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230 Celebrity Reflection Cruise Reviews

Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and ... Read More
Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and Mardi Gras cruise. I must say we were very disappointed. Here's why: The Concierge Class is supposed to provide you with special amenities and services. For example: we are supposed to receive a selection of fresh fruits daily. This selection is limited to apples, oranges or pears. The same fruit day after day. To me, this is a very limited selection. We are supposed to be provided with plush 100% cotton bathrobes and towels. True for the bathrobes but not the towels. When we asked our steward, he indicated that these were no longer provided. Celebrity embossed key holder... nope! Main and specialty restaurant seating time preferences... nope... there is no priority for Concierge Class. First come, first served! All this to say that the Concierge Class is disappointing! Next cruise, we will try the Aqua Class. Let's move on to the positive comments: we thoroughly enjoyed the entertainment, the excursions and the specialty restaurants. Our overall experience was so enjoyable and we are booked on another Celebrity cruise in March 2018. Read Less
Sail Date February 2018
Sailed on the Reflection to New Orleans and the Caribbean. We were offered an upgrade for a fee from Celebrity 2 days before our cruise from Aqua class to handicap accessible Sky suite. We took it but could not check in or print shipping ... Read More
Sailed on the Reflection to New Orleans and the Caribbean. We were offered an upgrade for a fee from Celebrity 2 days before our cruise from Aqua class to handicap accessible Sky suite. We took it but could not check in or print shipping labels as it was closed already. Arrived at the port and asked porter to tag our bags no problem. Went inside to check in and did not have any info or keys for us. 30 minutes later we got our keys that they had to make for us and no other info. After boarding we went directly to Michaels club to talk to the concierge as we have never been in a suite with Celebrity. She had no record of us and had to call corporate. 20 minutes later she had our info and told us we had all 4 perks and that was great. Our suite was really nice with a large bathroom a large balcony. Our stateroom attendant was great one of the best we ever had. Our butler not so much and we had no idea what we got with the suite as we never got any info from anybody. Our butler brought us breakfast 2 days and a pot of tea for my wife once. He did bring us ice every morning and took our laundry bags twice. I did ask for him not to bring any more fruit and he did not but asked him to empty the refrigerator and he did not until I asked our attendant. So, having him was no more than having a stateroom attendant assistant. We have sailed all the Solstice class ships except the Reflection and really liked some of the changes they made especially the back of the ship. We had dinner the first night in Luminae and the menu was very small but you could get things off the MDR. The service was great the food ok and the wine list was very small. We had the premium drink package and there were not many good choices of wine by the glass that would not cost extra. And the wine list by the bottle was very small with limited choices and we never bought one. And the noise level was very loud. We tried lunch the next morning and never went again for lunch. Dinner the second night was better. The next 3 nights we had dinner in New Orleans twice and one night no dinner as we were at the parade. We did miss Blu; the buffet was good for breakfast and lunch when we ate there. We also went to the Lawn Club for dinner. The setting was great the food not so much. My wife’s Filet was ok my first Ribeye steak was way over done and I sent it back. The second was cooked perfect, but the taste was just ok I have had better. Went to the Porch the next night again the setting was great but food hit or miss. The Seafood tower for 2 was very good although our waiter told us it was really big and could be a meal it but it was not that big. The lobster roll had 4 small pieces. The biggest joke was we ordered the mussels that were supposed to be a large portion in red sauce like the picture outside the restaurant showed. We got 6 New Zealand mussels with some stuff on top. When I questioned our waiter that this was not what I ordered and wanted the one as advertised he said they did not serve them they only had the New Zealand mussels. Why would they advertise something they were not serving. Entertainment was good what we saw. We booked this cruise mainly for the New Orleans stop for the Mardi Gras since we never been there for it. And we had a fantastic time!! Sunday night we got there and were off the ship 7 pm and had reservations at Galliano. Which turned out to be only a 5-minute walk once off the ship. The food and service were very good and our waiter asked us if we were going to the parade that was 2 blocks away and starting soon. An unexpected surprise and lots of fun. Monday night and Fat Tuesday day parades, we had tickets that I purchased through New Orleans Mardi Gras site; which were so much cheaper than Celebrity $199 each per person per day. We got tickets on Charles street near Lafayette square with the VIP tent for $265 total for the 2 days. So, we got to go to parades all 3 days and had a great time. We did go to the outlet shops right at the port to get a few warmer things as it was cold and damp Monday. And then Tuesday night we had dinner at Mulate’s which was right across the street from Galliano. The service food and live music were great what a great ending to our stay in New Orleans. Read Less
Sail Date February 2018
I will begin with the positives. Beautiful ship, cabins comfortable with everything you need, staff were brilliant and the cleanliness was exemplary. Negatives: there were only two choices for evening meal which did not require ... Read More
