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79 Celebrity Reflection Cruise Reviews

We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned ... Read More
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port. Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow. The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good. Celebrity has made changes that reduce the value of drink packages. The prices on the packages have gone up while the price of the drinks has also gone up. Now, Baileys is priced as a "Premium" drink, which means that it cannot be purchased with the Classic Drink Package any more. We no longer see Celebrity as offering a premium experience due to their recent changes. Read Less
Sail Date July 2019
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the ... Read More
We have been on many cruises, in many parts of the world. Our cruises have been a mix of Oceania and Princess. We expect a clean ship. It’s the only way to avoid disease. We constantly wash our hands. The Reflection was by far the worst experience. No wash stations at the buffet. Many waiters pimping booze, but not cleaning tables. No beverage service at the tables, the centralized beverage station is a disease cluster with people coughing over it. No visible crew wiping down of common contagion points - elevators, handrails, etc for the entire cruise. The Celebrity Reflection is not a clean ship. We both got norovirus - medical support was good. Two days of quarantine, but stomachs have not fully recovered. Substandard entertainment. Princess far better. Theater not handicapped friendly. Dining room tables packed like sardines. Only good cooking in the specialty restaurant - which they constantly hawked to get you to sign up for. Poor quality of room service food. Never Celebrity. Never again. Read Less
Sail Date May 2019
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last ... Read More
For the destination. Sadly The ship was not spectacular or beautifully decorated. Their main focus was having alcohol available everywhere . Loud blaring music instead of relaxing Pianos, orchestras, or talented musicians. Only the last night was an Irish band and dancers presented at the theatre. Of all my cruises, the main dining room was the worst I’ve experienced. Main courses were plainly presented, over cooked, nothing special. My own meals are tastier at home. Most of the desserts were pretty but made with fluffy frosting in different flavors. No flourless chocolate cake my favorite. I will say the gelato was very good. The food in the Ocean View was much better than the Opus dining room. When we asked about getting a taxi to get off of the ship the last day guest relations was untruthful telling us we had to have a reservation because no taxies would be available.Also that we must meet in reflection Theatre before getting off the ship but when we got up that morning people were getting off of the ship at 5 AM and taxies were available. This is my first and last experience with Celebrity cruise line. Read Less
Sail Date May 2019
Usually we cruise RCCL but decided on Reflection to try a 10 day itenerary that suited us.We arranged our entirer vacation through Celebrity. Precruise hotel was overrated and pick up arrangements made by Celebrity from hotel to pier ... Read More
Usually we cruise RCCL but decided on Reflection to try a 10 day itenerary that suited us.We arranged our entirer vacation through Celebrity. Precruise hotel was overrated and pick up arrangements made by Celebrity from hotel to pier was a disaster. Driver was late! Very late and we received no info at all. We arrived at the pier and boarded barely in time for the muster drill! Missed out on all the fun of embarkation days photos, party mood etc.Huge disappointment that naturally had an impact on our entire cruise vacation. Our first impression of our cabin was horrific. Not properly cleaned so we had to complain about this first hand. Everything taken care of, but seriously bad. Overall impression of ship was good but no wow effect involved - compared to previous cruise ships. But very clean and shiny everywhere. Our nice balcony cabin was enjoyed on sea days. On all port days, there was maintenance carried out on life boats right below our balcony from early morning! Dust and cleaning fumes made it impossible for us to use our balcony during port days. This was brought to GR attention who apologized, but this also made a huge impact to our cruise happiness. Dining was not a hit in MDR. The food was mediocre in comparison with RCCL in our opinion. Unseasoned and tasteless. Nicely presented however. Sommelier never managed to poor our wine in time for the meals arrival. Only on the last night she managed this. Classic beverage package lacking info on what beverages actually were included. Bartenders seemed stressed and overworked. Entertainment in theater was fine but not great. Musicians and singers onboard however, were outstanding and we enjoyed them very much. Excursions were good, but lacking organising on land for guiding guests correctly. Service in ports prior to reboarding ship was nice, offering cold cloths and drinks is a nice gesture and superior to Rccl. Specialty restaurants cover charges are way overpriced. Tried Murano and liked it but still think cover charges were too high. When disembarking back in FL we lacked information for post cruise pick up arrangements. A massive crowd of confused guests and no organisation made us feel uncomfortable. Travelled as a youthfull happy couple +60, experianced travellers and cruisers. We will not choose Celebritiy again. Sorry. Read Less
Sail Date March 2019
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife ... Read More
Let me apologize from the start to all the Celebrity fans out there because my review will be very negative. My wife and I have sailed over 20 times on various cruise lines and this cruise was not one of our favorite cruises. My wife and I wanted to try Celebrity Cruise Line since many people recommended them to us. And since we wanted to go to Mardi Gras, we booked the cruise on Celebrity that stopped in New Orleans for Mardi Gras. From the very begining, our experience was not good. First, Celebrity's website is very difficult to use when you are trying to find information related to your cruise. You almost need to have a map on how to find information on their website because it is not easy to navigate. Secondly, they are very expensive compared to other cruise lines. Their drink packages, internet packages, spa packages, etc. cost way more than you pay on other cruise lines for the same level of service, no difference of service. Their shopping stores on board are very high end and the average person can't afford to buy much of their products. Finally, from the time you get on the boat, their staff is constantly bugging you about buying one of their various packages. This goes on every day (even the last night on ship) in the buffet area or around the pool or in the various venues around the ship. It really gets annoying. Third, beware of your shore excursions. We booked a shore excursion for a Mardi Gras parade. The print out of the excursion stated that you will have a front row seat to watch the parade. What they didn't say is that they will over book the excursion and by the time we arrived, our seats were around the corner and watching the parade after it goes by seeing the back end of the floats and bands. Let's just say many of us who attend received refunds the next day. It was poorly planned, poorly executed, and very over prices for what you received. On another shore excursion, it stated it would be a three hour tour but we were back to the ship in two hours and really didn't find the excursion very interesting compared to the write up about the excursion. Next, as for the vessel, we found it to be dark and blah. The hallways are dark looking, various venues are very dark, the theater and dining rooms are dark. We were playing bingo in the venue "Celebrity Central" and several passengers asked if the lights could be turned up. The host stated that the lights are up all the way. The decor around the ship is not very appealing and does not promote a welcoming/positive feeling. The meals were nothing special. In fact, I think we found the buffet area had better food then the Opus dining room. I am stating this because, the cooks in the dining room could not cook a steak. I had steak three times in 10 days. I order it medium first time and then the next two times medium rare. All three times, my steak was well done. There were a couple times where the meat was very tough to eat and finally, they offered limited choices of meals some of which didn't make much sense. For example, lobster tail with rice. The staterooms are not very well layed out. There is limited space to store your clothing and other items. The bulk of their storage is located in over head bins above the bed. For most of us, we can reach the bins but for individuals in their late 70s or 80s, they would have a problem reaching up there. And the location is not very convenient. As for the staff, there were several that were very helpful and very friendly. First, our room steward for room 8344, Satdish was very good and very friendly. Always had our room looking inviting, clean, and comfortable. Next was the gal who greeted you on the 4th floor when entering the Opus dining room. Here name was Sofia and she was very friendly and always ensured we had our requested table ready when we arrived. Then their was our assistant waiter Tenci. He knew what we wanted before we knew that we were going to order it. He was on the ball, ensured we were well taken care of. Plus he ran circles around the waiter who had it head up were the sun does shine and should not be a waiter. Finally, our bar waiter in the Opus Dining Room, Gede was outstanding and extremely friendly. And he always ensured our order was quickly served before our meal began. All these individuals I mentioned should be promoted. Over-all, I can't say the cruise was totally bad or not enjoyable. However, I find that Celebrity is not what I expected. Celebrity is an over price cruise line whose main objective is to get you to buy, buy, buy while on the ship. If this is suppose to be an upscale cruise line, well lets just say there are much better cruise lines to consider. I would never ever recommend Celebrity to anyone even if Celebrity was the last cruise line on earth. Read Less
