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1 Helpful Vote
Sail Date: February 2019
Just completed a 21 day b2b on the Celebrity Reflection. Stayed in balcony cabin 6249. This was the first time on this ship, now having sailed all of them except the Millenium. Overall, cruise was good but not great. I see some good ... Read More
Just completed a 21 day b2b on the Celebrity Reflection. Stayed in balcony cabin 6249. This was the first time on this ship, now having sailed all of them except the Millenium. Overall, cruise was good but not great. I see some good reviews, but having done many cruises on Celebrity and other lines, we have seen much better. We had some good times, but we do not think we shall ever do this particular Celebrity ship again. Itinerary was good especially the second leg with the ABC islands. Got to see a Carnivale parade in our overnight in Aruba, although it came by at 12:30 AM. Seas were rough on our second leg to Aruba. Captain said things were rough in those areas due to winds. Tough to walk and dance. Bunch of sick people including two of our favorite crew members. Enjoyed the beaches in Aruba, Curacao and Barbados. Would have liked to do beach in Grand Cayman, but timing not good, having to get back to the ship at 2:30. Having been to all the islands before and done tours there, some we went off for a brief walk in the nearby areas or enjoyed the ship's pool while others went ashore. Enjoy St Martin's. We go up one more street from the main one where most of the locals shop. Wife found nice pair of walking shoes. Do also enjoy their casino. It's exciting to see the islands your first times there. Some have some good destinations. Others, not so and the same scenery. Avoided going off in Antiqua due to recent news of attacking tourists. Encountered some new specialty restaurants that had not done before, Lawn Club, Porch and revised Quisine. We enjoyed Murano's and Lawn Club food and service. Friend ate in Quisine, and said you basically paid for the atmosphere (they have pictures of the chefs working displayed on your dinner plates) but food was mediocre. Said filet was toughest he ever had. Our filet mignons in the two restaurants we ate in were wonderful. If you are a first time cruiser the main dining room food may be fine, but nothing exceptional. Service was very good in MDR. They had a great martini bar and staff. Between them and having a string duo and jazz band, that played their standard jazz and classical music, but also gave us some great dance music, that helped us to enjoy some part of this cruise. Now and then, between his party music, got some good dance music from Alessio, the DJ. Their party band played primarily loud modern music if you like that sort of thing, and I am sure some of you do. A lot of the loud parties, and I mean loud, were done on the 3rd deck atrium, instead of upstairs in the Sky lounge. We believe this is so because this ship cut out a lot of the Sky lounge to put in Suites. And if I paid for a suite, I would not want all that late, loud music. Instead, the music went up the middle of the ship and people complained they heard it in their staterooms. The loud music was a major complaint. They put some ballroom recordings up in the new, very reduced, Sky lounge dance floor. Almost as bad finding room there to dance as in the atrium, plus rockier. They also have a statue of a rose on the atrium dance floor that cuts off a nice chunk of floor as if this floor is not small enough. We had to do a good portion of our dancing on the carpet there and in the Ensemble lounge. So if you don't do in-place dancing, try another ship. A lot of disappointed dancers, particularly on the second leg. Another minus is that Reflection removed the Disco on Deck 4, again, having to put loud music in the atrium. Shows were fine. Couple of new shows, Euphoria, which was like a Circus du Soleil and had a lot of aerial. Another, Broken Strings, had very good music and dancing, but like a lot of new Celebrity shows, did not know what the story was all about. On the second leg, the CD had to explain it the night before. There were good guest singers, had Beatles on the first and three tenors on the second one. We tend to skip the magicians and impressionists. Got spoiled having breakfast on Princess buffets. There, the staff asks and brings you all your drinks, not here. You go get them yourself. Princess puts silverware on each table. On Reflection, don't forget to find the scattered silverware otherwise you have to get back up and get it. Another thing here is they do not have dishes to put the tongs on after you grabbed food. The tongs go right back on the food when your done. Ugh. Had to make sure we grabbed food from the back. So much for cleanliness. After having done over 45 Celebrity cruises, I guess it was my bad that I did not know they smoked on Deck 5, port side, just below our balcony. All we ever knew that smoking was done by the pool and deck 15 on the port side, places we try avoid. For 21 days could not use the balcony as smoke would drift up there, and into the cabin if you opened your door. I know this is a touchy subject, smoking. But the vast majority of us do not like it. Celebrity publicizes the cabins that have obstructions, but does not mention that you will encounter smoking in some. If you are on the port side and you do not want to encounter smoke, do not book there. We talked to two couples that plan to speak to their travel agent to change future cruises booked there. Spoke to a manager in Guest Relations. They sent up a bottle of wine (we had the premium drink package) or figured that maybe we would like a specialty restaurant (we had enough OBC for them)would suffice. Nothing else was offered or done. Said travel agent should have warned me. Even got a note from the Hotel Director saying that he was happy our problem was resolved. Huh? So I sent letter to the president when we got home as they did not want to hear it about our problem. As said, there was some good spots along the way. Weather was sunny most of the time. Would have been nice to have smoother seas. Did not starve, but Celebrity needs some menu changes for people who cruise often. Get the feeling, as others do, that Celebrity would rather have new cruisers versus us experienced ones. Enjoyed El Bacio, the coffee shop, where, many believe the desserts are better than the MDR, especially for my wife who needs gluten-free. I guess the chemistry on this ship is not there for us. We find the Equinox to be much better with the bigger Sky lounge, tapas and beer lounge instead of the little used wine bar, more dance space in the atrium, and better music in general. Each person has their own preferences, and Reflection is not it for us. Read Less
Sail Date: February 2019
We arrived in Fort Lauderdale the night before our cruise. We stayed at the Fairfield Inn & Suites. It was very nice. We took a taxi to the port in the morning. About the same price as a shuttle, but quicker and easier. $25 ... Read More
We arrived in Fort Lauderdale the night before our cruise. We stayed at the Fairfield Inn & Suites. It was very nice. We took a taxi to the port in the morning. About the same price as a shuttle, but quicker and easier. $25 Embarkation was smooth. We were on by about 11am. Our room was ready at 1pm and our luggage was there shortly after. The ship is nice, but the atrium areas where small and cramped. Our cabin was nice, we had a veranda, but it was noisy especially the first few nights, because we were above the Bleu Galley . They did get them to quiet down after that, and offered us a free specialty dinner. Also our Cabin Stewart was very miserable, I think he was very tired, but did not make it nice for us at times. The main dinning room service was great! The food was not as good, and we ended up not going a few nights because of what was on the menu. The entertainment was not up to Celebrity's standards of entertainment we have seen in the past. We only stayed for 2 out of the 11 nights of shows. Music in the main areas was load and crowded. The service was very good . We really enjoyed the ports! In Grand Cayman we took a taxi to the Turtle Farm, then went across the street to the dolphin centre just to watch for a bit, we then caught a bus back to 7 mile beach , near Calico Jack's and went for a swim. Then we took the bus back to the port area. In Cartagena we just went to the port terminal area where they have a bird sanctuary. It was amazing, we really enjoyed wandering under the trees and seeing all the birds! In Aruba the first night we did a little shopping. The next day we took a taxi to the Hyatt on Palm beach to meet for a snorkeling trip we had booked with Delphi. When we got there they said they had emailed us because their catamaran had to be serviced and so they offered us to go with Aruba watersports on the Arusun catamaran. We did do that and it was ok, but it wasn't as nice a cat as the one looked like that we had booked. The music was loud … food ok, the water was mirky so snorkeling wasn't too good. It was still a nice day. In Curacao we did the ship tour to Blue Bay Beach. It was a nice beach. We snorkeled there and it was nice. It was over cast and did rain a bit, but it was still a nice day. We went shopping later in town. The town was pretty and we walked across the bridge. In Bonaire we went on a private snorkel trip with Woodwind . I cannot say enough good things about them. It was a short walk to the meeting place from the port. Dee and her team were amazing! She talked to us about safety and fitted us with masks... They served drinks and raisin buns, then later when we were on our way back they served us a yummy plate of lunch, chicken, noodle dish . They put us in separate groups from beginner to advanced and each group of about 6 people had their own guide. It was a drift snorkel on Klein Bonaire. The fish and coral and turtles were awesome! It was the highlight of our trip! I would love to do these ports again some day. Not sure about the reflection though. Read Less
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Sail Date: February 2019
Reflection is a pleasant place never feeling crowded. Pools are small and chilly but that is normal. Dining staff at Blu is business like and distant unless asking for a good review. Aqua class gives easy access to way overpriced spa and ... Read More
Reflection is a pleasant place never feeling crowded. Pools are small and chilly but that is normal. Dining staff at Blu is business like and distant unless asking for a good review. Aqua class gives easy access to way overpriced spa and silly heated tile covered couches. Aqua class offers little benefit over a standard balcony room. There are lots of small areas for socializing that probably account for the uncrowned feeling. The espresso service is staffed by untrained and ignorant people that seem inconvenienced when asked for an espresso drink that is not a latte or cappuccino. The ship functioned well as far as embarking and disembarking went. On and off quickly and without incident. We traveled with friends and had no problems dining together or finding time to be alone. Again, the ship somehow manages to feel uncrowded even with more than 3000 passengers surrounding us. The shore excursions mostly went off without problems. St Kitts had a steel band cruise that went to a different beach than advertised which was crowded, windy, messy, and had chairs and umbrellas for rent which was not mentioned in description. Also the boat was not able to stay accessible during visit. Caribbean beaches in my experience are very windy with difficult access though stony uneven walk through the beach break. In general a pretty ship that had a staff more interested in getting things their way than making me feel comfortable. Read Less
