15 Helpful Votes
Sail Date: May 2017
The basic summary is VERY POOR customer service and quality of service provided to the guests. 1. Boarding was shutdown right as we were getting to the security checkpoint with no explanation or communication given. We were at a ... Read More
The basic summary is VERY POOR customer service and quality of service provided to the guests. 1. Boarding was shutdown right as we were getting to the security checkpoint with no explanation or communication given. We were at a complete stand still for a long time. Simply keeping us informed as to why everything was shut down would have gone a long ways. 2. Finally got on board and was met by an incredibly horrible sewage smell. Found out the toilet system was not functioning. Toilets went down once more during the cruise. I heard from several people that their toilets were down most of the cruise and they had to use public restrooms. (This did not happen to us, so I cannot verify that.) 3. The food at dinner the 1st night and on Day 2 was EXCELLENT!! We were very excited about the quality of the food we were going to enjoy. Day 3 thru 7, the food quality was very poor. We typically had to send food back and try something else. All wait staff were great on Day 1 & 2, but Day 3 thru 7, it seemed as if they did not care. Numerous times we had to wait 10 to 15 minutes before we were offered anything to drink and then another long wait to have our order taken, One night it took over 2 hours to be served and eat. When things seemed to be taking a while, we informed our waiter that we were trying to catch the comedy show. It took almost 30 minutes from the time we finished eating and our plates were taken away until the time we were given a dessert menu. We missed the comedy show. 4. In the early hours of Day 3, we woke up to the captain making an announcement in the room that we were diverting to Cozumel due to a medical emergency and would no longer be going to Jamaica. (I understand the medical emergency was not Carnival's fault and they had to do what was necessary, My issue is the way it was handled.) When I went to guest services, I explained to them I needed to send an email to notify the Jamaican contact for my excursion that we were not coming to Jamaica. If I could notify them, I would not loose anything. Guest services informed me the only thing I could do was purchase the internet package that allowed for emails. I said that was fine and that I wanted it for a day. I was informed I would have to purchase it for the entire cruise, I told them this was not my fault that I needed to cancel the excursion, and they should make some allowances for unusual circumstances. The agent was very short and rude and said there was nothing they could do and that I should have booked the excursion through Carnival. I ask to speak with a manager and was informed there was not one available. Due to the emergency, I feel Carnival should made some exceptions to assist the guests. I booked the cruise to go to Jamaica, but was told I had to change my plans. I know Carnival normally does not give free WiFI, but they should have also changed their plans to assist those who were placed in a bad situation due to the emergency, Just a few minutes would have been enough. They absolutely refused to help in any way. Later that day, we found out we would be going to Rotan and then the rest of the itinerary would remain the same. When we got back to the room later, there was a new itinerary printout for us. It showed that we would now arrive in Grand Cayman at 9:30 am instead of 7:00 am. This now caused an issue with my 9:15 excursion. I went back to the long line at guest relations, only to be told the same thing and treated the same way. Needless to say, I was furious and left. Later, I went back down and there was a different young lady at the desk and she allowed me to use the phone to call the excursion vendor. They said they would see if they could get me moved to a later time but would have to call or email me when they found out. Unfortunately, I had no way for them to do either, so we had no idea if we would have the excursion until we showed up at the vendor's booth upon arrival. Most of my 3rd day at sea was spent dealing with these issues and being frustrated with Carnival's lack of concern for the position they were putting their guests in. Once again, I know it was not their fault, but they should have handled it better. They should have help to assist and not put the guest down because they did not book their excursion through Carnival. 5. Throughout most of the cruise, the Tides pool was closed. The Main pool was the only one available. 6. We purchased the Carnival Chat feature for the Carnival Hub App. It only worked 25% of the time and never when we really needed it to communicate. Don't waste your money on the Chat feature. However, downloading the Carnival Hub App is a must!! You can check your account summary at any time and I found where I was over charged or not issued a credit several times. The app also gives you maps of the ship and schedules of what is going on. Comedy Club is a must do. It was one of the really enjoyable things on the ship. We went multiple times. The Casino was no fun because they just took my money. (It is a casino...what do you expect...lol). We did enjoy playing the slots machines. The only excellent meal we had after Day 2 was at the Italian Restaurant. (it costs extra) We met a couple at dinner one night and became friends with them and hung out in the evenings. They treated us to dinner at the Italian Restaurant for our 25th Anniversary and it was delicious. I recommend the steak. Overall, right now I am really upset about the lack of customer service and am not sure if I will ever cruise with Carnival again. Many people have said it is normally not like that and some have said it is just my attitude about it. However, we talked to many Platinum and Diamond cruisers who said this cruise was horrible and some even called it the Cruise from Hell. Most of them said they would not be cruising Carnival again after this trip. So I do not think it is just me. I do hope, for the sake of those who love Carnival and the Breeze, that it was a fluke and that future cruises will not be like this one. Read Less
Sail Date: April 2017
The 100K slot tournament was the reason I did this particular cruise. I usually love Carnival but this trip wasn't as much fun from the start. Needed to use their travel services because of the slot certificate and was sorely ... Read More
