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1 Helpful Vote
Sail Date: May 2018
We chose A Celebrity cruise as everyone said they are very good. But having spoken to people (guests and staff) on-board, it is clear that standards have slipped in recent years, The most disappointing thing was the food ... if you ... Read More
We chose A Celebrity cruise as everyone said they are very good. But having spoken to people (guests and staff) on-board, it is clear that standards have slipped in recent years, The most disappointing thing was the food ... if you want a steak, you have to pay a high price for it in one of the speciality dining rooms. The daily New York sirloin on the menu in the main dining room was a slice of meat and nothing more. An American couple we met said sirloin steaks in New York are nothing like a sirloin steaks on Celebrity Reflection! In New York, they are proper steaks, as most people would expect them to be. DIane sauce was different to say the least and neither could the kitchen people make a peppercorn sauce. The portions were small, but you can ask for more, or even two main courses on one plate! The food in the self-service restaurant was poor ... very greasy breakfasts if you wanted a full English. At lunch and dinner, I expected more vegetables ... there was a roast beef carvery and only one choice of veg. Overall, the food was nothing like I was expecting on a cruise. The staff were always happy to help, although some didn't speak good English and there were some language problems - eg we asked for a cup of tea one morning. It never arrived as the young lady didn't understand what we meant. The entertainment was generally loud and the singers were not always in tune! It was difficult to find a quiet place to have a drink at night as everywhere had loud entertainment. But we enjoyed the ambience in the coffee bar on Deck 5 - the girls waiting on were very friendly and helpful. We used the well-equipped gym a few times. We enjoyed sunbathing on deck 15 and the staff in the Mast Grill and Bar were great. There were four in our party and we were charged for things we hadn't had, or signed for. This was sorted out but it was a shame it happened in the first place. One of our party wanted to pay cash to settle the bill at the end of the cruise. Celebrity had been notified of this three times - on-line, on a form during transfer from the airport to the ship and in the terminal prior to embarkation, but no-one passed the information on so we got a letter from Customer Relations saying we hadn't supplied any detail. Again it was sorted out, but why did we have to fill in forms which were then ignored. The cabin (stateroom seems far too grand a term for the cabin) was clean but quite compact. I'm so glad we had a balcony. Our attendant was great. The ship was clean, there were hand sanitizers everywhere. Off shore excursions - we did our own thing at a fraction of the price. We had done some research on the internet before our cruise and planned what we wanted to do. Security leaving and re-joining the ship was good and made us feel safe. So would we go again? Very doubtful as this experience has put us off cruising. We met someone who had been with Celebrity on over 30 previous occasions and this was going to be the last with this company as they have seen standards slip in recent years. It is a shame, but that's how we, and many other passengers we spoke to, found it. Read Less
Sail Date: April 2018
My husband and I traveled on Celebrity Reflection from Fort Lauderdale (April 13) to Civitavecchia. The vessel is reasonably elegant, our stateroom was comfortable with a large balcony, the room attendant was attentive, and the food was ... Read More
My husband and I traveled on Celebrity Reflection from Fort Lauderdale (April 13) to Civitavecchia. The vessel is reasonably elegant, our stateroom was comfortable with a large balcony, the room attendant was attentive, and the food was on a par with that of other ships that we have been on. However, our cruise was irredeemably marred by a number of unfortunate experiences and poor arrangements. The pre-departure safety drill was a farce. Instead of any kind of lifeboat drill, we were herded into the theater, while our traveling companions and too many others were packed into an overcrowded restaurant. There we were shown a long and gimmicky video; any safety points it was attempting to convey were lost in a attempt to make it “entertaining”. In a true emergency there would have been mass chaos. The so-called Ports of Call talk was a blatant sales pitch for the shore excursions. On other cruise lines there has usually been a representative to give port information (such as location of ATMs, internet access, public toilets, TI office, local transport, sights of interest, etc) to passengers visiting the destination on their own. Not so this time. The salesman knew none of this and was obviously uninterested in finding out. Maps were only provided as an opportunity