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228 Celebrity Reflection Cruise Reviews

For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step ... Read More
For background, over the last 20 years or so, my wife and I have sailed on 24 cruises, 8 of them on Celebrity and the rest on both premium and luxury ships, small, medium and large. Our experience on this Reflection cruise was quite a step below our last cruise on the same ship just 18 months ago. This time, we opted for a premium suite hoping for a better or at least similar experience as our last cruise in a basic suite. The suite service was good both times, including Michael's Club and Luminae. However, ship-wide, we had to endure the same spotty service, aggressive sales pitches and lower food quality, etc. along with everyone else on the ship. Some of the worst service was in the Sky Lounge, the Ensemble Lounge, the pool area, and the Oceanview Cafe. Trying to get someone to wait on you was a test in patience. Furthermore, prices for most drinks and extras seemed to have increased as well. Guest entertainers were quite good, while the onboard production shows were disjointed, and too loud. The options for the days at sea were mostly pitches to sell you something, and the free lectures were pretty mundane. I think that the problem may have a lot to do with the recent introduction of the Celebrity "Perks" promotions. The idea is to entice customers to book a cruise by offering extras like a free internet package, free drinks package, free prepaid gratuities, etc. What happens is that there is little incentive for Celebrity to provide anything above the basics that just increases their costs. Instead, they push onboard sales and specialties for extra revenue. Given these issues, getting more from the "Perks" has actually resulted in less quality. We seriously doubt we will be sailing on Celebrity anytime soon again.. Read Less
Sail Date November 2018
Celebrity Reflection is a fabulous ship with a great crew. Celebrity Cruises Captains Club. The once great loyalty program of the once best Premium Cruise Line has expired. We completed our first Celebrity cruise in December ... Read More
Celebrity Reflection is a fabulous ship with a great crew. Celebrity Cruises Captains Club. The once great loyalty program of the once best Premium Cruise Line has expired. We completed our first Celebrity cruise in December 1996. It did not take many cruises for us to decide Celebrity was indeed the best. (We have now cruised on 14 other lines.) On our 22nd Celebrity cruise we were the top cruisers and were bestowed the honors and special attention we were amazed at. We are now back on the Celebrity Reflection for the 7th time on our 59th cruise with Celebrity. This is the thirteenth wedding anniversary we have celebrated on a Celebrity ship. Five days into the cruise and we have not seen nor have we received a simple welcome message or note from the Captains Club. (Nor from anybody else.) The Captains Club loyalty program has become an advertising gimmick and nothing else. The only clients on a Celebrity ship that really matter now are the “SUITE PEOPLE” and the “HEAVY GAMBLERS. Never could we imagine a Celebrity ship providing “FREE DRINKS” for the gamblers in the casino. If only Royal Caribbean would recognize our Zenith level on their ships. I guess as the saying goes, “all good things must end”. Entertainment was average but not up to Celebrity's usual standard. The Lawn Club Grill is a great experience and "La Petite Chef" in the Quisine restaurant is a very unique "show on your plate" with excellent food. Read Less
Sail Date November 2018
We are bargain/deal led cruisers. We're not loyal to any one cruise line. This was our 5th cruise. Previously we had cruised with P&O, RCCL and NCL. We decided to book the 10 night Ultimate Caribbean with Celebrity because we got ... Read More
We are bargain/deal led cruisers. We're not loyal to any one cruise line. This was our 5th cruise. Previously we had cruised with P&O, RCCL and NCL. We decided to book the 10 night Ultimate Caribbean with Celebrity because we got a free Classic drinks package and free WIFI on board. We were aware of the good reputation of Celebrity, so we booked with confidence. Prior to the cruise we were also got an upgrade to a Concierge room. The ship was understated and elegant compared to some we have cruised on before. The ship was in excellent condition throughout and very well maintained. Check in was a breeze and we boarded the ship immediately. The fastest embarkation of any cruise we've been on. Staff were very friendly and courteous and always on hand should you need anything. Buffet was of very good quality, but had an issue with flies. Not a meal went by without having to swipe flies away from your plate. I also witnessed flies on some of the buffet food and it put me off eating all together. The biggest surprise for us was the age range of the other passengers. We are both 35-40 years old. The average age of the cruise passengers was 50-70 and everything seemed geared towards them. Unless you particularly enjoy being around an older generation I would strongly advise the 20-40 age group to avoid Celebrity altogether. There are no Clubs, duelling Piano bars, Pubs, Kareoke bars, Sports bars or even Comedy clubs on board. Quite the opposite in fact. Just sedate bars and lounges which were dull to say the least. Lots of older/elderly people just sitting in silence. There was no variety at all and this made the on board offering bland as hell. Also there was an excessive number of high end retail stores on board. These stores were practically empty the entire cruise and seemed like such a waste of space. If Celebrity want to appeal to a younger cruiser, they need to diversify their offerings and better use the space on board. Also because of the age range of the passengers, after 5.30pm everyone got smartly dressed which created a formal atmosphere. Men were dressed in trousers and shirts and ladies in dresses or evening wear. Personally we're not fans of formal evenings, but this ship felt formal every night. No matter what bar or lounge you visited, you simply couldn't find a casual and relaxing environment. We're on holiday and want to be able to rock up to a bar in casual clothing and for that to feel acceptable. This was never an issue on NCL, RCCL or P&O, but on Celebrity it was. The grey hair brigade are out in force and staring down their noses as you stand at the bar in your casuals waiting to order a drink. It made us feel very self conscious and we ended up changing our attire every evening just to feel comfortable. The entertainment on board was poor to say the least. Broken Strings had absolutely no narrative and was a bunch of people singing at each other in a barn, but no explanation as to why! Likewise the Caberet show was promoted as some of the biggest songs from Broadway and the West End, but what followed was mostly obscure songs from little known shows. A totally wasted opportunity that should've showcased songs we know and love. In fairness, the female singers were very talented and could've easily have had a show built around them. Overall, compared to shows offered on RCCL and Norwegian, Celebrity was well below par. My biggest bug bare was the smoking situation on the ship. Celebrity do not allow smoking anywhere inside the ship and they are to be congratulated for this. However, this meant the two bars on deck 15 (top of the ship) called Sunset and Mast have been designated in part, as smoking areas. The Sunset bar especially is a lovely bar at the rear of the ship, but it stinks of cigarettes and cigars ALL the time. So you can forget drinking at both of these bars unless you'd like a lung full of cancer. We were so disappointed, as every other cruise ship we had been on had lovely smoke free bars at the rear of the ship to enjoy. As non smokers we were forced to use the pool bar on deck 14 or endure the stench of both bars on deck 15. Agreed, smokers have to be given somewhere to smoke, but they most certainly should not be given both of the bars on deck 15. Its also worth adding that the Sunset bar is directly above the outisde eating area for the Buffet and the stench of smoke wafted down. So this was another area we had to avoid. Celebrity is most certainly a quality cruise line. The food was of very good quality as were the service levels from staff. But because the ship is dominated by an older, more sedate crowd, everything feels conservative and dull. There needs to be a greater variety of bars with more upbeat offerings. The entertainment needs a complete overhaul and the smoking area removed from the Sunset bar. If it hadn't been for a great itinerary, free WIFI and free alcohol this cruise would've been a total bust. Personally, we much prefer freestyle cruising and would opt for Norwegian or RCCL next time. However, the free perks offered by Celebrity are hard to beat and I have to concede that we saved a LOT of money. Read Less