I will begin with the positives. Beautiful ship, cabins comfortable with everything you need, staff were brilliant and the cleanliness was exemplary. Negatives: there were only two choices for evening meal which did not require you to pay a substantial extra cost. These were the main restaurant Opus and the Ocean View buffet where you would also go for breakfast and lunch (there was a burger bar on the deck for lunch if you like that type of thing). The main restaurant was not a pleasant experience, it was chaotic noisy and people were crammed in like sardines. On top of this the food was dreadful and I do not exaggerate. For example I had fish three times and each time you would never guess what it was because it was razor blade thin. I thought at first they had forgotten to put the fish on the plate. The presentation of the food was no better. We paid 40 dollars each to eat at Morano’s one night because we wanted at least one decent meal. This was lovely but surely you should expect reasonable food within the cost of the cruise. The buffet was ok but didn’t change much. The deck was also crowded and sun beds so close to each other you were almost sitting on each other (that’s if you could find a free one which we often couldn’t so only choice to sit on the balcony. There were many lovely areas which were set aside for higher paying guests and excluded those who only paid the standard price. It is quite annoying to see all the lovely space which you can’t use because although we’ve paid a lot of money to come on the cruise we only get second best. There are some lovely shops on board the ship which sell expensive jewellery and bags but if you forgot to take your toothbrush or you run out of sun cream your in trouble because there are no essentials available. There was no shower gel in the room and you couldn’t buy it on the ship. We did two excursions with Celebritywhich were very expensive for what you got. If we went again which we wouldn’t we would arrange our own excursions at the port which is always easy to do and far cheaper. If you like gambling half of one deck is taken up by the gaming machines. We would not go with Celebrity again P&O was much better Read Less
Sail Date January 2018
This was our 8th cruise (3rd with Celebrity, 2nd on Reflection). We are a married couple in our late 40s with no young children and we love cruising. I am sorry to say that I am not sure Celebrity can say the same any more. I will detail ... Read More
This was our 8th cruise (3rd with Celebrity, 2nd on Reflection). We are a married couple in our late 40s with no young children and we love cruising. I am sorry to say that I am not sure Celebrity can say the same any more. I will detail the positives first as there were many more of those. First, the ship is beautiful. It is a wonder to behold. Art everywhere and very cool. Having just gotten out of an abbreviated dry dock, it should. (more on that) All in the crew were amazing. Always a smile, a hello, an eagerness to help and many instances of above and beyond service. Our waiter Canaca and Asst. Waiter Asri were delightful and stopped at nothing to make sure we were absolutely happy. Same goes for our room Steward Dhanveer. He was the most attentive steward we have ever had and kept our cabin tip top clean and responded to any request quickly. Thank you all. The food in the MDR was outstanding and excellent choices were available every night. I made one poor choice and as soon as Canaca realized I wasn't happy he move to give me another option. No complaints at all. We went on 3 excursions, 1 each in Antigua, Barbados and St. Lucia. All were fairly priced and were very well done and quite enjoyable. The entertainment was good. The guest performers were very good. The staff singers/dancers were good, but seemed a notch below other celebrity staffs. The onboard activities were the same old/same old. Trivia/Bingo/Dances. Other things like pool Olympics were cancelled due to weather. Other things were cancelled to relocated with no announcements. This was my major issue with the overall experience. First, Mariana and Chicko (activity staff were excellent, although Chicko disappeared after the first two days (he either transferred or went on vacation). Beyond that, the Activity Director, Charlotte, is in the wrong position. Very little energy and at times rude. The enjoyment of the activities is based soley on the staff. If no energy given, non given back. This really needs to be addressed. Another item to be addressed is the venue choices for activities. Most of the dancing was held in the Grand Foyer which has room for about 20 people. It is not conducive to anything. Rethink this. And finally at the top of the chain here, the Cruise Director Maarten (his last cruise on Reflection) was absent except to introduce an event. Minimal announcements and very low visibility with the guests. The pool area crowded on sea days. No surprise. The brass of all the cruise lines need to get together to solve this. The chair hogs were in full force. Towels on chairs by 7 am and left there 1/2 the day and never used and little to no action by staff to rectify. Get out to the pool at 845 after gym and breakfast and all chairs gone and only 30% actually occupied. The captain was very hands off, he made his announcement every day but very little mingling with the crew. No big deal, just noticeable. Finally, the cost cutting. Little things that stand out to an experienced cruiser. Towel Animals in the Cabins. A cute little thing that is missed because it was fun to comeback to at night. The singing by the waiters was missed. No big deal but things like that just add to the fun of cruising. Bigger things - My wife and I had the drink package. At $55 at day for the classic package, why is beer (Stella, Grolsh priced at $10 a bottle so you need the premium package or pay $1 more?) Also, why is Frangelico (a $25 bottle of liqueur) price at $10 a shot and on the premium package. It just felt so blatantly greedy it was quite disappointing. One thing I was surprised with was even though just out of dry dock was surprised by how many chairs were threadbare. One last item, and this is for Celebrity Brass. The Lawn. This is an absolute waste of space. Real grass! Wow! So what? We left land to go on a cruise. And it is so fragile that there are signs for people to stay off the grass! A new big screen installed that you can only watch on the grass that they don't want you on. Rethink this space. It can be used so much better. More lounge space. A dance space (brilliant), a night club, something. Please. Fix it! Read Less
Sail Date January 2018
The ship is beautiful and amazing. The service was amazing. Embarkation was flawless, our room attendant was wonderful. We had a suite (first timers) and our butler was wonderful. Michael's Club (first timers) -- this was the best ... Read More
The ship is beautiful and amazing. The service was amazing. Embarkation was flawless, our room attendant was wonderful. We had a suite (first timers) and our butler was wonderful. Michael's Club (first timers) -- this was the best thing about the cruise. It is staffed by wonderful people. Luminae: The restaurant for suites. The service was flawless -- but the food didn't overwhelm me. I thought the menu was limited and repetitive. We did have the option to order from the main dining room menu, and I did do that a couple of times. We also went to Blu one night, and I thought the menu was more varied and I liked the food better that night. Overall, the food in Luminae was good -- but perhaps I was expecting more variety. Entertainment: I didn't see any of the guest performances, so I can't comment on them. but I did see all of the in-house shows. It's an amazing, top notch facility. The talent is amazing. the in-house band was amazing. So, what was wrong? The shows themselves are stinkers. Made up story lines that have no reason other than to string a bunch of unrelated songs together. The big show of the cruise was some odd Cirque du Soleil meets Rocky Horror Picture Show concoction that has been done to death. They singers and dancers are very talented -- they were given rotten material to work with. The real big negatives. (1) There was a mold/mildew problem in our room. There was a plumbing leak in either our bathroom, or an adjoining room, or in the hallway. There were fans blowing to dry out the carpet in the hallway. We both were stuffed up whenever we were in our room. (2) As if the mildew/mold problem wasn't enough, our room was directly beneath the kitchen/prep area for Ocean View Cafe. The noise never let up. All night long, there were carts being rolled across our ceiling, foot steps, metal trays and pans were dropped, utensils dropped. It was not possible to sleep through the noise. Lesson learned: Next time, I will get off the ship at the first port and go back home rather than suffer through this type of situation. Read Less
