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Sail Date: January 2018
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget ... Read More
MSC has major staffing problems, with the few dedicated souls trying to maintain an image of quality. Food arrived in dinning room an hour and a quarter after ordering an often cold and mixed up at the table. Then there was a push toget you out before next sitting. Coffee was never offered. The only decent coffee had to be bought and expensive.Meats were often inedible. Fish always an option.Drink packages prices were different from venue to venue and designed to push to more expensive bands. Reason for travel was the wonderful Jazz at sea program which MSC catered to well. The ship is in dire need of refit , cabins are full of worn stained furniture. Comments on sewage smells are accurate. No religious services were offered. Passenger management systems seemed efficient and polite. In the main staff were working hard but it was obvious management pushed for maximum profit not integrity of service. Read Less
Sail Date: January 2018
Itinerary and price. Overall very good. Last day ran out of bottled water, butter and Mondavi wine. My Europeans on they who have a tendency to be pushy. Went in with low expectations and was surprised. Many mirrors everywhere. Great ... Read More
Itinerary and price. Overall very good. Last day ran out of bottled water, butter and Mondavi wine. My Europeans on they who have a tendency to be pushy. Went in with low expectations and was surprised. Many mirrors everywhere. Great steel bad player. Crowed sea days with not enough chairs. You only get 2 beach towels at a time. It was better to take a taxi to beaches than excursions. Staff on Divina were 60% new. Others were transferred to a new ship Seaside. Buffet items not logically placed. For example, the syrup for pancakes, etc was far away from station. Bring power strip and extension cord. No clock in room. Bring a cheap battery operated one. Embarkation process took about an hour. Internet package difficult to get started. Maitre D never came to table. Dinner service was timely and staff was friendly. The food was decent. They had food upgrades on menu for additional money. Read Less
Sail Date: January 2018
We chose this cruise because of price- got a great cyber Monday deal. The decor was pretty, but rather somber looking .Trying for old world elegance, I suppose. The first day was not good- most of the experienced crew had been ... Read More
We chose this cruise because of price- got a great cyber Monday deal. The decor was pretty, but rather somber looking .Trying for old world elegance, I suppose. The first day was not good- most of the experienced crew had been transferred to the brand new ship Seaside, so we had almost rude encounters and misinformation and not much service from the crew. A few of us spoke to the Master and Head of Guest Services at the Meet and Greet, and to my very pleasant surprise, all the negatives (except the mediocre food) were handled and the crew became super friendly and available. Officers get kudos for caring enough to address the issues and the staff get an A+ for trying very hard. I was surprised at the lack of fun amenities- surf rider, climbing wall, paper trivia games,paper crosswords etc usually offered in a well stocked and quiet library; but pleased with the addition of a 4D 'movie' and the formula 1 race car simulator. Big, outdoor movie theatre only showed 2 non-child movies for the 12 days, and the information about screenings was not correct.That screen could have been better utilized. There were no special 'brought aboard' entertainers, so the nightly shows, while some were very good ,(tribute to Michael Jackson) were a bit boring and repetitious. The lead blond female singer was very difficult to understand.( Mic too close to her mouth?) Cabins and balconies were spacious. Thankfully, the ship was not super cold inside as is usual. The main negative was the mediocre food, and lack of pitchers, or a separate station, for refilling water bottles. (We used 6 ounce glasses for refilling thermoses.) The Ship ran out of bottled water and the food served on the last 1 1/2 days was non-inventive leftovers. Thankfully, dining rooms were not super cold! Read Less
1 Helpful Vote
Sail Date: December 2017
It was our 5th cruise on Divina (7th with MSC). Previous Captain of Divina along with First Officers and managers were moved to Seaside and it was a really good change. The new management makes much-much better work than the previous - ... Read More
