128 American Cruise Lines Queen of the Mississippi Cruise Reviews

NEVER, EVER AGAIN! If you book a cruise after reading my review below, all I can say is “I warned you.” We booked back-to-back Mississippi River Cruises in August, 2015. First one was from St. Paul, MN to St. Louis, MO: the second ... Read More
NEVER, EVER AGAIN! If you book a cruise after reading my review below, all I can say is “I warned you.” We booked back-to-back Mississippi River Cruises in August, 2015. First one was from St. Paul, MN to St. Louis, MO: the second one from St. Louis to New Orleans. We had the same cabin for both cruises. As other travelers have mentioned, new passengers can come on board at 1030 a.m., but have to cool their heels in a lounge until the cabins are ready two hours later. Why not just push the boarding time back to 1230 and have the rooms ready? We got to our cabin, complete with an EIGHTEEN-inch TV. Really? 18-inch? My computer screen is larger. I had to clean the cobwebs off the sliding glass doors before my wife would go out on the “veranda”. Cobwebs and fingernail clippings on the floor of the veranda were good indications that this company doesn’t bother to clean the outside of the boat. On the second day we realized the crew only has one set of washcloths on board. You can’t get replacement washcloths until 330 p.m. each day, and bath towels are only available after 1030 a.m. For the first few days we told crew members, including the hotel manager, we needed replacement towels, and all said we would get them, but that didn’t happen. For first few days we had to go down and get our own. One day instead of two bath towels, we got two bathmats! Some days we got one washcloth and one hand towel per cabin. How much would it cost to have 2-3 sets on board? We had a Keurig-like coffee maker in our room but nothing to drink the coffee out of for first week. I decided to wait and see how long it would take before the steward noticed. It took a week. Other comments on the room: The cabin wasn’t vacuumed even once in the two weeks we were on board. The volume control on the wall for the public address system was stuck on full blast. Result: every time an announcement was made, I jumped about six inches off whatever I was resting on. While the wall switch supposedly gave us a choice of background music, etc., it was inoperable. The best thing about the room was Ivan Levashov’s painting of white irises. Amazing. Cruise staff told me that average age of passengers was 65-75. Not true by at least a decade. I know that American Cruise Lines has no control over who buys tickets, but the entertainment advertised should reflect that. We had World War 2 vets, Korean War vets (they wore hats advertising such), etc. One night’s entertainment was advertised as “Old Time Rock and Roll”, but the first tune we heard as we entered the room was “Bye Bye Blackbird”, followed by “I Fall to Pieces”, “In the Mood” and “Sentimental Journey”. Bluegrass another night act was not bluegrass music. I could go on and on, but that is illustrative. Even the cruise director admitted to me that they had “misrepresented” the entertainment. Some nights the talent advertised didn’t show up, and afternoon activities on three days included kite flying and BUBBLE BLOWING on the top deck. Be still my heart. PORTS OF CALL: Oh, boy! Where do I start? The ports they advertise only have a casual relationship with what you get. Personally, I don’t think three hours on land counts as a port call. Passengers are herded onto buses, sometime for three hours, with no breaks. Local tours too often are a tour bus driving up and down the streets of small towns, looking at the outsides of vintage houses and touring vacant lots and closed store fronts with the tour guide saying “This lot/store used to be……….” The highlight of a couple of tours was a stop at the top of a bluff overlooking the town. Almost every port call ended, like at Disneyland/ Disney World, at a gift shop. The first port of call was Red Wing, MN, home of the famous Red Wing Shoes, but we were there on a SUNDAY, when the factory and store are closed. Clearly American Cruise Line knows this. Result: a bus “tour” around this tiny town with a stop at a pottery-centered gift shop. We didn’t stop at Davenport, Iowa; Oak Alley, LA or Baton Rouge, LA, with no public acknowledgement of why. Instead we landed at tiny towns like Burlington, IA and St. Francisville, LA; both of which are ill equipped for and can not be considered an “attraction”. Don’t assume you are going to get to see Elvis’s bedroom at Graceland or the exhibits at the Lorraine Motel in Memphis where MLK, Jr. was killed. Didn’t happen. Also, excursion on another day was to a button museum. I couldn’t make this stuff up. ACL has no way of keeping track of which passengers are on the boat and who are not at any given stop. Consequently, for example, in Memphis, one passenger was left behind at the tour stop at St. Jude’s Hospital; a