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1,810 MSC Cruises MSC Divina Cruise Reviews

We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the ... Read More
We booked this cruise at full price over a year ago. We wanted to try MSC, I had read all the reviews and decided to go with an open mind. First off the ship is beautiful and very clean, the only think we didn't care for is the chopped up layout. The staff at customer service desk were unfriendly like other reviewers have stated. The lack of communication as to what was going on was unbelievable. No crew had the same story. We couldn't make any of the ports scheduled due to the Corona Virus which I do understand is out of control of MSC. But come on, a little compassion would have been nice. We were so excited to go to Tortola but missed it. We paid top dollar for this itinerary and in return did not get our money's worth. When we mentioned this to the Customer Service desk their attitude was, "what do you want me to do about it". They did not care. They also stated that the contract states that MSC can change ports as their discretion. Nice attitude there. The food started out okay but went downhill. The selection was not great. Pizza was awesome. Oh, who runs out of Bud Light? Oh, MSC does. I wanted to give this cruise line a chance but the fact that they are so unorganized makes me think twice about it. I also had an incident with one of the stores. I bought a bracelet which they sell by the inch. After they measured me they did not have the lobster clasp so they told me to come back later. When we went back they still couldn't find one. So I decided to get the bracelet anyways and would have a jeweler back home fix it for me. The girl then informs us that the sales person made a mistake on the price. I had a receipt. She would not honor that price. We had to get the manager and argue about it. we finally were told we could have this 6.00 item for free. Okay all is well, but guess what, we were charged. I didn't even bother to argue about that little amount. That is just one of the little things that bugged us over the week. Not very customer friendly. We paid $1600.00 for a balcony room which was a great deal but then we hear that people on the ship got the same room category a month before for $700.00. We asked for a credit but got nothing. So we paid full price for one of the cheapest itinerary's. Oh well, live in learn. Will we cruise MSC again? I don't know. But they have a ways to go with customer service. Read Less
Sail Date March 2020
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would ... Read More
I chose Divina for the classic nature of the ship and it’s original itinerary but that had to change because of the nature of covid-19 and that was completely understandable. The ship was absolutely beautiful, just as I was told it would be. From the start MSC buffered us from the harsh realities of the outside world and encouraged us to stay informed but to relax and let them handle everything, and that they did! Service was top notch and 5 star with Alvin and Mac as our MDR waiters and Pasquale the maitre D. So wonderful in fact that we were offered an upgrade to the butchers cut and we politely declined because we enjoyed our experience so much with Pasquale, Alvin and Mac and wanted to spend that last night with them and our other table mates. Top officers of the ship were easily available and accessible most times of the day if you needed anything and very ready to answer any questions or concerns from the captain to the cabin attendants. Guest relations was extremely helpful with one exception where I was told some people are offered better services than others in the same cabin class, which was wrong information. Overall my experiences were overwhelmingly pleasant and any hiccup was quickly remedied by leadership on Divina. I was surprised to find that Bella balcony staterooms were larger than fantastica balcony and Bella was less expensive. The room service included with fantastica didn’t make enough of a difference to lose the much needed space and the loss of a sitting area inside the cabin. That needs to be reconsidered. Floor levels aren’t what determines luxury. I’d have gladly paid more more a bigger balcony cabin on a lower floor. You should consider flipping these categories. There were two hiccups, room service and the one issue with an unqualified guest relations female but both were taken care of quickly and I was extremely happy with the results. The last issue I had was with photography which I will avoid at all costs in the future due to its bureaucracy and complicated schemes to get more money out of you by scamming you out of package discounts. I was waiting for a time share pitch or used car extended warranty offer to follow. No one seemed to know why it was so complicated and offered no valid reason for the complicated rules and regulations set forth by who knows who and who knows why clearly designed to gouge people. Management was completely castrated to make any concessions to the inane rules and regulations to make a sale so I had to pass and walk away rather than pay double for one picture while a package deal should have included it for half. Any questions or requests to modify a “policy” was met with attitudes as if I were a criminal for asking. The worst customer service I’ve ever experienced and in sharp contrast to everything else onboard Divina. This is your one area to focus on major improvement. This cruise was filled with twists and turns and changes and surprises every day because of the external virus situation and in all honesty, MSC turned into a mystery tour that anyone would have paid for the experience. They kept us upbeat and confident that everything was handled and for the most part, it certainly was. From surprise destinations to marriage proposals within the cast of the evening theatre show to whatever... Divina was a very pleasant experience and no one I talked to wanted to leave the ship for the harsh reality of the mainland as we returned. Lifelong friends I made on this beautiful ship that week still talk of commandeering the ship away and starting our own colony at sea with the passengers and crew whom we loved. You’re lucky I can’t manage to steer a boat that large or we might have tried... Read Less
Sail Date March 2020
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food ... Read More
It was our first time on MSC. Being that the ship was only half full of passengers and the hole corona virus outbreak made for an uneasy cruise. The food was average witch was disappointing as I was under the impression that their food was much better. I will say that they made very good pizza. Not impressed with their steak house, I rarely send food back , but I had to with my first steak (over cooked). The service was great from all the crew members. They too had to be worried about the virus and what was going to happen with them as far as trying to get home are staying on the ship. The ship is beautiful , many places to just sit and relax . Many bars . Cabin was ok , standard size , balcony was nice size. The TV channels where limited ( I know you don’t go on a crusie to watch TV ) I would have liked to have more then CNN for news. Read Less
Sail Date March 2020
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the ... Read More