Sail Date: January 2019
Chose this trip because of the itinerary, cruised with Celebrity twice before and had previously enjoyed the whole experience. There were 4 adults travelling. Spent two days in Miami beforehand. Our friends ran the half marathon and ... Read More
Chose this trip because of the itinerary, cruised with Celebrity twice before and had previously enjoyed the whole experience. There were 4 adults travelling. Spent two days in Miami beforehand. Our friends ran the half marathon and we all explored the area later. Arrived by taxi at the port, the taxi driver took our cases out of the taxi and a staff member moved the cases onto the path (sidewalk), put out his hand and asked for a tip!!!! Not a great start. Embarkation was very quick, the staff were so friendly and professional and got us on board as quick as they could. On joining the Celebrity Reflection:- Cons - This time although the staff were fantastic there were quite a few complaining about conditions, contracts, etc. We upgraded to the Premium drinks package but 'classic' spirits were served and it was only when we brought it to the bar staff attention that 'premium' spirits were served. Martini Bar, usually, great atmosphere but this time lacked any atmosphere. No 'tricks' with drinks but maybe this is part of a 'cost cutting' exercise. Pros - always enough sunbeds, no matter what time we went on the deck. Cabin was clean and tidy. Catherine was our cabin steward and was very friendly. Food in Blu and Le Petit Chef was amazing, nothing was too much trouble for any of the restaurant staff. Didn't participate in any of the ship activities but usually something happening on board. Booked a couple of trips through the ship and the only one that we didn't enjoy was the Panama one. This was a trip to the lock (which was amazing) but then after having to change coach three times, given a lukewarm chicken sandwich (and a muffin) and spend 3.5hrs driving through Panama, spend half an hour at a 'market' which left only 40 minutes to walk through the old town. We all wanted to sample the local cuisine but no time to enjoy anything. On disembarkation, again, very efficient we hired a car and spent two days in Florida Keys, which was amazing. We would book another Celebrity Cruise and are looking at visiting India/Sri Lanka but would look round for other options if they have the same itinerary. Read Less
3 Helpful Votes
Sail Date: January 2019
We have sailed several times on the Reflection and her sister ships. Entertainment was excellent. Eddie Jenkins is fabulous as cruise director. He keep everyone entertained all day and evening. A charming man who made an effort to welcome ... Read More
We have sailed several times on the Reflection and her sister ships. Entertainment was excellent. Eddie Jenkins is fabulous as cruise director. He keep everyone entertained all day and evening. A charming man who made an effort to welcome everyone on a personal basis. Cabin stewards was excellent. We only took a shore excursion in Curaçao. It was ok without much to see. But we had been there many times. We prefer exploring on our own. Problem was with the dining. Food was cold. Sent it back once and then waiter served entire meal from soup to dessert in 30 min. He never came back to check other than to give the next course. I have food allergy. I told waiter but no one ever asked what it was. Dinner was a major disappointment. We had the drink package. Sommelier came by half way through our speed dinner. But then again we were served so quickly. Never got refill on wine. Really not his fault. The pizza at the buffet was always dried out. Not fresh. Minimal changes daily at buffet. Best food at Mast Grill and loved dessert at Coffee Bar. Comfortable chairs. Friendly service. We escaped the dining room for dessert at coffee bar. Better lattes than Starbucks!friendly quick service. There were 2 enrichment speakers. Dr Sam was very interesting. The second just put his outline on a screen and then read it to us. YES we should have complained to matre’d and moved to a better service area. But I don’t think I’ll be on Celebrity again so soon. Read Less
9 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
2 Helpful Votes
Sail Date: December 2018
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes ... Read More
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes or toiletries. The cabin had poor storage. The cabin service was excellent as was all the service on the ship. The food in dining room was mediocre. My opinion is that there are so many specialty restaurants now, wanting you to spend more $, that the dining food has been dumbed down.The buffet food was generally tasteless, but an abundance of choices.Entertainment was alright, nothing special. For Christmas Eve there was a service that was pathetic. I don't know if the problem is the ship or this is the way Celebrity now operates. The walk from the ship to land was very, very long in St. Martin. There should be some type of transportation for seniors without having to get wheelchairs, which is what we will have to have available on next cruise Read Less
Sail Date: December 2018
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my ... Read More