The 100K slot tournament was the reason I did this particular cruise. I usually love Carnival but this trip wasn't as much fun from the start. Needed to use their travel services because of the slot certificate and was sorely disappointed. They made not one, but 3 major errors with our airline tickets and couldn't understand that there were 3 different times they made errors and not just one. From completely deleting one persons tickets, name correction issues and then rebooking one person on the wrong date we just couldn't win with them but luckily United did get us on all flights. They tried to compensate for the first error but were horrible about recognizing the others. Even the bus transfer didn't go as we were told. The Breeze itself went into dry dock when we got off - it was time! Various things kept breaking down in the spa so we couldn't take complete advantage of our spa pass, the cross trainers in the gym couldn't be programmed and trying to get help was impossible because the guys were always getting paid for classes/workshops and couldn't help. The communication on the ship was also terrible. We never did receive the notification of the Mix & Mingle and only 6 people showed up - I was told others weren't notified either- so things weren't done as usual at the event and those 6 were disappointed as well.. It was also Passover and no one showed up for the services - why? Because there was no notification!! Nothing in the program and not a mention in the announcements and no one could even tell us any details on when it was going to happen!! The overall service was exceptional as usual - the dining room was great, the food was super as well and so was our steward so I'm not complaining about the whole trip! Read Less
3 Helpful Votes
Sail Date: March 2017
We chose this cruise for a spring break family vacation. This was our first family cruise and we (the adults) were very disappointed. We felt that we spent the entire week standing in line. Whether it was waiting for mediocre food, or ... Read More
We chose this cruise for a spring break family vacation. This was our first family cruise and we (the adults) were very disappointed. We felt that we spent the entire week standing in line. Whether it was waiting for mediocre food, or disembarking at port, the lines were awful. It took us an hour of being squished in a stairwell to exit the boat at each port. The lines were poorly organized and no one really knew where to wait and where to go. It was not a great way to spend our vacation. The food was very mediocre. We found dinner to be relaxing and the service to be good in the anytime dining in the Sapphire restaurant. We tended to eat by 6 pm and had no wait at that time. They were quite good with my gluten dietary restrictions. I was able to order my meal the night before so that the gluten free was available. However, lunch and breakfast were a different story. The buffets were very crowded and much of the staff didn't speak English well enough to answer questions about the food and help me find true gluten free options. There was a shortage of vegetables on the ship as well. With few gluten free options, vegetables would have at least been a sure thing for me. My kids loved the ice cream, pasta, and bread available everywhere, all the time. Baked potatoes and hot dogs were another big hit. Certainly not gourmet but the kids were happy. The pools and decks were crowded as expected but we were able to find some spots between the pools and the slides so the kids could run back and forth. My only complaint here was the cigarette smoke. Even when we were on the opposite side of the boat from the smoking area, it was hard to escape. My 16 year old loved the teen club. He wanted to spend all his time with the new friends he made. There did not appear to really be organized activities. It was more of a place for teens to meet up. As a parent, I was surprisedd at the number of teenagers roaming the boat with no supervision until all hours of the night. My younger girls were not interested in the kids clubs so I cannot speak to those. Overall, we had a fun week but I don't know that I would choose to cruise again due to the extreme amount of time we spent waiting in line. Read Less
12 Helpful Votes
Sail Date: March 2017
We were so excited to go on a cruise with my sister and her husband for the first time and see other parts of the world. The excitement went out the window the next day when there was nothing for us to do except: gamble,drink,play ... Read More
We were so excited to go on a cruise with my sister and her husband for the first time and see other parts of the world. The excitement went out the window the next day when there was nothing for us to do except: gamble,drink,play bingo, go upstairs by the pool exercise,or listen to sales pitches on what and where to buy jewelry.which I did buy a couple of pieces..... but where was the good food everyone talked about and the fun games everyone talked about,and the busy days that there is sooooo much to do? Nothing for us and what entertainment there was Sucked,liked they were picked out of an audience! Everyone was complaining except for the kids. We paid 1800.00 for this! Never again.... Our room service guy took very good care of us....getting to Belize was a joke..... no organization at all. same thing getting off the ship,spent 3 hours listing everything we bought to get told go on we need to get ya'll off the ship. Getting on the ship wasn't too bad it just took till 7:30 that night to get our luggage. They threw away my wine and soft drinks when they could've held it till we left the ship. Being our first cruise we thought we had to put our drinks in the luggage being checked we didn't know you had to carry it on,lesson learned. I was happy to be away from my job,just thought cruising on the Breeze would have made my vacation more sweeter. Was very thankful to see what I saw more thankful to be home. Wasted my money on this ship. I must say the bedding was always clean and made and it was comfy for us. I give this cruise a 4 out of 10. Will go Royal next time or the new Vista! And now for the food,horrible.We ate Guy's Hamburgers everyday just about. Our steak night was good,very good but our dinnerwas terrible,3 out of 7 nights 2 of our group was very very sick,throwing up the food and felt so bad they didn't go to Belize. The buffet food was left over or out frozen dinner food unless you wanted fruit n salad every night, just don't understand. One couple was on their 5th cruise and said this was the worse cruise along with many others who said the same,very few said it was nice or even worth their money,now I know to pay a lil extra and go royal,or go on the Dream or the new Vista coming. Read Less
4 Helpful Votes
Sail Date: January 2017
We booked this cruise with a large group of friends. We had never been to Cayman and wanted to see it. For a ship that is only 4 years old, the Breeze is showing signs of wear and tear. Attention to detail was lacking where housekeeping ... Read More
