4 Helpful Votes
Sail Date: December 2017
As a first time cruiser I didn't know what to expect..This was the best holiday that I have had. We went all inclusive and as I drink Smirnoff, this was on the drinks package, you can upgrade to premium, but I didn't bother. There were ... Read More
As a first time cruiser I didn't know what to expect..This was the best holiday that I have had. We went all inclusive and as I drink Smirnoff, this was on the drinks package, you can upgrade to premium, but I didn't bother. There were 8 of us and we usually managed to sit together. The waiter Joseph was exception as was the wine waiter Alpha, No queuing at the bar....drinks were brought to you. Food was very good, especially in the Orion restaurant, it was amazing. Cabins were clean with plenty of space Lifts were a bit slow but hey ho....no rush We went ashore every day and the ports were close to the shops, we didn't go on the day at sea, could have got wet. Entertainment was good...all in all, the trip was worth every penny...would I go on this ship again....YES I certainly would. PS..the lifeboat drill was a laugh, but it had to be done Read Less
6 Helpful Votes
Sail Date: December 2017
Chose this cruise for the canaries itinerary. Flight and transfer to ship was fine, bit of a wait for embarkation but not too bad. Cabin 7048 outside plus, nice space, clean, bathroom ok needing some updating. Bed was comfortable, air ... Read More
Chose this cruise for the canaries itinerary. Flight and transfer to ship was fine, bit of a wait for embarkation but not too bad. Cabin 7048 outside plus, nice space, clean, bathroom ok needing some updating. Bed was comfortable, air conditioning was extremely annoying especially during the night. Lounges and theatre were good spaces although upholstery was a bit dirty in places. Show performers were ok, but I couldn’t sit through more than one! All a bit loud really. The entertainment in the lounges was pretty dire, and we really didn’t need to have them on the sun deck during the day too. Food was mediocre. Orion restaurant food was lukewarm at best and portion sizes were pretty small. The lido restaurant basically had the same food and it was hot, much better option. Christmas lunch was extremely disappointing, surely they could have managed a nice turkey meal with all the trimmings. Staff friendly enough but like others have said felt invisible sometimes trying to get a drink in the lounges. The nail in the coffin for us was the coach transfer back to the airport. We were dropped off nowhere near the tui check in desks and our coach appeared to be targeted by pickpockets as my husband and at least 4 other passengers were robbed as they were getting cases from the luggage hold. Tui staff and police were informed, they seemed to be aware of the problem but no warnings were given to passengers. Serious neglect in duty of care to customers Tui! Read Less
2 Helpful Votes
Sail Date: December 2017
right from the start it was do you want to upgrade ..why we were all inclusive. also my wife and friend wanted to get pampered the day we were sailing all day they said if you pay an extra £30 they would not have to book it and wait ... Read More
right from the start it was do you want to upgrade ..why we were all inclusive. also my wife and friend wanted to get pampered the day we were sailing all day they said if you pay an extra £30 they would not have to book it and wait also the service was very slow orders where wrong the lounges where freezing the food was lukewarm me and my friends kept getting letters put under our door saying come to the reception as we have not put any monies into our accounts every day we got this when we went to disembark we got stopped by security saying we had to go back up to level 8 to speak to the receptionist as we did not pay our £2 for the charity I said we paid it when we booked the holiday but they insisted we had to pay it no way I said is this how Thompson are trying to get money to pay for all the new equipment they had to pay for changing there name ect. the entertainment was rubbish also.will never be on that ship again bring back the Majesty Read Less
3 Helpful Votes
Sail Date: December 2017
Chose this cruise as we have been on the Dream 3times before but won’t be going on that ship again It was obvious that standards have fallen dramatically the carpets were threadbare in some areas the cabins were kept clean but the ... Read More
Chose this cruise as we have been on the Dream 3times before but won’t be going on that ship again It was obvious that standards have fallen dramatically the carpets were threadbare in some areas the cabins were kept clean but the towels and sheets were grey and thin the pillows were most uncomfortable lumpy and definitely needed replaced. We ate in the Orion in the evening but sad to say the quality of the meals was much poorer than on previous times The outbreak of sickness seemed to be quite bad on the day we left l mentioned to the officer that l was shocked at the lack of control with hand sanitisation and oddly enough within an hour staff were positioned at the entrance to restaurant making sure hands were sprayed The entertainment needs to be updated the quizzes during the day are now old hat and no longer funny , towel and napkin folding....well enough said Despite all the above we have nothing but praise for the staff who work very hard and cannot do enough for you Read Less
