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1 Helpful Vote
Sail Date: May 2018
1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was ... Read More
1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was broken and dangerous with parts exposed. 2. Food is mediocre and often recycled ie desserts available in restaurants the night before are recycled for breakfast the morning after or at tea time. No great variety available and tiny portions in the restaurants. Food sometimes was too salty and inedible. 3. Disastrous customer service where excursions are concerned. Although pre booked and confirmed by email by Costa nobody in the excursion office bothered to inform us that the required minimum for a particular excursion had not been reached and therefore it was cancelled. Ended up spending the day on board in Barcelona as no port wifi was available to be able to view alternative arrangements. Was eventually offered an excursion in a completely different language. Hospitality desk wasn't much help only advising me to take the problem up with the excursion office at 16.30 when the ship left Barcelona at 1700! Nobody dared disturb the tour manager to ask for compensation for the lost part of this cruise and on the last day was made to return to the cash office twice after 45 minutes as tour manager was not available before 7.30am. Local Malta agent SMS-Mondial totally unhelpful with tour leader's phone switched off and unavailable. Subsequent emails were ignored. English speaking rep Gemma promised to speak to tour manager to ask for compensation but studiously avoided me for rest of the cruise not even bothering to give any feedback on the problem. Was more interested in her British clients and my booking an alternative excursion for Marseille which had also been confirmed by Costa by email and subsequently cancelled without notice. Eventually charged me an extra €15 over and above the published price which I took to be Gemma's commission as she asked for the booking to be put on her account! Only got refunded this amount after much toing and froing and much hassle just before disembarking from ship on final day. Gemma also advised me 'to move on and forget about it and relax and enjoy the cruise'..... after it had been completely ruined by Costa themselves! 4. Dance floor was full of infants and toddlers and one had to be careful they were not trodden upon as parents were too busy enjoying themselves to look after their offspring. Absolutely no control over children who ran up and down corridors screaming and shouting. 5. Just before disembarking from ship on the Sunday I was bitten by what seemed to be a flea in the Cheri lounge on deck 5. Had to resort to medical care to get it seen to as the bites were on my right hand and wrist and finger and also on my abdomen and upper left arm. Bites on my wrist became infected. 6. Water is not available during dinner and one is obliged to buy a drinks package for plain water worth €36. If this is ordered by one person in the cabin and there are 2 people in the same cabin they have to be together as the package bought only shows on the cabin card of the person who placed the order. It cannot be split over two cabin cards which is ridiculous seeing as two friends travelling together are not always together all of the time whilst on board. 7. It took 3 days for a table with a decent view to be given to us. One evening we were seated at a table laid for 11 people when it could only hold 8 people comfortably. To add insult to injury we 6 were made to sit facing 5 empty seats whilst trying to eat all squashed up as the maitre d' absolutely refused to re set the table even though we explained that 3 people had left to go to the buffet and therefore there would be more space. Our view was of oxygen tanks and lifeboats on deck 4 in the Otto e Mezzo restaurant and we eventually got a table with a view after vociferously complaining to the local agent. 8. The 'entertainment' in the theatre wasn't much to write home about and was flat. The only enjoyable night was the concert by the male tenor. The rest is not worth mentioning. 9. The peace and quiet in the library was often disturbed by people chatting and discussing their receipts and it was only by shushing them that one got some quiet time to read. Plenty of other places to discuss financial problems but for some reason people would congregate in the library. Even the cruise advisor was in the library when they should have had a desk near the reception downstairs to discuss and advise clients. 10. Avoid the Samsara spa at all costs. I booked a taster session which promised 15 minutes each of a variety of services but ended up being given a most uncomfortable body scrub on curved mosaic couches. I wasn't even laid flat but made to bend forward over my knees whilst the beautician scrubbed my back whilst talking 15 to the dozen. The facial was just a quick wipe with 2 cotton pads and a mask plastered on and left on my skin. She didn't even bother to clean it off but sent me into the jacuzzi totally covered in oil and salt and my face mask and told me it was ok to rinse it off in the jacuzzi! She even.made me help her rub the salt/oil mixture on my legs! So much for being pampered. She then tried to sell me another treatment for €110 plus some toiletries which I refused thereby losing all interest in me. 11. The waiting staff was unhelpful and rude in the Otto e Mezzo deck 4 restaurant refusing to help when we had a seating problem and thumping down plates in front of us. We were made to feel very unwelcome and it was only after our table was changed that the situation improved. 12. The excursion staff seem to suffer from a 'take it or leave it' attitude as well as dementia as when I complained about why I was not informed that the excursion had been cancelled I was told that a note had been left in the post box outside our cabin. When I informed them no such paper had ever been placed there all I got was a shrug of the shoulders. Not even an apology or offer of compensation. Nothing at all. 13. The entire ship needs a thorough clean. The windows were filthy, streaked with dirt and difficult to see through. Even the balcony cabin glass was dirty. My advice is to totally avoud booking with Costa cruises as since their Concordia disaster the quality and service have drastically gone downhill. Read Less
2 Helpful Votes
Sail Date: April 2018
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were ... Read More
