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Sail Date: March 2018
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day ... Read More
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day of shipment my credit card was already charged without my having used the service. I looked for customer service and they said they could not extort the value because I hired it in the site! I was at the loss! I also had requested a sparkling wine in my cabin ($ 46.00) to surprise my wife on the day of boarding. I had to call multiple times to receive 2 days later! Never hire the tours offered by Costa. We hired 2: a tour with "cheese and wine tasting" in Tenerife at the most regular. The cheeses we could not even taste because they were "free sample" and finished in a few seconds. The wines were very simple and were not worth the tasting. We ended up going to a small restaurant on our own to eat something! The second tour in Casablanca - Morocco was even worse! The guide was rude and just walked with the sign raised without explaining anything and leaving tourists behind! We did not have time to snack or drink water because the guide did not give us time in the points for this. Aside the mosque all other spots were horrible and it became torture to accompany with hunger and be the guide. In the mosque the guide took men and women to shared bathrooms and without suitable toilets, forcing us to stand up to use! Most of the women were embarrassed and could not even go to the bathroom! I and dozens more customers filed complaint with customer service and we were totally ignored! Read Less
5 Helpful Votes
Sail Date: November 2017
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, ... Read More
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, we could go for a dinner at 21.15 pm. We waited for order the drinks half an hour, the appetizer came in the another 15 min. We were charged for water, I can understand that you have to pay for wine but water is the essence of life, please, this should be free. The food was not of good quality. After dinner we wanted visit some entertainment, the shows were not so good, we were bored most of the time. Horror was waiting for us in the cabin, when we wanted lay down to the bed, we heared terrible sounds over our ceiling. At the reception, we found out that there is a cowboy party on top of us. We were assured that it ended at 12pm but finally ended at 1.30am. After that, we asked for a change of cabin it was allowed the next day in the evening The ship was too crowded, lots of little kids who did what they want. In the breakfast buffet it was hard to find a place, for example to prepare the fried eggs was the queue for 30 minutes Another strange thing was that you had to pay to use shuttle bus from ship to the city visited. That should have been included. Finally, we were glad we left the ship, never again Costa Cruises Read Less
5 Helpful Votes
Sail Date: November 2017
Hi, we are a couple in early 60s, physically fit and enjoy the port activities. It is about a year since I last cruised with Costa. We did it then because it was cheap and again chose this 4 day cruise , Savona/Barcelona/ Marseilles in ... Read More
Hi, we are a couple in early 60s, physically fit and enjoy the port activities. It is about a year since I last cruised with Costa. We did it then because it was cheap and again chose this 4 day cruise , Savona/Barcelona/ Marseilles in November to complete a cheap winter break. The cruise was a surprise, some things radically improved, some things excellent and many important things so bad it defies all logic why Costa should behave the way they do. First of all the prices on board, all up 10% in the last year. All prices in Euros. Compulsory tipping now 10 per day. Cocktails mostly 8.20 plus 15%. Cheaper prosecco 25 plus 15%. We do not buy any of the daily booze deals as we cannot work out any way they could be good value for us. There are other important reasons to avoid them unless you intend to drink in the more unsocial hours (please read on). Food - buffet still limited but the vast majority of food on offer was good. Coffee (poor) available only at breakfast. Free fruit juices are flavoured sugar. Dining - wow what an improvement. Food warm and sometimes hot and really, really good especially if you like Italian food. Service from our waiter Edgar was excellent despite the huge pressure placed upon him (and all other Costa staff). Cocktails are still the poorest on any cruise line we have experienced. Getting on and off the ship - Costa still the best. Quick and prompt. They manage to behave as if it is as simple as it really is. Why cant other cruise lines copy them? The one trip we went on was good and good value although the port transfers were very expensive for those not taking a trip. Now to some serious downsides. The bars and saloons on this ship are mostly confined to deck 5. They are large but the bar areas are small. The coffee lounge is small. By keeping all but