4 Helpful Votes
Sail Date: November 2018
4 night cruise from New Orleans, enjoyed the ports very much, though not a lot of a variety of things to do at each one, to be expected on this itinerary. Visited a few very nice plantation houses, plus Baton Rouge. For those who have ... Read More
4 night cruise from New Orleans, enjoyed the ports very much, though not a lot of a variety of things to do at each one, to be expected on this itinerary. Visited a few very nice plantation houses, plus Baton Rouge. For those who have cruised on the larger ships, this cruise will come as a bit of a shock. The ambiance is very low key, no fancy décor, with basically no activities and nothing to do while on the ship. After dinner for 3 nights a banjo player performed for an hour, that was it for the evening entertainment. Seeing this once was fine, but it got old fast, and I didn't need to see it all 3 nights. Other than that, after dinner there was nothing to do, no schedule activities. The daily happy hour at 5:30 with tasty snacks and open bar was a nice touch, as well as the daily fresh baked cookies, and always available snacks and beverages. The ship staff and crew are friendly, dining room service was fine too. The boat is small, which means no crowds, no lines, getting on and off simple. My overall rating would actually be "good" if that was offered between very good and average. Read Less
15 Helpful Votes
Sail Date: May 2017
We wanted to stay in the US this year for vacation and since we had not visited the states where the ship docked, we felt this would be a good fit. We are also interested in the Civil War and we thought that would make the cruise more ... Read More
We wanted to stay in the US this year for vacation and since we had not visited the states where the ship docked, we felt this would be a good fit. We are also interested in the Civil War and we thought that would make the cruise more interesting for us. The cruise was expensive, but we hoped it would be "top shelf" making it worth the money spent. There were no transfers offered from the airport to the hotel, but it was easy enough to ride Uber. We were disappointed, however, that the hotel chosen by the cruise line was in the suburban part of the city rather than the downtown where we could have walked around, visited museums, etc. Breakfast at the hotel was not included, but transportation to the boat the following day was. We were quite surprised when we boarded the ship and saw how worn out it looked. The décor was disappointing and the furniture dirty (especially dining room chairs), not comfortable), and basically needing to be replaced. The carpets looked like they needed a good cleaning. We were shocked to learn the ship is only 2 years old. It has not been well maintained. The food was good to mediocre, leaning more towards mediocre. We were never offered second helpings and, more often than not, reminded we could order "half" portions. Lunches always were made from leftovers of the dinner the night before. Selections were limited but, most disappointing, the food just wasn't very good in both taste and presentation. We enjoyed the Civil War lecturer but the "riverlorians" (never heard that word till this cruise) were a bit hokey. The entertainment was geared toward the older senior citizens and was not often well attended except for those that wanted to take advantage of the open bar. There was no wine selection. They only served Mondavi's Woodbridge wine which I do not think of as good quality. When I asked if I could have different wines, I was told there would be an upcharge to do so. Meanwhile, the bar was well stocked with good hard liquors which made the lack of wine choices all the more perplexing. The ports of call were good and all of the tours excellent. I also must comment that the ship's staff was attentive, friendly, and professional. Disembarking was really poor. We had paid for a tour of New Orleans and then transportation and drop off downtown. We arrived to board the bus 15 minutes early and were told there were no more seats. The explanation was, "someone must be on wrong bus." We were eventually placed on another bus (the one going to the airport) and did get a tour of the city. This is one time, however, when the tour guide wasn't very good or professional. I really went into this cruise with high hopes of doing more trips with this company but I most certainly will not after my first encounter. It is truly a niche market and I hope that other lines will join the market and offer more quality trips on the US rivers. Read Less
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5 Helpful Votes
Sail Date: May 2017
Our initial experience was bad in that the cruise line failed to pick us up at the hotel for transfer to the ship, taking our luggage but leaving us behind and then just shrugging this off with no real apology or effort to make the ... Read More
Our initial experience was bad in that the cruise line failed to pick us up at the hotel for transfer to the ship, taking our luggage but leaving us behind and then just shrugging this off with no real apology or effort to make the situation right. We felt this was very poor handling of the embarkation procedure and we could have easily missed the cruise just because of the cruise lines sloppy handling. We felt the cruise was greatly over priced and that the service, food and amenities offered were lacking for a cruise that cost more than a thousand dollars a day for each of us. The cabin was adequate but nothing extraordinary. The food was, for the most part, pretty ordinary and not up to what we expected for the price. We are veteran cruisers and have sailed with many lines, and would say as far as value received this cruise was a big disappointment. Read Less
1 Helpful Vote
Sail Date: October 2016
With last minute change to Nashville we were treated to a stay at the Gaylord Opryland Hotel as well as an evevning at the Grand Ole Opry. Great fun. Cruising the Cumberland River was a treat and with our Naturalist Steve Marking and ... Read More