We booked this cruise with a large group of friends. We had never been to Cayman and wanted to see it. For a ship that is only 4 years old, the Breeze is showing signs of wear and tear. Attention to detail was lacking where housekeeping was concerned. The last 3 days of our trip we were without hot water. The Carnival team tried to make repairs but were unsuccessful. Comparing notes with others in our section, we learned we were not alone with the cold showers. The lido buffet was OK but the dining room was above the norm. Corrina was our head waitress and she was top notch. She never missed any detail, no matter how small. Always friendly and inviting, it was a pleasure to eat in her section. We highly recommend Stingray City in Cayman. IT was a lot of fun and we did not feel like cattle being driven to market. We booked the excursion through Carnival. Read Less
3 Helpful Votes
Sail Date: December 2016
I had chose Carnival Breeze because it was our honeymoon cruise, my husband had never cruised before but I had on the Magic (a wonderful ship in every way and the true meaning of the fun ship), which is no longer available from Galveston. ... Read More
I had chose Carnival Breeze because it was our honeymoon cruise, my husband had never cruised before but I had on the Magic (a wonderful ship in every way and the true meaning of the fun ship), which is no longer available from Galveston. Problem one, this ship was late to every port but the return. The entertainment was bad, and few, on the Magic we had a new show every night. On the Breeze it was show 3 nights and an English woman wanting you to spend money on shore and the ship shops. No matter what, every day instead of entertainment you got the shopping people down your throat, that weren't friendly if you met them face to face. I kept getting the same towel animal every night. There was no towel folding class. It was all about having you spend money. No drink specials with the pineapple or coconut shell. Only good thing was housekeeping and Sapphire dinning staff was friendly. Read Less
3 Helpful Votes
Sail Date: December 2016
This is our 2nd Carnival cruise and 3rd cruise overall. Lets start with the most negative, FOOD: The buffet food on this cruise was below our expectations, even after our first cruise on the ecstasy 10 years ago that we were pleased with ... Read More
This is our 2nd Carnival cruise and 3rd cruise overall. Lets start with the most negative, FOOD: The buffet food on this cruise was below our expectations, even after our first cruise on the ecstasy 10 years ago that we were pleased with the selection and quality, we were VERY disappointed on the buffet quality and selection on this cruise. Guys burgers were awesome! Italian restaurant was awesome! Even though we had to pay extra to eat there. Main dining room food was not much better than buffet. SHIP: We decided to go interior this time after staying in balcony on previous cruises, and rom was ok. Dark like I like it and on the 9th floor out of 12 it was close to action. But the whole ship shook side to side on calm seas on sea days, due to speed I assume because from port to port night travel was smooth. Didn't sleep much for the 3 sea nights because ship was surging forward, and shaking side to side. IMO this ship is just layed out weird? The ecstasy was much smaller but had more to do, I guess this ship being the 2nd largest carnival ship is mostly rooms. PORTS: Key West, Florida AWESOME! Nice shopping and lots to see.. Freeport, Bahamas Should have stayed on the ship. Took a ride to pirates beach, was told this was only beach open. Should call it broken glass and hidden costs beach. Beer was semi not cold, and vendors were EVERYWHERE and would not take no for an answer. Should have stayed on ship here. Nassau, Bahamas.. nice port, good shopping, we steered clear of beaches because there were 4 Carnival ships in port at the same time, and we had already stayed in a resort here. Overall I give this cruise a 2 out of 5 Read Less
2 Helpful Votes
Sail Date: December 2016
I took this cruise along with some other friends. I traveled by myself so had to pay for 2. I have been on this boat before and didn't really like this boat so I decided to upgrade and pay for a room with a balcony to make the ... Read More
I took this cruise along with some other friends. I traveled by myself so had to pay for 2. I have been on this boat before and didn't really like this boat so I decided to upgrade and pay for a room with a balcony to make the cruise better. I got a balcony room on the 6th level just above the entry to the casino. Mistake number one. This room filled up with smoke from the casino as soon as the cruise hits international waters. Not so good if you don't smoke. After a trip to guest services and 3 people coming to the room to confirm it smells like smoke and another trip to guest services, guest services said they would move me. They could upgrade me to another room but the room has had some noise issues. I asked to see the room, its midnight, second night on the boat. The room is larger nicer balcony and has clean air. I can breathe so this is a plus. Go to bed and at 6 am the staff moves the deck furniture around above my room, this sounds like finger nails on a chalk board in a microphone. At 7 am the room attendants come out of the side closet next to my room and bang up against the wall with the carts. I know these guys are hard working and doing their job so I can't really blame them, it is a poor choice of the layout of the room on the boat and its location. The room definitely needs some noise barriers. Port of calls were Key West, Freeport and Nassau. Key West is great but Carnival wants you back on the ship by 5pm just when Key West is coming alive with some good night vibes. Freeport is a sad little port of call. Very industrial and not much to do. Nassau is nice and should deserve a two day stay. On Friday the return back to Galveston I eat breakfast in the dinning room and I don't even make it thru breakfast and get sick. Not motion sickness sick, Food poisoning sick. I spend my return home for the next 2 days sick in the bed with Chills, Fever and nauseated. Not how I planned my 2 days at sea for the leg home. Read Less
5 Helpful Votes
Sail Date: November 2016
Embarkation on the Breeze was not too bad, but the signage as you enter is not well displayed. You must ask someone to confirm locations. We waited about 1.5 hours and were aboard around 12:30. There were really only three places in ... Read More
Embarkation on the Breeze was not too bad, but the signage as you enter is not well displayed. You must ask someone to confirm locations. We waited about 1.5 hours and were aboard around 12:30. There were really only three places in which you were able to get decent food. The steakhouse was excellent, but why pay for meals everyday when you already have paid the fare? Guys and Blue Iguana were also very good. The buffet is good is you like old, crusty, out of temperature food. It was assorted leftovers with a side of confusion. The main dining room was awful, no matter which meal you ate. If you plan on eating any meal set aside 2-2.5 hours. Brunch was food that was left under a warmer or under-cooked. My wife received a raw pork chop, delicious!. The pancakes were fit to use as coasters as nothing would penetrate their rubbery crust. Mac-n-cheese is just mac without the cheese, oh there were chicken pieces that resembled balsa wood. Dinner service was not any better. From 40 minutes between courses, cold/tepid food, to hair in the soup, dinner was a disaster. We were in Spa Cabin 12030 and its mattress was in dire need of being thrown out. Springs that poked you while you slept made the spa experience feel like being probed by aliens as you tried to slumber. Other than that the cabin was a typical CCL balcony room. One final note, if you have Cheers many of the bartenders seemed hesitant to help you. You have to be assertive as you may be skipped over multiple times by patrons that came to the bar after you did. If I had a time machine I would go back in time and warn myself not to book this cruise. Read Less
