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1 Helpful Vote
Sail Date: December 2017
This was our 5th MSC cruise the 4th on the Divina. We had a military rate for this cruise which was too hard to pass up! The Divina is a beautiful ship, the Swarovski stairs are amazing! Was looking forward to the ship being decorated for ... Read More
This was our 5th MSC cruise the 4th on the Divina. We had a military rate for this cruise which was too hard to pass up! The Divina is a beautiful ship, the Swarovski stairs are amazing! Was looking forward to the ship being decorated for the holidays, but there were no decorations until the 4th day of the cruise. We had a balcony stateroom which was a typical balcony room, although we did have a tub/shower combination, which was rather nice. There was some mold around the tub under the caulk. Dining was hectic! The servers seemed hurried more than usual. The food was lackluster and not as "special " as our previous cruises on msc. Room service doesn't start until 7:30 unless you pay a fee. So no early morning coffee on the balcony. Where msc shines is the entertainment. The performers are top rate and the shows are spectacular! Read Less
2 Helpful Votes
Sail Date: December 2017
I've heard that it is very difficult to receive an upgrade from balconies to the Yacht Club, however, for this cruise we hit the jackpot. This was our 1st cruise with MSC and my wife and I fell in love with the Yacht Club. Our cruise ... Read More
I've heard that it is very difficult to receive an upgrade from balconies to the Yacht Club, however, for this cruise we hit the jackpot. This was our 1st cruise with MSC and my wife and I fell in love with the Yacht Club. Our cruise did not go without a few hiccups, but the pluses did out weigh the negatives. Here were the negatives, Don't believe the free Black Status photo of your choosing promotion. It becomes a free photo of the photo shots choosing. We were told that we had to accept the photo from the Captains party,the problem was that we didn't go to the Captains party and we wanted another photo. That didn't happen unless we paid 24.00 bucks to get it. Another minor issue was we paid for the Fantastic package and in the Yacht Club we never used the fantastic package so we went to the concierge just to see if we could get reimbursed for our fantastic package but that didn't happen. Now for the plus side, pretty much everything else about the cruise. The talent was amazing, the specialty restaurant LaMuse was great, our butler Franco and our waiter Juan were fantastic.The Michael Jackson show was good. My wife and I have been Royal Caribbean loyalists but after our Yacht Club experience it will be hard to go back. Looking forward to next December 9th on the Seaside in the Yacht Club Read Less
Sail Date: December 2017
This was our first cruise on MSC cruise line . It will not be the last.. our room was very elegant, our Butler was fabulous.. Room was keep very tidy, they were great to listen, room service was great.. our dinner we ate in the Le Muse and ... Read More
This was our first cruise on MSC cruise line . It will not be the last.. our room was very elegant, our Butler was fabulous.. Room was keep very tidy, they were great to listen, room service was great.. our dinner we ate in the Le Muse and was very appealing and delicious. We ate steak cook at right temp. My husband ate a lot of fish. They made pasta cooking right in the dining area. Very tasty.. Desserts were out of this world.. We were very happy eating in the Le Muse. Our shows were outstanding.. We went to most of the Opera’s on board.. went by the pool area laid out in the sun. Could get food right around the corner.. We were in the Yacht Club.. I definitely would do that again. Felt like second honeymoon.. Everything was beyond our expectations.. We heard a lot of good and bad remarks but you have to move forward and enjoy what you have at that time. Don’t let the little thing ruin you fun.. Yes there was things that could of been better or had better done a different way,but all in all we enjoyed our first time on MSC.. WE were in room 16011 Yacht Club and was a beautiful view..Would love to do it again.. Read Less
Sail Date: December 2017
This is the 2nd time my wife and I have been on the MSC Divina. Our last time was in January of 2014, and since then, a few things have changed. Over all, this was a fantastic experience and a much needed getaway. We traveled with 3 ... Read More
This is the 2nd time my wife and I have been on the MSC Divina. Our last time was in January of 2014, and since then, a few things have changed. Over all, this was a fantastic experience and a much needed getaway. We traveled with 3 people total, my wife, her cousin and myself. We took a flat rate cab ($27) both ways. When we arrived at the Port of Miami, our porter, Clarence, was warm, inviting, fun, and made our first stop exciting and memorable. He had a big gold smile that kept us smiling all the way to the ship! Being upgraded from inner state room to balcony was a bit life changing... I may never want to go back, but with MSC's affordable pricing for inner state rooms, that's going to be hard for someone with limited finances. We watched the sun rise and set several times throughout the trip, and that alone made it so worth it! But you can always see that off of the 14th deck if you have a non-balcony room. Plenty of chairs and space, so that's never a problem. The rooms themselves were fantastic. Very