To start I need to tell you that the ship was at best at half occupancy. I am sure this had a huge impact on wait times, table availabity in the buffet area and deck chair availablity. The occupancy was heavily affected by the coronavirus. Embarkation went quickly and easily. We arrived around11:30 am and were on board by about 12:15. There were no lines to check in. We had to wait until noon to start boarding. we were in group 14 and were on board by 12:15. Every few, less than 200 people, waiting to board at this time. Rooms were ready right at 2:00 pm. My luggage arrived just before the safety drill and my daughter's just after the safety drill. The ship is beautiful and well maintained. I had only one issue. the windows in most of the public rooms were very dirty. This made viewing out of them unpleasant. The layout of the ship was awkward in places. A few times we found ourselves in a "you can't get there from here" situation. We would have to go up or down a deck to get through to another area of the ship to return to the deck we had been on. We use the stairs most of the times, but on the occasions we took the elevator, the wait time was minimal and the elevators were rarely full. The food was a hit or miss situation. All three times I at at the buffet, most of the hot food was barely warm to cold. Most appeared to have been out too long and the warmers did not keep the food warm. The meals we had in the MDR were good but nothing to write home about. Our waiter was efficent and made sure our meals were delivered hot. Drinks in the MDR were never correct. I tried to buy a drink from the bar (I only purchased the non-alcholic package) but was told my package did not cover it and could not have it. They could not even get my daughter's soda correct. One person at our table ordered wine each night and only on the first night was it the correct wine. The other nights she recieved the same wine she ordered on the first night despite having ordered a different type of wine. Another person at our table ordered iced tea. She recieved a glass of the ice tea concentrate. Very disappointing. Drinks package was a problem throughout the cruise. I purchased the non-alcoholic package as I will ususally only have one or two drinks a day. Each time I went to the bar to purchase an alcoholic drink, at first I was told no because I did not have the premium drink package. I told time I wanted to buy a drink. It always took two or three attempts before they would fill my drink order. Any drink not on the menu was usually wrong, even something as simple as a whiskey sour. I did like being able to get fruit juice and bottled water on the package I did purchase as I do not like soda. We had a Fantastica level balcony. The room was tight had enough storage. The luggage fit under the bed easily. We had asked for twin beds, but the bed was a queen when we arrived. We asked that it be made into twins and it was done before bedtime the first night. Our room steward was nice and helpful. Only issue was he forgot our beach towels on morning. He brought us the towels as soon as we asked. So no real problems. We did not enjoy the one show we went to. It was difficult to follow, no real continuity between acts. The dancing was more prancing and posing thand dancing. The acrobats were good, did not really seem to belong in the show. Decided not to go to any others. Ocean Cay was beautiful. But the lines for lunch were long. With only one main buffet on the island, I wonder how much worse it would have been if the ship had been at full occupancy. Again, all the food was cold and most was flavorless on the island. The bar staff once agian was difficult. The only drinks that were correct were sodas and bottled water. Not even a simple juice order was correct. The snorkling excursion was fun and well run. Plenty of safety people in the water and a great guide explaining different types of fish. The excursion to swim with the stindrays was cancelled. The explaination was that the ship was not at the island long enough. If that was the case, why was it offered at all. The departure time was known by the cruise line. We tried to book the scuba excursion instead, but was told they were offering those yet. Why were they being offered on the website prior to the cruise if they were not really available. Disembarking and embarking at the ports of call were easy with no long lines. Our temperature was checked each time we re-entered the ship. Final disembarkation went very smoothly. We did express embarkation and took our own suitcases with us. Again there were no lines so we were off the ship in less than 20 minutes. Everyone in our group did make sure to settle our accounts the previous evening. We had a balance due as as we had pre-paid the service fee and excursions. With the one excursion being cancelled we were due a refund. Instead of applying the amount back to my credit card, we had to recieve the amount in cash from the guest services desk. I found this awkward. I am glad I did this the night before disembarkation. This was the only time I had to wait in a long line on the ship. I was very dissappointed in trying to work with MSC prior to my cruise. I was the only one in our group who was able to pre-pay our service fee. The other two pairs in our group tried but was told they could not do it. Trying to get basic question answered always required a long time on hold. The shortest time on hold with MSC was 42 minutes. I was very discouraged by the lack of excursion in Nassau to discover there were a number being offed on the ship. As well as a number being offered online for Ocean Cay were in fact not available because the island is not finished. I also tried to purchase airport transfers and was told they were not available, only to discover onboard they were available. The lack of accurate information before and during the cruise made things difficult. I have cruised a number of other cruise lines. I doubt I will be cruising with MSC again. Read Less
Sail Date March 2020
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking ... Read More
I have cruised MSC before many years ago and had a good experience. I have also cruise with Carnival 6-7 times, Princess, Holland America and Royal Caribbean. I realized very quickly this cruise line was not the experience I was looking for as an American. I booked this cruise because the dates worked for my step-daughter's spring break and because the prices were great, and free drinks and wifi package. We tried to cancel our cruise due to the sudden Coronavirus onset just a few days before leaving but we were unable to reach anyone after a long phone wait. When we arrived the port crew was extremely unfriendly and I immediately felt uncomfortable. I felt as though I had just arrive for my prison intake. Again, lots of cruise experiences and never felt this way. The gentleman who checked us in did a good job of making us feel welcome, which helped. However, as we boarded the ship I found the crew to be more like security, very unfriendly feeling and barking orders or demands. I am acclimated to all the smiling faces and helpful souls of the Carnival cruise experience and I will be returning to them as a loyal customer from here forward even if it means paying a little more money. At dinner we sat for typically an hour and a half because the wait staff was handling so many tables. Our waiter was friendly and did his best to accommodate. They would bring rolls, and I asked 3 times for butter while we sat there hungry for 30-40 minutes waiting on the butter. The food served was very small servings, and not up to par for an evening dinner entree experience. Shrimp cocktail contained 2 shrimp, the steak ordered was paper-thin. The second night we decided to upgrade for the rib-eye with bearnaise . When the steak came it had no bearnaise. We asked the waiter who shrugged us off and never returned with the sauce. Twenty minutes later we went to find some sauce from another waiter, but by this time the steak was cold. We asked for the head waiter, who never came. We asked for refund which we were also declined. We were offered a 20% discount, which we also did not receive as per our bill at check out. We asked for the manger on the way out of the dining room and informed him we will not be returning to eat in the dining room, nor will we return to this cruise line in the future. They continued to mix up our orders and bring out wrong dishes we had not ordered. It was clear they did not have the staff needed to get the job done efficiently. The cruise seemed to be half booked which leaves me wondering what would have happened if it had been full. Our room was extremely tidy, and our room staff were friendly. We also found it easy to obtain beverages in the bar areas which we loved as well as the ability to use use the drink package the day we were on the cruise ships owned island. My suggestions to MSC, is to train your staff for customer service, we are your customers not a bother! Add more staff to you dining room and more things to do throughout the day, the choices of entertainment were slim. Leaving us sitting in our staterooms for hours at a time waiting for the evening show. I hope this review helps those who are shopping for a great deal to see what gets cut when prices are so low. Spend the extra $50-$100 a person and enjoy your vacation experience! Read Less