Sail Date March 2019
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we ... Read More
We were told by a number of people that Celebrity Cruise Lines were a step above other cruises we had taken ( mainly Princess). It wasn't. We had an inside cabin which had a large couch in it which took up so much space, we couldn't use half the closet. With limited space to start out with, this was a definite negative. The food was less than expected and on more than one occasion, they ran out of certain items. The desserts were generally soggy and were obviously frozen. And I wish someone could explain why orange and apple juice are included but you must pay extra for cranberry juice. The staff were rude and uncommunicative with the exception of our cabin attendant. The bar staff were inconsistent in making drinks. How do you mess up a gin and tonic? The shows were generally well done except for the "outside" talent which were brought on board at 2 ports. They were terrible. This was the first cruise where we felt like second class citizens. There were areas on the ship where we were not allowed at all. This was our fist cruise with Celebrity and it will be our last... Read Less
Sail Date February 2019
We went with 2 couples who have done this exact cruise many years in a row. We have only done 1 cruise prior to this and did not really enjoy it, however it was a Carnival down to Mexico. That cruise was a druken fest, everyone was smashed ... Read More
We went with 2 couples who have done this exact cruise many years in a row. We have only done 1 cruise prior to this and did not really enjoy it, however it was a Carnival down to Mexico. That cruise was a druken fest, everyone was smashed and rude. We booked this cruise thru a travel agent and felt comfortable with the price and amenities offered. We opted for the gratuities package and the drink package based on our friends suggestions. When we boarded the ship, we were pestered to upgrade our drink package and it was never ending, very bothersome. We loved our cabin, the best part of the entire cruise and our cabin attendant too. The first ports of call were the West Indies and very "third world". Antigua, Barbados, Genada and St. Lucia. We did not get a good vibe in any of them and felt unsafe for the most part. I would not return to any of them. The ABC Islands were great and no problem with the panhandlers or the pesky taxi drivers. The people here seem thankful for you and your business unlike the first ports. We had a good vibe and felt sad, would return and will but not by Cruise. More to follow on that. We had a number of "issues" on/off the ship. First, the first days at sea, everyone is milling about and seats were difficult to find. When we went down for cocktail hour, they had 1 waiter and 1 bartender for 50+ people. Everyone complained. After the third wight it good somewhat better. Second, we were stranded at a snorkel excursion for 1 1/2 hours waiting for pickup. They gave us an apology and a discount on another excursion only after all people on the excursion signed a petition and turn did in. Third, I went to book the next excursion and the desk had 15 people in line. I waited 45 minutes. Finally the Concierge came and apologized for the problem and told us they had an issue while in port that caused staffing problems?! I bailed out of line and went to Guest relations(no line) and 5 people working. Told the girl the problem and she booked my excursion in minutes. I asked why the Concierge was not bright enough to send some of the people here, she replied I don't know, he should have! I went back to the line and told everyone to go to Guest relations, they did! Lastly, we had a chemical incident outside our cabin. We were walking to our stateroom about 1 in the afternoon and smelled a very strong odor. Another couple also smelled it, it seemed to be within 10 rooms of ours but strongest at our room. I called the front desk and reported it, ask for an immediate update. Waited 10 minutes and nothing. Went down to the desk, a girl acted as if there was no call there. She called round and found out it was someone ordered to remove and clean stickers from the Fire Doors, using Paint thinner! I asked if they could stop, she said no. Told she would be done in about 20 minutes and the odor should be one in an hour. Went back to the room, now the girl is outside our room with a bottle of thinner, no gloves, no eye wear and no respirator. Using a rag to apply it. I asked her to stop because my eyes were watering and the fumes were affecting my breathing. Said she could not stop and suggested I leave the area. Got my wife and went to the pool for 2 hours. Returned and the odor was worse. Went back to the desk and asked for a Manager. He finally came out about 10 minutes later and apologized. Now he is offering to move us to the other end of the ship. He cannot give me any explanation of WHY it was so important to do this while people are on board! We went to dinner all the while left the sliding door open to our cabin. Came back to the cabin by 11pm, still there but a bit better. Slept in the room and awoke with headaches of course. I have reported this to corporate and they gave me a $200 on board credit for another Cruise, I think this is outrageous and will now report the incident to the Coast Guard and OSHA. Read Less
Sail Date January 2019
Not a good ship for sunbathers. Not enough lounge chairs and the ones they do have are packed so tightly together you have to climb onto them. People remove them to get a little space and stack them up, compounding the problem. Seams to be ... Read More
Not a good ship for sunbathers. Not enough lounge chairs and the ones they do have are packed so tightly together you have to climb onto them. People remove them to get a little space and stack them up, compounding the problem. Seams to be smokers all around the decks making people go away from the pool activity area in order to breathe freely. On this ship they took away a lot of deck space and the Corning Glass Works to put in two specialty restaurants and a grass area with several cabanas. Can't put a chair on the grass and they don't show movies until late at night. Cabin # 6157 was directly above the designated smoking area making our veranda useless as my wife has COPD. This ship is more suited to a Med. cruise. Smokers everywhere, will try to avoid this ship in the future. Waitstaff was awful most of the 14 nights. One night we had to ask the waiter if we can order after waiting 30 minutes, another we didn't get coffee or our tea until after we consumed our dessert and on other nights the table wasn't set and had to ask for silverware. I could write 150 words on our dining room experience. Bottom line: go to the buffet! Read Less
Sail Date January 2019
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, ... Read More
