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Sail Date: January 2019
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a ... Read More
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a very beautiful and well maintained ship. We went to the Sports Bar shortly afternoon to find out it would not be opening as advertised so went to buffet on 14. The buffet sported a very good selection of different foods and there was some variety change throughout the entire cruise. The Black Crab dining room was a little different as many of the dishes were not up to par and only a FAIR selection overall. Difficulty getting ice to table on a few nights and also several wines were unavailable even when suppose to be on the package. Mario, the restaurant manager was very friendly. We had an Aft Balcony on 13. The room was very nice and well cared for. The balcony was only about 2 ft deep, so barely a balcony. The TV had only a few channels that weren't MSC related or news. Bathrooms were fair size and the body wash was poor quality. Theater shows were pretty good and several happenings each night. The staff at POSIEDEN Pool bar was great and Garth from Arkansas was FANTASTIC !! Don`t be scared to try this line and their ships. Read Less
Sail Date: January 2019
We decided to go on a cruise for my wife's 60th birthday and overall, we had a blast! This is our third cruise and first time on MSC. We had a great time on this cruise, and I would definitely cruise with MSC again. The value is hard ... Read More
We decided to go on a cruise for my wife's 60th birthday and overall, we had a blast! This is our third cruise and first time on MSC. We had a great time on this cruise, and I would definitely cruise with MSC again. The value is hard to beat! Embarkation was ok in Miami… generally smooth. We stood in line to get our cruise card (maybe 30 minutes), and then had to wait seated in a lobby… maybe an hour… until our boarding group was called. We arrived at 11am and were on board the ship by 12:30pm. (FYI… We arrived earlier than our listed boarding time.) Ship / experience: The ship is certainly beautiful… areas are kept very clean. It felt kind of "narrow" to us, perhaps just due to the sliced-up layout rather than the more open mall-like designs in some other ships. It does have one large, beautiful atrium with the famous Swarovski crystal staircases. The clubs and bars all have differing, but pleasing designs. BTW, someone complained about the bar hours, but we always could find an open bar/restaurant if needed, and the bar hours are listed in the daily planner. We snapped a photo of the schedule on our phones and were always able to find an open bar or restaurant. This is a European cruise line, there were many international passengers. We encountered a few that did not speak English, but those that did (or allowed us to attempt to communicate to them in our extremely weak German or Spanish) were very nice. We certainly encountered a couple of “ugly Americans”… and I mean in the way they acted… IE full of negativity and happy to share it whether or not you wanted to hear it! Thankfully, we had fantastic, friendly folks at our table for dinner. Gym: Adequate. I was mostly heading for the treadmills, and generally did not have a problem finding one… or if I had to wait, I didn’t have to wait long. Two of the exercise bikes were not functioning, and I think if you were heading for one of those, you probably would have had more trouble. Still, if you catch it in off hours, you’ll have less of an issue. They have a 30 minute limit on the cardio equipment. There is no running / walking track on this ship. Overall, I’d say the gym is not quite big enough for a ship this size, and with low ceilings, there is not quite enough airflow through the gym especially around the cardio machines. You have to return to your room to shower unless you get a thermal pass. Spa / Thermal Area: We played $100/person for thermal passes and really enjoyed the thermal area with multiple saunas to choose from as well as a larger steam room. (FYI… bring waterproof footwear (watersocks, sandals, flip-flops, etc) if going in the steam room; the floor is slick!) They have a great calming relaxation area with a beautiful view of the sea, and after having a good sweat, it is a great place to relax for a few minutes. We also paid for a couple’s 50 min Balinese massage. We paid $100/person + gratuity… and the massage was great! Entertainment: The entertainment was fair. Let me first say that the performers they had were super talented... excellent live singers, dancers, and acrobats, but they all performed to prerecorded music. As a musician, I really missed seeing live instruments on stage, and there just aren't enough 100%-live bands across the ship. The only regular, fully live band on the ship played in the Black and White lounge playing top 40 dance music from all eras. (Not bad, but the band simply went through the motions and they certainly didn't seem "into it.") Aside from a pianist in the atrium, and a piano/violin classical duo, most other “bands” just had a live musician or two and played against a prerecorded track... so as a musician, it pretty disappointing to me, even though all of the musicians were certainly talented. The stand out for us was Sabor Latino and with a live drummer/percussionist pair... maybe I’m just a sucker for Latin jazz. :-) Shows: This is an