Sail Date March 2020
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was ... Read More
We chose this 3 day sailing as an introduction to the Yacht Club. We were markedly impressed with the service. The room was great and the food in the Le Muse restaurant was great. The servers remembered our drink preferences which was awesome. Our Butler and Assistant Butler were awesome. We will definitely be back to the Yacht Club. Areas that MSC could improve on would be some of the entertainment selections. I know that on newer ships the Yacht Club Restaurant and Top Sail Lounge are in the same place but on MSC Divina we found it to be a bit awkward to have to traverse the entire length of the ship to get to the restaurant. We attended the Cruise Critic Meet and Mingle and will do it on every sailing we ever go on. The upselling was slightly annoying as well but they weren't pushy. The Yacht Club area on Ocean Cay was serene and the food delicious. I understand that they are still working on the island so I won't fault them for the port-a-potty trailer as I know they are working on actual restrooms. All-in-all it was a great experience. Read Less
Sail Date March 2020
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what ... Read More
MSC Divina was more than perfect! After reading reviews, I was hesitant, expecting a bad time and rude employees, as most of the reviews say. Embarking- NO long lines and NO trouble! We expecting to be waiting all day in lines and what not, but we arrived at our terminal at 11am for check in and was on the boat eating lunch by 11:30! We weren’t expecting to board until 2 or 3pm, I think that’s where most people go wrong. Get there early! Avoid lines! For starters, the buffet was AMAZING! This was actually my favorite part of the cruise overall, as my boyfriend and I are foodies. They have almost anything you can think of. Whether it’s soup, salad, chicken, pasta, beef, eggs, Italian, American, they had it all. There were people at every food station with hand sanitizers. The room was clean. We overall loved the cruise and would love to come back. The staff was friendly and accommodating. The gelato was great! We got it many times. Ocean Cay was stunning and getting on/off the ship was easy and quick. 3 nights wasn’t long enough! Read Less
Sail Date March 2020
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we ... Read More
We booked this cruise on black friday.Very good price.This ship is beautiful and very clean.The cabins are also quite large and comfortable. THATS THE GOOD.Now the food is very bad.All food was cold.Cold food was warm we were scared we would become ill.We ate pizza for three days.The service desk is a no go.Most staff have very limited English. We were charged for drinks on Ocean cay even though we had a drink package.We stood in line one hour to get this taken care of.Many people with the same problem. STAY AWAY dont fall for the great price and beautiful pictures.The entertainment was also lacking.We never saw or heard cruise director.Alot of the music is in Spanish we were very board most days.This is not a fun cruise this is a laid back most people sleeping after 10 kind of cruise.Like I said save your money dont go on this cruise ship. Read Less
Sail Date March 2020
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what ... Read More
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what to expect since other cruises were started to show cases and quarantines, but we decided to make a go of it anyway! We flew in the morning of the cruise and arrived in Miami without any issues.We got to the port around 9:30. Check-in was a breeze, even with all the extra precautionary steps - such as them checking every single page in our passports to make sure we hadn't traveled to a banned country, and doing thermal scans of every passenger. I'd say check-in maybe took 30 minutes total. They never gave us a total headcount for passengers but I would say it only appeared to be about 50% capacity. We boarded the ship around 11:30 and went straight to the buffet lunch. We had no issue finding seating and had plenty of decent options to choose from. We had mandatory safety/mustering drill around 3:30 and were late setting sail - I think we were supposed to leave at 6pm and it was more like 8pm. We didn't have to wait at all to get our first drink at the pool bar, but I will say that we had the basic drink package and it is very limited on what you can get for $6 USD. Mostly mixed drinks (like screwdrivers or Rum & Coke) and Moscow Mules. Nothing fun like pina coladas or margaritas are included in basic package. We decided to skip the main dining room the first two nights of our three night cruise and opted instead for buffet. Again, seating was plentiful and it was easy to find food we liked. We went to the show the first night "Autumn in Paris." It was just okay. We've been on 8 other cruises (Royal, Carnival, Celebrity, Norwegian) and it just wasn't up to the same level of entertainment. This line is all about the cruise experience and less about the endless things to do on theirs ships. No trivia, no art auctions, no surfing, no rock walls - but we were 100% fine with that because we didn't want to feel like we had to be somewhere doing something at all times. We also did not use the Casino, though in passing through it, it was very small. I would say the shopping is about average for what you normally find on cruise ships. I picked up a few things for my kids, but I wouldn't say there was anything amazing. There were plenty of pools and hot tubs and it was easy to find empty hot tubs because of how few people were on the cruise. Our first stop was MSC's private island Ocean Cay. It was a beautiful island. It had everything you could want - plenty of beaches (8 to choose from) a handful of no pressure shops and bars and food trucks. We were hoping we could stay here the whole time and be stranded there! Our second stop was Nassau. We opted to go on a local bus (jitney) to a beach and spend the day relaxing and doing nothing on our own time. We did local shopping near the port on our way back to the ship. We ate in the Main Dining Room for our last night. The food was good - not great, and we had one other couple at our table. We ate all of our breakfasts in the buffet, and they were fine. Our room was upgraded from interior to balcony and it was just the right amount of space for two people. There was plenty of closet and drawer space. The bathroom was average size and had shampoo/body wash dispenser. We did have to ask our steward for hand soap, as it was empty when we arrived and we were missing our pool towels. You have to use the same pool towels the whole time (even at the beach) and it was hard to track our steward down to swap them out for clean/dry ones. Overall, I would say these were unusual circumstances so hard to judge a trip - but I would like to try MSC again! Read Less
Sail Date March 2020
We chose this ship divina because we sailed twice before on it and we loved it. Also this ship had the best itineraries for a longer cruise (11 nights) that we were interested in. There has been changes made since our first cruise 4 years ... Read More
