2 Helpful Votes
Sail Date: December 2017
This is our second cruise with Oceania and our overall impression was that it was a very positive experience. We chose Oceania after having a wonderful time aboard the Sirena last year on our French Polynesia Cruise. As with all cruises ... Read More
This is our second cruise with Oceania and our overall impression was that it was a very positive experience. We chose Oceania after having a wonderful time aboard the Sirena last year on our French Polynesia Cruise. As with all cruises there are always some minor issues that could be improved on in order to make your time onboard a ship a much better experience. The embarkation process on the Riviera went very smoothly and it is very impressive how efficiently and quickly this process occurs with Oceania. We had booked a concierge stateroom on Deck 12 and as a result our luggage was given a priority status and was delivered to our room very quickly. Consequently we were able to unpack our luggage prior to the mandatory safety presentation onboard the ship. In regards to the safety presentation, Oceania does require you to bring your lifejackets to the presentation and for you to return them back to your stateroom. As mentioned previously, our stateroom was on Deck 12 and it was in the concierge category. The stateroom appeared to be a bit larger in comparison to other staterooms we had booked on other cruise lines. The bathroom was spacious and included both a bath tub and a separate shower but unfortunately there was limited space for toiletries on the shelves in the bathroom. The fridge in the stateroom had an ongoing free supply of soft drinks and water which was a very welcomed perk provided by Oceania. The stateroom was well maintained by our Cabin Steward Robbie as she provided excellent service throughout the cruise. Food aboard the Riviera was excellent and Oceania's reputation for being a "foodies delight" is well deserved! We experienced all four speciality restaurants onboard the ship and enjoyed them thoroughly. Our favourites were "Toscana" and the "Red Ginger." Our experience in the "Grand Dining Room" was very good as well. There were some minor issues regarding service in the GDR but nothing that disrupted our dining experience. On occasion orders were mixed up and the servers seemed confused at times on who ordered what at the dinner table. My suspicion was that some of the staff were new and that they were still going through a learning process in the dining room. We also dined on occasion at the "Waves Grill" for lunch and especially enjoyed their gourmet hamburgers. Getting a table on deck for lunch was a bit of a challenge at times and the staff appeared a bit overwhelmed with the orders for lunch especially when the excursions arrived after 3:00PM and the dinning room was closed.We attended the "Terrace Cafe" on one occasion for dinner one evening. This venue is a buffet style restaurant and can be very crowded at times. Once again finding a table at the Terrace Cafe can be challenging and at times frustrating. On the other hand the food is excellent and worth the effort. Overall the dining experience onboard the ship is excellent and the service is generally quite good. In conversation with fellow passengers there was a general consensus that the food provided onboard the ship was that of a very high standard. If Oceania has a weakness in regards to their ships it is the entertainment. Most of the entertainment was satisfactory but clearly not anywhere near the level that other cruise lines provides. Although the entertainers were very talented they clearly were more lounge performers than headliners. The production shows that were performed were described by a fellow passengers as that of the level of a "High School performance." Although this criticism is a bit harsh it does somewhat reflect the lack of any polish these performances had in their presentation. Furthermore, the Show Theatre onboard the ship is quite small and during the major production shows there was a lack of seating. On the other hand when some of the headliners performed the theatre was nearly empty. In regards to the shore excursions we found them to be very good and the guides very informative and courteous. Oceania had a very good selection of excursions in regards to this cruise. If there is a criticism to be made regarding excursions on Oceania it's the cost as they appear to be very expensive if not overpriced. Unfortunately in visiting many of the ports we visited, Belize, Honduras and Guatemala, we were delayed in returning to the ship. Should one be taking independent tours in these ports be aware that road conditions and other problems can delay your return to the ship for a significant period of time. In two of the ports previously mentioned we were delayed due to road conditions and were the last persons onboard the ship before it was departing these ports. Furthermore, many of the excursions were clearly not suitable for people with physical disabilities as they required a great deal of physical activity and many of the ground surfaces are uneven and are not conducive to wheelchairs. Our fellow passengers onboard this