1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Divina Review
  5. MSC Divina Cruise Reviews
5 Helpful Votes
Sail Date: January 2019
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of ... Read More
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of being helpful so the reader will understand how to make their MSC cruise more enjoyable. First, there is a bit of a learning curve for MSC. You have to decide not only on the usual cabin type but also your “experience level.” You pay more for better cabin location, the choice of dining times, free room service, etc. Take time to examine these options. We chose Fantastica which gave us early dining time and a drink package. Warning: drink packages have changed so be certain of the details. For some reason, we were given unlimited drinks (still all “lower shelf”), AND 2 packs of coupons for free drinks with no service charge included. Why we got both??? Also, you need to be aware of the status match offer. We are Platinum on NCL and were given the top Black Card Status that came with a number of very nice extras including a dinner for two in one of the two specialty restaurants. Also receive two large solid chocolate ship replicas of the Divina, bathrobes and slippers, a fruit basket, chocolate covered strawberries, a bottle of spumante, a special dance class, and a lovely birthday cake for my husband on his birthday. There were other offers for black card folks like a one-hour thermal area experience that we didn’t use. It appears that MSC was a bit too generous and scaled that offer of their top status back to only the top, top loyalty status on other cruise lines. Unfortunately, no current chart shows which level you will match. So, the status match program was reconfigured around Oct. We applied in Sept. Arrival: We hail from the Midwest that was caught in a polar vortex, but had no problems flying to FLL. We found an incredible deal on Hotwire for a hote in FLL. We called for an UBER the morning of the cruise, and he was there in three minutes. The cost was about $34 to the Port of Miami, Terminal F. The Ship: First, it was kept very clean and is just beautiful. People seemed to be enjoying themselves everywhere we went. Since it is such a large ship, it takes a while to learn your way around, but most areas are typical of a cruise ship: theater in front, buffet in the back, dining rooms in the middle to back areas. You quickly learn that all the instructions on MSC ships will be given in five languages, so you have to endure that experience. English, French, Italian, Spanish and German. Check-in: MSC gives passengers an assigned time, but that means nothing. You can embark whenever you want- after 10:30. We arrived at 10:30 and black status folks should go to the far left. After security, we were directed to the wrong line and soon realized we were not where we should stand. It was quick and efficient, but you process your credit card at a kiosk onboard the ship. We were on the ship by 11:30. Only the buffet is open for lunch. This area becomes quite crowded, and tables were at a premium for those who arrived around 1:00. Our cabins were available around 1:00 and our luggage arrived shortly after that time. The muster drill was at 4:30 and in various areas of the ship. You have to bring your life jacket. Cabin: We chose a SQUARE inside cabin on the 11th deck which had to be the nicest, most roomy inside cabin we ever experienced. Lots of storage and the bathroom was well designed- especially the shower stall and controls. The fan located in the shower helped to keep the steam off the mirrors. Our attendant was also top notch. If you love towel animals, you will be disappointed- not one, but that didn’t bother us at all. Look on the deck plans to find one of these square cabins. They also were placed within secluded interior corridors which meant very little traffic. The hallways seemed to be very quiet overall. Fellow Passengers: Americans were in the minority, but that really wasn’t a huge problem. Reports of “European rudeness” are unfounded IMHO. Many were with family and friends and were pleasant but probably weren’t too interested in making new friends. Some spoke no English, and we were seated for breakfast in the Black Crab on our first sea morning with a non-English speaking couple from Argentina. That didn’t happen again on the cruise. Most of the younger families were from Europe. Entertainment: The entertainment was quite different. The shows were more refined, and opera was offered one evening. We enjoyed it but would likely have not attended if a second one was offered. The singers and dancers are top notch and perform almost every night. You won’t find comedians because of the language issues, nor were there jugglers, illusionists, hypnotists, etc. Just very high-quality singers and dancers who integrated acrobats and Circe d Sole sorts of performances into the shows. The singers have a bit of a foreign accent in their singing, which I thought was delightful. The set was very basic- just lighted stairs but that was just fine. They also didn’t have a “show band” because much of the music required orchestra pieces- violins, etc. We understood the different needs but missed the show band who often play “big band” music in the lounges on other ships. There were some very enjoyable musicians in the