one bar area shut before and after dining time they herd all the passengers into a confined area. Around the bars themselves, the queue can be 3 or 4 deep. Sitting down it can be almost impossible to attract waiting staff, although they are working flat out. You need to allow about an hour to place an order and then receive your drink. Watching staff being pursued by passengers trying to place an order is a sorry sight. On one night we eventually managed to order pre-dinner drinks but they only arrived 5 minutes before dinner was starting. It was hopeless. I chatted to staff in quieter moments and they said it was always like this. To enable you to get the picture, imagine 60% of the bar areas shut and the people all corralled into one space. If you have bought a drinks package, or worst of all, the coffee package you are not going to be happy. The staff were cheerful but not surprisingly tempers got a bit short amongst passengers. So, is it a deliberate ploy by Costa to sell as many drinks packages as possible and then limit consumption by making ordering any beverage very difficult? Thats what it looked and felt like. Could not discuss this with management because management only appear to parade themselves to applause, again and again and again, then disappear. The ratio of passengers to staff on Costa is very high (one of the ways they keep costs down). I have never seen staff work harder or be more polite. They really were great. Staff are so sparse however that you had to decide whether you wanted you room cleaned in the morning or night. Compared with other cruise lines this appeared to be a 40-50% reduction in cabin cleaning. We chose to be cleaned in the morning. It worked well and I thought it a sensible cost saving. For my wife, important aspects of a cruise are to be able to drink a pre-dinner cocktail in pleasant surroundings and occasionally to dress formally for dinner. Costa had already removed the latter pleasure by the last time we cruised with them. Now they have removed the former as well. The shows on each night were better than our last Costa cruise. For me they rank equal bottom of the many cruise lines I have experienced , along with MSC. If you have cruised with Princess /Celebrity or Cunard I think you would consider it very clearly inferior but frankly not bad for the price point. We are travelling with Costa again from Dubai in February 18 because I wish to invest in the many excursions available rather than a luxury ship. I just hope the bar situation is sorted by then. Read Less
7 Helpful Votes
Sail Date: November 2017
My first cruise was only a good month ago with the MSC Fantasia so I don't have much to compare with. We booked the cruise on Costa Favolosa because it was pretty cheap and we had a good experience on MSC. We opted for the cheapest cabin ... Read More
My first cruise was only a good month ago with the MSC Fantasia so I don't have much to compare with. We booked the cruise on Costa Favolosa because it was pretty cheap and we had a good experience on MSC. We opted for the cheapest cabin without balcony. A few days before departure we got notice that they improved us to a balcony cabin without extra cost. Very nice! Embarkation was smooth, we were about the only people boarding at the time, but there was no real welcome. Our cabin was immediately ready tho so we started with unpacking our bags before proceeding to a bar. Service throughout the cruise was very slow with a lot of unfriendly personnel, especially at the bars. We had to wait up to 30 minutes to receive our drinks. After 1am it was only possible to get drinks in the disco since all the other bars closed. On one evening the disco had 2 barkeepers that couldn't keep up with the demand so waiting times even extended. Especially because 1 of the 2 was clearly incompetent and seemed to work in slow motion mode (not on purpose, she just couldn't do any better). A majority of the cruise we were waiting on drinks. We had the Più gusto drinking package which included most of the cocktails and most of the cheaper stronger drinks. Maybe the slow service is a way to keep the cost down on those packages. The food was pretty mediocre. The buffet was pretty limited and repetitive in style with long waiting lines, and people trying to ignore those waiting lines, at rush hour due to the fact the buffet was small as well. Compared to MSC where you had 6+ segments of the same food to spread the people out a bit, you have 2 (even smaller) segments on Costa. For dinner we opted for the second seating in the middle restaurant (9pm) but were instead placed in the back restaurant (9.15pm). Not really a big problem on itself but it turned out to be due to a lot of vibrations coming from the engines which made the dining experience very unpleasant. The food there was okay overall. I also had a problem with the fact that it is impossible to get food after the second dinner seating unless you opted to pay for a pizza or hamburger (till 1am). Especially