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my first and favorite cruise line so far. During the first years (2001-2008) the experience was outstanding: Excellent food, great pool parties with big fruit buffets, baked alaska parade in the main dining room, Buffet Magnifique, theme parties nearly every night, great party bands at the pool. Later they skipped the more expensive events like the big midnight buffet or the fruit buffet (I can understand that due to waste off food, but these big WOW-events made cruising so special!). Now they've even skipped the Baked Alaska Parade. On Celebrity you've always been treated like a familiy member - no matter how much you've paid for your cabin. Now it hurts and makes me angry to see that all those times are gone. Well ... we all know that cruise lines are cutting back service and try to make as much money out of every single guest as possible. The really bad thing is: On Celebrity Cruises they make you feel like a second class guest if you resist getting ripped off! That has nothing to do with vacation. Now some details: I needed a vacation and decided to go by myself on a 14-N-Caribbean-Cruise on Celebrity Reflection out of Fort Lauderdale. I loved the itinerary because of all the beautiful beaches. Embarkation: Being an Elite Captains Club member I used the priority line for Select and Elite members. Big mistake, because most guests on this cruise have been Elite or higher! There were just 5 or 6 counters for our line (and all disabled people were led by your line and taken to our counters, too) while the line for non-priority guests had more than 10 counters. Well, we found out too late ... and waited about an hour in our priority line. Cabin: The cabin is a big plus. While colors are quite boring, there's a lot of space. The cabin attendant was excellent. He worked hard and did an amazing job. Entertainment: I liked the shows and the guest entertainers. Celebrity still has its own live orchestra on stage - I really appreciate that. The production shows were just ok to me, because I am not a big fan of acrobats. I prefer great singers, dancers and songs that touch my heart. So I liked some shows more and some less. Still the quality was really high! Activity Program: This was just poor. Many trivias spread all over the day and evening. Most other activities were sales events. They tried to milk you like a cow: bleach your teeth, “art” auctions (many silly copies of paintings you will find on all other cruise lines), future cruise sales presentations, port shopping guide presentations, shop-on-board-special-sales, Martini tastings …. If you’re not willing to spend a lot of extra money bring a nice book or you’ll get bored! Be aware that on longer cruises right before Christmas the crowd is really old. I usually enjoyed the mix on previous cruises, but here was no serious mix. That’s still not a big problem. I just blame Celebrity for adjusting all the activity and music program to people being at least 80yo. @Celebrity: even those people still know how to party and enjoy themselves if you give them the opportunity! There was no real party band that rocked any party or played at the pool while we left the Caribbean ports. Instead they had a DJ at all the featured parties at night. One night they had the ABBA mania. What a big event: The DJ played ABBA songs and the crowd stood around the grand foyer (spread on 3 decks) and sang along the lyrics which had been shown on a screen. Sorry, but that’s just poor – at least for a Premium cruise line. Where’s a band with great singers that rock the party? Usually at 11:30 pm all public venues on the ship were deserted. In the Sky Lounge (late night disco) you still found around 12-15 guests every night. The other 2985 obviously went to bed because they were either too old or just bored! This was my FIRST cruise I felt bored – and usually went to bed, too – despite the CLASSIC drink package which I will discuss next! CLASSIC DRINK PACKAGE – check it out before you pay for it: I prebooked the classic drink package (drinks up to 9 USD are included) for around 700 USD. My first experience: I gladly checked the Bar menus. Every bar has its own featured drinks.The bad thing: Before they sell you a drink package they should tell you that ALL the featured drinks are around 11 USD or higher (you can get them when you pay the price difference)! Later I found out that I could find a standard selection of included drinks on the last pages of the bar menus. After a couple of days I got bored of that limited choice, too. Don’t get me wrong - I would have been willing to pay the extra dollars if I didn’t have had the following experience: On the first night I went to the WORLD CLASS BAR to join the Solo Travelers gathering. Quite confident I went to the bar to get a prosecco for 9 USD (which was supposed to be included in my package). The barman told me that at this bar ONLY PREMIUM DRINKS are served. Wow, I was on a Premium Line and had to pay extra (after having paid 700,- USD) to get a drink at a bar where the ship scheduled a gathering for solo travelers? I felt like a second class guest and decided to leave without a drink. At the other bar I asked for Prosecco with some Kir. Well, I was told that they had to charge an extra dollar for that drink. For a dish of sugar sirup? I refused and stuck with my prosecco. Feeling second class continues in the main dining room: The appetizers were mostly nice, but the main dishes have just been excellent at the 3 gala nights. Only at those nights the food reminded me of the good old times when I started cruising. All other nights the main dishes were quite