lounges. Some places were packed. One lounge had a small dance floor that turned into a heavily traveled walkway- an unfortunate design in the Golden Lounge. I always felt like I should apologize to the singers when I walked past them. The Black and White Lounge featured a very good group with solid vocalists. This lounge had a great dance floor, but it was often used for game shows. The Galaxy lounge is underused because of its poor design and could be better used. Customer Service: This group was perhaps the kindest and most helpful I have experienced on any cruise. We were not Yacht club folks- just plain old inside cabin first timers. The first time I approached the area was to validate my credit card at a kiosk, and one of them kindly escorted me to one that wasn’t being used and helped me through the easy process. I wish I could remember all of their names, but one in the evening was Lisa who was incredibly pleasant. Another woman remembered me as a Cruise Critic passenger and always stopped me to ask how things were going. Cruise Critic Onboard: Although I receive an email before I left reminding me of the Meet and Mingle, I never received a notice about the date or time nor was I informed about the cabin crawl once on the ship. The Cruise Critic party was very nice, but our group wasn’t very active as compared to longer sailings in Europe where there is inherently more involvement. They had nice drinks, canapes, and a huge and delicious cake for the party. The captain and the head officers all attended. No one from Cruise Critic spoke, but the party was well attended. Unfortunately, it was in the Galaxy which is not conducive to mingling or comfort. We were all given a group photo for free! One piece of advice: the cruise critic M&G is run by MSC, and so you will not know the exact time or location. Although I received a reminder email, I never received an invitation to the gathering or the cabin crawl. My name was on the list when I arrived (I asked about this at the front desk.) Cruise Director and staff: This group is often ho-hum, but not on the Divina! The CD, Sinan was delightful and managed his staff of 12-15 folks very well. They were very entertaining in creative ways before the shows in the theatre and engaging in all their duties around the ship. Well done, MSC! Crew: We found the crew very hard working, kind, and friendly. We drink very little, but bar staff was always around for orders when needed. Pool and Fitness Areas: Just like on most cruise ships, there are chair hogs that begin to surface around 6-7 AM and stake out their chair and tables with towels and those big clips. Unfortunately, you have to join in, or you won’t find a chair later on. This problem is pervasive on almost all ships. The fitness area is rather small for the number of passengers. There are three pools: The Serene pool in the covered area, the main pool, and an aft adult only pool on deck 15 near the smokers’ area. Restaurants and Buffet: There are not many options beyond the MDRs and the buffet. Snack sort of food is offered for free at the Sports lounge, and there is a bakery/deli in the Piazza del Doge that has THE BEST Italian cream cakes. If the desserts in the restaurants seem unappealing, go get a piece of cake! We sat with friends at a smallish table for four on the upper deck of the Black Crab Lounge. We had a fantastic waiter, Orlando who saw that we wanted to go to the 7:00 show (our friends retire early), so he expedited our order each night. Not too fast- paced just right. Very competent and friendly and did his job extremely well. If I could bring Orlando to the Villa Rossa restaurant, I would have asked to eat there. It was much brighter and more beautiful with an aft and side view. The food varied in quality, but most selections were typical cruise fare. No complaints, but the food is not extraordinary. We dined at Eataly, and it was very authentic- don’t look for the typical Olive Garden menu! The buffet featured several varieties of very good quality pizza, tasty burgers, and a wide assortment of Mediterranean foods, some Asian and Mexican, comfort foods, salads, fruits, desserts. Coffee, tea, and a few juice type drinks were available. Breakfast in the MDR went sour on the first morning when we were seated with Argentinians who spoke no English. Awkward. The tables are too close together. The Belgian waffles were the same as the ones in the buffet. The experience wasn’t good, so we didn’t repeat. We did eat on sea days in the MDR and were seated with English speaking folks. Except for one HAL cheerleader couple who disliked everything about MSC, the experience was just fine. One thing that could be improved is the availability of coffee stations around the ship. In the morning, we had to hike to the buffet for a cup of coffee. Having coffee on the pool deck would have been a nice addition. Coffee was not to be found at most of the buffet stations on disembarkation day. MSC needs to remedy this problem. The drink packages seem to have recently been revised so I won’t give many details. We had the unlimited drink package and paid a gratuity based on the cost of the drink. The waiter will ask you to sign a receipt. Our waiter recommended we consider the wine tasting event that also included a galley tour. I learned a lot about wines, and it was only $15 pp. Disembarkation: We chose to leave the ship late because we had a 4:20 flight out of Fort Lauderdale. We left our room at 9:30, sat in the Piazza del Doge until 10:00 and then waltzed off the ship. No lines, no crowds, customs was a breeze. We called for an UBER to take us to FLL for $37 (shared with another passenger.) For those considering a cruise with MSC, please consider that the experience will be a bit different and more international. I’m quite used to European travel, and the larger number of European and South Americans onboard had little impact. They smiled and often tried to converse a bit. The only obnoxious people I saw onboard was a woman yelling at her friend across the table and a wife dressing down her husband for becoming intoxicated on the previous night- all English-speaking Americans. I’ve read many very nice reviews but a few written by very mean or ignorant people. One man claimed that he was only offered the SAME dessert EVERY night and that the cake became increasingly stale as the days passed. Really, maybe we should do only video reviews so that readers can get a sense of our sanity and personality. This same man said he would have had a better time on vacation in his garage. I can imagine the horrible scenes this man created onboard and his photo was probably pasted all over the crew decks. Cruise Critic: do you really have to publish this nonsense which is filled with ignorance and outright lies? We were treated so nicely because we approach the staff with a smile and a good attitude. There were a few things that we wished were different, but overall, the cruise was very enjoyable and a good value and quality. To be honest, I wasn’t certain if we made the right choice while I was booking because of their wonky website. As the final payment date neared, I called up to speak to a supervisor to get things cleared up, and from that moment on, everything on the website worked just great. This cruise on the Divina helped me become more enthusiastic about cruising. We were on a transatlantic on NCL Jade last April, and it wasn’t at all inspiring, so the Divina really helped me get energized about cruising again. I would definitely book another one, and we already did on one of their new ships! Read Less
1 Helpful Vote
Sail Date: January 2019
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google ... Read More
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google it. Be aware of your surroundings at all times. Beach at Tortola was nice. Favorite port is St. Maartens. Nice beach. Room was bigger than expected. Good service with our cabin steward Dale. Beach towels in rooms need to be upgraded. Did not like the buffet on Deck 14. Wanted more variety. Same thing every day. Regret not trying the gelato. The Italian coffee on Deck 7 is excellent, along with the pastries. Pizza is superb as well. Super hot and fresh. Do not miss these items. Entertainment was spectacular. Best of any cruise ship. Well choreographed. Dancers, singers acrobats gave it their all. Amazing. Many discrepancies of amounts charged on the "drinks on us" package. Please check your bill when you get it. Overall had a nice time. I believe MSC is working on their service. Americans don't take as long as Europeans dining. That may be the issue. Read Less
Free Price Drop Alerts
Get MSC Divina price drops
250,000+ people have entered their email
1 Helpful Vote
Sail Date: January 2019
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really ... Read More
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really can tell the difference between the listed chicken soup and the vegetable stock that was provided, the listed pheasant and the chicken that was served, the "asparagus soup" which only contained bits of potato etc. We could sort of live with this, but the kitchens then ramped up their incompetence. A baked potato had soot on the outside, but the inside was grey and uncooked. Fish and chips were several balls of uncooked, reconstituted fish. At best they had been flash fried in batter and then left. Two other nearby tables returned their's or simply walked out. We were offered a bowl of pasta as a replacement so I assume that all the fish was uncooked and cold. The "Baked Alaska" was Neapolitan Ice Cream with raw egg white on top. As an Italian ship, I think that it is reasonable to expect fresh ingredients with pasta (such as cream and herbs) rather than some sauces that tasted just like the ones that I get out of a jar. Then our cabin door would not open. The green light would go on but the handle wouldn't move. After replacing our cards at Customer Services (which didn't work) , and contacting them again, eventually someone came up and let us in. We were told that a carpenter would be needed and asked what time would be convenient. We said 5.00. By 6.30 no carpenter had appeared so we rang customer services who said that the carpenter would only be their when we were out of cabin. We agreed 8.30. When we got back from dinner the door was still jammed. Apparently it now needed to be oiled. It never really worked for the rest of the cruise and we frequently had to get staff to let us in. There weren't many children on board, but they made up for that by screaming in the restaurant , running about in the buffet as well as barging into every lift possible irrespective of the people getting out, or those in front trying to get on. The "entertainment" wasn't really my cup of tea and it would have been nice to have had a few interesting speakers, even if it was just about the islands that we were stopping at. Shopping "tips" appeared to be limited to a single chain of jewellers. I know that it was ultimately good value for money but there were a lot of disappointments. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard ... Read More