We chose this ship divina because we sailed twice before on it and we loved it. Also this ship had the best itineraries for a longer cruise (11 nights) that we were interested in. There has been changes made since our first cruise 4 years ago to now. The main change is the food in the dining rooms. It has gone downhill in taste and quality. Also you have to fight for a table for two as ,Msc always tries to put you with a table of eight. They also give you a cheaper cruise rate but then try to charge for everything they can. Also we were quite disappointed as we were supposed to cruise to MSC new island ocean cay but the captain decided the water was too rough and. Didn’t want. To try to dock the ship. so the captain just cruised round the ocean to give us another sea day. We felt that we could of docked at ocean cay and. Didn’t think the waves were that bad. Also the ship should of went to the Bahamas instead of just dialing around in the ocean for mother day.( Read Less
Sail Date February 2020
The cruise was a great deal. Nightly entertainment was excellent. Especially enjoyed the opera singers. Food was a bit of a disappointment. Service at restaurant dinners (other than specialty restaurant) were very slow, food was often ... Read More
The cruise was a great deal. Nightly entertainment was excellent. Especially enjoyed the opera singers. Food was a bit of a disappointment. Service at restaurant dinners (other than specialty restaurant) were very slow, food was often cold or barely warm when served. Butcher's Cut was excellent! Little disappointed in drink package. Too often not enough chairs were available on the decks. . and no cabanas at all. No ice cream cones available without cost??? Seriously? We felt that the staff did a great job keeping the ship clean in the wake of the Corona Virus. Disappointed that we did not make all our ports but appreciated the Captain's concern for our safety. The smoke from the casino wafts up into the La Luna Lounge. . it would be great if there was some way to correct that. Some of the lounge entertainment were better than others. Better service is needed in the Sports Lounge. Better TV stations are needed in the cabins. . .CNN really? Read Less
Sail Date February 2020
I was a little apprehensive before embarking on this cruise due to the numerous negative reviews posted in January. However, none of my fears materialized. One review stated that they waited 2 hours for their food to arrive at dinner. ... Read More
I was a little apprehensive before embarking on this cruise due to the numerous negative reviews posted in January. However, none of my fears materialized. One review stated that they waited 2 hours for their food to arrive at dinner. I am not sure what happened with them, but we were attended to quickly, the food arrived within a nice span of time, and the serving staff was friendly and attentive. Our head waiter, Akash, was amazing. He was friendly, funny and made us feel like a close friend. In addition, the food was very good, and they were able to make any personal changes to a dish if requested. Just about every staff member was courteous and friendly. Our cabin steward, Ramond, wanted us to feel like we were at home. There are a few negatives that I must impart about the cruise. First, there should have been more hand sanitizer stations available. There should be one at every elevator bank and stairwell. Second, they should be more vigilant with keeping people who smoke off of the pool deck at night. Third, they should have informed everyone that there was a Vegan/Holistic convention going on on the ship. They monopolized the pool deck every night. You could not go up there to just relax. They always had something loud going on. Finally, I think there should have been more thought given to our stop in Puerto Rico. We arrived at 4:00pm on a Sunday night. Just about everything was closed for the evening. So, why did we stop there? All in all, we had a enjoyable time. The excursions offered by MSC were great. Would definitely recommend MSC to others. Read Less
Sail Date February 2020
This was our second MCS cruise and it didn’t disappoint! Great crew, food, shows and ports! I loved the SPA and got several massages. Also used the laundry service and it was excellent! Going on another MSC this month. The only news ... Read More
This was our second MCS cruise and it didn’t disappoint! Great crew, food, shows and ports! I loved the SPA and got several massages. Also used the laundry service and it was excellent! Going on another MSC this month. The only news channel was CNN and we did not like this. Don’t understand why they would only have them. Many others also made comments about this. Really not enough time to eat at 6:00 seating and make the 7:00 show. We skipped dessert and jumped up and zoomed to see the show. (Didn’t need dessert anyway) however several nights we got to our cabin and our waiter had sent dessert to our cabin! That was very thoughtful! All of the crew members we encountered were friendly, helpful and happy! They were cleaning the ship constantly and of course hand sanitizer was plentiful. Our excursions booked thru the ship were great also. Read Less
Sail Date February 2020
My wife and I have traveled throughout Europe, South America and the Caribbean and have experienced some of the finest cruises available throughout the world. The cruise we just completed was a tremendous disappointment. Here are our ... Read More
My wife and I have traveled throughout Europe, South America and the Caribbean and have experienced some of the finest cruises available throughout the world. The cruise we just completed was a tremendous disappointment. Here are our thoughts: * The ship itself was absolutely beautiful. Very nicely furnished, spacious room (we had a cabin with a balcony). But the flow was a nightmare. Like most cruises we've been on, it takes a good week to really get to know your way around. We left still feeling confused on how to get from one spot to another because of the stairway/elevator system. Some got you to some floors and not others. Only one deck (7) allowed you to traverse the entire deck. Others we chopped up and you had to know what stairway to take to get to another spot on another floor. * The food was mediocre at best. The dining room menus were very limited and the food was OK. Nothing spectacular. The buffet on the 14th deck was absolutely atrocious. The same thing day after day. And there was something really strange about how they wet out the food. e.g., At at the salad buffet they started out the with salad dressing, then the chopped up lettuce that always lacked the appearance of freshness, then the toppings followed. Huh? ^ They don't know how to move people. From the time we arrived until the time we left, the lines were terribly long. So expect long waits, especially upon arrival, the buffet lines and disembarkation. * I don't know about the other reviews and question the authenticity of them because we were not alone in our assessment of the cruise as we spoke with other people who were onboard with us. Read Less
Sail Date February 2020
We booked with Holistic Holidays at Sea for their annual vegan cruise. We were keen to see the speakers they were featuring. One of them we were looking forward to just didn't show up yet a substitute was provided. Regardless, we ... Read More
We booked with Holistic Holidays at Sea for their annual vegan cruise. We were keen to see the speakers they were featuring. One of them we were looking forward to just didn't show up yet a substitute was provided. Regardless, we were disappointed that Chef AJ didn't make it. The embarkation was a nightmare. At least an hour long wait in line to get thru the security scanners. Some of that time was time that no scanning was happening. We found out why after we passed the checkpoint and went upstairs to check in. There was another huge line and another hour wait to get to an agent. There was no place for anyone to sit if they had knee or back issues. Disembarkation went well until we got off the ship when we had transfers to the airport. The buses were not there yet. Another hour wait standing in the cold until the bus arrived. Once the bags were loaded and passengers boarded we got to the airport in a timely manner. Due to this being a theme cruise for vegans there were approximately 2,000 vegan passengers. They offered only a single seating in the Black Crab dining room. The lines to get in there was very long also. We decided to eat all our meals in the buffet. The food choices were varied with some repeats but the vegan options were often far too salty and/or too oily. There were big lines for the buffet (on the vegan side). By the time you got to your seat your food was cold. Our cabin was decent as was our room attendant (Percy). We had D9114 which was a balcony cabin. This cabin is a connecting cabin with D9112. We could easily here conversations in the next cabin thru the door. We could also see light from their cabin under the door. Because of the above things we didn't like we won't be booking another MSC cruise nor one with Holistic Holidays at Sea. Read Less
