for the soda, then waited an additional 10 minutes before I actually got it. Several other incidents like this happened. There were a few moments of exceptional customer service (night shift guy at guest services - his name wasn't Julio, but something similar). The guest services desk in general was full of nice people. Although calling them was always a 5-10 minute hold. SHIP REVIEW - The ship is stunning. I love bling and glam and this ship appealed to me. Although I did always feel like I was running around all over the place. BUFFET - Lots of the same foods day after day. Especially at breakfast and lunch. We had buffet dinner a couple of times and I really felt like I was missing out on the good dining room food. The pizza is good though. We sailed during Spring Break. The ship was at capacity. I read others complain about the buffet being crazy. We are a family of 6 and didn't have too much trouble navigating or finding a seat. It was hectic at peak times, but that's to be expected on any ship. The buffet and seating is adequate for the number of passengers. FOOD - We ate in the dining room a lot. With kids, it's just easier. The food was... meh. I was ready to hit my fave restaurants when we got home. The food wasn't BAD, but it wasn't good. Like typical catered wedding food. Just meh with some fancy pants garnishes to make it look good. The best thing I had was a lunch of steak with this garlic butter on it. CABIN - We had 11127 and 9077 (balcony). Our kids were in 8150 (large window). None had a tub. I know showers are standard, but I've read that some of the balcony rooms on Divina have a tub. All the rooms felt larger than what I've experienced on other cruises. All had a sofa (love seat in window cabin) and little coffee table. The balcony on 11127 was perfect. The one on 9077 had metal instead of plexiglass. Part of the view was obstructed. The balcony cabin was nice, but I'm most surprised by how big the window cabin was. It was fantastica, so it may be larger than bella window cabins. FANTASTICA EXPERIENCE AND DRINK VOUCHERS - Our window cabin had 4 people listed. 2 adults and 2 kids (we brought our nanny). Fantastica included 12 vouchers per person. Major bonus. We purchased an additional 2 books of 18 drink vouchers. That was more than enough for us. ENTERTAINMENT - There isn't much American music played in the Galaxy disco. We went 3 different nights. There was some, but they definitely catered to the European crowd. The lounges were okay. We saw 2-3 shows. I don't even like Michael Jackson, but found this show very entertaining. My kids said the pirate show was great, but I didn't see it. We saw the Queen tribute. It was a little better than okay, but not great. KIDS/TEEN CLUB - The kids enjoyed their time with the kids club staff. They did some fun activities. I was disappointed that they weren't willing to get my son sorbet for dessert. My kids did the "fun dinner" where the kids club picks them up after the main course and they have dessert with them. They simply said the only dairy-free dessert they have is fresh fruit. They weren't willing to get him sorbet despite it being on the menu. Allergy kids go without a lot. I had hoped he would be accommodated a bit more than he was. They went to several shows with the kids club and enjoyed them all. They sit in the front of the theater, so they get a great view! My teenager (13) really enjoyed the teen club. They did lots of activities. She made some friends and went to the teen club every night. She's not exactly a social butterfly, so this was a pleasant surprise. EXCURSIONS - We are pretty seasoned cruisers. We don't do ship excursions. So I can't speak for those. I will mention though that the "taxis" in St. Martin (inside the cruise terminal area) are not taxis. They are tours. We paid round trip to get to Sonesta Maho Beach Resort and were dumped off 10 minutes away, told we could walk there. Paid $100 USD for round trip. Had to walk across the beach where the water washes up because the road doesn't have a sidewalk and the beach itself was slam packed. We finally arrived at Sonesta looking like we'd been through hell. We paid an extra $40 for a real taxi back because it wasn't worth walking back across the beach for 10 minutes with bags and kids in tow. PORTS - The line to get off the ship was super long one day. I think it was San Juan. No idea why. It was over an hour after people were allowed off the ship. The line to get back on in Nassau was crazy long, despite being about an hour before all aboard. SPORTS BAR - Reviews/posts I read led me to believe this wasn't included in the cost of the cruise, but it is. Definitely visit the sports bar. The food is really good. This is actually where we ended up eating the night of our cabin flood. Tip: Don't sit near the bowling lanes if you're not bowling. It's loud. DEBARK - This could definitely be more organized on the ship. Numerous people cut in line by creating a second line from another direction. Crew didn't say anything to them. EUROPEAN CRUISE - This was our 4th cruise. We've done one Costa and two Carnival. Costa is owned by Carnival, so the vibe is somewhat similar. But MSC is, quite frankly, NOT a "fun ship". I definitely got that "stupid American" vibe. LOTS of snooty tooty types. We ran into numerous Americans though. Several shared our sentiment of not being crazy about MSC or the vibe onboard. OVERALL: Even if it weren't for the cabin flood and the food allergy issues, I would not cruise with MSC again. Even if their corporate office replies to the kind letter I'm sending with a free cruise, I wouldn't take it. It's just not worth the stress, hassle, inadequate service and impolite passengers. Read Less
