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1 Helpful Vote
Sail Date: January 2019
This was the 30th Anniversary of our "Friends and Family Annual Winter Caribbean Cruise". There were 24 of us. Our 3rd time on MSC and the 2nd on the Divina. We were on last winter and the dining experience was "OK", ... Read More
This was the 30th Anniversary of our "Friends and Family Annual Winter Caribbean Cruise". There were 24 of us. Our 3rd time on MSC and the 2nd on the Divina. We were on last winter and the dining experience was "OK", but boy....have they upped thier game. There is a new exec chef and selection, preparation and presentation have vastly improved both in MDR and buffet. No jugglers, magicians, or comedians at the show, just Las Vegas type review with a touch of Cirque de Soliel and costumes that are way over the top. All great performances. Evenings, a live band for dancing in 3 lounges plus the atrium. M&G, repeaters party and the "Black Party" (that's for top tier repeaters) all offered endless bar service and top staff attended and mingled and chatted with guests. 3 nice pools, with the back most quiet and for adults only. The ship is beautiful and the overall fit and finish is quite nice. We arrived shortly after noon and boarding had already commenced and we were on board in about 10 minutes after arriving. No waiting, no lines, no queuing. MSC had a few issues when they started sailing out of the US, but I think they've pretty much addressed and resolved them. All and all it was a great cruise. We will recommend MSC and we will sail with them in the future. Read Less
1 Helpful Vote
Sail Date: January 2019
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on ... Read More
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on other ships but excellent options and we enjoyed trying a few new things. We tried the dining room for both breakfast and lunch as well and enjoyed the menu selection. Excellent pizza, salads, desserts, as well as hot and cold entrees were available in the buffet. The Bella drink package was wonderful. Instead of paying $12/drink, on this ship we were able to drink all day for $12 in tips. The shops were very nice, and the adults only Solarium area was the nicest I'd seen on any ship. Deck chairs were harder to find on sea days, however we learned to get out early and "save" our chairs just like everyone else did. the shows were wonderful and the excursions were great too. Read Less
1 Helpful Vote
Sail Date: January 2019
I’m writing this review as part two covering the last 10 days of a 21 day back to back sailing so I can detail the second cabin and Eastern Caribbean ports. For a more detailed overall review of our sailing please first see my part one ... Read More
I’m writing this review as part two covering the last 10 days of a 21 day back to back sailing so I can detail the second cabin and Eastern Caribbean ports. For a more detailed overall review of our sailing please first see my part one as this will be a shorter review covering only things specific to this sailing. As back to back passengers we were able to be some of the first allowed back on the ship, Yacht Club and special assistance passengers were gathering as we were queued to re board just ahead of them. As Aurea passengers we were entitled to two massages which is the first thing we went to schedule once on board. We then slipped by our cabin, met our steward and were able to drop off our carry on bags before heading to lunch. Aurea guests are allowed to eat in the lower Black Crab restaurant for embarkation day lunch, don’t miss this as it is one of the best lunches you will get on the ship, including special items available only that day. After our wonderful meal service on our previous leg I decided I wanted to give up our My Choice dining, where we could have a two top table (albeit tightly spaced), and asked if we could get an eight top group table for people from our Cruise Critic Roll Call. Arthur, our head waiter, was able to get one assigned and again we had good service with great company for all our MRD meals. I want thank the Divina dining staff for being so accommodating with our multiple special requests. We moved from an aft facing Fantastica cabin to this sailings forward Aurea Suite with large balcony. Cost for this cabin was about $1500 more for one less day. Aurea included the Classic drinks package at the time, we upgraded again to the Deluxe package which cost about $206 per person less than when we upgraded from the Fantastica included Drinks On Us package. So we got the Aurea perks including thermal spa access, two massages and a much larger stateroom for about $1100 more. I’ll go ahead now and say it wasn’t worth it, I really preferred the aft facing Fantastica balcony. As noted after looking at the special two tops for My Choice dining, with literally two inches between tables, we decided to forego that perk. In the end we didn’t even use the massages and cancelled them the day before. We also never used the thermal spa access as it really was a let down after being on Seaside. They even removed heated tile loungers so quite little remained to entice us back to the spa. We went to the Exclusive Top 18 solarium once, it couldn’t even begin to compare to the Aurea area on Seaside. In addition to being a pain to get to the loungers were barely different than the regular pool decks, the round cabanas, which were the only shade, were extra cost and bar service was sporadic and extremely limited. Servers had coolers stored in a side room where they got your drinks. The hot tub looked nice and was actually hot, the view down onto the main pool deck was questionable. Since I had sailed Divina in 2017 I was aware or these Aurea shortcomings, the sole reason I booked Aurea was the cabin. We were able to secure cabin 10007, a fairly rare opportunity as these suites book up early and deck 10 are considered the best. Be aware that each deck’s corner Aurea suite is different. Cruise Critic and YouTube proved invaluable in seeing the differences. While deck nine cabins are actually slightly larger, they have a significantly obstructed view from the bow structure and the useable balcony area is much smaller. This was a true suite with separate living area and bedroom, something I’ve grown to like after sailing many NCL suites. The living area had a couch that became a double bed, storage was a little limited and the TV was small (both rooms). The master bedroom was spacious with lots of storage, the view from those forward facing full windows was spectacular. What I didn’t expect was the overall dilapidated condition of this cabin. Our cabin steward, Eduardo, did everything possible to keep it clean, but overall it was a letdown. The couch/bed was horrible, the cushions were destroyed and it looked like it came from a yard sale. One of the end tables was missing a lamp so there was a hole in the top where it once was mounted. Over the desk in the main bedroom there were three lights missing, covered over by peeling duct tape. Everywhere the furnishings were chipped and had peeling scuffed corners. The worst by far was the bathroom. I did know there was a tub rather than shower, what I didn’t know was how dysfunctional it was. Having only a half glass partition water sprayed onto the floor at the back. It was also too high so the showerhead proved much too low for my 6’4” body to use. Getting back to that water issue, over the years it has evidently caused an issue under the bathroom floor. The bathroom had a severe mold smell, covered up with lots of bleach. I tried putting water into the floor drain to be sure that wasn’t it, we ended up having to leave the door closed as the horrible smell was then contained by the negative pressure from the air vent fan. I really should have said something on the ship and I did mention it on the post cruise survey, but it was so painfully obvious that I’m sure they’ve had a multitude of complaints. Until this ship has a refurbishment I would never recommend this cabin. The balcony is accessed from the side at the living area. It opens to a very narrow balcony where you can only walk forward to a wider forward section that is in front of the bedroom’s sealed windows. We had some wonderful sailings into and out of ports, but it became too windy for my taste once at sea, the aft facing balcony was better. Sun exposure was also a problem for me, again the aft balcony was better. I don’t regret booking this cabin as it was a unique experience that I have seldom seen available. On other ships I would consider booking Aurea again, on Divina it is highly unlikely as I do not see it being worth the increased price point, especially now that it includes a lower drink package. Aurea and Black status guests were assembled in the theater for disembarkation within 15 minutes of each other. Both were called at the same time to leave the theater to join the disembarkation line. We had a late flight home so debated whether to stay on the ship as long as possible or find a place to stay for the day, in the end we put our luggage out the last night and booked a day hotel for the time before our flight. We had time for breakfast in the MDR headed to the theater and left the ship as the first official group about 8:45am. As typically happens there were already people from later groups trying to get into their baggage areas even though their disembarkation color had not yet been called. We quickly found our bags and were through customs waiting with the masses for an Uber about 20 minutes after leaving the ship. We booked a day room at B Ocean Resort in Fort Lauderdale. While fairly expensive at $140 for an afternoon I couldn’t take hanging around FLL airport until our 5:30pm flight. We got a room in the complex across the street and a long walk to the beach area. It was decently clean and had a few expensive dining options for lunch. We were allowed two beach chairs and use of the pool and other facilities. It was nice to be able to relax and shower before heading to the airport. I had read that FLL was not allowing anyone past security until three hours before their flight departure so did not want to get stuck there with the severely limited venues before security. It would be nice for MSC to offer some excursions ending later at this airport. Read Less
6 Helpful Votes
Sail Date: January 2019
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of ... Read More
