1,293 Carnival Breeze Cruise Reviews

We cruise a lot. This was ho-ho-horrible! Our Christmas Cruised ruin when the Lido Deck Balcony room we booked flooded due to a broken pipe in the Floor which for 3 days we asked the Cabin Steward to report and have fixed. It was not ... Read More
We cruise a lot. This was ho-ho-horrible! Our Christmas Cruised ruin when the Lido Deck Balcony room we booked flooded due to a broken pipe in the Floor which for 3 days we asked the Cabin Steward to report and have fixed. It was not until we had water 2 inches deep through MOST of our room did he call maintenance. We lost use of our room for 2 days while they ran blowers 24 hours to try and dry out the carpet. The hair dryer literally became a flame thrower burning my hair when it short circuited due to the flood in the floor we were unaware at that time we had. When I filed the "report" 11 months later we STILL had not received our future cruise minimal 20% off credit of a future cruise discount--and when pressed they cheated us by $88.00 and told us it would take 7-10 more business days to process in the lesser amount. In all Carnival, acted in bad faith. We had cruised with them over 5 Christmases, paid for 5 passengers for 5 years, and had shore excursions through them at every port x 5 people. You would think our businesses might have mattered considering we ALWAYS paid the premium for holiday cruises. I am done with them. Royal Caribbean will be getting ALL of my future business from now on. Save your money and do not bother with the "no-fun" ship unless you like aggravation and irritation instead of having a good time. Read Less
Sail Date December 2014
We sailed on the Carnival Breeze on Nov 8th 2014. Below I will break down and review the ship… EMBARKATION We got to the cruise terminal around 11:00pm.. We were coming off a Celebrity ship, so we had liquor from the ports that we went ... Read More
We sailed on the Carnival Breeze on Nov 8th 2014. Below I will break down and review the ship… EMBARKATION We got to the cruise terminal around 11:00pm.. We were coming off a Celebrity ship, so we had liquor from the ports that we went to on that trip. The Breeze staff confiscated the bottle of Guanaberry Rum, and made us open all of our luggage. The shook our water as to suspect there was something else in the bottles??? Carnival’s security is totally different from other cruise lines. They want to make money off you on the ship, so don’t try to bring any booze on board, they will take it away and you won’t get it back till the night before you leave. As we were sitting in the overcrowded port waiting to board, they put on bad music loud speakers. Trying to pump up the crowd into a party atmosphere. It was quite sickening after hour #1 went by. We eventually boarded the ship but not before being bombarded by people wanting to take your picture. Unlike Celebrity, they don’t really greet you or say welcome when you get on the ship. The first thing that is said is “would you like the special drink of the day”. Don’t fall for this scam, it’s not free. You will pay for this drink. Celebrity greets you with champagne for free, Carnival makes you pay for all drinks as you board. ROOM We arrived to our room on the 11th floor. A spa upgrade room only to find Hair all over the shower, on the sides, and all over the bed. It was quite apparent no one cleaned the room. We called the front desk immediately. They sent a supervisor who then told us our room was not properly sanitized.. REALLY!! So we had to leave the room while it was redone. Ever since that initial complaint the room attendant sucked up for the rest of the cruise. It was quite annoying. Interior room looked old considering it is a new ship, but you have to remember, Carnival caters to partyers, therefore they don’t care about what the room looks like. Bed was comfortable, but the duvet was never cleaned or changed throughout the whole cruise. Makes me wonder if it was changed after the last occupants used it. Gross….. The Fridge was stocked with Carnival booze…… ok so let me get this straight, you can’t bring your own liquor on, but you can buy it in your room??? We emptied the fridge out so we had room for our own items to keep cold. TV…….. Absolutely sucks. Around 10 channels are Carnival channels trying to sell you stuff, and the rest are kids channels, Cnn, Cnn International, and a movie channel. No weather channel, sucks. Celebrity had an overabundance of free movies on demand. BTW any on demand movie on Carnival costs min $10.99 ea. FOOD The lido deck buffet sucks. Selection sucks. They guard the bacon as if its gold LOL.. Yes of all things to personally have dished out it was the bacon. The Italian restaurant on top of the lido buffet was awful. Oh FYI: if you hate spinach, don’t go on this cruise. Ordered the lasagna, came filled with ground up spinach, and the meat in the lasagna was like roast beef. Disgusting. Spaghetti was just ok. The MDR was terrible. Food quality sucked. Like I said the menu is filled with spinach . Carnival must get a deal on it. Food was very bland. The Mongolian grill has limited choices for meat. Pork and Chicken. No beef…. Very boring Sushi was good as my Gf had it. There is an up charge for it though….. Red Frog Pub. They have trivia every evening. So we went ordered a $6.68 beer, and an order of wings. 45 minutes later, no wings came, so I cancelled them with the waiter as we were heading to the dining room. Oh BTW they still charged us for them. Guys Burger Joint… About the only thing on the ship that’s consistent.. Good burgers, but after the 4th one they get boring. They limit you to fries like they are gold lol. Pizza Pirate --- not bad, made fresh…. Fairly consistent. ENTERTAINMENT Wee jimmy the cruise director told the same jokes over and over. Kind of boring. Comedy Club----- Line up to get into it about half the ships length. Casino ----- I have never seen a casino so busy, but it was the slot tournament, so that explains it. Carnival failed to mention this when we booked, that it was a casino cruise… SMOKING is allowed anywhere in the casino . Carnival likes to say designated areas, but the casino is open for smoking. I found it quite amusing and disgusting at the same time when they paraded Dr. Seuse and a bunch of kids through the Casino smoke to get to the theater. Quite classy Carnival, quite classy. FUN SHOPS First two days of the cruise they offered 15% off everything in the liquor store/watches/perfume ect. They said it was the only time they ever in Carnivals existence they offered the additional 15% off. Ya right lol It is cheaper to buy on the ship thou. Before you go on the cruise, if you are in the market for a watch, look into it on land in your home town. Then when you get on the ship you will know if you’re getting taken or not….. GANGWAY Fight waiting to get off ship at a port. I observed a man push a woman intentionally in the gangway getting off the ship. I took care of that situation… That’s all I will say about that. I heard people reference this cruise to the people of Walmart. It does bring in lots of people that you would not see on Celebrity or Royal or Princess… Carnivals platform is to bring you on as cheap as possible, and then try and milk you throughout the duration of the cruise. They hired an architecture to build this ship to generate the most amount of money per sq foot. Everything is an upcharge. Carnival is in the business to sell booze, get you in the Casino, Get you playing BINGO ect…… PICTURES When you are in the washroom you will read a placard saying how to save the waves ect, and to recycle your towels ect. What about the thousands of pictures Carnival throws out because they force and pressure people into getting their picture taken. That is the biggest display of waste I have ever seen. Hey Carnival, time to get with the ages. DIGITAL PICTURES that you can view on a tv screen…. ITS SHOWTIME You will be eating in the diningroom trying to get away from the loud pounding music that you are forced to listen to, and just about the time you put your fork into your low sugar apple pie (YUK) they announce “It’s Show Time!!”. This means loud music gets played and the waiters turn into dancers, who pretend they are “Magic Mike”. WOW…… Enough with the music Carnival…. Let people enjoy their dinner…… Would I ever sail with Carnival again? NEVER. Not even if it was free. I wouldn’t waste my vacation time on any of their ships. BTW I am37 yrs old, and like to have a good time, but this ship knows how to annoy the heck out of you…. Good luck!   Read Less
Sail Date November 2014
First & definitely the last time with Carnival. Having been on 6 previous cruises with Royal Caribbean, I decided to give Carnival a try. Worst decision I made. There is NO comparison. I certainly had high expectations going in based ... Read More
First & definitely the last time with Carnival. Having been on 6 previous cruises with Royal Caribbean, I decided to give Carnival a try. Worst decision I made. There is NO comparison. I certainly had high expectations going in based on the amazing cruises I've taken in the past. But by the 3rd day on this cruise, I was ready to go home. That was a first for me. Check-in and embarkation went smoothly & was hassle free. Luggage was delivered within the first few hours of being on board. Stateroom attendant was great. The staff in all other areas rarely smiled, yet alone spoke in a friendly tone. Its as if they were just there to earn a paycheck and you were inconveniencing them when you needed something. (that's probably because Carnival automatically adds your week's worth of service gratuities to your bill automatically...so they know they're getting your tip regardless of the service they provide). 1st port was Key West. Had a great time! After this, it all went down hill... and fast. The food? Horrible to put it politely. The buffet (Lido deck 10) had minimal selection, and it was luke warm with no flavor at best. You'd be standing in line, and all of a sudden, a crew member would hold up a sign that it's closed. That's when all the "sun shades" went down over the buffet. Of course there were other places to eat if you made it there between the hours of 12-2, or paid for one of the specialty restaurants. Otherwise, you were left with the option of a greasy burger or stand in line for pizza. Not sure what was worse... the food at the buffet or the dining room. The dining room gave you dinner rolls when you first sat down, then you never saw them again the rest of your dinner! The food was never hot, and looked like it was prepared days in advance. When you leave your entire dinner plate practically untouched.. a server who is engaged in their job would question you about it. Not on this ship. The last day, the main course was Spaghetti. Seriously? There were days we just ate pizza because that was the only food that was hot (and you knew it was freshly made). The pool was way to small to accommodate 3700 guests. If you wanted a chair on the pool deck- you better set your alarm, skip breakfast, and be down there by 9:00 AM.. otherwise forget it. People put towels down to reserve it, then spend the day IN the pool! The pool would be roped off at night, but not once during 6 days did I see it be drained & refilled.. That's disgusting. Apparently, they must just pump a plethora of chemicals into it instead. (for the record: Royal Caribbean drains/refills all their pools & hot tubs every single night) Now, I have always booked a cruise based on the ports it goes to. From day 2, the entire itinerary changed the remainder of the cruise. Unfortunately, we encountered medical emergencies with a passenger as well as a crew member (separate occasions). Certainly, those circumstances are uncontrollable, and certainly have a high priority level. We ended up going to Cozumel 2 days early, and were in port from 2PM-11PM. Pre booked excursions were a nightmare to adjust. Plus, your now on an island exploring in the dark when your unfamiliar with it. That's safe! Our 3rd port was Grand Cayman. We never disembarked. Once again, the captain came on (at this point, you'd hear the bell sound prior to his announcement, and you'd think "ok, here we go again". He proceeded to announce that the sea swells were too high to have a safe tender into the port, and we would have to remain on the ship for yet another sea day! I met a fellow passenger that stated this was her 3rd trip to Grand Cayman, and its also the 3rd time she's never been on it! Im sorry, but if that port is that hit or miss-than perhaps it should be removed as an option! No one wants to take a 6 day cruise to end up spending 4 of those days at sea (did I mention it rained EVERY day?) Instead of changing our route, we remained cruising in a tropical depression storm from day 2 thru day 6). Good times! With a ship of that size...and a passenger capacity of almost 3700 guests... You would think a cruise line of that size would try to better the situation for its guests due to the unfortunate circumstances that arose. Perhaps adding another port since we had 2 unplanned days at sea? Perhaps a few free drinks for your guests due to the inconvenience & hassle changing excursions around? Perhaps a complimentary dinner at one of the specialty restaurants? A bottle of wine to your stateroom? ANYTHING? Nope, not on Carnival! Thank you for the $19.72 credit on my account for missing the port of Grand Cayman and standing in your Guest Relation line for an hour! As if that negates the horrid experience thus far. The only positives I experienced on this ship was the entertainment. The shows were great- especially the comedian. Cant forget to mention Orlando who hosted the pool deck contests. He was hilarious! Every other part of this trip was a total disaster. I truly feel bad for the guests that never taken a cruise before, and this was their first experience. I guarantee you-- it will be their last! Final thought- While Carnival may be priced cheaper, they've proven to me that you get what you pay for. Read Less
Sail Date October 2014
I booked this cruise on the Carnival Breeze because I wanted to have a great family vacation. The itinerary looked great, and we were all looking forward to it. We were a group of 25 people, all with balcony cabins, and great expectations. ... Read More