Sail Date April 2017
I was really rooting for MSC. We sailed MSC's maiden US voyage on the Poesia in 2009. At that time, MSC was completely disfunctional. I had hoped a lot had changed since then. Unfortunately, MSC still does not have its act ... Read More
I was really rooting for MSC. We sailed MSC's maiden US voyage on the Poesia in 2009. At that time, MSC was completely disfunctional. I had hoped a lot had changed since then. Unfortunately, MSC still does not have its act together. Embarkation was surprisingly smooth. We went up to the buffet for lunch and had one of many uninspired lunches. The buffet gets very crowded and it is hard to find a place to sit. We checked into our cabin, which was perfectly average. Our cabin steward was nowhere to be found, which would become a constant problem on this cruise. We did not have enough towels or life jackets. We constantly struggled to get towels or just to get the steward to clean our room in the evening. We had empty plates of food and cups we brought back from the buffet sit in our room for days. We twice had to go out looking for toilet paper and once for tissues because we had none in our cabin. We had to go to the pool area to get pool towels because none were in our room. The cabin service was just awful. We had dinner in the Black Crab restaurant. The tables are very tight. The service is slow and unattentive. Our waitress eventually warmed up a bit. Our assistant waiter constantly disappeared. We struggled to get water for the table, and to get anyone's attention when we were ready to order. Forget a second glass of water. We were lucky to get a dinner roll. We found this service lacking for breakfast and lunch in the Black Crab as well. The food was subpar, but food is subjective. I mainly say it was subpar because it was often repetitive, and the dishes lacked imagination or many fresh ingredients. The entertainment was disappointing. I had expected professional-level shows. Instead we got the same old cruise-level shows we see on most lines. But the problem was that this was all there is. There are no "Broadway-style" shows. Every show is the same cast and the shows are essentially the same act over and over in different costumes. The production values are a joke. There is some excellent talent on this ship, in particular the dancer who performed as Michael Jackson on the last night (his final performance), as well as the strong singers. But the cast is given nothing to work with. The acrobats are asked to do the same routines night after night. It was, on the whole, dreadful and embarassing to watch. The lounge acts were practically unwatchable. The overall service level on the ship is subpar. I did not find the language barrier to be much of a problem. It's just that the staff are not well trained and most of the time had no clue how to answer questions or respond when things did not go well. No one seems to know how the Voyager program works. We received different answers from different people. I will say some good things. The entertainment staff who run the activities were energetic and fun. The cruise director was goofy but overall a lively guy. The captain was probably the funiest guy on the ship -- a real delight to be around and he made an effort to mingle with the passengers. Disembarkation was smooth. Throughout the cruise we were reminded that MSC is the fastest-growing cruise line in the world. MSC had a lot of new ships coming into service in the next 5 years. It is making a big push into the US. I have been rooting for MSC to succeed, and to keep the larger cruise lines on their feet. But sadly MSC is nowhere near the point where it can be considered a legitimate cruise line. It is just not ready for prime time in terms of service, dining, and entertainment. I do not know where MSC is going to get well-trained crew for all of these new ships when it cannot service its current fleet. I hope MSC can get its act together, but until it does it will remain the ugly step-child of the US cruise market, and it will need to continue to offer deep discounts to attract US cruisers who are willing to accept sub-par service if the price is right. Read Less
Sail Date March 2017
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining ... Read More
Holistic Cruise: From the time we embarked it was disorganized. My room card did not work. I got the run around trying to get it activated. We had to run around the ship to get our drink cards, excursion tickets etc. The dining facilities that were supposed to be open were often closed. The vegan dining staff, waiters, buffet manager were rude overall. The vegan buffet was horrible and limited to a few entrees and fruit. Nearly all of the vegan food was seasoned with excessive "mint"or just plain bland. There are many delicious vegan dishes but unfortunately MSC staff does not know how to cook Vegan meals properly. Limited hours to access the vegan buffet. If you came back late from a cruise. Your choice of food was french fries or tomato plastered pizza crust. The meeting points to get to our excursions were very unorganized. We wasted a lot of time waiting around. This cut back substantially on the time we got to enjoy our excursions. The excursions were nice but were not associated with MSC. The vegan and holistic lectures were great. Our room attendants Hussain and Oliver were great. I will not attend any MSC cruises in the future. Norwegian is the best choice. Read Less
