Sail Date: June 2013
Our first cruise was on the Magic and we liked it so much we decided to book on her sister ship the Breeze. They may be sisters, but they are nowhere near the same. The ship is new and has some bells and whistles that the Magic doesn’t ... Read More
Our first cruise was on the Magic and we liked it so much we decided to book on her sister ship the Breeze. They may be sisters, but they are nowhere near the same. The ship is new and has some bells and whistles that the Magic doesn’t have, but those couldn’t make up for the number of negatives.The design of the dining areas, from Lido to the dining room was poor. Service was below standard. And things seem more disorganized.The one plus – CD Butch who was amazing.Embarkation – We purchased Faster to the Fun and were pleased with our choice. I would definitely do so again. I did find that our luggage took longer than expected to reach our cabin, but I might have been unrealistic in my expectations on timing. The cruise center in Miami is great, well designed. Even if we didn’t have FTF I think we would have found the embarkation process extra smooth compared to Galveston, our last port.Stateroom – We had a suite, which was very nice. Good size for four people. The extra balcony room was much appreciated. The color and décor was very nice and tranquil, it felt like a hotel room.Ship Info – The ship is nice looking and obviously new, but the design is very odd in areas. The lower Blush dining room is chopped up and hard to navigate. A lot of the tables are in weird places making sign lines poor. Good luck watching the waiters entertain you. On the Lido deck, the marketplace has walls which reduce the walking areas and sign lines, producing a number of bottleneck areas.Dining – As I mention elsewhere in the review, the dining room service was poor. The food quality itself was surprising, and not in a good way. Despite having the same menu as our last cruise, the food preparation was not nearly as good. Things were clearly overcooked and reheated. On the Lido deck the buffet was as expected. The Blue Iguana and Guy’s Burgers were both great additions.Children's Clubs – My daughter loved Camp Carnival and asked to go frequently. The staff there seemed to do a good job remembering the kids names and were quite caring.Staff & Service – Our room steward, despite being in a suite was nowhere to be found. He never came to introduce himself to us and didn’t check on us. This was quite a difference from our first cruise on the Magic, where I room steward was there every time we opened the door or walked down the hall. The dining room staff also left something to be desired. It might have been the location of our table, in the corner, but it took 15-20 minutes each night to get our menus and orders taken. Appetizers were at their fastest 30 minutes after we arrived, on the slowest night 45 minutes. This is an unacceptable wait, especially when you have a child with you. They are not that patient.Entertainment – Lot of people complain about the new Playlist production shows, I rather liked them. They reminded me of a concert, very nice quality.Disembarkation – We did the self-debarkation – excellent decision if you can do it. We were off quickly and had no wait at customs.Summary – While we were very excited to sail the Breeze after our experience on the Magic, I was quite disappointed with the actual experience. My traveling companions, who were first timers, seemed to enjoy the trip, but I knew that Carnival can do better. I am not sure if it was the overwhelming number of guests – the ship was packed, or the crew, but it was not as enjoyable. Read Less
1 Helpful Vote
Sail Date: March 2013
This was our 4th cruise on Carnival. We loved the first three and always said Carnival was our favorite cruises but, no more! First of all the ship is nice and lots for the kids to do. My only complaint about the actual ship is the ... Read More
This was our 4th cruise on Carnival. We loved the first three and always said Carnival was our favorite cruises but, no more! First of all the ship is nice and lots for the kids to do. My only complaint about the actual ship is the layout on deck 3 & 4 with the dining room in the middle of the ship. You can't get through so you end up going up and then down and if that isn't bad enough they let the photo gallery close off the only walkway!!! Here is the problem with Carnival, they are cutting so many corners to save money that the cruise experience is ruined. The beds are now rock hard (and the sofa is even harder), when they use to be one of the most comfortable. The cruise was 8 days, 3 days at sea and the entertainment was terrible! There were 2 nights with no shows, one night was a comedy juggler, one night hypothesis, the rest was the ships singers and dancers. It use to be only one night of the ship's singers and dancers! This is the first cruise that we had no entertainment for the evening!! The only good thing was the LOVESOULJAZ band that were great but only had a little side area to perform in with very little seating. The next big disappointment was the dining room. The menu was very limited, very few new items each night. Food was terrible quality and service poor. There was not one night when someone at our table did not get something they ordered. The kids meals either came out way early or way late. With mandatory tipping I guess the serving staff just doesn't care anymore. In fact the waiter on the last day for breakfast was just plain rude! Food on the Lido deck was better but they didn't accommodate the port times. We got into one port at noon but they didn't start serving lunch until noon! Another port we left at 7:00 but they only had pizza and deli open for dinner! Really! How do they expect you to eat? Also no more towels or water when you are getting back on the ship. When you are leaving the ship you always get a survey to fill out, not this time. Apparently Carnival doesn't care about their customers anymore. Read Less
Sail Date: February 2013
I have never written a review and I tend not to put a lot of stock into what people say in the reviews because my experience has been that reviews are subjective and everyone has a different set of criteria. Well this is one boat that I ... Read More
I have never written a review and I tend not to put a lot of stock into what people say in the reviews because my experience has been that reviews are subjective and everyone has a different set of criteria. Well this is one boat that I wish we had taken the reviews seriously. Plus our experience with Carnival up until this point has been positive, so again we ignored the reviews. We are done with Carnival for a long time. I will start off with the positives. The boat is big and beautiful and the crew is always cleaning it. The downside of all that cleaning is that it happens at the most inopportune times. For example, in the middle of your breakfast in the Marketplace Cafe, it is not unusual to smell bleach or pine sol. Or to have big fans blowing because they washed the carpets. I just think they could find a better time to tackle these tasks. I did feel that the ship was "germ" free. You did not see any sick passengers and they had hand sanitizer and tissue to hold the door knobs every where. They were doing a good job at holding off the viruses. Now the negatives. First off, if food is important to you don't choose this ship. Breakfast, probably the best done meal of the day that they prepared, had long lines for the specialty foods like omelets. Otherwise, there was an adequate selection of breakfast foods. This cruise ship needs to do a better job laying out the food. People stood in long omelet lines to get a slice of cheese that had nothing to do with an omelet. But it was all roped off, forcing you to stand there. The layout of food in the Marketplace made no sense at all. Lunch - One of the two good lunch venues was "Guys Hamburgers." The staff was friendly and the fries and hamburgers were delicious. But how many hamburgers can you eat? This seemed to be the only venue with food ready and available beyond limited hours. The Marketplace Cafe's selection was like a cheap buffet at Chucky Cheese if you know what I mean. I have never been on a ship where you couldn't get a salad. I am very serious. There were very limited salad fixings and the time for the Marketplace to be open was very limited as well. There was a pizza venue. The lines were long and they literally cooked one small pizza at a time. Pizza was touted as being available 24 hours a day, but you had to stand in line for 40 minutes sometimes when you only had 4 or 5 people in front of you. In my opinion, pizza should be made a head of time, especially during peak hours such as days at sea. The best food we experienced on this boat was the Jimmy's Barbecue. It was FANTASTIC. However, it is only open on days at sea for a limited amount of time. On the third and final day at sea, we were there at 1:00 p.m. but because the lines were long, and I mean long, we decided to play a little cards and keep checking the line. (Only open noon-2:30.) About 2:10 p.m. the line was much shorter so we went up to get in line when we were very rudely told NO. That there wasn't enough food. We were taken aback because we could see the food and said we only wanted the "pulled pork." Again we were told very rudely - NO. Even if there wasn't enough food, we should have been allowed to get in line and if the manager felt compelled to say something he could very nicely have said that they only cook a certain amount and he could not guarantee what would be left. That we would have understood. There was a Mexican venue that was o.k. at best, but the crew was nice. The dining room experience was the worse we have ever had. We had 3 different head waiters. They just couldn't seem to get it right. On top of that the food was extremely slow coming out of the kitchen, cold when served and the selection and food itself was much like a two-star cafeteria. Such a disappointment. Not everyone at the table got their food at the same time, and sometimes, we didn't even get offered coffee. It was just a big disappointment. There were a couple of "soft serve" ice milk machines. Notice I said "ice milk." You could see that the kids love getting their own. It was disappointing that there were no afternoon cookies or pastries. When the Marketplace closed up shop at 2:30 or 3:30 - that was it. You could get pizza or burgers. Our dining room table was in a poorly designed back room. We could not see what was going on and the place was like a refrigerator. We soon learned to bring our warmest jackets or sweaters with us if we didn't want to freeze. I will never again accept a "bad" table. We should have asked for our table to be changed immediately, but we always feel bad for the waiters. Our cabin steward was great. He was there for us and the room was well cared for. We chose a balcony and we were glad we did. The increase in cost is substantial, but it was worth it. Even though we were with another couple, we did use it. I don't think we have ever experienced as many rude people as we did on this ship. I went to the excursion desk to ask about a beach excursion. My question was what is there, and I got a very rude "the beach." I'm sure he knew I meant what amenities because he soon changed his tune after he saw the look on my face. We also experienced something on this boat that we have never seen before. The staff spent a lot of time talking and flirting. That was never heard of before. We actually witnessed them making plans to meet after work, while we stood there and waited to be waited on. Seriously! I could go on and on, but I think I've given you enough to work with. What I've realized is that new cruisers may think they died and went to heaven on this boat, but since our experiences have been so much better, we can't help but compare. It wasn't all bad. We had a great time. I just think that Carnival has "cheapen" their cruises to a point where quality is going to suffer. Oh yes, one more thing. If you are a coffee lover. Bring some Folgers dipping bags. The coffee in the Marketplace Cafe is instant, I'm pretty sure and just plain awful. The coffee being sold on deck 5 is made from 3 shots of espresso and hot water, hmmm not much better for $2.00 a cup. We actually chose this boat because it was new and we were always under the impression that the cruise lines took their best chefs, and workers and put them on the newer boats to promote them. Thinking this we felt we paid a little extra. We could have waited until the boat was a little older or gone on another cruise. Read Less
Sail Date: February 2013
