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6 Helpful Votes
Sail Date: February 2019
We went with a large group and knew from the start that things would not be going well. First, they didn't have enough seating in the dining room for all of us. Second, the food was of such a low grade that we could not cut up the ... Read More
We went with a large group and knew from the start that things would not be going well. First, they didn't have enough seating in the dining room for all of us. Second, the food was of such a low grade that we could not cut up the steak, no steak knives...safety reasons! So no more meat that needed to be sliced up. The baked goods appear to be frozen and then heated up...the biscuits were like hockey pucks! We had a guy who ordered the Kosher packaged meals and shared with the rest of us...one of the guys at the table remarked that this was the best meal he had on the whole trip! The entertainment was at fifth grade level...we had seen better performances at school theater! The acrobat couple were amazing! The comedians were fabulous but that was only 2 shows. The staff was wonderful and they did rise above all the miserable food and entertainment. I would go with a different line in the future...this one is done as far as I am concerned! Read Less
1 Helpful Vote
Sail Date: December 2018
Absolute lack of accountability!!!!! More than 60 hours on the phone to celebrity even before our cruise..over 40 of those hours were on hold! most times, wait to talk to one person and get put back on hold while you are transferred to ... Read More
Absolute lack of accountability!!!!! More than 60 hours on the phone to celebrity even before our cruise..over 40 of those hours were on hold! most times, wait to talk to one person and get put back on hold while you are transferred to someone else. When the price of our cabin/cruise dropped, went through 3 transfers before finally getting a representative that said she would not give our refund, but would get onboard credit for the difference..just had to be approved by her support team..but they were all in a meeting. She promised they would call back as soon as they were done. But a week later, and still no call! So, we had to call again, and got put on hold...again..and had to explain everything ..again..and got put on hold.. Again.. Finally told that the difference was now an onboard credit. And, for the inconvenience, we would get free specialty dining and told to make our selection/reserva tion riight away as it filled up fast. But, as soon as we did, our account was charged! So, we called back..again.. And got put on hold...again!!! Now we were told that it is up to the ship if they will honor the voucher we were getting..we'd have to ask (beg) when we actually boarded! No thank you..please just cancel we said. But they REFUSED! She said she could't do that! So we requested a supervisor..who again REFUSED!! Again told she would not do that! I can't make this up folks..out of the twilight zone!!! When we called back the next day, again put on hold..then again explained everything all over again! Then this agent put us on hold..again..while she explained it all to someone in another department..but we were not allowed to talk to him! When she finally came back on the line..over 20 minutes later, she asked when we had initially called, and put us back on hold..again! This went on for over an hour, and finally male supervisor got on the line..said he would cancel the reservations, and restore the funds to our account, and send our boarding passes..that had been promised weeks before. But, of course, those funds were not restored, and no boarding passes either. So, we had to call..again... and got put on hold..again! It took 3 more transfers to finally get someone to put the money back in our account..and still no boarding passes. Now just a week before our cruise, we called again.. And the recording said the wait time was less than 5 minutes. It was over 40 minutes later that a male finally answered..yes, he could see in the notes that they were supposed to have sent boarding passes, but no, they weren't sent. He promised to send them right out. but when they still didn't arrive, now 4 days before our cruise, we are in panic. We called..again. and, got put on hold..again. Over an hour later, their agent admonished that we were too late now!!!! Then she chewed that we didn't need boarding passes,,she never uses them! (Absolutely going against all of our previous directions! ) Who do you believe? Who at celebrity even knows? Such a mess, and so many different stories! Nobody is accountable! The day of the cruise, had to get up by 2 am to make escot connection for Port Everglades/Ft. Lauderdale. But the bus was not allowed to stop in any of the empty spaces in front of the terminal. Instead we were sent all the way around the side of this large building to a back corner and dumped in an alley! Ankle deep street water in the middle of a thunderstorm! And that is where our luggage was offloaded as well. Absolutely no protection, covering, canopy, tent, or even tarp! Buses, taxi cabs, cars, trucks speeding by within inches of where we had to step off the bus! It was over 100 ft back to the (only) terminal entrance..our clothes, shoes, bags, everything absolutely soaked! And now we had to go to several counters because computers were down, and we had no boarding passes!!!! At lunch on our 4th day, a bone in the