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5 Helpful Votes
Sail Date: July 2019
I chose this cruise because several of our friends cruise Celebrity regularly and speak highly of it. This is my first cruise on this line. We usually book on Seabourn, but this ship had the itinerary we wanted at the time we were ... Read More
I chose this cruise because several of our friends cruise Celebrity regularly and speak highly of it. This is my first cruise on this line. We usually book on Seabourn, but this ship had the itinerary we wanted at the time we were available to go, so we choose this cruise. One of my biggest gripes is the way they manage their suite class cabins. Other lines allow only three people per room, max. However, Celebrity has bunk beds in some of the rooms and a fold out sofa. So I assume you can pack the whole family (kids fares are deeply discounted) into a small suite and then you have access to Luminae, a restaurant exclusive to suite travelers. The kids carry on, some toddlers scream, and the parents often do nothing to quiet them. Misbehaving children have been a real problem for me on this cruise. So much so, I would not book again on Celebrity. Also, we bought the premium beverage package. If you drink spirits, premium spirits are available at most bars and restaurants, but I am a wine drinker. The wines I paid for with my premium beverage package are not available at most bars. If you give them advance notice, they will make an effort to accommodate you, but why should I have to bother with that? Some of the servers do not seem well oriented to the different types of wine. I ordered an after dinner glass of Zinfandel, which is what I had been drinking at dinner, at the bar. They brought me white Zinfandel. I tried to explain to the young waiter that there was a difference, but he never really got the message. So they are happy to sell you a premium beverage package, but you are likely going to be served white Zinfandel. There is a significant wait to get into Luminae, unless you go very early or very late. Most of the food is frozen, especially the seafood. I guess with this many people to feed, there is no way to do everything fresh. I understand it, but it is disappointing, none the less. Read Less
5 Helpful Votes
Sail Date: July 2019
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink ... Read More
Second time on Reflection and third time on Celebrity. Been on over 20 RCCL cruises and am a Diamond Plus Member. The ship is fine, clean and very nice staff. We had all 4 perks and used them all. WiFi worked well. Premium drink package was great. Balcony cabin typical of a cruise ship in size and bathroom. Cabin Stewart was just decent. Main dining room was the biggest disappointment as there was nothing special in the dining room in regards to the food, presentation and desserts. Weak menus had us eating 6 times out of the dining room out of 12 nights. The wait staff was excellent but the food was unimpressive and the menu might was well been RCCL’s. Lawn club, Murano and the Porch scored high marks from our group. The many and presentation is what you used to see in the main dining room. Now you have to pay for it and up to $55 per person! Want a choice steak add another $15! Porch best deal on ship at $30 pp and comes with a seafood tower and great desserts. We were the only only ones dining there on the night we went. Next time we book a specialty dining package since the main dining room is mediocre. Aqua spa food is nice in the am. The buffet is better here than RCCL by far but dealing with the people in line and their unsanitary ways is frightening. One passenger decided she did not like her French fries and threw them back in the French fry container in the buffet!! The Solarium which is a haven after touring all day was open to small children from 5-7 pm everyday. You can only imagine the noise they make with a closed glass roof. The rule is you have to be 16+ years old to be in the one adult area on the ship. Not this ship! They said because of the cool weather they wanted to allow children in the Solarium. I like kids and all but when trying to relax I do not want to hear them screaming. Bar staff was great and the Coffee Bar staff was the best on the ship and my favorite place to go. Fitness center was fitted well with machines and weights. Not real busy as many people are more than working out. Spa was decent. $150 for a 50 minute massage. They did have in port specials. Cruise director was great but the entertainment was lacking overall in the theater. Live music in the Central area was better. Casino was ok but not busy and not a lot of energy. We went to 9 ports with one overnight in 12 days so very busy cruise. Easy on and easy off at the ports and disembarkation was very quick. Elite members receive very few benefits when you already have all 4 perks. The free laundry bag was the best of the benefits. Read Less
4 Helpful Votes
Sail Date: June 2019
The Reflection is a solidly-appointed, comfortable ship. It carries on the Celebrity tradition of quality service with professional and polite staffing. The cabin, at 194 sq ft was sufficiently large and comfortable. Dining is ... Read More
The Reflection is a solidly-appointed, comfortable ship. It carries on the Celebrity tradition of quality service with professional and polite staffing. The cabin, at 194 sq ft was sufficiently large and comfortable. Dining is always a plus on Celebrity, and was again. The entertainment was fair to good; nothing special, really. The ports of the Baltic are very enticing, BUT; each port had 5-6-7 cruise ships in at one time. So, for 'premier stops' like St Petersburg, with everyone wanting to see the Peterhof Palace and the Hermitage, 'seeing' anything becomes a 'hit or miss' affair. Picture touring the rooms of these aforementioned places like taking a tour whilst moving around in a Rugby scrum! The crowds are UNBELIEVABLE. You get moved along from room to room on a 'timer' in the Peterhof. In the Hermitage we couldn't even GET INTO the room housing the Rembrandts! Also, I do not understand WHY people who are wheelchair-bound insist on coming on these types of cruises; there is NO handicapped accessibility to any of these places. I saw a man taken out of his wheelchair and was CARRIED UPSTAIRS while his wife CARRIED HIS WHEELCHAIR up the stairs. And how they maneuvered through these massive crowds is beyond me. CHOOSE A DIFFERENT ITINERARY! But the real 'ugly' in the title belongs to Celebrity itself. We used a travel agent and they bought a coordinated package for us including flights, the pre-cruise hotel, and transfers from/to the Amsterdam airport and into/out of the hotel. Well, we, two senior citizens, were to be met at the airport and to be transported to the hotel; well, NO ONE MET US. It was 90*, we had a total of 4 suitcases, and there was NO ONE to meet us OR to provide ANY guidance/help. We had to SEARCH the airport to scramble to get ANY transportation to the hotel. Then, as we had read many reviews of the high-cost and slow-performing internet on Celebrity, we decided to NOT make use of this service. BUT, as we HAD purchased our airline tickets through Celebrity we asked them to 'confirm us/check us in' with our homeward-bound flights---and all we were told was 'just buy one hour of internet time and do it yourselves'; I mean, REALLY?! THIS is 'end-to-end coordinated service'? And then, there was another scrum when the truck containing the departing passengers' luggage arrived AT THE SAME TIME as the busses w/the passengers--although the trucks had left TWO HOURS BEFORE the busses did! So, another 'scrum' took place as everyone scrambled to find their luggage. And THIS scrum was all courtesy of Celebrity. We have (HAD!) traveled with Celebrity several times over the past several years, but I think that this trip, overall, has made Celebrity 'persona non grata' with us going forward! Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports ... Read More
