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79 Celebrity Reflection Cruise Reviews

We were told the celebrity was a luxury cruise line. My wife and have done 14 cruises, this was to be our first and is now our last celebrity. We book now by destination, and again had great hopes What was wrong, no closet space ... Read More
We were told the celebrity was a luxury cruise line. My wife and have done 14 cruises, this was to be our first and is now our last celebrity. We book now by destination, and again had great hopes What was wrong, no closet space or clothes for 14 days. Food so full of SALT, and no flavor. I have never been so disappointed by the staff. Example our rm cards with our drink package printed on them rubbed off after 2 days,we were denied a bottle of water until we went and got new cards.This has happened before on other ships and the crew went and got us new bards. The reason we needed water was you could not drink what came out of the tap. This has never happened to us on other ships. The house band was not band it was 5 soloists. the communication from the cruise director was lacking, we missed a lot of things because they were not written up correctly or announced. Upscale restaurants cost way too much for what is offered, again had Much better on Carnival and NCL. The Good, the Captain Read Less
Sail Date November 2017
Totally loyal to this cruise line. But not anymore. They seem intent on upsetting their loyal followers by making life difficult with cut backs. Chasing round bars for the drink you enjoy. Been given second best when you've paid for ... Read More
Totally loyal to this cruise line. But not anymore. They seem intent on upsetting their loyal followers by making life difficult with cut backs. Chasing round bars for the drink you enjoy. Been given second best when you've paid for premium. We didn't book another cruise in board. As we feel it's time for a change to someone who will appreciate our loyalty. Restaurant was a joke. We eventually dined in the buffet. First time ever. Peace dined when it suited us. The restaurant Opus booking system is nothing but a joke. Don't waste your time booking. They will give you a timer and ask you to come back. Cut backs. Cut backs. Cut backs. That's all this line is inerested in. What profit they can make. Cabin 6288. Noisy. Can hear noise through the night from below. Music talking clashing and banging. I think it's under Quisine kitchen. But not sure. Read Less
Sail Date September 2017
We chose Celebrity because we thought it was a step up from Princess which we have gone on several times. Not so. The balconies have no lighting for evening sitting out. The menu did not have enough variety. We bough our own ... Read More
We chose Celebrity because we thought it was a step up from Princess which we have gone on several times. Not so. The balconies have no lighting for evening sitting out. The menu did not have enough variety. We bough our own excursions because the ones offered by Celebrity were overpriced. We just felt that this whole cruise was an attempt to drag money from out pockets on board. Perfect example...... ice cream in the buffet was free, but if you wanted gelati, it was on another floor and about $5.50 American for a single scoop. We ate in the specialty restaurants and the service and food was fantastic....but , again, expensive. There is no Aft elevator on the Reflection. Just mid ship and Forward. All activities are Forward. Our cabin was in the rear. So....for meals , club, entertainment etc, it was always a long walk. The main lobby was dark and stark...nothing grandiose. Other ships have such beautiful main lobbies. Would like to add that our usual waiter, Walter was terrific. Always cheerful and helpful. Read Less
Sail Date August 2017
This was my first cruise and the only ting I have to compare it to is an all inclusive resort and all the great things my friends have told me about cruising. Let me start by saying this was a 11 day Mediterranean trip to and from Rome. We ... Read More
This was my first cruise and the only ting I have to compare it to is an all inclusive resort and all the great things my friends have told me about cruising. Let me start by saying this was a 11 day Mediterranean trip to and from Rome. We spent 3 days in Rome prior to leaving. Our check in to the ship was smooth until they tried to sell us the Premier drink package which we had but they insisted we didn't so off to Guest relations to straighten that out, which required us to pull up our e-mail and 20 minutes later they decided we had the premier drink package. Our stateroom was great we had a balcony suite that our great attendant Yolanda opened up for the 4 couples we were traveling with, She was amazing and one of the best things this cruise had to offer. As the cruise proceeded we learned that there were 450 children on board out of 3,000 people. The majority of these kids were out of control, they were allowed to run all over the ship, yelling screaming, we observed them using their hands to get Salad, Ice, Bread, cheese, etc. I am sure you get the picture. Thee used the hide away on level 7 for their headquarters, when we asked if there were any rules about kids behaving like this we were told no celebrity has no policies regarding unruly kids or any curfews in place that they have to be with their parents. There also are no adult lounges for adults only. We went to a silent disco one night but all of the head phones were already taken by 3 to 5 year olds with their parents taking pictures of them, I am sure the kids were enjoying the music and dancing that went along with it. Celebrity finally did put one person to follow the kids after they had so many complaints from the passengers, it was an awful experience. Add to that we also learned that Celebrity has capacity for 3,000 passengers and 500 to 600 lounge chairs for passengers around the pool, so yes that means if you want a place to sit get there early or forget it. The only other great thing that we had was Edrich and the dining staff in the Opus dining room, he made every dinner special. Explaining all of the choices and what he thought we would enjoy the best. He was a great server and is one of the only reasons we would think about going back. The last night there we celebrated a birthday in our group that they made extra special and was the highlight of the trip. I would also recommend trying the Opus dining room for the sit down breakfast it is much quieter than the buffet and the service is great. They pretty much serve the same food on the buffet daily not much variety or change in it. You can do a healthy option in the Solarium, or get hot dogs, hamburgers etc on deck 15. We did enjoy all of the ports we visited and getting on and off the ship as easy. Even the tenders went smoothly. We did not use any of the shore excursion but on of our group did and they stated they were not helpful, we also talked to several other people who said the same But never will we travel on this cruise line again, I will try another one in the future with a different line. Also do not travel in August as all of the UK is on vacation. Read Less
Sail Date August 2017
Chose this cruise for the itinerary. This was our 2nd Celebrity cruise in 9 months and it was very different from our first on the Silhouette, Scandanavia & Baltics last fall. The Reflection was basically laid out the same as the ... Read More
Chose this cruise for the itinerary. This was our 2nd Celebrity cruise in 9 months and it was very different from our first on the Silhouette, Scandanavia & Baltics last fall. The Reflection was basically laid out the same as the Silhouette and we had a Sky Suite, 7309. The cabin was laid out the same as our previous cruise, love the size and having an aft corner cabin. We did notice many differences between the two ships, the Reflection isn't as well taken care of, lots of little things, slight mildew & mold in bath/shower, rails on the balcony needed to be sanded, nicks and peeling, overall the ship was fine but in need of a good clean up, this is only my opinion. Our room steward was excellent, the butler...mehw. Not used except for coffee some mornings and 2 room service breakfasts due to early excursions, never any info on what he could do for us whereas our Silhouette butler was excellent and went the extra mile without being asked. Guest services desk, was not impressed, we had several charges on our account for bottled water even tho we each had the premium drink package and we did give our card when we asked for water. The charges were removed from our bill only after we called or went to Guest Services and inquired. Had to have one key card changed out 5 times and the other 4 times on an 11 night cruise, each time involved waiting at GS because there never seemed to be enough staff to man the counter, usually 2 staff. Internet was a definite thorn in our side as was with everyone we talked to. We had the unlimited Excel wifi package, was the pits. Would continually get knocked