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1 Helpful Vote
Sail Date: November 2018
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per ... Read More
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per day was still under $200. We used their status match to gain black status under the MSC program, this enabled us to use priority check in, the line for check in was so short that it didn’t help but we were allowed to board the ship earlier. The ship is gorgeous both outside and internally, with the magnificent staircase the showpiece. We had just disembarked the NCL epic and despite being similar sizes this ship felt far more spacious. The internal public areas stretched over 3 floors on the lower levels plus the upper floor buffet, disco and spa. The outdoor areas were also spacious with several hidden sun areas. There were loads of bars and cafes and the theatre is huge. I loved that it was easy to see the ocean from so many different locations (except forward). Our cabin was a “Bella” on deck 9 it was larger than expected with a full sofa. Storage was good and the balcony was a reasonable size. The bathroom is a little smaller than other ships but functioned fine with only one person at a time. There is a stark lack of amenities in the bathroom. The bed was comfortable. The tv had basic channels but more than on other mainline ships we have tried. We enjoyed using our balcony although the smoke and ash from smokers on the promenade and those flaunting the rules occasionally marred the experience. Dining - this was the major disappointment with the cruise. Things appeared great on embarkation with a huge buffet spread including amazing cheeses and cold cuts, fabulous pizza and salads but this turned out to be the only highlight. There are 2 mdr but you are assigned to fixed dining and shared tables. We begged for and received one of the few 2 tops but it was adjacent to the front door and was an uncomfortable position. Service was efficient but the food was simply terrible. Easily the worst food I have experienced on a cruise ship. The pasta was an embarrassment to an Italian line. On a normal cruise we would never dine in the buffet for dinner but on this cruise we had to give up on the mdr. The buffet wasn’t much better with only half the stations open, the meat was very poor quality. By the end we limited ourselves to pizza and salad. We tried the Italian specialty restaurant as we had a free meal there under our status. We were given a table next to a tv with sports playing, a bag of torn stale bread (I thought it was to feed fish with), an incredibly limited option of courses we could choose. The main food was good, the service was aloof. I would not pay the high prices they were demanding otherwise but I understand given how bad the food in the mdr was why people would pay. Entertainment- The cruise director was the worst we have come across. He rarely made an appearance and when he did he spoke in such a cockney accent that even myself as an Australian struggled to understand him. the nightly shows were basic song and dance numbers using the same cast, in a couple of shows acrobatic performers were incorporated which helped improve the standard. It was such a shame to see such an amazing theatre and stage so under-utilised with next to no stage production. The audience receptions were very muted. There were a couple of opera performances which was a nice change. There was a large activities staff with a lot of activities but generally poor in comparison to NCL. There was a lot of dance classes which were lots of fun. There was one water slide. 3 pools was an upside. The formula one car was fun but was regularly broken (most noticeably when they offered it as a prize for trivia games hmmm). Service - average overall. Bar staff were very mixed but the problem was the drinks packages were confusing, the upgrade offerings onboard were different to those offered via the internet and this led to a lot of confusion. We finally requested a meeting with management who simply denied there was a problem, to their credit though they must have marked our card as from that moment onward we were given almost anything we liked. However wine was still regularly poured into tumblers. The beer and wine offerings were very inconsistent between locations. The quality of cocktails was the worst we have encountered. The good points were that they would simply leave the whole bottle of wine on the table in the mdr. The coffee was the best we have had at sea. There were 2 great coffee bars and the gelato was also great. Guest relations was probably the best we have encountered, still average but better than normal, with questions able to be answered, problems followed up, and the telephone actually answered. The gym was great, open and airy with loads of equipment. The spa was terrible, the staff were statutes. The thermal area had his and her steam rooms and saunas but no jacuzzi or spa. A very small resting area with no drinks or easy towel