We chose this cruise because of the itinerary and because friends had recommended the Aqua Class cabins and dining room. Positives: Comfortable cabin, very well maintained by our excellent steward, Leslie. Ports were all very good and the ship schedule also. Aqua class dining room a pleasure with excellent service and generally good cuisine. If your entrée was unsatisfactory, you could request something else, and it was delivered promptly. Some dishes were too salty. We enjoyed the first night's Irish dance and music performance very much. Lido café food was varied and delicious, with superb Asian and Indian dishes. Negatives: The muster drill was ridiculous with a cartoonish film which made light of what should be a serious subject. With the exception of the first night's entertainment, we skipped the rest, which did not interest us (also the music was far too LOUD). Excursions were expensive and some were excellent, but some poor. Drink prices and wine costs very expensive. Same for Wi-Fi. No free shuttles to ports. Library poor with no daily newspapers and very few books. We attended one lecture on Paris architecture and wish there had been more comparable educational offerings. No self serve laundry. Laundry charges exorbitant. Celebrity fares seem attractive, but they do not offer many inclusions. Everything costs extra! Would we cruise with Celebrity again? Probably not unless the itinerary was very attractive and the price right. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise for it's itinerary and it 's departure port. We did back to back from Dublin to Norway and eventually to Iceland. The embarkation process was a nightmare for most travelers. The Muster Drill was rediculous ... Read More
We chose this cruise for it's itinerary and it 's departure port. We did back to back from Dublin to Norway and eventually to Iceland. The embarkation process was a nightmare for most travelers. The Muster Drill was rediculous with a stupid film that was shown and not visible to most and useless at best. So much for safety at sea.Cabin was fine. Always clean and tidy.Needs better storage as drawers were non existent We were concierge class and as always,the snacks were the pits. The entertainment was not great . The onboacrd entertainers were just OK. Some of the other acts could be replaced with better. Sit on an end so that you can escape if necessary. Odds at blackjack were too much in the houses favor. Food and service were fine. The presentation was nice and the chef did well in using what was inexpensive stuff and making it taste great. Seating at the buffet was difficult particularly on sea days.Dining room staff was really on their game and well trained. All other crew were most helpful and very pleasant. Read Less
5 Helpful Votes
Sail Date: May 2019
Chose this cruise as departure was from Dublin and although it was quite chaotic to check in it didn't take too long. The ship itself was quite disappointing as I was expecting much more grandeur (having previously only cruised with ... Read More
Chose this cruise as departure was from Dublin and although it was quite chaotic to check in it didn't take too long. The ship itself was quite disappointing as I was expecting much more grandeur (having previously only cruised with Royal Caribbean (6 cruises) and had always thought that Celebrity were a step up but I was very wrong). Although the ship was clean, and staff were mostly pleasant I found the whole ambience to be uninviting. We only managed one good nights sleep as our stateroom was extremely noisey - not sure where the noise was coming from but it was constant nightly and sounded like clanging noise on metal stairs - so would advise avoiding stateroom 6203. As we had very little sleep, we were very tired throughout our holiday. Entertainment in the theatre was very good and meals in the dining room were also very good as was the buffet in the Oceanview Cafe. So, I think we will be sticking with Royal Caribbean for any future cruises! Read Less
9 Helpful Votes
Sail Date: May 2019
We have always liked Celebrity. But, the Celebrity Reflection cruise last week from Ireland to the fjords of Norway disappointed us in several ways. First the pros: The shows each night were spectacular...the best we have seen on a ... Read More
We have always liked Celebrity. But, the Celebrity Reflection cruise last week from Ireland to the fjords of Norway disappointed us in several ways. First the pros: The shows each night were spectacular...the best we have seen on a cruise. The food in all the dining venues was excellent. Staying in the Aqua Class suite allowed us a tour of the galley and we felt so comfortable witnessing how clean and organized and focused on food safety they were. The waiters in the dining room were very efficient and kind. Our room steward got the flu, unfortunately, and we didn't see him again after the first few days, but the room was cleaned daily by different people. The cons: 6-months before the cruise, we realized that the two major shore excursions we booked the cruise to see (the major fjords) were already full. They did not open extra excursions and Norway does not have many private tours (the ones we did find were also already booked because the ship excursions were booked, or we were unable to book them because the ship offered such short time in several ports). We did luck out and find some city bus tours, but couldn't understand why Celebrity would take a ship full of thousands of people to such remote ports without offering sufficient things to do. We had bad weather (very windy) most of the time and four of us (in two separate cabins) were bothered intermittently with some kind of knocking or creaking in the walls when the ship would move with the wind. Our friends had someone come up to their cabin to see if they could find the cause, but it was to no avail. (Decks 9 and 11). All passengers had to get off the ship by 0730 the morning of disembarkation. This caused us to have to spend 6 hours at the airport before our flight was to leave back to U.S. If you want to actually "see" the fjords, we suggest that you try another cruise line or check the availability of the shore excursions before booking. Read Less
3 Helpful Votes
Sail Date: April 2019
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; ... Read More
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; the buffet lunch was good, but many of the selections were repetitious. Our biggest complaints were the uninspired musical performances in the various lounges (with the exception of the jazz combo) and the poor “enrichment” speakers—not too exciting to hear an hour lecture about whales! Also, the lounges were overcrowded—probably because of the lack of interesting activity on the ship. And can we please stop with the loud exercise sessions in the centrum section—they belong in the gym or out on deck. Don’t know if Celebrity is cutting back, but this was as dull a transatlantic cruise as we have ever taken. The Captain was similarly dull, and he and his officers were invisible throughout the cruise. Read Less
