3 Helpful Votes
Sail Date: October 2018
I wanted to travel to upper Mississippi to 4 states I had not visited. The cruise was promoted as Fall Foliage on the Upper Mississippi. My group had been planning for this trip for over a year. The route was changed due to flooding, ... Read More
I wanted to travel to upper Mississippi to 4 states I had not visited. The cruise was promoted as Fall Foliage on the Upper Mississippi. My group had been planning for this trip for over a year. The route was changed due to flooding, and we were officially notified AFTER the boat left St Louis port. Management knew the situation and could have notified us before we flew from NC to St Louis the day before departure. The trip that was substituted was of lesser value/cost and the destination was of no interest to me, as I had already been several times to Nashville. The cruise lines has made no effort to compensate our group of 17 travelers. I was trapped on this boat to a destination that held no interest to me- not a very good taste to leave in a customer's grasp. The trip was the biggest disappointment in my travel history, and I have traveled quite a bit over the past 6-7 years. I will neither use nor recommend this company. Their interest is not customer satisfaction. This was a group of 17 people, and I believe American Cruise Lines should step to the plate and offer some compensation to this group, at least a monetary amount equal to the difference of the price of the trip that we paid for and the trip we were given. Letters have been written to management and they have not even bothered to respond. Read Less
3 Helpful Votes
Sail Date: July 2018
On July 7th this year, my wife and I boarded the American Cruise Line Queen of the Mississippi for what we thought was going to be a wonderful and relaxing Ohio River cruise experience as promise by the information advertised on the latest ... Read More
On July 7th this year, my wife and I boarded the American Cruise Line Queen of the Mississippi for what we thought was going to be a wonderful and relaxing Ohio River cruise experience as promise by the information advertised on the latest sales catalog and expecting a nice relaxing and adventurous cruise. Unfortunately, this cruise was the cruise from HELL. My wife and I are seasoned cruisers (Large Ships, European river cruising and American Cruise Line). This was the worse cruise we have ever taken as well as being taken to the cleaners by ACL. Before you book with American Cruise line please check out “American Queen Cruises”. www.americanqueensteamboatcompany.com Please read all the negative comments and you will find mine similar to the problem’s others had. We contracted ACL for 10 stops and a cruise itinerary that resulted in stopping at all of the schedules cities as advertised in their cruise catalog, instead we cruised the river for more than 5 days and missed stops and excursions in 4 cities and only 1 day in Louisville instead if 2. Other MAJOR Issues: Dining & Food served On the first day, ACL’s the head chef came to 0ur table and told everyone if you wanted something special cooked let him know and he would prepare it: THAT WAS LIE #1. On about the 5th day for lunch I requested shrimp and grits which is a staple served on the America (another ACL BOAT). Our server (who was really wonderful and professional) came and told me he did not know how to prepare it. 2 days later it was on the menu – this time our server told us was he did not have all the ingredients the first time. Let’s break this one out – Grits, served every day at breakfast (which I had every morning) – shrimp – served with a number of meals – Cajon spices – most soups he prepared had Cajon spices incorporated in them I guess if you are going to lie to ACL’s passengers at least he needs to get his lies straight. On this cruise, this was some of the worse meals I have ever had (this is my 10th cruise both in the US and Europe). I was unable to consume at least 5 meals served – the meals served were not fit for human consumption – other guests were also complaining about food coming out of the kitchen. In 2 of the cities we stopped at, my wife and I had to go off the ship and dine at the local establishments to get a quality meal. ACL’s cook (he was not a chef in any stretch of the imagination) put out some of the world’s worse meals I have ever had in my life. The cook was probably fired from a CCC level diner. Unethical & Lack of Integrity with ACL’s Personnel Upon going to our stateroom, we were greeted by Guest Services Manager in our stateroom. We had asked her to replace the Pinot Noir wine with a Merlot which she did. Towards the end of the cruise, July 16, when I had had enough of the poor food coming out of the kitchen. So, at lunch I asked our server for a simple cheeseburger. We were discussing the cheeseburger with our server when the Guest Services Manager came up in a huff and asked what the problem was. I explained all I wanted was a simple cheeseburger. The guest services manager became ugly and tried to bully me into eating what was severed on that meal. I immediately got up and went and searched for the Hotel Manager. I was explaining to him the situation and told him I wanted to file a complaint against the guest services manager for what she did and wanted it in her personnel file. About half way through our conversation. The Guest Services Manager stomped up to