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Sail Date: March 2013
This was a group of 34 cruisers, most over 70, and most on their first cruise. I chose the Reflection because I felt it would provide a positive cruise experience for these folks with sufficient variety in food and entertainment for all. ... Read More
This was a group of 34 cruisers, most over 70, and most on their first cruise. I chose the Reflection because I felt it would provide a positive cruise experience for these folks with sufficient variety in food and entertainment for all. It was definitely a good decision - they are all asking when we can do this again. Embarkation: Went smoothly albeit a bit crowded even in the Concierge line. We arrived at the port about 12:30 which seemed to have been an extremely popular arrival time. Agents were working effectively and quickly however to get everyone thru the process & on the ship. Ship: Lovely ship, with the feel of a high end boutique hotel. The decor was simple and easy to take in - not too busy. The variety of chair styles and coverings was amazing. Art on display in public areas was tasteful and interesting. Lawn Club and surrounding area was relaxing, uncrowded most of the time, and perfectly manicured. Cabins: We were in a Concierge cabin 9294 on Deck 9. The bathroom design was probably the best on any ship I have sailed on with sufficient room for two gals to put away all of our hair and cosmetic items and have space left over! The cabin was roomy enough for my sister and I, well appointed, and very comfortable. Our balcony furniture was comfortable also (on some ships I have found the balcony furniture to be uncomfortable!). Food: We were on Celebrity Select dining but ate with the same waiter on all 5 nights we are in the main dining room. We had very good service, a waiter with a great personality, and good food. We had been on the Infinity 2 months ago and noticed several of the same menu items which made ordering some of our favorites easy. On one night, one at the table didn't like the item and he quickly exchanged it for another item on the menu. We had one group dinner for everyone in the dining room - the dining room staff was very accommodating and facilitated a great dining experience for the group on our last night. Everyone was more than satisfied with the food and dining staff the entire cruise. Several of us ate in specialty restaurants during the cruise also & everyone was impressed with the food, decor, and service as well. Entertainment: This was probably the only thing I could ask for improvement on. The stage shows were good of course, but the lounge entertainment wasn't the best I have experienced - & the lounge shows were too short (15-20 minute segments). The main lounge band that sang at the pool, in the atrium, etc. was very very good - & the cruise director sang with them often. During a 80's night by the pool, he sang for nearly 90 minutes and was a definite hit! Best cruise director overall I have had in a long time. Conclusion: This was another great Celebrity experience-"Modern Luxury" goal achieved. While I book groups on several cruiselines depending on the make-up of the group, this was definitely an excellent choice for this group of older less experienced cruisers. Most are already working on selecting their next Celebrity cruise. Read Less
Sail Date: March 2013
We have cruised on Carnival, Royal Caribbean, and Celebrity. Celebrity is by far our favorite cruise line. We cruised on the Eclipse last March and loved it! The ships are very similar, but I liked the decor on the Eclipse better.We live ... Read More
We have cruised on Carnival, Royal Caribbean, and Celebrity. Celebrity is by far our favorite cruise line. We cruised on the Eclipse last March and loved it! The ships are very similar, but I liked the decor on the Eclipse better.We live in S. Florida, so we did not have to deal with the airports and or hotels. We drove to the port of Miami, and parked our car there. We got to the port about 11 am and it only took about 30 minutes to register, get our sea passes and board the ship. I was impressed by how organized it was. Once aboard the Reflection, we went to the excursions desk to book and excursion for the kids in St. Thomas. They went on a catamaran, and sknorkeled at the sunken ship site. They enjoyed the ride, but there were very few fish to see. They were very dissapointed. We booked our cruise on the internet, and got the drink package and pre-paid gratuities which was a plus. We also had an on board credit they gave us as well. We upgrated the classic drink package to the premier which we paid the difference for. It was well worth it. That enabled us to get drinks from all the bars up to $12.00. (most drinks were $12.00 or less) Each bar on the ship, shas a different drink menue. They have a very cool molecular bar which has very unique drinks, a great martini bar which has an ice top, and several other bars thru out the ship. We spent alot of time at the different bars talking with friends we made and had great times. The service was very good. We had 6:00 dinner reservations in Opus every night. We sat next to the captains table, but we never saw the captain. We were told that he would not be having dinner in the diningroom because there was not enough room for all the guests. That would have been