3 Helpful Votes
Sail Date: March 2019
Itinerary and ship! Boy were we disappointed in our cabin! 3119. Not sure anyone would know what was was above the ceiling until you were there. We complained to room steward and then management and then guest services. Apparently ... Read More
Itinerary and ship! Boy were we disappointed in our cabin! 3119. Not sure anyone would know what was was above the ceiling until you were there. We complained to room steward and then management and then guest services. Apparently we weren’t considered an emergency move, which was requested after second day. Such an expensive “sleepless” cruise....so disappointing. Other than our cabin, Everything else was grand! Room steward was ok. If you have classic pkg don’t bother martini bar...they won’t serve you without the extra $4 charge. They only use the 3 oz glasses..not 2 oz classic pkg size. But yet when making martini they throw away the other oz...lol. Such foolishness. Dining was good. Specialty dining Qsine was amazing. Make sure towels are in room the night before port days or you will have to go get them yourself on pool deck!! Such a pain, not significant really just another thing to do when everyone is trying to get off the ship! Read Less
2 Helpful Votes
Sail Date: March 2019
We have had a variety of cruise experiences over almost 40 years, starting with a Rhine Cruise on KD Line, family cruises on, Costa, RC, Carnival and Princess, couples cruises on Renaissance, Sea Dream, Windstar, Star Clipper, Orient Line ... Read More
We have had a variety of cruise experiences over almost 40 years, starting with a Rhine Cruise on KD Line, family cruises on, Costa, RC, Carnival and Princess, couples cruises on Renaissance, Sea Dream, Windstar, Star Clipper, Orient Line and Oceania, and in the last 15 months cruises on Oceania, HAL, Viking and Crystal. We chose this cruise because we invited some friends who had cruised Celebrity before and enjoyed it. The itinerary included new and old stops for us and 4 at sea days to enjoy the ship and spa. We chose a cabin in Aqua class under the (mistaken) assumption that the cabin (nice Veranda!), Spa and restaurant upgrade to Blu would make it worthwhile. Blu however, and the food on the ship overall made that a big NO. We are not fans of large ships for a variety of reasons; the largest ships we were previously on were a pre-inaugural family cruise on the Carnival Pride and then the Noordam last February, but we enjoyed them and every other cruise we've been on to a greater or lesser extent. Noordam was a big surprise: we had no expectations about the food and it turned out to be quite good, especially at the pop up and higher class restaurant, but even in the main dining room, with very good service as well. Reflection was also a surprise but for the wrong reason. Our cabin (1623) was nice, relatively quiet (subject to next door passengers) good AC and working fridge and veranda wide enough to lay out on the provided chairs and accompanying stools. Mario, our attendant was great. The shower is a multi-jet one, very nice. We got afternoon snacks every day; they were a mixed bag. The Spa is very nice with a variety of hot, cold and aromatic rooms and warmed loungers. The gym is a nice well equipped space, The indoor pool is warm and inside a nice room with 2 luke warm hot tubs. The two main pools are pleasantly warm but crowded with passengers making like trees (but not leaving). Four more luke warms. No smoking at or near the pools which is sadly not true on some lines. Some led entertainments and pool aerobics around the noon hour were well attended and fun. Bring your clothes pins and camp out at 7:30 a.m. or 9:00 at the latest or you may be out of luck. Pretty nice artwork throughout the ship (other than the Park West pseudo art), and public spaces are elegant and well designed. The cafe tends to be a madhouse, and the main restaurants are packed but most people seem to be agreeable to that with much chatter between tables. We had a pretty insular party of four as we had a lot of visiting to do amongst ourselves. The library is hardly that; there are a few shelves of banal books within reach, multiple empty shelves, and then a series of color coded shelves that can't be reached and are there for design purposes! Disgraceful for a ship of 3,000 people. There was a guitar player, a pair of semi-classical musicians, a band, and some others I didn't check out; entertainment at many locations, with a large multi tiered location for main performers. A section of that is roped off for the grand poobahs in Luminae class. Our friends enjoyed a comic who made fun of his weight and wiped his forehead with a giant pair of underwear; we missed that. We (and our friends) have enjoyed the entertainment more on other ships. Service in the restaurants ranges from good in the specialty restaurants (Murano) to decent in the main dining room, to harried and overworked in Blu, with coffee service especially lacking. The cafe is a nuthouse; unlike on the Noordam there are few attendants and you need to get your own water and coffee (there is one annoying "happy people" coffee guy who comes around on one side). Getting butter, silverware, fruit, water/coffee, and various entrees was a major chore, and I often ended up turned around and searching for our breakfast camp. Now then. The food. First, is the truly weird menu options in Blu: strange ingredients and combinations: 3 types of butter: pea flavored, beet flavored and butter flavored. Every night. Fried fish placed on top of puddly risotto or other sauces or on top of salads which caused the fried fish to get mushy. Pickles with meat. Veal scallopine (tough!) served on a cold salad. Lobster ruined by a weird tarragon flavored sauce which had dried out (waiter explained that food sat under warmers before delivery). We ended up changing out items from Opus (main restaurant) many times, but often to no avail. Their onion soup and Caesar salad became mainstays for all four of us. 5 weird entrees and 3 daily desserts in Blu; my friend had Steak and Creme Brulee every night because he had no real choice. Lunches at the Cafe were salad, pizza, 3 weird fish types that tasted the same, some thin steaks (okay) a few standards I never sampled and some faint attempts at foreign foods. Spice, as in "heat" was avoided at all costs; even the jalapenos were seeded before being used. At the burger bar the burgers were made in advance to medium well and then piled into a warming tray; when ordered they were brought out, put on a small plain bun and a piece of cold cheese was added if ordered. Very sad excuse. In a tour of the kitchen it was revealed that the ship did not provision at all outside of Fort Lauderdale, so no Caribbean fruit, fish or anything fresh. No berries except as a garnish on some desserts. My friend who loves her desserts felt the cakes were odd and dry. Service getting on and off the ship and at ports was excellent. We did our own tours. As a result of this cruise we decided to forego a 3 generation family vacation on RC. I can't imagine another cruise on Celebrity (or any ship in this 3,000 passenger class) given our food experience, but if you're not really into food I would say the Reflection had a lot of other good points. Read Less
