8 Helpful Votes
Sail Date: January 2018
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff ... Read More
A friend booked this trip for 10 friends - the food at the 'Pantry' was dreadful - the food at the preferred seating Restaurant was hit and miss although more miss - I did not see any passenger use the sanitizer in fact there was no Staff to ensure it was used. You could not use the two spas as Parents would leave their young children in their me then wander off, at one stage I counted fifteen children sitting in and around a spa never again, would I ever use Pacific Jewel or any in this fleet. I have been on five cruises by different lines and ha e me r experienced such poor service and t times rude staff - I have been on Royal Caribbean, Princess and Celebrity Cruises which are far superior to what I experienced on the P&O Pacific Jewel I am afraid I could never recommend P & O - most went back to use their own bathrooms because the public bathrooms were beyond words Read Less
Sail Date: December 2017
We know and expect P&O cruises to be a 3 star cruise line so we don't have high expectations we mainly cruises with them at this time of year for covenience cruised on the same ship the year before and really enjoyed the New Years ... Read More
We know and expect P&O cruises to be a 3 star cruise line so we don't have high expectations we mainly cruises with them at this time of year for covenience cruised on the same ship the year before and really enjoyed the New Years atmosphere this cruise was so different it was as if P&O are trying to save a few extra dollars again noticed less options in the Pantry (the buffet replacement ) to the year before usually 3 types of eggs on offer now only 2 each morning on the breakfast menu also at lunch and dinner not as many dishes on offer at dinner lots of people enjoy taking cheese and biscuits back to their cabins to have for supper but they keep the sliced cheese hidden in a fridge at the Kettle and Bun sandwich ,soup, salad bar. You don't ask you don't get'. meals at the Waterfront restaurant were nice went Twice to Salt grill extra costs $49.99 pp for tea worth every cent cabin was great BA balcony a couple of doors down from last year drink service on the pool deck was very slow seemed like not enough staff to take your drink orders although the staff coped the best they could it was sometimes faster to go to the bar to order your own drinks maybe this due to the new all inclusive drinks package and more people ordering it met some fantastic people on board and attended some great acts and shows in the theatre including Steady Eddie we had priority embarkation at checkin within 10 min we were in our cabin baggage arrived 5 min later Read Less
2 Helpful Votes
Sail Date: December 2017
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. ... Read More
Only ship that left from melbourne ( convenience) for new years cruise..so had no choice.. MELBOURNE NEEDS TO UPDATE THEIR HARBOUR TO ALLOW MORE SHIPS TO DOCK HERE Ship is shabby.... Quite dated... Needs to be put to rest... Drown it. Rooms were fine...except they are not sound proof..use your imagination. Staff talk about you in their own language... How is that even allowed?? It was beyond obvious... I challenged two female staff...asked them what they had just said about me...they denied it... Hello... It was beyond obvious.. Had the drinks package..omg was told off for sculling.. I don't drink that much...i would not even have used up the package or got my value's worth... What a joke. Yep... I do scull my first 2 drinks because i'm thirsssssty ..... By no means drunk then usually stop or slow down... I wasn't drunk at alllll on the whole journey. Most staff were polite. Went to reception to complain...they took the waiters side... Serioulsly?? Happened a few times to me...however ...not my friends...who are huge drinkers...me.. I think they flagged my card. Ruined the whole cruise for me... I WAS VERRRRY UPSET Some staff rude beyond words... Talk back to you when challenged. FOOD: Verrrry average ENTERTAINMENT: Verrrrry average - AMATUER - comedians were good Pools' tiny... Not enough lounges for sunny days... Big screen...what a joke... It's on the sunny deck.. Cannot see it.. Tooooo funny.. How stupid. Lame...will never travel on a p & o ship ever again. Read Less
Sail Date: December 2017
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint ... Read More
Our previous trip was on Princess line (Emerald Princess), which was superior in EVERY aspect. We had a balcony upgrade from BD to BB deck 10. If this was an upgrade..would hate to see BB. The balcony chairs were covered in paint spots, as was the door, with an oversize table, and a door that opened into the balcony,..it was an effort to get out there. (a folding hinged half-table would have been much better.) A manual T.V.,,,no remote! Really?...in this day and age??? We are not fussy eaters, but the food was 5/10., invariably tepid in temp., the bacon was better suited to using as a frisbee. Entertainment was mainly aimed at the under 40s and children. The show we watched was a run-of-the-mill juggling act/poor comedy. The shore trip to merimbula was well done..(thanks Joanna) No happy-hour, no 2 for 1 deals. You even had to buy bottled water in your room on greeting..... nothing apart from basic food was free. Staff were friendly in a very reserved way, food staff were painfully slow. Not 1 crew member bothered saying 'Farewell' apart from the gentleman on the wharf. Disappointed in our first P and O cruise. Read Less
1 Helpful Vote
Sail Date: December 2017
Food was average to terrible. Some meals in Waterfront Restaurant were average to good, others poor. Food in The Pantry was just slop, poor by shopping centre food court standards. Now to the drinks, $33 for a bottle of Natua Pinot Noir ... Read More