off, super slow service mad sometimes non-existent. When we talked to GS several times they referred us to the 'expert' in the iCafe on 6th floor who was condescending and not helpful other than telling us to log out and re log in every morning. All in all the crew didn't seem very happy other than our room steward and the staff in the Luminae, whereas on the Silhouette everyone smiled and said hello, seemed to enjoy their job. Quite a few children on this cruise but it was summer so expected. Just wonder where the parents were as they ran thru the ship and up and down the halls, pushing all of the buttons in elevators. We did enjoy the ports where we did our own exploring, we booked an outside tour to Alhambra while in Malaga that was wonderful. Two other excursions booked thru Celebrity were not worth the money. Gibraltar tour was supposed to be 2.5 hrs but over in 1hr 15 minutes, the guide didn't usually do the land excursions and told us he wouldn't bore with dates and details, even when we asked for details. So not worth the cost. Also did a walking tour in Cartegena, info stated must be able to walk uphill .5 mile instead we walked up steps, many many steps which made it very hard. The guide was fine but other than visiting the fortress and getting info on the Roman ruins there's not much to Cartegena, very easy to do your own and would chose to do that if we returned. Just too many differences between the two ships. We were hoping and expecting another wonderful cruise, didn't happen. I think we've sworn off Celebrity. Read Less
Sail Date June 2017
Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity ... Read More
Ports of call especially Greece were the main reasons for this cruise. After several cruises with Celebrity and a wonderful cruise on the Silhouette in April we were looking forward to this cruise. The ship is the largest of the Celebrity Solstice fleet and the least well run of all Celebrity ships. From useless Guest relations staff and management to incompetent food preparation services, we would never sail on the Reflection again. The kitchen could not handle special dietary concerns for advanced notice meals and the ordering at Cafe el Bacio and getting a decaf drink was a 50-50 proposition if you did not watch them make your drink. If you have a health concern be VERY, VERY careful. Meals, when properly prepared, ranged from inedible to very good. Regular meals that consisted of a beef dish varied at the same table. One had a melt in the mouth steak and another could barely cut it with a knife, let alone chew it. Service was good but despite the efforts of the waiters and the maitre'ds, you never knew what quality meal you would get in the main dining room. After the first night several tables around us were never occupied again for the entire cruise. We suspect people were at the Ocean view cafe or an upscale venue after the first night experience. Stateroom attendant was superior, entertainment was excellent with the exception of he boring and repetitive productions shows. Any problems brought to the attention of the Guest Relations desk were mainly ignored. The Captains Club Hostess was the only one who really cared if one enjoyed the cruise or not. Read Less
Sail Date June 2017
This is an excellent ship with great food and great service. Entertainment........all the guest entertainers flown onto the ship were excellent. Buffet........there was plenty of choice and nice food. We loved sitting in the open ... Read More
This is an excellent ship with great food and great service. Entertainment........all the guest entertainers flown onto the ship were excellent. Buffet........there was plenty of choice and nice food. We loved sitting in the open area at the back of the ship, and even saw some dolphins. Healthy eating.......the food in the Auqa Spa cafe was limited but delicious and a great way to avoid all the crowds in the buffet. They serve breakfast and lunch. Ports of call....varied and interesting. Particularly enjoyed overnight in Barcelona. Excursions....we did a mixture of Celebrity, private tours via Cruise Critic and exploring on our own. Good mix. Return visit....we have talked a lot about seeing different parts of the world but after two cruises on this ship all we want to do is get back on board. Embarkation and Disembarkation......very smooth. Don't really like cruising from Civitavechia.....its a long way from Rome and transfers are very expensive. Read Less
Sail Date May 2017
I wasn't even really expecting restaurant quality food, just reasonable banquet food. It failed to meet even that low expectation. This was my 4th (and last celebrity cruise). The food deteriorates with each cruise. I'm ... Read More
I wasn't even really expecting restaurant quality food, just reasonable banquet food. It failed to meet even that low expectation. This was my 4th (and last celebrity cruise). The food deteriorates with each cruise. I'm referring to both the main dining room, buffet and other non specialty restaurants. The food was both poor quality, ill prepared and lukewarm. In contrast the wine service was excellent. They never let your glass get empty. Maybe they were hoping that your wouldn't notice the food. The cabin service was excellent. The cabin itself was adequate. In the public areas I did feel a bit crowded. They keep herding you past the on board shopping sites. Shore excursions were ok, for the most pate you're far better doing it on your own. Debarkation was a total debacle. They seemed short staffed. At home I shun the chain restaurants. On this cruise I'd even have settled for Golden Corral. Read Less
Sail Date May 2017
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though ... Read More
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path. • Was told by staff in Opus and Seaview Café to give all 10’s on the review • Was told by Crew Director several days to obtain staff names and write them down • Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter. • Seaview Café issues: o Smoked salmon not kept cold/cool – poorly presented. o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this. o Lack of busing tables – often food/dirty tables were left for long periods o Staff wondering around not helping. o Never offered anything to drink with lunch/dinner such as iced tea /water. o Silverware had to search for it o Salad bar – different veggies on each side o Often food was mixed such as gluten foods in non gluten foods. Probably by children. o Counters not cleaned between pots. o Eggs often not cooked and partially raw o Bacon often not cooked well, still raw o Poached eggs cooked in advance with yellows like boiled eggs o Often no one at the gluten free stations or other stations o No presentation of foods, just in pots cooked in or appeared that way o Often milk or milk products were warm, never found it cold o No cream offered for coffee o Coffee often cool/cold o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc) o Frozen berries offered that were smashed had no flavor at all and often rotten taste. o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours o Food stations often changed locations so difficult to find items searched for previous meal or time of day. o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings. o Side dishes and type of meat did not go together. Cooked veggies need to be together. o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips…. o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used. o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo. o Needed more vegetable options instead of all carbohydrates. o Cheese – white variety tasted spoiled. o Salmon Salad with mayo – very fishy smell. o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet. o Food appeared and tasted as if poured from cans without any spices of any type. o Hams not fully cooked and very tough. o Serving ware on occasions was dirty. Other plates were so hot you could not hold them. o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item. o Appeared there was no working together of the teams in this area. o Very poor management and planning o Big windows for view and outdoor dining was a nice option. o Dining option for smokers would have been nice o Gluten free bread was very good. o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue. o Cheese plates were void o Grill areas did not indicate what was being offered nor what could be ordered. o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service. o Salad greens had unusual taste, similar to that of end of season or over grown taste. o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc. • Opus Dining Room o Great friendly ladies working at front entry. o Gluten free options were nice. o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks. o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature. o Trying to pass salmon off as trout. Salmon was very fishy smelling. o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items) o Coffee offered or delivered after dessert