Italian ship / cruise line, and I'm really happy to see they embrace opera, even if the crowd did not. I'm not a huge opera fan but can certainly appreciate it. The at-sea mid-day opera show was a highlight for me, but was sparsely attended... the two opera singers were excellent, and they played with a pianist and violinist that were both excellent (and the only "live band" I saw in the theater). The evening opera show (an abridged version of Verdi's La Traviata) was good as well, and you could kind of gather the story from the actions on stage... but not knowing the story line, it still needed either a program guide containing translations or subtitles on the screen above. I saw most of the other shows, only missing a couple of them. Overall, the stage sets for other shows were pretty boring. The Queen show had an awful background track and IMHO, pretty weak choreography. The pirates show had great costumes and the most interesting stage set of any show, but the story line was awful. I really enjoyed the Sinatra show... the baritone was fantastic, and I thought it had good choreography. I also enjoyed the Witches of Paris show, where the acrobats where highlighted. (We only caught two shows that showcased the acrobats). Other on board activities: - In general, the daytime at-sea activities provided did not appeal to us. They mostly consisted of dance lessons, art classes (very basic stuff from our assessment), party / dance stuff in the aqua deck area. They had a napkin / towel folding event where we thought we’d get to try our hand at it, but it turned out to only be a demo which was disappointing. - Sitting by the pool is not our thing, but apparently, getting a deck chair by the pool is quite a challenge. People stake out their chair for the day. I think MSC could prohibit this practice and there'd be plenty of chairs for everyone, as there were always plenty of chairs available… just with people’s stuff on them. - The water slide is blast! - We paid for a "behind the scenes" tour which was very interesting... it lasted a long time… over three hours, and other than visiting the engine room and bridge (due to security concerns), we covered much of the ship. Cost was $45/person and was made through the excursions desk once on board (cannot be pre-booked). Well worth the price! Food: - We really enjoyed the food on the cruise overall. - I thought the buffet was pretty good… plenty of healthy and not-so-healthy options available. I made use of the omelet station every morning, and we overdosed on bacon as you only can at a buffet. :-) The only major flaw at the buffet I saw was that they were scrambling to refill coffee dispensers on a morning or two, and like the dining room, the service through the buffet tables was hit or miss. As others have mentioned, it was definitely very busy at peak breakfast hours, and most Europeans do not have the same sense of personal space as Americans... so some come across as being rude. Still, we were able to find a seat, eat and eat plenty, and I thought the food overall was great. - They also had prosciutto (one of my favorite cold cuts), but only on the first couple of days. - For something different, try a German breakfast… grab one of the delicious roles, some cold cuts, and a hardboiled egg. - If you want something completely different, try the Asian congee, available on only one side of the buffet for breakfast. It’s basically a rice porridge, add miso, mushrooms, onions, and fish sauce to taste; we’ve only experienced this on cruise ships and it is certainly not for everyone, but we love experiencing another culture’s foods… part of the fun of cruising!! - Being lactose intolerant, I was happy to see cheese-less pizza on the buffet. - The bread is amazing… the Europeans know how to make great bread and croissants. Take advantage while you can! - We had some great meals in the dining room. On two nights, entrées on the menu did not appeal to me, but the alternative options were excellent. I ordered the salmon one of those nights and it was great (The salmon is served nightly as one of their “always available options” on the menu.) Another night, none of the meat dishes appealed, so I ordered the vegetarian Indian dish and it too was excellent. (Note that most vegetarian main-course dishes were Indian curries and such… I suspect their other veggie curries were also great.) I only had one poor dish in the dining room, and it was a “healthy fish” option one evening. - One couple said the best food on the ship was in the sports bar, where they served wings and burgers; we personally like more variety than that, but whatever floats your boat! Restaurants: - The main dining room (Black Crab for us) service was hit and miss. The first two nights were both really slow, but they generally improved markedly afterwards for a couple of nights, but then had an off night every now and then… I’d say we had good service 50% of the time. On bad nights, it would take us 2 hours for dinner. On good nights, 1.25 – 1.5 hours… (Lunches and Breakfasts in the main dining room are much faster.) FYI… advice: only order wine when in the restaurant which is kept by the table. Grab any other drinks at the bar, and bring it into the restaurant. The restaurant took forever to serve mixed drinks. - Galaxy – sushi! On my wife’s birthday night, we enjoyed dinner at Galaxy. I thought the Sushi was very good. The price was pretty