Sail Date February 2020
We chose this cruise for 2 reasons. First we had sailed on the Divina a few years ago and absolutely loved it. Secondly it was the right timing for our schedules (2 couples). We arrived at the cruise port for our embarkation time but had ... Read More
We chose this cruise for 2 reasons. First we had sailed on the Divina a few years ago and absolutely loved it. Secondly it was the right timing for our schedules (2 couples). We arrived at the cruise port for our embarkation time but had to wait 1 hour and even then our cabin was not ready. The cabin was not what we thought we were getting. It was quite small and there wasn’t a sofa (as depicted in the picture of balcony cabin). We had booked early dining but were told it wasn’t available. It was well past 10:00 pm when we finished dinner. After the 1st night, we did get changed to early dinner. The wait staff have too many tables to deal with. We were 8 people at our table and by the time the last person got their food, the first person was finished. The menu was not as good as it could have been. Very little variety and also items that you had to pay for (steak, lobster). The food in the buffet was mediocre at best. Always cold. We thought we would have breakfast in the dining room one morning and that was also cold. This cruise had over 2200 vegans onboard. We went to the theatre every night and the shows were good but not great. The entertainment throughout the ship was not the best. Same performers singing the same songs at the same time in the same place every night. We had the easy beverage package. It wasn’t worth it. Limited choice of drinks. You could get a Barcadi light rum but not a spiced rum. Last time I checked they both cost the same in the liquor store. I could get a virgin daiquiri but not one with rum (but I could order a shot of rum as well as a virgin drink). The service was not as good as other cruise lines, we have been on Celebrity, Royal Caribbean, Princess, and Norwegian. My husband booked the sauna package and there were never any towels. We pre-booked the steak house. First our beverage package didn’t cover the wines available so we had to go to the bar outside and bring our wine with us. We were told that we could only order from one side of the menu and only one of each ( appetizer, entree and dessert). Anything else would be an extra charge, like a baked potato was $4.00. We definitely will not be cruising again with MSC. Read Less
Sail Date February 2020
We have taken 6 cruises with 3 different cruise lines, This was our least favourite for multiple reasons MSC and our travel agent failed to inform us that there would be 2000 vegan cruisers on this cruise and they would be taking 100% ... Read More
We have taken 6 cruises with 3 different cruise lines, This was our least favourite for multiple reasons MSC and our travel agent failed to inform us that there would be 2000 vegan cruisers on this cruise and they would be taking 100% of the early dining. All other passengers were restricted to 8:30 p.m. dining. ( really who eats a meal at 8:30 p.m.? !!!! ) All of our documentation indicated that we would have 6 p.m. dining but fine print gives them the right to change it. The vegan cruisers booked one year in advance, MSC mislead us knowing that 6 p.m. dining was already booked up. The buffet served the same lame food every day, burger, fries, hot dogs and a few pasta salads. There was a pizza shop on board but it looked and tasted like cardboard. There was a great selection for breakfast but they had only one toaster for 4200 people. There was limited seating in the buffet area. Our cabin flooded from a pipe leak on the first and second night, there was not much effort put into the clean up and we were left with wet sour carpet for most of the trip. We got kicked out of our cabin on a sea day to try and address the problem with chemicals and a huge fan, why they didn't do this on a port day confuses me. Our suit case and some of our clothing got wet and had to be washed, our foot wear got wet and sour. They refused to move use to another cabin. Documents and web site indicated that room 12184 is approx 148sqf and balcony is 34sqf. We actually measure it to be 128sqf and 28sqft The announcements were annoying has they were announced in 6 different languages. English is not the main language. MSC is trying to cater to multiple cultures making it difficult for all cultures. Positives, This was the most beautiful ship we have ever sailed. The bar tending, drinks and drink packages was great. Swimming pools and the 8? hot tubs were always clean and never seamed to be over crowed. There was lots of seating on the decks and pool areas. The overall ship didn't seam crowded apart from the limited seating in the buffet area. Read Less
Sail Date February 2020
My husband and I specifically chose this cruise to participate in a Holistic (Vegan) Holiday at Sea. The cruise experience was mediocre at best, but from talking to others, not everyone felt the same way. However, probably 9 out of 10 ... Read More
My husband and I specifically chose this cruise to participate in a Holistic (Vegan) Holiday at Sea. The cruise experience was mediocre at best, but from talking to others, not everyone felt the same way. However, probably 9 out of 10 people we asked had opinions that echoed ours: the crowding, disorganization, and poor food were discouraging.This was my fourth cruise so I had a good idea of what to expect. Italians don't seem to like people very much. I experienced a general disdain at worst, and being ignored at best, by the Italian cruise staff. Staff did not seem to know how to handle a large crowd. There were huge lines to board and disembark. There seemed to be no organization or method. There was very little communication to the passengers as to what to expect. The dining experience was a disaster. There were long lines, the standard food was low in quality, the vegan food also missed the boat as staffers/chef did not seem to understand what "vegan" means. We were shuttled to the dining room when the lines at the buffet were too long. We Holistic Holiday at Sea guests were expected to wear a white armband 24/7, but it was never checked. I did not like having to eat/sleep and shower in the darned armband if it was not used to gain access to the lectures. It was my husband's first cruise and his parting words were "never again." The cabin was comfortable. The bathroom smelled like urine. There was dirt/dust caked under the mini-fridge. The cabin person was sweet and attentive. The high point of our trip was having a room with a balcony (although a doubling of the per-person rate was WAY too expensive), and I spent many an hour out there, because the ship was too crowded. All in all, I was disappointed in the experience. Read Less
Sail Date February 2020
Review of the annual Holistic Cruise from Feb. 21 - 28th. No, I'm not Holistic, see last paragraph. My 1st MSC Cruise was the 11 night over New Years. We had so much fun (see that review) that we had to go again before the ship left ... Read More
