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2 Helpful Votes
Sail Date: November 2018
I chose this cruise because it is offered by Celebrity and the itinerary included places I wanted to visit -- the ABC islands of the Netherlands Antilles. I live in Florida and it was a fairly easy drive of 3-1/2 hours to get to the ... Read More
I chose this cruise because it is offered by Celebrity and the itinerary included places I wanted to visit -- the ABC islands of the Netherlands Antilles. I live in Florida and it was a fairly easy drive of 3-1/2 hours to get to the port. The only issues we had were on embarkation day. The boarding documents we had printed from the Celebrity website did not indicate that we were in Concierge Class and so we were directed to the wrong queue where we had to spend extra time snaking. Then the woman checking us in couldn't find our cards and had to print new ones, causing another delay. Once we had our cards and got to the entry, the computer showed that we had disembarked and were trying for reentry, so we were sent to another queue. Then when the cabins were ready, our cards did not open the door and we had to go get in line for new cards. As Concierge Class we were supposed to get our pillow choice. We kept getting the pillows we didn't want and had to repeat our request for our pillow choice. Our cabin attendant told us she could not remove the pillows we did not want, so they were always in the way. On disembark day, we went out for breakfast and came back to our soaps and towels removed, which we still needed. Are we supposed to open new ones then? Other than those hiccups we had smooth sailing. The ship is beautiful. I love the orchids in the ladies rooms. I love using cloth towels rather than throw away paper towels. I love looking at the various artworks, especially on the stairway landings The Silhouette Theater is beautiful. Our dinner crew with Joseph was fantastic. The food in the main dining room as well as the buffet offerings was very good. We were seated (fixed time early) with some extremely nice people and enjoyed all our dinners with our new friends. Most of the serving crew went about their jobs happily and efficiently. We so much appreciate them. We enjoyed all of the shows we attended very much (we missed the juggler and the magician). I attended only one of the Enrichment Activities and was not keen to attend any more. I had loved those on my Alaska trip on the Solstice. I only went to the gym a couple of times to heft a weight. I thought our Cruise Director was fantastic. Sue Denning is a comedian in her own right and does a great job of introducing events and of rallying cruisers without being overbearing or obnoxious. I was impressed by her fantastic outfits that always included high heels, including when she led a one mile fast walk on the deck 14 track for the charity World Wildlife. We did not do any of the Celebrity Excursions. Our cabin was 1102 on Deck 10 Starboard. If you want to see the the ports, be on the port side. We never had any cabin issues. Read Less
2 Helpful Votes
Sail Date: November 2018
Just returned from a 9 day on Celebrity Silhouette, sailed 11/30/18. Can't believe the decline in service and overall experience from Celebrity. This must have been a training session or else they pulled all competent bartenders and food ... Read More
Just returned from a 9 day on Celebrity Silhouette, sailed 11/30/18. Can't believe the decline in service and overall experience from Celebrity. This must have been a training session or else they pulled all competent bartenders and food service employees to the EDGE. Could not get a drink at pool deck at all, most bartenders clueless as to how to make a basic drink, no plates at Oceanview cafe as well as dismal service in this venue. My attempt to speak to "suits" got me nowhere. One of my favorite venues is Cafe Bacio, again almost always the order was wrong. If Celebrity is trying to push Edge at the expense of the other ships, they are making a big mistake, The bright spots on the trip were the entire staff of Blue, all were amazing, our cabin steward was great and we found a great bartender who was skilled and friendly! Our conversation with other guests told of nightmares in the main dining room, long waits and poor service. I became elite on this cruise but am seriously considering options after this cruise. Read Less
3 Helpful Votes
Sail Date: November 2018
My wife and I have sailed 14 times previously with Holland America and enjoy their trips. However, as a result of a price my wife could not pass up we gave Celebrity a try. Our cruise was on the Silhouette (11/18/18 to 11/30/18) and the ... Read More
