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2 Helpful Votes
Sail Date: January 2019
Our first time on Celebrity Reflection. We have been on Celebrity Eclipse (2013) Celebrity Equinox (2014, 2017 & 2018 with Captain Kate) Celebrity Summit (2016 with Captain Kate) Celebrity Silhouette (2017 & 2018) Embarkation in ... Read More
Our first time on Celebrity Reflection. We have been on Celebrity Eclipse (2013) Celebrity Equinox (2014, 2017 & 2018 with Captain Kate) Celebrity Summit (2016 with Captain Kate) Celebrity Silhouette (2017 & 2018) Embarkation in the new Ft. Lauderdale terminal - a total disaster. Arrived at 9:30 AM. Up escalator at 10 AM. In the first group of 50 passengers. Had our Sea pass by 10:25 AM. Computer glitch (something about Sea pass photos not loading properly) On past Celebrity cruises we were usually onboard by 11 - 11:30 AM. In the past when you received your Sea pass, we would get a number and groups would be called by those #'s. Not this time - they called by cabin class: Suites, Aqua etc. We waited & waited. At 12 noon still computer issues. We did not board until 2 PM. No water, juice or snack provided. Not good for older passengers or anyone with diabetes. Very poorly handled by Celebrity. Our 21 day back to back (B2B) cruise was great. Moses was our cabin steward - best we have ever had. We always get an oceanview cabin. Loved to start our day at Cafe al Bacio with a great cup of coffee. Opus dining room & OV buffet had varied menus. Entertainment was good, not as loud as in the past. Watched the Superbowl in main theater with wings, sliders & hot dogs. The best part of our cruise is always the staff! We even had an opportunity to talk for a few minutes with the Captain. If I had to list all of our favorite staff - it would be several paragraphs long. Did have an issue with CLA activities. Trivia games were won by a team of passengers doing a B2B, B2B, B2B (63 night total) - a bit unfair! The Sudoku challenges were so tough that twice no one finished in the given time limit. On past Celebrity cruises, you won tickets that could be redeemed for Celebrity bling (T shirts, cards, coffee mugs, beach towels, lanyard etc.) This time, often you were given a Celebrity X metal instead. I gave them back. One last note: we found out several cruises ago that the cabin stewards have 17 cabin to clean twice a day with no assistant. I don't know about you - but we don't change our towels and sheets every day. So, we would several times a week give Moses our cabin steward a morning or evening off. We still gave the standard gratuities & also a bonus for a job well done. I wish more passengers would consider doing that also! For disembarkation we did the self walk - off (carry all of your luggage off by yourself) we were off the ship by 7:15 AM and through security, grabbed a taxi to our Hampton hotel in Plantation, FL and were back in our car by 8:30 AM. Read Less
2 Helpful Votes
Sail Date: January 2019
14 days of gorgeous sunny warm weather in a January is ideal. Cruise guests were mostly old. Many guests were repeat guests who liked longer cruises. I had a good time on the Reflection. As one of Celebrity’s newest ships, it looked ... Read More
14 days of gorgeous sunny warm weather in a January is ideal. Cruise guests were mostly old. Many guests were repeat guests who liked longer cruises. I had a good time on the Reflection. As one of Celebrity’s newest ships, it looked fresh and well kept. Our cabin was in good shape. Furniture was comfortable. Our cabin steward was new. He was friendly. However, we had to ask for several basic items that were not already in the cabin. Shower caps,smooth soap, robes, ice, pen, paper, laundry bags. Towels were thin and not very absorbent. Asked for extra towels. The public areas were also clean and nicely appointed. Pool area had lots of chaises and areas in the shade. Never had to go far to find an empty chaise. The buffet area was often crowded. There were many times when I had to wait to find an empty table. Buffet seating was not adequate. Food choices were good. However, there were often lines of people waiting to be served. Pool grill was good. The Main Dining Room was better than the buffet. Service was excellent. The food was good, not great. Menus are old and worn. Choices haven’t changed in years. It would be nice if Celebrity would freshen up their menus and offer new dishes. We also ate dinner one night at the Tuscan Grill. I really enjoyed the filet. Loved the Tea at Cafe Al Bacio. Entertainment was good. The musical groups were excellent. Music soup was my favorite. Evening shows were good. The Library was sadly lacking books. There is no longer a daily News sheet. Guest services said that they don’t print it anymore because people check news on the web. That only works on ships that include free WiFi for all guests. We enjoyed time in the ports, met lots of nice people, and had a good time. Read Less
3 Helpful Votes
Sail Date: January 2019