high… about what we’d pay in a sushi restaurant in the USA. Their menu / pricing was confusing with a bit of fine print explaining it all. So you can get a prix-fare multi-course dinner for $30/person, but can swap one of the options for something better at half price… they didn’t seem to mind if you swapped something similar. Neither of us like octopus, so we swapped for maki for an upcharge. The presentation was beautiful, and service was excellent, and we were surprised at how few folks were dining up there. I think the price was the deterrent… seems to me, we should be paying LESS than we would in a USA sushi restaurant, given that we’ve already paid all-inclusive rates. They could simplify the menu pricing, and just charge $25/person and I bet they’d pack the restaurant. - We thought about dining at Eataly, but heard from others that the steak house part just wasn’t that great, so chose not to go there. We hear the pizza was fantastic, but being lactose intolerant, I avoided it as well. Bars / drink package: - We read up on our “drinks on us” package – know that you do pay gratuity on your drinks, and your drink choices are limited. Search the MSC site to find detailed information about your package. I found a PDF with all the details and specifics and we knew exactly what to expect and it was exactly as stated. - I think our first formal evening, some basic drinks were free in the bar that evening… champagne, and a few mixed drinks too, including a martini. - We found a great bartender, Ryan from the Philippines, at the Silver Bar. (He is on contract with MSC for a few more months, so seek him out if you can!) That ended up being our go-to happy-hour bar before dinner. Other notes: - As others have noted, some staff, including our dinner waiter and our cabin steward, were extremely busy and did not seem to have time to be super personable / friendly with us as might occur on other cruise lines. - Accessibility of the senior staff was pretty impressive. We found a number of senior staff making themselves available throughout our cruise. - I’d encourage you to find your specific cruise on CruiseCritic and sign up for the gathering that they have on board. We spoke to the captain and others and thoroughly enjoyed chatting with the senior staff. In addition, we had a little gift of chocolate covered strawberries and champagne in our cabin the next night! Can’t guarantee you’ll have the same experience, but… Disembarkation was super smooth and fast… much faster than our last experience with Royal Caribbean two years ago in Fort Lauderdale where I think we caught customs on their lunch break! Overall, we’d definitely go on an MSC cruise again. There were definitely some hiccups, but it was obvious to us that MSC is trying very hard and they do want and listen to feedback. Read Less
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2 Helpful Votes
Sail Date: January 2019
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. ... Read More
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. The carpets are clean, the glass and light fixtures are clean (something I notice) and the ship is well lit. Embarkation for us was a big improvement this year for one BIG reason. We are "Black" card level repeat cruisers so we get priority embarkation. MSC finally realized that it does no good to offer priority check in only to then dump everyone in a big room while waiting to board. So now if you get priority check in you also get priority boarding as well. Are you listening other cruise lines? !! The ship operation went very smoothly and the weather while windy for the first few days was mostly sunny. Port arrivals and departures were right on time. We did have to miss the port in Grand Cayman but the captain made every possible attempt to make it happen including parking the ship in the harbor while further assessing the forecast. A storm over the island made it just too rough for safe tender service so we had an extra day at sea and an earlier arrival in Cozumel. The entertainment on board was better than average with more american style shows and a bit less Italian opera than a year ago. The passengers seem to still be about 70% European. I want to mention the superb saxophone player who entertained by the rear garden pool bar in the afternoons and evenings. A very talented musician. Debarkation went fairly smoothly except they send almost everyone to a theater in the front of the ship which then makes for a long slow line to the one exit ramp they use. It would really help if they used the second ramp that seems to be available in Miami. Now for the shortcomings. First the food in the main ding room while slightly improved from last year was still disappointing on several evenings. The quality of the meat was very poor in the MDR multiple nights. It was cooked correctly to order but was just a poor quality cut. The exception was the prime rib which I thought was tender and perfectly seasoned. Chicken was generally better but the Chicken Cordon Blu was also very poor. We had very excellent service from our waiter and his assistant throughout the cruise. We went to the Eataly premium restaurant one night and had a very good meal. My son had the filet and said it was the very best he ever had. Hmmmm. A note: the phone reservation people were NOT manning the reservation phone during posted hours. Called numerous times with no answer and finally