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1 Helpful Vote
Sail Date: January 2018
After reading reviews of MSC in general and the Divina specifically, I was wary of what we might experience. While we did find that MSC does some things differently, we had a great time on our cruise. The good: The Divina is a ... Read More
After reading reviews of MSC in general and the Divina specifically, I was wary of what we might experience. While we did find that MSC does some things differently, we had a great time on our cruise. The good: The Divina is a beautiful ship and at 6 years of age is still in very good condition. We found the cabin and public areas to be very clean. Shows in the main theatre were outstanding, with more talent among the singers and dancers than we have ever seen on a ship. There was a nice variety of music in the bars and clubs in the evenings. Food in both the lido and main dining rooms showed a wide variety and good quality. Our servers in the dining room were exceptionally good. The embarkation and disembarkation processes were smooth. The bad: Seating in the lido restaurant was sometimes very difficult to find, especially if all four of us wanted to sit together. Wait time for dinner was irregular, most nights were fine but the kitchen seemed very slow a couple nights. Finding seating in music venues between 7:45 and 8:30 was a huge problem - early dining and late dining people were all out at the same time. This was our first ship with over 4000 passengers and some of the crowding may be due to the size, but some problems related to scheduling that funneled everyone into common areas at the same time. Other basic differences: The passengers on our cruise was FAR more international than any ship we've been on in our previous 12 cruises. If it bothers you to not have English as the exclusive language among guests, that a couple of the main shows are done in other languages, or that some main announcements are done in multiple languages, MSC probably isn't the cruise line for you. Passengers dress up for evenings much more than on other cruise lines we've been on in the past 10 years. Conclusions: If the itinerary interests us and MSC rates are competitive, we would definitely consider using this cruise line for future travel. Read Less
1 Helpful Vote
Sail Date: January 2018
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC ... Read More
Our friend who is a regular cruiser has been saying for years we must go on a cruise, but it wasn’t something that particularly appealed to us. Anyway after watching lots of cruising TV show we warmed to the idea and booked MSC Divina for our honeymoon, and are so glad we did! We absolutely loved it, even though it started off with bad weather - we love the sun, and normally if the first couple of days of a holiday have bad weather it sets the tone for the rest of the time away, but I spite of that we still loved it. Whilst we don’t have any other cruises to compare it to, what it has done is made us want to book again, so we must have enjoyed it. I don’t like to think of us as hard to please or very demanding, and on the whole we enjoyed everything about it. We had an issue with priority boarding in that we awerent give it, even thought it came as part of our package - got it sorted out but wasted maybe 45 minutes waiting around in the terminal. The staff there were either very good or very bad, but I don’t think that is something MSC can control. As first timers I think maybe they could explain things a bit better, such as getting in and off the ship. We felt a little lost at times, but are perfectly capable of figuring things out - I question whether maybe some passengers would just get on with it and figure things out like we did, so perhaps a little work is need there, Regarding food, this seems to be one of the main areas where there is criticism and I understand this, it wasn’t the best. For us, it was fine. Food isn’t really a huge issue fo is, as long as we can get something to eat. I would say it was probably average, selection wasn’t always great wherever you had dinner and not always as hot as it could be, but equally was too hot at other times. Definitely an area for improvement, but by no means a deal breaker for me. All said, it was a fabulous experience and I wouldn’t hesitate to go on Divina again! Read Less
Sail Date: January 2018
Not a "bad" experience, just not a good one either. Mediterranean company, so probably 60% of cruisers did not speak English and every single Announcement on the loudspeakers was repeated in five different languages. I also ... Read More
Not a "bad" experience, just not a good one either. Mediterranean company, so probably 60% of cruisers did not speak English and every single Announcement on the loudspeakers was repeated in five different languages. I also speak Spanish, but we could seldom even chat with people on the elevator or at the same dining table. After ten days, we were tired of very crowded buffet dining or two-hour restaurant meals -- and both were Noisier than usual! Other than the specialty dining restaurants, there were no other choices for food. There was also only the main theater performance each night; we missed having options like a Comedy Club and individual performers (guitarists, etc) that started before 10 pm. Also missed having a promenade deck to get out and walk. Short walkway outside on deck 7 had any views blocked by lifeboats. Pool deck too crowded for walking. Service was excellent, and most employees were very helpful. Read Less