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of being helpful so the reader will understand how to make their MSC cruise more enjoyable. First, there is a bit of a learning curve for MSC. You have to decide not only on the usual cabin type but also your “experience level.” You pay more for better cabin location, the choice of dining times, free room service, etc. Take time to examine these options. We chose Fantastica which gave us early dining time and a drink package. Warning: drink packages have changed so be certain of the details. For some reason, we were given unlimited drinks (still all “lower shelf”), AND 2 packs of coupons for free drinks with no service charge included. Why we got both??? Also, you need to be aware of the status match offer. We are Platinum on NCL and were given the top Black Card Status that came with a number of very nice extras including a dinner for two in one of the two specialty restaurants. Also receive two large solid chocolate ship replicas of the Divina, bathrobes and slippers, a fruit basket, chocolate covered strawberries, a bottle of spumante, a special dance class, and a lovely birthday cake for my husband on his birthday. There were other offers for black card folks like a one-hour thermal area experience that we didn’t use. It appears that MSC was a bit too generous and scaled that offer of their top status back to only the top, top loyalty status on other cruise lines. Unfortunately, no current chart shows which level you will match. So, the status match program was reconfigured around Oct. We applied in Sept. Arrival: We hail from the Midwest that was caught in a polar vortex, but had no problems flying to FLL. We found an incredible deal on Hotwire for a hote in FLL. We called for an UBER the morning of the cruise, and he was there in three minutes. The cost was about $34 to the Port of Miami, Terminal F. The Ship: First, it was kept very clean and is just beautiful. People seemed to be enjoying themselves everywhere we went. Since it is such a large ship, it takes a while to learn your way around, but most areas are typical of a cruise ship: theater in front, buffet in the back, dining rooms in the middle to back areas. You quickly learn that all the instructions on MSC ships will be given in five languages, so you have to endure that experience. English, French, Italian, Spanish and German. Check-in: MSC gives passengers an assigned time, but that means nothing. You can embark whenever you want- after 10:30. We arrived at 10:30 and black status folks should go to the far left. After security, we were directed to the wrong line and soon realized we were not where we should stand. It was quick and efficient, but you process your credit card at a kiosk onboard the ship. We were on the ship by 11:30. Only the buffet is open for lunch. This area becomes quite crowded, and tables were at a premium for those who arrived around 1:00. Our cabins were available around 1:00 and our luggage arrived shortly after that time. The muster drill was at 4:30 and in various areas of the ship. You have to bring your life jacket. Cabin: We chose a SQUARE inside cabin on the 11th deck which had to be the nicest, most roomy inside cabin we ever experienced. Lots of storage and the bathroom was well designed- especially the shower stall and controls. The fan located in the shower helped to keep the steam off the mirrors. Our attendant was also top notch. If you love towel animals, you will be disappointed- not one, but that didn’t bother us at all. Look on the deck plans to find one of these square cabins. They also were placed within secluded interior corridors which meant very little traffic. The hallways seemed to be very quiet overall. Fellow Passengers: Americans were in the minority, but that really wasn’t a huge problem. Reports of “European rudeness” are unfounded IMHO. Many were with family and friends and were pleasant but probably weren’t too interested in making new friends. Some spoke no English, and we were seated for breakfast in the Black Crab on our first sea morning with a non-English speaking couple from Argentina. That didn’t happen again on the cruise. Most of the younger families were from Europe. Entertainment: The entertainment was quite different. The shows were more refined, and opera was offered one evening. We enjoyed it but would likely have not attended if a second one was offered. The singers and dancers are top notch and perform almost every night. You won’t find comedians because of the language issues, nor were there jugglers, illusionists, hypnotists, etc. Just very high-quality singers and dancers who integrated acrobats and Circe d Sole sorts of performances into the shows. The singers have a bit of a foreign accent in their singing, which I thought was delightful. The set was very basic- just lighted stairs but that was just fine. They also didn’t have a “show band” because much of the music required orchestra pieces- violins, etc. We understood the different needs but missed the show band who often play “big band” music in the lounges on other ships. There were some very enjoyable musicians in the lounges. Some places were packed. One lounge had a small dance floor that turned into a heavily traveled walkway- an unfortunate design in the Golden Lounge. I always felt like I should apologize to the singers when I walked past them. The Black and White Lounge featured a very good group with solid vocalists. This lounge had a great dance floor, but it was often used for game shows. The Galaxy lounge is underused because of its poor design and could be better used. Customer Service: This group was perhaps the kindest and most helpful I have experienced on any cruise. We were not Yacht club folks- just plain old inside cabin first timers. The first time I approached the area was to validate my credit card at a kiosk, and one of them kindly escorted me to one that wasn’t being used and helped me through the easy process. I wish I could remember all of their names, but one in the evening was Lisa who was incredibly pleasant. Another woman remembered me as a Cruise Critic passenger and always stopped me to ask how things were going. Cruise Critic Onboard: Although I receive an email before I left reminding me of the Meet and Mingle, I never received a notice about the date or time nor was I informed about the cabin crawl once on the ship. The Cruise Critic party was very nice, but our group wasn’t very active as compared to longer sailings in Europe where there is inherently more involvement. They had nice drinks, canapes, and a huge and delicious cake for the party. The captain and the head officers all attended. No one from Cruise Critic spoke, but the party was well attended. Unfortunately, it was in the Galaxy which is not conducive to mingling or comfort. We were all given a group photo for free! One piece of advice: the cruise critic M&G is run by MSC, and so you will not know the exact time or location. Although I received a reminder email, I never received an invitation to the gathering or the cabin crawl. My name was on the list when I arrived (I asked about this at the front desk.) Cruise Director and staff: This group is often ho-hum, but not on the Divina! The CD, Sinan was delightful and managed his staff of 12-15 folks very well. They were very entertaining in creative ways before the shows in the theatre and engaging in all their duties around the ship. Well done, MSC! Crew: We found the crew very hard working, kind, and friendly. We drink very little, but bar staff was always around for orders when needed. Pool and Fitness Areas: Just like on most cruise ships, there are chair hogs that begin to surface around 6-7 AM and stake out their chair and tables with towels and those big clips. Unfortunately, you have to join in, or you won’t find a chair later on. This problem is pervasive on almost all ships. The fitness area is rather small for the number of passengers. There are three pools: The Serene pool in the covered area, the main pool, and an aft adult only pool on deck 15 near the smokers’ area. Restaurants and Buffet: There are not many options beyond the MDRs and the buffet. Snack sort of food is offered for free at the Sports lounge, and there is a bakery/deli in the Piazza del Doge that has THE BEST Italian cream cakes. If the desserts in the restaurants seem unappealing, go get a piece of cake! We sat with friends at a smallish table for four on the upper deck of the Black Crab Lounge. We had a fantastic waiter, Orlando who saw that we wanted to go to the 7:00 show (our friends retire early), so he expedited our order each night. Not too fast- paced just right. Very competent and friendly and did his job extremely well. If I could bring Orlando to the Villa Rossa restaurant, I would have asked to eat there. It was much brighter and more beautiful with an aft and side view. The food varied in quality, but most selections were typical cruise fare. No complaints, but the food is not extraordinary. We dined at Eataly, and it was very authentic- don’t look for the typical Olive Garden menu! The buffet featured several varieties of very good quality pizza, tasty burgers, and a wide assortment of Mediterranean foods, some Asian and Mexican, comfort foods, salads, fruits, desserts. Coffee, tea, and a few juice type drinks were available. Breakfast in the MDR went sour on the first morning when we were seated with Argentinians who spoke no English. Awkward. The tables are too close together. The Belgian waffles were the same as the ones in the buffet. The experience wasn’t good, so we didn’t repeat. We did eat on sea days in the MDR and were seated with English speaking folks. Except for one HAL cheerleader couple who disliked everything about MSC, the experience was just fine. One thing that could be improved is the availability of coffee stations around the ship. In the morning, we had to hike to the buffet for a cup of coffee. Having coffee on the pool deck would have been a nice addition. Coffee was not to be found at most of the buffet stations on disembarkation day. MSC needs to remedy this problem. The drink packages seem to have recently been revised so I won’t give many details. We had the unlimited drink package and paid a gratuity based on the cost of the drink. The waiter will ask you to sign a receipt. Our waiter recommended we consider the wine tasting event that also included a galley tour. I learned a lot about wines, and it was only $15 pp. Disembarkation: We chose to leave the ship late because we had a 4:20 flight out of Fort Lauderdale. We left our room at 9:30, sat in the Piazza del Doge until 10:00 and then waltzed off the ship. No lines, no crowds, customs was a breeze. We called for an UBER to take us to FLL for $37 (shared with another passenger.) For those considering a cruise with MSC, please consider that the experience will be a bit different and more international. I’m quite used to European travel, and the larger number of European and South Americans onboard had little impact. They smiled and often tried to converse a bit. The only obnoxious people I saw onboard was a woman yelling at her friend across the table and a wife dressing down her husband for becoming intoxicated on the previous night- all English-speaking Americans. I’ve read many very nice reviews but a few written by very mean or ignorant people. One man claimed that he was only offered the SAME dessert EVERY night and that the cake became increasingly stale as the days passed. Really, maybe we should do only video reviews so that readers can get a sense of our sanity and personality. This same man said he would have had a better time on vacation in his garage. I can imagine the horrible scenes this man created onboard and his photo was probably pasted all over the crew decks. Cruise Critic: do you really have to publish this nonsense which is filled with ignorance and outright lies? We were treated so nicely because we approach the staff with a smile and a good attitude. There were a few things that we wished were different, but overall, the cruise was very enjoyable and a good value and quality. To be honest, I wasn’t certain if we made the right choice while I was booking because of their wonky website. As the final payment date neared, I called up to speak to a supervisor to get things cleared up, and from that moment on, everything on the website worked just great. This cruise on the Divina helped me become more enthusiastic about cruising. We were on a transatlantic on NCL Jade last April, and it wasn’t at all inspiring, so the Divina really helped me get energized about cruising again. I would definitely book another one, and we already did on one of their new ships! Read Less
1 Helpful Vote
Sail Date: January 2019
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google ... Read More
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google it. Be aware of your surroundings at all times. Beach at Tortola was nice. Favorite port is St. Maartens. Nice beach. Room was bigger than expected. Good service with our cabin steward Dale. Beach towels in rooms need to be upgraded. Did not like the buffet on Deck 14. Wanted more variety. Same thing every day. Regret not trying the gelato. The Italian coffee on Deck 7 is excellent, along with the pastries. Pizza is superb as well. Super hot and fresh. Do not miss these items. Entertainment was spectacular. Best of any cruise ship. Well choreographed. Dancers, singers acrobats gave it their all. Amazing. Many discrepancies of amounts charged on the "drinks on us" package. Please check your bill when you get it. Overall had a nice time. I believe MSC is working on their service. Americans don't take as long as Europeans dining. That may be the issue. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really ... Read More