to advertise favored shops. The tendering arrangement in Ajaccio was a complete shambles. I was at the dock 3 hours before we were due back on board as I thought the boats would not be crowded then, but I had to wait TWO HOURS in the hot sunshine before I could get on a tender. Inexcusable! When I finally got back to my cabin, I heard part of the captain's announcement about a free drink by way of an apology. However, when we asked at dinner for our free drink it was immediately apparent that the tight restrictions made this yet another hollow offer. Some of the problems were trivial but annoying – for example, receiving recorded phone messages urging us to make reservations for the paid restaurants. We come on cruises precisely to escape such irritants as robocalls. Others appeared trivial but indicated a breakdown in communications and customer service. None by itself would be enough to generate a negative review, but like the Chinese water torture, the accumulation became significant.After the cruise I submitted a detailed report to Celebrity Customer Service, which apparently fell into a black hole; it took substantial prodding on my part to elicit a late and grudging apology. The disappointments continued to the bitter end. The muddled scrum at Civitavecchia and the lack of information about the shuttle buses was a depressing finale to what could have been a wonderful cruise. There were just too many mistakes and black marks. It would take a great deal for us to travel with Celebrity again. Jill and Allen Rose Read Less
Sail Date: April 2018
We normally love Celebrity and like being at sea so a great deal on a suite on a transatlantic cruise should have resulted in a great trip. Sadly Luminae the Suite Restaurant was a huge let down. We had read great reviews and were ... Read More
We normally love Celebrity and like being at sea so a great deal on a suite on a transatlantic cruise should have resulted in a great trip. Sadly Luminae the Suite Restaurant was a huge let down. We had read great reviews and were expecting great things. Out of the first 7 meals 6 went back. Despite having a tomato allergy that they knew about, and constant reminders each time we dined, five dishes had tomato and the 6th had an inedible piece of fish that was so overcooked it was curling up on the plate. The service was appalling - I don't think we ever got anything hot and the last time we ate in there we waited 70 minutes for a starter before being brought a tomato salad. After that debacle a letter of complaint was sent to the Head of Food and Beverage. They tried to brush us off by sending the Luminae Maitre D to see us and offer an apology but we were well beyond that being adequate. I was googling the e-mail for the CEO when we were contacted by the Head of Food and Beverage and we had a couple of meals in the speciality restaurants on Celebrity as a result. It wasn't worth the distress and the physical rashes and blisters caused by the allergy. From that point on we ate in Blu who were great. It is also worth saying that we met a lot of Suite Guests dining up in the Ocean Grill. We liked to have a big old plate of salad at lunch and so it was a great option for us. It is also a testament to the quality of the food up there. The other point of note is that the current Celebrity thinking is to aim for a younger market so they are not doing as much music trivia and less 50's and 60's if any at all. In fact the entertainment programme seems quite poor in comparison to other cruise lines.They also have a list of activities that they are trying to do away with and Bridge is one of those, so if you are a player it is difficult to get a game. We ended up running the unhosted Bridge Programme and had far more people attending than any of the trivia or quizzes so perhaps they need a re-think. The shore excursions were overpriced and over-hyped. I would strongly advise people to either do their own thing or book with other tour operators. We did in most ports with just 2 booked with Celebrity and they were both pretty blah - Nougat and Wine tasting in Corsica and the Pyramids in Tenerife. As Suite guests we were supposed to get priority embarkation at ports of call. That didn't happen anywhere and our worst experience was queuing for nearly 2 hours to tender back to the ship in Corsica. Well I say queuing it was more of a free-for-all. The experience was so terrible that the Captain ordered a free bar for an hour that evening. It was no compensation for us as we had complimentary drinks anyway as suite guests. Michaels Club was amazing. Our favourite thing about the Suite was the doorbell and the bath, that's not to say the suite wasn't lovely, it was, but sometimes the little things have the biggest impact. We do enjoy the cast shows, however some of the other acts in the theatre were very poor. We also found there was a distinct lack of activities compared to other cruise lines and we either had gaps in the day or 2 similar activities at the same time. We have booked our next cruise with Royal Caribbean, Yes we know it's the same group but we are hoping for a more grown up experience and stress free meal times. Read Less
