Sail Date: February 2019
We paid $119 each to see the Maori Performance and that same performance was offered as free entertainment on the ship the very same night titled Haka The Legend.. We voiced our concern and Princess make a generous (???) refund of $12. ... Read More
We paid $119 each to see the Maori Performance and that same performance was offered as free entertainment on the ship the very same night titled Haka The Legend.. We voiced our concern and Princess make a generous (???) refund of $12. Please be leary of excursions offered by Princess Cruise Line. Food was average at best both in the formal dining room and at the buffet. Desserts looked very good but lacked taste--almost a lack of sugar. Very disappointed you had to pay for ice cream rather than have it offered as a buffet dessert. Specialty Steak House Restaurant food was very good. Ship needed updates as railings in both verandas and around decks need refinishing. And decks were often closed to walkers and joggers. Room steward was very friendly and did a good job of keeping room clean but he was very difficult to find when items such as ice were needed. Princess Line was very disappointing after many successful cruises on Holland American Line. Read Less
Sail Date: January 2019
My wife (a travel agent) and I travel a lot and cruise often; at last count, 52 cruises on 14 lines, giving us a fair basis for comparison. We booked back-to-back cruises on Sun Princess for 13 nights in New Zealand and 14 nights in Fiji, ... Read More
My wife (a travel agent) and I travel a lot and cruise often; at last count, 52 cruises on 14 lines, giving us a fair basis for comparison. We booked back-to-back cruises on Sun Princess for 13 nights in New Zealand and 14 nights in Fiji, departing Sydney in both cases, based on a prior favorable experience in Alaska on this line and because New Zealand and to a lesser extent Fiji were on our bucket list. I won't dwell in this review on the ports themselves, which vary from idyllic (e.g. Bay of Islands and Napier, NZ) to grimy and dangerous ( e.g. Suva and Lautoka, Fiji). Certainly the port selection and itinerary could have been much better on both cruises but some things are beyond anyone's control. What is in control of the ship, however, is the cruise experience. In this regard, Sun Princess is a fail. It is the quintessential "old-school" cruise experience dumbed down to accommodate the masses and falls into that growing pool of cruises based entirely on budgets that nickel and dime customers to the point of annoyance, and in that regard I have no love for "The Love Boat" and wish it a speedy and short journey to decommissioning. For starters, the condition of the ship is appalling. Tiny rooms typical of 50s ships can be forgiven, but nonfunctioning spa tubs, showers and sinks in public rooms cannot. There is literally rust, missing and broken tile, clouded windows and a worn and tired look everywhere. To it's credit, my bed was excellent and the TV and other room amenities were fine, including the balcony, but I could not escape a cramped feeling. To some extent, the worn and torn look of the place is offset by the things Princess does right--efficient embarkation and disembarkation, snappy room service, attentive steward and dining staff but even these are overwhelmed by my chief complaints: poor food and a pervasive nickel-diming atmosphere that destroys the cruise experience. Princess charges $35 per person in it's Curtis Stone, Kai Seafood and Sterling Steakhouse restaurants. The two former ones are merely bumpouts in the hallway and I don't see why I should pay to dine with traffic walking past, an opinion shared by others because these restaurants were empty for lunch and dinner. It also has hefty drink charges, charges for anything beyond a basic coffee, charges $3 for room delivery pizza, charges nosebleed prices for soda, water, internet, laundry, and even had the gall to charge people $15 for a bus to the town of Lautoka after docking at an industrial dock! It's shore excursions are double the price of similar excursions offered on shore at each port of call and, of course, one must run the gamut and annoyance of ship's photographers, cheap art auctioneers and cruise ship jewelry hucksters every single day, over and over. One has a choice of dining at a preset time with a table of others or "anytime" dining in the Grand Dining Room, where you can choose to dine alone or with others. We like the shared concept, pioneered by Norwegian some years ago and found meeting others (in these parts 90% Aussies) to be the best part of the cruise. Unfortunately, I can't say the same for the food. In two cases, my fish was absolutely inedible; most meals were tasteless and underseasoned; small portions, especially of beef. Amateurish presentation, half-cooked vegetables, the list goes on. While I am no "foodie' I can state categorically that for a cruise ship this food was below average. The Buffet, however, was even worse. I simply could not find anything comparable to an all-you-can-eat-kids-eat-free in any suburban shopping mall. In this regard, Princess has formal nights, a custom from the old days except on Cunard and a few others. Since they do not have the class or foresight to offer the full Main Dining Menu in the buffet or stateroom on those nights, my wife and I went to the Buffet; available food was so poor we spent "formal night" in our room eating a hamburger, a fact which I will always associate with Princess. Since this review is already lengthy I will pass in stating that entertainment was the usual fare, not bad. Kids are permitted and generally monopolized all but the adults only pool and were running everywhere; the casino is small, does NOT offer video poker but has a few blackjack tables and reel-type arcade slots. My wife and I are planning a full Australian cruise and to drive New Zealand, the best way to see it, as well as a number of other adventures. However, after this experience we're back to smaller ships on higher rated lines. Sorry, Princess. Read Less
2 Helpful Votes
Sail Date: January 2019
Don't sail on this ship. it's only princess ship we've sailed on, so can't speak for all ships, but in general, i would recommend paying more and getting more, because princess charges extra for everything. Their ... Read More
Don't sail on this ship. it's only princess ship we've sailed on, so can't speak for all ships, but in general, i would recommend paying more and getting more, because princess charges extra for everything. Their flight arrangements involved many hours waiting in many airports. while we did like premium economy of air new zealand, it was truly inconvenient to have to fly into aukland, then fly to sydney to get on ship and then sail back to new zealand...and the reverse on leaving ship. direct flights to and from sydney are available...make your own arrangements, or insist on direct flights. Balcony room smelled, was drab and rundown with miniscule bathroom with chips and gouges, ridiculously small, rusted metal balcony with paint chips on chairs. ship itself was rust ridden and they were whitewashing it while in ports. only the public areas looked like they were maintained. Food was usually terrible. internet was spotty and expensive. Some of the excursions were good, but always rushed. never enough time to explore port cities. we didn't compare prices for on shore tours, but told by other passengers that princess prices were exorbitant. best excursion was swimming with dolphins. Worst was waitomo glowworms, ignore those trip advisor reviews...basically spent 15 minutes walking in cave and 15 minutes in boat looking at one dome of glowworms...after a 3hr drive there and 3 hrs back...cost $299 and not worth it. Highlights were some of the shows (though always really loud, bring ear plugs) and entertainers. Read Less
Sail Date: December 2018
This was our 10th cruise with Princess. and other than the problems we had with our cabin, it was an enjoyable one. We were disappointed with Christmas dinner,even though it was enjoyable, Princess didn't cater for a traditional ... Read More