We'er local, well traveled middle aged professionals (46 & 55). This was our 5th cruise in 8 years. However honest, I wish my review was more positive. The good stuff first: Our stateroom was wonderful. Sizable, functional, comfy, quite and even pretty. Our stateroom attendant was excellent. All food we ate was delicious. Regardless if it came from an included food outlet or at an uncharged restaurant; variety and quality was surprisingly good. Ship was spotless and well maintained. Never say any trash and always saw people cleaning. Areas of disappointment: The terminal/boarding experience was a nightmare. Little structure and lack of any communication. We were concierge class and directed twice to the wrong line. Waited over an hour before their computers went down. Once physical boarding started it was a free for all. No priority boarding by cabin class or even wheel chairs. Restrooms out of order in terminal too... With the exception of the buffet; we had service issues at all food outlets. Poor and/or no wine stuart service in the main dinning room, the Italian or french restaurant. Repeatedly charged wrong or not charged at all for classic package beverages. Had to ask for soy sauce at Sushi on 5? 20 minute wait for a turkey burger at the Mast Grill? Waving someone down for refills, condiments, etc. Our concierge never contacted us until the last day via a phone call? I voiced some concerns with the cruise. He offered to send a bottle of wine to the stateroom. A bottle of white wine arrived room temperature with no glasses? Many interior public areas, restaurants, bars, etc, were to warm/hot. Air conditioning didn't; seem to be properly working all the time? Gym filled with old equipment. Equipment designed for TV but didn't work. Nor was there any TV monitors to watch? Boring days at sea. Very little activities for adults. Nightly entertainment was low budget, very few sets or special effects. Costumes looked old and not fitted. Compared to Royal Caribbean and Princess just plain embarrassingly bad. At night planned dance parties and bar areas filled with kids? Few adult areas anywhere. The Celebrity App is a complete waist! Dose not refresh when opened. Wrong and/or missing information on daily activities. Different information provided to Apple and Android devises? AT&T Cellular at sea only worked about 40% of the time. I purchased a special package thru AT&T that was expensive. Was told because Celebrity is partnered with AT&T my phone would work and it didn't most of the time... Again old/lack of new technology. On-board retail was week both in product and sales service. Walked into Tiffany repeatedly wearing Tiffany and no one ever acknowledged us. Logo/souvenir ship's store was poorly merchandised with cheap/close-out stuff and very little logo-ed clothing? In conclusion; we will be putting our vacation funds and time towards other cruise lines. Read Less
Sail Date December 2018
It wasn't all bad, just mostly. The video presentation in "Q-sine", one of the specialty restaurants, was very entertaining and clever. Food throughout the ship was good, possibly their strongest asset. Service, however, ... Read More
It wasn't all bad, just mostly. The video presentation in "Q-sine", one of the specialty restaurants, was very entertaining and clever. Food throughout the ship was good, possibly their strongest asset. Service, however, often lacked and on 3 occasions, wait times at the table between courses were extreme, ie. 45 minutes or more. False information was not corrected and resulted in extra charges. Reception could not fix it as they simply were not empowered to do so. Bar waiters took unpleasant short cuts to meet demand they were not staffed for and getting a drink was often a challenge. The water supply in the cabin turned brown for a couple hours indicating maybe the maintenance of the plumbing isn't so good. Entertainment at the shows and music around the ship was pretty good even if not great vocals. Variety of activities was also good even if not well executed. The staff who were leaving seemed especially happy while most were just going through the motions. The most egregious thing that happened was being told that our purchased concierge package included 4 specialty restaurant visits to which we used 3 of the 4 then told that was false! When trying to resolve that bill with reception, it became clear how a guest is simply a number with dollar signs behind them. The same level of interest they showed me as a customer will be returned to them the next time I chose a brand to cruise with. Read Less
Sail Date November 2018
We have been 9n loads of cruises and cruise lines but our first with Celebrity. We booked aqua class and premium drinks package and paid near £3,000 each. However as soon as we were onboard constantly bombarded with having to spend ... Read More
We have been 9n loads of cruises and cruise lines but our first with Celebrity. We booked aqua class and premium drinks package and paid near £3,000 each. However as soon as we were onboard constantly bombarded with having to spend more. Everything about this company is trying to make more money out of the passengers. We expected to have some sales pitches but you need to be careful as there are hidden cost. Charged us $11 dollars for a bottle of water when we were told it's free. Constantly at reception quiering our onboard account as kept getting charged for item which were already included in our package. Staff were exceptional especially in the blue restaurant. However when we ventured into the future cruises and asked if they do cruises with less sea days we were told quite rudely we are not going to get anything like that as the company needs to make money so cant when everyone is off. The man was extremely unhelpful so we ended up walking out telling him to work on his sales pitch a bit more!! Everything shuts at 1am (most nights even before that) Food always cold in the buffet but on port days no other place to eat so had to put up with it. Sea days had other places to eat but you had to pay pay pay!! to add insult to injury we find out that the vast amount of Americans onboard paid less than half of what we did for the same cruise. Thank you Celebrity but NEVER AGAIN. Read Less
Sail Date October 2018
Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we ... Read More
Firstly these are the things I liked about this cruise: -the cabins were large including the bathroom. They might not have won any interior design competitions but they were comfortable. -the ports visited were very good and we enjoyed all of the tours I arranged independently of the boat -the food overall was of good quality in the Opus restaurant and for afternoon tea and for some dinner choices in the 14th floor cafe -the serving staff in the restaurants and bars on board were smiling and helpful -the sunset bar at the back of the boat was one of our favourite areas on board and the martinis at the Martini bar were very good. -the gym was well equiped and large. -the iced towels and water that we were greeted with before we embarked back on the boat at each port of call. -Lunch at the Porch restaurant was well worth the additional fees. But, here are the things I really did not like and spoilt our cruise to some extent: -the check in desks in Rome were small and the whole atmosphere was chaotic and did not lend itself to a relaxed embarkation -we had free wifi and a drinks package which was not initially honoured by the ship and it took a few hours into the cruise before this could be sorted out, which was an unnecessary aggrevation. -the safety demonstration was awful. We had to watch a lame video which made a mockery of what should have been a serious safety briefing -we went for breakfast on the first day of the cruise at the Opus restaurant. The dinning room was only about 20 percent full but they insisted on shoving everyone into one corner of the dining room which did not make for a comfortable dining experience. The same thing happened on the second day so we stopped using the dinning room for breakfast for the remainder of the cruise, which was a shame as I normally enjoy sitting down for breakfast and having it served on holiday -one of the Food and Beverage managers for the Opus Restaurant was quite rude and acted in a belittling manner, but in fairness to the cruise line the maitre de called me back after recieving the feedback form and offered us not only his apologies but a free upgraded dining experience by way of apology which was much appreciated. -as fairly in experienced cruisers we did not realise that the water bottles in our cabins were not free of charge and were stunned to receive charges of over $100 on our final account. I think they should be clearly indicated as mini bar items on the bottles themselves and chargeable as such. -public areas that you would expect to be quiet such as the library, games area and reading area are located in the atrium so are not quiet at all. -music was played virtually everywhere on board and it was difficuly to escape from and it really wasn't our cup of tea, with the exception of some accustic music at the sunset bar and the violinist and cellist on board. -our bingo fiasco was one event which really spoilt one evening. We thought we would play bingo for a bit of fun with our daughters which at $49 a board did not seem that cheap to us. It included some raffle tickets. A big deal was made out of the draw, read out one number at a time until the $1,000 winner was announced. Turned out to be my husband, we were so excited not having won much before. At the end my husband went to claim his prize which was not the on board credit we were expecting but a certificate for $1,000 off our next cruise with Celebrity which as it can only be used directly with them is probably not worth anything when travel agents offer other incentives to get you to book. As my husband said afterwards he felt he had won a $1,000 and lost it all in the space of one evening. So would we travel with Celebrity Cruises again. In honesty if the prices was right and the ports of call were interesting, maybe, but the overall feeling that we felt about this cruise line is that it is a bit underhand in it's charging and constantly looking for ways to make you spend as much money as possible on board. I think we would look at a different cruise line next time. They certainly didn't do much to entice us to come back again. Read Less