us and broke into our conversation and started shooting her moth off very rudely. That was the last straw. I called and filed a formal complaint with the Manger for the Ohio and Mississippi river. Nothing happened. Later that evening I noticed the Merlot was gone. A staff member came in our room and STOLE the wine. So, now ACL has a member of their staff entering a guest room (outside of housekeeping) without our permission and stealing our wine. So not only did they enter illegally but also committed theft. Cruise issues The regional manager for the Ohio and Mississippi river came on board and talked to the passengers during the cruise trying to explain that there were issues with the river and we were going to miss some of our stops and the schedule was going to change slightly. Several passengers inquired on what authority this decision was made. The regional manager for the Ohio and Mississippi tried to evade the question and point back to corporate. The passenger’s inquiring about the source of information were getting irritated and wanted a substantial answer. I observed the regional manager for the Ohio and Mississippi and watched him continually lie through his teeth to ACL’s paying passengers. He talked to us like we were dumb and stupid and would believe whatever we were told because as he said came from corporate. The passengers asking the questions were highly intelligent people So, is this the new ACL Company Model, take the passenger’s money, change the schedule on the fly, lie to the ACL guests, steal item’s out of their room, bully the guests, feed them food not served at any decent restaurant? There was another couple we met that had their air conditioner leak and drip water in their bed. ACL refused to correct the issue. Their solution – put a bucket in your bed to catch the water. Ships Amenities Cabins The cabins were very small and the bathrooms were the size of two port-a-potties next to each other. The shower was so tiny a large person could not fit into it. House keeping made the bed and replaced the towels and nothing else. This was the poorest house keeping service I have seen in all of our cruising. Cappuccino Machine in the Sky lounge. A paying passenger would expect little things like a Cappuccino Machine to be functional 24x7, especially in a lounge most used by them. The Cappuccino Machine in the Sky Lounge never worked from day one and then after 5 days of complaints the crew removed and never replaced it. When guests asked the crew about when the Cappuccino Machine would be fixed – their reply was “You can use the one in the Wheel House Lounge” -- Really, go down 2 decks because ACL can’t provide something as simple as a working Cappuccino Machine. Ship’s Maintenance Crews washing Sky Lounge in morning while cruising. A couple of days while cruising the passengers were unable to sit outside of the Sky Lounge because the crew was power washing the windows and getting the outside flooring material soaking wet, which basically made the area (a shaded area) totally unusable (unless you wanted wet feet– wet socks, water absorption footwear, etc.) until it dried hours later. 3 of the 5 days while cruising the crew had a very loud compressor going around the Shy Lounge and the deck above which made it very uncomfortable to relax. The burning question I have – why didn’t the crew do the window cleaning and maintenance while in port when most of ACL’s guest were on shore or excursions? Was it necessary to disturb and irate paying customers? Tours The tours were grossly misrepresented and some were missed. This is another example of how ACL defrauded the passengers. Final I brought all of the to the attention to the Senior executives of ACL. Neither did I hear back, they did not return my phone calls or offer us any compensation. They just wanted our money. One thing they made very clear to us and our credit card company who tried hard to get out money back – OUR LAWYERS ARE BIGGER THEN YOURS SO GOOD LUCK. So, once you give them your money it is gone for good. ACL is just a greedy corporation that care mire about revenue that their customers. Hell will freeze over before we will cruise with American Cruise Lines again!! Read Less
3 Helpful Votes
Sail Date: October 2017
My husband and I choose this cruise to celebrate our 30th anniversary (2 weeks down the entire length of the Mississippi River). As experienced cruisers, we knew what we should expect from a cruise at this price point ($24k). I cannot ... Read More
My husband and I choose this cruise to celebrate our 30th anniversary (2 weeks down the entire length of the Mississippi River). As experienced cruisers, we knew what we should expect from a cruise at this price point ($24k). I cannot tell you how disappointed we were. The housekeeping was terrible, the food at times inedible, the "service" was laughable (the housekeepers and waitstaff were all kids from a hospitality training program) and the communication throughout the trip was inexcusably nonexistent. And to add insult to injury, they failed on the recovery. I wrote a detailed 5-page letter to the CEO (Charles Robertson) and the VP of Hotel Operations (Paul Taiclet) to give them feedback. Both called me to apologize for our bad experience. Mr. Robertson promised that I would hear from him again in a week or two. I never did. Mr. Taiclet followed up with a letter offering us 25% off a future cruise. Worthless to us as we would never spend another dime with this company. It was the worst value for our money that we have ever experienced in our travel all over the world. Save yourself from the same pain. Please don't book with this company!!! Read Less