This was our 10th cruise with Princess. and other than the problems we had with our cabin, it was an enjoyable one. We were disappointed with Christmas dinner,even though it was enjoyable, Princess didn't cater for a traditional Australian Christmas meal, all of the staff were friendly and helpful, the food was fresh and very tasty wherever you dined. Drinks were a bit pricey, but your on holidays so enjoy.The shows were entertaining and cruise staff worked hard to entertain us. The ports that we visited were not what we were expecting, some were beautiful and others were dirty and hard to get around, we didn't go on any ship excursions, preferring to explore in our of time and pace. if we were to go there again we would definitely use the ships tours as they knew the best places to go, and believe me there weren't many. So all in all the cruising was enjoyably, a great way to spend Christmas and New Year. Read Less
3 Helpful Votes
Sail Date: December 2018
Having cruised quite a few times with Princess, the last time being an identical cruise to this going to Fiji in April 2018, we were more than happy to recommend them to our friends who had never cruised before, who came with us. Imagine ... Read More
Having cruised quite a few times with Princess, the last time being an identical cruise to this going to Fiji in April 2018, we were more than happy to recommend them to our friends who had never cruised before, who came with us. Imagine our disappointment and embarrasment to find nearly everything had changed noticeably for the worst over the previous 8 months. On a positive note, the carpet on the top deck had been renewed together with some new sun loungers. The staff remained as friendly & helpful as ever, albeit the restaurant staff seemed a little less professional and the captain managed to avoid the threatening cyclone by speeding up.Embarkation from White Bay in Sydney & disembarkation were both handled very well. On the other hand, on-board drink prices have escalated. A cheap bottle of wine in the restaurant was $29 - $32 and is now $46 - $52. A couple of dollars we can understand but not this price jump. A glass of wine now costs $15 - $16 and cocktails have increased from around $11 to $15. To add to this, lobster tails & surf & turf are no longer menu options but extras at $24.50; ice cream is no longer available in the Horizon buffet but on sale at the kiosk on deck & even the launderette has increased from $3 to $7.50. There is no longer a "Happy Hour". Whether this is to tempt us into buying the drinks package at $89 per person per day we don't know but one of the barmen confided that takings had fallen by half. If we were paying for improved service we would not mind so much, but the catering has taken a definite turn for the worse. The Horizon now features items such as meatloaf & boiled brisket as roast of the day and the other choices are well down on the previous cruise. Food quality in buffets is always variable but the quality in the Regency dining room has gone noticeably downhill. Food is usually overcooked, or maybe left to dry out while waiting to be served. My wife had an ongoing battle at breakfast to get eggs that were somewhere in between rock hard and running off the plate. On one evening, two of us ordered steaks cooked "medium", to be safe. One came done to death & the other had blood flooding the plate. After a while we stopped complaining as we felt sorry for the waiters whose fault it wasn't. There seemed to be fewer waiters in the Regency with regular waiters doubling as drinks waiters which probably accounted for service times often stretching right out. Again, maybe Princess want us to pay for the premium restaurants if we want good food. To rub salt into the wounds, the wc in our cabin would not flush. After a couple of requests, they managed to get it working but the following morning, with one of us desperate, it again would not work. In fairness they managed to get it working again but it limped through the rest of the cruise demanding several minutes of attempts if it had been left for any length of time. As the ship now looks very dated and has a liberal coating of rust and Fijian ports are not the most inspirational, our friends went home very disappointed. We have another cruise already booked this year with Princess, but if that is no better we shall not be booking another. Read Less
9 Helpful Votes
Sail Date: November 2018
We have cruised many times with many cruise lines from the opulent to the mediocre we are very easy going and not hard to please but even we have out limits. Our cruise to NZ was a birthday milestone celebration and we saved hard to make ... Read More
We have cruised many times with many cruise lines from the opulent to the mediocre we are very easy going and not hard to please but even we have out limits. Our cruise to NZ was a birthday milestone celebration and we saved hard to make it happen now we wish we had have saved a bit more and gone on another ship.- What a total disappointment. The food the first week on in the Horizon was fresh but three days before we were to disembark the quality went downhill rapidly. It tasted like leftovers revamped. As for the daily entertainment we had – 1.Paper plane competition -2.Teeth whitening -3. Bridge card game - 4. Hair straightening how to stop your hair frizzing – Yep- the excitement went on.- OMG- I was so bored I wanted to throw myself overboard. The toilets both public and cabin had non-stop problems passengers had an issue with either their toilet or their cabin including flooding. Then it was our turn to have a toilet disaster - Our toilet over flowed just before 8am having just woken up were like a deer in a headlight we were both not with it panicking trying desperately to stop the water overflowing but all to no avail, the water was cascading over the step like a waterfall . We quickly rang the pursers desk ran up and down the corridor in my Pyjamas looking for staff but the floor was deserted. Eventually some passengers come out to see me running around in my pjs, disgusted they kindly went to get help as well. Two phone calls later the steward finally shows up with a small cloth the size of a face flannel to mop up the water the the poor steward had a look of horror when he saw how bad the flooding actually was. We had to walk back into the room walk through the septic water to throw some clothes over Pyjamas go down stairs to the atrium where the front desk was. We must have looked a sight unwashed, bed hair and totally confused. I walked up to the Pursers desk told her our room was flooded and what will we do now? She just glared at me like I was totally inconveniencing her and said ` We are working on it`. Offended by her dismissive attitude I asked to speak to the her superior she said abruptly ` Go sit over there somewhere buy a coffee and wait the manager is busy.` We waited for hour and half before I walked back up to the desk and asked if we had been forgotten. The manager came out clearly on defense with her fake smile informed us she is aware of the problem I pointed out that we had out Pyjamas still on that we needed to shower and change. Reluctantly she went away came back with two Temporary cruise cards to go and shower in an EMPTY cabin BUT we can NOT sleep there we were to go back to our own cabins that evening. When we tried to explain how saturated our carpet was and why can’t we use the temporary room if its empty she said ` I don’t want to move you as its only two days till you disembark. They will make a decision later and someone will find us and let us know. 2.30 still walking around with our shower bag and pjs in a bag we went back to our old cabin to assess the situation the carpet was still totally saturated the musty smell was overpowering the carpet dryer was deafening and it was obvious that it was going to take a few days to dry it out properly. The water had seeped into the room next door as well. We went back to the purser’s desk ` Can we PLEASE change rooms? Sorry the manager is in a meeting I can’t make that decision you will have to come back at 5pm. I was ready to explode, I said ` R U Kidding? You have an empty cabin yet you want us to go back to a room that is clearly a Health Hazard do you understand it is Septic Water from the bloody toilet? It’s bad enough we had to walk through it in bare feet then breath in , Now you want us to sleep in in as well. ` Her reply` madam you will have to come back for the managers decision` - She did NOT care less and could make it more apparent. So the Temporary card they