fun to experience. We had great service and the food overall was very good. Lobster night, which is on the second formal night, was a bit slow, but it was worth the wait. The somenlier was great, we loved her, and she always came to our table just after we sat down to get our order. She even went as far as making my husband sangria, she cut the fruit and made her own special recipie. We really appreciated how wonderful she was. The chef came over to our table one evening and he had a great sense of humor. We went to all the shows except the first one, The shows were good and the costumes were amazing.. The love and marriage game and Liar Liar games were hysterical, a must see. We laughed so hard. The comedian was good, but he did the same show each time. The band and lead singer were excellent. My daughter did kareokee each night they had it, and that was a lot of fun. We had two balcony rooms, they were neat and clean. We only had 2 towel animals the whole time, and our kids room had none. They were dissapointed in that. They did always put fresh towels and make and pull down the bed every day with a chocolate on our pillow every night. Getting seats at the pool was not too much of an issue, we always seemed to find them. It was great that they didn't blare the music at the pool, it was very relaxing. They had Zumba twice a day by the pool and a few water games. Late afternoon the band played which was great. They did lack servers around the pool, we had to get up to get our drinks most of the time. Towels were always on the chairs and they had plenty of extra. The chairs all had cushions which is nice. We went to 3 ports which we have been to before. San Juan, St Maarten, adn St. Thomas. We love all 3 of them. We have seen the islands, so we just walked around and shopped. The weather was great so we were lucky. We took our own bags off and left the ship at about 8:30 as soon as the doors opened. They had two doors, getting off the ship. The one by the theater was very small, the other door the line was wrapped around the ship. We got off very wuickly, went right thru customs and got our car right away. We were lucky, I heard from other passengers who did not walk off that it was a nightmare and they ran very late. We are already booked on Celebrity again in December and will book next March as well. It is a 5 star all the way! Read Less
1 Helpful Vote
Sail Date: March 2013
Our family cruised March 9-16, 2013 on the Celebrity Reflection to San Juan, St Maarten, and St Kitts. This trip was our third Celebrity cruise. We had cruised on the Celebrity Solstice in 2011 and the refurbished Celebrity Summit in ... Read More
Our family cruised March 9-16, 2013 on the Celebrity Reflection to San Juan, St Maarten, and St Kitts. This trip was our third Celebrity cruise. We had cruised on the Celebrity Solstice in 2011 and the refurbished Celebrity Summit in 2012 on our previous cruises. We had high expectations before going and our expectations were all exceeded. Embarkation: We arrived at the Port of Miami at 11:00 am and the check-in process was smooth and efficient. However, we had to wait in line against the wall for over 30 minutes before being allowed to board the ship. Ship: The Celebrity Reflection is a brand-new, state-of-the-art ship that incorporates elegance, functionality and a touch of class on every level. It is well laid-out. The food is at the aft or back (the Opus Main Dining Room on the 3rd and 4th level, the Tuscan Grille, Blu, Qsine and Murano on the 5th level, the Oceanview Cafe on the 14th level), the money is in the middle (shops, art gallery and casino) and the entertainment is at the front (Reflection Theater on the 3rd, 4th and 5th deck, Celebrity Central on the 4th level). On the 5th level, you'll find the Bistro on Five and Cafe Al Bacio, which turned out to one of our favorite spots to enjoy a specialty coffee and a treat. On the 7th level, you can enjoy the main Hideaway lounge, a great place to grab another cup of coffee and read and relax. While on the 9th level, you can get a chance to play on the electronic games in the Game On room. You can also unwind in the Library on the 10th and 11th deck. Moving to the 12th level, you can locate the Fitness Centre at the front of the ship. While on the ship, you probably spend part of your days on the 14th deck enjoying the pools, eating in the Oceanview Cafe or having a drink in the Sky Observation Lounge. A great place to enjoy the sail away is on the 15th deck at the Sunset Bar. Staff: Captain Apostolos Bouzakis and his entire staff are to be commended on an outstanding cruise experience. Captain Bouzakis redirected the ship so we would sail in calmer seas to San Juan, so passengers wouldn't get seasick. Overall, the staff was friendly, professional and accommodating. We wanted to point out the outstanding work of the team of professional photographers on the Celebrity Reflection. They did an excellent job of capturing our vacation memories. We would recommend that you buy a CD of your pictures at the end of your cruise. Food: From the Oceanview Cafe to the Opus Main Dining Room, the food was excellent. For breakfast, we ate primarily in the Oceanview Cafe. There were plenty of choices at breakfast every morning. There was also fresh fruit and an omelet bar for breakfast. We ate breakfast one morning in the