My wife and I have sailed 14 times previously with Holland America and enjoy their trips. However, as a result of a price my wife could not pass up we gave Celebrity a try. Our cruise was on the Silhouette (11/18/18 to 11/30/18) and the experience was outstanding. I read some negative reviews about our cabin 7183 which made me a little weary, however Celebrity corrected all of the faults mentioned in the reviews and the cabin was in excellent condition. The service and all the staff on the ship was excellent. We ask for a table of not more than six, but was seated at a table for ten, but due to the friendliness of our dinner friends and the excellent service of the wait staff (Jose and Valentino) the experience was great. The entertainment was great, lead by cruise director Sue, who was outstanding, During sea days we spent time at the pool. Always something to do,entertainment, dance exercises, dancing and games. All food revenues were excellent especially the breads freshly prepared daily. The on board and off load was well organized (better than Holland). We will sail definitely sail with Celebrity again and recommend the Silhouette. Read Less
2 Helpful Votes
Sail Date: November 2018
We booked essentially the same cruise on Holland a year ago but changed as our agent found us a better deal with Celebrity. $ca 1000 savings for one more day On sea days not enough plates were around in the buffet. The buffet ... Read More
We booked essentially the same cruise on Holland a year ago but changed as our agent found us a better deal with Celebrity. $ca 1000 savings for one more day On sea days not enough plates were around in the buffet. The buffet isn’t designed as well as Holland’s. Food is essentially good on both lines. Staff are nice and friendly. We missed the chamber music that Holland has. Computer lessons free on Holland cost $$ on Celebrity. The continuous hounding to go to speciality restaurants was NOT appreciated. We had enough hounding in port Trying to get served wine in the buffet was a trying experience. My sister has always been super impressed with Celebrity but she was never on Holland. I found Holland more professional but it was little things so when we take an ocean cruise, the price between the two will decide which line we will cruise on. Don’t buy any electronics in the Caribbean unless you know what the prices are at home. I checked and the Bulchand (whatever) place is a real rip-off. Hmmm perhaps a river cruise next? Read Less
2 Helpful Votes
Sail Date: November 2018
Our family, including our adult children and their significant others, booked adjoining Sky Suites on deck twelve of the Celebrity Silhouette for the twelve- day cruise to the Southern Caribbean. The Sky Suites were a new experience. We ... Read More
Our family, including our adult children and their significant others, booked adjoining Sky Suites on deck twelve of the Celebrity Silhouette for the twelve- day cruise to the Southern Caribbean. The Sky Suites were a new experience. We embarked in Ft. Lauderdale’s Port Everglades terminal 26 and disembarked in Port Everglades at terminal 25. We parked in the mid-port garage. The terminals and garage were new experiences. We used a wheelchair for my wife who cannot walk or climb well. That was a new experience. Embarkation: We drove to Port Everglades, dropped our bags at terminal 26, and unloaded the wheelchair with my wife near the entrance of the terminal. We parked at the mid-port garage located across the street from the terminal. The large garage is used for several terminals on the East side of the port and conveniently located within walking distance for them. We were met at the security checkpoint by Celebrity terminal representatives who took control of the wheelchair, took us through check-in, wheeled my wife out a pier level door to the Silhouette’s deck two, and up the elevator to the deck 3 customer relations area where we met the rest of our family. The process only allows one person to accompany the wheelchair embarkation. Hint: Call Celebrity and let them know wheelchair assistance will be needed and if you will have your own wheelchair. Cabins: We had three adjoining Sky suites on deck twelve, a huge treat for all of us. The partitions between the three balconies were opened by the room steward so that we had one very large balcony and easy access to each of the cabins. The high deck also had an overhang from the Oceanview Café deck that offered nice shade for most of every day, a real plus in the Caribbean. There was some noise from the Oceanview Café, but not bothersome. We could also smell the food in the hallway. Hint: Ask the steward to open