We went on the Easter Caribbean cruise leaving out of Miami Feb 2nd for 8 nights. I will make this simple and list the pro's and con's after embarkation. Which was a Breeze! We walked in, went thru security in a flash. Went to a ... Read More
We went on the Easter Caribbean cruise leaving out of Miami Feb 2nd for 8 nights. I will make this simple and list the pro's and con's after embarkation. Which was a Breeze! We walked in, went thru security in a flash. Went to a holding area for about 15 minutes then on the ship. Had our luggage by 3:00. Pro's LOVED Guys burger joint! The burger and the workers there were AWESOME! Loved the Blue Iguana where they make the BEST breakfast and lunch wraps. The Rum Bar was So Yummy and fun workers. The ship decor is very pretty and inviting. The Piano Bar with Ron was the highlight of the ship! He is so personable, Hilarious and talented! Had to visit the Infirmary. The DR was WONDERFUL!!!! the Italian Restaurant has FREE lunch and it was good! They don't advertise it. Bought the drink package. Was well worth it with both alcohol and non-alcohol drinks and they DO NOT water the drinks down. They are VERY STRONG!! We had the BEST room steward!! He was so sweet and always happy to chat with us. Con's Our door would not lock. Took 2 days of calls to get it fixed. Our sink clogged 2 times. The beds are so HARD!! We both had neck/back issues all week they were that bad! One night in a hotel and we were good as new! Security was called to 2 rooms(one across and one next to us for MAJOR Disputes in the middle of the night) took them a half hour to get there!! There is NO Adult Pool. ALL THREE are kid friendly! Seriously if they have the slides area and main pool why is the back pool NOT adults only?? Serenity is right above the kiddie area....hence the kid noise all day. If you are not up by 6:30 a.m. you wont get a chair anywhere but on deck 5 where the extra chairs are. We had a balcony. The noise from the hot tubs and restaurants/ bars was non stop!! Not to mention the smoke from the BBQ on sea days. For the ENTIRE ship there is 2 towel stations. 1 by main pool with one person working and one in serenity. Being on Deck 9 we had so much noise all night long from the buffet area above us. Dinning room (BLUSH) was pretty and the singer great. The food was awful and the service was worse. You got offered bread and water ONCE!! We ordered wine and it would show up with dessert. We went 4 times in hopes of it getting better and never learned our servers names or even chatted with them. I was tables of 9-12 in rows or round tables and like a fast serve cafeteria. The Lobby bar was no only so packed after 5 that you could not get a seat but also impossible to get a drink. The Mezzanine was so packed every night that it was unbearable. It was horrible!! VERY small casino that you had to walk thru to get to other end of ship. The gym was half the size of the gyms I have been to on much smaller ships. Stood in line for 35 min to get BBQ and finally left with out food. VERY VERY few Bar servers walking around the pool/serenity areas during the day. Just got up and got our own drinks. Spoke with so many up happy people on this ship and workers that talked about not liking the big ship and the people were more rude. The workers are over worked and if they are not happy no one is happy! We are happy on most any cruise but Carnival has failed on this ship. It is 20% larger than the Freedom of the Seas RCCL and MORE people and less workers. This left us with a bad taste for carnival and wont be sailing with them anytime soon. As for Ports...Tortola and Antigua were AMAZING!! WE have been to ST Thomas before and Nassau had 5 ships in port. It was as packed as the Breeze! We like to have a fun and relaxing vacation and this was far from it. Do your own research but I would not recommend the Breeze to any one I know! Carnival is trying to get more people onto the ships and it is causing the lack of enjoyment, service ect! Read Less
2 Helpful Votes
Sail Date: January 2013
We went on this cruise with my husbands family who are die hard Carnival fans. We have cruised with Royal Caribbean 4 times, but decided to try Carnival with his family and thought the Breeze would be perfect since it's their newest ... Read More
We went on this cruise with my husbands family who are die hard Carnival fans. We have cruised with Royal Caribbean 4 times, but decided to try Carnival with his family and thought the Breeze would be perfect since it's their newest ship. I'll start with the pluses. Embarkation was a smooth and easy process. We were onboard and eating lunch by noon after arriving at the port around 11:30. My niece and nephew loved the water park and spent lots of time going on the water slides. Guy's burgers were very good and we ate lunch there several times. We were always able to find chairs at the pool area. Our room was nice and we enjoyed the cove balcony. Grand Turk was a nice port of call for a beach day. Now the negatives, which is a much longer list. The entertainment was horrible. I'm used to Royal's broadway type shows and the entertainment on the Breeze was almost laughable. We went to the welcome show which for the first half hour was the cruise director Butch, then a half hour preview of Latin Nights, which was just singing and dancing, one song after the other. I had no interest in seeing the hour long performance, especially after seeing a half hour preview. We wanted to see the Brits, but the showing we went to was canceled due to an illness. People get sick, I understand that. So we went to the rescheduled show, and about halfway through there was a technical difficulty. After waiting for about five minutes we decided to leave and go to dinner. Speaking of dinner, the service on the ship was completely inadequate. The staff did not seem to care about you at all. They did not ask you questions about your day or even recommend dishes. They were there to do their job and no more. Several nights we had to wait quite awhile for drink refills. I had dirty silverware that needed to be replaced. The food was ok, nothing to rave about. My husband has a nut allergy and before ordering dessert asks if there are nuts in it, to which the waiter always looked at him like he was crazy and would have to go check. Many of the desserts did have nuts, which weren't listed on the menu. One night my husband asked for ice cream and fresh berries for dessert, which he does regularly on Royal. They told him berry requests had to be done 24 hours ahead of time. We ate at the buffet for breakfast. The eggs were really gross, everything else was ok. There is no adult pool. Serenity is the adult area. It has a hot tub but no pool, and is located right next to the kids waterpark. Two small pools for a ship that holds so many people and neither were adult only. We made it to the comedy show after two attempts. The first try we waited in a huge line that wrapped down the stairways, blocked the elevators and went down the hallway. When the finally let us in there were no seats available. People were saving seats everywhere. When I told a worker that I had been waiting in a long line and wanted a seat that people were saving they did nothing. I wasn't willing to stand, so we left. Went back two nights later and got a better spot in line and found a seat. After the first comedian they cleared everyone out and I had to stand in yet another line to see the second one. The gym was very small and hot. The ship itself seemed dark and closed in to me, not like the large open promenades I enjoy with Royal. To sum things up the service was bad, entertainment was horrible, things were unorganized and I would not recommend the Breeze. Read Less
Sail Date: January 2013
First, please know that I'm a huge Carnival fan. Nine Carnival cruises so far and I've introduced many friends to Carnival. Often I've had to convince people - "No, Carnival is really great, don't believe what ... Read More
First, please know that I'm a huge Carnival fan. Nine Carnival cruises so far and I've introduced many friends to Carnival. Often I've had to convince people - "No, Carnival is really great, don't believe what you've heard!" Sometimes we try another line, but we always seem to come back to Carnival. We travel with friends, anywhere from 6 to 12 people. We usually book our next cruise while onboard or right after we get home. That's what we did after our January Breeze sailing - BUT - next time we are trying Celebrity. Here's why: while the Breeze is an amazing ship, the food and entertainment were consistently disappointing. And for us, those are the things we look forward to in a cruise. When a hamburger (Guy's) is the best meal on a ship, you know there's a problem. Most meals in the MDR were cold and bland. Same for the buffet food. And don't get me started on the powdered eggs. Really, is Carnival saving enough money that it is worth all the complaints on the cruise review boards? Just not what we'd come to expect from Carnival. As for entertainment, we missed the production shows of previous cruises. Seriously, putting the same band that plays most other nights in a bar on the big stage does not make for a special, exciting experience. We could never get into a comedy show due to the lines and small venue. The thump-thump-thump of the deejay near the pool was awful. We would rather pay more than have such a downgraded experience. So, I guess it's time to try something new. On a positive note, like I said, the ship is fantastic! We especially loved the decor, the pool area, and the water slides. Ron in the piano bar was fantastic too. I hope someday things go back the way they were with dining and entertainment on Carnival. They seem to be either cutting back just to save money, or trying to keep prices artificially low. But you know what? Most of us know what a great value cruising is, and we don't mind paying for it. Just don't take a first class experience and turn it into something so much less. Read Less
Sail Date: December 2012
Embark and Debark were smooth and trouble free. Ship is a nice looking ship. All brand new. For the most part easy to get around. Food was pretty good. Dining room service was good our waiter was excellent. That was not the case ... Read More
Embark and Debark were smooth and trouble free. Ship is a nice looking ship. All brand new. For the most part easy to get around. Food was pretty good. Dining room service was good our waiter was excellent. That was not the case for our friends they had to go to the buffet after day 2 their 2nd seating waiter was so slow and food was coming out not even warm. The lines at the Lido Buffet were long. Unless you have breakfest at 7am may be ok after that forget it. Punchliners breakfast was 2 hours. Too long lines and too slow service. It took awhile to get a drink at the nightclub and piano bar...Only two bartenders there so you have to wait!! We had the 6M cabin with 1 1/2 baths which was very nice and roomy with nice closet space and the two bathrooms came in handy. There were only 4 shows that involved the dancers dancing to different styles of music...Latin, Divas, Motown and Brits. Same old same old....sing and dance. There needed to be other types of instead of just the singers and dancers...oh wait but that costs the cruiseline money. A couple of nights we were board so we did the thrill theater which was cool. Out of boredom we took alot of Carnival Pictures the photographers do a great job. Taking pictures killed time. Your fellow cruisers are your entertainment. The activities involved alot of trivia....If you love trivia this is the ship for you. Dodgeball was scheduled one day at 11am we went up to the sports deck at 10:55am and no cruise staff showed up...cruisers were there ready to play....finally we left only later to find out by a cruiser that after we left the staff member came up. If Dodgeball is scheduled at 11am the staff must be there waiting for the cruisers not the cruisers waiting for the staff....I've never come across this on Royal....every activity and show starts right on time on the dot. Carnival staff does not seem to care. Also other activities we attended did not start on time either not 1/2 hour late though. The deck parties were fun. A fight almost broke out and was quickly stopped by staff and security. Music around the ship was good and bad.....Eddie & the ? (forgot their name) were good usually found mid deck 5. DJ's play alot of rap on the ship....If you love rap this is the ship for you. The nightclub starts out with dance music then nothing but Rap is played the rest of the night. Punchliners comedy is a big mess.....two days of shows Monday and Thursday. Shows are 7:30 and 8:30 both family shows then 9:45 10:45 11:45 adult shows. We saw the 8:30 show and wanted to see the 9:45 show however the crew member told us we need to exit the theater and go on line there were others already waiting outside. So we followed the rules along with a few other cruisers everyone else stayed in the theater for the next show. Now the people in line outside want to come in but there is only a few seats available so some cruisers walked over to the casino to get chairs and carried them into Punchliners. One cruiser was so mad that he waited on line so long and could not get in he started shouting and cursing at the people that never left the first show....what a mess at that time we left it got ugly and I did not know if fights would break out. Meanwhile while all this is happening there is no crew member around. Carnival why not put on more shows each day the comedians were on the ship all week I saw them they did not get off the ship. Or do what Royal does a reservations system or hold comedy in the showroom so everyone can get in. There were other incidents one involved a bartender charging another cruisers drinks to my seapass account. I disputed the bill at the desk and they did credit my account however that night that bartender confronted me that I did have those drinks. I don't drink Barcardi Martini's or Chocolate Martini's!!! Thank god it was the last day of the cruise and I did not have to deal with this bartender. Carnival is a low budget cruise line and it shows. Some cruisers are very poorly behaved and rude. The Breeze crew are way over worked and try but can't keep up with the passengers. Many don't want to be there and it shows. Not their fault it's Carnival that downsized its staff. Being on Royal and Celebrity then on Breeze...it was a big downgrade. Spend more and cruise on a more upscale line. Read Less