CREW member was left behind at the afternoon excursion, and a couple who had gone into town for dinner was left behind as the boat took off down the river at 7 p.m., instead of at the advertised time of 8 p.m. After sailing for 30 minutes, the boat had to turn around and go back to Memphis to pick the couple up. Crew error. When we told crew that we would be off the boat for one night, nothing (to my knowledge) was written down either upon our departure or return. A final insult was my wife and I being literally left in the parking lot in New Orleans as the shuttle to the airport drove away early. Again, crew error. Result: cruise director unsuccessfully chasing after shuttle on foot, followed by an 80-90 mph taxi ride to the airport to catch up with the bus which had our luggage. Most exciting and entertaining (although stressful) part of the trip. FOOD: Breakfast was well handled, but food to table for lunch and dinner occasionally had only a casual relationship with menu choices. Worst, the ice cream served was “soup” at every meal. Passengers complained on first half of cruise and ice cream was firm for next two days, followed by 10 days of melted ice cream. You could have consumed it with a straw. VALUE: For what we spent on two weeks with ACL on the Mississippi, we could have flown to Europe and had an all-inclusive river cruise or ocean cruise. Please note that ACL price doesn’t include tips or airline tickets. Those are on you. Read Less
Sail Date August 2015
This was our 3rd cruise with ACL and we enjoyed it just as much as the first two. The coast of Maine is beautiful and the excursions they had chosen for us to chose from were great. The entertainment on board was enjoyable and loved the ... Read More
This was our 3rd cruise with ACL and we enjoyed it just as much as the first two. The coast of Maine is beautiful and the excursions they had chosen for us to chose from were great. The entertainment on board was enjoyable and loved the sing along. we never miss out on much onboard and love that there is plenty of time to rest and relax also. We really enjoyed the Lobster Bake. It was fun and much more enjoyable to eat the lobster out of doors. The servers onboard were confident in helping you with any thing that you may need. Cannot wait to try another cruise with this company. Read Less
Sail Date August 2015
This was our very first cruise. We met many people who had many trips under their belt and listened to their tips and information. Our stateroom was fantastic and the balcony was so great day and night. I am a birdwatcher and saw many I ... Read More
This was our very first cruise. We met many people who had many trips under their belt and listened to their tips and information. Our stateroom was fantastic and the balcony was so great day and night. I am a birdwatcher and saw many I recognized a few I didn't. Mark Twain onboard was a delight and also Mr.Marking and his many talents he shared with us. The food every day was fit for a king (and queen) and we got to choose every meal what we wanted which was so fun. We are definitely looking forward to our next cruise on ACL. Great job crew everyone was so good to us. I enjoyed just relaxing and listening to Mark Twain the most. My husband like Mr.Marking and his many singing styles and performances. We played bingo and I attended the Fur,Fin and Flora talk. The service was astounding. I had the co-director help me get tickets for the bus home online..which was so great. My overall opinion of the ship and cruise is just wonderful would not know what I could improve on!!! Read Less
Sail Date August 2015
This was our first cruise with ACL. We had a great time visiting small towns like Petersburg, Kake, Haines, Skagway and sailing through Tracy Arm and Glacier Bay. The trip was fun and educational with local experts on board providing ... Read More
This was our first cruise with ACL. We had a great time visiting small towns like Petersburg, Kake, Haines, Skagway and sailing through Tracy Arm and Glacier Bay. The trip was fun and educational with local experts on board providing information on Alaska, glaciers and all the wildlife we saw (bald eagles, whales, sea lions, otters, etc.). Most of the shore excursions on this trip are included in the cost of the cruise. There are guided historical walking tours, guided nature tours, hiking, whale watching, train trip included in the trip. Additional cost tours are salmon fishing and kayaking. Most of the ports were a short walk to town but transportation was always available if you didn't want to walk. We sailed on The American Spirit with approximately 85 total passengers. There were 4 children on this trip ranging in age from 8 years to teenagers. There were some 30 & 40 year old couples but the majority of passengers were seniors. The cabins are roomy and very clean. Soap, shampoo, etc are all provided along with a hair dryer. There is a DVD player in the room and a library supply of movies to watch. There is no cable on board and limited internet capability since most areas of the trip are remote. Breakfast is plentiful and good with lunch & dinner being average quality and small portions. We had a great time but and would recommend trip to others. Would not recommend for young children or those whole require a swimming pool. Airfare and transportation to and from the ship are not included in the cost of the cruise. Read Less