for people that choose for the first dinner seating (6.15pm I believe) that is a very long time without included food. Doesn't feel very vacation like to me. Compared to MSC Fantasia the entertainment was a bit better. Better atmosphere, better live music and a better animation crew. There were some interactive shows with passengers in the grand bar that were kind of fun to watch. We saw 2 shows in the theater: 'Fire and Ice' which was very very good and another one which I can't remember the name of that wasn't. Starting from the evening the sea got pretty rough and there was a lot of wind. And oh boy did we feel that on the ship. According to the party I was with they never experienced that on any other ship except on Costa (twice) and they've done quite a few. I'm very glad this wasn't my first cruise experience but I'm also glad it is my last with Costa! Read Less
4 Helpful Votes
Sail Date: November 2017
With only 3 exceptions (our dining room waiter Mark and two workers at the duty free shop) everyone on the cruise was very unhelpful. The crew also seemed unfriendly and unhappy in general. For example, I went early to the breakfast buffet ... Read More
With only 3 exceptions (our dining room waiter Mark and two workers at the duty free shop) everyone on the cruise was very unhelpful. The crew also seemed unfriendly and unhappy in general. For example, I went early to the breakfast buffet at 6am, and I asked multiple crew members where an open buffet line: each pointed in a different direction. I had more luck wondering around by myself. The cabin seemed acceptable, however when I was packing I found two dirty socks in different parts of the cabin that were leftover from a previous guest. The food was generally inedible even in the dining room. The cooks at the pool breakfast buffet don't know how to make omelettes. Every day we smelled cigarette smoke in our room and when I asked a passing senior crew member for help he waved his hand at me and walked away without helping or any sympathy. At the casino we supposedly won several free drinks but there was never a waiter around to order one from (we spent several hours there hoping for a free drink the machines said we earned). We paid a lot for the piu gusto drink package, but whenever I asked for wine there were only two choices that were poor quality (I had better wine for 3 euros in Barcelona after the cruise). There were also only two beer options as well. Also, the piu gusto was frustrating because the bars were always crowded and understaffed so it took 10 minutes just to order a drink. We generally liked the excursions, but one of them was cancelled when we got on the ship and for another we were told to pick up our passports starting at 7:15 am. We showed up at 7:15am to wait in line, but they didn't retrieve our passports to start handing them out until 7:45. There was no communication or explanation as a long line formed and people were anxious about making the 8am excursion. One of our travel companions had an extra bar charge on her bill and when she complained before disembarking no one helped her and everyone told her to talk to someone else. The final straw is that on our reservation it clearly states we were to get two $50 onboard credits (total $100) and we only received one $50 credit. We spoke with three different crew members from the reception desk. The last copied my printout of our booking and said he would investigate and call me, but he never did and we never received a credit. I have been on several cruises and this is by far the worst I've ever been on. Read Less
3 Helpful Votes
Sail Date: October 2017
Just back from a med cruise. We had an excellent time well looked after by very helpful and friendly crew nothing was a problem for them.Food was excellent and varied although all meals had Italian theme.The shows were fantastic and ... Read More
Just back from a med cruise. We had an excellent time well looked after by very helpful and friendly crew nothing was a problem for them.Food was excellent and varied although all meals had Italian theme.The shows were fantastic and repeated so you could have meal then see show or vice versa.The excursions were a bit pricey but makes life easy and hassle free in the short time you have onshore.Port buses at most locations give you the option to explore on your own.Embarkation and disembarkation was all very smooth and no problems or queues luggage was taken care off from cabin to shore.The friendly staff especially in the restaurants justified the gratuities at 10 euros per person.Ship was spotless although did take a few days to get used to layout but easy to get around with the many lifts. Well done Costa great value for money We will return again and won't think twice about going with Costa Read Less
4 Helpful Votes
Sail Date: September 2017
It was a terrible cruise. The staff was very rude, the beverage package we chose, Brindiamo, didn't have bottled water and for the night we had to buy bottles of water, even if the water was included in the package. When I went to ... Read More