Sail Date: December 2012
Overall, we were very disappointed with our 18th CCL, marking 120 days. This experience, plus the experience of our last 3 CCL cruises is causing us to put a hold on further CCL cruises, and we have our 5th Dream cruise booked for March. ... Read More
Overall, we were very disappointed with our 18th CCL, marking 120 days. This experience, plus the experience of our last 3 CCL cruises is causing us to put a hold on further CCL cruises, and we have our 5th Dream cruise booked for March. That one is in serious jeopardy. Although, (tongue in cheek) Carnival did send us a welcome email following the cruise to our new "red" VIFP status. Seriously? To put this in context we are 40 something DINK. We have taken a total of 33 cruises over the last 17 years to the Caribbean, Alaska, Pacific Coast, South America and Europe on 8 different cruise lines. We have been loyal to CCL as you can tell by the ratio of their cruises. What I liked: spa cabin - beautiful Cloud 9 thermal suite - so relaxing Waterworks - too much FUN Past guest party - fun Serenity - relaxing Library - lots of new books, great variety. Ship - it's stunning, gorgeous and a joy to walk around. Too bad Princess doesn't own it. What I didn't like: Service - slow, no initiative, where has the joy gone? Food - MDR food was never hot, they never brought the appetizers in the order requested. Lido: deli is great, why does only one guy work there? Line as long as Mong Wok. MDR - jammed in like sardines, slow service (anytime dining) Amenities - had to continually asked steward to replace items, like glasses, shampoo... Punchliner brunch - go for the food but don't pretend like there's a comedy show...3 minutes of nothing. But we did get to use our drink coupons. Library - can't access half of the books because the librarian can't leave the bar side to go to the family side (without a sigh and looking up the liquor). Can't return to anywhere but the library during regular hours or you get a $25 charge per book. Used to be able to return to GSD. Get a drop box for pete's sake. But thanks for calling at 11 pm to inform me of the charge to my account. Thermal Suite - how can so much of this can be so non-serviceable after only a few months? Pool couldn't keep the temp, the shower was broken, and the Staff spend way too much time putting glitter on their eyes instead of becoming knowledgeable about the product. Gong Show spa staff. Room Service - ordered, never came. Ever. VIFP rooms supposed to be ready on embarkation. Not. Luggage - VIFP supposed to be given priority. Not. And it was broken on disembarkation. Guy's burgers gave me gastro issues. I was brave enough to try another one. Yep, same result. RFP wings were greasy and slimy. Service was uninspired. Didn't get the RF coaster under my RF beer. Hello? Laundry credit - this is improperly handled by guest services/accounting. If you are platinum, beware of the phantom OBC which really isn't an OBC at all. This is the shortened version of what I sent via the post-cruise survey. We followed up with a Princess cruise right after and the difference in everything was amazing. We did miss the Thermal Suite but that's about it. Lots of folks had fun on this cruise and had no issues. I'm glad. This was my experience and the things that bothered me may not bother you. That's okay, that's the way it works. Read Less
Sail Date: December 2012
Our very first cruise was 25 years ago for our honeymoon. We went on the then new Carnival Celebration. We got hooked on cruising but not with Carnival. We decided to return for our 25th anniversary and try them out again aboard their ... Read More
Our very first cruise was 25 years ago for our honeymoon. We went on the then new Carnival Celebration. We got hooked on cruising but not with Carnival. We decided to return for our 25th anniversary and try them out again aboard their newest entry to their fleet..The Carnival Breeze. I must say that the decor was certainly underwhelming but I knew that the Farkus touch and bling would be gone. Our Cove balcony stateroom was quite nice except for the artwork that looked like my 2 1/2 year old grandson created it in nursery school. I can't imagine why with their connection to Park West. Our embarkation was surprisingly easy and we arrived earlier than the e-mail we received suggested which was 2-5. The ship is big but surprisingly easier than you would imagine to get around. The pools were incredibly small considering that the ship had 4200 passengers. The seating areas were also not designed well as I believe that space was used for all the eating venues and bars of which there were many. The hot tubs were mostly located on the Lanaii which we didn't even know about as we never found an indication that they were there. Maybe our fault but not entirely. I would certainly suggest an incabin video touring the entire ship. We had anytime eating and were pleasantly surprised that we were given our requested table for 2 at 7pm each night. The Sapphire dining room was bland as was the food. Our head waitress was great though. We thought all the food was fair at best. Hubby loved Guy's hamburgers. The most awful food was the scrambled eggs. I am not sure they were eggs at all. Those have got to go! We did not try out the steakhouse or Italian restaurant and we don't eat sushi. The pizza was fair. None of the breads or desserts were great except for melting cake. The entertainment was poor. Hasbro game shows for two nights! You have to be kidding. The Playlist Latin Nights lacked talent altogether. Hubby and I needed this trip as I had open heart surgery in March. I didn't have to worry about anything exciting me too much! We will cruise again but probably not on Carnival. Read Less
Sail Date: November 2012
This was our 7th cruise. 2 on Carnival - 3 on Princess - 1 on RC and 1 on Celebrity. We booked the Carnival Breeze for our 25th Wedding Anniversary and because it was a large brand new ship and had a very nice itinerary to Grand Turk, ... Read More
This was our 7th cruise. 2 on Carnival - 3 on Princess - 1 on RC and 1 on Celebrity. We booked the Carnival Breeze for our 25th Wedding Anniversary and because it was a large brand new ship and had a very nice itinerary to Grand Turk, Dominican Republic, Curacao and Aruba. Pre-Cruise Hotel Stay: Park and Cruise package at Hampton Inn and Suites - Blue Lagoon in Miami - EXCELLENT location, room, shuttle to Port and secure parking - Highly recommend Embarkation: Left Hotel at 10:00 A.M. and arrived at Port at 10:15 A.M. Boarded the ship at around Noon - not too bad - we like to get there early. Cabin: Interior cabin - adequate - Bathroom is roomy as you would expect on a ship. You have to put your key card in a slot every time you enter the room so that lights stay on in room. You take the card out when you leave and the lights go out after about 5 minutes. Annoying at first but you get use to it. You will end up in the dark a few times when you forget. Our room Steward "Owen" was very good and kept room clean and was undetected most of the time but available when needed. Nice job Owen!! Dining: We did anytime Dining in the Sapphire Dining room. We locked in the same table and wait staff each night at 6:00 P.M. Table 318 for two. Nice spot. Food was OK. Mr. G and assistants were good and attentive to us - remembered our names and preferences. Although the wine and Drink ordering seemed to be out of sync. Breakfast at the Buffet each morning - had to wait in lines for everything. The layout is not right and this combined with the staff that seemed inexperienced made for a lousy experience each morning. Ate in dining room for breakfast once - service was understaffed and got better from what I heard. Service: Staff seemed unsure, untrained as if they were trying to figure out what to do at times. Seemed like they were short staff and have cut too many corners at the customers expense. Yes this is a new ship but Carnival put the wrong management staff on this "First Time" cruise to the Caribbean. Entertainment: What a disappointment - The 4 shows were totally lacking - basically singing, dancing with a light show to 4 different styles; The Brits, Divas, Motor City and Latin nights. They were at odd times and seemed to be out of sync, schedule wise. Perhaps I was expecting too much and comparing it to Celebrity and Royal?? Ports: We did not book anything through the Ship. Grand Turk - not much to do - beach close by with great views of the ship. Dominican Republic - missed this port due to a medical emergency on board. Had to turn around and meet the Coast Guard to lift patient out. Handled well by Carnival and hope that fellow passenger is doing OK now. Curacao - Great port and lots to do - we did a city tour on a bus for $25 per couple and then ended up at a Hotel pool near by the port. Aruba - Great port - lots to do - Beach was wonderful. Debarkation: Exactly as expected.....Chaotic - Again new ship and first time coming back to port but Carnival has done this a few times. Overall Good Points: Met a lot of nice people on the cruise and it was a nice break from the normal routine at home. Overall bad points: The ship and service were very disappointing. It seemed that something was lacking on this ship in regards to service and the whole cruise experience of feeling like you are being taking care of when on board. Perhaps this is Carnivals new way?? OR since it was the first trip out to Caribbean they don't have it together yet? Really no excuse for all the lines and lack of attention to service. Talked to many fellow cruisers of different cruise experience and the majority felt the same way. There were several groups on board this cruise and many first time cruisers. Our Travel agent was on board with us and saw first hand many of the sub par "Carnival Moments" as I began referring to them as. It appeared that the staff was unsure of what to do. They lacked interest in the guest perhaps due to lack of training by Management. Was the management staff on board....I think that when the ship came in they were at the train station. They missed the boat on this sailing and hopefully will learn from the feedback and be able to improve the quality of this cruise. I would not recommend this ship - would recommend that you keep your eye out for more reviews to see if things improve before booking this ship. We had a deposit down on the Carnival Dream for April of 2013 and have canceled it - Probably will not do another Carnival cruise!! I am sticking with RC and Celebrity!! Read Less
1 Helpful Vote
Sail Date: November 2012
My wife and I are extremely disappointed with the way Carnival is going. We will not be cruising with Carnival again. As this is a new ship with most of the crew having service,security and dealing with unruly passenger experience during ... Read More