16 Helpful Votes
Sail Date: March 2018
We are avid Celebrity cruisers having taken the last Six cruises on a Celebrity Ship. Unfortunately, I have experienced a real Celebrity bust on the 10-day carribean cruise on the Reflection which debarked on March 2. I was in total ... Read More
We are avid Celebrity cruisers having taken the last Six cruises on a Celebrity Ship. Unfortunately, I have experienced a real Celebrity bust on the 10-day carribean cruise on the Reflection which debarked on March 2. I was in total disbelief on the level of service in the dining rooms and bars, the lack of attention from the shore excursion desk and total non interest in providing activities on the ship from the cruise director team. The only positive thing on this cruise has been the room Stewart who has gone above and beyond in his servicing the room. Let's start with the bars... I am in total disappointment of the understaffing of the bar venues. It is an easy wait on a typical bar of 10 to 15 minutes to get a drink. I totally believe that with Celebrity's push for drink packages, they could really care less in providing adequate staff to wait on customers. Celebrity has made their dollars on the packages and every drink they serve you is less dollars to their bottom line. This is a common belief amount the passengers as we jockey into competitive position at the bars trying to get served. The main dining has offered completely uninspired menus. Three nights into the trip, an nothing on the menu us appealing. Received two uneatable meals, with no offer of exchanging the meal for something more appealing. Rush you in and rush you out. This cruise has had some unusual weather disruptions which caused many excursion cancellations.. But where oh where is the excursion team? We get notice minutes prior to the meeting times that excursions are cancelled. They send very unseasoned staff to deal with the passengers trying to understand why excursions are cancelled. The excursion desk is closed and passengers are waiting 30 minutes in line only to be told, that there are no other options. Yes, I understand that the weather is not in control, but Celebrity, please send seasoned staff to work with the passengers. We are in total disbelief over the limited activities aboard ship. On past cruises, Celebrity Today offered several pages of activities. On the Reflection, the bare minimum of activities are offered. On a typical evening, the venues are dormant. Even the cruise director us very non- interested in events. Shocking to say the least. I have two more cruises booked on Celebrity, but after this cruise, I am re-thinking those trips. If Celebrity is not interested in providing adequate staffing to service the passengers, then maybe a new cruise line needs to be considered. Shockingly dissappointed in the whole experience.. if my partner would let me, I would have abandoned this trip mid-cruise! Read Less
1 Helpful Vote
Sail Date: February 2018
We booked the cruise ( Sky Suite ) about 9-10 months before sail date. I checked the price several times & it stayed the same - until we made the final payment & were in the penalty period. They reduced the price $5000 from what we ... Read More
We booked the cruise ( Sky Suite ) about 9-10 months before sail date. I checked the price several times & it stayed the same - until we made the final payment & were in the penalty period. They reduced the price $5000 from what we paid - that's not a typo. Amenities were somewhat reduced with the lower price, but not all that much. This was not a last minute sale - it was 2 months before sailing!!! We emailed Celebrity about this - NO REPLY. Our travel agent tried to contact them - took 5 tries & finally got a $500 shipboard credit added. Whoopdee doo. Still a major ripoff. Food was not good in Luminae & varied from very good to poor in Blu. Specialty restaurants not as good as they used to be ( this was our 25th Celebrity cruise ). Main dining room was better than all the others . That's absurd. Entertainment, with the exception of one comedian, was poor. There is no way we will ever sail with Celebrity again. They evidently could not care less about losing good customers. Read Less
2 Helpful Votes
Sail Date: February 2018
Had many problems that customer relations did not correct. One was they had changed our classic drink package to include much less with no notification. We didn't find out until we ordered drinks and were told there would be an up ... Read More
