14 Helpful Votes
Sail Date: March 2019
Would not recommend the Sun Princess!, would not travel on this ship again!, it’s a floating rust bucket!. The ship is way too old to be in service, it may have been refurbished but there is rust everywhere and it is not a modern ... Read More
Would not recommend the Sun Princess!, would not travel on this ship again!, it’s a floating rust bucket!. The ship is way too old to be in service, it may have been refurbished but there is rust everywhere and it is not a modern ship, it’s very dated. The crew even were hammering loudly the rust off the ship during the midday pool deck movie until passengers complained to get the crew to stop. I have never been on a ship where the crew did so much constant maintenance on a ship during the cruise. The toilets didn’t work and the ship smelt like the toilets had overflowed all the time!. It’s not a family friendly ship, if your are after water slides, there isn’t any. The ship needs to be scraped. The rooms are small, not enough laundries on board (for the number of passengers on board) and not enough washing machines or dryers for the numbers of passengers on board. Try to wash during port days (when most passengers are onshore on tours). The food was very poor. There was no variety in the food from the Horizen Court Buffett. Unless you like eating meat and three veg for lunch and dinner (it was like a cheap RSL meal), after 18 days of meat and three veg (I don’t want to see another plate of lumpy mash potato for at least the next 12 months!). Always the same dishes served, day after day after day!. The grill over the pool deck was hit and miss but this really only served pies, chips and burgers. The crew never cooked the vegetables enough, they were always hard. The buffet had a lot of creamy, sugary cakes. They had good cookies. $18 for a cocktail was a rip off!, get mocktails as part of the Soda package, if you want to save money. If you want a “behind the scenes” tour of the ship, that will cost you $175, free on other ships. The main restaurant was ok, but the portions are very small, if you are a big eater, a visit to the buffet after dinner in the Regency restaurant will be required unless you want to go to bed still hungry. Left the main restaurant after dinner hungry a number of times as the meal portions in the Regency restaurant are small. Not all the meals were that great at the restaurant (the pavlova was hard). Played bingo onboard but to buy the cards, it cost a lot of money, $30 for a card with 5 games and you paid extra to get the pet to cross out the numbers. The staff were friendly but their service was not impressive. There aren’t even any towel animals left on your bed each night. None of the staff onboard went the extra mile to make your time on the Sun Princess feel special. If your request was not within their narrow job description, they just directed you to someone else to possibly see if your request is even possible. If you have a specific request or enquiry, try to find someone who deals with your type of request if you want an answer (good luck with that!). The food and beverage staff service were very slow, with the exception of bar tenders on the pool deck. The only other impressive staff were in the Steakhouse restaurant, who fussed over you to make your experience in the Steakhouse restaurant special. The shows were ordinary. After 18 days the Princess dancers only did two really good shows (each show went for 30 minutes) but the princess theatre is small and the 7.30 pm show is the most popular (get the show at least 30 minutes before the show starts if you want a seat). There were a couple of other good performers but most shows were really bad and boring!. If your after the types of shows you’ll get on US cruise ships, you will be very disappointed, Australian cruise ships are the poor cousin to US ships when it comes to the shows. A lot of the performances had singers who constantly sang the same songs from the 50’s and 60’s (three seperate performances from 3 different singers all singing the same Beatles, Roy Orbison and elves songs was too much!) Princess really is a “nickel and dime” ship. They make you pay for everything. The Sanctuary is at the back of the ship, you pay $20 for 4 hours and there is no shade from the sun (it was really hot, I stayed for less than an hour) we were lucky there was hardly any kids onboard because unless you pay you have to rest in your cabin to get away from the crowds on sea days. If you wanted a lounge chair on the pool deck you had to reserve one super early otherwise you have to lay down in the sun. The ports were good and tours and transfers to and from the ship were ok. I recommend you give the Sun Princess a miss, it needs vast improvement in ship, food, service, amenities before you should consider this ship for a holiday! Read Less
6 Helpful Votes
Sail Date: March 2019
Have cruised with other lines, perhaps that’s why I was so disappointed? The food was pathetic, no variety or flavour. Cost of drinks exorbitant, 16.00 for a glass of wine! Smokers smoke can be inhaled all over the top deck. ... Read More