With last minute change to Nashville we were treated to a stay at the Gaylord Opryland Hotel as well as an evevning at the Grand Ole Opry. Great fun. Cruising the Cumberland River was a treat and with our Naturalist Steve Marking and his lovely wife adding informative narrative as we went through the narrow waterway. The trip was enjoyable until we reached the lower Mississippi and a pattern developed as we would arrive in the morning and leave at 12:30, not allowing enough time to see all of the offered excursions or the towns, and only to arrive at the next port the same afternoon or early evening. We arrived at New Orleans the afternoon prior to disembarkation the next morning. The extra cost tour of Graceland was 1 hour short and most on tour were not able to see the entire exhibit. The planners need to review this trip. The fitness equipment was in need of maintenance and repair. The food was generally very good but by most ocean cruise standards very limited in scope and selection. The quality and presentation was excellent but I have never been served a half of a sandwich at lunch. The wait staff were just wonderful and made our meals even more enjoyable as well as the cruise staff who could not have been more accomodating. The entertainment was hit and miss. One group fair the next outstanding. But all in all it was a fun trip and we booked two cruises for next year. Read Less
5 Helpful Votes
Sail Date: August 2015
Our first cruise with American was on the Columbia River. We were so pleased we signed up for another cruise before we left the Columbia. This most recent cruise was from Minneapolis/St Paul to St Louis in August, 2015. The food service ... Read More
Our first cruise with American was on the Columbia River. We were so pleased we signed up for another cruise before we left the Columbia. This most recent cruise was from Minneapolis/St Paul to St Louis in August, 2015. The food service was below average. Every single breakfast was a crap shoot. In 7 days we received a) the breakfast we ordered; b) warm or hot; and c) in less than 50 minutes exactly one time. We were nearly late for every tour. Lunches were mediocre. Dinners were quite nice, but taste was an ordinary cajun. The hotel manager seemed to be experienced, but she was largely unresponsive to complaints. John and Narda were standouts in service. Gustavo not so much. The BEST part of the cruise was the Mark Twain impersonator and the young, very capable couple both of whom entertained us every day. Both were worth the price of admission each day. The shore tours were poorly organized. For example, our first tour in Red Wing started at the Red Wing Retail store. Surprise! The store was closed. Go figure. Lacrosse was great as was Hannibal. St Louis was, well, St Louis. We won't go back. Avoid this cruise unless you are an entertainment fan. The Mark Twain impersonator and the young couple who cruised with us made the cruise for us. p.s. do not get a cabin forward on the starboard side, main deck. Read Less
Sail Date: May 2015
Although we had a very lovely time, the dining room staff was very new and inexperienced. If you are traveling with friends and relatives, check in advance to see if you can dine with them ....We were unable to secure a table on a ... Read More
Although we had a very lovely time, the dining room staff was very new and inexperienced. If you are traveling with friends and relatives, check in advance to see if you can dine with them ....We were unable to secure a table on a regular basis for the six of us. The food was excellent and the staff was friendly and efficient It was a very expensive trip and I don't think it warranted the price. There are many advertisements in the mail offering discounted cruises, which is very annoying when you've already booked at full price. Look for the discounted trips. Read Less
Sail Date: May 2015
This was a trip that we had planned for many years. We were a group of 6 and each of us were very excited. Unfortunately, we were disappointed. I wish we had seen some of the posted reviews prior to booking. This cruise is indeed pricey ... Read More
This was a trip that we had planned for many years. We were a group of 6 and each of us were very excited. Unfortunately, we were disappointed. I wish we had seen some of the posted reviews prior to booking. This cruise is indeed pricey and not worth the cost. The staff were all very inexperienced however, their improvement during the course of the trip was really remarkable. However, We did not sign up for a teaching experience. If this is the case it should be reflected in the price with a reduction. We found out that the experienced staff was on the newly launched boat and the Mississippi Queen got the short end. NOT fair. Another issue we had was the matter of seating in the dining room. We were told it was open seating but there was reserved signs on at least 4 tables. We were upset and spoke with the cruise director who told us that there was a large group and the smaller groups he was told to give them reservation seating and this came from corporate. Wake up corporate, treat all your paying customers equally. Either offer reserved seating or open seating. We had to scramble into the dining room 3 times a day to ensure we would sit together. On the plus side the food we had was great. Read Less
1 Helpful Vote
Sail Date: April 2015
First of all, be aware that this 7 day Mississippi cruise is quite expensive. It is not a "value" cruise at all. We traveled from Memphis to New Orleans on the Queen, truly enjoying the sites at the ports. However, this is ... Read More
First of all, be aware that this 7 day Mississippi cruise is quite expensive. It is not a "value" cruise at all. We traveled from Memphis to New Orleans on the Queen, truly enjoying the sites at the ports. However, this is where the pleasure ends. Apparently, the boat is used as a training ground for young people, to teach them skills for the hospitality industry. This is not an ideal situation for training, given the cost of the cruise. Except for a few quality servers, many of the waitresses were extremely incompetent: mixing up orders, failing to meet food or beverage requests, with painfully slow service. Food was often cold by the time it was served. Occasionally, substitutes were made without notifying the diner of any changes (salmon instead of lobster on a special eggs benedict, for example). Repeated requests for a beverage refill went without results. If an order went back to the kitchen (raw steak), it may or may not return in quite a long time. The food served was supposed to reflect the region, but it was often tasteless and mediocre--nothing special at all. Housekeeping was another problem, with towels and washcloths not replaced, even though they were on the bathroom floor, as requested. On several occasions, I replaced our towels, having found the linen closet where they were stored. Entertainment on the boat was very good, as were the included shore excursions. Otherwise, this trip is simply not worth the money paid. We will not travel with this line again. Read Less
Queen of the Mississippi Ratings
Category Editor Member
Entertainment N/A 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family N/A 0.0
Shore Excursion N/A 0.0
Enrichment N/A 0.0
Service N/A 0.0
Value For Money N/A 0.0
Rates N/A 0.0

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