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5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary: we wanted to visit New Orleans for Mardi Gras, and this seemed to be a simple way to do that. We didn't actually have terribly high expectations of \celebrity, but weren't prepared ... Read More
We chose this cruise because of the itinerary: we wanted to visit New Orleans for Mardi Gras, and this seemed to be a simple way to do that. We didn't actually have terribly high expectations of \celebrity, but weren't prepared for it to be as awful as it was. Good things: the cabin was fine, with the best bathroom we have ever had on a ship, with out being in a 'First Class' cabin. We were delighted to find a priest on board, since we would be on the ship for Ash Wednesday. Bad things: where to start? Meals were a dismal experience. The décor in the MDR was horrible, and that in the buffet looked like a cheaper department store. The food was generally very poor: I was also a bit put out to be told there was a vegetarian menu in the evening, but not at lunch time - I feel to see the logic there! The buffet selection looked good from a distance, but on closer inspection was basically the same every day. I was amused by the 'Gourmet Entree' section: macaroni cheese every day. Since when has macaroni cheese been gourmet? The desserts were basically the same selection of cakes every day. Neither have they master the art of keeping food hot. Room service was very slow and on two occasions morning tea turned up with paper cups! The library was a joke: mostly abandoned paperbacks on untended shelves, and no reference section to research upcoming ports. Worst of all: the unremitting pop music blaring at the pain threshold everywhere. I have never spent so much time in my cabin before, just to get away from it. Read Less
6 Helpful Votes
Sail Date: December 2018
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids ... Read More
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids club is awful. My child said she didn’t feel well they left her sitting in the sun on the sports court for an hour with no water. Told she couldn’t go to the bathroom since she didn’t have permission to sign herself out. Was told children were not allowed in speciality restaurants. I had to get permission for each restaurant. The people on this boat were the rudest old nasty people I have ever seen. On several occasions as my family got on the elevator these old people had comments. One morning some had the nerve to say quick close the door no kids allowed. My son was pushed in the elevator by one of these old nuts. It truly is a cruise line for the 75+. I would never recommend celebrity to anyone with children. I could go on and on! The cabana service on the two sea days was a joke. They have one bartender for the ten cabanas. Don’t order food through him. It took over 1.5 hours. We ended up walking downstairs and bringing up food for the kids. In the morning I would take the stroller to the ocean view cafe and I would have two dishes and the children. Not once was I offered help. When I asked for a straw I was told I had to go to the bar. So I would have to leave three children sitting at the table to go walk to a crowded bar and wait on line for a straw. The service sucked for what you pay. There were no kids activities. Also, the milk was warm in the buffet and I mentioned it to a guy in a suit. The temp on the fridge said 39... told me it was fine. Next morning fridge was set at 35. They can get someone real sick with warm milk. No regard from the boat. My kids were bored all week and were so happy to head home today. Unless your old and crotchety .. stay away from celebrity! Read Less
9 Helpful Votes
Sail Date: September 2018
Western Mediterranean cruise Positives: Stateroom # 2176 Butler-Nelson was excellent as was room attendant Xavier. The ship staff was very friendly. Dining and beverage: Luminea Dining selection just okay. We frequently ordered ... Read More
Western Mediterranean cruise Positives: Stateroom # 2176 Butler-Nelson was excellent as was room attendant Xavier. The ship staff was very friendly. Dining and beverage: Luminea Dining selection just okay. We frequently ordered from the MDR menu. Four entrees were offered each of the eleven nights. Shrimp were slightly larger than popcorn shrimp were served on a piece of lettuce. Not what I remember from past Celebrity cruises. Martinis at all bars and restaurants were served in small glasses with olives the size of a peanut. I expect more with a premium package. Fortune's Casino: Annoying carnival barker Hawking promotions. Embarkation and disembarkation: As suites guests we went to our room to wait for luggage. We left and went back to room at 3:15. No Luggage wherein we called Butler who promptly had luggage delivered. No the way it was handled on the Summit. Disembarkation- We were told to take a seat in Michael's Club and wait for our number to be called. Announcements were not made in Michaels. We had #23 and made it ti bus #26. We did make flight. Thanks to global entry. Excursions: WE especially enjoyed Nice and San Paul and Marbella and Puerto Banus. This was our fifth Celebrity cruise and our last. Read Less
15 Helpful Votes
Sail Date: June 2018
Was told good value for money how wrong ,on arrival herded into cattle shed total chaos ,herds of unsupervised children running around ship ,rip off shore exscursions ,food in fine dining well below par ,tried to squeeze every extra dollar ... Read More
Was told good value for money how wrong ,on arrival herded into cattle shed total chaos ,herds of unsupervised children running around ship ,rip off shore exscursions ,food in fine dining well below par ,tried to squeeze every extra dollar out of you , made up charges which had to spend time to get reimbursed,entertainment seen better at holiday camps ,senior staff admonishing general staff in front of passengers these people work hard and do not deserve to be treated in this manner.The beer on board was not a good brand ,when you asked for gin and tonic you would get gin and soda this happened daily .The upper deck it was impossible to access a sun lounger so had to go down to smokers deck to sun bath on deck five .For the amount of money this cruise cost l felt it was a rip off ,maybe my expectations were to high ,but this has made me think twice before cruising again . Read Less
2 Helpful Votes
Sail Date: March 2018
wanted to try celerbity and what a mistake. the entertainment was awful. Not enough chairs around pool area. Nothing really to do at night after 10.00. the food was excellent at the specialty restaurants. The two good bars were the ... Read More
wanted to try celerbity and what a mistake. the entertainment was awful. Not enough chairs around pool area. Nothing really to do at night after 10.00. the food was excellent at the specialty restaurants. The two good bars were the Emsemble lounge and Martini bar. the pool bar, bar on third floor were awful, the girl at bar did not know how to make a blue Hawaii.. we have done 14 cruises, should have stayed with ROYAL CARRIBEAN. the cabin crew were very nice. the food at the ocean view buffet was just ok, the food in the dining room started off good, then just went down the pike, the waiter had problems on who got what on a table of six. the best place to eat was Murano,s, then the lawn club grill, the the Tusken grill was awesome. no broadway shows at all, so many people walked out of the shows. Read Less
7 Helpful Votes
Sail Date: November 2017
I have held of my review of Celebrity Reflection for 6 Months and we are still awaiting Celebrity investigation report in to our cruise. My wife and I have sailed on 22 cruise now and this was by far our worst. To say we were disappointed ... Read More
