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2 Helpful Votes
Sail Date: October 2018
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. ... Read More
We chose the cruise for the destinations which we had not been to previously. The embarkation in Valencia was a fiasco and no assistance when entering the ship from Costa staff. Beautiful ship, we had a classic inside cabin which was fine. We did notice that the carpet wasn’t too clean but other than that okay. Went to buffet to get a bite to eat and drink!!! No way, it is only open for short periods of time. Luggage did not arrive in time for us to change for dinner so forced to go back to buffet when it had opened. Wish we had not as food was very unappetising and was the same repeated every day for the whole cruise. Breakfast was a case of a free for all... never any clean bowls or cutlery not to mention a clean table. We gave up some days and went ashore to eat. Dining room okay but not a lot of choice and very rude waiter. Had to pay extra if you wanted a pizza or burger, the two most inexpensive foods!!! Entertainment was just okay and the general service on the ship is poor. All the destinations were good, we did not use ships excursions as they are too expensive. Was very surprised to find that Costa have now made the service charge (tips) 10 euros each per day mandatory. When I questioned this at Reception I was told by a very officious man that I had signed for terms and conditions and so must pay them. I would not mind if the service was good, but it is not so 200 euros for bad service!!! This just cannot be right. We have cruised now for 15 years sometimes twice a year and never have had such a negative feeling about a cruise. Apart from the destinations and the ship is beautiful there was nothing else to praise. It is said that it is relatively easy to get new business but very hard to keep it. Costa don’t seem to realise this, they certainly lost us. Read Less
3 Helpful Votes
Sail Date: October 2018
We choose this sailing because of the itinerary. We are experienced cruisers and have been on over 30 cruises. We had never tried Costa Lines but virtually have sailed with all other cruiselines including Norwegian, Holland America, ... Read More
We choose this sailing because of the itinerary. We are experienced cruisers and have been on over 30 cruises. We had never tried Costa Lines but virtually have sailed with all other cruiselines including Norwegian, Holland America, Carnival, Royal, Princess etc.. We had thought how bad could Costa be? Firstly. when we boarded, our Passports were immediately confiscated When we questioned why we were told that this is common practice for cruiselines for non-Europeans guests. When we advised that it definitely was not common practice for our passports being taken away (as we had been on many other European cruises) Costa advised us that it was mandatory. They insisted on holding our passports in their safe until the end of the cruise. We went on a shore excursion from Savona to Monaco booked through Costa that required our passports. When we asked for them we were told that Costa was having trouble 'finding them,' The tour bus had to wait until they were finally found. There were less than 80 English speaking passengers out of 3,800 passengers on board. Very few of the staff spoke English. As a result almost all of our excursions that were booked with Costa were either cancelled the night before (by way of a note left in our cabin stating that there were not enough English speaking people) or we were forced to go on an excursion where the tour guide spoke either Italian, Spanish or German. We understood very little of the few words in broken English that were said so these excursions were a waste of money since we could not understand a word. When I complained politely to one tour guide her name was Fernanda, that I was sorry but I could not understand (I asked her if it was a Church where we were stopping) she told me in very broken English and in front on the whole group that I had a bad attitude. I honestly felt humiliated so kept quiet for the duration. Most shows were all in Italian or Spanish so the entertainment on board was impossible to enjoy or even understand. The food was not anything that we had ever experienced to on ANY cruiseline. You could not get a slice of Pizza unless you were willing to pay an extra 4.25 Euro per person. (Please see photo) Quite surprising on an Italian cruiseline. There was no coffee available anywhere on the ship from 11am until 4pm unless again you were willing to pay extra. (see photo). There were signs on every coffee machine saying 'Washing Mode' everyday from 11am-4pm. No coffee after dinner in the tdining room either. No ice cream the entire time without paying extra again. My husband ordered the Chicken Parmesan in the Main Formal Dining Room. (Please see picture.) no sauce was on it, the processed cheese was not melted. When we asked for some sauce he was told that was not available. Finally he asked for Ketchup as it was extremely dry and was served packaged Ketchup like one would get at McDonald's. Many of the staff including waiters were very rude and seemed frustrated that we only spoke English and they did not. We will never go on Costa again.. Read Less
3 Helpful Votes
Sail Date: September 2018
I had been on this cruise before and had a nice time. This time it was a different experience because our fellow travellers were rude and unfriendly. I have no idea whether this has anything to do with Brexit, but despite my trying with ... Read More