20 Helpful Votes
Sail Date: August 2016
Never take this cruise. They talk about some great tours and cancel many of them along the way. The food is not good, the service is mostly done by interns that are learning and it is super over priced for receiving close to nothing. ... Read More
Never take this cruise. They talk about some great tours and cancel many of them along the way. The food is not good, the service is mostly done by interns that are learning and it is super over priced for receiving close to nothing. Terrible and boring cruise up the Mississippi with almost know good entertainment or activities. The boat even crashed into a sand bar at night - took about 30 minutes of pushing back and forth to get off and woke everyone up- bent the paddle wheel and made them late to arrive in Memphis so they canceled the Memphis tour? If you want a good cruise go on a Viking River cruise. The difference is like a cubic to a diamond. Our only grace was we had planned a few days on our own in the start destination and the end destination so we saw those two locations and had fun there Read Less
31 Helpful Votes
Sail Date: April 2016
We are experienced ocean cruisers who wanted to give river cruising a try, as well as stay in the USA. This was a round trip, New Orleans to New Orleans, on a paddle wheeler. The average age of the guests (about 185) was 75-80 with many ... Read More
We are experienced ocean cruisers who wanted to give river cruising a try, as well as stay in the USA. This was a round trip, New Orleans to New Orleans, on a paddle wheeler. The average age of the guests (about 185) was 75-80 with many in wheelchairs, or using walkers and canes. With no disrespect to the elderly (we are 65), we felt we were in a floating nursing home. The entertainment was boring, bingo in the evenings and sometimes a banjo player. Meal times were strictly scheduled and if you missed a meal or wanted to eat later, your only option was granola bars and bananas in the lounge. There was a complimentary cocktail hour at 5:30 which always involved a long time waiting in line for a drink. Otherwise there were no bars whatsoever. Our room was to the rear of the ship and it often shook loudly due to engine vibration. The captain and crew said there was nothing they could do and "nobody else ever complained". The food was very mediocre, sometimes even bad. The servers were very nice but inexperienced college kids who made many mistakes, forgot to bring coffee etc. In one instance I never received an entree until I complained. The staff kept encouraging us to order half portions if we weren't too hungry so as not to waste food. It was clear to all of us that they were trying to save money on food. The shore excursions were another disappointment, usually at an unattractive, dilapidated port with a visit to an old drugstore or other building that was converted to a gift shop trying to sell you overpriced souvenirs. Regarding pricing, this 7 night cruise cost us more than double what we would have paid on Royal Caribbean staying in a suite !!! We knew this when we booked but thought that, considering the price, it would be phenomenal. It was anything but. Read Less
25 Helpful Votes
Sail Date: August 2015
With just 24 hrs. Notice and no chance to respond, we were advised our cabin was being changed to a "slightly smaller" one on the same floor. when we boarded, we were shown to a single cabin stuffed to the walls with a queen ... Read More
With just 24 hrs. Notice and no chance to respond, we were advised our cabin was being changed to a "slightly smaller" one on the same floor. when we boarded, we were shown to a single cabin stuffed to the walls with a queen bed. since the boat was fully booked, we had no other choice but to grin and bear it. we have never in all our travels ever been downgraded!!!!! the food was adequate. the service spotty at best because the inexperienced help is only hired for 3 mos. And cannot sign up again for a year. this makes for mistakes in dining room orders, as well as service. also, our room was not cleaned for 2 of the 7 days. the leg on one of the beds was broken and went unrepaired. a fellow passenger was allowed to play his trumpet nightly after 9:30 p.m. passenger complaints were ignored for 2 days. having taken over 125 cruises (including 15 river cruises), this was our first and last acl cruise. be forewarned!! This is the trip from hell!!!!!!!!! Read Less
48 Helpful Votes
Sail Date: August 2015
NEVER, EVER AGAIN! If you book a cruise after reading my review below, all I can say is “I warned you.” We booked back-to-back Mississippi River Cruises in August, 2015. First one was from St. Paul, MN to St. Louis, MO: the second ... Read More
