590 Princess Sun Princess Cruise Reviews

Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court ... Read More
Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court buffet were attentive, helpful & friendly. The cabin staff also very good, kept the cabin very clean and stocked with fresh towels. The cabin had plenty of coat hangers and a soft bed. The cruise staff were continuously cleaning, giving us a sense of safety. The wash tubs at the buffet were very efficient to keep guests safe as possible from the Corona virus it being so easily passed to everyone at this time. We visited Albany, Port Lincoln, Adelaide & Kangaroo Island,but our voyage finished there due to Burnie in Tasmania and Melbourne closing their ports to cruise ships,due to the virus. Princess has offered a geneorus refund with two refund choices for our loss Worth another cruise ASAP Read Less
Sail Date March 2020
On arrival our cabin had not been cleaned , previous occupants rubbish still in bin, carpet not vacuumed, dirty marks on dressers,lip chapstick on floor, lollie papers in drawers, dirty water floating in shower base,overflow of basin ... Read More
On arrival our cabin had not been cleaned , previous occupants rubbish still in bin, carpet not vacuumed, dirty marks on dressers,lip chapstick on floor, lollie papers in drawers, dirty water floating in shower base,overflow of basin encrusted with black/ green gunk, ceiling fan covered in dust. Took several goes over as many days to clean this and repair toilet and ,blocked sink. Locked out of faulty safe several times. All of this meant unable to use our cabin and / or bathroom for hours at a time. Very inconvenient and also you are discouraged from using common area bathrooms to minimise contamination/ noro virus etc. We were refused a cabin change even after offering to pay for one. We felt unclean throughout cruise. Our cruise was a 13 day bottom end cruise Fremantle to Fremantle. We met other people who had been given exchange cabins throughout cruise for varying and no reasons. The ship needs a good clean all over. Cushions were malodorous in some venues. Some activities were dated and amateurish. Not enough sport or age appropriate activities for teenagers. The majority of the passengers were elderly. All wait and bar staff were pleasant and engaging. Great array of food in buffet and main dining room. Limited menu in burger grill and room service. The professional shows in some cases were exceptional and movie selection was good. Unfortunately we hit poor weather and were unable due to rain and cold wind to make regular use of the entertainment deck and main pool area. Plethora of music venues to choose from. Though avoid shows put on by the crew, they were hit and miss. Some informative talks by guest speakers. The comedian was good. Not all ports had disabled access. Disabled people cannot gain access to adult sanctuary as you have to climb stairs to this , also there is a $20 fee to enter. Wifi is not available free to all. It’s very expensive per day for little product. Also very slow. Smaller ports probably not worth the visit, limited disabled access. Some cafes and restaurants closed their kitchens at 2 pm, didn’t make sense when there was passengers disembarked for the day to explore the town. Not enough time in bigger cities like Melbourne and Adelaide. Good shuttle services to and from ship except Fremantle and Kangaroo Island. Shore excursions far too expensive. This is off putting. I wouldn’t recommend this cruise for families with teenagers or young adults. Read Less
Sail Date January 2020
We have travelled on 2 or 3 cruise lines, but with princess cruises more than any other cruise lines including p&o, their associate cruise line. Satisfaction & familiarity are a good description of our cruises. All in this ... Read More
We have travelled on 2 or 3 cruise lines, but with princess cruises more than any other cruise lines including p&o, their associate cruise line. Satisfaction & familiarity are a good description of our cruises. All in this group offer this but l believe we have become used to what princess offers in regard to entertainment (night shows), meals, room service, loyalty programmes etc. Embankment & disembarkment was the quickest we have ever known for a cruise both from our home port of fremantle, w.a. But also at ports visited. Whenever a tender was needed to ferry us to shore, this was done as expediately & as safely as possible given some weather conditions were not good at times, e.g. Kangaroo island. Staff everywhere were very helpful, friendly & fairly well conversant with the english language, given their different nationalities . There were some disappointments with maintenance issues, not only in our cabin but other people spoke of problems. To their credit, within 5 minutes of being bought to the attention of the service desk maintenance people were at our cabin to fix the issues mentioned. To compensate for our inconvenience & to our surprise we were offered the choice of 2 dining venues for a complementary meal. I am sure leaving an anchor behind in a port (chain cut) because this was stuck in the mud & could not be raised by the onboard machinery is not an everyday occurrence but added to the variation & interest from the norm. At all times we were kept up to date by capt. Diego.(whom we have sailed with before). Nobody could do anything about the 3-4 m waves around the gt aust. Bright, further advised by capt. Diego hours before this started. The effect of this was a reduction in speed for 2 1/2 days meaning we by-passed busselton but this wasn't an issue because we all arrived safely home due to the skill & expertise of the captain & crew. This is an old ship, has been sold & these issues are not the norm for this cruise line. Washing hands was insisted upon before entering a dining room & always has been. Dining & food was always a1. Well presented & tasted even better. The maitre d in the deck 14 dining room was a delight. Staff were always at hand to assist with seating, & assisting the elderly whenever they saw a need for this or not, lending an arm or just carrying a plate of food. They were always asking if we wanted a drink of iced water, iced tea or coffee & used dishes cleared from every table quickly & efficiently. Entertainment was v.good with us seeing both sessions of one comedian's show. the volume in the theatres is too high, especially for those of us with hearing aids. Even removing these did not prove a viable option for me because l was still blasted. At a presentation with crew associated with productions & 'what happened behind the scenes' l did raise this issue but was told, 'lowering the sound may impede the overall effect of the production, l will speak to the sound guy & you may need to sit there or there' (pointing). My reply, 'l was sitting there last night & the lady next to me had to remove her hearing aids & told me so.' (i had seen her do so & told her). Many folk on cruises are elderly, l believe & the fact many were leaving 'in their droves' after the start of some performances must be an indication to organizers what is right & what is not. Fold up mobility scooters were plentiful here as were the bigger type. Cruises are all about doing what you want to do with your time, & the