My wife and I are extremely disappointed with the way Carnival is going. We will not be cruising with Carnival again. As this is a new ship with most of the crew having service,security and dealing with unruly passenger experience during it's time in the Med, we expected better. Also, being the inaugural Caribbean cruise we expected more of the passengers in as much as respect for others and respect for the ship itself. But this is Carnival, so beware. In the five sailings we've made with Carnival this was the rowdiest bunch of passengers we've ever encountered. We are VIP (joke) Gold members and received two pins, a drink voucher that could only be used in the dining rooms and an invitation to a reception with 3,000 of our closest friends held in the theater. One would have thought that a glass of champagne or some small memento, with Breeze emblazoned on it, could have been offered. Embarkation was typical, long waits to get on board, especially if you come in a day earlier and have to vacate a hotel room before 12:00 PM. The public rooms, with the exception of the main dining rooms, are small especially when a cruise is overbooked as this one was. We booked almost a year in advance asking for a table for two in Blush MDR, and still had to spend time getting this accomplished once we got on the ship and found we were originally seated at a table for ten. Any of the smaller venues, like the comedy club, will require getting there at least an hour before showtime to get seating. We chose an outside Spa cabin on Deck 11 to be sure that there would be no things happening in the hallways that would spoil the peace and quiet while we were in our cabin and it worked. The rates for these cabins are higher but the cabin itself has the same dimensions as any other on any other deck. Being in a Spa cabin gave us immediate access to the Gym, Steam Rooms and other special services. The Gym is small in comparison to other ships we've been on but has all the equipment necessary for a good workout. We did not use the basketball courts or mini golf or other outside venues, with the exception of Serenity that I'll talk about later. Free dining whether it be breakfast, lunch or dinner is a matter of personal choice. In every review I've read, here on this website, it was either great, mediocre or bad. For us the only venue that was really good was evenings at the Cucina for an added $12 fee, before drinks and tip. Service at the MDR was dependent on how many tables the wait staff was assigned to but I will say that we needed to request refills on drinks and bread, rather than having an attentive wait staff who would do this automatically. We chose to set up our own shore excursions however due to an illness we lost a day in the Dominican Republic as the ship had to backtrack to meet a Coast Guard helicopter for a medi-vac. Overall there was little value for the money we paid for this cruise. This is what happened to us personally. Curdled cream for coffee, curdled yogurt for breakfast, 2 hour dining in the MDR and a 35 minute wait for desert on elegant night,the overpowering smell of the burger and burrito bars, on Deck 10, at the mid-ship pool and uneaten food left over by passengers, spilled drinks, pizza and hamburgers and ice cream thrown in the hallways and the public decks, children and drinking contests in the Serenity area, bad behavior by passengers, ship's docking at least 1/2 to 3/4 of mile walking distance from any point of interest or shopping at Curacao and Aruba. Serenity, the main reason we took this cruise was to rest and relax and perhaps find quiet other than Deck 5 as we had done previuosly on the Dream, was the biggest disappointment. The ship is set up with the Beach Pool on deck 10, the Water Works above it and finally Serenity above it. The way the ship is laid out all the sounds and smells from the Pool and Waterworks could not be escaped and the entrance to Serenity has signs clearly saying no one under 21 allowed which several passengers, with their children in tow, could not either read or chose to ignore. Read Less
Sail Date: November 2012
We have been loyal Carnival customers for 16 years. We are VIP. In other words it would be very hard to make us un-happy. Well cangratulations Carnival you did it. This was the worst Carnival cruise we have ever taken. To begin at the ... Read More
We have been loyal Carnival customers for 16 years. We are VIP. In other words it would be very hard to make us un-happy. Well cangratulations Carnival you did it. This was the worst Carnival cruise we have ever taken. To begin at the beginning. The embarkation in Barcelona was awfull. Being VIP was supposed to get you on reasably early. NOT. We were one of the last to get on the ship. Oh well it had to get better. NOT. We immediately found a $35.00 charg on our account for the rental of a walker. Went to guest services to complain and was never more rudely treated. I was made to feel like I was being dishonest and was trying to get out of something, even though it was obvious that neither my wife or I needed a walker. After 3 days we finally got a credit. The entertainment on Canival was supposed to be top notch. It's always been on our other 15 cruises. NOT. The Vegas style shows are gone. The guitar players on the ship were awful. There is no band or orchestra. All the music is canned. Let's talk about the food. Throughout the whole cruise the food was boring and totally un-imaginative. The powdered scrambled eggs at breakfast at the buffet was un-edible. Dinners the first few nights were o.k., but then they started repeating the same items over and over again. How many nights could they offer frogs legs you ask. Well don't. They obviously wiped out the frog population of Europe. I could go on and on I suppose, and believe me we could overlook alot, but the worst part of all was the rudeness of the staff. Eastern Europeans should never be in customer service. They are the coldest and most un-emotional people we have ever had the misfortune to come in contact with. Never a smile, and no hint that they are enjoying what they are doing. We have noticed over the past few years that Carnival's customer service has been going downhill. Well it's reached the bottom. Take a hint from us and avoid Carnial completely. We will. They've lost us permanently. Read Less
Sail Date: November 2012
Just to take a short cruise over Thanksgiving, my wife and I booked the Carnival Breeze first voyage out of Miami. Aso because we often are asked for our advice on ship, cabin and many other elements of a cruise ship we elected to try the ... Read More
Just to take a short cruise over Thanksgiving, my wife and I booked the Carnival Breeze first voyage out of Miami. Aso because we often are asked for our advice on ship, cabin and many other elements of a cruise ship we elected to try the least expensive cabins on the ship just to see what it was really like at the bottom so to speak. We took an inside cabin on the lowest deck. It was plain, small and outfitted with a king size bed and one stool which was of course at the vanity. No pretenses here. It looked like a large closet but nevertheless, the bed was very comfortable and quite sufficient for two nights. We spent as little time as possible there! The ship is new and obviously has a new designer. Nothing like the Joe Farkus glitz so evident on other Carnival ships and to my mind a dramatic improvement. The ship always seemed overcrowded and having recently sailed on the Oasis which is far bigger in passenger numbers. the disimilarity was painfully obvious. Embarcation was long and tedious, again versus the Oasis, this was very abviously an area needing improvement. To be fair, this was the first voyage of this ship from Miami and hopefully these are problems that will improve with time. We attempted to have lunch at the Lido Marketplace without any luck. This area is a disaster, there is no other word for it. Instead of utilising round carousel type serving areas, Carnival has opted for the long line and wait, and I do mean long! The lines at these buffets stretched the whole lenth of the wall then around the corner and a further fifty feet. To make matters worse, where the line turned the corner, the width of the passageway for circulating passengers was the width of two people and thus effectively a bottleneck holding up passengers, waiters and everyone else. There appear to be no stations here for collecting dirty plates and waste and therefore the waiters use the nearest table to stack dirty plates as they collect them. This happens while you sit there eating!! When asked why they would do that, one waiter explained "Thats how we were trained" We saw waiters carrying plates back to the galley with one arm holding a high stack of dirty crockery waiting in lines fifteen deep waiting to get trough the door into the galley. And this was on a shore day when many of the passengers had left the ship to go into town! This is an area that needs some serious rethinking. The dining room was better. The wait staff was friendly and accommodating, although the food was at best average Golden Corral. Bar service in the dining room was sporadic and no guarantee that you would actually drink your wine with your meal. We were seated at a table for eight very pleasant dining companions although it was obvious that one couple had a big disappointment. not till halfway through the second nights dinner did we realize that the people who visited them at their table were their son, daughter in law and two grandchildren. Grandpa and Grandma were seated at a table away from their family on Thanksgiving! Great organization. Entertainment on the one night was a high energy dance show with dramatic background graphics and very good. The other night was a game night obviously sponsored and likely paid for by Hasbro the game company. A show where the rules seemed to be made up on the spot and certainly less than entertaining. The highlights: Red Frog Pub with a very jovial waiter whoe always has a laugh and a joke; The wait staff and cabin staff in general who remain very pleasant amid management and design chaos; The piano bar where the martini Queen carries the recipes for eighty different matinis in her head; the decor which is a thankful relief from the Joe Farkus fairground archtecture. The Lowlights: The Lido Marketplace where planning, organization and management took a vacation. Read Less
Sail Date: November 2012
My husband and I did the 12 day Cruise of the Med and stayed aboard for the Transatlantic. I have never been as disgusted at the lack of professionalism and common sense of the cruise staff. It appears that the ship is just too big and ... Read More
My husband and I did the 12 day Cruise of the Med and stayed aboard for the Transatlantic. I have never been as disgusted at the lack of professionalism and common sense of the cruise staff. It appears that the ship is just too big and the staff too poorly trained to manage it all. The cabin steward on the first leg was great but on the second leg, our steward must have been hiding as we saw him twice. The service was adequate. Our dining staff were also adequate. The food however was lacking with a boring menu and interestingly enough, the sauces for all of the meats were the same or seemed to be...dark and salty. The food was usually cold and the coupling of food was just plain strange. The bread selection was small, dry, and always the same. A big production was always made about using Purell to sanitize your hands but I am not sure what effort was made to cull the sick ones from the group. A woman sat across from us at dinner with a box of tissues on the table and blew her nose at will as well as people not hesitating to enter elevators with coughs and snotty noses. Walking down the hallways was like walking through a kennel with the barking sounds and try playing Blackjack with a few coughing and sneezing people touching chips and cards. UGH I asked a worker who was cleaning an elevator how come he was using such a strong chemical and he told me that a lot of people were sick... Safety and consideration? How about the naked baby in the Tidepool with no diaper on? or the 5 kids one day in and out of the jacuzzi eating and drinking with no supervision? or perhaps the Morons in the pool with beer bottles? who was in charge? Everything about the ship was a hype...buy, buy, buy everything from jewelry to spa services and shore excursions. Excursions? we took two. One to Pisa in the pouring rain with the lazy bus driver sitting with his feet up and the tour guide on her cel phone for most of the trip while some elderly and impaired guests had to walk for a quarter of a mile in the rain to get back to the bus but heaven forbid the bus would have gone down