I have held of my review of Celebrity Reflection for 6 Months and we are still awaiting Celebrity investigation report in to our cruise. My wife and I have sailed on 22 cruise now and this was by far our worst. To say we were disappointed is an understatement. We live in the UK and prefer to travel to the States as we have found the whole customer experience so much better and friendlier. Needless to say we are back to Cunard and P&O this year. We were under the impression that Celebrity would offer the wow factor and I guess it did with the thimble of fizzy we received on embarkation Then on the first day it went downhill from there. The first irritation was whilst trying to enjoy some lunch was the constant barrage of being sold a drinks package. I counted 5 times that the same guy pestered me and 5 times. I asked to let me look at all the choices before I made decision and 5 times I asked for paperwork in order to do this for which he told me he only had his list. After lunch we ventured down to our cabin, our luggage hadn’t arrived so dumped our carry-on bags and started the tour of our home for the next 10 Days, followed by our muster drill. (This was a wow and the best muster drill we have experienced in 12 years of cruising together) Then back to the cabin where our bags started to appear. We quickly unpacked and settled in. Then shock horror my wife started to become agitated by the bed. She said to me that it had not been changed probably since the last cruise. I laughed at her and said she was being silly until she pulled the bed apart, where her suspicions were confirmed. (Please see pictures) the sheets were soiled and the mattress protector was covered in what looked like a combination of urine, seaman and pubic hair, worse however was the mattress topper which was completely stained in human fluids. We visited guest relations and asked to speak to the hotel manager. We were told to return to our cabin and a manager for cabins would visit in due course. He promptly arrived and we showed him our findings to which he looked horrified. I requested we move cabin but had to settle for the cabin steward being humiliated in front of us and a promise that everything including the stained pillows which we went on to discover would be changed by the time we came back from dinner. Once again I did request a change as the picture of the bed I knew would remain in both our minds the entire cruise for which it did.The cabin was cleaned thoroughly and clean bedding and pillows replaced. We were left a bottle of house red wine though. (W O W ). First impressions set the standard and after the first 6 hours well no more can be said. We won’t be cruising Celebrity again. The food and service in the main dining room was also disappointing and it seems there is more emphasis to upsell again to premium dining venues. My expectation is that we have paid a fair price to receive good service and quality food served with a smile. What I felt we got was mediocre food served luke warm and dining service like a conveyor belt in order to turn tables quicker. Being over 15 years in the food industry I expected better and a complete lack of quality fresh vegetables. To be served FROZEN Green beans is sacrilege in my book To top all of this the last two days of the cruise there was obviously an outbreak of Nora virus as the ship was on code red and extreme measures of cleaning the ship were introduced all around the ship. We witnessed a lot cruise passengers refusing to use the hand sanitiser as they entered the ship and restaurants and if our cabin is the normal standard is it any wonder. In summary Cleanliness, food and dining service as well as harassment of being sold a drinks package spoilt our cruise. It could have been so much better but they say first impressions last a lifetime. The gesture of a bottle of a cheap bottle of red wine the cost £5 in no way made us feel compensated for the poor state of our cabin and publicly humiliating the cabin steward in front of us was not only intimidating for him it made my wife and 11 year old daughter feeling very uneasy. I am an avid trip advisor critic; I use the name of Connollyf1. Please feel free to see to see if you can find any of my reviews. I am always positive about anywhere I stay or eat. I don’t look for bad points. In fact I don’t recall writing a bad review, which hopefully justifies my complete dissatisfaction of celebrity Reflection. Read Less
3 Helpful Votes
Sail Date: January 2017
We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on ... Read More
We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on this ship. When my wife complained, the manager Dariusz was almost laughing. He had a big smile on his face. Not sailing on Celebrity again. To get a bottle of water you have to stand in line at the bar. This is the water bottle policy.The bartenders serve customers, first come, first serve.So you have to wait for drinks to be made for all the customers before you, to get your bottle of water. When we complained at customer relations, we were told the bartenders are trained this way. When I got the omelet, it was small and dry. Not worth waiting for. The prime rib was dry and chewy from the carvery station. The pork chop was overdone. Read Less
5 Helpful Votes
Sail Date: September 2016
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were ... Read More
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were expecting so much. No WOW factor, the dress code was stupid and not adhered to - yet to see anyone check 'designer jeans' on the 'chic nite' which was meant to be formal! Food mediocre to say the least. All they want you do is book the speciality restaurants at $ 50 per head as the food in the MDR is so repetitive - even if you can read the menu as the lighting is so dreadful. On the whole a terrible experience not to be repeated. Bad tempered staff (if you can find them) a terribly designed ship inside and outside. The only good thing was the extremely comfortable beds and pillows and excellent Cabin steward. The Aft bar (and staff) were also excellent but the area was not large enough. The pool area is terrible - half shaded most of the time and towels left for hours by extremely selfless people. Fortunately, the ports of call and weather were excellent. Read Less
14 Helpful Votes
Sail Date: June 2016
Everything on the Ship was an upsell. The shore tours always ended up in a shopping precinct somewhere recommended by Celebrity. Information Events on the ship always ended with a option to buy something. They pushed the future cruises and ... Read More
Everything on the Ship was an upsell. The shore tours always ended up in a shopping precinct somewhere recommended by Celebrity. Information Events on the ship always ended with a option to buy something. They pushed the future cruises and littered main thoroughfares with overprices merchandise. Buy the premium drinks package but limited bars were open and very few staff to tend those bars. Main dining was ordinary so we mainly ate in the Buffett area. The main entertainment consisted of just singers and solo acts that failed to capture the imagination. As space around the pool is limited you had to resort to playing either Bingo or Trivia around other parts of the ship. Basically I was bored while on the ship and I could not wait to get off the ship to explore the new region we docked. If sitting around doing nothing is for you then go for it but I know I wont be cruising ever again. Read Less
6 Helpful Votes
Sail Date: January 2016
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the ... Read More