chicken salad cut my mouth open, as witnessed by the maitr'd ..who got a plate to take the bone to the chef..and napkin for the bleeding. The very next day..the lamb pot pie had an even bigger very sharp bone that lodged in my gums and front teeth. it took a lot to even finally pry it out..again same maitr'd was right there and got a plate to take the bone to the chef..and napkins for the bleeding..but there was no dentist on board..just a doctor. When i got back home to my dentist, xrays prove my front tooth is chipped! On our next to last day, i was out on the veranda enjoying the morning view. It had rained, and was windy. As i was sitting at the little table, something hit me in the head! It was a piece from the big pipe at the top corner! i went to lay down right away, and told the cabin stewards when they came. Also told the supervisor that was just outside our cabin. At our last port, my cabin mate lost his (plastic) room key, so we waited at guest relations to get another one. But then mine didn't work. So I had to go back and forth, up and down to guest relations three more times. The last time i was told that whatever I was doing, if it didn't work that time, i'd have to get an electrician! On our last evening, we put our luggage outside our cabin door, exactly as we were told to do, for their porters to transport to the terminal. But the next morning when we got to the terminal, my big suitcase (part of a set) had been destroyed! The bottom was ripped open, all the way through all materials and into the clothes! The entire mounting/wheel assembly and the wheel were completely missing. Gone! There was no staff to be seen. Completely unable to roll the suitcase, it had to be carried. i asked the uniformed staff at the end of the line (where everyone was) what to do, and was told to (later) call celebrity! When we got outside, and had to wait for the bus again, we had to cross the street, still carrying that huge suitcase without wheels! An hour and a half later, two buses showed up. we went to the first one, and were told that we had to go to the other bus. After we got the rest of the suitcases and bags..and went back for the other big suitcase that had to be carried (sans wheel) and finally got on the bus ourselves..another agent came on and told us all we had to get back off!!!! There was another bus coming for us but it was delayed! Again, dragged all the bags and suitcases, And the one without wheels, back across the street again! another bus showed up eventually..and we finally got all of the bags and suitcases and the one without wheel, loaded..and got on board ourselves..finally! but the bus had so many other piers/docks to stop, we got further and further behind! we were about 3 hours behind schedule when we finally left Ft. Lauderdale. Our driver called to let his dispatcher know that he would not be able to complete our trip as he would run over the 10 hour maximum driving time -federal law. So, another driver was sent, but we had to stop and wait for him to show up. We ended up hitting rush hour traffic. It was after dark when we finally got back to our drop off, and then another 2 hour drive home! Kicked out of our cabin so early so rooms can be cleaned for the next passengers, it made a terribly long and exhausting day! but, bright and early, as directed, i called celebrity to make the report... and got put on hold. again. After more transfers, an agrnt took all of the details, and she had me send the pictures right away. i kept sending emails to confirm that she had recieved everything..latervin the day, she finally emailed back that yes she had. and we waited. Finally, almost a week later, she asked me who else i told about the suitcase that was destroyed..and about the bones in the food, and the falling debris on the verandah..etc. She then had the audacity to tell me that i should have asked somebody else at the terminal! There was nobody else, and no signs for direction either! Further, I didn't get killed by the pipe..it was just the coating! it still caused bruising and it hurt, and scared the heck out of me! NO, NO, NO...absolutely NO accountability!!! then she said that as a good will jesture, she was prepared to give me a $50 on board credit on a future cruise! so maybe next time they could kill me..or at least blind me with flying debris! HOW INSULTING! Thinking maybe higher ups didn't know of this shameful conduct, I wrote a detailed letter to c.e.o. Over 2 weeks later, same agent called/left a message that she had JUST received the pictures she already acknowledged she had received the month before. she said i should call her so we could discuss the matters. But, each time i called, and got put on hold..again..she was not available! She finally messaged that she had changed hours, and she would be in her office/available for the rest of the day..to 9 pm. But when i called just after 5, the young male that finally answered said she was not there! He even said that she was supposed to be there, schudiled to be there, but she wasn't!!! ENOUGH! Absolutely no accountability!!!! i did send a follow up letter to c.e.o. . just over a week later, i received a call from the executive office.. previous agent was no longer on the case. now told that the debris/material that fell on me was not the pipe itself, and there was a doctor for my tooth... So they would only do the $50 for destroying the suitcase! (not even anything for the clothes..to say nothing of the inconveniences!!!!) our first celebrity cruise was our last!!! to think we waited and dreamed all these years.. We finally got to retire, and everything was just ruined by celebrity. People who refused to do their jobs!! people who lied to us, and people who put our lives at risk! why we saw MEDICAL EXAMINER van at our pier! we did one..and done! Never, NEVerrrrr, NEVER again!!!!!!! PS; have to put one star to submit the review..but it should be ZERO! Read Less