Sail Date July 2015
This was our first cruise with ACL. It was wonderful! I enjoyed our cabin-with a view of the coast of Maine. It was just stunning. Watching Maine go by with the lighthouses was like being in a movie. In fact, the city of Bath was used ... Read More
This was our first cruise with ACL. It was wonderful! I enjoyed our cabin-with a view of the coast of Maine. It was just stunning. Watching Maine go by with the lighthouses was like being in a movie. In fact, the city of Bath was used in a movie. Entertainment was just my speed. Not to slow and not to fast and loud. Enjoyed the first night with the trumpet & guitar player. Their music was easy to listen too. The next night a lady with a drummer came on board. She help to lead us through the history of Broadway. Songs and stories where a highlight of her entertainment. The Lobster man was interesting, but he could leave out that he is divorced and what he pays for his ex to live on. The banjo player made magic come out of banjo! He was incredible! My husband loved eating lobster once, twice, three times a day sometimes. I enjoyed the view from the dining room plus the food. Yes, my clothes are a bit snug this week after all the wonderful food from last week. Service on board was good. When there was something we needed, it was taken care of in a timely manner. Loved being on the ship. Watching the fireworks for the 4th off the coast was nice. First time I had a sweater on to watch the event. Wish we could of been a bit closer, but the weather was wonderful and the view was good. Read Less
Sail Date July 2015
We embarked the Queen of the Mississippi in New Orleans, this was our first small boat cruise, what a wonderful experience, no lines or waiting EVER. The boat went north on the river up to Memphis, they had interesting & informative ... Read More
We embarked the Queen of the Mississippi in New Orleans, this was our first small boat cruise, what a wonderful experience, no lines or waiting EVER. The boat went north on the river up to Memphis, they had interesting & informative shore excursions that were included in the price for the most part, except for Graceland in Memphis. The rooms were very roomy and comfortable and all have a deck with table & chairs, the service on this boat is excellent by everyone on this boat. The food was wonderful, they offer have cocktails & hors de oeuvres 5:30-6:30 and then dinner! After dinner there is always entertainment by different performers. They offer breakfast, lunch & dinner selections & you can also get half portions. The nice thing about this cruise is your not slammed with a bill at the end for alcohol, shore excursions etc. This is an older crowd as there really isn't much to do for younger children, no pools, clubs, activities etc. We liked it so much we booked another cruise with them for next year & would recommend it to anyone. Read Less
Sail Date June 2015
This was our fourth cruise with ACL and one of the best so far. It's hard to select my favorite place during the cruise because there are so many 'favorites'. We love the 'small boat' cruise experience and this ... Read More
This was our fourth cruise with ACL and one of the best so far. It's hard to select my favorite place during the cruise because there are so many 'favorites'. We love the 'small boat' cruise experience and this particular cruise is packed with excellent ports of call. The onboard entertainment was quite good as well. This particular ship is NOT stabilized but, that was not a problem for us. We have already signed up for another ACL cruise. Read Less
Sail Date June 2015
This was a wonderful cruise. The food, the staff and service was excellent. I especially liked the smallness of the ship and guests. They were 53 of us and it was so nice to meet people from all over. I have booked my next cruise. ... Read More
This was a wonderful cruise. The food, the staff and service was excellent. I especially liked the smallness of the ship and guests. They were 53 of us and it was so nice to meet people from all over. I have booked my next cruise. Everything went so smoothly, even the weather. Read Less
Sail Date June 2015
First time cruiser of any type. Excellent experience. Was impressed by attitude of crew and staff. Food worthy of "name" chef restaurant. Service excellent and correct and always with a small and friendly attitude. Special ... Read More