options are plentiful. Shopping was great but we also enjoyed being able to just sit in a lounge with a book of puzzles, having a quiet coffee & sitting taking in the delightful sounds of the solo or duo (at times), entertainers. Music seem to resonate every where in the ship which we enjoyed. Many people took advantage of the library playing games, borrowing books, doing jig-saws or just reading. We took a few laps of the decks from time to time. Apparently 3 laps is equivalent to 1 mile. We didn't take advantage of 'movies under the stars' because the weather was a little cool for us, neither did we swim. Some activities organized by the activities dept were little more than 40 -45 mins of 'doing your own thing'. I thought card making was going to be constructive where we would be shown a technique. On a previous cruise we were shown paper flower making & other interesting things to do. Our crew member spread items around & then ran to & fro to the department returning with other bits & bobs before saying, '5 minutes left.' We are hoping for something more next time, something we can get our teeth into, if we still have our own teeth. We attended many interesting demonstrations on board. We plan to sail with them for many years to come, hope to do another cruise within the next 12 months & have already started to plan our 2022 cruise with princess cruises for a double celebration. We both reach 70 years of age in february 2022 & celebrate 50 years of marriage in may of 2022. Read Less
Sail Date January 2020
It was my first cruise and what an amazing experience I had. The crew really makes an effort to keep you happy, there are lots of entertainment on board, some are excellent like the shows and invited guests, and others a little ... Read More
It was my first cruise and what an amazing experience I had. The crew really makes an effort to keep you happy, there are lots of entertainment on board, some are excellent like the shows and invited guests, and others a little repetitive and tedious like musicians playing and singing every night the same songs, old songs. I have to mention the cruise director Jody, she is an extraordinary person, she was always smiling no matter what was happening and how "emotionless" were the people, and I'm still wondering how can she have high heels and run from one extreme of the ship to the other all day long and still be as bubbly and happy as she is, she is amazing; another one that was entertaining and funny was Robbie, funny man that made everything fun and sparkly with his craziness. I have to mention how good was "Share" by Curtin Stones restaurant, amazing food and the prices are so affordable that you will be surprised, remember to go hungry because you eat so much you won't believe it, and the staff at Share is out of this world, they go extra miles to make you feel special, I have to mention the MaitreD Daniel, what an amazing man and a very skilful waitress Mireya, these people made us feel like kings and queens. The ship has everything you need so next time you go on a cruise don't take too much stuff with you, everything is provided for you. I can't wait to go back on a Princess Cruise soon! Two bad reviews, sorry, the coffee is not good, they need to hire proper baristas. Second, there are no Vegan options at all in any of the food restaurants or food courts, there are only vegetarian options but no vegan, which made my holidays a little more complicated trying to have a proper vegan meal, maybe these can be considered to make Princess Cruises the best Cruises of all. Read Less
Sail Date January 2020
We travelled with a group of 8 friends. We have travelled on the Sun Princess twice before. We were led to believe the ship had been refurbished recently, but I would guess only certain areas have been refurbished as many parts of the ship ... Read More
We travelled with a group of 8 friends. We have travelled on the Sun Princess twice before. We were led to believe the ship had been refurbished recently, but I would guess only certain areas have been refurbished as many parts of the ship were looking tired and carpets were tatty in places. Our stateroom was very tired looking. The embarkation in Fremantle was speedy and efficient. We boarded within about 15 minutes of arriving at the terminal. Our cabins were ready straight away, so we could drop off our hand luggage. The entertainment in the theatre was excellent. There was a comedian who was very funny. Diane Cousins, a welsh comedian/singer was also very entertaining. She was so good, she was not only given a standing ovation, but the audience didn’t leave their seats until she did a short encore. The Princess singers and dancers did a show called “The British Invasion” which was very polished. The food in the Horizon Court buffet was standard breakfast fare. The omelette station was very good. The coffee was dreadful. Lunchtime at the buffet was very average with the quality of food not great. We had anytime dining in the Regency restaurant and the food there was quite good. One night we paid to go to Curtis Stone’s Share restaurant which was a waste of money. Because of the portion sizes or the type of meal offered, sharing was quite difficult. The portion sizes of the entrees were ridiculously small. The main meals were fine, but we ended up having individual meals rather than sharing our mains. The desserts were good. There was nothing extra special about this restaurant though, so save your money. The wine prices seemed quite steep, especially for single glasses. $15 for a glass of Chardonnay, $13 for a Prosecco (when it was available) On the first day the pool bars had no Prosecco, as loading was still happening. Despite this, we were charged for a Prosecco that we didn’t have. This was rectified after my husband complained to guest relations. The activities on board were the usual shipboard activities and they were fun. We didn’t do any shore excursions. In Albany the town put on a complimentary shuttle to town which was thoughtful. The port of Busselton was cancelled due to rough seas. We did notice a marine repair van near the ship and divers working for many hours whilst we were docked in Albany, so there may have been other reasons why we stayed in Albany rather than going to Busselton? All in all we had a good time, but I would not choose Sun Princess for a longer voyage. Read Less
Sail Date January 2020
We were looking for a short cruise to introduce our family to cruising and Celebrate Birthday and Anniversary Milestones and had been on the Sun Princess before so we chose this cruise. We had 5 Mini Suites which was amazing and when 3 of ... Read More