Sail Date August 2018
As soon as I landed in Italy the holiday was a nightmare. My luggage hadn't arrived with me, it was still in Amsterdam (Connection flight). Then didn't know if I was going to get on the bus to take me to the ship as they didnt ... Read More
As soon as I landed in Italy the holiday was a nightmare. My luggage hadn't arrived with me, it was still in Amsterdam (Connection flight). Then didn't know if I was going to get on the bus to take me to the ship as they didnt have my name as I was a staff members guest so they had to contact the ship to confirm the staff member (my boyfriend) on the ship that I was there to see. Then had to wait 2 hours before being allowed on the ship as I had to wait until the other guests had embarked, again because I was a staff members guest. They told me they would have to wait until the guests were on to see if there was a room for me which was the wrong think to say as i suffer from anxiety disorder and automatically assumed if there wasnt a room for me i would be left in Rome. They should of said I needed to wait until everyone was on so they could allocate me a room. My mum called (From Scotland btw) my boyfriend and an officer picked up and told my mum, and eventually me, that because I didnt have my suitcase they would help me out with some stuff until i got my luggage but never got any help at all from them. Never even saw the officer again until we went to the terminal in Barcelona to collect my boyfriends, dad and dad's girlfriend. Once on board, i was given an officers room as they had no guest rooms available. They should know the amount of rooms they have and know how many guests they can have on board so that they do not overbook as it seems to happen often. Then when we were in Gibraltar, i was told they needed my room back as there was guests arriving in Gibraltar and they didnt have a room for them so i would need to bunk in with my boyfriends dad and his dads girlfriend, which i hardly knew. They are completely unorganised when it comes to these kinds of situations. They should have other solutions to these problems like not overbooking the ship. All of this while still not having my suitcase. It was sitting in Rome. I was told i would get it in Barcelona as we would be there for 2 days but it didnt arrive. I told the consierge to tell the airport to send it to Gibraltar then as it would give them 2 days to get it there. It still didnt arrive so i told the staff to tell the airport to just keep it there and i would pick it up when i was going home. I ended up getting it at the airport when i was going home for it to be stuck in Amsterdam AGAIN when we got home. The luggage was then delivered to my house the next day. This was no fault of the ship, this was the airlines fault. But the consierge woman was very helpful, i probably was annoying as hell as i was up there almost everyday. I have got to thank her for all her help as with everything that happened to me, she made it a bit easier for me to handle as she was managing the suitcase problem for me. My holiday was ruined from the start. I felt like i couldnt go out and enjoy myself at night as i had none of my dresses our outfits for nighttime. I had to wear either what i had (which consisted of shorts and tank tops) or what I borrowed from my boyfriends dads girlfriend. I didnt feel like myself as i felt like everyone was watching me and judging me for what i was wearing (all down to my anxiety). The one good thing that came out of the cruise for me was that the places we docked in were brillant. I enjoyed visiting all the different places, most of which ive not been to before some i have. It was a great experience to see all the different places in all their glory. My favourites definately have to be Barcelona, Malaga and Villefranche. They were some of the nicest and liveliest places. All in all the port were great, the best part about the holiday. The only good part of the holiday from my experience of the whole holiday. All in all the whole holiday was a disaster. My holiday was completely ruined from the moment i landed in Italy. The worst thing of it was that it was my first holiday travelling on my own, without my parents, to meet my boyfriend. I had it all in my head, all the photos i was going to take, all the things i was going to do, etc and none of it happened. My boyfriend and i hardly got any photos together to even prove we were there because i felt so down and depressed that my holiday, which i had been looking forward to for months because it was my first holiday without my parents, was ruined. Makes me contemplate if i will ever be back on a cruise again. Read Less
Sail Date July 2018
This was my wife and I’s fifth cruise and first with Celebrity. We were encouraged by friends and our travel agent to try Celebrity as they assured us it would be a step up from Princess who we had sailed with previously and that we ... Read More
This was my wife and I’s fifth cruise and first with Celebrity. We were encouraged by friends and our travel agent to try Celebrity as they assured us it would be a step up from Princess who we had sailed with previously and that we wouldn’t be disappointed. When I found the Western Mediterranean cruise it was the perfect opportunity as the itinerary was fantastic and it afforded us the chance to escape a cold southern Australian winter. Embarkation at Rome (Civitavecchia) was faultless; I estimate it was only 20 minutes from arrival at the port until we were on board. Reflection is in immaculate condition and overall very clean. While the cabins weren’t ready we had full use of all facilities on board the ship, this is better than having to wait in a terminal and it gave us time to explore the ship. Within an hour of boarding it was announced that the cabins were ready. Our cabin, which was a standard veranda stateroom on deck 8 starboard side was terrific, it was modern, spacious and spotlessly clean with a much larger bathroom that we were accustomed to on Princess. Within half an hour our bags had been delivered to our room. Upon boarding it became clear to us that there were a large number of children on this cruise, it was confirmed later by the cruise director that there was about 600 children on board, not to mention at least that many again in the 18 to 21 year age bracket. Unfortunately in our opinion this is why things started to sour our first impression of the vessel. Children were running riot throughout the vessel as and a large number of their parents did not seemed bothered to do anything about it. Children were still running past our cabin well after midnight and as late as 2am on one occasion. The outdoor pool area on this vessel is very small and with the number of children and ‘young adults’ on this cruise it was totally overwhelmed, and you were lucky at times to even see the water in the pools due to the number of people in them. The overflow from this area then started to spill into the ‘adults only’ indoor pool area where a number of children started to gather. The sign in the area states, ‘adults only area 16 years and above’. In what jurisdiction in the world is 16 years deemed an adult? Most of the bars inside of the vessel didn’t open until 4pm, so if you wanted to escape the heat and the bedlam which was the outdoor areas there were very limited places to sit and enjoy a quiet drink and interact with like minded adults. We chose anytime dining which is what we always do when sailing with Princess. On this cruise we soon learnt that if you missed a window between 7 to 7.20pm then you were in for a long wait. Service in the MDR was hit and miss but always very impersonal, it was a production line. My wife and I were both on the classic drink package which generally suited us well, but I was more than happy to pay extra for good wine at dinner. I was never shown a wine list despite asking for one on several occasions; instead I was brought wine generally from South Africa or Chile which was included in the price range of my package. I refused to drink from the wine glasses on one occasion as they were filthy, the sommelier was not happy when I brought it to her attention but she did replace them with clean ones. The food in the Ocean view Café was substandard apart from the pizza which was made fresh in front of you. The cutlery in the Ocean view Café was dirty with water stains, and after three attempts at finding a clean set my wife and I used water and the napkin the cutlery is wrapped in to clean it ourselves. Dirty glasses and cutlery are not acceptable in any eating establishment regardless of pay point. We were encouraged by several people we met at dinner to try the speciality restaurants as they were much better and they only used the MDR out of necessity when unable to get a suitable time in a specialty venue. I don’t believe you should have to pay hefty cover charges to get decent food and service after you have paid a considerable amount of money for the cruise itself. The itinerary was wonderful and the ports of call were the best I have ever experienced. Disembarkation went extremely quickly and smoothly. There were many more disappointments with the way this cruise was conducted but I don’t wish people to think I am just a serial complainer (if you don’t already). I have never felt the need to post a review before and this is my first. I got the impression the vessel was overbooked and that the crew were unable to cope with the demographic of this cruise, which is not their fault; it is Celebrities fault for not having systems in place to deal with the volume of people and age bracket on this cruise. I will not be returning to Celebrity. Read Less