We were on the Reflection in March as a couple and returned with friends. We took a Celebrity suite instead of the Sky suite that we had in March because my husband wanted to be able to watch football after I went to sleep. Since our ... Read More
We were on the Reflection in March as a couple and returned with friends. We took a Celebrity suite instead of the Sky suite that we had in March because my husband wanted to be able to watch football after I went to sleep. Since our friends were not in a suite we ate in the the main dining room for dinner every night. We didn't feel we lost much by not eating in Luminae as in March we mostly ordered off the main menu ( Luminae's offerings were often odd). We had a terrific waiter Melvyn who has been a waiter with Celebrity for 19 years. He made us feel special. Make reservations each night the night before!!! The Reflection is a beautiful ship, spotless and elegant with, in our view the best staff at sea ( we have been on 45 cruises (Princess, RCCL, NCL, Oceania, Regent) Our suite Butler Jesus did everything he could do for us and Leslie our stateroom attendant was excellent. The Celebrity suite has several design flaws. There are only two electrical outlets in the whole suite!! We brought a surge protector as we do on every cruise and security confiscated it. They held one of our bags without telling us ( the ship had sailed) and my husband and Jesus had to scour the ship looking for it. There is a large window cut in the side of the bedroom wall letting light in from the living room lamps and TV ( it was like New Years eve). Half way through the cruise the suite manager stopped by to see how we were doing and that night a black out curtain appeared covering the window. I guess we weren't the first to complain. I would not take that suite again considering the stiff price. Michael's Club is a great perk ( loved Alex and Alexandra) making friends at the bar, tea from 3:30-4:30 every day. I thought the specialty restaurants were over rated and not worth it. In March we loved the Lawn Club but this time we felt the food was not as good and the same with Murano. The cruise Director Eddy Jenkins is great, funny and charming. He is much more involved than they usually are. He did four lectures: 10 things you should know about Art, Music, Cruising and Wales not Whales. We saw the first three and loved them. The rest of the entertainment is consistently awful. The stage shows are old ( we saw them last year and the year before ( Celebrity has a ton of repeat cruisers so that doesn't make sense) . The Beatles cover troupe wasn't good and except for Dominic Allan ( a great musician) and December '63 ( Four Seasons) we compared it to a dental visit. The one bright spot was a young acoustic guitarist, Danny Smart. We were groupies, following him from bar to bar. The last night he played American Pie and had half the ship singing. We had been to all the ports many times before except for Grenada. We took a ship's excursion "Spices and Waterfalls". It was miss-able. The guide was great and tried her best giving a gruesome history of the island and the revolution, but it was a 45 minutes drive to a rundown shack called a factory and the skinniest waterfall I've ever seen. In Aruba, an overnight allowed the two couples to reserve ( from home) a room at the Renaissance Marriott Resort. Walked from the ship. We spent almost two full days at the private island ( they have a small motor boat) with lagoon, flamingos and restaurant) as they gave us passes until we could check into our room ( which we never even went up to). We returned to the ship for dinner. The weather was perfect, the seas calm, I hit in the casino ( gave it all back). Great cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
14 days had Aruba two full days. Murano (11 times) provided a great dining experience. Less children. They did have several dogs on board. One Small dog barked and barked.. Barked uncontrollable. Setting on balcony reading and barking was ... Read More
14 days had Aruba two full days. Murano (11 times) provided a great dining experience. Less children. They did have several dogs on board. One Small dog barked and barked.. Barked uncontrollable. Setting on balcony reading and barking was disturbing. Celebrity should have put dog and owner off the ship. That is actually in the write up of how they handle that situation, but I guess they did not want the press. Entertainment is subpar to Royal Caribbean. I cruise 110 days a year. This is now my 140th cruise and I have been on 22 Celebrity cruises and 77 Royal Caribbean cruises. This past year I cruised 7 days on the MSC Seaside, 8 days on the Carnival Vista, 35 on Celebrity and62 on Royal Caribbean, so I know the differences and direction cruise lines are headed to make more $$, and how they are achieving that. I have 6 more cruises booked this year, and will book at least 6 more this year. I am not booking as much in advance because of the non-refundable deposits. Read Less