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the TRUSTEE map Celebrity gave us. With a small money inherited from her recent father's death, my wife bought a diamond ring in a jewellery store called Silver of the seas. Back in our hometown, we went to a local store to get it evaluated; it turned out it was a fake diamond (and fake gold), even if the store gave us a certificate of appraisal that I signed, considering that the store was recommended by Celebrity. We tried to contact the seller who would not return our calls. We reached to Celebrity to get help as this shop was on the map (and the logo Celebrity cruise was on the door of the store), but they were not able to help. The reason: yes, the adress was the right one, but the name on the invoice was not the one they had in file. So the shopping guaranty will not apply. The store just changed the name at the top of the check.... We tried to reach the credit card company I paid with, but they can't help: it's a fraud but not on the card, on merchandise. So they are not responsible for that. We tried to get back to Celebrity a few times (and to the store) but no luck. The only chance we have now, is to hire a lawyer, but because we are in Canada and the store in Mexico, the cost would be too high. So 1- never trust Celebrity with the guaranty. They will not help... 2- don't shop at that store. Rings are looking great, prices are ok, but they are fake. I will continue trying to reach Celebrity cruise, but hopefully, this review will prevent other people to trust their guaranty of shopping! As for the boat itself, we were in a bad weather week so the trip was not as fun as previous cruises. Activies and shows on the boat are OK, but less entertaining than Carnival for example, even if the technical quality of the shows is better. Dining is ok, but the choices of menu is not at all sophisticated in the dining room. You need to go into restaurant for more choices... and more money. And small detail, if you go to the casino, you can't play with your room card. You need to bring real money. Over all, Celebrity was a deception for us. We heard a lot of good things, and were expecting a little more but we found it was a little less than Carnival (except for the age average that was really higher). And never, never trust the «shop ashore» garanty with Celebrity. Internet is filled with horror stories like ours where they did not help the customer. This was our last Celebrity Cruise. Read Less
4 Helpful Votes
Sail Date: December 2015
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin ... Read More
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin Christmas Caribbean this year without hesitation on the sister ship 'Refelection'. Embarkation was busy, however you expect that on a big ship. We stayed with friends in Miami prior to joinung the ship so we were ready and excited for our cruise. The ship was very similar BUT we feel that Celebrity seem to be cutting back so much it was like chalk and cheese. How could 2 cruises be so different? For us we loved the sail always on the Eclipse, picture the scene ........ sat on real grass on lawn club seats being served wine and cheese with a lovely duo playing in the background. Pure class which made Celebrity a cut above the rest and that happened 3 times during our cruise. This cruise it did not happen, when I asked why? I was told that the weather in the Caribbean was to unpredictable for this to happen, HOWEVER they were happy to offer an outside BBQ with the officers for $100 per person. What happened to the unpredictable weather? There was a saying that I learnt from the passengers on this cruise 'Nickles and Dimes' which means that Celebrity are cost cutting that much it so apparent it's scary. The lack of fish and seafood: This is another 'Nickles and Dimes'! The buffet in the Eclipse offered a wonderful selection of fish and seafood, however this was not the case on the Reflection. After day 3 of one fish choice on the lunch menu I asked to see the Head Chef. He said that he would offer another selection but due to his orders from head office he was not able to offer seafood. IN THE MIDDLE OF THE SEA AND NO SEAFOOD? REALLY? He stated and I quote: the demographic on Caribbean cruises was different to European cruises, I then said so what your saying is that Americans prefer burgers and meat rather than fish and seafood and he just smiled at me. Thing is that we may be British but we have many American friends who love fish and seafood as much as the Europeans so that is complete rubbish Chef!! We are not massive meat eaters so fish and seafood is an important part of our diet snd that's one of the many reasons we love cruising... The cabin was lovely as expected but the points we have written about let us down. The staff were friendly but seemed overworked on this ship. The Entertainment was hit and miss but it lacked something that other ships has to offer. If your looking for class and seafood forget the Celebrity Reflection....... We have! Never ever again. Shame on you Celebrity!!! Read Less
12 Helpful Votes
Sail Date: December 2015
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it ... Read More
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it fell far short of average. This sailing was packed with people thanks to the drinks package promo. Couple that with 450 children and teens traveling with those adults and connect the dots. Celebrity has never catered to children, or teens, and doesn't have a lot for them to do. So, we had kids behaving badly while their parents were who knows where, doing who knows what. By the second day I was ready to get off this ship. I was sick of dodging running children in the hallways and hearing them screaming through the late dinner seating. Unfortunately, we were still at sea and there was no easy escape. We were assigned a cabin on Deck 7 near the Hideaway. I would never book there again and certainly not on a cruise with a lot of kids. The Hideaway became their gathering place in lieu of anywhere else to go and it was apparently also where they chose to dine. It is not a restaurant, but it was constantly littered with stacked up dirty dishes from the buffet. We were in a stateroom between passengers traveling in a large group. Some were adults, and some were kids. These people continually slammed their cabin door or doors to the extent that the walls of ours actually shook. We mentioned it to them politely, but eventually we had to visit Guest Relations because it got very disruptive. We were assured it would be taken care of. Taking care of it consisted of Guest Services leaving a voicemail message on our neighbor's phone. That resulted in more frequent and more enthusiastic door slamming. On the first day in port we returned to our cabin to discover our balcony, and everything on it, covered with sand. A check of the adjacent balconies revealed that the only sand on those balconies in either direction was in Coke bottles, half filled with sand, and sitting out in full view. There is no excuse for irresponsible and rude behavior, but when it borders on purposefully and provocatively offensive acts, it is the responsibility of the cruise line staff to take care of it. Their solution? "Call us whenever it happens and please accept this credit for $200 on a future Celebrity cruise." Are you kidding? Celebrity's food has always been near top notch. It was no more than acceptably average on this cruise. Most notable was that the food in the buffet was far below its usual level. Dinners in the main restaurant started out well early in the week and by week's end consisted mainly of stews of varying meats. It was nearly impossible to get a reservation for any of the specialty restaurants on any night unless you had cash and/or connections and yet, the night we dined there, the restaurant was clearly not serving at capacity. Re the "Nickel and Dime" complaint we often heard spoken of and complained about around the martini bar at night. This was a legitimate concern and people saw through it quickly and did not like it. We started this cruise with almost $600 worth of shipboard credits. That seemed like a lot, and I was worried about using them up. I shouldn't have worried. We ended up with a $400 bill above and beyond the shipboard credit. We took no shore excursions and bought no gifts. I should have stayed out of the Aqua Spa where massage therapists are taught to offer you a further discounted booking after the massage, when you are least likely to be sensible. All in all a very disappointing cruise experience. The only bright spot was seeing Putu working the Martini Bar. We had loved him on Eclipse on a transatlantic. One small spark in a firestorm of wasted time and money. Bye bye Celebrity. You blew it. Read Less