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really can tell the difference between the listed chicken soup and the vegetable stock that was provided, the listed pheasant and the chicken that was served, the "asparagus soup" which only contained bits of potato etc. We could sort of live with this, but the kitchens then ramped up their incompetence. A baked potato had soot on the outside, but the inside was grey and uncooked. Fish and chips were several balls of uncooked, reconstituted fish. At best they had been flash fried in batter and then left. Two other nearby tables returned their's or simply walked out. We were offered a bowl of pasta as a replacement so I assume that all the fish was uncooked and cold. The "Baked Alaska" was Neapolitan Ice Cream with raw egg white on top. As an Italian ship, I think that it is reasonable to expect fresh ingredients with pasta (such as cream and herbs) rather than some sauces that tasted just like the ones that I get out of a jar. Then our cabin door would not open. The green light would go on but the handle wouldn't move. After replacing our cards at Customer Services (which didn't work) , and contacting them again, eventually someone came up and let us in. We were told that a carpenter would be needed and asked what time would be convenient. We said 5.00. By 6.30 no carpenter had appeared so we rang customer services who said that the carpenter would only be their when we were out of cabin. We agreed 8.30. When we got back from dinner the door was still jammed. Apparently it now needed to be oiled. It never really worked for the rest of the cruise and we frequently had to get staff to let us in. There weren't many children on board, but they made up for that by screaming in the restaurant , running about in the buffet as well as barging into every lift possible irrespective of the people getting out, or those in front trying to get on. The "entertainment" wasn't really my cup of tea and it would have been nice to have had a few interesting speakers, even if it was just about the islands that we were stopping at. Shopping "tips" appeared to be limited to a single chain of jewellers. I know that it was ultimately good value for money but there were a lot of disappointments. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard ... Read More
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard of MSC. This was my 18th cruise, I am a 47 year old female, 1st time on MSC. Sailed Carnival, RCCL, Norweigen, Holland America and Disney. We did the 1/30/18 sailing for 11 nights. We had 22 people in our group, ages 4 to 74. Most everyone was 18-52. We picked this due to dates, 11 days, and the PRICE was super reasonable. We upgraded to the "Deluxe" drink package prior to embarkation. I'll discuss drinks later. EMBARKATION - they told us 3pm as our time to get to the port. Sailing was 7pm. We arrrived by noon and were on the ship before pm. It was super easy, but you do set up your credit card on the ship, not at embarkation. You have 48 hours to set up your account. ROOMS - we had an aft facing baloncy, everyone else had side balcony. We love the aft and highly recommend it. The rooms are similar to other ships, our balcony was a bit larger and we put up a hammock. The cabin stewart was awesome, but no animal towels if you look forward to that. SERVICE - A lot of people complained (in previous reviews) that the service was aweful. We did not experience that AT ALL!! Sure, we had to wait at the pool bar for a drink, but I've never been a cruise where I didn't wait. The bars had PLENTY of bar tenders and they were husteling. There wasn't anywere on the ship where we felt service was sub-par. FOOD - Yes, the pizza at the buffet is EXCELLENT! They do have a variety of food and I found everthing above average for a buffet. The buffet is also open 20 hours a day, you can get Pizza 24 hours, so that is great as well. We ate in the dining room every evening. Our wait staff was attentive and gave us great advice on what to eat based on past guest experience. They have a "fixed" menu everyday that includes apps, dinner, dessert. Then they have the "theme" menus daily, and food you can "buy" if you want. We ate the "theme" almost every night. There was only 1 night I did not care for my food so I simply got a different meal. There is PLENTY of variety to choose from. People have complained of cold food....that never happened either. Overall I give the food a 4 out of 5. DRINKS - this was amazing!!!! We had the "Drinks on us" package, but upgraded to "Deluxe" prior to embarkation. We ordered anything we wanted...Grey Goose on the rocks, anything frozem, shaken, etc. With the deluxe we also had our mini bar in the room stocked with small bottles, beer, snacks. They were refilled daily. At dinner were allowed bottles of wine up to $50. We had 2 bottles a night!!! Well, well, well worth purchasing if you are a drinker. PLUS it was the least expensive of any cruise I have been on for all you can drink. ENTERTAINMENT - I personally thought the shows were above average. They had Cirque de Soleil type shows 3 nights or incorporated into the show. Their impression shows were good, but yes, they sing with accent. The show staff is certainly hard working. I am NOT an opera person, but they have opera shows 2 nights (on 11 night cruise). I admit, I fell asleep...but people in our group LOVED it and appreciate Italian opera. They do not have comedians - which is most likely due to the SUPER HIGH amount of Eurpoeans on the ship. I would say 60% not American.....it is an Italian owned cruise line. There is no way a comedian would work due to the joke not being understood by more than 1/2 the passengers. OTHER THINGS TO KNOW - There are "themes" every night. We had 11 nights, so 3 nights were formal. There was an Italian night, White Night, 70's Disco Night, Red night, Fiesta night. They have deck parties every night and those are awesome. They have SOOO Many activites all day - no one was ever bored. They do dance lessons by the pool, Bingo, Master Chef at sea, pool games, basketball tournaents, ping pong tournaments. Most of our group of kids were 17 - 23 and they did activies ALL DAY LONG. We had 6pm seating, then went to the show at 9pm. The shows are somewhat short, so by 9:45 we went to the casino bar. They let the "kids" hang out with us and they would serve 18+ - which is how is should be in international waters. They allowed one person to buy for the group, which was nice. Everyone did not need to go to the bar at once and crowd it. There were plenty of places to hang our after dinner. At least 5 areas with different entertainment/nightly games/participation stuff if you wanted it, or you could just watch other people make fools of them selves. There was ALWAYS something to do. The night time disco was open unitl ??? We left at 4am several times and there were still people dancing. OVERALL - After 18 cruises, this was my favorite. People complained about annoucements in 6 languages. Sure, it was a bit annoying, but it was fine. The food was very good, the service very good to excellent, the ship itself is very classy, the entertainment was very good, and there was never a lack of activities. We are already planning the cruise for next year on MSC. It was also my kids' (ages 18 and 21) favorite cruise. I highly recommend MSC!! Read Less
Sail Date: January 2019
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, ... Read More
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, including the Cruse Critic meet and greet... the "Black Card" party nor the "Voyager". There were NO upgraded amenities... not even a "bar" of soap. My cabin steward was excellent and did as good as possible. Also the Next Cruise person was very informative and helpful. Also met the Captain and Staff Captain, quite by accident and they were very professional and nice. The ship was very well appointed and clean. Just the overall delivery of what was documented as part of the cruise just didn't happen. Unfortunately I booked another cruise... and I am contemplating just letting the deposit go. Loved the Garden Adult bar on deck 15.... spacious, great service and good "hours". Read Less
2 Helpful Votes
Sail Date: January 2019
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor ... Read More
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor weren't very well cleaned. The main parts were cleaned daily. I like the bathroom better then Carnival and Princess due to the shower having glass doors that fold in when not in use. FOOD: Main dining room was really quite good. Did have 2 dishes that I sent back which is highly unusual for me to ever do. Buffet was not my favorite. Too many pushy people and food was not my favorite. There was a lot more variety then I was expecting though. Homemade cookies were great! Pizza was really good as well. Sports Bar was great. Food great and atmosphere great. Chicken wings great! CASINO BAR: Cannot say enough about Mark in the Casino Bar. He makes the most perfect drinks ever and is the nicest guy!!! STAFF: Very understaffed or just not enough staff in the right place at the right time. SHOP STAFF: Not very friendly and honestly sometimes rude. ENTERTAINMENT: Honestly the best entertainment of any cruiseline I've been on. Nightly shows ate incredible and most of the bars were open and had good entertainment nightly. OTHER CRUISERS: This is an Italian cruise ship so there are a lot of Europeans. I was very surprised how many of the "richer" Europeans agreed as if they were entitled and would push in front of you. Very rude people but not all of them. Just be aware and don't let it ruin your vacation. WOULD I DO MSC AGAIN: It would have to be a really good itinerary and great price otherwise I will stick with Carnival and Princess. Read Less
Sail Date: January 2019
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a ... Read More
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a category a rating from 1-10 with some comment. This is my 4 cruise but my first one with MSC. Ship: 10 Embarkation: 7 (Long lines) Balcony Cabin: 7 (Nicely appointed but small) Food: 5 (Inconsistent and quite salty at times) Wait Staff: 8 (Most waiters were very pleasant. They appear to be understaffed.) Cabin Steward: 10 (Excellent) Lounge Entertainment: 8 (The classical violinist has to go.) Shows: 7 (Same type of show every night. They lasted 25-35 minutes for the most part.) Internet Access: 9 (Once you got connected it was slow but fine.) All in all I give my cruise an 8. Why wouldn't I sail again with MSC. For me it's all about the food and entertainment. I've cruised with Celebrity and had a much better experience. More expensive, yes, but gave Celebrity a 10 across the board. Read Less
1 Helpful Vote
Sail Date: January 2019
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, ... Read More