gave us were useless they kept being rejected due to NO number. So our id had to be confirmed before we could purchase a drink. Very embarrassing in front of other passengers to say the least. Finally after 9 hours of angst they finally decided to let us use the empty cabin. We had to go back to our old cabin and pack our suit cases and unpack them again in the new room. So its now 5pm . The room hadn’t been cleaned since we showered in the morning so cold soggy towels is all we had to dry ourselves. We were so exhausted we showered sat on the end of bed demoralized broke down and sobbed. - The manager had a bottle of wine sent to our room but it was a shallow token gesture too little too late. The way we were both treated is inexcusable; We can both honestly say that we have NEVER been treated with such contempt. The abrupt, dismissive and condescending attitude in which we were both treated made us feel like the Irish on the Titanic. Having cruised many times we are both members of the Loyalty points Captains Circle. One would ask ` Where is the loyalty and respect shown to the passengers? This has not been a relaxing trip we were both too scared to use our toilet so we would have to go to a public toilet to avoid any more embarrassment which is unforgivable. I have Multiple sclerosis and all the stress took its toll and I have relapsed; this was supposed to be a 60th birthday celebration what a disappointment. We cannot speak highly enough of the cabin stewards and the drink waiters who work hard long underpaid days they are worth their weight in gold. - This is more than I can say for the arrogant European front desk staff who have a severe superiority complex with a disgusting lack of people skills who abruptly talk down to the passengers with utter contempt as we were to find out first hand. Read Less
1 Helpful Vote
Sail Date: May 2018
I was unfortunate to have a severe allergic reaction to something I ate on board and my whole body was covered in welts and a red itchy rash. I also collapsed in my stateroom. I was presented with a medical bill for almost $1600-00 for ... Read More
I was unfortunate to have a severe allergic reaction to something I ate on board and my whole body was covered in welts and a red itchy rash. I also collapsed in my stateroom. I was presented with a medical bill for almost $1600-00 for treatment of which $1070-00 was for professional services only and the rest for medication and supplies. Absolutely riduculous!!!! Not to mention the attitude of the nurse who had to attend to me because it was 2-00 in the morning. She was not very happy and certainly let me know it. The other staff, whilst polite, were very abrupt and unsympathetic. Not much better to be said for the rest of the cruise. Ship is quite old and worn in certain areas i.e. taps not working and lifts very slow or not working. Food was average. Stateroom steward was excellent. Entertainment was very good but not long enough. Read Less
1 Helpful Vote
Sail Date: May 2018
Why did I choose this Cruise. The reasons are many and varied and in retrospect I am wondering why. Firstly this cruise started and left from my home port of Fremantle, as did my previous Princess Cruise, the 2015 INDIAN OCEAN ... Read More
Why did I choose this Cruise. The reasons are many and varied and in retrospect I am wondering why. Firstly this cruise started and left from my home port of Fremantle, as did my previous Princess Cruise, the 2015 INDIAN OCEAN ODYSSEY There were no other cruise lines operating this itinerary from Fremantle, it was this or nothing, extremely limiting in this case. Having arrived at the Terminal and started the Check in procedure, all was going well until the point an impatient Staff Member snatched my documents from my hand and scattered them all over the floor along with other papers and money that I was attempting to put back in my document folder, at this point I was separated from my wife who was whisked along one of two lines, it took sometime before we met up again at Immigration, from there things proceeded quite smoothly. The cabin was fine. it was referred to as a STATEROOM, Poetic License here, but that was OK with me, I got what I expected. We chose to eat in the Horizon Buffet as we did on our previous trip when we enjoyed most meals, For this trip the Horizon was a let down, mostly the food was limited to cheaper quality meals that were mainly Luke war to just about cold in some cases. There was a distinct lack of fish dishes, Prawns that were plentiful on the last cruise, were not in evidence until the last night. The Roast Meats were predominately Pork. Having said that, the Pork was some of the best I had ever eaten. Some of the Soups were excellent and mostly HOT (Temperature wise). The choice of Bread and rolls was very good and of the highest quality. Sweets were a big let down, mostly Jellies, Bread and Butter Pudding and similar choices. The NO ICE CREAM was a poor decision to remove from the sweets menu, when people asked, they were told if the wanted ICE CREAM, that they could go down one deck and buy it. Hmmmm.!..... that went down well with everyone. Excessive volumes from the CINEMA under the Stars seemed to be in excess of OH &S safe levels, to the point, where it was impossible to hold a conversation across the small tables. Repeated requests to reduce the sound level were ignored, to the point of desperation, where I rang Princess in Sydney to ask if they could possibly intervene, this also fell on Deaf Ears, they may have encountered this excess volume in the past. This noise pollution was NEVER RECTIFIED. Outdoor seating was very uncomfortable ( old chairs from the Pizza Bar I think. Drink prices, from water to Alcohol were priced at Top End restaurant prices, considering that alcohol would have been purchased by Princess at DUTY FREE prices, it was definitely a RIP OFF considering guests were limited to two bottles of wine. The constant Sales were most annoying and restricted movement around the ship. This was fine for people who like to shop, but we were on a Cruise, not a daily trip to a SHOPPING MALL at sea. Entertainment was very good and varied, and well patronised and enjoyed by most. Internet pricing was high, having said that , I found it fast and efficient. Bar service on Deck 12 could have been much better, some Bar Staff were excellent, whilst others left a lot to be desired. The TERRACE GRILL was Top Notch with great staff and fast service, however the Menu was limited. Ships Announcements, were mostly gibberish when they were done by staff with English as a second language, in comparison to the Clear and Concise English of the Captain. General Announcements need to be improved. Princess promote themselves as Cruise specialists, This is different to what they deliver, and is far from what cruising once was, what they provide is transport, a bed and board and a shopping mall with different destinations. This may come across as a whinge, however I was asked for a review, so there it is, Warts and all. If you were on this voyage, and have no criticism, then you are just the people Princess want. as long as you accept declining standards of Cruising, this is what you get. Read Less
6 Helpful Votes
Sail Date: April 2018
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room ... Read More
The outdated swirly carpet that I initially saw upon embarkation didn’t bother me. The chipped paint in the lift upon entering the first elevator didn’t bother me. In fact the pube that we found on the pillow upon entering our room didn’t even bother me - we actually thought it was funny and affectionately name him ‘Pete The Pube.’ What did bother me though? The gut wrenching smell of mould and, even worse, sewerage, particularly on the lower floors of this ship! My friends were on Emerald deck and there were buckets along the corridor catching drips of who knows what leaking everywhere - it was gross and disgusting! Thankfully I was high up on Aloha deck. I’ve been on many cruises in my time and this ship was in the worst state I’ve ever seen... I only spent 4 nights on her, but I could not have stayed another night! 300 passengers embarked for the last 4 nights of a full New Zealand Cruise heading back to Sydney. We were excited and were ready to party... only to be told that the nightclub would be closed by 11pm and that was then end of our fun for the night - which is sub standard from the many cruises I’ve taken. There were constant leaks on the top decks as well, which were unsafe, you had to be really careful. I couldn’t believe that once I disembarked in Sydney this ship was on its way through the Pacific and on its way up to Hawaii... it really needs to go straight to a ship yard and taken to bits for parts! The crew tried their best, but they know they’re on a sinking ship...all I can say is BUYER BEWARE! Read Less
