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1 Helpful Vote
Sail Date: October 2017
We chose this cruise because embarkation was local and we didn't have to fly somewhere else to experience our first cruise. We traveled as a family (4 of us) with some family friends. (3 of them). Embarkation was chaos, but ... Read More
We chose this cruise because embarkation was local and we didn't have to fly somewhere else to experience our first cruise. We traveled as a family (4 of us) with some family friends. (3 of them). Embarkation was chaos, but with a little patience and abit of understanding, it didn't really take that long to go through the process before finally ending up on the boat. The boat was in pretty good nik considering its age. Made us wonder about what it would've been like in its prime. Still, everything looked fine and also we had nothing else to compare it too. Our cabin was a quad, oceanview and enough room for us. The dinning was fantastic, but i must admit, we did get sick of eating at the fine dining restaurants. Sometimes a simple sandwich or some good ole home cooked food is what we started craving towards the end... Service - well, some rude, but the majority were fantastic; Of the rude ones, my terrible attitude kicked in and the little voice in my head said - you wanted to work the cruise ship so...... Our kids loved the ship - especially with the soft drinks and Edge pass packages!! They did find the kids clubs abit boring as they're more action adventure kids as opposed to the indoor on playstations all day type!! We found the shows really good, the guests fantastic, and my man Faraz our cabin steward was the bomb. We gave that dude some extra coin when we left. We "hooked that brother up".... One thing of importance to note - I've read lots of reviews on here about VIP this and VIP that on board other ships. The Pearl didn't make any of us feel excluded. You ALL lined up for dinner. You ALL lined up for Tender boats. Whether you had black undies or white undies - all the same skid marks!!!! Overall, thanks to the Pearl for an awesome first cruise and for popping our cherry :P Read Less
3 Helpful Votes
Sail Date: March 2017
We chose this cruise for the port of call at Komodo Island. Our boarding experience was good, cabin (ocean view) was larger than most modern cruise ships but in a very poor state of repair. The floor gave underneath you when you walked ... Read More
We chose this cruise for the port of call at Komodo Island. Our boarding experience was good, cabin (ocean view) was larger than most modern cruise ships but in a very poor state of repair. The floor gave underneath you when you walked near dressing table and had a large nail/screw sticking out of the carpet. These concerns were addressed to a certain extent but as this was the last cruise for the Pacific Pearl under the P&O banner staff not really interested. Cabin steward was excellent. The food onboard was very disappointing. Dining room staff was very good but food was not. If you wanted anything decent to eat like a steak, plate of prawns or lobster it was available every day but you had to pay an extra charge. To me this was appalling. People go on a cruise for an all inclusive holiday not to be ripped off for anything decent to eat. The deserts were tasteless in fact they all seemed to taste the same. If you had a cup of expresso type coffee, which you paid for, the pastries were charged for at $4 each. They were very tasty and the lemon meringue pie was a proper desert not like what was served one evening in the Horizon Court one evening which was a blob of yellow flavored goo with a smudge of meringue on top which was blow torched brown. The entertainment was ok but not much of it during the days at sea e.g., 7 or 8 times sessions by Spa Staff trying to promote their services or selling something. Very crude Australian woman comedian she was disgusting. This cruise has left me feeling very disillusioned with cruising but one thing for sure we will never cruise P&O Australia again. Our impression of them is that they try to gouge as much as they can from you. Read Less
7 Helpful Votes
Sail Date: March 2017
This was our first cruise - family of three. Can totally recommend this to everyone. We found arriving to board the most daunting - not having done it before - but there were people everywhere and it seemed a little crazy. But, the ... Read More
This was our first cruise - family of three. Can totally recommend this to everyone. We found arriving to board the most daunting - not having done it before - but there were people everywhere and it seemed a little crazy. But, the staff at the check-in desk were more than happy to help and send us in the right direction. We had a balcony cabin (well worth the extra $ if you can). The cabin was well serviced, great comfortable space. Great size bathroom too. The staff were amazing - always working and very friendly and helpful. The food was great - lots of choices. Never went hungry! Even our son was satisfied and he can be a fussy eater! The ship itself was great too - heaps of things to do and explore. We had time to relax too! We went to a couple of shows which were great, nice to have the choice of different things to do and see. The HQ kids club was amazing - our 12 year old son was more than happy. The staff were really welcoming and friendly. The shore tours were well organised and heaps to choose from. Christine, the tour manager, is amazing. She is really helpful and always smiling. We found no problem with disembarkation - really when docked at port otherwise had to queue to get off - but we had some priority tickets so we could skip the queue. They come with the balcony cabin - so another reason to book that, Sad to see the Pearl leave - would have loved to go on another cruise on her. Will definitely go on another P & O cruise. Thanks so much for making our experience so memorable and amazing! Read Less
