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4 Helpful Votes
Sail Date: December 2015
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin ... Read More
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin Christmas Caribbean this year without hesitation on the sister ship 'Refelection'. Embarkation was busy, however you expect that on a big ship. We stayed with friends in Miami prior to joinung the ship so we were ready and excited for our cruise. The ship was very similar BUT we feel that Celebrity seem to be cutting back so much it was like chalk and cheese. How could 2 cruises be so different? For us we loved the sail always on the Eclipse, picture the scene ........ sat on real grass on lawn club seats being served wine and cheese with a lovely duo playing in the background. Pure class which made Celebrity a cut above the rest and that happened 3 times during our cruise. This cruise it did not happen, when I asked why? I was told that the weather in the Caribbean was to unpredictable for this to happen, HOWEVER they were happy to offer an outside BBQ with the officers for $100 per person. What happened to the unpredictable weather? There was a saying that I learnt from the passengers on this cruise 'Nickles and Dimes' which means that Celebrity are cost cutting that much it so apparent it's scary. The lack of fish and seafood: This is another 'Nickles and Dimes'! The buffet in the Eclipse offered a wonderful selection of fish and seafood, however this was not the case on the Reflection. After day 3 of one fish choice on the lunch menu I asked to see the Head Chef. He said that he would offer another selection but due to his orders from head office he was not able to offer seafood. IN THE MIDDLE OF THE SEA AND NO SEAFOOD? REALLY? He stated and I quote: the demographic on Caribbean cruises was different to European cruises, I then said so what your saying is that Americans prefer burgers and meat rather than fish and seafood and he just smiled at me. Thing is that we may be British but we have many American friends who love fish and seafood as much as the Europeans so that is complete rubbish Chef!! We are not massive meat eaters so fish and seafood is an important part of our diet snd that's one of the many reasons we love cruising... The cabin was lovely as expected but the points we have written about let us down. The staff were friendly but seemed overworked on this ship. The Entertainment was hit and miss but it lacked something that other ships has to offer. If your looking for class and seafood forget the Celebrity Reflection....... We have! Never ever again. Shame on you Celebrity!!! Read Less
12 Helpful Votes
Sail Date: December 2015
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it ... Read More
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it fell far short of average. This sailing was packed with people thanks to the drinks package promo. Couple that with 450 children and teens traveling with those adults and connect the dots. Celebrity has never catered to children, or teens, and doesn't have a lot for them to do. So, we had kids behaving badly while their parents were who knows where, doing who knows what. By the second day I was ready to get off this ship. I was sick of dodging running children in the hallways and hearing them screaming through the late dinner seating. Unfortunately, we were still at sea and there was no easy escape. We were assigned a cabin on Deck 7 near the Hideaway. I would never book there again and certainly not on a cruise with a lot of kids. The Hideaway became their gathering place in lieu of anywhere else to go and it was apparently also where they chose to dine. It is not a restaurant, but it was constantly littered with stacked up dirty dishes from the buffet. We were in a stateroom between passengers traveling in a large group. Some were adults, and some were kids. These people continually slammed their cabin door or doors to the extent that the walls of ours actually shook. We mentioned it to them politely, but eventually we had to visit Guest Relations because it got very disruptive. We were assured it would be taken care of. Taking care of it consisted of Guest Services leaving a voicemail message on our neighbor's phone. That resulted in more frequent and more enthusiastic door slamming. On the first day in port we returned to our cabin to discover our balcony, and everything on it, covered with sand. A check of the adjacent balconies revealed that the only sand on those balconies in either direction was in Coke bottles, half filled with sand, and sitting out in full view. There is no excuse for irresponsible and rude behavior, but when it borders on purposefully and provocatively offensive acts, it is the responsibility of the cruise line staff to take care of it. Their solution? "Call us whenever it happens and please accept this credit for $200 on a future