ship were generally much older than we had ever experienced onboard any previous cruises we had been on. This was quite different from our experience on Oceana in French Polynesia. Although the bars and lounges were open quite late it was not uncommon that after 9:30PM there was little activity going on in these areas. There were only a few children onboard the ship and based on experiences onboard Oceania's ships I would not recommend booking a trip for families as there is little to no activities for children. Overall the staff and the services they provide onboard the ship were very good. Our cabin steward, excursions desk, reception, dining room and speciality restaurant staff, all did a wonderful job in providing us with a a very good cruise experience. The only negative comment regarding the staff was that the Cruise Director was rarely seen and when he did show up appeared to be indifferent and aloof. The other issue was that there were minimal activities onboard the ship and when they did occur they often would be a time conflict with another activity your interested in. This maybe due to the cruise being so port intensive that the staff did not see to need to have any more ship board activities. Although the cruise was taking place during the Christmas Season, outside of a some Christmas Decorations ,there was little activity or celebration aboard the ship regarding this time of the season. There really was a lack of a festive feel aboard this ship which was a bit disappointing. In spite of a few minimal concerns this was a vey good cruise. Oceania does provide cruisers with a very good cruise experience especially when it comes to food. Issues regarding the entertainment and other concerns should not deter someone for considering the Riviera as a possible option for a future cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
We enjoyed our January 3, 2017 cruise on Riviera (Eastern Caribbean) especially the food, enough that we decided to repeat the experience with Western Caribbean itinerary, and we were glad we did. Embarkation was efficient; our names ... Read More
We enjoyed our January 3, 2017 cruise on Riviera (Eastern Caribbean) especially the food, enough that we decided to repeat the experience with Western Caribbean itinerary, and we were glad we did. Embarkation was efficient; our names were not on the list, but the issue was resolved in a few minutes and we were accompanied upstairs to aid in our boarding. We ate a bit at the Terrace, then relaxed on loungers on the pool deck with books and music until our cabin was ready a little after 2:30; our cabin was immaculate and was maintained that way throughout the cruise. It is not usually a big concern for us but we noticed that the crew,officers and wait staff were always friendly. We ate at each venue: once at Waves to try the surf and turf (decent but not special); 3 dinners at the GDR (hit and miss), 1 dinner at Polo (our least favorite specialty but the Lobster and Filet Mignon salad were quite good), and 2 at each of the others. Some very good dishes at all 3, especially lobster, but foie gras not so much. All breakfasts and most lunches at the Terrace, plus a few early dinner stops for sushi or a lobster tail to hold us until our real dinner. The pastries on board were very very good, in fact much better than our previous cruise; flaky, buttery and tasty. Great fresh fruit, smoked salmon, herring, cold cuts and cheeses, good breads and rolls at all venues. Usually nice alternative entrees available at the Terrace. Very good coffee available around the ship. We brought wine on board (a specialty shop in Miami and also in Cozumel) which we brought to our dining venues 5 bottles which lasted 2 days each. The $25 corkage fee worked for us and the wine stewards were always gracious. We are not big on organized entertainment, and this time other than a scarf demonstration attended by DW we barely participated; the string quartet and pianist were not as good as the January cruise so we spent very little time with them. No shows for us. Our fellow passengers seemed to be 10-15 years older than our last cruise, and those were no spring chickens. There were many people with walkers, carts, and a number of morbidly obese people. Clientele was about 85% American and maybe 10% Canadian with a smattering of others from England, Germany and South Africa. A relatively few passengers under 50. Weather and seas were great; we did 3 fabulous private tours we set up (plus walking tours) and one eco hike through the ship: pricey, but a good tour with about 20 others - a nice workout in Belize. We had limited interaction with the other passengers: some shared tables at dinner, and a few conversations both on shore and on the Ship; less than usual but it worked for us. It may have been due to the older clientele but there were many more loungers available on this cruise on sea days than last January; of course, having our own loungers it was not an issue for us. I am not a fetishist about new hips but the Riviera was very well maintained (including public rest rooms) and seemed in very good shape. Disembarkation was very smooth. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose to book a Caribbean cruise on Oceania Riviera as we wanted to experience a luxury cruise ship and it was amazing. We loved the stylish decor, paintings, works of art, the Lalique staircase, comfortable lounge areas , ample seating ... Read More
