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Sail Date: January 2018
We chose this cruise because of price- got a great cyber Monday deal. The decor was pretty, but rather somber looking .Trying for old world elegance, I suppose. The first day was not good- most of the experienced crew had been ... Read More
We chose this cruise because of price- got a great cyber Monday deal. The decor was pretty, but rather somber looking .Trying for old world elegance, I suppose. The first day was not good- most of the experienced crew had been transferred to the brand new ship Seaside, so we had almost rude encounters and misinformation and not much service from the crew. A few of us spoke to the Master and Head of Guest Services at the Meet and Greet, and to my very pleasant surprise, all the negatives (except the mediocre food) were handled and the crew became super friendly and available. Officers get kudos for caring enough to address the issues and the staff get an A+ for trying very hard. I was surprised at the lack of fun amenities- surf rider, climbing wall, paper trivia games,paper crosswords etc usually offered in a well stocked and quiet library; but pleased with the addition of a 4D 'movie' and the formula 1 race car simulator. Big, outdoor movie theatre only showed 2 non-child movies for the 12 days, and the information about screenings was not correct.That screen could have been better utilized. There were no special 'brought aboard' entertainers, so the nightly shows, while some were very good ,(tribute to Michael Jackson) were a bit boring and repetitious. The lead blond female singer was very difficult to understand.( Mic too close to her mouth?) Cabins and balconies were spacious. Thankfully, the ship was not super cold inside as is usual. The main negative was the mediocre food, and lack of pitchers, or a separate station, for refilling water bottles. (We used 6 ounce glasses for refilling thermoses.) The Ship ran out of bottled water and the food served on the last 1 1/2 days was non-inventive leftovers. Thankfully, dining rooms were not super cold! Read Less
1 Helpful Vote
Sail Date: January 2018
Itinerary and price. Overall very good. Last day ran out of bottled water, butter and Mondavi wine. My Europeans on they who have a tendency to be pushy. Went in with low expectations and was surprised. Many mirrors everywhere. Great ... Read More
Itinerary and price. Overall very good. Last day ran out of bottled water, butter and Mondavi wine. My Europeans on they who have a tendency to be pushy. Went in with low expectations and was surprised. Many mirrors everywhere. Great steel bad player. Crowed sea days with not enough chairs. You only get 2 beach towels at a time. It was better to take a taxi to beaches than excursions. Staff on Divina were 60% new. Others were transferred to a new ship Seaside. Buffet items not logically placed. For example, the syrup for pancakes, etc was far away from station. Bring power strip and extension cord. No clock in room. Bring a cheap battery operated one. Embarkation process took about an hour. Internet package difficult to get started. Maitre D never came to table. Dinner service was timely and staff was friendly. The food was decent. They had food upgrades on menu for additional money. Read Less
2 Helpful Votes
Sail Date: January 2018
Precautious as first-time MSC cruisers, our 3-days prior-to-departure purchase paid off wonderfully! Other cruise lines going to our chosen Southern Caribbean ports on 11-night itineraries or less in early January were elevating their ... Read More
Precautious as first-time MSC cruisers, our 3-days prior-to-departure purchase paid off wonderfully! Other cruise lines going to our chosen Southern Caribbean ports on 11-night itineraries or less in early January were elevating their Interior fares to equal the $699 we paid for an Aft Balcony. Fares aboard this MSC Divina cruise were dropping at the end. Blog videos, pix, and reviews made the ship sound crowded, but since the balcony provided "private real estate" with a wonderful glass wall and wake view, we went for it and were so pleased! Deck chairs WERE rail-to-rail on sea days, but we chose to stroll decks in the mornings and evenings, timing some of our buffet visits to periods when it was almost empty. The terrific 3-story water slide was NEVER crowded the whole cruise! Embarkation-Disembarkation was efficient and pleasant taking about 30 minutes both times. My last-minute purchase gave the seller no time to send documents, but that presented MSC registrars no problems, smoothly processing us like others. MSC's European (Italian) culinary and entertainment style was just right for us. There were many healthful menu and buffet choices with always-wonderful breads of all varieties. From gymnasts to operatic vocalists, the tasteful theater shows charmed and thrilled, sometimes to tears. The cabin carpet was "tired," and corridors seemed to always have room service trays in them. Unlike other cruise lines, there were no super-soft beds with fine linens. Our Deck 13 Aft cabin transmitted vibrations and creaking sounds in the night. But, we enjoyed the view more than enough to compensate. High-deck Aft balconies are extremely shallow, but we adjusted the love seat to face the balcony and treated it like a very large picture window. We almost never buy ship excursions, opting for independent excursion operators available outside port terminals on-shore. In Aruba, "Full-Throttle" provided a 90-minute snorkling trip to reef and ship wreck for only $40! The whole trip was grand! Read Less