We were looking for a short cruise to introduce our family to cruising and Celebrate Birthday and Anniversary Milestones and had been on the Sun Princess before so we chose this cruise. We had 5 Mini Suites which was amazing and when 3 of the Balcony's were connected it provided the family to interact. The service on board was top class and the food was excellent. Albany was spectacular with our excursion to Oyster Harbour and Kalgan River being world class. When leaving Albany the sun's rays pierced the holes in the clouds and it looked like the Australian Army Badge as if a tribute to the ANZAC's when they sailed from Albany during the First World War. We missed out on seeing Busselton because of the winds being too strong for the Tenders but we stayed extra time in Albany. The Waters off WA are renowned for strong winds and high seas. Sun Princess handled the weather excellently. There were ten of us on this family cruise and we all dined in the Marquis Dining area at the Traditional time 5.15pm for Dinner. The menu selection was excellent with different themes on selected nights whilst maintaining traditional Princess Cruise Menu favorites. Breakfast and lunch buffet was in the Horizons and once again the selections were excellent. Our Grand Daughter was with the Camp Discovery and she had a ball with lots of activities and meeting new friends. The Shows in the Princess Theatre were well presented and the musicians were top class. We attended some activities such as the Art Auction and the ledgions Bar after hours and that was fun. There were lots of entertainment but this was a short cruise so not much time to explore all. All in all the cruise was for the family to relax and bond and we achieved that. Read Less
Sail Date January 2020
Should have stopped to think about it really and would have realised that any Australian home port and back to home port cruise would attract, perhaps, passenger demographics that were old and infirm by the thousand, because they cannot, ... Read More
Should have stopped to think about it really and would have realised that any Australian home port and back to home port cruise would attract, perhaps, passenger demographics that were old and infirm by the thousand, because they cannot, or will not, take a long haul flight to go cruising. This was borne out by an incredible array of mobility scooters, wheelie frames, walking sticks and broken and bent bodies from a passenger list with copious quantities of extremely old and very unhealthy people, as well as a considerable bogan element ( think body art by the square yard, caps on backward and loud boorish behaviours). We are not spring chickens at 61, but we’re comparatively juvenile in outlook by contrast. Not saying it is a bad thing, certainly for the oldies, but will never, ever do it again. Maybe I am just age-ist. With only one Royal Caribbean cruise to compare Sun Princess with, we found the differences between our previous experience and this latest one, to be greater than chalk and cheese. My main observations were that Princess ships leaving Australia are not tipping ships. Aussies, by their very classless nature, are egalitarian people to a fault and they find tipping an abhorrent thing to deal with, preferring instead that the onus is put on employers to treat their employees right and pay them a proportionate living wage. The Sun Princess experience suffered for it. Wait staff in the buffet, in particular, were singularly unhelpful, bordering on morose. Not so in the fine dining, for some reason . Better pay perhaps? I can only put the sullenness down to the fact that they were not getting the usual American way 18%+ tip for doing their job with a smile on their face. Only Americans understand why they pay their menial job people so poorly that they have to rely on tips to make a quid. It is wrong in the extreme and has spawned a cancer that now runs through the hospitality industry worldwide whether or not the individual deserves a gratuity or not. That being said, it is perhaps better to not cruise from Australis and just pay the tips, if you want a decent cruise experience. Sun Princess on this point alone did not give us that desired feeling of warmth and the cruise was all the worse for it. Catch 22. Pay the tips on a proper cruise or suffer the consequences of a poor experience. Entertainment was second rate and hardly interesting for the most part, save for Russel Twomey doing his maritime talks. Again, if we had stopped to think that Asia in the monsoon season was a daft thing to do and also had checked out what turned out to be a very poor selection of visited ports, then would not be writing this review now. Shore excursions were a ripoff price for what you got and we wanted no part of it. Komodo you could not even go ashore if you didn’t join the captive market thong for a best part of $200ea for 4 hours yomping around the island looking for elusive dragons. Seen them in the zoo, don’t need to spend that kind of coin trying to see them in the wild. Food in the buffet was plentiful, but a little unappetising and , again, comparing it with Rhapsody of the Seas a few short months ago, the differences were immense in quality and range. I have been assured by other like minded fellow passengers less than the average 90 years of age that this cruise attracted , that Princess Lines outside of Australian home ports are fine, yet the experience has poisoned my outlook. We are due to do an MSC cruise from Brasil to Barcelona in March. A much bigger and newer tipping ship. Hopefully this provides a much better option, albeit that it will be a multilingual trip and no doubt will have rabbit announcements in 4 or 5 languages which will be a little tedious, perhaps. Overall, Sun Princess has worn reasonably well for its 25 years of service. Our cabin steward was brilliant and we did an ex gratia tip for him because he was so pleasant and very hard working. We have a friend taking her mother on the same ship around to Melbourne leaving 11th January. It will be interesting to see what her opinion is on her return. Her mother is well into her 80’s and recovering from a life changing illness, so they may slot in just fine. For us, however, we will never cruise from Australia again on any cruise line for fear of the same experience. I guess what I have to keep telling myself is that this was a A$2K cruise, so I suppose for accommodation and meals alone, is perhaps half decent value ( not counting the 4 days that I was confined to the cabin due to a nasty bout of food poisoning that I understand Sun Princess is no stranger to). Read Less
Sail Date December 2019
This was the only cruise taking in Christmas and New Year. Sailing from Freemantle with about 2,000 passengers, a group of all ages The ship now some 24 years old but eh atmosphere was so good on board. Entertainment was suitable ... Read More
This was the only cruise taking in Christmas and New Year. Sailing from Freemantle with about 2,000 passengers, a group of all ages The ship now some 24 years old but eh atmosphere was so good on board. Entertainment was suitable for all ages, with a fantastic Caribbean band as the main source of music. They got the crowd going with dancing like you would never believe, coupled with a couple of other singers they kept the nights going until well after midnight. The crew were great, service was excellent with waiters in the dinning room that anticipated all your requests with nothing too much for them to achieve. The theater shows were vey good with the highlight being the 'Bravo' show, something very special for all ages. Ports of call were fine though having been to them all before on numerous occasions it almost felt like being at home. Second time of doing this cruise but well worth it. Read Less
Sail Date December 2019