access. The change rooms had no amenities at all ... completely ridiculous. We did one shore excursion which simple reiterated my long held belief to never do the, again. We were treated like children forced to stand in lines and yelled at as if we could not understand basic instructions. The snorkeling trip was promised as 3 reef locations of National Geographic style, it was a beginners style experience with life jackets enforced, the 3 locations were within 100 metres of each other clearly on the same reef next to another cruise ship in jelly fish infested waters that my wife is now suffering scars from. I still believe I should sue both companies for how bad this experience was. I am not sure we would cruise with MSC again despite loving our cabin and the public areas, the food and dining experiences were simply too poor. There was a lack of interest by senior officers and management and it just led to a feeling of chaos. We were regularly informed that there had been a large staff turnover just 10 days prior but good management should overcome this. Read Less
1 Helpful Vote
Sail Date: November 2018
The ship is beautiful and well layed out. Our cabin number was 12245. Balcony, aft. Perfect access to the buffet and main dining rooms. My husband and I smoke and the main smoking area in the Garden Bar (aft) was perfect. If you choose ... Read More
The ship is beautiful and well layed out. Our cabin number was 12245. Balcony, aft. Perfect access to the buffet and main dining rooms. My husband and I smoke and the main smoking area in the Garden Bar (aft) was perfect. If you choose this cruise and don’t smoke, John is someone to meet. He’s been on the ship for 7 years. I was not impressed with the food. My hope is that MSC will catch up to the American taste and style of food. The food was bland. We sail Carnival most of the time. We look forward to getting dressed up and having a dinner full of flavor. Flavor was never a part of the MDR experience. We skipped at least 4 dinners on a 10 day. Overall, we met some remarkable people, staff and fellow cruisers. If I had to choose a cruise line, I’d choose Carnival or Royal Caribbean for the food. I do believe, “Drinks On Us”, made for a fantastic voyage on MSC Divina. Read Less
2 Helpful Votes
Sail Date: November 2018
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at ... Read More
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at night were singers with background dancers. Many of the songs were not in English, which we understand because it is a European cruise line, but we didn't sit through any of the shows. No comedians, no magicians, nothing of the sort. We appreciated that there was sectioned off smoking in the casino. It wasn't very smoky in the non-smokring section and we didn't feel the need to shower from the smell every night after gambling for a bit. NO ATM ON BOARD. You can get a cash advance for a charge of 5% at the guest relations desk. The flow of traffic with people from other countries who are not used to walking to the right was weird. Pizza is available 24/7. We liked the selection of food. There is something for almost everyone, even picky eaters like me. I say almost because I don't know how vegetarians or gluten people eat without starving. The toilet in our stateroom was set diagonal and when you sit on it, your leg touches the tiny showers fold in door. If you're a large person, I highly suggest you ask about the size of the shower in your room. The pools are saltwater pools. Read Less
Sail Date: November 2018
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was ... Read More
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was nice, it was noisy from the overhead buffet and a storage closet next door that had carts banging together during the night. On the 4th night we heard water running outside our door,coming through the light fixture in the ceiling. We placed a garbage can under the running water and emptied the bucket as it filled. I called Guest Services to report and to get maintenance to come stop the leak. I was laughed at the first time and advised the young lady that this was serious and needed immediate attention, 20 min. later , I called again and spoke to the same lady, after hanging up and waiting another 15 minutes I went to Guest Services to speak to the manager. We received a bottle of champagane and strawberries when I requested another room. 2nights later the same thing happened only this time it was inside the room and over the bed. Head of housekeeping came and was very nice. Still I would say room 13137 has not the best cruise memories for me. We did love the ports and met many wonderful people on this cruise. The buffet food was very good and MDR was just of on the food but our tablemates were awesome. Casino hosts and cocktail parties were very well done and nice. Casino slots were not paying well this cruise. There were some of the newer games on board though and casino was crowded most of the time. Shows were nice but I missed the Michael Jackson show. Dancers ,singers and set were beautiful. MSC had lots of deals for this cruise and the prices and packages were a great value. I will say that after 10 days of so many different languages being spoken and heard that I was glad to get home to my amiliar southern roots. I like MSC and I'm grateful for the comped room. I hope to cruise them again. Read Less