5 Helpful Votes
Sail Date: March 2018
Our 13 day accommodations on the "Beautiful" Sun Princess, as we cruised around New Zealand tarted like this! The balcony was covered in rust, and the whole room smelled very unclean and musty. We felt like we were on a barge, ... Read More
Our 13 day accommodations on the "Beautiful" Sun Princess, as we cruised around New Zealand tarted like this! The balcony was covered in rust, and the whole room smelled very unclean and musty. We felt like we were on a barge, rather than a (so called) "luxury cruise liner!" After complaining to several people, they painted over the rust and cleaned the carpets and also cleaned the mould off the ceiling sprinkler. The room smelled cleaner and since the ship was fully booked we accepted the situation. Aside from this, from day one there was also a very strong and very unpleasant sewage smell all around the ship, which we brought to the attention of Customer service as well. We were told that they were aware of it, and it was being addressed. The smell continued for the entire 13 days! We also brought this concern to the attention of the Chief Engineer as well as the Captain himself and were given apologies but nothing was rectified. As for the rest, we found the food adequate as was the entertainment. This was our 11th. Cruise with Princess, so needless to say were shocked to find such a decline in our overall experience. Since returning home I have written these concerns and observations to Ms. J. Swartz, President of Princess Cruise Lines, and sent copies to their Customer service dept. as well as Ms. L. Black, manager, customer relations, and heard nothing so far. How can a company as large as "Princess" allow this ship, and probably others as well, to continue cruising around the globe under these deplorable conditions? Shame on you for still taking our money and subjecting us to anything less than what we deserve and dearly pay for! Read Less
3 Helpful Votes
Sail Date: March 2018
The most important reasons we chose this itinerary were: 1) see & cruise Fiordland Nat'l Park & Milford Sound, 2) traverse the Southern Alps of NZ, & 3) visit a Maori village to experience the culture, meals, traditions, ... Read More
The most important reasons we chose this itinerary were: 1) see & cruise Fiordland Nat'l Park & Milford Sound, 2) traverse the Southern Alps of NZ, & 3) visit a Maori village to experience the culture, meals, traditions, etc. of the NZ islands. We got to see only #3 because bad weather cancelled going to the ports servicing Fiordland and the Southern Alps. All the other ports were just added fluff to us with interesting wine tours in NZ that helped us forget our disappointments, but only briefly. The Sterling Steakhouse on this ship was also a BIG disappointment. It is not even a dedicated restaurant anymore....just a section of Lido Deck's Horizon Court buffet dining room partitioned off with screens. You can still hear all the kitchen noises of Horizon Court & you can hear all the conversations (including screaming & misbehaving children) of Horizon. These conditions make the "luxury" dining experience that used to be Sterling Steakhouse a total farce, and Princess still has the audacity to charge $29 per person to experience it. A total rip-off. As for the new "Share by Curtis Stone" dining experience that charges even more per person, one look at that menu tells you nothing is appetizing & there are only tasting portions, not real food items for a good meal. Our mini-suite stateroom was not stocked as it should've been upon our arrival because the steward was re-assigned to another job at the last minute, and his replacement was told the room was completely ready. When we discovered several problems with the cabin, we had to contact the new steward several times as we discovered the problems. He was very prompt & helpful, so we forgave the mistakes of which he was not made aware. The Anytime Dining was as expected & operated very smoothly, the food was excellent & served properly, but the specialty sushi restaurant (extra charges) seemed too pricey (they charge by the piece, not a flat charge), so we skipped the sushi restaurant. For my money, stick with Anytime Dining because the lamb chops served in that dining room were better than the ones served at Sterling. We also met 1 passenger from Australia who said this was his 4th cruise on Princess to try to see Fiordland & Milford Sound, and he has YET to see them after this cruise. We advised him to do like we plan to do in a future year: fly to NZ, rent a car & do a car trip of both islands to spend more time in the areas we missed & see both attractions on days with good weather. The new Luxury Bed was a little underwhelming for me after having seen all the Princess hype for the past 2 years over the new beds themselves. For my money, Marriott still has a better bed than Princess. Read Less
Sail Date: February 2018
We chose this cruise to see New Zealand. The Sun Princess is an old ship that has not received good care. There was a plumbing leak in our cabin that nobody could find. Almost every public restroom had at least one toilet that was not ... Read More
We chose this cruise to see New Zealand. The Sun Princess is an old ship that has not received good care. There was a plumbing leak in our cabin that nobody could find. Almost every public restroom had at least one toilet that was not working. The cabins were so small that it was difficult to move around. Dining in the Horizon Café was terrible--the food was cold, service was almost non-existent (it took 10-15 minutes to get some OJ almost every day), service by other staff was poor--no smiles, confusing information given, only a few staff seemed to enjoy being helpful. Dining room was average. Excursions provided were expensive so for most ports we scheduled our own. Embarkation was good--baggage made it to our cabin in a timely manner. The one bright spot was the Captain who kept us informed about our cruise with great position reports and weather reports. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise as the best way to see the most of New Zealand. We were unable to do the scenic cruising as the ship had to reduce speed due to Cyclone Gita and we were running about 12 hours late. We arrived at the first port on ... Read More
We chose this cruise as the best way to see the most of New Zealand. We were unable to do the scenic cruising as the ship had to reduce speed due to Cyclone Gita and we were running about 12 hours late. We arrived at the first port on time. But for several of the ports, we left earlier than originally scheduled, which reduced time in port. It seemed as though the captain travel at reduced speed - age of ship???? We do appreciate that safety is of foremost concern. But is appeared the Sun Princess was limping along. Our balcony cabin was adequate and met expectations with the exception of the periodic sewer type odors, in side and in the hallway. We would call the purser's desk and they would come do something, but then the odor would be back the next day. We noticed it in the hallway on the very first day. Others on the ship also commented on odor in the hallway. The service on the ship was excellent and the entertainment was good. The cruise director, Andrew, was excellent also. The Sun Princess is just tired, from our observations. Many people commented to us, "Don't judge cruising by this experience. This is not the typical Princess experience. It is usually much better." The ports and shore excursions were excellent. The only issue, as mentioned above, there were several times, the time in port was shortened and we had to return to ship earlier than originally scheduled. Read Less
3 Helpful Votes
Sail Date: February 2018
