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1 Helpful Vote
Sail Date: December 2017
We have traveled/cruised w Celebrity before. Great experiences. This trip, not so much. Only made it to the infamous Martini bar 3 times. The crowds were significant at each attempt but more than that, the bartenders didn’t seem to ... Read More
We have traveled/cruised w Celebrity before. Great experiences. This trip, not so much. Only made it to the infamous Martini bar 3 times. The crowds were significant at each attempt but more than that, the bartenders didn’t seem to have a good control or flow to their service (they almost seemed, tired). You could stand and wait quite a long time before you were able to get someone’s attention (many 1st timers were searching for a mere drink menu). The buffet, while this is normally a home-run, the selection waned. By the end of the cruise I found myself quite complacent and almost bored with the lack of selection (easily running out of various food selections). For the room service availability, quite a few fellow passengers were dismayed when their breakfasts never did arrive. We had no problem with the service but what happened to something as simple, “spenda”?? I’m not usually a fan of cold bagels but I became used to those during our 4 mornings onboard. Our meal in the Tuscan Grille did not disappoint. Fabulous service, delicious food and such a beautiful setting. Specialty dining is a wonderful gem everyone should participate in at least once. The pool area was frequently a mob scene. The hot tubs were used as kiddie pools which I thought was not allowed (no one under 16??). Was this Carnival or Celebrity?? If you wanted to enjoy the sun a bit, you had better forget that (wait for port day). The adult swimming area was kept immaculate but yet random beverage service seemed scarce. We did enjoy the entertainment. A balanced combination of unique shows. Did we change cruise directors mid-trip ?? Daytime activities just weren’t present. No one seemed in charge and the usual suspects found during any given sketch weren’t present. We had no problem during Emarkation, Disembarkation was the usual, “business as usual” and no smiles in site as they ready for the new passengers. All in all this was pleasant jaunt. We are chalking this up to the fact that this was short cruise that Celebrity used as a boomerang into their holiday season (obvious crew members were absent and on vacation prior to the holidays and wave season). Read Less
2 Helpful Votes
Sail Date: December 2017
We found a good deal and booked this short cruise to give Celebrity a try. We had no complaints other than it was TOO short and their internet pricing is ridiculously high!!!! The staff were wonderful and helpful in every way. Dining in ... Read More
We found a good deal and booked this short cruise to give Celebrity a try. We had no complaints other than it was TOO short and their internet pricing is ridiculously high!!!! The staff were wonderful and helpful in every way. Dining in the MDR was excellent with some of the best service we have experienced on any ship. We enjoyed the Solarium and happily relaxed in a private little clamshell for hours uninterrupted both on sea and port day. Bar service in this area was very limited but it wasn't too bad going to the bar at the main pool until it got real crowded later in the day. We ate lunch at the Lawn Grill on our first sea day and it was so fantastic we went back on the second sea day too. Great burgers and very attentive staff. We enjoyed the healthy options for breakfast and lunch in the Solarium area. Never made it to the OceanView buffet. We accidentally found an almost hidden iSnap selfie machine that was s fun cruise memento! Read Less
Sail Date: December 2017
Celebrity Reflection Ultimate Caribbean 12/8-12/18 2017 PREPARATION: I did a lot of research, or so I thought, prior to booking this cruise. My only other cruise was on Holland America Eurodam in 2011, great cruise, we really ... Read More
Celebrity Reflection Ultimate Caribbean 12/8-12/18 2017 PREPARATION: I did a lot of research, or so I thought, prior to booking this cruise. My only other cruise was on Holland America Eurodam in 2011, great cruise, we really enjoyed it. I started doing my research 1 year in advance. Initially we booked on Princess, but due to some scheduling issues we canceled that cruise and re-booked on Celebrity. TRIP TO FORT LAUDERDALE: It was a 12 hour trip from North Carolina to Fort Lauderdale, we left at 4AM and arrived at about 4PM, weather was clear and traffic was light, until we got to Jacksonville, FL. We had pre-booked a “Stay/Cruise Park” package with transportation to cruise terminal with Holiday Inn, Hollywood