Sail Date November 2018
This was our 4th cruise on Celebrity; second & last on Reflection. Prior experiences on Summit & Millennium were outstanding, and we thought that Celebrity would be our preferred line going forward - not so sure any longer - food ... Read More
This was our 4th cruise on Celebrity; second & last on Reflection. Prior experiences on Summit & Millennium were outstanding, and we thought that Celebrity would be our preferred line going forward - not so sure any longer - food & entertainment were disappointing. We are 55/63, still working, and have cruised frequently since 2005. Started with Carnival in the Mediterranean, and used Carnival extensively, achieving platinum status. Also sailed Princess, Holland, and Norwegian. First Celebrity cruise on Millennium about 7 years ago, and we thought that we had found a new home. The itinerary for this cruise was the selling point as we had never been to Columbia, Panama, or the East Coast of Costa Rica. A bonus was that it was on Celebrity. For this cruise, we had 3 persons with my wife's sister joining us. We opted for a 'Family Balcony' cabin #7108 so as to avoid the need for 2 rooms. Great decision - not cheap, but a very large room which was much better than 2 rooms. It was located all the way forward, so we received advance warning of arrivals/departures as we heard all of the mechanical preparations for anchorage or docking - no need for a wake up call. As mentioned, the food & entertainment are the weakness of this ship. Food was good quality, but variety was boring. We ate in the dining room every evening, table #144, 9 persons. We joined 3 other couples who we had not previously met - delightful. The evening menu offered a few standard items, and more often than not, our table ordered these items such as a Caesar salad & NY Steak because there was nothing of interest on the featured menu of the day. Lunch in the buffet also had a weak menu & offerings. The deli was a poor set up with little to offer - Ham (sometimes), Turkey (sometimes), Bavarian Loaf ? (everyday). The Chicken Salad was disgusting. The Deli had a panini press, but I did not see any customer order an item served from the panini press. The salad selections were repetitive, and had limited salad bar toppings. 3 selections of soup, but little that is popular - 1 chilled soup, 1 clear broth, 1 variety soup but on an 11 day cruise that 3rd soup was Black Bean 3X, Mushroom 2X, and Split Pea 2X - don't recall the other 4 days, but the selection was never chicken noodle or vegetable beef. Desserts were primarily cakes or mousse - no pies. Many cakes had a poor texture, not edible. Entertainment was limited primarily to the main show. The staff performers were pretty good, but in general the featured hired talent did not have talent. There is no good alternative to the main show - no comedy club or other offering. The Sky Lounge is probably the only other venue of size which could be developed, but it is used primarily for Karaoke, so if your ship mates do not have talent, you are out of luck. Positives - our stateroom attendant Elroy was superb. Our dining room waiter, staff, and sommelier did a great job. We are looking for a ship for the next cruise, so please post comments. Read Less
Sail Date November 2018
We have sailed over 16 times on royal Caribbean, and twice on celebrity, and have always heard that celebrity was better than royal Caribbean. My wife and I are 50 and 56 and are quite easy to keep happy, my favorite saying is THE WORST ... Read More
We have sailed over 16 times on royal Caribbean, and twice on celebrity, and have always heard that celebrity was better than royal Caribbean. My wife and I are 50 and 56 and are quite easy to keep happy, my favorite saying is THE WORST DAY ON A SHIP STILL BEATS BEST DAY AT WORK. The ship is in awesome shape, you cannot find a fault with anything on the ship or the condition of it. Our dining room attendants were over the top,Orville, Odis and Alexandra were exceptional (as was all other staff on board without exception) and made up for any and all other short comings on board. The food was good in the dining room and tasted better just cuz I didn't have to cook it myself. The food at the buffet was excellent and certainly overrides any buffets offered on dry land. On port days, disembarkation and loading were fast and without fault. And OHHH , the iced cloths at the end of as hot day- priceless. Even passengers from the carnival ship docked next to us enjoyed the cloths. But!!! 1)The food in the dining room was "less than" in quality to what it used to be, but equal to royal Caribbean. Many guests stated that the quality of food had depreciated over last couple years 2) the entertainment was less than stellar, an excellent ventriloquist with same show for two nights, a comedian that was equally as good but even threw jabs at ships TV service. The entertainment was so minimal that we went to theatre to re-watch mission impossible since other option was go to our room 3)TV stations, all totaled there were 24 channels, the first 10 were all celebrity channels, and after the 2nd or 3rd day we lost all other channels that had any updates(news) outside of ship life. We are elite members so we asked if we could get a deal on WiFi to be up to date with any news and they told us the WiFi packages were what they were and the prices were as stated. 4)the singers that were in Centrum areas had 2,or 3 band members, the bands were very good, but singers were enough to make you wish you were deaf 5) the variety store on second day was sold out of bug repellant, kind of essential for rain forest excursion offered by ship that we purchased. And selection of munchies available in store was sparse at best. This being said, I'll be booking back on RCI. BUT, even with these negative aspects, I'M STILL GLAD I WENT ON A CRUISE INSTEAD OF STAYING HOME Read Less
Sail Date November 2018
We are a couple 70 and 73..had heard Reflection was great with good food and all around satisfaction.wrong in both areas. I know everything is subjective but wanted to give my two cents. SHIP.. beautiful ship..well tended..good layout. ... Read More
We are a couple 70 and 73..had heard Reflection was great with good food and all around satisfaction.wrong in both areas. I know everything is subjective but wanted to give my two cents. SHIP.. beautiful ship..well tended..good layout. Our balcony cabin was actually quite large..large bathroom with a real shower door..no fighting the curtain? Our balcony seemed larger than previous ships so that was. P,us since we spent a lot of time there. CREW..amazing hard working crew..all friendly. The captain was amazing. So approachable and made himself available many times on the ship. Wonderful sense of humor! In all my 15 cruises I have never met such a funny approachable captain! ENTERTAINMENT. One of my biggest blahs for this trip. The Reflection entertainment troupe was awful? The shows they did were not great..their singing was painful. Many people left once the show started. Surely Celebrity can do better! The acts brought on the ship..several singers, a ventriloquist and an acrobatic groupwere all quite good. FOOD..another subjective thing but we felt it was awful! We ate only 5 nights out of 11 in the dining room as the menu items were just not appealing to us. Too many things that were not recognizable..can’t eat the chicken salmon or steak every night! The bread baskets have been reduced to bread sticks and French bread and were stale two nights and we had to request more. We ate at the buffet other nights..why get dressed up for mediocre mills. I settled most nights for a large salad, fruit and some kind of meat. One night the bread baskets were stale or empty and NO butter out. There were about 20 desserts to choose from each night and most were good. We just were NOT impressed with the food and 11 days of mediocre food is not fun. IGUESTS..if you are u dear 70 you may want to reconsider attending this cruise. Most of the people were 80 plus which I guess explains why there were just not many fun things to do on the ship. It was boring all day and just the mediocre show at night. I felt like sleeping from my boredom! PORTS..we do not usually do ship excursions and now I remember why..so overpriced for not much of anything! Decided in Cartagena to do one..the City and Harbor Cruise..what a joke.got on a boat across the harbor. Our guide walked with us for about a square of four city locks and to,d us we were on our own for an hr and meet him back at the square. Vendors were relentless with no shade to hide I 100 degree weather. Harbor cruise back with an entertainment group. We opted to sit in the shade under and all the music and dancing was above and not including us. What a waste of $79 each! Would I go celebrity again? I doubt it. Ad entertainment ..bad food ..always pushing things to buy...just not for us! Read Less