First time cruiser of any type. Excellent experience. Was impressed by attitude of crew and staff. Food worthy of "name" chef restaurant. Service excellent and correct and always with a small and friendly attitude. Special request handled without any question or push back. Shore excursions good, if difficult to access due to the configuration of the river banks. Queen of the Mississippi is in excellent condition, clean, well kept, and easy to navigate from stateroom to other areas of the ship. Read Less
Sail Date June 2015
This was my 5th cruise with ACL. It happened to be in my neck of the woods so didn't have to fly to get there. The scenery was spectacular. I would have been content to just sit on the boat and sail around looking at the scenery. ... Read More
This was my 5th cruise with ACL. It happened to be in my neck of the woods so didn't have to fly to get there. The scenery was spectacular. I would have been content to just sit on the boat and sail around looking at the scenery. The food, as always, was excellent with plenty of choice and if you didn't see something you liked the kitchen seemed quite happy to fix what you wanted. The servers seemed a little inexperienced so service was not as good as I am used to on ACL. Same goes with the cleaning the cabins. They could have been more meticulous. Most of the senior management was excellent, with the exception of the Activities Director who seemed scatterbrained and unorganized. I felt that sometimes it was because of her that we left late for excursions. Entertainment was so so. I guess I could say it was adequate. The shore excursions were terrific except for the bus overheating on the way to Hurricane Ridge. And even that was interesting because we had 2 deer come down and were very friendly. The onboard naturalist was excellent and very helpful. After all this carping, I have to say this was my 2nd favorite cruise with ACL and I will certainly use them again!!!! Read Less
Sail Date June 2015
First time cruising of any type. Picked a small ship since we didn't want to be over whelmed with people. Mostly had a great time. Met some great fellow cruisers, and some excellent dedicated staff. Cabin steward/wait-staff were ... Read More
First time cruising of any type. Picked a small ship since we didn't want to be over whelmed with people. Mostly had a great time. Met some great fellow cruisers, and some excellent dedicated staff. Cabin steward/wait-staff were great. Didn't mind having to come back to clean the room when we slept in, very well informed about the food, which was excellent throughout the trip. Due o our mobility issues (not wheelchair) we couldn't disembark at Oak Alley. Had a minor scare at Baton Rouge hen my wife fell and skinned her knee. Crew and staff, from the captain on down, very responsive and offered to provide medical attention, which we declined. An icepack and rest fixed the problem. No problems after that, but disembarking/re-embarking at the remaining ports was a little difficult, primarily due to the levies on the Mississippi River. Dining is single seating which is great!. Met different people each meal. Tried to explain the American election system, and American gun laws to people from Australia and New Zealand. Didn't succeed, but it was fun. Recommend the trip to anyone wanting s leisurely trip, doing just what you want to. We are cruising with ACL again, but a different voyage. Read Less
Sail Date June 2015
We were used to cruising on large cruise ships, so this was a delightful change. We enjoyed the camaraderie of fewer people, great service while dining and stateroom attention. The entertainment was great. The tours were very enjoyable ... Read More
We were used to cruising on large cruise ships, so this was a delightful change. We enjoyed the camaraderie of fewer people, great service while dining and stateroom attention. The entertainment was great. The tours were very enjoyable with well informed tour guides. Music was everything from opera (one song) to bluegrass and of course, blues. We enjoyed the cruise enough to sign up for the Columbia River cruise next fall. We have driven the highway though that area, but now want to see it from the river. I would highly recommend this cruise line and seeing America from the waterways. Read Less
Sail Date May 2015
This was my first experience with American Cruise Lines. All aspects of the cruise was FUN! More training needed of the young service personnel for their sake. All personnel was courteous. Tours were interesting, food was top quality, ... Read More
This was my first experience with American Cruise Lines. All aspects of the cruise was FUN! More training needed of the young service personnel for their sake. All personnel was courteous. Tours were interesting, food was top quality, kept up to date on a daily basis for tours, activities on and off the boat. Looking forward to another trip. Best part, you get to travel, see sights' meet new acquaintances without having to pack & unpack each day. Read Less
Sail Date May 2015
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also ... Read More