Sail Date March 2017
My wife and I have been on many cruises in the past with a variety of different cruise lines. We came across MSC while searching for our next adventure and thought we would enjoy the European cuisine and thought we would give it a try ... Read More
My wife and I have been on many cruises in the past with a variety of different cruise lines. We came across MSC while searching for our next adventure and thought we would enjoy the European cuisine and thought we would give it a try after talking with one of their cruise associates who was very informative and kind. Upon boarding we were told they could not find our pre paid drink package, which are booklets of coupons that you must carry and give whenever getting a drink if you choose not to pay for the high priced all inclusive packages. After waiting an hour for this to be worked out we went to our cabin, a balcony room on the aft of the ship, the curtains were torn in one area and hanging with no hooks and the carpet looked dirty, we decided to overlook, but it just kept getting worse. We had two outside stairwell that we thought would be great to get some exercise when going up the 4and 5 floors to the Buffet and adult only pool, but everyday we found that one or both were under repair or being varnished as were other area of the boat. We were seated at dinner with other English speaking cruisers and were treated rudely by waitress, and 4 out of 7 night one of us had to send our meal back due to the bad taste, not to mention if you wanted shrimp cocktail or lobster or steak it was an added charge ranging from $7to $29 dollars more? Our safe did not work and after asking attendant to please have it repaired, was fixed last night of cruise, our socks were black from carpet, wife was treated rudely by bartender who was for asking for less ice in drink, booze were obviously watered down, except in bar at Casino. Only one draft beer was offered, Heineken. Food at Buffet was mediocre, and at breakfast if you want an omelet you need to go to pool area and wait in one line to get. And hand sanitizers in ship were either broken or empty. and good luck getting a lounge chair on the ship if you didn't get there before 10:00 am unless you wanted to pay extra in one area of the ship where you were charged by the half or full day. The day before the last my wife prepaid for a massage with a friend she made on the ship, that night when reviewing our bill we noticed she was charged double, and hour in line and we were told there was nothing they could do till morning, we needed to get up at 5:30 am to stand in line another hour, and finally this was taken care of after being told again there was nothing they could do because spa was closed. My gosh this is just part of the list.. We never complain and have never experienced anything like this on a cruise ship. We had already pre booked another cruise for next year, but cancelled after leaving this cruise. One Good thing, The entertainment we found to be very good, and the people we were seated with at dinner and several others we met on ship we became friends with, but all of them felt as we did, they would never return! Read Less
Sail Date February 2017
First of all, the Divina is a beautiful ship with an amazing "family-like" crew. However, it was just not what we were expecting or used to. For the price though (buy one, get one passenger free sale) we were able to find ways ... Read More
First of all, the Divina is a beautiful ship with an amazing "family-like" crew. However, it was just not what we were expecting or used to. For the price though (buy one, get one passenger free sale) we were able to find ways to make this cruise an enjoyable one for us and our 15 year wedding anniversary. Only 10% of this ship spoke English, which was something we were not expecting. This made it very difficult to make conversation with others and sometimes made it uncomfortable while sitting in public places or walking around the ship. I would have understood this if we signed up for a cruise that set sail from another country, but just were not expecting this setting out of Miami. I wish I would have done more research! Embarkation - Smooth and quick! Cabin - We had an aft cabin on deck 12 (as we always book) and was very spacious and roomy. I was a bit disappointed in the color of the room (trivial I know, but I was excited to get the red room, but instead got gold carpet with a brown couch). The room was very clean and the bathroom was roomy with tons of storage. The room itself lacked a bit of shelf storage and we needed to hang up much of our clothing on hangars. Also, our balcony was smaller than I anticipated. We brought 2 hammocks to hang up on the balcony, but were only able to fit one. The bed, however was a different story. We come on cruises to wind down from our hectic work lives and we LOVE our naps... we COULD NOT WAIT to get out of this bed due to how uncomfortable it was. Our cabin steward Jason was awesome and kept our room super clean. There was a super convenient secret stairway that no one knew about that took us quickly straight to the buffet and pool deck. Ship and Outdoor Public Areas - There just were not enough outdoor