1 Helpful Vote
Sail Date: November 2018
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not ... Read More
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not understand what they were singing. The Last night entertainment was very good, funny and the acrobats were so good. Wish they had one not of just a comedian instead of all the singing. Bartenders great very busy at times, but once they saw us they knew what we wanted, wait staff excellent. Inside cabin, nice size bathroom. Took one msc excursion and it was worth the money. We got cabs for our other touring. Lots of children on this ship I thought, but no impact on us. Would I go on MSC cruise again, maybe not prefer Princess, the need a new chef menu said one thing and most of the time it was not what we expected. Example we ordered the sea Scallop dinner it was bay scallops smaller than a dime and maybe three in this big dish of noodles with who knows what sauce, that went back along with the risotto terrible. We never went back for the final night, Mario the man in charge was funny and nice we finally had to tell him how bad the food was. Read Less
1 Helpful Vote
Sail Date: November 2018
Price. Very cheap. Less than $1400.00 for 2 people. 10 days including drinks. You get what you pay for. Cabin was fine no complaints. Food wasn’t the greatest. Cheap food. Hamburgers were good, pizza was ok. We ate a lot of both. Dinner ... Read More
Price. Very cheap. Less than $1400.00 for 2 people. 10 days including drinks. You get what you pay for. Cabin was fine no complaints. Food wasn’t the greatest. Cheap food. Hamburgers were good, pizza was ok. We ate a lot of both. Dinner menu was not very good. Left a lot to be desired. Fish meals not very good. Chicken meals ok. Ny strip steak was tough and grisly. Could not eat it. A lot of casserole dishes and bread. They fill you up with bread. On a scale of 1 to 10 I would give them a 3 on all meals. Like I said you get what you pay for. Entertainment on a scale of 1 to 10 I give them a 2 or 3. Same group of people every night. I have seen high school students do better. 1 night the show was a 8 on scale of 1 to 10. Overall entertainment was lousy. PS If you want a cheap trip ok. If you want a good trip try another cruise line. Read Less
Sail Date: November 2018
I believe you make the cruise/experience and the ship is there to enhance that experience. In this case MSC has some work to do if they want to attract a broader audience, especially the western cruiser. Ship is nice, but needs some modern ... Read More
I believe you make the cruise/experience and the ship is there to enhance that experience. In this case MSC has some work to do if they want to attract a broader audience, especially the western cruiser. Ship is nice, but needs some modern touches. Staff/crew work hard and at times seemed like some areas were simply understaffed. Food was just average with little variety from day to day. With any cruise/vacation I keep my expectations set to average so that I’m not disappointed, in this case I’m glad I did. Good price for the number of days, but runner out of items and not addressing gaps will cost MSC repeat cruisers and those that want a new experience. We tried it and not sure if we would do it again. Will add that the shows were very good and the performers are a dedicated group! I would recommend this part of the cruise. Read Less
Sail Date: November 2018
Price of cruise was a big factor in choosing it. Food was average and frequently was not hot. Our waiter in dining room, early seating, was excellent and very accommodating. Cookies in afternoon were delicious. Juice was lukewarm in ... Read More
Price of cruise was a big factor in choosing it. Food was average and frequently was not hot. Our waiter in dining room, early seating, was excellent and very accommodating. Cookies in afternoon were delicious. Juice was lukewarm in morning, hot tea water also lukewarm. Buffet lunch was best meal, six different pizzas and good assortment of hot food, cheeses and lunch meats, fruit and desserts Photographers everywhere wanting to take your picture. Entertainment was boring, each night had same lighted stair background, singers and dancers doing same routine. The two lead singers were excellent, though. Cabin very clean and comfortable. Ship felt very crowded in atrium. Most activities were done on pool deck or at 10:30 at night. Daily trivia only allowed two persons per team, guess they did not want to give away too many prizes. Had the free bar package and was very satisfied with it. No frozen drinks included, but you could always buy them. Read Less
Sail Date: November 2018