The cruise was a Christmas present, purchased early December 2017. We have cruised all over the world on a number of different cruise lines, most of them rated in their brochures 3 to 4 star, including a wonderful cruise from Sydney to ... Read More
The cruise was a Christmas present, purchased early December 2017. We have cruised all over the world on a number of different cruise lines, most of them rated in their brochures 3 to 4 star, including a wonderful cruise from Sydney to Hong Kong in 2017 on Pacific Princess, our first Princess cruise. That cruise on Pacific Princess made us want to cruise again on Princess. So I booked the Sun Princess when a 30% sale was offered. We were in for a bit of a shock. A few days prior to sail date, we received an email from Princess, offering us a Moveover, that is, if we cancelled this cruise we would receive some very generous compensation. We were placed on a wait list for this offer. We then received a phone call the day before the sail date but unfortunately we did not see the missed call until an hour later; it was another offer of a Moveover, but the offer was unavailable by the time we had returned the phone call. In hindsight, oh how we wished we had been able to take up the offer. Embarkation was smooth once we arrived at White Bay (a dreadful location) after the 5 hour change in boarding time, 'due to the whole ship being thoroughly cleaned', apparently. We had chosen an inside Guarantee cabin for a change. Over the next six days we had both positive and negative thoughts about this ship, its dining and its entertainment. First off, the much advertised and highly promoted (on their website) Enrichment and Discovery at Sea Programmes. These were non existent. Sorry, no, the Enrichment Program was in place: every single day in the Princess Patter, headed 'Enrichment', was a variation on an article about the Jeweller and the jewels that were sold in his store on the ship. And Animal Planet was also on offer: in the cabin on the TV, OLD documentaries. There were no Encounters at Sea lectures, no behind-the-scenes tour, in fact, most of the much touted activities on the website were absent. The two shows were energetic and colourful, the male and female soloists had great voices, but the lip-syncing of the dancers throughout both performances was unnecessary; we all know they are miming to a backtrack. Norovirus control. What a fiasco in the Horizons buffet. It is to their credit that they are trying to halt the norovirus but the attempts were either overkill or non existent. Dining room and pool terrace: use the gel sanitiser if you want, no-one to supervise, so most did, but a number did not. Buffet: Absolute farce. Line up to wash your hands with soap and hot water. Then be handed a plate and wrapped cutlery. Breakfast: how do you juggle a plate, cutlery, bowl and juice glass? You can't, even though a crew member told me the first morning that is what I had to do. In our case, we washed our hands, got given our bowl and cutlery, pointed out our cereal box, had it opened by the crew member, had the milk poured in by the crew member, then walked out to a table. After finishing the cereal, we had to walk back around the outside of the buffet cabinets, go in again through the cordon, wash our hands, get given a plate, point out our food, get served, then walk out to our table, get given a salt or pepper sachet by yet another crew member, then go and get in line to get our juice/coffee/tea/water, all of which were poured by a crew member. This same procedure happened at all meals. We decided one morning to go to the dining room for breakfast. (No-one to monitor gel hand cleaning machine). Friendly companions on the table, both Australians and Americans. (There was a scattering of Americans on board). Then the long one and half hour breakfast service took place. What really annoyed all eight of us was the two stewards' attempts to sell us a champagne/orange juice starter. We all declined, then declined, then declined, then declined again: these two stewards were pests. And a huge surprise was the large number of a particular ethnic group onboard, at least one-third. We think perhaps this is why we received the Moveover offer; the ship was overbooked. (we actually were told this was the case when we first spoke to a Princess staffer when we received the first Moveover offer). Apparently, this cruise co-incided with Chinese New Year. It was interesting to hear what I presume was Mandarin over the PA when the tender procedures were being outlined. The library became a psuedo-mah jong parlour each day; not being able to sit quietly in there and choose and read a book or magazine was sad, particularly as we had a couple of days when the decks were closed due to rough seas, so the public areas were crowded. The Internet Room was empty of users: if Princess intend to cater to those large groups who enjoy playing loud board games and loud card games, then perhaps they should remove some of the unused computers and make the room a designated Board Games area; and the Library remains a quiet area. We enjoyed the Liars Game, the comedian 'Rash' Ryder, the marriage game, and the trivia games. INTERESTING note: we had to keep our small pencils, not return them, 'as a precaution against the dreaded virus'). During the fun art auction (interesting as a looker on to see who buys what), the bidding sheets and the information sheets had to be kept by us, 'as a precaution against the dreaded virus'. AND with regards again to the dreaded virus, to collect your photographs from the photo walls, you had to stand behind a rope cordon and point out to a crew member which photos of yours you wanted and he or she would get them for you. Presumably the crew are virus free. The Captain kept us all informed of the conditions throughout. We made it to all three ports. The ship overall is dowdy, there were quite unpleasant smells emanating in the Vista Lounge in certain areas and along one corridor of deck 11, that I was aware of. However, unlike a number of Australian based ships, the crew kept busy, cleaning windows, handrails, decks etc. To sum up: *we were disappointed in the ship overall, it lacked what we thought would be a step up from P&O Australia (lectures, enrichment programs, interesting, informative daily activities) and certainly in no way resembled Pacific Princess' offerings *we think that the ship should have been advertised as a Chinese New Year Celebration cruise from the beginning, so that potential passengers would have some inkling of fellow passengers *if advertising is going to be spread out among lots of different ethnicities, then the expectations of all 'groups' should be addressed so that everyone can enjoy the cruise and no one 'group' commandeer rooms or areas. The ship's very large computer room is hardly used as most people use their own devices; we would like to see a part of that large area be devoted to the playing of board games (and noisy card games) and the Library tables and chairs be replaced with more lounge chairs so that it remains a library We would hesitate to cruise on Sun Princess again. HOWEVER, we heard lots of people, particularly first time cruisers, loved it. Read Less
3 Helpful Votes
Sail Date: January 2018
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really ... Read More
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really getting too shabby and the constant sewage smell on the promenande deck makes it really unpleasant, The food quality is OK in the main dining rooms but appalling in the buffet - cold, drab and 'boring' food - no theme nights on our trip at all. Steak restaurant well worth the cover charge with great staff. At the main dining room our table for two request was met with a nightly 'eye roll' and grimace from the lady at the front desk - even when we made it clear we didnt mind waiting for a table it was the same response. If they dont want to accomodate this then they shouldnt offer it. The Happy Hour became a free for all with other guests carrying off baskets full of bottles and then drinking to oblivion on the promenade deck - who would have thought building beer bottle towers would have been a good idea on a moving ship ! Sun lounger hoggers abounded with no action taken and therefore it was difficult to get a good spot in the shade. Cabin was fine and as expected for an inside cabin and the cabin steward an absolute hero. There were some great passengers to chat with which always make for an enjoyable cruise but i'm not sure we will come back to Princess - giving Celebrity a go next time ! Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruis as we wanted to see New Zealand in conjunction with our stay in Australia. We chose a mini suite and to be fair the room was very nice and comfortable apart from the toilet which periodically stuck and overflowed into ... Read More