We chose to book a Caribbean cruise on Oceania Riviera as we wanted to experience a luxury cruise ship and it was amazing. We loved the stylish decor, paintings, works of art, the Lalique staircase, comfortable lounge areas , ample seating up in Horizons bar/lounge...the anytime dining was great no pressures. We enjoyed meals in the Grand Dining Room we prebooked meals in Jacques and in Red Ginger all these are waiter service and you choose from menu .... however we did not enjoy our meals in Polo Grill and Toscana. The choice of food in the main Terrace Buffet restaurant was excellent - it is buffet style mostly food is all behind glass it's quirky as the Staff put your choice on your plate. Afternoon tea 4pm in Horizons was presented beautifully a lovely idea. Snacks available at pool area from the Waves Grill and at the Coffee Bar . Ships entertainment team was just about ok nothing very special one show at 9.30 pm . Service on board was excellent especially so on sunny sea days when poolside staff could be seen trying their very best to place loungers in the sunshine for those guests looking to settle in the sun for the day . Our cabin was Penthouse deck 11 - lovely room - the only negative on deck 11 was the large overhang above as it cut out a lot of our sky and sun ......also we had access to Executive Lounge just down corridor.... sounds like a bonus but very disappointing it is just a very quite room with sofa , coffee and biscuits, photocopied newspapers and some I pads ...not sure what it's trying to be it was just a shorter walk for us to go get an early morning takeaway coffee there for our cabin. This was a new experience for us , we boarded in Miami , the ships guests were mostly Adults and mostly Americans, we would recommend this ship so glad we did this cruise. Our only negative was regards our total on board credit of $600 we didn't realise that the gratuities for housekeeping and butler were fixed they are not discretionary or recommended amounts as is actually stated in our cruise ship brochure : our gratuities for 10 days were total of $460 which left us $140 for alcoholic drinks for 10 day cruise : 1glass of wine each with our evening meal cost around $25 : our cruising inexperience shows here maybe but nevertheless we really enjoyed the Riviera Cruise Ship and we would definitely recommend it. Read Less
1 Helpful Vote
Sail Date: December 2017
Having sailed on the Regatta a few years ago, my husband and I chose Oceania's Riviera so we could experience the two additional specialty restaurants, as well as the on-board Culinary School classes. We had wonderful meals in Red ... Read More
Having sailed on the Regatta a few years ago, my husband and I chose Oceania's Riviera so we could experience the two additional specialty restaurants, as well as the on-board Culinary School classes. We had wonderful meals in Red Ginger, Polo Grille, Jacques, and Toscana. The service and presentation of each and every dinner was top-notch. Embarkation in Miami was a bit chaotic - U.S. Coast Guard did a ship's inspection, which put everything way behind schedule, but once on board, our cabin was ready, luggage delivered and a late lunch was served. The Riviera is absolutely beautiful and spotless. Our stateroom on Deck 9 was conveniently located across the hall from both the Concierge Lounge and the Laundry (and before you ask, no noise from either). For the small additional cost, we had access to this Concierge Lounge 24/7, as well as a private sundeck and hot tub connected to the Canyon Ranch Spa. All passengers can use the Fitness Center (very large and well equipped) and the Steam & Sauna rooms, as well as take various Fitness classes such as Yoga, Pilates, etc. This particular cruise had three scheduled sea days - with an additional one added when we could not tender to Punta Cana due to rough seas. There were quite a few Culinary Classes to chose from on Sea Days, 10:00 AM and 4:00 PM (for an additional cost of $69 p/p); each class is about two hours long, and so much fun with Chef Noelle and her efficient staff of three - all the prep and clean-up is taken care of - just show up and start cooking! You will go home with some new skills and all the recipes printed in a lovely booklet. Another culinary treat for us was Le Reserve seven course French wine pairing dinner. My husband is not even a wine drinker, and yet this dinner was his favorite; mine, too! There was an upcharge of $95 p/p & 18% gratuity and well worth every dollar. We did not go to any of the evening entertainment, so not able to comment on this. Read Less
3 Helpful Votes
Sail Date: December 2017
Having been on Oceania's small ships we wanted to try their larger ships. The Rivera with one thousand passengers has the feeling of a small ship. The specialty restaurants are as good as any I've dined and I've been on many cruise ... Read More