I booked this cruise on the Carnival Breeze because I wanted to have a great family vacation. The itinerary looked great, and we were all looking forward to it. We were a group of 25 people, all with balcony cabins, and great expectations. I have cruised before on Royal Caribbean and was looking for the same type of service and accommodations. I had cruised before on Carnival a while ago, and was hoping to have the same experience. Unfortunately, I did not. The check-in process went smoothly. Our problems began with the meals. The ship's buffet area is extremely limited. The lines are long, and the service personnel are not up to par. The buffet is messy and the staff is not cooperative. For example, the line at breakfast for an omelet takes forever. By the time, you get your order the rest of your food is cold. Also, it is very difficult to find a table to eat. If your breakfast is at the restaurant, it takes forever as well. We attempted to eat at the restaurant and were sitting there for over an hour and a half for breakfast. Again, the staff seems very unhappy and it shows in their service. They walk around like the walking dead. There is a pizza spot on the pool area that also takes a long time. For a ship with so many passengers it takes forever to eat. At one point I asked the man making the pizzas if he could put the mushrooms on top of the pepperoni and he told me to "stick to the menu". I was insulted. They take out one or two 4 slice pizzas at a time, and that is simply not enough for a ship that caries so many passengers. The burgers at the burger place on the pool deck are greasier than greasy. I don't know if the burger guy knows that his name is being associated with the burger and burger bread with a ton of oil. As far as the pools go, the pool is too small for so many guests. On the second day of my cruise my friends and I were sitting on the front pool upper area, it was a windy day and for some reason they allowed the umbrellas to be open. All of a sudden, the umbrella at our section disloged itself from the stand and went flying down and hit a lady. The lady was thrown to the floor, almost unconscious. What struck me so terrible was not the umbrella hitting her, it was the fact that it took over 15 minutes for someone to come and help her. She was literally thrown on the floor with this huge umbrella on top of her and the crew members would just come and look, and no medic or first aid was administered. We were yelling and it took forever. I couldn't believe it! My friend was sitting next to the umbrella when it went flying and was scratched on her thigh with the tip, the answer from the medic was go to guest services and ask for Neosporin. Therefore, if injured on this ship, forget it.... As far as the cabins, the beds are hard as a rock. My room steward was great. Unfortunately, the beds and pillows were hard as rocks. Every morning I would wake up and tell my husband that I felt like I had been run over by a truck. Mind you, my cabin was a balcony cabin. As far as the casino is concerned. Let me start by saying that the staff does not know what it is doing. Let me explain, my friend came in to sit down and play at the slots, all of a sudden a drunk man comes to her and starts yelling at her that she had taken his seat, and taken his play card which had $200. My friend told him no, sir, I don't have your card. At this point the man took her card out of the slot and crumpled it up. My friend tried to take her card away from him, pulling on his hand and yelling. Nobody came! The people around them came to her rescue and told him to stop, all of a sudden a lady looked in another machine and told him, sir is this your card? He had left his card in another machine. The point is that man could of hit her and assaulted her. The staff finally came, however, they did nothing! they did not escort him out of the casino, or even escort him to another area. They left this man there, that had verbally, and even physically assaulted my friend. They allowed him to sit two seats away from her. This is ridiculous and very dangerous. The excursions.... We decided as a group all 25 of us to take the Saona excursion at La Romana, the excursion takes you to the island of Saona on a boat. Mind you it costs $101 per person. It was the WORST excursion I have taken in my whole entire life. Lets start by the fact that you are cramed into this little fiberglass boat, with no seat belts or cushions or handrails. As a matter of fact, on this same trip one of the people in my party was injured. On the way to the island a wave hit and knocked him to the floor. Because there was nothing to hold on to, he fell to the floor and hurt his back. So much, that we had to stop at a beach, and he had to be taken back to the ship with his family. We continued on, which honestly we would of gotten off with him. The firs stop was not bad, it was on a sandbar that was very nice. As we left there and got to he island the adventure truly began. The excursion left at 11 am. Therefore, we were told we would be able to buy food at the island. When we arrived at the island, the lady that escorted us "mammalina" took us through a beach full of bees to a stop where we were told "the food had depleted". There was nowhere to sit, and nothing to eat, except for some guy selling coconuts 2 for $5.00, and another guy selling lobsters. Oh, the bar was open with coke. My kids were having issues with all of the bees buzzing around. My husband decided to go to the other side and see about getting some food. We were able to purchase food on the other side and also the beach area there was cleaner and not full of rocks, bees and sea weed. When we told Mamalina that we were going to move to the other side, she said that their food was bad, and people had gotten sick. We'll i asked "what do you have for us to purchase for food?" Nothing , just lobster, well I told her my husband was allergic and even if he wanted to he couldn't eat that. We came to realize that what she wanted was a cut of the amount of money we spent, and in spending it on the other side where there was a bar b q, she wouldn't get any money, which is why she wasn't promoting it. Well none the less, we ate at the other place, which was great, and even Mamalina ate tostones! However, we did not go there to eat, we went to enjoy the island, but it was so dirty, and infested by bees that we could't even do that. It was a waste of the day, and very disappointing. Going back to my injured friend, when making the report on the cruise ship about the accident on the boat, he was asked was he wearing his seatbelt!!! My friend answered "you sell this excursion on the ship, don't you realize that you are putting your passengers in danger, you don't even know the conditions of the boat that is taking them, there are no SEATBELTS! On another note....The club at the ship was supervised by these security guards from I don't know where. Let me explain, my friend was turning 50 on the ship and we planned a little get together for her at the club. Because we are allowed to take two bottles of champagne or wine on the ship, i took a bottle of champagne to the club to open it there as a celebration. I asked earlier in the day to make sure it was okay. The security said it was. When we came to bring the bottle, another security guard stopped us and told us we couldn't. I made him call his supervisor and ask, of course it was okay. Then we brought a cake we had purchased on the ship to decorate her cabin. The came came with the decorations, so we brought it to the club to sing happy birthday and cut the cake. The waitress gave us the spoons to eat the cake, candles to light up, and matches to light them up. Mind you, we did not bring any of these items, the waitress gave them to us. As we were about to light up the candles, the security came running to tell us we could not light up the candles, nor could we eat the cake. Ridiculous! If these things we not allowed, why did the waitress give us the candles, spoons, and matches?? We'll we called the manager, and had this all out discussion as to why we couldn't light up the candles for a minute, when it was okay to light up cigarettes and smoke inside the club. The point is we were very upset. As far as the food...We had my time dining. The food at the restaurant was terrible. The amount of food being thrown away is incredible. This because the food is so untasty that people order everything on the menu to try and find something that they will like. Overall, I would not recommend this cruise to anyone. The service is terrible, the food is also not up to par. The excursions and onboard activities are also not organized. When going to choose the Carnival Breeze, thing again it is not what it seems. I am very disappointed with Carnival and will not recommend this cruise line to anyone. It is a shame, but unfortunately, all of these decisions stem from the administrative team. Read Less
Sail Date August 2014
After cruising on the Carnival Dream twice we were looking forward to cruising on the Breeze. It’s Carnivals newest ship and is the Dreams sister ship. We were surprised that the ship was not as nice as the Dream. It looked like they ... Read More
After cruising on the Carnival Dream twice we were looking forward to cruising on the Breeze. It’s Carnivals newest ship and is the Dreams sister ship. We were surprised that the ship was not as nice as the Dream. It looked like they went cheap while designing this ship. The A/C was absolutely terrible. It was very warm in our cabin and never seemed to cool down. I called maintenance but was told it was working correctly. It was warm throughout the entire ship. The only place that felt cool was in the casino. We will NEVER cruise out of Miami again. The entire cruise had a Latin theme. The DJ, “DJ Billy” played mostly Latin music on the lido deck. Some Caribbean music would have been nice. No matter where you were on the ship they were playing Latin music. I would guess that 75% of the passengers were Latin they were rude and acted as if they owned the ship. After cruising with Carnival 9 times this was the first time that the crew catered to one ethnicity. We were not the only ones that felt this way either. The food in the Blush dining room was not up to par with previous experiences. Our waiter rushed us every night and was not personable at all. The southern Caribbean 8-night cruise had beautiful ports of call. Overall, Very Disappointed.   Read Less
Sail Date July 2014
This was our 3rd cruise with Carnival and probably the most disappointing, firstly when we booked the cruise we were not informed that on 2 of the stops, It was labour day so either everything was shut or very busy as loa calls celebrated ... Read More
This was our 3rd cruise with Carnival and probably the most disappointing, firstly when we booked the cruise we were not informed that on 2 of the stops, It was labour day so either everything was shut or very busy as loa calls celebrated a day off work. We were situated opposite the laundry room which was open from 0630 till 2356 every day, the noise of the tumble dryer and the conversation of guests using the facility was intense. From the minute the room opened till it shut nearly 18 hours later somebody was in there. The door was frequently wedged open, the other guests may as we'll have been in my room with me as I could clearly hear every word they were saying. I tolerated this for 1 day and night but after that when I still couldn't get to sleep at midnight because it was still in use complained to guest services. Only after 3 days of complaining was the door kept shut, which sort of muffled the constant click from the tumble dryer, however I still had to put ear plugs in to get to sleep. The staff were ok but not as friendly as other staff I have met on carnival cruises, we frequently had to go to the bar as the waitress in the ocean lounge never seemed to be about when we were ready for another drink. Likewise in the Sapphire lounge for dining there was one waiter who was trying to cover at least 10 tables, we gave up trying to ask for a drink in the end. We had travelled from England, looking forward to a relaxing cruise, as we work hard all year having to get up very early, coming on holiday and being woken every morning to clothes going round in the dryer was very frustrating. I have returned to work feeling like I haven't had a holiday. If you are booking any cruise make sure you are not opposite or next to a laundry room this had never happened to us before so never even crossed our minds when we booked. Read Less
Sail Date May 2014
We were a family of 9 travelling for Spring Break. Two over 60, 3 mid twenties, 2 teenagers. We live in Florida so no planes, just drove to the port. Embarkation seemed fine, got to the room, things looked good, had lunch, explored. Happy ... Read More
We were a family of 9 travelling for Spring Break. Two over 60, 3 mid twenties, 2 teenagers. We live in Florida so no planes, just drove to the port. Embarkation seemed fine, got to the room, things looked good, had lunch, explored. Happy at this point. Went back to the room and our luggage was there. I opened by bag and the first thing I noticed was that a lot of my clothes seemed to be in the outside zipper area. I thought maybe the lining had ripped but I soon found out that my luggage had been opened and over $300 worth of items were missing. At first we thought theft but soon realized that Carnival had gone through my bags, seemingly dumping items on the floor, and then shoving what they could back in, obviously leaving a number of things behind. We figured this out not because of my missing $40 hair conditioner, or 6 pieces of clothing but because I had ONE Nike shoe! and one bathing suit top and two tank tops with large black footprints on them! I immediately called Guest Services and went down to the desk for a tearful 45 minutes. Their response was "we will open a case and if we find your things, we will bring them to you". Two days later I received a letter in my stateroom saying they didn't find my stuff, sorry, contact corporate when you get home. We certainly started off on a sour note. The cruise itself was nice. The teenagers enjoyed everything on board. We really enjoyed Serenity. We cruise on Princess a lot and you have to pay to go to the Sanctuary but on Carnival this area was free. It was a nice quiet getaway from the Spring Break crowd. Our waiter each night was great and we had great family conversations. The comedy was mediocre but for a ship this large the venue was so small and the lineup outside was ridiculous it wasn't worth it even if the comedians were better. The shows in the main Theater were enjoyable. When we returned I did in fact contact Carnival Corporate. I've been told that Carnival is not responsible for items left in public areas but they really hope I will cruise with them again! I handed my items to your porter! and NO I won't cruise again. It is amazing to me that Carnival and Princess are owned by the same company because I do not think this would be the end result after one of my more than 10 Princess Cruises. Unfortunately Carnival, you really dropped the ball. What could have easily been a 4 or 5 star vacation earned Carnival a ONE STAR. Read Less