It was our 5th cruise on Divina (7th with MSC). Previous Captain of Divina along with First Officers and managers were moved to Seaside and it was a really good change. The new management makes much-much better work than the previous - even though we have not had any problem with the "old" team neither. During our previous 4 cruise on Divina, we had to watch exactly the same shows every year, so now we expected something new, especially due to the extended length of the cruise. The entertainment still the weakest point of Divina. We had exactly the same shows on a 12 days cruise like we had had on the 7 days cruises before. The "Queen" tribute concert was the worst. Most of people left the show after 15-20 minutes. The ship is still in good condition overall, but it has more sign of her age than she had in last year. Day activities were great and funny, excursions were perfect. I prefer European and various food instead of typical American food (hamburger, hot dog, steak and sugar with extra sugar), so we were happy with the food as well. People usually complaining due to the high prices in the photoshop on board, which is basically true ($22,90 for the small photos, $32,90 for the large photos), but if you buy an Ultimate Photo Package before the cruise, the price is only $100 for 100 photos, which is a great offer. Read Less
Sail Date: December 2017
The Devina is a beautiful ship with a flair! Embarkation was a big mess because all started in an old warehouse at the port of Miami. Long waiting time in the heat of South Florida. No toilets available and long lines. Booked cabin had the ... Read More
The Devina is a beautiful ship with a flair! Embarkation was a big mess because all started in an old warehouse at the port of Miami. Long waiting time in the heat of South Florida. No toilets available and long lines. Booked cabin had the most space ever in that category. Dining experience was below average. Despite selection on the MSC webpage, seating with another cabin wasn't considered and needed to be enforced! Food was not hot when served and it took the service team about 6 days to fix it. Seemed like their were low on waiters. Big dilemma in Panama. Took them over 3 hours to transport people out of the port. Buffet was always cold and very limited. Overall cruise experience is below average! Unfortunately the bad experience started with the booking, confirmation and payment process. It continued like a bad omen thru the cruise. Just writing about the big issues, they where several others. MSC cannot be recommended after that cruise experience! Read Less
Sail Date: December 2017
***Please note: several months before taking this cruise, I had read some negative comments from past guests. I decided to go on the cruise anyway so that I could form my own opinion. In retrospect, I should have canceled and booked on ... Read More
***Please note: several months before taking this cruise, I had read some negative comments from past guests. I decided to go on the cruise anyway so that I could form my own opinion. In retrospect, I should have canceled and booked on RCCL or Celebrity. If you are deciding whether or not to cruise with MSC, my overall comment is that this cruise line is not yet ready to compete in the US market. If you're new to cruising, you'll probably like it. If you are an experienced cruiser, i'd suggest sticking with the cruise lines you know and love.*** I was traveling with a group of 10 for Christmas & New Year's (11 nights). We are all seasoned cruisers and this was our first, and ONLY, sailing with MSC. I'll start with my positive remarks: 1. The pizza was the best I've ha in decades! 2. The shows were quite good. 3. Stateroom was nice. 4. The breakfast pastries were wonderful. That's about it for the good news. Here are my other comments: 1. Dining room service was substandard. We routinely had to make multiple requests for things as simple as water. We can't fully blame the wait-staff for this. The dining room seemed to be under staffed and operations appeared to be poorly organized. 2. Because of an absolutely ridiculous mix-up when we tried to order a birthday cake (very long story), the ten of us were separated at midnight on New Year's Eve. A couple who has been married for 47 years were apart at midnight for the very first time. So sad. 3. I was disappointed in the desserts onboard. I really expected to be blown away on this Italian cruise liner. I ordered fruit for dessert at least 4 nights. 4. Our visit to Panama was very messy. One story was that the port authorities "didn't know" we were coming. Another story was that MSC was trying to same money by using it's own dock. In either case, we were anchored in the commercial area of the port an had to ride shuttles to the "cruise side." 5. Several member of the crew were just rude. One bartender got mad at me when I asked for a bottle of water at 10:50pm. He said, "we're getting ready to close." My response, "well, you're open right now so I'd like a bottle of water please." He mumbled under his breath as he went to get the water. 6. Many of the passengers were rude also. A European man literally put his hands on me and pushed me away from the dining room menu so that he could look at it. I pushed him back...this could have gotten very ugly. 7. To my extreme surprise, THE SPA DOES NOT HAVE ROBES & SLIPPERS AVAILABLE! How can that be? Isn't that basic these days? This spa only had towels for guest use. 8. Embarkation in Miami was also a mess. They had to "create" space for us to boar. The reason for this is unclear, but the rumor was that the MSC Seaside (new ship) was in the Divina's regular spot so they had to "squeeze us in." 9. I did take advantage of the "status match" program which made me a Gold level member (they only have one higher level). The perk I received was a plate of fruit in our cabin. I'm not generally one to complain, and I really did try to enjoy this cruise. When all was said and done, they ended up giving our party at least 6 bottles of champagne to try to smooth things over. However, none of us will be cruising with MSC again. Read Less
1 Helpful Vote