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6 Helpful Votes
Sail Date: October 2018
The ship seemed to be over crowded it was a nightmare trying to get a seat in the buffet. In the restaurant it was just for people with drinks package. It took me ages to get the wine list and the bottles of wine was very exspensive, when ... Read More
The ship seemed to be over crowded it was a nightmare trying to get a seat in the buffet. In the restaurant it was just for people with drinks package. It took me ages to get the wine list and the bottles of wine was very exspensive, when they had it.Half the time they never had the wine I wanted. We also didn't like the times of the shows in the theatre at 7 and 9, if you went to the early show there was a queue for dinner. I you went to the later show you at to go to dinner realy early, we prefer when there is a show at 10. The shows we did manage to see were realy good. The ship was not very well designed you felt you were drinking in a corridor in some bars. When they had entertainment in the sky bar there was not enough room and you couldn't get a seat. On the plus side the staff were great and they could not do enough for you. Our cabin steward was realy nice and helpful. On the whole I was a bit disappointed with Celebrity having heard such good reports.about them Read Less
19 Helpful Votes
Sail Date: June 2018
My family and i had two concierge rooms on this 14 night baltic cruise. we chose this itinerary for the ports of call. Specifically St. petersburg during the world cup. as you can imagine, the cruise line charge a premium for this cruise ... Read More
My family and i had two concierge rooms on this 14 night baltic cruise. we chose this itinerary for the ports of call. Specifically St. petersburg during the world cup. as you can imagine, the cruise line charge a premium for this cruise as we were supposed to stay overnight during the world cup! due to an "act of God", the captain insisted that it was too windy for us to dock in St. Petersburg. we sat in Russian waters for 2 days, then put the "peddle to the medal" all the way to Germany at 5 knots. Although i would like to Thank Celebrity for putting our safety as a priority, i felt like if the weather was so bad and an "act of God" then how did other ships dock? PO Brittania holds 4000 passengers... this is not a smaller ship and was able to dock. I had the opportunity to ask the Captain why we didn't go anywhere else and his response was that it was an act of God and that we were on a tight schedule. TIGHT SCHEDULE?! we sat in the water for 3 days in a row... and the 4th day we were barely cruising to the next port. I felt like we should have changed the itinerary to go to another port if russia was not going to work out. i would have been disappointed to not see Russia, but happier than sitting at sea for more than half the cruise! Oslo, amsterdam, so many additional ports we could have stopped at. Celebrity gave us 23 dollars back.... what a joke! We could have done the same ports of call on a 7 night cruise at half the price... The part that made it worse, is that the crew were not accommodating after the bad news. they seemed just as upset as we were. Anyone in customer service should know that you need to work extra hard to make it up to the customer when something like this happens.Celebrity didn't do anything to try to make up for it, no discounts on speciality dining, internet, nothing. The Entertainment was horrible. 3 good nights out of 14. They even had the nerve to put the same acton two nights in a row for entertainment! WHAT?! i have never seen this before in my life. The cruise director was too old and lacked energy. I have no clue what she's doing on this ship. She is the worst i have ever experienced and because of the additional days at sea, we had to spend more time listening to her thank the captain for his wonderful decision to miss Russia and thank the crew repeatedly for their efforts. I have been on 40 cruises and very loyal to RCL and Celebrity, but this has brought me to look at other cruise lines. I have been through hurricanes and went to different ports, never did we miss a port and sit at sea while other ships cruised past us and docked... Pro's: stateroom attendent was amazing. dining room was very good. my time dining was great and very accommodating no matter what time we showed up. wait staff was hit or miss. the band is amazing. very talented. wish the rest of the ship was professional as they were. honestly without the ports of calls, this was not a fun trip at all. reflection and equinox has a higher standard. This will definitely be my last time on the Silhouette and perhaps celebrity. I would have even taken a discount on a future cruise if offered at the time but the way everything was handled i can't imagine returning. its not worth the risk of ruining valuable vacation time. Read Less
11 Helpful Votes
Sail Date: June 2018