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard of MSC. This was my 18th cruise, I am a 47 year old female, 1st time on MSC. Sailed Carnival, RCCL, Norweigen, Holland America and Disney. We did the 1/30/18 sailing for 11 nights. We had 22 people in our group, ages 4 to 74. Most everyone was 18-52. We picked this due to dates, 11 days, and the PRICE was super reasonable. We upgraded to the "Deluxe" drink package prior to embarkation. I'll discuss drinks later. EMBARKATION - they told us 3pm as our time to get to the port. Sailing was 7pm. We arrrived by noon and were on the ship before pm. It was super easy, but you do set up your credit card on the ship, not at embarkation. You have 48 hours to set up your account. ROOMS - we had an aft facing baloncy, everyone else had side balcony. We love the aft and highly recommend it. The rooms are similar to other ships, our balcony was a bit larger and we put up a hammock. The cabin stewart was awesome, but no animal towels if you look forward to that. SERVICE - A lot of people complained (in previous reviews) that the service was aweful. We did not experience that AT ALL!! Sure, we had to wait at the pool bar for a drink, but I've never been a cruise where I didn't wait. The bars had PLENTY of bar tenders and they were husteling. There wasn't anywere on the ship where we felt service was sub-par. FOOD - Yes, the pizza at the buffet is EXCELLENT! They do have a variety of food and I found everthing above average for a buffet. The buffet is also open 20 hours a day, you can get Pizza 24 hours, so that is great as well. We ate in the dining room every evening. Our wait staff was attentive and gave us great advice on what to eat based on past guest experience. They have a "fixed" menu everyday that includes apps, dinner, dessert. Then they have the "theme" menus daily, and food you can "buy" if you want. We ate the "theme" almost every night. There was only 1 night I did not care for my food so I simply got a different meal. There is PLENTY of variety to choose from. People have complained of cold food....that never happened either. Overall I give the food a 4 out of 5. DRINKS - this was amazing!!!! We had the "Drinks on us" package, but upgraded to "Deluxe" prior to embarkation. We ordered anything we wanted...Grey Goose on the rocks, anything frozem, shaken, etc. With the deluxe we also had our mini bar in the room stocked with small bottles, beer, snacks. They were refilled daily. At dinner were allowed bottles of wine up to $50. We had 2 bottles a night!!! Well, well, well worth purchasing if you are a drinker. PLUS it was the least expensive of any cruise I have been on for all you can drink. ENTERTAINMENT - I personally thought the shows were above average. They had Cirque de Soleil type shows 3 nights or incorporated into the show. Their impression shows were good, but yes, they sing with accent. The show staff is certainly hard working. I am NOT an opera person, but they have opera shows 2 nights (on 11 night cruise). I admit, I fell asleep...but people in our group LOVED it and appreciate Italian opera. They do not have comedians - which is most likely due to the SUPER HIGH amount of Eurpoeans on the ship. I would say 60% not American.....it is an Italian owned cruise line. There is no way a comedian would work due to the joke not being understood by more than 1/2 the passengers. OTHER THINGS TO KNOW - There are "themes" every night. We had 11 nights, so 3 nights were formal. There was an Italian night, White Night, 70's Disco Night, Red night, Fiesta night. They have deck parties every night and those are awesome. They have SOOO Many activites all day - no one was ever bored. They do dance lessons by the pool, Bingo, Master Chef at sea, pool games, basketball tournaents, ping pong tournaments. Most of our group of kids were 17 - 23 and they did activies ALL DAY LONG. We had 6pm seating, then went to the show at 9pm. The shows are somewhat short, so by 9:45 we went to the casino bar. They let the "kids" hang out with us and they would serve 18+ - which is how is should be in international waters. They allowed one person to buy for the group, which was nice. Everyone did not need to go to the bar at once and crowd it. There were plenty of places to hang our after dinner. At least 5 areas with different entertainment/nightly games/participation stuff if you wanted it, or you could just watch other people make fools of them selves. There was ALWAYS something to do. The night time disco was open unitl ??? We left at 4am several times and there were still people dancing. OVERALL - After 18 cruises, this was my favorite. People complained about annoucements in 6 languages. Sure, it was a bit annoying, but it was fine. The food was very good, the service very good to excellent, the ship itself is very classy, the entertainment was very good, and there was never a lack of activities. We are already planning the cruise for next year on MSC. It was also my kids' (ages 18 and 21) favorite cruise. I highly recommend MSC!! Read Less