Christmas is a difficult time with having step-families, and families unable to get together on Christmas Day, so we decided this year to do something different. We're in our autumnal years and don't do the Christmas hype, so it ... Read More
Christmas is a difficult time with having step-families, and families unable to get together on Christmas Day, so we decided this year to do something different. We're in our autumnal years and don't do the Christmas hype, so it was brilliant to find a cruise that had us sailing away over that time - no stress! We love this idea so much we have booked another one, with Princess Cruises, for next Christmas / New Year. We are heading to New Zealand. Another thing we loved about this cruise was that it was out of Perth and we didn't have to fly anywhere; not that we mind, as a cruise is always worth it. As a writer, I find there were so many places on board to write. And looking at the beautiful ocean is very cathartic. Who wouldn't be inspired to write their next novel? The dining rooms were excellent, and the general eating area was good too. Food was in plentiful supply, so I'm thankful for elasticated waists and loose clothing! And for not having to shop, prepare and cook for over two weeks ... and at Christmas. LUXURY! The staff were incredibly friendly, yet professional, in everything they did. I also noted many acts of kindness to the very senior people on the cruise, of which there were quite a few. They were a great bunch, reliving their teenage years I think! There was a real mixture of passengers; quite a few families, and extended families as well. The Christmas spirit was alive, and the ship was decorated beautifully. Do yourselves a favour and book a cruise. You'll love it. Read Less
Sail Date December 2019
We cruised over the Christmas/New Year with anticipation of an at sea experience - the menu for Christmas day was seriously underwhelming. We booked a mini suite - while it was roomier than a standard cabin, the balcony was tiny - ... Read More
We cruised over the Christmas/New Year with anticipation of an at sea experience - the menu for Christmas day was seriously underwhelming. We booked a mini suite - while it was roomier than a standard cabin, the balcony was tiny - couldn't even put a deck chair facing the water - could only sit side on. The lounge furniture was dirty and stained - the whole decor looked old and tired. The bathroom was an interesting design - if you sit on the toilet, your knees are touching the wall and if your partner opens the door, you can loose a knee cap! The gym is probably the tiniest I've experienced on board a cruise ship although the equipment was modern (more so than the suite furniture). If you have a food allergy, don't expect to be wowed by your meal choices. We were advised that much of the produce is pre-packaged therefore greatly reducing the ability of the onboard cooks to modify a meal to cater for a dietary requirement. While we have cruised with Princess on a number of occasions and had a great experience, this ship isn't in the same class - lifts were broken and out of service, machinery was breaking down and the furniture in the crooners bar was like the min suite, old and grotty. Read Less
Sail Date December 2019
Having sailed princess before I was disappointed to find their standard was obviously not the same as last time I had issues with my stateroom which although fixed promptly should not have arisen in the first place. Entertainment was good, ... Read More
Having sailed princess before I was disappointed to find their standard was obviously not the same as last time I had issues with my stateroom which although fixed promptly should not have arisen in the first place. Entertainment was good, service especially in horizon left something to be desired tables not cleared or cleaned which I did myself. Bar understaffed especially at busy times, I asked for a Diet Coke and told none onboard went to next bar and got it myself staff just seemed to do bare minimum and some training would not go amiss, could do with a quiet lounge where friends could meet and have a drink without music blaring in background not everyone wants drunken karaoke, would be nice to offer wine package for a fine dining experience food was good something for everyone, the itinerary was average but not outstanding but we knew that and made allowances Overall would I recommend probably yes but princess you need to up your game start providing for people who don’t want 15 drinks per day I didn’t book for a booze karaoke cruise, give us some Australian wine at an affordable rate train your staff and then you may compete with some of the other lines out there cabin steward was excellent, shows were good but noisy doesn’t need to be so loud All I want from a cruise is to be entertained have a great dining experience with a reasonable wine package so I can enjoy a bottle per night with my family and good entertainment which has been provided before but in America where service seems to be more of a priority where tips come intro play Read Less
Sail Date December 2019
We booked this cruise for a family Christmas at sea where all ages would be catered for. The youngest were 5 years old and the oldest was 82. The ship was decorated beautifully and you could feel the Christmas spirit as soon as you stepped ... Read More
We booked this cruise for a family Christmas at sea where all ages would be catered for. The youngest were 5 years old and the oldest was 82. The ship was decorated beautifully and you could feel the Christmas spirit as soon as you stepped on board. The kids loved every minute and were fussed over by all the staff not just those in kids club where they came away with decorated hats, stuffed toys, tour of the bridge, drink bottles and more. The activities were great from gingerbread house making competition, 60 second frenzy(like minute to win it), bingo, casino, craft classes, art auctions, jewellery sales, ukulele classes. Honestly so much to do, movies under the stars with free popcorn, free room service, shows of an outstanding calibre from singers, dancers, magicians to comedians. Shore excursions, multitude of choice or do it your own way. There were always plenty of drivers at each port to advise and take you where you wanted to go for the day at reasonable prices. Gili Islands off Lombok were amazing snorkelling, pity there was so much plastic and rubbish in the water, but still beautiful. Read Less
Sail Date December 2019
We chose this cruise as it was from and to Fremantle, and it took in Christmas and New Year. (For us, a repeat of 3 years ago, then to NZ). These celebrations were mostly non-existent and only available to a few in the Atrium. The Ship ... Read More
We chose this cruise as it was from and to Fremantle, and it took in Christmas and New Year. (For us, a repeat of 3 years ago, then to NZ). These celebrations were mostly non-existent and only available to a few in the Atrium. The Ship is clearly showing its' age in many departments, especially our cabin. The 'serving' staff were tremendous, but the Officers were perhaps too busy running the ship to be communicative - even avoiding eye contact in passing. Food in Anytime dining is highly recommended - we like to eat when we are hungry, not because of the time. It is also better to enjoy the entertainment. Drinks were, we believe unnecessarily expensive - Duty free after all - $8.75 a stubby. $16+ for an average glass of wine. As always, we met with many new people (another advantage of any time dining), and also with several established friends and acquaintances from the Mandurah area. To sum up - We have been spoiled by sailing on an inaugural voyage of a new ship through the Mediterranean, and that voyage cannot be repeated! Read Less