for them or the trip to Rome when the guide told us that she forgot her English for a bit since she just gave a tour in German the day before. She also told an older couple who asked to be picked up that walking was good for them. We took no more excursions and when we complained, the staff gave lip service that the tours were overbooked...it was raining etc. Oh, the staff...what is it about the Eastern Europeans? is it lack of education or just plain lack of social skills and training but they are very wooden and unemotional...a bit scary. I ordered a hot chocolate from one and he told me that it was too much trouble as he had to walk from the casino to the coffee shop to get one.....hard to believe. We had a horrible experience at the Cucina Italiana..we had a comp dinner and we invited our tablemates to come with us. the casino made our reservation and our mates made their own. The manager ( an Eastern European woman) called them back to remind them that they had to pay for their own dinner as our was a comp. They told us that they understood the circumstances. We arrrived for dinner and this woman walked over to our table and said to our tablemates." you must pay, they don't pay." and pointed to a carafe of wine that was comped to us and said," you pay for wine..if you drink...you pay." I left the table and got the woman aside and told her that she insulted these two fine woman and that I have never entered a resteraunt anywhere in the world and someone said..You Pay! Coincidently, the hotel director came into the conversation after entering the restaurant and said that the restaurant doesn't want to insult anyone and walked away. Of course, we were billed for the dinner....amazint....no wonder these people don't have a clue. IMHO, the activities available appear to be geared to the lowest common denoninator with things like the hairy chest contest and endless inane trivia contests. The entertainment was a bit suspect with sound blasting shows and a juggler...club comedian...and a guy that did card tricks ( for real)...the saving grace was a singer taken from the troupe for a show and an opera singer. Overall, pretty bad. Although the card players were given a room to play in, they always seemed to hang around the Marketplace and the outer pool decks depriving people with food a place to sit and enjoy their lunches. A few days before the end of the cruise this was finally addressed, I could go on and on but really, why bother? Herd them in and herd them out. Read Less
Sail Date: November 2012
Sail Date: 11/24/12 Better late than never! This was my 10th cruise with Carnival, it was my least favorite! We were VIP until one of our travel companions sign and sail would not work at the check point just prior to boarding the ship. ... Read More
Sail Date: 11/24/12 Better late than never! This was my 10th cruise with Carnival, it was my least favorite! We were VIP until one of our travel companions sign and sail would not work at the check point just prior to boarding the ship. We were told to wait to the side as many others boarded, another passenger (VIP) had the same issue. The Carnival employee who was supposed to help was INCREDIBLY rude. When the other passenger said she was being inconvenienced the employee told her this was nothing and she shouldn't complain because people in hurricane Sandy had it a lot worse! Huh I'm not sure where the correlation is. She continued to be rude and we had to involve other staff after 30 minutes of waiting. We finally boarded. Overall the crew was sparse and rude! One evening at the Red Frog rum bar on the lido deck I tried to order a drink, all three bartenders were standing around and just looked at each other as if to say I'm not helping her you do it. I was ultimately told to go to the tequila bar across the way. This was consistently the attitude at this venue. No bar staff ever approached us in public areas on deck or on the promenade to offer service, we had to find a bar to get a drink. We opted for your time dining. The first night our service was the worst I've ever had on a cruise! We had to ask for bread after 20 minutes, our drinks were not refilled, my sweet and sour shrimp had no s&s sauce just the fried shrimp. When I pointed it out to the server he had no idea it should have had sauce. Our main course was never cleared when finished and servers did not return to offer dessert so we left very disappointed with our first meal. We asked for a better server the next night and boy did we get it. Pituck was awesome and we stayed with him and his crew the rest of the cruise! They were the only crew that we tipped extra. The food was ok nothing really to comment on either way EXCEPT.... We loved Guys Burgers! They need these on all the ships and we wished they served them later than 6:00 pm. We missed the grill being open at midnight and had to settle for mediocre pizza. The snack station was just BAD! Carnival really needs to step it up with the desserts!!! They look way better than they taste. Our cabin steward was just ok. He threw us attitude a couple of times when we asked for a clean robe upon embarkation and had a broken shower dispenser. He did the minimum required nothing more. On the last morning he knocked on my door at 8:30 am and very abruptly said you have to get out. Others passengers need to board and you have to leave. Before I could respond he walked away quickly. I was stunned. We had a cove balcony midship which was on the verge of being considered aft. It was incredibly LOUD I cannot stress how loud it was above our cabin 24/7. We reported it to the pursers desk and they were VERY apologetic. After a few conversations and someone coming to confirm the noise they provided us with fans for both our cabins ( connecting) to help drown out the noise, as well as a partial refund and a discount on a future cruise. I was very impressed with the staff at the pursers desk throughout the entire cruise. Overall there were not a lot of organized activities and the ones we saw were in the ocean plaza which was way too small to accommodate. At one point people were dragging in chairs from the Lunai deck outside. Getting off was slow and we ended up getting off 1 1/2 hrs later than our assigned time. This was an overall disappointing cruise. I'm pretty easy to please but it's obvious carnival has cut back on the quality and quantity of staff and they seem to be settling for being mediocre. I'm not sure that I want to settle for a mediocre vacation. I'll be looking at some other cruise lines in the future. Read Less
Sail Date: October 2012
I'll start by saying I've been on 8 Princess cruises, 3 NCL cruises, 1 Royal Caribbean cruise, and 2 Carnival cruises. Of those 14 cruises, only two have ever canceled ports altogether. Those 2 were both the Carnival cruises ... Read More
I'll start by saying I've been on 8 Princess cruises, 3 NCL cruises, 1 Royal Caribbean cruise, and 2 Carnival cruises. Of those 14 cruises, only two have ever canceled ports altogether. Those 2 were both the Carnival cruises I've been on, and the biggest reason I'll never go on Carnival again. This cruise was something our family had talked about doing for 13 years, and had actively planned for nearly 1 year. We were excited about going on a new ship, but the overwhelming reason for choosing this cruise was the fabulous itinerary, and the fact that out of 11 full days, only 3 were going to be "fun" days at sea (a better ratio than any cruise I'd ever been on). When all was said and done, only 5 days ended up being in ports, and 6(!) days were at sea. The trouble started the morning of the first full day, when during breakfast in the dining room (which incidentally we walked out of after being ignored for over ten minutes after being seated), an announcement came over the loudspeaker saying that we would not be able to dock in Monte Carlo due to high winds "for our safety". The odd thing is that the wind was less than 10mph, and the seas were calm. We later heard from other passengers that Monte Carlo had been canceled on the last two cruises before us, and that our captain had crashed the Breeze into some expensive yachts in Monaco on a previous cruise, and they had decided beforehand not to return again. Whatever the reason, it was NOT the weather, and it had clearly been decided beforehand. Later that same evening (after the first unexpected "fun" day at sea), an announcement was made that "Mother Nature was STILL not cooperating" and many of our big ports would all come packed together at the end of the cruise, and Messina (Sicily) would be omitted as well. The next day we stopped as planned in Livorno, then had two more unplanned days at sea before stopping in Dubrovnik. That night, after leaving Dubrovnik, another announcement came. My husband and I were eating in Cucina del Capitano at the time. This announcement was to tell us that they were "so sorry" but the weather was yet again an issue, and now we would not be getting EITHER of our TWO days in Venice (however the one day in Messina was mysteriously returning to the itinerary). After this third announcement canceling Venice, all hell broke loose. The couple next to us in the restaurant was on their honeymoon, and the wife began to cry. My parents were in their stateroom at the time, and they heard someone scream with rage in the hallway. An angry mob started to form at guest services (later moved to the theater due to size). Crew members took names and contact info, and implied that things would be made right (to date, over a month later, no one in our party has heard a word from anyone at Carnival). The compensation for radically altering the trip we all had planned on? Refunding $40 in port charges, and one free drink voucher good only in the dining room and for a limited selection of drinks. Other aspects of the cruise were disappointing as well. Food was definitely subpar, both in the dining room and the buffet. Meals were often served cold, and missing certain ingredients (no cheese in "broccoli cheese soup", no sweet chili sauce on "thai sweet chili shrimp"). Parts of the buffet were often inexplicably closed during peak times, leading to overcrowding and exceptionally long lines in areas that were open. The dining rooms were frequently closed for breakfast and lunch on the "fun" days, leading to even more people at the buffet. The one bright spot for dining was Guys Burger Joint, which had exceptional hamburgers and oddly enough not much of a wait most times we went there Entertainment was very limited. On a 12 day cruise, only 4 shows were provided, and they were just repeated continuously. Most of the entertainment options that were heavily hyped cost money (bingo, thrill theater, casino, etc). The constant announcements to encourage passengers to take part in these paid activities was enough to make more than a few people skeptical of the real reasons of all the added "fun" days at sea. Being a new ship, everything was very clean, including cabins. Beds were not comfortable, and didn't seem any different than on the 8 year old Carnival Miracle we sailed on the previous year. Our particular room was right across from one of the only TWO laundry facilities on board, which seemed very inadequate to handle the needs of nearly 4,000 passengers. This meant that every day from 6am until midnight, there was a continuous line of people spilling into the hallway waiting to do laundry, some of whom actually sat in our doorway and fell back into our room when we'd open the door. I'd advise anyone to look at a deck plan map carefully before booking. This cruise has basically taught us that you get what you pay for. Before going on Carnival, I wondered how they were able to charge less than other cruise lines and stay in business. This cruise answered that question all too well. Subpar food, more passengers per unit area, canceled ports, and limited "free" entertainment. We won't be going on Carnival again. Read Less
Sail Date: October 2012
The theme song for this cruise was "we´re on the ship to nowhere". That´s how we felt on those 6 ¨fun days¨at sea and during the 3 itinerary changes. We have been on 8 different cruises and this was our first (and last) ... Read More