well maintained, and we had no issues. Simon Jose was our attendant, and he was very thorough and great at his job, not to mention how friendly and kind he was. Always went out of his way to say good morning or wish us a pleasant day, even as we passed by a room he was servicing. So our days always started right thanks to Simon! The entertainment this time around was a bit lacking, I must say. Fewer activities and games, but the ones they did have were tons of fun due to the incredible entertainment staff! So full of life and energy, which is hard to do on a daily basis. The tag team of Kayla and Sergo, whether they were at the theater dusting bald heads (including mine) and giving out free hugs, or at the pool stage hosting games, like the Octoberfest contest and trivia, it felt like they've been best friends for years, and that energy transferred to us. We felt like we've known them our entire lives! That's how comfortable they made us feel. Marlous was always smiling and full of laughter, as were Conrad, Carlos and Jonathan Rodriguez (amazing Michael Jackson performance btw). I know I missed a lot of names here from the entertainment team on board, but they were all exceptional and made us have a great time. Congrats on the new baby, Sergo! The bar service was very fast and always on point. Drinks were made well, and no matter how busy and overwhelmed they were, they always managed to smile, be courteous, patient, and made you feel like you were their only customer. Kate, who we met at the La Sirene bar (and followed to the B&W lounge as well as the Divina bar) was one of our favorite people to meet. We helped her discover the mini beer shot, which she then introduced to several other guests on the ship, and maybe it'll be a signature shot one day! Thank you Kate for the great times! Noel at La Sirene also must be mentioned, as he made us some great lemon drops throughout the week. Great personality and a heck of a guy! And when we spent time at the Casino, a very busy area, Vijay and Oxana made sure we were always taken care of and happy. I don't know how they worked so quickly for every guest there, but everyone was always smiling! We spent almost every morning at Caffe Italia with Ronald, who made our first coffee of the day a special treat! And we ran into him daily on the ship in many places, offering us his signature fist bump every time we saw him! The one day he was not at Caffe Italia, we had the pleasure of meeting the wonderful Samu, who gave us some great tips for the Bahamas! The evening shows in the Pantheon Theater were exceptional! The Meyer sound system is top of the line, along with the great lighting provided. Well done by the production team, as well as the Latin and ballroom dancers, acrobats, aerial performers, set designers, magicians, wardrobe team, and the choreographers... so much goes into this (I know, as I work in the production industry and was a dancer for many years) so to maintain this standard even 4 years later, and providing a completely different experience, is very difficult. We loved all of it! Although, I do have to mention that the sound could have been louder for some of the shows. It was a bit low and I feel it could have been more impactful had the system been turned up. Maybe it was for legal and safety reasons, idk. But then why would it be high for some and low for others? Either way, wonderful shows, amazing performers, and stunning costumes/costume changes! And of course, the host every night, Darren (also the host for the Quest event) was funny, engaging, entertaining, and seemed genuinely happy to be there. Excellent host and person! Wonderful team! Lets talk about the food on this ship. Now, my wife and I are foodies. We cook well and know quality when we taste it. We expected the breakfast and lunch buffets to be how we remembered 4 years prior... unfortunately, it was not the same, and I feel the quality has slipped. It's still better than many places I've been to, and a decent variety, but not the top level amazing we had enjoyed our first time, with a few exceptions. As a native New Yorker from Brooklyn, to find pizza as good as this made us very happy. The white slices were my favorite! VERY well done with that! We had dinner at the Black Crab every evening, and it was hit or miss. I'd have to say about 50% of the dishes were 5 star out-of-this-world amazing, and the other half were pretty average or above average, but none were bad or inedible, so regardless, dinner was very enjoyable. But it was our server, Savnell, and his assistant J.R. Dela Cruz, that truly made our smiles last throughout the night! As busy as they were, Savnell and J.R. always took the time to welcome us, chat with us, and make us feel like family. One night in particular, we were in a rush to make it to a certain event, and thanks to them, they were able to speed us up without diminishing quality or service. We truly appreciate them for making our evenings so memorable. Thank you Savnell and J.R. for our wonderful dining experience! The three of us decided to try the Bali massage and spa package, something we felt was a bit pricey, but we still felt we could use some pampering. The massages were very nice, and definitely helped us feel great! The spa area, which has several saunas and a steam room (separated for men and women, which we were not informed about since back at home, it's unisex, but we made it work), was actually our favorite part. Extremely relaxing and peaceful. If