Sail Date January 2018
This was my third Celebrity cruise and my ninth overall. I'll start with the positives. Beautiful ship that was easy to find your way around on. The cabin was nicely appointed and roomy enough with a veranda. Breakfast served at ... Read More
This was my third Celebrity cruise and my ninth overall. I'll start with the positives. Beautiful ship that was easy to find your way around on. The cabin was nicely appointed and roomy enough with a veranda. Breakfast served at Opus had everything you might want and waiter service. Dinner in the same room was also fine except for the steak which was thin and very Sizzler-like. The solarium gave those who don't prefer to take sun all day a good choice to take a break. They also did a great job on the Super Bowl. It was shown in the auditorium on a large screen along with typical finger food for those who chose to eat dinner while watching the game. A former announcer for a pro NFL team also added color. Now for things that need some work. Lunch was a notch or two below the Golden Corral! Same subpar Mexican, Indian and Italian food for 12 days! My wife loves Italian food but only had it the first day as she could not justify the calories for very, very average fare. There was no good NY style deli to be had any day. Ham and more ham-no turkey,corned beef or pastrami to be found anywhere! C'mon Celebrity, you sail out of Fort Lauderdale not Boise! We wound up eating several times at a small cafe that offered "healthy choices " like chicken,tuna and salmon salad scooped on a small plate! Enough about food. The grassy area was a waste of space except for the few bocce players on board. A wake up call did not happen on the morning of an excursion but we backed it up with my iPhone so no harm,no foul but poor execution! Entertainment was just average and the late night adult comedy was limited to only 2 nights! Not many activities happening at the pool either. On one of the days we left the ship for an excursion we returned only to find that they were cleaning up the lunch area which as I said earlier was no big deal but the only good thing offered which was the carving station was the first to go! Lastly,gone were the folded animal towels, the carved block of ice at the pool, a crew talent show,a salute to the hard working staff and a presentation of delicious desserts that I've seen on other cruises and no sushi night unless you paid a la carte. I will conclude with a shout out to our waiters Jerome and Glen for their attentiveness and pleasantness. Read Less
Sail Date January 2018
We are in the elite category on Celebrity and sailed on the Reflection a few years ago in the Med. This cruise was a little disappointing. Service seemed lacking. The bars were VERY under stocked. The ship was going into dry dock in ... Read More
We are in the elite category on Celebrity and sailed on the Reflection a few years ago in the Med. This cruise was a little disappointing. Service seemed lacking. The bars were VERY under stocked. The ship was going into dry dock in the Bahamas for 11 nights after our cruise ended. This should not have been an excuse for the under stocked bars. Even the assistant bar manager admitted that the bars were not stocked well. Embarkation was a disappointment. We were put in the wrong line (there was not even a line for elite guests) and we waited as other lines were serviced prior to our line and we had been waiting longer. Cruising in the winter can be a crap shoot -- we could not dock in Key West due to high winds, so wound up having a crappy day at sea. We ate in the main dining room twice and had nice meals. The prices for the specialty restaurants are outrageous. We dined the last night of the cruise on the Porch. Food there was great, as was the service. We did not do any shore excursions; however, friends of ours had 2 excursions cancelled. Disembarkation was not great. Tons of people with luggage (who I am assuming were supposed to have early "walk off") were still on board well after 8:30 AM. At one point they had to "close" the process, as the lines for customs/immigration were too long and the area was too crowded. Celebrity needs to clean things up. Read Less
Sail Date January 2018
We chose this cruise because the ports of call included Costa Rica and Panama. We are also very loyal Celebrity customers having taken our last 7 cruises with Celebrity. Where the ship docked for both of these stops was possibly in the ... Read More
We chose this cruise because the ports of call included Costa Rica and Panama. We are also very loyal Celebrity customers having taken our last 7 cruises with Celebrity. Where the ship docked for both of these stops was possibly in the worst are possible. Puerto Limon is an absolute ghetto. The bus ride to our tour was very depressing. Colon was not much better in Panama. Both of these need to be upgraded or else dock in elsewhere. To complicate matters in Panama, we took the "Wonders of Engineering" tour. This turned out to be 8 hours of hell. 12 buses, and two boats. Waiting for a larger ship to go through the canals. Zero fun. Cruise line refunded $42.00 per person for a tour that cost $189.00 per person. As far as the ship itself, we could easily see where Celebrity is making cuts in the amenities they provide. We have been Aqua Class for our last several cruises. In the beginning we received bottled water every day, along with ice. The bottled water has been eliminated, and now if you want ice, you have to ask for it. One perk of staying in Aqua Class is being able to eat in the Blu restaurant. The menu choices have been cut back, the portions have gotten smaller, and the quality has slid in our opinion. Another area that was lacking was the entertainment. While other cruise lines have brought in Broadway plays, and big name acts; Celebrity is putting on the same old cast shows and mediocre, at best comics and musicians. This area can really use an upgrade. Read Less
Sail Date December 2017
We have traveled/cruised w Celebrity before. Great experiences. This trip, not so much. Only made it to the infamous Martini bar 3 times. The crowds were significant at each attempt but more than that, the bartenders didn’t seem to have ... Read More