2 Helpful Votes
Sail Date: November 2015
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean ... Read More
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean owns Celebrity, I figured it would be even better than what I am used to with Royal, since it is supposedly their "luxury" line... Boy was I wrong! Here are a few bullet points regarding the trip: 1. The entertainment onboard was very poor and people (including myself) were even walking out of the large comic show. I felt bad, but the person on stage should NOT be called a comedian. It was the worst stand up I've ever been to in my life. 2. All the fun game show type entertainment was scheduled before 9:00 pm and we would miss it because our dinner was at 8:30. 3. The average guest on board was about 60. 4. There were very large lines for EVERYTHING you wanted to do. There would be at least 5-10 minute lines for ice cream, food and bar service. One night, I had to wait 40 minutes at guest relations because they only had 3 people working the desk. 5. The only included restaurant was the buffet and the main dining room. Everything else was an up charge. 6. About 75% of the bar staff was very lethargic and could care less that you are inline for a beverage. Some of the bar staff was even rude to the customers. Not every bar would serve the same drinks either. Some couldn't make frozen drinks, some couldn't make martinis and some didn't have wine. So, you would have to walk all over the ship to get the drink you wanted. Various bars on the ship ran out of pina colada mix twice as well. 7. I brought my 77 year old mother-in-law with us for her first cruise and she spent over $700 in the spa. One day, the waves were bad and she put her hand in an "open" door to keep her balance. The spa door did not have a closer on it and it slammed shut on her hand and she needed 6 stitches from the Ship doctor. The spa staff did not mention anything to the officers on board and I had to file a medical complaint a few hours later. After the accident report was filed, the Spa staff informed me that it was our fault that my elderly mother-in-law put her had in the door in the first place. They seemed not to care that the metal door was left open and it did not have a closer installed. This could have chopped a smaller kids fingers off. I plan on mentioning this to corporate.. Honestly, this list could go on and on. I would never take another celebrity cruise ever. Read Less
1 Helpful Vote
Sail Date: November 2015
We are Royal Caribbean Diamond Plus Club members who took our first cruise on Celebrity and our last. We have cruised Royal Caribbean many times and Princess once. I don't understand the fabulous reviews as we were told by friends ... Read More
We are Royal Caribbean Diamond Plus Club members who took our first cruise on Celebrity and our last. We have cruised Royal Caribbean many times and Princess once. I don't understand the fabulous reviews as we were told by friends that Celebrity was the best and we would probably never cruise Royal again - quite the opposite. The food was good but not fabulous. The prices for the restaurants were very high. We ate in the steakhouse which again was good but for $45 pp I wasn't blown away. The lack of energy on this ship or things to do was amazing. There really isn't much going on ever. Wake up Celebrity. We aren't old. We want things to do. This also was a "Top Chef" cruise which had chefs from the show competing. If that's what you like. I don't watch the show so really didn't care. If you are a football fan like us, forget it! No big screen anywhere to watch games. And no sports bar. There are 4 little tv's in the casino with no sound for Sunday afternoon football. No designated night club. Some nights a DJ played by the Martini Bar which is the biggest highlight of your evening entertainment. Every night in the Sky Lounge is the supposed club which is only from 11:45 p.m. until 2:00 a.m. Ok so what are we supposed to do after dinner until then? Their so called "Elite" events or if you are a Royal Caribbean "Diamond/Diamond Plus" events are in a lounge from 5-7 p.m. which is not long enough if you have dinner at 8:30. The service in the dining room was very good. The bartenders really don't like people with the drink package and it shows. A lot of times we were ignored and they have attitudes. The few shows we saw were good. Would I cruise Celebrity again, no thanks! Read Less
3 Helpful Votes
Sail Date: June 2015
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks ... Read More
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks before the cruise there were many empty cabins, then all of a sudden the ship was full... It would appear that deals were done where children in parent's cabins got a much reduced rate.. The ship was overfull .. Not only were there groups of teens standing in the pool most of the day, they migrated to the Spa Pool in the late afternoons which defies the age limits in there, but of course they reserved many of the then unused sunbeds in the pool area too. The Martini Bar became the venue of choice so older siblings or parents could supply them alcohol leaving little room for adults. HideAway became a school common-room. Empty sunbeds were hard to find on sea days as parent reserved beds for their kids who roamed elsewhere and reserved their own before moving on to sit in groups elsewhere. Despite the obvious shortage of sunbeds and deck space, many guests still seemed OK with still reserving sunbeds while they went for food. On an 11 night cruise, not once did we find 2 sunbeds poolside, but it was also much too noisy to read poolside with the screaming children and teens. Never mind, there was always the theatre for the adults to attend??? Sadly not... there were NO after dinner shows as Showtimes were 7pm and 9pm ONLY !! This was made even worse due to the new Suite restaurant (Luminae) as there is now limited space in the fixed time dining part of the MDR. Many passengers were automatically booked into Select (Free Time) Dining, however with so many cabins occupied with 4s, Select could not cope with the queues. Arriving to dine at 8.45 meant waiting til 9.45 for a table. So no shows possible and a very late meal!! The staff were excellent but frustrated at their lack of ability to help. We booked Late Sitting, but despite having our table number confirmed on arrival, there was no room at the table and we were kept waiting so long on the first and second night we moved upstairs to "Select" hoping for an improvement. No luck there and of course we missed the Captain's Toast. At least he got something to eat! I am not sure what was wrong with the Chef on this ship. He seemed to have just the one condiment in his palette ... SALT ! The MDR menu for the first 7 days lacked Celebrity's usual flair and inspiration. In the 2010's surely we are 40 years past heralding Veal Cordon Bleu, Herb Roasted Chicken, Broiled SeaBass or Sauteed Duck Breast as a Chef's Recommendations?? I have a Celebrity recipe book that I won on Celebrity's Facebook Competition last year... None of the meals pictured were evident on the menu. The OceanView Buffet however was excellent with lots of choice throughout the day, however sitting on the outside deck to eat became a bit of a chore. Trying to get a table cleared and wiped was an effort not experiences on Silhouette and ordering a drink with the meal was pointless as the waiters took so long you would be finished eating before your limited choice of wine arrived. The tables themselves were only worthy of a faded second rate night-club with numerous cigarette burns on most tables! Why these old tables purloined from the old smoking areas haven't been thrown overboard is beyond me! This is not the 4+Star cruising as experienced on Solstice, Equinox or Silhouette, yet is the newest of them all! Another gripe I have is that we paid the