was finished. o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving. o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested. o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated). o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that. o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair. • Stateroom o Nice size rooms and closets with a lot of hangers. Safe in working order. o No retractable clothesline for wet swim suit in shower for drying o Robes too small for average-sized man o Beds and pillows are uncomfortably firm o Often A/C would go off and would get very warm or awake sweating o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm o Never knew room attendants name although he did a good job o Luggage was left outside of room when delivered o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line. o Poor line of soap, hair products in bathroom. Prefer dispensers for this. • Halls of Ship o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc. o Staff never allowed right of way to visitors, often pushed way around them • Communication o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services. o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised. o We could not hear the Ship Captain messages when in our state rooms. o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs. • Boutiques / Shops o Clean and well maintained o Pricey o Need lower cost options as well • Bars o Service very slow, too few employees for the number of patrons o Often saw persons over-served with alcohol. Very intoxicated. o Needed more or larger smoking areas as they were packed all the time • Specialty Coffee Bar o Asian female rude to all and made one guy get back in line to get him and his wife a coffee. o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent) • Sushi on Five o Great friendly quick service o Food was good but should be included in cost of cruise • Solarium o Awesome relaxing place o Good relaxation music o Great loungers and not to warm, like the partial open windows to allow air flow o Had the best coffee in the whole ship • 15th floor o Needed hand rail for both sides of walk ways on the deck. o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present. o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves. o Lawn Restaurant – over priced at $90, $60, $40 a couple.  Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door  Not a good view, faced interior of ship although sold at seeing the ocean and great view. o Bars  Difficult to get to shady areas  Too small of areas  Needed larger smoking areas  Need more staff to handle number of patrons  SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.  Need better shelter from damaging winds  Ball Throwing needs to be further away from chairs for safety concerns  Costs for renting covered shelters too expensive at $249 day  Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off. • Casino o Very Clean o Colorful variety of gaming available o Full-service bar in casino was nice touch o Large area allowed comfortable seating • Music o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library. o Not impressed with quality of talent. o Guy that played guitar was ok he was great whistler. o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age. • Booking o Entered information 4 times before the information was retained in system o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship o Received luggage tags following the cruise in my home mailbox o Received packet day prior to sail on the internet then was able to print luggage tags. o Input and received cruising number twice, the first one disappeared from system. o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants. Read Less
Sail Date April 2017
Sailed on this cruise with eleven friends. I haven't been on a Celebrity Cruise in several years. Knowing that Celebrity in the past was one of the best is the reason for choosing the Reflection. The service in the bars, public ... Read More
Sailed on this cruise with eleven friends. I haven't been on a Celebrity Cruise in several years. Knowing that Celebrity in the past was one of the best is the reason for choosing the Reflection. The service in the bars, public areas and the restaurants was very poor! Dinner service was very slow and unacceptable. Served cold food during two dinners in the main dining room. The ship was very understaffed. Crew member admitted the ship was short almost three hundred crew members. Many crew members were not trained properly and were absolutely clueless! Some bar tenders didn't know how to make some common drinks. The ship was very short of bar tenders and bar servers. Only had one bar server come to me in the theatre on one night out of five shows I attended. I literally had to chase down a bar server in the theatre and the bars to get served. Crew members didn't know the answers to common questions. The cabin steward was the only star of the week. Oh, and by the way, Celebrity no longer has assistance cabin stewards, and it showed. No more of those towel animals, etc. The shore excursion staff put me on the wrong tour after I showed them my ticket! The entertainment on the ship was average at best. I could go on and on. I have sailed on over seventy cruises, and I can honestly say this cruise was the worst service I have ever experienced. What a shame for such a beautiful ship. What a disappointment! My advise, choose another cruise line for a better value and good service. Really, even Carnival has a better service. Read Less
Sail Date January 2017
We have had nice experiences on Celebrity in the past. Reflection is a beautiful ship. The problem is the service: Concierge- we had a concierge class cabin. There were several instances where she failed to make reservations as ... Read More
We have had nice experiences on Celebrity in the past. Reflection is a beautiful ship. The problem is the service: Concierge- we had a concierge class cabin. There were several instances where she failed to make reservations as requested or return our phone call. Select Dining-impossible to get the dining reservations on the phone. -We walked into specialty restaurants to see a room full of dirty tables and had to wait 10 minutes to be seated. This was in a relatively empty room. Room Service- there was always something missing from the order and then it was impossible to get anyone on the phone to resolve the problem. In the buffet dining room the table clean up and service for drinks was poor. There were always dirty tables and it was impossible to get a drink. Shore Excursions were great in The Caymans (specifically Salsa, Salsa, Marguarita) but poor in Jamaica. They actually had a $40 walking tour of the island that was owned by Celebrity! I thought that was outrageous. The entertainment was on the lower end o what you would expect on a cruise but not dismal. The shining exception was The Fillharmonics, an A Capella group from the Pitch Perfect films. They were excellent!!! Read Less
Sail Date December 2016
I have gone on Celebrity holiday cruises for the last 5 years and this one was the last. The quality of everything went down, especially FOOD. I used to be an loyal celebrity cruises , until now. I was so disappointed with the quality of ... Read More
I have gone on Celebrity holiday cruises for the last 5 years and this one was the last. The quality of everything went down, especially FOOD. I used to be an loyal celebrity cruises , until now. I was so disappointed with the quality of the food in the dining room and the buffet. Our room was concierge class and it was as expected. Entertainment was actually very good, better than previous cruises. The food however, was sub par. The menu in the main dining room reduced the number of choices (you used to have 3 choices for dessert, now only 2). The quality and variety of items were horrible (every night was the same items just switched up with a different sauce or veg) and the last night had all the leftovers mashed up. It was very unfortunate that Celebrity just lost loyal customers. They charge a premium for their line and it used to be worth it, not anymore. Another huge disappointment was the staff. Other than our room attendant, everyone else looked miserable and like we were bothering them when we asked a question. Overall, those that are used to paying the extra for celebrity thinking the food was above average will be very disappointed. Read Less
Sail Date December 2016
We had previously sailed on this ship in March and were satisfied with everything but this time we were assigned the rooms above the showroom, which makes them very noisy. We were a party of 8 and had rooms 6118,6120, 6122 and 6124, so ... Read More