We have traveled/cruised w Celebrity before. Great experiences. This trip, not so much. Only made it to the infamous Martini bar 3 times. The crowds were significant at each attempt but more than that, the bartenders didn’t seem to have a good control or flow to their service (they almost seemed, tired). You could stand and wait quite a long time before you were able to get someone’s attention (many 1st timers were searching for a mere drink menu). The buffet, while this is normally a home-run, the selection waned. By the end of the cruise I found myself quite complacent and almost bored with the lack of selection (easily running out of various food selections). For the room service availability, quite a few fellow passengers were dismayed when their breakfasts never did arrive. We had no problem with the service but what happened to something as simple, “spenda”?? I’m not usually a fan of cold bagels but I became used to those during our 4 mornings onboard. Our meal in the Tuscan Grille did not disappoint. Fabulous service, delicious food and such a beautiful setting. Specialty dining is a wonderful gem everyone should participate in at least once. The pool area was frequently a mob scene. The hot tubs were used as kiddie pools which I thought was not allowed (no one under 16??). Was this Carnival or Celebrity?? If you wanted to enjoy the sun a bit, you had better forget that (wait for port day). The adult swimming area was kept immaculate but yet random beverage service seemed scarce. We did enjoy the entertainment. A balanced combination of unique shows. Did we change cruise directors mid-trip ?? Daytime activities just weren’t present. No one seemed in charge and the usual suspects found during any given sketch weren’t present. We had no problem during Emarkation, Disembarkation was the usual, “business as usual” and no smiles in site as they ready for the new passengers. All in all this was pleasant jaunt. We are chalking this up to the fact that this was short cruise that Celebrity used as a boomerang into their holiday season (obvious crew members were absent and on vacation prior to the holidays and wave season). Read Less
Sail Date December 2017
We chose this sailing as we had booked it 2 years ago and had to fly home after 2 days due due to a family illness, we chose Aquaclass having twice sailed at that level before and thoroughly enjoyed our dining experience in the Blu ... Read More
We chose this sailing as we had booked it 2 years ago and had to fly home after 2 days due due to a family illness, we chose Aquaclass having twice sailed at that level before and thoroughly enjoyed our dining experience in the Blu Restaurant. Overall we enjoyed our cruise meeting some interesting people some of whom we remain in touch with but there were disappointments especially the dining experience in Blu. The food was at best average with some portion sizes frankly laughable, for example my wife ordered scallops for her entree one evening, it arrived with just one small scallop about the size of a grape, service was also hit and miss and not as expected, for example one morning at breakfast after not being served any drinks or our food order taken after 15 minutes sitting at our table I had to call the maitre'd over to get some service, really not good enough. We had booked a 4 speciality restaurant package also, eating in Murano - decent food but very pretentious, Tuscan Grille - again food was OK but a bit bland, Lawn Club Grill - again good food but found the concept of a large pizza for entree then a main course of steak a bit strange, lastly we ate in Qsine - best food on the cruise but make sure you arrive very hungry as there are half a dozen courses. We also enjoyed the food in the Ocean View buffet restaurant and the burger bar, eating in the former most lunchtimes and at some breakfasts. Being a cappuccino lover we visited cafe al baco twice a day, enjoyed the coffee but they really do need to inform people a bit better that queuing is for take away only and take a seat for "drink in" this confusion led to me reprimanding one of the staff for being rude to my wife on one occasion. Our favourite bars were the Martini Bar and the Ensemble lounge with the bartenders in both being excellent. We are not really up for the entertainment in the theatre but went twice and enjoyed the shows, also enjoyed some of the artists playing in various parts of the ship but disco was a bit of a disappointment to be honest. Didn't use the spa and so cannot make any comment, did use the fitness suite which I found good with plenty of availability of equipment to use. The shops in our opinion were poor, overpriced with timeshare tactics by the Omega watch merchants! Have never been a fan of the ships photographs and this time was no exception. Overall the ships public areas were spotlessly clean both inside and out with plenty of sunbed availability even on sea days. To conclude we did enjoy our cruise but would not book Aquaclass again, our recommendation would be to book a standard balcony stateroom and then prebook the speciality restaurants to cover each night of your stay, the costs of which would be about the same and oh if you like a tipple definitely book the Premium Alcohol Package even if you get the Classic free it's worth upgrading. Read Less
Sail Date December 2017
We chose this cruise because of the ports and the ships rating. We drove to Fort Lauderdale the night before and stayed in a Cruise and Park Hotel (Holiday Inn Express).The shuttle and breakfast are included in the hotel price. ... Read More
We chose this cruise because of the ports and the ships rating. We drove to Fort Lauderdale the night before and stayed in a Cruise and Park Hotel (Holiday Inn Express).The shuttle and breakfast are included in the hotel price. Embarkation was standard with no difficulties. The ship's previous cruise had experienced a Norovirus breakout and the ship had 78 hour requirements. That meant that no one could serve themselves in the Oceanview Café and that the ship's crew had been spending extra hours cleaning. Rooms where the people had the virus were marked with little yellow stickers. We were lucky and did not get a cabin with a yellow sticker. We were in Room 6174 with a balcony. The room had great storage and a large balcony. The life boats were visible from the bottom of the balcony but did not really impact the view. The cabin was dated in décor as is the whole ship. It looks like something out of the 70's or 80's, with lots of orange and brown colors and outdated pictures on the walls. The ship has not large encompassing atrium. Instead it has segmented sections and a bar at every turn - 15 in all. Drinking seems to be one of the main activities on board. At breakfast you are always asked if you would like a drink. We don't drink and found it awkward. The beautiful library opens to the strange atrium and the elevators so what would be a nice place to relax is noisy and the chairs are extremely uncomfortable. We found the only comfortable place to sit was at the Aqua Café. There are few tables there and you are lucky to find on that is clear of