7 Helpful Votes
Sail Date: November 2016
This was our 15th cruise and our 2nd worst! The worst one was Holland America after Carnival bought it! Our cabin was fine as were our waiters and that's about it. The food (except for Guys and the Steakhouse) was bordering on ... Read More
This was our 15th cruise and our 2nd worst! The worst one was Holland America after Carnival bought it! Our cabin was fine as were our waiters and that's about it. The food (except for Guys and the Steakhouse) was bordering on awful. Lots of selection...just tasteless. The officers were the most unfriendly I've ever seen. Never saw the captain and only heard him twice. Really a shame because the ship is gorgeous. We sail on Valor in March and if it's not better than this one, won't sail Carnival again even though we will make Platinum on the next one. The music was nothing to be excited about...a country duo that was fine and a jazz band that was fine and one guy doing calypso on Lido and that's it! Ocean Plaza that's supposed to be the hub of the ship was largely deserted. Carnival, you're getting bigger but certainly not better. Get your act together! Read Less
1 Helpful Vote
Sail Date: November 2016
We chose to go on the Breeze because it was one of the newer ships and in the same class as the Carnival Magic. Disappointed in the quality of the evening shows. 3 guys and 3 girls that just sang for a total of 3 shows. No live music, ... Read More
We chose to go on the Breeze because it was one of the newer ships and in the same class as the Carnival Magic. Disappointed in the quality of the evening shows. 3 guys and 3 girls that just sang for a total of 3 shows. No live music, very simple sets, one show included four singers and 4 bar stools. The music at the atrium was by far better than at the Ovation Theater. The cruise director provided better entertainment throughout the ship that i was hard to believe that he put in so many hours in the day, but I guess he didn't mind it. All in all, carnival really cut back on most of the quality compared to previous cruises. The room steward wanted to know if we wanted the cabin cleaned twice a day, we were paying $26 a day for gratuities, our cabin was cleaned late in the morning and sometimes would change our towels in the evening. El Capitan retaurant, served great pasta, and the hamburgers served by the pool were also great. The itineraries for the following day were very vague. Read Less
4 Helpful Votes
Sail Date: November 2016
The port is extremely far from the airport in Houston. Transfers are expensive both through Carnival and independently. Embarkation took longer than normal and you had to walk further than necessary as they would make you walk up and ... Read More
The port is extremely far from the airport in Houston. Transfers are expensive both through Carnival and independently. Embarkation took longer than normal and you had to walk further than necessary as they would make you walk up and down empty queue lines when there wasn't much queue instead of changing the retractable 'ropes' so you could bypass the extra lanes. Then they individually opened, emptied and inspected every case of soda brought on board before putting it back together as best as possible so you could try and carry it aboard. The terminal was depressing. The cabin seemed smaller than on the older Carnival ships and the décor was a hodge-podge of different colour schemes (I think bits had been swapped out and replaced with bits left over from other ships or kept as replacements from previous refurbishments) It didn't give a good overall impression. I never met our cabin steward and still don't know what he looks like or what his name was. This is the first cruise in 24 that this has happened. Overall we weren't impressed with the ship at all although we had both had high hopes before embarkation. There are only two small pools for all the passengers. This is not enough. The children's water area and the play/sports areas seems to have removed a lot of the space that would previously have housed another pool. Also, the pool midship has no hot tubs around it and is uncomfortable to sit near due to the constant bombardment of ads for Carnival on the big screen. The hot tubs on the sides of the promenade deck and in the Serenity area were not hot enough (not just my opinion but also that of the other people I met in there). There are no pools or hot tubs under cover or inside. Neither of the pools was heated. The shops were dismal. The casino is huge and full of cigarette smoke if that is your thing (not mine) - unfortunately, due to the lousy design of the ship you were often forced to walk through it to get to the other end of the ship. I found this bothersome. The showroom was OK as was the room used for the Comedy Club. Food was amongst the worst I have had on a ship in ages. The burgers were OK but I wouldn't say they were anything special. Most of the buffet was pretty awful. The only saving grace was the Tandoor at the rear of the ship which was consistently good. The flavours in the self serve ice cream and yoghurt machines never changed the entire week. Chocolate and vanilla only for ice cream. I wanted to try strawberry but it was only available in the yoghurt (which I can't eat). The experience in the Main Dining Room was awful. We were on any time dining. What a joke. Firstly, you could only get a table if you were there before or as soon as it opened otherwise, you were given a pager and sent away for 20-30 minutes or more. Alternatively you could give up and come back at about 8pm (or later) or go to the buffet that had only a small section open with only a limited choice of meals. They never offered to seat you with others so we spent the entire cruise seated by ourselves. Even the night I went on my own (as my partner was feeling too tired) I was put at a table for two on my own. On other ships they will ask if you want to sit with others and they match you up so you can enjoy other people's company during your meal if you want it. This is a good way to meet other people and can make your trip more enjoyable. The food in the MDR was average at best. Even the lobster was the size of a large prawn/shrimp and tasted horrible. I