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Sail Date: April 2018
This cruise seemed good value but it’s basically the easyjet the seas, seems cheap but will charge for everything! We sailed from Barcelona for a week around Italy etc... I have sailed previously with other liners but this was ... Read More
This cruise seemed good value but it’s basically the easyjet the seas, seems cheap but will charge for everything! We sailed from Barcelona for a week around Italy etc... I have sailed previously with other liners but this was definitely the worst. Here is why; Check in was disorganised with no visual information of where to go next. This lead to a confused check in which didn’t help out stress levels with a young baby and 5 year old in tow. Staff told us different things. One saying don’t que go straight to the front of the line, when arriving we were told to join the que. The costa port had no luggage trollers and with lots of bags, a pram and a travel cot plus the kids it made the port very difficult. Pre arrival I contacted costa and asked about a cot for my son told that all had been allocated and I couldn’t have one. I forwent my car seat and brought my travel cot adding greatly to the struggle with luggage. I was told after arrival that they had travel cots available. Our travel got damaged in transport and we didn’t even need it in the end, very annoying! No information in the room for pre booked packages. Ie princess for the day, spa etc.... also had no daily itinerary and had to quit for 16-20 mins to get one. Get used to waiting in the guest services que if you are English speaking. No information was given and it wasn’t made clear as to what is included in the premium package and the drinks packages until I questioned it after queuing at guest services. I had an idea but wanted the detail as it was so confusing. The English information is minimal and disorganised at best. My daughter was looking forward to kids club and was accepted into squark club. They say they give rust bands for safety in an emergency, mine was not given the rist band, that details the muster point etc. until I asked on the second admission. Was not told where to pick them up in an emergency. Basic safety not followed!! Come on, not great given their history! No children’s programme until we asked on the second day. Noted that others had them delivered to the cabin. Spa package was reserved. When we came to find out how the week package worked, cards were taken for payment and wrist bands given. We were offered upgrades for an extra fee. We declined a number of times and had decline assertively before they stopped the big sell. We then had to asked whether we got robes towels etc... and they were given to us only after asking. We then waited while the person serving us went onto serve someone else. We were not shown around and thought we had to work it out on our own. We asked different staff and guests about what to do ie where towel are kept, what area is what, how the tea area worked etc... when I complained the receptionist was helpful offering a tour tomorrow but did not understand our issue with poor customer care. Just kept reiterating about the reason we signed the robe out and had to sign it back. Most food is frozen or tinned I think and tastes like it. Not at all as good as any other cruise I have been on. We cook far better at home. Booked princess package for our daughter, despite ordering online, we had to que one again in guest services for the receipt so we could fill a form in to allow her to do it! Even guest services were confused why they wouldn’t Accept the email! No communication, so much so I worry about how they would communicate in an emergency. Kids can only dance at 10pm until midnight in the disco! I suppose ok for European timetable but for brits they were alienated. NEVER AGAIN!!!!! Read Less
9 Helpful Votes
Sail Date: September 2017
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after ... Read More
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after an approximately hour drive around the city while out transfer company (Eros Bus) dropped off other passengers who were not going to the port. Barcelona is a beautiful city and we would like to spend some more time that at a later date. Embarkation went smoothly and we found that all the staff people that we interacted with knew enough English to answer our questions and were very helpful. Once aboard, we were met by the English speaking representative who invited to an orientation in English which was very helpful and she informed us that she would be available for a specified time each day to address any questions or concerns. I did see her several times during the cruise and she was very helpful. I should say here that she told us that there were about 300 English speakers on the cruise out of a total of about 3,800 passengers aboard. During the course of the cruise, we did not meet another American. The entertainment was very good and plentiful, lots of singing and dancing. The shows were very entertaining and included singing, acrobatics, opera and dance. The Italians, who made up more than half of the passengers ( the rest being mainly German, French, Dutch and various other Europeans) kept things lively late into the night during the length of the cruise. We were a little disappointed in the quality of the food in the main restaurants. All the pasta dishes were excellent, but the rest of the dishes were not up to the standards of other cruise lines we have been on. The food in the buffet was very good but does not have a lot of variety. Coffee is not served with dinner and is not always available on the ship, but cappuccino and