Main Dining Room and it was nice to be served in a relaxed atmosphere. There were also several stations set up to allow for the flow of people in the Oceanview Cafe. There was a Mexican station, a Carving station, an Indian Stir Fry station, a Pasta station and a Pizza Station. Our waiter was Felipe and his assistant was Jasmina in the MDR. Both were outstanding and took excellent care of us. Not only did Felipe make food recommendations, he also gave us an overview of the islands that we were about to stop at. On Tuesday, we ate in The Tuscan Grille and our meals were simply amazing. My son and I ate the filet mignon and my wife had the rib eye steak. It you enjoy an excellent meal in a classy and elegant environment; you need to try the Tuscan Grille. The Tuscan Grille is well worth the $30 charge per person. We ate lunch in the Bistro on Five on Friday and we thoroughly enjoyed our crepes. It was well worth the $5 surcharge. We also grabbed a cheeseburger at the Mast Grill twice during the week and we wished we had done it more often. It was also an Excite the Senses cruise and we did enjoy the various specialty restaurants display their culinary skills and dishes one day on deck 4 during the week. Cabin: Our cabin was 7272 and located midship on deck 7, just around the corner from the Hideaway Lounge and the elevators. The bed was comfortable and the room was well designed. Our attendant was Leslie. We enjoyed sitting on our balcony looking at the ocean. Entertainment: Our cruise director Paul Baya was visible, interacted with the passengers, and did an excellent job of emceeing and introducing the acts all week. Paul's assistant David was also great and appears to be ready to a CD on his own ship. The a cappella group These Guys was amazing and a delight to listen to. The best production of the week was Reflection-The Show, which features acrobats performing Cirque du Soleil moves in a Rock and Roll musical in the Reflection Theater. We also enjoyed Landon Swank and his illusions. D'Revelations was also a great band and played many top 40 hits of the 60s, 70s, 80s, and 90s. Ports of Call: We had toured San Juan on our previous cruises, so we didn't book any excursions. We decided to walk around San Juan and returned to the ship. I would recommend that you go up to the port or left side on the 14th deck and take pictures as the ship sails into port in San Juan. It is a great opportunity to capture beautiful pictures of the old fort. In St. Maarten, we booked a private speedboat tour through Soualiga Destinations with Captain Bob (bcass1111@gmail.com). It was the highlight of our cruise and a great way to tour St. Maarten. For great reviews, go to Soualiga Destinations on Trip Advisor. While in St Kitts, we booked through the ship and went on a 4 x 4 Land Rover and beach tour, which was an excellent way to tour the island. Disembarkation: While the staff made every attempt to accommodate the passengers and even kept the Cafe Al Bacio open, the Miami custom officials were slow in processing the passengers and we were delayed 90 minutes in getting off the ship. However, it didn't tarnish an outstanding cruise on the Celebrity Reflection. While we enjoyed our other two cruises, this cruise was a cut above the rest and by far our best vacation. Thank you to the dedicated staff and crew of the Celebrity Reflection for creating wonderful memories for us! Read Less
Sail Date: February 2013
We thoroughly enjoyed a seven day cruise on the Reflection during the first week of February. We were gun shy of cruising because of a poor trip on Disney's Red Boat about 20 years ago. The Reflection is nothing like that. We stayed ... Read More
We thoroughly enjoyed a seven day cruise on the Reflection during the first week of February. We were gun shy of cruising because of a poor trip on Disney's Red Boat about 20 years ago. The Reflection is nothing like that. We stayed in an Aqua Class stateroom (1633) which was lovely. It was much larger than I anticipated. Our room steward, Ozzie, was wonderful and made us feel so welcome. I am very picky about cleanliness, but this room was kept in top shape twice a day. We were welcomed with fresh fruit and flowers, fresh ice tea and bottled water, a bottle of champagne on ice, and canapes. There were quality bathrobes hanging in the closet for our use, plus slippers and a beach bag. The bed was very comfortable. Larger than a queen, but not quite as big as a king. Most nights we enjoyed dinner at Blu. The food selection and service were very good. We were always able to be seated, no matter what time we arrived. Breakfast was also enjoyed at Blu. Freshly squeezed orange juice and grapefruit juice were always offered as well as a variety of pastries including chocolate croissants. The breakfast menu offered lots of great options, but my favorite was smoked salmon with a bagel and cream cheese as well as a grilled tomato. My husband enjoyed the French toast or blueberry pancakes. Blu is a small enough venue that you are able to make acquaintances with lots of wonderful people during the week. The first night on board we enjoyed dinner at the Tucson Grille for 50% off. The food and service were wonderful. Our best meal and service were received at Murano's. The service and quality of food were the best we have ever received in our lives!! The maitre d noticed