My wife and I took the 7 night ACL Queen of the Mississippi cruise from Memphis to New Orleans departing on May 23 of 2015. Not only was this the most expensive vacation the two of us have taken in our 33 years together, it was also the most disappointing. I suppose we should have done more research before we booked on this boat but all of their literature led us to believe it would be a good trip for us. Unfortunately it turned out to be our worst vacation. I would recommend you look very carefully at this company and what they are offering before you spend your money. There were many things to dislike about this trip, a few of which I will talk about. First, we were greeted at the entrance to the dock by a young lady who took our luggage and boarding passes, told us our room was probably not ready yet (not unexpected as they off load arriving passengers at 8:30AM and begin boarding new passengers at 10:30AM), and showed us where to go to board the boat. There was no one at the gangway or on the boat to greet us when we boarded. I assumed we would go to the bar for a drink and snack while we waited for our room. I located the office and found a young employee named Robert being confronted by a woman who was also looking for the bar. Imagine my, and her, surprise when we were informed that there was no such thing on this boat! I had somehow concluded from the literature that there was a lounge with snacks and drinks available around the clock. The snacks turned out to be small bags of potato chips and packages of peanut butter or cheese crackers. Drinks consisted of coffee, soda, juice and water. Our cabin was OK. The carpet was dirty. The sliding door to the balcony was very difficult to open. I asked three times for it to be fixed and finally fooled with it myself and got it so my wife could open it. The TV in the room was smaller than my desktop computer monitor. I asked for an extra bath towel each of the first three days. Finally on the fourth day they began leaving one without my asking. Unlike the marketing literature pictures showing middle aged passengers lounging in luxury, with what one might conclude are alcoholic beverages, the average age of the passengers on this boat was well North of 80. Many walkers and wheelchairs. Not many partiers. There was a "cocktail hour" each day from 5:30 to 6:30. To me the term "cocktail" implies a drink with alcohol in it. Their liquor was so watered down you could not taste the gin or vodka and the brown liquor was tan, not brown. My friend Murray took to making them open a new bottle of scotch every time he got a drink. The "cocktail hour" ended each day with the "Hotel Manager", who Murray dubbed the " 'happy' Hawaiian" , singing to the herd that it was time to go to the dining room for dinner. The kids working in the dining room, the same kids who worked housekeeping and other duties, in general tried hard to deliver good service but the entire meal service was very disorganized. Never saw anyone who appeared to be in charge of the dining room. If asked, the kids would provide all the wine we wanted, including an extra bottle at the end of the meal. If you did not ask they generally tried to serve a really crappy Pinot Noir by the glass. I sent it away every time they tried it and ordered a slightly more acceptable bottle of Cabernet. The Pinot Grigio was acceptable. Several of my meals were lukewarm. The morning we departed the ship we arrived in the dining room at 7:05 AM. At about 7:20 I finally attracted the attention of one of the waitresses and we ordered breakfast. We had ordered a taxi for 8:05 to take us to the airport. The waitress never returned to the table again and we did not get our breakfast (or even a second cup of coffee). By the way, if you are crazy enough to take this trip and need a taxi, insist that they call a metered one. Otherwise you will get somebody's brother-in-law in a beater. We did exactly that to go to the French Quarter in New Orleans on Friday evening. The guy charged me $15 bucks. I flagged a real cab to return and the meter fare was less than $7.00. Entertainment was awful. The lecturer was OK. Afternoon activity consisted of an hours' worth of bingo one day, 45 minutes of banjo lessons one day, some stupid game show game one day and I don't even know what excitement they came up with the other days. The first two evenings they had a duo who played banjo and bass. They were OK but certainly not up to 1st class cruise standards. It went down hill from there, including a Gospel singer for an hour and I totally lost interest after that. By 9:00 or 9:30 PM it was all over and everyone was in their cabin! No bar to go to, no music, no nothing. I am an active 70 year old man married to an active 65 year old woman. We actually sat and played a game of Scrabble one night, just to keep from going totally nuts. What a shame, what a disappointment. They have a perfect venue here and have totally wasted it. My advice...run as fast as you can from this outfit. For what you pay for this trip you can take two really good trips to a Caribbean Island, or two very nice cruises on some other line. Read Less