public areas. The only places to hang out under the sun or stars was around the main pool or the adults only pool, which allowed smoking all on one side which carried over to the other side. We are used to finding different places to read, nap, play dominos/cards or just have a glass of wine in different places, but the pool are was the only place to do that. Just a side note... yes you do have to wake up by 7am to claim your lounge chair. We knew this from cruising before, but there were MANY upset people about this. Dining - First off... we are different than many cruisers in the fact that we DO NOT eat in the main dining room every night. We rely on different options for variety based on how we feel day-to-day. Out of everything on this cruise, the food was the BIGGEST disappointment. We did visit the dining room twice and both times, we were not pleased due to the under seasoned and dry food. The buffet was a complete joke. Every night, only a quarter of the buffet was being utilized. There were minimal options and lacked variety. Even on Italian night, there was NO pasta in the buffet??? The two optional dining rooms were over priced and also lacking a menu. Many nights we just felt as if we just had to eat to not be hungry. For breakfast, it was the same foods repeated throughout the buffet and we were definitely tired of the options. The room service menu also lacked variety so we never ordered. Definitely not what we were used to cruising on other ships like NCL, Royal and Holland. Beverage Package - Worth it considering bottled water, specialty coffees, and smoothies were also included! However... be WARNED - we were bamboozled into buying the full drink package because they were "out" of the voucher package. Two days later we found an entire family who purchased the voucher package we wanted the day after we were talked into buying the unlimited drink package. Entertainment - Nightly shows were random, but good. All the other entertainment around the cruise ship during the day was just mediocre, although the cruise ship entertainment staff was always the life of the party when they were out. We never even saw the cruise director except for at nightly shows and on the morning TV show. Service - AWESOME! Ports - Been There, Done That Highlight of trip... ATV excursion in St. Maarten from "Splash in the Sun" 5+ stars (independent excursion) The ship never left a port on time. Not that this matters, but I have never been on a cruise ship that waited 30min to an hour for late passengers. Disembarkation - Ran 30 minutes late. Unless this was an unusual day, don't expect to get off the ship at your assigned time. We did end up complaining one day after there was NO food in buffet at 9:30 for breakfast and we were tired of no choices. The lady at the reception desk told us that they stop serving hot breakfast at 9:30 - which was a complete lie. Apparently the US board of health was doing a full ship inspection that happens twice a year unexpected that makes the entire ship stop cooking?????? That just seemed very strange to us. The manager of food service did call me to personally talk about what we did and did not like in hopes t help cater to more Americans. We were also sent a free bottle of champagne and a chocolate model of the ship. A nice gesture and a realization that this was just not the ship for us. As we looked at the new MSC Seaside, it does look like something that may seem like what we are more used to. Eventually we possibly may sail on MSC again, but there are other ships we would like to try first. Because the three things we look forward to the most on a cruise (food, outdoor areas and napping) were lacking on this ship, we had to give this specific ship a poor rating for our taste. If you are used to other ships like NCL and Royal, you will be disappointed. Read Less
Sail Date February 2017
This our third cruise with MSC and our last. The other two cruises with MSC provided exceptional meals and entertainment and that is why we booked with them a third time. To my utter disappointment, it became apparent as soon as we ... Read More
This our third cruise with MSC and our last. The other two cruises with MSC provided exceptional meals and entertainment and that is why we booked with them a third time. To my utter disappointment, it became apparent as soon as we boarded that things had changed. Upon entering on the ship we were not provided with Voyager Club cards which we had applied for online and had been issued. We were told to go the service desk to straighten the matter out. After standing in line for 45 minutes, I was told that they could not find me on their computer and to go another floor and inquire at the Voyager Club Desk. Upon arriving there, there were two people in the booth working and a line of four other people ahead of me. After waiting another 45 minutes, I finally was able to speak with one of the women at the desk. She found my Voyager Club card information. I asked to be issued the cards, and was told they were unable to do so, that I would have to go back to the Service Desk for card issuance. I told them I had just left there and they were unable to do same. Realizing this was a hopeless situation, I gave up on the Voyager Club. Upon returning to our cabin, (7:00PM) my wife informed me that her suitcase has never arrived. Since we boarded the ship at 10:00am I thought that was strange. Finally, I located it downstairs in holding as it had been