1 Helpful Vote
Sail Date: March 2019
We have cruised Celebrity several times and this was our first disappointment. The entertainment was boring, no comedian, no musician, limited entertainment throughout the day, shows were repetitive hence if you have been on Equinox you ... Read More
We have cruised Celebrity several times and this was our first disappointment. The entertainment was boring, no comedian, no musician, limited entertainment throughout the day, shows were repetitive hence if you have been on Equinox you have seen the shows. Food was nothing to write home about, the Opus dining room was tasteless but the Buffet food for dinner was so much better. The Tuscan was a disappointment as the food was nothing like previous cruise, quality subpar. The excursions were expensive hence we booked our own. We paid 23.00 for the Hop on in Cartagena and we were picked up at the pier as the pier is stop 1. The cruise was charging 59.00 a person. The tour to the canal was also pricy. For 4 ppl we got a cab for 60.00 and paid 15 pp to enter the attraction and we also got a city tour for a total of 120.00 for 4 ppl. Our room steward was attentive and room was always clean. There were a lot of European ppl on the tour and very few children. The cruise company needs to provide better entertainment, more pop up bands throughout the ship and plan for RAIN. The casino was very expensive, 10, 25 and 100 tables really and the slots were very quick at taking ones money and not very generous in winnings. Hopefully the Epic will prove to be outstanding or we will look else for our cruising travels. Read Less
Sail Date: February 2019
We boarded the ship in record time. The Reflection has the Celebrity App. I used the Express Pass with my phone. They just take your passport ,credit card, take your picture & you get your cabin card. The cabin was great, ... Read More
We boarded the ship in record time. The Reflection has the Celebrity App. I used the Express Pass with my phone. They just take your passport ,credit card, take your picture & you get your cabin card. The cabin was great, regular veranda cabin. The attendant was great. I left my phone charger at the hotel & he let me barrow his! My husband also developed a rash from head to toe from the chlorine in the sheets & he helped get plain sheets & linens without bleach. Within 3 days he was clearing up. I also came down with 1 of the worst respiratory tract infections I have had in 6 years. I was healthy when I boarded & within 5 days I was in bed. Why do people come on a cruise sick??? Pretty much did me in for the rest of the cruise. We went to a couple of shows & the 1 with the acrobatics & it was great. The singer & dancers were struggling with their songs. The bars were hit & miss. I got a drink in the sky lounge I could not drink, it was that bad. The dining room was great. We had to go get our time changed (even though my TA confirmed early dining) we were assigned late dining. 2 waiting lines and an hour later & we had early dining. The wait staff were great. They really need more wine stewards. Ours just couldn't keep up with the demand. The last 3 days they ran out of Evian water. How does a ship this size let this happen! Someone is not doing their job! Tortuga snorkel tour was canceled due to ripe tides. I really couldn't get out much I was too sick! Getting off was fine. We got early departure & had to go through customs. Just the week before on the EDGE there was face recognition. Don't know why they aren't all that way.. Same terminal! Read Less
2 Helpful Votes
Sail Date: February 2019
Just completed a 21 day b2b on the Celebrity Reflection. Stayed in balcony cabin 6249. This was the first time on this ship, now having sailed all of them except the Millenium. Overall, cruise was good but not great. I see some good ... Read More
Just completed a 21 day b2b on the Celebrity Reflection. Stayed in balcony cabin 6249. This was the first time on this ship, now having sailed all of them except the Millenium. Overall, cruise was good but not great. I see some good reviews, but having done many cruises on Celebrity and other lines, we have seen much better. We had some good times, but we do not think we shall ever do this particular Celebrity ship again. Itinerary was good especially the second leg with the ABC islands. Got to see a Carnivale parade in our overnight in Aruba, although it came by at 12:30 AM. Seas were rough on our second leg to Aruba. Captain said things were rough in those areas due to winds. Tough to walk and dance. Bunch of sick people including two of our favorite crew members. Enjoyed the beaches in Aruba, Curacao and Barbados. Would have liked to do beach in Grand Cayman, but timing not good, having to get back to the ship at 2:30. Having been to all the islands before and done tours there, some we went off for a brief walk in the nearby areas or enjoyed the ship's pool while others went ashore. Enjoy St Martin's. We go up one more street from the main one where most of the locals shop. Wife found nice pair of walking shoes. Do also enjoy their casino. It's exciting to see the islands your first times there. Some have some good destinations. Others, not so and the same scenery. Avoided going off in Antiqua due to recent news of attacking tourists. Encountered some new specialty restaurants that had not done before, Lawn Club, Porch and revised Quisine. We enjoyed Murano's and Lawn Club food and service. Friend ate in Quisine, and said you basically paid for the atmosphere (they have pictures of the chefs working displayed on your dinner plates) but food was mediocre. Said filet was toughest he ever had. Our filet mignons in the two restaurants we ate in were wonderful. If you are a first time cruiser the main dining room food may be fine, but nothing exceptional. Service was very good in MDR. They had a great martini bar and staff. Between them and having a string duo and jazz band, that played their standard jazz and classical music, but also gave us some great dance music, that helped us to enjoy some part of this cruise. Now and then, between his party music, got some good dance music from Alessio, the DJ. Their party band played primarily loud modern music if you like that sort of thing, and I am sure some of you do. A lot of the loud parties, and I mean loud, were done on the 3rd deck atrium, instead of upstairs in the Sky lounge. We believe this is so because this ship cut out a lot of the Sky lounge to put in Suites. And if I paid for a suite, I would not want all that late, loud music. Instead, the music went up the middle of the ship and people complained they heard it in their staterooms. The loud music was a major complaint. They put some ballroom recordings up in the new, very reduced, Sky lounge dance floor. Almost as bad finding room there to dance as in the atrium, plus rockier. They also have a statue of a rose on the atrium dance floor that cuts off a nice chunk of floor as if this floor is not small enough. We had to do a good portion of our dancing on the carpet there and in the Ensemble lounge. So if you don't do in-place dancing, try another ship. A lot of disappointed dancers, particularly on the second leg. Another minus is that Reflection removed the Disco on Deck 4, again, having to put loud music