you want to get away from noise and spend some time unwinding, this is where you go. And for $33 a couple, it's not bad at all. All of the pools were kept exceptionally clean and maintained, including the whirlpools. The entire ship is kept immaculate, actually. Personally, I saw too many people leave so much garbage around, and the staff was quick to take care of it. We only went on 1 excursion, and that was on St. Thomas. The VI Ecotours kayak, hike and snorkel tour, led by our enthusiastic and knowledgeable tour guide, Troy, was an incredible way to spend a day learning about St. Thomas and exploring the natural side of it. Our driver, Peter, got us there and back safe along those narrow and winding roads, and he even shared a piece of his life with us, which made it so personal. And Ally, the photographer, was somehow everywhere all at once and was able to capture stunning photos of our day! Troy was very informative and answered all of our many questions, and then some! He really helped us connect with St. Thomas and we feel we still have much more to see, so we will be returning thanks to the great crew on this excursion! In the Bahamas, we stopped at a local restaurant called Conch and Kalik. Get the wings. Just do it. Don't ask questions, just eat there if you're hungry. You'll meet a guy named Tommy, who showed us what the Bahamas is all about... great times, great food, and great beer! Tommy flagged us down to come over and it was his energy that really put our butts in those seats. Definitely a happy, life-loving guy... I'll be back only to find him and eat those wings! Otherwise, the Bahamas are sketchy. I was asked if I wanted buy hard drugs more than a handful of times, and we were advised not to use ATMs, walk alone, and or carry bags/purses. Definitely felt different than the other islands, so we really didn't spend much too time there. Tommy was definitely the highlight of the island. Thanks Tommy! So many highs and some small lows, but overall, we would 100% return to cruise with MSC again, especially with how many new ships are coming out in the next decade, with amazing new features, and a private island with an amphitheater! Thank you all for providing such a memorable trip. Now to go through the hundreds of photos! See you soon MSC! Read Less
1 Helpful Vote
Sail Date: December 2017
This was our 4th time on the Divina, but our first time in Yacht Club. We had a wonderful cruise, met new friends, and have become completely spoiled by Yacht Club. The ship is beautiful and still looks brand new. We constantly saw crew ... Read More
This was our 4th time on the Divina, but our first time in Yacht Club. We had a wonderful cruise, met new friends, and have become completely spoiled by Yacht Club. The ship is beautiful and still looks brand new. We constantly saw crew members cleaning every inch of the ship. They also did some touch-up painting to the outside while the ship was docked in port at St. Thomas. This was the fastest embarkation we have ever experienced! As soon as we pulled up to the white tent, the dedicated Yacht Club porter took our luggage, the butler took our carry-on, escorted us through our very own security line, then took us to the Yacht Club waiting lounge where we were given champagne while the butler completed our check-in process. We were onboard the ship in less than 15 minutes (including the time we lounged in the waiting area). We ate the majority of our lunches and dinners in Le Muse. I was happy to see that both menus change daily. During lunch on sea days, the maitre d', Antonio, would make a different fresh made-to-order pasta dish each day which were all delicious! We ate most of our breakfasts at the One Pool bar area where they had fresh fruit, waffles, french toast, pancakes, sausage, bacon, potatoes, smoked salmon, a variety of breads and pastries, and made-to-order omelets. We did have dinner at Galaxy Restaurant twice during this cruise- all I can say is that lobster pasta and the lamb chops are sooo tasty. We spent a lot of our free time in the Top Sail lounge where there were always snacks available, a wonderful afternoon tea service, and live music in the evenings. The butlers that work the Top Sail lounge are so friendly and welcoming; they also introduced us to some new favorite drinks. Every time we sail with MSC, we enjoy ourselves more than the last time. The entire Yacht Club experience is, in my opinion, the best experience at sea for the price. My hubby has already said he would rather do 1 yacht club cruise instead of 2 cruises in a regular cabin. We will definitely be sailing in the Yacht Club again! Read Less
4 Helpful Votes
Sail Date: December 2017
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have ... Read More