that I was struggling with the menu and asked if he could help. I explained that I was torn between 2 different seafood entrees. He provided more detailed info, but then suggested I try both. I anticipated half portions of each, but instead received full portions of each, which I proceeded to eat because it was all so good. I then mentioned to our server that we are chocoholics. She suggested wonderful dessert options on the menu, and also brought us another dessert that they are thinking about adding to the menu. In addition to the wonderful food, it needs to be highlighted how well the wait staff worked together. They were like a well oiled machine. If our primary server was busy with someone else, another server would always be there to ensure all was ok with us. That team work was extraordinary and very rarely seen, even in the best of restaurants. We are not big drinkers, so did not purchase any beverage packages. My husband did buy a wine card from the wine cellar. This allowed him to go to the wine cellar and select a variety of different wines to try. You could try 1 oz, 2.5 oz, or 5 oz. I had never seen such a system, but it was wonderful. If you purchased a wine card the first day of the cruise they had a deal. We bought a $50 card and received $60. Every night we stopped by the wine cellar so my husband could select a glass of wine and take it to dinner. The staff at the wine cellar was very helpful and extremely knowledgeable. There were lots of activities and seminars scheduled throughout the cruise. I really enjoyed the talks given by the ship's officers regarding how the ship was built and how it runs. There were also very informative talks regarding shopping tips at the various ports. I enjoyed some pampering. For the first time in my life, I enjoyed a professional manicure, facial, hand & arm message, and a foot & leg message. I was in heaven. We also enjoyed the Persian Garden, though didn't use it as much as we hoped. It wasn't because it was too crowded, it was more because we were doing other things. When on the ship during the day, we enjoyed lounging around the pool area. We could do people watching, reading, or napping. We would then grab a burger at the Mast Grill. Quick and convenient. We were always able to find a couple of lounge chairs. I especially enjoyed our stop in San Juan. I thought that arriving there at 3pm would be awkward, but it worked for us. We set off on foot by ourselves and enjoyed the walk to Castillo San Felipe del Morro. It is a national historic site. We enjoyed touring around and learning about the history of Puerto Rico. The streets of old San Juan are so quaint and clean. The buildings are painted such vibrant colors. It was really a very enjoyable couple of hours of walking. The next two days we spent docked in St. Maarten and St. Kitts. We enjoyed shopping in both ports, but found the locals in St. Kitts too pushy. Too many going after you with taxi tours, wanting to take your picture with ratty looking monkeys, etc. It was a turn off. Our evenings were typically spent enjoying a wonderful dinner, then heading to the Reflection Theater for some wonderful, Las Vegas like entertainment. After the show we would head to the casino to play the slots, and finally we would enjoy lots of live musical performers as we would make our way back to our room. The only negative of our entire vacation was the service we received in Miami's Airport Sheraton Hotel. We had arranged and paid for the hotel, as well as transportation from the hotel to the port, through Celebrity. We were told that the hotel has a courtesy bus that will transport us from the airport to the hotel. We waited at least a half hour before it finally arrived. It was then so full that my husband had to stand as the driver drove rather quickly through curvy construction areas. Not very safe. When we arrived at the hotel, we noticed that there was already a long line of people waiting to check in, so I quickly got in line as my husband collected our luggage from the bus. It still took 20 minutes to work our way to the front of the line. When I asked for the information regarding our transportation the next morning to the port (Celebrity told us that upon check-in we would receive info regarding the transportation to the port), the clerk had no idea what I was talking about. It turns out that the hotel also offers transportation (for a fee) to the port. They were ignoring/playing dumb that Celebrity guests already had prepaid for this service. We met others as confused and annoyed as we were while we waited for at least an hour and a half in the lobby until our prepaid bus arrived. We felt that taking a taxi would be our back up in case our prepaid bus never showed. Celebrity really needs to remove Sheraton from their hotel list, or ensure that they treat their guests appropriately and don't begin their vacation with so much stress & uncertainty. Overall, our Reflection cruise was top notch. I couldn't have asked for better service, better food, or more pampering and relaxation.   Read Less
1 Helpful Vote
Sail Date: February 2013
My wife and I have taken several cruises over the years and we were generally pleased with all of them but from the minute we stepped on this ship we knew we were in for something special. Check in was organized and easy, no long lines ... Read More