Celebrity cruise." Are you kidding? Celebrity's food has always been near top notch. It was no more than acceptably average on this cruise. Most notable was that the food in the buffet was far below its usual level. Dinners in the main restaurant started out well early in the week and by week's end consisted mainly of stews of varying meats. It was nearly impossible to get a reservation for any of the specialty restaurants on any night unless you had cash and/or connections and yet, the night we dined there, the restaurant was clearly not serving at capacity. Re the "Nickel and Dime" complaint we often heard spoken of and complained about around the martini bar at night. This was a legitimate concern and people saw through it quickly and did not like it. We started this cruise with almost $600 worth of shipboard credits. That seemed like a lot, and I was worried about using them up. I shouldn't have worried. We ended up with a $400 bill above and beyond the shipboard credit. We took no shore excursions and bought no gifts. I should have stayed out of the Aqua Spa where massage therapists are taught to offer you a further discounted booking after the massage, when you are least likely to be sensible. All in all a very disappointing cruise experience. The only bright spot was seeing Putu working the Martini Bar. We had loved him on Eclipse on a transatlantic. One small spark in a firestorm of wasted time and money. Bye bye Celebrity. You blew it. Read Less
2 Helpful Votes
Sail Date: November 2015
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean ... Read More
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean owns Celebrity, I figured it would be even better than what I am used to with Royal, since it is supposedly their "luxury" line... Boy was I wrong! Here are a few bullet points regarding the trip: 1. The entertainment onboard was very poor and people (including myself) were even walking out of the large comic show. I felt bad, but the person on stage should NOT be called a comedian. It was the worst stand up I've ever been to in my life. 2. All the fun game show type entertainment was scheduled before 9:00 pm and we would miss it because our dinner was at 8:30. 3. The average guest on board was about 60. 4. There were very large lines for EVERYTHING you wanted to do. There would be at least 5-10 minute lines for ice cream, food and bar service. One night, I had to wait 40 minutes at guest relations because they only had 3 people working the desk. 5. The only included restaurant was the buffet and the main dining room. Everything else was an up charge. 6. About 75% of the bar staff was very lethargic and could care less that you are inline for a beverage. Some of the bar staff was even rude to the customers. Not every bar would serve the same drinks either. Some couldn't make frozen drinks, some couldn't make martinis and some didn't have wine. So, you would have to walk all over the ship to get the drink you wanted. Various bars on the ship ran out of pina colada mix twice as well. 7. I brought my 77 year old mother-in-law with us for her first cruise and she spent over $700 in the spa. One day, the waves were bad and she put her hand in an "open" door to keep her balance. The spa door did not have a closer on it and it slammed shut on her hand and she needed 6 stitches from the Ship doctor. The spa staff did not mention anything to the officers on board and I had to file a medical complaint a few hours later. After the accident report was filed, the Spa staff informed me that it was our fault that my elderly mother-in-law put her had in the door in the first place. They seemed not to care that the metal door was left open and it did not have a closer installed. This could have chopped a smaller kids fingers off. I plan on mentioning this to corporate.. Honestly, this list could go on and on. I would never take another celebrity cruise ever. Read Less
1 Helpful Vote
Sail Date: November 2015
We are Royal Caribbean Diamond Plus Club members who took our first cruise on Celebrity and our last. We have cruised Royal Caribbean many times and Princess once. I don't understand the fabulous reviews as we were told by friends ... Read More