Sail Date: January 2019
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, ... Read More
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, including the Cruse Critic meet and greet... the "Black Card" party nor the "Voyager". There were NO upgraded amenities... not even a "bar" of soap. My cabin steward was excellent and did as good as possible. Also the Next Cruise person was very informative and helpful. Also met the Captain and Staff Captain, quite by accident and they were very professional and nice. The ship was very well appointed and clean. Just the overall delivery of what was documented as part of the cruise just didn't happen. Unfortunately I booked another cruise... and I am contemplating just letting the deposit go. Loved the Garden Adult bar on deck 15.... spacious, great service and good "hours". Read Less
2 Helpful Votes
Sail Date: January 2019
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor ... Read More
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor weren't very well cleaned. The main parts were cleaned daily. I like the bathroom better then Carnival and Princess due to the shower having glass doors that fold in when not in use. FOOD: Main dining room was really quite good. Did have 2 dishes that I sent back which is highly unusual for me to ever do. Buffet was not my favorite. Too many pushy people and food was not my favorite. There was a lot more variety then I was expecting though. Homemade cookies were great! Pizza was really good as well. Sports Bar was great. Food great and atmosphere great. Chicken wings great! CASINO BAR: Cannot say enough about Mark in the Casino Bar. He makes the most perfect drinks ever and is the nicest guy!!! STAFF: Very understaffed or just not enough staff in the right place at the right time. SHOP STAFF: Not very friendly and honestly sometimes rude. ENTERTAINMENT: Honestly the best entertainment of any cruiseline I've been on. Nightly shows ate incredible and most of the bars were open and had good entertainment nightly. OTHER CRUISERS: This is an Italian cruise ship so there are a lot of Europeans. I was very surprised how many of the "richer" Europeans agreed as if they were entitled and would push in front of you. Very rude people but not all of them. Just be aware and don't let it ruin your vacation. WOULD I DO MSC AGAIN: It would have to be a really good itinerary and great price otherwise I will stick with Carnival and Princess. Read Less
Sail Date: January 2019
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a ... Read More
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a category a rating from 1-10 with some comment. This is my 4 cruise but my first one with MSC. Ship: 10 Embarkation: 7 (Long lines) Balcony Cabin: 7 (Nicely appointed but small) Food: 5 (Inconsistent and quite salty at times) Wait Staff: 8 (Most waiters were very pleasant. They appear to be understaffed.) Cabin Steward: 10 (Excellent) Lounge Entertainment: 8 (The classical violinist has to go.) Shows: 7 (Same type of show every night. They lasted 25-35 minutes for the most part.) Internet Access: 9 (Once you got connected it was slow but fine.) All in all I give my cruise an 8. Why wouldn't I sail again with MSC. For me it's all about the food and entertainment. I've cruised with Celebrity and had a much better experience. More expensive, yes, but gave Celebrity a 10 across the board. Read Less
1 Helpful Vote
Sail Date: January 2019
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, ... Read More
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, Curacao and Aruba which are some of the ports of call which we haven’t visited so decided to give them a go, was very reasonably priced for a balcony cabin but the saying ‘You get what you pay’ is certainly right in this case The food is the restaurant was appalling, arrived cold most nights, it was presented like a school dinner, just thrown on the plate, complained the first few nights but was told by the Maitre’d that they have got to cater for American taste so that’s why the meals are like they are, l answered that all the cruises we have been on are American ships and thankfully have never complained about the meals on those, he promised he would make sure they were better the next day, they were not and he seemed to avoid our table after Even though Divina is a large ship, there are only 2 speciality restaurants , one being a sushi restaurant which we didn’t try as l am not a lover of sushi but we did go to the Italian, the food was very nice but it is more like a cafe as very hard and uncomfortable chairs, hardly special at all! The worst experience for me was trying to get a sunbed, we had 2 threadbare orange towels ( which you could see your hand through as so thin) given to us in our cabin, on the 4 sea days we wondered around the ship several times without getting a sunbed even though more than 40% of the beds were unoccupied, why doesn’t MSC do what the rest of the cruise liners adhere to and remove towels and belongings after 2 hours if unused, we were told that a lot of passengers put towels on sunbeds in the sun and in the shade and just move from one to the other if they use them at all so in the end we had to sit in a bar to read our books inside with a view of the lifeboats! Finally and probably the worst was the state of the ladies bathrooms, on the 12 days on the ship, l never saw a cleaner once in the toilets, there wasn’t any signed checklist in any of the bathrooms to know when they have been done or when they are going to be done On gala night l had to pass toilet roll to the lady in the toilet next door! UTTERLY DISGRACEFUL MSC Read Less