Our second cruise on Celebrity but likely our last. The line has gone downhill. The prime cruise focus for most if not all of the 2800 passengers was Saint Petersburg - well we were let down totally on that score spending two days at ... Read More
Our second cruise on Celebrity but likely our last. The line has gone downhill. The prime cruise focus for most if not all of the 2800 passengers was Saint Petersburg - well we were let down totally on that score spending two days at anchor as our ship's profile, it was claimed, was too large for the prevailing winds. Somehow the P&O Britannia with 1000+ more passengers had no such trouble negotiating the channel!! Our St. Pete's excursion people informed us that we were the only cruise ship not to dock! The "explanation" from Captain Peppas was weak. No compensation whatsoever form the cruise line. Pathetic handling of the situation. Ship and/or Peppas unfit for purpose. If St. P is an issue for this class of ship DON'T use it - you're gambling with the passenger's money and then being unreasonable and unfair when you fail to deliver. So 7 out 14 days at sea - didn't sign up for that. Activities were all commercially driven - pathetic - booze; retail and gambling - again another cash grab by Celebrity. Standards have dropped - public rooms often untidy and cabin service poor On positive notes: food excellent as were the shows. Also the availability of the World Cup games - thank god for this else we would have had to join the banal paper airplane making or egg drop competitions! Read Less
3 Helpful Votes
Sail Date: May 2018
We had high hopes for this cruise, having cruised with Royal we thought this was an upgrade. WRONG, the service was awful from the moment we got on. Don't ask for anything in the restaurant you will be told no and forget asking for a ... Read More
We had high hopes for this cruise, having cruised with Royal we thought this was an upgrade. WRONG, the service was awful from the moment we got on. Don't ask for anything in the restaurant you will be told no and forget asking for a bottle of water with another drink. That is frowned upon. Granted we did speak to the customer services manager and then they let us have a bottle of water with another drink, but the service in the restaurant was still lacking. Probably didn't help being put on a table under the stairs with the spare furniture and general walk through to the kitchen, perhaps our standards were too high. We didn't enjoy the fact that so many places on board had extra charges, especially since we only saw one family use the 'alcoves' for the entire trip. (2 weeks). The excursions were hit and miss, some good some poor. Lucky for us we booked this trip for the destinations which were outstanding, no hassle to get into Russia either. Overall we wish we took a different company for this destination cruise as we were disappointed with the food and service on board. Royal, Princess, Marella and P&O all have better offerings in our opinion. Perhaps if you haven't cruised with another line you would enjoy this with nothing to compare it to. I had cruised on Princess only 2 weeks prior and the difference in service was vast. If you enjoy walking around the deck don't come on this ship. The only jogging track has a cigarette pit stop and then round the corner a burger pit stop. Not enough open and non smoking places. The saving grace was our cabin, thank goodness we had a wonderful aft view and attentive steward. Needless to say we won't cruise with Celebrity in the future. Read Less
7 Helpful Votes
Sail Date: April 2018
Hadn’t realised I had booked a booze cruise. Went with a group of friends for a surprise 40th birthday who were all new to cruising. Drinks package included which would of been handy if you could get served. The worse cruise I’ve ever ... Read More
Hadn’t realised I had booked a booze cruise. Went with a group of friends for a surprise 40th birthday who were all new to cruising. Drinks package included which would of been handy if you could get served. The worse cruise I’ve ever been on. No sail away party, no announcements, not enough staff, long queues to get a drink up to 45 minutes. Felt cheap and no effort put in with it just being a 2 night cruise. A lot of people try these taster cruises to get an idea about cruising so in my opinion they’re really important. Didn’t get value for money, the food was average, staff looked miserable, I witnessed guests falling out with each other at the bars because of queue jumping. Just an awful experience. The picture I had painted to my group about how wonderful cruising is was far from what we got. They won’t be back and neither will I. Grim Read Less
2 Helpful Votes
Sail Date: April 2018
Used this 2 nighter after being on the ship for the trade winds transatlantic crossing to introduce part of the family to celebrity . It is unlikely after this experience they will want to cruise with celebrity again. The transatlantic ... Read More
Used this 2 nighter after being on the ship for the trade winds transatlantic crossing to introduce part of the family to celebrity . It is unlikely after this experience they will want to cruise with celebrity again. The transatlantic cruise was 100% and could not be faulted, however this 2 night should never have been offered by celebrity. The ship was noisy, rowdy, senior staff were not apparent and did not even show themselves at disembarkation. Bar staff were poverwhelmed. It took 30 minutes plus to be served and table service was non excistant. Cleaning could not keep up with the chaos and bar surfaces and bar floors were horrible. Bar prices were also increased from the longer cruise. We like celebrity but seriously need to rethink if they put their name to this hen / stag type of Holiday. I have emailed about my dissatisfaction but have not had the courtessy of a reply. Read Less