2 Helpful Votes
Sail Date: February 2017
This was my second cruise, and both cruises have been on the Pacific Pearl. The entertainment staff and the cabin stewards were excellent, they really go all out to make sure that your cruise is enjoyable. The shows were great, and there ... Read More
This was my second cruise, and both cruises have been on the Pacific Pearl. The entertainment staff and the cabin stewards were excellent, they really go all out to make sure that your cruise is enjoyable. The shows were great, and there was plenty of entertainment available. I found the food average. You get what you pay for and if you really want something nice then you need to pay the extra and go to salt grill. I like the fact that there are so many hand sanitisers around the place and that the staff ensure you use some before helping yourself in the plantation restaurant. Embarkation was a bit of a nightmare to be fair, as were some of the lines for tenders. Through no fault of the staff or the company there did seem to be a flu going around the ship and this wasnt pleasant on the day of disembarkation when everyone was squished into the various lounges with standing room only awaiting their turn to disembark, surrounded by other guests who were coughing and spluttering. There has to be a better way............ We did end up getting sick and the disembarkation system seemed to be a sure recipe for it. We had some amazing experiences on the ship and it really is a wake up call when you get off and you are met by everyday rudeness, something that you largely seem to escape from when on board both from the wonderful staff and the friendly fellow passengers. Read Less
13 Helpful Votes
Sail Date: February 2017
My wife and I treated ourselves to a 10-day around NZ cruise aboard “Pacific Pearl”, leaving Auckland on Feb 28th. It was the first (and last!) cruise for us – I doubt we will ever entertain another. On arrival for embarkation, we ... Read More
My wife and I treated ourselves to a 10-day around NZ cruise aboard “Pacific Pearl”, leaving Auckland on Feb 28th. It was the first (and last!) cruise for us – I doubt we will ever entertain another. On arrival for embarkation, we had to queue in the hot sun for about 30mins, following which we entered what can only be described as an enormous old cattle shed. Prior to entry we were obliged to dispose of what water we had in our own drink bottle despite the fact that it was very hot in there. There must have been over 1500 people queueing in parallel rows (as at an airport) and we were stuck in there for about 2hours. It was a shambles. It was extremely hot and uncomfortable and many folk were coughing in the humid atmosphere. We felt exhausted by the time we reached the check-in point. However, we were eventually processed courteously and efficiently and were very pleased to finally get on board. Our cabin was clean and tidy and we met our two cabin stewards who were very polite and helpful and easy to get on with. It was disappointing that the cabin window was so filthy. (You pay extra for a window cabin so it would be nice to be able to see out of it!) Apart from that the cabin was comfortable, as was the bed. The bathroom was clean and toilet & shower were good. There was always hot water throughout the duration of our cruise. P&O’s description “State Room” is a bit OTT though! We had no trouble adjusting and getting into “cruise” mode. The food and service in the Waterfront Restaurant were excellent and the Plantation where we went for breakfast was generally very good. We enjoyed a couple of evenings in The Orient bar. We had a package deal called “The Lot” which meant our drinks (alcoholic or not) were free provided they didn’t exceed a certain price. This worked well but we found it very odd that it didn’t seem to apply to water! There were 2 large bottles of water in our cabin which were free initially but once they were finished P&O wanted to charge an exorbitant price to replace them. Then we found out that bottled water was free but only if you obtained it yourself from one of the bars – and only then you could only have one small bottle per person per transaction. About 48 hrs into the cruise I began to feel like I was developing a cold. We noticed a lot of people coughing – particularly in the Plantation restaurant. Normal social protocols like covering your mouth when coughing or sneezing didn’t seem to apply to everyone and there were quite a number of people coughing openly over food or into the general atmosphere. I must stress that P&O are not