1 Helpful Vote
Sail Date: January 2018
This is my 2nd cruise on MSC Divina. I am again pleased. Embarkation was reasonably smooth, and could have been smoother if the PA system used for announcements had been louder so all could hear. This did create some confusion and a few ... Read More
This is my 2nd cruise on MSC Divina. I am again pleased. Embarkation was reasonably smooth, and could have been smoother if the PA system used for announcements had been louder so all could hear. This did create some confusion and a few people were getting angry. Disembarkation was quick, even with the long lines. Our stateroom (inside cabin) was in good repair and well attended to by the cabin steward. The service in the main dining room lacked the attention to detail we experienced on our last cruise with MSC Divina, but was still good. Food quality I found to be good, but portions a little smaller. That is not always a bad thing. The buffet offers a large variety of food options and most were tasty, although we did not frequent the buffet often as it can be quote chaotic during peak meal times. The entertainment seemed to be of higher quality on this cruise over last year, and we greatly enjoyed it. The pools also can be crowded during sea days, but this is a common occurrence on all ships during sea days. The Garden pool (adults only) is a nice escape from the children and staff strictly enforce the adults only rule. Public restrooms always seemed to be in working order and very clean. Overall service on the ship I thought to be quite good. We booked only one shore excursion and it was well executed and we enjoyed it. Pay close attention to your onboard account as many people were getting erroneous charges (including ourselves), but it was corrected quickly. In summary, we were pleased and felt this cruise to be good value for money paid. I would sail on this ship again. Read Less
1 Helpful Vote
Sail Date: January 2018
We got an incredible deal on this Eastern Caribbean cruise! This fact was considered when rating the cruise. *EMBARKATION: The embarkation process was disorganized and at times even chaotic. *SHIP: WOW!! The Divina is an ... Read More
We got an incredible deal on this Eastern Caribbean cruise! This fact was considered when rating the cruise. *EMBARKATION: The embarkation process was disorganized and at times even chaotic. *SHIP: WOW!! The Divina is an absolutely beautiful ship! We have cruised for several years and this was truly one of the most exquisite looking ships on which we’ve traveled. Less flash...more class. *DINING: Ehhhh.... I’ve had better! The buffet experience was more frustrating than most. Much of this had to do with the setup. Poorly organized buffet to say the least. But we were on a cruise with the rudest group of passengers I’ve EVER witnessed! I can’t blame the cruise line for that! One morning the main coffee maker wasn’t working. I’ve never seen THAT happen on a cruise. I felt bad for the workers as the mob was ANGRY! Can’t say I was thrilled, but I also knew it wasn’t the fault of the dining room staff! The dining room, as the rest of the ship, was BEAUTIFUL! We had a fantastic waiter and assistant waiter. Savio and Dylan were friendly, attentive and efficient. The menu selection was possibly the worst I’ve seen on a cruise. But the food quality was usually pretty good. The Beef Wellington was delicious!! Desserts were disappointing. But then, they were probably doing me a favor with that part!! *ENTERTAINMENT: Congratulations Divina!!! You WIN!!! We did not go to every show, but most. Every show was incredible!! An impressive combination of dancing, singing and acrobatics!! Our favorites were (Starwalker) a tribute to Michael Jackson, The Witches of Paris and Treasure Island. I really can’t say enough about the consistent quality of the entertainment!! *PORTS: We LOVED every island we visited! My advice to all first time cruisers: Do your research and leave the port! When we first started cruising several years ago, we would often stay in the port. We soon realized we were not seeing the island at all !!! I now do a ton of research before we go and I know what I want to see when I get there. It is also important to research transportation. We usually hire a driver for a tour or a specific point of interest. However, I would NOT recommend doing this on every island. Know before you go!!! Due to the language barrier and the size of the island, I did not feel comfortable hiring a driver in Guadeloupe, so the four of us booked an excursion with the cruise line . We saw one of the most beautiful sites we have ever seen on the absolute worst excursion we’ve ever been! We were in awe of Pointe des Chateaux!!! It was God’s handiwork at it’s best! I highly recommend you see it if ever possible! But DO NOT go on an MSC Divina to see this beautiful site! We went away feeling like it was the site we almost saw! We had a four hour tour. Pointe des Chateaux was and hour and 15 from the cruise port. (Well worth the distance). The bus stopped at Some sort of shopping village. I call this a money stop as I am assuming the tour company gets something out of this. They gave us 45 minutes at this stop. This would have been fine if we’d been on an all day tour. Then we stopped at a lovely hotel for a mango drink. Again, would have been a lovely stop on an all day tour. When we finally arrived at Pointe des Chateaux, we had 45 minutes to hike to the top, take a quick peek and rush back down! There was so much we didn’t see!! I could have easily spent two or three hours at this amazing site! Incredibly disappointing! Our last stop was at a cemetery...Morne-a-l’Eau. We had 10 minutes to look around this interesting historical site and I’m pretty sure that included the three minutes it took for everyone to unload the bus. Moral of the story… DO visit Pointe des Chateaux! DO stop by this cemetery!! DO NOT do it as an MSC excursion unless you just feel like you need to be punished for something! DISEMBARKATION: Another unorganized mess!! It was worse than the embarkation. Summary: Although I ended my review with a bit of negativity, I believe that to get the most from any experience is to not let the bad override the good! (But I’m still mad about that excursion Read Less