4 Helpful Votes
Sail Date: December 2018
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco ... Read More
Parents took family.Ship is awesome! Food is excellent! Layout is great! Entertainment was fabulous, especially the comedian. Funny!!!! It would be nice if there was another outdoor pool for only adults. No nightclub, but the silent disco rocked!Cabin was wonderful. Clean and loved having the verandah. Food was pretty good. Service was excellent.Did not go on this ship for the ports. Mexico is not my favorite, but I do like Grand Caymen. However, it is a pain not to have a port to directly dock and get off on island. Have taken Celebrity prior and the experience was wonderful and plan on taking it again. It was nice not to have a ton of children on board. For a big ship, it did not feel crowded. Would definitely recommend to friends. Even the bar service was wonderful and quick. On other lines, it can be a hastle. Overall, great experience. Read Less
1 Helpful Vote
Sail Date: December 2018
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no ... Read More
Family Christmas together. First cruise for my husband and I, but Grandma and my brother's family had both cruised several times before. Embarkation was dismal - standing in line for 3 hours facing armed security guards, with no explanation given until after we finally boarded. (The explanation eventually given was that the 30-mph winds were too high to safely deploy the gangplank. I think Celebrity needs a stronger gangplank.) Debarkation also much slower than expected: from on-line research, we though we would be able to just walk off since we were carrying our bags, but there was a huge lineup and it took about 45 minutes to get off the ship and another half hour to get through customs. Once on the ship, things improved a lot! We had a terrific cabin steward and good dining experiences in the main dining room. We were doing "anytime" dining and ended up never needing to make a reservation - there was only one night when we had to wait longer than 5 minutes. Excellent gym facilities, although very busy. Bought one Pilates class and it was excellent, although pricey. The ship is beautiful and well maintained, and although full there were always places to sit and relax. We had 3 cabins in a row and had the dividers removed between the verandahs, so had some good quality family time together out there. It would have been nice to have some useful shops on board e.g. cruisewear, last-minute Christmas gifts. Instead it was pretty much all diamonds and watches. Hard to imagine they do a good business. The internet packages were ridiculously expensive, so we went without for a week, which was kind of refreshing. A "classic" beverage package came with our booking, and that turned out to be just right for us - we paid the difference when we occasionally wanted a more expensive glass of wine or cocktail. Time in ports was too short. There was only time to hop off for 3-4 hours at each stop. We did manage to get quite a lot out of those 3-4 hours, at least in San Juan and Antigua, but it was a bit hectic. If I were cruising again I would look for longer times in port, and port days that are more spread out instead of bunched together. Overall the cruise itself was a comfortable, enjoyable, and expensive experience. We may try it again sometime... Read Less
2 Helpful Votes
Sail Date: December 2018
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. ... Read More
What better way to enjoy the Christmas holiday than on a cruise. This was our first holiday cruise and it was fun to be with others in the holiday spirit.. it had been a while since we have sailed on Celebrity and we were not disappointed. The ship was clean and well maintained which is hard when doing seven day Caribbean sailings. The crew was super friendly although not as polished as some crew. But we had a wonderful time and looking forward to our next sailing. Eddy the cruise director did a great job and his talks about his experiences over the years were well done. The production shows are a must see for everyone. The individual shows such as comedians, singers, bands, etc were also very good. Hard to find any faults with the entertainment. Our Aqua class cabin was quiet, clean comfortable. Clive, the cabin attendant was attentive and always knew when to get in and clean before we got back. The iced tea in the afternoon was appreciated and delicious. On Christmas morning we had a gingerbread village that was set up for the holiday. A beautiful display for pictures. Later in the day the officers gave a concert of Christmas carols which was wonderful and a nice surprise. Definitely got even the grinches into the holiday spirit. Overall a great week and a fun way to spend a holiday. This will not be our last holiday cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