don't know where they got it from. They left the best til last though as on the last evening we had a late dinner (couldn't get in earlier) and I ordered the Caprese Salad which gave me Staphylococcus aureus food poisoning. I was vomiting and had diarrhea the whole of the night and most of the next day (even vomited at Houston Airport at check in and almost wasn't allowed to get on the flight to go home - awesome!) The entertainment was average. The comedian we saw was actually not too bad. The production shows were poor to average and one was hopeless as for some reason which they didn't really explain they 4 main singers sat on stools and just sang the songs. There was no dancing, no props, no anything. Just them and four stools. The worst thing is they didn't announce the change until they were about to start so you couldn't even leave without disturbing the other guests around you so we got stuck there. The activities were pretty much non-existent except for trivia. No cooking classes, no computer classes, no photography classes, no arts and crafts, etc. If they did have anything it was an excuse to plug spa and gym services. Service was as far as I am concerned non-existent. Never saw the cabin attendants. I think I was asked if I wanted a drink once the entire week. The few times I saw any of the officers they didn't even acknowledge us when usually they nod, smile and say some pleasantries. Even getting on and off the ship there was no acknowledgement. The one shore excursion (snorkeling at Rendezvous Caye in Belize) we did through the ship was awful. I wouldn't recommend it to anyone. It was the worst snorkeling experience of my life. Cozumel we enjoyed as we went snorkeling on our own and Roatan we loved as we went to West Bay on our own in a taxi and had a great time in the water seeing the giant parrot fish. I would never sail from Galveston again nor would I ever sail on the Breeze again. This would probably be the third worst cruise I have been on (out of 24) Read Less
6 Helpful Votes
Sail Date: October 2016
Let me start with the good parts of the ship and cruise. First, the staff – they were outstanding! From our cabin steward to the waitresses and waiters in the dining rooms, to the bartenders in the various clubs, to the guest services ... Read More
Let me start with the good parts of the ship and cruise. First, the staff – they were outstanding! From our cabin steward to the waitresses and waiters in the dining rooms, to the bartenders in the various clubs, to the guest services personnel, all of them were absolutely gracious, friendly, and did everything they could to be of assistance. Above excellent, I would have to say. Second, the food – as usual, Carnival has wonderful food! The 555 Fahrenheit Steak House was exceptional, and the Sushi Bar was delicious even while a bit sparse on item variety. I definitely want to mention the “adult” beverages – they were very good! In fact, the bartenders made sure our drinks were fully “adult”!! Now, for the bad news. For a newer ship, I would have expected their ventilation system to be top of the line. I get that the casino is a smoking venue. I do not go into the casino at all – on any ship. As a non-smoker, and one who literally gasps for air around cigarette smoke, the ventilation on this particular ship was absolutely unacceptable. The odor and smoke permeated the open areas around the casino and even came through the vents into the dining room below. Also, and this really bothered me greatly, was the allowing of smokers on the outside upper deck above the large pool area. One entire side of the pool was open for smoking, which meant that each time we went in or out of the upper pool area we had to walk through cigarette smoke. Smoking was allowed on nearly every outside lower deck as well, which made it nearly impossible to enjoy sitting on an outer deck anywhere. I have been on several other Carnival ships, and NEVER have I viewed upper decks and as many outside decks that allowed smoking. This ship is definitely not a ship for non- smokers. If people want to smoke, then the Breeze is the ship on which you will want to sail! It is quite user friendly for both cigar and cigarette smokers. For us non-smokers, it would be best to sail on another ship! Next, while some might tout the décor as being laid back and “understated,” I categorize it as a step above an IHop pancake house. The Sapphire restaurant looked as if it would be right at home as a large institutional dining room, with virtually no esthetics whatsoever. The Blush restaurant was about two steps up, which included white tablecloths and three hanging chandeliers that were quite lovely. The cabins were dull. That is about the best I can say – dull, void of color save for the alleged art work on the wall that was nothing more than pastel colors thrown on a canvas. Oh, and even though we requested twin beds, they left it as a king. And, we had to request a remote control for the TV three times before we got one that worked. One last “complaint” – I love watching the ship leave port. It’s so reminiscent of the days back when sailing was de rigueur! Unfortunately, the Breeze does not allow the waving as we sail away. We had to muster during that time for our safety briefing and although we did not have to stand at attention near the life boats, it was still a bit disappointing to miss our “bon voyage.” Suffice it to say, I will not sail again on the Breeze. Read Less
3 Helpful Votes
Sail Date: October 2016
This was our fifth cruise and one of the worst ones! It started off with a very unorganized and chaotic embarkation. As for the cruise itself, the food was not up to par (I cannot stand the change to the American table as there isn't ... Read More
This was our fifth cruise and one of the worst ones! It started off with a very unorganized and chaotic embarkation. As for the cruise itself, the food was not up to par (I cannot stand the change to the American table as there isn't a lot of variety unless you are into very upscale kind of food). The ship itself was nice, but it didn't have that wow factor that the Magic has. As for the entertainment...the worse I have ever seen. The shows were horrendous. It felt like I was watching a high school production. I did not understand how the Magic, that we have been on twice before its dry dock and was built after the Breeze, would have such amazing performances in the theatre compared to the Breeze. The shows on the Magic were always packed, always engaging, and a very exciting. The ones on the Breeze barely had anybody, did not have as skilled performers, and just lacked fun entertainment. The music fell short during the whole cruise as it catered solely to older individuals, including in the night club. I figured after an hour of its specialty night the night club would change to fun, current music like we have seen on other boats...no...again, only older music (80s and before). Also, the beds were horrible. VERY hard. Concerning