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, Curacao and Aruba which are some of the ports of call which we haven’t visited so decided to give them a go, was very reasonably priced for a balcony cabin but the saying ‘You get what you pay’ is certainly right in this case The food is the restaurant was appalling, arrived cold most nights, it was presented like a school dinner, just thrown on the plate, complained the first few nights but was told by the Maitre’d that they have got to cater for American taste so that’s why the meals are like they are, l answered that all the cruises we have been on are American ships and thankfully have never complained about the meals on those, he promised he would make sure they were better the next day, they were not and he seemed to avoid our table after Even though Divina is a large ship, there are only 2 speciality restaurants , one being a sushi restaurant which we didn’t try as l am not a lover of sushi but we did go to the Italian, the food was very nice but it is more like a cafe as very hard and uncomfortable chairs, hardly special at all! The worst experience for me was trying to get a sunbed, we had 2 threadbare orange towels ( which you could see your hand through as so thin) given to us in our cabin, on the 4 sea days we wondered around the ship several times without getting a sunbed even though more than 40% of the beds were unoccupied, why doesn’t MSC do what the rest of the cruise liners adhere to and remove towels and belongings after 2 hours if unused, we were told that a lot of passengers put towels on sunbeds in the sun and in the shade and just move from one to the other if they use them at all so in the end we had to sit in a bar to read our books inside with a view of the lifeboats! Finally and probably the worst was the state of the ladies bathrooms, on the 12 days on the ship, l never saw a cleaner once in the toilets, there wasn’t any signed checklist in any of the bathrooms to know when they have been done or when they are going to be done On gala night l had to pass toilet roll to the lady in the toilet next door! UTTERLY DISGRACEFUL MSC Read Less
1 Helpful Vote
Sail Date: January 2019
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We ... Read More
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We disembarked RC Allure of the Seas on January 20th and went to Terminal G to board the MSC Divina. We had to take a taxi from Terminal A to G as it would be impossible to walk as it was rainy and the area was under construction. The embarkation process started at 11:00 AM and we were at the buffet, having lunch, at 12:00. Our room was ready at 1:30 and we had our luggage by 2:00 pm. The muster drill was at 4:30, even though, departure time wasn't until 7:00 PM. Our meeting point was at the Piazza del Doge and it was chaotic. You couldn't hear because of the noise and I would have to say that it really was a waste of time. I'm so glad there wasn't a disaster at sea because the muster drill was a mess! Room: 8150 Fantastica Ocean View - The room was of good size and it seemed wider than the room we had on the Allure. The bed was comfortable. I liked that there were a lot of drawers and shelves for storage. It is definitely in need of a refresh - carpet was old and stained. It was kept clean by our steward, Ronald, who did a fantastic job of taking care of us and our room. This room was located right at the hallway from the elevator/stairs and it was in a great location to the public areas on decks 7 & 6. We took the stairs most of the time. It was fairly quiet considering the location by the elevator/stairs. Entertainment: We thought that the shows were great. The singers and dancers were professionals and much better than other lines we have been on. The musicians in the lounges were excellent and there was never a lack of music. Food: We had read so many negative reviews about the food that we didn't know what to expect. For the most part the food in the dining room was hot and good. But there were times when it was inedible. I ordered the pappardelle with sea scallops and it was awful - very salty, the pasta stuck together like paste and there were only 4 tiny bay scallops. I found that the seafood was very disappointing and I expected better pasta dishes from an Italian cruise line. There was a good selection in both the dining room and the buffet. We could always find something to eat that was to our liking. We had pizza at the buffet and it was very good, but the pizza that you pay extra for in the La Cantina di Bacco was excellent! For $10 you can get a medium size pizza with ingredients of your choice and it is made right there. A must try! We didn't eat at other specialty restaurants as we didn't like the choices. This is where Divina is lacking - it needs more restaurants. We did eat at the Sports Bar and the wings and fish and chips (no additional charge) were very good. Staff: We had read that the staff is unfriendly and this was just NOT true. Everyone we came across was friendly and greeted us. If you treat people with respect they will do the same to you. The ship is beautiful - very shiny with black, white, silver and of course, the Swarovski crystal stairs! We thought there was too many mirrors everywhere and what looks like a corridor is actually a mirror causing a little confusion for us. Some of the hallways in the public areas are narrow and can get congested. It took several days to find our way around as there are decks that you can't walk from aft to forward. The walking/jogging path on deck 15 is usually blocked with loungers so you couldn't walk/jog through. The ship didn't feel crowded because most of the passengers were at the pool decks during Sea Days. Pools: We didn't use the pools because you couldn't find a lounger after 9:00 AM as they were all saved with orange towels. MSC doesn't enforce a "no saving loungers" policy. Drink Package: We upgraded from Drinks On Us to the old All-inclusive Classic Package before the cut off in November. We had no problems with this - our card was coded with 534 and we got everything that was included - even gelato. And, the gelato is delicious! We are Classico Chianti drinkers and were glad that one of those was included in our package. All in all, we really enjoyed this cruise! I think Americans were the minority, but we didn't mind as we enjoyed the diversity and we met some very interesting people from all over the world. We didn't have a problem with language as we all spoke the some language - "Cruising MSC." I think that MSC is stepping up their game to attract the U.S. passengers. From the reviews we read it appears that the staff are now friendlier and dinners aren't as long as they are in Europe. In fact, we seemed rushed in the MDR. Dinners only took about 1-1/2 hours for a table of 6. The entertainment, activities, staff and rooms are great - MSC just needs to improve on the food. We will definitely cruise MSC again. Read Less
Sail Date: January 2019
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a ... Read More
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a very beautiful and well maintained ship. We went to the Sports Bar shortly afternoon to find out it would not be opening as advertised so went to buffet on 14. The buffet sported a very good selection of different foods and there was some variety change throughout the entire cruise. The Black Crab dining room was a little different as many of the dishes were not up to par and only a FAIR selection overall. Difficulty getting ice to table on a few nights and also several wines were unavailable even when suppose to be on the package. Mario, the restaurant manager was very friendly. We had an Aft Balcony on 13. The room was very nice and well cared for. The balcony was only about 2 ft deep, so barely a balcony. The TV had only a few channels that weren't MSC related or news. Bathrooms were fair size and the body wash was poor quality. Theater shows were pretty good and several happenings each night. The staff at POSIEDEN Pool bar was great and Garth from Arkansas was FANTASTIC !! Don`t be scared to try this line and their ships. Read Less
Sail Date: January 2019
We decided to go on a cruise for my wife's 60th birthday and overall, we had a blast! This is our third cruise and first time on MSC. We had a great time on this cruise, and I would definitely cruise with MSC again. The value is hard ... Read More
We decided to go on a cruise for my wife's 60th birthday and overall, we had a blast! This is our third cruise and first time on MSC. We had a great time on this cruise, and I would definitely cruise with MSC again. The value is hard to beat! Embarkation was ok in Miami… generally smooth. We stood in line to get our cruise card (maybe 30 minutes), and then had to wait seated in a lobby… maybe an hour… until our boarding group was called. We arrived at 11am and were on board the ship by 12:30pm. (FYI… We arrived earlier than our listed boarding time.) Ship / experience: The ship is certainly beautiful… areas are kept very clean. It felt kind of "narrow" to us, perhaps just due to the sliced-up layout rather than the more open mall-like designs in some other ships. It does have one large, beautiful atrium with the famous Swarovski crystal staircases. The clubs and bars all have differing, but pleasing designs. BTW, someone complained about the bar hours, but we always could find an open bar/restaurant if needed, and the bar hours are listed in the daily planner. We snapped a photo of the schedule on our phones and were always able to find an open bar or restaurant. This is a European cruise line, there were many international passengers. We encountered a few that did not speak English, but those that did (or allowed us to attempt to communicate to them in our extremely weak German or Spanish) were very nice. We certainly encountered a couple of “ugly Americans”… and I mean in the way they acted… IE full of negativity and happy to share it whether or not you wanted to hear it! Thankfully, we had fantastic, friendly folks at our table for dinner. Gym: Adequate. I was mostly heading for the treadmills, and generally did not have a problem finding one… or if I had to wait, I didn’t have to wait long. Two of the exercise bikes were not functioning, and I think if you were heading for one of those, you probably would have had more trouble. Still, if you catch it in off hours, you’ll have less of an issue. They have a 30 minute limit on the cardio equipment. There is no running / walking track on this ship. Overall, I’d say the gym is not quite big enough for a ship this size, and with low ceilings, there is not quite enough airflow through the gym especially around the cardio machines. You have to return to your room to shower unless you get a thermal pass. Spa / Thermal Area: We played $100/person for thermal passes and really enjoyed the thermal area with multiple saunas to choose from as well as a larger steam room. (FYI… bring waterproof footwear (watersocks, sandals, flip-flops, etc) if going in the steam room; the floor is slick!) They have a great calming relaxation area with a beautiful view of the sea, and after having a good sweat, it is a great place to relax for a few minutes. We also paid for a couple’s 50 min Balinese massage. We paid $100/person + gratuity… and the massage was great! Entertainment: The entertainment was fair. Let me first say that the performers they had were super talented... excellent live singers, dancers, and acrobats, but they all performed to prerecorded music. As a musician, I really missed seeing live instruments on stage, and there just aren't enough 100%-live bands across the ship. The only regular, fully live band on the ship played in the Black and White lounge playing top 40 dance music from all eras. (Not bad, but the band simply went through the motions and they certainly didn't seem "into it.") Aside from a pianist in the atrium, and a piano/violin classical duo, most other “bands” just had a live musician or two and played against a prerecorded track... so as a musician, it pretty disappointing to me, even though all of the musicians were certainly talented. The stand out for us was Sabor Latino and with a live drummer/percussionist pair... maybe I’m just a sucker for Latin jazz. :-) Shows: This is an Italian ship / cruise line, and I'm really happy to see they embrace opera, even if the crowd did not. I'm not a huge opera fan but can certainly appreciate it. The at-sea mid-day opera show was a highlight for me, but was sparsely attended... the two opera singers were excellent, and they played with a pianist and violinist that were both excellent (and the only "live band" I saw in the theater). The evening opera show (an abridged version of Verdi's La Traviata) was good as well, and you could kind of gather the story from the actions on stage... but not knowing the story line, it still needed either a program guide containing translations or subtitles on the screen above. I saw most of the other shows, only missing a couple of them. Overall, the stage sets for other shows were pretty boring. The Queen show had an awful background track and IMHO, pretty weak choreography. The pirates show had great costumes and the most interesting stage set of any show, but the story line was awful. I really enjoyed the Sinatra show... the baritone was fantastic, and I thought it had good choreography. I also enjoyed the Witches of Paris show, where the acrobats where highlighted. (We only caught two shows that showcased the acrobats). Other on board activities: - In general, the daytime at-sea activities provided did not appeal to us. They mostly consisted of dance lessons, art classes (very basic stuff from our assessment), party / dance stuff in the aqua deck area. They had a napkin / towel folding event where we thought we’d get to try our hand at it, but it turned out to only be a demo which was disappointing. - Sitting by the pool is not our thing, but apparently, getting a deck chair by the pool is quite a challenge. People stake out their chair for the day. I think MSC could prohibit this practice and there'd be plenty of chairs for everyone, as there were always plenty of chairs available… just with people’s stuff on them. - The water slide is blast! - We paid for a "behind the scenes" tour which was very interesting... it lasted a long time… over three hours, and other than visiting the engine room and bridge (due to security concerns), we covered much of the ship. Cost was $45/person and was made through the excursions desk once on board (cannot be pre-booked). Well worth the price! Food: - We really enjoyed the food on the cruise overall. - I thought the buffet was pretty good… plenty of healthy and not-so-healthy options available. I made use of the omelet station every morning, and we overdosed on bacon as you only can at a buffet. :-) The only major flaw at the buffet I saw was that they were scrambling to refill coffee dispensers on a morning or two, and like the dining room, the service through the buffet tables was hit or miss. As others have mentioned, it was definitely very busy at peak breakfast hours, and most Europeans do not have the same sense of personal space as Americans... so some come across as being rude. Still, we were able to find a seat, eat and eat plenty, and I thought the food overall was great. - They also had prosciutto (one of my favorite cold cuts), but only on the first couple of days. - For something different, try a German breakfast… grab one of the delicious roles, some cold cuts, and a hardboiled egg. - If you want something completely different, try the Asian congee, available on only one side of the buffet for breakfast. It’s basically a rice porridge, add miso, mushrooms, onions, and fish sauce to taste; we’ve only experienced this on cruise ships and it is certainly not for everyone, but we love experiencing another culture’s foods… part of the fun of cruising!! - Being lactose intolerant, I was happy to see cheese-less pizza on the buffet. - The bread is amazing… the Europeans know how to make great bread and croissants. Take advantage while you can! - We had some great meals in the dining room. On two nights, entrées on the menu did not appeal to me, but the alternative options were excellent. I ordered the salmon one of those nights and it was great (The salmon is served nightly as one of their “always available options” on the menu.) Another night, none of the meat dishes appealed, so I ordered the vegetarian Indian dish and it too was excellent. (Note that most vegetarian main-course dishes were Indian curries and such… I suspect their other veggie curries were also great.) I only had one poor dish in the dining room, and it was a “healthy fish” option one evening. - One couple said the best food on the ship was in the sports bar, where they served wings and burgers; we personally like more variety than that, but whatever floats your boat! Restaurants: - The main dining room (Black Crab for us) service was hit and miss. The first two nights were both really slow, but they generally improved markedly afterwards for a couple of nights, but then had an off night every now and then… I’d say we had good service 50% of the time. On bad nights, it would take us 2 hours for dinner. On good nights, 1.25 – 1.5 hours… (Lunches and Breakfasts in the main dining room are much faster.) FYI… advice: only order wine when in the restaurant which is kept by the table. Grab any other drinks at the bar, and bring it into the restaurant. The restaurant took forever to serve mixed drinks. - Galaxy – sushi! On my wife’s birthday night, we enjoyed dinner at Galaxy. I thought the Sushi was very good. The price was pretty high… about what we’d pay in a sushi restaurant in the USA. Their menu / pricing was confusing with a bit of fine print explaining it all. So you can get a prix-fare multi-course dinner for $30/person, but can swap one of the options for something better at half price… they didn’t seem to mind if you swapped something similar. Neither of us like octopus, so we swapped for maki for an upcharge. The presentation was beautiful, and service was excellent, and we were surprised at how few folks were dining up there. I think the price was the deterrent… seems to me, we should be paying LESS than we would in a USA sushi restaurant, given that we’ve already paid all-inclusive rates. They could simplify the menu pricing, and just charge $25/person and I bet they’d pack the restaurant. - We thought about dining at Eataly, but heard from others that the steak house part just wasn’t that great, so chose not to go there. We hear the pizza was fantastic, but being lactose intolerant, I avoided it as well. Bars / drink package: - We read up on our “drinks on us” package – know that you do pay gratuity on your drinks, and your drink choices are limited. Search the MSC site to find detailed information about your package. I found a PDF with all the details and specifics and we knew exactly what to expect and it was exactly as stated. - I think our first formal evening, some basic drinks were free in the bar that evening… champagne, and a few mixed drinks too, including a martini. - We found a great bartender, Ryan from the Philippines, at the Silver Bar. (He is on contract with MSC for a few more months, so seek him out if you can!) That ended up being our go-to happy-hour bar before dinner. Other notes: - As others have noted, some staff, including our dinner waiter and our cabin steward, were extremely busy and did not seem to have time to be super personable / friendly with us as might occur on other cruise lines. - Accessibility of the senior staff was pretty impressive. We found a number of senior staff making themselves available throughout our cruise. - I’d encourage you to find your specific cruise on CruiseCritic and sign up for the gathering that they have on board. We spoke to the captain and others and thoroughly enjoyed chatting with the senior staff. In addition, we had a little gift of chocolate covered strawberries and champagne in our cabin the next night! Can’t guarantee you’ll have the same experience, but… Disembarkation was super smooth and fast… much faster than our last experience with Royal Caribbean two years ago in Fort Lauderdale where I think we caught customs on their lunch break! Overall, we’d definitely go on an MSC cruise again. There were definitely some hiccups, but it was obvious to us that MSC is trying very hard and they do want and listen to feedback. Read Less
2 Helpful Votes
Sail Date: January 2019
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. ... Read More
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. The carpets are clean, the glass and light fixtures are clean (something I notice) and the ship is well lit. Embarkation for us was a big improvement this year for one BIG reason. We are "Black" card level repeat cruisers so we get priority embarkation. MSC finally realized that it does no good to offer priority check in only to then dump everyone in a big room while waiting to board. So now if you get priority check in you also get priority boarding as well. Are you listening other cruise lines? !! The ship operation went very smoothly and the weather while windy for the first few days was mostly sunny. Port arrivals and departures were right on time. We did have to miss the port in Grand Cayman but the captain made every possible attempt to make it happen including parking the ship in the harbor while further assessing the forecast. A storm over the island made it just too rough for safe tender service so we had an extra day at sea and an earlier arrival in Cozumel. The entertainment on board was better than average with more american style shows and a bit less Italian opera than a year ago. The passengers seem to still be about 70% European. I want to mention the superb saxophone player who entertained by the rear garden pool bar in the afternoons and evenings. A very talented musician. Debarkation went fairly smoothly except they send almost everyone to a theater in the front of the ship which then makes for a long slow line to the one exit ramp they use. It would really help if they used the second ramp that seems to be available in Miami. Now for the shortcomings. First the food in the main ding room while slightly improved from last year was still disappointing on several evenings. The quality of the meat was very poor in the MDR multiple nights. It was cooked correctly to order but was just a poor quality cut. The exception was the prime rib which I thought was tender and perfectly seasoned. Chicken was generally better but the Chicken Cordon Blu was also very poor. We had very excellent service from our waiter and his assistant throughout the cruise. We went to the Eataly premium restaurant one night and had a very good meal. My son had the filet and said it was the very best he ever had. Hmmmm. A note: the phone reservation people were NOT manning the reservation phone during posted hours. Called numerous times with no answer and finally had to go to the Eataly when it opened to get a reservation. The buffet still needs some serious reworking! The layout of the food is just plain silly and a waste of the large space available. The most desirable items are all in the forward area of the buffet and the aft section seems to be just an afterthought. Pizza (very good) and burger type food is all in the forward area but no burgers are taken to the back area. Two salad bars in the forward area but none in the back. Only a bowl of salad in back with no dressings. At breakfast there are no trays of scrambled or sunny side up eggs anywhere but the forward area. There are custom omelet makers at all four areas this year and kudos they take your order and giver you a number so you don't wait in a 10 minute line. I got conflicting information each day about whether they could make custom scrambled eggs. Trays of sausage, bacon, fruit and bread in all areas but pre-made eggs only in forward section. Of course this leads to huge and unnecessary crowding at the forward end. OK, the one really BIG complaint that needs to be aired to the public is the "tipping". I don't know what the current state of affairs is on other lines but on MSC the "tipping" policy is no longer what people think. It came to light to some passengers that the daily "service charge" that is added to each persons on board account is no longer being distributed to the service crew as tips! This also is true for the 15% "service charge" that is being collected on each drink at the bars. Instead, the service crew (bartenders, cabin stewards, waiters and such) are being paid a regular salary just like the captain and hotel managers. As passengers we have always been led to believe that these "service charges" were necessary to make sure the service people were compensated as they are in restaurants and bars on land. If they are now going to be salaried employees then that money should be incorporated into the regular cruise fare and the "service charge" nonsense dropped.. MSC (or any other line that is now doing this) should stop the somewhat dishonest game they are playing with the fares. Having said that, I believe MSC is trying hard to build their brand and slowly learning what it takes to attract the american market to their ships. I look forward to seeing the new private island in Bimini later this year and how they will compete with the other big players in the future. Read Less