Food was average to terrible. Some meals in Waterfront Restaurant were average to good, others poor. Food in The Pantry was just slop, poor by shopping centre food court standards. Now to the drinks, $33 for a bottle of Natua Pinot Noir that sells for $7.50 at Dan Murphy's. Given that P&O buy their stuff duty-free this would cost them perhaps $3 and they charge $33, a blatant rip-off. Service in the restaurant was appalling. First visit we asked for the wine list three times and we were onto dessert by the time our wine finally arrived. At subsequent visits, we bought it at a bar and carried it in. They scan luggage to ensure you don't bring any drinks on board so they have you at their mercy and can price gouge. They promote these trips as "all in fare" but the reality is that if you even want a half decent cup of coffee you have to pay $4.60 for one as the stuff that comes out of their free machines is awful. Everything you have to buy is expensive, $5 for one scoop of ice cream in a cone. One night we were so over the food we decided to buy a pizza from their pizza/burger shop. I've eaten some bad pizza in my time but this was an all-time new low. Entertainment was very limited. It was the "Comedy Cruise" which over five days had 5 shows of about 45 minutes duration. The shows were quite good but few and far between. Trivia quiz was held in the packed out reception area whilst the theater was not being used, why? For three straight days the crew trotted out the same bad jokes at each trivia session. Cabins are dated, but not a bad size for a cabin. Think a very small 2-star motel room from the 70s. Summary, three nights in an old cramped room, bad food, not a lot to do and alcohol prices were extortrion. Read Less
1 Helpful Vote
Sail Date: November 2017
We have travelled on four cruises (3 with Princess) before this one so we weren't new to cruising and perhaps had certain standards to judge this one against. Although the cruise lines are very similar in many respects and their standards ... Read More
We have travelled on four cruises (3 with Princess) before this one so we weren't new to cruising and perhaps had certain standards to judge this one against. Although the cruise lines are very similar in many respects and their standards comparable. We found a few differences (some good/some bad) between them). Here are some: . Our embarkation and disembarkation procedures werre much quicker on P&O with almost no wait times, unlike on Princess (although this may have also been to the cruise not being as popular a one). . The buffet restaruant in Princess is much better as: you can serve yourself in most areas and so have greater portion control, you aren't waiting to be served so it is much quicker, there is a greater variet of foods e.g. salads, there is more seating available. . The gift shop has a greater range of souvenirs on Princess and destination shirts which are available and often discounted later in the cruise. This wasn't the case on the P&O one. . There appeared to be less open deck areas where you could go for some fresh air on P&O. . The service in the formal restaurant, the waterfront on P&O was definitely and less attentive on P&O with drinks refilling and waiter service considerably slower. Also the supposed dress code which was present on some nights was enforced inconsistently with some people being refused entry for wearing shorts, while others were allowed in wearing shorts and t-shirts. When this was brought up with the maitre d, they claimed it was because some diners couldn't understand English well. We saw some underdressed people who were clearly aussies so this wasn't always the case. . The booking system for the formal restaurant is poor with you having to line up for a long time to indicate that you wished to dine there at the beginning of the cruise. This resulted in the rediculous situation of one passenger arranging bookings for 16 people and caused a delay of nearly 30 minutes! On Princess, passengers simply nominate a booking time before the cruise and they need to do nothing other than show up to eat. The P&O system does mean you get to meet more people, but we found on Princess that we got to know the people on our table well. The onboard ship activities were enjoyable, although it would have been nice if they could have shown movies in the theatre such as how they do on Princess during the day, considering the theatre is largely unnused then. Also some scheduled activities were cancelled without notice which wasted time. . Before our cruise we were offered a room upgrade for a very cheap price, which we have never had with Princess so this was much appreciated. . On P&O cruises you have to pay extra to choose your own room. This isn't the case on Princess as within certain categories such as interior/exterior, deck, ship position e.g. forward or midship you can choose your own cabin. On Princess selecting a cabin beforehand means that when you are choosing a potential cabin you can be aware of potential issues in regards to its location. It is also reassuring to see that you have a cabin designated for you. On P&O cruises we found out that the website cruise control which is your interface with P&O has inaccuate information. The site claims that you can print your tickets and documentation 2 weeks before the cruise date. This includes your cabin number which is when it is meant to be allocated to you. Upon contacting P&O regarding a cruise which we are taking just before the end of 2017, we found out that this isn't the case and that instead cabins are allocated any time from 2 weeks until the day before the departure date! This is extremely unsatisfactory and creates unneccesary anxiety regarding printing and preparing documentation such as tickets. Yes their system does allow for potential upgrades but it is unneccessarily inefficient. Overall we would like to say that if you are of a more mature group and want better service than Princess is probably for you. P&O are still quite good however and recently have been more affordable (probably due in part to Princess's price rises to cover the cost of their new ships). Read Less
8 Helpful Votes
Sail Date: November 2017
We chose this cruise because it was a short break that left from Melbourne on dates that suited us. We travelled as 2 couples and 1 child, this was our 11th cruise (we've cruised 5 different cruise lines, 8 different ships). We ate ... Read More