in the atrium. Shows were fine. Couple of new shows, Euphoria, which was like a Circus du Soleil and had a lot of aerial. Another, Broken Strings, had very good music and dancing, but like a lot of new Celebrity shows, did not know what the story was all about. On the second leg, the CD had to explain it the night before. There were good guest singers, had Beatles on the first and three tenors on the second one. We tend to skip the magicians and impressionists. Got spoiled having breakfast on Princess buffets. There, the staff asks and brings you all your drinks, not here. You go get them yourself. Princess puts silverware on each table. On Reflection, don't forget to find the scattered silverware otherwise you have to get back up and get it. Another thing here is they do not have dishes to put the tongs on after you grabbed food. The tongs go right back on the food when your done. Ugh. Had to make sure we grabbed food from the back. So much for cleanliness. After having done over 45 Celebrity cruises, I guess it was my bad that I did not know they smoked on Deck 5, port side, just below our balcony. All we ever knew that smoking was done by the pool and deck 15 on the port side, places we try avoid. For 21 days could not use the balcony as smoke would drift up there, and into the cabin if you opened your door. I know this is a touchy subject, smoking. But the vast majority of us do not like it. Celebrity publicizes the cabins that have obstructions, but does not mention that you will encounter smoking in some. If you are on the port side and you do not want to encounter smoke, do not book there. We talked to two couples that plan to speak to their travel agent to change future cruises booked there. Spoke to a manager in Guest Relations. They sent up a bottle of wine (we had the premium drink package) or figured that maybe we would like a specialty restaurant (we had enough OBC for them)would suffice. Nothing else was offered or done. Said travel agent should have warned me. Even got a note from the Hotel Director saying that he was happy our problem was resolved. Huh? So I sent letter to the president when we got home as they did not want to hear it about our problem. As said, there was some good spots along the way. Weather was sunny most of the time. Would have been nice to have smoother seas. Did not starve, but Celebrity needs some menu changes for people who cruise often. Get the feeling, as others do, that Celebrity would rather have new cruisers versus us experienced ones. Enjoyed El Bacio, the coffee shop, where, many believe the desserts are better than the MDR, especially for my wife who needs gluten-free. I guess the chemistry on this ship is not there for us. We find the Equinox to be much better with the bigger Sky lounge, tapas and beer lounge instead of the little used wine bar, more dance space in the atrium, and better music in general. Each person has their own preferences, and Reflection is not it for us. Read Less
Sail Date: February 2019
We arrived in Fort Lauderdale the night before our cruise. We stayed at the Fairfield Inn & Suites. It was very nice. We took a taxi to the port in the morning. About the same price as a shuttle, but quicker and easier. $25 ... Read More
We arrived in Fort Lauderdale the night before our cruise. We stayed at the Fairfield Inn & Suites. It was very nice. We took a taxi to the port in the morning. About the same price as a shuttle, but quicker and easier. $25 Embarkation was smooth. We were on by about 11am. Our room was ready at 1pm and our luggage was there shortly after. The ship is nice, but the atrium areas where small and cramped. Our cabin was nice, we had a veranda, but it was noisy especially the first few nights, because we were above the Bleu Galley . They did get them to quiet down after that, and offered us a free specialty dinner. Also our Cabin Stewart was very miserable, I think he was very tired, but did not make it nice for us at times. The main dinning room service was great! The food was not as good, and we ended up not going a few nights because of what was on the menu. The entertainment was not up to Celebrity's standards of entertainment we have seen in the past. We only stayed for 2 out of the 11 nights of shows. Music in the main areas was load and crowded. The service was very good . We really enjoyed the ports! In Grand Cayman we took a taxi to the Turtle Farm, then went across the street to the dolphin centre just to watch for a bit, we then caught a bus back to 7 mile beach , near Calico Jack's and went for a swim. Then we took the bus back to the port area. In Cartagena we just went to the port terminal area where they have a bird sanctuary. It was amazing, we really enjoyed wandering under the trees and seeing all the birds! In Aruba the first night we did a little shopping. The next day we took a taxi to the Hyatt on Palm beach to meet for a snorkeling trip we had booked with Delphi. When we got there they said they had emailed us because their catamaran had to be serviced and so they offered us to go with Aruba watersports on the Arusun catamaran. We did do that and it was ok, but it wasn't as nice a cat as the one looked like that we had booked. The music was loud … food ok, the water was mirky so snorkeling wasn't too good. It was still a nice day. In Curacao we did the ship tour to Blue Bay Beach. It was a nice beach. We snorkeled there and it was nice. It was over cast and did rain a bit, but it was still a nice day. We went shopping later in town. The town was pretty and we walked across the bridge. In Bonaire we went on a private snorkel trip with Woodwind . I cannot say enough good things about them. It was a short walk to the meeting place from the port. Dee and her team were amazing! She talked to us about safety and fitted us with masks... They served drinks and raisin buns, then later when we were on our way back they served us a yummy plate of lunch, chicken, noodle dish . They put us in separate groups from beginner to advanced and each group of about 6 people had their own guide. It was a drift snorkel on Klein Bonaire. The fish and coral and turtles were awesome! It was the highlight of our trip! I would love to do these ports again some day. Not sure about the reflection though. Read Less
Sail Date: February 2019
Reflection is a pleasant place never feeling crowded. Pools are small and chilly but that is normal. Dining staff at Blu is business like and distant unless asking for a good review. Aqua class gives easy access to way overpriced spa and ... Read More
Reflection is a pleasant place never feeling crowded. Pools are small and chilly but that is normal. Dining staff at Blu is business like and distant unless asking for a good review. Aqua class gives easy access to way overpriced spa and silly heated tile covered couches. Aqua class offers little benefit over a standard balcony room. There are lots of small areas for socializing that probably account for the uncrowned feeling. The espresso service is staffed by untrained and ignorant people that seem inconvenienced when asked for an espresso drink that is not a latte or cappuccino. The ship functioned well as far as embarking and disembarking went. On and off quickly and without incident. We traveled with friends and had no problems dining together or finding time to be alone. Again, the ship somehow manages to feel uncrowded even with more than 3000 passengers surrounding us. The shore excursions mostly went off without problems. St Kitts had a steel band cruise that went to a different beach than advertised which was crowded, windy, messy, and had chairs and umbrellas for rent which was not mentioned in description. Also the boat was not able to stay accessible during visit. Caribbean beaches in my experience are very windy with difficult access though stony uneven walk through the beach break. In general a pretty ship that had a staff more interested in getting things their way than making me feel comfortable. Read Less