We are Royal Caribbean Diamond Plus Club members who took our first cruise on Celebrity and our last. We have cruised Royal Caribbean many times and Princess once. I don't understand the fabulous reviews as we were told by friends that Celebrity was the best and we would probably never cruise Royal again - quite the opposite. The food was good but not fabulous. The prices for the restaurants were very high. We ate in the steakhouse which again was good but for $45 pp I wasn't blown away. The lack of energy on this ship or things to do was amazing. There really isn't much going on ever. Wake up Celebrity. We aren't old. We want things to do. This also was a "Top Chef" cruise which had chefs from the show competing. If that's what you like. I don't watch the show so really didn't care. If you are a football fan like us, forget it! No big screen anywhere to watch games. And no sports bar. There are 4 little tv's in the casino with no sound for Sunday afternoon football. No designated night club. Some nights a DJ played by the Martini Bar which is the biggest highlight of your evening entertainment. Every night in the Sky Lounge is the supposed club which is only from 11:45 p.m. until 2:00 a.m. Ok so what are we supposed to do after dinner until then? Their so called "Elite" events or if you are a Royal Caribbean "Diamond/Diamond Plus" events are in a lounge from 5-7 p.m. which is not long enough if you have dinner at 8:30. The service in the dining room was very good. The bartenders really don't like people with the drink package and it shows. A lot of times we were ignored and they have attitudes. The few shows we saw were good. Would I cruise Celebrity again, no thanks! Read Less
3 Helpful Votes
Sail Date: June 2015
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks ... Read More
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks before the cruise there were many empty cabins, then all of a sudden the ship was full... It would appear that deals were done where children in parent's cabins got a much reduced rate.. The ship was overfull .. Not only were there groups of teens standing in the pool most of the day, they migrated to the Spa Pool in the late afternoons which defies the age limits in there, but of course they reserved many of the then unused sunbeds in the pool area too. The Martini Bar became the venue of choice so older siblings or parents could supply them alcohol leaving little room for adults. HideAway became a school common-room. Empty sunbeds were hard to find on sea days as parent reserved beds for their kids who roamed elsewhere and reserved their own before moving on to sit in groups elsewhere. Despite the obvious shortage of sunbeds and deck space, many guests still seemed OK with still reserving sunbeds while they went for food. On an 11 night cruise, not once did we find 2 sunbeds poolside, but it was also much too noisy to read poolside with the screaming children and teens. Never mind, there was always the theatre for the adults to attend??? Sadly not... there were NO after dinner shows as Showtimes were 7pm and 9pm ONLY !! This was made even worse due to the new Suite restaurant (Luminae) as there is now limited space in the fixed time dining part of the MDR. Many passengers were automatically booked into Select (Free Time) Dining, however with so many cabins occupied with 4s, Select could not cope with the queues. Arriving to dine at 8.45 meant waiting til 9.45 for a table. So no shows possible and a very late meal!! The staff were excellent but frustrated at their lack of ability to help. We booked Late Sitting, but despite having our table number confirmed on arrival, there was no room at the table and we were kept waiting so long on the first and second night we moved upstairs to "Select" hoping for an improvement. No luck there and of course we missed the Captain's Toast. At least he got something to eat! I am not sure what was wrong with the Chef on this ship. He seemed to have just the one condiment in his palette ... SALT ! The MDR menu for the first 7 days lacked Celebrity's usual flair and inspiration. In the 2010's surely we are 40 years past heralding Veal Cordon Bleu, Herb Roasted Chicken, Broiled SeaBass or Sauteed Duck Breast as a Chef's Recommendations?? I have a Celebrity recipe book that I won on Celebrity's Facebook Competition last year... None of the meals pictured were evident on the menu. The OceanView Buffet however was excellent with lots of choice throughout the day, however sitting on the outside deck to eat became a bit of a chore. Trying to get a table cleared and wiped was an effort not experiences on Silhouette and ordering a drink with the meal was pointless as the waiters took so long you would be finished eating before your limited choice of wine arrived. The tables themselves were only worthy of a faded second rate night-club with numerous cigarette burns on most tables! Why these old tables purloined from the old smoking areas haven't been thrown overboard is beyond me! This is not the 4+Star cruising as experienced on Solstice, Equinox or Silhouette, yet is the newest of them all! Another gripe I have is that we paid the extra to upgrade our drinks package from the 123GO offer... By day 7 of 11 they had run out of Pelligrini, Evian and many of the wines we liked that came within the upper limit of the Premium Package but exceeded the Basic package. Cheaper wines were offered by an apologetic sommelier but the Medoc was excellent and the other Cabernet mix really wasn't. Entertainment was poor. I have no idea who the Cruise Director (Alexander) was sleeping