Had many problems that customer relations did not correct. One was they had changed our classic drink package to include much less with no notification. We didn't find out until we ordered drinks and were told there would be an up charge on previously included drinks. There was a bit of an argument before we went to customer relations where it took over half an hour to find out they had changed it not once, but twice. Although dining in Opus was fine with good service, there are way too many "specialty" restaurants and not enough other places to get a quick snack. Some times of day there is no decent food to be found. Entertainment was excellent, but always crowded. Had to get there about half an hour early to get a good seat. They do have a good handicapped seating row in the back, and a few in the front of the theater. The Hop on/off excursion in Miami was disorganized and confusing. They skipped stops we had asked about before we got on and seemed to stop wherever they pleased. Trying to figure out where to get back on was difficult because none of the stops are marked. Many others complained about this as well. The lower level of the bus has very uncomfortable seating with no a/c. Upper lever is better, but it rained heavy at the beginning of the day so we were all crammed in at the bottom level. Because of traffic we barely made it back to the main station in time to catch our bus to the airport. I think it was a Celebrity hired driver who dropped us off at the complete other end of the terminal. Those of us with mobility issues had an extremely difficult time getting our luggage to the opposite end. These and many other issues too numerous to mention is why we will never cruise with Celebrity again. (see cabin review below) Read Less
Sail Date: January 2018
My wife and I took a cruise in the #Celebrity Reflection, our second cruise on that ship, in January 2018. We did have a few complaints by the end of the cruise. Nothing major, mind you, but large enough that we felt a need to voice our ... Read More
My wife and I took a cruise in the #Celebrity Reflection, our second cruise on that ship, in January 2018. We did have a few complaints by the end of the cruise. Nothing major, mind you, but large enough that we felt a need to voice our concerns with the cruise line. We have done so on two occasions. First, by filling out a form, which was provided to us at the guest service desk after explaining the situation? And second, was after returning home. It has been over four weeks since then a still no response! Does Celebrity Cruise Line not value my opinion? Do they not value my business? Do they not value customer satisfaction? We did book a future cruise while on board but we are so discussed with their Customer No Service we will probably cancel and sail with another line in the future. Hey #Carnival Cruise Line, #Holland America Cruise Line, #NCL Cruise Line, and #Princess Cruise Line! Do you need a couple of more passengers??? #I expect more! We did have a great room attendant who went the extra mile. The cabins are good size with plenty of storage for clothes you would hang up. Drawer space is quite limited though. Bring a multi-plug. There are only two outlets in the main part of your stateroom. The ship is well maintained. The crew does a nice job in this area. The food in the main dinning room has done down hill in the two years since our last sailing on this ship. Service was also down. It was not bad, but nothing special. I would not recommend this ship or cruise line to younger or older active adults. Besides the gym, bocce ball, ping pong, and a very tiny basketball court, there is nothing to do on deck. They have decided to waste much of the ship's deck space by putting grass areas in. It looks nice but the problem is, nobody is ever on this grass! It is total wasted space. Also, be prepared to be constantly bombarded with requests for specialty dinning. You really cannot go to any of the included venues without being harassed. Beware the the photographers as well. They are everywhere and anywhere you go. Read Less
Sail Date: January 2018
We were scheduled to sail the Reflection with two other couples on February 19th. We had a conflict and at the last minute we switched to the January 19th cruise. Our cabin steward, Meynard was wonderful. Always accommodating and ... Read More
We were scheduled to sail the Reflection with two other couples on February 19th. We had a conflict and at the last minute we switched to the January 19th cruise. Our cabin steward, Meynard was wonderful. Always accommodating and always available. When we got to our cabin I used the hand towel in the bathroom. It was thread bear. Should have been in the rag bag six months ago. The back of the clicker did not stay on and the batteries kept falling out. Meynard put tape over it to eliminate that problem. The mattress was not good at all. They had a two inch pad over it. To me, a sure sign that it was worn. We ate breakfast and lunch in the Ocean Cafe. On three occasions the silverware was dirty at best. The main dining room staff was excellent, but the food not so great. I realize that because of the waste, they need to cut down on the portions, but some were incredibly small. The shrimp cocktail appetizer consisted of 3 small shrimp. The NY strip steak which is on the menu every