extra to upgrade our drinks package from the 123GO offer... By day 7 of 11 they had run out of Pelligrini, Evian and many of the wines we liked that came within the upper limit of the Premium Package but exceeded the Basic package. Cheaper wines were offered by an apologetic sommelier but the Medoc was excellent and the other Cabernet mix really wasn't. Entertainment was poor. I have no idea who the Cruise Director (Alexander) was sleeping with but he certainly was not around much after 11pm All shows seemed to be timed so he could have an early night! The show staff hated doing the early shows and with many of the port Sail-Aways at the same time as the 7pm show. It was impractical to enjoy cruising with the usual adult timed entertainment at sea. Furthermore, the teenage mobs roaming the bars after dinner made the after dining experience unpleasant. There were hundreds of complaints to bar staff and to Guest Relations. The recent expansion of the idea that people want to dance or watch a show on an Atrium staircase lacks practicality. Atria have rails as well as adjacent tables and chairs, so really only the front row can see anything happening below. With a few thousand people on-board, whoever thought that more than 300 would be able to see the "Spectacular" sited on a staircase obviously has some sort of mental deficiency! The limitations of performing on a spiral staircase is obvious to most, and the dancers themselves obviously hate it! If I wanted to see performers on a staircase I could use the New York, London or Paris Metro systems without having to don Black Tie or pay for the privilege - let alone be forced to lean over Hispanic parents and their over tired 5 year old children taking pride of place! Celebrity have, in their wisdom, removed Quazar NightClub on Reflection. The Sky Lounge is the rarely frequented night-club. A very very poor DJ MX is sometimes sited in the Martini Bar - (His wife sings and plays flute, and she is excellent, so no doubt they came as a package but his track changing skills were worthy of a 1970's needle lifter on a vinyl single deck! The electronic drum kit was best at volume -1 on the 0 to 11 scale) The guitarist and singer was far superior but sadly only on for a short while waiting for a late dining table. Sky lounge music was 1980's Disco mixed with "Is this the way to Amarillo" again with the needle lifted mid-track for a tempo change! (POOR!) It was a good venue for the teens after X-Club closed at midnight, so if you wanted to hear about who kissed who and what Amy said to Simon about Dale's kiss with Patricia in the twin's bedroom, then it was probably excellent. Oh, and she had her hair high-lights done just before coming away! (I can vouch for that as all the hair flicking and preening left strands in my soon to be discarded cocktail.) The Martini Bar, sadly, was little better. Hektor and one other (Ginger) Barman were excellent... the other two barmen were often rude and unhelpful. When there are 30 people waiting to be served, perhaps it is better to make the damn drinks rather than juggle cocktail shakers and ice cubes?? Save the show stuff for when people actually have a drink in their hand??? You wouldn't wait for a CheeseBurger in MacDonalds while the cook threw bits of cheese and a bun over his shoulder instead of grilling the meat!! We were lucky choosing a cabin aft on deck 6, as many central on deck 10 and 11 complained of teens congregating in the corridors at night and too many children running around... there were many unsupervised under 10's in the OceanView Cafe, who really do not have the skills to raise a slice of chocolate cake onto a plate without leaving fingerprints in the next portion! "Hey Alisa, ooo..ooo,,,they have a chocolate fountain!!!" "NO WAY !! Awesome! Can I put my Pizza in there?" Jacuzzis, Spa area and pool and bar age limits were all discarded with the under age drinking permitted by parents. Shorts, T-shirts and flip-flops were evident in the MDR as were tables of under 16s giving the hard pushed waiters a tough time... "Is there a lot of alcohol in a Prawn Cocktail?". This was little more than a school cruise spoilt by adults and parents. The (apparently) super trendy Cruise Director in his bright yellow suit was so up to the minute he announced a party night with music provided by Lady g'Gaaaa, so destroying his little remaining credibility (he was apparently a singer on Celebrity in past years before gaining this promotion - obviously he only ever listened to his own voice and thankfully was not acquainted with the offerings of Mad Donna or Samantha Smith). His idea to put a mermaid in the pool for SocietyX Liquid Nightclub even bored the teens as nobody thought the lack of other features worth a second glimpse on a windy night. The much publicised OPA! Eruo Dance Party had the DJ MX playing hits from around Eruope (Europe?) (I dare you to try to name a German, Belgian, Italian or French HIT) The later attempt to turn CellarMAsters into a fetish nightclub was nothing short of ridiculous. Calling a room with wine racks and comfy sofas The Cellar Nightclub, showcasing International House Music with a semi-naked male pole-dancer, is feeble and an admission that removing Quazar was a massive error. Saying it is the first such venue at sea ignores The Chamber nightclubs recently removed from sister company's Royal Caribbean Explorer and Navigator of the Seas! There were many features events often publicised to excess.... Invitations arrived daily to exclusive Art Auctions and offered a free glass of something cheap if you really wanted to get away from the mobs of teenagers. Here you could buy original art (one of just 40,000 available on every cruise ship that sails out of Miami) for a fraction of the price of a real painting by a Dutch Master ... Go figure... How do they do that?? I guess it suits the same people who would buy a Breitling or a Tag on-board. Perhaps check out Rent-a-cruise companion. com ?? In conclusion... I apologise if I sound like a grumpy old man with no patience for other people's children and preening teenagers getting drunk and shouting in bars... but that is EXACTLY what I am!!... and that is why I, like many others, have chosen Celebrity Solstice Class ships for the past 8 years. I liked the decorum, the service and the facilities on-board. The shows, the Martinis and the night-club. The excellent dining choices and inventive menus along with the space at the pool and the quieter Spa areas. Celebrity without the above is actually somewhat unpleasant. Adults found it hard to mingle and make new friends under these conditions. We met a decent crowd while ashore and had a good time but it was DESPITE Celebrity and these problems became a unifying talking point in the few spots where adults were able to hear themselves talk. Would I go on Celebrity again?? 70/30 against currently. #sadfaced50s !! (Note: I am not saying the teens were particularly badly behaved, they weren't.. They were polite and neat, but they do what teens do.. The 14 yr old girls dressed like 20's but that sadly made them look like under-age hookers and the 15 - 16s almost looked like adults til they said something.......The boys Hi-5'd the bar staff when they got a drink and spread all along the Martini Bar denying space to others who wanted serving. They would have been much more suited on NCL or RC, rather than on Celebrity or a cruise marketed to those seeking an adult environment.) Read Less
Sail Date: April 2015
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first ... Read More