Review of the annual Holistic Cruise from Feb. 21 - 28th. No, I'm not Holistic, see last paragraph. My 1st MSC Cruise was the 11 night over New Years. We had so much fun (see that review) that we had to go again before the ship left the U.S. this March for a year. I have to be honest, I picked the Divina again because I've never in our previous 10 cruises seen any ship have the quality of entertainment in not only the theater, but with the entertainment staff that is all over the ship making me feel like a teenager again not to mention how they are so talented. Have to mention the Soul Solutions Band, never had I experienced a better band on any ship. They truly belong in Vegas. On both our cruises we were lucky enough to have some unbelievable staff available to us and I am going to name them because I know they go way out for Cruise Critic (you should be sure to go to the Meet and Mingle they put on for us) and hope they read this. Met the directors at the Meet & Mingle. They remember your name the rest of the cruise. Anna Werner, Cruise Director from Germany. How she does it I will never know. tireless is all I can say but the entertainment is 2nd to none. If people are saying they didn't like it, they don't know what talent is. Ziggy Lisowski, Hotel Director from Poland. Such attention to detail and asks people what is good and bad. Really makes you feel like MSC cares deeply about their guests. Great guy. Ramona Florea, Bar Director from Romania. Of course I met her because of the cigar lounge but her attention to detail on everything really impressed us. And such a nice sweet person. Visen David Seerputtee, Bartender in the Cigar Lounge & Buffet from Mauritius. This guy is the best person ever that could be in his position. His knowledge of everything is amazing. I can't say enough about him, but him being on the ship was a huge factor in our returning. Young guy and speaks at least five languages fluently. Giacomo Riviello, singer in the Pantheon Theater. How he's not on Broadway? I have no idea and neither do the folks I see posting on these boards. He has also been very nice when seen outside of the theater. The Redhead dancer in the Pantheon. Sorry, don't know her name or where she's from, but my goodness is she great and always with the most wonderful smile. Seen her off ship on both trips and was so nice. Like Giacomo, I seriously can't believe she's not on Broadway, although that could be said for all the talent on the shows. The, for lack of knowing what to call them, the roving entertainment staff is Just amazing at all hours of the day and night. MSC and them do it right. I'd like to point out Michelle Rosales and Natasha Van Heerden. I'm so happy they were still on this cruise as they are part of the package that, to us, that has made MSC the best cruise line we've ever been on. These bar attendants were always so kind and made and their friendliness was always a breath of fresh air. Keisha Richard from Saint Lucia and Crystalie ando Zamora from Philippines. One thing I really think MSC could've done to make this cruise better for most on the ship, was let people know before they booked, that if they weren't vegan or Holistic they weren't going to get the early seating and that there would be some minor inconveniences. I fortunately saw on the Cruise Critic Roll Call that it was a Holistic cruise and found out if there would be the regular food, but I requested early seating and a table for two. I got neither of those and when I went to guest services when we got on we were told, sorry, nothing is going to change. I heard more complaints about that. Why hide it? Most people not in that group did not even know it was a Holistic Cruise. I actually, other than the late seating, which worked out good, didn't find any inconvenience from having that organization cruise with us and MSC did an excellent job of not making us feel divided or missing out on anything other than the dining room early seating. Not a big deal. Read Less
Sail Date February 2020
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ... Read More
Embarkation was slow, slow, slow, as was disembarkation. Disembarking the ship was 30 minutes behind after only 60 minutes. We decided to walk off before our time to make our travel connections and found no line, either getting off the ship or at customs. Music (live or otherwise) and a party atmosphere was no where to be found on deck and in the pool area. On stage cooking competitions, trivia contests and zumba was the norm. I'm 63 years old and I was bored as was our teenage granddaughter. Only after we checked in did we find out all 6:30 dinner requests were bumped to 8:30 so a 2000 person vegan group could dine together. Advanced notice would have been nice due to health concerns. One elderly couple had double booked a shore excursion and management basically told them they were out of luck, no refunds. Buffets and Dinners were not the quality of other ships we've cruised on. On the positive side, our balcony room was spacious and very nice. Employee's were friendly and very helpful in most areas of the ship. There were a lot of options for clubs etc. Our shore excursions were fun and well organized with the exception of being reprimanded by an employee for showing up 20 minutes early at our rallying point. She even highlighted the time and said to come back then. The theater shows were fun. Read Less
Sail Date February 2020
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 ... Read More
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 hours to check in, I have never seen a line so long in a cruise to check in, it was terrible. It looks like they don't have enough personnel. The ship is nice, well maintained, and it is clean, our room is a balcony one and we chose Fantastica, so we can have "some" benefits... we did not have it at all. Our dining experience has been the worst of all. We were assigned a dining time and table, which we requested to be changed, of course, nobody took care of it. The crew treats you very bad, all of them are on a moody mode. The restaurant "manager" was very rude, and in general all of the customer service crew were very rude. My husband and I finished having dinner at the Buffet on deck 14. They are not practical at all, you have to register a CC or debit card within 48 hours after departure. There is a $250 pre-authorization that you get, and you will have problem after you spent those $250, we could not charge Casino cash to our room because of "insufficient funds", we could not have any drink, because of "insufficient funds". Went to the customer service, but even with two cards assigned to my cabin, we still could not buy anything additional. We have never felt so limited, we always traveled before with Royal Caribbean and NCL and was super nice, very good customer service, and you put a CC on your card and that is set, all you consume or buy goes to your room card and voila, everything works, but not in MSC Divina. We felt very frustrated. When we got to Ocean Cay I called customer service to check my account and make sure I can use my card, they told me everything was ok, and I could buy anything I wanted. We went to the Island, it is very nice, after a while of being there, We were thirsty and wanted to have a drink. When we went to buy a bottle of water and a Pina Colada, we could not, our card "did not have credits/funds". I was very frustrated and had to leave the island in order to fix the problem. The staff at customer service just apologized because someone did not update the system. Horrible. The entertainment is very poor and mediocre, the first night was "Autumn in Paris" a 30 minute show, with acrobatics and tango, the second day, the show was called "Extreme", with more acrobatics, the same dancers of the day before, but with lack of taste, we left because it was really bad. There are not much activities to do on board. I don't think I would travel again with MSC. Read Less
Sail Date February 2020
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived ... Read More