night was much too thin. On Wednesday, January 24th, my wife had a shrimp dish as her main meal. At 8pm she became violently ill with dysentery and vomiting continuously for over four hours. I certainly suspect food poisoning. We had a comp for the Murano Restaurant. We ate there on the 27th. My wife ordered the lobster tail, which was prepared tableside. It was excellent, but the portion was minute. I have seen bigger shrimp than the two pieces of lobster tail. I ordered the chateau-briand rare. The waiter brought it table side and when he took the cover off the plate it was steaming as if it had just come out of the broiler. He then immediately cut the fillet in slices. Any one who know about cooking knows that beef must sit at least five minutes before cutting. As a result the beef bled out and all the juice was on the cutting board. This is our fourth cruise on Celebrity and certainly the least enjoyed. Last year we sailed the Equinox in February. The difference is night and day! Read Less
2 Helpful Votes
Sail Date: December 2017
First impressions were good. Embarkation was mostly smooth, but for the fact that the pier 18 parking had been closed (not Celebrity's fault so cannot hold that against them). It took a while to get the sea-passes, we saw three ... Read More
First impressions were good. Embarkation was mostly smooth, but for the fact that the pier 18 parking had been closed (not Celebrity's fault so cannot hold that against them). It took a while to get the sea-passes, we saw three families come and leave at the next counter... so for us long, but others seem to have no issue, so I'm going to say not something that is always happening. Arriving onboard, the stateroom was already ready and luggage was fast to be delivered. There was way more storage than I had anticipated, so overall I was pleased as I could store away everything quite neatly (I had brought a pack of 1$ hangers from target, two over the door shoe organizers that I put over the bathroom door to put away not only shoes but tees, bathing suits and so on, and a flip-flop hanger, this all helped. All the suitcases fit under the bed even though we were 4). After this I only went from disappointment to disappointment. The swimming pools were very small, and the area was very noisy. They don't have life guards on duty. During my 11 days, I only had a waiter come ONCE to bring me a drink - otherwise I had to go to the bar and the wait was really long. They are there with carts with non-premium water and beer but if you want something else - mostly up to you. The arcade was tiny, with mostly gun-firing games, and two games not functioning. The "game on" area only had puzzles, chess, and checkers. If you want other games, you have to check them out from the fun factory, and NONE of them were complete. Aside from the tiny pool and the tiny arcade, there are no other entertainment options for the kids. You can elect to bring them to the fun factory, but beware. It is only open from 9 to 12, 2 to 5 and 7 to 9. At other times, you have to pay 6$ per kids per hour, and the staff is NOT taking care of them. For instance, I asked them to let my 4 yo play on the x-box in the toddler section (they have x-boxes in each area, supposedly each has games that are age appropriate). The first time, they did not show him anything. The second time, I stayed there to make sure they were taking him there (he absolutely did not want to partake in the toddler games they had, which were really for small kids - my son goes to school and has no interest in toddler games). When I saw that he was in the xbox area and that someone was with him, I left. Mistake ! My son later told me that they gave him a controller and told him to "try it" until he figured it out. Which of course, he did not - he's only 4 ! I would have in there myself... but they actually do not let you. Yes, it is forbidden to get in there with your child, unless he/she is under 3... Another time we took then to the slumber party. There was no slumber involved. When we picked them up at midnight, they were still up watching videos. I tried repeatedly to take them to the Fun factory, but they did not like it and would have none of it. Also, the fun factory staff do not take your kids to the pool. Big surprise for me compared to other kids clubs I am used to. It was very hard to find a quiet area on the boat. The solstice deck and the lawn are your best bets, but you have to go early. You can book an alcove on the lawn, but of course it comes at a price and you have to do it early online - they are very prized on at-sea days. The Oceanview buffet was OK, with some food choices (salad bar, pizza bar, pasta, mexican, grill etc) but it's very limited and repetitive. There are some items you will not be able to find on the boat. For instance, avocadoes are absent (why ?) aside from limited quantities at the spa bars, where they put them in smoothies or on toasts in the morning. I did not get much help from the waiters and had to