Sail Date March 2014
We have been on many cruises and this one was the worst! The wait staff in the dining rooms were so slow it always took at least a minimum of two hours to be served a meal. We usually request your time dining and this is the first time we ... Read More
We have been on many cruises and this one was the worst! The wait staff in the dining rooms were so slow it always took at least a minimum of two hours to be served a meal. We usually request your time dining and this is the first time we ever had to wait in line for dinner! We were told by the staff that it had been extremely overbooked so we requested to have dinner at a set time and were told that our table number would be sent to our room that NEVER HAPPENED! Everyone in the dining rooms were so unfriendly, they acted as though they didnt' want to be there. This was so different from what we were used to from previous Carnival ships. This ship needs some serious work! I know we will not cruise on this ship again! We were ripped off on one of the islands at one of the duty free stores who refused to give a receipt for paying cash and this seems to be a common occurance after speaking with some other people on the ship after this happened to us in Dominica. SO, steer clear of that store there! Over all, the weather was the only thing that was on the plus side for this cruise. There are not any good shows on the Breeze, activities, its just a different kind of ship than what we are used to. The housekeeping staff were the only friendly people that we had the pleasure of getting to chat with! I sent an e-mail to Carnival and of course they don't care, we even paid twice as much for this cruise and I am sorry now that we did....it was pretty lousy. Read Less
Sail Date January 2014
The first 2 cruises we ever took were on Carnival and were a lot of fun. We hadn't gone on one in quite a while so booked the Breeze Dec 1-7. It started off bad with booking parking on line at a place called Safe Cruise Parking...what ... Read More
The first 2 cruises we ever took were on Carnival and were a lot of fun. We hadn't gone on one in quite a while so booked the Breeze Dec 1-7. It started off bad with booking parking on line at a place called Safe Cruise Parking...what a joke, the lot we were supposed to park in was an open fenced in lot - no security and no one there. We drove around to their "main" lot which had a line going around the block and the lot full as people who parked from other cruises hadn't arrived to move their cars. We ended up going to the port and paying $20 a day to park. Getting on the boat was a joke. If you PAID to get special treatment or were a premium member you walked right in, if not, you waited 45 minutes plus to get inside the terminal. Once there, again if you paid more or were a premium passenger you walked right through, if not you WAITED. Once on board our room was ready and we headed to the Lido deck for lunch. Very long lines but the only hot food in the Lido all week. To sum it up....THE FOOD WAS BAD. No service. Loved the cold eggs, bacon, sausage, toast etc. in the morning. Gave up and had cereal with watered 2% milk. Dining room food not very good either..not much of a selection. The SteakHouse was excellent but cost $35/person more. Guy's burgers were good. Room service only had sandwiches. Only cruise I lost weight on. The shows were also bad, too much spent on technical backgrounds. Not much talent in the performers. if this was the only cruise I'd ever taken I'd never go on another one. CARNIVAL HAS A BIG PROBLEM. Read Less
Sail Date December 2013
Embarkation: This part was mostly a breeze, as Diamond members, we went into the lounge and waited for our names. The dysfunction was that they had the oldest woman in the world calling names at a whisper and many folks talking ... Read More
Embarkation: This part was mostly a breeze, as Diamond members, we went into the lounge and waited for our names. The dysfunction was that they had the oldest woman in the world calling names at a whisper and many folks talking couldn't hear her. They should havea microphone system for her. The ship and room: Decor was refreshingly new and different for the improved look Carnival is after, althought I loved the bedazzled look. Day one, we were excited and happy, by day three we were in miserable hell. What can only be described as a nightmare of a vacation from beginning to end. When we arrived on board, we learned our onboard credit wasn't split on each account after a cruise overpayment and we had a difficult time using it in the funshops because they couldn't split transactions. After several complaints, getting angry enough to yell the guest service supervisor magically got it transferred on Friday night @ 6:30pm. Next issue was the cleanliness of the stateroom. Our super friendly but very lazy attendant didn't take glasses away that had been sitting three days, cookie crumbs on the floor three days which means the floor didn't get vacuumed, filthy stains on washcloths, hole and stained sheets that never got changed the entire trip and overall a dirty cabin. Next issue, our shower had sitting water the entire trip, after ever shower it sat at least 30 minutes post shower before going down which means we stepped in one anothers shower water. Our toilet was broken and had to fixed by maintenance three separate times, the first time on Tuesday we waited an hour for him to come, couldn't use our bath and missed breakfast waiting, it wasn't until we got irate that he showed up an hour later. After three failed attempts to repair the flush valve, it still wasn't working properly this morning and to think someone went in our cabin 8340 the same day we left the boat, sad. Next the air conditioning broke down on Monday on the whole boat and it was evident it wasn't working. After calling again about it on Wednesday we were told the eighth floor was out, but being repaired. On Thursday late around 1am, we woke up soaking wet and called downstairs and they sent maintenance up to the floor again to repair. We know these issues weren't "isolated incidents" because another guest at the service desk on Tuesday was fuming and had the same toilet issues in their room but had been waiting four hours for maintenance to show up. On Friday morning, we asked our neighbors about their a/c and they'd experienced the same heat issues which alludes to a floor issue not a cabin issue. Unacceptable conditions for a $2000 cruise. I am shocked that a brand new boat is being so poorly maintained. I was also displeased with the man at Pizza Pirate, a bad attitude and the supervisors walk around with superior attitudes, never greeting guests but instead giving nasty looks. I was planning to book on this ship for an October 2013 cruise, but after such a horrible experience, I can't imagine giving Carnival another dime. The boat is beautiful on the surface and the Breeze Blush dining room staff were great, specifically Ratu, Inyoman along with the Maitre D, but overall I'm disheartened and even after expressing complaints to guest services, the only service recovery was a half hearted "sorry". Islands: Key West was simply lovely despite the rain. We took the trolley tour around the island, stopping several times along the way. Had to stop into the Coach Factory, Kermits (yum) and Peppers of Key West. Turks & Caicos reminded me of a cross between Freeport and Dominica. There's not much to do, but what a lovely island to just lounge on the beach and enjoy the gorgeous water. There's nice souveneir shopping right off of the boat. Nassau hasn't changed too much, we've been over a dozen times so we know the roads like it were our hometown, always have to stop into the Tortuga store for a rum cake or two. Overall: I would absolutely never recommend this particular boat to anyone. The positive highlights were the delicious food choices such as Guys Burgers and the BBQ on C Days spot, how I wish it was open daily. The shakes at the marketplace were good and the taste bar was as well. Activities were ample and nice. They need to police the casino smoking, not everyone wants to endure smoking while gambling or simply sitting near the casino and reconsider smoking on the balconies. I don't want to come outside onto my balcony to my neighbor whose a chain smoker, I don't want second hand smoking lung cancer. Perhaps they can make portions of the decks or floors non-smoking or smoking only. Carnival has lost a few loyal fans, eight of us to be exact.   Read Less
Sail Date August 2013
We have cruised before however aboard Royal Caribbean and we were very please with their service and standards. No where on the Carnival Breeze were we able to order a bottle of Corona beer unless they poured it into a glass...the staff ... Read More
We have cruised before however aboard Royal Caribbean and we were very please with their service and standards. No where on the Carnival Breeze were we able to order a bottle of Corona beer unless they poured it into a glass...the staff were rude about it and none of them could really explain why...1 bar person told us it was because it was in a glass bottle, however others were seen carrying glass beer bottles without any issues...another bartender told us it was because the lime gets pushed inside the bottle and when they recycle the bottles no one was there to take the limes out...My husband and I don't drink frozen sweet drinks but we do drink Corona..so that was start...even in the dining room where people had bottles of wine at their tables, still not able to provide us with a cold bottle of Corona..absolutely riduculous.. Every morning between 8 and 8:30 am they would vacuum out in the hallway banging the vacuum head against our door waking us each and every day...One morning I opened the door and told the women to ssshhh...she just laughed a me...seriously.. Breakfast buffet was so lined up and people butting in constantly every single day. Getting on and off the ship at Ports again no employees or ropes to prevent butting in.. Dinners at Sapphire were nothing more than a pre cooked meal...with different servers almost every night.. There was a horrible smell of sewage when sun tanning on the 9th or 10th floors towards the back of the ship.. Most staff didn't know what was available and what wasn't..one night we asked at a bar for a special coffee (with alcohol) and were told no where on the ship these were available, however the coffee bar right behind that bar, did provide special coffee.. We finally found 1 bartender who would allow us to have our Corona in the bottle as long as 1. we did not push the lime into the bottle and 2. we sat right there at that bar..absolutely riduculous... Finally they decided to charge all 3 of us $92.00 each for gratuity charge on our sign & sail bill, which I am disputing as I was tipping both the bartender and coffee shop lady the only 2 people on that ship that went out of their way to assist us..the rest deserve their paycheques only...sneaky way to charge, yep not at all pleased.. The food was just ok, if Guy knew just how greasy and unpresenting those burgers they were flinging out where he won't not be pleased..and I will attempt to try and let him know just how disgusting they were.. Totally disgusted in this cruiseline and will never use them again. We are a very well travelled family but have never experienced anything like this before... Read Less
Sail Date July 2013
We departed Miami Saturday Nov 4, 2012. A better name for embarkation would be "Cattle Roundup". We were herded into a terminal building. From the get-go it was evident there were not enough people to direct the passengers to ... Read More
We departed Miami Saturday Nov 4, 2012. A better name for embarkation would be "Cattle Roundup". We were herded into a terminal building. From the get-go it was evident there were not enough people to direct the passengers to waiting areas. When boarding group numbers were called, the line to board formed from many directions into one line. Because no one from Carnival could organize a line, at the meeting point of all these lines, people caused a jam and everyone had a different idea of where the "official" boarding line was. This lack of enough staff to provide control seemed to set the tone for the entire cruise. The dining room waiters were severely understaffed. These people performed exceptionally well given the number of people assigned to them. Nothing was consistent night to night. Sometimes we got bread before the meal and other times we needed to ask. Sometimes our water glasses were refilled and other times we needed to ask. We were never served hot food. The food served was at best lukewarm. One evening, I timed how long after our food was placed on the waiter's station until it was served to us to be nine minutes. This was not the fault of our waters. I would attribute the delay to one waiter trying to accommodate three tables of eight from bread to water to entree to coffee and dessert. The food was good and well presented. It just needed to be served hot. Desserts in the dinning room were better than the buffet, where they looked better than they tasted. We found the elevators to be horribly slow. I realize there were nearly 4,000 guests on board but the elevators were not at all efficient. It was difficult to move through different sections of the ship, such as near the photo walls, buffet stations where people were adding toppings to their burgers and in the aisles outside the shops where tables of items for sale impeeded the flow of traffic. In defense of Carnival, they refer to being "Fun Ships" and indeed they are. There was always something going on and guests were encouraged to participate. There is much more to say about Carnival. In my opinion, the workers did an outstanding job under circumstances that could have been avoided by better management and staffing. Carnival has lost me as a customer and they have much to do to right all they do wrong. Read Less