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have put a small bar there for instance. 2) Food: TERRIBLE. Service: HORRIBLE You have NO choice of free seating. Either you go 1st or 2nd seating. I was 1st starting at 06.00 p.m. and I went there at 07.00 p.m. (the 2nd guest seating was starting at 08.30) and they told me "we can't serve you; you are late and we are closing for the 2nd guest seating"! They were closing an hour and a half before the 2nd group was about to be seated! I protested strongly about it. NEVER again with this cruise company... The buffet: always the same and the same food, every day, over and over again The only good thing they had to serve was pizza... I must admit their pizza selections were great. Breakfast: They had 1 cook with 2 frying pans making omelettes for breakfast, trying to serve some 3.500 guests; I guess that says it all. Have in mind that the buffet after lunch, literally works at 30%. All you can find to eat is pizza, subs, some fruits and some deserts. Worst of all, they start CLOSING DOWN several sectors of the buffet, restricting your access to them. As a result you end up in a hall where the tables are full and you try to find a seat while your "food" is getting cold. The "Black Lobster" has GORGEOUS salmon dish but the rest of their food is dry, not tasty at all and not well served. The stuff has not been helpful at all. Most of them are from India or Phillipines, moody and frowning. 3) Besides the two main restaurants the rest of the places you could go for a decent meal were with pay. 4) In general this cruise makes you feel as if you are in the era of segregation. It divides its ship according to the passengers. The V.I.P. persons got their areas yet they can visit any part of the ship. The rest, the... plebes can not access quite a few areas. Add that to the restaurants where you have to pay to get into and see what is left in the whole ship to stay/visit/pass time. 5) As of the stuff: I was amazed by their indifference. They rarely smile, they don't salute you, they don't live up to serve you. I got the feeling that you were a burden to them rather than a passenger, a person they couldn't see the time to get rid of. You don't feel a guest but somebody that they do you a favor being there for you. 6) Their balcony cabins were EXCELLENT. The only problem is the constant bad odor the toilet bowl had; you couldn't fight it, neither you nor the room cleaner who btw was a TRUE PROFESSIONAL. The ONLY CREW MEMBER that I gave a tip and in fact I gave her more than just a tip for she deserved it. 7) VERY BAD distribution of the public areas. Not too many options, they are located on 2 decks all in all, very few bars. The 2 discos WORTH their money; being there and enjoy your time there, is something that will make you have a good time. 8) Drinks are good yet the add you on top of the price an additional fee (I can't remember how they call it). As if you are paying... tax on each drink. I heard that they use this to pay their stuff members and I am wondering so $1.75 per drink they pay their stuff and the rest $7.95 (that their drinks are priced) what? Goes directly to the company's pocket, right? The company never loses, right! Yet you are the Guinea Pig that pays for their stuff... 9) The bar servers bother you and bug you all the time in the first couple of days trying to sell you Drink Packages. You eat and they come to sell you packages, without respecting that you want your tranquility, that you are eating, that you are there to get some rest and not buy Drink Packages. You feel as if you are in an All Inclusive Resort where they try to sell you timeshares... 10) The shows are by far the best we have seen so far in the whole industry. I give them credit for it. 11) Pools and jacuzis were well distributed, spacious and the only thing you enjoy being at. 12) On decks 6 and 7 outside of the shops and in alleys and in part of the cafes there were tables where the shops were selling their merchandise! Something like a constant bazaar. What are the stores for? I was wondering... No respect to the guest that want to CRUISE and not to get the feeling that he got on board a floating... FLEA MARKET. I had read some negatives reviews before choosing this cruise company. I should have paid more attention. It turned out to be they were right and in fact not strict at all; my experience with this company showed me that things were worst than described on the past guests reviews. In one word: NEVER again with MSC. Not even if they pay me to go with them, I wouldn't think about it... Read Less
1 Helpful Vote
Sail Date: December 2017
My husband and I have cruised in early December for several years and have tried a different line each year (Princess, Celebrity, Norwegian and now MSC). We have found there are positive and negative aspects to each boat. In the case of ... Read More
My husband and I have cruised in early December for several years and have tried a different line each year (Princess, Celebrity, Norwegian and now MSC). We have found there are positive and negative aspects to each boat. In the case of MSC Divina, the positives outweighed the negatives for us. The dining experience was fine for us but not up to the level of the other lines we've cruised. Some meals were excellent and others really missed the mark. Often what was described on the menu was not quite what was served. We ate most all of our meals in the Black Crab dining room as neither of us enjoy the chaos of the buffet. We were assigned a table for dinner with two other couples whom we enjoyed getting to know. At breakfast and lunch seating is open and you are seated with other people arriving at the same time. This was awkward at first but came to be something we looked forward to as we met people from other countries who usually spoke enough English to manage an interesting conversation. We enjoyed all of the shows and the large theatre. The various bars around the ship had a variety of entertainment. We enjoyed the Golden Jazz bar in the evening between the show and dinner. One thing unique to MSC is the 18 drink ticket option rather than the all inclusive package. We found it to be just the right amount for us. If you opt for this, be sure to buy before you cruise to save money. Another highlight was the Cruise Critic Meet and Mingle party with the officers and then a cabin cruise arranged by a couple of the other members. We were able to see an example of each cabin type including Aurea suite and Yacht Club. Definitely looks worth the upgrade if you can afford it. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose to cruise on the MSC Divina because we saw the Divina on a TV show called “Mighty Ships” and it looked fabulous in the program. The show featured the staircase, pools, hot tubs, rooms and facilities. The information ... Read More