Having been on Oceania's small ships we wanted to try their larger ships. The Rivera with one thousand passengers has the feeling of a small ship. The specialty restaurants are as good as any I've dined and I've been on many cruise lines. Special kudos to Red Ginger & Jacques. The breakfast and lunch buffets were excellent with tremendous variety. The itinerary was the Eastern Caribbean, which means that we wanted some R&R since all the islands are basically the same and not much to speak of.This ship is not for kids or teen agers. It's for people who want to relax and just have a great time. The entertainment is okay not great.The cabins are very nice. I always choose a Concierge Cabin for the few extras. We had a terrible embarkation process for this cruise which I believe was a once in a blue moon occasion. Will definitely consider Oceania again. Read Less
1 Helpful Vote
Sail Date: December 2017
Oceania is still one of the best cruise lines and the Riviera is one of the best ships in the fleet. It's large enough to offer all the amenities and yet small enough to feel intimate in many ways. We once again had an Oceania suite and ... Read More
Oceania is still one of the best cruise lines and the Riviera is one of the best ships in the fleet. It's large enough to offer all the amenities and yet small enough to feel intimate in many ways. We once again had an Oceania suite and this is one of the finest staterooms on any ship we've been on; large enough to live in long-term. There is a butler and a stateroom attendant to look after your every need; the suite is serviced at least twice a day. it also comes with a mini-fridge with soft drinks and beer, and the bar has six full bottles of premium liquor. We swapped the liquor for six bottles of wine that we drank in the restaurants and the suite. And the food remains to be some of the best - anyplace.There are four specialty venues aboard and there is no additional charge for using them. With the Oceania suite, you have two nights in each restaurant. Plus there is the Grand Dining Room, the Terrace Buffet and Waves Grill, plus a barista and the daily high tea. This ship is a foodie's delight! Read Less
3 Helpful Votes
Sail Date: December 2017
Cruised on Riviera previously. Onboard is fantastic. Cabins service food all 5 star plus. Relaxed atmosphere and no dressing up required. Public areas are luxurious. Lots of activities appropriate to the demographic of the clientele. (The ... Read More
Cruised on Riviera previously. Onboard is fantastic. Cabins service food all 5 star plus. Relaxed atmosphere and no dressing up required. Public areas are luxurious. Lots of activities appropriate to the demographic of the clientele. (The majority of passengers were clearly retired). Staff could not be more accommodating. Ports of call were uninspiring. I don't know about the excursions offered by Oceania - they are too expensive for my budget. The one we took independently on St Kitts was ok and no more. We took the cruise for the ship the food the service and the weather and we would do so again. However - embarkation in Miami was an absolute disaster. First time Oceania customers will have been put off for ever. There was no effective organisation or leadership shown at all. The elderly and disabled of whom there were many were (as far as I could see) left to fend for themselves. Quite shameful in fact. They had to stand in line for an unacceptable amount of time. I was fine - I'm a young 67 year old. I heard that it was the fault of Miami port services but I didn't pay big bucks to that body. I paid 5 grand plus to Oceania for our cruise and was expecting better. You can cruise more cheaply and you can cruise more expensively. Why would you? This is the best money can buy as far as I have experienced. Read Less
Sail Date: December 2017
I would have rated the cruise and Oceana as a 5 if it wasn't for the cheap flight arranged with the olife option. 2 stops each way totally unacceptable. Rest of cruise wad fabulous with incredible food and excellant shows. Around the World ... Read More
I would have rated the cruise and Oceana as a 5 if it wasn't for the cheap flight arranged with the olife option. 2 stops each way totally unacceptable. Rest of cruise wad fabulous with incredible food and excellant shows. Around the World with the singers and dancers might have been one of the best shows we have seen. Not being continually hounded to buy photos -priceless. Embarkation was a nightmare, but that was not the fault of the cruise line. Disembarkation was one of the smoothest ever. Dinners at the specialty restaurants were over the top. The Horizon lounge was warm, friendly and very comfortable. Shops are very low key with no pressure selling, although selection was limited. Our cabin was very well appointed and the bed was one of the most comfortable we have ever experienced at sea. Overall, the cruise was very memorable and we would not hesitate to recommend Oceana. Read Less
2 Helpful Votes
Sail Date: December 2017
This was our 13th cruise and thankfully proved to be not that unlucky. We had sailed on the sister ship, Marina, on a transatlantic the previous year so knew what to expect regarding the layout of the ship and the facilities. Like last ... Read More