1 Helpful Vote
Sail Date: January 2018
Buffet a total disaster. Unfriendly staff, same food every day,limited seating rude people. I was told I could not have iced tea in the dining room however after tipping the waiter 20 bucks I got iced tea every day. Food quality poor. ... Read More
Buffet a total disaster. Unfriendly staff, same food every day,limited seating rude people. I was told I could not have iced tea in the dining room however after tipping the waiter 20 bucks I got iced tea every day. Food quality poor. Classic steak not eatable. Casino had no crap or poker tables. Theater performers very professional and entertaining. Shows were 45 minutes long and started around 9 p.m. My stateroom was a balcony grade but the disappoint came when I found no couch in the room. There was no place to sit other than the bed. The cabin Stewart was the highlight of the trip, always smiling and ready to accommodate requests. I heard that patrons in "gold" status were getting MSC hats as gifts. Our hats never came until we made an inquiry at the desk. We received an offer for a complimentary photo that was taken at the cocktail party only to inform them we were never invited to the party. An invitation came to us the following day.. Read Less
1 Helpful Vote
Sail Date: January 2018
Chose this ship as seen with Jane McDonald and this was also my first trip with MSC and its my last. Have taken 19 cruises before with 4 different companies so see myself as experienced. Well... what an experience this turned out to be. My ... Read More
Chose this ship as seen with Jane McDonald and this was also my first trip with MSC and its my last. Have taken 19 cruises before with 4 different companies so see myself as experienced. Well... what an experience this turned out to be. My husband and I travelled to Miami ourselves and joined the ship. Chaotic boarding, PA system didn’t work properly but we boarded somehow. Luggage arrived 5 hours after drop off!, Cabin was at the rear of the ship so we had a large balcony with 2 loungers, 2 chairs and a footrest/table. Cabin decor ok sofa and a glass table which was in the way all the time and no where else to put it. Small tv at height so not much use plus no tv suitable for British passengers anyway of which we were very much the minority. This apparent when announcements were made, very few in English although translated in 5 other languages. Language barrier with staff, only found 2 who were very good and happy in their work. Others seemed v unhappy but this may be down to the fact a lot of what may have been the best staff departing the ship to transfer to MSC Seaside. It was obvious that there was v little customer service or waitering training. Found some to be very rude in the allocated dining rooms of which there were only 2 and more than 4000 passengers. Food in the Villa Rosa was served lukewarm or cold. No point sending back only to be microwaved and they weren’t interested. My steaming Chinese soup was served cold. If you order a drink and the whole table were all inclusive the waiter would put all charges on one cabin as he couldn’t be bothered to do separately. You may say it doesn’t matter but it’s just another CS shortfall. If you want a table for 2 there are none so you’ll end up with 6, 8 or 10. Hand cleanser placed outside restaurants but I would say only 1 out of 5 even bothered, this was the same in the buffet which is rather disgusting when you think how may people were using them at breakfast and lunch. Which leads me to the buffet area which we used 3 out of 10 evenings as the food would be hotter being under heaters. You take your life in your hands trying to get to the counter, food the same everyday for breakfast and lunch but there was so many rude people pushing and rushing to get everything, plates piled high and so much wastage left. By the way, under 11’s are free onboard so there were many children. photo gallery staff there were many, a photo priced too high at $23 for a small one so again so much wastage. So many staff employed wanting you to buy in all the shops which were well stocked. Service charge is $25 a day per person which you can remove or reduce. Won’t continue with negs as I’m sure they will follow. POSITIVES. Fantastic interior decor in all areas especially the Swarovski staircases, great variations of cocktails and coffees which was a bonus on the all inclusive. The entertainment in the theatre was the best ever so try not to miss any. Sorry to say though after waiting a year for the trip we were so glad to get off. Read Less
Sail Date: January 2018
Having been on several different cruise lines to different locations, this was not a special trip for us, but more of a just "get-away." It was a good price - we booked somewhat late. An upgrade to an Aurea Suite near the bow ... Read More