with but he certainly was not around much after 11pm All shows seemed to be timed so he could have an early night! The show staff hated doing the early shows and with many of the port Sail-Aways at the same time as the 7pm show. It was impractical to enjoy cruising with the usual adult timed entertainment at sea. Furthermore, the teenage mobs roaming the bars after dinner made the after dining experience unpleasant. There were hundreds of complaints to bar staff and to Guest Relations. The recent expansion of the idea that people want to dance or watch a show on an Atrium staircase lacks practicality. Atria have rails as well as adjacent tables and chairs, so really only the front row can see anything happening below. With a few thousand people on-board, whoever thought that more than 300 would be able to see the "Spectacular" sited on a staircase obviously has some sort of mental deficiency! The limitations of performing on a spiral staircase is obvious to most, and the dancers themselves obviously hate it! If I wanted to see performers on a staircase I could use the New York, London or Paris Metro systems without having to don Black Tie or pay for the privilege - let alone be forced to lean over Hispanic parents and their over tired 5 year old children taking pride of place! Celebrity have, in their wisdom, removed Quazar NightClub on Reflection. The Sky Lounge is the rarely frequented night-club. A very very poor DJ MX is sometimes sited in the Martini Bar - (His wife sings and plays flute, and she is excellent, so no doubt they came as a package but his track changing skills were worthy of a 1970's needle lifter on a vinyl single deck! The electronic drum kit was best at volume -1 on the 0 to 11 scale) The guitarist and singer was far superior but sadly only on for a short while waiting for a late dining table. Sky lounge music was 1980's Disco mixed with "Is this the way to Amarillo" again with the needle lifted mid-track for a tempo change! (POOR!) It was a good venue for the teens after X-Club closed at midnight, so if you wanted to hear about who kissed who and what Amy said to Simon about Dale's kiss with Patricia in the twin's bedroom, then it was probably excellent. Oh, and she had her hair high-lights done just before coming away! (I can vouch for that as all the hair flicking and preening left strands in my soon to be discarded cocktail.) The Martini Bar, sadly, was little better. Hektor and one other (Ginger) Barman were excellent... the other two barmen were often rude and unhelpful. When there are 30 people waiting to be served, perhaps it is better to make the damn drinks rather than juggle cocktail shakers and ice cubes?? Save the show stuff for when people actually have a drink in their hand??? You wouldn't wait for a CheeseBurger in MacDonalds while the cook threw bits of cheese and a bun over his shoulder instead of grilling the meat!! We were lucky choosing a cabin aft on deck 6, as many central on deck 10 and 11 complained of teens congregating in the corridors at night and too many children running around... there were many unsupervised under 10's in the OceanView Cafe, who really do not have the skills to raise a slice of chocolate cake onto a plate without leaving fingerprints in the next portion! "Hey Alisa, ooo..ooo,,,they have a chocolate fountain!!!" "NO WAY !! Awesome! Can I put my Pizza in there?" Jacuzzis, Spa area and pool and bar age limits were all discarded with the under age drinking permitted by parents. Shorts, T-shirts and flip-flops were evident in the MDR as were tables of under 16s giving the hard pushed waiters a tough time... "Is there a lot of alcohol in a Prawn Cocktail?". This was little more than a school cruise spoilt by adults and parents. The (apparently) super trendy Cruise Director in his bright yellow suit was so up to the minute he announced a party night with music provided by Lady g'Gaaaa, so destroying his little remaining credibility (he was apparently a singer on Celebrity in past years before gaining this promotion - obviously he only ever listened to his own voice and thankfully was not acquainted with the offerings of Mad Donna or Samantha Smith). His idea to put a mermaid in the pool for SocietyX Liquid Nightclub even bored the teens as nobody thought the lack of other features worth a second glimpse on a windy night. The much publicised OPA! Eruo Dance Party had the DJ MX playing hits from around Eruope (Europe?) (I dare you to try to name a German, Belgian, Italian or French HIT) The later attempt to turn CellarMAsters into a fetish nightclub was nothing short of ridiculous. Calling a room with wine racks and comfy sofas The Cellar Nightclub, showcasing International House Music with a semi-naked male pole-dancer, is feeble and an admission that removing Quazar was a massive error. Saying it is the first such venue at sea ignores The Chamber nightclubs recently removed