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were uncontrolled, both on the dance floor and at the evening meal. No problem with children playing at the right time and place.. 3. The evening's theater music reverberated in the theater, your ears and at close cabins. 4. A solely Staff Drill was announced in a blurring volume inside our cabin. What for? 5. Hospitality staff told us to go ashore to find out info regarding the next port of call!. 6. Hospitality staff never answered the telephone whenever we needed them and queuing at their desk took at least 20 minutes to get serviced. 7. Coffee after dinner is taboo. You have to go to a bar and buy it. 8. Shows were about acceptable, and the illusionist performed some acts in darkness! 9 I was taken aback when I found that while meals were included, plain water was not. The above points were raised with the Costa local agents. They were grateful for raising these shortcomings and promised to look into the points raised for future passengers, but no refund of any sort was forthcoming. Our compensation was therefore their gratitude for raising the matter!. I am not rushing to book another cruise with Costa. Read Less
4 Helpful Votes
Sail Date: April 2018
Having paid so little it should have been a clue not to expect the best of service or standards, but if it were possible to rate zero I would. Most of the staff had an attitude that passengers were an inconvenience and the only time ... Read More
Having paid so little it should have been a clue not to expect the best of service or standards, but if it were possible to rate zero I would. Most of the staff had an attitude that passengers were an inconvenience and the only time they were prompt was when it was time to close services, sometimes a tiny bit early, e.g. on a day at sea waited 15 minutes for a waitress to finally come and take my order, when I pointed out the delay she aggressively said she was on her own (one would have thought as all passengers were aboard they might have known it would be busy) The food was at best average and the decor was more cheap and tacky than luxury. However all of these things might have been tolerated if the ship was not full of unconrolled, screaming children, from babies to young teemagers, who treated the whole ship including the casino, the theatre and adults only salons as unsupervised kindergarten. It is well known that the Italian culture is very family friendly but on this ship it was to the detriment of adults. Read Less
2 Helpful Votes
Sail Date: April 2018
Having cruised with Costa previously, this was a very disappointing experience to the point we have now chosen not to book this line ever again. Ship needs refurbishment, cabin was very small and service was non existent. At the start of ... Read More
Having cruised with Costa previously, this was a very disappointing experience to the point we have now chosen not to book this line ever again. Ship needs refurbishment, cabin was very small and service was non existent. At the start of the cruise we were asked to select when we would like the cabin to be cleaned! The suggestion was it woul only happen once a day. Rembrandt, you have to pay the gratuities with this line. Forget breakfast unless you like cake, bread buns and fruit. Entertainment was ok but catering for Italian customers. Dining experience was very slow and they now charge fro the water! My wife has made the suggestion that we only use Costa to get from A to B. In other words, use Costa as a ferry service e.g. Barcelona to Savona. Real cruisers willl be let down by booking Costa Cruise so be warned. Read Less
3 Helpful Votes
Sail Date: April 2018
This cruise seemed good value but it’s basically the easyjet the seas, seems cheap but will charge for everything! We sailed from Barcelona for a week around Italy etc... I have sailed previously with other liners but this was ... Read More
This cruise seemed good value but it’s basically the easyjet the seas, seems cheap but will charge for everything! We sailed from Barcelona for a week around Italy etc... I have sailed previously with other liners but this was definitely the worst. Here is why; Check in was disorganised with no visual information of where to go next. This lead to a confused check in which didn’t help out stress levels with a young baby and 5 year old in tow. Staff told us different things. One saying don’t que go straight to the front of the line, when arriving we were told to join the que. The costa port had no luggage trollers and with lots of bags, a pram and a travel cot plus the kids it made the port very difficult. Pre arrival I contacted costa and asked about a cot for my son told that all had been allocated and I couldn’t have one. I forwent my car seat and brought my travel cot adding greatly to the struggle with luggage. I was told after arrival that they had travel cots available. Our travel got damaged in transport and we didn’t even need it in the end, very annoying! No information in the room for pre booked packages. Ie princess for the day, spa etc.... also had no daily itinerary and had to quit for 16-20 mins to get one. Get used to waiting in the guest services que if you are English speaking. No information was given and it wasn’t made clear as to what is included in the premium package and the drinks packages until I questioned it after queuing at guest services. I had an idea but wanted the detail as it was so confusing. The English information is minimal and disorganised at best. My daughter was looking forward to kids club and was accepted into squark club. They say they give rust bands for safety in an emergency, mine was not given the rist band, that details the muster point etc. until I asked on the second admission. Was not told where to pick them up in an emergency. Basic safety not followed!! Come on, not great given their history! No children’s programme until we asked on the second day. Noted that others had them delivered to the cabin. Spa package was reserved. When we came to find out how the week package worked, cards were taken for payment and wrist bands given. We were offered upgrades for an extra fee. We declined a number of times and had decline assertively before they stopped the big sell. We then had to asked whether we got robes towels etc... and they were given to us only after asking. We then waited while the person serving us went onto serve someone else. We were not shown around and thought we had to work it out on our own. We asked different staff and guests about what to do ie where towel are kept, what area is what, how the tea area worked etc... when I complained the receptionist was helpful offering a tour tomorrow but did not understand our issue with poor customer care. Just kept reiterating about the reason we signed the robe out and had to sign it back. Most food is frozen or tinned I think and tastes like it. Not at all as good as any other cruise I have been on. We cook far better at home. Booked princess package for our daughter, despite ordering online, we had to que one again in guest services for the receipt so we could fill a form in to allow her to do it! Even guest services were confused why they wouldn’t Accept the email! No communication, so much so I worry about how they would communicate in an emergency. Kids can only dance at 10pm until midnight in the disco! I suppose ok for European timetable but for brits they were alienated. NEVER AGAIN!!!!! Read Less