Sail Date: January 2019
Based on the 21 day itinerary you might have already guessed we now consider ourselves MSC regulars, we have had four previous cruises on the Seaside and Divina. This review will cover the first 11 day Southern Caribbean leg of our 21 day ... Read More
Based on the 21 day itinerary you might have already guessed we now consider ourselves MSC regulars, we have had four previous cruises on the Seaside and Divina. This review will cover the first 11 day Southern Caribbean leg of our 21 day back to back cruises. We have been cruising since 1991 and primarily sailed NCL before switching to MSC in 2017. The kids are out of college and one is now married so we’re now sailing as a mid-fifties couple that enjoys spending quiet time together as well as meeting new friends on the ship. Divina was the first MSC ship we sailed on and in that first review I said it was not a ship I would sail again unless the itinerary was great. Well, these itineraries brought me back. This sailing was originally scheduled as a Panama Canal visit but was later changed to the ABC islands, I actually preferred this itinerary and booked when I found a good deal on an aft facing Fantastica balcony that someone gave up when MSC dropped the canal visit. We also upgraded from Drinks On Us to the Deluxe beverage plan. While I was happy about the itinerary and cabin I had major concerns about spending this amount of time on what I consider a fairly boring ship, and since we rarely visit the buffet how monotonous it may become eating in the same dining room every day. Luckily while on Seaside in September I learned Arthur from the Yacht Club restaurant was going to be a head waiter in the MDR while we were on board. I was also hopeful that Ziggy would be the hotel director, unfortunately he went on vacation pretty much the exact dates we were on board. So with a DVD player and a stack of movies we decided to see what it would be like to remain on Divina for this length of time. We flew into Fort Lauderdale the day before and took a $40 Uber down to L Hotel in Miami Beach. An oceanfront hotel really isn’t mandatory for us when we’re going to be in an oceanfront room on the cruise. L Hotel was clean and in a good location, an easy walk to the ocean boardwalk, a grocery and dining. The room was large and a little Spartan, I found it strange there was no caddy for holding our suitcases which ended up on the floor. We took an Uber down to South Pointe Park Pier and watched the Saturday ships sail out as our Divina departed on Sunday. There were eight large ships in Port of Miami the next morning so I was a bit concerned about traffic at the port for embarkation. Complicating things was the government shutdown said to be affecting disembarkation times due to Customs staffing issues. We left the hotel around 9:45am and arrived at the port a few minutes after 10am. Divina was at terminal G rather than her normal terminal F, luckily I’m familiar with that terminal also. They had already opened the security lines and we waited in line for about 15 minutes before getting past the scanners. Once in the check in hall we found the priority line for Voyagers Black status and Aurea passengers, no line at all. Regular check in had about 250 people in line and probably took about 20 minutes. The check in agent we got insisted we get a regular boarding number and I really didn’t feel like arguing so I took the number two boarding card from her. I then kept watch for the priority boarding personnel and asked, she looked at our Black cards and took us with her to begin boarding around 11:30am. We slipped by our cabin and saw our steward who was fine with us dropping off our carryon bags. Since no dining rooms are open on embarkation day we headed straight to the buffet for a quick meal before it became too crowded. We had time to kill since we were already familiar with Divina so we decided to check out our assigned dining table. We had requested and received late dining and were assigned a roomy table for six in Arthur’s section. It turns out MSC seems to be grouping tables by Cruise Critic membership as all people at our table were signed up for the Meet & Mingle. By then it was after 2pm and cabins were open so we headed back to see our luggage had arrived so we unpacked and checked out the number one highlight of this sailing. I’ve never sailed in an aft facing cabin so had done a bit of research before we left. The best idea I saw was placing hammocks on the large balcony. Our cabin was 11303, inside it was a typical roomy 190sqft balcony cabin but the actual balcony is about three times as deep as a standard balcony. It had one lounger one chair and one table, plus a lot of extra space. Aft facing cabins on deck 10 are a little deeper, but I feel they are so long they obstruct the view from inside the cabin – kind of like looking down a long corridor to see the ocean. There were plenty of structural railings to hang the hammocks, a YouTube search yields some great videos. I’ve sailed in many suites and this setup made this sailing almost as good a retreat as the Haven or Yacht Club. The included minibar with the Deluxe beverage package also helped. The cabins are showing age, the décor is a bit dated and the TV’s are small. The carpet and furniture are a little worn but not worn out, our cabin steward, Larry, kept it very clean and was always smiling and asking what he could do for us. We packed clothing for 7-8 days and had two laundry packages over the total 21 days, as usual we over packed but still had enough storage by using the suitcases under the bed as drawers for less used items. The bathroom is typical for this class of stateroom, but a bit more functional than on Seaside. I love the inward folding shower doors, they make the bathroom feel much larger. As I mentioned earlier one of my big concerns for these sailings was becoming bored as my first time on Divina I felt there weren’t a lot of activities nor does it have any of the wow features that are found on the newer ships. Add to that we’ve seen many of MSC’s shows and unfortunately have noticed there really isn’t much variation, even between Seaside. We tried, but ended up going to only two of the theater shows the entire 21 days. I had a feeling after our last Seaside sailing that this would be the case. What I found though was that I actually liked having the extra time where one large group was in the theater and the other was dining where I felt like we had the ship to ourselves. We usually went to La Luna piano bar for drinks, as they had a more eclectic drink selection. The only part I found strange was while La Luna and Golden Jazz bar would open around 5:30-6pm the evening performers would not start until 7:30 or often later. For those of us with 8:30 dining it would be nice if they began a little earlier as we like to take our time with a leisurely meal and often didn’t leave the MDR until 11pm. That left us barely catching the last bit of the lounge’s performers before they closed. There were usually theme parties later into the night, but we mostly just walked by and weren’t enticing enough for us to stay. The late night disco was always desolate, perhaps it was the ship’s demographic. The Black and White lounge evenings alternated between music genres and typical cruise games like Not So Newlywed, Quest and crew/passenger paired dancing competitions. Those events were usually well under way by the time we finished dinner. During the day we often participated in trivia or name that tune events held two to three times a day. While enjoyable for the first sailing we didn’t participate much on the second sailing as they often used the same questions. On sea days the pool deck became crowded, we had 3800 passengers and chair hogging was rampant. It even extended to the outside tables around the pool deck. People reserved a lounger in the sun and a lounger or table in the shade and moved back and forth. The ship has one mediocre water slide, an aft adult only pool, a main pool and a forward semi enclosed pool with retractable solarium roof that attracted the families with small children. Hot tubs usually had a couple of spaces open, the ones on deck 16 aft were less crowded. A couple times a day entertainment staff would host typical poolside games at the main pool stage area, but we really didn’t watch any of these. We’re card players and more often would meet up with others at the wine bar/Eataly pizza area as it had the best tables for card playing. For good old relaxing the best place was out on our balcony in our hammocks with a drink. As I mentioned earlier we sailed Divina in 2017, also in a Fantastica cabin. On this class ship I don’t feel YC, or even Aurea, is as good a value as on other MSC class ships. So I was aware of what the MDR experience was going to be and I was worried about eating there for 21 nights. We would get one specialty dining meal on each leg, but MSC had just made significant changes to the two remaining specialty restaurants. Eataly had the menu changed from more of a steakhouse to what they called a “marketplace”. And Galaxy was changed to a sushi restaurant. My original plan was to purchase some extra specialty meals, but after learning of these menu changes and then that Arthur would be in the MDR I decided to wait until a few days into the sailing. We were assigned the upper level of the Black Crab restaurant, Jose was our waiter Cesar was assistant and Arthur was our head waiter. The first night only one other couple came to dinner and we learned we were both on Cruise Critic. A second couple joined us on the second night, also on CC, and we invited a solo traveler to our table after the Meet & Mingle held the second day. Food is so subjective I usually barely touch on it in a review, but on this sailing dining was a big part of our enjoyment of the cruise. I am far from a picky eater but do know good cruise line food. We often sail MSC Yacht Club and Haven on NCL, and have been to most all the US sailings MSC and NCL specialty restaurants. While the quality can be hit or miss and the portions are somewhat small I was usually able to find combinations that were satisfying, often ordering multiple starters and/or main courses. We also asked for extra vegetables as MSC often seems a little lacking in this area. Once the entire table started ordering in this fashion it did try our server’s skills in working out a serving order where we would all finish near the same time. Someone might order three starters another might get one starter and two mains, I never ordered dessert but liked espresso after the meal. Sure there were gaps when only half the people at the table had food and it made the overall service take significantly longer, but with good company and good wine, thanks again to the Deluxe package and Arthur, it is my preferred dining experience. I sailed NCL for years and a big reason was their Freestyle dining where you could always find a table for two, one of my biggest concerns when moving to MSC was assigned dining as I can’t always afford Yacht