poor. One night the selection was meatballs, spaghetti pomodoro, schnitzels with potato salad and 2 other dishes I don’t remember. The taste was ok, but would you expect that choice on a PREMIUM LINE? Well, my comment was countered by the staff: go to the specialty restaurants and pay an extra fee (up to 55 USD) – there you will get Premium food! Hm … haven’t I already paid a cruise on a Premium Line? Ok, if you book an Aqua Class Cabin or a Suite you will probably get Premium food in the restaurants that are reserved just for those guests. I don’t think that I am willing to find that out any more. My conclusion: YOU HAVE TO PAY EXTRA FOR MOST SERVICES/FOOD/DRINKS THAT ARE SUPPOSED TO BE PREMIUM. Otherwise you will be treated like a second class guest. Nothing special happens on the ship at all. One thing I want to make clear: All the staff on the ship worked really hard and was absolutely friendly. I would never blame them for any negative experience. The company’s policies are the reason for not returning to ships that made me feel home several years ago. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few ... Read More
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few yearss, the Assistant Cruise Director, who used to do such a good job at events now seems invisible on the ship. This was noticed last year and even more so this year. Unfortunately the ship entertainment seemed to cater to the elderly passengers for most of the cruise. The shows were poor in the Theatre, we've always, until this cruise enjoyed going to most of the theatre performances, this cruise we chose to stay away most nights. I agree with others who say there is way too much upselling on the ship. I don't want to be pushed into select dining everynight., We were Aqua Spa so we've already paid a big difference to dine in the Blu Dining Room. Enjoyed the Blu very much, the service is alway great and the greetings warm and welcoming. The food was good at dinner, chose mostly not to go to Blu for breakfast. Our room steward was great, for the most part the service was good, but I agree, the service at the pool was non existent. The Cafe Bacia gave outstanding service, always greeting guests nicely and making every effort to make the guests experience a good one. Both embarkment and disembarkment went flawlessly. Enjoyed all of the ports. Our room was nice, clean and comfortable. The Ap doesn't work on Android phones but we didn't know this until about the 3rd night when it showed we had a tender when we didn't. We missed events because the event did not show on the Ap. I wish, if it was known to be inaccurate that would have been explained so that we wouldn't have counted on the Ap to show the up coming events. When we went to the service counter we found the staff to be very helpful. Do the crew get the gratuities or not? I feel that 18% on a premium drink package should cover drink gratuities but it seems everyone expects to be tipped above this amount. Makes me wish the manditory graduities were not in place since so many passengers feel they need to say thank you for good service, yet this has already been paid with the package. Read Less
6 Helpful Votes
Sail Date: December 2018
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the ... Read More
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the Captain. The menus to my knowledge are the same I believe on the Solstice ships but the food on this cruise was the best I have ever experienced. The chefs and their staffs are really competent and love their jobs - they are also really friendly with the guests. I was really impressed, and rate them A++++. We had the best waiter ever - Perfecto is his name and trust me, he is perfect and did everything he could to make our dining experience the best possible. The ship is really clean - cleanest I have seen of all the Solstice ships I have cruised on - and the staff around the pool, lead by Summer, work very hard and were a great success. The ports of call were mixed. Grenada was terrible, so was Antigua. Aruba, Bonaire and Curacao are exceptional ports. Barbados is nothing to write home about. When we were on the cruise a friend was on the Silhouette at the same time during a shore excursion in Dominica experienced a gun battle - and it was real, not an act. Scary port!!! Now the not so good part. The entertainment overall was poor. Eddy was the cruise director, and quite honestly, was missing in action for the first 9 days of the cruise. Samantha Smith was back and again shouted her performance. The Celebrity Singers were mediocre at best and had the weakest vocal abilities I have ever seen on a Celebrity ship. Alysse Brant and Jessie Hamilton were top notch - the rest was yawn - boring. It also appeared that the entertainment was last minute - Eddy, where were you????? With the exception of the last production, the others were pointless, had no story lines and were just dumb. The Celebrity Activities Staff also need to be counselled. They could not wait to get out of their activities - especially the female american calling Bingo around the pool. When the boss (Eddy) seems disinterested, so does everyone else. House Band Inc were loud, and quite honestly a pain in the butt. Worst house band I have ever listened to aboard Celebrity. The Entertainment Section of that ship require a complete overhaul - time for a refit, pardon the analogies. If you do not care about the entertainment, then this cruise is for you. Celebrity need to wake up - competition is getting stiff and people care about on board entertainment. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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