Sail Date December 2019
Out of Fremantle. Cabin very comfortable plenty of cupboard space . Restaurant any time dining very tired food just average. Leaving ship very easy well organised.Entertainment ok bands play outrageously loud no consideration of the age of ... Read More
Out of Fremantle. Cabin very comfortable plenty of cupboard space . Restaurant any time dining very tired food just average. Leaving ship very easy well organised.Entertainment ok bands play outrageously loud no consideration of the age of guests Shore excursions very expensive just like the alcohol outrageous pricing ! The Christmas Day Lunch was disgraceful extremly disappointing. Seem to always have young cruise directors shouting at guests rather than just talking normally. No idea of the music we like to hear ie 50’s & 60’s. The age of the majority of guests certainly doesn’t lend itself to late night partying those days are long gone ! The wait staff in the main are very good although it would be great to see them smile occasionally. The pizza restaurant has gone which is a shame as it made a nice change now an extra cost. The cosy Nook bar has gone again a paid Japanese restaurant. Read Less
Sail Date December 2019
I booked this cruise News years day 2018 to travel from 23rd Dec to 7th feb, due to the really bad year we had. I decided to put my last of my savings into what I thought would be a fantastic cruise. Well we was wrong !!!! As soon I ... Read More
I booked this cruise News years day 2018 to travel from 23rd Dec to 7th feb, due to the really bad year we had. I decided to put my last of my savings into what I thought would be a fantastic cruise. Well we was wrong !!!! As soon I as we got on the cruise we went for a glass off wine and sat and watched all the elderly people get on. Mid 80s - 90s with motorised scooters and frames. I would like to start by saying I don’t have any issues with the elderly in fact I think it’s great that there actually making an effort to do something. I totally blame princess cruises for my disappointments. We was on a beverage package so our cruise cost us $10,000 which was a lot of money for 15 days. My disappointments was: *. Entertainment was terrible our Christmas show was like a kid’s activity play, it’s was embarrassing. * Food was very bland, the meats was cut up really small to cater for the elderly. The British theme was a joke. And Christmas Day food was ok but nothing over the top. *. The specialised coffee was made far too hot, the first time I got one it Burt my tongue. The next time I got one I asked for it not to be too hot, I got it warm. They was making the coffee far too hot because that’s how the elderly likes it. * The day entertainment was appalling throwing plastic hoops over a champagne bottle ???? Bean bag throwing, Trying to hit a plastic ball golf ball into a net sorry but it was totally stupid. All the bars closed between 12 & 1 on a night one night I counted 25 people still drinking having a good time, they still closed the bar at 12.15 as soon as the bar closed every one disappeared. *. With us being on a drinks package we was entitled to 15 alcohol drinks a day each. We never used our allowance up. after the bars closed we was made to sit in the 24 hour cafe every nite, how could we have a good time or try and meet people we was told to be quite by some elderly people because there was having a cup of tea !!! The legends bar was open till 1 we went in a couple of times the music was shit and out dated and it only had 4 to 5 people in. *.Shore excursions was terrible. We paid $90 each to be taken too what should of being white shandy beach, air conditioned shopping centre, Trendy bars, lovely restaurants. Instead we got a beach full of fishing boats, sand was full of mud, locals was like ants trying to sell you there local crap. NO shopping centre NO Trendy bars not ONE in sight and NO lovely restaurants. We was supposed to be there for 3 hours we ended up getting back on the bus after 2 hours it was horrible. I could go on and on if you are thinking of going on this cruise, unless your elderly, or you have a couple of kids that are quite and r happy to just sit around go ahead and book. We are 56 & 59 years old I would never recommend this cruise I’m so disappointed. This review is genuine, I read a previous review about a week before we sailed and my stomach sank. I thought no it cannot be that bad. The last guy wrote it was a: “ Floating Nursing Home” This is true Stay away from this cruise Regards Read Less
Sail Date December 2019
Few cruise companies operate from Fremantle. The luxury not to fly anywhere and just get on to the ship within an hour from home was our main motivator to book this cruise. We were pleasantly surprised with the whole experience and the ... Read More
Few cruise companies operate from Fremantle. The luxury not to fly anywhere and just get on to the ship within an hour from home was our main motivator to book this cruise. We were pleasantly surprised with the whole experience and the destinations. Doing a Christmas and New Years cruise is always special. The ship was full of families, kids and grandparents. And some oldies complaining that there were too many kids.... We had a great time and my biggest problems were to choose which entertainment options to do and which to leave as it was impossible to do all. Make no mistake, cruising to Indonesia in December is a hot affair. If heat and humidity is not your thing, maybe book a NZ cruise. We were extremely luck with VERY calm seas and no wind for 3 days while crossing from Australia to Komodo Island. Woke up at Komodo with a whale Shark hanging around the stern of the Ship. Our cabin was sufficient (We wait listed and got a spot only 4 weeks before the cruise, so we could bot choose our cabin, and although obstructed view, the location was good (D623). The tender outside this room was used on Tender Port Days, the noise might bother some, but we enjoyed the added sea view due to the tender being lowered. The Cruise Director was fantastic, the entertainment was mostly good. The food was pretty good, but I would lie if I said it was excellent. We did eat at Curtis Stone's Share and that was excellent. The Grill outside on Deck at the Pool was excellent and provided Burgers, hotdogs, pies, chips, ribs, Schwarma's etc for easy access on the pool deck. There are ample Ice machines and free lemonade (not soda) and Orange Juice and coffee and tea available on the pool deck as well as the buffet. Service was good. We were happy. Princess excursions, we only did Komodo island. We were the last group for the day (12h30) and we missed the morning rain. Komodo walk was OK, hot and not very exciting, but it was good to see the Dragons. Komodo is closed to tourists from now. Rumoured that they want to charge $1000per person. Not sure what will happen in the future. Pink Island was a boat hopping affair with excellent snorkelling. We had enough time. Other groups complained they were rushed. You need to be fit and able and completely mobile to do this tour. All other ports we negotiated with a driver and did our own tours. I knew where we wanted to go, wrote it and the price on paper and stood my ground. Much cheaper and better than a busload of people. Read Less