the balcony partitions which they can do on most cruise ships. The Sky suites come with several nice perks including access to the Luminae restaurant and Michael’s Club where the concierge is based. The concierge was helpful in making reservations, solving problems and guiding disembarkation. Dining: We had access to the Luminae restaurant, the restaurant designated for suite guests, and a real treat. We ate most breakfasts and dinners there with excellent service. It is easy to get to know most of the restaurant staff during the cruise. Hint: Let the waiter know if you want expediated service because they normally allow for leisurely dining. The food on Celebrity was excellent. We had filet mignon, lobster, roasted turbot and a Thanksgiving dinner in the evening. Belgium waffles, smoothies, pancakes, and eggs custom prepared for breakfast. Lunches in the Oceanview café were prepared with a different theme each day: Pub, panini, Indian, Mexican, Mediterranean, and taste of the USA. The Oceanview featured large selections of dessert trifles and cakes on different days, colorful and tasty. We booked both the Qsine- Le Petit Chef, and Sushi on Five specialty restaurants. Le Petit Chef included videos with the table and dinner plates as projection screens along with excellent prepared steak and lobster. Nice! Sushi on Five featured rolls and soups that we tried, Hint: The sushi on Five portions are generous. It is easy to order more than you can eat from the a la carte menu. Just ask how many rolls are included in each selection. The steaks in Qsine and the pork chops in the Luminae were highlights of our dining experiences. Ports: Wheelchair processes in the ports was a concern. It worked out well. Disembarkation in each port was from deck two, an easy trip from the ship to each pier. Ship staff were ready every time to assist both pushing the wheelchair off and on. The walk to port shopping was reasonable for most of the ports. Wheelchair friendly shore excursions were few but we did try the trolley tour in Dominica that worked. Port shopping in St. Kitts was the best of any port. There was significant hurricane damage in each port but a lot of work had been completed in the port areas which are the lifeblood of the locals. Ship and staff: The Silhouette is elegant with numerous well kept venues. Café al Bacio is a favorite for specialty coffees, gelato and pastry snacks. The casino has a large variety of games and slot machines but they use stools instead of chairs with backs for many slot machines. Back aches are a penalty. Hint: The casino features slot packages which provide bonus money when purchased. For example you can get $340 of slot play for $300. The catch is that the money must be played. The Celebrity staff, as always, were excellent. The waiters, room stewards, concierge, terminal employees, maintenance staff were representative of the excellence. Worth noting are the quality inspectors who constantly patrol the ship looking for things that need attention. Attention is immediate. Disembarkation: We disembarked at terminal 25, the Celebrity terminal that had a huge makeover for hosting the Celebrity Edge. The terminal was walking distance to the mid-port garage and had easy access for passenger pick-up. We were assisted from Michael’s lounge to the baggage claim area by a member of the ship’s staff. The terminal 25 exit ramp from the ship to the terminal is the back-and-forth type so it is not as steep as a direct ramp like the one in terminal 26. This makes it wheelchair friendly. Hint: Let someone know that you will need wheelchair assistance prior to disembarkation. A staff member will be available. Conclusion: There were plenty of other ship venues and features worthy of mention. The pool deck, Lawn Club Grill, bars and lounges, shops, and grand foyer are among those. You have to experience them. Our experiences with the Sky suites, the terminals and garage on the East side of Port Everglades, and the wheelchair friendly ship were all very nice. Read Less
3 Helpful Votes
Sail Date: November 2018
Been on Celebrity 7 times before. This balcony cabin came up on sale about 60 days prior. We liked the 10-15 night cruises. Many islands have not recovered from their hurricanes however. Good weather. Very few children on board. We ... Read More