3 Helpful Votes
Sail Date: April 2018
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had ... Read More
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had dirty dishes routinely up to 30 minutes. Main dining room food & service inconsistent, fish always inedible, supervisors almost non-existent. Qsine half of food inedible, Tuscany Grill food was good, service incompetent, Murano service excellent, lobster & rest tasteless, Lawn Grill was excellent. First Celebrity cruise shocked & disappointed, entertainment was first class throughout ship, every other department employees mostly rude, supervision lacking or non-existent. We have cruised HAL, Princess, MSC+ 150 days, this was our worst cruise ever. The good, we found out we are HAL people. This is a cattle shp they hardsell continually sometimes refusing to take no for an answer answer. If a cruise ship is has problems in personel or design when there is port everyday, not so noticable, but in a long crossing will become intolerable. Read Less
10 Helpful Votes
Sail Date: March 2018
This is all the review you will ever need to read concerning Celebrity Cruise lines. Ship is a clean,beautiful ship, a little outdated.My wife and myself have been on 40 cruises so we know cruising.Embarkation a nightmare ,it took 11/2 ... Read More
This is all the review you will ever need to read concerning Celebrity Cruise lines. Ship is a clean,beautiful ship, a little outdated.My wife and myself have been on 40 cruises so we know cruising.Embarkation a nightmare ,it took 11/2 hours to board.!Ship left 2 hrs late and itinerary was change daily from what was described! Pro: Inside cabin larger than most,but air conditioning poor,entire ship never cooled down properly.There was not enough staff in theater,pool deck,or buffet to take drink orders,clean tables,in fact most of the time you never saw a waiter outside!Entertainment was non existent or to loud!Do not expect daily announcements,so you must keep up with activities by watching TV or at the least read daily paper.Buffet:menu was basically the same everyday,maybe one or two items changed daily,food was comparable to Golden Corral,although Golden Corral is better! Desserts were beautiful,but no flavor what so ever,lava cake a REAL JOKE! Ist night we ate in the main dinning room,I got food poisoning from Shrimp cocktail and threw up everything but my shoes,take care in eating their shrimp!!!! We decided to give the main dining a another chance on the second night,terrible!! I ordered roasted trout,my wife ordered NY Strip,I think my trout was smaller than the Goldfish in my goldfish bowl at home !My wife's steak was about 1/8"thick and around 4oz. sides was a (teaspoonful) of mashes potatoes with 3 baby carrots and a couple garnishes.,maybe enough food to satisfy my 8 year old granddaughter if she ate a dessert(wish I had taken pics.)Their main dinning menu changed very little the entire cruise.Flavor of food was OK,but actually (Golden Corral) a lot better. Other than the second night we ate entirely at the buffet.We did try their Tuscan Grill specialty restaurant for lunch on Saturday.We had their Fillet Mignon and Crab Cake appetizer.Crab Cake was excellent,Fillet was average,we asked for medium,steaks were well-done! On a ten scale I would give Celebrity a 3.Bartenders were either rude or could not understand English very well.Bar drinks were around 4 ozs. Martinis around 3 ozs. Pro:If you like hot dogs and hamburgers you are in luck.The mast grill fixes them daily, they are good but they do get old after a few days.I will say that their room service is very good but a small menu.Entertainment "Pearl' and other shows by crew was below average and way to loud,they did have "Filharmonic"a very good acapella group,comedians were BAD! If you enjoy night life,too bad,ship has very little night life.My room attendant,Dave was excellent,dining staff were fair as they gave excuses for bad food,(such as they have to prepare so many meals,do not expect the food to be right)at least that is what our waiter told us,UNBELIEVABLE!!!!!!!!!!!!Expect to spend well over 11/2 hours for meals IN MAIN DINNING ROOM.They do have a nice seating area at pools.I could continue,but why?Disembarkation went smoothly,their better at getting you off than on.After disembarking we found that the ship had docked at a different portage about 1/2 mile from parking garage,so we enjoyed a long walk to reflect on our 40th anniversary cruise.My recommendation if you have ever cruised before is to not book Celebrity,and if it is your first or second time remember your cruise experience on any other cruise line will be an improvement! If you are 75 years old or older and want to eat bland food and sit and do nothing this is your cruise.My wife and I have traveled,CARNIVAL,ROYAL CARIBBEAN,HOLLAND AMERICA,CUNARD,PRINCESS,NORWEGIAN,DISNEY.ADMIRAL and a few lines that no longer exist.Take my advice and skip Celebrity. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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