Sail Date: December 2017
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive ... Read More
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive air-conditioned tent for the process. However when we got into the tent we realized that there were tons of space in the tent that could have been used to manage the line but we were left outside in the sweltering heat. I am still dealing with skin irritation issues from being in the hot sun for so long. Finally, upon embarkation, our cabin was not properly cleaned. The carpet smelled musty and the washroom area smelled badly. The cushions on the bed and on the furniture in our cabin had a clammy feel and strange smell.This was supposed to be a premium balcony cabin. On the positive side, the liquid soap for the face basin was a nice improvement on bars of soap which usually can become soggy and slimy. We had paid before-hand for shore excursions and internet packages for all of us including my adult son who was in a separate cabin. At the time of the online booking I had received email confirmation all of the bookings were a success. This I printed and carried with me on board as proof of the transaction. However when we go on board there was no record of his bookings anywhere. By the time that Guest Services - Reception had figured out what was going on, my son had missed out on two shore excursions which the rest of the family was going on, thus marring our overall family experience. Guest services indicated that their system had cancelled my son's bookings for no apparent reason. The ship claimed that they were in no position to do anything meaningful except for a bottle of champagne and some finger food. There was little or no follow-up from the staff to whom the matter was reported until the very end of the cruise at which time nothing could be done to salvage the situation. This was with the exception of Dimitri from Ukraine who attempted to be helpful at 5: AM at Reception to sort out my personal issues related to the non booking of Internet services which I had also paid for in advance but were not showing up on the ship's system. In the buffet restaurant it must be said that the breakfast juices were very good. In fact the best which I have had after cruising several times with other cruise lines. However, the wait staff in the buffet restaurant did not seem to be responsive to the needs of guests. Tables were taking very long to be cleared and no one was offering any assistance or drinks etc. In fact on one occasion a guest requested a spoon from a waiter. The waiter in a condescending manner responded by telling the guest where he could go to get one for himself. The customer service or lack thereof in the buffet restaurant stood in stark contrast to the wonderful, warm and personal attention provided to us by one of our waiters in the main dining room. Virendra Singh displayed excellent service and people skills as a waiter. He clearly enjoyed his interface with us and he deserves favourable recognition for it. On many ships shore excursions are planned for departure at multiple times during the day. And you know this because it is visible at the time of your online booking or on your excursion tickets which are delivered to your cabin upon your arrival. However, on this ship we needed to wait for the daily planner (the daily journal outlining activities) which was delivered under your cabin door at night, to know what time our excursion would leave. Therefore there was no possibility of sleeping late as you had to get up to find out the departure time and meeting point of our excursion. No information was on the ticket. The Fantastica package really was quite useful when it came to obtaining drinks. And the bar did a reasonable job with the preparation of cocktails. The interruptions in your cabin are very limited as it appears that they use your key card in the slot to determine whether you're in your cabin. This was quite useful. However it also meant that you did not see your cabin steward and so there was little opportunity for him to provide requested services. Time changes for the purpose of daylight saving were communicated word of mouth from passenger to passenger instead of using written communication sent to the cabin. It must be noted that there were excellent nightly shows for entertainment in the