the disembarkation...the WORSE I have ever experienced! On all our previous cruises when you choose to self disembark usually those individuals will all go first. However, on this cruise the director decided to call the decks starting from the top (never seen before, usually will do Deck 1 and Deck 12 at the same time, then Deck 2 and Deck 11, etc.), and chose to include the Zone disembarkation. In other words, people like me that were on Deck 2 would not have gotten off until who knows what time! Thankfully, us and a lot of others were upset and took it upon ourselves to just go ahead and get off when Deck 10 was called and were able to leave just fine. On the positive...the Red Frog pub was AMAZING as always! Such great bartenders and we love the atmosphere. Also, the ports were great too! In addition, the Camp Ocean was FANTASTIC! And my kids LOVED to go and would beg to not leave! I wanted to join them as they had more fun than I did! In conclusion, I will NEVER go on the Breeze again unless it has a different cruise director and now realize the Magic was something they never should have moved! It ALMOST makes me want to jump to the competitor...but I feel like I should give possibly the Sunshine (out of New Orleans and a little longer of a drive but I'll do it to get away from the Breeze) a try and hopefully that experience will be better! Read Less
4 Helpful Votes
Sail Date: October 2016
We are done with Carnival. Don't stay in any of the rooms on the first floor. We were in 1212. Waves hit the side of the ship creating a loud noise, hard to get any sleep. The mattress was old and lumpy. The bottom less bubbles ... Read More
We are done with Carnival. Don't stay in any of the rooms on the first floor. We were in 1212. Waves hit the side of the ship creating a loud noise, hard to get any sleep. The mattress was old and lumpy. The bottom less bubbles program for endless sodas Isn't a good deal at all. You have to drink a lot of sodas and the soda is warm when delivered. The shows had the same quality of a high school play. Ate in the Blush restaurant the food lacked any flavor. The food in the buffet was decent at best. Don't complain to guest services it falls on deaf ears. The only good things were the nightly movies on the top deck by the pool, the room attendants they were great and the comedy shows.We took off the required tips that they add to your bills. It was a huge headache. My advice to all is to spend the extra money and go on a cruise line that caters more to cruising. Read Less
9 Helpful Votes
Sail Date: September 2016
Chose this cruise because Galveston is close to home. Will never go on the BREEZE again, the ship needs to be refurbished and cleaned. The hallways always smelled like sewer. The 5th floor reeked of cigarette smoke this is where the ... Read More
Chose this cruise because Galveston is close to home. Will never go on the BREEZE again, the ship needs to be refurbished and cleaned. The hallways always smelled like sewer. The 5th floor reeked of cigarette smoke this is where the casino was and I am not sure why this was a smoking zone. You had to walk through the casino to get to the BLUSH Dining Room so you always smelled like smoke -- the BLUSH Dining room was inconveniently located in the rear of the ship on the 3rd floor and you could not get there without going up or down a floor and then back up to the 3rd floor. No signage indicating where restrooms were located. Most of the staff appeared to resent being asked questions. The food was nothing special regular poor cruise food the chef could not even make Cherry Pie! The Pizza was good and the french fries at Guy's Hamburgers were always hot. There was no option to mark off gratuity -- if all you do is hand me a bottle of water that does not constitute a tip -- now if you make me a drink then for sure I will tip. Seriously considering sending recipes to the chef and I do not even cook. The entertainment was not up to par from other Carnival Cruises -- some new performance called FLICK -- basically interpretive dance not "for all ages". Would not recommend this ship. Also, I do not understand why ships port in areas that are considered unsafe -- Belize City had absolutely nothing to see so if you are going to this port BOOK AN EXCURSION because there is nothing to see in the city/town and you are warned when leaving the port that you are on your own and to be safe!! Read Less
1 Helpful Vote
Sail Date: September 2016
The day we was to leave on our cruise. We had to wait in line outside the terminal for over 3 hours. No where to sit, the elderly, the handicapped all waiting outside in the sun. Our ship was supposed to leave at 4, instead it was at 6. ... Read More
The day we was to leave on our cruise. We had to wait in line outside the terminal for over 3 hours. No where to sit, the elderly, the handicapped all waiting outside in the sun. Our ship was supposed to leave at 4, instead it was at 6. They stated it was a problem with the ship. No V I Ps was let on early like normal. This was my fifth cruise. Third thru the Galveston Terminal. I will never cruise on the Breeze. I did not enjoy the Huge Ship experience. I will stick with the smaller ships, from now on. This ship was way to lenient on allowing children into the Casino. The last night of our, cruise they make an announcement about having No Kids in the Casino. We also had on our last night drunk teens screaming and cursing one another in the hall way. Beating on their doors of their cabins. Our Balcony neighbor was smoking pot, on his balcony. The workers are nice on the ship, and the food was better than normal. Hopefully your experience with the Breeze is better than mine! Read Less
Sail Date: August 2016
Wanted to try the Breeze and it had the great Deluxe Ocean view Cabins. Cabin was wonderful - steward was wonderful. No complaints there. Food was great - dining room was great and the service in the dining room was great. Spa ... Read More