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first leg of 16 days was a nightmare. We went to our room on arrival only not to be allowed in till around 4pm. By this time, it was late and we wanted to change and unpack. We went to the room 6131 and found that someone from the last cruise had been sick in it and it smelt of vomit and the carpet near the bed was wet. We went to guess relations and they sent up a cleaner who told us he would have to strip the room and the bed to clean it. The room would not be ready till 8pm. We went bak to guess relations and asked for another room and reluctantly they agreed. However could not guarantee us the same room for back to back. Even though I paid for this privilege. So we got a same room balcony 7248. The service in the dining room was very poor and resulted in us walking out on several occasions without being served. We had one time where we waited over 30 minutes of a menu and water. The bars were not open as per there itinerary and often did not open till 4pm. The sea days of which were 8 to start with were disappointing with no entertainment during the day. No special brunch days or bbq”s or fruit carving or ice carving in which the Royal Caribbean do all the time. The food in the buffet did not change for 8 days from lunch to dinner. the food was also heavy on salt and sugar rendering most foods inedible for us. You could not get even a sandwich in the buffet until day 9 on the cruise and everything seemed that you needed to pay for it. Pay for a basic panini sandwich. Pay for a basic BBQ. The speciality restaurants were $50 a head which is ridiculous. The casino was not very good with slot games that i have on my computer they are so old. the bar staff you had to chase up for a drink. The layout of celebrity reflection I found disappointing. There were no seated bars to sit and enjoy the ocean views like the schooner bar in royal Caribbean. all areas are out in the open and deliver no ambience. The top sky bar people were smoking so we could not sit there and the only other area was the pool bar. The entertainment non existent. Anyway, by the time we got to the end of the first leg of the cruise we were told we would not be able to leave the ship in rome, could not go out, had to sit and wait for hours to work out what room we would be in. We had to pack up our stuff, carry our possessions with us until the old people got off the boat, the new ones boarded and the ship sailed before we could have a room. This was unacceptable. They tried to give us the original room back 6131. We did not want it knowing it had been vomited in. We went to speak with managers and anyone who would listen in guess relations only no one would listen to us. We spoke to Alex who could not care less and offered a concierge room as consultation but still could not fix the situation. Finally we spoke to some other australians who asked us to speak with the assistant manager Rachel Wever. By this stage I broke down in tears and asked her to get us off the ship and go back home I was sick of it. She offered us a sky suite to compensate. We took this and got the opportunity to use the other dining rooms. To me it was better food and service. My only issue is that on the last morning the staff were despondent and did not care and were to the point of rude and did not serve us in the lumina dining room. I also asked to see a doctor on the evening before as i had a pain in my ear and could not get to see him, the nurse told me unless its urgent go to the shop and get some cold and flu tablets ! I then spent 200euros getting a GP in Rome! So the holiday was good and the ports were good. I loved Santorini and Mykonos was my favourite. I would do another mederterainian cruise however i would never travel with Celebrity again i would use another cruise line. Read Less
1 Helpful Vote
Sail Date: December 2014
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the ... Read More
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the "security" people would not allow my UL listed power strips on board. When I complained on the ship they gave me two long extension cables, both handmade and unsafe by UL standards. As I wanted to use my very limited battery life laptop on the room balcony and needed three outlets, the cables would not work. They could not explain why UL listed power strips were unacceptable, but hand-made replacements were. The room was dirty. I had to write the word "DIRT" in the dirt to get their attention. The bathroom flooded as they hadn't checked the drain. The A/C wasn't working properly... it took five calls to get them to fix it. The food was good on the upper buffet deck, but mediocre with very slow service in the restaurants. All in all a disastrous tip. Avoid this ship as they don't appear to care and just get by. They need to be sold to Carnival, where with a little effort they would reach Carnival's standards. A dud. Read Less
Sail Date: December 2014
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved ... Read More
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved that it was decorated for the holiday. Celebrity always has amazing looking ships. The re-done Sunset Bar is beautiful and probably the finest bar on board the ship. Cons: I'm disappointed to see that, on board the ship, a lot more spaces seem to be pay-for-play. Solstice doesn't have the cabanas on Deck 15, and is it my imagination, or have the prices for the specialty restaurants shot through the roof? Main dining room food just isn't what it used to be either, and I have heard from a lot of loyal Celebrity passengers that they continue to upgrade to Aqua Class for the dining experience in Blu after many years of enjoying the MDR. Celebrity seems to be more about up selling than creating a Celebrity experience. Cabanas? $150 a day. Pedicure? $100! Pictures of dinner? $50 a piece, and only for the prints! No digital copies! Incredibly disappointing and a turn-off, considering that many people drop thousands on a trip like this. On NCL, where the fare is cheaper, they pop the pictures on Facebook and you can tag them when you get home -- gratis! The most upsetting part of the journey was the crew; morale on this vessel looks as though it's at an all-time low. You could tell the staff was either overworked, exhausted, or simply burnt-out. The smiles and friendly demeanor were present, but you could tell it was forced, and that's a downer for me. OVERALL: 2/10 -- That's using the experience I had on the Solstice as a baseline. Get your act together Celebrity. Read Less
1 Helpful Vote
Sail Date: November 2014
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. ... Read More
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. THE MDR had horrible food, especially the last night. The food was colsd and service very disorgasnized. We had a sommelier who was racist and ignored us by making a point to serve other tables around us and ignore us. The maitre'd refused to take the approrpiate action. The last meal on teh ship was called veal cordon blu but was a greasy fried schnitzel with gnocchi in a inedible cream sauce withno flavor. The buffet had better food. We were told that after our horrible experiences a senior food and beevrage maanger would be contacting us prior to our disembarkation. We are still waiting. We had concierage class but did not feel any extra love. Our sheets were never changed the enitre week. We knew as the sheet had the same hole on the right side the whole time. We were served canapes that we asked to be stiopped as all they were was a greasy tortilla chip, chopped up tomato, and inedible hummus. In addition we found under the bed the last day a bag of soda,wine, and beer left over from a previous cruise. We never had occassion to previously look under the bed. The ports were ok for shopping but in St Maarten most of the stores were selling bogus goods(my wife saw a bottle of her favorite perfume that did not look or smell like the real thing). Reflection does an evening in San Juan but Baccardi rum factory is doable if you hustle off ship at 330pm and make the ferry next to ther terminal. This is a cruise if you are looking for a week ofpeople taking full advantage of their drink packages and minimal service from crew. Read Less
1 Helpful Vote
Sail Date: October 2014
As large as the ship is I felt claustrophobic. I am used to Disney ships where they do not try to stuff in as much money making venues as they can and have a small walking area. We had a balcony and spent a lot of time in our room. Their ... Read More