had to go to the Eataly when it opened to get a reservation. The buffet still needs some serious reworking! The layout of the food is just plain silly and a waste of the large space available. The most desirable items are all in the forward area of the buffet and the aft section seems to be just an afterthought. Pizza (very good) and burger type food is all in the forward area but no burgers are taken to the back area. Two salad bars in the forward area but none in the back. Only a bowl of salad in back with no dressings. At breakfast there are no trays of scrambled or sunny side up eggs anywhere but the forward area. There are custom omelet makers at all four areas this year and kudos they take your order and giver you a number so you don't wait in a 10 minute line. I got conflicting information each day about whether they could make custom scrambled eggs. Trays of sausage, bacon, fruit and bread in all areas but pre-made eggs only in forward section. Of course this leads to huge and unnecessary crowding at the forward end. OK, the one really BIG complaint that needs to be aired to the public is the "tipping". I don't know what the current state of affairs is on other lines but on MSC the "tipping" policy is no longer what people think. It came to light to some passengers that the daily "service charge" that is added to each persons on board account is no longer being distributed to the service crew as tips! This also is true for the 15% "service charge" that is being collected on each drink at the bars. Instead, the service crew (bartenders, cabin stewards, waiters and such) are being paid a regular salary just like the captain and hotel managers. As passengers we have always been led to believe that these "service charges" were necessary to make sure the service people were compensated as they are in restaurants and bars on land. If they are now going to be salaried employees then that money should be incorporated into the regular cruise fare and the "service charge" nonsense dropped.. MSC (or any other line that is now doing this) should stop the somewhat dishonest game they are playing with the fares. Having said that, I believe MSC is trying hard to build their brand and slowly learning what it takes to attract the american market to their ships. I look forward to seeing the new private island in Bimini later this year and how they will compete with the other big players in the future. Read Less
Sail Date: January 2019
I enjoyed the ship. The quality of the entertainment was excellent from the shows to the singers and musicians around the ship. The entertainment staff were engaging and a lot of fun for all ages. I like the dance lessons and the ... Read More
I enjoyed the ship. The quality of the entertainment was excellent from the shows to the singers and musicians around the ship. The entertainment staff were engaging and a lot of fun for all ages. I like the dance lessons and the stretch classes on the Aqua Deck. The ship is beautiful. The food in the dining room and Eatily are very good. However, the food in the buffet was mediocre except for the pizza. Best pizza ever on a cruise ship! Service on the ship was very good, however, the Lido dining staff weren't very engaging unless you began the conversation. The cruise director Sinan was very good. I like how the ship's officers were visible and friendly. Being an European ship announcements were made in 4 or more languages. After a while you got used to it. The gym was adequate although several machines weren't working. The thermal package was overpriced especially since they did not have a thalossotherapy pool or the heated loungers. Read Less
Sail Date: January 2019
We chose this cruise because of the 11 day duration and the destinations. The ship itself is amazing and huge - we are first timers so we were awed by the dimensions. Getting in is well organised but long and a bit difficult at times. The ... Read More
We chose this cruise because of the 11 day duration and the destinations. The ship itself is amazing and huge - we are first timers so we were awed by the dimensions. Getting in is well organised but long and a bit difficult at times. The room was very quaint and nice, small for a family of four but we knew that when we reserved. Everything was quite handy in the room and we were happy being together. The guests on board vary, majority from Italy, US, Eastern Europe Czech and Hungary, Brazil - all over the place, it's truly international. The other positives were the food in the buffet which was excellent - perhaps the best buffets I have come across in a long time. Everything was super fresh, pizza was delicious, so were the pastas. Felt no need to go to Eataly with the standard of food so high. Salads and fruits were plenty and varied. Got slightly bored after a week and decided to go for the Far Eastern sushi place which was also nice, although sushi quality was just ok. The biggest letdown in food was the main restaurant where we should have dined every night from 6PM. Went once, super busy, waiters not on top of their game at all, half hour for a glass of wine, not friendly waiters at all, very confused and rushed service. The quality of the food was also poor compared to the buffet. Prawn cocktail, lobster bisque, vegetable soup, and others were a joke at best. I wasn't aware of how big the pools were on board, but they should be at least 50% larger if possible