Sail Date May 2015
We stayed at a hotel near the port in Memphis. The check-in process was smooth. The boat was in good condition and traveled on the river very well. Spending time on our balcony while going down the river was pleasant. The shore ... Read More
We stayed at a hotel near the port in Memphis. The check-in process was smooth. The boat was in good condition and traveled on the river very well. Spending time on our balcony while going down the river was pleasant. The shore excursions were very interesting and enjoyable The internet connection was slow, when available The meals were better on some days than others, but the one consistent thing was the food was served cold most of the time. Talking to the Kitchen Staff along with Management did not make a difference - their attitude was "you do not matter and take the meals as is". The Staff turned distant and aloof after our comments and complaints, making this cruise disappointing. Entertainment on the boat is nonexistent We enjoyed the time off the boat visiting the small cities This cruise is very expensive and did not live up to expectations Read Less
Sail Date May 2015
Food, service, entertainment, cabin, excursions all excellent. Loading buses for excursions needs work in view of bad weather and elderly guests. More time spent at plantations and less at stores. River expert needs work on his lectures.... Read More
Food, service, entertainment, cabin, excursions all excellent. Loading buses for excursions needs work in view of bad weather and elderly guests. More time spent at plantations and less at stores. River expert needs work on his lectures. Read Less
Sail Date May 2015
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was ... Read More
Lovely looking boat but that was all. Boarded with another 150 on tour - all from overseas - All English speaking - most if not all very disappointed. Meals were often served cold and tasteless. Took sometimes 1 hour before meal was served and sometimes the delay was because orders had got misplaced - chaos happening in kitchen. Often items very not available or substituted without explanation. Despite having to order your menu your choices the day before they still ran short. People with dietary issues - I.e coeliac - had problems each meal time. Drinks - beer wine - were often served warm - glassware was often warm or cloudy!!! Accommodation very ordinary, some people reported mouldy shower curtains, bathrooms in need of a good scrub and stained carpets, others said towels were not replaced or supplies like toilet paper. We we squeezed into a single room despite having paid for an upgrade and were put right next the paddle wheel - thus no sleep due to the noise when boat was sailing overnight. Woke up to ants covering pillows one morning. One night 2 floors kept awake all night with a screeching noise coming through the PA - none of the crew could be found or responded to phone calls - apparently the crew were not affected and divert phones to voicemail at night. - a serious safety issue I would have thought! Public areas furniture looking vary tired - having been launched in 2012 - has had a very hard time. Laundry facilities shared with crew and down to one washer and dryer for the whole boat. Crew very friendly but very young and inexperienced - one moment they were serving you food , next they were out preparing food in the kitchen and by the time you finished they were cleaning your bathroom and making your bed. Entertainment was ok - the staff responsible were very dedicated. Side tours at ports were a mixed bag - some excellent others were poorly organised, not enough time or had no purpose. Got the impression from tour leader that management were not prepared to listen to complaints and our experience was not uncommon. Read Less
Sail Date May 2015
Since making our reservations in July 2014 for the Mississippi River Cruise aboard the Queen of the Mississippi our three generation family of six looked forward to May 5, 2015 when we would board the boat in Memphis. Although this was the ... Read More
