Chose this cruise for the ship and the itinerary; Cozumel, Belize, Roatan, Honduras, and Costa Maya. Going through customs in Port Canaveral was smooth. The customs agents were friendly, kind, professional, thorough, well organized and ... Read More
Chose this cruise for the ship and the itinerary; Cozumel, Belize, Roatan, Honduras, and Costa Maya. Going through customs in Port Canaveral was smooth. The customs agents were friendly, kind, professional, thorough, well organized and efficient. Port Canaveral made the whole process bearable.
Last years port Port Miami was disorganized, and chaotic to say the least. Will try to not book another Cruise Embarkation/Disembarkation out of Port Miami.
Most things were good or above average on our cruise. We had a great Room Steward, Jhonny. He exceeded our expectations in every way. We gladly gave him an extra tip in a addition to a gift bag at the beginning. Last year's Room Steward was good too, on the Carnival Vista. We loved Jhonny this year. We hope to have him again in the future. The Sapphire Dining Room hostesses, waiter / waitress staff provided great service. We had Anytime Dining where we sometimes had different waiters/waitresses, which made this more impressive. The food and service were great in the MDR. We increased our Prepaid Gratuities, because of the high level of service in the MDR and Guest Services.
My wife and I always book the Thermal Suite and Thalassotherapy Pool from the Spa, before our Cruise. We love the Thalassotherapy Pool and the 4 Heated Chambers. The Spa Staff is always kind, helpful and friendly.
Unfortunately, some Chambers weren't working this time on the Carnival Breeze. The Oriental Steam Bath Chamber on Embarkation wasn't working that night. Some Chambers only had 1 Essential Oil/ Aroma Choice when there is suppose to be 4 choices. Either the Laconium, Dry Heat Chamber choices didn't work or the choices had not been restocked/refilled with essential oil choices. The Tepidarium(Heated Ergonomic Shaped Loungers were not working.) Some of the loungers didn't heat.
My wife and I love the Spa, but it was disappointing some of the Heated Loungers didn't heat, and some of the Heated Chambers, the Oriental Steam Bath, the Aroma Steam Bath, the Laconium, Dry Heat Bath were not working properly(1 or less choices for essential oils) or were turned off, not working at all.
**[Note: I have since contacted the Spa, and they assured me the mechanical issues weren't the norm. Their representative patiently allowed me to address my concerns and worked towards a resolution. I personally was impressed with their sensitivity and their concern with mine and my wife's dissatisfaction.**]
The washing machines and dryers were not working on deck 10 and deck 7. We were on deck 8, so we hoped to use deck 7's or deck 10's Laundry Mat for convenience sake.
We were forced to go down to deck 2 and wait, because other people needed to use deck 2's Laundry Mat, because it was the only serviceable washing machines and dryers working for ship passengers.
One Laundry Mat working for a ship with over 3,000 passengers. Very inconvenient, frustrating and disappointing.
The Professional Photographers did a great job taking pics, as always. Getting pics taken is always fun on a Carnival Cruise. I'm not an expert, but I believe Carnival has some of the best Photographers in the world.
There were only 3 workers to serve all passengers trying to purchase picture packages on the last Sea Day. Those 3 people in the Pixel Gallery, looked exhausted and couldn't provide me and my wife with the service we needed, so the result was, we spent half the money on pics this year as we did last year.
Unsatisfactory service in the pixel gallery, not the workers' fault. There were to many people for the Pixel Workers to serve. We paid less. I started not to purchase any pics at all, since we couldn't get any help. That's unfortunate, because the pictures taken by the photographers are so good, we have a difficult time deciding which pictures we want to keep.
My wife and I walked down to the Pixel Gallery early before it opened and tagged pictures we wanted to keep as favorites. We had narrowed them down. When we returned to purchase our pictures the whole system had reset as if we hadn't done the work previously to narrow down the pictures. This was rather annoying and frustrating. Maybe we should stop purchasing pics from Carnival.
Having pics made with the various Photographers and different back drops, was one of the most fun things to do on the ship. However, if Carnival doesn't hire enough help to service demand in the Pixel Gallery and the process and/or computer system in the Pixel Gallery is going to waste our time after we tried to get ahead of the masses(Huge Crowds) of passengers in the Pixel Gallery by tagging the pics we wanted as favorites, then we may stop purchasing any pics from the Pixel Gallery.
My wife and I take a lot of Pics and Video on our own, and some of them are quite good. I'm not saying they are professional level, like the Pixel Gallery. But if going to the Pixel Gallery is going to be as Inconvenient and stressful as it was on the Carnival Breeze, we will stay with our own pics. We would definitely save a lot of money if we stayed with our own Pics and Video.
555 Steak House did a tremendous job with food and service on Embarkation Night. My wife and I decided we wanted to do a Specialty Dining(preferably Steakhouse) to celebrate our cruise. It's our little Cruise Tradition. Last year we did the Chef's Table on the Vista and it was a great experience.
I highly recommend Chef's Table and the 555 Steakhouse also. We had Excellent Service and Delicious Food from 555 Steakhouse on the Carnival Breeze. It really got our Cruise off on the right foot, so to speak.
We also did Bonsai Sushi our last Sea Day Night, and it was great. We ordered the Fresh Water Eel, and Tempura Shrimp Rolls, and Sushi Individuals of each menu choice, the Green Tea Cupcake, and the Rice Pudding. It was all delicious. My wife and I are inexperienced with eating Sushi, but a young lady working for Bonsai Sushi, patiently taught us how to hold chop sticks and how to eat Sushi. She also gave my wife some training Chop Sticks. We were impressed with the food and service at Bonsai Sushi. It was fun and a great experience for us. We increased our gratuity, because of the great service.
I love the Red Frog Pub. I always enjoy purchasing the Red Frog Beer Sampler. I'm not a huge beer drinker, but I really enjoy the taste of Red Frog Pub, Thirsty Frog Red Beer. I think it is the best tasting beer I have ever had. Most of the time I drink Michelob Ultra, Bud Light Lime, Dos Equis or some other Light Beer when I do drink beer.
Patrick in the Red Frog Pub on the Carnival Breeze gave me great service. I arrived kind of late, but it wasn't closing yet, but another man working with Patrick who acted like he was in charge, acted like a Manager of the Red Frog Pub, May 1st or 2nd, said rather rudely to me, "WE ARE CLOSED!" More than once. just before closing time.
The man tried to literally run me off. It was near closing. I understand, kind of, sort of. I would have gladly taken my drink to go though, but this man wasn't going to give me the opportunity to do that. I calmly told him Patrick said before he was gonna serve me. He asked Patrick, and Patrick said he did tell me he would serve me. This happened on May 1st or May 2nd, 2019 near the end of our cruise. I should have got the man's name and complained to Guest Services about his rudeness. But at the same time I know all of those workers on the ship work very hard, and we were tired, so I am sure they were tired as well.
The Playlist Production Staff were great, especially when performing Flick, The Power of Motion Pictures on the Carnival Breeze. Awesome show. Read Less