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5 Helpful Votes
Sail Date: December 2018
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids ... Read More
The crew was so unfriendly and truly looked miserable. We traveled with our 3 children (10,8 and 2), we went on this same boat 4 years ago and had a horrible time year. The boat is not maintained. All games on deck 9 are broken. The kids club is awful. My child said she didn’t feel well they left her sitting in the sun on the sports court for an hour with no water. Told she couldn’t go to the bathroom since she didn’t have permission to sign herself out. Was told children were not allowed in speciality restaurants. I had to get permission for each restaurant. The people on this boat were the rudest old nasty people I have ever seen. On several occasions as my family got on the elevator these old people had comments. One morning some had the nerve to say quick close the door no kids allowed. My son was pushed in the elevator by one of these old nuts. It truly is a cruise line for the 75+. I would never recommend celebrity to anyone with children. I could go on and on! The cabana service on the two sea days was a joke. They have one bartender for the ten cabanas. Don’t order food through him. It took over 1.5 hours. We ended up walking downstairs and bringing up food for the kids. In the morning I would take the stroller to the ocean view cafe and I would have two dishes and the children. Not once was I offered help. When I asked for a straw I was told I had to go to the bar. So I would have to leave three children sitting at the table to go walk to a crowded bar and wait on line for a straw. The service sucked for what you pay. There were no kids activities. Also, the milk was warm in the buffet and I mentioned it to a guy in a suit. The temp on the fridge said 39... told me it was fine. Next morning fridge was set at 35. They can get someone real sick with warm milk. No regard from the boat. My kids were bored all week and were so happy to head home today. Unless your old and crotchety .. stay away from celebrity! Read Less
8 Helpful Votes
Sail Date: September 2018
Western Mediterranean cruise Positives: Stateroom # 2176 Butler-Nelson was excellent as was room attendant Xavier. The ship staff was very friendly. Dining and beverage: Luminea Dining selection just okay. We frequently ordered ... Read More
Western Mediterranean cruise Positives: Stateroom # 2176 Butler-Nelson was excellent as was room attendant Xavier. The ship staff was very friendly. Dining and beverage: Luminea Dining selection just okay. We frequently ordered from the MDR menu. Four entrees were offered each of the eleven nights. Shrimp were slightly larger than popcorn shrimp were served on a piece of lettuce. Not what I remember from past Celebrity cruises. Martinis at all bars and restaurants were served in small glasses with olives the size of a peanut. I expect more with a premium package. Fortune's Casino: Annoying carnival barker Hawking promotions. Embarkation and disembarkation: As suites guests we went to our room to wait for luggage. We left and went back to room at 3:15. No Luggage wherein we called Butler who promptly had luggage delivered. No the way it was handled on the Summit. Disembarkation- We were told to take a seat in Michael's Club and wait for our number to be called. Announcements were not made in Michaels. We had #23 and made it ti bus #26. We did make flight. Thanks to global entry. Excursions: WE especially enjoyed Nice and San Paul and Marbella and Puerto Banus. This was our fifth Celebrity cruise and our last. Read Less
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15 Helpful Votes
Sail Date: June 2018
Was told good value for money how wrong ,on arrival herded into cattle shed total chaos ,herds of unsupervised children running around ship ,rip off shore exscursions ,food in fine dining well below par ,tried to squeeze every extra dollar ... Read More
Was told good value for money how wrong ,on arrival herded into cattle shed total chaos ,herds of unsupervised children running around ship ,rip off shore exscursions ,food in fine dining well below par ,tried to squeeze every extra dollar out of you , made up charges which had to spend time to get reimbursed,entertainment seen better at holiday camps ,senior staff admonishing general staff in front of passengers these people work hard and do not deserve to be treated in this manner.The beer on board was not a good brand ,when you asked for gin and tonic you would get gin and soda this happened daily .The upper deck it was impossible to access a sun lounger so had to go down to smokers deck to sun bath on deck five .For the amount of money this cruise cost l felt it was a rip off ,maybe my expectations were to high ,but this has made me think twice before cruising again . Read Less
2 Helpful Votes
Sail Date: March 2018
wanted to try celerbity and what a mistake. the entertainment was awful. Not enough chairs around pool area. Nothing really to do at night after 10.00. the food was excellent at the specialty restaurants. The two good bars were the ... Read More
wanted to try celerbity and what a mistake. the entertainment was awful. Not enough chairs around pool area. Nothing really to do at night after 10.00. the food was excellent at the specialty restaurants. The two good bars were the Emsemble lounge and Martini bar. the pool bar, bar on third floor were awful, the girl at bar did not know how to make a blue Hawaii.. we have done 14 cruises, should have stayed with ROYAL CARRIBEAN. the cabin crew were very nice. the food at the ocean view buffet was just ok, the food in the dining room started off good, then just went down the pike, the waiter had problems on who got what on a table of six. the best place to eat was Murano,s, then the lawn club grill, the the Tusken grill was awesome. no broadway shows at all, so many people walked out of the shows. Read Less
5 Helpful Votes
Sail Date: November 2017
I have held of my review of Celebrity Reflection for 6 Months and we are still awaiting Celebrity investigation report in to our cruise. My wife and I have sailed on 22 cruise now and this was by far our worst. To say we were disappointed ... Read More