Sail Date November 2018
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- ... Read More
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- the ship's cast of singers (Broken Strings show) and show guests (We3Vocal, Divalution (Lauren Tidbit was the only good singer), Gid Pool). The ship's cast was energetic and the aerial acrobatics were amazing. Unfortunately, the singing was fair. Dominick Allen's singing was horrible - out of tune, pitchy, flat. The best show/guest was comedian Ed Regine. Phil Lewis as Phil Collins was stellar as was Ben Mills. The podium talks in the mornings were a treat, especially Melinda Bates. The matinee shows during the day is a good offering but were really no better than the show from the previous night. The house band was superb! Late night shows (Frisk Feud, Liar's Club) were excellent! Other singers and acts throughout the ship (Take 5) were good. A dietary restriction (dairy allergy) existed in our party which was communicated to staff at Lawn Club, Blu and Ocean Cafe (buffet) the first time dining in each. Since we ate at Lawn Club for dinner the first night, the individual made a note in our account (no dairy or garlic). However, that notation was not viewed by staff at Blu as we had to re-tell them again. Due to Celebrity staff's miscommunication of pre-ordering lunch, some lunchtime meals were not served or took an extended amount of time (20-45 minutes, the latter being on 11/01/2018 when the lunch order was simply cooked fish on a bed of salad greens). I even inquired a second time on the status of lunch and staff replied "it's coming." Lunch this day was delivered 45 minutes after initial check-in at Ocean Cafe. Celebrity Staff apologized for the mishap while patiently waiting in Ocean Cafe. It took 4 days for things to be worked out whereupon lunch service improved - took 4 days for a process to be defined which we strictly followed going forward. Fortunately, no further mishaps occurred requiring the need to speak with a ship's officer. Both Chef Raynold and Pastry Chef Sherin are excellent, especially preparing dairy-free meals and deserts. When ordering a specialty dinner package at Murano, upon going to Lawn Club to book a dinner for later in the sailing, it could not be found. Fortunately we were not charged extra. It was frustrating internal systems are not talking to each other or updating timely. Food on the boat was tasty for every meal eaten on board. While Blu offered light entrees at dinner, Aqua Spa Cafe offered light dishes at lunch. The salad and soba noodles were excellent! Sushi was great! It was a treat to experience Taj X one night at Sushi on 5. Since this was an Indian cuisine experience, Indian Beer should have been offered. Activities were posted in the daily itinerary and on a board at Guest Relations. Because each method draws its own audience, all daily items posted on the board at Guest Relations should have also been included in the daily agenda. As a participant, the LGBTQ social was moved two times without notice. This was confirmed because I took a photo as a reminder of the location (Martini Bar) and time the first day, only to see a different location (World Class Bar) when checking the board again. This was only discovered checking the board at Guest Relations at different times - not until Day 12 was the social published in the agenda. Posting all activities (for that day or daily occurrence) in the agenda all staterooms receive is best. On a related note, a small World Class Bar sign exists on the wall at the bar, but there is no World Class Bar listing on any board in hallways or outside an elevator bank(s). I had to ask Guest Relations two times for the location because I bypassed it for two days. We enjoyed activities offered on board (Nacho's dance classes in the morning, pool volleyball (guests vs. guests, guests vs. crew), Thriller dance class, Apple device classes/tutorials, cooking demonstrations). The Thriller dance class was fun to prepare for Halloween night. The foyer staircase and Ocean Cafe were decorated nicely and guests were encouraged to dress up. A costume parade would have been even better - start at Opus, walk to Reflection Theater, go down one floor, then end at Grand Foyer. DJ Gio played good tunes and mixes at the martini bar in the evenings and the bartenders at martini bar were animated making drinks, especially the evening of pouring several martinis from several shakers at one time. Some assistant/waiters in Blu were very attentive to us. The ship was elegant, clean, and well maintained. The glass elevators were very cool in the center portion of the ship. We spent a lot of time on the pool deck and in the solarium. I remember the Millenium's Solarium pool had metal bars in the pool for guests to sit/lean on - that was missing from this pool. The stateroom was always made up nicely by Wardan. He kept our quarters clean and tidy. He was attentive to our needs and personable when passing him in the hallway. Instead of Do Not Disturb signs, which easily fall off door handles, the rotating dial outside the stateroom telling the stateroom attendant service needed would have been better: Do Not Disturb, Make Up Cabin, Turn Down. A pleasant surprise was the light in the stateroom's bathroom did not fully turn off, but became a night-light. That was great - for those of us who get up in the middle of the night. The Captain was the best. He participated in the late night show Liar's Club. His daily morning announcements were hilarious and he met with guests while in public. Definitely a star! Went to Sky Lounge for Bandioke -- this was very clever and fortunately had a good turnout and guest singers. It was this night I attempted to order a Virgo drink from the lounge menu. The bartender told me the bar was out of some ingredients and could not make it. At World Class Bar another night, I ordered Strawberry Fields from this bar's menu. Bartender advised the drink is no longer made with egg white because of guest's intolerance, yet the menu clearly listed his ingredient, a reason I wanted to try this drink. For guests like us who did not purchase the drink package, Celebrity lost revenue. These mishaps deteriorate our experience on the Reflection and with Celebrity Cruises. We booked Aqua Class to experience light dining and hoped service level in the dining room would be more attentive. Consistently, this was not the case. It took 2 days for restaurant Maitre'D and Assistant Maitre'D to open up to us (they were so focused on the job and not guest experience) which left a bad first impression. Fortunately, as cruise went on, they became more personable and conversational. Staff were busy serving and clearing tables, but consistently we observed inefficiencies. At Blu and restaurants throughout the ship (Lawn Club, Tuscan), food would be delivered to our table correctly, but placed in front of the wrong person. This boat was understaffed (on 10/31/2018 at Ocean Cafe, took 20 minutes for tables at 2-3pm to be cleared by staff on the back deck, on 11/01/2018 while eating dinner at Tuscan service was very slow - had to request water glasses be filled twice and the wine order took 10 minutes to arrive at the table) and under-trained. We heard from guests and staff throughout the cruise, many staff were pulled off Reflection to prepare for Celebrity Edge - this showed and certainly contributed to our less than highly satisfied experience. Quality was not the same as prior Celebrity Cruise. As experienced mariners with NCL Cruises, we truly had high hopes for Celebrity to deliver in all areas. We have even stayed in NCL's Haven class (on mega-ships - MS Escape) and felt Celebrity's Aqua Class would offer equivalent food and service levels. Unfortunately that was not the case. Consistently, service performance on this Celebrity cruise under-performed. With Celebrity striving to provide the best vacation possible, it fell short. While the cruise was enjoyable, no positive changes were made in our lives as guests. Read Less
Sail Date October 2018
This particular sailing was way too busy. The first two days of the cruise were sea days but after that, it was port after port after port. A saving grace was an overnight in Barcelona. I just wished the overnight was in La Spezia. The ... Read More