The theme song for this cruise was "we´re on the ship to nowhere". That´s how we felt on those 6 ¨fun days¨at sea and during the 3 itinerary changes. We have been on 8 different cruises and this was our first (and last) cruise on Carnival. We had selected the cruise because of the new ship and the attractive itinerary; however, it ended up being a total deception, waste of precious money and vacation time. Furthermore, communication from the ships' officers to the passengers seemed non-existent especially when so many changes were taking place. These changes led to an impromptu gathering of passengers in guest services demanding to speak with the captain as the cruise director was unable to deal with the passengers' concerns. (She even commented over the intercom, after cancelling the 2-day visit to Venice due to weather, that passengers should focus on their loved ones being affected by hurricane Sandy). This event ended up being the "entertainment" that evening as the theater was chosen to accommodate the large and growing crowd. The next morning (another "fun day at sea") allowed the ship's hotel director to answer "questions" from the passengers. Once again, and without a microphone, the ship's hotel director had inadequate answers to passengers' real concerns leading to an early and escorted exit due to a so-called "important conference call". Once again, the passengers were left feeling frustrated with no real explanations as to why so many changes had taken place and above all, no real compensation (only $40 per person total for cancelled Port charges) for all of the missed ports and shorter port times in the latest itinerary. Other negative points: The entertainment was lacking and repetitive, the most fun was actually the Liquid Night Club, thanks to the fun guests on board. Halloween was also a good time, but once again, thanks to the guests who hauled their costumes in their suitcases. (we were unable to buy costumes at any ports due to the cancellations). Any of the "interesting" lectures on board were actually Carnival sales pitches to get us to spend more money. The activities on board were boring...too much Bingo, too much trivia and too few classes to actually learn things. The theater was too small for the amount of people on board (especially for port information meetings where people had to sit on the floor, stand or sit on the stairs) The gym offered too few group classes as well although the individual equipment was good. The good points: The wait staff in the dining room was very patient, accommodating, positive and friendly. They dealt with all of the changes in stride and made sure we had a good time at dinner and ate well. The food in the dining room was quite good and the Lido buffet was not too bad (except those scrambled eggs!). The hamburger was surprisingly good and there seemed to be a variety of food to choose from. The cabin with balcony was a decent size, clean and quiet. The beds were comfortable too, except for the very hard sofa bed which was made as soft as possible by the cabin steward. He was also quite accommodating and friendly. There was enough room for the 3 of us (adults). All in all, the cruise was very memorable, both good and bad. We still don't understand why Carnival would offer this itinerary so late in the year knowing how the weather affects specific ports of call (i.e. Monaco, where the ship could only dock with very little wind so it had been cancelled various times by Carnival already in October). It was unfortunate that Carnival was unable to re-work the itinerary in a way to include substitute ports of call that could handle the ship during autumn weather. Instead, we spent too many "fun days at sea" cancelling ports traveling back and forth and in circles all around the Mediterranean Sea. Read Less
3 Helpful Votes
Sail Date: October 2012
We were a family of 8 adults from Australia setting out for a great adventure in Europe. A once in a lifetime trip as some of our members are 80 plus. We enjoyed much of Carnival Breeze. It is a new ship and we had balcony cabins that were ... Read More
We were a family of 8 adults from Australia setting out for a great adventure in Europe. A once in a lifetime trip as some of our members are 80 plus. We enjoyed much of Carnival Breeze. It is a new ship and we had balcony cabins that were quite spacious. Our cabin crew were really nice and we had folded towel animals and chocolates each night. We were in cabin 6364 which was a really convenient spot in about the middle of the ship near the lifts. Getting on the ship was really easy as we got there late in the day and got straight on. However, once we got on we started experiencing problems with the itinerary. . We missed out on two ports. The first one Monaco, their excuse was that there were high winds, however it did not seem windy that morning at all. The next disappointing thing was missing out on the highlight of the cruise, Venice. Ok it may have been flooded but Carnival had plenty of time to organise another port. Also the ship was to stay in Venice overnight so instead of being in Venice we got two more 'fun' days at sea. They promised some great entertainment for those days but none came, it was just the same, trivia, bingo and spa talks such as 'secret to a flatter stomach' where they are trying to sell you something. They also played some really old movies and kept repeating them. One night they cancelled the main shows due to supposed high seas, however the seas were not high at all. We have been on many ships where there have been really high seas and they have not cancelled the show. The most insulting thing was we were sitting waiting for the show to start as we had not been told it was cancelled and they put on a 30 yr old Johnny Cash movie, surely they could have come up with something better than that. I must say though, the ship itself was pretty good, we really enjoyed the adults only area upstairs and there seemed to a lot of spa's around to bask in, especially the ones on level 5 that were very convenient to us. We enjoyed the food in the restaurant, it usually seemed of a very high standard.. We were on my time dining and had no problems with that. We enjoyed the waiters dance routines every night. The drink waiters were often very slow though. The food in the marketplace was ok but the area seemed too small for a ship of that size, it was often so crowded that you had trouble finding seats and had to get in long queues to get food. The Italian restaurant was free at lunchtime and was very good We were also really surprised that they allowed smoking in the casino, this was really awful as we had to walk past this smoky area and worst of all we often saw kids in there, sitting right near the bar, breathing in all that smoke and seeing all the gambling. Shame Carnival! The lifts were a problem as well, they were not working on a number of occasions. There was no notices or information as to what lift to use and the staff didn't seem to know which were working. As we had someone in our party who was 88, it was very inconvenient not knowing where to go to find lifts that were working. The last thing that really upset us was how we were treated on the last day. We were woken up at 5.30am with very loud announcements from the cruise director Jamie telling us who could leave the ship. We felt this was extremely rude. She was so loud there was no way you could sleep though it and she kept making these announcements about every 10 mins. This has never happened on any other ship and l think it left people with bad memories of Carnival Read Less
Sail Date: October 2012
This was my wife's and my first trip to Europe. We chose the Breeze because of the itinerary and found a whole different face of Carnival from previous cruises - and not a good one. I'll get to the whole itinerary issues later. ... Read More
This was my wife's and my first trip to Europe. We chose the Breeze because of the itinerary and found a whole different face of Carnival from previous cruises - and not a good one. I'll get to the whole itinerary issues later. Let me start with the ship. The Breeze is a beautiful ship, modeled much like the Disney Wonder and Magic boats in decor but a lot like the older Carnival ships in layout. The food was the typical pretty decent Carnival fare (except the eggs in the buffet - ugh!) and had some fun additions like the Guy's Burger Joint (probably the best free food other than dinner) and the Blue Iguana Cafe. There were lots of upcharge food areas, too (an Italian restaurant for $12 pp, a steakhouse for $35 pp, a pretty decent sushi bar ($1-$12 depending on what you ordered), a dessert place ($3 for ice cream??), and Red Frog Pub which we did not try because none of the $3 appetizers appealed to us. The entertainment was sporadic (three times they cancelled shows and they had issues with the comedians, but that was due to the itinerary issues) and at times non-existent (basically, there's not much going on between 5-7:30). The staff was friendly but poorly trained in some areas (e.g. the girl in the Library Bar had no idea how to work the self-service wine machine - and she was the only one on duty). We had a cove balcony which was probably the best thing about our trip. The balcony was on deck 2 and had a great view of the water and was fairly well protected from the weather. One night we had 50 knot winds and 20-25 foot waves and it was pretty cool watching them from the balcony. The balcony does have an outer steel door which was closed when we had to take the rough seas broadside which prevented us from using the balcony during those 2 brief periods. The room was larger than previous Carnival rooms we had had and had plenty of storage. The thermostat just says "warmer" and "colder" and it didn't seem to respond very quickly either way. Our steward told us the last night of the cruise that the ship doesn't have heat, just AC either on or off and that's controlled by the thermostat. We had some cold nights, but the comforter was certainly adequate for keeping us warm in bed. Now getting to the itinerary issues, which were plentiful. I understand Carnival (or any cruise line) can't control the weather and want to put safety first, but they certainly made it clear that they would rather hide behind the legalities of their contract rather than try to do right for their passengers if they decide to change or remove a port. Weather was an issue for several days of the 12-night cruise. The first sign of trouble was Monaco, where like the two cruises with the same itinerary prior to ours, the ship was not able to dock. The staff had already reduced the time in port from an 8 PM departure to a 5 PM departure, but then as we approached Monaco, they scrubbed the port entirely due to "high winds" and we were told by the cruise director that there was no way we could get into port. Even by the ship's own data displayed on the map channel, there was less than 10 mph of wind and the seas were calm. This was just the first time the weather was used as an excuse to skip a port. Later that evening, the cruise director announced a major change to the itinerary, basically moving every other port day around and dropping Messina, which we sailed by two days later in calm seas. After we got into and out of Dubrovnik, the cruise director once again announced a major change to the itinerary that the ship would drop Venice and replace it with Messina after another 2 days at sea. All totaled, the itinerary lost 2 ports and 3 days in port and replaced them with "fun" days at sea - meaning half the cruise was "fun" days at sea in the Mediterranean, where there are ports all over the place. This is not what we signed up for. We came to see Europe, not a Carnival ship. And the grand total of the compensation offered for missing these ports? $40 pp in refunded port charges and ONE free drink per person in the main dining room at dinner from a limited selection. The extra days at sea were without entertainment or a poor selection of activities and the activities that were pushed by the staff all involved spending more money (spa, casino, restaurants, etc.). The comedians from the first few nights were supposed to leave in Rome initially, but had to stay on two extra days and get off in Dubrovnik instead. Their displeasure was on full display in their poor attitude and rather humorless and brief routines. The senior staff's attitude was that any decisions had to be made by the main office and their hands were tied. Even the free drink was only offered after lengthy conversations with the hotel director. Now the staff did SOME things right - they offered free phone and internet communications with private tours to allow for them to either be cancelled or rescheduled, and then they offered the same for families who were victim to Hurricane Sandy back home in the US, the latter only after again some prodding by guests. By losing Venice entirely, and then rescheduling Rome to a Sunday when the Vatican museum is closed meant that the two big things we really wanted to see in Italy were taken away from us. In the end, the itinerary was shot and Carnival did little to compensate for it. They basically chose to do what was legal rather than what was right. Read Less