espresso are available at all the bars on the ship at any time and are excellent. The ship is beautiful and clean, the crew is generally helpful and know enough English to answer any concerns. I will say that they went out of their way to be helpful when they found out that we were Americans. The excursions were excellent, but not always available with an English speaking guide. I would advise you to go anyway, the guides were very patient and knew enough English to let you know anything vital to the excursion. If you are looking for a different experience on your next cruise, this may be for you. However, if you want to go on an Italian cruise for the food, you will probably be disappointed. We came away with a better knowledge of Italian (and European) culture, as well as some very memorable excursions to incredibly amazing locations. Read Less
8 Helpful Votes
Sail Date: September 2017
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small ... Read More
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small latters so you won't know untiil the demand it on board. nobody will tell you, just because you signd already and now you will need to pay. After i already gave tips to any batrhender!! the price is include 15% more for service aotumaticolly!! even if you take something from the minibar they will take 15% service charge!! for what?!? so 15% more of service, plus 10 euros per day to person, in my case 2 people, (170-190 euros more just for service!!!). i even took in 5 euros package for social networks internet one day they took me 3 euros more for signing and i did it alone! in ther internet! no service! didn't i paid enough on the cruise already?? the other thing all day long same food in breakfast and dinner. If you are not Italian don't go! because almost al the activities and shows in italian!! if i would know everything of it in the beggining i will not even come to the cruise! Read Less
9 Helpful Votes
Sail Date: May 2017
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to ... Read More
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to activate key card to be told off for not attending the drill. Dining - no tap water available with evening meal unless you purchased it. No coffee or tea available during lunch or evening meals, only breakfast. Food average and service poor. No manners from staff in buffet restaurant, rude and ignorant. Couldn't get served 3 times at the bar so left without a drink. Entertainment and activities didn't cater for anyone from outside of Italy. Cabin attendant and restaurant waiter were both pleasant and helpful but elsewhere not at all. Having worked on reception myself I can only say that the reception staff need some customer service training. Very rude! Sent an email to Costa over a month ago asking why I was charged a supplement on a cabin with a single bed but still haven't had a response. Costa is cheaper than other lines if you want a cabin to yourself but to be honest it depends on where they put you. I have been twice before with Costa and paid a lot less but this cabin was the worst ever! Read Less
4 Helpful Votes
Sail Date: May 2017
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had ... Read More
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had everything we required.Our cabin boy Romeno was friendly and he attended to all our needs.As regards to food on ship,we could t ask for more!There was such a variety of food all through the day that it was impossible not to find something to one s liking...and it was all soo delicious! The evening dinner menu was changed everyday and varied.But my favourite section was the sweets and bakeries...yummy !We made friends with aa waiter at the dinner table...he wasn t exactly our attendent but he served the table behind us but he we still managed to become friends as he was the friendliest guy ever!Good luck Harron..keep up your good work and friendliness.Last but not least I d really like to thank the animation team..they were GREAT!We participated in all their activities and they were all soo good in keeping the atmosphere lively and joyful especially in the evenings.We had such a great time dancing and singing with you!Thanks to all especially to Marco and Rodrigo! All in all ours was an experience that we can never forget and we r sure that whenever it may be our choice of cruise would be Costa! Read Less
5 Helpful Votes
Sail Date: April 2017
The ship is of course not new. We booked on April/2017 (two adults and a child) a balcony cabin. The check in was very smooth since we embark from Malta and very few people embark from there. The total price was very cheap and we sailed 3 ... Read More
The ship is of course not new. We booked on April/2017 (two adults and a child) a balcony cabin. The check in was very smooth since we embark from Malta and very few people embark from there. The total price was very cheap and we sailed 3 years ago with Costa Mediterranea and we liked it. But Costa Cruises have changed everything since then. There is no free coffee 24hrs only in the morning and one hour in the afternoon. Other hours you have to pay. No free sunday anymore for the kid. Again you have to pay each scoop. No free pizza (are you serious? we are in an italian ship). The breakfast was awful. No eggs on the eleven floor only on the 3rd floor which you had to wait for a table. The cabin was ok but nothing else. It was overcrawded and you had to wait for the buffet and then if you are lucky you could find a table to sit. No smoking to the casino and service at the bars was awful. We are really dissapointed with Costa. I even mentioned it to a ship manager and his answer was: "Well you pay less than other cruise ships you must expect less" Yeah sure I paid less but with all extras (coffee, pizza, ice-cream, not finding a table, not good entertainment etc) at the end of the cruise it cost us more. So trust me Costa Cruises is out of our list from now on. We cruised with MSC and Carnival until now and Carnival Vista was the best cruise. We almost cry when our cruise was over. Read Less