I had been on this cruise before and had a nice time. This time it was a different experience because our fellow travellers were rude and unfriendly. I have no idea whether this has anything to do with Brexit, but despite my trying with my Italian and French, they didn't want to know. We had a personal problem on board that meant we had to go home early, so a smile or a greeting would have been nice, but no chance The staff were really nice. Kim, our room steward, and Barbara, in reception, who restored my faith in human nature. Top marks to the crew, big thumbs down to ambiance (if you're a Brit). The first night entertainment was good, didn't get to see any more after that as too upset at unfriendly manner of other passengers, plus we had problems at home. Selection of food very good and staff helpful. Emergency drill was confusing. Read Less
2 Helpful Votes
Sail Date: May 2018
We have just arrived in Waremunde, Germany from a 7 day Fjord Cruise on Costa Favolosa. When we first considered Costa as part of our 6 month tour of Europe we were very hesitant. We had sailed three times previously on Costa and we ... Read More
We have just arrived in Waremunde, Germany from a 7 day Fjord Cruise on Costa Favolosa. When we first considered Costa as part of our 6 month tour of Europe we were very hesitant. We had sailed three times previously on Costa and we vowed never to sail Costa again. Money being the driving force for this trip, finalized our decision. Keeping in mind our previous experiences with Costa, coupled with their low review ratings, we decided to set sail with very low expectations. Much to our surprise, this trip exceeded our expectations in every area. I want to begin by acknowledging the Hotel Director, Ingrid Happ, Housekeeping Manager, Vincent Braganza and Cruise Director, Naim Ayub. What a fabulous team! From the minute we arrived at the port in Bergen Norway, these 3 professionls went above and beyond to ensure our embarkation was smooth and pleasant. After seeing these 3 in action, I had a gut feeling things were going to be okay. They were fabulous!! We ate in all the dining venues. The food was superb. We did not have one bad meal. The staff at the bars, dining room, lido deck and Chocolatier were amazing. The entertainment from Duo Fiesta, George and Jean Luc were phonomenal. Our room steward Yulia was the best. Special thanks to Victor, and most of all to Marife Rivera and Ron Kasiaro Purba the best bar staff in the cruise industry. The shows were fabulous! The entertainers hired for the shows in Hortensia Theater with the exception of Martin the Magician were top of the line. The animation team were energetic, fun and great! The Brindiamo Drink Package was included in with the price of our room. Although, the ship was full to capacity, we never had an issue getting drinks. In fact, we may have drank too much. Finally, the only sour note in this entire trip was our dining room server. She worked like a robot with no attention to detail or desire to please her guest. We gave her the benefit of the doubt but after a few nights we opted for the Lido Deck freesyyle dining. Overall it was a great cruise and has changed our opinion about future sailings with Costa. Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very clean. The ... Read More
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very clean. The staff is very friendly, and helpful. The food was so good, we never had a bad meal! The food is extremely fresh and presented in a beautiful manner. Even the buffet was good. You do not need a water package, but if you are going ask for a free Water USA package, you will receive a large glass bottle of water with lunch and dinner. There is plenty of ice at the buffet a huge concern of ours, no worries. Ask for ice during sit down meals, had no problem. Our waiter Vipul was wonderful anticipating anything we needed. The entertainment is very good in a beautiful show room, we were sometimes lost with the Italian. Definetley pay for the 19.00 laundry deal. Getting on and off the ship was easy. Con's: The only bad thing was the isolation having nobody to talk to, other cruisers were not friendly at all. Read Less
11 Helpful Votes
Sail Date: May 2018
I am Italian and been many times on cruises of different flagship. This one had a good itinerary, so we went for it. There are a lot of positive things and also a lot of negative one.. I try to mention as much as possible and ... Read More
I am Italian and been many times on cruises of different flagship. This one had a good itinerary, so we went for it. There are a lot of positive things and also a lot of negative one.. I try to mention as much as possible and forgive me is something is missing. What I did not like too much. Booking. I was told by a friend to use a certain tour operator specialized. Then I discovered more and everyone was cheaper.. not much but cheaper. And a lot cheaper then costa.(why) Booked 2 rooms one with a small bed for 3 years old boy. Asked tour operator and was told , don’t worry when you arrive there they will change in case , one of the room to be close to the other one. We have been assignated two rooms at the opposite side of the ship.and also booked in two different restaurant and at two different shift... When we arrived the only worries of the staff was, did you registered for the drink , or coffee or any packages?... the room we have to wait just before the departure.. Registering means you will get services and you will pay after a day or so. Result, no room changes possibility, ship was full. ( why I was told in another way?) To get there I had to ask at least ten people with very important uniform as the office was only serviced by 3 persons for 3500 guests... All the other staff we asked informations couldn’t speak any language unless portoghese... ( brasilians coming from cheapest part of the country) and the rest Philippinos which have a good English. I fluently speak more then 5 languages apart mine.. so I believe I can talk with someone. Not to be too long No informations service good enough Waiting for restaurant second shift. Nightmare... hundreds of guests pushing for getting their seat, and all the staff looking to their biz and not been able to give infos... The smell of food of the carpet closer to the restaurant and almost overall was terrible. Dust in the rooms Curtains in the rooms not cleaned. Service