2 Helpful Votes
Sail Date: January 2018
MSC Divina cruise - Jan 3-14 2018 Itinerary: 3-5 at sea 6 - St Thomas USVI. (Megan's Bay beach) 7 - Antigua/Barbuda. (Zip line. Dennis restaurant. on Caribbean beach) 8 - Barbados – (Harbour Lights. Snorkel ... Read More
MSC Divina cruise - Jan 3-14 2018 Itinerary: 3-5 at sea 6 - St Thomas USVI. (Megan's Bay beach) 7 - Antigua/Barbuda. (Zip line. Dennis restaurant. on Caribbean beach) 8 - Barbados – (Harbour Lights. Snorkel shipwreck and turtles) 9 - Grenada (spice island). (Grand Anse beach by water taxi) 10- Curaçao – (Mambo Beach - Rock wall protecting beach). Swinging bridge. 11 - Aruba – (Palm Beach. Parasail. Itito Water Sports. DePalm Pier restaurant by RIU hotel) 12-13 at sea 14- arrive back Miami Highlights: The decor and design: Stunning! Swarovski crystal staircases in main atrium....attention to detail in design and planning of common areas and staterooms. Bars and lounges were thoughtfully designed and furnished. Eg. La Luna bar - ceiling has twinkling LED lights to resemble stars. La Cantina. Seats are designed like oak wine barrels. We thoroughly enjoyed spending time in these Lounges listening to the music and enjoying a glass of wine. Entertainment: top notch! We did not miss a single show and caught almost all the special singers and performers throughout the ship. The Michael Jackson tribute is incredible! You feel like it's him on the stage! Aurea Spa. Very well appointed and professionally staffed. We enjoyed hot stone massages and facials. Decks and pools: always a bit crowded on at-sea days. MSC tolerates 'saving' loungers by putting towels on the chairs. Like being at a resort and having to get up early to save your seat. Food: The highlight: the pizza! Amazing! Black Crab (main dining room): service is slow at times. 90 minutes for lunch one day. Staff seem to be 'junior' level. I heard that top staff from Divina were pulled over to 'Seaside' due to many problems they were having with this new ship. This might explain the less-than-ideal level of service. Dining room food: I think all these mega-ships are suffering from the same problem: inability to serve top quality food due to the sheer number of passengers. The food was often lukewarm. Portions of certain dishes were meager. Even their lasagna was just ok, and this is an Italian cruise line. They do make their own pasta (so the menu says) and other pasta dishes were acceptable. The always-available entree selection is good (steak, salmon, lasagna). Restaurants: only two specialty restaurants on the ship; Eataly Pizza/Steak and Galaxy Bar. We did not choose to eat at either one. Buffet: It’s huge; often chaotic. Pizza is the highlight. They have hot entrees and their North American hamburger /hot dog / French fries area (Something MSC added to try to appeal to North American cruisers…kind of sad when you think about it!). Ethnic food. Salads. Fresh fruits. Wide variety. You just have to hustle to find a seat and then manage to get your food. We avoided the buffet for the most part. Stateroom: we chose a balcony. We were on deck 13 forward. We thoroughly enjoyed it! Spacious. Clean. Well appointed. Our package included free room service so we took advantage of that and ordered our coffee and croissants and fruit each morning. Service was always very prompt. Cabin steward freshened room twice daily. Ports of call: Divina seemed to have the top spot at the ports of call. She was usually first in, prime spot and one of the last ships to leave port. We loved all six locations as we had not been to 4 of the 6 ports. Our favorites were Curaçao and Aruba. All ports had fantastic beaches. We only booked one excursion through MSC as our experience has been that you can arrange virtually the same excursions on the island for a fraction of the cost. We booked the Antigua zip-line through the ship as the attraction was closed to the public for that day (Sunday) on their website. It was well worth the cost and our driver then took us to a beach on the Caribbean side which was amazing. Overall experience: 5/5! Read Less
1 Helpful Vote
Sail Date: January 2018
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget ... Read More
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget you out before next sitting. Coffee was never offered. The only decent coffee had to be bought and expensive.Meats were often inedible. Fish always an option.Drink packages prices were different from venue to venue and designed to push to more expensive bands. Reason for travel was the wonderful Jazz at sea program which MSC catered to well. The ship is in dire need of refit , cabins are full of worn stained furniture. Comments on sewage smells are accurate. No religious services were offered. Passenger management systems seemed efficient and polite. In the main staff were working hard but it was obvious management pushed for maximum profit not integrity of service. Read Less
3 Helpful Votes
Sail Date: January 2018
I am 61, my wife is 59. We began cruising 5 years ago and take 2 to 3 a year. NCL, Celebrity, RC and 1 Carnival. Saw Divina at multiple ports and it looked like a nice ship. Checked prices and what a value, so booked 12 day Southern Cruise ... Read More