leave my kids alone many a time to go to the bar myself to get my water or coffee. The one thing that was really delicious was their scones. Every afternoon. Really, really good scones. The spa bar had good alternative options and in particular the smoothies are a great option to have - you can use their menu or have them make your own. Delightful. The Opus dining room - you can only get two dining times : 6:30, or 8:30. ??? Really they cannot accomodate other times ? Some nights menus were better than others. Thankfully they have steak in the permanent items, I ended up getting it every other time. Our first table - the staff were horrible. Did not even bring a kids menu (I discovered there was one after we had changed tables). Very rude. Thankfully, by luck (logistic issues) we ended up switching tables and the second team was SO MUCH NICER. How it changes your experience to go from bad service to good ! We had diner at the Murano twice. The food was excellent there, but like every specialty restaurant, you have to pay a cover charge, and then certain dishes are in addition. We again found that there were not a lot of options for the times available. The second dinner was way too long (we left the table after 3 hours without finishing). The wine list is better in the Murano than in the Opus, and curiously the wines are less expensive. Was had lunch at the lawn grill once. The menu looked amazing. We ended up waiting 1.5 hours for our burgers and they were not even good. Not 15$ burgers anyway (the price of the cover charge). Honestly better go get the standard burger from the (free) mast grill. Mast Grill has the advantage of running all afternoon. Burger sna dhot dogs, quite standard. Al Bacio cafe - loved the place, great expressos, teas, sweets, and I tried the gelatos (additional charge applies) and everything was great there. My husband was disappointed by the tres leches, but try their mini chocolate tarts and you will not regret it ! I had a premium beverage package, and my husband a premium alcohol beverage package. Believe it or not, they will only give you ONE bottle of water at a time. So it goes like this : can I have a bottle of water ? You take it, turn around, come back and say : can I have a bottle of water ? Because no, you cannot have two if you ask... ridiculous. Similarly, the bottles in the bar of your stateroom are for an additional price, even if you have a premium package. The ones included in your package have to come from the bar. Wine by the glass, up to 13$ in the premium package, only works in the restaurants, because at the bars they only have one kind (so you can go with standard if you don't plan to drink wine at specialty restaurants, or with dinner. At the Oceanview, they have the same standard wine as the other bars). Entertainment is limited. There is one show at night (with two iteration, one for late dinner sitting before dinner, and one for early dinner sitting, after dinner), and one late show at 10:30 (usually a game). There is one movie per day. And the sky lounge has karaoke, and some special events. That's about it. What they have is sales events. Plenty, plenty of sales events. 5, 6, 7 a day. Yes if you want to buy, you can buy there, you're welcome. You can also play bingo (you have to pay) or play at the casino (you have to pay), or so the wine tasting (you have to pay) or take fitness classes (you have to pay, except if they are complimentary of course - a few of them are). You can also use the spa (you have to pay even if just to use the facility), or to the casino. Two places to go to are the library and the hideaway, but most of the time they will be full of kids so not very quiet. Also be aware that ANYTHING you buy (spa service, bottle of wine, etc) will come with a "service fee" of 18% (the staff says it's "their salary") and the tip is ON TOP of that. I'm not sure why the mani-pedi is 150$ then, if the service was not included. Surely, the polish was not that much ? Also be aware that there is a daily "on board gratuity" added to your account daily, and this gratuity is per person. Meaning if you're 4, you get o pay 54$ per day (that's 2017 prices, I think it increased), even if you have a baby, even if you only use the buffet, even if you actually leave gratuities on the bill when you purchase something. You can decline but you have to request and fill a special form and you have a deadline for that. When you do they give you envelopes so that you can tip the people that you actually do want to tip directly, with cash. Our experience of shore excursions have been dreadful. Our first one, rainforest in Costa Rica, was extremely expensive (600$ for 4 persons including two kids) and we ended up watching animals (frogs or snakes) in their glass cages, just like we do in our local zoo. The "air tram" ride was 2 minutes down, then go watch a small, unimpressive waterfall on a timer (20 min, because there is another group before and another one after), and back up on the air tram. Time outside was about 30 min in the total 3 hours spent in the Veragua. 