2 Helpful Votes
Sail Date: January 2019
Chose this trip because of the itinerary, cruised with Celebrity twice before and had previously enjoyed the whole experience. There were 4 adults travelling. Spent two days in Miami beforehand. Our friends ran the half marathon and ... Read More
Chose this trip because of the itinerary, cruised with Celebrity twice before and had previously enjoyed the whole experience. There were 4 adults travelling. Spent two days in Miami beforehand. Our friends ran the half marathon and we all explored the area later. Arrived by taxi at the port, the taxi driver took our cases out of the taxi and a staff member moved the cases onto the path (sidewalk), put out his hand and asked for a tip!!!! Not a great start. Embarkation was very quick, the staff were so friendly and professional and got us on board as quick as they could. On joining the Celebrity Reflection:- Cons - This time although the staff were fantastic there were quite a few complaining about conditions, contracts, etc. We upgraded to the Premium drinks package but 'classic' spirits were served and it was only when we brought it to the bar staff attention that 'premium' spirits were served. Martini Bar, usually, great atmosphere but this time lacked any atmosphere. No 'tricks' with drinks but maybe this is part of a 'cost cutting' exercise. Pros - always enough sunbeds, no matter what time we went on the deck. Cabin was clean and tidy. Catherine was our cabin steward and was very friendly. Food in Blu and Le Petit Chef was amazing, nothing was too much trouble for any of the restaurant staff. Didn't participate in any of the ship activities but usually something happening on board. Booked a couple of trips through the ship and the only one that we didn't enjoy was the Panama one. This was a trip to the lock (which was amazing) but then after having to change coach three times, given a lukewarm chicken sandwich (and a muffin) and spend 3.5hrs driving through Panama, spend half an hour at a 'market' which left only 40 minutes to walk through the old town. We all wanted to sample the local cuisine but no time to enjoy anything. On disembarkation, again, very efficient we hired a car and spent two days in Florida Keys, which was amazing. We would book another Celebrity Cruise and are looking at visiting India/Sri Lanka but would look round for other options if they have the same itinerary. Read Less
3 Helpful Votes
Sail Date: January 2019
We have sailed several times on the Reflection and her sister ships. Entertainment was excellent. Eddie Jenkins is fabulous as cruise director. He keep everyone entertained all day and evening. A charming man who made an effort to welcome ... Read More
We have sailed several times on the Reflection and her sister ships. Entertainment was excellent. Eddie Jenkins is fabulous as cruise director. He keep everyone entertained all day and evening. A charming man who made an effort to welcome everyone on a personal basis. Cabin stewards was excellent. We only took a shore excursion in Curaçao. It was ok without much to see. But we had been there many times. We prefer exploring on our own. Problem was with the dining. Food was cold. Sent it back once and then waiter served entire meal from soup to dessert in 30 min. He never came back to check other than to give the next course. I have food allergy. I told waiter but no one ever asked what it was. Dinner was a major disappointment. We had the drink package. Sommelier came by half way through our speed dinner. But then again we were served so quickly. Never got refill on wine. Really not his fault. The pizza at the buffet was always dried out. Not fresh. Minimal changes daily at buffet. Best food at Mast Grill and loved dessert at Coffee Bar. Comfortable chairs. Friendly service. We escaped the dining room for dessert at coffee bar. Better lattes than Starbucks!friendly quick service. There were 2 enrichment speakers. Dr Sam was very interesting. The second just put his outline on a screen and then read it to us. YES we should have complained to matre’d and moved to a better service area. But I don’t think I’ll be on Celebrity again so soon. Read Less
11 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
2 Helpful Votes
Sail Date: December 2018
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes ... Read More
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes or toiletries. The cabin had poor storage. The cabin service was excellent as was all the service on the ship. The food in dining room was mediocre. My opinion is that there are so many specialty restaurants now, wanting you to spend more $, that the dining food has been dumbed down.The buffet food was generally tasteless, but an abundance of choices.Entertainment was alright, nothing special. For Christmas Eve there was a service that was pathetic. I don't know if the problem is the ship or this is the way Celebrity now operates. The walk from the ship to land was very, very long in St. Martin. There should be some type of transportation for seniors without having to get wheelchairs, which is what we will have to have available on next cruise Read Less
6 Helpful Votes
Sail Date: December 2018
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the ... Read More
This was my 38th cruise with Celebrity - and first time aboard the Celebrity Reflection. Right off the bat, I noticed that the staff were really friendly and seemed happy - a "reflection" I believe of the great leadership of the Captain. The menus to my knowledge are the same I believe on the Solstice ships but the food on this cruise was the best I have ever experienced. The chefs and their staffs are really competent and love their jobs - they are also really friendly with the guests. I was really impressed, and rate them A++++. We had the best waiter ever - Perfecto is his name and trust me, he is perfect and did everything he could to make our dining experience the best possible. The ship is really clean - cleanest I have seen of all the Solstice ships I have cruised on - and the staff around the pool, lead by Summer, work very hard and were a great success. The ports of call were mixed. Grenada was terrible, so was Antigua. Aruba, Bonaire and Curacao are exceptional ports. Barbados is nothing to write home about. When we were on the cruise a friend was on the Silhouette at the same time during a shore excursion in Dominica experienced a gun battle - and it was real, not an act. Scary port!!! Now the not so good part. The entertainment overall was poor. Eddy was the cruise director, and quite honestly, was missing in action for the first 9 days of the cruise. Samantha Smith was back and again shouted her performance. The Celebrity Singers were mediocre at best and had the weakest vocal abilities I have ever seen on a Celebrity ship. Alysse Brant and Jessie Hamilton were top notch - the rest was yawn - boring. It also appeared that the entertainment was last minute - Eddy, where were you????? With the exception of the last production, the others were pointless, had no story lines and were just dumb. The Celebrity Activities Staff also need to be counselled. They could not wait to get out of their activities - especially the female american calling Bingo around the pool. When the boss (Eddy) seems disinterested, so does everyone else. House Band Inc were loud, and quite honestly a pain in the butt. Worst house band I have ever listened to aboard Celebrity. The Entertainment Section of that ship require a complete overhaul - time for a refit, pardon the analogies. If you do not care about the entertainment, then this cruise is for you. Celebrity need to wake up - competition is getting stiff and people care about on board entertainment. Read Less