in the room basic. As now the tip is included in the salary, so the effort to get rewarded with ( from a minimum tip up) is not more an advantage, so they don’t care much Anymore. Bed sheets, old and badly pressed, changed maybe every tree dayS or more. All in the ship is for making money. Wherever you stay you can only spend money. Fantastic drink service. You order get your card before the order you have to pay, and finally , at staff leisure you get your drink. Waited for a bottle of wine ordered and payed at the start of dinner and got when we finished the dinner with the sweets.. asked few times and answer was is coming... Same as for drinks aperitives , we ordered 4 spritz and a beer, at 5 pm. Supposed to get peanuts with it. ( for chips you have to pay, but we don’t eat fried things) asked many times, payed appx 50/60 us , even spoken with food and beverage manager, but never got the peanuts, the waiter didn’t care... and we really didn’t want to get drunk at 5 pm.... Thanks Buffet If you don’t like to wait , you can always eat at the buffet restaurant. Fantastic. Only problem is too many people and not so clean. So you have to queue everywhere and think there are so many people of different countries, and different kind of behavior... Disaster Plus they close ever so quick, basically your have very short time to eat . Rooms service or breakfast service you pay, before bkf was free in the room. Table, they sit people as they come, before at least was a lot of questions in order to combine same languages or areas or interests... Ship was cleaned perfectly only the last day or before last, because where a meeting of the oldest traveling agent of costa or so. You would have noticed the difference, everything was like new. Last negative, ship is not old but, bed sheets, chairs , carpet etchas got to be changed more. Even the granit or marble in the floor, greasy , not cleaned with proper products, No more the midnight sweets buffet, just a small and quick self service.... Overall poor and cheaply done, compared with few years before and other companies. Positive, Good music entertainment Good kids entertainment Sometimes evening surprise by dinner with a bit of music.. Good food menu , but the best is written , you have to pay ...( this is not positive) better to have special payment restaurant with exposed menu and with prices) Good itinerary, unfortunately sometimes too short Overall not satisfied . You pay quite a lot for what you get, and considering the service cleaness , etc, no worth for the money. Ps I can afford to pay, just extras I payed 2k . So I don t mind . I wish I had a better service. Definitely I will try other companies for the next cruise.. Hope you will find it better. Read Less
Sail Date: April 2018
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. ... Read More
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. The itinerary included some of our favorite locations (Malaga and Barcelona), as well as some places we had not been before (Valencia and Cadiz). The length of stops was okay, except for Barcelona, which was only about 4 hours and was therefore pretty frustrating. Savona is always our starting and stopping place for Costa cruises. This is a lovely little Italian town. Boarding was well organized, with parking and luggage service. We dropped our bags off together with our car, then walked into the terminal and waited for our boarding time. The parking/luggage attendants are really friendly and they took excellent care of our luggage and our car. After boarding, we had time to have a drink or snack while enjoying a view of the harbor, waiting for the cabins to be ready. When our cabin was available, they advised us, and then our luggage was there waiting for us, without incident. Disembarkation at Savona is chaotic and not so well organized. Although Costa enforces the disembarkation schedule, there were too many people in the terminal at one time, making it very hard to negotiate with a wheelchair AND baggage cart. However, we were prepared for this and we just took it as it was. We were driving to our next location so we were not stressed about meeting a plane or train, but I can understand others who did have to deal with that stress. We highly recommend to others to NOT plan to drive a long way on the day you leave the cruise, because you will be really tired. We normally drive a few hours to Firenze (Florence) that day, and that is as far as we would want to drive that day. Prepare to be exhausted at the end of a cruise. On board, we enjoyed the evening shows with fantastic dancers and great musicians. They truly make it easy to have fun. This time we were less than impressed with the overall dining experience, where we felt that the variety was limited, and the qualify of food was not as good as on previous Costa cruises. Unfortunately, Costa does not really cater to travelers in wheelchairs. They have some accessible cabins, but very few accessible suites, and so far we have been unable to get a suite, even though we tried to reserve from the first day the cruise was available online. Maybe we have to have some other connection that we don't know about. More about the cabin below. Excursions organized by Costa do not offer wheelchair accessible buses, so it is up to us to organize ourselves. We gave the "Public rooms" category a lower rating because in many places, the music was way too loud, making it impossible to have a conversation. However, we found a piano bar where the music was to our liking and not too loud, and there we enjoyed snuggling with drinks and having time to just be together as a couple. Overall, we had a great time and are looking forward to another cruise in the next couple of years. One plus of traveling with Costa is that they are registered in Italy and therefore are subject to EU regulations. One of these regulations states that when traveling with a disabled person that needs constant assistance, the companion/carer does not have to pay other than drinks and taxes. Costa respects this regulation and therefore we pay full price only for one of us. However, beware that if you are eligible for this allowance, you must request it from Costa BEFORE departure. We learned about this during our second Costa cruise but too late to request it for that cruise, so this time we were wiser. Read Less