to accomodate the people. Not sure if this is technically possible, but I would go for bigger pools and less hot tubs. Although the hot tubs were almost always full with 10 people minimum. Internet usage is a ripoff, I must have spent 500 dollars for using the net with my family - constantly had to check how many MB remain. Also, the daily per person service charge that I only found out about on board is a huge ripoff. Much better to give tip to staff that actually do their job well. Like our cleaners - wonderful guys, always smiling and doing up our room 5 times a day and hoovering even at 9 PM. Kids programs - we couldn't get our 7, 10 year olds to go to programs, because they couldn't attend the 11+ group where the games were more to their liking. I understand this of course, but age 4-11 is too wide unfortunately and involves drawing and lego which they didn't want to take part in. Tips: - reserve beds with towels early. You shouldn't do that on paper, but this is not enforced by staff at all and you are left without a sunbed after 9 AM. - go to buffet rather than fixed dinner. What is the point of getting substandard food with rushed impersonal service and also have to dress up in dinner jackets and stuff each night? - go see the plays, the entertainment is really quality with some great voices - reserve your own excursions on shore. they are cheaper and last much longer than the boats organised trips. The duration of these are 4 hours max and you spend at least 8 on shore, so why not hire a car, do your own thing? - check credit card for all extra charges added on - do not get a drinks package unless you want to drink more than 2 cocktails and 3 beers a day. especially given the fact that you will be paying for drinks all day when you get off on the islands. Read Less
Sail Date: January 2019
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American ... Read More
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American fare. I think most normal people will find plenty to satisfy them. I actually witnessed many, many people finding plenty. We only took one ship sponsored excursion and that was a late addition to the excursion list. It was a simple bus trip was in Jamaica. It was to be a short ride from the port to Duns River Falls. This innocent little excursion was one of our only disappointments on the trip. The 10 minute bus ride took about 40 minutes as we stopped just outside the port to allow passengers to buy water shoes from a street vendor. We all presumed the vendor to be a relative of the guide. Anyway, truly a waste of our time but not really the fault of MSC. The entertainment throughout the ship was high quality and the theater shows were very high quality with professional talent, lights and sound crew. My wife and I would take early morning strolls and see the crew setting up the deck chairs. Very early in the day people would drape their 'issued orange room towels' over the chairs to claim them. Now it may be hours or hours-and-hours before anyone actually reappeared to use the chairs but no less the 'orange towels' kept anyone else from using them. I didn't really think this was a good solution for deck chair management. I mean could I drape an orange towel over buffet tables, casino machines, theater seats...NO. So why was this acceptable on the deck? Anyway, not sure how other ships handle this but a better solution must exist. Overall I do rate our cruise on the MSC Divina as Excellent. I would cruise both MSC and the Divina again without hesitation. Read Less
Sail Date: January 2019
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a ... Read More
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a balcony/aft/port. Our steward Rubean greeted us right away and asked if we had any special requests. The cabin was clean with a nice size balcony and was serviced twice daily. The service was very good in the Black Crab for dinner and our servers Joebert and Robin were always attentive and efficient. While the food was good, it was not on par with other lines we've sailed on. Dinner was served promptly and never took longer than an hour from start to finish and food was always served hot. Trying to find a seat in the buffet for lunch on sea days was a challenge and dining times in the Black Crab (for lunch) were very limited (12-1:30) and only offered on sea days. The buffet had great fresh salad and fruits. The chilled soups served daily on the fruit bar were really good especially the Watermelon/Coconut. For the most part the Buffet offered the same food daily with minor changes. The servers at the buffet work very hard and clear tables asap. The entertainment in the Theater was really good especially the Tribute to Queen show. To get to the theater, you had to walk through the smokey Casino or go up and around by walking through the narrow cabin hallways. Finding a lounge chair on sea days was next to impossible as they were all"saved" with orange towels tied to them. Apparently everyone goes up early in the AM and grabs a chair for the day. If you are not an early riser, you are out of luck. Also, the bars by the pool get very busy. We read some negative reviews about the Europeans being rude and pushy but we did not find that to be the case. We met some couples from all over Europe that were quite friendly. The "Drinks on us" package was really a bonus. There was a limited selection but we researched and printed out what was included in advance. All you pay for is the 15% gratuity. Staff was good about letting you know what was or wasn't included as well. The running track is very hard to find and not much to speak of but if you go down to deck 7, you can walk either side of the ship with very little traffic. Public areas on the ship were kept clean and hand sanitizer was offered at both the Buffet and main Dining room. We chose "express" disembarkation and that was a total mess! We got down at 7:00 am and the line was all way down to the casino and coming back up the other side. There was no clear (roped off) defined line and people were cutting in front and not bothering to go down into the Casino and up and around. Read Less