Sail Date December 2019
To get on in our home city was a great advantage as no flying was involved. The cruise to Singapore was very good with all ports interesting. The cruise back to Fremantle was enjoyable with the exception of the Cambodian Port. ... Read More
To get on in our home city was a great advantage as no flying was involved. The cruise to Singapore was very good with all ports interesting. The cruise back to Fremantle was enjoyable with the exception of the Cambodian Port. This was awful and to have been charged $77.00 each for a visa was disgraceful. For us and many of the other passengers who did not even get off this was a huge put off. Many said they would never go again on this leg of the cruise as the ports of Cambodia and Vietnam were cargo ports, shuttles were expensive and the visas too dear. especially for a family of 2 adults and 2 teens. The ship was beautifully decorated for Christmas. So much time and effort was put into making it a wonderful experience. The lead duo of the singers were so talented and great voices. Enjoyed the magician acts very much. So clever. The comedians so, so. The last one told jokes that I have heard many years ago and were not funny. The ship was spotless and the public areas always having someone attending to them. Every one washed their hands so we were lucky the the dreaded virus did not appear. Cabins were comfortable and so clean. Our cabin steward was exceptional Meals were enjoyable as I did not have to cook them. We have cruised many times on the Sun and been to the same places before but just wanted a break for 4 weeks. Will continue to cruise with Princess but not to the above ports if on a cruise in future. Read Less
Sail Date December 2019
Picked this cruise cause it was a round trip, Freo to Freo. The crew was amazing, go out of their way to help. Dining was excellent and the buffet? can't complain. Always something to do or just relax at various spots on the ship. ... Read More
Picked this cruise cause it was a round trip, Freo to Freo. The crew was amazing, go out of their way to help. Dining was excellent and the buffet? can't complain. Always something to do or just relax at various spots on the ship. The atmosphere was absolutely fantastic. The cabaret were awesome and the standard of international entertainment was outstanding. The shore excursions for us here overpriced. We found our own way around the ports of calls via taxis. One important thing that needs to be mentioned is that the online visas are not accepted in Vietnam and Cambodia. Do not panic as Sun Princess organizes this on board for about the same price as the internet which is a waste of time and money. The Princes staff organizes all the hassles of getting on and off the boat at all the ports of call so it is an amazing unforgettable trip. Read Less
Sail Date December 2019
Have sailed on majestic princess, sapphire princess , and the sun , the sun was old and time for it to retire, most disappointing cruise ever.Cruise staff were great though the food went begging / not a great experience, horizon court , ... Read More
Have sailed on majestic princess, sapphire princess , and the sun , the sun was old and time for it to retire, most disappointing cruise ever.Cruise staff were great though the food went begging / not a great experience, horizon court , very poor more like some soup kitchen in quality , entertainment was average though the crew dancers and band were very good, as for the so called international acts [ never heard of any of them and not that great apart from a couple of acts, one of the service staff seemed to have an issue with serving females, quite rude to my wife / unless he was just having an off day ??? OTHERWISE WE COULD NOT FAULT ANY STAFF IN FACT IF IT WASN'T FOR THEM THE WHOLE CRUISE WOULD HAVE BEEN A WASTED,Thew crew on all Princess ships we have sailed on are wonderful I'm sure they are the main reason the Princess line keeps going, The things that were good on the ship were the casino at night , 24hr coffee in the Atrium, movies at sea under the stars on the top deck ,Our cabin was old and in need of refurbishment, Had trouble with our TV remote and needed to be replaced, trouble with the shower / toilet [ $25 ] awarded us for the inconvenience, not enough clothes hangers so we were given cheap wire hangers as extras, had to have light bulbs in overhead reading lamps replaced twice, Door handle on cabin fridge broken so was hard to open [ reported several times though nothing done about it ] Read Less
Sail Date December 2019
If you're under 60 years old or with a family, don't bother. Overpriced drinks, no worthy entertainment, gross cold tasteless food. I have never seen so many people in the age range of 70-80 years old with walkers in one ... Read More
If you're under 60 years old or with a family, don't bother. Overpriced drinks, no worthy entertainment, gross cold tasteless food. I have never seen so many people in the age range of 70-80 years old with walkers in one place. That's fine, but if this is the age group they cater for, this needs to be obvious to those booking!!! Kids don't stand at chance at having an enjoyable time swimming as the older people stand still in groups in the water for hours. And don't bother trying to find a deck chair as people dump there stuff and disappear for the day leaving them unusable. Not to mention the cigarette smoke filtering down a whole side where deck chairs are situated near the pool. Poor kids. Was horrible having uninterested staff serve at the buffets. After lining up to wash hands and listening to people whinge that this was required. Why would anyone want to pay $30 a session for a quick round of bingo? Or $10-15 for a single drink? Or play beanbag toss every day? Boring. Boring. Boring. So much paper advertising each morning trying to make people purchase overpriced jewellery and lame clothing. Casino was a joke, no one doing anything interesting besides playing pokies. The whole place was dead by 9-10pm. This was my first cruise experience and I will not be in a hurry to go on another one. Never again through this company. Read Less
Sail Date November 2019
We chose this cruise to celebrate my 60th birthday. Good points 1) very good service and meals at the traditional sitting (7.30 pm) 2) good company once again at the traditional setting 3) ship is clean and continually being ... Read More