Sail Date December 2012
Imagine this: you are on a brand-new, beautiful cruise ship with an endless supply of food. It's all you can eat three, four, even five times a day. Then you realize none of the food you order tastes any good. In fact, it's awful ... Read More
Imagine this: you are on a brand-new, beautiful cruise ship with an endless supply of food. It's all you can eat three, four, even five times a day. Then you realize none of the food you order tastes any good. In fact, it's awful and you find yourself spitting it out. Then, after three days, you get food poisoning. Welcome to my Carnival Breeze cruise Dec 2-8, 2012. Let me share the details of my cruise and you will learn why this Platinum VIP will never set foot on a Carnival ship again. First of all let me say I have been cruising since 1989. I've sailed over 25 times on ships such as Carnival, Celebrity, Holland America, Big Red Boat, Windstar, Royal Caribbean, Princess, Linblad, and even Windjammer Barefoot Cruises. Our group of four arrived together at the cruise terminal in Miami and my husband and I were separated from our friends when we showed our documents as we were directed to a VIP line and waiting area. We waited for 20 minutes and were finally called up and allowed to board. Our non-VIP friends arrived at their cabin 10 minutes ahead of us. Huh? We ate at the buffet, at the Deli. My husband and I split a corned beef sandwich and a pickle as we were scheduled for early dinner. The sandwich wasn't bad, not the best corned beef and for some reason the counterperson put it on a Panini-type grill which wasn't what we were expecting. So we did the lifeboat drill thing, then we waited for our luggage and before we knew it, it was dinnertime. For dinner we were escorted to our table in the Blush downstairs dining room. We were in the back of the ship which had a very nice view leaving Miami. Our waiter handed us our menus, and we made our choices. About 10 minutes later, he returned with appetizers; announced we had been given the wrong night's menu and then doled out appetizers he had chosen for us. No one wanted what he brought. We all took a correct menu and re-ordered. We spent dinner discussing why the waiter wouldn't recognize the Last Night menu from the Bon Voyage menu. It's a given they don't offer prime rib on the first night. Apparently, it was just one big blur for him and we were just open mouths to feed. On previous sailings, we always made a connection with the wait staff. They ask us about our day, explained what the menu items are, made recommendations, etc. After 25+ cruises, I have many photos of my waiters. I can still remember many of them, like the guy who drew pictures for us. They remembered what you liked, bring lemon with your tea every night after the first night without you asking, and more. At this dinner, on this ship, nothing. Here is your food, may I take this, goodnight. This was the beginning of what was to be the worst service I have ever received in a dining room on a cruise ship. And I only went to 3 dining room dinners before I got food poisoning. After dinner, since it was Sunday night, we wanted to watch the football game and the only place to do that was in the Casino Lounge, smoke and all. We ordered some drinks (I had Perrier), and at halftime decided to go back to our cabin to watch. While there were about 7 televisions, you couldn't hear or see anything and unless you were sitting on a very uncomfortable stool at the bar. The next morning was a scheduled Day at Sea. We went to the buffet for breakfast. I love breakfast. I really do. Well, I took something I thought were scrambled eggs, bacon and what appeared to be a bagel. I have thought long and hard about how to describe this breakfast, so here goes: You could have used the scrambled eggs for attic insulation and the bagel was so hard I could have used it for a life preserver. The food was not only physically inedible; the eggs had a strange flavor and consistency so I couldn't eat it. I am not a skinny chick; I love food. But this gunk was not even in the same category of food. If a well-known celebrity chef ate this, or even saw this, he would have chucked the plate of food at the wall and exclaimed, " SHUT IT DOWN!" That night for dinner it was lobster tail and shrimp. The lobster piece was tasty. The shrimp were overcooked and hard with had a weird flavor profile. I, of course, had Chocolate Melting Cake for the second night in a row. That was very good. We also determined that the wait staff were not assigned to one table, they had a section and so anyone of three people were waiting on you. Still polite but not friendly, still no chit-chat. I like chit-chat. As a bonus, they are forced to dance for you. Those dances they make them do are just cruel. It's unsettling watching them "get low, low, low, low, low," or wiggling their hips while "hey sexy lady" is playing. Kinda creepy. So now we get to Day 2...The Day I Ate the Food that Made Me Sick. We couldn't dock at Grand Turk, so we got an extra Day at Sea. I went for a massage after breakfast (cottage cheese and fruit, I wasn't eating Sponge Bob Square Pants Eggs again.) For lunch I decided to try Fat Jimmy's BBQ located outside on Deck 5. This is a grill and a small BBQ buffet showcased in the hot sun. It's only open on "C" (sea) days so this was an unscheduled opening. I would come to regret my food choice. I had a small piece of chicken, pulled pork (no sauce) and the creamed corn. Big mistake as 16 hours later my stomach hurt, I wasn't hungry (me?) and then the fun started. If visiting the bathroom over and over is fun. My theory is that due to the unscheduled Sea Day, the BBQ food was re-served from the day before. That's my theory and I am sticking to it. Day 3 I tried to eat breakfast, all I could even think about eating was a bagel, but the bagel was so hard it was like a teething biscuit but I wasn't hungry anyway. I had diarrhea the rest of the trip. Thank goodness I wasn't vomiting. My husband had a bottle of Pepto Bismol which was great because they don't sell it in the shop onboard. Our stop that day was Falmouth, Jamaica but I didn't get off the ship. For lunch I ordered room service and got a Reuben and chips which was decent. I went to dinner and ordered the Grilled Chicken and rice, you know plain food. The chicken was rubbery (big surprise, right?) and the rice was hard like leftovers. I took one bite of the chicken and it all sat there the rest of the meal. At the end of the meal, about 20 minutes later, when the waiter came to take the dinner away he asked me if I wanted something else. If he had come by at some point during the meal that would have been nice. Not when you are clearning dishes. Next day was a Sea Day. For those of you keeping track, I have not left the ship yet. We did the Comedy Brunch. Arrived at 9am, ate the bagel and lox breakfast which was normal (OMG, call the press). We didn't see any comedy; we left at 10am. I spent the rest of the day in the stateroom lying in bed and running to the bathroom. I was eating Pepto like it was candy and hoping I would get better. Oh and wondering how I was going to get off the ship, to the airport, on a plane and home without Depends or Oops I *rapped My Pants. Next day we were in Nassau, and I was not able to get off the toilet/ship even TO GO SHOPPING. The horror. Another day, another roll of toilet paper. For lunch I went with my husband to Guys Burger Joint. I thought I could eat a plain hamburger. The server behind the counter was possibly being half-joking saying I had to order my burger as described on the menu or he wouldn't take the order. I couldn't say, "I want a hamburger", I had to say, "Plain Jane without S.M.C." So either he had was following rules or he was being a tool. For dinner I could not face the heavy menu in the dining room so we opted for Sushi at the Japanese restaurant. This is a pay restaurant and it was edible. Two weird things: the chairs were so high I could not climb up by myself to get on it. I am 5' tall. Secondly, in the middle of dinner, the female servers were forced to hand out tour-guide flags to everyone and then dance and sing to "Turning Japanese" by the Vapors. Uncomfortable? Oh yes, I think so. Although I did not get to see any shows, my husband went to the Motown one and was so disappointed it was not a production number like we used to get. It was four guys trying to get the audience to sing. Finally, yah it's time to go home. I'm getting off the ship!! I now know how my grandparents felt coming to America on a ship where people got sick, the food was awful and they did not leave the ship the whole time. I must have had a guardian angel because we had early VIP debarkation, our luggage came out fast, we hopped in a cab, no traffic, made it to the airport by 8:15am got onto a standby flight AND I got an aisle seat and there were no delays. Whew! Although I injected humor into this review, I want everyone to know I, a Platinum Carnival cruiser, am serious when I say I will never go on another Carnival cruise again. The staff was robotic, most didn't give a *rap about us, some almost to the point of resentment. The food was inedible and awful. For ten years I have defended Carnival when people bad-mouthed them. No more. Goodbye old friend, you certainly sent me off with a bang. Read Less
Sail Date December 2012
Overall ship look and feel New and clean. These are two huge plus factors this ship has routing for it. The pools were warm not overly busy which surprised me, and the waterworks was fantastic. Two main waterslides and both had ... Read More
Overall ship look and feel New and clean. These are two huge plus factors this ship has routing for it. The pools were warm not overly busy which surprised me, and the waterworks was fantastic. Two main waterslides and both had minimal line-ups. The adults area is was on the top deck forward, which made reading near impossible... crazy wind! Good luck finding chairs to sit it, clearly this space is not large enough to accommodate the need. No adult only pool to relax by. The pool deck was very over-crowded with lounge chairs and the set up is poor. You'll find people are squeezing in near impossible walk-spaces to get to their lounge chair. Towels are not readily available and will need to be "checked out" with your sail and sign card. As for the interior, the ship layout is pure chaos. The two main restaurants which are both two levels run the full width of the ship, meaning, you can pass by them! Since the shops, lounges and theatres also occupy these same decks, it requires passengers to go up levels walk thru stateroom areas and then back down/up to the desire area of the ship..... a ridiculous design and extra load /wait on the already high demand elevators. Leaving the ship on port days was also crazy... think.. 3600 passengers and everyone debarks though ONE.. yes ONE gangway!! People were nose to nose waiting 3 decks up. It was just a plain mess. The decor of the ship is simple, but not what I would call simple elegant.. just simple. It looks almost unfinished.. and cold, some areas feel industrial. Cheap venetian blinds on common area portholes, and the dining room fixtures are embarrassingly cheap. The theatre is bench-style seating... which is not a huge issue, just again, a cut corner and way to squeeze more people in. This was never a problem though since entertainment was terrible. Will talk about that a bit later. Before I forget.... the muster drill was so disorgizaed which can make you wonder... what if. They started 45 minutes late, we were all waiting at our muster station for over an hour start to finish. They did not check off names of those who attended so many may not have. Also, since we met in the dining room I truly have no idea where our liveboat was located... in my eyes, this a huge problem. We should have a drill to where we would board. Simple. Staterooms: Our stateroom was nice. Average size, plain, bare bones, no clock, no curtain between the bed and living area (a nice to have when you are travelling with children if you're wanting some privacy while getting dressed). We had an aft view balcony which offers a fabulous view, but we paid for an extended balcony and the balcony rail tilted on such an angle that truly our usable space was the same as any other balcony, it just cost more!! Our stateroom attendents were very pleasant, although I was surprised when on by day 2, they had not made my sons bed into a sofa during the day. When I asked if this could be done to give us some space he hesitated took a breath and said... Umm.. I guess we could do that, he made it clear it was extra work on his part. Other cruise lines I sailed with this was just a given. Food: Let me start by saying the quick grab lunch foods were great. Guys burger join albeit grossly greasy (literally shinny with grease) were quite good. The fries were excellent! The Indian cusine was yummy and the burritos although skimpy on the meat were quite tasty as well. The pizza could be good, but the cheese was almost non-existent and regardless of what the Carnival site tell you they are definitely NOT made to order... slices are plopped on plates and thrown to the next person in line. I am not sure the staff even looks up! I read they also serve Calzones, but these were not available on our cruise. The 24 hour ice cream bar is a soft serve machine. No toppings available though, just the ice-cream.. a little plain. Had it once, but it was nothing to write home about. The rest of the food, was blah..... The breakfast buffet was barely editable. Really. I have no idea what they are adding or using for eggs, but the scrambled eggs taste like powder and gritty.. so gross!! The bacon has no flavour and is deep fried. The pancakes and waffles I think are cooked during the evening hours and then nuked -- because they are tough, soggy and flavourless, the syrup for the pancakes tastes watered down and the bagels and toast are hard