Having been on several different cruise lines to different locations, this was not a special trip for us, but more of a just "get-away." It was a good price - we booked somewhat late. An upgrade to an Aurea Suite near the bow was great, but it is a bit bouncy in front. It is a large ship with a lot of people. The buffet was a mass of people sometimes - we only wen there for lunch. Poorly designed, with narrow aisles to access the food. Lots of choices, but often dry and flavorless. Our dining room experience was very good. The food varied greatly. They did not enforce the dress code - so you are with mostly nicely-dressed people, but some with shorts and flip-flops. The second seating was good for us, but you had to see the show prior to dinner. The entertainment was very good - 40-45 minute shows with singers dancers and recorded music. A variety of acts. Not enough chairs on the decks sometimes, but also no room. Good ideas: sugar free drinks available all day on the buffet. Always a sugar-free (no sugar added) dessert option for dinner, but none for lunch. Breakfasts were good in the restaurant,but the hours were too short. We picked this cruise for ports we ad not seen, but the itinerary changed due to rough weather. This ship swayed much more tan any other we had been on in similar weather. Embarkation and disembarkation were both easy after delays. The Miami Cruise Port is large, so we had to a walk and drag luggage a while to get back to our pick-up location. It was a very diverse group on the ship - lots of Europeans and families. They do cater to the repeat passengers and, obviously, those who paid more. All-in-all, it was a good cruise, but we will stick to smaller ships. Read Less
Sail Date: January 2018
We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and ... Read More
We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and it wasn't until the second day, when we arrived at Ocho Rios, Jamacia, did we notice that 99% of balconys are glass fronted, but ours was enclosed. Meaning we couldn't sit on the chairs and see the view, we had to stand and look over the balcony rail. We asked if we could be moved but were informed that the ship was full and we would have to wait until our return to Miami and request again. (We were on a back to back cruise, a 12 day then an 11 day cruise, 21 days on MSC Divina in total) Nowhere on the ships plan at time of booking were we told about the enclosed balcony. We were also told that we would have to vacate our cabin, pack our bags and wait to see if there was a cabin we could be relovated too. As we had already made plans for our day in Miami, this was not an option (we would have had to wait with our luggage) Ocho Rios was super, we took a shuttle bus from outside the port terminal, cost us $15.99 and arrived at Dunnes River Falls. Fantastic experience, well worth the $20 entrance fee. Cartagena was also a good stop. We took a City Trolley Tour costing $25 per person. The guide was English speaking, very knowledgeable and very pleasant. A lovely walk through the city centre and easy walking. Panama - DONT EVEN GO THERE! this is the most disgusting plae we haev even been to. The ship is berthed in a working container port, so you can't get off the ship and walk out. We had a wait of 3 hrs to get off the ship and onto a shuttle bus that was provided by MSC. We were told that 20 coaches had been order, but in fact it was 4 minibuses, holding 16 people at a time. On the ride into Cristobal, all you could hear was the gasps of fellow riders of the state of the place. Filthy, dirty, terrible condition housing, rubbish tips all over the place. We were extremely shocked. We got off the bus and walked around the block and got the next bus back to the ship. Infact, people were returned to the ship as we were getting onto the bus, commenting tht the place was shocking. Most of the passengers complained about the lack and wait of coaches. Apparently, the Captain made an announcement that due to the fact of the lack of coaches there wwould be a fre glass of champagne for passengers between 4pm and 5 pm, but as the ships annoucements are that poor in quality and very inaudible, most passengers didn't hear this. We were also told by quite a few members of crew that it was always the same problem in Cristobel, Puerto Limon wasnt much better than Cristobal but at least you could walk off the ship in ease. Belize City was good for us, again you can walk off the ship with ease. We took a local taxi tour around Down Town and then onto the Howler Monkey Resort within the Community Baboon Sanctury. We were taken around by a lovely knowledgeable guy, who showed us the chameleons in the trees then took us to feed the Howelr Monkeys. This was an absolutely wonderfulexperience that we shall remember for many years. Then it was on to Freeport, Bahamas, were we were tendered off the ship, so much easier than waiting around for coaches. So we arrived back at Miami and as we are on a back to back cruise, have to disembrk the ship to go through customs, then we can emback the ship again. It took 90 to get through customs, people shuffling along with their cases. Of course, if you hold a USA or Canadian passport you have another line to go through. As the majority of passengers weren't either USA or Canadian then you have to endure the long and winding queue. (Apparently customs are checking for drugs