from sister company's Royal Caribbean Explorer and Navigator of the Seas! There were many features events often publicised to excess.... Invitations arrived daily to exclusive Art Auctions and offered a free glass of something cheap if you really wanted to get away from the mobs of teenagers. Here you could buy original art (one of just 40,000 available on every cruise ship that sails out of Miami) for a fraction of the price of a real painting by a Dutch Master ... Go figure... How do they do that?? I guess it suits the same people who would buy a Breitling or a Tag on-board. Perhaps check out Rent-a-cruise companion. com ?? In conclusion... I apologise if I sound like a grumpy old man with no patience for other people's children and preening teenagers getting drunk and shouting in bars... but that is EXACTLY what I am!!... and that is why I, like many others, have chosen Celebrity Solstice Class ships for the past 8 years. I liked the decorum, the service and the facilities on-board. The shows, the Martinis and the night-club. The excellent dining choices and inventive menus along with the space at the pool and the quieter Spa areas. Celebrity without the above is actually somewhat unpleasant. Adults found it hard to mingle and make new friends under these conditions. We met a decent crowd while ashore and had a good time but it was DESPITE Celebrity and these problems became a unifying talking point in the few spots where adults were able to hear themselves talk. Would I go on Celebrity again?? 70/30 against currently. #sadfaced50s !! (Note: I am not saying the teens were particularly badly behaved, they weren't.. They were polite and neat, but they do what teens do.. The 14 yr old girls dressed like 20's but that sadly made them look like under-age hookers and the 15 - 16s almost looked like adults til they said something.......The boys Hi-5'd the bar staff when they got a drink and spread all along the Martini Bar denying space to others who wanted serving. They would have been much more suited on NCL or RC, rather than on Celebrity or a cruise marketed to those seeking an adult environment.) Read Less
Sail Date: April 2015
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first ... Read More
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first leg of 16 days was a nightmare. We went to our room on arrival only not to be allowed in till around 4pm. By this time, it was late and we wanted to change and unpack. We went to the room 6131 and found that someone from the last cruise had been sick in it and it smelt of vomit and the carpet near the bed was wet. We went to guess relations and they sent up a cleaner who told us he would have to strip the room and the bed to clean it. The room would not be ready till 8pm. We went bak to guess relations and asked for another room and reluctantly they agreed. However could not guarantee us the same room for back to back. Even though I paid for this privilege. So we got a same room balcony 7248. The service in the dining room was very poor and resulted in us walking out on several occasions without being served. We had one time where we waited over 30 minutes of a menu and water. The bars were not open as per there itinerary and often did not open till 4pm. The sea days of which were 8 to start with were disappointing with no entertainment during the day. No special brunch days or bbq”s or fruit carving or ice carving in which the Royal Caribbean do all the time. The food in the buffet did not change for 8 days from lunch to dinner. the food was also heavy on salt and sugar rendering most foods inedible for us. You could not get even a sandwich in the buffet until day 9 on the cruise and everything seemed that you needed to pay for it. Pay for a basic panini sandwich. Pay for a basic BBQ. The speciality restaurants were $50 a head which is ridiculous. The casino was not very good with slot games that i have on my computer they are so old. the bar staff you had to chase up for a drink. The layout of celebrity reflection I found disappointing. There were no seated bars to sit and enjoy the ocean views like the schooner bar in royal Caribbean. all areas are out in the open and deliver no ambience. The top sky bar people were smoking so we could not sit there and the only other area was the pool bar. The entertainment non existent. Anyway, by the time we got to the end of the first leg of the cruise we were told we would not be able to leave the ship in rome, could not go out, had to sit and wait for hours to work out what room we would be in. We had to pack up our stuff, carry our possessions with us until the old people got off the boat, the new ones boarded and the ship sailed before we could have a room. This was unacceptable. They tried to give us the original room back 6131. We did not want it knowing it had been vomited in. We went to speak with managers and anyone who would listen