2 Helpful Votes
Sail Date: April 2018
This was my first cruise, so I have nothing to compare it to, but based on my experience on the Favolosa it will be my last. Initially boarding was a nightmare - only 2 people to book in dozens of passengers that all seemed to arrive at ... Read More
This was my first cruise, so I have nothing to compare it to, but based on my experience on the Favolosa it will be my last. Initially boarding was a nightmare - only 2 people to book in dozens of passengers that all seemed to arrive at the same time. I have no complaints about the (inner) cabin, it was spacious with lots of storage. Suitcases went under the bed. The crew were excellent - very accommodating and friendly. So what was wrong, you ask? First of all the ship is way too big and after 10 days aboard, I still couldn't find my way around. Its also too crowded and noisy. Passengers were mostly Italian and some of the kids were annoying, running everywhere, pressing all the buttons on the elevator etc. The food was pretty bad. Buffet breakfast and lunch was virtually the same meal and it was repeated every day. Due to the crowds, it was also very difficult to find an empty table. We had the late dinner at 9.15 pm and although the menu read well, the food itself was mediocre at best and extremely salty. Some dishes were inedible. We had one of the drinks packages (Brindisi) which wasn't cheap, but only certain drinks were included and as one other reviewer mentioned, bottled water was an extra charge. Costa provided a shuttle bus from the various docks into the cities, BUT it was an extra charge, so we didn't use them. In some cities, time ashore was very limited and we didn't get a real feel for these places. We could have taken their tours, but again, not cheap. We had 2 sea days and they were a nightmare. The crowds of people and noise were only emphasized on these days and one was faced with a wall of people by the elevator doors, so you couldn't even exit the elevator. Entertainment was 'so so'. There were a couple of good acts in the theatre, but the rest were pretty ordinary e.g. karaoke contest, interpretive dancers. I can't believe this ship is only 7 years old. The decor harks back to the 1970's - orange, brown, dark green - not very appealing. Overall I couldn't wait to get off the ship vowing never to do it again! Read Less
1 Helpful Vote
Sail Date: March 2018
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day ... Read More
The events and the food inside the ship are good. But Costa seriously sins in the organization and contracting of services. For example, I booked through the site a laundry package ($ 29.90) and did not use the service. However, on the day of shipment my credit card was already charged without my having used the service. I looked for customer service and they said they could not extort the value because I hired it in the site! I was at the loss! I also had requested a sparkling wine in my cabin ($ 46.00) to surprise my wife on the day of boarding. I had to call multiple times to receive 2 days later! Never hire the tours offered by Costa. We hired 2: a tour with "cheese and wine tasting" in Tenerife at the most regular. The cheeses we could not even taste because they were "free sample" and finished in a few seconds. The wines were very simple and were not worth the tasting. We ended up going to a small restaurant on our own to eat something! The second tour in Casablanca - Morocco was even worse! The guide was rude and just walked with the sign raised without explaining anything and leaving tourists behind! We did not have time to snack or drink water because the guide did not give us time in the points for this. Aside the mosque all other spots were horrible and it became torture to accompany with hunger and be the guide. In the mosque the guide took men and women to shared bathrooms and without suitable toilets, forcing us to stand up to use! Most of the women were embarrassed and could not even go to the bathroom! I and dozens more customers filed complaint with customer service and we were totally ignored! Read Less
6 Helpful Votes
Sail Date: November 2017
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, ... Read More
It should be nice trip with my girlfriend and also first experience on the cruise with Costa Favolosa and will be probably our last. This ship is very poorly administered and lacks organization more than 2,500 people eating at two times, we could go for a dinner at 21.15 pm. We waited for order the drinks half an hour, the appetizer came in the another 15 min. We were charged for water, I can understand that you have to pay for wine but water is the essence of life, please, this should be free. The food was not of good quality. After dinner we wanted visit some entertainment, the shows were not so good, we were bored most of the time. Horror was waiting for us in the cabin, when we wanted lay down to the bed, we heared terrible sounds over our ceiling. At the reception, we found out that there is a cowboy party on top of us. We were assured that it ended at 12pm but finally ended at 1.30am. After that, we asked for a change of cabin it was allowed the next day in the evening The ship was too crowded, lots of little kids who did what they want. In the breakfast buffet it was hard to find a place, for example to prepare the fried eggs was the queue for 30 minutes Another strange thing was that you had to pay to use shuttle bus from ship to the city visited. That should have been included. Finally, we were glad we left the ship, never again Costa Cruises Read Less
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