Sail Date July 2018
We chose A Celebrity cruise as everyone said they are very good. But having spoken to people (guests and staff) on-board, it is clear that standards have slipped in recent years, The most disappointing thing was the food ... if you ... Read More
We chose A Celebrity cruise as everyone said they are very good. But having spoken to people (guests and staff) on-board, it is clear that standards have slipped in recent years, The most disappointing thing was the food ... if you want a steak, you have to pay a high price for it in one of the speciality dining rooms. The daily New York sirloin on the menu in the main dining room was a slice of meat and nothing more. An American couple we met said sirloin steaks in New York are nothing like a sirloin steaks on Celebrity Reflection! In New York, they are proper steaks, as most people would expect them to be. DIane sauce was different to say the least and neither could the kitchen people make a peppercorn sauce. The portions were small, but you can ask for more, or even two main courses on one plate! The food in the self-service restaurant was poor ... very greasy breakfasts if you wanted a full English. At lunch and dinner, I expected more vegetables ... there was a roast beef carvery and only one choice of veg. Overall, the food was nothing like I was expecting on a cruise. The staff were always happy to help, although some didn't speak good English and there were some language problems - eg we asked for a cup of tea one morning. It never arrived as the young lady didn't understand what we meant. The entertainment was generally loud and the singers were not always in tune! It was difficult to find a quiet place to have a drink at night as everywhere had loud entertainment. But we enjoyed the ambience in the coffee bar on Deck 5 - the girls waiting on were very friendly and helpful. We used the well-equipped gym a few times. We enjoyed sunbathing on deck 15 and the staff in the Mast Grill and Bar were great. There were four in our party and we were charged for things we hadn't had, or signed for. This was sorted out but it was a shame it happened in the first place. One of our party wanted to pay cash to settle the bill at the end of the cruise. Celebrity had been notified of this three times - on-line, on a form during transfer from the airport to the ship and in the terminal prior to embarkation, but no-one passed the information on so we got a letter from Customer Relations saying we hadn't supplied any detail. Again it was sorted out, but why did we have to fill in forms which were then ignored. The cabin (stateroom seems far too grand a term for the cabin) was clean but quite compact. I'm so glad we had a balcony. Our attendant was great. The ship was clean, there were hand sanitizers everywhere. Off shore excursions - we did our own thing at a fraction of the price. We had done some research on the internet before our cruise and planned what we wanted to do. Security leaving and re-joining the ship was good and made us feel safe. So would we go again? Very doubtful as this experience has put us off cruising. We met someone who had been with Celebrity on over 30 previous occasions and this was going to be the last with this company as they have seen standards slip in recent years. It is a shame, but that's how we, and many other passengers we spoke to, found it. Read Less
Sail Date May 2018
My husband and I traveled on Celebrity Reflection from Fort Lauderdale (April 13) to Civitavecchia. The vessel is reasonably elegant, our stateroom was comfortable with a large balcony, the room attendant was attentive, and the food was ... Read More
My husband and I traveled on Celebrity Reflection from Fort Lauderdale (April 13) to Civitavecchia. The vessel is reasonably elegant, our stateroom was comfortable with a large balcony, the room attendant was attentive, and the food was on a par with that of other ships that we have been on. However, our cruise was irredeemably marred by a number of unfortunate experiences and poor arrangements. The pre-departure safety drill was a farce. Instead of any kind of lifeboat drill, we were herded into the theater, while our traveling companions and too many others were packed into an overcrowded restaurant. There we were shown a long and gimmicky video; any safety points it was attempting to convey were lost in a attempt to make it “entertaining”. In a true emergency there would have been mass chaos. The so-called Ports of Call talk was a blatant sales pitch for the shore excursions. On other cruise lines there has usually been a representative to give port information (such as location of ATMs, internet access, public toilets, TI office, local transport, sights of interest, etc) to passengers visiting the destination on their own. Not so this time. The salesman knew none of this and was obviously uninterested in finding out. Maps were only provided as an opportunity to advertise favored shops. The tendering arrangement in Ajaccio was a complete shambles. I was at the dock 3 hours before we were due back on board as I thought the boats would not be crowded then, but I had to wait TWO HOURS in the hot sunshine before I could get on a tender. Inexcusable! When I finally got back to my cabin, I heard part of the captain's announcement about a free drink by way of an apology. However, when we asked at dinner for our free drink it was immediately apparent that the tight restrictions made this yet another hollow offer. Some of the problems were trivial but annoying – for example, receiving recorded phone messages urging us to make reservations for the paid restaurants. We come on cruises precisely to escape such irritants as robocalls. Others appeared trivial but indicated a breakdown in communications and customer service. None by itself would be enough to generate a negative review, but like the Chinese water torture, the accumulation became significant.After the cruise I submitted a detailed report to Celebrity Customer Service, which apparently fell into a black hole; it took substantial prodding on my part to elicit a late and grudging apology. The disappointments continued to the bitter end. The muddled scrum at Civitavecchia and the lack of information about the shuttle buses was a depressing finale to what could have been a wonderful cruise. There were just too many mistakes and black marks. It would take a great deal for us to travel with Celebrity again. Jill and Allen Rose Read Less
Sail Date April 2018
We normally love Celebrity and like being at sea so a great deal on a suite on a transatlantic cruise should have resulted in a great trip. Sadly Luminae the Suite Restaurant was a huge let down. We had read great reviews and were ... Read More
We normally love Celebrity and like being at sea so a great deal on a suite on a transatlantic cruise should have resulted in a great trip. Sadly Luminae the Suite Restaurant was a huge let down. We had read great reviews and were expecting great things. Out of the first 7 meals 6 went back. Despite having a tomato allergy that they knew about, and constant reminders each time we dined, five dishes had tomato and the 6th had an inedible piece of fish that was so overcooked it was curling up on the plate. The service was appalling - I don't think we ever got anything hot and the last time we ate in there we waited 70 minutes for a starter before being brought a tomato salad. After that debacle a letter of complaint was sent to the Head of Food and Beverage. They tried to brush us off by sending the Luminae Maitre D to see us and offer an apology but we were well beyond that being adequate. I was googling the e-mail for the CEO when we were contacted by the Head of Food and Beverage and we had a couple of meals in the speciality restaurants on Celebrity as a result. It wasn't worth the distress and the physical rashes and blisters caused by the allergy. From that point on we ate in Blu who were great. It is also worth saying that we met a lot of Suite Guests dining up in the Ocean Grill. We liked to have a big old plate of salad at lunch and so it was a great option for us. It is also a testament to the quality of the food up there. The other point of note is that the current Celebrity thinking is to aim for a younger market so they are not doing as much music