searched and held because it had a tea warmer inside of it. I then went through the case with a cruise line official, and no tea warmer was found. the suitcase was released to me. Finally, we made it for dinner at the late seating, and things continued downhill from there. The food at best, was what I would expect from a local diner. Proportions were exceedingly small and somewhat bland. Mashed potatoes, stuffing and vegetables were the size of a golf ball. I originally thought it was a joke, but to my dismay, it was not. You could get seconds, but by the time they arrived, others at the table were eating dessert. It did not improve over the entire cruise. However, there was one bright spot in all of this, our waitress was great and always smiling. The help on the ship was terrific, especially those taking care of our cabin. Every time you walked out of your cabin, new towels etc. were replenished and the room was kept spotless. Now, another major problem for English speaking travelers...the cruise was at least 80 percent foreign...German, French, Italian and Asian, which made it difficult to communicate at best. Additionally a number of the foreign travelers were somewhat rude and had no trouble cutting lines and pushing their way in. While in port in San Juan, US health inspectors arrived on board and for whatever reasons, lunch was shut down for over an hour. Its the first cruise I was happy to get off of...MSC has seen the last of me. Read Less
Sail Date February 2017
Itinerary fabulous, ship fantastic. Food very poor, service on decks and bars very poor. This is our second cruise on an Italian run ship. and it seems that charge excessive prices and charge for everything compared to other cruises we ... Read More
Itinerary fabulous, ship fantastic. Food very poor, service on decks and bars very poor. This is our second cruise on an Italian run ship. and it seems that charge excessive prices and charge for everything compared to other cruises we have been on. Wine $39 dollars a bottle. Water $4.50 . Trying to get served on the sunbathing decks was a joke, the staff looked at you and walked away. This comments above were mentioned by many other guests. We had a 8th floor balcony cabin, cabin itself lovely what the brochure forgot to mention that there is an over hang and that you could get no sun on it until it was just about to set. The cabins below us were in no better situation. I understand the necessity of broadcasts in many languages, the only problem is you stop listening and you miss your own language broadcast. Would I go on MSC or Coata again (Italian run ship) that is a big NO WAY. Read Less
Sail Date January 2017
The price was cheap but now I know why; 1) several times the water appeared brown from our tap water and our toilet. Called guest services and both times and they failed to get back to me until I wrote a letter to the Captain. Even the ... Read More
The price was cheap but now I know why; 1) several times the water appeared brown from our tap water and our toilet. Called guest services and both times and they failed to get back to me until I wrote a letter to the Captain. Even the Captain escaped talking with me and had the Guest Relations Manager follow up with me. I just wanted to know if the water was harmful to my health. 2) ordered room service at a charge of $3.50 and it never showed up. Don't bother. Amy other cruise line doesn't charge. Good luck in getting someone to answer... 3) our room wasn't touched by a Stewart until the second day after we complained. 4) the grate under the bathroom door was fill of dust. I think it was the return air vent. It hadn't been cleaned for years. 5) guest services personnel should find a new job. They are bitter and lack the skills to be there. 6) multiple mistakes in the dining room with food. Presentation wasn't very good. Forget the fish... it's dried out. One good point is that the staff was very friendly. 7) forget water while eating. You have to ask every time. 8) you better like pastries at breakfast. They ask you ten times more that serving you coffee. 9) stay away from the buffet. If you do go, wear a helmet. The crowd is unbelievable and you'd swear people haven't eaten in a year. I blame MSC because they close down half on the cafeteria and force everyone into the same area. 10) the show is good but the keep showing the same singers and dancers with a little different routine. They should have some variety. We didn't go to many shows because we had seen them 2 years earlier. 11) we went on a English MSC shore excursion. Save your money. The tour has 3 languages so it was uncomfortable listening and waiting for English. Then the guide used broken English at best. Very painful experience. To cap it off, it started at 10:30 and ended at 3:30. No provisions were made for lunch. Not even to purchase. As you know, you can't bring food from the ship. Then, to add insult to injury, there was a MSC person on the bus and they didn't do anything but take pictures. 12) the ship was nice and had decent shopping. 13) they are not up to date with credit cards like other lines. You need to take of this when you board. Read Less
Sail Date January 2017
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. ... Read More