This particular sailing was way too busy. The first two days of the cruise were sea days but after that, it was port after port after port. A saving grace was an overnight in Barcelona. I just wished the overnight was in La Spezia. The itinerary was a big blur as I tried to look back. * I booked a Suite Class room directly through CelebrityCruises.com. The website indicated in-suite espresso. I was expecting an espresso/cappuccino machine as NCL provides in suites; to my disappointment, I walked into a rather bare room - no plush amenities. The bathroom had a nice jetted tub, but no bath sheet. In fact, the towels were small and very worn. When I come out of a hot bath, I like to wrap myself in a plush bath sheet. The bedding was standard and probably no different from the Veranda and lower staterooms. I have booked Aqua Class many times in the past and bedding and linens were much more plush; perhaps I should have booked Aqua Class on this cruise. * Suite Class has their own dining room, Luminae as well as a private club, Michael's. Both venues are wonderful in that there are no crowds. The staff are very attentive and really get to know their passengers' likes and preferences. Luminae offers great food and allows you to order from the Aqua Class dining room (Blu) or the Main Dining room increasing your options - I truly liked that! * The entertainment provided by the ship's production cast seemed amateurish; the singing sounded out of tune. However, the last performance, "Elysium," had great choreography. Guest performers were a little better. I always enjoy a hypnotist! * We did a ship's excursion in Ibiza to Can Marca Caves and D'Alt. It was a 4.5 hour tour which went past 13:30. Nice tour of the caves and Old Village but for it to go that long, time should have been set aside for lunch. The tour provided no down time. * The Reflection is a beautiful ship that is impeccably maintained. It's a very clean ship with a wonderful crew. For what Celebrity offers to Suite Class passengers is lacking and definitely not worth the money. There should be more pools and a thelasso therapy pool for a ship this large. There are way too many passengers and not enough things to do. Read Less
Sail Date October 2018
We picked this cruise because of the ports especially La Spezia as we wanted to go to Cinque Terre and also the price. Ship embarkation was well organized and quick. Cabin was inside guarantee and was on deck 8 front and was ... Read More
We picked this cruise because of the ports especially La Spezia as we wanted to go to Cinque Terre and also the price. Ship embarkation was well organized and quick. Cabin was inside guarantee and was on deck 8 front and was spacious lots of storageand larger bathroom also with lots of cupboards. It was a long walk to main dining room. Dining only did main dining room which we had fixed time to eat 6:15pm but table wasstuck under stairway but quieter area than other tables.Food was okay lobster one night but it was tough. Every night they had salmon, chicken or one other item standard. Appetizerswere okay had scrimp cocktails most nights. Desserts were mostly very rich and didn't find them that great. Main buffet ate lunch and breakfast there good variety. Did breakfast once in main dining room but mostly egg dishes or pancakes no variety.Did not do any speciality restaurants as they were expensive. Entertainment was lacking only one night with good production last night. Had areas roped off in the theater for only certain people which didn't make you feel welcome. Did this in some dining rooms you couldn't use at all. Activities were almost non existent nothing on pool area except screaming kids and a band that played for 40 minutes who couldn't sing and weren't very good. Quiet pool was too cold to sit in with air conditioning. Steward for cabin was outstanding. Disembarkation was very well organized was off in 5 minutes as we had our own luggage. Did not do any ship excursions. Civitavecchia port took Roma Cabs from airport very effecient as plane was 3 hours late and they were there. Stayed at Hotel Traino comes with breakfast and free shuttle to ship. LaSpezia took cab then train to Cinque Terre bought ticket for Cinque Terre online unlimited use for 13Euro for senior. Nice(Villefranche) tendered port very effecient went right off onto shuttle boat coming and going. Took local train to Nice then hop on hop off bus but should have taken the hop on hop off bus from port stops at castle entrance right at port Villefranche. Ajaccio, Corsia walked around town Cagiliari, Sardina took Petit Train or 9Euro went up and down narrow streets plus checked out local market Naples wanted to go to island of Capri but arrived in port at 9am and couldn't get off ship till 9:30am and calling for thunderstorms so didn't go on high speed ferry. We did the hop off hop on bus around Naples did the red route downtown area and also the blue route which was along the coast. It cost 23Euros. Rome took an extra day after cruise stayed at Hotel Ariston gave us a free upgradeand walked to train station to catch hop on hop off bus took the green line one but not a good tour stops were no where near the sites. Took bus to airport left from train station and was $6.90Euro. Ship was spotless even had lawn on the upper deck. I travelled with my husband and he didn't really enjoy Celebrity cruise line probably wouldn't book with Celebrity again. Read Less
Sail Date August 2018
We chose this cruise because of the itinerary. Great ports. However, there were over 600 children on this cruise. They took over many of the public areas especially the pools. The older children (teenagers) were allowed in the adult only ... Read More
We chose this cruise because of the itinerary. Great ports. However, there were over 600 children on this cruise. They took over many of the public areas especially the pools. The older children (teenagers) were allowed in the adult only area pool and they took over much of that space. It was very difficult to relax. Felt like we were on a Disney cruise! Very disappointing! Food and entertainment were excellent. Ship is lovely and the fitness center is the best we have seen so far. There was not a lot of entertainment around the ship. Many of the areas were only for the premium clients. Casino was excellent. Embarkation and disembarkation went smoothly. At a few ports we needed to take a shuttle to get off the pier and there was a charge for that. $5 euros at one and $10 euros at the other. Shuttle should be included. Read Less
Sail Date July 2018
This was our third time sailing on The Reflection. It’s a lovely ship and in good condition ( except for a tattered vanity chair in our cabin). Our balcony cabin was conveniently located midship near elevators. The Western Mediterranean ... Read More
This was our third time sailing on The Reflection. It’s a lovely ship and in good condition ( except for a tattered vanity chair in our cabin). Our balcony cabin was conveniently located midship near elevators. The Western Mediterranean itinerary was very nice. There were two sea days which we spent in the air conditioned indoor pool area. Weather was extremely hot in every port. We dined each night in the specialty restaurants and the food and service there were very good. We attended most of the shows. We enjoyed the Broadway themed show and found the other shows to be mediocre. Many families take cruises in August before the children return to school. The ship was teeming with children of all ages. Many of the younger children were zooming down hallways and up and down the stairs with no adult supervision. We could hear the kids in the cabin above us constantly running and jumping. I’ve been on a Disney Cruise and on the huge RCCL ships- Harmony, Oasis, Allure but this felt like the most crammed with kids cruise experience, yet. The main pool was packed with kids on sea days. We will not be booking any future cruises during the month of August. September would probably be better. Read Less
Sail Date July 2018
We chose this ship mainly for the itinerary, and we had heard celebrity cruises was one of the best. This was our third cruise and to be honest the worst entertainment out of them all. There was only one band playing everywhere who had a ... Read More