trivia and less 50's and 60's if any at all. In fact the entertainment programme seems quite poor in comparison to other cruise lines.They also have a list of activities that they are trying to do away with and Bridge is one of those, so if you are a player it is difficult to get a game. We ended up running the unhosted Bridge Programme and had far more people attending than any of the trivia or quizzes so perhaps they need a re-think. The shore excursions were overpriced and over-hyped. I would strongly advise people to either do their own thing or book with other tour operators. We did in most ports with just 2 booked with Celebrity and they were both pretty blah - Nougat and Wine tasting in Corsica and the Pyramids in Tenerife. As Suite guests we were supposed to get priority embarkation at ports of call. That didn't happen anywhere and our worst experience was queuing for nearly 2 hours to tender back to the ship in Corsica. Well I say queuing it was more of a free-for-all. The experience was so terrible that the Captain ordered a free bar for an hour that evening. It was no compensation for us as we had complimentary drinks anyway as suite guests. Michaels Club was amazing. Our favourite thing about the Suite was the doorbell and the bath, that's not to say the suite wasn't lovely, it was, but sometimes the little things have the biggest impact. We do enjoy the cast shows, however some of the other acts in the theatre were very poor. We also found there was a distinct lack of activities compared to other cruise lines and we either had gaps in the day or 2 similar activities at the same time. We have booked our next cruise with Royal Caribbean, Yes we know it's the same group but we are hoping for a more grown up experience and stress free meal times. Read Less
Sail Date April 2018
We are avid Celebrity cruisers having taken the last Six cruises on a Celebrity Ship. Unfortunately, I have experienced a real Celebrity bust on the 10-day carribean cruise on the Reflection which debarked on March 2. I was in total ... Read More
We are avid Celebrity cruisers having taken the last Six cruises on a Celebrity Ship. Unfortunately, I have experienced a real Celebrity bust on the 10-day carribean cruise on the Reflection which debarked on March 2. I was in total disbelief on the level of service in the dining rooms and bars, the lack of attention from the shore excursion desk and total non interest in providing activities on the ship from the cruise director team. The only positive thing on this cruise has been the room Stewart who has gone above and beyond in his servicing the room. Let's start with the bars... I am in total disappointment of the understaffing of the bar venues. It is an easy wait on a typical bar of 10 to 15 minutes to get a drink. I totally believe that with Celebrity's push for drink packages, they could really care less in providing adequate staff to wait on customers. Celebrity has made their dollars on the packages and every drink they serve you is less dollars to their bottom line. This is a common belief amount the passengers as we jockey into competitive position at the bars trying to get served. The main dining has offered completely uninspired menus. Three nights into the trip, an nothing on the menu us appealing. Received two uneatable meals, with no offer of exchanging the meal for something more appealing. Rush you in and rush you out. This cruise has had some unusual weather disruptions which caused many excursion cancellations.. But where oh where is the excursion team? We get notice minutes prior to the meeting times that excursions are cancelled. They send very unseasoned staff to deal with the passengers trying to understand why excursions are cancelled. The excursion desk is closed and passengers are waiting 30 minutes in line only to be told, that there are no other options. Yes, I understand that the weather is not in control, but Celebrity, please send seasoned staff to work with the passengers. We are in total disbelief over the limited activities aboard ship. On past cruises, Celebrity Today offered several pages of activities. On the Reflection, the bare minimum of activities are offered. On a typical evening, the venues are dormant. Even the cruise director us very non- interested in events. Shocking to say the least. I have two more cruises booked on Celebrity, but after this cruise, I am re-thinking those trips. If Celebrity is not interested in providing adequate staffing to service the passengers, then maybe a new cruise line needs to be considered. Shockingly dissappointed in the whole experience.. if my partner would let me, I would have abandoned this trip mid-cruise! Read Less
Sail Date March 2018
We booked the cruise ( Sky Suite ) about 9-10 months before sail date. I checked the price several times & it stayed the same - until we made the final payment & were in the penalty period. They reduced the price $5000 from what we ... Read More
We booked the cruise ( Sky Suite ) about 9-10 months before sail date. I checked the price several times & it stayed the same - until we made the final payment & were in the penalty period. They reduced the price $5000 from what we paid - that's not a typo. Amenities were somewhat reduced with the lower price, but not all that much. This was not a last minute sale - it was 2 months before sailing!!! We emailed Celebrity about this - NO REPLY. Our travel agent tried to contact them - took 5 tries & finally got a $500 shipboard credit added. Whoopdee doo. Still a major ripoff. Food was not good in Luminae & varied from very good to poor in Blu. Specialty restaurants not as good as they used to be ( this was our 25th Celebrity cruise ). Main dining room was better than all the others . That's absurd. Entertainment, with the exception of one comedian, was poor. There is no way we will ever sail with Celebrity again. They evidently could not care less about losing good customers. Read Less
Sail Date February 2018
Had many problems that customer relations did not correct. One was they had changed our classic drink package to include much less with no notification. We didn't find out until we ordered drinks and were told there would be an up ... Read More
Had many problems that customer relations did not correct. One was they had changed our classic drink package to include much less with no notification. We didn't find out until we ordered drinks and were told there would be an up charge on previously included drinks. There was a bit of an argument before we went to customer relations where it took over half an hour to find out they had changed it not once, but twice. Although dining in Opus was fine with good service, there are way too many "specialty" restaurants and not enough other places to get a quick snack. Some times of day there is no decent food to be found. Entertainment was excellent, but always crowded. Had to get there about half an hour early to get a good seat. They do have a good handicapped seating row in the back, and a few in the front of the theater. The Hop on/off excursion in Miami was disorganized and confusing. They skipped stops we had asked about before we got on and seemed to stop wherever they pleased. Trying to figure out where to get back on was difficult because none of the stops are marked. Many others complained about this as well. The lower level of the bus has very uncomfortable seating with no a/c. Upper lever is better, but it rained heavy at the beginning of the day so we were all crammed in at the bottom level. Because of traffic we barely made it back to the main station in time to catch our bus to the airport. I think it was a Celebrity hired driver who dropped us off at the complete other end of the terminal. Those of us with mobility issues had an extremely difficult time getting our luggage to the opposite end. These and many other issues too numerous to mention is why we will never cruise with Celebrity again. (see cabin review below) Read Less
Sail Date February 2018
My wife and I took a cruise in the #Celebrity Reflection, our second cruise on that ship, in January 2018. We did have a few complaints by the end of the cruise. Nothing major, mind you, but large enough that we felt a need to voice our ... Read More