We had previously sailed on this ship in March and were satisfied with everything but this time we were assigned the rooms above the showroom, which makes them very noisy. We were a party of 8 and had rooms 6118,6120, 6122 and 6124, so avoid these rooms, if possible. We also had a very rude and grouchy bartender at the Casino Bar and also one at the Opus Restaurant. The beer was flat and so were the soft drinks, seem like they were old. We were very disappointed this time with our Cruise, but since we love cruising, I'm sure we will be taking more soon. This was our third Celebrity Cruise and this was the only one we were disappointed in. Our next cruise will be to Mexico with Princess Cruise Lines, this will be the first time cruising with Princess, we will see how it goes and post the review when we return. Read Less
Sail Date December 2016
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
Sail Date November 2016
We sailed on November 19 on the Western Caribbean itinerary with a group of 6. 3 couples, all related. Boarding and Cabin We flew in via Delta, took taxi van to the port, arrived after 11 am, no lines, quick easy boarding , and in ... Read More
We sailed on November 19 on the Western Caribbean itinerary with a group of 6. 3 couples, all related. Boarding and Cabin We flew in via Delta, took taxi van to the port, arrived after 11 am, no lines, quick easy boarding , and in no time we were on board with glass of bubbly in hand. Relaxed over some lunch at the buffet, which was not overly crowded, and enjoyed the first of many drinks on our beverage package. cabins were announced to be ready at 1.30. We had booked 2 cabins on deck 9 and one handicapped concierge cabin on deck 10 and received free gratuities, free classic beverage package, and on board credit per stateroom and free wifi . I mentioned to our cabin steward on the first day that we were all traveling together, he opened our balcony dividers, and that ended up being a bit useless as the permanent divider prevented from seeing each other and interacting on the balcony. Removing the divider essentially provided a "back" door to walk through. In the closet plenty of hangers were provided, as well as robes and an umbrella which we never used. There was not enough drawers but plenty of cabinet spaces to store our items. One room was very cool, which we prefer, while the connecting room would've been too warm for us to sleep comfortably. Entertainment and On Board Activities Very, VERY disappointing. The Tenors of .Rock were the best show I have seen on any cruise, might have to go to Vegas to see them! The comedian on nite 1 and 2 was horrendous and awkward. The cast shows were abysmal. Not enough activities that didn't involve extra payment or that weren't a glorified sales pitch. The host, Gio, of trivia sucked. Scheduled officer meet and greet in the middle of dinner. Nothing happens after 11. Dining and Drinks We had fixed 6 pm dining at the Opus, and enjoyed our table by the stairs. Our waiter, Niak, was the best I have ever had! They were awesome, going out of their way to cater to the many request for substitutions or "directions" regarding portions or cooking. We are extremely grateful to them. My family is demanding and will eat multiples of everything and he handled them beautifully and with only smiles and grace. Breakfasts were mainly at the buffet, but one sea day morning we ordered room service. It arrived on time and warm. Generally we found drinks waiters were available to serve us, for example in the theatre, whilst waiting for the evening show to start, or when sitting in the cafe. Only we found if we stood at the Bar then the bartenders seemed too busy to serve us. You got quicker service by leaving the bar and sitting on the nearby lounges. Ricky the bartender at the lawn club bar was awesome! Ports - we have visited these same ports multiple times so chose no excursions. Most of group stayed on board, during which very few activities happened. Cozumel – shopped around then snorkels on our own . Grand Cayman- went shop to shop tequila tasting. Ocho Rios – could not go to port because of hurricane Otto. Labadee, Haiti - swam in ocean a bit and walked shops. Disembarkation Ate breakfast in cafe at 7. Returned to room to potty, finish last minute packing. As we had a wheelchair guest we left at 9. Waited 20 minutes for luggage to make it on carousel. Lots of porters to help. 15 minutes in immigration line, 5 minute in taxi line for a van ride to airport. Conclusion Not sure how to classify this cruise. What was good was great, what was bad was horrendous. Pros - The Celebrity Line, with loyalty benefits and pick your perk. Fantastic! Impeccable service at every turn except in salon. Beautiful, clean, modern ship. The Tenors of Rock!! Computerized board game tables. They were a lot of fun! We spent a few nights after supper playing games. Not having your picture taken every time you turn around No cheesy singing by waiters No cheesy dining room theatrics or speeches Not feeling crowded even with 3,333 guests on board Not having to listen to announcements in room. The safety drill in the theater and not standing on deck Not having a long wait for elevators. Chic nite instead of formal dress! The engineering magic that made it impossible to feel the difference between calm seas and hurricane winds and swells! Cons - The production shows Limited activities Host of trivia not being understandable and plain confusing. poor timing of evening activities happening at 8 pm Food was not wonderful. Having all the special entrees you look forward to on one nite. Spread out the lobster and prime rib. If you didn't have a drink card you would've gone broke just with coffee, coke, and water. Charging $14.99 to rent a movie in your room Limited tv choices Smoking area at the lawn, one of the favorite places to be. Dining room too loud for conversation if person not seated right next to you. Read Less
Sail Date November 2016
I had heard that Celebrity were supposed to be a luxury cruiseline but where people are getting this from I don't know. Embarkation: This was chaos. You get to the terminal and go through security and then you queue for check-in. ... Read More
I had heard that Celebrity were supposed to be a luxury cruiseline but where people are getting this from I don't know. Embarkation: This was chaos. You get to the terminal and go through security and then you queue for check-in. The girl behind the desk didn't even know what an ESTA was for crying out loud. She was not very welcoming and did not explain anything to me. I then saw a line and just joined it and then was told after 10 minutes to get in another line which wasn't moving at all. After nearly 40 minutes of Disneyland style queues we were finally allowed on the ship and were welcomed with a glass of champagne that tasted similar to nail varnish remover. The ship: It has two foyers which are very small and cramped and make the layout very confusing. There are only two small swimming pools next to each other on the main deck and these are the only places to cool off. If you want to go and sunbathe on another deck (you only have the option of two decks to sunbathe on) then there is nowhere to cool off. There are no cooling off showers scattered around you have to make the journey all the way back to the pools. There is also no adults only area outside. The main bonus though is that the sunbeds have mattresses and on this cruise it was easy to find a bed anywhere. You didn't have to get up at the crack of dawn to reserve a bed. Also the towel system they have is really good. There is no signing towels in and out you just go and grab as many as you need and when they get wet go change them. Onboard activities: There is nothing other than a grass lawn. No ropes course, no surfing, no mini golf, literally nothing. The fitness centre was really good and offers a few classes like Zumba, Yoga, Spin which are $13 and then there are some free classes Abs Express and Stretch. I went to Abs Express and I was the only one there and the instructor was really rude and told me the class lasted 20 mins but he could only be bothered to do 12mins. Cabin: I was very impressed with the size of my inside stateroom (9320), however upon arrival my pillows stank of sweaty man and when I took the covers off them they were stained yellow. One of the drawers in the bathroom had hairs and other filth in it too. I was really not impressed and called the steward to resolve these things immediately. I did not expect this kind of filth. This was also the first time I never had any towel animals either which i kind of thought was standard on most cruiselines. It's just a nice added touch. You could hear people's toilets flushing and the odd bang from somewhere and unfortunately the person in the room next to me had a terrible cough so I was glad I took my earplugs. The temperature control in the room was really good as was the selection of free movies. Dining: Oceanview Cafe was bog standard food like pizza, pasta, deli, pastries, ice cream, fruit, asian, indian but not very good quality. There were drinks machines providing water, fruit punch and iced tea. It was never overcrowded which I liked. The specialty restaurants were ridiculously priced for what they were offering $30 - $45 for most places which is way above what