Sail Date: January 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
1 Helpful Vote
Sail Date: January 2019
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular ... Read More
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular chairs with foot stole. Cruise director was great but shows lacking. Most of game show came right out of Royal Caribbean shows Quest, Newly Wed not so Newly Wed. Pros Food was great!!! great room service great. Loved the Buffet and the selection of food, Pizza was over the top good!!! Ate there everyday for breakfast and Lunch and several days for dinner. Staff went above and beyond. Drinks on Us was all needed as we're not heavy drinkers. Bed was a bit to firm and pillows to soft for us. Room steward was great as well, and guest service agent Leane was very helpfully and Osborne had special meal of eggplant made for me. I would differently cruise on the Divina again, we did book another cruise for next year Meraviglia from Miami to Germany 21 days in the Aurea Experience Cons Dining room service was not that great and very slow. We had Villa Rosea. I don't know if it was from having a table for 2 was the cause but the larger tables that came in behind us were served before us, we had to ask for water and rolls and it would take 30+ minutes to get it. We only ate there a few times. Also note I'm diabetic and when I asked for diet soda I was served regular soda with my drink. When in Cozumel our dinning room waiter told us we needed to give him a tip off the ship because he had to share his with others. He followed us around and kept asking for money!! I did report it and gave his name, I've never had that happen before on any ship. TV was very small and hard to see and not many channels to chose from another then CNN Future Cruise was very busy and with only 2 working it took forever, we had an appointment and was still over 1 hour to see him. My husband has to use a wheelchair sometimes and there were 2 large electric chairs blocking the hallway most of the time so we either had to fold his chair up and him walk past them or use the other elevators a long way from our home, I did complain about them but nothing was ever done about it. Read Less
1 Helpful Vote
Sail Date: January 2019
This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from ... Read More
This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from Sunday, day of embarkation to Saturday. We had been on a layover in Baltimore-Washington for about 7 hours and had to stay in a pretty awful (last min. booked) hotel with no elevator near Miami Airport. We were afraid we were going to arrive late once our hotel transfer finally showed up but we arrived in good time. After drop off, we went right to the Yacht Club tent and were ushered right in to the boat. They tagged our luggage and carry on bags (we didn’t have to carry anything). Once inside the shore butler team took care of is. The process was so fast, we even cut the line a few times with the butler team and were provided champagne and treats while waiting for our key cards to be made up. Once on the boat, we were taken right up to the Yacht Club Too Sail Lounge. It was nice with drinks, snacks and canapés. Once our room was ready (about 10 minutes later) we were shown our room by our private butler, Marcella (awesome!!) who showed us the room, converge and elevators up to the One Pool/Bar. In the room she showed us the the mini bar (complimentary), walk in closet, bath and offered us a pillow menu if we wanted different pillows to sleep on or certain drinks and snacks in the minibar. The bed was foam, which we have at home so we are used to that. Pillows and sheets were good quality Egyptian cotton, very comfy. The TV had ports to connect a video game or computer to. The TV selection was a little dull, but it’s vacation and we didn’t watch more than a few movies at night. The balcony was small, but adequate with room for two chairs and a small table. There was a fruit bowl (filled every day with our faves) and champagne. There was both sparkling Pellegrino and Still mineral waters (complimentary) throughout the whole trip. There was a couch in the room and a table as well as a stool and desk The bathroom was marble. The sinks were not very large, but there was storage under the vanity and in the cabinet in the room. The tub was large enough and the shower was good pressure. I love to soak so it was nice for me. We ate all of our dinners in the Yacht Club Le Muse restaurant which was at the back of the ship (Club was at the front), which was a little strange. The menu was somewhat limiting (a lot of European dishes) and new to get used to, although