We chose this cruis as we wanted to see New Zealand in conjunction with our stay in Australia. We chose a mini suite and to be fair the room was very nice and comfortable apart from the toilet which periodically stuck and overflowed into the bedroom area, and the jacuzzi bath which when turned on blasted brown dirt out of the jets, and a sewage smell especially on sailing days. The white laundry I sent came back with a yellow tinge, they ruined my husbands dress shirt when ironing it, and the trousers I sent came back with lines where they shouldn't be any and my linen trousers looked like they had never seen the iron. Also they put a service charge per person on my cabin and that caused a little bit of a debate when I refused to pay it and asked for it to be removed. Our balcony had rusty areas which when damp dropped rust spots onto us. Service is the main restaurants was extremely slow and there were long delays between courses. The food was average and the descriptions on the menu in some instances bore no resemblance to what was presented. As a whole I would liken this to a 2 to 3 star all inclusive holiday in relation to both food and entertainment. Tender operations from the boat were a joke luckily we had trips booked in the ports so had priority but some people waited for 3 hours to get off the ship. The dress code in the restaurants was not followed especially on the formal nights. Areas of the ship smelt foisty especially the Wheelhouse Bar. Entertainment was average and the downside the bars closed very early. On several nights we had a humming sound in our cabin and banging and clanging overhead which resulted in lack of sleep. I did report all these issues both on the ship and by email to princess cruises but have recieved no response. Read Less
2 Helpful Votes
Sail Date: December 2017
Loved the ports we visited but the ship desperately needs maintenance, senior staff need to be visible and communicate openly with passengers. Toilet in our room would not flush, daily, at times needing to use the public toilets. Not a ... Read More
Loved the ports we visited but the ship desperately needs maintenance, senior staff need to be visible and communicate openly with passengers. Toilet in our room would not flush, daily, at times needing to use the public toilets. Not a pleasant experience or one I had assumed would occur daily, pretty sure I booked a room with an ensuite I thought I could use. Hand basin leaked which was reported by our room attendant but took a few days to be repaired after the room attendant escalated the problem. One of the 4 tenders broke down (black smoke) on our first tender port resulting for many limited time on land and lengthy delays transporting back to the ship. No communication from senior staff nor apology was given. Second tender port took 3 hrs to reach land as only 3 tenders were used, communication was pretty much non existent and incorrect with 2 senior staff being rude and condescending to passengers. No other senior staff were visible in the public areas on this day. The tender we travelled in had no window resulting in passengers getting wet and fumes entering the cabin, with one passenger feeling ill. Returning to the ship queues were long, with no water and needing to stand in the heat. Would recommend cruising NZ, it is stunning and the locals know how to welcome you but would not recommend the Sun. Read Less
1 Helpful Vote
Sail Date: October 2017
We have traveled on Princess Cruise ships about 8 times. This was our first time on the Sun Princess our of Sydney for 28 days around Australia. We were in a mini suite on the Baja deck mid forward port side. Our cabin would get a sewage ... Read More
We have traveled on Princess Cruise ships about 8 times. This was our first time on the Sun Princess our of Sydney for 28 days around Australia. We were in a mini suite on the Baja deck mid forward port side. Our cabin would get a sewage smell that would wake us up, make us nauseated. We had to leave a hallway door open and could not use our balcony. I called Customer Service and was told it was the Sea. As frequent cruiser and health care professional- it is a ventilation problem that wafts up from the promenade deck on the port side. Passenger Services finally claimed the second to last day of our trip-yes- they have an exhaust valve there and NO disclaimer for passengers. Their solution was to leave our balcony door open-but we were in a tropical climate-condensation covered the cabin along with heat and humidity. We were on the ship for 28 days. It does affect the trip experience. A last minute compensation and an offer to change our cabin to a lower category every few days as "it was unpredictable" is not why one cruises. Sad as the wait service works very hard. On the end of our voyage a nominal compensation was offered-we would have preferred to enjoy our cruise and cabin without the noxious odor. We are looking at other cruise lines although we are almost at the Elite level on Princess. The dining room staff did an excellent job in the Marquis dining room. The excursion staff also were very organized and provided interesting outings. The Enrichment lecture with Bruce Petty and Reef Mariner were educational and a pleasant diversion. Read Less
Sail Date: July 2017
Chose this cruise from Fremantle to Brisbane (15 Days) to see Broome, Kimberley Coast, Darwin, Port Douglas, Cairns and PNG. There were Myself, wife and 3 other couples travelling together. Broome and Darwin was fine as we organised ... Read More
Chose this cruise from Fremantle to Brisbane (15 Days) to see Broome, Kimberley Coast, Darwin, Port Douglas, Cairns and PNG. There were Myself, wife and 3 other couples travelling together. Broome and Darwin was fine as we organised our own Mini Bus, enjoyed cruise around the Kimberley Coast. For some reason, not told to us, Port Douglas visit was cancelled and all excursions for Cairns and Port Douglas were organised ex Cairns. Excursions from Cairns was an absolute disaster with hundreds of people waiting to get on tour buses with no effective organisation. The organisers had no control or 'game plan'. The cabin and restaurant service on the boat was excellent. On board communication was poor, For 4 days we had stinking sewage smell wafting through the passage ways and cabin. One of our party had water leaking down into his wardrobe. Only half of the washing machines worked. We also had frequent power and 3 days TV outages. I booked an excusion to visit PNG. When we went to the desk we were told that I couldn't go as I had a walker. I did not care for the attitude of the woman we were dealing with. She was very abrupt and dismissive. Food was average in the Dining room. Read Less
Sail Date: July 2017
We were really looking forward to a most enjoyable holiday with friends. Broome and Darwin were fine as we organised our own Maxi Taxi and had a great tour with our own driver. Our so called 'Stateroom' with balcony was tiny, ... Read More
We were really looking forward to a most enjoyable holiday with friends. Broome and Darwin were fine as we organised our own Maxi Taxi and had a great tour with our own driver. Our so called 'Stateroom' with balcony was tiny, hardly room to move but the cabin service was excellent. The meals in the Dining Room were only average but again the service was great. We were supposed to call into Port Douglas, but for some reason, not conveyed to us, it didn't stop there. Instead all excursions for Cairns and Port Douglas were organised out of Cairns. The departure for these excursions was absolute chaos, there was little communication and poor organisation leaving many passengers angry, annoyed and upset. The Sun Princess is showing its age with power outages and loss of TV over a number of days. We also experience stinking sewage small wafting through the cabin and walkways. Only one washing machine was working on our deck. One of our party had water leakage come through his wardrode soaking his clothes. The balcony railing was rusted and painted over many times. The Sun princess is showing its age and is due for a major refit or scrapping. It seems to me that Princess Cruises operating out of Fremantle are sub standard. All the good cruise ships, with some exceptions, operate in the northern hemisphere. Harvey J Read Less