NEVER, EVER AGAIN! If you book a cruise after reading my review below, all I can say is “I warned you.” We booked back-to-back Mississippi River Cruises in August, 2015. First one was from St. Paul, MN to St. Louis, MO: the second one from St. Louis to New Orleans. We had the same cabin for both cruises. As other travelers have mentioned, new passengers can come on board at 1030 a.m., but have to cool their heels in a lounge until the cabins are ready two hours later. Why not just push the boarding time back to 1230 and have the rooms ready? We got to our cabin, complete with an EIGHTEEN-inch TV. Really? 18-inch? My computer screen is larger. I had to clean the cobwebs off the sliding glass doors before my wife would go out on the “veranda”. Cobwebs and fingernail clippings on the floor of the veranda were good indications that this company doesn’t bother to clean the outside of the boat. On the second day we realized the crew only has one set of washcloths on board. You can’t get replacement washcloths until 330 p.m. each day, and bath towels are only available after 1030 a.m. For the first few days we told crew members, including the hotel manager, we needed replacement towels, and all said we would get them, but that didn’t happen. For first few days we had to go down and get our own. One day instead of two bath towels, we got two bathmats! Some days we got one washcloth and one hand towel per cabin. How much would it cost to have 2-3 sets on board? We had a Keurig-like coffee maker in our room but nothing to drink the coffee out of for first week. I decided to wait and see how long it would take before the steward noticed. It took a week. Other comments on the room: The cabin wasn’t vacuumed even once in the two weeks we were on board. The volume control on the wall for the public address system was stuck on full blast. Result: every time an announcement was made, I jumped about six inches off whatever I was resting on. While the wall switch supposedly gave us a choice of background music, etc., it was inoperable. The best thing about the room was Ivan Levashov’s painting of white irises. Amazing. Cruise staff told me that average age of passengers was 65-75. Not true by at least a decade. I know that American Cruise Lines has no control over who buys tickets, but the entertainment advertised should reflect that. We had World War 2 vets, Korean War vets (they wore hats advertising such), etc. One night’s entertainment was advertised as “Old Time Rock and Roll”, but the first tune we heard as we entered the room was “Bye Bye Blackbird”, followed by “I Fall to Pieces”, “In the Mood” and “Sentimental Journey”. Bluegrass another night act was not bluegrass music. I could go on and on, but that is illustrative. Even the cruise director admitted to me that they had “misrepresented” the entertainment. Some nights the talent advertised didn’t show up, and afternoon activities on three days included kite flying and BUBBLE BLOWING on the top deck. Be still my heart. PORTS OF CALL: Oh, boy! Where do I start? The ports they advertise only have a casual relationship with what you get. Personally, I don’t think three hours on land counts as a port call. Passengers are herded onto buses, sometime for three hours, with no breaks. Local tours too often are a tour bus driving up and down the streets of small towns, looking at the outsides of vintage houses and touring vacant lots and closed store fronts with the tour guide saying “This lot/store used to be……….” The highlight of a couple of tours was a stop at the top of a bluff overlooking the town. Almost every port call ended, like at Disneyland/ Disney World, at a gift shop. The first port of call was Red Wing, MN, home of the famous Red Wing Shoes, but we were there on a SUNDAY, when the factory and store are closed. Clearly American Cruise Line knows this. Result: a bus “tour” around this tiny town with a stop at a pottery-centered gift shop. We didn’t stop at Davenport, Iowa; Oak Alley, LA or Baton Rouge, LA, with no public acknowledgement of why. Instead we landed at tiny towns like Burlington, IA and St. Francisville, LA; both of which are ill equipped for and can not be considered an “attraction”. Don’t assume you are going to get to see Elvis’s bedroom at Graceland or the exhibits at the Lorraine Motel in Memphis where MLK, Jr. was killed. Didn’t happen. Also, excursion on another day was to a button museum. I couldn’t make this stuff up. ACL has no way of keeping track of which passengers are on the boat and who are not at any given stop. Consequently, for example, in Memphis, one passenger was left behind at the tour stop at St. Jude’s Hospital; a CREW member was left behind at the afternoon excursion, and a couple who had gone into town for dinner was left behind as the boat took off down the river at 7 p.m., instead of at the advertised time of 8 p.m. After sailing for 30 minutes, the boat had to turn around and go back to Memphis to pick the couple up. Crew error. When we told crew that we would be off the boat for one night, nothing (to my knowledge) was written down either upon our departure or return. A final insult was my wife and I being literally left in the parking lot in New Orleans as the shuttle to the airport drove away early. Again, crew error. Result: cruise director unsuccessfully chasing after shuttle on foot, followed by an 80-90 mph taxi ride to the airport to catch up with the bus which had our luggage. Most exciting and entertaining (although stressful) part of the trip. FOOD: Breakfast was well handled, but food to table for lunch and dinner occasionally had only a casual relationship with menu choices. Worst, the ice cream served was “soup” at every meal. Passengers complained on first half of cruise and ice cream was firm for next two days, followed by 10 days of melted ice cream. You could have consumed it with a straw. VALUE: For what we spent on two weeks with ACL on the Mississippi, we could have flown to Europe and had an all-inclusive river cruise or ocean cruise. Please note that ACL price doesn’t include tips or airline tickets. Those are on you. Read Less