We chose this ship mainly for the itinerary, and we had heard celebrity cruises was one of the best. This was our third cruise and to be honest the worst entertainment out of them all. There was only one band playing everywhere who had a weak singer, and a solo acoustic singer who was a bit depressing! The shows were done by their own team, average. No sail away party or announcements at all. The food was good if you upgraded, you was hounded for the first few days to pay for them like double glazing salesmen! In peak times the queue at the bars was long, you could wait 20mins regularly. We had a balcony cabin, pretty much as same as we had had before. On sea days there was a severe lack of sunbeds, you had to get on one by 8am and if you left it for 30mins it was taken away from you and given to someone who had just got up. We had to have breakfast and lunch one at a time on these days to keep the sunbeds. Surely the cruise line can stretch to a few more beds to solve this issue?? The staff were all happy and worked hard, the buffet restaurant had a great choice and the ship was very nice. Read Less
Sail Date June 2018
Celebrity Reflection, June 29th to July 09th 2018. We choose this cruise because it included Santorini and Athens the two places that this cruise included but we had not visited previously. The ship was full and included a rather ... Read More
Celebrity Reflection, June 29th to July 09th 2018. We choose this cruise because it included Santorini and Athens the two places that this cruise included but we had not visited previously. The ship was full and included a rather larger number of children than normal. The children being children were loud, boisterous and played around in the lifts. Security guards were noted by their absence. The children also ran around some of the passageways we were informed by other guests. Unfortunately there were also a number of issues with the toilets, in that you could not flush your cabin toilet which was rather more than an inconvenience (excuse the pun). This happened over a number of days. Officers were also noted by their absence unlike previous cruises were they were quite visible. Problems with neighbouring guests slamming their cabin door was also an irritation especially around 5am. On a much brighter note the crew were as charming, efficient, courteous and friendly as ever, with some instantly recognising us from earlier cruises. Cocktail Bar: Muni, Komang Adrian and Iwayan Restaurant BLU: Paul, Jorge, Krasimir, Mirian, Ronald and Whale Mast Bar: The ever lively and friendly Bagus along with Ketut Ocean View Cafe: Leighton Our dear friend Nyoman and last but by no means least our stateroom attendant Marites. I should also mention our first captain who was very witty. Read Less
Sail Date June 2018
I chose this cruise for two reasons, I liked the ports and I had cruised with Celebrity one one other cruise about 12 years ago and thought they were top of the line after cruising on many other cruise lines. The ports did not ... Read More
I chose this cruise for two reasons, I liked the ports and I had cruised with Celebrity one one other cruise about 12 years ago and thought they were top of the line after cruising on many other cruise lines. The ports did not disappoint me, all were worth seeing and fairly easy to manage considering a taxi was needed or a shuttle to get into town. The ship was a disappointment compared to my other experience with celebrity and may be true with other cruise lines too. They are big, 3000 people all crammed onto the ship that appears to cater to the more elite cruisers evidenced by bars and restaurants only for the suite class cruisers. I counted 12 bars and about 5-7 speciality restaurants that appeared to be empty at times with cover charges around $45 and up. Although these differences appear small, it’s the constant commercializing pushing future cruises, selling and promoting everything you can imagine except giving you options on enjoying your vacation. The ships layout was odd, no more spectacular atriums because they need room for bars and more bars and of course with all those people come more elevators. A huge casino that never seemed to be used or busy I would of like to see that space with a sitting area with windows to look out at the ocean. I’ve been n at least 12-15 cruises and this was the last cruise with celebrity even my dinner mates all agreed the last night. Not sure what they are trying to offer as a cruise line but it does not fit my idea of a relaxing vacation. Sad but true. Read Less
Sail Date June 2018
We picked this cruise and itinerary based on our daughters school closing dates and also that we could suit it with our holiday schedules. We booked two cabins next to each other so our daughter who is 13 and her best friend had their own ... Read More
We picked this cruise and itinerary based on our daughters school closing dates and also that we could suit it with our holiday schedules. We booked two cabins next to each other so our daughter who is 13 and her best friend had their own and me and my wife had our own. For those who intend to bring a child not their own on a cruise be aware that you need quite a bit of paperwork filled out for the child to be able to travel. The flight from Stockholm to Rome didn't have any restrictions but to board the ship was a bit arduous. We had balcony cabins in the aft of the ship on the 7th floor and they are very comfortable and fully enough unless you have massive amounts of clothes. Then you might want some extra storage space. The service on the ship is immaculate. Our stateroom attendant and all the staff were fantastically friendly and helpful. The positives on the ship was the amazing food, even in the main dining room Opus the food was really,really good. Be aware though that when you want a steak medium you should ask for it mediumrare and if you want mediumrare ask for it rare...you see where I am going with this! A drinks package is a good recommendation as always and use the internet when you get a shore because the ship internet costs an arm and a leg. Ports were a positive since we got to see new ports we hadn't seen before! La Spezia is way better than the previous Livorno, Villefranche ( not Nice) was amazing, Cartagena and Gibraltar briljant all in all a very nice itinerary. We booked as usual our own excursions since the ones arranged by celebrity are rather expensive. It is way cheaper to go ashore and talk to taxidrivers and you can get the tours easily for half the price. Some of the public areas really need a facelift, they are dark and somewhat oldfashioned. A lot of full carpets and dark colors. This is just a hygiene factor but also the entertainment was of mixed quality with string quartets and jazz. I felt like our 51 years of age was too young...some of the pool entertainment and shows were more modern but rather a mixxed quality. A big plus for the captain who had a really nice sense of humor. The fitness area had one very annoying feature, all treadmills and cardio machines started to cool down after 30 minutes automatically..like I would have been on a cruse were I had to wait on a treadmill??? One last very annying fact is that they added a minibar charge on our check out bill which was incorrect and despite 4 emails to the company over three weeks have resulted in exactly no answer nor correction! Read Less
Sail Date June 2018
We chose this company as we hoped to get everything at level 5*. But unfortunately, our hopes were not realized. In the future, we are unlikely to choose a cruise with this company. Pros: the ship is new, beautiful, and comfortable. ... Read More
We chose this company as we hoped to get everything at level 5*. But unfortunately, our hopes were not realized. In the future, we are unlikely to choose a cruise with this company. Pros: the ship is new, beautiful, and comfortable. The cabins are spacious. Staff is well prepared. Cleaning of cabins and service in the main dining room at the proper level. Odds: It takes a lot of time to wait for elevators; the choice of dishes in the main dining room is quite poor. The Cruise director's work corresponds to the ship level 2*, but not 5*. There was our 9th cruise and worse entertainment than here anywhere else was. Poorly organized transfers. The first time we faced the fact that all transfers have to be paid. The excursion to the Florence with the boat was organized badly. It does not correspond to the description in the brochure. Read Less
Sail Date May 2018
This trip marked 31 nights this calendar year in suites with Celebrity so, if nothing else, I've got Luminae's menus committed to memory! First the good, and there's quite a bit of good here! The ship is in fantastic ... Read More