This was our 13th cruise and thankfully proved to be not that unlucky. We had sailed on the sister ship, Marina, on a transatlantic the previous year so knew what to expect regarding the layout of the ship and the facilities. Like last time we booked a concierge stateroom, this time on deck 9, which came with a few added extras. We flew from Glasgow via Heathrow to Miami with BA on the large A380 the day before and had a trouble free flight. Meals on board were better than expected as was the room to stretch out. In flight entertainment was about average but no where near the likes of Emirates. I think the main bonus was that our luggage arrived safely because several fellow passengers were not so lucky and were still waiting on their's several days into the cruise. We had an overnight in the Marriott at Biscayne Bay, near to the cruise terminal. Large clean room with comfortable bed. Not much else around the area though but fine for 1 night. Got a groupon deal before we left for the power boat ride that leaves next to the hotel for a 30 min ride around the bay. Enjoyable but not worth the full cost. The breakfast was expensive so went to the mall next door and found a deli which sold just about everything, including my wife's favourite wine, so happy wife!! Now, as many of you will know, Oceania do a staggered embarkation according to the class of accommodation,status etc. which on our previous cruise in Manhattan went extremely well. However a few days before leaving we all got an email letting us know that the ship was being inspected by the Coastguard in the morning. Unfortunately the letter was wrongly worded and gave the impression everyone had to arrive at a certain time. Needless to say this caused mayhem and, without labouring the point, was not Oceania's finest hour. {or in this case several hours!}. Anyway, once onboard, the ship was immaculate. I really love this size of ship compared to the large floating tower blocks that are becoming the norm. The fixtures and fittings are high end and the ship oozes class! We ate in the Grand dining room on 6 occasions and once each in the 4 speciality restaurants. My favourite was Polo Grill because they got my filet mignon just the way I like it. My wife preferred Red Ginger, but to be honest all the dining was very good and no complaints with the quality of the food. We did not do any Oceania shore excursions as, apart from the excessive price, we didn’t see many we liked. We booked with local tour operators in most and did car hire in St Barts. The entertainment on the ship was mixed. The string quartet were excellent musicians but the production shows were only average at best. The comedian lost her way on several occasions and had many people up and leave I believe principally because too much of her reference material made no sense to non American’s. The daily entertainment programme was fair but the best part was the Artists Loft which my wife loved from our time on the Marina and made full use of again. Gave me time to catch up with some reading and chill! Stateroom was excellent with plenty of storage space and a separate bath and shower. My wife really enjoys a bath and with the premium salts provided it was hard to get her back out in time for dinner. The bed is the best ever and we are seriously thinking of buying it for home as have never slept so well! Due to the sea swells we never made it to the Dominican Republic but we enjoyed our time at the other ports of call. Had an easy disembarkation and then 2 nights at Miami Beach, which was way better than expected, to relax before the overnight flight home to winter! Overall, had a very good cruise experience and will be booking with Oceania again in the future. Read Less
Sail Date: December 2017
Our 3rd cruise on Riviera....love the ship and the staff. Ship had to undergo an inspection before we boarded on 12/2 so check in was the most chaotic we have ever experienced on Oceania. We chalked it up to badly managed and went on to ... Read More
Our 3rd cruise on Riviera....love the ship and the staff. Ship had to undergo an inspection before we boarded on 12/2 so check in was the most chaotic we have ever experienced on Oceania. We chalked it up to badly managed and went on to enjoy a wonderful cruise and vacation. Food is awesome...regardless of where you eat. World Beat was the best show I have ever seen on any ship! The comedian was funny the first night but not so much the 2nd night. Seems like Oceania has listened to our complaints in re show quality and really amped up their shows. We enjoyed them! Staff is fabulous - we especially loved Natallia in Horizons, our cabin steward Robylyn and Jason the Assistant Cruise Director. Go to his line dancing classes...so fun! Looking forward to another Oceania cruise next year! We were in concierge veranda room on 10 and location and cabin were perfect. Read Less
Riviera Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 3.5 3.3
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.1
Family 2.0 4.1
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

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