10 Helpful Votes
Sail Date: May 2015
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also ... Read More
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also the most disappointing. I suppose we should have done more research before we booked on this boat but all of their literature led us to believe it would be a good trip for us. Unfortunately it turned out to be our worst vacation. I would recommend you look very carefully at this company and what they are offering before you spend your money. There were many things to dislike about this trip, a few of which I will talk about. First, we were greeted at the entrance to the dock by a young lady who took our luggage and boarding passes, told us our room was probably not ready yet (not unexpected as they off load arriving passengers at 8:30AM and begin boarding new passengers at 10:30AM), and showed us where to go to board the boat. There was no one at the gangway or on the boat to greet us when we boarded. I assumed we would go to the bar for a drink and snack while we waited for our room. I located the office and found a young employee named Robert being confronted by a woman who was also looking for the bar. Imagine my, and her, surprise when we were informed that there was no such thing on this boat! I had somehow concluded from the literature that there was a lounge with snacks and drinks available around the clock. The snacks turned out to be small bags of potato chips and packages of peanut butter or cheese crackers. Drinks consisted of coffee, soda, juice and water. Our cabin was OK. The carpet was dirty. The sliding door to the balcony was very difficult to open. I asked three times for it to be fixed and finally fooled with it myself and got it so my wife could open it. The TV in the room was smaller than my desktop computer monitor. I asked for an extra bath towel each of the first three days. Finally on the fourth day they began leaving one without my asking. Unlike the marketing literature pictures showing middle aged passengers lounging in luxury, with what one might conclude are alcoholic beverages, the average age of the passengers on this boat was well North of 80. Many walkers and wheelchairs. Not many partiers. There was a "cocktail hour" each day from 5:30 to 6:30. To me the term "cocktail" implies a drink with alcohol in it. Their liquor was so watered down you could not taste the gin or vodka and the brown liquor was tan, not brown. My friend Murray took to making them open a new bottle of scotch every time he got a drink. The "cocktail hour" ended each day with the "Hotel Manager", who Murray dubbed the " 'happy' Hawaiian" , singing to the herd that it was time to go to the dining room for dinner. The kids working in the dining room, the same kids who worked housekeeping and other duties, in general tried hard to deliver good service but the entire meal service was very disorganized. Never saw anyone who appeared to be in charge of the dining room. If asked, the kids would provide all the wine we wanted, including an extra bottle at the end of the meal. If you did not ask they generally tried to serve a really crappy Pinot Noir by the glass. I sent it away every time they tried it and ordered a slightly more acceptable bottle of Cabernet. The Pinot Grigio was acceptable. Several of my meals were lukewarm. The morning we departed the ship we arrived in the dining room at 7:05 AM. At about 7:20 I finally attracted the attention of one of the waitresses and we ordered breakfast. We had ordered a taxi for 8:05 to take us to the airport. The waitress never returned to the table again and we did not get our breakfast (or even a second cup of coffee). By the way, if you are crazy enough to take this trip and need a taxi, insist that they call a metered one. Otherwise you will get somebody's brother-in-law in a beater. We did exactly that to go to the French Quarter in New Orleans on Friday evening. The guy charged me $15 bucks. I flagged a real cab to return and the meter fare was less than $7.00. Entertainment was awful. The lecturer was OK. Afternoon activity consisted of an hours' worth of bingo one day, 45 minutes of banjo lessons one day, some stupid game show game one day and I don't even know what excitement they came up with the other days. The first two evenings they had a duo who played banjo and bass. They were OK but certainly not up to 1st class cruise standards. It went down hill from there, including a Gospel singer for an hour and I totally lost interest after that. By 9:00 or 9:30 PM it was all over and everyone was in their cabin! No bar to go to, no music, no nothing. I am an active 70 year old man married to an active 65 year old woman. We actually sat and played a game of Scrabble one night, just to keep from going totally nuts. What a shame, what a disappointment. They have a perfect venue here and have totally wasted it. My advice...run as fast as you can from this outfit. For what you pay for this trip you can take two really good trips to a Caribbean Island, or two very nice cruises on some other line. Read Less
4 Helpful Votes
Sail Date: May 2015