As large as the ship is I felt claustrophobic. I am used to Disney ships where they do not try to stuff in as much money making venues as they can and have a small walking area. We had a balcony and spent a lot of time in our room. Their "track" is only in the center of the ship. You have to run/walk through sweaty, greased up people whose seats were right at the perimeter of the thin track. You could easily bump into them. You also had to go through smoking areas. I am on a track for health, not breathing in smoke. If you wanted to push your luck you could walk (with dirty looks) into extended areas but we chose not to. The gym is very small. We were lucky enough to receive a sale price for our "Concierge" room. I am sorry, but Celebrity has no idea how to do concierge. They need to learn from Holland America. Everything they listed as a perk for Concierge you had to request, you did not just get it. Also, the concierge was shared with the whole ship. In the daily paper it said anyone on the ship can use the concierge. Holland America has fewer Concierge rooms and a central private room where the concierge is. It also has a light breakfast, snacks all day, refreshments all day and a library. For some reason......and I have cruised many times so I am not an ogre, our room attendants seemed afraid of us. No one else on the ship was afraid of us. They had no reason because they kept our room spotless and did a wonderful job. We only went to the dining room 2X's on the whole trip. The food was far too rich for us. I ordered shrimp scampi one night and it came with a heavy cream sauce. I have never in my 60 + years in all of the traveling we have done, ever had cream in scampi, it is a butter wine sauce. What really got me was when we were walking around we passed a hot tub with 2 men in it. One man asked the other if he had gone to Rome before embarking (he is in Italy and a Rome port) and the other man responded, "Yea, we went there and I could have done without that." AAHHHHHH!!!!! Really!!!! I cannot even call him a tourist. Forget traveler. We go each year to visit our family in Italy. We could go in and out of Naples but we don't. We go in and out of Rome because each visit, and I have lost count how many that would be, we find something new and interesting. We wander and investigate. ...... Traveler. This is not the fault of Celebrity, but this cruise had the rudest Europeans on it. They were nasty, shoving and rude. I was waiting at the egg station for my egg whites. A man asked if I was on line. I looked at him in shock and said, "Wow, thank you for asking and not shoving." He told me there was only 1 other cruise he was on with nastier people. I won't mention which one it is because it has to do with an ethnicity. Then I had a tank (woman) shove me away from the milk I was trying to put in my cereal. On the last full day at sea, they brought all of the leftover normal size pieces of cake to the buffet. The usual pieces were tiny and perfect for just a little sweet at the end of the meal. You would have thought they brought out gold. People were swarming them and taking full plates full of the cakes. My husband, not thinking, excused himself to take a silverware/napkin set. A woman started screaming at him! After we got off the ship, people were fighting and screaming getting on shuttles to rental cars and hotels. It was insane. Another thing I did not like was the stores like the jewelry shops were coming out in the halls hawking people. Right in my face. I am on vacation, I do not want marketing in my face all of the time. In my opinion Celebrity is all for the money and not for the comfort of the passengers. The beds have the corners cut off to fit in the room. I am 5' and my feet were over the end of the bed. The bathrooms were lovely. Read Less
Sail Date: November 2013
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's ... Read More
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's "Modern Luxury" on this ship. Part of this came from the fact that there are so many people on this ship, that even the facilities that are meant to be low key feel hectic. One example is the serenity pool. This is a heated pool area inside an atrium with fountains and led lights. By the design, I can see that it's mean to be a tranquil area. However, it is also a main walkway to access different parts of the ship, so there is always commotion from the constant parade of people walking by. Another example is the much touted Lawn Club. Except for a couple of activities on a week long cruise, this area is always closed. And one more example, the pool chaises are jammed right next to each other. There is literally no personal space to put a book or a drink or anything. And even with being crammed like sardines on the deck, there still are not enough chairs to accommodate everyone on the ship. By noon, there is a constant scramble of chairless passengers trying to search for their own piece of the sun, and if they want shade, forget it...they should have been out there by 8am! The service on this ship ranged from terrible to nonexistent. Starting with nonexistent. On this particular cruise, Celebrity offered a free drink passage as a perk to book. A high percentage of passengers had a drink passage. However, there were no servers to provide drinks. In one week of cruising, at no time did a server roam the decks asking people if they would like a drink. This required that passengers walk up to the bar to get their own drinks. But this also meant that there were huge lines at the bars, so getting a drink was often a 20-30 minute wait. Does this sound like "Modern Luxury"? Moving on to terrible service. I could provide a huge list of things that happened. At one point a bartender got aggressive with me because he made the wrong drink. I insisted on him making a new one. This was at the martini bar, which was swamped, but I waited 30 minutes to get my drink, and i was not willing to compromise after such a long wait. The pissed off bartender slammed my martini down on the bar sloshing half the drink out and walked away. I was so upset by the incident, I reported it to guest relations, but all they said was sorry. They made no offer to even talk to the martini bar manager about the incident. They really just did not care. Another incident happened when I asked a bartender to bring me my drink. I ordered my drink at the bar, and I was sitting 20 feet away, but was concerned I would lose my chair. He refused. At this point, there were two other bartenders at this bar, and it was quiet so I was not asking him to leave an unattended busy bar. During a lecture, a bar was being dismantled, disrupting the entire event. Dirty glasses sat in my room without being replaced. Soap and towels were never replaced. The gym was never equipped with cold towels, even though there was a box that said "cold towels" So many wrong dishes were brought out in the main dining room, we just stopped eating there. The food quality was so bad at the specialty restaurants, one of the waiters in Tuscan Grill apologized for the meager appearance of a steak I ordered. Shore excursions were disorganized. One sailboat trip required lining up on a hot pier with no shade for 45 minutes while the staff tried to get things organized. I could go on and on about similar incidents. Also, I don't want to give the impression that I'm high maintenance, because I actually very easy going and friendly. I actually became friendly with many staff members from this cruise. Many of them told me how unhappy they were working on this ship for reasons ranging from ship management to corporate management. I reached out to corporate management about my negative experience on this ship. I heard back from Tanji Smith from the Office of Michael Bayley, President & CEO. She also did not seem to care about my subpar experience. She simply thanked me for my insights. There are many cruise lines that really do provide a wonderful, modern luxurious experience, but this is not one of them. Read Less