dishes. There are lounge chairs that surround the pools but no tables. The lounge chairs are low to the ground and difficult to get in and out of as are most of the chairs on the cruise. They are terribly outdated. The food in the dining room is good. The lighting is bad and it is wise to take a small flash light with you so that you can read the menu. There is usually a candle that puts out no light and everyone complained about not being able to see to read the menu. The dining room staff was the highlight of the cruise. Duarte and Edriel were thoughtful and efficient. The hostess at the front was a power monger. The 7000 phone line allowed you to reserve your table for the whole cruise. She said absolutely not that she was in charge and you had to call everyday. It was a ridiculous situation. Our cabin steward was overworked and missed cleaning our room twice. He walked in on us twice without knocking. I would advise that whenever you are in the room that you put out the "do not disturb" sign. The hot tub only bubbles - no jets and the button the operates the bubbles doesn't work properly. You have to slam it very hard to make it work. Lots of bubbles but no jets. The entertainment was good and the Entertainment Director (Martin) did a good job. The acts were varied and had to meet a wide range of ethnic backgrounds as there were many Europeans on board. The ship got in late to the Cayman Islands and we were put on an overloaded tender. I had to sit on the steps and as we started out the water from on top of the tender came down on me, like a bucket of water was dumped on my head. Cartagena, Columbia was frightening. We were surrounded by vendors that would not take no for an answer. It was so bad that we could not take pictures and could hardly wait to get back on the tour bus. The tour guide said that we should feel sorry for the poor immigrants, but what we felt was overwhelming fear. On the last sea day the maintenance crew decided to change the filters on deck 6. The hallways filled with smoke and dust causing me to have a frightful asthma attack. We called and asked for a mask so that we could leave the room and were very concerned that the bad air would penetrate the cabin. Obviously, I would not recommend this ship to anyone, unless they liked the 70's and intended to drink from morning until night. Read Less
Sail Date November 2017
We choose this cruise for the ports and also wanted to try an 11 day (have always done 7 day). This was our 2nd Celebrity Cruise. Our first was in 2001. Since then we've done 3 Princess, 2 RCL, 1 HAL, 1 NCL. We were excited to ... Read More
We choose this cruise for the ports and also wanted to try an 11 day (have always done 7 day). This was our 2nd Celebrity Cruise. Our first was in 2001. Since then we've done 3 Princess, 2 RCL, 1 HAL, 1 NCL. We were excited to return to Celebrity.... and unfortunately have to say we were disappointed. Good: Beautiful ship. Easy embarkment (there was a delay due to a norwalk outbreak on prior cruise but they notified us in advance so we were prepared to board a bit delayed). Interesting port calls. Not So Good: The food at the buffet is good, but it is THE SAME for all 11 days. I was so bored by day 8. I mean it was the same, and while good, nothing to write home about. The fact that we could only get 8:30 seating was a bummer and as a result we only went 3 times. We were fairly rudely told by the dining room head staff person that there was no point in changing to free style because we would still end up eating at 8:30 or later. My biggest beef with the food is the pushing of the multiple locations for up charge dining. And they had someone stationed every day by the buffet pushing it. I paid for the cruise. I resent that there are fewer places to eat for free than there are for pay. Finally, they need to come up with a better way to enforce chair 'saving'. Yeah, I know this is a problem on all cruise ships, but honestly, it can't be that hard to come up with something! SHORE EXCURSION: We asked the onboard celebrity person and he was pointless. Said he hadn't done this cruise and could tell us NOTHING about the different beaches/excursions in Aruba. Also, we've been to Grand Cayman many times. Love this place, but not so much this time. There were WAY too many big ships in port and you could literally barely move once you were on the pier. Read Less
Sail Date November 2017
Recommended by family member and friends. Beautiful ship and ports of call where great. Boring ship otherwise unless you gamble and drink a lot. Behind the Lectern talks where very good by excellent speakers. Aqua class not worth the ... Read More
Recommended by family member and friends. Beautiful ship and ports of call where great. Boring ship otherwise unless you gamble and drink a lot. Behind the Lectern talks where very good by excellent speakers. Aqua class not worth the money. Blu was crowded had to wait for a table and service slow and food cold. Menu lackluster. Room service was excellent, Oasis food court was very good with a nice selection all day. shore excursions where well organized and efficient. Nice variety of events. On and of the ship a little slow single thread thru security could have used more staff. ship overall ad nice amenities and was well laid out getting from point a to point b. Lawn club was very nice. Pool areas spacious and lots of seating a supply of towels. Staff where very pleasant is most areas. Our stateroom steward was excellent except for turning over the room the evening before our departure and locked out of refrigerator(?) Last Morning our room key did not work. that was not a pleasant farewell. Read Less
Sail Date November 2017
We cruised on the Celebrity Reflection last year and decided to take it for Thanksgiving as family and friends were booking it. We always like the service on Celebrity and enjoyed having Marten again as our Cruise Director. In July on ... Read More
We cruised on the Celebrity Reflection last year and decided to take it for Thanksgiving as family and friends were booking it. We always like the service on Celebrity and enjoyed having Marten again as our Cruise Director. In July on the Equinox we were told that the menus change every 2 years. Ready for that change as entrees did not impress us. Had a wonderful waitress who on the next cruise was becoming a head waiter. Cafe Baci offers delectable pastries at no charge, deck 5. We didn't like the first two comedians at all with the second one being the worst I've ever had to listen to. The last night we saw a comedian/juggler who was excellent. We have seen the production show Elysium 3 times and will not ever go to again. Didn't understand it all 3 times. Other 2 production shows were good. A few days before the cruise ended 139 passengers and 3 crew members contracted the Norovirus. Can't say if that could have been avoided or not. Read Less
Sail Date November 2017
We felt this time that something was wrong - although service was good (except in oceanview where myself and other guests had to clean off tables ourselves and finished our meals before being offered drinks on more than one occasion) ... Read More