Embarkation for wheelchair needs was chaotic. The person responsible for getting the wheelchair assistance needs to hold up a sign.The ship is beautiful, though safety is an issue when it comes to stairs all over the place on the ship. This is most noticeable in the theater and some lounges. The cabin was well maintained and plenty large enough for the two of us. We never saw our cabin steward when we first arrived and he never introduced himself until the next day. He was prompt in making up the room when we put out the sign. Dining was a disaster. This was my four trip on Divina and a number of things have changed. It was hard to get drinks before, during or after the dinner. The service was slow and the waiter missed or was late in bringing many items during to the table during the meal. He was very rushed, never introduced himself or his assistant waiter, food was lukewarm and not cooked as ordered. We finish our meals in 2 hours or more on most nights. What was an included shrimp cocktail at dinner is now $6.95 if you want one and there is no longer lobster served on the second formal night. The entertainment on the ship was okay. Service was as noted above for dining and cabin. Guest Services was attentive to needs but inconsistent....some guests were dismissed without answers to their questions. I never got off of the ship because I got sick and needed to go to Medical. They were excellent and took care of the problem with IV and medicine. We did not travel with children. I would go on Divina again, but my husband, who doesn't care that much for cruising, would not choose Divina again. The cruise line is working very hard to make this a premier ship and I am sure they will get there. It takes time to get the American way down pat. Read Less
Sail Date January 2017
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small ... Read More
We choose this cruise because 300 people from our community were going. We usually go on 2 cruises a year. Embarkation was good, but disembarkation was a disaster at the Miami port. Ship was clean, but too many small places. There would be a piano bar singer with 1000 people trying to see them. Seldom could you get a pool chair. Everyone wanting the same pool. The nightly entertainment was fantastic. We were disappointed in the food. It was ok, not fantastic as we were lead to believe Yet one excursion did not deliver as advertised. It was the speed boat lobster lunch and day at the beach costing $115 each. We spent 3 hours waiting or being transported on a catamaran; after lunch we got 20 minutes on the beach. When we went to the excursion desk only to finally after 3 visits, to get offer a 20% discount. -- a slam in the face! The other excursion a snorkeling -- the water was cold and murky. At the end, we had to wait 45 minutes for someone on the Divina to let us on the ship. The shops and goods were very expensive. The pool shop were everything was $10 was the busiest place on the ship. Got a terrible hair cut from a new stylist that had been on the ship one month. Hair salon refunded my money. Read Less
Sail Date January 2017
We decided for a X-mas cruise so we didn't have many other options. MSC Divina seemed to offer a fair price. The ship is beautiful but it is jammed with too many passengers and provides poor services. The staff is mostly ... Read More
We decided for a X-mas cruise so we didn't have many other options. MSC Divina seemed to offer a fair price. The ship is beautiful but it is jammed with too many passengers and provides poor services. The staff is mostly over-worked and (with few exceptions) usually not friendly. Be prepared for long waiting in the reception, in the buffet, for a free table, for elevators, for sunbeds,.... The customers are not valued and often even clearly disrespected on this ship. MSC do not feel responsible for the quality of services they (or their business partners) provide to the customers. Definitely do not book their excursions! You will pay considerable money for totally amateur services. If something will go wrong with your tour (and it will with their approach!) do not expect to get a fair compensation. In summary: If the budget is not your highest priority you should avoid them. Read Less
Sail Date December 2016
We chose this cruise because of the great price for a balcony for 7 nights to the eastern Caribbean. The Italian ship is exceptionally beautiful, but thats about as good as it gets. The ships configuration makes it difficult to move ... Read More
We chose this cruise because of the great price for a balcony for 7 nights to the eastern Caribbean. The Italian ship is exceptionally beautiful, but thats about as good as it gets. The ships configuration makes it difficult to move around with so many people. The ships menu could use some improvements with bigger portions and a larger variety. The main dining rooms are the noisiest I've ever been, with the exception of the Disney Wonder which is naturally full of kids Also noticed that the dining room staff was overwhelmed with the amount of tables. Hard to move around. The buffet restaurant was more appealing with better food. I would guess that the better food would be found in the extra charge restaurants. The pizza was outstanding. The Pantheon theater was phenomenal with great performances. Embarkation took a while to get on the ship, I guess because it was sailing fool with all the great promotions. Debarkation was much more smoother. Would I go again, no, there are much better ships on this itinerary from the U.S. Read Less
Sail Date December 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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