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Sail Date: November 2013
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's ... Read More
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's "Modern Luxury" on this ship. Part of this came from the fact that there are so many people on this ship, that even the facilities that are meant to be low key feel hectic. One example is the serenity pool. This is a heated pool area inside an atrium with fountains and led lights. By the design, I can see that it's mean to be a tranquil area. However, it is also a main walkway to access different parts of the ship, so there is always commotion from the constant parade of people walking by. Another example is the much touted Lawn Club. Except for a couple of activities on a week long cruise, this area is always closed. And one more example, the pool chaises are jammed right next to each other. There is literally no personal space to put a book or a drink or anything. And even with being crammed like sardines on the deck, there still are not enough chairs to accommodate everyone on the ship. By noon, there is a constant scramble of chairless passengers trying to search for their own piece of the sun, and if they want shade, forget it...they should have been out there by 8am! The service on this ship ranged from terrible to nonexistent. Starting with nonexistent. On this particular cruise, Celebrity offered a free drink passage as a perk to book. A high percentage of passengers had a drink passage. However, there were no servers to provide drinks. In one week of cruising, at no time did a server roam the decks asking people if they would like a drink. This required that passengers walk up to the bar to get their own drinks. But this also meant that there were huge lines at the bars, so getting a drink was often a 20-30 minute wait. Does this sound like "Modern Luxury"? Moving on to terrible service. I could provide a huge list of things that happened. At one point a bartender got aggressive with me because he made the wrong drink. I insisted on him making a new one. This was at the martini bar, which was swamped, but I waited 30 minutes to get my drink, and i was not willing to compromise after such a long wait. The pissed off bartender slammed my martini down on the bar sloshing half the drink out and walked away. I was so upset by the incident, I reported it to guest relations, but all they said was sorry. They made no offer to even talk to the martini bar manager about the incident. They really just did not care. Another incident happened when I asked a bartender to bring me my drink. I ordered my drink at the bar, and I was sitting 20 feet away, but was concerned I would lose my chair. He refused. At this point, there were two other bartenders at this bar, and it was quiet so I was not asking him to leave an unattended busy bar. During a lecture, a bar was being dismantled, disrupting the entire event. Dirty glasses sat in my room without being replaced. Soap and towels were never replaced. The gym was never equipped with cold towels, even though there was a box that said "cold towels" So many wrong dishes were brought out in the main dining room, we just stopped eating there. The food quality was so bad at the specialty restaurants, one of the waiters in Tuscan Grill apologized for the meager appearance of a steak I ordered. Shore excursions were disorganized. One sailboat trip required lining up on a hot pier with no shade for 45 minutes while the staff tried to get things organized. I could go on and on about similar incidents. Also, I don't want to give the impression that I'm high maintenance, because I actually very easy going and friendly. I actually became friendly with many staff members from this cruise. Many of them told me how unhappy they were working on this ship for reasons ranging from ship management to corporate management. I reached out to corporate management about my negative experience on this ship. I heard back from Tanji Smith from the Office of Michael Bayley, President & CEO. She also did not seem to care about my subpar experience. She simply thanked me for my insights. There are many cruise lines that really do provide a wonderful, modern luxurious experience, but this is not one of them. Read Less
1 Helpful Vote
Sail Date: June 2013
Previously cruised with RCI and MSC, RCI was superb , delivered in every department, food , entertainment, style etc, MSC,Fantasia fantastic ship, food not to standard. Low price but only food let it down, so went up market to Celebrity ... Read More
Previously cruised with RCI and MSC, RCI was superb , delivered in every department, food , entertainment, style etc, MSC,Fantasia fantastic ship, food not to standard. Low price but only food let it down, so went up market to Celebrity Reflection 10 day med cruise. Sold as flagship , step above RCI, booked, and looked forward to exciting, entertaining cruise with 2 other couples. What a let down, ship lacked the pizzaz of the MSC Fantasia, and the traditional grandeur of the Independance of the seas. Bland modern decor but lacked something to give it that wow factor, entertainment well below standard, one accapella group and a pop group that appeared everywhere, shows in theatre only had 2 acts in each show, again of low standard. Ventriloquist was good. Sin city comedy club which was on every 2 days, 5 times approx each cruise but with a comedian who repeated his act word for word 5 times in the cruise, he was funny, but not for a second, third, fourth time etc. We had to keep moving around the ship every 45 minutes to try and find some form of entertainment, but why , we are the customers so why wasn't there enough entertainment, and of a high standard. No night club, only a library, with very few users, a hideaway, where I think most people hid away in, and most restaurants where you had to pay a 80 dollar premium per couple to eat there but we're always predominantly empty. Do Celebrity think people want to pay on top to eat just to be seen as the chosen ones? Why not up the price and include all restaurants? Or get rid , keep some and provide more entertainment. Also quizzes, competitions etc with the amazing prizes of a celebrity pen or luggage tag.........need I say more, cabanas on the grassed area for 150 dollars a day, again predominantly empty........drink expensive, plus extra 15 % added to bill. A cruise that is being sold to people as a cut above for celebrities but totally missing the plot, we don't want ipad courses, pathetic markets every night trying to sell you overpriced souvenirs, and low rate shows and the same entertainment every night, or a comedian doing the same show word for word for 5 nights out of 10. Are Americans so naive that they think this is what you should get for your money? No , you are the customer so please celebrity start talking and listening to your customer and even though the clients are mostly over 50 they are not past it and won't accept any rubbish. 