Been on Celebrity 7 times before. This balcony cabin came up on sale about 60 days prior. We liked the 10-15 night cruises. Many islands have not recovered from their hurricanes however. Good weather. Very few children on board. We had great table-mates. Entertainment was fair to good. Aerialists, Juggler and Comedian were the best. Cast shows, not so much. They use original music - not popular tunes. Food was very good, but had been excellent in years past. Only two major complaints - they push alternate dining ($50-75 per person now) at every opportunity, even coming into the dining room interrupting your meal and conversation. Shopping talks are endless too. Also, our wine steward charged us twice for a bottle of wine that was 50% off on Thanksgiving Day. I had to complain to Guest Services to get it corrected. We stopped buying wine from him after that. Celebrity lost out because of a pushy sommelier. We are Elite Level Captain's Club. The Captain's Club hostess was cheerful. Sue Demming was a good Cruise Director. Wish Celebrity would do the Orinoco River Devil's Island again, like in the 90s. We search for good deals 60-75 days prior to sailing. No more "open bookings" to get OBC for Future Cruises. You need to have a specific ship, date and category to get OBC benefits. Still Celebrity is better than MSC, Carnival, NCL, Holland, Princess and Royal for us. Read Less
4 Helpful Votes
Sail Date: November 2018
The best term to describe this cruise is "uneven." Some aspects of the cruise were quite good, and others unbelievably bad. The Good: 1. The Silhouette is spotlessly clean. I don't remember seeing any area of the ship ... Read More
The best term to describe this cruise is "uneven." Some aspects of the cruise were quite good, and others unbelievably bad. The Good: 1. The Silhouette is spotlessly clean. I don't remember seeing any area of the ship that needed attention. 2. In my opinion, Murano is one of the best restaurants on any cruise ship. My brother and I had dinner there three times, and truly enjoyed each meal. 3. Ray Brown, Jr. and his trio were on-board. Music does not get any better than this. The Bad: 1. The prices for wine, beer, and liquor on-board are terribly inflated. Celebrity definitely takes advantage of being "the only show in town." I bought a three-bottle wine package for $129, and have to admit that I did enjoy the wines I chose. When I got home, I tracked down two of the wines I had, and found one for $10 and one for $11! Celebrity obviously wants their customers to buy drinks packages, but they really take advantage of those of us who might only want two or three drinks a day. 2. The food on-board was very uneven. I had breakfast in the main dining room, and the food rarely came out hot or as ordered. Items were typically overcooked or barely warm. To be honest, I got tired of sending things back. One day at lunch, I ordered a cheeseburger. It had obviously been cooked way ahead of being served. The bun was toasted, but cold. To be fair, dinner in the main dining room was a totally different experience. The food was generally very good, and our waiters were outstanding! 3. Many of the activities on-board definitely cheapened the feel of the ship, especially the "art" auctions. Also, selling overpriced watches for 30% off at 4 PM does not qualify as an activity, so don't list such things in the daily schedule. Read Less
3 Helpful Votes
Sail Date: November 2018
We have always wanted to sail into New York passed the Statue of Liberty. It was a wonderful experience and were not disappointed! Leaving New York at night was spectacular. We haven't sailed with Celebrity for two years. We felt there ... Read More
We have always wanted to sail into New York passed the Statue of Liberty. It was a wonderful experience and were not disappointed! Leaving New York at night was spectacular. We haven't sailed with Celebrity for two years. We felt there had been a slight decline in the overall experience since our last trip. Our main gripe was all the "nickel and diming" we were constantly subjected to. The hard "up selling" for the speciality restaurants when entering the main dining areas being part of it. $45.00 for a bottle of very ordinary "House Wine" was excessive. Entertainment was very ordinary. The ship felt in need of a refurb with some of the soft furnishings looking decidely tired The staff on board were great, always ready with a smile and a greeting. Special mention to our cabin steward Sunny who made sure our cabin was always immaculate. Unfortuenatly the bar staff let down the rest of the staff. Overall a pleasant enough cruise not quite the quality we have become used to from Celebrity. Read Less
5 Helpful Votes
Sail Date: November 2018
Before the cruise, I had read a number of reviews here and elsewhere. Seemed that most people enjoy their experience and I say that I did enjoy the cruise when the following wasn't brought into the picture: 1. Food Quality - not what I ... Read More