8 Helpful Votes
Sail Date: December 2017
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude ... Read More
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude couple sat in front of us who both insisted on reclining their seats. Myself being 6'2 and no extra legroom seats available when we booked found it very uncomfortable. Not of to a good start. The transfer was quick and the luggage arrived at our cabin quite promptly. On first impression the ship looked nice dressed for Christmas, however as the days passed there was no atmosphere on board, no christmas music which left a lot to be desired. The food was good but has been reduced to three courses only. The captain's dinner again only three courses but nothing special just the normal menu, very disappointing. The saving grace was the weather, we had checked prior to leaving the UK and expected overcast days and tain. We actually had 7 days of sunshine 21 -25 degrees which meant we were able to spend a lot of time outsude as the daytime activities were extremely poor and boring. The usual ice carving,napkin folding and best of all vegetable sculpture. My wife and I had been taking dance lessons especially for the cruise as normally there is dancing before evening meal. Not on the Dream, we found nowhere you could go for a dance. As for the on deck entertainment and in the bars the standard was animal. Performers who were unable to sing in tune and had a repertoire dating back to the 50s and earlier. If I heard tie a yellow ribbon and itsy bitsy tiny bikini more than once and nothing after the millenium. As for the show team ,well all i can say is sack the lot and start again. We thought from the standard of the performers that they had just got together and were still getting used to one another. Imagine our surprise when the cruise director told us they had auditioned last year and had been together all season. Overall impression will not sail with marella cruises again this is our 15 th thomson/tui/marella cruise and cermainly our last. Read Less
8 Helpful Votes
Sail Date: December 2017
Have just returned from 7 night holiday on the Marcella dream...once arriving in Tenerife embarkation was simple..plane to coach...coach to ship,staff waiting on board to take you straight to your cabin...allow couple of hours for your ... Read More
Have just returned from 7 night holiday on the Marcella dream...once arriving in Tenerife embarkation was simple..plane to coach...coach to ship,staff waiting on board to take you straight to your cabin...allow couple of hours for your luggage to show,but this is not a problem,as ample bars and grills and restaurants all serving fabulous scrummy food...superb restaurant also open at set times,with wonderful waiting staff and bar waiters at hand constantly,always with a smile...we were alinclusive,there was also a premium package...3 al-a-Carte restaurants also,with a small supplement....but fantastic food....The cabin,outside with window,was spacious and comfy,and steward came in twice daily,even turned bed down at night...with chocolate on your pillow!! Entertainment shows were remarkable..very professional,and on twice nightly,,shore excursions maybe slightly pricey,but we got off and done our own thing...there are kiddy’s clubs and two pools+kiddy pool...all in all ..excellent value for money...disembarkment was simple to...luggage taken off ship for you..and you pop it on coach at the terminal.. Read Less
7 Helpful Votes
Sail Date: December 2017
chose this cruise as only one cruising the Canary Islands in December Cabin good size. Rather drab though and seemed slightly dated. Had a suite. No 7062. Nice clarins toiletries good shower lots of storage. Comfortable beds. ... Read More
chose this cruise as only one cruising the Canary Islands in December Cabin good size. Rather drab though and seemed slightly dated. Had a suite. No 7062. Nice clarins toiletries good shower lots of storage. Comfortable beds. Restaurants the Mistrels excellent - supplement needed of £20 per person nice food excellent service. Orion which is waiter served the food so so. Sometimes hot sometimes just warm The Lido and Sirens which are help yourself Hit it right and the food will be hot if not luke warm or even cold. as it was most days. Somewhat tasteless. Didn't try the other two restaurants as we tended to eat in Minstrels. Not a ship I would book again. Entertainment in the Broadway - my opinion not very good singers and rather poor Entertainment in Smaller bars seemed okay. Staff were friendly As mentioned in other reviews It's butlins on water - a bit common - but you get what you pay for. Having said this we did meet some lovely people - been on two other Thomson ships and I thought these were better Yes the ship is dated. Staff friendly They need to sort the food out though. Read Less
12 Helpful Votes
Sail Date: December 2017