We felt this time that something was wrong - although service was good (except in oceanview where myself and other guests had to clean off tables ourselves and finished our meals before being offered drinks on more than one occasion) everyone seemed like they had too much to do - running around like mad things - at the Cafe, in Blu, elsewhere generally - it was not peaceful or relaxing as it has been in the past, and often it produced service delays I did not expect. Also, on previous Aqua-class cruises we were provided beach towels automatically every time there was a port day, as well as water: that little courtesy that made us feel special never occurred this time. After a few days, afternoon Canapes stopped being delivered - no-one told us why though. When we asked our attendant a couple of days later he said that "they" (Not defined) had decided that it wasn't good to have canapes sitting around for hours - but we always ate ours, so that explanation was unconvincing, especially when we happened to be walking down the corridor some days later and saw others were still getting theirs. I was particularly disappointed with the Porch experience - our food was obviously frozen, severely overcooked, bland and poorly seasoned you may ask "why not complain there and then? Well, you have to see these people on board for the next 2 weeks and we didn't feel we could (plus the waiter was a nice guy) If I had been served that food in an onshore restaurant I would have sent it bad a refused to pay though. On the subject of specialty restaurants, we did also dine at the Tuscan once when a 2 for 1 offer was on. I think generally Celebrity is trying to hard to part people from their money with these restaurants - I mean $45 per head? Seriously? And it is the same $45 for the lowest cheapest interior room passenger as an Aqua or Suite passenger who has paid a lot more to eat in a better restaurant already - how does that work? And then, when you get into Tuscan you find that for the better cuts of steak they want more money again! An additional $15 actually - so, at standard prices you've now paid $60 (each) for a steak you can get on room service for a mere $20! Something is wrong with that equation. It felt very much as if Celebrity was constantly trying to get more money out of us, without acknowledging we had already paid more than most Read Less
Sail Date November 2017
The ship was beautiful, the staff amazing and I loved Rome and the ports we visited. But the seven days at sea were a bit boring. Not much to do during the day. Most of the talks were nothing but infomercials trying to sell services on ... Read More
The ship was beautiful, the staff amazing and I loved Rome and the ports we visited. But the seven days at sea were a bit boring. Not much to do during the day. Most of the talks were nothing but infomercials trying to sell services on the ship. Went to play bingo, but the cost was $39, $49 or $59, a bit steep. I should have looked into it more before I booked a transatlantic cruise. Will think twice before going with Celebrity again. The casino was nice and most of the evening entertainment was enjoyable. The food was so good I don't understand why anyone would pay extra for specialty restaurants. I'm certainly a beginner when it comes to cruising, especially when people have been on dozens and this is only my 5th cruise, but I have been on others that have much more to offer and cost less. Read Less
Sail Date October 2017
Interesting itinerary, familiar with Celebrity. Food was very good, as good as any cruise we've ever been on. Same for the service. Interesting topics covered by speakers included history of the Mediterranean, history of Rome, ... Read More
Interesting itinerary, familiar with Celebrity. Food was very good, as good as any cruise we've ever been on. Same for the service. Interesting topics covered by speakers included history of the Mediterranean, history of Rome, nautical history and terms, and Hollywood personalities. One of the showtime entertainers, a young woman violinist, was superb. Other showtime entertainers were just ordinary or worse. One big complaint: the volume in the various performance venues around the ship was excruciating, making conversation difficult. When will cruise directors learn that increased volume does NOT make up for a lack of talent? This is simply NOISE! Also, the perquisites for Captain's Club Elite members have been reduced. 60% of the passengers were Elite status. (If almost everyone is Elite, then no one is Elite.) So there was no single venue where such members could gather for drinks and conversation. Instead, members were given tickets to exchange for drinks at one of three venues around the ship, all of which were overcrowded and extremely noisy due to the volume from nearby performers. Civilized conversation was very difficult. Read Less
Sail Date October 2017
We decided on this cruise, after having to cancel another cruise due to strike by British Airways. We liked the ports visited and hoped in October the crowds and weather would be amenable. We were surprised at the number of tourists and ... Read More
We decided on this cruise, after having to cancel another cruise due to strike by British Airways. We liked the ports visited and hoped in October the crowds and weather would be amenable. We were surprised at the number of tourists and the crowds we had to deal with at a few of the ports. Celebrity is great for customer service but seems to be lacking in some of the other niceties which used to be offered. We don't mind paying extra for a different dining venue but $50 per person seems a bit steep, along with a limited menu and dates/times. We did enjoy having the beverage package.. it made it very simple and easy to order beverages w/o concern. We did find the cabin a bit dated and the shower doors proved to be problematic - we did have a disfuction toilet but thankfully we were going on an excursion and by the time we arrived back the issue was resolved. Again, we had great service from our room attendant to customer service staff. The people who ran the excursions were a bit scattered. We did like meeting in one central locale, however with overcrowding and sometimes,pushy people, the bus situation was at times, testy... The issue our tour had with a bus which had NO air conditioning for both ways of a r/t excursion which was nearly an hour drive in 83 degree temps was met with a less than satisfactory offer of 20%.. we had to call, go to the desk again, call and finally after much frustration were given a full refund. I think the choices of outside companies needs to be reviewed. We were more than happy with our wake up calls and Room service. What we did realize was we do prefer smaller ships. we have cruised with lesser people and more interaction with staff. The manager at the first sitting for dinner, no matter how many times we passed him never acknowledged us til the last night (no surprise right?), however Jayson the person who kept it all together, made it a point to go table to table and ensure you were happy almost nightly and bring the chef around a couple times too...much appreciated! Our deck was cleaned once during our stay- we had a safety drill before embarking- however it was disconcerting to see guests bringing in drinks and laughing- however I had to wonder why the need to make a video which seemed to make light of any emergency situation - making it like some spy movie instead. Safety is something to be taken seriously and I hope Celebrity rethinks its ridiculous video and goes back to drills that are informative and not cute. We would return, however we did notice that the prices for 2019 are nearly 2x the cost of our 2017 cruise and less perks. We have cruise smaller ships and prefer a more intimate cruise where you are treated as an individual and not "one of the masses". The excursions we chose, we less than we hap hoped for..part of it was the crowds of tourists, part of it was mismanagement by the outside companies used.. I hope more attention is given to such things. Read Less