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived around noon and got in line to check in. It seemed a little slow, maybe took about an hour to get us checked in. We got a boarding group number and had to wait for a while before they started to let us on board as they were running behind. We were on the ship by 2:00pm and able to get lunch. While you can't tell from the outside, the inside of the ship is very beautifully, and uniquely, designed to where you understand why MSC likens it to Sophia Loren!! The ship has many different bar and lounge areas, most of them with an Italian flavor, for guests to hang out at and relax in and take in the various entertainment options that were available to us. Overall, it was a very pleasant environment to be in. We thought that the entertainment options on the Divina were one of the best that we've ever encountered on a cruise. The nightly productions were extravagant and entertaining. There were multiple musical sets and bands throughout the ship offering a variety of music to please all. I thought the quality of the musicians was a cut above and we loved spending time in the evenings before dinner hanging out in the atrium listening to music while sipping on an adult beverage and chatting with our fellow cruisers. The food on the cruise was good, nothing special to distinguish it from any other cruise, other than their made from scratch pizzas. The breakfast buffet was fine with the usual assortment of breakfast items. The lunch buffet is somewhat limited in terms of what was offered, with a daily dose of pastas and other items. As noted above, their pizza was excellent and available anytime. We did the sit down dinner and were pleased with the service and the quality of food. We did not try any of the specialty restaurants, so unfortunately cannot tell if any of them were worth spending extra for. We had the basic drink package, which comes in handy. While the package that we got limited us to drinks that were $6 or less, it was fine for the most part. It would have been nice if MSC would allow you to use the package for more expensive drinks and just charge you the difference over the $6. However their policy is to charge full price, which meant that we tried to stay within the $6 range. One thing that we struggled with was getting our preferred dining time. MSC for some reason assigned us early dining (6pm) while we wanted the later dining time. Usually on other cruise lines it is not an issue to get it switched. However, I twice called MSC's customer service before the cruise and they could not help me change it. I tried changing it when we were checking in at the terminal, only to be told that we had to do it on the ship at the restaurant. When we tried to do it on the ship, the maitre d' told us that no table were available and the best he could do was put us on standby. So when we came back for the later dining, he acted like he might not be able to accommodate us. At which point, I got a little upset with him and told him in no uncertain terms that we felt like MSC was lacking in customer service and in taking good care of their guests. I also shared with him how hard we had tried to get it corrected. Whether he got tired of dealing with me or I might have actually said something that resonated with him, he told me to wait a few minutes while he found something. Which he did and we were able to get the later seating for the rest of the cruise. So that turned out fine in the end. As for the ports we visited, our first stop was at Freeport, Bahamas and it's an okay port of call with limited things to see and do. We had been there before and toured the island, so were content this time to just hang out at the cruise port visiting the local shops and having a drink at Senor Frogs. Our other stop was to MSC's private island called Ocean Cay!! Firstly, it's brand new and we were one of the first ships to stop there. Wow, what an awesome place!! It's literally a private oasis with different beaches all over and a fun way to spend the day. The ship was didn't leave till 11pm and so they had evening entertainment on Ocean Cay, highlighted by the Lighthouse light show. Really a must see and experience!! Disembarkment was fairly easy and hassle free. MSC assigns disembark times based on cabin numbers (with the flexibility to get off early if needed) which makes for a simple, yet effective system. We got into Miami early and when our number was called, we breezed through customs and immigrations. Overall this was a very good cruise, one that I would highly recommend. We loved the ship, loved the entertainment, loved the service, loved their private island. However, I am not impressed with MSC's customer service system with long delays in getting a hold of the rep and finding out that they are very limited in how much they can help you. Also, not a fan of being assigned a dining time that is not what we wanted. I think that MSC will have a challenge winning over American cruisers if they cannot change their customer service system. Which is why I did not give them 5 stars. Read Less
Sail Date February 2020
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a ... Read More
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a balcony room and it was a great size for a cruise ship, even bigger than some hotel rooms I have stayed in. The bathroom was also great and the shower had a great design where you could push the doors in if you want more room when you are not showering. Overall, the cabin was one of the best things about my cruise. Dining: The food on the ship blew away my expectations. I keep hearing so many bad reviews on this topic meanwhile it was incredible. The buffet was insane, the other restaurants look excellent, and even the Black Crab, the main dining hall, had some amazing dishes. Now, there were some dishes I ordered that were weird and that I didn’t like. However, the dishes that were good totally overridden the bad ones. The New York Serlion Steak was one of these amazing dishes that I would highly recommend. In addition to the restaurants, there were also many other food spots in the ship. I loved the one in the Plaza del Doge. There was a bakery there that gave complimentary desserts. The pistachio cream cake there was the single best item I had on the cruise and cake that I had in a long time. As a result, the food itself was a huge factor in my good experience on this cruise. Embarkation: Ok, this was horrible. We were standing in a 3 hour line to get into the boat and they didn’t even offer the guests anything to compensate for this. The people that have ridden MSC said that this has never happened before so I don’t know what happened. In addition, the muster drill was crazy since there was direction and nobody could hear the announcements. Lastly, there was a ferry accident in the Miami port, which delayed our ship until 3am to depart. This was not their fault but they did not do a good job communicating the matter to us. They really need to improve on this. Activities and Entertainment: The cruise line did a great job in both categories, as they had so many activities and entertainment all over the ship at all times. I would highly recommend this cruise because of this. Recreation: This cruise shop has great facilities, including amazing pools, hot tubs, workout machines, and even a sports arena. I loved these facilities and I hope that other ships have facilities as good as this ship did. The one thing I would improve on is the water slide because I got stuck in it due to it being too flat. Public rooms: This ship had many great bars and beautiful public areas with many different varieties of entertainment in each of them. I especially loved the black and white lounge and the atrium. Service: Like the food, there are many bad reviews on the service. However, the staff treated us very well. They were very helpful and attentive. Overall, they made my cruise experience much better. Private Island: This place was beautiful. The beaches were incredible and the food on the island was great. In addition, they had amazing activities and excursions on the island, including jet ski tours, parties, and even a lighthouse light show. It was probably one of the best things about the cruise. Value for money: If the cruise was this good for the low price I got for it, it was obviously worth it big time. As a result, I recommend this cruise for anybody who thinks of taking it. Remember to not reflect what the cruise could be like based on only bad reviews and take all of the reviews into consideration. Read Less