14 Helpful Votes
Sail Date: June 2017
We did this cruise as a previous Princess cruise around New Zealand missed 4 ports and offered a discount and on boards credits on a future cruise. Although weather cant be controlled, two missed ports on this trip was disappointing, only ... Read More
We did this cruise as a previous Princess cruise around New Zealand missed 4 ports and offered a discount and on boards credits on a future cruise. Although weather cant be controlled, two missed ports on this trip was disappointing, only to be compensated $10 missed port credit, just enough for a mixed drink in the bar..... Embarkation was pretty easy, the only strange piece was the wheelchair bound passenger who was whisked past onto the boat who was vomiting into a towel which seems at odds with the required health declaration. Once on board it was of to the room. Enjoying a champagne from our balcony was pleasant looking over the Opera House. Our first interaction with our room steward was when he knocked on the door to tell us that we would now be at sea until Thursday due to two cancelled ports. That was disappointing but unavoidable. What was avoidable was the five hour wait for our bags to arrive at the room. Having been on the road since 5am, a change of clothes was required before dinner. The staff had to be pushed to confirm that the bags were even on board. Sun Princess is an old ship showing wear and tear. The balcony room Baha deck was small in comparison to other standard balcony rooms with only seating for one person unless you sat on the bed. Shower was small and storage limited. The bar fridge was more like a pie warmer so no beers in the room. On a positive, the movies on board were extensive and good to watch. The Regency was our go to as the food was better than the last cruise. Staff were great in there and made an effort to provide a great experience. The next best for dinner was the burger grill, a nice burger freshly made. Horizon court or often referred to as the chow hall was lacking in variety with clearly repurposed products. Breakfast was the same, limited in variety. The steakhouse specialty restaurant is a partitioned area of the food court, trying hard but not the mahogany speakeasy type of place that would appeal. The sushi bar looked lifeless and felt like you were eating in a hallway. Four nights at sea can be a test. The wheelhouse bar was good later on but not worth the crowd crush at happy hour........most of the boat seemed to be in there and if you could order a drink it was lucky dip to get what you had actually ordered......My tip is pay the extra and go not at happy hour. The shore excursions are expensive and by choice, we like to visit the locals in the ports and get a feel for the place. Dravuni Island and Savusavu were great, met some locals and got a real feel for the local culture. Suva felt like being immersed into downtown LA with shysters and beggars at every corner and a place not to feel safe in. Why you would choose to port in a place that has nothing open on Sundays on a Sunday is odd. Back on the boat brings me to the staff. Wood, Rajesh and Joel in Regency were great, friendly and informative. Our room steward was the opposite. Renaldo was not overly friendly and at one point choose to argue the point when asked to leave a light on at night. A couple of times there was rubbish left in the room but the 'highlight' was the toilet brush left in the bowl! On previous cruise, the room steward enhanced the trip but not this time. Drinks are the expected high price. Being drinkers of red, the cheapest bottle at $27 was not available. Before leaving Sydney we wee told it was out of stock, The next one up was $38. Not a bad drop but more about the $10 you pay back home. Bar drinks were what you would expect to pay and outside happy hour pleasantly served by the bar staff. Enjoyed the break, definitely a cruise for elderly, never did get the promised extra room credits and came ashore looking forward to another cruise, just not with Princess.... Feedback is important but no follow up email or survey has been put forward for this cruise. In a growing industry, our choices will take us elsewhere. Read Less
20 Helpful Votes
Sail Date: May 2017
My wife and I chose this cruise for the itinerary 14 days taking in Vanuatu, Fiji and New Caledonia. First downfall was Cyclone Donna which killed the first 2 ports (Isle of Pines and Mystery Island) - can't lay blame or fault on the ... Read More
My wife and I chose this cruise for the itinerary 14 days taking in Vanuatu, Fiji and New Caledonia. First downfall was Cyclone Donna which killed the first 2 ports (Isle of Pines and Mystery Island) - can't lay blame or fault on the weather but I can blame Princess for not providing an update prior to embarking - other cruise lines did. You see once you are on the boat they can do anything they like in changing the itinerary and you are stuck - this is what happened to us. No one would answer our questions on embarkation but we did get a lovely letter in our cabin explaining we were sailing and they would work it out as we went but they had replaced 2 ports with Luganville - yay (not) The ship itself is just like the unwritten demographic it is pitched at - a bit old and tired. At very least the outside desperately needs a paint to cover the rust stains. For the record my wife and I are in our 50's and we were in the youth bracket. We had an interior cabin which was OK, until the point it flooded due to a broken tap in the bathroom which had been running for hours - full boat so we could not be relocated but all was fixed in a few hours including brand new carpet. Credit where it's due the clean up job and service was fantastic. So was the mattress, all new and very comfortable. For dining there is a choice of traditional / anytime seated dining, some cover charge specialty restaurants or the buffet Horizon Court - the seated dining was absolutely brilliant, we chose anytime dining and had a different table and people every night - I would strongly recommend you do this for all 3 meals which brings me to the buffet which was ABSOLUTELY DISGUSTING !!! The chefs go crazy with Salt and I had tummy issues after eating breakfast and lunch on a couple of occasions - and no I didn't load up like a pig. For example poached eggs were pickled due to the amount of vinegar and rice tasted like it was cooked in dirty dish water. Good luck trying to get to a dispenser for juice as you will have to clear out a dozen food stewards first. One thing I can recommend without issue is the Stakehouse - this was terrific but it does cost $29per head (3 courses). The entertainment was interesting but not in an entirely positive way. The production crew (singers and dancers) hardly did any shows - 5 in 14 days. We were on the Pacific Jewell at same time in 2016 and the production crew who were all brilliant did 2 shows every day. There were other acts on the Princess which were great (Amber Jade, Cameo Rascal, Adele Experience and a comedian) except for a piano smashing Gypsy wearing a Liberace jacket who was garbage. I wasn't impressed with the conduct of the production crew around the ship as all except one (Becky) did not smile or seem to know how or want to interact with passengers. I thought the best show for the whole cruise was a pub night bu it was really poorly advertised for what it was. The Cruise Director (Neil) was a botox laden dud of the highest order. He was aloof and also did not seem to want to engage with passengers. His staff on the other hand were exceptional and I must give a huge thanks to Ian, Chris and Johnny for their excellent work and efforts to make everyone feel great and have fun - they were always happy, always smiling and quick with a joke and always made time to talk to passengers. One thing that really annoyed me was the conflicting evening activity schedule, rather than being linear, activities crossed over by 10 - 15min