as cement. Bananas were brown come the 3rd day and melon made up the rest of the fruit served. No fresh berries or pineapple served. The juices were definite punch and very sugary... orange juice tasted like Tang. The coffee was not bad and the hot chocolate was good. I tried eating breakfast in the blush restaurant but didn't find it any better, except that I could order eggs -- which tasted fine. The entire Lido buffet is never all open at the same time. Breakfast is served until 11 and then everything but pizza closes up until noon. At noon the burgers, Indian and burritos open but then close for the day at 2;30. You cannot get these items after lunch. We tried the Mongolian wok which was really good, but had to wait for an HOUR in line to be served. We only did this once... although good food, was not worth an hour standing in a line up. Again, too many people and not enough staff was apparent. Dinner in the main dining room were boring, portion sizes were small and the food was so --so at best. I ordered the tilapia one night and it was hard and dry. The lobster (which is only available one night) was undercooked. Food was served quickly, but luke warm when served. Gravy was clumpy and had skin....veggies were undercooked and bland... just not what I had expected. The chocolate melting cake was wonderful... and I ordered this for desert each night. We did try the Italian restaurant for dinner one night which was very tasty, that said, being a cruiser, it was no more tasty than what I previously enjoyed in main dining rooms with no-surcharge. Shows they are capable of serving good food, but you'll need to pay for it. The kids club/family entertainment. Ok, so here is where it falls apart for us.. the kids area and the customer service. Firstly let me start by saying that Circle C which is for ages 12 -14 is just a small cave like room. Although Club 02 for the teens and Camp Carnival and large, this space is so small and dingy it's completely un-appealing. Perhaps on paper, Carnival can "check off" they have a young teen program, but in reality, this has no substance. I entered the room on three occasions. Two times, the room was completely vacant, door unlocked, but no councillors or children present.. no TVs or music playing and I'd say no lights but I think I already mentioned the dingy. The other time I entered the room was filled with young teens, half eaten pizzas on the floor, kids standing on the seats and carrying on, but no councillor present. I checked the itinerary since my son is 13, and there were no art programs or crafty things on the agenda... there were not movie times scheduled in the room, it was all sports and "hang out". I guess this is ok.. but for some kids, but when I am paying good money, some recreation would be nice. We were not alone. The two other parents I met with children in this age group also had children that refused to enter the room. Also, there were no video games available for the kids to play... I understood why, when I saw they had an arcade which cost over a dollar a game to play. The entertainment/shows were horrible. Really really bad!! Since this was not an option for family fun, my son truly spend 80% of his time in our room.. Movies are available for "rent" so we purchased a couple of these and watched re-runs of the big bang theory we had on our ipad a gazillion times over.. sad. Oh, and I gave him 10.00 a day to spend in the arcade since there was virtually nothing else for his age group to do. We have sailed with Disney 3 times and are usually having to choose which of two or three things that are happening within the same time slot were are going to attend.. this time, there was NOTHING!! I visited guest services twice and tried to visit the Circle C staff (did I mention they were never there?) I received a lame apology but absolutely no suggestions on something for my son to do. I ended up going to the camp carnival desk and asked for some crafts -- which they wouldn't give me since they were already "done" the crafts for the day. She did give me some plain paper and FOUR pencil crayons for him to go back to the room and colour with.... Never ever again I kept re-enforcing my promise to my son, who was in tears many times throughout this voyage. He was so excited to cruise and was so hugely disappointed by what it had actually had to offer, it was almost embarrassing how many times... "if we were on Disney" came up in conversation. I mention customer service because absolutely nothing was offered, suggested, extended by the staff when I came forward with the lack of activity and my son spending all the time in our room. Even a stateroom credit for movies would have been nice, but nada. When I got home from our cruise I realized when looking at my bank statements that they had charged me TWICE for our final bill of our onboard spend!! I called Carnival and am STILL waiting for this to be sorted out. They will not allow me to speak to the accounting department and I am basically at their will. So along with my already bad taste on their customer service this piles higher on the dissatisfaction scale. We had warm weather, good ports a week off work and no chores, but these are all things we could have had anywhere. We will likely never choose Carnival again. Read Less
Sail Date December 2012
A group of six did our annual Christmas Cruise this year, deciding on the new Carnival Breeze 2.0 Class ship. Having been on many Carnival ships in the past, this was, without a doubt, the most disappointing cruise ever. The staff on ... Read More
A group of six did our annual Christmas Cruise this year, deciding on the new Carnival Breeze 2.0 Class ship. Having been on many Carnival ships in the past, this was, without a doubt, the most disappointing cruise ever. The staff on this ship, other than at the stores, where the most unprofessional people ever encountered on a ship. At embarkation we had two special needs (wheelchair) passengers. We were giving quick access to receiving our sign and sail cards and given sign stating "Special Needs". So we sat and sat and sat until finally we all just decided to push the wheelchairs on board. So much for helping those with special needs. Although our table in the Blush Dining Room was on the upper level and was very close to the kitchen, the food was never hot. Some meals were actually cold. Usually the head waiter will nicely hand you a menu, here the menu was thrust in your face, with no comments or conversation. The staffs goal was to get you in the restaurant, feed you and get you out of there. Of course to accomplish this, we had to pass and stack our dishes for removal. The food on this ship in the dining room was the absolute worst, cheap food that could be served. We always look forward to dinner on a ship; going to dinner on the Carnival Breeze was more of a punishment than it was enjoyable. The concepts of the "Guy Burgers" (which were greasy but very good, along with the fries), the BlueIguana was good, but the meat was skimpy and the food was cold; Fat Jimmy's BBQ on C-days was fair, again the food was always cold, the Mongolian Wok always had a huge line, because the food was made to order. The Pizza was mediocre with the lack of toppings and cheese, all you could taste was the burnt crust. The Tandoor food was spicy, but cold. The one day that we docked for 1 PM, the food stands did not open until 12 PM causing long lines. The Comfort Food station was a nice thought, but the food was always the same as well as cold. Lunch was served from noon to 2:30. The dining room was not open for lunch. On sea days you could have brunch in the Sapphire Dining room with George Lopez comics - the comics could have come up with jokes that were not from the 1940's. The food at the brunch was also fair, at best. Now for the shows. There was one good show on this ship, Max Winfrey. The visual effects screen (big TV) in the Ovation Theater was totally awesome, but the shows were not the wonderful productions that we are accustom to attending. The Hasbro Game Show must have been the cheapest thing to do for entertainment. And of course, using the passengers as free entertainment always adds to the profit margin for the cruise line. Now for Butch the Cruise Director. If he is Carnival's finest, Carnival is in trouble. His long drawn out announcement always starting with "Hello Carnival Breeze Family" were disgusting. We are paying customers, not family. They were always to promote paid activities or what you can buy today aboard the ship, or repeating in a long drawn out manner what the Captain had already said. Amy (6 3) was so obnoxious that my Bingo playing friends went one time and that was enough of listening to Amy. Of course, the ship did not stop at Grand Turk, which makes us wonder if that is really a stop or just a nice filler on the itinerary. This is the second time we could not dock at Grand Turk because of wind. And for missing a port, you get a whopping $14.69 refund. Of course, having an extra sea day means extra income for the cruise line... and the "make a profit" comment from the CEO keeps coming back. This is the first ship that bothered you every night for photos at dinner. I can understand this on formal night (which really needs to be abolished on all cruises), but this was every night. The food was bad enough with the constant interruptions. This was also the first ship that required your to use your room key to turn on the lights in your stateroom. But we bypassed that with the hotel key that we had! Any card will work fine. And since you no longer receive comment cards at the end of the cruise, you cannot tell Carnival about your cruise experience. So before you book a cruise on the Carnival Breeze, think about it. If you like cheap, bad, cold food and poor shows, awful service by the dining room staff, and obnoxious cruise directors then this is the dream cruise for you. If not, join us on our next cruise which will be on a Celebrity ship!! This is the last Carnival Cruise for this group of seasoned cruisers! This is one "Dream Class Ship" that was a total nightmare! Read Less
Sail Date December 2012
I sailed on the Carnival Breeze Dec 2-8 2012. It was the worst experience of my life. I sailed with Disney 2 times prior to this and Carnival doesn't hold a candle to Disney, you definitely get what you pay for! The Farhenheit ... Read More
I sailed on the Carnival Breeze Dec 2-8 2012. It was the worst experience of my life. I sailed with Disney 2 times prior to this and Carnival doesn't hold a candle to Disney, you definitely get what you pay for! The Farhenheit "premium" restaurant on the ship is disgusting!! I got greasy chicken, a watery Caesar salad and an undercooked potato. The buffet is severely understaffed and offers the same food everyday. The only food on the ship worth mentioning is Guy's Burger Joint and Pizza Pirate but be prepared to wait in long, long lines. Never go to the ships "hospital". I went to get my husband Pepto Bismo because it is not sold in any on board stores for his hangover and they told me he needed to come get an exam before they could administer him Pepto, yes Pepto! He went for his exam and they ended up quarantining him for 24 hrs! They said he may infect the whole ship and start an outbreak. I didn't know a hangover was contagious. They sent Hazmat to our room and would only allow him jello and broth through room service. Then, because of wind we couldn't dock in Grand Turk so we had another long day on the lovely Breeze. The ship itself is nice and new but it is poorly ran and operated. I just checked my credit card and saw that they over billed me. I called and was told because of "satellites overseas" they cannot access my account at this time....whatever that means. Very unsatisfied. Read Less
Sail Date December 2012
My husband has done many cruises before and told me that the cruiselines have cut back in order to make a better profit. We took a cruise on Dec 5 two years ago on RCCL and I was excited to step onboard the Voyager of the Seas before ... Read More
My husband has done many cruises before and told me that the cruiselines have cut back in order to make a better profit. We took a cruise on Dec 5 two years ago on RCCL and I was excited to step onboard the Voyager of the Seas before Christmas and already see a huge Christmas tree and decorations already going up on the Royal Caribbean ship. There was even a gingerbread house in the foyer and then I told my husband I want to do a cruise through Christmas sometime. They even had goodies on their buffet starting to oberve the Holiday season. We tried to find a cruise with RCC, but we also wanted to go southern caribbean and the only way to do it was to fly to Puerto Rico which we could not do as my husband could not get that time off so we opted to fly to Miami and get on the CARNIVAL BREEZE instead on December 22,2012 instead. BIG BIG BIG MISTAKE.... OK now for the review of the CARNIVAL BREEZE. I will start with the good things. BIG SHIP, boarding was easy, dining room food when we ate there was pretty good. Ship was pretty and Guys burgers was good, pizza great, enjoyed going up on the Serenity deck for some peace and loved their chairs up there. Weather was gorgeous and Aruba and Dominica Republic beaches spectacular. We did the boat trip to Saona Island and besides the guide not saying much or giving very good directions the island was worth the price to see. Would request another tour guide besides Alexander. We also really enjoyed the Northcoast Jeep ride on the island of Aruba where they take you on a BUMPY jeep ride and tell you about the sites then to a gorgeous beach. Well worth the time and money for both. Ok now for the BIG DISAPPOINTMENT FOR ME AND MY HUSBAND. We paid about 200.00 each more for this cruise to go during the Christmas season which is 400.00 more together than another time of the year. We boarded the BREEZE and there was a Christmas tree in some of the areas and a few garlands hung in the main area, but the feeling of CHRISTMAS WAS NOT THERE AT ALL. I realize that there are people in the world who do not believe in Christmas, but I also believe that they did not need to book during Christmas time then. I also believe there are a majority of people who believe in Christmas or who celebrate the Holidays in their own way. I don't want to push my religious beliefs on anyone. But really on