Sail Date October 2017
Celebrity used to provide an elegant and luxurious experience, but that is no longer the case. I just returned from the Reflection, on the so called "Reunion Cruise". While no one knew what to expect on this so called Reunion ... Read More
Celebrity used to provide an elegant and luxurious experience, but that is no longer the case. I just returned from the Reflection, on the so called "Reunion Cruise". While no one knew what to expect on this so called Reunion Cruise, it was just like any other generic Celebrity experience. First, let me say that the quantity of the food remains more than ample, the quality of the dining experience has slowly deteriorated. With the introduction of Specialty Dining Restaurants, as well as Blu and Luminae, the attention to quality dining in the main dining room has diminished. At times the noise level in the dining room was so overwhelming, it was difficult to carry on a conversation. The wait staff appeared to be overworked and could not keep up with the demands of the diners. It was difficult to have a quiet and relaxing dinner when the waiters and their assistants were stressed out. Years ago Celebrity had string trios and harpists providing classical music throughout the ship. The trios have been reduced to duos, but the quality of the musicians has fallen to new lows. (My comments do not apply to the show band.) The cellist sawed her cello more than played it, and the pianist, who also played the harmonica, banged on the keys like he was taking out his frustrations on the keyboard. And did I mention that the vocalists should have been embarrassed to perform in public? I have seen high school talent shows with more talented artists. Perhaps the executives at Celebrity should spend a few days at sea and see for themselves the "talent" for themselves. Read Less
Sail Date October 2017
We chose this cruise for the ports of call. Lots or stops and an overnight in Barcelona. Stop over in Rome before the cruise to sightsee. There is really nothing to see in the cruise port. All of the stops were great we enjoyed both ... Read More
We chose this cruise for the ports of call. Lots or stops and an overnight in Barcelona. Stop over in Rome before the cruise to sightsee. There is really nothing to see in the cruise port. All of the stops were great we enjoyed both ship excursions and exploring on our own. Disappointed in the activities on board. If you do not want to bake in the sun, gamble, or drink, your choices are limited. The few activities that appeared to be lectures or classes of interest were just opportunities to sell you something. We have had much better shipboard activities on other cruise lines. Overall it was a good cruise because we were interested in all of the ports where we stopped. The amount of upselling on this cruise was significant and we really got tired of it by the end of the trip.We ate primarily in the main dining room and the food was ok, not outstanding. It seems since specialty restaurants came into being, food quality in the main dining room has slipped. This was our first Celebrity cruise, however many of our dining companions had sailed on many Celebrity cruises and this was their observation. Read Less
Sail Date October 2017
We chose this cruise since it was going to all of the ports we were interested in going to. We were both celebrating our 70th birthdays. We have been on Celebrity before on an Alaskan cruise two years ago and were quite satisfied. ... Read More
We chose this cruise since it was going to all of the ports we were interested in going to. We were both celebrating our 70th birthdays. We have been on Celebrity before on an Alaskan cruise two years ago and were quite satisfied. However, this cruise left a little to be desired. The cabin was very nice and our cabin steward was terrific. Even though we are now 70 years old, we are not old and feeble and like to enjoy life. We were disappointed that a lot of the bars were not open late in the evening....we had to go to the outdoor bar (which was a little chilly) to get a drink after 11pm. The ice bar was open but was crowded. Also, as far as the buffet is concerned, we were disappointed in the lack of variety of foods. It seemed that it was mostly the same day after day. The Tuscan Grille however was fantastic!! We didn't utilize the shore excursions from Celebrity due to their price. We were able to get the same excursions through Costco at a lower price. Our dining room steward Hary was magnificent...night after night! In fact, we have received an email from him stating that he enjoyed serving us and hoped to see us again. Read Less
Sail Date September 2017
The ship was nice, the food and service were good, but we were very disappointed in the selection of activities on board. Most of the scheduled "activities" were only meant to generate SALES of one kind or another for the cruise ... Read More
The ship was nice, the food and service were good, but we were very disappointed in the selection of activities on board. Most of the scheduled "activities" were only meant to generate SALES of one kind or another for the cruise line. It was either jewelry, watches, bingo cards, art auction, casino slot tournament ($$), fitness center massages/teeth whitening/expensive classes, or other "activities" that weren't really designed for the cruiser's enjoyment, but just to SELL to us once again. Sadly, we were a captive audience! By the 5th day of the 10-day cruise, we stopped having expectations that there would be any activities that were actually fun, intellectually stimulating, or not costing us more money. Only twice during the 10 days, there was an interesting lecture by Clive Mayhew. That was the only bright spot in the daytime lineup. For this reason, Celebrity was hugely disappointing this time, and it will be a long time before we circle back to Celebrity again. Read Less
Sail Date September 2017