Just completed a 2 week trip to the Caribbean The ship is very impressive with great staff Itinerary was good including port visits to Antigua, Barbados, St Lucia, Grenada and the ABC Islands The entertainment was second to none ... Read More
Just completed a 2 week trip to the Caribbean The ship is very impressive with great staff Itinerary was good including port visits to Antigua, Barbados, St Lucia, Grenada and the ABC Islands The entertainment was second to none with great shows each night and plenty of live music in venues around the ship One slight disappointment was that once leaving the main restaurant there was very few places to sit and continue the interaction with other guests you had meet during dinner, unlike most other ships the atrium area was a little disjointed with limited seating The food selection in the main dining room and buffet area was very extensive with no complaints from anyone we could see, and for us Brits very hot water for our tea A good selection of speciality restaurants are available but slightly more expensive than most other ships, we found that staff would offer discounts most nights which brought the price down by around 10% There appeared to be 3 different drinks packages available:- Standard, Classic & Premium, we had the Classic package which allowed us any drink up to $9 in price, however Vitamin water in the buffet priced at $4.5 was excluded for some reason. In the Martini bar situated within the atrium area all cocktail started at $12 which was a little strange as most people appeared to have the Classic package, all this meant was that the staff used different spirits in your drink I think Several people mentioned that at key times such as pre dinner or show time there was a lack of bar staff and not all the bars opened which was a little disappointing as on several evening we had arranged to meet friends for drinks before dinner and could not find bar or waiter staff Would we cruise with Celebrity again? Yes Read Less
1 Helpful Vote
Sail Date: December 2018
I loved the Itenerary. All my favorite islands. The ship is gorgeous. Very tasteful and not gaudy. Service in main dining room was outstanding. Try to get Frankie and Ketut. Deck 4, Select dining. The specialty restaurants were very good. ... Read More
I loved the Itenerary. All my favorite islands. The ship is gorgeous. Very tasteful and not gaudy. Service in main dining room was outstanding. Try to get Frankie and Ketut. Deck 4, Select dining. The specialty restaurants were very good. Love the lawn grill, Murano, Tuscan Grille and of course Q'sine. The chateaubriand is incredible. Don’t miss it. Our room , C2, was nice and stewards were wonderful as well as breakfast in the room. Concierge was never helpful or even available much. Captains club hostess could not handle anything nor could Guest Relations. These need improvements or empowerment. Service in the bars before dinner is very slow, just not enough waiters. Better be prepared for a wait. That’s the only reason for 4 stars instead of five. I think this is my new favorite S class ship, even better than Equinox. My next cruise is on the Edge in March. Read Less
1 Helpful Vote
Sail Date: December 2018
Getting on/off the ship was pretty smooth. Our room was fabulous as was our stateroom attendant. The entertainment was top notch and the cruise director as well. The live music was also great, especially the band 'Music Soup' and ... Read More
Getting on/off the ship was pretty smooth. Our room was fabulous as was our stateroom attendant. The entertainment was top notch and the cruise director as well. The live music was also great, especially the band 'Music Soup' and the string duo. The ship is beautiful, well maintained and clean with the exception of the public bathrooms at peak times. The itinerary was great and we had smooth sailing throughout. With the exception of the Martini Bar, all the bar staff were below par. The work inefficiently and not as a team. I sat through an entire set of 45 min. in the Sky Lounge and the Ensemble Lounge without anybody coming by and asking for service. To get a drink at lunch in the Oceanview Café is challenge as well. The ATM only spits out $ 50 bills and guests relations was not in a position to provide change. I'm sure in cooperation with the casino, this could be accomodated. The big 'rose' sculpture in the Foyer is in the wrong place when you want to dance. We ate at Murano, Sushi on 5 and the Porch - all outstanding food and service. Worth the extra money. The food in main dining room was tired and uninspired as was the room service food. The Food in the Oceanview Café was actually much better since you can have any meat grilled. The service we had in the main dining room was below standard with the notable exception of the Asst. waiter. The sommelier was pretty useless and had a massive chip on his shoulder. We know they can do better and would definitly go again. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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