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was ... Read More
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was served and sometimes the delay was because orders had got misplaced - chaos happening in kitchen. Often items very not available or substituted without explanation. Despite having to order your menu your choices the day before they still ran short. People with dietary issues - I.e coeliac - had problems each meal time. Drinks - beer wine - were often served warm - glassware was often warm or cloudy!!! Accommodation very ordinary, some people reported mouldy shower curtains, bathrooms in need of a good scrub and stained carpets, others said towels were not replaced or supplies like toilet paper. We we squeezed into a single room despite having paid for an upgrade and were put right next the paddle wheel - thus no sleep due to the noise when boat was sailing overnight. Woke up to ants covering pillows one morning. One night 2 floors kept awake all night with a screeching noise coming through the PA - none of the crew could be found or responded to phone calls - apparently the crew were not affected and divert phones to voicemail at night. - a serious safety issue I would have thought! Public areas furniture looking vary tired - having been launched in 2012 - has had a very hard time. Laundry facilities shared with crew and down to one washer and dryer for the whole boat. Crew very friendly but very young and inexperienced - one moment they were serving you food , next they were out preparing food in the kitchen and by the time you finished they were cleaning your bathroom and making your bed. Entertainment was ok - the staff responsible were very dedicated. Side tours at ports were a mixed bag - some excellent others were poorly organised, not enough time or had no purpose. Got the impression from tour leader that management were not prepared to listen to complaints and our experience was not uncommon. Read Less
11 Helpful Votes
Sail Date: November 2014
I was told by a friend to write this review to help others who may be thinking of this particular cruise. My husband and I took a late season cruise on the Mississippi with another couple on an American Cruise line Queen of the ... Read More
I was told by a friend to write this review to help others who may be thinking of this particular cruise. My husband and I took a late season cruise on the Mississippi with another couple on an American Cruise line Queen of the Mississippi river boat. We went from Memphis to New Orleans in 7 days and it cost $10,800 for the two of us. First thing we were told was to go to the 2nd floor to “listen to music” and have warm cookies. But the first view of the inside of the boat showed chipped wood on “wainscoting”; there seems to be a lack of maintenance. On the second floor the band was sitting around on chairs with instruments strewn about in a room filled with about 20 or more full sized sofas and about 70 chairs – it looked like a storage area. The chairs and sofas were drab and stained. No cookies were there and the band played one piece and left. We went to our room and unpacked. My husband opened a drawer and found used napkins inside. At the informational meeting the managers were introduced and I went to the housekeeping manager asking about maintaining my insulin cold. She drew a blank even though the brochure assured that there was storage for insulin on board; she mentioned buying a cooler in Memphis and I assured her that my insulin needed 9 days of cold - a cooler would not work. She then went to find a small refrigerator for the room and installed it by moving furniture around. When the furniture was moved, an old piece of clothing was behind a cabinet. The boat’s service for both serving food and cleaning rooms was done by 18 to 21 year old persons – all very nice, bubbly and service oriented. Just ask and they would do it. But the poor kids would serve food at breakfast and then run to clean a certain number of rooms But how well can these young adults do both these same jobs – what 19/20 year old knows how to look for and find dirt or serve a table of 8 properly? At one meal we asked for more bread and the waitress threw the second bowl of bread into the old napkin filled empty bowl. And the food; my husband ate only fish and he found it delicious. As a meat eater I had trouble with dry overcooked meats; chicken seemed to have been boiled and have a sauce layered on top. All I can say about the food is that it was below average diner food. Maybe it’s because I come from a major city and am used to great food almost anywhere but for the price we paid, it was underwhelming. I’ve been on the European river cruises and the food was unforgettable so it’s not because you can’t use open fires or flames on a boat. And the Mississippi itself – it’s the ugliest river I’ve seen. Because it’s a flood plain, there are no real houses to see and no scenery. Now that I mention this trip to neighbors who come from the Midwest they say “Oh, we wondered why you would go there – didn’t you know how ugly it is?” And I ask them “Why didn’t you tell me?”   Read Less
Queen of the Mississippi Ratings
Category Editor Member
Entertainment N/A 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family N/A 0.0
Shore Excursion N/A 0.0
Enrichment N/A 0.0
Service N/A 0.0
Value For Money N/A 0.0
Rates N/A 0.0

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