I have held of my review of Celebrity Reflection for 6 Months and we are still awaiting Celebrity investigation report in to our cruise. My wife and I have sailed on 22 cruise now and this was by far our worst. To say we were disappointed is an understatement. We live in the UK and prefer to travel to the States as we have found the whole customer experience so much better and friendlier. Needless to say we are back to Cunard and P&O this year. We were under the impression that Celebrity would offer the wow factor and I guess it did with the thimble of fizzy we received on embarkation Then on the first day it went downhill from there. The first irritation was whilst trying to enjoy some lunch was the constant barrage of being sold a drinks package. I counted 5 times that the same guy pestered me and 5 times. I asked to let me look at all the choices before I made decision and 5 times I asked for paperwork in order to do this for which he told me he only had his list. After lunch we ventured down to our cabin, our luggage hadn’t arrived so dumped our carry-on bags and started the tour of our home for the next 10 Days, followed by our muster drill. (This was a wow and the best muster drill we have experienced in 12 years of cruising together) Then back to the cabin where our bags started to appear. We quickly unpacked and settled in. Then shock horror my wife started to become agitated by the bed. She said to me that it had not been changed probably since the last cruise. I laughed at her and said she was being silly until she pulled the bed apart, where her suspicions were confirmed. (Please see pictures) the sheets were soiled and the mattress protector was covered in what looked like a combination of urine, seaman and pubic hair, worse however was the mattress topper which was completely stained in human fluids. We visited guest relations and asked to speak to the hotel manager. We were told to return to our cabin and a manager for cabins would visit in due course. He promptly arrived and we showed him our findings to which he looked horrified. I requested we move cabin but had to settle for the cabin steward being humiliated in front of us and a promise that everything including the stained pillows which we went on to discover would be changed by the time we came back from dinner. Once again I did request a change as the picture of the bed I knew would remain in both our minds the entire cruise for which it did.The cabin was cleaned thoroughly and clean bedding and pillows replaced. We were left a bottle of house red wine though. (W O W ). First impressions set the standard and after the first 6 hours well no more can be said. We won’t be cruising Celebrity again. The food and service in the main dining room was also disappointing and it seems there is more emphasis to upsell again to premium dining venues. My expectation is that we have paid a fair price to receive good service and quality food served with a smile. What I felt we got was mediocre food served luke warm and dining service like a conveyor belt in order to turn tables quicker. Being over 15 years in the food industry I expected better and a complete lack of quality fresh vegetables. To be served FROZEN Green beans is sacrilege in my book To top all of this the last two days of the cruise there was obviously an outbreak of Nora virus as the ship was on code red and extreme measures of cleaning the ship were introduced all around the ship. We witnessed a lot cruise passengers refusing to use the hand sanitiser as they entered the ship and restaurants and if our cabin is the normal standard is it any wonder. In summary Cleanliness, food and dining service as well as harassment of being sold a drinks package spoilt our cruise. It could have been so much better but they say first impressions last a lifetime. The gesture of a bottle of a cheap bottle of red wine the cost £5 in no way made us feel compensated for the poor state of our cabin and publicly humiliating the cabin steward in front of us was not only intimidating for him it made my wife and 11 year old daughter feeling very uneasy. I am an avid trip advisor critic; I use the name of Connollyf1. Please feel free to see to see if you can find any of my reviews. I am always positive about anywhere I stay or eat. I don’t look for bad points. In fact I don’t recall writing a bad review, which hopefully justifies my complete dissatisfaction of celebrity Reflection. Read Less
3 Helpful Votes
Sail Date: January 2017
We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on ... Read More
We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on this ship. When my wife complained, the manager Dariusz was almost laughing. He had a big smile on his face. Not sailing on Celebrity again. To get a bottle of water you have to stand in line at the bar. This is the water bottle policy.The bartenders serve customers, first come, first serve.So you have to wait for drinks to be made for all the customers before you, to get your bottle of water. When we complained at customer relations, we were told the bartenders are trained this way. When I got the omelet, it was small and dry. Not worth waiting for. The prime rib was dry and chewy from the carvery station. The pork chop was overdone. Read Less
5 Helpful Votes
Sail Date: September 2016
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were ... Read More
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were expecting so much. No WOW factor, the dress code was stupid and not adhered to - yet to see anyone check 'designer jeans' on the 'chic nite' which was meant to be formal! Food mediocre to say the least. All they want you do is book the speciality restaurants at $ 50 per head as the food in the MDR is so repetitive - even if you can read the menu as the lighting is so dreadful. On the whole a terrible experience not to be repeated. Bad tempered staff (if you can find them) a terribly designed ship inside and outside. The only good thing was the extremely comfortable beds and pillows and excellent Cabin steward. The Aft bar (and staff) were also excellent but the area was not large enough. The pool area is terrible - half shaded most of the time and towels left for hours by extremely selfless people. Fortunately, the ports of call and weather were excellent. Read Less
14 Helpful Votes
Sail Date: June 2016