13 Helpful Votes
Sail Date: September 2017
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after ... Read More
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after an approximately hour drive around the city while out transfer company (Eros Bus) dropped off other passengers who were not going to the port. Barcelona is a beautiful city and we would like to spend some more time that at a later date. Embarkation went smoothly and we found that all the staff people that we interacted with knew enough English to answer our questions and were very helpful. Once aboard, we were met by the English speaking representative who invited to an orientation in English which was very helpful and she informed us that she would be available for a specified time each day to address any questions or concerns. I did see her several times during the cruise and she was very helpful. I should say here that she told us that there were about 300 English speakers on the cruise out of a total of about 3,800 passengers aboard. During the course of the cruise, we did not meet another American. The entertainment was very good and plentiful, lots of singing and dancing. The shows were very entertaining and included singing, acrobatics, opera and dance. The Italians, who made up more than half of the passengers ( the rest being mainly German, French, Dutch and various other Europeans) kept things lively late into the night during the length of the cruise. We were a little disappointed in the quality of the food in the main restaurants. All the pasta dishes were excellent, but the rest of the dishes were not up to the standards of other cruise lines we have been on. The food in the buffet was very good but does not have a lot of variety. Coffee is not served with dinner and is not always available on the ship, but cappuccino and espresso are available at all the bars on the ship at any time and are excellent. The ship is beautiful and clean, the crew is generally helpful and know enough English to answer any concerns. I will say that they went out of their way to be helpful when they found out that we were Americans. The excursions were excellent, but not always available with an English speaking guide. I would advise you to go anyway, the guides were very patient and knew enough English to let you know anything vital to the excursion. If you are looking for a different experience on your next cruise, this may be for you. However, if you want to go on an Italian cruise for the food, you will probably be disappointed. We came away with a better knowledge of Italian (and European) culture, as well as some very memorable excursions to incredibly amazing locations. Read Less
10 Helpful Votes
Sail Date: September 2017
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small ... Read More
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small latters so you won't know untiil the demand it on board. nobody will tell you, just because you signd already and now you will need to pay. After i already gave tips to any batrhender!! the price is include 15% more for service aotumaticolly!! even if you take something from the minibar they will take 15% service charge!! for what?!? so 15% more of service, plus 10 euros per day to person, in my case 2 people, (170-190 euros more just for service!!!). i even took in 5 euros package for social networks internet one day they took me 3 euros more for signing and i did it alone! in ther internet! no service! didn't i paid enough on the cruise already?? the other thing all day long same food in breakfast and dinner. If you are not Italian don't go! because almost al the activities and shows in italian!! if i would know everything of it in the beggining i will not even come to the cruise! Read Less
9 Helpful Votes
Sail Date: May 2017
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to ... Read More
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to activate key card to be told off for not attending the drill. Dining - no tap water available with evening meal unless you purchased it. No coffee or tea available during lunch or evening meals, only breakfast. Food average and service poor. No manners from staff in buffet restaurant, rude and ignorant. Couldn't get served 3 times at the bar so left without a drink. Entertainment and activities didn't cater for anyone from outside of Italy. Cabin attendant and restaurant waiter were both pleasant and helpful but elsewhere not at all. Having worked on reception myself I can only say that the reception staff need some customer service training. Very rude! Sent an email to Costa over a month ago asking why I was charged a supplement on a cabin with a single bed but still haven't had a response. Costa is cheaper than other lines if you want a cabin to yourself but to be honest it depends on where they put you. I have been twice before with Costa and paid a lot less but this cabin was the worst ever! Read Less
5 Helpful Votes
Sail Date: May 2017
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had ... Read More
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had everything we required.Our cabin boy Romeno was friendly and he attended to all our needs.As regards to food on ship,we could t ask for more!There was such a variety of food all through the day that it was impossible not to find something to one s liking...and it was all soo delicious! The evening dinner menu was changed everyday and varied.But my favourite section was the sweets and bakeries...yummy !We made friends with aa waiter at the dinner table...he wasn t exactly our attendent but he served the table behind us but he we still managed to become friends as he was the friendliest guy ever!Good luck Harron..keep up your good work and friendliness.Last but not least I d really like to thank the animation team..they were GREAT!We participated in all their activities and they were all soo good in keeping the atmosphere lively and joyful especially in the evenings.We had such a great time dancing and singing with you!Thanks to all especially to Marco and Rodrigo! All in all ours was an experience that we can never forget and we r sure that whenever it may be our choice of cruise would be Costa! Read Less
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