6 very disapointed customers who will not be returning to Celebrity or recommending to friends as did not get what the brochure said, very disappointing! Read Less
2 Helpful Votes
Sail Date: March 2013
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have ... Read More
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have never seen the type of disorganization across all areas that we experienced on this ship. Disorganization is only one of the problems we experienced. Our complaints span from our dining room experience, to butler experience, excursion experience, Suite experience (who builds a new ship without an outlet in the bedroom!!!!), and entertainment experience -- or lack thereof. The incompetence we experienced even extended to our last day -- we were never provided with a questionnaire to rate the ship and our cruise experience. We were booked in a Celebrity Suite, and our son and guest traveled in a veranda suite. When I spoke with the booking agent, I told them that we were Owner or Grand Suite travelers on Royal Caribbean. The agent assured me that this suite would be the one most comparable to our RCCL experience. What a shock when we arrived to a totally closed-in bedroom that let virtually no light into the room, where we had to squeeze by one another to get into closet. The bathroom was pathetically small, and there was no way that the two of us could do anything in the bathroom at the same time. Why anyone would build a new ship and eliminate outlets from the bedroom is beyond me. My husband sleeps with a CPAP machine, which meant one of two things both involving an extension cord -- either we could plug in the cord each night in the suite room under the desk.....or, we were offered the option of having the cord taped down to the floor for the week. That is just not what should happen in a suite that costs almost $7,000 for the week! Our experience with our butler was a joke. When we arrived at our room, none of the typical paperwork was there -- no excursion tickets, no information on the ship and events. We called him when we realized we needed an extension cord for my husband's medical machine. Three hours later, no visit from our butler to introduce himself, and no extension cord. We called again and insisted that he come and introduce himself, which he did. The next day, we needed our towels refreshed mid-day. We called Cesar before lunch, went to the pool, returned three to four hours later -- no towels. On Monday, my husband went to Guest Relations to ask how we could make arrangements NOT to tip the invisible butler. He explained the situation. Two days later, on Wednesday afternoon, we heard from the head of in-room services, and this was changed. At this price, and with this reputation, we should not have had to do this! The dining room was another joke. On day one, our assistant waiter, Alex, got sick or hurt or something that made it impossible for him to return to the dining room. So, on day two, our waiter served all his tables by himself. Robert was amazing, and did so with a smile on his face....but it was hectic, and slow. On day three we had a wonderful dinner at Murano. Day four -- the new assistant waiter Alex arrived, and was completely unprepared to help our waiter. Day five we happily dined at QSine. Day six was a disaster as our waiter tried to serve all of his tables lobster tails with limited assistance. When we called over the maitre 'D, who knew there was a problem there since he stopped by for his one and only visit to our table on day two, he asked why we didn't call him over every evening. Is that our job on our vacation? The bartender NEVER came to the table until we demanded they do so on day six. Btw -- on Celebrity, we found out that waiters do not offer grated cheese or cracked pepper.....unlike RCCL. Nor do they offer after dinner drinks. In St. Kitts, we signed up for a snorkeling excursion. We left the pier along with a group from RCCL Independence of the Seas passengers. When we got to the docks, we watched as they were led to a clean, new, beautiful boat for their snorkeling tour. We were led on to a dirty, old ship, which broke down 20 minutes into the trip, and had to return to the pier. They returned our money, but we had a lost excursion day. Sad, since this was only one of three ports. It is hard to comment on the entertainment since most evenings the entertainment wasn't available after our late dinner seating. Celebrity needs to look around and do a real assessment of who is traveling with them. On the night of the Love and Marriage Show, which was held at 10:45 in the small theatre, it was standing room only, with people standing in the hallways to hear the show. Can't Celebrity see that there are a range of different demographics on the ship traveling with them....and not all of them go to bed before 11pm? It is incredible to us that Celebrity is owned by the same company as Royal Caribbean. As seasoned cruise travelers we know what to expect. Our experience on this cruise was just horrible and it is hard to see how we would ever cruise with Celebrity again. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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