Sail Date: October 2012
Embarkation at Barcelona was long to me. I did not like taking zone numbers based on cabin location to board. To me, if you show up early, you should be able to board when you get there. The ship was very nice. I really liked the decor. ... Read More
Embarkation at Barcelona was long to me. I did not like taking zone numbers based on cabin location to board. To me, if you show up early, you should be able to board when you get there. The ship was very nice. I really liked the decor. It was much more subdued compared to other Carnival ships. I also liked the variety of the dining venues. The Blue Iguana burrito and taco stations on the Lido deck were a welcome change. As was the addition of Guy's Burgers. But the times they were open were very limiting. With all the sea days we endured, it was disappointing that they closed the burrito bar at 1:30 pm and only opened Guy's from noon until 6 pm. Fat Jimmy's BBQ was good, but with the bad weather on deck, I found it only open one day out of the twelve day cruise. I heard similar complaints from many other travelers. Good food, but limited dining times. The MDR was the MDR - nothing different, nothing new. And the buffet was the same as ever. The addition of the Tandori station was good, but again limited in the time it was open. The Bonsai Sushi restaurant was excellent, but hardly used by the passengers. We did enjoy the Il Capitano italian restaurant. We had an excellent meal there, It was well worth the extra $12 per person. We did not eat at the steak house on this cruise. One highlight was the Red Frog Pub. Good drinks and appetizers. Now limited dining times may sound trivial if you are on a port intensive cruise or on a Caribbean cruise with sunny sea days, but on a cruise that ended up with six sea days - most all rainy and windy, some relief from usual dining at extended hours would have been welcome. Now on to the schedule. I was on deck the morning we were supposed to dock in Monte Carlo. It was slightly overcast with light winds. In my view, the captain made no attempt to even try to dock. We simply loitered offshore until a blaring (volume level) announcement was made by the CD that we were going to miss the port. It was my birthday and we had arranged to rent a car and drive the Corniche. It was disappointing, but I was willing to overlook it. I had missed a port before with Carnival, so I got over it. Little did I know what was in store for the rest of the cruise. We went on to Livorno, where it was windy and wet. We arranged for a rental car to meet us at the dock and we visited Lucca. Lucca was fun. Wet, but fun. But we had a great day shopping and sightseeing. But upon arrival back on ship, we were told we were going to bypass Naples, Rome, and Messina, and head straight to Dubrovnik to try to avoid the weather system. We would then see Venice, then Naples, then Rome. Messina would be missed. Ok, I could live with that. Out of all the ports to miss, Messina is the one. But it screwed up our plans in Venice. We had a hotel in Venice booked overnight to spend more time in port. Now that was gone. Dubrovnik was nice. Clear warm weather. Plus it was great to get off the ship just to walk around after two days at sea. But I could see it clouding up, and I feared they would cancel Venice. Well, they did. After getting back on the ship, we got another annoying blaring announcement from Jamie the CD telling us we were going to miss Venice and have two more "Fun Days at Sea" on the way to Messina. Oh boy! We were getting Messina back. I say that sarcastically. A few side things here. Jamie had to be one of the most annoying CDs we have ever experienced on Carnival. Also, the PA and sound systems on the ship were always set to the maximum volume level. I get up early and like to go up on the the Lido deck to have some coffee and look at the ports or the sea. On the mornings when the Lido deck was habitable, they would run CNN News at the highest volume possible, prompting passengers to scream for them to turn it down. Ok, back to the change in plans. After learning about the itinerary changes, we headed down to guest services. We found about fifty people gathered around Jamie and a ship's officer complaining about the changes. We also saw a security officer off in the background there to ensure nothing got out of hand. Many people complained about the changes in plans, the lack of communication, the lack of compensation, etc. I took my turn and spoke out. I brought up the fact that Carnival had a captive audience of 3000 people to fill the casino, buy drinks form the bars, and shop at the shops. I brought up the idea that Carnival could have searched for alternate ports when they learned of the weather system. Of course Jamie gave us the line, "at least we weren't involved in Hurricane Sandy, and that the captain was just keeping us safe." That was an outlandish statement used to guilt the passengers into accepting the situation. I mentioned that I saw no weather reasons that we could not dock in Monte Carlo. An officer tried to explain to me that the ship was too tall and that high winds would have caused problems with docking, and that Monte Carlo was a soft dock, not a hard dock. I have trouble with that whole explanation. Many people gathered there were long time cruisers who had cruised with Carnival many times. They told Jamie that they would no longer cruise Carnival. Jamie responded with the company line "I"m sorry to hear that". I asked her if that was all she had to say. She responded that Carnival does not compensate passengers based on weather conditions. Even though Carnival was within their legal right to change the itinerary based on weather conditions, the changes to the itinerary were poorly executed and left many of the passengers feeling they did not get what they paid for and therefore, Carnival should have, at the very least, offered discounts or credits towards a future cruise. How much could that cost them? Many of the people would never use it, but it may have restored some confidence with other cruisers. No offers, no compensation, nothing. I got tired of arguing, so I went back to the Casino Bar. As for the Casino Bar. I spent a lot of time there. The Lido Bars were usually closed because of the weather, so the Casino Bar became my home away from home. We purchased the "My Awesome Bar" program upon boarding the ship, so I was there to get my money's worth. The bartenders, especially Miljan and Goran, worked hard to keep the passengers happy. And, while I understand we were in European waters and getting European satellite feeds, a six-day tennis tournament, cricket matches and European football only enhanced the boredom of the imposed sea days. Another side note, during our conversation with Jamie, my wife told me that she was sick of hearing the term "Fun Days at Sea." She told her days at sea were not fun when that was all you got out of the cruise. We use the ship as a floating hotel, not our entertainment. When we travel to Europe we expect to tour Europe, not float interminably in the Mediterranean. It's sad that the only way many of the passengers got to experience the European ports was to hole themselves up in their cabins and watch Rick Steves' travelogues on the ship's television. For the rest of the cruise, during Jamie's blaring announcements, we heard no more use of the words "Fun Day at Sea." As for cabin service, it was horrible. No ice bucket was offered until asked for. The refrigerator was unlocked, but never emptied, even though I asked for it to be done twice. Dirty towels were not picked up. Bed linens were not changed. Empty plates or dirty glasses were left in the room. The only way I could get dishes picked up was to leave them outside the room. And they sat there for over twelve hours many times. And, how my wife's pajama bottoms ended up stuffed behind my nightstand will continue to be a mystery to us; we thought that was rather strange. We made it on to Naples and Rome and made the best of it. In Naples, we rented a car and drove to Amalfi and Positano. While walking around Positano and seeing people enjoying the views at cute restaurants, we started debating whether further cruising was for us. Always constrained by time in port is becoming a factor in determining our vacation wants and needs. If Carnival would have made all the ports, this discussion may not have occurred. This cruise had become a disappointment to us. In Rome, we went to some areas we had not seen, the Appian Way and the Aqueducts. They were very impressive. We also went to the Spanish Steps, Trevi Fountain, and St. Peter's Basilica. My wife and I were very dissatisfied with the cruise. We planned for a year for it, spent a lot of money to get there, and were totally at the whims of Carnival management. It still bothers me to think of the first time Carnival cruisers I met who said they were disappointed with cruising and how they would never choose Carnival again. I have read John Heald's blog with his two letters from people who were on the cruise. One expressing disappointment, one expressing praise and regrets for the captain and CD. He dismissed this cruise with no apologies or interest. The second letter expressing praise for the captain for "keeping us safe" reminds me of the people in airports who do not mind intensive groping by TSA in efforts to "keep us safe." I'll give Carnival another chance on the upcoming Christmas cruise on the Victory. It's already paid for, I have no choice. But if we see a repeated pattern of missing ports for Carnival to save port fees, increase revenue in the bars, casinos, and shops, then we will stop cruising Carnival. Read Less
1 Helpful Vote
Sail Date: October 2012
We arrived at the Barcelona airport on cruise day. The Carnival staff was disorganized and inadequately prepared to handle the large number of passengers arriving. There was no order to dropping off luggage for transport to the ship. ... Read More
We arrived at the Barcelona airport on cruise day. The Carnival staff was disorganized and inadequately prepared to handle the large number of passengers arriving. There was no order to dropping off luggage for transport to the ship. Embarkation took a long time. Our room was nice and in a great location to get where we needed to go on the ship. Overall, the food was good (except for the eggs in the Lido Marketplace and the fact that they had ran out of bananas for several days) and the entertainment was good (except the last night when there was a vocalist who was drowned out by the band). Several shows had to be cancelled/rescheduled due to rocky seas. Some nice additions for lunch were Guy's Burger Joint and the Blue Iguana Cantina. The very first day the ship was unable to dock into Monte Carlo, Monaco, due to high winds according to the Captain even though the navigation map did not show any high winds. The staff had informed us the night before that they were expecting high winds to come in later that day so they moved up the departure time. An announcement was made during the evening on our first unscheduled sea day that the itinerary was changing for the remainder of the cruise in an attempt to avoid bad weather in the Tyrrhenian Sea. We were still going to Livorno as scheduled in the original itinerary. After Livorno, the revised itinerary given to us was an additional 2 sea days, skipping the scheduled port of call in Messina, followed by a port of call in Dubrovnik, then an overnight in Venice, then another sea day, then Naples, then Rome, and then a sea day back to Barcelona. We were disappointed that when the itinerary changed, that Rome was still on a Sunday. The original day that the ship had been scheduled to visit Rome, the Vatican was open as it was the last Sunday of the month. With the new itinerary, the Vatican would not be open. Shortly after leaving the port in Dubrovnik, there was another announcement of yet another itinerary change. We were not going to Venice due to the flooding, and that we were going to have 2 additional sea days and the port of call of Messina was added back to the itinerary. Lots of disappointed passengers concerned with the itinerary changes swarmed the guest services desk and were moved into the Ovation Lounge where an impromptu meeting occurred with the ship's captain and staff. After leaving Dubrovnik, the ship actually sailed around in a circle on the first sea day in the Adriatic Sea. Normally, it takes one day to sail from Dubrovnik to Messina and the captain was taking 2 days. (We passed through the Messina straight around 6 AM the day before we reached Dubrovnik earlier in the cruise). Sea day activities were limited, unless you wanted to spend money for spa treatments, donate money in the casino, go to the overly crowded trivia, spend money for Bingo, etc. The compensation for the missed ports of call were credit for the port charges/taxes and a token drink (from a limited selection) at dinner. Most passengers felt that this was not enough to compensate for a disappointing vacation experience. This was our first cruise to Europe and as such, we had booked this cruise due to the itinerary which had 7 ports of calls and only 3 sea days. Due to the various itinerary changes, we lost 2 ports of call and added 3 sea days. This was more boat ride than we expected and wanted. Early on, the Captain should have known about the weather conditions and changed the itinerary to other ports of call which the Breeze had been to before. Debarkation was very smooth and well organized. Read Less