We chose this cruise to celebrate my 60th birthday. Good points 1) very good service and meals at the traditional sitting (7.30 pm) 2) good company once again at the traditional setting 3) ship is clean and continually being maintained to keep it up to date. The sun princess was built in 1995 and is in good condition considering its age 4) The crew were polite and courteous as we have grown accustomed to with princess cruises Bad points 1) The wine list has become too expensive for the average working man as far as I am concerned. The cheapest cabernet sauvignon was a french wine ($42/bottle) and it was terrible. We found a decent South Australian wine from the Coonawarra but it cost $55/bottle. Princess used to provide decent Australian wines for $30/bottle which I was happy to pay but $55/bottle? We did not drink much this time. 2) We toured SE Asia and the cruise was not sympathetic to my wife who is disabled with rheumatoid arthritis. She was stranded on the ship for 8 of the 11 ports. The buses in Asia are not disabled-friendly. If you are not active then forget SE Asia. 3) You get ripped off at every port due to the cartel having first options for taxi services. Be patient and walk an extra 10 - 15 minutes and you might get a fair deal. The monopoly of the few needs to be broken. 4) The tours are too expensive. It is time competition was allowed into the ports for those who wish to explore on there own. Let a cruise become more of an adventure in this globalised world. Read Less
Sail Date November 2019
This cruise was totally enjoyable for us. I have just read a review that to me was highly exagerated by a disgruntled passenger. There had been a "small" (5 or 6)out break of Gastro on the ship before we boarded at ... Read More
This cruise was totally enjoyable for us. I have just read a review that to me was highly exagerated by a disgruntled passenger. There had been a "small" (5 or 6)out break of Gastro on the ship before we boarded at Singapore . for the 14 night cruise to Fremantle. We were advised almost immediately of the problem and precautions we should take. Were given regular updates on the situation as it improved After a couple of days we (and other passengers we met) were very happy with what was being done Yes!The crew were given extra duties to serve ALL food in the buffet. A practice that should be employed everywhere at food outlets. I have witnessed some pretty gross behavior at places where customers serve themselves. We had a lot of very enjoyable interaction withe catering staff .THE FOOD WAS FANTASTIC and Varied each day.You could fine dine if you wished Tables were always cleared quickly and cleansed The only area where it may have been a bit too cool for some people was the main theatre. I could not believe the high quality of the theatre productions. Our cabin crew lady did an excellent job. Our only complaint was that much of the activity(eg quizzie etc) was very American. It was an American ship but the passenger were nearly all Australian The excursion times were hampered by docking troubles with port authorities:and some did not deliver what was promised as a result of this The manner in which they organized exiting ship for excursions and dis embarking was excellent Read Less
Sail Date November 2019
What a disappointment this cruise was. We boarded in Singapore to find that a lot of passengers on the Fremantle to Singapore run had been affected by virus, the ships captain did all he could to contain it, however the crew were put under ... Read More
What a disappointment this cruise was. We boarded in Singapore to find that a lot of passengers on the Fremantle to Singapore run had been affected by virus, the ships captain did all he could to contain it, however the crew were put under the pump to perform extra duties, continually cleaning the ship down, spraying and having to serve all food, crockery, drinks and condiments. Consequently tables were not cleared or cleaned quickly, some staff deliberately turned their backs on passengers pretending to do other jobs so they wouldn't have to serve. But the worst thing was the ship was freezing cold, this was a tropical location and passengers were walking around inside the ship with COATS, JACKETS and BLANKETS, when complaining (as most passengers did) we were given various excuses, the cold is coming in from the vents outside (it was hot outside) the performers need to be comfortable (so the rest of the ship has to freeze) the cruise director was making jokes about the number of passengers wearing blankets in the theatre and bars. The ship was old and tired, The waiters in the main dining were excellent but sometimes the food was disappointing and the eat tough. The buffet food didn't have a great deal of variety and some of the hot food was lukewarm, Tea and coffee was not hot, to pay so much for a cruise this was an overall disappointment. Read Less
Sail Date November 2019
This was our first ever cruise and to say we were disappointed is an understatement. From the moment we boarded in Singapore after waiting hours in the Port and treated like sheep moving us from pen to pen we were greeted by someone ... Read More
This was our first ever cruise and to say we were disappointed is an understatement. From the moment we boarded in Singapore after waiting hours in the Port and treated like sheep moving us from pen to pen we were greeted by someone occupying our room. The sickness on board and the necessity to consistently scrub up in order to avoid the sickness constantly had you anxious that you might be next. The Port of Cambodia was so bad that we could not get off the Shuttle Bus to explore this town or meet the people who desperately needed our tourist dollar. It looked like an earthquake had hit it. This cruise had a very high percentage of older people which made getting on and off at Ports a little slower than I expected. We ate in the Marquis dining area as we felt that this would be safer than the buffet to avoid contamination. Our section of the dining room had tables that were closed as staff were not available to service them. Some of the staff became sick and the remainder of waiters were given cleaning duties to try and combat the virus, therefore leaving a shortage of staff in the dining room. The food was very average and there were no salt and pepper shakers on the table, you needed to wait for staff to provide you with this and we were not allowed to hold the shakers ourselves so there were many times we got too much salt or not enough salt on our food. Read Less
Sail Date November 2019
It is nice to cruise into Fremantle and we scored a good deal for 3 adults sharing. We had enjoyed several trips on Sun Princess and were fully aware of its advantages and issues. I will tell it as it is, with credit and brickbats where ... Read More