It was a terrible cruise. The staff was very rude, the beverage package we chose, Brindiamo, didn't have bottled water and for the night we had to buy bottles of water, even if the water was included in the package. When I went to hospitality desk to ask, I said that in the offer it doesn't say that they are offering us drinks (included water) only in the glass. The receptionist smiled very ironic at me and said: "But it neither say that you have bottled ones". The service charge was mandatory, even if I wasn't satisfied by services and in other cruises that I went the service charge was optional (with MSC, Norwegian). The activities were very boring, compared with others from another cruise lines, in the theater was the same daily show, under another names.The food was poor, based especially on pastas and fish. I ate pastas in those 9 days for my entire life. Pizza was exposed on the dinner buffet, but if you wanted to eat pizza you had to buy it (in other cruise lines it's included). Cocktails were very poor, based on sodas and syrup (every cocktail). No natural juices. The dinner was available untill 9.00 PM. After this hour, you can eat only if you buy at the restaurant (with MSC we ate pizza at 11 PM). The itinerary was not very good organised, we only stayed 3-4 hours in big ports, the rest of the time you'll be bored to death on the sea. Read Less
2 Helpful Votes
Sail Date: August 2017
I chose this cruise because it had the right mix of fjords, northern ports, and international feel. I did not want to be on a cruise with a whole bunch of Americans, so instead chose a cruise with a whole bunch of Italians. This made a ... Read More
I chose this cruise because it had the right mix of fjords, northern ports, and international feel. I did not want to be on a cruise with a whole bunch of Americans, so instead chose a cruise with a whole bunch of Italians. This made a big difference in appeal and also in quality. Overall the cruise was fine and I am glad we did it. However there are a lot of issues at a corporate level I think they need to address. Not the least of which is providing more information about the cruise and also about the excursions. There was simply not enough information in English about what happened on the cruise. there were no packing lists, no weekly overviews to tell when 'gala nights' happened or what clothing you might need in order to be appropriate for the them (white night, mask night, etc). On excursions, they need to seriously address the time element. Two excursions we were on stressed us about making it back to the ship in time. The Kayaking adventure was nice, but hurried and we did over 4 miles of kayaking in less than three hours -- and with no current, that was quite a workout. The lighthouse excursion allowed us only 90 minutes at the lighthouse, way to little time. This is just one example of how Costa corporate fails the people on the cruise. The crew we interacted with were excellent -- the waiters in the restaurant and our cabin attendant were superb. The officers and the senior leaders were standoffish and arrogant when asked questions. In addition, the bar tenders were particularly rude. The food was above average, although the buffets were often very stressful due to the different social conventions across the ship. Some European cultures have a tough time standing in line and waiting their turn -- something you have to get used to. Anyway, the entertainment was fine and the ship was immaculately clean. I would go with Costa again, but only after asking a LOT of questions. Read Less
5 Helpful Votes
Sail Date: June 2017
We enjoyed the most our cabin with balcony. On the beginning it is difficult to orientate, but finally we found everything rather quick. The food is ok in the restaurants, but is a little stressy. You see the personnel running ... Read More
We enjoyed the most our cabin with balcony. On the beginning it is difficult to orientate, but finally we found everything rather quick. The food is ok in the restaurants, but is a little stressy. You see the personnel running all the time and therefore you are not relaxed by that. The wine is good and price is correct if there is not always 15 % of service at each time. But the beverages Packages are too expensive if you are not a big drinker. And don’t forget: All exclusive is not full pension. The captain’s diner is just an extra glass and a dessert and more stress for the personnel We enjoyed our stay, but as we did not need the entertainments a cruise is not really our thing, for most of the people it must be fine to have swimming possibility, casino, shows etc. The excursions are not always good organised, but still they are interesting to do. And at every port it is possible to see or do something special if you like. We had a calm sea so it was absolutely beautiful and fantastic to be on board. Read Less
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