other cruise lines charge. The sushi restaurant was good, but a little expensive at $10-12 for a roll. There is only one main dining room and the food there was okay but was always lukewarm which I felt was subpar and dangerous especially when they are serving cooked seafood that is bordering on cold. I went to breakfast here and I asked for a table for one and the waiter tried to force me to sit with someone else so I told him I would go to the buffet instead and he finally relented which I thought was just rude. The best place to eat on the entire ship is Mast Grill which has the best burgers ever. Bars: Drinks prices are daft. More expensive than on other lines and a rum and coke will set you back $10. I had one bartender go to pour alcohol in my drink and when nothing came out of the bottle he just passed me the drink anyway so I had to tell him that I had seen what had happened and that he was not going to get away with it. Nobody offers you iced water as you are laying by the pool to help keep you hydrated so i suggest you take some empty bottles on board and fill them at the different water stations using the blue cups. They charge a fortune for the water on board. The Pool Bar was always rammed full of people and the bar staff had no clue as to who was next which caused a lot of bad feeling a lot of the time. Ports: St Maarten I just got on the local bus for $2 and went to maho Bay and Mullet Bay. Puerto Rico I did the Bacardi Tour which is okay if you are a Bacardi fan but not that interesting as a whole St Kitts I did the Catamaran to Nevis trip which was expensive but it was an open bar all day long and the crew were really friendly and the food was good on the beach but we didn't actually have that much time at the beach and the beach was volcanic sand so not the brilliant white you would imagine and it was a very steep beach as well. As I travelled alone I was looking forward to the Solo Traveller Gathering however no representative from the ship turned up so it was just me and two other people that popped their heads in and saw no rep and left. Entertainment: There were two comedians whose material could've been better. Elysium was a show with great costumes but was constant singing and nothing special. Tenors of Rock were really good. I am used to Broadway shows on other cruiselines so I felt these shows were really disappointing. The Celebrity Life Activities were boring and uninspiring. Disembarkation: This was pretty easy with no queues but when I got on the bus for my transfer to Miami airport I was sat on it for 45 minutes before we even went anywhere so if you have an early flight my advice would be to get a taxi. I received no final bill in my stateroom and I made a 90 second phone call at the rate of $7.95 a minute and somehow got charged $37 which I am currently in dispute over. They did not add this to my account which you can view on the TV otherwise I would have had the chance to speak with Guest Services at the time. There is no way I would go with this cruise line ever again. I would say if you are in your fifties plus then maybe this is the cruiseline for you but do not go alone or you will be seriously bored. This is an average cruise line trying to palm itself off as something far better. Try NCL for more fun, happier staff and much higher quality entertainment. Read Less
Sail Date November 2016
Embarkation was a joke. After waiting in a long line, they wanted us to go back out because they were not ready. Disembarkation was fine. This ship is very nicely appointed, for sure, however, unless you are a big drinker, a gambler ... Read More
Embarkation was a joke. After waiting in a long line, they wanted us to go back out because they were not ready. Disembarkation was fine. This ship is very nicely appointed, for sure, however, unless you are a big drinker, a gambler or a watch enthusiast, there is NOTHING to do aboard this ship. The food was just okay, and we dined most at Blu, the Aqua Class diningr oom. We were ignored in the other dining room when we chose to switch it up. Their specialty restaurants are a joke, with the same food only a high price tag. Bartenders were rude, as was most of the staff. Our room was nicely appointed, but instead of having the bottle of Champagne for us when we got there (which was part of the package) they said we had to ask for it when we wanted it. Our steward quit mid week. I had a birthday during the ship in which my boss sent me flowers and wine. I didn't get it on my birthday because they forgot. :( Perhaps this was an anomoly, but I will not be taking Celebrity again. Read Less
Sail Date November 2016
We were disappointed overall in this cruise. It just didn't have that wow factor. You were nickled and dimed at every turn. Really charging for water snd adding 18% gratuity? Wine costs were atrocious. An on board purchase of a ... Read More
We were disappointed overall in this cruise. It just didn't have that wow factor. You were nickled and dimed at every turn. Really charging for water snd adding 18% gratuity? Wine costs were atrocious. An on board purchase of a bottle of wine that you could not bring to the dining room was $20.00 plus18% gratuity even though nothing more than the purchase of the bottle took place. The same bottle bought in the dining room was $45 plus 18% gratuity. This is absurd when the cost of the bottle was more around a $10 bottle. The OPUS dining room was a disaster from the design, unacceptable noise levels, poor food quality with lack of variety,. What does it say when I room service is preferable to the dining room. Our cabin was well maintained but frayed and torn hems of towels are not a sign of quality. The towels and face cloths were thread bare. Time for new linens. The entertainment was terrible. Tenors of Rock were the only worthy act . Walked out of many performances I would never take another Celebrity Cruise nor recommend it . This is best described as an oversized water taxi! Read Less
Sail Date September 2016
Chose this cruise as I had read lots of fabulous reviews on the reflection in dec last year. I booked the SV on deck 8 with free classic drinks and a 300 credit . on arrival I decide i needed internet there were only 3 packages ... Read More
Chose this cruise as I had read lots of fabulous reviews on the reflection in dec last year. I booked the SV on deck 8 with free classic drinks and a 300 credit . on arrival I decide i needed internet there were only 3 packages full cruise 318 1 dy about 70 and 1 hr abut 21 no other choices. i only needed about 200 mins total so and to opt for the expensive 318 deal 2 days later I noticed they were selling 250 mins for $99 i went down to complain and was told oh well its a special this is a rip off! I will post a specific warning on this! On checkin we were accosted by specialty dining. on asking or first drink were asked to upgrade like Mc Donalds this continued for the first 5 day of the cruise. specialty restaurants also bugged us for 7 days. I did try to sushi on 5 it was fabulous and we did go back . the grill was ok but my appetiser and main arrived at the same time whats that all about and the service was really slow . not a fan of the food either My husband dissent drink so asked could ache have the internet package instead they said we both had to do the internet package -rediculous and he couldn't even get sparkling water! the room was nice but the black soot on the balcony caused the cabin man on deck 9 to drench our balcony in water sometime with on it every morn about 830 .the soot is definitely there I do have pics. the MDR at night on deck 4 most of the wine waters sloshed wine in our glasses like a beer hall. the MDR morning breakfast attitude of waiters is a complete contrast. they couldn't do enough for us!! kudos to the Supervisors at breakfast . I have cruised on Azamara( 5 times)Seaboard Silverseas Oceania Princess(20) Cunard(2). I consider the food on Celebrity below par and for the price its a bad deal. the Customer relations dep needs a kick in the arse.Attitude is apphauling. on 2nd day my husband asked about staying on and was told tat all packages stayed in place till we left the ship if we paid $US39.this is not try the alcohol stops as does the internet even though the night before it still showed 3 days !!!!!!!! we decided to stay on till 12 s we had a late flight the waits of time to get our credentials of 50 mins into the 3.5 hr stay was ridiculous we had to assemble at the deck 5 and were slowly taken to deck 2 we did not get ut credentials till 9.25 then i went to use my internet and it had been cancelled . had I known that i would not have stayed on. I could have sat in the terminal and get internet for free!!!i had work to do and could not do it! all in all I would never go on a celebrity and would never recommend. they need a lot of work before they are 5 star line!!!starting with management! Read Less
Sail Date September 2016