Theatre. Treasure Island and Spanish Classical stood out in particular. This is my second cruise with MSC, the first one being from Venice to the Greek Isles. That was a positive experience which is why we opted to use them again. I can say that their Theatre entertainment is quite outstanding and it is one of the few things which I will remember positively. And while the absolute distaste for our early experience with the MSC Divina could have been tempered somewhat by the few positives mentioned above, the ship ensured that we left with a totally negative view overall by our disembarkation experience. The disembarkation process was a complete mess. The ship appeared to give priority to guests from the United States and Canada as opposed to those who had same day flights. Additionally, while the group with prepaid ground transfers to the airport were told to gather at the prescribed meeting point at 9:45 AM, we could not get off of the ship for more than two hours thereafter. MSC constantly made an announcement blaming the delays on the Immigration officials at the Miami port terminal indicating that due to congestion they had stopped the disembarkation. However, when we eventually got off of the ship it was clear that the problem was caused by MSC themselves. There were no attempts on their part to assist with persons who were going to miss their flights. No accommodations or exceptions were made. We saw several persons who were very sure they were going to miss their flights. We ourselves only made it to our departure gate with less than 15 minutes to spare. One young MSC representative clearly said that when problems occur all the supervisors disappear. We even had to deal with a rude attitude from the person at the ground transfer kiosk outside of Immigration. We also heard our coach driver yelling at two passengers who had been overcome by the frustration of knowing that they were going to miss their flight to Paris. We are very disappointed by our overall experience with the MSC Divina. And while MSC may have done a good job when we cruised with them in Europe, clearly they are not ready to deliver responsive and caring customer service to customers cruising out of Miami. Read Less
2 Helpful Votes
Sail Date: December 2017
This is my first experience with MSC. Previously I have sailed on Princess and one cruise on Cunard and this is obviously different then MSC. Will try not to compare these with this one. but that is very hard not to say, “They did ... Read More
This is my first experience with MSC. Previously I have sailed on Princess and one cruise on Cunard and this is obviously different then MSC. Will try not to compare these with this one. but that is very hard not to say, “They did this on…” We chose this cruise be cause the itinerary and the time frame, being on board Christmas and New Years. But the time was a big problem because it was filled kids. That is not the issue,, their parents were the worse. The rudeness, the running around of the kids, in front of waiters, or other passengers, and the parents' saying "They are just kids," Seriously? Embarkation Firsts impressions… After reading all the stories of the New MSC Terminal in Miami, we were excited that we would be using the newer building, assuming we would be next to the Seaside. Our boarding passes listed that we would be boarding in either “F” or “G”. Found out by an Facebook MSC community member that we were in Terminal “B”, Seaside in “F”, but no other notice where we would be in. Communication was a problem with MSC from the beginning, more about that later. Now for the good and bad experience. Out of the cab, the porters took our bags and more interested then hinting about tips then putting the bags on a cart. All the bags sat on the curbside and it seemed a while before they moved carts in to move them to the ship. Noticed that because we sat in the sun for more then an hour watching them not moving. MSC did a very poor job of planning this part of the process, no signage appeared and very few crew members and staff were available to direct us or answer any questions. We saw one small sign that stated our boarding was a tad delayed by delays of disembarkation earlier. There were a couple of crew members offering small cups of water or juice, the large trash cans of overflowing and no one from the cruise ship or the cruise port came to dispose of the trash. All very bad signs when we arrived to board the ship. Once we got inside the air-conditioned building the process went faster and the staff people were greeting us with smiles and with good attitudes. They gave us our cabin cards, information how to activate our onboard payment methods, a weird way to do that bt that worked out fine, info about purchasing the internet but no map of the ship, or directions and options for lunch. We were told our cabin would not be ready for a while, but did not tell us when they would be available but that was not an issue. Dining Surprised and very disappointed. We were in the