This trip marked 31 nights this calendar year in suites with Celebrity so, if nothing else, I've got Luminae's menus committed to memory! First the good, and there's quite a bit of good here! The ship is in fantastic shape. The crew, excluding officers, are stellar. Seriously, similar to the Summit, this ship is filled with folks who are welcoming and willing to go above and beyond to make one's vacation a terrific experience. When I learned that Al Bacio didn't stock my favorite Al Bacio dessert, a simple inquiry to the MC concierge as to how things differ among ships led to a full size tart in my cabin two days later. Another positive is that in general there's enough space on board to forget just how many fellow vacationers share the ship.An unfortunate exception would be the cramped Michael's Club. In general the food was fantastic. The buffet put out terrifically fresh, tasty and varied dishes. Late afternoon/early evenings in the Persian Garden, and by and large around the pools, it was possible to feel as though one were traveling alone. And this PG is pretty fabulous. From sauna to ice-room to heated benches, it's a great place for relaxing, and a super spot from which to enjoy sail-a-ways. And now the not so great: The officers--I'm not one who needs to chat up the captain by any stretch of the imagination, but I've never before encountered so many instances where a white outfit seemed to ensure a lack of common courtesy such as saying "pardon me" when pushing past or at least nodding on a elevator when greeted. The cruise director-- I don't generally pay much attention to this role, but this fellow and his socks went beyond the pail in obnoxiousness--the slide show of embarrassing pictures of other people gleaned from his internet surfing ought to be enough for RCI management to disavow association with him. To the extent that he is responsible for the poor entertainment bookings and use of venues on board he also scores low marks in my book. Entertainment-- I generally miss shows(using that time for pool and spa), but just having enjoyed a few of the performers on the Summit, thought I'd give some a try here. Big mistake. Whoever is in charge of sound on the Reflection is either deaf or incompetent. Every performer was so over amplified that ear plugs were required. As I left a particularly weak male solo show, in a pretty empty auditorium, I discovered that the cognoscenti had wisely gathered in seats several feet outside the theater, where the sound was far less thunderous. Amazingly one of the worst performances was the ship's singers' "intimate cabaret" night . For some reason a couple of the troupe thought it a good time for trying out pieces that are outside of their ranges. 11 nights is a long time, with plenty of opportunity for entertainment, thus I wonder why only one comedian? and why such a dud? While he had some pretty good physical comedy, this guy's material sounded as though lifted from a VCR he'd found in his parent's house--jokes about the gps voice, and "did you pack your bags yourself," were pretty good when first done a decade and a half or so ago. The "suite life"--Several missteps here on this trip. While individual servers in Luminae were terrific, something wasn't right all trip--several evenings the entire server team disappeared for confabs which left tables unserved while giggles could be heard from behind the serving stations. Michael's was so small that one loud conversation made the whole space too noisy. ( and while i understand that some folks deal with hearing challenges, I do mind them leaning as far away as possible from their conversation companions and proceeding to yell at them.) Finally embarkation was, as I am coming to expect from Celebrity, a cluster. It was just after schlepping my bags out of the required shuttle bus and finally finding the mis-turned suites sign when, seeking out a working pen for the paper work that had just been shoved at me that I realized I might not be as cut out for mass market cruising as I'd thought. Celebrity seems to think it doesn't really have to pay attention to the opening experience, and given its success, apparently it doesn't. But this trip I cancelled a couple of upcoming trips with them and substituted one on Aza and one on ultra tiny SD1. I'm not "abandoning "the CC ship, but I am giving it a rest until some of the ships come out of drydock next year. In the meantime we'll see what life is like in some other pastures. Read Less
Sail Date May 2018
This cruise was selected since itinerary was good and previous Celebrity Cruise had been satisfactory. Do not book AIR with Celebrity. Celebrity staff are not trained and Celebrity only provide a bulk purchase AIR booking....don't ... Read More
This cruise was selected since itinerary was good and previous Celebrity Cruise had been satisfactory. Do not book AIR with Celebrity. Celebrity staff are not trained and Celebrity only provide a bulk purchase AIR booking....don't look for any meaningful help. Also don't expect customer oriented resolution with after cruise issues. The Reflection is a beautiful ship. It has many high end stores but not much of interest to us. The entertainment was excellent. Daily enrichment was pretty sparse. We booked Aqua Class which includes a separate restaurant which was excellent in terms of service but not many of the evening menu items were appealing. We had lobster once on a 14 day cruise. The ship is extremely clean. The shore excursion staff provided little in the way of assistance for individual travellers. Their main effort was to sell their excursions. The gym was always crowed The usual crowd got up early in the morning and placed towels etc on pool deck chairs so there appeared to be few pool side chairs available. The deck crew did little to correct this. Our room was always clean and well maintained by a very friendly room stewart. Overall OK but I don't think I'll use Celebrity again and we cruise often. Read Less
Sail Date April 2018
We did a 10 day Carribean cruise to Antigua- Barbados-St Lucia and a overnight in St. Maartan with 4 sea days.... This is our fourth Celebrity cruise.... It was a typical cruise with evening entertainment lacking to us..... the ... Read More
We did a 10 day Carribean cruise to Antigua- Barbados-St Lucia and a overnight in St. Maartan with 4 sea days.... This is our fourth Celebrity cruise.... It was a typical cruise with evening entertainment lacking to us..... the comedians were the best of the cruise... the embarkation and disembarkation smooth.... Never did and shore excursions so cannot comment on that... Service at the bars was good for being so busy.... The reflection felt a bit busier than the Equinox and Silhouette.... I found the food in the Opus dining room was good but it does not change much from year to year... but you would not go hungry... My husband had a Massage and enjoyed it very much.... We had the classic beverage package which was perfect for us never asked for anything we could not have... We had dinner at the Tuscan one night not as good as last year for us...We only have sailed with Celebrity so I can not make any comparisons to any other line... All In All we Had a great cruise ... :) Read Less
Sail Date March 2018
We have sailed Aqua Class on Celebrity several times, primarily because of Blu, the restaurant devoted to Aqua Class passengers. But our recent sailing to the Caribbean on Celebrity Reflection was a HUGE disappointment. Celebrity seems ... Read More
We have sailed Aqua Class on Celebrity several times, primarily because of Blu, the restaurant devoted to Aqua Class passengers. But our recent sailing to the Caribbean on Celebrity Reflection was a HUGE disappointment. Celebrity seems to have cut back on several things, not the least of which is the revised menu in Blu (must have happened since we last sailed on Celebrity in 2015). First, the menu has been collapsed into three courses: "starters," "mains," and "desserts." Formerly, appetizers were served as a separate course from soups and salads. Though you can ask for as much of anything as you wish, the result is a much smaller selection each night from the combined "starters" list; the desserts list is notably smaller as well. And for some unknown reason, a quarter of the menu is taken up with cocktails. I did not see anyone ordering a cocktail in our several visits to Blue this trip: people go to the bars for cocktails; they go to the restaurants for food and wine. (Oh, and the wine menu was also reduced from before). When we asked a staff member about all of this, we were told that the focus now was on fewer but fresher selections (so the selections before weren't that fresh?) and this also allowed for faster turnover in the restaurant since three courses were normally being served instead of four. So I'm supposed to play extra to eat in an upgraded restaurant seemingly interested in getting me in and out as soon as possible? Not to mention the fact that every night we waited for service; we heard from others on the ship that staffing has been cut back in the room attendants areas, and this seems to have been the case in Blu as well. How faster turnover leads to slower service is a mystery that I am unable to solve. I must say, however, that our cabin attendant was EXCEPTIONAL--the best we have ever had, even though he was working alone due to Celebrity's decision to assign one attendant to a room instead of a chief attendant and an assistant as in the past. As far as I can see, Celebrity has made a number of boneheaded decisions to cut costs, probably so they can pour resources into the new Edge line; if this is the case, then the decision to shortchange loyal passengers (we are Elite members) on available cruises for the sake of future bookings on their new "ultra" ships is unacceptable. In any case, we won't be sailing Celebrity again any time soon: not until it's clear that they have restored the quality of service and food that made us loyal customers in the first place. Read Less