My wife and I have taken several cruises over the years and we were generally pleased with all of them but from the minute we stepped on this ship we knew we were in for something special. Check in was organized and easy, no long lines since they start early. We stepped onto the glass enclosed elevators and as we flew up toward the 14th deck we encountered an engineering marvel. There suspended seemingly in mid air is a beautiful live tree, visible from all of the elevators in that bank. The next few hours were spent in exploring the ship after the obligatory stop at the buffet lunch of course. We love to sit outside when we eat and Reflection has many tables just outside the buffet area. During the tour, my wife and I could not stop marveling at the interior design. The furnishings were plush and comfortable, and the art work was creative. Our room (a veranda room) was comfortable and the bathroom spacious. Our first day and a half were at sea so all the passengers were onboard. This is sometimes problematic but there were plenty of lounge chairs available. Another thing I was pleased to see was that fresh towels were always available. On previous cruises towels were hard to come by 2 PM in the afternoon. The food on the cruise was just fine. Breakfasts were available in the main dining room and at the buffet. The buffet was well organized. A staff member wrote down what we wanted on our omelette, and within 2 minutes your name was called and a hot fresh omelette was on your plate. Ice cream was available from 12 to 10 PM and you could get it topped with M&M's or other goodies. We were onboard for the Superbowl. They did such a great job. The theater was used and decorated in both team colors. The food made it feel like we were tailgating, wings, burgers, franks and nachos. They could not have made it more fun. We went to one specialty restaurant and it was the highlight of our trip. The Lawn Club Grille is not to be missed. You actually get to cook your own dinner next to a professional chef. I learned so much about grilling from him. I also had a blast making our first course, spinning pizza dough high in the air as my wife took videos of me, priceless. I can't end the review without mentioning the talent onboard. They were great. I especially loved the comedy magician Scott Alexander. His magic was jaw dropping and the way he delivered it was a riot. I've been on many other cruises and you over hear people talking to each other in the hot tubs or on the elevator. On this cruise, I never heard a negative comment which is amazing. I could go on and on but no need. You will love this cruise!!! Read Less
Sail Date: February 2013
My partner and I have previously been on the Eclipse and Solstice, so this ship was very familiar. Although there is an additional level of cabins, the layout is actually better on the upper decks than on the other ships in this class. ... Read More
My partner and I have previously been on the Eclipse and Solstice, so this ship was very familiar. Although there is an additional level of cabins, the layout is actually better on the upper decks than on the other ships in this class. The ship is brand new and beautiful. Very nice artwork throughout. We didn't miss Quasars, which is now a conference center. Frankly, we never saw anyone use Quasars on the other ships anyway. The Sky Observation Lounge is smaller than on previous versions of the ship because of the addition of new suites, but it is still adequate and very nicely furnished. We stayed in cabin 1620 which is on the "bump out" section of the ship and has a huge balcony. Very nice. The cabins are, in my opinion, small and kind of cramped especially when the bed in near the door instead of the balcony. Nonetheless the cabins are nicely furnished and comfortable. The bathrooms are laid out excellently and quite large for a cruise ship. They have nice touches like fog free mirrors and nightlights. There is insufficient drawer space in the cabins although the closet is adequate. The bed is comfortable, but even with the "pillow menu" neither of us could find comfortable pillows. The room service attendant was excellent. We hardly saw her after the first day, but the cabin was always clean when we returned and there were always plenty of clean towels/glasses, etc. We tried 3 of specialty restaurants and enjoyed them all. The best was the Lawn Club Grill. The flat bread appetizer (which was actually a pizza) was awesome. The restaurant is, however, over priced at $40. Quisine is a great experience and I think worth the $40 surcharge. We have eaten in Tuscan Grill several times before and we were not disappointed. The food and service were excellent and worth the $30 surcharge. We did not try Murano's this trip because we both feel it is stuffy and overpriced having dined there twice before on other trips. Our main restaurant was Blu because we had an Aqua class stateroom. The food is consistently good in that venue as is the service. On three Solstice cruises we have yet to try the MDR.The cruise line says they have added additional deck chairs, but it was still difficult to find sunny deck chairs on sea days. There were many "chair hogs" on board. I actually did see the pool attendants pick up peoples belongings from chairs that had not been occupied for a long time. Good job! The Solarium is very nice