Club or Aurea. I do remember assigned tables back in the 1990’s but this with MSC is different, perhaps due to being more experienced, or perhaps due to being more vocal about my desires. I’ve found MSC staff quite willing to do anything within their control to try to make your experience what you want. I told the servers we weren’t interested in a quick meal and had no problem if special requests took a little more time and they accommodated. At one point this did cause some concern with a couple at our table as our meal service often ran 2 ½ hours, particularly one time when there was a scheduled evening show they wanted to attend. They were offered expedited service at our table and even to move to another table that had requested faster meal service if that was what they desired. At first I had felt a little bad they were unhappy with the length of dinner as I felt my request was affecting their enjoyment, but after they refused that offer I no longer cared. As a spoiler I will add here that we enjoyed our meals so much that we actually gave up our private My Choice dining that comes with Aurea cabins and arranged a table for eight with fellow CC Roll Call members for the second leg of our back to back. We ended up eating one specialty meal at Galaxy, Arthur arranged for us to have his favorite server as he worked with her for some time. The atmosphere is terrific and the view and service was spectacular. But as we frequent a sushi restaurant at home the food was fair to poor. We had the “Dining Experience” as this was our free black card meal and it was okay for getting away from the MDR, if I missed a Yacht Club meal for it I would be disappointed. A very dumbed down sampler menu with a several bland cooked items the couple pieces of raw fish lacked texture and were tasteless. However after the disappointing meal we decided to order a couple special a la carte items and they were much better. I’m going to include here our one specialty meal for the second leg at Eataly Marketplace. After looking at the menu we decided not to waste a dinner here, instead we chose to go for lunch on a sea day. While dumbed down from the previous Eataly Steakhouse menu it was a good meal and provided a needed break from the MDR and buffet lunch menus which by late into our 21 days was getting a little monotonous. I’ll include a brief note about breakfast and lunch. We tried the MDR on sea days and buffet on port days and this became the only area I found the food lacking. Perhaps lacking is an inaccurate term, maybe monotonous is better. I don’t usually eat three full meals a day, usually breakfast at home for me is very small. While Divina had a wide selection of offerings for many cultures but I had a hard time finding something different over time. The omelet station was good for a few times a week, but my usual was some bacon some potatoes and some fruit. Not bad, but not memorable. Lunch was similar with the exception of the embarkation lunch for Aurea passengers who get to eat in the lower Black Crab MDR (all others except YC eat in the buffet). That was the best lunch of the cruise with special offerings only that day. Okay, this is running a little long and I still want to cover the second leg so I can detail the forward Aurea Suite with large balcony and Eastern Caribbean ports in part two of this review. I’ll briefly describe our back to back experience. We were changing cabins from the very back to the very front of the ship. We packed up all our belongings into suitcases and left them in the cabin, only taking valuables with us to the B2B meet up in the Black & White lounge. We went to guest services the last night and received our new sail cards. Partially because someone was missing and partially because Customs was slightly slow we were delayed in the lounge about an hour longer than expected. I’m not sure why but it was handled differently than our previous MSC B2B. Rather than going through customs individually at multiple stations like a regular disembarkation we all just lined up and walked with our passports open past one officer who just nodded as we passed. We then lined up and waited a few minutes before being allowed to re board. Once out of the lounge the entire process took about 30 minutes. Read Less
Sail Date: January 2019
I enjoyed the ship. The quality of the entertainment was excellent from the shows to the singers and musicians around the ship. The entertainment staff were engaging and a lot of fun for all ages. I like the dance lessons and the ... Read More
I enjoyed the ship. The quality of the entertainment was excellent from the shows to the singers and musicians around the ship. The entertainment staff were engaging and a lot of fun for all ages. I like the dance lessons and the stretch classes on the Aqua Deck. The ship is beautiful. The food in the dining room and Eatily are very good. However, the food in the buffet was mediocre except for the pizza. Best pizza ever on a cruise ship! Service on the ship was very good, however, the Lido dining staff weren't very engaging unless you began the conversation. The cruise director Sinan was very good. I like how the ship's officers were visible and friendly. Being an European ship announcements were made in 4 or more languages. After a while you got used to it. The gym was adequate although several machines weren't working. The thermal package was overpriced especially since they did not have a thalossotherapy pool or the heated loungers. Read Less
Sail Date: January 2019
We chose this cruise because of the 11 day duration and the destinations. The ship itself is amazing and huge - we are first timers so we were awed by the dimensions. Getting in is well organised but long and a bit difficult at times. The ... Read More
We chose this cruise because of the 11 day duration and the destinations. The ship itself is amazing and huge - we are first timers so we were awed by the dimensions. Getting in is well organised but long and a bit difficult at times. The room was very quaint and nice, small for a family of four but we knew that when we reserved. Everything was quite handy in the room and we were happy being together. The guests on board vary, majority from Italy, US, Eastern Europe Czech and Hungary, Brazil - all over the place, it's truly international. The other positives were the food in the buffet which was excellent - perhaps the best buffets I have come across in a long time. Everything was super fresh, pizza was delicious, so were the pastas. Felt no need to go to Eataly with the standard of food so high. Salads and fruits were plenty and varied. Got slightly bored after a week and decided to go for the Far Eastern sushi place which was also nice, although sushi quality was just ok. The biggest letdown in food was the main restaurant where we should have dined every night from 6PM. Went once, super busy, waiters not on top of their game at all, half hour for a glass of wine, not friendly waiters at all, very confused and rushed service. The quality of the food was also poor compared to the buffet. Prawn cocktail, lobster bisque, vegetable soup, and others were a joke at best. I wasn't aware of how big the pools were on board, but they should be at least 50% larger if possible to accomodate the people. Not sure if this is technically possible, but I would go for bigger pools and less hot tubs. Although the hot tubs were almost always full with 10 people minimum. Internet usage is a ripoff, I must have spent 500 dollars for using the net with my family - constantly had to check how many MB remain. Also, the daily per person service charge that I only found out about on board is a huge ripoff. Much better to give tip to staff that actually do their job well. Like our cleaners - wonderful guys, always smiling and doing up our room 5 times a day and hoovering even at 9 PM. Kids programs - we couldn't get our 7, 10 year olds to go to programs, because they couldn't attend the 11+ group where the games were more to their liking. I understand this of course, but age 4-11 is too wide unfortunately and involves drawing and lego which they didn't want to take part in. Tips: - reserve beds with towels early. You shouldn't do that on paper, but this is not enforced by staff at all and you are left without a sunbed after 9 AM. - go to buffet rather than fixed dinner. What is the point of getting substandard food with rushed impersonal service and also have to dress up in dinner jackets and stuff each night? - go see the plays, the entertainment is really quality with some great voices - reserve your own excursions on shore. they are cheaper and last much longer than the boats organised trips. The duration of these are 4 hours max and you spend at least 8 on shore, so why not hire a car, do your own thing? - check credit card for all extra charges added on - do not get a drinks package unless you want to drink more than 2 cocktails and 3 beers a day. especially given the fact that you will be paying for drinks all day when you get off on the islands. Read Less
Sail Date: January 2019
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American ... Read More
My wife and I thoroughly enjoyed our 12 day adventure on the MSC Divina. The ship is amazing and the captain and crew were always there to answer questions and help make the trip enjoyable. The food is a mix of European and American fare. I think most normal people will find plenty to satisfy them. I actually witnessed many, many people finding plenty. We only took one ship sponsored excursion and that was a late addition to the excursion list. It was a simple bus trip was in Jamaica. It was to be a short ride from the port to Duns River Falls. This innocent little excursion was one of our only disappointments on the trip. The 10 minute bus ride took about 40 minutes as we stopped just outside the port to allow passengers to buy water shoes from a street vendor. We all presumed the vendor to be a relative of the guide. Anyway, truly a waste of our time but not really the fault of MSC. The entertainment throughout the ship was high quality and the theater shows were very high quality with professional talent, lights and sound crew. My wife and I would take early morning strolls and see the crew setting up the deck chairs. Very early in the day people would drape their 'issued orange room towels' over the chairs to claim them. Now it may be hours or hours-and-hours before anyone actually reappeared to use the chairs but no less the 'orange towels' kept anyone else from using them. I didn't really think this was a good solution for deck chair management. I mean could I drape an orange towel over buffet tables, casino machines, theater seats...NO. So why was this acceptable on the deck? Anyway, not sure how other ships handle this but a better solution must exist. Overall I do rate our cruise on the MSC Divina as Excellent. I would cruise both MSC and the Divina again without hesitation. Read Less
Sail Date: January 2019
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a ... Read More