2 hours of bus. Terrible. Other people in my group went on the "jungle" tour, with visit to a local village. They saw a beautiful beach but could not go in the forest ("no time for that"). Third group went for a rainforest experience too, and ended up riding a bus, then a train, then a bus, and that was about it. Our second one in Panama started just as bad. It was a shorter excursion, and I ended up really worried when it took 2.5 hours for the bus to get where we were going. I had looked it up on google maps first and going to Panama City should have been 1 hour (which is the time it took one of the other groups of my family, who had picked Panama City visit). So why would 40 km only take 2.5 hours ? Well, the return trip only took one hour. Turns out the highway rest-area stop on the way to the reserve, that nobody had asked for, lasted 1 hour instead of 20 minutes. Probably they need tourists to stop there and give them money for their "clean restrooms" rest area investment. When we go to the reserve, there were not enough seats on the speed boats. We had to take one kid on our lap, and were separated (my husband sat in the back while I stayed in the middle with the two kids). They gave us nasty, super moldy life jackets that we were obliged to wear. Thankfully, sometimes through this ride we actually saw some real monkeys and they went to eat peanuts in my kids' hands, so in the end it was worth it. As mentioned another group of my family went to visit Panama City and they enjoyed it. Another group went on an "air tram" ride and it was actually a 30 min ride over the rainforest - so if you want to do this, do it in Panama, not Costa Rica !! After this experience, we ended up cancelling our other shore excursions. In Cayman we took a cab to the beach. My parents just visited the city. Note that in Cayman, it's tenders to go to shore, but the process is really really smooth (one thing I can say is that they are VERY WELL organized) and the city is right there out of the port - no need for taxi if you don't go to the beach. In Cozumel, where we were on a Sunday (ie, when locals also go to the beach and certain beach clubs are actually closed), with 6 other cruise ships, and on December 31 to boot, we decided to stay onboard and enjoy the deserted boat. A group of my family went to visit the Maya sites and it was actually really good - so if you have never done it it's a good one to do. In Colombia, we know the country so decided to go on our own and had a very pleasant experience. Took a horse carriage tour, visited the city, went to a local restaurant. Very enjoyable. Last note - I had a WIFI package for the whole cruise (had to work at some point). The Wifi is very slow, and some of my emails ended up never being sent. So overall, it was not very pleasant or resting. Maybe Celebrity is better if you have no kids with you ? Definitely not a good option for me with the kids as they ended up being with me most of the time and I did not receive help from the staff except at the Opus (with the second team). Plus, with kids you can't go to the solarium. I think they are rying to keep this area quiet, but it definitely is NOT quiet with the loud drinkers in the hot tubs... My major complaint is that I felt that most of the time the cruise company were just trying to get more money out of us for every and anything (seriously the water bottle business really aggravated me. What is the purpose of not giving you two bottles but to try and force you to buy one ? Or make it inconvenient for you ?) and that you did not always get value for that money. Why would most of the entertainment be sales events ? I don't regret the money spent on the Murano (because food was top notch), on the acupuncturist (he was stellar), or on the Alcoves (some peace and quiet), but I feel that other cruise lines have their games better together. Will not cruise Celebrity again. Read Less
Sail Date: December 2017
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The ... Read More
The ship is relatively new, clean and well staffed. Our cabin was pretty much standard for concierge class booking. The problem was the dining. The Buffet was very unappetizing, the food was greasy, fatty, and basically not very good. The main dining room was adequate but not anything special. The variety was poor and not well prepared. All of the meat was well done no matter how you ordered it. I would not eat at the 6 specialty restaurants because i didn't want to spend $100.00 for dinner for my wife and myself. I expected the main dining room to have good food, but, it did not. The entertainment was third string and basically amateurish. One band that played at the pool three days sang out of tune and out of sync with the music. The music was loud and not good at all. Overall no more Celebrity for me!!! Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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