I am 61, my wife is 59. We began cruising 5 years ago and take 2 to 3 a year. NCL, Celebrity, RC and 1 Carnival. Saw Divina at multiple ports and it looked like a nice ship. Checked prices and what a value, so booked 12 day Southern Cruise from Miami. Then checked reviews and wondered if we had made a mistake. I have come to the conclusion that either we are very lucky, or many reviews are written by the same people who fly once every 3 years and complain when they can not carry the kitchen sink into the cabin. Aesthetically the ship is beautiful. Service was very good. Food was good (saying a lot for any cruise line). Even buffet. Good variety, and of course Italian was very good and the pizza, short of Chicago some of the best I have had. No comedy club...they would need to tell the punch line in 11 different languages! North Americans were the minority. 1st time on a cruise from Miami. Actually added more than it took away from the experience. Cabins are nice, but definitely lack the "hidey holes" that most cruise lines have for clothes. Kept a suitcase on the sofa out for the remainder of our clothes (this was a 12 day cruise so we packed a lot more than we do for a 7 day cruise) Since they take off late, this gives a bigger embarkation window. We found the normal first hour that we hate most cruises did not occur on this ship. We boarded a bit after 2 pm for a 7pm take off (about 1.5 hours into embarkation) and was very smooth. We usually walk off, but because of all the clothes we brought we left luggage out the night before. Disembarkation was easiest we have ever experienced. They let alternating groups off from different levels. Not sure but think we also went to separate luggage retrieval areas and Customs counters. This is genius, was a lot smoother than even walk off disembarkation's. We had a 8 am time to exit and where in the car in the parking garage at 830. Still heard a few people on the ship complain about service and food. We just shook our heads and thought, whatever. Going on Seaside April 7th. We will add MSC to our routine. We tend to bounce around as we get bored with the restaurants and entertainment on any cruise line after 2 cruises on a particular ship. Dining room. 2 seating's. 5:30 (too early for us) and 8:30 (ok, but a bit late for us). We got the 8:30 seating. NCL, which is overall our favorite line, has "free style". True but not true. If you want dinner when a lot of others want dinner, you can wait in line for 30 minutes or longer. So it can be argued that a set dinner time may or may not be better than maybe getting right in and having to wait in line for a table. Life is full of trade offs. Read Less
2 Helpful Votes
Sail Date: January 2018
People were talking about how great their experience was with msc and the price was right for a 12 day cruise out of miami, fl that we just couldn't pass it up. well let me tell you how this started out! we arrived in miami, fl and found ... Read More
People were talking about how great their experience was with msc and the price was right for a 12 day cruise out of miami, fl that we just couldn't pass it up. well let me tell you how this started out! we arrived in miami, fl and found out it was cheaper to pay a little more at a hotel to park our car there, and take the free shuttle to the port, than to pay for parking at the port. once at the port, we found that it was extremely cold and that they have no heating in place! everyone was about 45-50 degree's in the terminal and they had the fans also blowing cold air which also let everyone cold even before we boarded the ship. leaving through miami, fl port, we found that it went fairly well and quickly and boared the ship within 1 hour of arriving! we found out that the real reason we couldn't board immediately was because the coast guard was inspecting the msc divina's records for something or other! once on the ship, the ship was absolutely breathtaking and beautiful! wow.. What a gorgeous ship! loved all the shops they had and the service seemed to be pretty good! we only attended dinner each night because the food was so bad! i mean, even i could've cooked a better dinner than what they offered and served! we found out that a lot of the crew had gone to the very newest ship that msc just came out with! apprently all the great cooks went with them! one thing we did like was that they honored all the past cruises with carnival and royal caribbean and gave us the same status once on board! all we had to do was provide proof of our status. the best part of dining was the desserts. those were really good! my poor wife was so disappointed also that she often had pizza from one place on the ship for dinner almost every night! the buffet was also lousy and the food was not appetizing what-so-ever from what we saw! i could not recommend this ship to cruise on no matter the price as let's face it, the food one of the main reasons you go on a cruise!! we also did not eat in one of the fancier costly restaurants as we felt we had paid for good food, but never really got it! extremely disappointing for sure! Msc, you will never get the american business with lousy food like you gave and offered to us! at least, we will never be back on any of your ships! this also is a family owned italian cruise line! Since the port of miami new how cold it was going to be, they could've had heaters brought into the terminal if they really cared about their passengers and how cold it was in there! everyone looked like we were going on an antartic cruise with the way they all had overcoats and the way we were all dressed just to keep warm in there! The air/heat in the cabin was also really good.. Just set it and forget it. large shower and bathrooms were nice too! Read Less
Sail Date: January 2018