1 Helpful Vote
Sail Date: April 2017
We were looking for a cruise, when we saw the ship Costa Fascinosa, we were in love at first sight. The ship is huge and clean in and out, we quickly decided to booked although we are familiar with some of the routes , what we are after is ... Read More
We were looking for a cruise, when we saw the ship Costa Fascinosa, we were in love at first sight. The ship is huge and clean in and out, we quickly decided to booked although we are familiar with some of the routes , what we are after is the experience. The size of the cabin is more than enough for the 3 of us. We were impressed, the room is tidy and cozy.. The first day we were disappointed because of the limited informations about the dinning procedures, we were not able to catch up the sitting dinner, so we stock up at the buffet. The next day it went smoothly and we enjoyed the activities, the only thing that pissed us off the children are playing at the dancing hall, it seems it is their small playground, there should be strict rules.As the days goes on it is so homely for us, the service is good, the crews are in smiles and accommodating. The excursions were well organized. In total it was an excellent experience for us. Looking forward for our next cruise. Read Less
7 Helpful Votes
Sail Date: March 2017
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an ... Read More
We are from the UK and after previous cruises on Princess Royal Carribean NCL Carnival we were worried about the sailing we had booked on the Costa Facinosa from previous reviews we had read we got a great deal for £399 each in an inside cabin for the South America Transatlantic cruise back to Europe . We had no need to worry at all the ship was one of the best we have sailed on she is pure elegance and the inside cabin was the largest we had stayed in and the bathroom was huge with a large shower .Plenty of storage space in both and the bed was so comfortable. The ship was spotless and the elegant quality of the furnishings and lighting truly amazed us. The crossing was so smooth and we had hot sunny weather most of the way. After reading previous reviews that no one spoke English this was a complete load of rubbish. All staff spoke English the daily update was printed in English and the Captain gave updates in English too. After reading reviews there was nothing to do during the day again a load of rubbish there was something to do from 10:00 to 18:00 every day. We joined in pool games quiz afternoons dance lessons art and craft lesson all with English speaking staff and there were many more activities to choose from. The food and quality was some of the best we had eaten on any ship the quality of the Italian hams cheeses bread pizza meats soups salads etc etc were of a really good standard. Every evening we had a different five course evening meal in the restaurant on Deck 3 and during Gala Nights the meal was also excellent.Lots of people did wear elegant outfits for the Gala Nights. We enjoyed the shows on an evening so much variety acrobats dancers opera singers magician illusionist and many more . We would highly recommend the ship and really enjoyed the South America Transatlantic crossing we had so much value for money and would not hesitate to book another cruise with Costa . Read Less
11 Helpful Votes
Sail Date: March 2017
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives ... Read More
We chose this cruise based on the ports of call and the price. We paid £1300 pp for a premium inside cabin and for a 19 night cruise this was amazing so you need to decide if you think that my negatives outweigh the positives (overall probably not but they may put us off Costa in the future). Included in the price: we flew to Lisbon, stayed 1 night B&B in an OK hotel and then had a full day in Lisbon; we then flew overnight to Sao Paulo and stayed B&B in the Marriott Hotel which was excellent. The following day we transferred to the ship in Santos. The cruise was 19 days taking in 5 stops in Brazil and then across the Atlantic to Teneriffe, Casablanca, Allicante and then to Genoa where we disembarked and were transferred to Milan where we had a further night B&B at the Hilton in Malpensa. Value for money was amazing overall but there were a number of issues; the entertainment in the main theatre was very poor, we have cruised with many cruise lines (including Costa before) and this was by far the poorest we have experienced and with a 5 day at sea crossing the Atlantic it was very disappointing. As dancers we enjoy the opportunity to dance on the ships and whilst we appreciate that on the Italian lines we get mainly Latin American dancing there were a number of Ballroom sessions which barely included any ballroom. The food was OK although my wife has Coeliac Disease which entails a wheat/barley free diet and whilst on previous cruises this has been very well catered for on this occasion the menu was very limited with many repeats. The overall service was good and our cabin attendant possibly the most pleasant that we have known, well done Soni... The other issue relates to the compulsory $12.5 gratuity which over a 19 night cruise proved to be very expensive. Overall some very good bits and some fairly poor. Read Less
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