Sail Date March 2018
We have done 7 previous Celebrity cruises but this was our first time on Reflection. We felt the ship was very crowded. You had to reserve a deck chair early- like 7 am- to get one for the morning. The theater was often standing room only ... Read More
We have done 7 previous Celebrity cruises but this was our first time on Reflection. We felt the ship was very crowded. You had to reserve a deck chair early- like 7 am- to get one for the morning. The theater was often standing room only for the evening entertainment. We always book Aqua class because of the small pluses in the cabin and Blu restaurant, but we are rethinking this for the future. Celebrity has eliminated the free bottled water in Aqua Class without notifying us. When we complained we were told to buy a beverage package. Everything on this cruise seemed to be aimed at getting you to spend more money. The company also eliminated the nice tote bag that was always a gift on the first formal night in Aqua class. The initial check in process was very slow with long lines. The one tendered port had very limited tenders and long waits in the sun. Service in Blu was much slower and there were fewer waiters. Overall, we enjoyed the cruise, but will avoid Reflection in the future. We hope this is not the direction Celebrity is taking. I think they are being penny wise and pound foolish. We were planning to book a Baltic cruise on Celebrity but elected to book this with another cruise line. Read Less
Sail Date February 2018
We had never visited these islands. Embarkation and disembarkation went smoothly. Cabin well kept by the attendant. Dining reservation did not go smoothly. We had to contact a maître to rectify our reservations for dinning. Most of the ... Read More
We had never visited these islands. Embarkation and disembarkation went smoothly. Cabin well kept by the attendant. Dining reservation did not go smoothly. We had to contact a maître to rectify our reservations for dinning. Most of the evening meals were very good but others very poor. Our waiter tried to rectify and blamed but not his fault. Activities when at sea left a lot to be desired. Few and far between. Much better on other Celebrity Cruises. They should have rotated tastings and not have them the same time everyday The only that we found was on finances. needed variety. Some we wanted to attend were at dinner time for us. Most staff friendly and helpful. There were some staff that were not friendly at all. I honestly don't know if we would go this ship again. Hopefully the other ships are down grading like I felt happened on this ship. Read Less
Sail Date February 2018
The itinerary for this cruise is very attractive. The ABC islands are a wonder to see and this cruise hit all of them, with an overnight in Aruba. We also tendered into Grand Cayman and docked in Cartagena, Columbia. In hindsight, we could ... Read More
The itinerary for this cruise is very attractive. The ABC islands are a wonder to see and this cruise hit all of them, with an overnight in Aruba. We also tendered into Grand Cayman and docked in Cartagena, Columbia. In hindsight, we could have skipped Cartagena and spent an extra day in Bonaire. As we were with a group who had sailed to most of our destinations, we did not do any of the traditional "get to know the island" tours, but did do a snorkling excusion through the ship and took a water taxi (on our own) to Klein Bonaire to snorkel there. The remainder of the time, we simply wandered the port, which worked fine for us. Grand Cayman was very nice and i would like to go again, maybe explore it a little more. We toured the port for a bit, but didn't really spend too much time there. Cartagena is an experience, but not one I'm sure I want to repeat.. We took a bus to the walled city so we could look around the market. The guide on the bus, when we asked How do we get back to the ship, replied, I meet you here at 11. So, at 11, we found him and started following him. He was walking away from the market area; we thought the bus was parked a little ways away. But after we had been walking for about 15 minutes, we questioned as to where we were going. He was bringing us to a mall. No! We said. We want to go back to the ship. He got on his phone and about 5 more minutes of walking and a short wait, we were back on the bus on the way to the ship. We spent the rest of the afternoon by the pool, where we actually got a chair, instead of looking at all the chairs with towels and books on them, but no people. Aruba is a beautiful port, but there didn't seem to be much to do there. We went off the ship when we docked and walked around. The next morning, we had a snorkeling excursion through the ship. We only had to walk about 100 meters to get on our catamaran. We had the obligatory safety talk, they passed out safety vests and we were on our way. They had an open bar, but it would only serve alcohol after we were done snorkeling. Until then, it served soft drinks, orange juice, pineapple juice and water. Then first spot we stopped at was very calm, and although there were at least 3 other boats there at any one time, it didn't really seem crowded. The second spot, the shipwreck Antilla, was a different story. The water was very choppy, but the fish and the wreck were worth the effort.. It was a little difficult climbing the ladder and we had to wait for xome other swimmers before we could even attempt it. We did get battered a lttle while we were waiting. But the trip back was very nice. They cut the engine and we were on wind power. The bar was open and the rum punch was flowing freely. A few people were complaining that they didnt have enough rum in their punch. Then, i watched them mix the rum punch. Rum, vodka, triple sec, banana liqueur, amaretto and a splash of grenadine for colour went into the Rum Punch bottle. Yep. Not enough rum! LOL.it was a great excursion, and that's not just the rum talking. Curacao was our next stop. Once again, we just did a self tour of the port. There lots of shops to explore and the swing bridge to cross. It was a nice, relaxing day, wandering around port for a bit, then back to the ship where we again scored some chairs by the pool. Our next port is by far my favourite of the cruise. Bonaire was also our shortest port. That is very unfortunate. As stated above, I would forgo stopping in Cartagena for extra time in Bonaire. My husband, myself, and a recent cruise critic friend walked off the ship and over to some tents set up just off the pier. There, we were able to secure water taxi tickets to Klein Bonaire for $20 each. The taxi runs every hour on the quarter hour and picks up on Klein Bonaire every hour on the 3/4 hour. Since we had missed the last taxi by 10 minutes, we waited around by their dock for the next one. That also meant, since we had to be onboard by 2:30, that we only had one hour to enjoy Klein Bonaire. Bummer. The abundance of wildlife and the coral was well worth a 2 to 3 hour excursion there. I will lump all the sea days together, since the activities were consistent throughout. Firstly, I would like to commend the Opus Dining Room . Jolanta, the Hostess in the Select with Reservations and Suites section was amazing. After our first night, we asked to be seated at Table 440 with Duarte and Jeff for the rest of the cruise. She said she couldn't guarantee it but would try. Well, she delivered and we had the pleasure of Duarte and Jeff for the rest of the cruise. My mother has Celiac Disease and cannot consume gluten. But, she "doesnt want to bother anyone". There were lots of gluten free selections on the menu, so she was content with that. But, on our second night, I asked Jeff if they had any gluten free bread. Of