Have cruised with other lines, perhaps that’s why I was so disappointed? The food was pathetic, no variety or flavour. Cost of drinks exorbitant, 16.00 for a glass of wine! Smokers smoke can be inhaled all over the top deck. The staff who were supposed to be policing the hand washing safety process on entrance to the buffet were mainly talking to their friends or other passengers therefore passengers who want to rush to the empty window tables at the beginning of the restaurant fail to wash their hands, circumventing the safety procedure. Newbies treated like second class citizens. Entertainment, what entertainment?.. Husband contracted influenza B, was confined to cabin for two days but previous days spent in cabin as not well, as we had purchased bev package requested credit, customer service person said he would check with medical centre, called me back to say medical centre had verified confinement so they would issue one days credit, but not for me as I was not officially confined to the cabin. Tender system disgusting, waited over three hours to be tendered off longer on the second tender process. Worst of all cabin! Steward did not remove used glasses, toilets continually blocking was told it’s our fault as only one piece of paper should be used at a time. If anyone gets allocated cabin A506 please change, the room is right next door to swimming pool equipment room, the noise in the cabin is very annoying, husband wears hearing aids so did not trouble him, but one piece of machinery (strongly suspect filter) continually droning, switched off at night at 11.30 but promptly on again at 5.30 I did complain and was offered ear plugs..... I did ask to be moved, request denied....dreaded being in cabin but when husband confined no alternative.... Won’t be choosing Princess line ever again.... Read Less
1 Helpful Vote
Sail Date: March 2019
7 Family members joined us on this cruise to help celebrate our 30th Wedding Anniversary. Some family were first time cruisers and others have cruised with us before. The Sun Princess did not disappoint with staff that always exceeds our ... Read More
7 Family members joined us on this cruise to help celebrate our 30th Wedding Anniversary. Some family were first time cruisers and others have cruised with us before. The Sun Princess did not disappoint with staff that always exceeds our expectations, all of the staff just work so hard to make sure we all have a fabulous cruising experience and this cruise was no exception. Weather was great nice calm seas all the way to Hong Kong. We dined in the Share Restaurant which once again was Amazing!! Totally recommend this dining experience as food and service is A+ The only negative is that the smoking area is very prominent and very smelly on Sun Princess as you walk out on to open deck everyone sitting right there, I have been on other Princess Ships where the smoking area is much smaller and you never even see it but hopefully one day all Princess ships will finally become Non Smoking vessels which would be great. Lots of room around the pool and getting a lounger was never a problem. We all really enjoyed our cruise and looking forward to planning the next :-) Read Less
1 Helpful Vote
Sail Date: March 2019
Overall this was a very good cruise, smooth sailing, good weather & well organised tours with great cruise staff. A few disappointing aspects. -Happy hour has gone. This was a great opportunity to meet people & socialise. ... Read More
Overall this was a very good cruise, smooth sailing, good weather & well organised tours with great cruise staff. A few disappointing aspects. -Happy hour has gone. This was a great opportunity to meet people & socialise. -The coffee card has gone. Your coffee purchases are now credited to your ship card. If you don't use all your credits on the cruise they are gone. The unexpired portion of the old style coffee card could be used on future cruises. -Disembarkation at Hong Kong can be disastrous if you are waiting for a taxi. It took 4 hours to get one. Princess should have warned passengers about this. A prearranged transfer is highly recommended -A better system of arranging seating for the Princess Theatre sorely needs improvement. We did not get to one performance because it was packed out up to an hour before the show. Overall a clean ship with good hygiene standards. Very few sick people noticed on board. Read Less
Sail Date: March 2019
The free room service was great, as was the burger bar. I also really loved the free food at the 24hr International Cafe and the Ginger Twist tea there is really nice. Matt Baxter, who sang and played the guitar, was great also. I would ... Read More
The free room service was great, as was the burger bar. I also really loved the free food at the 24hr International Cafe and the Ginger Twist tea there is really nice. Matt Baxter, who sang and played the guitar, was great also. I would have preferred that the production show was an hour long rather than just 30 minutes, and the choreography was quite elementary. The dance and Zumba classes provided were good, but I would have enjoyed more. The sail-away party was a lot of fun and the music in the night club was great. The decor around the ship was very nice and since I was able to embark nice and early I had the pool to myself for a while, which was really nice. Stephanie, the entertainment director from France, was great! She was really friendly and a great dancer also. My Cabin Steward, Bong, was extremely friendly and kept my room immaculate. Read Less
Sail Date: March 2019
We chose this cruise firstly because it left Sydney harbour, secondly because it arrived in Hong Kong harbour and then for what was in between. We visited Brisbane and did a tour of town, lunch some shopping etc. Our next stop was Darwin ... Read More