CX are my preferred line - because they manage crowds so well. However, I do have a few gripes! 1- Up - selling. We have already purchased the cruise - but were made to feel considerably uncomfortable having to continually - ... Read More
CX are my preferred line - because they manage crowds so well. However, I do have a few gripes! 1- Up - selling. We have already purchased the cruise - but were made to feel considerably uncomfortable having to continually - throughout the cruise - say 'No Thank you'. The deck space (shops), so called newsletter, TV, specialty restaurants etc are Dominated with selling you things you don't need - or should not have to pay more for! 2 - We had the Drinks and Gratuities package. I even checked by telephone that this included ALL gratuities. However, when we got the bill - they added Gratuities - saying it was only the Gratuities on the drinks that were included in the deal. Pause Hang on a second!!! - I checked that the deal included the $13.50 a day gratuities levied on all passengers - and was told by the Celebrity bookings people that it did. At the desk on CX they tried to blame an agent for the 'misunderstanding'. There was no misunderstanding. Logically - if you were paying nothing for the drink because you have a package - why would there be an added gratuity of 18% on that drink? The drink bill came to $0 each time because we stayed within the allowable range. 0% of nothing is nothing - surely? So the logic of saying the gratuities referred only to the gratuities added to drinks - does not stand up! And - Why are they adding gratuities to drinks? Even water??? 3 - Dress code definitely needs to be sorted. I sat in a dinner suit at the formal event, next to someone in t- shirt. We both felt uncomfortable. 4 - Food quality is slipping. 5 - How dare you leave envelopes in our cabins begging for more money at the end of the cruise. STOP IT. Pay your staff properly in the first place. 6 - Parents - control your children - especially at night when they run up and down the corridors. Apart from that - all went well. Read Less
Sail Date July 2016
We chose this cruise as neither of us had ever cruised to the Eastern Mediterranean , and we decided to break with our usual tradition of sailing with P&O and try Celebrity. We were travelling with friends from Scotland, whom we have ... Read More
We chose this cruise as neither of us had ever cruised to the Eastern Mediterranean , and we decided to break with our usual tradition of sailing with P&O and try Celebrity. We were travelling with friends from Scotland, whom we have cruised with many times with before, to celebrate a milestone birthday. Even before we travelled, the booking process with Celebrity was chaotic and protracted. We tried to book leg-room seats on the flight as my husband is 6ft 3, only to be told that we couldn't do this until exactly 28 days before departure due to it being a scheduled flight. We couldn't get any answers on baggage allowance either, and both Celebrity and Monarch passed us back and forth without giving us any real satisfaction. Check-in at Birmingham airport was Ok, but it was a completely different matter when we landed in Rome. For a start it took over thirty minutes to bring the steps up to the aircraft. Despite the fact that we were in 37 degree heat, the Italian airport authorities were in no great rush to get us off the plane. When we finally did disembark, we walked miles to baggage reclaim, and waited over an hour and a quarter for the luggage to come off the carousel. What on earth were the baggage handlers doing all that time? Then came another long trek to our allotted coach before an hours trip to the port. The ship looked quite impressive. Embarkation was slightly drawn out, but finally got to our balcony stateroom. This was also nice, larger than the equivalent on P&O. However, we were not enamoured with the fact that there was a mini bar rather than just a fridge. This proved to be a familiar pattern of Celebrity in trying to extract as much money as possible out of the passengers.Also, no tea or coffee making facilities, but this being an American ship, didn't really surprise us. The safety drill was also unnecessarily protracted taking nearly an hour, and ,strangely enough, did not require any of the passengers to bring their lifejackets to their respective muster stations with them. How can you possibly assess the competence of the group if they have not demonstrated that they can don the equipment in an emergency? Instead we had to watch a video playing on a loop, which most people lost interest in in the first ten minutes, particularly when it was then repeated all over again in Spanish.... The ports visited were excellent. We only did one organised trip to Ephesus; for the rest of the time we found some great taxi drivers who were a quarter of the price of an on board excursion, and just as knowledgable about their area. So, at the risk of sounding like a "grumpy Old Woman" I'm going to have a a bit of a rant about the downside of travelling on Celebrity Reflection. Firstly, the continual "up selling " of the signature restaurants became very tiresome. We were often pestered at the bar to book one of these speciality dining options, and had collectively decided not to bother, particularly after overhearing a British couple saying that the food in the Tuscan Grille was the worst they had ever tasted.. The food in the Opus restaurant where we were on a fixed dining basis at 8.30 was barely average, with most of the diners, ourselves included, ordering the New York steak several times due to lack of any real choices. The starters were mostly of the salad variety, so no real finesse here either. It took the maitre de three days to sort our table setting out; in the end we just pushed two tables of two together so that we could eat with our friends. On so called " Evening Chic" nights, there was no real effort made to provide a special meal, just the same old same old, with no sense of occasion. And onto the subject of Evening Chic. What a misnomer that was! Whilst some of the guests embraced this fully by dressing smartly, there was an equal number of passengers who appeared to be trying to make some kind of stand against it, turning up in the restaurant dressed in flip flops and shorts, despite there supposedly being a dress code. Why were they allowed to come in dressed like this? The interpretation of Evening Chic is very subjective and obviously some people's ideas need careful review. Either make the dress code formal or dispense with it altogether, as this is far too ambiguous. And for goodness sake, if they are not correctly attired, don't admit them until they are. Celebrity are obviously trying to develop a hierarchy on the ship, similar to that shown on Cunard, and we found that many of the areas were out of bounds to most of the guest ( unless you wish to pay yet another supplement !!) . The bar areas were only open at certain times, apart from the ones up on deck, so if you wanted to get out of the sun and relax in air conditioned comfort at two in the afternoon, you were out of luck. Always the vastly expensive and ever available mini bar in your stateroom of course... We had an inclusive standard drinks package which suited me as I am not a great lover of cocktails,martinis etc, but my husband and two friends upgraded theirs to a premium package in order to be able to enjoy a more ambitious menu.Oddly enough, the drinks package doesn't cover you for bulk-ordering bottled water in your stateroom. This meant that we had to keep remembering to order a couple of bottles before leaving any of the bars, so that we could keep some in the fridge. Be aware also, that the bottle of Evian that is on top of the cupboard in your stateroom when you arrive is NOT complimentary. Expensive mistake to make, as it is classed as part of the mini bar. The entertainment also left a lot to be desired, with poor shows and overly loud music in the atrium area. And the fact that the shows were going out at 7 o clock meant that those of us on later dining either had to forgo our pre dinner aperitif or arrive at the dinner table late having sat through the show. Why are there not two showings, one at 7.30 enabling first sitting to go and one at 10.30 enabling the later diners to attend? Ludicrous. The high volume of badly behaved teenagers had no problem amusing themselves though, rampaging up and down the corridors late at night while their parents abdicated all responsibility for their actions. These same teenagers were a pain in the backside on sea days too, when they corralled large quantities of sun beds both in the sun and the shade and then disappeared for most of the day. While on the subject of sun beds, they are placed far too close together and it is impossible to get anywhere near the pool unless you are down there by 6 a.m. The pool butlers need to enforce the empty sunbed rule a bit more stringently. Most of the staff we spoke to were pleasant, but I cannot honestly say they looked happy to be in their respective roles. Many looked bored, a few were slightly arrogant and there