in guess relations only no one would listen to us. We spoke to Alex who could not care less and offered a concierge room as consultation but still could not fix the situation. Finally we spoke to some other australians who asked us to speak with the assistant manager Rachel Wever. By this stage I broke down in tears and asked her to get us off the ship and go back home I was sick of it. She offered us a sky suite to compensate. We took this and got the opportunity to use the other dining rooms. To me it was better food and service. My only issue is that on the last morning the staff were despondent and did not care and were to the point of rude and did not serve us in the lumina dining room. I also asked to see a doctor on the evening before as i had a pain in my ear and could not get to see him, the nurse told me unless its urgent go to the shop and get some cold and flu tablets ! I then spent 200euros getting a GP in Rome! So the holiday was good and the ports were good. I loved Santorini and Mykonos was my favourite. I would do another mederterainian cruise however i would never travel with Celebrity again i would use another cruise line. Read Less
Sail Date: December 2014
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved ... Read More
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved that it was decorated for the holiday. Celebrity always has amazing looking ships. The re-done Sunset Bar is beautiful and probably the finest bar on board the ship. Cons: I'm disappointed to see that, on board the ship, a lot more spaces seem to be pay-for-play. Solstice doesn't have the cabanas on Deck 15, and is it my imagination, or have the prices for the specialty restaurants shot through the roof? Main dining room food just isn't what it used to be either, and I have heard from a lot of loyal Celebrity passengers that they continue to upgrade to Aqua Class for the dining experience in Blu after many years of enjoying the MDR. Celebrity seems to be more about up selling than creating a Celebrity experience. Cabanas? $150 a day. Pedicure? $100! Pictures of dinner? $50 a piece, and only for the prints! No digital copies! Incredibly disappointing and a turn-off, considering that many people drop thousands on a trip like this. On NCL, where the fare is cheaper, they pop the pictures on Facebook and you can tag them when you get home -- gratis! The most upsetting part of the journey was the crew; morale on this vessel looks as though it's at an all-time low. You could tell the staff was either overworked, exhausted, or simply burnt-out. The smiles and friendly demeanor were present, but you could tell it was forced, and that's a downer for me. OVERALL: 2/10 -- That's using the experience I had on the Solstice as a baseline. Get your act together Celebrity. Read Less
1 Helpful Vote
Sail Date: December 2014
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the ... Read More
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the "security" people would not allow my UL listed power strips on board. When I complained on the ship they gave me two long extension cables, both handmade and unsafe by UL standards. As I wanted to use my very limited battery life laptop on the room balcony and needed three outlets, the cables would not work. They could not explain why UL listed power strips were unacceptable, but hand-made replacements were. The room was dirty. I had to write the word "DIRT" in the dirt to get their attention. The bathroom flooded as they hadn't checked the drain. The A/C wasn't working properly... it took five calls to get them to fix it. The food was good on the upper buffet deck, but mediocre with very slow service in the restaurants. All in all a disastrous tip. Avoid this ship as they don't appear to care and just get by. They need to be sold to Carnival, where with a little effort they would reach Carnival's standards. A dud. Read Less
1 Helpful Vote
Sail Date: November 2014
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. ... Read More
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. THE MDR had horrible food, especially the last night. The food was colsd and service very disorgasnized. We had a sommelier who was racist and ignored us by making a point to serve other tables around us and ignore us. The maitre'd refused to take the approrpiate action. The last meal on teh ship was called veal cordon blu but was a greasy fried schnitzel with gnocchi in a inedible cream sauce withno flavor. The buffet had better food. We were told that after our horrible experiences a senior food and beevrage maanger would be contacting us prior to our disembarkation. We are still waiting. We had concierage class but did not feel any extra love. Our sheets were never changed the enitre week. We knew as the sheet had the same hole on the right side the whole time. We were served canapes that we asked to be stiopped as all they were was a greasy tortilla chip, chopped up tomato, and inedible hummus. In addition we found under the bed the last day a bag of soda,wine, and beer left over from a previous cruise. We never had occassion to previously look under the bed. The ports were ok for shopping but in St Maarten most of the stores were selling bogus goods(my wife saw a bottle of her favorite perfume that did not look or smell like the real thing). Reflection does an evening in San Juan but Baccardi rum factory is doable if you hustle off ship at 330pm and make the ferry next to ther terminal. This is a cruise if you are looking for a week ofpeople taking full advantage of their drink packages and minimal service from crew. Read Less