This was our second avtrip on Divina. We were aboard her when Hurricane Irma hit and we spent several extra days in Cozumel until the Port of Miami reopened. We had such a good experience on that cruise that we jumped at the chance to take ... Read More
This was our second avtrip on Divina. We were aboard her when Hurricane Irma hit and we spent several extra days in Cozumel until the Port of Miami reopened. We had such a good experience on that cruise that we jumped at the chance to take Divina again for a little longer Caribbean cruise. The ship itself is extraordinarily nice. The decor is impressive, the public areas are plentiful and there are multiple activities for almost anyone. The crew never failed to impress us with their courtesy and dedication to treating the passengers as very special people.This time for whatever reason embarkation at the Port of Miami was significantly delayed, leaving a very large amount of passengers sitting around waiting. For whatever reason MSC's PA system wasn't working so their representatives had to call out groups of passengers over the noise volume, which wasn't all that successful, Nonetheless was were able to board about 1:00 and from then on everything worked perfectly. The cabin as clean and comfortable. This time we had a balcony cabin which actually seemed to have less storage room than the oceanview room we had in November. There were two negatives - the flat screen TV is tiny and, for whatever reason the room developed a smell of sewage a few times, always around 5:00 PM. The smell went away promptly but still.... . We had perhaps the best cabin steward we have ever had on more than 26 sailings which more than made up for the minor inconveniences noted. Dining was somewhat schizophrenic. The cafeteria was, as before fine for lunch although the hot meal offerings were quite limited compared to any other line we've experienced. The cafeteria offerings are in a linear fashion which means that you have to walk quite a distance from the hot meal offerings to the dessert table. We had early dining in the principal restaurant, The Black Crab. The first week the offerings were, as on our prior cruise, spectacular., The first night I was served a rack of lamb which would put a lot of very expensive restaurants to shame. This was followed by other equally fine offerings of filet mignon, roast beef and other, equally delicious treats. However this abruptly changed after the first week. On day 8 we were told that a 'new menu' was being introduced. The new menu traded the type of main course options I mentioned previously for much less expensive offerings, the emphasis being on 'braised' meats. Even the second and last formal night had none of the traditional offerings, i.e. lobster tail or steak. The last days were a total disappointment. I don't know if this is being done in the interest of economy (as has happened with other lines) but it's a real shame. The quality of dining on MSC was a major factor in picking this cruise. If the new, less expensive items continue to dominate the menu we will think long and hard before picking MSC again. It's really too bad. From a technical format the cruise was excellent. We had calm seas and the weather, while a little cool at embarkation cooperated and all of our ports of call had temps in the mid 80's with a refreshing breeze. The entertainment was really very good and the enthusiasm of the performers was notable. Disembarkation in Miami, unlike embarkation was a breeze. We were able to disembark even before our scheduled time and breezed through immigration, There was no customs check so we were out the door in less than 10 minutes after retrieving our luggage. In short, MSC has many things that we really like and enjoy. I am concerned that MSC may be moving towards making economies that affect passenger pleasure and comfort and sincerely hope that they do not do so, Read Less
2 Helpful Votes
Sail Date: January 2018
We booked it for the ports of call. which got changed but still happy with the ports.Went to Grenada which we have never been too. Was our 4th time on MSC Divina and we enjoy the crew and entertainment staff.Many remember us from our ... Read More
We booked it for the ports of call. which got changed but still happy with the ports.Went to Grenada which we have never been too. Was our 4th time on MSC Divina and we enjoy the crew and entertainment staff.Many remember us from our previous sailings. Which am always so surprised with so many thousands of new people boarding on every cruise they can remember someone. Was our first time trying the galaxy restaurant and was very disappointed in the staff up there.I ordered the grilled scallops and was more like a soup came in a bowl and had so much pesto on it you could not even see the scallops , which I only had one and a huge mushroom, husband ordered the same and had 3 I told the waiter I didn't care for that at all and He laughed at me. WHich I thought was quite rude! A" I'm sorry to hear that would of been a much nicer reply!" then at the end of the meal I think the hostess asked did everyone enjoy their meal and my friend spoke up saying she {meaning me} had a problem so I told her and she replied Have a good night! Why asked if you don't want to know the answer! We usually go to Eataly Steakhouse and LOVE it there, never have had a problem! Is a shame because the Galaxy is a very pretty restaurant with very comfortable chairs! Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.4
Entertainment 4.0 4.0
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 1.0 3.3
Service 4.0 3.7
Value For Money 4.0 3.8
Rates 5.0 3.7

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