My wife and I took a cruise in the #Celebrity Reflection, our second cruise on that ship, in January 2018. We did have a few complaints by the end of the cruise. Nothing major, mind you, but large enough that we felt a need to voice our concerns with the cruise line. We have done so on two occasions. First, by filling out a form, which was provided to us at the guest service desk after explaining the situation? And second, was after returning home. It has been over four weeks since then a still no response! Does Celebrity Cruise Line not value my opinion? Do they not value my business? Do they not value customer satisfaction? We did book a future cruise while on board but we are so discussed with their Customer No Service we will probably cancel and sail with another line in the future. Hey #Carnival Cruise Line, #Holland America Cruise Line, #NCL Cruise Line, and #Princess Cruise Line! Do you need a couple of more passengers??? #I expect more! We did have a great room attendant who went the extra mile. The cabins are good size with plenty of storage for clothes you would hang up. Drawer space is quite limited though. Bring a multi-plug. There are only two outlets in the main part of your stateroom. The ship is well maintained. The crew does a nice job in this area. The food in the main dinning room has done down hill in the two years since our last sailing on this ship. Service was also down. It was not bad, but nothing special. I would not recommend this ship or cruise line to younger or older active adults. Besides the gym, bocce ball, ping pong, and a very tiny basketball court, there is nothing to do on deck. They have decided to waste much of the ship's deck space by putting grass areas in. It looks nice but the problem is, nobody is ever on this grass! It is total wasted space. Also, be prepared to be constantly bombarded with requests for specialty dinning. You really cannot go to any of the included venues without being harassed. Beware the the photographers as well. They are everywhere and anywhere you go. Read Less
Sail Date January 2018
We were scheduled to sail the Reflection with two other couples on February 19th. We had a conflict and at the last minute we switched to the January 19th cruise. Our cabin steward, Meynard was wonderful. Always accommodating and ... Read More
We were scheduled to sail the Reflection with two other couples on February 19th. We had a conflict and at the last minute we switched to the January 19th cruise. Our cabin steward, Meynard was wonderful. Always accommodating and always available. When we got to our cabin I used the hand towel in the bathroom. It was thread bear. Should have been in the rag bag six months ago. The back of the clicker did not stay on and the batteries kept falling out. Meynard put tape over it to eliminate that problem. The mattress was not good at all. They had a two inch pad over it. To me, a sure sign that it was worn. We ate breakfast and lunch in the Ocean Cafe. On three occasions the silverware was dirty at best. The main dining room staff was excellent, but the food not so great. I realize that because of the waste, they need to cut down on the portions, but some were incredibly small. The shrimp cocktail appetizer consisted of 3 small shrimp. The NY strip steak which is on the menu every night was much too thin. On Wednesday, January 24th, my wife had a shrimp dish as her main meal. At 8pm she became violently ill with dysentery and vomiting continuously for over four hours. I certainly suspect food poisoning. We had a comp for the Murano Restaurant. We ate there on the 27th. My wife ordered the lobster tail, which was prepared tableside. It was excellent, but the portion was minute. I have seen bigger shrimp than the two pieces of lobster tail. I ordered the chateau-briand rare. The waiter brought it table side and when he took the cover off the plate it was steaming as if it had just come out of the broiler. He then immediately cut the fillet in slices. Any one who know about cooking knows that beef must sit at least five minutes before cutting. As a result the beef bled out and all the juice was on the cutting board. This is our fourth cruise on Celebrity and certainly the least enjoyed. Last year we sailed the Equinox in February. The difference is night and day! Read Less
Sail Date January 2018
First impressions were good. Embarkation was mostly smooth, but for the fact that the pier 18 parking had been closed (not Celebrity's fault so cannot hold that against them). It took a while to get the sea-passes, we saw three ... Read More
First impressions were good. Embarkation was mostly smooth, but for the fact that the pier 18 parking had been closed (not Celebrity's fault so cannot hold that against them). It took a while to get the sea-passes, we saw three families come and leave at the next counter... so for us long, but others seem to have no issue, so I'm going to say not something that is always happening. Arriving onboard, the stateroom was already ready and luggage was fast to be delivered. There was way more storage than I had anticipated, so overall I was pleased as I could store away everything quite neatly (I had brought a pack of 1$ hangers from target, two over the door shoe organizers that I put over the bathroom door to put away not only shoes but tees, bathing suits and so on, and a flip-flop hanger, this all helped. All the suitcases fit under the bed even though we were 4). After this I only went from disappointment to disappointment. The swimming pools were very small, and the area was very noisy. They don't have life guards on duty. During my 11 days, I only had a waiter come ONCE to bring me a drink - otherwise I had to go to the bar and the wait was really long. They are there with carts with non-premium water and beer but if you want something else - mostly up to you. The arcade was tiny, with mostly gun-firing games, and two games not functioning. The "game on" area only had puzzles, chess, and checkers. If you want other games, you have to check them out from the fun factory, and NONE of them were complete. Aside from the tiny pool and the tiny arcade, there are no other entertainment options for the kids. You can elect to bring them to the fun factory, but beware. It is only open from 9 to 12, 2 to 5 and 7 to 9. At other times, you have to pay 6$ per kids per hour, and the staff is NOT taking care of them. For instance, I asked them to let my 4 yo play on the x-box in the toddler section (they have x-boxes in each area, supposedly each has games that are age appropriate). The first time, they did not show him anything. The second time, I stayed there to make sure they were taking him there (he absolutely did not want to partake in the toddler games they had, which were really for small kids - my son goes to school and has no interest in toddler games). When I saw that he was in the xbox area and that someone was with him, I left. Mistake ! My son later told me that they gave him a controller and told him to "try it" until he figured it out. Which of course, he did not - he's only 4 ! I would have in there myself... but they actually do not let you. Yes, it is forbidden to get in there with your child, unless he/she is under 3... Another time we took then to the slumber party. There was no slumber involved. When we picked them up at midnight, they were still up watching videos. I tried repeatedly to take them to the Fun factory, but they did not like it and would have none of it. Also, the fun factory staff do not take your kids to the pool. Big surprise for me compared to other kids clubs I am used to. It was very hard to find a quiet area on the boat. The solstice deck and the lawn are your best bets, but you have to go early. You can book an alcove on the lawn, but of course it comes at a price and you have to do it early online - they are very prized on at-sea days. The Oceanview buffet was OK, with some food choices (salad bar, pizza bar, pasta, mexican, grill etc) but it's very limited and repetitive. There are some items you will not be able to find on the boat. For instance, avocadoes are absent (why ?) aside from limited quantities at the spa bars, where they put them in smoothies or on toasts in the morning. I did not get much help from the waiters and had to leave my kids alone many a time to go to the bar myself to get my water or coffee. The one thing that was really delicious was their scones. Every afternoon. Really, really good scones. The spa bar had good alternative options and in particular the smoothies are a great option to have - you can use their menu or have them make your own. Delightful. The Opus dining room - you can only get two dining times : 6:30, or 8:30. ??? Really they cannot accomodate other times ? Some nights menus were better than others. Thankfully they have steak in the permanent items, I ended up getting it every other time. Our first table - the staff were horrible. Did not even bring a kids menu (I discovered there was one after we had changed tables). Very rude. Thankfully, by luck (logistic issues) we ended up switching tables and the second team was SO MUCH NICER. How it changes your experience to go from bad service to good ! We had diner at the Murano twice. The food was excellent there, but like every specialty restaurant, you have to pay a cover charge, and then certain dishes are in addition. We again found that there were not a lot of options for the times available. The second dinner was way too long (we left the table after 3 hours without finishing). The wine list is better in the Murano than in the Opus, and curiously the wines are less expensive. Was had lunch at the lawn grill once. The menu looked amazing. We ended up waiting 1.5 hours for our burgers and they were not even good. Not 15$ burgers anyway (the price of the cover charge). Honestly better go get the standard burger from the (free) mast grill. Mast Grill has the advantage of running all afternoon. Burger sna dhot dogs, quite standard. Al Bacio cafe - loved the place, great expressos, teas, sweets, and I tried the