We chose this cruise because it was a short break that left from Melbourne on dates that suited us. We travelled as 2 couples and 1 child, this was our 11th cruise (we've cruised 5 different cruise lines, 8 different ships). We ate all lunches and dinners in Waterfront and were pleasantly surprised by the meals. None of us had a meal we didn't like. The service did vary though and was sometimes barely acceptable and other times wonderful. Breakfast we enjoyed in the pantry, a great selection with something for everyone's tastes. Our son enjoyed kids club but didn't enjoy being forced to partake in the scheduled activities when he just wanted to play with the toys. There were some activities he simply wasn't interested in (like Gatsby headband making). I did wonder why he couldn't have just played quietly while the kids who wanted to do the activities did them (there weren't many kids on board, and seemed to be only about 8-12 kids in the Shark Shack at any one time). The entertainment - we went to the comedian the first night and left after just a few minutes when we realised he expected audience participation (being embarrassed and singled out involuntarily is not our thing! We have no problem if they call for volunteers from the audience but to be forced unwillingly is a no go, so we left). The other 2 shows, Velvet Rope and The Four Seasons Show were very entertaining. We also went to the Luke Mangan live cooking show, very entertaining, funny and we learnt a few tips. All in all, we enjoyed this cruise and would go on Pacific Jewel again for another short cruise, however, would choose a different line for longer cruises. Read Less
2 Helpful Votes
Sail Date: November 2017
Ship was old but good. Cabin was clean. Cabin stewards were friendly and helpful. Loved the towel animals. The pantry food was cold at times but good. Loved the way the food in the pantry was set up not to keen on buffets the food was ... Read More
Ship was old but good. Cabin was clean. Cabin stewards were friendly and helpful. Loved the towel animals. The pantry food was cold at times but good. Loved the way the food in the pantry was set up not to keen on buffets the food was behind glass and served to you which was much more hygenic than been touched by other passengers and put back again and food mixed with other food. The pantry staff were good always cleaned the tables for you which was nice. entertainment was good. The entertainment staff were excellent and we always found something to do. Waterfront restaurant had good service and staff very friendly. Loved that it was casual and relaxing embarkation and disembarkation was very well organized. Ships shore tour staff member was very helpful. loved all the places they took us. It was our first cruise and we liked it that much will be doing it again with p and o. Read Less
Sail Date: November 2017
Decided on this cruise because it was not too long and departed from and returned to Melbourne. The ship was built in 1989 and was very tired, dated and very much unloved. I have cruised on older ships before but they were immaculate. ... Read More
Decided on this cruise because it was not too long and departed from and returned to Melbourne. The ship was built in 1989 and was very tired, dated and very much unloved. I have cruised on older ships before but they were immaculate. Not so with Pacific Jewel. Curtains half hanging down, common areas not cleaned very well. The food was very very ordinary, including the restaurant. A very uninteresting selection for vegetarians. Eating the same thing day in day out became very boring. Our cabin was OK and the bar staff on level 5 were great although I think I could have drunk 10 cocktails and still walked a straight line! The entertainment was good. We enjoyed the lounge singers. Embarkation and disembarkation was smooth. We went on a 31/2 hour Kangaroo Island tour to a winery, lighthouse and general drive of the area. That was pleasant. Overall, the condition of the ship and the awful food would not get my recommendation for others to go travel to Kangaroo Island on The Pacific Jewell. Read Less
3 Helpful Votes
Sail Date: November 2017
My wife and I with two other couples enjoyed a long boozy weekend aboard the Pacific Jewel. Boarding and disembarkation went smoothly. No fan fair like other longer P & O cruises. We were happy about that. Our cabin on the 5th floor ... Read More
My wife and I with two other couples enjoyed a long boozy weekend aboard the Pacific Jewel. Boarding and disembarkation went smoothly. No fan fair like other longer P & O cruises. We were happy about that. Our cabin on the 5th floor was fine, although we did miss the balcony from previous cruises. A/C was a bit noisy when on cold, a little bit playing around with the thermostat soon figured that out. Waterfront restaurant first night was disappointing. Small serves and selection is smaller than previous cruises. I liked the "pantry" dining set up with staff serving everyone at the food station. certainly stopped sick guests spreading the love. It seemed much more healthier although slow at times. Running our of toast and utensils at breakfast seemed a common thread. Biggest complaint about the "Pantry area" was the attitude of the staff, disinterested and did not want to b e there was the overall impression." Grumpy " sums it up. "Salt" restaurant was very good although not one course of the 8 courses was presented to us in the correct order. We all had to do a plate swap every course. The live bands were great and the 1 stage show we attended was ok. Kangaroo Island was Ok for a walk and feed at the pub. Wives were happy with the market. Overall we had a good time, lots of laughs and stories. Read Less
Pacific Jewel Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 3.3
Entertainment 4.0 3.6
Public Rooms 3.0 3.6
Fitness Recreation 3.0 3.1
Family 4.0 3.1
Shore Excursion 3.0 3.2
Enrichment 4.0 3.0
Service 4.0 3.7
Value For Money 4.0 3.3
Rates 3.0 3.7

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