FL, with a return overnight stay upon completion of cruise. Return transportation was not included, we had to me, but, to pay an additional $10 each for the return to hotel, didn’t make sense to me, but, we paid it, there is an additional story with that. I had informed the hotel staff that intended to use an Uber to get to and from cruise terminal, because of major issues on a previous cruise I had told myself never again, but, was talked into using their transportation because it was part of my package. The next morning it was total chaos with the transportation, never again. Hotel was nice, very clean and staff was very friendly and courteous, I would use their services again on our next cruise. We did get to the terminal in about 15 minutes and after dropping off our bags and going through the security and check-in process we were on the ship within 30 minutes. NOTE: If you purchased a photo package insure that they scan your sea pass, it makes it a lot easier to retrieve your photos at cruise end. SHIP: Once on the ship we were greeted with a glass of sparkling wine and cruise staff trying to up sell us various items. Since we were in Concierge class we were directed to the MDR for lunch. We were seated next to a very nice couple from Indiana. The choices for lunch was an appetizer, entrée and desert, I believe there were several choices. We did finally give in and upgraded our Classic beverage package to Premium, I figured that if I am going to drink I want the best and don’t have to worry about the additional cost and what I can and cannot order. After lunch we went to our cabin, freshened up and then to the muster drill. Upon completion of the drill we went back to our cabin and our luggage had arrived so we unpacked and then started exploring the ship. ENTERTAINMENT: We did not attend the first show of the cruise, a comedian, very well known from what I hear, we were told that he was very good. After that, we to every show, every night. All the shows were good, very entertaining, the ones that stood out and were excellent were, Chiko, the entertaining asst. cruise director and Lance Lapinsky and his 50’s show. The cruise director Maarten was very funny, outrageous clothes ! The only drawback to the shows were that you had to get there early to get choice seats, lots of seat savers. ON BOARD EXPERIENCE: We had an excellent trip !!! There were several incidents that happened that were extremely unpleasant, I will not go into details but if you are curious you can message me. I did have second thoughts about upgrading to the Premium beverage package after we discovered that some of the bartenders did not now the proper ingredients to some drinks, we had to send several drinks back. DINING: Basically we ate at the buffet daily for breakfast and lunch and the MDR for dinner. I have read many reviews of people with complaints about the buffet, we thought it was very good. Same with the MDR, we thought it was fantastic, our wait staff at table 454, Simeon, Ace and the sommelier Cajetan were fantastic, as were the hostess Sofia and the asst. maître d Melania. One night at dinner I had a very energetic discussion on key lime pie, which was not on the menu, the next night she mentioned to us not to order desert, she surprised us with key lime pie ! We did eat at Tuscan Grille on our last night, outstanding ! SHORE EXCURSIONS: Due to the itinerary changes we waited till actually onboard to book additional excursions. We had one booked prior to sailing, “A Taste of Antigua”, which was cancelled after sailing.and We then booked 2 beach trips, Antigua and Barbados. Both were good beach trips, beaches were crowded and lots of vendors hawking their merchandise. On my next cruise I will go to a resort or private beach. DEBARKATION: We were sent to the MDR for our Concierge debarkation meeting, they were a little behind on the times but once it started and everything went very smooth. We were off the ship and through customs within 30 minutes. Now, I said that I would tell yuationitou tell you about a very unpleasant s CONCLUSION: Overall the trip was excellent, the ship was very clean and the staff was excellent ! Before I forget, our cabin attendant Leroy was the best !!! For the price we paid and the extras we paid for it was well worth it and will definitely cruise again with Celebrity, in fact, we are already looking into our next Celebrity cruise. Read Less
Sail Date: December 2017
excellent food and service. good comedians and one outstanding musical act, uptown. the productions shows and performers were mediocre! our waiter and assistant were very accomodating as was our cabin steward and sommelier. loved the ... Read More