Sail Date: October 2012
I chose this cruise because of the line up of itinerary! a very good line up of ports plus a new ship sounds like a perfect cruise for us. The last cruise I took from Carnival was with Ecstasy and I was not happy but I thought that was ... Read More
I chose this cruise because of the line up of itinerary! a very good line up of ports plus a new ship sounds like a perfect cruise for us. The last cruise I took from Carnival was with Ecstasy and I was not happy but I thought that was just a fluke. I did two other cruise with Carnival in the 90s and was happy with them. My last 2 cruises was with Oasis of the Seas and Liberty of the seas and very happy with both. Royal Caribbean should be called the fun ship, really. The food on this ship was a hit or miss but mostly missed! My husband who is not really picky noticed that their scrambled egg during breakfast taste like powdered egg. I also think that their cakes are powdered, not good at all. I normally gain so much weight after a cruise but not this time. This is more cafeteria food and even in the main dining room, there's not much to choose from. The entertainment is lacking variety. On the days that they cancelled ports, the only entertainment was trivia after trivia after trivia! they did not even give us free movie! you need to pay $10.99 for a new movie. Royal Caribbean always have free new movies in your cabin. so if you do not do trivia, there's nothing for you to do. I was mostly disappointed that they did not replace the ports that was cancelled. there were other ports close by that would have replace our cancelled ports and seems Carnival did not make any effort and the communications very bad. Had I known we're only going on 5 ports I would have chosen a different cruise. I did not enjoy being on ship day after day and there's nothing to do but trivia! what a joke! I thought the breeze will be a big ship but pretty much they used the space as cabins instead of public area. so the ship seems small for me for the tonnage. Carnival just gone done very much in quality. Our dining room staff as well as our room staff did a wonderful job. The other staff selling jewelry and photo staff were rude. Over all we enjoyed our tours but the cruise itself were nothing compare to our cruises with other company. Like other people on this cruise, this is also our last carnival cruise. Read Less
1 Helpful Vote
Sail Date: October 2010
Let me start with saying that I never write any reviews and I am not picky. In case if something really goes wrong I call customer service and usually all the problems are getting resolved. Any decent company that sucsessfuly functions in ... Read More
Let me start with saying that I never write any reviews and I am not picky. In case if something really goes wrong I call customer service and usually all the problems are getting resolved. Any decent company that sucsessfuly functions in this country will do everything not to loose a customer. By the end of the Western Caribbean cruise people were promised, I am sure carnival lost a lot of current and potential clients. I understand that some things go out of control because of the weather and other natural causes. But the good smart management and putting customers’ satisfaction above financial gain would bring any business more success. Apparently Carnival is too cheap to pay to qualified specialists or just prefers to be dishonest and unfair to it’s guests on board. English is my second language, so please keep it in mind when you read this. I only did this review to warn people about how their vacation can be spoiled by Carnival. My cruise almost started on the wrong ship. I was travelling with my mom and one other person. We got our keys at the airport after spending 1 hour in the line. Then we took a cab to the port. Interesting fact - the taxi from airport to port is $25. the Carnival shuttle is $16 per person and after waiting in line to check in, you would have to sit and wait even longer for a shuttle. No comments here, I simply don’t get it. So we took a cab, because it made more sense to us. We arrived to the port early. There were two cruise ships Breeze and Conquest. We just wanted to get rid of our carry on bags and walk to the bayside mall in Miami. Workers at the port were not helpful at all. I felt like a ship in the herd. We ended up going through all the checking points but the last one, to find out that we have to go outside to get rid of our baggage. So we walked outside where we started. We found the crew that was grabbing and throwing bags in a cart. one of the men offered to take our bags and demanded(!) a tip. I gave him a few bucks, but was kind of irritated by the way he acted so i watched for a minute. Nobody else tipped. At that time I was in a great mood and didn’t care about that little incident at all. I was exited and happy about the coming cruise and the islands. When we came back to the port hours later, we had to go through all the checking points again. At the last checking point right before you step on the board of the vessel, they checked our keys, the keys were not working. The guy started to issue new key cards to us, when I asked if we were on the right ship. He started to laugh at me and then looked at the keys and yelled how did you get here this is not Breeze, this is Conquest!" (wow! really?!) I didn’t even care about him cursing at that point, he started to run away and was calling us to run after him.We came to some office, where they told us, that our bags could go on the wrong ship. We were asked many times how our bags looked like, in spite of the fact that they had tags with our info and stateroom number attached. It was so confusing and unprofessional, I don’t even want to get into all the details.They also asked us about how the building and the hall looked like when we arrived the first time and dropped our bags. My mother’s blood pressure was so high, she had to take medication. We were checked 2 times and nobody paid any attention if we were going to the right ship. Also when they scanned my purse second time after we came back they asked me if i had a knife there. I said, I didn’t, and they let me go. wow! that is a security! Anyway, after all the craziness, we finally got to the right ship, and found our bags safely delivered to the right place, as I thought, they would. I tried to explain it to people in the office to avoid the panic. Instead of calming us down they scared us that our bags could get lost. they could just call someone on the wrong ship first, but instead they were sending them emails. that was just stupid! I was still happy when it was all over and was very excited to be there. The cruise ship was beautiful, new and clean - that was a big plus. The food was ok, barely any seafood in the buffet. People had to wait in line for very long time to get something different to eat. The same breakfast every day. The restaurant offered great menu, but it was taking forever to get your food. Our headwaiter was so slow. The only helpful person was his assistant/food runner. It seemed like he did all the work. The next day after embarkation we arrived at Key West. And it was nice, although it didn’t really have the best beaches, but the weather was great and we were just walking around the island, sightseeing. We left laying under the sun and swimming with beautiful fishes to other places we supposed to visit. The day after the KW supposed to be ‘’fun day at sea”, I thought it was our luck, because it was raining and we planned nothing but exploring the vessel. Around 12:30 we found out that someone on the ship got sick and we all need to rush him to Cozumel. at that point I was getting a bit upset, because when we arrived at Cozumel 2 hours after the announcement, we saw how cloudy it was, and it was raining most of the times. It was irritating because we shouldn’t even be there yet. And we wouldn’t if they could arrange a helicopter pick up for a sick person. so Cozumel was ruined for all of us. We got there late around 2:30pm and it was raining, all the fun places were closed, except for the mall. Even then I wasn’t loosing my hope. We supposed to be at Cayman Island in a day, and the weather is always good on cayman islands, at least that is what i heard from people on board. According to new itinerary we supposed to have another “fun day at sea” the day after we left Cozumel, but someone else got sick, so captain decided to rush us to the Grand Cayman. we got three at 1 am at night. The next day I woke up and saw the beautiful sunshine, the weather was perfect. No rain, finally! I was ready to spend all day at the beach. However at @10am they told us that it was too windy for boats to get to the ship in order to take us to the island, so we have to cancel it and go back to Miami. I was so upset, I almost cried. I decided to go to the lobby and demand some reasonable explanation. because I honestly didn’t notice any strong wind. if boats can not handle a little wind, the captain should always have plan B or back up island, or something. The lobby was filled with furious people. The guest services crew was useless. people were screaming “Refund! Refund!” Some guests were asking at least a free drink, others would be ok with a free wifi or on board credits. However nobody got anything! Nothing at all. People’s vacation was ruined and the company didn't do anything to make people happy. There were over 4000 people on board from all over the world. A lot of the guests didn’t speak good English. One poor woman in the lobby was trying to talk to some customer service representative in spanish. All she got as an answer was ‘’I don’t speak spanish, sorry”. My spanish is not good at all, but i could understand that she was just trying to find out what was going on. I demanded from that crew member to find someone who could announce everything in spanish. And - Surprise!- a minute later, they found someone who could speak spanish. People kept demanding refund, and the crew started to refund gratuity as partial refund without explaining that they were taking that money from poor room cleaners, bussers and servers. That means not just that they don’t care about their clients, but also that they couldn’t care less about people that worked for them. Or maybe the gratuity they collect doesn’t even go to the person that makes your bed and cleans your toilet for a week?… shameful company, full of empty promises. This is what we were promised, this is why I picked this cruise: 1 Miami 2 Key West 8am-4pm 3 Fun day at Sea 4 Cayman Island 8am-4pm 5 Cozumel 10am-6pm 6 Fun day at Sea 7 Miami This is what we got: 1 Miami 2 Key West 8am-4pm 3 Cozumel 2:30 pm-11pm was raining , we arrived to late to do anything fun. 4 not so Fun day at Sea, cloudy, rainy 5 Day at sea, arguing with customer service; cloudy sky after we left Grand Cayman waters, raining most of the times. 6 Day at Sea, no extra fun, cloudy, rainy. 7 Miami I personally think we all got only about 30% of what we paid for. I am a business owner myself and if for some reason i can not perform what i was paid for, I don’t charge. Because customer doesn’t care why i couldn’t do it. Than is what I call an honest business! I called their 1-800 number and tried to explain the whole situation, saying that I could pay 3 times less for going to Key West, after all it was the only place we visited and enjoyed as we supposed to. The lady was silent most of the time and then she told me she put a note about my complain, but they not gonna do anything in order to fix it. Don’t let Carnival ruin your vacation! Stay away from their cruise lines!   Read Less
Carnival Breeze Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 4.0 3.9
Enrichment 2.0 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 4.0 4.0

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