second sitting, upstairs at the Black Crab. I guess you like to use the “MDR” slang. Our servers Alex and Livan (I think) were great. We had a table of six, two other couples perfect so it was not to large to have a nice conversation. We have in the past chosen Anytime Dining, just in case… We started off bumpy with our servers when we all asked for ice and they looked at us like we were nuts. The same response when we asked for cocktail sauce for shrimp. The ice was resolved, after three nights, when bucket of ice. That made us all happy. As for the Cocktail Sauce for the shrimp, they brought ketchup and put something in it to perk it up, not sure what t was but it did not hurt us. The first impression of dining is the preparation, the presentation, how served and of course the taste. Many of the menus, especially for breakfast and lunch, were torn, sometimes stained, and not very attractive. The breakfast menu with the morning specials, were the same just about every day, nothing there special. The table cloths looked worn, threads on the bottoms and a few had existing stains. This was embarrassing. As for the presentation, serving and taste, this was the most surprising and disappointing aspects of our dining experience. 60% of the food was served just barely warm. At breakfast, the toast, English muffins etc. were all cold, not even warm. The omelet was the best thing for breakfast and was a little hotter than the rest of offerings. The choices of toast were white or brown, not very exciting or appetizing. with those choices. The presentation at meals was astonishing, at the breakfast the serving of the jelly and ja were the small packets seen in diners and again not very attractive. (Photo attached as well as a photo of the saddest thing ever served on a cruise ship) ... The Buffet. Usually not our favorite place, unless we a have an early excursion or returned after lunch. It was clean, the servers were very nice, and worked incredibly hard. Not our favorite place because the masses are nuts, the people are rude, just wandering around, moving in and out of lines, eating as they get their food and moving to their tables. The presentation looked like a buffet, that is not bad, moving lots of food in and out and keeping it hot is quite the task. The salad bar was always clean and constantly refreshed. The best part in this buffet was the pizza, usually four different pies to choose from. Hygiene at the buffet is the most troubling aspect. Just about everyone does not use the sanitizer, or Purell when they enter the buffet and the other restaurants. They should have the dispensers on both sides of the doors even having a staff member and better signs encouraging people to use these. Many in the buffet will refill their coffee mugs and glasses then getting a new glass. Enrichment Activities I did not notice any of these activities, I could have missed this especially if it was placed in the “Program”. Unless they consider Bingo, Trivia, Quest, Scavenger Hunts and Karaoke enrichment activities. Entertainment Entertainment tastes are very subjective, so my comments are my personal observation, although I did have many people saying the same thing. I had heard before that MSC entertainment was of the best on the cruises, so my disappointment was also very surprising, they advertise there is a different show each night, and the first night was great, but the rest of the shows looked the same, predictable. The “cast” of the show, included three vocalists, two sounded more like tenors then singers, but they were all great, a Soprano and Opera Tenor, she not so great, two Russian Acrobats, a group of three guys also doing some acrobatics stuff, a ballroom dancer couple, a Russian woman doing more acrobatic stuff on a chain curtain ring, and an amazing Salsa couple who were fantastic. And the Divina Dancers. The singers were great and do the actual singing, they do not use a live band, not real music on stage, they use prerecorded tracks with much performed lip synced. The cast walks on and off stage like walking with Pop and Circumstances, very unnatural. The variety acts all were great and very talented, but they looked the same on every show they appeared, although the Salas couple was amazing on the two or three shows they appeared. The stage and lighting are very boring. The stage has four sets of stair cases they move around, and put some props around them, and yes boring. Found out later our ship tour, that the revolving stage was broken and have not been used for a while. The dancers were great, but most of the time in darkness, td by the stage manager that they were too be in the background and not featured although you can light them a little more exciting. And note to the production company and directors, let the dancers sing. They only sang in one piece at the end of the show, they are very talented, not just dancers. Fitness & Recreation We did use the fitness center and the Aurea spa. The fitness center was great, the equipment was new