Christmas in the buffet line they put out icky little cupcakes with all colors out, no special desserts, no festive green and red little desserts no carolers singing Christmas carols or Frosty the Snowman if you don't believe in Christmas Carols. They did have a Christmas program in the Ovation theatre where they brought up the kids from Camp Carnival and we were allowed to sing Silent Night afterwards, but to me it was a bit low key. This was my biggest disappointment. I LOVE CHRISTMAS and I love the feeling of people getting together across religous beliefs and celebrating. I bet Carnival BREEZE really celebrated NEW YEARS EVE Though because they could SELL alot of DRINKS....... My husband did complain about the NO Christmas feel and the lacking of Christmas goodies and the very next day which was a couple days after Christmas they brought in a Chocolate tower where you could dunk different fruit in and some better desserts. The desserts were good and I wonder where they were hiding them during the whole rest of the CRUISE. Second the food in the buffet line was not very good, but I did have eggs benedict for breakfast and LOVED IT> There was alot of filler foods breads, pasta ect. It was edible. The shows in the ovation theatre were passable, but not anything to scream about. I will say the two comedy shows out of three that we saw were very funny and well worth seeing. The thrill theatre we did not go to because it was an extra $15.00 to go see and we did not want to give them anymore money. We bought some carrot cake for 2.95 in the sweet coffee shop and it was really dry. I bought new york cheesecake and it didn't taste like any cheesecake I had eaten before, yuck. Our cabin attendant was the one gal I found smiling at me during the whole cruise. I gave her an extra tip at the end of the cruise. I do have a concern and it is about something that I was told from a nice attendant who agreed to talk to me. He/she told us that they work them up to 14 hours a day and he only makes $500.00 a week. I asked if he gets a gratuity at the end of each cruise because CARNIVAL has it automatically deducted from the cruisers at the end of the cruise. We had 185.00 taken out that was suppose to go to gratuities. The person told us that the workers are told that alot of cruisers don't pay their gratuities and so they cannot pay them as much. I was abhored because I do not believe in CHILD LABOR or ADULT LABOR where you are not paid a fair price for your work. Does anyone else know how they work this and how much these hard workers actually make on these cruises? If this is true I am abhorded. No wonder no smiles. I will be wring a letter to Carnival to see if they answer me or even care about all of these questions. I feel there was not enough great entertainment on the ship. When I cruised before with another cruise line I found I couldn't fit everything in and had a blast. I found myself getting a chair and sitting outside alot for lack of wanting to sit through another trivia session of which they had alot of. The big screen TV in the pool section could have been utilized better by showing comedy shows like "Bill Cosby" or other movies besides the two they show at night. The screen showed the events that happened many days ago like the Hairy Chest competition over and over again or a ditch to buy one of their saling cruise dvd's. The TV's in the rooms showed re-runs of the cruise shows over and over again it was REPEAT AND REPEAT. With all of the technical era why can't there be other things to view on TV. After we left the cruise and were riding back to the airport we met a couple who had just got back from the Royal Car Allure of the Seas. I asked how the cruise was because it was over Christmas and they stated great we were served eggnog and cookies on Christmas eve and Christmas and the ship was really decorated and Beautiful. I guess RCC still believes in SANTA CLAUS. NO more with Carnival they had their chance and BLEW IT> Read Less
Sail Date December 2012
Fairly new to cruising having taken our first cruise just under two years ago, but we have caught the bug and this was our seventh cruise now in this timeframe. Our second with Carnival. Our other five were with Royal Caribbean. Our first ... Read More
Fairly new to cruising having taken our first cruise just under two years ago, but we have caught the bug and this was our seventh cruise now in this timeframe. Our second with Carnival. Our other five were with Royal Caribbean. Our first Carnival experience was our only bad one, but thought we would give them a second chance. There will NOT be a third one ... First time reviewer here. I felt it my DUTY to register and post this review for all to see. It would be a disservice for me to continue reading all the great info here at cruise critic without contributing to assist future cruisers. I feel that I could rant on typing for the next hour, but I will spare you all the gory details, and just touch on the major ones. The service on the Breeze was by FAR the worst my wife and I have ever seen. First the pluses. + Beautiful new ship, with that new ship smell. Clean. A bit hard to navigate. Why on earth they don't have a royal promenade like RC's biggers ships, I will never understand. + Comedy club & shows. Nothing real special, but acceptable. Thrill theater was reasonably priced. when you get the 14.95 ticket for all shows, and was enjoyable. + Embark and debark were smooth and trouble free. + A "few" of the entertainment staff made some events more enjoyable. + Speaking with many others that were horribly dissapointed in this cruise and Carnival. Hey at least it was nice that we were not alone, and that is a positive. I'm searching for more things to spark my memory for pluses, but honestly I believe that was all. Now the major negatives. - Service. Or lack thereof. From our room attendant, to the dining staff, to the drink servers on down. 95% of them were just truly unprofessional, and simply did not care to even pretend to be happy for us to be on board their ship, or happy within their own profession. The scowls frequently outweighed the smiles at about a 90/10 ratio. The dining room was by FAR the slowest service I have ever seen. They seemed to be understaffed most nights. This is most likely more on Carnival then the individuals, but it was not our fault that they were overworked and miserable because of their employer. 45 minutes for apps to arrive most nights. Seriously? Then you had to hope the right one was coming. Simple things as an ice tea refill? I had to get up and find the iced tea most nights. I know this may sound trivial ... hey you were cruising man! Be happy! But those of you who cruise often will understand where I'm coming from. Food quality subpar.Bland, bland, bland. Someone please tell me how a chocolate cake, an orange cake, a coconut cake, etc., can all taste alike? It was real odd. One positive here was the deli sandwiches at lunch. Delicious. - Activities. Or again ... lack thereof. Trivia, trivia, and more trivia! 100's of people attending each one. Want to know why? There was simply NOTHING else to do! On a 12 day cruise they had less then 6 total sporting deck activities. How much mini golf and foosball does one want to play in 12 days. Seriously Carnival you NEED to take a look at other cruise lines and see what fun is really about. The FUN ship? You cannot even believe that statement yourself. Back to trivia. How hard is it to come up new questions and answers. I have a free app on my tablet that could last you a year Carnival! Yet, they managed to continually repeat trivias throughout the cruise. Trivial comment ... perhaps. But again these small details are not very small as the days go by on a cruise. - Hot Tubs/Jacuzzi's. Day one. Not even body temperature. Day two. Same. Three same. Checked all of them on board, and were all the same. It took this being my seventh cruise to finally make my first formal complaint to guest services. Was told they would get right on that and check the temperatures for me. Nice. Day four, same. Five, same. Back to guest services. They will get right on it! Phew. Day 6-12 same. Two more complaints later they expedited me to an onboard manager, first name Anna, on day 7. Promised me a change that never came. We literally spoke with at least 100 people on board that also complained about this. The temps never were even body temperature once. How difficult was this to fix. Seriously? They just don't seem to care at all. - One evening I asked our room attendant for an extra program for the next day. He scowled at me and actually slapped one into my chest firmly. Yes you read that correctly. Unacceptable to say the least. I still can't believe that actually happened. - Breakfast most morning's at the lido buffet. Empty coffee vessels. Empty orange juice, etc. etc. Every morning same thing. Go to other side, and empty. Walk to other end, empty. Cycle back until you find one attended to. Good luck finding a table when the dishes were rarely cleared off. Lack of staff, and the ones there ALWAYS let me repeat ALWAYS looked MISERABLE to be there doing their JOB. It was truly astonishing. Would have tired the main dining room for an occasional breakfast, but heard that the service was so slow, you had to devote 2 + hours to it. No thank you. - Overnight one evening our toilet overflowed with "other" peoples waste from our floor. Okay happens right? But it should NOT have taken a full hour and 4 phone calls to get it fixed!! There is so much more. I could go on and on and on. So much to the point that I feel I should stop here, or your simply just not going to believe me. Carnivals biggest flaws jump right out at you. They were eerily similar to our first time with them. I can assure you there will NOT be a third time. If their upper management does not seem to care to fix issues on board, how ca they expect the rest of their staff to care? Spend just a "little" more money elsewhere, and get a MUCH better experience. Is this your message to me Carnival? Message received. Loud and clear! Read Less
Sail Date November 2012
Before I start, please understand I am not a whinging hard to please person. I'd taken 7 cruises before this one and loved them all; I'd always feel a little exasperated if I heard people complaining about something on a cruise, ... Read More
Before I start, please understand I am not a whinging hard to please person. I'd taken 7 cruises before this one and loved them all; I'd always feel a little exasperated if I heard people complaining about something on a cruise, thinking they should count their lucky stars they WERE on a cruise and look for the good things, not focus on a few hiccoughs. But now my faith in cruising as a wonderful holiday has been lost. I'm in fact rather nervous at the thought of taking a cruise again after our dreadful experience on the Carnival Breeze. Any cruise we take in the future will most definitely not be on Carnival, never again! There needs to be two parts to this review, my thoughts on the ship and cruise itself, and my thoughts on the treatment we received from Carnival, both the staff on board and management. Since I'm sitting here back at home, still disappointed about missing out on Monte Carlo and Venice, and more than a little shocked at Carnival's treatment of the passengers on this cruise and disregard for them, I'll start with that. This was Carnival's second chance with us. We'd previously cruised on Carnival Spirit on a back to back, Alaska and Hawaii, and though we enjoyed the ship itself (better ship than Breeze in my opinion) the dining room food left a lot to be desired. Though we were happy with their buffet food, the food in the dining rooms on Spirit was usually lukewarm to cool despite our requests several times for a hot meal; it was also not unusual to get substandard meals, tough meat. So for that reason we were hesitant to try Carnival again. Then we saw this Mediterranean cruise that covered ports we'd always wanted to visit, and the bonus of a new ship. We decided to give Carnival one more chance. We didn't take this decision lightly as we live in Australia and we had to factor in the cost of airfares and l-o-n-g travel time, but this was to be our long awaited dream cruise of the Mediterranean. Well, that didn't happen! Carnival saw fit to cancel Monte Carlo, which was to have been our much anticipated first port of call. Coincidentally, they cancelled Monaco on the previous Carnival Breeze cruise, and I've been told on the one prior to that as well though I'd need to have that confirmed. The excuse each time was "high winds". An announcement came over that the ship had made several attempts to enter the port but had been unable to do so due to bad winds. Several people observed that the ship did not in fact attempt to enter the port, as they were on deck to watch our arrival in port, and they also confirmed that the wind had in fact NOT been strong. Senior crew later admitted that attempts had not been made to enter the port. I feel that Carnival had planned to omit Monte Carlo even before the cruise started. I wonder if that's due to the ship really being too big for the port... but whatever the reason, Carnival deceived us. That's what is a major disappointment and let down for me, that they could be less than honest with their passengers and manipulate their itinerary for their own reasons. There was no regard for the fact that people had spent a lot of money to take this cruise, or that perhaps it was their "trip of a lifetime"; all we were offered was another "fun day at sea" - with no fun activities actually happening - and a $20'ish refund of port charges, and oh yes, a free drink at dinner from a limited selection. On top of Monte Carlo, Messina was also cancelled, and on we sailed; actually a lot of the time we were put-putting in slow circles on the Mediterranean, trying to kill time. When I dreamt of a Mediterranean cruise I dreamt of actually visiting ports, not floating on the Mediterranean! We sailed past Messina in fine weather and spent another day at sea. The lack of onboard activities and poor entertainment is covered later. The final straw came with the announcement that Venice had been cancelled from our itinerary. Supposedly that was because of flooding there. By now my mistrust of Carnival makes me doubt they were telling the truth as I heard that other