Sail Date February 2020
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of ... Read More
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of the first people to go to MSC Ocean Cay on that November cruise on MSC Seaside, but the island was deemed not ready. We were given future cruise credit to compensate. We used that future cruise credit to book this 3-night cruise on MSC Divina that allowed us to visit MSC Ocean Cay. Embarkation day (Feb 18, 2020): We arrived at the Port of Miami around 12:30. The line was longer than I remembered. We got on board and to our room around 2:45pm. I heard from other passengers that they arrived around 1:30-2pm and only waited about 1 hour to board. So, maybe it's not good to arrive too early as we did. My wife had to use the restroom as soon as we got to the cabin. There was no toilet paper or tissue for her to use. I called for service twice, and after 30 minutes I went off to find toilet paper on my own, while my wife waited in our cabin restroom. Needless to say, we weren't impressed to start. There was also only one pool towel (supposed to have 2). When you consider that MSC charges you $20 per towel for not returning them, you want to make sure you at least start out with the proper number. We called and received another towel without any trouble. We then proceeded to the welcome buffet. We absolutely loved the buffet on MSC Seaside, and we thought MSC Divina's buffet was actually even better. It seemed like they had even more options, and of course the area was clean and the presentation of everything was immaculate. The safety drill was scheduled to start at 4:45pm. We arrived on time to our location after asking around exactly where "I" was. Of course, the rest of the crowd didn't show up until probably 5:15pm. The whole thing seemed disorganized. We were glad to get it over with. Dinner at the Black Crab at 6pm was great. We were seated with another couple, which was an unexpected but pleasant surprise. We tried to eat quickly so we would be outside for the 7pm sail away. However, at 7pm, the ship was still tied to the dock, access ramps were still connected, and it seemed like the ship was not going anywhere at any time soon. There may have been some announcement, but it was quick and difficult to hear if there was one. We continued to hang out on the ship and grab drinks until the theater show at 9pm. With the ship still in port at Miami, the cruise director greeted the crowd at the 9pm theater show and explained. A car had fallen off of a ferry with two people inside, and search efforts were obstructing the exit of our ship. She assured us we would be underway around 11:30pm. We did not hear any further announcements. Around 1am, my wife and I went to sleep, hoping to wake up in the Bahamas, but wondering if we might wake up to still find ourselves in Miami. Around 3:00am, we were awaken by the rumbling of the ship's engines and propellers maneuvering us away from the dock. Alas, we were on our way. As we hit the open seas, a constant repeating loud banging was keeping me awake. After realizing it was coming from the balcony, I went outside and realized that the door that separated our balcony from our neighbor's balcony was not locked. It was swinging wildly in the wind, banging loudly on the wall and chairs. I propped a chair up next to it to hold it still until the morning. Not major, but this, along with the lack of toilet paper/tissues, and the missing beach towel painted a picture of inattentiveness in my eyes. I should note that our first cruise with MSC we had an Aurea balcony, and on this cruise we were Bella. I think I saw the difference. Freeport, Bahamas (Feb 19, 2020): Due to the ship's late departure from Miami, all excursions in Freeport were canceled. Luckily, we did not plan on getting off the ship here. The weather was beautiful, and we found great tanning spots on the ship after a nice workout at the gym. We were starting to feel the way we felt on our first MSC cruise - beautiful ship, beautiful people, unlimited drinks, and great food. Shows that night included an extreme acrobatics show and Beerprov comedy. Beerprov was funny on Seaside so we tried it on Divina. It's essentially just a group of stand-up comics doing improv comedy. It's funny the first 1-2 times, but the routine was basically the exact same on Divina as it was on Seaside. Still pretty funny since they are improvising. The Extreme Acrobatics show was awesome. It wasn't just acrobatics. There was a young man singing who was truly inspiring. He really had the crowd engaged. Very fun show to watch. MSC Ocean Cay (Feb 20, 2020) This was the main event! The reason we booked this 3-night cruise in particular. We were supposed to get to see this island back in November, and now here we finally were. At first glance, the island looked clean - white sand, freshly painted colorful buildings, and clear water. We were worried about finding spots on the beach on this small island with potentially 4,000 ship passengers roaming around. However, this island is designed in such a way that it has the beach area of an island 10 times the size. There were open beach chairs everywhere. There were bars conveniently located around the island. Snack shacks were scattered around, with one main dining area more centrally located. Alcohol packages and food are included on the island. It was very easy to go back and forth from the island to the ship, since the ship was docked. We hung out at the beach all day, went back to the ship for dinner and to change clothes. Then we went back to the island at night for the lighthouse show and dance party. We had a great time. This stop made the entire cruise. It was great to be able to hang out on the island at night and not be rushed back to the ship by 4-5pm. We were told to be back on board no later than 10:30pm. Read Less
Sail Date February 2020
To begin with, this is a beautiful ship - my mom treated six of us to 3 cabins with balconies and the rooms were nice, the ship appeared to be well cared for, the food was wonderful, the staff excellent and with the exception that there ... Read More
To begin with, this is a beautiful ship - my mom treated six of us to 3 cabins with balconies and the rooms were nice, the ship appeared to be well cared for, the food was wonderful, the staff excellent and with the exception that there was NEVER a deck chair to be had, all was going very well for us. In regards to the deck chairs, you would think that with the countless daily announcements in the endless languages one would pertain to something like, "please do not save chairs for hours simply by placing towels on them unless your party is all together and actually occupying one of them." It seemed like no matter how early we got up the chairs were forever taken and we came to expect the situation as thus. The problem for us arose on the 9th night of our trip when our cabin sprung a leak over the entryway. The "engineers" came and buckets were placed about the doorway, however, by the second night, we requested that we be moved to another cabin as we had started getting quite ill. It was smelling musty and not having any idea if this was an ongoing situation we feared for mold. We were moved to a windowless room for the night and the next day to a balcony room that was closer to what we had booked. By this time my mate and I were quite ill and ended up spending the remainder of our trip in our room. We were told that we going to be treated to a bottle of wine for our trouble and then we were told that we were going to be receiving a "bon voyage" gift of some sort, neither was delivered regardless of the numerous calls made to check on the promised "compensation." One got the feeling they really could've cared less, so if your concern is mold, or getting good customer service or if you wish for a deck chair or two during your trip we would not recommend this line. Read Less
Sail Date February 2020
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.7
Rates 5.0 3.7

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