to blame for people’s behaviour in general but I’m just telling it like it was. To cut a long story short my cold developed into a nasty ‘flu (which I’m certain I got from my time in the cattle shed). Then my wife went down with it too so we sought medical attention from the on-board Doctor. The Doctor and medical staff were lovely and treated us promptly and with kindness and compassion. As expected, we were masked up and sent back to be confined to our cabin for a couple of days – which we didn’t mind because we didn’t feel up to much socialising anyway. Whilst confined to cabin, it would have been nice to have had something light to eat. Maybe a boiled egg and toast or a little ice cream – something like that. But no apparently that was too much trouble. All that was on offer was Pizza, soup, hamburgers or a bowl of wedges. Normally yummy but not the sort of thing you fancy when you’re down with the ‘flu. One of the medical staff told us they had been trying to get a sick menu up and running for some time but without success. To be fair, we did get a couple of cabin visits from a lovely caring nurse who checked our temperatures; etc. Judging by the number of files the nurse was carrying, we were a long way from being the only ones confined to cabin. Unsurprising really. When you are confined to cabin due to illness, your cabin stewards are temporarily replaced with a team who come in twice daily to sanitise the area more thoroughly than would be done by the cabin stewards. Affectionately known as the “Hit Squad”, these guys are fast and cheerfully doing a job that not everyone would relish. A point to watch out for here - we were later to discover that our travel insurance company viewed our sickness as two separate “events” and thus applied the policy excess twice despite the fact that we took out one policy in my name to cover both of us. No amount of arguing with them helped (of course not – they’re an insurance company) During the course of the voyage, the scheduled stops at Stewart Island and Picton had to be cancelled because of bad weather. This was disappointing for many but didn’t bother us too much as we were happy to be in our cabin. We are both good sailors and I actually love watching rough seas – a pity I couldn’t see much due to the state of the window! Despite what I have written so far, we are not serial complainers and no doubt would have enjoyed our time much more had we not been unwell. The Captain came across as very competent and explained his reasons for cancelling the two stops very succinctly and professionally. Some people we spoke to were disappointed that the ship returned to Auckland via the East coast of the North Island instead of the West Coast as they were under the impression ( as we were) that the cruise would circumnavigate the country. This turned out not to be the case. We cannot blame P&O for the weather of course but we do feel that, given the cost of the cruise, they could have done much better with both embarking and disembarking. Read Less
1 Helpful Vote
Sail Date: January 2017
Comedy cruise was chosen as a birthday get-together for friends and family. A bit miffed that P&O didn't also mention it was an NRL cruise for the Auckland 9's but that's no reflection of the ship. This was our ... Read More
Comedy cruise was chosen as a birthday get-together for friends and family. A bit miffed that P&O didn't also mention it was an NRL cruise for the Auckland 9's but that's no reflection of the ship. This was our second P&O cruise in 3 months and we preferred the Pearl to the Jewel, even though it's older. The decor is brighter and the whole ship just looked and smelt fresher. The crew were long-term Pearl staff, with some there since before it coming to P&O, and they have a pride in the ship (more so than the Jewel crew) and they told us that they were sad it was leaving the fleet. The facilities were all good, but I agree with some reviews that some areas were cold (Connexions). Our 17yr old had a ball in HQ+ but our 16yr old didn't. Entertainment was great and the food got better over the cruise. Funny that we preferred the buffet style (The Plantation) over the newer style in the Pacific Jewel (The Pantry). That said, we ate mostly at The Waterfront and the service was excellent (thanks Gerlie!). Special meal at Luna was brilliant and it was good to try the Thai after having the Japanese on the Jewel. I can see why P&O is replacing their ships with Princess ships (The Pearl is being replaced by the Dawn Princess) but this is a good ship and well loved. Read Less
Sail Date: January 2017
Went on this cruise with 7 other people, to the Australian Open Tennis. Outside the cabins - the entertainment areas and restaurants were so cold - everyone was wearing warmer clothing. The Marquee was like an ice box most days, as was ... Read More
Went on this cruise with 7 other people, to the Australian Open Tennis. Outside the cabins - the entertainment areas and restaurants were so cold - everyone was wearing warmer clothing. The Marquee was like an ice box most days, as was the Connexions area. Also the entertainment was not as good as previous years - too many seminars - I'm not on a cruise to learn how to get rid of wrinkles, or how to whiten my teeth nor to get a flatter stomach. The Waterfront Dining room was great, and the staff really helpful and willing to please. The Plantation not so good when full of people, hard to find a seat at times. The food was sometimes not hot enough. My group really enjoyed every night playing the "Name that Tune" Trivia - that was a lot of fun. overall the staff on the ship are really friendly and helpful Read Less