We chose this cruise firstly because it left Sydney harbour, secondly because it arrived in Hong Kong harbour and then for what was in between. We visited Brisbane and did a tour of town, lunch some shopping etc. Our next stop was Darwin where we went to Crocasaurus cove and did the cage of death with a croc, awesome. We visited Lombok where we snorkelled with Gemma from Mimpi Manis Snorkel Trips for the day, then to Ho Chi Minh City where we did a day tour with the ship, it was awesome. We visited Nha Trang also with the ship, we just could not have fitted it all in without these tours, we saw heaps. But the highlight for us was Hong Kong. 2 nights with the ship which was a very good idea, then we were on our own. We loved all the sea days at the beginning of the cruise and totally got into trivia, read a couple of books, great weather for swimming every day, the only thing I would say is there is just not enough shade around the pools, especially the back round one, (Sun Princess) but even around the other 2 the ones under the upper level get snapped up so fast. A pet peeve is seeing people in the pool or spa that are drinking and they dont move for sometimes over an hour, you know who you are and dont think that no one notices. This was for our 30th wedding anniversary and we booked at Share by Curtis Stone for our special dinner. The food was very nice but I came away feeling cheated, I really dont feel like we vot our moneys worth. Also I swear, unless my math is wrong, you actually pay $2.00 more for the fixed menu then buying a la carte...as I said maybe I'm wrong. I do think there is still work to be done on getting people off the ship in a timely manner at ports, Nha Trang was a disaster getting off, and there were a few hot heads letting steam off at staff that are just giving numbers out etc that have nothing to with how long it takes go get you off the ship. We had such a good time, the food was good, far too good for my waistline, the staff were friendly, my room was always clean and tidy, good coffee at the International cafe, no where else though, but bring ba k happy hour, what is the deal with that....its a great way to meet people. Now, I wonder what my next cruise will be......Princess of course!! Read Less
7 Helpful Votes
Sail Date: March 2019
The main purpose of the trip was to visit Hong Kong as my wife had connections there when she was a child. We did not get off at any of the ports en route as we had visited all of them previously and we enjoy the ship on the quiet port ... Read More
The main purpose of the trip was to visit Hong Kong as my wife had connections there when she was a child. We did not get off at any of the ports en route as we had visited all of them previously and we enjoy the ship on the quiet port days. The following are my opinion of good and bad aspects. GOODx—- Sydney embarcation was fast and faultless The ship was in good order with paint being refreshed continually The cabin was clean and well kept by the steward, Joseph The evening entertainment was generally good. The cruise director and staff were also good. Best production show “Bravo” The waiters and bar staff were all fantastic being the best part of the voyage. The Filipino, Balinese and other Asian staff make the cruise with their friendliness and all round abilities. AVERAGEx—x The food in the MDR and Horizons was generally uninteresting, sometimes poorly cooked with root vegetables generally undercooked. BAD——x Our interior cabin was so narrow it was difficult to get in and out of bed. We had our double configuration altered to singles. About the first time in married lives we have done this. Princess cabins are the smallest we have ever been in but this was the narrowest! The officers are rarely seen. The new red loungers on deck 12 look nice. Toget two together, go to deck 12 early, spread out towels and leave a book or an old hat. Then go to breakfast for an hour or two. They are then “booked” for the day. Drinks are generally expensive and bar staff advise happy hour just a memory. The passengers were the oldest demographic ever encountered and general conversation was how many cruises done, to where and how good a price they had got. It would have been nice to have met young or even middle-aged people. The highest class is ELITE (synonym for snobbish) but the benefits are poor compared to Royal Caribbean. The disembarkation in Hong Kong was the worst ever encountered, even beating Honolulu. Off the ship was easy but the Terminal processing was awful with long queues. The final line to get a taxi took at least 90 minutes and the whole process 2and 1/4 hours. AVOID any cruise terminating in HK. Tender processes looked long and tedious. Read Less
Sail Date: February 2019
We chose this ship as we heard it was a great ship to sail on and it also went to the destinations we were interested in visiting at the time that suited us to have time off work..I would definitely sail on this cruise line over and over. ... Read More