Wanted to try the Breeze and it had the great Deluxe Ocean view Cabins. Cabin was wonderful - steward was wonderful. No complaints there. Food was great - dining room was great and the service in the dining room was great. Spa was good - casino was great! Problem was the spaces allocated to smoking cigars, which my husband does several times a day and booked this cruise specifically so that he would be able to enjoy this with a good friend. In the past, cigar smokers on the sister ship, Magic, were able to smoke on Deck 5 at one of the Lanai areas, which was fine. Now they have allocated an open area on deck 5 outside Red Frog. No over head covering - so there are two senior men (and other folks) out in the direct sunlight for an hour at a time or in the rain..which it did several times during our cruise. The only other area was on Deck 11 at the stern. Problem is that back there, they get sprayed with debris from the smoke stacks. His pants had to be washed and he had to throw away his snapdown cap, suspenders and his pair of canvas boatshoes, all of which were ruined. He checked the Carnival website before booking and there it said that cigar smoking was allowed on Lanai, deck 5. Also, picking up the Deck Maps on the ship, it listed the smoking policy which ALSO said cigar smoking was allowed on the Lanai. This was supposed to be a cruise to celebrate our 27th wedding anniversary, he was upset the whole cruise. If my husband had his way, and had we not been traveling with another couple, he would have demanded a refund on Day 1 and left the ship. These ships have hundreds and hundreds of rooms. Is it too much to ask to set aside one safe, protected area for people who want to smoke cigars? Would YOU ask your father or grandfather to smoke his cigars outside in the direct sunlight or rain for an hour at a time? How would you feel if he had to deal with debris from the smokestacks ruining his clothing. There's plenty of spaces for cigarette smokers to smoke INSIDE or for drinkers to drink all over the place. There should be a place for cigar smokers too. Complaints made to Guest Relations fell on deaf ears. One guys said new smoking policy was on website for over a year, however, we couldn't find it anywhere. Another guy said, Yes, he can smoke on the Lanai, but when he did, he was chased off by other staff. Mixed signals all the time and it lead to a great deal of frustration. This totally ruined our trip. I was in tears and he was furious. So much for our anniversary. IF they make a change to accommodate cigar smokers, we will sail on Breeze again. Until then, we will not. Read Less
12 Helpful Votes
Sail Date: June 2016
Our third Carnival cruise. We sailed on Conquest, Magic, and Breeze. Last cruise was two years ago and it was very similar to the first. Both were 5-star experiences. Sorry to say the cuts by Carnival over the past two years dampened ... Read More
Our third Carnival cruise. We sailed on Conquest, Magic, and Breeze. Last cruise was two years ago and it was very similar to the first. Both were 5-star experiences. Sorry to say the cuts by Carnival over the past two years dampened our experience so much our next cruise will be with someone else. Noticed cuts: the shows no longer feature a live band, only singers/dancers with recorded music. The magic show was a joke. There are still 3 servers at the 6 and 8 dinners to cover an area, but they must have added more tables to be covered. Our meals were slow from start to finish and I never saw anything less than hustle buy all the servers in the room. Table clothes and proper dinner hardware were gone except for elegant night and this makes the room feel even more casual. I felt overdressed in docker slacks and long sleeves. More than ever really nice food items are offered for a price and not included in the cost of the cruise. The liquor purchased on the ship is no longer delivered to your room. You pick it up in the morning. The line is long and lots of orders were incorrect. I (and most others) was in line for over an hour and a half waiting to pick up the liquor we purchased. The embarkation and debarkation process were better than years past. Read Less
4 Helpful Votes
Sail Date: June 2016
Chose because I had 6 previous wonderful cruises on Carnival. This 7th cruise was not wonderful. Dining room was chaotic. Never cleared table between courses . Food was not good. Two people in my party could not eat it. After the first ... Read More
Chose because I had 6 previous wonderful cruises on Carnival. This 7th cruise was not wonderful. Dining room was chaotic. Never cleared table between courses . Food was not good. Two people in my party could not eat it. After the first night never returned to dining room. Raw sewage was in my toilet several times. They did try to fix it but didn't. Main door to patio was closed the entire week making it very difficult to access hot tubs smoking areas and the lania to have breakfast. Since main door was blocked no bar service. Had to go to bar to get 90% of drinks. Service in general was lacking in all places. Security took my bag out of screener and put it in someone else's cart. I did get it back but took yet another trip to guest services. Only one show that was not the carnival singers and dancers. It was a magic show geared for children. Food in buffet was awful. Guys burgers and the deli was good. Pizza was good but lines and wait time very long. Public restrooms so small you truly have to step to side of toilet and against the wall to close door.Carnival has stopped putting towels down at the deck 5 hot tubs. You have to haul your room towels around all day or keep making trips to Deckb10. Got stuck in an elevator. Read Less
13 Helpful Votes
Sail Date: May 2016
The ship in general was ok. The rooms were clean and quiet. , and I felt safe. I was disappointed with the food. It wasn't very good, and the majority of the restaurants closed early (after lunch).Which didn't leave much of a ... Read More
The ship in general was ok. The rooms were clean and quiet. , and I felt safe. I was disappointed with the food. It wasn't very good, and the majority of the restaurants closed early (after lunch).Which didn't leave much of a choice. After about 3 days I could not eat it anymore. Most everything closed by 12 a.m.. Including the casino . I saw no one win anything. The machines were real tight and that was annoying.. It would have been nice if each floor would have had some sort of refreshment area etc. As it was,, I had to travel 9 floors to get a cup of coffee. You had the option of room service, but at a price. The entertainment was really lame. .Same country singer for days, Overall - Bad food, to much oi a time frame -on and off boat Very expensive overall I wouldn't do it again because I didn't like the structured and timed atmosphere . They could have been more helpful with the first timers with information about the islands in which we were visiting. Read Less
6 Helpful Votes
Sail Date: February 2016
Summary After many years without going on a Carnival cruise this trip confirmed why, Carnival cruises are terrible, and not worth even the low price they charge. Carnival can fool 1st timers but seasoned cruisers who have been on other ... Read More