excellent food and service. good comedians and one outstanding musical act, uptown. the productions shows and performers were mediocre! our waiter and assistant were very accomodating as was our cabin steward and sommelier. loved the cruise director. our cabin was fine and we enjoyed the proximity to guest relations and the opus dining room. the cantor hired by the cruise line really was inauthentic, lacking in knowledge, and spoke to the jewish senior citizens as though we were non-jewish children and morons. however, the cruise line was fantastic in providing, latkes, jelly doughnuts, and wine and challah on friday nights. we were also disappointed in our treatment by celebrity, as we are elite passengers who had booked while on a previous cruise, and our cousins, first time cruisers were given an iupgrade for their dissatisfaction when the prices dropped after our final payment, and we were given nothing but a cheap bottle of wine. if an upgrade was impossible, which i know it was not, we should have, at least, received a drink package or some cabin credit. we will continue to use celebrity, but not book onboard anymore. Read Less
Sail Date: December 2017
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The ... Read More
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The main dining room was adequate but not anything special. The variety was poor and not well prepared. All of the meat was well done no matter how you ordered it. I would not eat at the 6 specialty restaurants because i didn't want to spend $100.00 for dinner for my wife and myself. I expected the main dining room to have good food, but, it did not. The entertainment was third string and basically amateurish. One band that played at the pool three days sang out of tune and out of sync with the music. The music was loud and not good at all. Overall no more Celebrity for me!!! Read Less
Sail Date: December 2017
What an adventure! Our trip began in Tallahassee on December 7 as we drove to Ft. Lauderdale. We stayed at the Marriot Residency Inn in Dania Beach (a 10-minute drive to the port). The hotel is fairly new and we enjoyed our stay. We ... Read More
What an adventure! Our trip began in Tallahassee on December 7 as we drove to Ft. Lauderdale. We stayed at the Marriot Residency Inn in Dania Beach (a 10-minute drive to the port). The hotel is fairly new and we enjoyed our stay. We had an excellent fish dinner at the Rendezvous Restaurant at the marina about a mile from the hotel (one of our favorite spots). For the convenience, we parked at the port - $15/day. Since the Celebrity Reflection was docked at Pier 18, we chose to park in Lot 19 which was about a 100 yard walk to the baggage drop off. Check-in was an unpleasant process as the lines at security and at check-in were long – it took more than an hour to complete the check-in process. Celebrity just did not have enough staff working to handle the several large tour groups that arrived by motor coach at the same time. Also, separate priority lines are only provided for Suites and Aqua level guests; all others, regardless of your Captain’s Club level, go into two lines. Eastern Caribbean Cruise For whatever reason, the first few days of the cruise seemed to be a little unorganized and a little out of sync - for example, at check in we noticed that the Sea Pass cards did not have the dining table assignments, and no one could explain that, which necessitated us checking with dining room staff several hours before the dinner time for the location; this made it necessary for waiters to determine the assigned table, lead you to your table, and them not knowing where the table was located. Also, on the first day, waiters in the Ocean View Café were more focused on selling an upgrade to your beverage package than providing service. Additionally, staff had difficulty figuring out how to handle the large tour group from the Villages. Finally, there was a change of Captains on day three which seemed unusual; there wasn’t any Captain’s Talk which is traditional. The Reflection is a beautiful ship and was clean and well maintained. However, the ship is beginning to show wear, especially in the carpets, main dining room chairs, and the wobbly tables in the Ocean View Café. However, we understand the ship will be in dry dock for service in January. The food in the Main Dining Room was good, but service was somewhat slow as our waiter (who worked very hard) was serving 18 people at 5 tables. Drink service was basically non-existent. Fortunately, we elected to purchase a 4-diner package for the Specialty Restaurants (a 34% savings if purchased on board). We had outstanding service at those locations and excellent food at the Lawn Club Grill and at Qsine (two nights) – both were a