each with access to satellite tv, and the spa treatments gave us access to the Thermal are, they could have some more lounger chairs, and the locker rooms could be refreshed more often, towels, mopped floor etc. But that was a great experience. Spa pet peeve on all the ships, the hard sell of the products. I know they are instructed with the hard sell, but not interested in $197.00 of face cream. They never take no. Onboard Experience The ship is beautiful but some weird design and some space limitations. The photographer people are set up in the middle of high traffic areas, and not situated in places that makes passengers move around. they use ordinary backgrounds on these photos and their display of photos are stuffed into bins and very hard to find. They miss a big opportunity for sales by not taking photos when we get off the ship at the excursions ports. I like getting a set of photos from all the ports. Photo of the ship, the date and port and photo very saleable. If they did this that was not obvious. They have these entertainment crew acting silly, but could be in photos with this or costumes maybe. Shore Excursions The excursions we picked were great. Some confusion and inorganization did happen in Ocho Rios, took us more than 90 minutes to get off the ship, sit in the sun and get on to the bus which was a 3-minute drive. The port there was too small and not very attractive. Service Service on board was very inconsistent. Our steward and dinner servers were great. We did have a few servers for breakfast and lunch were not very pleasant. Made them feel like they were doing us a favor. Of course, serving barely warm food may add to their attitudes. While many of the people at the front desk are very personable and carry with smiles they are not trained to answer the easiest questions. Having to ask others for responses and getting different answers very frustrating. They do have great patience working with different languages and cultures. Maybe a quide book at each service station that they could refer too under the counter? Maybe copies of the “Program” at the desk would help? No one should have to go get this from the different desk only to find out the three people at this desk have three different answers. As for the “Program”, again another hard to do, with different languages, I give them lots of credit for that, but the fonts are hard to read, and seems to change. Information on page three is different than page five, there are lots of spelling mistakes. Again, the first impressions, we have become nick naming this as the “MSC Misinformation” or “MSC Misprint”. Again, the first impression on the ground before we even got on board was very negative. Customer service was inconsistent and mostly badly trained and had some sounded like they were just there and not providing customer service. As for the website, that was an embarrassment. I will not go into the problems, and hassles I had to get information or confirmations. The one person at the website support phone call was the only honest person when she said, “Our website is not very good”. Read Less
2 Helpful Votes
Sail Date: December 2017
I have been on various cruises , Caribbean and Europe.the last one on Msc musica . Three quarters of an hour check in , easy transition, double Bacardi and up to see our balcony rooms . Fantastic , clean , large and spacious. Explore the ... Read More
I have been on various cruises , Caribbean and Europe.the last one on Msc musica . Three quarters of an hour check in , easy transition, double Bacardi and up to see our balcony rooms . Fantastic , clean , large and spacious. Explore the ship. Watch YouTube videos then double how good it is . The staff, the bars , the entertainment day and night and the food is just fantastic, remember I've been on other cruise lines and the last one in Dubai was good ,but this was brilliant. I can't say the buffet wasn't busy, but still easy to get your food, and if you can't get something you love ,you are not hungry ! The evening meal was just fantastic , great service ,steaks and lobster , the choice just incredible. Hers a tip , choose second sittings , get dolled up,go to the first show at 7pm in the massive theatre for great shows and entertainment , have a drink after listening to a live guitarist or singer , get another drink , then sit and enjoy a fantastic meal, go to another entertainment venue such as the black and white club , fantastic live music , then have a few more drinks !!, then either the nightclub or late night pizza , forest incredible pizza or burgers , or just about anything !!, then bed !!!, the excursions are very expensive , didn't fall for that !, truly , I'm quite a critic, I just couldn't fault the overall experience , Tim Seaton, family of four , from England Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.4
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 1.0 3.3
Service 4.0 3.7
Value For Money 4.0 3.8
Rates 5.0 3.7

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