ships have managed to dock there, however that might be hearsay or might not. I certainly don't believe that they suddenly found conditions in Venice would not allow us to visit; they would have had access to weather forecasts and trends days ahead. So now Messina was reinstigated! The port that for some obscure reason had previously been cancelled was suddenly back on the itinerary. We passed a fine, sunny and pleasant day there. We spent a lot of time killing time on the Sea. The Captain and crew would give no other answers except the port cancellations were for our safety. No other ports were substituted. I know port visits must be planned, but I believe Carnival knew of the cancellations they'd be doing, before the cruise started. Why didn't they have a backup plan organised? Why didn't they give us the chance to opt out of the cruise, or cancel the cruise? At least then we might have got our money back from travel insurance. Why weren't they upfront with us? Why did they not seem to care about the passengers and have empathy for how the passengers were affected? We'd selected this cruise because we loved the itinerary. We'd always wanted to visit Venice, the other ports too. If the itinerary had stated "Monte Carlo - possible", "Venice - possible" we would simply not have booked. I believe the ship had proved to be too big to comfortably manage docking in Monte Carlo and Venice, and to me that IS the mechanical reason that senior crew cited as the only reason compensation would be paid. We are very disappointed in this whole cruise experience - other than enjoying some memorable ports and meeting some lovely fellow cruisers. We feel Carnival has let us down badly. Its sad to be asked now by friends about our Mediterranean cruise and to have to try hard to sound upbeat and not disappointed. Carnival should realise, though, that a disappointed customer is not going to keep their disappointment a secret from other people who might once have been potential Carnival cruisers. Now ship and cruise specific comments: SHIP The ship was new, so that has to be a plus. I'm not going to gripe about a little staining on carpets or whether or not I liked the decor. But what I really missed were nooks and crannies to just hang out. Not bars... we're not big drinkers. Nor are we gamblers. Just places to sit and chat or look at the passing parade or read; windows to gaze through and see the sea; lounges to meet up in. There was Ocean Plaza and little else. As someone else commented, the ship is big yet there didn't seem to be a lot of public space for the size of the ship. ACTIVITIES I thought the Limelight Lounge had great potential but it seemed to be under utilised; the comedians appeared there, and there was a t-shirt sale there. In other ships I've been on, such a space was used regularly for a musical group and dancing. We love to dance! How I missed dancing! Carnival, why was there no real provision for dancing? I don't mean a little jigging in the atrium area, but actual dancing on a dance floor. Music and a party feel. The Liquid Nightclub doesn't fill the bill. Its supposed to be a Fun Ship. What about perhaps some dance lessons on sea days, too? Dance lessons can be fun; we had a wonderful time in regular popular dancing lessons on an Australian P & O cruise we were on, with the teachers being 2 members of the dance troupe who interacted with the passengers and were great fun. I would have loved to use the Serenity area (did use the spas a couple of times), and the waterworks, and all the other outside facilities, but the weather unfortunately prevented that. I did wonder about the fact there were just two pools for such a big ship. Gym? A little small, concentrating more on treadmills than equipment for strength or toning. Not much room for doing your own workout, but you can get by. At night the ship seemed like a ghost ship. We'd wander along trying to find something to do... there was little on offer... often few people in sight. Where was the music, other than karaoke and the musicians in the atrium? The shows other than The Brits were unenjoyable, and were repeated. So some nights there was nothing at all to see. The comedians were hit and miss. We WANTED to party and have fun, but each night we'd finally give up. Daytime activities? I'm used to being on cruises and finding on the sea days that there were time clashes of things I wanted to do. On this cruise, no way did that happen. Other than trivia (which I do enjoy, but not every half hour) there was really nothing to do. The marriage game in the Ovation Theatre was funny, though something many cruises seem to have; the Hasbro game was not. I feel that Carnival provided the facilities for a good time IF the weather is pleasant and people can amuse themselves out on deck. However they failed to cater for inside activities, and with bad weather and enforced extra sea days, surely they should have pulled out a few activities. They seemed to have no backup plans at all. CREW I said above that Carnival provided the facilities for activities (outside on deck), but they failed to provide the human touch. There was no warm friendly feel. Cabin stewards... Our's was friendly and nothing was too much trouble - not that we make requests of our cabin stewards - but towels were replaced, bed turned back, chocolates and towel animals left, room kept clean. Our fridge was never unlocked but if we'd bothered to ask I'm sure it would have been. We were short of coathangers and he fetched us some extra in no time. Wait staff... Staff in the dining rooms gave excellent service on the whole. Staff in the Lido didn't impress as particularly friendly overall, but they did their job. Guest services desk... Other than Jan, a young man who finally came to our aid regarding a cabin issue after 3 other staff shrugged me off (living out of our suitcases in a disabled cabin we'd been mistakenly assigned, with little storage space, for 3 nights) the staff there were stern and unwelcoming. It was as if they took a defensive attitude even before they knew why you were there. Unfriendly, unsmiling. And the queues! Especially in the light of the port cancellations and that naturally there'd be a lot of enquiries, the desk was understaffed and people stood for ages in the queue, and the staff appeared to care not one iota. Jaime... If I heard another comment about "another fun day at sea" I would have been tempted to toss her IN the sea. I felt she was very scripted, and lacked sincerity. I also feel Carnival overdoes the "fun" terminology and should soft pedal it a bit, especially since their cruise was the most un-fun cruise I've ever experienced. I understand that Jaime would have been feeling the stress after the cancellation of our visit to Venice, and would have been the brunt of a lot of ill will. But one night she approached us as we were walking to our cabin and my husband greeted her pleasantly with "Hi Jaime" (as she'd told the passengers to do in one of her early talks). She responded with a scowl and said nothing. FOOD Dining rooms The Breeze came up with hot meals in the dining rooms, and this had been our one worry after our experience on the Carnival Spirit. I was happy with the meals in the Sapphire dining room. We opted for Anytime dining as we'd done that on NCL cruises and it worked well. However, Carnival doesn't seem to have quite got the gist of it. If you said you wanted a table for two (sometimes we preferred to have a quiet dinner and didn't want to linger over it for ages) you were seated at a table for two... 3 inches from another table for two... the tables for two were arranged in sets of 3 or 4 and the people on them were treated as one big group. We had some enjoyable chats with others at dinner, but there were a couple of occasions when we really would have preferred just the two of us. Lunch in the Blush dining room was something we experienced once, and it was wonderful. Helped by the fact we had a window seat and scored some good table companions. We didn't use the pay extra restaurants, though we did have lunch once in the Italian restaurant. My pasta was tasty. Lido I've always really enjoyed and looked forward to the buffets on our cruises, but the Lido was a big disappointment. This might perhaps be partly due to the fact I'm Australian and not used to or fond of some of the American foods and topppings. However, powdered egg and syrupy sweet orange "juice"? I gave up on both of those after one day. I thought there was not enough variety or variation in the food on the Lido. Basically the same old thing every day. There were a lot of cereal choices but there was no muesli. I started adding nuts and raisins to my basic cereal, then raisins disappeared. I found one counter had prunes, started adding them, then they disappeared to be replaced by olives... for breakfast! Bananas had run out for 3 days before they finally reappeared, as had oranges. For those days all the fresh fruit consisted of was trays of sliced melons, two of each type. Not good enough. Guy's Burger Joint is, I know, popular, so this must be just my weird or Australian taste, but I didn't enjoy them. I found them greasy and the toppings and cheese unenjoyable. Not what I'm used to in burgers. I wanted to try Fat Jimmy's BBQ but it wasn't there very often, and the one time I spotted it the smell turned me away. Again, probably just my individual taste as others have raved about it. PORTS I have covered ports we visited but Messina, Sicily was not in the list provided. In Messina we did a privately organised tour that we found on the Cruise Critic roll call, and it was a wonderful 5+ day. The driver was entertaining and informative, and we greatly enjoyed seeing Taormina and then Castlemola, and our lunch in an Italian restaurant. We met some lovely people on the tour and count that day as one of our standouts. Sorry, long review I know. Normally I practically have to be dragged off a cruise ship. This time I was eager to leave. There's a lot of cruise lines out there to choose from. I recommend you look and think carefully before booking a Carnival cruise. The attitude they have to their passengers is extremely poor. They are not customer orientated. Read Less
Sail Date October 2012
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. ... Read More
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. After our arrival on the ship, we were told by Jan not to worry about our bags, that Carnival would be responsible for finding out bags. Three days later our bags arrived, so first of all I want to thank Jan for all of his attention and help on this matter. We paid for 12 days of cruising, 9 at ports and 3 "fun days" at the sea. At the end we had 5 days at ports and 7 "fun days" at sea. Fun day at the sea means 4,000 people in the ship spending money in beverage, Casino, store... good deal for Carnival, not for us. The sheets and ice buckets were never changed voluntarily. You had to ask for this to be done for anyone to come to your room to do it. During our cruise departure from Barcelona, all of the announcements were made only in Spanish and Russian, even though the ship was leaving from a spanish-speaking country and the ship is registered in Panama. A lot of the spanish-speaking cruisers were very upset because they could not understand any of the announcements. When the two days in Venice were cancelled, everyone on the ship was outraged, and even though Captain Stefano Battinelli should have made an appearance to speak to the public, he only sent out his assistants to do the explaining. The compensation for the days lost at sea was only removal of the port charges from everyone's account, which is nothing compared to the amount people spent on the trip. If it was true that we could not dock at specific ports due to inclement weather, we should have been offered alternate ports to dock at. A lot of the entertainment on the ship was completely useless. The water slides and pools were all very nice, but who is going to go swimming in Europe in October. Carnival and its Captain Stefano Battinelli ruined the vacation of almost 4000 passengers. Read Less
Sail Date October 2012
This was, or should have been, my dream trip of a lifetime. This trip has been in the planning for almost 12 yrs and my husband and I have saved for it for over 2 yrs (cruise and airfare)as seeing Italy was my dream. We are 'paycheck ... Read More