and did not allow you to go from one to another - ridiculous and something blind Freddy could fix in 5 minutes. In truth it probably did make sense if you were happy to eat dinner at 5pm then toddle off to bed ! I also think there was not enough things like trivia (no music trivia at all) or the afternoon game shows or fun activities. There were a few but nowhere near as many as on P&O. The on-board bands / music entertainers were also a bit of a yawn. The best was a band called Nexus but they are one trick ponies and only seem to be able to play one set of songs. They were good but need variety. They also kept calling for the Aussie Aussie Aussie chant which loses it's appeal after the first 20 times - find a new gimmik. The other musical acts were enjoyed by the hoard of people sleeping in the Atrium. With regard to service here is the real roller-coaster. Most of the service staff do a great job. There is a sensational girl on the door of the Regency restaurant named Miriam smiling, friendly and efficient. She was the same for people entering or leaving. This was unfortunately tempered by A big guy who runs the International Cafe - best place to get a coffee as long as you can put up with this guys constant rudeness and short fuse. I had an issue with my cabin card and a small female pursor went to town on me saying I had put it near a phone - not true at any stage. I heard all sorts of stories about good and bad service during the cruise but the prize goes to the barman who refused to serve customers (including my wife) until he finished texting his girlfriend. Shore excursions were typically overpriced, however a couple of things that I found exceptionally distasteful. Firstly everyone was advised there would be Princess organised "complimentary" shuttle buses to run people from the port into Latouka shopping area (2km). When people got on the bus they were asked for AUD$15 each way ! The other issue is Princess unlike other cruise lines get tour operators to put blockout days in place when the cruise is in port so they cannot be booked externally. For example the Tchou Tchou train in Noumea can be booked direct on line for 34 Euro (approx AUD$45) but is on blockout when a Princess cruise is in port. The Train was AUD$90 through the boat. Same for Amedee Island which is normally AUD$160 but was $269 through the boat and was also on blockout. The biggest issue was port lectures and tips delivered by a woman named Leanne Fielder on the boat - in short her drivel and inaccurate information caused injuries to many passengers on Dravuni Island - it is evident she has not done what she discussed and should be dismissed immediately. Interestingly on the last night the Cruise Director told us about a survey that would be emailed to us. He then said not to concentrate on the negative issues and rather concentrate on the positives. He must have been thinking there might be a few negative comments I suspect. So after we left the boat in Sydney and collected our bags I discovered my main suitcase had been damaged - ripped apart ! It was obvious it had been dragged for some distance, probably under a forklift. A lovely Princess staff member filled out a damage report and handed it to me. I asked her what the process was and she said contact my insurer and then said goodbye - wonderful end !! Princess needs to be open and honest about the demographic and clientele it services. We will definitely cruise again but not with Princess. Read Less
1 Helpful Vote
Sail Date: March 2017
Signed up for cruise due to itinerary. Other than cancellation of the stop at Broome for questionable reasons (reason changed based upon who was asked), all of the stops were great. It was a good way to see most major cities on the ... Read More
Signed up for cruise due to itinerary. Other than cancellation of the stop at Broome for questionable reasons (reason changed based upon who was asked), all of the stops were great. It was a good way to see most major cities on the continent. Dining was the biggest problem. In the main dining room menu choices were limited and frequently repeated. Food preparation was poorest quality on any of my 39 cruises. Service by dining room staff was great. Food at Horizon buffet was terrible. It was hard to find something that was edible. Theater shows and entertainers were generally poor. Ship's dance band and solo musicians in bars were some of the best I have seen on any ship. Cabin attendant was good. Rooms are small with poor storage space. Ship is dated and needs maintenance and updating. Need firm mattress, should not be soft and lumpy. No place to sit other than a stool or bed. Most inquiries to front desk were answered with incorrect information, such as were we should disembark the ship (that could not be heard in the cabin without opening door before the brief announcement was completed). Read Less
10 Helpful Votes
Sail Date: November 2016
Picked this cruise because of itinery, which was then changed before we left. Were given three different boarding times and only advised of right boarding time finally by one phone text. Had no idea beforehand of average age of cruisers, ... Read More
Picked this cruise because of itinery, which was then changed before we left. Were given three different boarding times and only advised of right boarding time finally by one phone text. Had no idea beforehand of average age of cruisers, most of whom were quite elderly. Had ambulances waiting at most ports, and a helicopter emergency evacuation. Unfortunately most activities and entertainment were geared towards this age group. Food was also a disappointment with very little variety and nothing spicey or real asian food. Ship is old and needs major upgrade. Our toilet had a major toilet leak. Three cabins were flooded by leak from swimming pool. A fellow passenger told usfive cabins were flooded on another cruise. Another cabin had no hot water fot the last twk days,The crew were all amazing, hard working and very pleasant overall. If you are under 70 I would not recommend this cruise. It reminded us of a floating RSL. Read Less
10 Helpful Votes
Sail Date: October 2016
We chose hits cruise because we wanted to see more of Australia and also wanted to visit family there. We took the 30-day Sydney-Sydney trip leaving Monday Oct. 17th, 2016. The ship is old. It has been cosmetically refurbished but the ... Read More
We chose hits cruise because we wanted to see more of Australia and also wanted to visit family there. We took the 30-day Sydney-Sydney trip leaving Monday Oct. 17th, 2016. The ship is old. It has been cosmetically refurbished but the "guts" of the ship are still old. Leaks, leaks and more leaks. Carpet had to be replaced in several rooms near ours because of water leaking. Rust -painted over rust-everywhere. And illness.....probably 80% of the ship was sick (including the ship's doctor we were told.) 3 strains of flu which were alien to this years flu vaccine and lots of upper respiratory illness. Unfortunately, instead of staying in their rooms most of the sick passengers freely roamed the ship spreading illness to everyone else. We witnessed a medical emergency in the Horizon Court during breakfast. It appeared a female passenger was having a stroke or heart attack. It took at least 10-15 minutes for anyone from the medical dept. to reach her. Overall, we were happy about a few things, the beds were new and very comfortable, the bar staff was always friendly. It took our cabin steward about 3 hrs to get to our room each morning even when we left the sign out to refresh the room. It took us 8 hours to get someone to fix our TV when it went out on us. The ship only has 10 washers and dryers and the coin dispensers never worked. Plan to wait several hours in line to get a wash done. This was not a cruise we would recommend although it does go to some good ports. On disembarkation in Sydney there were no carts or anyone to help with bags. Having 4 huge suitcases it wasn't easy. We have one more cruise planned on the new Majestic Princess next summer and then we plan never to cruise with them again. Time to look at some other options like Holland America or small ship cruising. Have been sick for the last 3 Princess cruises we've done! Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 4.0

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