1 Helpful Vote
Sail Date: October 2014
As large as the ship is I felt claustrophobic. I am used to Disney ships where they do not try to stuff in as much money making venues as they can and have a small walking area. We had a balcony and spent a lot of time in our room. Their ... Read More
As large as the ship is I felt claustrophobic. I am used to Disney ships where they do not try to stuff in as much money making venues as they can and have a small walking area. We had a balcony and spent a lot of time in our room. Their "track" is only in the center of the ship. You have to run/walk through sweaty, greased up people whose seats were right at the perimeter of the thin track. You could easily bump into them. You also had to go through smoking areas. I am on a track for health, not breathing in smoke. If you wanted to push your luck you could walk (with dirty looks) into extended areas but we chose not to. The gym is very small. We were lucky enough to receive a sale price for our "Concierge" room. I am sorry, but Celebrity has no idea how to do concierge. They need to learn from Holland America. Everything they listed as a perk for Concierge you had to request, you did not just get it. Also, the concierge was shared with the whole ship. In the daily paper it said anyone on the ship can use the concierge. Holland America has fewer Concierge rooms and a central private room where the concierge is. It also has a light breakfast, snacks all day, refreshments all day and a library. For some reason......and I have cruised many times so I am not an ogre, our room attendants seemed afraid of us. No one else on the ship was afraid of us. They had no reason because they kept our room spotless and did a wonderful job. We only went to the dining room 2X's on the whole trip. The food was far too rich for us. I ordered shrimp scampi one night and it came with a heavy cream sauce. I have never in my 60 + years in all of the traveling we have done, ever had cream in scampi, it is a butter wine sauce. What really got me was when we were walking around we passed a hot tub with 2 men in it. One man asked the other if he had gone to Rome before embarking (he is in Italy and a Rome port) and the other man responded, "Yea, we went there and I could have done without that." AAHHHHHH!!!!! Really!!!! I cannot even call him a tourist. Forget traveler. We go each year to visit our family in Italy. We could go in and out of Naples but we don't. We go in and out of Rome because each visit, and I have lost count how many that would be, we find something new and interesting. We wander and investigate. ...... Traveler. This is not the fault of Celebrity, but this cruise had the rudest Europeans on it. They were nasty, shoving and rude. I was waiting at the egg station for my egg whites. A man asked if I was on line. I looked at him in shock and said, "Wow, thank you for asking and not shoving." He told me there was only 1 other cruise he was on with nastier people. I won't mention which one it is because it has to do with an ethnicity. Then I had a tank (woman) shove me away from the milk I was trying to put in my cereal. On the last full day at sea, they brought all of the leftover normal size pieces of cake to the buffet. The usual pieces were tiny and perfect for just a little sweet at the end of the meal. You would have thought they brought out gold. People were swarming them and taking full plates full of the cakes. My husband, not thinking, excused himself to take a silverware/napkin set. A woman started screaming at him! After we got off the ship, people were fighting and screaming getting on shuttles to rental cars and hotels. It was insane. Another thing I did not like was the stores like the jewelry shops were coming out in the halls hawking people. Right in my face. I am on vacation, I do not want marketing in my face all of the time. In my opinion Celebrity is all for the money and not for the comfort of the passengers. The beds have the corners cut off to fit in the room. I am 5' and my feet were over the end of the bed. The bathrooms were lovely. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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