We choose this cruise as we wanted to try Marella on a short cruise to the Canaries before booking a Caribbean cruise with them as they fly there direct. Things did not start well when we waited on the plane to disembark for over 30 ... Read More
We choose this cruise as we wanted to try Marella on a short cruise to the Canaries before booking a Caribbean cruise with them as they fly there direct. Things did not start well when we waited on the plane to disembark for over 30 minutes then waited another hour for a coach + so much for not seeing your cases until you got to your cabin once checked in you had to collect your own and take them to the coach, which was chaos . Dining..... buffet food looked like school dinners left out too long.... main dining room, dishes of the day were sometimes OK but not the sides chips inedible cold chunks of semi cooked potato in grease roasted just the same but thinner. The AA always available were always awful how can you make a chicken breast tougher than leather? Entertainment - singers and dancers threw their hearts and souls into their performance but screeching into the microphone volume on max loud enough to hurt your eardrums is not my idea of a good night out. Activities ..... bingo..... quizzes Games room only 1 game aimed at the under 6 age group a couple of jigsaws. Card room with no cards.... you get the picture Service - generally good though you do have to wait quite a while as the staff are not plentiful and most people are on all inclusive so drinking was very much the main pastime! some language issues with some bar staff who struggled to understand. Ports as expected done most of them before so did our thing BUT really annoyingly the ship left port every evening apart form change over days very early 1600-1700 before dark and before the resorts had switched on their Christmas lights to then be chugged out to sea a few miles and the engines turned off to drift until dawn - clearly paying the shortest port fees possible. Outside deck space seemed to be reserved entirely for smokers NO deck was none smoking apart fro a sun lounge area on deck11 that unfortunately had black sooty smoke pouring over you if you did try and spend some time there smelt as bad as the other decks. Day of departure - hand luggage checked into the lounge as per instructions when we went to retrieve it the lounge was empty no staff - no luggage ...........they had moved it luckily reception knew where! No news sheets for departure day even though we were not leaving until late pm. We walked past covered area on the quayside a couple of times that day and found it unattended both times....... Memorable member of staff = male receptionist who when asked how to view what was on the TV or if we could view our on board account on the tv as all other cruises we have been on have these very basic facilities said"Madam you are on the wrong cruise" how right was he!! Would we go again - not even if we were paid to do so! Read Less
8 Helpful Votes
Sail Date: December 2017
We were disappointed with the marella dream ship it was our 3rd time going on the ship we found standards had dropped the ship is tired. The food was mediocre sometimes cold and the menu limited. The show team were good but the other ... Read More
We were disappointed with the marella dream ship it was our 3rd time going on the ship we found standards had dropped the ship is tired. The food was mediocre sometimes cold and the menu limited. The show team were good but the other singers I think have been drawn from the ships crew and to say the least have limited talent. In the evening we struggled to find seating in all the venues. We found it frustrating trying to get served for drinks the waiters do not seem to cordinate the way they covered the venues , sometimes we felt invisible as they just walked aimlessly around . The all inclusive drinks package is not all inclusive there are supplements for many drinks . This caused confusion to say the least and is quite misleading If you want a far better ship try the discovery 2 . We did last June and can recommend the ship 100%. Read Less
4 Helpful Votes
Sail Date: November 2017
.Entertainment exceptional .What a team and the show "Africa" was simply amazing.There were some great quizzes too.Crew so friendly and food was fine by us.Most of our dining was in the Orion which is the main restaurant and we ... Read More
.Entertainment exceptional .What a team and the show "Africa" was simply amazing.There were some great quizzes too.Crew so friendly and food was fine by us.Most of our dining was in the Orion which is the main restaurant and we did 2 nights in the speciality restaurants which were nice.We especially loved the Hot Stone at the Terrace Grill.We did this as an extra cruise as it was on at a great price .Didnt do any excursions just wandered off with map and an idea of what to see in town .Worked well for us and Arrecife in Morocco was a revelation.Gorgeous promenade and beaches and absolutely no hassle.10 euros for a taxi each way 2euros for the tourist train and 8 euros for 2 nice beers on the front.All the staff on board were lovely and we gave an extra tip to the cabin steward as he was so good. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

Find a Cruise