Everything on the Ship was an upsell. The shore tours always ended up in a shopping precinct somewhere recommended by Celebrity. Information Events on the ship always ended with a option to buy something. They pushed the future cruises and ... Read More
Everything on the Ship was an upsell. The shore tours always ended up in a shopping precinct somewhere recommended by Celebrity. Information Events on the ship always ended with a option to buy something. They pushed the future cruises and littered main thoroughfares with overprices merchandise. Buy the premium drinks package but limited bars were open and very few staff to tend those bars. Main dining was ordinary so we mainly ate in the Buffett area. The main entertainment consisted of just singers and solo acts that failed to capture the imagination. As space around the pool is limited you had to resort to playing either Bingo or Trivia around other parts of the ship. Basically I was bored while on the ship and I could not wait to get off the ship to explore the new region we docked. If sitting around doing nothing is for you then go for it but I know I wont be cruising ever again. Read Less
6 Helpful Votes
Sail Date: January 2016
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the ... Read More
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the TRUSTEE map Celebrity gave us. With a small money inherited from her recent father's death, my wife bought a diamond ring in a jewellery store called Silver of the seas. Back in our hometown, we went to a local store to get it evaluated; it turned out it was a fake diamond (and fake gold), even if the store gave us a certificate of appraisal that I signed, considering that the store was recommended by Celebrity. We tried to contact the seller who would not return our calls. We reached to Celebrity to get help as this shop was on the map (and the logo Celebrity cruise was on the door of the store), but they were not able to help. The reason: yes, the adress was the right one, but the name on the invoice was not the one they had in file. So the shopping guaranty will not apply. The store just changed the name at the top of the check.... We tried to reach the credit card company I paid with, but they can't help: it's a fraud but not on the card, on merchandise. So they are not responsible for that. We tried to get back to Celebrity a few times (and to the store) but no luck. The only chance we have now, is to hire a lawyer, but because we are in Canada and the store in Mexico, the cost would be too high. So 1- never trust Celebrity with the guaranty. They will not help... 2- don't shop at that store. Rings are looking great, prices are ok, but they are fake. I will continue trying to reach Celebrity cruise, but hopefully, this review will prevent other people to trust their guaranty of shopping! As for the boat itself, we were in a bad weather week so the trip was not as fun as previous cruises. Activies and shows on the boat are OK, but less entertaining than Carnival for example, even if the technical quality of the shows is better. Dining is ok, but the choices of menu is not at all sophisticated in the dining room. You need to go into restaurant for more choices... and more money. And small detail, if you go to the casino, you can't play with your room card. You need to bring real money. Over all, Celebrity was a deception for us. We heard a lot of good things, and were expecting a little more but we found it was a little less than Carnival (except for the age average that was really higher). And never, never trust the «shop ashore» garanty with Celebrity. Internet is filled with horror stories like ours where they did not help the customer. This was our last Celebrity Cruise. Read Less
4 Helpful Votes
Sail Date: December 2015
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin ... Read More
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin Christmas Caribbean this year without hesitation on the sister ship 'Refelection'. Embarkation was busy, however you expect that on a big ship. We stayed with friends in Miami prior to joinung the ship so we were ready and excited for our cruise. The ship was very similar BUT we feel that Celebrity seem to be cutting back so much it was like chalk and cheese. How could 2 cruises be so different? For us we loved the sail always on the Eclipse, picture the scene ........ sat on real grass on lawn club seats being served wine and cheese with a lovely duo playing in the background. Pure class which made Celebrity a cut above the rest and that happened 3 times during our cruise. This cruise it did not happen, when I asked why? I was told that the weather in the Caribbean was to unpredictable for this to happen, HOWEVER they were happy to offer an outside BBQ with the officers for $100 per person. What happened to the unpredictable weather? There was a saying that I learnt from the passengers on this cruise 'Nickles and Dimes' which means that Celebrity are cost cutting that much it so apparent it's scary. The lack of fish and seafood: This is another 'Nickles and Dimes'! The buffet in the Eclipse offered a wonderful selection of fish and seafood, however this was not the case on the Reflection. After day 3 of one fish choice on the lunch menu I asked to see the Head Chef. He said that he would offer another selection but due to his orders from head office he was not able to offer seafood. IN THE MIDDLE OF THE SEA AND NO SEAFOOD? REALLY? He stated and I quote: the demographic on Caribbean cruises was different to European cruises, I then said so what your saying is that Americans prefer burgers and meat rather than fish and seafood and he just smiled at me. Thing is that we may be British but we have many American friends who love fish and seafood as much as the Europeans so that is complete rubbish Chef!! We are not massive meat eaters so fish and seafood is an important part of our diet snd that's one of the many reasons we love cruising... The cabin was lovely as expected but the points we have written about let us down. The staff were friendly but seemed overworked on this ship. The Entertainment was hit and miss but it lacked something that other ships has to offer. If your looking for class and seafood forget the Celebrity Reflection....... We have! Never ever again. Shame on you Celebrity!!! Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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