1 Helpful Vote
Sail Date: December 2018
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my ... Read More
I am a 45 yo German guy and I've been cruising since 2001. After about 40 cruises with different cruise lines (Celebrity, Royal Caribbean, Costa, MSC, NCL, Cunrard) I think I know what I am talking about. Celebrity has been my first and favorite cruise line so far. During the first years (2001-2008) the experience was outstanding: Excellent food, great pool parties with big fruit buffets, baked alaska parade in the main dining room, Buffet Magnifique, theme parties nearly every night, great party bands at the pool. Later they skipped the more expensive events like the big midnight buffet or the fruit buffet (I can understand that due to waste off food, but these big WOW-events made cruising so special!). Now they've even skipped the Baked Alaska Parade. On Celebrity you've always been treated like a familiy member - no matter how much you've paid for your cabin. Now it hurts and makes me angry to see that all those times are gone. Well ... we all know that cruise lines are cutting back service and try to make as much money out of every single guest as possible. The really bad thing is: On Celebrity Cruises they make you feel like a second class guest if you resist getting ripped off! That has nothing to do with vacation. Now some details: I needed a vacation and decided to go by myself on a 14-N-Caribbean-Cruise on Celebrity Reflection out of Fort Lauderdale. I loved the itinerary because of all the beautiful beaches. Embarkation: Being an Elite Captains Club member I used the priority line for Select and Elite members. Big mistake, because most guests on this cruise have been Elite or higher! There were just 5 or 6 counters for our line (and all disabled people were led by your line and taken to our counters, too) while the line for non-priority guests had more than 10 counters. Well, we found out too late ... and waited about an hour in our priority line. Cabin: The cabin is a big plus. While colors are quite boring, there's a lot of space. The cabin attendant was excellent. He worked hard and did an amazing job. Entertainment: I liked the shows and the guest entertainers. Celebrity still has its own live orchestra on stage - I really appreciate that. The production shows were just ok to me, because I am not a big fan of acrobats. I prefer great singers, dancers and songs that touch my heart. So I liked some shows more and some less. Still the quality was really high! Activity Program: This was just poor. Many trivias spread all over the day and evening. Most other activities were sales events. They tried to milk you like a cow: bleach your teeth, “art” auctions (many silly copies of paintings you will find on all other cruise lines), future cruise sales presentations, port shopping guide presentations, shop-on-board-special-sales, Martini tastings …. If you’re not willing to spend a lot of extra money bring a nice book or you’ll get bored! Be aware that on longer cruises right before Christmas the crowd is really old. I usually enjoyed the mix on previous cruises, but here was no serious mix. That’s still not a big problem. I just blame Celebrity for adjusting all the activity and music program to people being at least 80yo. @Celebrity: even those people still know how to party and enjoy themselves if you give them the opportunity! There was no real party band that rocked any party or played at the pool while we left the Caribbean ports. Instead they had a DJ at all the featured parties at night. One night they had the ABBA mania. What a big event: The DJ played ABBA songs and the crowd stood around the grand foyer (spread on 3 decks) and sang along the lyrics which had been shown on a screen. Sorry, but that’s just poor – at least for a Premium cruise line. Where’s a band with great singers that rock the party? Usually at 11:30 pm all public venues on the ship were deserted. In the Sky Lounge (late night disco) you still found around 12-15 guests every night. The other 2985 obviously went to bed because they were either too old or just bored! This was my FIRST cruise I felt bored – and usually went to bed, too – despite the CLASSIC drink package which I will discuss next! CLASSIC DRINK PACKAGE – check it out before you pay for it: I prebooked the classic drink package (drinks up to 9 USD are included) for around 700 USD. My first experience: I gladly checked the Bar menus. Every bar has its own featured drinks.The bad thing: Before they sell you a drink package they should tell you that ALL the featured drinks are around 11 USD or higher (you can get them when you pay the price difference)! Later I found out that I could find a standard selection of included drinks on the last pages of the bar menus. After a couple of days I got bored of that limited choice, too. Don’t get me wrong - I would have been willing to pay the extra dollars if I didn’t have had the following experience: On the first night I went to the WORLD CLASS BAR to join the Solo Travelers gathering. Quite confident I went to the bar to get a prosecco for 9 USD (which was supposed to be included in my package). The barman told me that at this bar ONLY PREMIUM DRINKS are served. Wow, I was on a Premium Line and had to pay extra (after having paid 700,- USD) to get a drink at a bar where the ship scheduled a gathering for solo travelers? I felt like a second class guest and decided to leave without a drink. At the other bar I asked for Prosecco with some Kir. Well, I was told that they had to charge an extra dollar for that drink. For a dish of sugar sirup? I refused and stuck with my prosecco. Feeling second class continues in the main dining room: The appetizers were mostly nice, but the main dishes have just been excellent at the 3 gala nights. Only at those nights the food reminded me of the good old times when I started cruising. All other nights the main dishes were quite poor. One night the selection was meatballs, spaghetti pomodoro, schnitzels with potato salad and 2 other dishes I don’t remember. The taste was ok, but would you expect that choice on a PREMIUM LINE? Well, my comment was countered by the staff: go to the specialty restaurants and pay an extra fee (up to 55 USD) – there you will get Premium food! Hm … haven’t I already paid a cruise on a Premium Line? Ok, if you book an Aqua Class Cabin or a Suite you will probably get Premium food in the restaurants that are reserved just for those guests. I don’t think that I am willing to find that out any more. My conclusion: YOU HAVE TO PAY EXTRA FOR MOST SERVICES/FOOD/DRINKS THAT ARE SUPPOSED TO BE PREMIUM. Otherwise you will be treated like a second class guest. Nothing special happens on the ship at all. One thing I want to make clear: All the staff on the ship worked really hard and was absolutely friendly. I would never blame them for any negative experience. The company’s policies are the reason for not returning to ships that made me feel home several years ago. Read Less