We had been warned by our travel agent that this was an Italian cruise line and things would be different, especially the meals. She was right. The Divina is a beautiful ship. Embarkation was smooth and went quickly. The staff was ... Read More
We had been warned by our travel agent that this was an Italian cruise line and things would be different, especially the meals. She was right. The Divina is a beautiful ship. Embarkation was smooth and went quickly. The staff was polite but not overly friendly. They do not seem to interact with the passengers like staff on other cruise lines. Of all the cruises we have been on, we saw the cruise director, Jerome, the least of any cruise director on past ships. Bingo was a single game. The first time offered they had a snafu with the computer shutting down during the game so all info ended up being lost and the game needed to be restarted. We did not play again after that and I think many others avoided it also. The meals were definitely catering to European flavor and, I feel, lacked variety. The buffet line food was often barely warm. The main dining room was not much better and took forever to be served one course to another. Portions tended to be small. The ports were great and we booked this particular Eastern Caribbean cruise (11 days) because it went to ports we had not been to before (with the exception of Antigua) We definitely got what we paid for but we will not book with MSC again. Read Less
1 Helpful Vote
Sail Date: October 2018
My husband and I like to travel and have done a total of 45 cruises. So I feel we have plenty of cruises to compare this cruise to. As Paul said when we got off the ship we would probably not go on this cruise line again even if they gave ... Read More
My husband and I like to travel and have done a total of 45 cruises. So I feel we have plenty of cruises to compare this cruise to. As Paul said when we got off the ship we would probably not go on this cruise line again even if they gave us a free cruise. The ship was beautiful and the best part of the cruise was that we were on the water and made some good friends. The status program was a joke and the items that we were entitled to, I had to fight to get. They never let us know that you had given us a laundry package - luckily I knew about it but I had to go to the guest service desk to make sure it was on our account and to get the paperwork for the laundry. When we went to guest services for anything else - the people were not very friendly or knowledgeable. They would give us an answer and then we would find out the information was incorrect. Paul ordered the same drink with dinner the first three nights. The first night it was $5.60, the second night it was $9.49 and the third night it was $10.79. He got upset and wanted to know why the difference and what it was going to be each night. After we got the maitre d' involved - he went and got it straighten out and told us the price would be the $9.49 each time that drink was ordered. I ordered a shrimp cocktail the first three nights of the cruise - the first two were the regular sized shrimp cocktails with the tails on the shrimp. The third night I got the tiny shrimp that comes in a can. The food most nights was not very good. Every thing was over cooked and lacked enjoyable taste. One night as the early seating was leaving they told the last seating not to order the prime rib - it was not even eatable. Even the vegetables were over cooked most days. When we went to the buffet for lunch it seemed that it was the same each day - the only difference seemed to be the carver station. The waiter and assistant waiter on the first cruise was never around - I started taking a bottle of water with me and also having them fill three glasses of water to get thru the meal. The waiter the second cruise - was over worked - he tried hard and spent each night running from table to table. When you book the cruise they do not tell you whats not included in the different levels. The level we chose was Bella - little did we know that things like room service (even thought the brochure said it was included) would come with a delivery charge. They never let us know at night when there was a time change - they just listed it on the daily planner and they didn't tell you what night it changed. The free dinner that was included in the status program - had 18 choices for the 1st course, 2 choices for the main course and 3 desserts. The first course was good, the main course was either fish soup or a sirloin steak. The soup was salty and not very good and the steak was not as good as the steak that you could get in the dinning room. Most of the ports were in freight yards - and when the other cruise lines that we have been on and stop in these type ports they have a free shuttle - but not MSC. We heard that the captain didn't want to pay for one. (Not sure if this was true or not but) Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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