It is nice to cruise into Fremantle and we scored a good deal for 3 adults sharing. We had enjoyed several trips on Sun Princess and were fully aware of its advantages and issues. I will tell it as it is, with credit and brickbats where appropriate. You only get one chance to make a good first impression and Princess Blew this one badly. We had Platinum seniority and swished past the queue to checkin until the local agents handed us our cards - then there was some problem and they ushered us aside to a holding area "for a few minutes". After almost an hour I told them to inform the ship that they had several dozen furious guests and they needed to get somebody ashore to take charge.The Singaporean Immigration officers were quite happy to allow us to board on the confirmation of the local agent staff that we had been accepted for boarding but Celebrity Security refused. There was NO security issue - simply Celebrity's inability to print boarding cards.This portrayed nonchalent contempt for senior loyal repeat guests who deserved better. They should have been capable of reprinting cards and there should have been a responsible officer down there to take charge and facilitate our prompt boarding. We should have been relaxing onboard while they sorted out THEIR mess. Some people had visa issues but at least two couples were sitting there with one anothers' cards. We never got to see ours and there was some suggestion that we were simply being delayed while they sterilised our rooms. We met the Guest Relations Director at the top of the gangway and I told him very angrily that it was a disgrace and there should have been a senior presence to take charge ashore. He said that there was - he had been there 20 minutes earlier! This was when the new cards finally appeared (he probably brought them down?) and the immigration process began. He thereby tacitly admitted the fact that there had been nobody down there for 2 hours before that when something could and should have been done. I acted on my assessment of whether it would be worth spending any more time with him and headed straight in for lunch - at a quarter to 4pm!. We knew by then that Nora Virus was already rampant on board. This happens occasionally in the best of cruise lines and Princess were obviously taking every possible step to reduce the spread of the disease. Sun Princess has had a long record of issues with shipboard waste plumbing - I was not aware of any such during this trip but it would have given a huge leg-up to the spread of any disease like Nora if there were any leaks. New infections gradually reduced but we docked in Fremantle with code Red still in operation, which was disturbing and very inconvenient in that it meant that staff had to serve everything to guests in the buffets. There was one other irritation in that Princess had switched the prepaid coffee cards onto the current cruise cards which were valid only for the current trip. We had a brand new $35 card from a previous cruise. It was a No Brainer that Princess should have switched our credit to the new scheme but . . . NON. They viewed the old card (which was clearly and specifically designed to extend into subsequent cruises) as expired and valueless and presumed to just appropriate the unused value. That amounts to something resembling Theft in my book and is not the way to reward esteemed repeat guests - or to earn glowing reviews! We were lucky to find a young man from Brazil in Guest Relations, who began with a textbook perfect version of the standard Princess . . "we regret that you began with an unfortunate experience and we hope you will be able to get over it" etc. However, he was prepared to listen and he accepted the validity of our concerns about being dumped in a barn for 2 hours and having our coffee card stolen. In brief, he upward-managed an arrangement with his supervisors which left us reasonably satisfied that we had been heard and compensated. Thank you Mauro. This is a young man who is worth cherishing and grooming for fasttrack promotion (in my view as an MBA and experienced manager). Overall, I have downgraded the total cruise experience from my previous Very Good to Average, taking account of the age and condition of the ship and the frustrations, but I would have chosen 3.5 Good if it was available as an option. The architecture still appeals, the Cruise Director and staff were still good and the Trivia in particular were very well run, as were the exercise sessions. The Princess bedding - and particularly the fabulous Pillows! are worth special mention. It is also a pleasant change for Australians to be free of the usual shipboard nonsense of 18% "service fee" (which does NOT go to the staff - you reckon the Balinese massage girls would get US$40 tip for a typical signature massage?) and "automatic gratuities" of $20 a day per guest for waiters and room stewards. The food had slipped from my previous assessment of "Best at Sea" 3 years ago. Still quite good but not outstanding. The whole industry is cutting costs and seafood and steak is less and less common. I must say we had a steady stream of very good Prawns/Shrimps. The desserts were relatively boring after the previous triumphs. It is still very pleasant to sit in one of the bars and lounges with a coffee or cocktail and enjoy the assortment of music options. Movies under the stars was very pleasant and there were a lot of excellent movies in cabins and the big screen. The entertainers all seemed to be comic jugglers or juggling comedians.. The American comic who boarded in Bali was utterly unfunny. The singers and dancers were good without being brilliant and they recycled home in Fremantle. The sets for the production shows were drab and uninspiring. The gym equipment was ok although the walkers seemed to be largely out of action. You could stay in shape if you wanted to. I noticed a few people swimming short laps in the pool. We thoroughly enjoyed the Curtis Stone "Share" restaurant which is well worth a $35 fee. Try it. Such a blend and assortment of taste sensations which cry out to be . . . yes "Shared" It needs to be said that other cruise lines are getting Australians ashore in Vietnam and Cambodia for Aus$10 per head - so why are Princess charging $80 in each country???. Also (and this applies to all cruise lines) most of the ports in those parts trend to be a long way from the supposed destinations (Hanoi Bangkok etc) and you are looking at hefty fares to get to those cities. It is worth mentioning that some years ago Princess continued to charge Indonesian visa fees (US$25) to passengers after they were fully aware that the fee had been discontinued. The fee first appeared on guest accounts on the final afternoon - several days after we left Benoa. They seem to regard this sort of conduct as fair game. And WHY, sweet Jesus, are they going to Cambodia at all???? The Captain apologised for the complete disappointment of what I will remember as "SianYuckVille" - some people paid for an "excursion" to a seafront building site at which there was nowhere that anybody would have considered eating or drinking anything. There are plenty of places in Asia where you can see and do something interesting without having to buy an $80 visa, presumably also a port fee, and then an expensive excursion to Nowhere featuring Nothing. A Sloppy Ripoff Princess!!! Shame on you. Get this nonsense off the itinerary NOW. Most of their cruises seem to stop there but most other cruise lines do not!. It is typical for there to be fewer events on board on Port days but on this cruise it seemed to be even lighter than usual. Would I try Sun Princess one more time - just maybe but only at WAY less than the cheapest fares being offered. There is a perceived premium for any cruise starting or ending in Perth. I would take some encouragement if Princess came out and declared that they have finally, once and for all, fixed the sewage problems. At least the engines and the lifts and the laundries kept working this time. And that is how I saw it. Our next two cruises will be on Celebrity. Read Less
Sail Date November 2019
Sun Princess Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.3
Service 5.0 4.3
Value For Money 4.0 3.5
Rates 4.0 4.0

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