We chose this ship as we heard it was a great ship to sail on and it also went to the destinations we were interested in visiting at the time that suited us to have time off work..I would definitely sail on this cruise line over and over. Embarking and Disembarking was a breeze.The staff were very helpful in this process. Our cabin was clean and was kepted clean by our room steward the whole time we were there,we also had a balcony where we would often see the dolphins jumping and swimming along side of us..I would never sail again without a balcony..The dining room staff were professional and looked after our every needs promptly..It was always a pleasure to dine..The entertainment was outstanding with standing ovation..We could swim and spa at anytime without overcrowding,,there was plenty to pick from..The gym was jam packed with all the equipment needed to keep in shape..The outdoor screen was an extra bonus whilst laying out on deck with movies to watch while being served a delicious cocktail or two..The food was plentiful and such a great variety..the deserts where a work of art..The food and drink waiters were all professional and they were so lovely..There was plenty of different dining options to pick from..Overall we had an amazing Holiday and would definately go on this cruise line again..Hopefully again next year,,started saving already.. Read Less
2 Helpful Votes
Sail Date: February 2019
50th Wedding Anniversary, 2nd time on Sun Princess, last sailed around N.Z. 2015, just love the size of this ship, great staff, wonderful Theatre Shows, great entertainment, Food always great, lots of Bars, International Cafe our ... Read More
50th Wedding Anniversary, 2nd time on Sun Princess, last sailed around N.Z. 2015, just love the size of this ship, great staff, wonderful Theatre Shows, great entertainment, Food always great, lots of Bars, International Cafe our favourite, early morning or late evening Coffee, or Hot chocolate, just a great place to meet new found friends. Great entertainment around the ship, in the many Bar areas. Crooners and Wheelhouse are great meeting places, live entertainment, supported by the Band, Duos, Piano and Guitarist along with the Sting duets playing great Melodies around the ship. The last night Show case of Bravo was a standing Ovation of total live Production. Dinning Room each evening was a great experience, wonderful guests, from Canada and all over Australia, We we entertained extremely well, singing waiters, along with lovely food, we celebrated our Anniversary around the table, were made to feel excited, special, as others applauded, yes a very special Memory at Sea for us, thanks so much. Read Less
1 Helpful Vote
Sail Date: February 2019
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at ... Read More
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at Sydney’s Overseas Passenger Terminal to see the ship covered in rust. Seems Princess are using old images in their marketing material or photoshopping the iron oxide – they were busy painting the forward hull with rollers when in port at Hobart. EMBARKATION was efficient, but disappointed we were instructed to board after 2pm. One bag went missing and contents was damaged when it eventually arrived - my complaint, which should have been quickly resolved, never was. While dated, the CAPRI SUITE was spacious and reasonably well-maintained, though the saggy lounge needs replacing, the weathered balcony furniture requires attention and being aft, the cabin was noisy with ceiling light/panels shaking. SIGNATURE DINING was a disaster with Curtis Stone’s Share being positioned in a public thoroughfare with our window table vista view to lifeboats! Never bothered with Sterling Steakhouse which was a cafeteria by day that converted to “Signature Dining” at night. And same for Kai Seafood which was generally unoccupied apart from the crew. Horizons provided a bland buffet and Terrace Grill was tasteless. The standout was Club Class Anytime Dining in the Regency Dining Room with warm/attentive service, good food/wine menu and pleasant surroundings. Our personalised balcony dinner was enjoyable, but lacked 5-star touches. The ITINERARY was excellent and we enjoyed our self-guided tour experiences at Burnie, Port Arthur and Hobart. The onboard organised excursions were very expensive, targeted at international passengers who would have done better to explore themselves or organise tours onshore. As for the ENTERTAINMENT, if you like serviette folding courses, wrinkle removal lessons or late-night karaoke, this cruise is for you. We saw two shows in the Princess Theatre which were short and mainstream. Movies under the Stars was a nice touch, but cold on deck.Other venues were very quiet at night – you could have thrown a dart in the Legends Sports Bar at night and not hit anyone! As for the ONBOARD experience, the Princess shops were expensive (as expected), photography rushed and disappointing and I find it sad that the art gallery could not showcase some Australian artists on domestic journeys. So, while we enjoyed our short break, we didn’t “come back new” and we didn’t fall in love and find our forever cruise line which is a shame, because we’d like to do lots more cruising as we embark on retirement. Princess certainly lacked the special touches we enjoyed on Celebrity such as a Club Class concierge, dinner at the Captain’s table, visit to the bridge, visit to the engine room, cooking class with the chef and real Signature Restaurants to name a few. And on DISEMBARKATION, we received a warmer welcome from the Sydney Port Authority staff at the White Bay Cruise Terminal than the Sun Princess crew who appeared to be more interested in preparing for their next guests … we won’t be one. Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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