Before the cruise, I had read a number of reviews here and elsewhere. Seemed that most people enjoy their experience and I say that I did enjoy the cruise when the following wasn't brought into the picture: 1. Food Quality - not what I was expecting at all - the food was not bad, but at the same time not great. Some examples: Turkey used in the club sandwich is pressed and processed so was the turkey used in the main dining room. Soups were ladened with salt as was most items served in the main dining room. Shrimp cocktail was served a couple of times on nasty old lettuce (see photo). 2. Waiting for dinner is similar to walking through Time Square - if you enjoy being accosted by hawkers you will love Celebrity and the way they push you to go to a specialty restaurant - Non-stop!! As a side note - the main dining room often seemed like a chaotic mess - service standards at lunch and around 8:30 pm was mediocre at best with the staff seemly perplexed that they had people to serve. 3. Begging for 10's on your survey makes me less interested in giving you a 10! I understand staff and company alike need feedback to improve, but begging for higher scores is hardly the way to go about it. That said our dining and room staff did fantastic work! 4. Guest Relations - this staff group could use a basic course in customer service. They lacked any care for their guests, which I would assume is their primary function. Even basic requests seemed too difficult to handle and too complicated for them to take the time to resolve. I have been on lesser lines that seemed to do a better job with the overall experience. Granted I did enjoy the stateroom and the ports of call - I just hope that Celebrity will stop the hard sell of extras and future cruises and the constant begging for good survey scores. Read Less
3 Helpful Votes
Sail Date: November 2018
We always enjoy TransAtlantic cruises. This was our 5th trip. We enjoy the many "At Sea" days, sitting in the Solarium ( due to weather ) and reading books, or talking with other guests in the Hot Tubs! First of all, kudos to ... Read More
We always enjoy TransAtlantic cruises. This was our 5th trip. We enjoy the many "At Sea" days, sitting in the Solarium ( due to weather ) and reading books, or talking with other guests in the Hot Tubs! First of all, kudos to Sue Denning, the wickedly wonderful Cruise Director! Very talented Brit, who made every night enjoyable with her wit and talent. Embarkation and debarkation were fine ( as usual ). On the ship in minutes. Off ship later in the day, which we are fine with as we always stay one extra day to avoid the crowds at Ft. Lauderdale Airport. Our room was typical of the balcony rooms we have had before. Rootesh, our stateroom attendant, truly cared about making sure our cabin was refreshed early every day and evening. Not much time spent on balcony on TransAtlantics in the winter months, but still enjoy the view. The captain did a great job of directing the ship away from Hurricane Oscar, which had parked off the UK coast. Taking us further south, we skipped the larger waves and storms ( although we still had 16 ft swells, which we never have had before on TA cruises). Due to repositioning due to storm, we had to cancel Nassau ( not a big deal for us). Entertainment was fair at best. We are constant cruisers, so we have seen all of the production shows several times. There were a few outstanding acts during the sea days, but wasn't great most nights. Food in dining room was fine each night. We crack up how the portions get smaller and smaller ( although if you want more, you can still have it ).Vishal, our sever, made sure we were happy everynight. Buffet food quality continues to get worse and worse on each cruise we take. Due to so many Brits on the ship, we were treated to many more UK dishes, including lots of curries. This was great. Just sad that the QUALITY of food continues to be cut on every cruise we go on ( thanks, corporate accountants!!) We are Captain's Club Elite Plus, so enjoy the free drinks each night, great coffees at Cafe Al Bacio, internet and laundry perks. We will continue to support Celebrity cruises and look forward to our upcoming cruise on the new EDGE. Ports: Boston is always good ( a bit cold this time of year ) Great food, interesting history...don't miss North Boston with the best Italian food and pastries around. An overnight in NYC was the highlight of the cruise. We enjoyed so much in the city, including great meals, shopping and sightseeing. We have been to Bermuda a few times, so other than waliking around King's Wharf, we found nothing special. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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