different each day. My hubby wanted a steak and potatoes each night and they accommodated him. Most of the rest of the guests dining were European, Germans and Italians and not many children on board. The portions were fine as far as I was concerned, eve though I had read complaints of small portions. The deserts were perfectly sized to give a taste. We sometimes couldn’t make up our minds so they brought us a few to try. On sea days we ordered pizza from Eatly and it was brought to our room at no extra charge (we did cash tip tho) and it was excellent, very Italian! The few times we went to the buffet it was total chaos, much like buffets on other lines, but the set up of different stations makes one have to cross all over to get all the different choices. I don’t know if it was just general confusion or lack of signs, but it was chaos and the food, other than the salad and fruit was below average. The choices at the Top Sail and the One Bar were better. I actually lost weight from all the fruit and veggies combined with walking about 6 miles a day when in port. The One Bar had breakfast daily an omelet station and waffles could be ordered. It was often windy up there in front of the ship. The breakfast buffet was limited to continental pastry, cereal, home fries, bacon and sausage which were not very hot. They also had fruit and yogurts. It was still better than going to the chaotic buffet. Yacht Club is the way to go! The shops were nice. Boutiques (carried better brands I.e. Tommy Hill. Guess?, etc. ) sizes ran to about 14 in women’s. There was also jewelry, perfume, makeup, logo items, candy, toys, photo shop, liquor and cigarettes. Throughout the cruise there were tables set up in the area of the coffee, gelato and pastry shop that sold watches and accessories. The casino was small but there were some table games and bingo available (costing extra) We did not go to any of the shows (we are not really show or disco people) we did enjoy the hot tubs in the One Pool and La Sirene (indoor pool with retractable roof) pool areas. We don’t have any kids so we did not go to the kids or teen areas. We also didn’t go on the water slide because it was closed one time and had a long line another time. The ship on general was beautiful! A lot of marble, statues, and mirrors. It is Italian after all. The main staircases were clear glass with various size Swarovski crystals that shined like diamonds. Just beautiful. The ports were Bonaire, Curaçao, Aruba, Ocho Rios, Jamaica, Grand Cayman and Cozumel MX. Bonaire: not too much to do unless you like to snorkel and scuba dive. We went for a 6 mile walk. Wilmastead, Curaçao. We went shopping and over the “floating bridge” into town to walk around and shop some more. We bought some Dutch tiles and linens. We had lunch and tried our luck at the casino near the docks. It was very windy that day, but warm and beautiful. Oranjestad, Aruba. We had been here before and took a tour of the island and the church in the past so we went to Dunkin Donuts and a couple casinos. We had planned to take one of the busses to the beach but there was a rainstorm, so we went to some of the upscale shops in the port area and had lunch. Ocho Rios, Jamaica. We had planned to take an excursion to walk up Dunn’s River Falls, but decided against it and instead decided to walk into town and hit the beach then go to lunch at Margaritaville. The initial walk through the taxi area was difficult because the drivers are quite pushy. Since it was Sunday, most of the shops were not opened, except the jewelry store and the others that seem to be on every island. Our walk into town was a little scary. Hubby and I are not people who scare easy, we are pretty tough, but the men began to follow us to try to get money from us and to get us to buy drugs. Not our thing. A few commented on my blond hair. We are in our 40’s but don’t look it so I think they thought we would be interested in buying some pot. Most of the women we saw were dressed for church and it was interesting to see security people at the church. We ended up going back to the ship before Margaritaville opened up. We spent the day up at One Pool/Bar. Grand Cayman. No pier so tenders would have to be taken. It was too windy and choppy so the captain canceled the port call and we had a sea day. One thing about the ship some complained about was the announcements being made in 5 languages. It is a very European cruiseline and we encountered people who spoke many languages. I thought it was fascinating to speak to people from all over the world, who all seemed to be able to speak English. Cozumel, MX. We just went for a long walk looked at souvenirs, took pictures and had lunch at the outside mall at the pier. It was a nice area. Funny seeing armed men in military vehicles about every 10 min. driving up and down the road. The sellers were a little pushy and the things were pretty much the same. We bought some rum cakes and brought them home We were so busy we didn’t get to the gym or thermal spa.’The thermal spa is included with Yacht Club which has steam rooms, hot tubs and relaxation rooms. All in all the staff worked very hard to please us. They always had a smile on their face and a friendly hello. I would love to go on MSC again in the Yacht Club. It was totally worth it. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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