definitely wasn't the level of service that we have come to expect on a cruise ship. Our waitress, her assistant and the sommelier were the exception to this. Disembarkation was another shambolic affair. There were no officers to give us any guidance as to where we should meet ( in fact we didn't see much of any of the officers, full stop ,throughout the entire cruise) and having to lug our cases across to the coaches ( plus actually put them on the bus as my husband and friends had to do) then go through the rigmarole of checking the bags in at Rome Airport, all in 37 degree heat was unacceptable. Then the check in desks had a malfunction, so we were over an hour waiting for these to re open. The consequence of all this was that 15 suitcases were left behind when our aircraft finally took off( thankfully not ours, but more by luck than judgement!). Celebrity; you have GOT to get your act together. You are selling yourselves as a luxury brand and you are far,far from this. I appreciate that P&O charter their own aircraft, thus dispensing with the ridiculous check in charade experienced here, but surely there are enough British passengers on the cruise to warrant doing likewise? Your chefs needs to up their game considerably if they wish to compete with a luxury market as the food is average and the lack of any intuitive cooking or preparation is very apparent. The greed of the company when it came to gratuities was also disturbing; in the end we opted to remove them altogether and reward the staff whom we felt most deserved it. To levy gratuities on every drink, plus the daily expectations ,plus then having the audacity to leave envelopes in the staterooms was breathtakingly avaricious. As you've probably gathered, we won't be travelling with Celebrity again. Maybe they should send some of their management onto a P&O ship to see how it's done.... Read Less
Sail Date July 2016
We decided to book this 10-day cruise in the Mediterranean which was to occur during the middle portion of a month-long vacation because the cruise included port stops in several areas we had been interested in seeing and we also thought ... Read More
We decided to book this 10-day cruise in the Mediterranean which was to occur during the middle portion of a month-long vacation because the cruise included port stops in several areas we had been interested in seeing and we also thought it would make for a pleasant respite in the middle of our longer, land-based trip to England, Rome, and Ireland. We had high expectations for the cruise, based on the recommendation of a friend who is a loyal customer and a platinum member of Royal Caribbean. It was our understanding that because Royal Caribbean owns Celebrity, the experience would be similar in quality. Before the cruise began, we began our vacation with 5 days in London, staying at The Amba Hotel on Oxford Street in the Marble Arch area and visiting with our son, his wife, and two-year old grandson; then, we flew to Rome, where we spent 5 wonderful days exploring Rome, staying at the charming Hotel Portoghesi, which is located in the Pantheon District, and we included sightseeing visits to the Coliseum and the Roman Forum, as well as day trips to Ostia Antica, Naples, and Pompeii. Once we boarded the ship on the 27th, we went to our cabin #9208 and found the cabin beautifully decorated and clean. Our balcony was a standard size and we had no complaints about it. The bathroom was small, with only a shower, rather than a tub, but it was very efficiently appointed. Again, we had no complaints about it. We went to the Safety Drill at 3pm in the theater. It was lengthy and boring, as well as unnecessarily loud and redundant. We felt it was poorly organized and unusually tedious to endure. There was a brochure on our bed that suggested we might want to schedule a discounted dinner in any of the specialty restaurants that night, so we chose to eat at The Lawn Club that first night. It was an outdoor restaurant that was not air-conditioned and was filled with loud people. The service staff were very attentive to us, and the food was very good, but there was frankly, way too much meat served for anyone to eat in one setting. The next night, when we returned from our first excursion, we were approached at the gangway with an entreaty from staff members to eat dinner that night at The Tuscan Grill for 50% off, so we decided to go for it. Again, the dinner was very, very good. There was just way too much food to eat! The next night, we were approached at the gangway by a waiter who was trying to persuade us to eat at the sushi restaurant that night...again, at a discount. Again, we gave in. The sushi was indeed very good! At the end of the dinner, the waiter told us that if we would return to that restaurant again later in the week, he would guarantee us a 15% discount, so we booked that restaurant again for the last night of the cruise. In the interim, we were offered another discount to eat at The Tuscan Grill. The restaurant was almost empty that night and I was beginning to wonder about why they were literally begging people to eat there and always offering discounts. We had booked a balcony cabin for the cruise through Vacations To Go, and when we called to book the cabin, we were told that "the deal was almost sold out" and therefore, we would not be able to receive any of the so-called "perks" with our booking, such as the free drinks, free cabin porter fees, free internet, or meals at the specialty restaurants, so we were charged a higher rate than what had been advertised, and we felt that paying $90 to eat at a specialty restaurant every night, in addition to the cost of the cruise and the excursions, was simply too expensive for us. We had therefore decided to eat most of our meals at one of the two "included" restaurants. One was a buffet and one was the main dining room. These were restaurants that would not charge us anything extra, other than the one glass of wine that I drink and one soda that my husband drinks with his meals. This is where our disappointment with this cruise truly began. The food in the buffet was far worse than what one would expect to find served in a prison cafeteria, and the food in the main dining room was mediocre, at best. In addition to the tasteless and tired food selections, the buffet dining room was always too crowded and the food stations were poorly organized. It was really chaotic! Waiters were shoving carts full of dishes through the aisles between the food stations at the same time thousands of confused passengers were wandering through the same aisles with trays in their hands, searching for any kind of food option that made sense. Obviously, there were traffic jams. You see, the octagonal food stations were never filled with food offerings that went with anything else being served there, --- so one might find meat, but there would be no vegetables or starches found at that station to accompany the meat. People were literally fighting with each other about who would be served next and no one knew which direction they were supposed to move around the food station. One day, there was only one dessert served in the buffet, and it was, believe it or not, a selection of different flavored cupcakes, piled high with different flavors of icing. I couldn't believe it! Never in my life, on any other cruise ship, have I created something as simple as a bowl full of salad and found it so dry and tasteless that I had to leave it on my table. No amount of veggies or dressing could revive the salad served on the Celebrity Reflection. In the main dining room, the majority of the tables were tables for two, and they were set so closely together that no waiter could squeeze between them, even if he/she turned sideways. The tables were only about three inches apart! I have never witnessed anything as ridiculous-looking as rows of men dressed in black tuxedos seated across from women wearing formal clothing who were squeezed into tables set that closely together in horizontal lines. These people looked as if they were all attending an elementary school function together, rather than a formal dinner in a fine restaurant. On top of that, the sun blazed through the windows and was literally blinding to the diners who were facing that direction. I had to hold my hand up in front of my eyes in order to endure the sun. Whenever a diner asked a waiter to lower the shades, they responded that the shades were all on the same motor and could not be lowered individually. When enough people complained, all the shades were lowered simultaneously. Later, when the sun had begun to go down, they were all raised simultaneously again. Eating in that dining room was basically torture! By the time we got to Santorini, Greece, other passengers were heard complaining about the degradation of the food quality, in comparison to previous years, while standing in line at the funicular. The subject came up repeatedly in all the conversations shared, whether in the bars, or during the shared