1 Helpful Vote
Sail Date: June 2013
Previously cruised with RCI and MSC, RCI was superb , delivered in every department, food , entertainment, style etc, MSC,Fantasia fantastic ship, food not to standard. Low price but only food let it down, so went up market to Celebrity ... Read More
Previously cruised with RCI and MSC, RCI was superb , delivered in every department, food , entertainment, style etc, MSC,Fantasia fantastic ship, food not to standard. Low price but only food let it down, so went up market to Celebrity Reflection 10 day med cruise. Sold as flagship , step above RCI, booked, and looked forward to exciting, entertaining cruise with 2 other couples. What a let down, ship lacked the pizzaz of the MSC Fantasia, and the traditional grandeur of the Independance of the seas. Bland modern decor but lacked something to give it that wow factor, entertainment well below standard, one accapella group and a pop group that appeared everywhere, shows in theatre only had 2 acts in each show, again of low standard. Ventriloquist was good. Sin city comedy club which was on every 2 days, 5 times approx each cruise but with a comedian who repeated his act word for word 5 times in the cruise, he was funny, but not for a second, third, fourth time etc. We had to keep moving around the ship every 45 minutes to try and find some form of entertainment, but why , we are the customers so why wasn't there enough entertainment, and of a high standard. No night club, only a library, with very few users, a hideaway, where I think most people hid away in, and most restaurants where you had to pay a 80 dollar premium per couple to eat there but we're always predominantly empty. Do Celebrity think people want to pay on top to eat just to be seen as the chosen ones? Why not up the price and include all restaurants? Or get rid , keep some and provide more entertainment. Also quizzes, competitions etc with the amazing prizes of a celebrity pen or luggage tag.........need I say more, cabanas on the grassed area for 150 dollars a day, again predominantly empty........drink expensive, plus extra 15 % added to bill. A cruise that is being sold to people as a cut above for celebrities but totally missing the plot, we don't want ipad courses, pathetic markets every night trying to sell you overpriced souvenirs, and low rate shows and the same entertainment every night, or a comedian doing the same show word for word for 5 nights out of 10. Are Americans so naive that they think this is what you should get for your money? No , you are the customer so please celebrity start talking and listening to your customer and even though the clients are mostly over 50 they are not past it and won't accept any rubbish. 6 very disapointed customers who will not be returning to Celebrity or recommending to friends as did not get what the brochure said, very disappointing! Read Less
2 Helpful Votes
Sail Date: March 2013
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have ... Read More
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have never seen the type of disorganization across all areas that we experienced on this ship. Disorganization is only one of the problems we experienced. Our complaints span from our dining room experience, to butler experience, excursion experience, Suite experience (who builds a new ship without an outlet in the bedroom!!!!), and entertainment experience -- or lack thereof. The incompetence we experienced even extended to our last day -- we were never provided with a questionnaire to rate the ship and our cruise experience. We were booked in a Celebrity Suite, and our son and guest traveled in a veranda suite. When I spoke with the booking agent, I told them that we were Owner or Grand Suite travelers on Royal Caribbean. The agent assured me that this suite would be the one most comparable to our RCCL experience. What a shock when we arrived to a totally closed-in bedroom that let virtually no light into the room, where we had to squeeze by one another to get into closet. The bathroom was pathetically small, and there was no way that the two of us could do anything in the bathroom at the same time. Why anyone would build a new ship and eliminate outlets from the bedroom is beyond me. My husband sleeps with a CPAP machine, which meant one of two things both involving an extension cord -- either we could plug in the cord each night in the suite room under the desk.....or, we were offered the option of having the cord taped down to the floor for the week. That is just not what should happen in a suite that costs almost $7,000 for the week! Our experience with our butler was a joke. When we arrived at our room, none of the typical paperwork was there -- no excursion tickets, no information on the ship and events. We called him when we realized we needed an extension cord for my husband's medical machine. Three hours later, no visit from our butler to introduce himself, and no extension cord. We called again and insisted that he come and introduce himself, which he did. The next day, we needed our towels refreshed mid-day. We called Cesar before lunch, went to the pool, returned three to four hours later -- no towels. On Monday, my husband went to Guest Relations to ask how we could make arrangements NOT to tip the invisible butler. He explained the situation. Two days later, on Wednesday afternoon, we heard from the head of in-room services, and this was changed. At this price, and with this reputation, we should not have had to do this! The dining room was another joke. On day one, our assistant waiter, Alex, got sick or hurt or something that made it impossible for him to return to the dining room. So, on day two, our waiter served all his tables by himself. Robert was amazing, and did so with a smile on his face....but it was hectic, and slow. On day three we had a wonderful dinner at Murano. Day four -- the new assistant waiter Alex arrived, and was completely unprepared to help our waiter. Day five we happily dined at QSine. Day six was a disaster as our waiter tried to serve all of his tables lobster tails with limited assistance. When we called over the maitre 'D, who knew there was a problem there since he stopped by for his one and only visit to our table on day two, he asked why we didn't call him over every evening. Is that our job on our vacation? The bartender NEVER came to the table until we demanded they do so on day six. Btw -- on Celebrity, we found out that waiters do not offer grated cheese or cracked pepper.....unlike RCCL. Nor do they offer after dinner drinks. In St. Kitts, we signed up for a snorkeling excursion. We left the pier along with a group from RCCL Independence of the Seas passengers. When we got to the docks, we watched as they were led to a clean, new, beautiful boat for their snorkeling tour. We were led on to a dirty, old ship, which broke down 20 minutes into the trip, and had to return to the pier. They returned our money, but we had a lost excursion day. Sad, since this was only one of three ports. It is hard to comment on the entertainment since most evenings the entertainment wasn't available after our late dinner seating. Celebrity needs to look around and do a real assessment of who is traveling with them. On the night of the Love and Marriage Show, which was held at 10:45 in the small theatre, it was standing room only, with people standing in the hallways to hear the show. Can't Celebrity see that there are a range of different demographics on the ship traveling with them....and not all of them go to bed before 11pm? It is incredible to us that Celebrity is owned by the same company as Royal Caribbean. As seasoned cruise travelers we know what to expect. Our experience on this cruise was just horrible and it is hard to see how we would ever cruise with Celebrity again. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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