Since making our reservations in July 2014 for the Mississippi River Cruise aboard the Queen of the Mississippi our three generation family of six looked forward to May 5, 2015 when we would board the boat in Memphis. Although this was the sixth cruise for us we usually were on larger cruise ships sailing in Europe, Alaska, in the Hawaiian Islands or along the coasts is Canada, the Northeastern US or Northwestern US. We did not know what to expect on the Paddlewheeler. We found out soon enough as we were introduced to the Cruise Directors and the Hotel Directors who gave information for the first timers on a river cruise. We enjoyed selecting from menus for all three meals and strolling to several lounges for coffee, sodas and snacks during the day for no additional charge. The fresh baked cookies were delicious--there is a bakery chef on the boat. The Dining Room and Hotel Staff have multiple duties so they are seen more than several times a day with a smile on their face and a kind word of greeting every time. They are a great group of young adults that you'd like as permanent family members. The shore excursions that are part of the Cruise were well planned with knowledgeable local tour guides that answered all our questions. The talks on board were given by educated experts on subjects related to the area in which we cruised. The entertainment each evening was also pertinent to the area with jazz, blue grass, swing, ragtime, banjo playing and of course singing by some local professionals. One entertainer gave a detailed history of the progression from Ragtime up through Rock N' Roll. This was a wonderful experience for all of us--even the matriarch of the family, our 96-year old Mom who told me two days after the Cruise ended she thinks the next cruise should be on the Columbia River. Read Less
Sail Date May 2015
Although we had a very lovely time, the dining room staff was very new and inexperienced. If you are traveling with friends and relatives, check in advance to see if you can dine with them ....We were unable to secure a table on a ... Read More
Although we had a very lovely time, the dining room staff was very new and inexperienced. If you are traveling with friends and relatives, check in advance to see if you can dine with them ....We were unable to secure a table on a regular basis for the six of us. The food was excellent and the staff was friendly and efficient It was a very expensive trip and I don't think it warranted the price. There are many advertisements in the mail offering discounted cruises, which is very annoying when you've already booked at full price. Look for the discounted trips. Read Less
Sail Date May 2015
Overall we had a wonderful time. Accommodations were great, food was plentiful, flavorful, good choices and very good. Tours, for the most part were excellent. As with everything, a couple could have been better, but overall very good. ... Read More
Overall we had a wonderful time. Accommodations were great, food was plentiful, flavorful, good choices and very good. Tours, for the most part were excellent. As with everything, a couple could have been better, but overall very good. Entertainment on board was adequate. Banjo player Dan Knowles was excellent! With seven days of tours and entertainment, you will always like some better then others. Doesn't mean that they weren't good, just different tastes for different folks. What we may have thought was just okay, others thought was excellent. Daily choices for tours were great. Something for everyone and they kept you busy every day. Staff members were always cheerful, accommodating and efficient. With the smaller size ship (about 150 people), you never had to wait for anything and got to meet a great deal of the folks on board. We totally enjoyed sitting with different people at dinner and sometimes were able to seek out people that we had enjoyed other nights. All tours were very well organized and we never felt rushed or had to wait for anything. We totally enjoyed ourselves and even signed up for another cruise while on board. Would highly recommend this cruise. The Mississippi River is awesome. Take an extra day at either end to explore both New Orleans and Memphis like we did as they both have a lot to offer and are fun cities. Forgot to mention that the majority of the passengers are the over 60 crowd. Read Less
Sail Date May 2015
This was a trip that we had planned for many years. We were a group of 6 and each of us were very excited. Unfortunately, we were disappointed. I wish we had seen some of the posted reviews prior to booking. This cruise is indeed pricey ... Read More
This was a trip that we had planned for many years. We were a group of 6 and each of us were very excited. Unfortunately, we were disappointed. I wish we had seen some of the posted reviews prior to booking. This cruise is indeed pricey and not worth the cost. The staff were all very inexperienced however, their improvement during the course of the trip was really remarkable. However, We did not sign up for a teaching experience. If this is the case it should be reflected in the price with a reduction. We found out that the experienced staff was on the newly launched boat and the Mississippi Queen got the short end. NOT fair. Another issue we had was the matter of seating in the dining room. We were told it was open seating but there was reserved signs on at least 4 tables. We were upset and spoke with the cruise director who told us that there was a large group and the smaller groups he was told to give them reservation seating and this came from corporate. Wake up corporate, treat all your paying customers equally. Either offer reserved seating or open seating. We had to scramble into the dining room 3 times a day to ensure we would sit together. On the plus side the food we had was great. Read Less