as the ship had visited Columbia and Panama and Costa Rica) When the ship arrives back from the Wonderous Sights of the Caribbean Islands tour, diembarking from the ship was a doddle. We visited all the beautiful Caribbean islands apart from Martinque and Tortola, which was substituted for St Maarten and St Thomas (due to hurricane damage back in October 2017) We asked again to move cabins on the 2nd day of our second itinery, again being told that the ship was full. The very next day a cabin was offered to us (strange) and we were able to move to a cabin with a glass fronted balcony. Both cabins were clean and very comfortable, the bed was the best we had ever had and to be perfectly honest, we wanted to take the bed home with us! Now to the catering side of the cruise. The buffet was a complete free for all, some passengers were so rude, greedy and darn right arrogant. I so pity the waiting staff. We eat in the Villa Rossa each night, don't expect hot food and don't expect to be served quickly. Most nights we had a 45 minute wait to just get our starters. The table staff work their socks off, trying to accommodate all the requests and demands from fellow diners. Please take note, there are notices on all of the restaurants noticeboards, that shorts cannot be worn by gentlemen in any of the restaurants in the evenings. We would regularly count 8 - 10 men wearing shorts and being allowed to enter the restaurants. Rules are rules and should be upheld. You cannot take alcohol on board as it will be confiscated until you disembark; you cannot smoke on the ship, only in designated areas; you cannot enter the buffet area bare footed or bare chested or wearing swimware. All these rules were updeared EXCEPT for wearing shorts in restaurants. Come on MSC, RULES ARE RULES. The theatre shows were mediocre, boring shows and a terrible Cruise Director (but fortunately he was only one the ship for the first cruise) There was a Beatles Tribute night, but this consisted of a lady playing a guitar and showing video clips she had found off Youtube! A lot of the audience walked out. The Michael Jackson Tribute show was good. We didn't visit the theatre during the 2nd cruise as all the show were repeated. We were very disappointed with this. We spent most evenings in the Casino bar (I like to play roulette and hubby has a drink) The bar staff in the casino are absolutely adorable, polite, always with a smile and very, very hard working. All in all, we enjoyed the places we visited but the ship itself leaves a lot to be desired. The ceiling throughout the ship are all low and very claustrophobic, also meaning all the places that have entertainment are very noisy and load. Also, most people developed a chesty cough due to the low ceilings and the air con. Even the atrium isn't a large open space. Would we cruise on MSC Divina again - not a chance, even if we were paid to do so. This is our 3rd cruise with MSC and the ost disappointed one. Read Less
Sail Date: January 2018
We chose this cruise for the itinerary. Our travel agent wasn't excited about our choice. The ship itself is a very nice ship. well kept and clean. We paid over $3300 (for 2) for an 11 night cruise which was advertised as a ... Read More
We chose this cruise for the itinerary. Our travel agent wasn't excited about our choice. The ship itself is a very nice ship. well kept and clean. We paid over $3300 (for 2) for an 11 night cruise which was advertised as a Fantastica experience. It was more like a mediocre experience. This means we were supposed to get a little better experience than the bottom level. The only thing I that was better was that the drink package was included in the price. The balcony room was the smallest we have ever had on any of our 15 previous cruises. Not even a couch to relax on. Had to sit on bed when in room. The food was average cruise food. a couple of specialty dining rooms were very good. The buffet at lunch and dinner was never fully open and the selections were limited. Saw people grabbing food with their hands in the buffet. Reported to maitre'd and food was quickly replaced. Entertainment was poor. Same thing every night with a different theme. Singing ,dancing and acrobats. No Broadway style shows. A disappointment. Also no drinks served at shows. Service was almost nonexistent at times. Very few servers around pool. The bartenders were very well trained. Didn't know how to mix drinks properly. Complained to shore excursions desk about bug spray in tour bus. Odor present and the wife's seat was wet. Requested to speak to someone. Was told a rep would contact us. 2 days no contact, but did receive a bottle of wine. Not interested. Left it on ship. Second complaint was about excursion in Freeport. City tour, lunch and beach. City tour consisted of driver pointing out post office, oil refinery and various new and used car dealers on way to beach. 2 shopping stops on way to beach. Beach dirty and very buggy. Advised excursion desk. The customer rep told us that we Americans were spoiled. This being an Italian cruise ship, we had many foreigners onboard, so all announcements were in 6 or 7 different languages. The fellow passengers were very rude no matter what was going on. We will not be traveling on MSC again. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.4
Entertainment 4.0 4.0
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 1.0 3.3
Service 4.0 3.7
Value For Money 4.0 3.8
Rates 5.0 3.7

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