as it is on all the Solstice ships. For the first time we tried the Spa Grill and were pleasantly surprised. The ahi tuna was very good. We saw a few of the shows. The production shows were good, not great. The magician was also good, but again, not great. We did try most of the bars and enjoyed the Martini Bar and the Sunset Bar best. The new layout for the Sunset Bar is much improved. I had the drink package and thought it was worth the money if for nothing else than the convenience. I noticed on this voyage that most of the passengers had some sort of drink package as very few receipts were printed out by the bartenders. I also noticed that very few people seemed to tip the bartenders. I know 15% is included in the price, but many them went above and beyond and deserved extra compensation. In general, the service throughout the ship was uniformly excellent. We had no complaints about the service. Read Less
1 Helpful Vote
Sail Date: February 2013
Our pre-cruise hotel was the Miami Four Seasons. Got an excellent last-minute price through Priceline...was well worth the wait. Took a taxi to the Port of Miami arriving around 11:30 a.m. Things seemed chaotic and had trouble locating ... Read More
Our pre-cruise hotel was the Miami Four Seasons. Got an excellent last-minute price through Priceline...was well worth the wait. Took a taxi to the Port of Miami arriving around 11:30 a.m. Things seemed chaotic and had trouble locating someone to assist arriving guests with their luggage. Eventually all taken care of and quickly processed through. First, the ship. The Reflection is very sleek with a contemporary feel to her. Layout was perfect and easy to learn how to get around and where everything was. We liked that the PA system was only used a couple times a day. Our Concierge Class cabin was located at the stern of the ship, but could not get access until around 1:30 p.m. Only problem with this location was black granular soot was all over the balcony furniture and deck the first morning. Brushed off the chairs and had morning coffee, but ended up with black streaks on our shorts and socks. The cabin staff took care of it and our clothes were cleaned no charge. They also put extra large towels in our cabin to cover the balcony chairs should soot happen again. They said it had to do with the winds. But the view made the cabin location worth it !! The cruise itinerary could, or should, have been better. San Juan is a late arrival and not geared to those wanting a beach day. There were long lineups to exit the ship. We did a bus tour that put half of us to sleep. Definitely too late arrival for a good beach day. St. Maarten is perfect and my favorite port of call. Beach, restaurants and shopping are all right there. No tour buses or taxi's needed. St. Kitts is good, but tour is needed to get to a beach. Took a taxi tour offered at the wharf to see the island. Three days (plus Puerto Rico) at sea is too much if you are craving beach time. Pool areas are very crowded and busy on those days. You can always get a lounge, but not always in a location one would prefer. The staff on Reflection are excellent. Very friendly and always willing to assist. Enjoyed Muranos and Lawn Club Grill. Opinion is worth the extra price. Food quality, service and presentation was excellent. Here is my only major complaint. I booked this cruise well in advance, around May, 2012, and received complimentary gratuities and a $75.00 credit. About a couple of months prior to departure, Celebrity announced a beverage included - promotional package called 1-2-3-Go. I contacted my travel provider to ask for access to the better comps that were offered, and was told definitely NO !!! After talking with several passengers after departure, found out that they also had similar situation, but their agents called Celebrity directly and their comps were upgraded to include alcohol and beverages. My advice, call Celebrity directly and talk with representative and make your case. Those who book well in advance should not be penalized with access to better inclusions that those who book last minute were able to access and enjoy. Cabin prices stayed the same, just the inclusions greatly improved. Just doesn't make good business sense to have ticked off customers, now does it !!! Read Less
Sail Date: February 2013
The new Celebrity Reflection is a stunning ship, with grand public rooms and a high level of service. I shared a cabin with my partner. My best friend took a single. Embarkation - (Miami) Fast and efficient. Very few lines to wait ... Read More