Sail Date May 2015
This was our first time on this cruise line and we had a most wonderful time. The staff couldn't do enough for you. We were celebrating our anniversary and were treated to a special wine and just over all great service. The rooms ... Read More
This was our first time on this cruise line and we had a most wonderful time. The staff couldn't do enough for you. We were celebrating our anniversary and were treated to a special wine and just over all great service. The rooms are clean altho a bit dated but there was no real problem. The main lounge needs a bit of update and the boat needs some painting update but the balconys were painted and fine. The cruise was a bit more costly than ocean cruised we have been on, however, if you were to break down the charges for tips, drinks and extras on ocean cruises I believe the costs would be very close. The food was outstanding. We never had a bad meal, and choices were very good. It would have been nice to have a quieter dining room but with 150 people that is difficult. Over all, things were excellent and we really enjoyed the cruise and are glad we went. Read Less
Sail Date April 2015
First of all, be aware that this 7 day Mississippi cruise is quite expensive. It is not a "value" cruise at all. We traveled from Memphis to New Orleans on the Queen, truly enjoying the sites at the ports. However, this is ... Read More
First of all, be aware that this 7 day Mississippi cruise is quite expensive. It is not a "value" cruise at all. We traveled from Memphis to New Orleans on the Queen, truly enjoying the sites at the ports. However, this is where the pleasure ends. Apparently, the boat is used as a training ground for young people, to teach them skills for the hospitality industry. This is not an ideal situation for training, given the cost of the cruise. Except for a few quality servers, many of the waitresses were extremely incompetent: mixing up orders, failing to meet food or beverage requests, with painfully slow service. Food was often cold by the time it was served. Occasionally, substitutes were made without notifying the diner of any changes (salmon instead of lobster on a special eggs benedict, for example). Repeated requests for a beverage refill went without results. If an order went back to the kitchen (raw steak), it may or may not return in quite a long time. The food served was supposed to reflect the region, but it was often tasteless and mediocre--nothing special at all. Housekeeping was another problem, with towels and washcloths not replaced, even though they were on the bathroom floor, as requested. On several occasions, I replaced our towels, having found the linen closet where they were stored. Entertainment on the boat was very good, as were the included shore excursions. Otherwise, this trip is simply not worth the money paid. We will not travel with this line again. Read Less
Sail Date April 2015
Had a great week traveling up the lower Mississippi. The cabin was large with plenty of room around the queen size bed. Every member of the crew was great. Don't know how they do so well considering they are changed out every 3 ... Read More
Had a great week traveling up the lower Mississippi. The cabin was large with plenty of room around the queen size bed. Every member of the crew was great. Don't know how they do so well considering they are changed out every 3 months. Would do anything they could to make the cruise great. Food and entertainment were great, too much food. Booked a second trip before we got off the boat and are selecting a third cruise to book while on the next trip. Side tours were excellent, well planned. Traveled to New Orleans a few days early and would recommend doing so. Hotel suggested by ACL was great. The crew was the best part of the experience. Great people. Read Less
Sail Date April 2015
I truly enjoyed my week on the Mississippi River. I learned a lot, enjoyed all the tours and loved the small boat where all passengers ate at one time in one dining room. The staff was truly enjoyable as they went out of their way to ... Read More
I truly enjoyed my week on the Mississippi River. I learned a lot, enjoyed all the tours and loved the small boat where all passengers ate at one time in one dining room. The staff was truly enjoyable as they went out of their way to be helpful and courteous. The staff really kicked in to assist those that were not as mobile. It was very relaxing to be on a small boat and truly get to visit with people from across the country. Read Less
Sail Date April 2015
Queen of the Mississippi Ratings
Category Editor Member
Entertainment N/A 4.1
Public Rooms N/A 4.5
Fitness Recreation N/A 3.3
Family N/A 3.3
Shore Excursion N/A 4.2
Enrichment N/A 4.1
Service N/A 4.5
Value For Money N/A 4.0
Rates N/A 3.6

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