pleasant dining experience and I highly recommend them. The food at Tuscan was also very good, but the service was average as the restaurant was understaffed. Our main negative comment is that they have now changed the “Classic Drink Package” to not include canned soft drinks; instead, you now get a small glass of a soft drink. When I removed the ice, you were getting only 3 to 4 ounces of soft drink which meant you had to wait in line or wait for another waiter to bring you another drink. This change is unfortunate, as serving soft drinks in cans (greater selection) and not from the fountain is one of the things that had set Celebrity apart from the other cruise lines in the past. I observed a large number of unhappy guests daily over this issue. It is hard to understand why a drink package that costs almost $60 a day does not include dispensing the entire can of a soft drink. I suggest that you read very carefully the fine print before you purchase or elect as a “perk” any drink package and realize, as we found out that what you selected when you booked the cruise is not necessarily what the ship interprets what you get when you take the cruise. The entertainment on the ship ranged from outstanding to average at best. Our favorite shows were Rock Baby Rock with Lance Lipinsky (a high-energy 50’s and 60’s Review), UpTown (Soul and R&B Review), Comedian Robbie Printz and the Production Show “Broken Strings”. These were all excellent. Regarding the Production Shows, the singers and dancers were extremely talented and were the best that we have seen on any recent cruises. We also enjoyed the short “Pop-Up” performances by the Cast of Reflection, especially the one featuring Christmas Music, and the music provided by the house band the “Accents”. Upon returning to Ft. Lauderdale, we used the Express Departure (carry your own luggage). Disembarkation began around 7:15 a.m. and we were at our car within 20 minutes. In the terminal, to take the escalator, you must have one hand free to use the handrail (to have a free hand - we each use a large suitcase and a backpack). Otherwise, you have to take the elevator, which may result in a delay due to lines forming to take the elevator. Also, it was a pleasant surprise to find out that you no longer have to fill out a Customs Declaration Form is you are a U.S. citizen and you did not exceed the purchase limits. Read Less
1 Helpful Vote
Sail Date: December 2017
TRIP REPORT – Celebrity Reflection – 12/8/17 to 12/18/17 Concierge Cabin 1091 – excellent location Embarkation – Awful. Arrived at 11 or so and headed to Concierge line without checking to see how long ... Read More
TRIP REPORT – Celebrity Reflection – 12/8/17 to 12/18/17 Concierge Cabin 1091 – excellent location Embarkation – Awful. Arrived at 11 or so and headed to Concierge line without checking to see how long standard entry line was. Only 6 cashiers for Concierge line so we had a very long wait. We were a bit disappointed at appearance of Reflection both inside and outside. Expected more. We had Classic Beverage Packages as a perk. Upgraded hubby’s onboard to a deal for 10 days, paying only for 8 days. Very easy to use either package (small martinis were available with regular classic package). Visited the Martini Bar nightly around 5:15. Great martinis and fun bartenders. The size of standard premium martinis seem to have been reduced since our last cruise on the Equinox 2 years ago. The Muster movie was fast, but seemed silly. I didn’t think people cruising for the first time who were unfamiliar with usual muster instructions for lifejacket would understand how to put it on. Did not have to carry lifejacket to muster. Went to Sunset Bar for sailaway. Nice atmosphere, but didn’t care for plastic panels. Next time we’ll head to Deck 14 instead for a better view and music. Had Select Dining which was awful the first night. Had to wait a very long time and the host was extremely unfriendly. After that we made reservations for the same time for following nights with the Concierge Hostess and never had a problem. Ended up with Ivan, Santiago and Lundi serving us in a quiet room in the back of the restaurant with a great view….Wonderful! The food in the MDR was absolutely the best we’ve ever had on cruises. Everything from prime rib, lobster tails (no increment), beef wellington to desserts. We also visited the Lawn Grill. Hands down best specialty restaurant we ever visited. Great service, amazing food and fun. A wonderful comedian, Robbie Printz, appeared twice during our cruise. Hysterical. Celebrity really needs to step up its production shows. Very amateurish, hard to follow and we had seen two of them on our cruise on the Equinox 2 years ago. The illusionist