excursions. No one was happy about it! So, it appears that Celebrity Cruise Line has figured out a new way to increase their profit margins as much as possible by serving the very worst buffet and main dining room foods in the industry and thereby forcing people to pay exorbitant fees to eat at the specialty restaurants. As far as the rest of the ship goes, the pool area looked nice and the relaxation area seemed very relaxing, but there were never any free loungers in either area, so we weren't able to enjoy either of those amenities. We were not interested in attending any of the shows offered in the theater. They seemed "cheesy" and just aren't our style. However, I must say that there was a young singer named Judah Moore who had an absolutely beautiful voice and he sang in some of the bars on occasion, but the bar crowd was so loud, it was really difficult to hear him. There were also two young women who played a violin and a cello beautifully. I didn't stop to ask for their names because we passed them on our way to a scheduled dinner at The Tuscan Grill one evening. I would have loved to have heard them play in a quiet, listening environment. It seemed that the best entertainers on the ship were just not appreciated by the Celebrity Cruise line. There seemed to be a lot of emphasis on selling us products, excursions, and overpriced food and drinks. We will probably never cruise on Celebrity again! Read Less
Sail Date May 2016
Be incredibly careful where your room is. We booked over the theatre, and had loud thumping bass "music" almost every afternoon (practice) and night for four hours. The only day of peace was when they had a terrible magician ... Read More
Be incredibly careful where your room is. We booked over the theatre, and had loud thumping bass "music" almost every afternoon (practice) and night for four hours. The only day of peace was when they had a terrible magician instead of a terrible band. The average age on board was about 60. Do they really think these people want to hear hard rock? Only the many many drunks on the ship. I think that is the main reason many people cruise - a week or more of drunkenness, without the drive home. The food is very good, if you avoid the main dinning room, which is terrible. Much of the food is good in the Oceanside Cafe. Must of the staff was very pleasant and friendly. The ship is too big to be able to handle tours - waiting in long lines just to get off of the ship is common. Read Less
Sail Date April 2016
As Celebrity Elite members, and having sailed on most of the major cruise lines that market to customers in the U.S., we are sad to report that there were too many issues we encountered on this cruise to recommend Celebrity. The ... Read More
As Celebrity Elite members, and having sailed on most of the major cruise lines that market to customers in the U.S., we are sad to report that there were too many issues we encountered on this cruise to recommend Celebrity. The bottom-line: not one issue with the staff on the Reflection (that's saying something on a 16-day cruise!); the key issue was the quality of the management team. Truly poor sense of customer service. We are hoping that this is simply a failure of the management staff on this cruise on the Reflection and not a general degradation indicate of the Celebrity brand. We would add that many of our observations were reinforced by discussions with fellow passengers. Just a few specifics that led to our conclusion: - Surprised at the overlapping events (e.g. Elite wine tasting at essentially the same time as one of the open wine tastings). Brought to the attention of a senior officer. Her reply: "Well, each department plans its own activities; these things happen." Hmmmm....how about having someone coordinate among department? - Left two separate voicemails for the Elite Manager; one not returned; second returned two days later (too late to deal with the issue we presented in the voicemail). - Manager of computer/Internet office. We had a connection problem (we are both in IT); the manager had no idea what to do, gave us erroneous information and was remarkably rude ("that is your opinion" response when he stated a surprisingly inaccurate assessment of the root cause of our problem). - Terrible planning for performances in the Grand Foyer of the ship. One of the better nightly performances was scheduled here; far too crowded due to the huge turnout; people started to get testy; we decided to leave. Further, 16 nights and only 3 production performances. - Only one of the three enrichment speakers were top notch; limited attendance for the other two; hard to get into the lounge for the one good speaker. - The Cruise Director (considered a senior officer) was never seen "around and about" for the 16 days. His colorful socks and repeated "I love you" mantra became old...very quickly! - Room Service Manager - rude and clearly communicated his disdain for his customers; did not like the fact that we ordered form the dining menu. - Elites have three free drinks using coupons for a two hour period every night at only 3 bars. Approximately one-third of cruisers were Elite members. Picture the seating and service issues! Quickly management had to change the hours of service due to crowding and conflicts with the early dinner seating (no notification of the change in hours was given). Reflection: Recent upgrade was noticeable; overall, excellent ship. Dining: Service was slow; after second night we did not return and opted for the buffet and room service. Food: limited variety in the buffet; however, quality was good. Shore Excursions: only scheduled one (we plan our own excursions); logistics and experience was good. Cabin (Veranda, 1B, 9193): standard; no issues; room steward and assistant were excellent. Activities: far too limited for a 16-day cruise with 7 consecutive sea days. Embarkation/Disembarkation: excellent. Wine tastings on sea days: plenty but far too expensive; most were poorly attended. Specialty restaurants: poorly attended; likely due to costs for several. Workout Room: crowded at times but waits were short; adequate equipment. Villefranche We found one shore excursion gem we thought we would share. We researched car rental companies and came across Easy Car Rental in Villefranche (http://www.easycarbooking.com). Renting cars in Europe can at times be challenging, so we were pleasently surprised with the excellent service we received. Eva from Easy Car met us at the dock where we exited the tender from the ship, had our car parked within walking distance and all the paperwork ready. She helped us with our itinerary for the day and even arranged to be available when we returned. We recommend them highly. Read Less
Sail Date April 2016
This was our 12th cruise and our second celebrity cruise. We were really looking forward to our cruise on the Reflection as we had so much enjoyed our cruise on the Equinox. The ship was beautiful and very easy to get around on. The room ... Read More
This was our 12th cruise and our second celebrity cruise. We were really looking forward to our cruise on the Reflection as we had so much enjoyed our cruise on the Equinox. The ship was beautiful and very easy to get around on. The room stewards and restaurant staff were outstanding and took very good care of us for the entire 16 days. We also very much enjoyed the "Beyond the Podium" lecture series with Ian and Melinda. We did feel that there was a lack of entertainment during the day and the theater was closed for the first 6-7 days due to the staff practicing for a show forcing the popular lectures and bingo into small inadequate venues. For example, between 10:00 am and 2:00 pm all there was to do was go to an art auction or a talk regarding the spa and their products. We personally felt that by comparing pricing with other cruise lines you were above industry standards. Three bingo cards were #39.00, other lines $25.00. House martini was $15.30 with tip. We also felt that the specialty restaurants were especially over priced. We felt that there was an overall atmosphere of class separation. We were continually reminded that the more opulent staterooms and their passengers were privileged by the cruise line and received selective treatment. For example our balcony statement room did not even offer bath gel. When I asked if I could get some I was politely told by the room steward that he would try to get some, however, it was not offered in our class of stateroom. However, our greatest disappointment was the Opus Dinning Room and the Open Court Buffet. The dining room menus in particular lacked variety, imagination and creativity. The daily dinner menu had a very limited number of dishes to select from. Usually six items were on the menu, however, one or two of them were vegetarian. It appears that the menu item and selection are driven more by profit then by customer satisfaction. Read Less
Sail Date April 2016
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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