Good itinerary , ship had good reviews. It was a bigger ship than I have been used to so I was a little put off by the size. The embarkation was reasonably good although more chaotic than I've been used to . The crew were for the most ... Read More
Good itinerary , ship had good reviews. It was a bigger ship than I have been used to so I was a little put off by the size. The embarkation was reasonably good although more chaotic than I've been used to . The crew were for the most part friendly and helpful. Didn't get to really understand the select eating system . The food I cant truly say was more than average and whilst I like my vegetables cooked al dente , the broccoli was a tooth breaker! Carrots and broccoli every night was a bit much . Shows were a big disappointment in the theatre , 45 minutes duration only and no variety. The resident singers and bands were very good.The barmen in the Martini bar provided the best cabaret. Cafeteria was excellent, with a good choice of food . Good variety of bars and lounges to use but so dark at night, I personally like to see who I am talking to whilst appreciating mood lighting . Disembarkation was a little chaotic ,and then dropped off at Rome airport at the wrong entrance and told the wrong check in desk number . Read Less
Sail Date September 2017
My wife and I took the September 1 to 11, 2017 cruise. Once the ship docked at the different ports we had wonderful days. Each stop in Greece, Malta and Italy were fantastic. The cabin, we were on Deck 11 Starboard side, was very nice. ... Read More
My wife and I took the September 1 to 11, 2017 cruise. Once the ship docked at the different ports we had wonderful days. Each stop in Greece, Malta and Italy were fantastic. The cabin, we were on Deck 11 Starboard side, was very nice. Our cabin attendant was great. The cabin was kept spotless, we had plenty of towels in the bathroom. The only issue was, we had to request the bed sheets needed to be changed. The Celebrity Reflection turned out to be just another large ship. I guess I fell into the trap of all the hype Celebrity kept sending me. I was very disappointed in the carnival like atmosphere of the shopping area. Every time I walked by the shops, on my way to the theatre, employees would harass us to come into their shops. It was very cheap for them to do this. The entertainment on the ship was new every night, so after dinner it was nice to go to the 9 pm show. They lasted about 50 minutes. Have you ever been on a ship where the entertainers hawk their cd's? Almost every night the "talent" would say they have a table set up on the lower level lobby and you just swipe your room card and you can own their music cd or stop smoking cd or meditation cd, etc. I never expected this on Celebrity. The dining on the ship was fine, nothing memorable or special. The Opus dining room had a nice variety of selections but nothing special. One night we went to Murano, the $50 per person restaurant. I was expecting, for $100, a dining experience. What I received was anything but. I don't drink so the waiter didn't pay much attention to us. My water glass sat empty for 8 minutes. I finally got up, took the pitcher of water, and refilled my glass. Then the waiter started to pay attention. I ordered a fish dish, and I didn't like the sauce, so I asked for the sauce to be left off. The waiter did not offer any other sauce. What I received was a burnt piece of fish. The skin side can be burnt but not the meat side. Anyway, it was a very poor meal, but it was the best Murano could do that night. A few nights later, I met a man who worked in guest relations. I asked him what he does? He said his department "fixes things". I told him of our experience at Murano. In very short order, I received a phone call from the Maitre D' of Murano. I met with him and the Head Chef. What was interesting was learning that ALL of the proteins on the ship arrive FROZEN. Nothing is fresh. So when I ordered that fish without the red bell pepper sauce, another sauce should have been offered. Our waiter must have had an off night. I appreciate the time that Krassimir Rizov and Ashly, the Head Chef, took with me. But it didn't make up for the poor service and meal. The ship on Level 14 has a 5/8 mile walking/running track. But it goes thru the smoking section, twice. Not thought out. The Cruise Director and his staff had plenty of activities for the 2 days "at sea". We could always find something to do. Would I take Celebrity again? I wanted to find a reason to book 2 more trips with Celebrity, the Panama Canal and Galapagos Islands. By the end of the cruise, with being harassed in the shopping area and the other items, I decided to try Princess for the Panama Canal and Metropolitan Touring on the M/V Santa Cruz II for the Galapagos. Embarkation and Disembarkation was great. We completed our paperwork online so when we arrived at the ship, it only took a few minutes to complete the process. The security staff was excellent. The shore staff was wonderful. At every port call, Celebrity had a tent set up and the staff had ice cold water waiting, along with cold towels to refresh your face. This was a very nice touch. Read Less
Sail Date September 2017
This was the 3rd cruise taken by my wife and I - all with Celebrity and we were really looking forward to it. The itinerary was attractive especially Barcelona and Malaga was a pleasant surprise. This was the largest Celebrity ship that ... Read More
This was the 3rd cruise taken by my wife and I - all with Celebrity and we were really looking forward to it. The itinerary was attractive especially Barcelona and Malaga was a pleasant surprise. This was the largest Celebrity ship that we had sailed on and it was completely full. The first couple of nights we experienced queues waiting for a table in the Opus dining room on deck 4 (something we had not experienced previously) and waiting for a table at 9:15 is not what we expected. The front of house staff seemed hassled. In addition the presence of young children late at night in the main dining room was not ideal as the parents just let them run around. Surely families with children should be given their own area where they can be annoying to other families rather than families travelling without children? There was a lot of children on board (more than we experienced previously) and there seemed to be little control of them in the adult swimming area and hot tubs (where there is an age limit to use) but no-one monitored this. On the plus side the food in all dining areas and speciality restaurants was very good and the majority of staff were pleasant although some were rather perfunctory in their delivery and engagement. If this was our first cruise we would think twice about going on another Celebrity cruise, It was our third and we have already paid a deposit for a celebrity Cruise in 2018 which we may cancel. We pay good money for the cruise but I don't want a repeat of this next time and Celebrity need to look at the market they wish to appeal to - premium or pile it high/sell it cheap. Read Less
Sail Date August 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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