course they did. He quickly went to get her a special basket of bread and some butter patties of her own, so she wouldn't have to use our contaminated butters. And Jeff loved to find special desserts or appetizers for her, never failingmto bring her basket of bread and butter with ours. The food in the dining room was amazing. Even the night's when nothing in the specials list appealed (sorry, not a fan of lamb or or pesto) their "favourites" list had a yummy steak, chicken breast and.. okay, I never had anything but the steak, and only twice. ☺. But the service we received was above excellent. Duarte, Jeff and our sommelier, Dusko, were super attentive and we never wanted for anything. As for onboard activities, there wasn't much choice, IMHO. They had a lot of spa talks, which I wasn't interested in. They had a number of dance classes, which I was interested in. Unfortunately, they held them in the Grand Foyer. Between the stairs, the support posts and an ugly rose sculpture, there wasn't much room to move. I participated in one class, tried to attend at least 3 others, but there was no room for more people and still be able to move. We were fortunate that the weather was beautiful form the entire trip. The poolside was always full. Had the weather turned, the indoor venues would have been very congested. We did go up to the Sky Lounge a few times. It was unfortunate that this venue was not staffed during the day. It would have been a nice place to be in when the sun was too intense. The shops onboard had beautiful things for sale, but most of it was too expensive for my taste. The bars were not consistently stocked, or were the bartenders consistent. I ordered Bahama Mama at several bars around the ship. I ended up with at least 3 variations of that drink. They were all good, just different. Hey a,so consistently fan out of popular items, such as corona and Coors light. The entertainment was hit and miss. A couple of comedians were fantastic, another, not so much. The Beatles tribute band was very entertaining.the one production show we watched was okay, but not for everyone.one house be d was very good another one was not. . It would have bee nice to have a steel drum out by the pool. Any music around the pool is great, bit there were long stretches without any. The lawn club while a good concept, is misused. The large expanse of lawn is wasted to anyone not willing to spend the money to rent one of the cabanas along the edge. They do not allow furniture on the lawn, so watching anything on the large screen means sitting on a towel. I did enjoy this cruise immensely and will be cruising again. I'm just not sure what cruise line I will be cruising with.. Read Less
Sail Date February 2018
Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and ... Read More
Celebrity Cruises has become one of my favorite companies. We've tried inside cabins, veranda cabins and ocean view. We decided this time to select the Concierge Class, which we did on the Celebrity Reflection, for the New Orleans and Mardi Gras cruise. I must say we were very disappointed. Here's why: The Concierge Class is supposed to provide you with special amenities and services. For example: we are supposed to receive a selection of fresh fruits daily. This selection is limited to apples, oranges or pears. The same fruit day after day. To me, this is a very limited selection. We are supposed to be provided with plush 100% cotton bathrobes and towels. True for the bathrobes but not the towels. When we asked our steward, he indicated that these were no longer provided. Celebrity embossed key holder... nope! Main and specialty restaurant seating time preferences... nope... there is no priority for Concierge Class. First come, first served! All this to say that the Concierge Class is disappointing! Next cruise, we will try the Aqua Class. Let's move on to the positive comments: we thoroughly enjoyed the entertainment, the excursions and the specialty restaurants. Our overall experience was so enjoyable and we are booked on another Celebrity cruise in March 2018. Read Less
Sail Date February 2018
Sailed on the Reflection to New Orleans and the Caribbean. We were offered an upgrade for a fee from Celebrity 2 days before our cruise from Aqua class to handicap accessible Sky suite. We took it but could not check in or print shipping ... Read More
Sailed on the Reflection to New Orleans and the Caribbean. We were offered an upgrade for a fee from Celebrity 2 days before our cruise from Aqua class to handicap accessible Sky suite. We took it but could not check in or print shipping labels as it was closed already. Arrived at the port and asked porter to tag our bags no problem. Went inside to check in and did not have any info or keys for us. 30 minutes later we got our keys that they had to make for us and no other info. After boarding we went directly to Michaels club to talk to the concierge as we have never been in a suite with Celebrity. She had no record of us and had to call corporate. 20 minutes later she had our info and told us we had all 4 perks and that was great. Our suite was really nice with a large bathroom a large balcony. Our stateroom attendant was great one of the best we ever had. Our butler not so much and we had no idea what we got with the suite as we never got any info from anybody. Our butler brought us breakfast 2 days and a pot of tea for my wife once. He did bring us ice every morning and took our laundry bags twice. I did ask for him not to bring any more fruit and he did not but asked him to empty the refrigerator and he did not until I asked our attendant. So, having him was no more than having a stateroom attendant assistant. We have sailed all the Solstice class ships except the Reflection and really liked some of the changes they made especially the back of the ship. We had dinner the first night in Luminae and the menu was very small but you could get things off the MDR. The service was great the food ok and the wine list was very small. We had the premium drink package and there were not many good choices of wine by the glass that would not cost extra. And the wine list by the bottle was very small with limited choices and we never bought one. And the noise level was very loud. We tried lunch the next morning and never went again for lunch. Dinner the second night was better. The next 3 nights we had dinner in New Orleans twice and one night no dinner as we were at the parade. We did miss Blu; the buffet was good for breakfast and lunch when we ate there. We also went to the Lawn Club for dinner. The setting was great the food not so much. My wife’s Filet was ok my first Ribeye steak was way over done and I sent it back. The second was cooked perfect, but the taste was just ok I have had better. Went to the Porch the next night again the setting was great but food hit or miss. The Seafood tower for 2 was very good although our waiter told us it was really big and could be a meal it but it was not that big. The lobster roll had 4 small pieces. The biggest joke was we ordered the mussels that were supposed to be a large portion in red sauce like the picture outside the restaurant showed. We got 6 New Zealand mussels with some stuff on top. When I questioned our waiter that this was not what I ordered and wanted the one as advertised he said they did not serve them they only had the New Zealand mussels. Why would they advertise something they were not serving. Entertainment was good what we saw. We booked this cruise mainly for the New Orleans stop for the Mardi Gras since we never been there for it. And we had a fantastic time!! Sunday night we got there and were off the ship 7 pm and had reservations at Galliano. Which turned out to be only a 5-minute walk once off the ship. The food and service were very good and our waiter asked us if we were going to the parade that was 2 blocks away and starting soon. An unexpected surprise and lots of fun. Monday night and Fat Tuesday day parades, we had tickets that I purchased through New Orleans Mardi Gras site; which were so much cheaper than Celebrity $199 each per person per day. We got tickets on Charles street near Lafayette square with the VIP tent for $265 total for the 2 days. So, we got to go to parades all 3 days and had a great time. We did go to the outlet shops right at the port to get a few warmer things as it was cold and damp Monday. And then Tuesday night we had dinner at Mulate’s which was right across the street from Galliano. The service food and live music were great what a great ending to our stay in New Orleans. Read Less
Sail Date February 2018
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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