Summary After many years without going on a Carnival cruise this trip confirmed why, Carnival cruises are terrible, and not worth even the low price they charge. Carnival can fool 1st timers but seasoned cruisers who have been on other cruise lines will be disappointed. Background As previously stated we had not been on a Carnival cruise for about 10 years until 10/2015. We took cruise with our neighbors (Carnival Platinum Members) on the Paradise out of Tampa. Was not very pleased with that cruise but decided we would give Carnival another try, and we wanted to see Kathy Griffin. The only difference between the cruise on the Paradise and this cruise on the Breeze is that: - The Breeze is a larger, newer and nicer vessel - We got to see Kathy - We used the Cloud Nine Spa - Fahrenheit Steak House Other than these four things both ships suffer from the same poor items that I will list below with the main disappointment being the food. Not only was the overwhelming majority of the food bad, but Carnival seems to be into limiting when you can get food. This idea that they advertise of "unlimited food" is a partial truth. What they should say is "unlimited food when the food places are open" which is not 24 hours. My other major complaint is the port of Falmouth, Jamaica. This port is a waste of time, money and ship fuel. I will never go on any cruise that goes to this port. The only reason ships go to this port is to empty your wallet in the port shops. The area outside the gated port is like a 3rd world country. CONS: - Embankment line was 1000 people deep outside the Miami terminal - No reason given for delay no amenities offered - Coffee machines constantly empty at breakfast - Lido buffet food was better than main dining room - Pastries were often hard and stale - Wife had hair baked into her cinnamon roll at breakfast in main dining room. Wait staff offered nothing more than a apology. Complained to guest services was given the run-around. Two day later we were give some free covered strawberries that were horrible - Management on ship was not very friendly or interested in the satisfaction of guest - All other shows were mediocre at best. Singers were not very good. But at least they had shows. There were no shows on the Paradise. - We were on the ship for 6 days and never figured out the Lido buffet schedule. It was closed more than it was opened. - For some reason the pizza station never had enough pizza ready. Always a long wait at night time as two people make pizzas one by one for hundreds of people - The tile floor that runs through the Lido Buffet is slippery and dangerous. I don't understand who thought of that idea but it is a very bad one. They have crew members who's job is to stand by the entrance and constantly try to dry the floor so passengers won't fall. - There are little swivel top trash cans in the Lido that you must touch to open. Really bad and unsanitary - Main pool in center of ship has no hot tubes - Main pool is way too small for ship size - Fat Jimmies is only open on sea days for a few hours. Food is ok but not worth the long line. PROS - Cloud nine spa area is great - Many smoking areas - Main dining portions are tiny - Lobster tails were served on elegant night - Fahrenheit Steak House was great - Ship was clean and in good condition - The Kathy Griffin and Marcus Anthony shows were great Read Less
4 Helpful Votes
Sail Date: February 2016
Embarked on Carnival Breeze on 2-13-16. Our suite on the 7th floor was great. The room steward not so much. The food choices were very limited. If you didn't like it the first day, you were stuck with the same food the rest of ... Read More
Embarked on Carnival Breeze on 2-13-16. Our suite on the 7th floor was great. The room steward not so much. The food choices were very limited. If you didn't like it the first day, you were stuck with the same food the rest of the cruise. Our first port of call was Grand Turk, which was cancelled due to weather conditions. Understandable but disappointing. I heard a couple of travelers talking about having some kind of stomach virus which I got on Saturday 2-20-16. I was quarantined to my room. On Sunday 2-21-16, I was pushed in a wheelchair off of the boat and set by where the taxis are waiting. My fellow travelers were not allowed to go with me. I had to wait about 1 hour to see them again. Not so good. Not feeling good. At least 5 of the 13 of our group got sick within a few days of disembarking the ship. I do have to say, the entertainment director was great. We have cruised before with him on another Carnival Ship. Probably won't be seeing much of us in the near future. We have cruised many times but this had to be the most disappointing time. Read Less
2 Helpful Votes
Sail Date: December 2015
We returned yesterday from the most disappointing cruise. We have been on several Carnival cruises, however, this was the worst. The ship was pretty, very clean and the service was excellent, however, unless you were in your 20's ... Read More
We returned yesterday from the most disappointing cruise. We have been on several Carnival cruises, however, this was the worst. The ship was pretty, very clean and the service was excellent, however, unless you were in your 20's there was nothing to do. The entertainment was the worst I have ever experienced. We are used to having dinner, seeing a show then going into a lounge to dance, unless you can do hip hop dancing, you had no where to dance. This cruise catered to children which was wonderful for young parents, however, anyone over 40 had to of been bored. Now let's talk about the food...tasteless and luke warm. Very few choices and poorly seasoned. The best food was on the lido deck buffet, however, for dinner, we prefer being served. I will say, the cabins were small but clean and the service on the ship was excellent. We traveled with four other couples and NONE of us will ever cruise carnival again Read Less
Sail Date: November 2015
I am a platinum member who love cruising. However, we were very disappointed with the experience on the Carnival Breeze. The service was the worst I have ever experienced. I never met my cabin stewart. The service in the dining area was ... Read More
I am a platinum member who love cruising. However, we were very disappointed with the experience on the Carnival Breeze. The service was the worst I have ever experienced. I never met my cabin stewart. The service in the dining area was pitiful. I'm use to being greeted upon our arrive to our table and my napkin being placed on my lap. That never happened. I complained once to my waiter, who accommodated me when I complained, but never again. Tables on the Lido deck remained dirty while waiters slowly strolled around pretending to look for dirty tables. The entertainment was poor. The performers seemed to not care if we liked it or not. The only bright light was the cruise director, Matt. He was fantastic! He was engaging and entertaining! The comedy shows were good, too. I would not recommend this ship and would never sail on it again. It seems as if the staff did not care because they assumed the tip was in the bag. The ship is beautiful, the service was terrible. I'm already scheduled to sail out of Charleston, SC in January 2016. I cruised out of this port numerous before; however after this trip I probably will go back to Royal Carribean to give Carnival time to improve its service. Also, was not allowed to use some of the exercise equipment until after 8:30am because it would disturb a cabin that shared a wall. Pitiful! Read Less
Carnival Breeze Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 4.0 3.9
Enrichment 2.0 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 4.0 4.0

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