1 Helpful Vote
Sail Date: December 2018
Picked this cruise for price and length 14 Days for 4600. First night out was woken from deep sleep due to noise in cabin caused by ships movement so they said loud snaps and pops coming from all over cabin couldn't be slept through. ... Read More
Picked this cruise for price and length 14 Days for 4600. First night out was woken from deep sleep due to noise in cabin caused by ships movement so they said loud snaps and pops coming from all over cabin couldn't be slept through. 14 cruises I have been on and this is the first time cabin made so much noise crew was no help. When sailing slow and in calm seas cabin was quiet. I am tired of shore excursions with inadequate transportation crummy busses lousy seats antiquated vehicles next time I cruise will get better excursions on my own. Moving buffet stations and then acting like I don't know where to look one week at one location and then another. Service from bar staff to bring drinks was very hard to come by had to chase them down to get something. Typical over crowding in the main restaurant hard to get table have to hold table while spouse gets food and then get mine. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few ... Read More
We chose this cruise because we were on the Reflection last year and enjoyed it, we were happy to see a new Cruise Director this year, as we didn't care for the Cruise Director last year. Something has changed in the past few yearss, the Assistant Cruise Director, who used to do such a good job at events now seems invisible on the ship. This was noticed last year and even more so this year. Unfortunately the ship entertainment seemed to cater to the elderly passengers for most of the cruise. The shows were poor in the Theatre, we've always, until this cruise enjoyed going to most of the theatre performances, this cruise we chose to stay away most nights. I agree with others who say there is way too much upselling on the ship. I don't want to be pushed into select dining everynight., We were Aqua Spa so we've already paid a big difference to dine in the Blu Dining Room. Enjoyed the Blu very much, the service is alway great and the greetings warm and welcoming. The food was good at dinner, chose mostly not to go to Blu for breakfast. Our room steward was great, for the most part the service was good, but I agree, the service at the pool was non existent. The Cafe Bacia gave outstanding service, always greeting guests nicely and making every effort to make the guests experience a good one. Both embarkment and disembarkment went flawlessly. Enjoyed all of the ports. Our room was nice, clean and comfortable. The Ap doesn't work on Android phones but we didn't know this until about the 3rd night when it showed we had a tender when we didn't. We missed events because the event did not show on the Ap. I wish, if it was known to be inaccurate that would have been explained so that we wouldn't have counted on the Ap to show the up coming events. When we went to the service counter we found the staff to be very helpful. Do the crew get the gratuities or not? I feel that 18% on a premium drink package should cover drink gratuities but it seems everyone expects to be tipped above this amount. Makes me wish the manditory graduities were not in place since so many passengers feel they need to say thank you for good service, yet this has already been paid with the package. Read Less
4 Helpful Votes
Sail Date: November 2018
For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step ... Read More
For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step below our last cruise on the same ship just 18 months ago. This time, we opted for a premium suite hoping for a better or at least similar experience as our last cruise in a basic suite. The suite service was good both times, including Michael's Club and Luminae. However, ship-wide, we had to endure the same spotty service, aggressive sales pitches and lower food quality, etc. along with everyone else on the ship. Some of the worst service was in the Sky Lounge, the Ensemble Lounge, the pool area, and the Oceanview Cafe. Trying to get someone to wait on you was a test in patience. Furthermore, prices for most drinks and extras seemed to have increased as well. Guest entertainers were quite good, while the onboard production shows were disjointed, and too loud. The options for the days at sea were mostly pitches to sell you something, and the free lectures were pretty mundane. I think that the problem may have a lot to do with the recent introduction of the Celebrity "Perks" promotions. The idea is to entice customers to book a cruise by offering extras like a free internet package, free drinks package, free prepaid gratuities, etc. What happens is that there is little incentive for Celebrity to provide anything above the basics that just increases their costs. Instead, they push onboard sales and specialties for extra revenue. Given these issues, getting more from the "Perks" has actually resulted in less quality. We seriously doubt we will be sailing on Celebrity anytime soon again.. Read Less
6 Helpful Votes
Sail Date: November 2018
Celebrity Reflection is a fabulous ship with a great crew. Celebrity Cruises Captains Club. The once great loyalty program of the once best Premium Cruise Line has expired. We completed our first Celebrity cruise in December ... Read More
Celebrity Reflection is a fabulous ship with a great crew. Celebrity Cruises Captains Club. The once great loyalty program of the once best Premium Cruise Line has expired. We completed our first Celebrity cruise in December 1996. It did not take many cruises for us to decide Celebrity was indeed the best. (We have now cruised on 14 other lines.) On our 22nd Celebrity cruise we were the top cruisers and were bestowed the honors and special attention we were amazed at. We are now back on the Celebrity Reflection for the 7th time on our 59th cruise with Celebrity. This is the thirteenth wedding anniversary we have celebrated on a Celebrity ship. Five days into the cruise and we have not seen nor have we received a simple welcome message or note from the Captains Club. (Nor from anybody else.) The Captains Club loyalty program has become an advertising gimmick and nothing else. The only clients on a Celebrity ship that really matter now are the “SUITE PEOPLE” and the “HEAVY GAMBLERS. Never could we imagine a Celebrity ship providing “FREE DRINKS” for the gamblers in the casino. If only Royal Caribbean would recognize our Zenith level on their ships. I guess as the saying goes, “all good things must end”. Entertainment was average but not up to Celebrity's usual standard. The Lawn Club Grill is a great experience and "La Petite Chef" in the Quisine restaurant is a very unique "show on your plate" with excellent food. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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