1 Helpful Vote
Sail Date: January 2019
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We ... Read More
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We disembarked RC Allure of the Seas on January 20th and went to Terminal G to board the MSC Divina. We had to take a taxi from Terminal A to G as it would be impossible to walk as it was rainy and the area was under construction. The embarkation process started at 11:00 AM and we were at the buffet, having lunch, at 12:00. Our room was ready at 1:30 and we had our luggage by 2:00 pm. The muster drill was at 4:30, even though, departure time wasn't until 7:00 PM. Our meeting point was at the Piazza del Doge and it was chaotic. You couldn't hear because of the noise and I would have to say that it really was a waste of time. I'm so glad there wasn't a disaster at sea because the muster drill was a mess! Room: 8150 Fantastica Ocean View - The room was of good size and it seemed wider than the room we had on the Allure. The bed was comfortable. I liked that there were a lot of drawers and shelves for storage. It is definitely in need of a refresh - carpet was old and stained. It was kept clean by our steward, Ronald, who did a fantastic job of taking care of us and our room. This room was located right at the hallway from the elevator/stairs and it was in a great location to the public areas on decks 7 & 6. We took the stairs most of the time. It was fairly quiet considering the location by the elevator/stairs. Entertainment: We thought that the shows were great. The singers and dancers were professionals and much better than other lines we have been on. The musicians in the lounges were excellent and there was never a lack of music. Food: We had read so many negative reviews about the food that we didn't know what to expect. For the most part the food in the dining room was hot and good. But there were times when it was inedible. I ordered the pappardelle with sea scallops and it was awful - very salty, the pasta stuck together like paste and there were only 4 tiny bay scallops. I found that the seafood was very disappointing and I expected better pasta dishes from an Italian cruise line. There was a good selection in both the dining room and the buffet. We could always find something to eat that was to our liking. We had pizza at the buffet and it was very good, but the pizza that you pay extra for in the La Cantina di Bacco was excellent! For $10 you can get a medium size pizza with ingredients of your choice and it is made right there. A must try! We didn't eat at other specialty restaurants as we didn't like the choices. This is where Divina is lacking - it needs more restaurants. We did eat at the Sports Bar and the wings and fish and chips (no additional charge) were very good. Staff: We had read that the staff is unfriendly and this was just NOT true. Everyone we came across was friendly and greeted us. If you treat people with respect they will do the same to you. The ship is beautiful - very shiny with black, white, silver and of course, the Swarovski crystal stairs! We thought there was too many mirrors everywhere and what looks like a corridor is actually a mirror causing a little confusion for us. Some of the hallways in the public areas are narrow and can get congested. It took several days to find our way around as there are decks that you can't walk from aft to forward. The walking/jogging path on deck 15 is usually blocked with loungers so you couldn't walk/jog through. The ship didn't feel crowded because most of the passengers were at the pool decks during Sea Days. Pools: We didn't use the pools because you couldn't find a lounger after 9:00 AM as they were all saved with orange towels. MSC doesn't enforce a "no saving loungers" policy. Drink Package: We upgraded from Drinks On Us to the old All-inclusive Classic Package before the cut off in November. We had no problems with this - our card was coded with 534 and we got everything that was included - even gelato. And, the gelato is delicious! We are Classico Chianti drinkers and were glad that one of those was included in our package. All in all, we really enjoyed this cruise! I think Americans were the minority, but we didn't mind as we enjoyed the diversity and we met some very interesting people from all over the world. We didn't have a problem with language as we all spoke the some language - "Cruising MSC." I think that MSC is stepping up their game to attract the U.S. passengers. From the reviews we read it appears that the staff are now friendlier and dinners aren't as long as they are in Europe. In fact, we seemed rushed in the MDR. Dinners only took about 1-1/2 hours for a table of 6. The entertainment, activities, staff and rooms are great - MSC just needs to improve on the food. We will definitely cruise MSC again. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

Find a MSC Divina Cruise