The new Celebrity Reflection is a stunning ship, with grand public rooms and a high level of service. I shared a cabin with my partner. My best friend took a single. Embarkation - (Miami) Fast and efficient. Very few lines to wait on. Staff and Crew - Our cabin stewards was efficient, but my friend's was slow to respond to simple requests. However, there was hardly a crew member who failed to say, "hello". I saw officers, including the Captain, regularly mingling with passengers. The cruise staff were very active. The cruise director, Paul Baya, entertained at the deck party and seemed everywhere on board. The ship's crew knew how to involve guest at their dance parties. The Sky Lounge usually had good music. Cabin - We started the cruise with an outside cabin directly forward. We heard excessive noise during the evening as waves hit the bow (sounded like giant 'booms') due to rough seas. The ship was very accommodating and followed up with a change of cabin in the same area, yet much quieter. The level of professionalism at Guest Services extended to the Hotel Manager writing me a personal note to make sure all was OK. The cabins were comfortable with quality bedding. Passengers can ask for feather or body pillows. There are nice touches like flat-screen TVs which pull out of the wall and tilt. The balconies are private. One concern is the storage space above the bed, which is difficult for shorter people. The bathrooms are well designed with a large shower and lots of space for toiletries. Note: Celebrity, like most ships does not allow passengers to bring irons onboard. We tried, but they found it in our luggage. They left the booze alone, but took the iron (!). [We got it back after the cruise.] What I don't like is the fact that RCCL ships do not provide a laundry room with irons and ironing boards. This forces you to use their paid services. Public Rooms - The theatre is lovely, the shops beautiful, with more jewelry stores that one could possibly need. The decoration in the corridors near the shops is very elegant, with high ceilings. The bars were popular, especially the (iced) martini bar. One thing I didn't like was the fact that nearly all deck chairs were placed right next to each other, with little space to move them for privacy. This is partly because so much of the top deck is taken with the lawn or the (pay-for-use) alcoves. While the alcoves were used, the restaurants on the top deck (for-fee) were usually empty. The lawn is nice, but simply takes up too much space where they could have deck or other lounge chairs. The library was large, but the books seemed old. The nook area for reading was very popular, as was the game room. There were two smoking areas, one near the pool and buffet. It's time Celebrity end all onboard smoking Food - the MDR food was quite good. Salads were very fresh, but veggies seemed uninspired. As someone who eats fish nearly every night, I was happy with most preparations. My travelling companions enjoyed veal, beef, and pork. Desserts were not particularly special, which was a disappointment. One night we ate at Murano. We enjoyed bronzini, lobster, Chateaubriand, and Dover Sole. The desserts there WERE special, including a Grand Marnier souffle. Another nice touch from Celebrity is the extent of their room service menu. While Princess has cut out most hot dishes for breakfast, Celebrity still offers a full in-cabin breakfast and a large day/evening room service menu. Your cabin steward calls you, letting you know he or she is on the way with your food. The buffet had a nice variety of food and the Oceanview Cafe had a nice outdoor sitting area in the aft of the ship. It was disappointing that high tea was only for Elite. Activities- We played lots of trivia and danced in the evening. This cruise offered a magician (very good), Elton John impersonator (also good), and 3 production shows. The singers and dancers were fine; however, the shows seemed to have little in the way of an organized story or them, which made the choreography seem uninspired. Kudos to Celebrity for excellent Select and Elite cocktail parties. They offered more than your ordinary rum punches and mimosas. Ports of Call: San Juan - We'd all been to the ports before, so for us, it was a lot of same-ole-same-ole. In PR, we walked around Old San Juan, took the free tram to El Morro, and stopped by the pier for a mojito. At night we took a walk by the city walls. St. Thomas - We went to Megan's Bay, beautiful as ever, but too crowded. Five ships were in port that day and the crowds took away from the beauty of the beach. We docked at Crown Bay, where there a lot more shops than the last time we were there. Supreme Liquor is still there, with prices that beat the larger Riise's. St. Maarten - We took a cab to Orient Bay, which we visit each time we're on the island and went over to Club Orient for nude sunning and swimming. It's still a special place. Disembarkation: The ship's procedure was very organized, but once you get your luggage, the lines were long. We parked at the pier, which cost us $140 for the week ($20 per day). We look forward to our next cruise on Celebrity; it's certainly one of the best cruise lines afloat. Read Less
2 Helpful Votes
Sail Date: February 2013
We cruised out of Miami on the new Reflection Ship.The Ship was amazing.Our balcony room was nice, new and very clean. The bedding was tip top. We did get on the Concierge Level and compared to other cruises, the treatment was actually ... Read More
We cruised out of Miami on the new Reflection Ship.The Ship was amazing.Our balcony room was nice, new and very clean. The bedding was tip top. We did get on the Concierge Level and compared to other cruises, the treatment was actually worse on this cruise.They came into your cabin 2 times to do the usual, but we had to beg for ice and there was never any "special treatment" due to concierge class. Same old dried flowers and fruit in room daily. Melted ice by the time you got to your room. The food & service on the rest of the boat were excellent. We got the all-inclusive drink plan and it was well worth it. The bartenders poured a heavy pour, so no lacking on that. The pool boys were terrible at recognizing you needed anything and once they found out you had "the card" then they really ignored you. They doted ot people with credit cards and the people who were giving them tips.Believe me, we were IGNORED several several times! Entertainment of the ship was pretty good.Food in the dining room...excellent. The Ports of St. Kitts and St. Martin were also very disappointing. Very poverty stricken Islands and not a lot of pretty beaches or excursions that were worth the $$$$. Read Less