We chose to cruise on the MSC Divina because we saw the Divina on a TV show called “Mighty Ships” and it looked fabulous in the program. The show featured the staircase, pools, hot tubs, rooms and facilities. The information presented in the show was in no way an exaggeration. The ship is spectacular. The staircase is stunning. All of the mirrored glass makes the ship look much bigger and adds even more sparkle to the envoirnment. The mirrors in the state rooms make the cabins look bigger. Even the tiled floors sparkle. The shows presented in the stunning theatre are world class. Above all the service provided by the stewards, pool staff, waiters, staff at the reception desk and the excursion consultants is outstanding. Overall our journey on the Divina lived up to and surpassed our expectations. We would consider traveling with MSC again and are looking forward to our first glimpse of the MSC Seaside on December 23rd. Read Less
Sail Date: December 2017
The ship is beautiful and the staff was awesome. Our butler was Manoj and he was a great person, plus we had 2 favorite bartenders in the Garden Cafe, make sure you look for them, one is Raj and the other is Rey (Reymond), they will be ... Read More
The ship is beautiful and the staff was awesome. Our butler was Manoj and he was a great person, plus we had 2 favorite bartenders in the Garden Cafe, make sure you look for them, one is Raj and the other is Rey (Reymond), they will be good to you. If you are sailing on the Divina, the best option is the Yacht Club, you don't have to deal with the rude people in the buffet line or the elevator for that matter, with the Yacht Club you can use your card on the elevator to bypass decks to get from point A to point B. The room itself was nice, however for 4 people, I would not advise it, there is a sleeper sofa that needs to be removed and replaced, there is no way that 2 adults could comfortably sleep on it. But we had teenagers and the YC manager was kind enough to bring a mattress in and put it on the floor for one of them to sleep on and the other slept on the couch. The food was amazing the YC dining room. The buffet food was good but the passengers were horrible, alot of cutting in lines or running you over or just plain rudeness. Read Less
1 Helpful Vote
Sail Date: December 2017
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel this ... Read More
I picked this ship because the price was excellent, the ship looked amazing and the entertainment was a little different. It definitely was not a disappointment. I won't sugar coat it. There is room for some improvement but I feel this line is well on its way to becoming a popular choice for American and Canadian cruisers as much as it already is to other worldwide travelers. The entertainment on this ship was exceptional! I loved that they had opera, ballet, acrobatics incorporated into the nightly entertainment and that the entertainment staff was so enjoyable and talented. Contrary to many negative reviews, I never found staff members to be rude...other passengers perhaps but not crew. The cruise line can not be blamed for the lack of courtesy of passengers except in that space/ passenger ratio is a bit tight in certain areas. I didn't eat a great deal in the Calumet Buffet but what I did eat there was really good. I kind of stuck to Italian, pizza and burgers though. The burgers and fries were really good, as was the pizza and the desserts....delish! My friend tried lots of other things and didn't seem to dislike anything either. We ate in the Black Crab most of the time and I always found something I liked. Best Lasagna bolognase ever! Ordered it 3 times. I had been carb restricted the last 2 years so I ate everything I had been missing, like pizza,pasta and french fries! We did dine in the Galaxy one night and the steak melted in your mouth and the scallops were just so succulent. We went there on the Captains Formal night so it was virtually empty, Great staff. Beautiful venue. I am not a big drinker but I loved Caffe Italia as I am a coffee addict. Luisa, who waitressed there was such a sweetheart. Always gave us extra Venchi chocolates.Speaking of...loved the gelato! I really have very few complaints about this ship. I do think the crew/ passenger ratio is too high in the dining areas especially. I have a mobility disability and was not impressed by the lack of handicapped accommodation. Why put handicapped stalls in restrooms without automatic door access to them? Actually, there were NO automatic doors anywhere. There could also be improvement for embarkation/ disembarkation for disabled passengers as well. But in general, I LOVED Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.4
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 1.0 3.3
Service 4.0 3.7
Value For Money 4.0 3.8
Rates 5.0 3.7

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