gelatos (additional charge applies) and everything was great there. My husband was disappointed by the tres leches, but try their mini chocolate tarts and you will not regret it ! I had a premium beverage package, and my husband a premium alcohol beverage package. Believe it or not, they will only give you ONE bottle of water at a time. So it goes like this : can I have a bottle of water ? You take it, turn around, come back and say : can I have a bottle of water ? Because no, you cannot have two if you ask... ridiculous. Similarly, the bottles in the bar of your stateroom are for an additional price, even if you have a premium package. The ones included in your package have to come from the bar. Wine by the glass, up to 13$ in the premium package, only works in the restaurants, because at the bars they only have one kind (so you can go with standard if you don't plan to drink wine at specialty restaurants, or with dinner. At the Oceanview, they have the same standard wine as the other bars). Entertainment is limited. There is one show at night (with two iteration, one for late dinner sitting before dinner, and one for early dinner sitting, after dinner), and one late show at 10:30 (usually a game). There is one movie per day. And the sky lounge has karaoke, and some special events. That's about it. What they have is sales events. Plenty, plenty of sales events. 5, 6, 7 a day. Yes if you want to buy, you can buy there, you're welcome. You can also play bingo (you have to pay) or play at the casino (you have to pay), or so the wine tasting (you have to pay) or take fitness classes (you have to pay, except if they are complimentary of course - a few of them are). You can also use the spa (you have to pay even if just to use the facility), or to the casino. Two places to go to are the library and the hideaway, but most of the time they will be full of kids so not very quiet. Also be aware that ANYTHING you buy (spa service, bottle of wine, etc) will come with a "service fee" of 18% (the staff says it's "their salary") and the tip is ON TOP of that. I'm not sure why the mani-pedi is 150$ then, if the service was not included. Surely, the polish was not that much ? Also be aware that there is a daily "on board gratuity" added to your account daily, and this gratuity is per person. Meaning if you're 4, you get o pay 54$ per day (that's 2017 prices, I think it increased), even if you have a baby, even if you only use the buffet, even if you actually leave gratuities on the bill when you purchase something. You can decline but you have to request and fill a special form and you have a deadline for that. When you do they give you envelopes so that you can tip the people that you actually do want to tip directly, with cash. Our experience of shore excursions have been dreadful. Our first one, rainforest in Costa Rica, was extremely expensive (600$ for 4 persons including two kids) and we ended up watching animals (frogs or snakes) in their glass cages, just like we do in our local zoo. The "air tram" ride was 2 minutes down, then go watch a small, unimpressive waterfall on a timer (20 min, because there is another group before and another one after), and back up on the air tram. Time outside was about 30 min in the total 3 hours spent in the Veragua. 2 hours of bus. Terrible. Other people in my group went on the "jungle" tour, with visit to a local village. They saw a beautiful beach but could not go in the forest ("no time for that"). Third group went for a rainforest experience too, and ended up riding a bus, then a train, then a bus, and that was about it. Our second one in Panama started just as bad. It was a shorter excursion, and I ended up really worried when it took 2.5 hours for the bus to get where we were going. I had looked it up on google maps first and going to Panama City should have been 1 hour (which is the time it took one of the other groups of my family, who had picked Panama City visit). So why would 40 km only take 2.5 hours ? Well, the return trip only took one hour. Turns out the highway rest-area stop on the way to the reserve, that nobody had asked for, lasted 1 hour instead of 20 minutes. Probably they need tourists to stop there and give them money for their "clean restrooms" rest area investment. When we go to the reserve, there were not enough seats on the speed boats. We had to take one kid on our lap, and were separated (my husband sat in the back while I stayed in the middle with the two kids). They gave us nasty, super moldy life jackets that we were obliged to wear. Thankfully, sometimes through this ride we actually saw some real monkeys and they went to eat peanuts in my kids' hands, so in the end it was worth it. As mentioned another group of my family went to visit Panama City and they enjoyed it. Another group went on an "air tram" ride and it was actually a 30 min ride over the rainforest - so if you want to do this, do it in Panama, not Costa Rica !! After this experience, we ended up cancelling our other shore excursions. In Cayman we took a cab to the beach. My parents just visited the city. Note that in Cayman, it's tenders to go to shore, but the process is really really smooth (one thing I can say is that they are VERY WELL organized) and the city is right there out of the port - no need for taxi if you don't go to the beach. In Cozumel, where we were on a Sunday (ie, when locals also go to the beach and certain beach clubs are actually closed), with 6 other cruise ships, and on December 31 to boot, we decided to stay onboard and enjoy the deserted boat. A group of my family went to visit the Maya sites and it was actually really good - so if you have never done it it's a good one to do. In Colombia, we know the country so decided to go on our own and had a very pleasant experience. Took a horse carriage tour, visited the city, went to a local restaurant. Very enjoyable. Last note - I had a WIFI package for the whole cruise (had to work at some point). The Wifi is very slow, and some of my emails ended up never being sent. So overall, it was not very pleasant or resting. Maybe Celebrity is better if you have no kids with you ? Definitely not a good option for me with the kids as they ended up being with me most of the time and I did not receive help from the staff except at the Opus (with the second team). Plus, with kids you can't go to the solarium. I think they are rying to keep this area quiet, but it definitely is NOT quiet with the loud drinkers in the hot tubs... My major complaint is that I felt that most of the time the cruise company were just trying to get more money out of us for every and anything (seriously the water bottle business really aggravated me. What is the purpose of not giving you two bottles but to try and force you to buy one ? Or make it inconvenient for you ?) and that you did not always get value for that money. Why would most of the entertainment be sales events ? I don't regret the money spent on the Murano (because food was top notch), on the acupuncturist (he was stellar), or on the Alcoves (some peace and quiet), but I feel that other cruise lines have their games better together. Will not cruise Celebrity again. Read Less
Sail Date December 2017
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The ... Read More
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The main dining room was adequate but not anything special. The variety was poor and not well prepared. All of the meat was well done no matter how you ordered it. I would not eat at the 6 specialty restaurants because i didn't want to spend $100.00 for dinner for my wife and myself. I expected the main dining room to have good food, but, it did not. The entertainment was third string and basically amateurish. One band that played at the pool three days sang out of tune and out of sync with the music. The music was loud and not good at all. Overall no more Celebrity for me!!! Read Less
Sail Date December 2017
This was our second cruise with the Reflection, we cruised with this ship Dec 2014. The first cruise with this ship was amazing. This past cruise was the worst cruise I have ever experienced. Our veranda room was filthy, you had to ... Read More
This was our second cruise with the Reflection, we cruised with this ship Dec 2014. The first cruise with this ship was amazing. This past cruise was the worst cruise I have ever experienced. Our veranda room was filthy, you had to wear sox that turned brown from the carpet. The chairs in the MD were peeling off on your arms. The tours didn't go where they listed they would. We were refunded. My 82 year old mother contacted with the norovirus Friday, the first case was reported on Thursday ,letter went out Saturday. The treatment towards my mother was unacceptable, they could care less about getting her off the ship. She had a wheelchair on but none off she was so weak she couldn't walk. They lost her luggage didn't even get us through the correct line in customs, they walked away.and didn't care that we missed our bus Read Less
Sail Date November 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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