1 Helpful Vote
Sail Date: February 2013
We did not get off to such a good start. We decided to drive to Miami which we will never do again. The ride from the Ft Lauderdale Area into Miami was traffic laden with a lot of thoughtless drivers. It stayed that way the whole time we ... Read More
We did not get off to such a good start. We decided to drive to Miami which we will never do again. The ride from the Ft Lauderdale Area into Miami was traffic laden with a lot of thoughtless drivers. It stayed that way the whole time we were there, and we came in 2 days early for the cruise. We stayed at the Hampton Inn Blue Lagoon (Very nice) and they let us park our car there for the week. It was so much easier letting someone else do the driving. We got to the pier about 11 a.m. Saturday and were whiskedd through security and registration. Then we came to a dead stop. We were ushered to a place against the wall in the registration areas and there we stood for 50 minutes. There were no seats or much space. We watched as many, many people were allowed to go on boardd. We figured we were the "untouchables" of the cruise passengers and had to wait with the masses and get on last. More and more people were directed our way until there were several hundred of us standing in lines. By the time we were allowed on boardd, I had formed an initial bad impression of this cruise line. But wait -- that really was the worst thing that happened all week. As we were offered a glass of champagne as we entered the ship, and we saw how beautiful this ship is, the bad impression melted away. We went upstairs to the buffet which was magnificent. If there was not something to your liking, then you are one very very particular eater. You name it, it was there, including a homemade ice cream parlor of sorts with some of the best ice cream I have had. By the time lunch was over so was the bad impression. Our room was a very pleasant surprise too. We were at the very front of the ship and our room had extra space at its large slanted window which looked out over the very front of the ship. The room was quite large by ship standards because of this slanted front wall. We had great views. If you want something different, book one of these front rooms. The room also was quiet. Dining was very good everywhere. The buffet upstairs of course was great and varied. Breakfast at the buffet was better, I thought, than the dining room because they had some things there -- cheese blintzes, waffles with lots of toppings, more bread selections, cheese, and regular pancakes for us, that the dining roomm did not have. A place above the pool area had hamburgers and hot dogs most of the day. You could also get self serve soft ice cream there. Dinner was a great experience. The selections were fresh, tasty and varied. We had great waiters who gave good suggestions. We did notice a lot of people came in about 15-20 minutes late which made it hard on the waiters. One of them even remarked to us how they appreciated that we were on time. This cruise served a lot of lamb and veal which we like. We also had the largest lobster tail I have ever had -- at least 1/2 lb. And cooked perfectly. We ate at the alternative Restaurant Tuscan Grill and found the food on par with the Dining Room which was very good. The difference is the attentiveness of the staff,and the atmosphere. The shows were good. All the troupe ones got standing ovations. For the others there was a singer and a magician who were good too. We went to a late night comedy show that was hilarious. The ship itself is gorgeous. There is an area on deck for adults only that has an enclosed pool and we spent a lot of time there. In the evening there would be music and dancing at the bottom of the atrium. And there is a lovely bar on the very back of the ship outside that was so nice to be at. We also found a place called the hideaway which is situated on an upper level of the atrium where you can sit quietly or read and enjoy some coffee, tea or hot chocolate. We saw people using it in the early morning -- probably early risers who did not want to disturb their roommates. We attended a reception for people with anniversaries/newlyweds and the past passenger party. Both were very tasteful and enjoyable. We felt like a lot of effort was put forth on this ship to ensure we had a great cruise. The workers were pleasant, and helpful. The ports of San Juan, St. Thomas and St Martin were fine. We were lucky we had good weather and calm seas. It was sad to have the cruise end. We will certainly cruise Celebrity again. I think they have maintained a lot of the service things we seasoned cruisers miss from cruises past on other ship lines. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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