1 Helpful Vote
Sail Date: January 2017
firstly the service in the waterford restrauant and the food was wonderful the service in the rest of the ship was fine some staff were extremly friendly, others, to them it was just a job. Entertainment was ok some of the shows not too ... Read More
firstly the service in the waterford restrauant and the food was wonderful the service in the rest of the ship was fine some staff were extremly friendly, others, to them it was just a job. Entertainment was ok some of the shows not too good but the effort put in by the staff was high Bingo was fun as was triva The theme nights were ok,some people never knew certain things were on as they never saw it on their iteniary so some people were dressed up others weren't but the nights were good and fun My complaint is the ship is old and has been sold so maintenance was not good Our room along with many others had no air conditioning and were very hot and stuffy we had to leave the door open trying to get some cool air inside.Our Steward got a fan for us so that was ok but it was noisy so made sleeping restless other people went and slept in their kids rooms(which had A/C) to get some sleep.We couldn't go lay in the room during the day We complained from day one and were not given any acknowledgement until day 5,the person on the phone had asked that we only complained for 2 days but i said no 5days so far and they said they were working on it &that we would get some sort of compensation which turned out for us $150 each which in reality is one day,it seems others got more and less than that so there was no uniformity,there were other maintenance probs as well and when you pay $1300 you would expect some comfort and air con which was fine in the other part of the ship but not the cabins and i have filled out the feed back form and have not been contacted, People who got on after we docked back in Sydney would have experienced the same problems Read Less
4 Helpful Votes
Sail Date: January 2017
We recently cruised on the Pacific Pearl (January 2017) to the South Pacific islands in and around Noumea. Our one big regret is that we will not get the opportunity to sail on the Pacific Pearl again, P&O are selling her off later in ... Read More
We recently cruised on the Pacific Pearl (January 2017) to the South Pacific islands in and around Noumea. Our one big regret is that we will not get the opportunity to sail on the Pacific Pearl again, P&O are selling her off later in 2017! It was my first cruise and i loved it, it may not be as big as the new mega cruisers but it had character and the staff were excellent! If you get a chance sail on the Pacific Pearl before P&O sells her off! The cabins are good with a larger shower than you find on other ships. Dining was good value, even the Salt Restaurant that you pay extra for but cheaper than you would get for the same in Sydney! Entertainment was very good and catered for many diverse tastes in music, comedy and movies. Service could not be faulted, wanting to please when ever and where ever possible! Port and shore excursions were good value and you could do as much or as little as you want spend up or save what ever, but we liked to support the locals where ever and when ever we could. Overall, excellent experience and value, highly recommended! Read Less
7 Helpful Votes
Sail Date: January 2017
Cabin is very small with four beds (beds are extremely comfortable though), the top beds retract into the roof. I would personally recommend getting an unlimited soft drink pass as the staff there make beautiful delicious drinks within ... Read More
Cabin is very small with four beds (beds are extremely comfortable though), the top beds retract into the roof. I would personally recommend getting an unlimited soft drink pass as the staff there make beautiful delicious drinks within seconds. The entertainment is OK, but things could be added and improved to laser tag to make it more enjoyable for the kids. Staff for EDGE aren't very friendly and overall seem like they dislike their job. Food and cleaning staff are extremely quick and efficient, our bags got delivered to our room before we could get there! Waterfront Restaurant and the Orient have very good food but the dessert menu needs to be expanded. Decor of the halls and rooms feel very warm and homely, not polished and pristine which I found really good. However, the windows at the edge of the boat on deck 12 need a clean badly! I like how they have a gym there as well. A lot of new feeling equipment! Overall the cruise is good for adults who want to drink and relax, but for energetic children it doesn't have quite enough to do. Read Less
Pacific Pearl Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 2.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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