was pretty good. Didn’t care for the duo. DJ excellent. Cabaret show was very good. Attended the Wheel of Fortune game, balloon drop party and silent disco - Lots of fun. Got some really good buys at the Captain’s 75% off morning sale. Loved Assistant Cruise Director, Chico (sp?). He was all over the ship, personable and outgoing. Martin B., the Cruise Director, seemed to be a bit standoffish and “it was all about him”. Spent lots of time at the pool. Nice layout with 3’ and 5’ deep pools with ledges to sit on in the water. A bit difficult to get lounges on our four sea days. Unfortunately we were tired and missed the Full Moon Party and a few other late night events. Not much offered during the day other than seminars, etc. to promote sales. Two different space lecturers were featured on a few days. We weren’t interested in those topics so spent most of our days at the pool. There was a wonderful astrology specialist who used a laser pointer on Deck 16 to point out the various stars and constellations who was fabulous! The buffet had a great selection. Food hot and plentiful. Good service as well. El Bacio had fabulous desserts, coffees and teas. Nice place to relax. The fitness center had lots of equipment, but it was hard to workout on treadmills in the early morning due to it being extremely busy. Room service breakfasts were amazing…Great coffee and HOT food…Prompt delivery. Antiqua – Took bus with 2 others $6 each instead of $8 quoted for two. Rough ride to Valley Church Beach. Very pretty, but a fast drop off. Took a few steps in and it was over my head. I was surprised that the water wasn’t that warm (Floridian here!). Wonderful coconut shrimp and painkiller drink at The Nest. Service slow. St. Lucia – Best port ever! Took Spencer’s Land/Sea Tour. Had a great time at the mud bath/volcano area. Best snorkeling ever at Jalousie/Sugar Beach. Delicious jerk chicken lunch included along with beer, soda, rum punch. Also enjoyed boat ride back with narrative on several spots. Barbados – Traffic to The Boatyard beach area was awful. Great $20pp deal included 2 lounges and an umbrella, approximate half hour snorkel ride over shipwreck and one drink. Didn’t see turtles. Beach was gorgeous. Martinique – Met Gladys from Beyond the Beach. Wonderful tour with river, waterfall, Cathedral, great French bakery. Vendors at the port were very friendly with nice items and reasonable prices. Bring Euros. St. Thomas – Decided to take a $4 pp taxi to Haversight (sp?) port area since we were docked at the other pier. Walked around a bit. Mostly jewelry. Had a great lunch and drinks at The Greenhouse Restaurant while we checked our email and phoned home. Decided that although we loved the food and service on the Reflection, we won’t cruise Celebrity for awhile due to lack of daytime activities and repetitive, unprofessional production shows. Read Less
4 Helpful Votes
Sail Date: December 2017
The Celebrity Reflection is one of the finer ships on the sea. We just completed our 56th cruise with Celebrity, about 90 cruises with 15 cruise lines altogether. For years we looked forward to the day we would achieve Celebrity's top tier ... Read More
The Celebrity Reflection is one of the finer ships on the sea. We just completed our 56th cruise with Celebrity, about 90 cruises with 15 cruise lines altogether. For years we looked forward to the day we would achieve Celebrity's top tier loyalty category of Zenith. Finally did it about two years ago. On this our 56 Celebrity cruise we were treated pretty much like first timers. The very thing that I told the world about for years was the "Celebrity Family". Since our first cruise on Celebrity in 1996 we have felt we were family and that was the Celebrity we grew to know and love. Not so any more. The only thing that seems to matter with Celebrity is that you are in a suite and or have dropped lots of money in the casino on previous trips. It appears that Celebrity has a program where they call their big spenders (losers) and offer very cheap upgrades. Even after 50 cruises we have never got a call for a cheap upgrade. I discovered this program only after we were the top cruiser on a previous cruise and enjoyed the story of a fellow passenger who was happy about his very cheap upgrade from Concierge to Celebrity Suite for a few hundred dollars. The Marketing Department tells me that they have no control and do not even get the upgrade list. The Celebrity Reflection is a great ship with a great crew. The big disappointment is that loyalty no longer matters. Makes me want to cry. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.7
Service 5.0 4.5
Value For Money 5.0 4.2
Rates 4.0 4.1

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