This was, or should have been, my dream trip of a lifetime. This trip has been in the planning for almost 12 yrs and my husband and I have saved for it for over 2 yrs (cruise and airfare)as seeing Italy was my dream. We are 'paycheck to paycheck' people, still working full time w/ multiple mortgages, bills and family depending on us. This was a "once in a lifetime" that may never happen again for me. We have never been to Europe before, so when my husband booked this cruise he depended on the Carnival employee's expertise to guide him to the right cruise, right time of year, etc. He was told that the sail date of 10/25/12 was the 'BEST ONE', but he wasn't told that it was the LAST one of the season and it was during the worst weather in the Mediterranean. After our cruise the Breeze was also transitioning to Florida, as it is too large for most of the ports we were scheduled to see. I believe the employee in the booking dept was more concerned w/ filling spots on the 10/25/12 date, than with what we wanted and were paying a lot of money for. My husband booked this cruise with this specific itinerary, due to Venice being an overnight port and my entire reason for wanting to see Italy. Sadly, I never saw Venice and may never be able to travel to Italy again. On the very first day, at the very first port of Monaco (Monte Carlo) we were told the ship couldn't dock due to high winds; even though the map channel on our cabin TV showed winds of only 10-12mph. The 1st day, the captain chose to skip Monaco and change the dates of all the other ports; mixing them up and giving us another day at sea from the very start. The date changes meant the private gondola ride I had booked for Venice on Nov 1st, was now not going to happen and I'd lose $428.00. We, along with several hundred other guests, immediately went to the very small room set up for complaints. We were pushed, shoved and then finally seated at a small table, watching a few crew members running around w/ cel phones, but we had to grab one to get any help. We had our private tour paperwork and were told a guest services employee would be emailing the company for us, as calls were not going through. It took the next 3 days of me "hounding" them twice a day, to get an answer that the company bad rescheduled our gondola ride for our new arrival date. When the captain made the itinerary changes, it forced us to be on the ship for 2 days at the beginning. One stop in Livorno, then more sea days. One stop in Croatia and then we were supposed to be sailing to Venice that night; arriving on Oct 31st. After leaving Croatia, the cruise director announced (over the PA system) that there were more itinerary changes: now skipping Venice all together and adding another 2 sea days to our trip. So far we had missed Monaco and had Sicily taken away; all other ports were moved around and dates changed. Now, we're having Venice taken away, more sea days added and more port date changes; but magically added Sicily back to the mix. So, essentially out of 10 days of actual sailing, we spent SIX on the ship and the last 3 ports (Sicily, Naples & Rome) were rushed into the last 3 days on the ship, with one last sea day to pack and have luggage outside the cabin door before 2200 hrs the night before we docked back in Barcelona. the ports we did manage to dock in, had the times shortened, both arriving later and leaving earlier. The excursions booked though Carnival were rushed and less than accommodating with "free" time to shop, eat a cafe, etc. We cancelled our excursion in Naples so we could just walk around the city, as that was the ONLY port close enough to do that; all the others were a 90 min drive to get to the place we paid to see (i.e., Rome 90 min drive from docking port; Sicily 50+ min drive to Taormina, Pisa 45+ min drive from Livorno. etc). Also, when we booked all of our carnival excursions, via the website, prior to sailing, the descriptions all say "beautiful drive" "scenic views" etc ... NOT. Every drive to the place we paid to see was through inner cities, freeway areas and less than beautiful, to include a bus driver in Rome who had to stop, waste our tour time to figure out how to turn on the windshield wipers so he could drive in the rain. The food was horrible. Powdered eggs for scrambled and omelets. The same choices all 12 days; no variation, no change. Most of the 'hot' food was cold even before you sat down at a table. Lunch and dinner were the same day after day; no imagination in the choices. Baked potatoes and white rice with every dinner; no flavor, nothing for the price you pay. The shows and comedians were less than adequate. Same shows, same 2 comedians every night. Once you saw them, what's left? The big screen by the main pool was never used during the day and played one 1990's movie at night. If you wanted to see a movie on the six sea days you would be forced to pay over $10 for ppv or to go to a small theater on the ship. No activities except bingo and trivia every single day. My husband and I walked the decks for six "fun" days at sea, desperate for something to do. The crew and staff were rude and less than happy. They were curt at the guest services desk; sometimes with obvious disdain for our anger at being stuck on a ship for six days. The casino bar was the only one with TV's for entertainment and they refused to change the channel and showed only soccer or tennis the entire time. The Internet cost almost a dollar a minute. The elevators didn't work at least two thirds of the time and on a ship that holds over 4000 guests, there were only 2 self-service laundry rooms w/ only 3 washers in each one .. AND it cost $3.25 per load to wash and another $3.25 to dry the clothes. I could go on forever ... I will never sail Carnival again and I hope anyone who works as hard as my husband did to try and make my dream come true, goes elsewhere as well. This vacation was a complete failure and my dream was ruined. Read Less
Sail Date October 2012
Unfortunately this is the first and last time we will ever travel with Carnival. We are experienced cruisers having done over 20 cruises but never have we been treated like this before. Embarkation was good and our cabin at first site was ... Read More
Unfortunately this is the first and last time we will ever travel with Carnival. We are experienced cruisers having done over 20 cruises but never have we been treated like this before. Embarkation was good and our cabin at first site was nice we had a balcony on deck 6, however we didn't need to go to any of the shows in the theatre we could hear them all from our room! That said we were out of the cabin most of the evening so it didn't bother us too much. The shows however were duplicated on many occasions and therefore on quite a few evenings there was little to do. However that was the least of our problems! Dining We had 2ND sitting in the Blush Restaurant it should have been called the Rushed Restaurant! Our waitress whose name I cannot even remember she gave us so little time was on a mission every night to get us out of the dining room as fast as possible the food was very poor often cold and in edible many times things were sent back or just not bothered to eat, she would serve us all at different times taking plates away and serving other courses all out of order and never offered coffee, when we asked her how long she had worked for Carnival (thinking that she may be new as this was a new ship!)she said 7 years I am amazed that she has been able to last that long with that attitude! We never saw a wine waiter so couldn't get a drink with our meal so had to resort to taking one in with us and the maitre d never showed his face. In the end we gave up going to the restaurant as it was a total disappointment to us and ruined what was an important part of our holiday. Cabin our cabin was nice and the bed comfortable but we had a child with us and they made up the sofa in our room on day one and then left it as it was refusing to change back to a seat during the day?also our room was serviced often only once a day never dusted you could write your name in the dust on the windowsill and glass shelves in the bathroom and our bed sheet had the same stain on it for the duration of our stay.Staff This was our biggest disappointment of all never have we been treated so rudely and indifferently by staff members it was really upsetting the attitude was disgraceful. We did complain on 3 occasions to the guest services about the issues we were having but nothing was done. The ship itself whilst lovely to look at was way to overcrowded and the swimming pools way too small you had to wait for people to get out of the pool for space to get in and not to mention the infestation of cockroaches we encountered on our last sea day, when one ran up my leg it was the last straw! We have complained bitterly to Carnival and asked for compensation we paid a fortune for this trip and feel very ripped off,Carnival however think that a simple apology and telling us that they will forward our concerns to the relevant department makes it OK , they have washed their hands of us now that they have had our money they don't care. Read Less
Sail Date August 2012
Our experience on the Breeze was poor. Overall the ship was over crowded and had long lines for simply everything. There are no relaxing drinks by the pool or lazy games of ping pong, just lots and lots of people all standing in line ... Read More
Our experience on the Breeze was poor. Overall the ship was over crowded and had long lines for simply everything. There are no relaxing drinks by the pool or lazy games of ping pong, just lots and lots of people all standing in line everywhere. The lido deck has inspired the term "combat dining". In the mornings they would run out of coffee, coffee mugs and even regular cups, very frustrating. The room steward was nice but did not put the pull out bed back in the mornings (as I have seen on other cruises). The staff was overwhelmed with the number of people and service and courteousness suffered. The excursions were like kindergarten field trips and overpriced, I did better in several ports "winging it" and got more personalized and less expensive excursions. I got very tired of the cruise director announcing over the pa he had a big day planned for me on board and it would "only cost you xxx more dollars!" My personal fav was when he said he had a big day planned for me at the onboard gift shop. I did enjoy the destinations and the ship is nice and new but it was just plain overcrowded and I have never been so happy to leave. I am tired of stepping out of one persons way only to be in another's, and the people were not polite. I will not purchase a cruise on Carnival again. Read Less
Sail Date July 2012
Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening. First, the lines are long. There was a long line to get our boarding passes, with hundreds of ... Read More
Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening. First, the lines are long. There was a long line to get our boarding passes, with hundreds of passengers crowding to get to the check in desks. Next, there was a long line waiting for boarding pass photos due to equipment failure. Want a glass of water in the Lido dining room? Well, the water dispensers are crowded into corners, with no logical way to form a line to get the water. The buffet lines are long, with people cutting in, because the milk is between the salad and entrees. Once you get your food, you'll need to wait for a table, as they are either crowded or full of dirty dishes, waiting for the staff to clean. Going ashore in the ports are chaotic, as passengers fight to get on the shuttles. We had to wait in line 45 minutes to get through security to get back on the ship at Venice. The 24 hour ice cream was out of order at least 50 percent of the time, and the most appealing food in the dessert bar was for decoration! The buffet food was typically bland, and breakfast was the same everyday. There are some options for custom omelets and sandwiches, but be prepared to wait in long lines to get some. The pasta dining is free for lunch, but the pasta was undercooked, and we received the wrong food. The main dining room improved significantly on the 3rd night, after a new maitre'd was brought in. Hopefully some new management will arrive for the other dining rooms soon. Be prepared to pay for extras on this ship. There is a dessert and coffee bar, but they charge per item. Want to watch a movie in the thrill theater? You'll have to pay. Want to use the internet on-board? Better take out a mortgage. On the bright side, the dining room staff and room stewards were great, and among the best that we have seen. Now, they just need some better managers. Read Less
Sail Date July 2012
We were booked on the 2nd sailing of the Carnival Breeze. I try and be very laid back in my critiquing but there is so much to critique about the Breeze. The embarking went every well and we were in our cabin and to the library by 12:30. ... Read More
We were booked on the 2nd sailing of the Carnival Breeze. I try and be very laid back in my critiquing but there is so much to critique about the Breeze. The embarking went every well and we were in our cabin and to the library by 12:30. Walking to the library you could see the soiled passage ways and steps from the previous cruise. I wondered how they would look after a number of cruises and lets just say after ours they looked even more worse for the wear. Our cabin #6477 had a very nice size balcony but there is little drawer space for 12 days. We were directly over the piano bar and near another of the night clubs and unless we relaxed with a number of beers it was tough to fall asleep with all the noise. Very poor planning on our part and on the design of the ship to have cabins above such noisy areas. We went to one of the shows and it was very entertaining but short...less than 35 minutes. The rest of our down time we spent with reading books from the library. Our balcony was one deck-up and down wind of the barbecue that was opened sea days and you could definitely smell it when we were out. During the sea days people as usual got up early and grabbed up all the beach chairs around the pool but a lot of them never were in use...just towels sitting on them. I read how the policy was to remove the towels after 30 minutes of non-use but We never saw it happen. Our dining room experiences were fantastic because of our waitstaff. Atmaja was a gem and we requested his section every night. The food on the other had left a lot to be desired. I'm not a big eater but I can honestly say I never left feeling full. We ate in the specialty steakhouse for our anniversary and the food was very good but the variety was just not there and the main dining room had a more varied dessert menu. The first day lunch buffet was fantastic, I just wish it had stayed as great the rest of the cruise. We were able to only eat in main dining room for breakfast on certain days and when we asked to a seat by the windows it was like we were asking for gold. When walking around the ship there were cups and room service trays laying out for hours, that along with the dirt on the floors made the ship seem unkempt. The one bright point was the itinerary, the only port we didn't like was Marseille and kudos to the staff for getting transportation rounded up for Venice when a 24 hour strike of public transportation hit. Our last night in the dining room was very nice and leaving all the friends we met was very sad. We had saved all the towel creations from the first night and wanted a group picture with them the last night. But when we came back from dinner they were all gone so that left a bad taste in our mouth. All and all not a bad cruise, just not one that left you wowed about going and spending your hard earned money on. After planning for almost a year it was a let down in many areas. The debarkation was a joke. The cruise director kept plugging for people to walk off on your own and when we left our cabin at 6:30 we had trouble getting thru the passageways and had to weave our way down. Read Less
Sail Date June 2012
Carnival Breeze Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 4.0 3.9
Enrichment 2.0 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 4.0 4.0

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