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a balcony/aft/port. Our steward Rubean greeted us right away and asked if we had any special requests. The cabin was clean with a nice size balcony and was serviced twice daily. The service was very good in the Black Crab for dinner and our servers Joebert and Robin were always attentive and efficient. While the food was good, it was not on par with other lines we've sailed on. Dinner was served promptly and never took longer than an hour from start to finish and food was always served hot. Trying to find a seat in the buffet for lunch on sea days was a challenge and dining times in the Black Crab (for lunch) were very limited (12-1:30) and only offered on sea days. The buffet had great fresh salad and fruits. The chilled soups served daily on the fruit bar were really good especially the Watermelon/Coconut. For the most part the Buffet offered the same food daily with minor changes. The servers at the buffet work very hard and clear tables asap. The entertainment in the Theater was really good especially the Tribute to Queen show. To get to the theater, you had to walk through the smokey Casino or go up and around by walking through the narrow cabin hallways. Finding a lounge chair on sea days was next to impossible as they were all"saved" with orange towels tied to them. Apparently everyone goes up early in the AM and grabs a chair for the day. If you are not an early riser, you are out of luck. Also, the bars by the pool get very busy. We read some negative reviews about the Europeans being rude and pushy but we did not find that to be the case. We met some couples from all over Europe that were quite friendly. The "Drinks on us" package was really a bonus. There was a limited selection but we researched and printed out what was included in advance. All you pay for is the 15% gratuity. Staff was good about letting you know what was or wasn't included as well. The running track is very hard to find and not much to speak of but if you go down to deck 7, you can walk either side of the ship with very little traffic. Public areas on the ship were kept clean and hand sanitizer was offered at both the Buffet and main Dining room. We chose "express" disembarkation and that was a total mess! We got down at 7:00 am and the line was all way down to the casino and coming back up the other side. There was no clear (roped off) defined line and people were cutting in front and not bothering to go down into the Casino and up and around. Read Less
Sail Date: January 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
1 Helpful Vote
Sail Date: January 2019
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular ... Read More
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular chairs with foot stole. Cruise director was great but shows lacking. Most of game show came right out of Royal Caribbean shows Quest, Newly Wed not so Newly Wed. Pros Food was great!!! great room service great. Loved the Buffet and the selection of food, Pizza was over the top good!!! Ate there everyday for breakfast and Lunch and several days for dinner. Staff went above and beyond. Drinks on Us was all needed as we're not heavy drinkers. Bed was a bit to firm and pillows to soft for us. Room steward was great as well, and guest service agent Leane was very helpfully and Osborne had special meal of eggplant made for me. I would differently cruise on the Divina again, we did book another cruise for next year Meraviglia from Miami to Germany 21 days in the Aurea Experience Cons Dining room service was not that great and very slow. We had Villa Rosea. I don't know if it was from having a table for 2 was the cause but the larger tables that came in behind us were served before us, we had to ask for water and rolls and it would take 30+ minutes to get it. We only ate there a few times. Also note I'm diabetic and when I asked for diet soda I was served regular soda with my drink. When in Cozumel our dinning room waiter told us we needed to give him a tip off the ship because he had to share his with others. He followed us around and kept asking for money!! I did report it and gave his name, I've never had that happen before on any ship. TV was very small and hard to see and not many channels to chose from another then CNN Future Cruise was very busy and with only 2 working it took forever, we had an appointment and was still over 1 hour to see him. My husband has to use a wheelchair sometimes and there were 2 large electric chairs blocking the hallway most of the time so we either had to fold his chair up and him walk past them or use the other elevators a long way from our home, I did complain about them but nothing was ever done about it. Read Less
1 Helpful Vote
Sail Date: January 2019
This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from ... Read More
This was a casino certificate from Mohegan Sun Casino in CT. We decided to upgrade to the Yacht Club after reading other reviews of MSC. I’ll try to break it down into areas. Due to an ice storm, we had to change our flight from Sunday, day of embarkation to Saturday. We had been on a layover in Baltimore-Washington for about 7 hours and had to stay in a pretty awful (last min. booked) hotel with no elevator near Miami Airport. We were afraid we were going to arrive late once our hotel transfer finally showed up but we arrived in good time. After drop off, we went right to the Yacht Club tent and were ushered right in to the boat. They tagged our luggage and carry on bags (we didn’t have to carry anything). Once inside the shore butler team took care of is. The process was so fast, we even cut the line a few times with the butler team and were provided champagne and treats while waiting for our key cards to be made up. Once on the boat, we were taken right up to the Yacht Club Too Sail Lounge. It was nice with drinks, snacks and canapés. Once our room was ready (about 10 minutes later) we were shown our room by our private butler, Marcella (awesome!!) who showed us the room, converge and elevators up to the One Pool/Bar. In the room she showed us the the mini bar (complimentary), walk in closet, bath and offered us a pillow menu if we wanted different pillows to sleep on or certain drinks and snacks in the minibar. The bed was foam, which we have at home so we are used to that. Pillows and sheets were good quality Egyptian cotton, very comfy. The TV had ports to connect a video game or computer to. The TV selection was a little dull, but it’s vacation and we didn’t watch more than a few movies at night. The balcony was small, but adequate with room for two chairs and a small table. There was a fruit bowl (filled every day with our faves) and champagne. There was both sparkling Pellegrino and Still mineral waters (complimentary) throughout the whole trip. There was a couch in the room and a table as well as a stool and desk The bathroom was marble. The sinks were not very large, but there was storage under the vanity and in the cabinet in the room. The tub was large enough and the shower was good pressure. I love to soak so it was nice for me. We ate all of our dinners in the Yacht Club Le Muse restaurant which was at the back of the ship (Club was at the front), which was a little strange. The menu was somewhat limiting (a lot of European dishes) and new to get used to, although different each day. My hubby wanted a steak and potatoes each night and they accommodated him. Most of the rest of the guests dining were European, Germans and Italians and not many children on board. The portions were fine as far as I was concerned, eve though I had read complaints of small portions. The deserts were perfectly sized to give a taste. We sometimes couldn’t make up our minds so they brought us a few to try. On sea days we ordered pizza from Eatly and it was brought to our room at no extra charge (we did cash tip tho) and it was excellent, very Italian! The few times we went to the buffet it was total chaos, much like buffets on other lines, but the set up of different stations makes one have to cross all over to get all the different choices. I don’t know if it was just general confusion or lack of signs, but it was chaos and the food, other than the salad and fruit was below average. The choices at the Top Sail and the One Bar were better. I actually lost weight from all the fruit and veggies combined with walking about 6 miles a day when in port. The One Bar had breakfast daily an omelet station and waffles could be ordered. It was often windy up there in front of the ship. The breakfast buffet was limited to continental pastry, cereal, home fries, bacon and sausage which were not very hot. They also had fruit and yogurts. It was still better than going to the chaotic buffet. Yacht Club is the way to go! The shops were nice. Boutiques (carried better brands I.e. Tommy Hill. Guess?, etc. ) sizes ran to about 14 in women’s. There was also jewelry, perfume, makeup, logo items, candy, toys, photo shop, liquor and cigarettes. Throughout the cruise there were tables set up in the area of the coffee, gelato and pastry shop that sold watches and accessories. The casino was small but there were some table games and bingo available (costing extra) We did not go to any of the shows (we are not really show or disco people) we did enjoy the hot tubs in the One Pool and La Sirene (indoor pool with retractable roof) pool areas. We don’t have any kids so we did not go to the kids or teen areas. We also didn’t go on the water slide because it was closed one time and had a long line another time. The ship on general was beautiful! A lot of marble, statues, and mirrors. It is Italian after all. The main staircases were clear glass with various size Swarovski crystals that shined like diamonds. Just beautiful. The ports were Bonaire, Curaçao, Aruba, Ocho Rios, Jamaica, Grand Cayman and Cozumel MX. Bonaire: not too much to do unless you like to snorkel and scuba dive. We went for a 6 mile walk. Wilmastead, Curaçao. We went shopping and over the “floating bridge” into town to walk around and shop some more. We bought some Dutch tiles and linens. We had lunch and tried our luck at the casino near the docks. It was very windy that day, but warm and beautiful. Oranjestad, Aruba. We had been here before and took a tour of the island and the church in the past so we went to Dunkin Donuts and a couple casinos. We had planned to take one of the busses to the beach but there was a rainstorm, so we went to some of the upscale shops in the port area and had lunch. Ocho Rios, Jamaica. We had planned to take an excursion to walk up Dunn’s River Falls, but decided against it and instead decided to walk into town and hit the beach then go to lunch at Margaritaville. The initial walk through the taxi area was difficult because the drivers are quite pushy. Since it was Sunday, most of the shops were not opened, except the jewelry store and the others that seem to be on every island. Our walk into town was a little scary. Hubby and I are not people who scare easy, we are pretty tough, but the men began to follow us to try to get money from us and to get us to buy drugs. Not our thing. A few commented on my blond hair. We are in our 40’s but don’t look it so I think they thought we would be interested in buying some pot. Most of the women we saw were dressed for church and it was interesting to see security people at the church. We ended up going back to the ship before Margaritaville opened up. We spent the day up at One Pool/Bar. Grand Cayman. No pier so tenders would have to be taken. It was too windy and choppy so the captain canceled the port call and we had a sea day. One thing about the ship some complained about was the announcements being made in 5 languages. It is a very European cruiseline and we encountered people who spoke many languages. I thought it was fascinating to speak to people from all over the world, who all seemed to be able to speak English. Cozumel, MX. We just went for a long walk looked at souvenirs, took pictures and had lunch at the outside mall at the pier. It was a nice area. Funny seeing armed men in military vehicles about every 10 min. driving up and down the road. The sellers were a little pushy and the things were pretty much the same. We bought some rum cakes and brought them home We were so busy we didn’t get to the gym or thermal spa.’The thermal spa is included with Yacht Club which has steam rooms, hot tubs and relaxation rooms. All in all the staff worked very hard to please us. They always had a smile on their face and a friendly hello. I would love to go on MSC again in the Yacht Club. It was totally worth it. Read Less
Sail Date: January 2019
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, ... Read More
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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