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1,977 Celebrity Silhouette Cruise Reviews

Very good experience with Celebrity. Cruise program was 2 days at sea dep F.L., for Aruba. Due to onboard accident? and illness for one passenger, ship had to return to Miami twice, before setting course south. Due to the delay, ... Read More
Very good experience with Celebrity. Cruise program was 2 days at sea dep F.L., for Aruba. Due to onboard accident? and illness for one passenger, ship had to return to Miami twice, before setting course south. Due to the delay, Intinerary had to be changed, so we were setting course to Curaçao. Arrived after 4 days at SEA. Top service onboard. Cayman Island intinerary cancelled. We got compensated for that. Two days before arrival F.L. we experienced that many flights from Miami/F.L. to Europe became cancelled due to the corona situation. Our flight cancelled, but outstanding service from Celebrity, rearranged our booking, so we left Miami only one hour later than originaly planned. Again, many thanks to Celebrity for excellent and effective service. We had a very nice cruise, but circumstances as mentioned, did not give us 100% of what we expected prior to the cruise. Celebrity and RCCL are still our favourites. Read Less
Sail Date March 2020
We chose this Celebrity cruise based on prior experience sailing on Reflection, which was extremely good. However, we were disappointed with the Silhouette. The ship itself is nice, and while there are many good staff, we were surprised by ... Read More
We chose this Celebrity cruise based on prior experience sailing on Reflection, which was extremely good. However, we were disappointed with the Silhouette. The ship itself is nice, and while there are many good staff, we were surprised by the number of staff that were dismissive and rude. The food was average at best. Service and standards were definitely not up to par with what we experienced on the Reflection. The childrens play area for 3 and under had minimal operating hours. We returned to the port of miami twice, each time sailing over 10 hours back to the port for medical emergencies. Due to this we did receive a large onboard credit and a promised 25 percent cruise fare refund (although it has yet to post to anyone's bank account) which was much appreciated. Spa experience was very good, despite front desk staff actually scolding us for booking a promotion, stating they had no availability for the facial portion, as if it were our responsibility to manage their schedule. We were actually ignored more than once at various bars when attempting to place drink orders ( bars were not busy at the time) and staff at buffet was often dismissive. Future cruise office staff was beyond rude, which cemented our decision not to book a future cruise at this time, and definitely not on the Silhouette. Read Less
Sail Date March 2020
Back to port of Miami twice. Itinerary changed and we all recieved onboard credit. We were alton told we would be recieving 25% back on our cruise bill. However it is now May 15th 2 months since we disembarked and have seen nothing ... Read More
Back to port of Miami twice. Itinerary changed and we all recieved onboard credit. We were alton told we would be recieving 25% back on our cruise bill. However it is now May 15th 2 months since we disembarked and have seen nothing refunded. I think 9 weeks is enough time when I was told 4- 6 weeks from customer service at Celebrity. Don’t think I need to chase them ,as they didn’t need to do that for my payment. I love Celebrity and hope to remain a loyal customer. The food was not as good as my three previous cousins on Celebrity, however it still was good. Entertainment was actually better and they really put an honest effort in making sure that all the guests were taken care of. I felt the staff Worked very hard and tried to make us all as comfortable as I could. The catamaran snorkeling excursion on Bonaire was excellent and we all had a great time. We actually were able to swim with a giant sea turtle. The weather on this cruise with the fantastic just sorry that we were not able to spend any time on Curaçao or the grand Cayman Islands. Read Less
Sail Date March 2020
When it was time for me to board my only choice was to either lose my $3,000 or take a chance and board this ship. Now we’re stuck in rough waters while they take care of a medical emergency, the third one, supposedly not related to the ... Read More
When it was time for me to board my only choice was to either lose my $3,000 or take a chance and board this ship. Now we’re stuck in rough waters while they take care of a medical emergency, the third one, supposedly not related to the Coronavirus. Even though I know for sure they have rooms open, because the cruise is definitely not sold out, they will not give me a less turbulent room. Sure they’ll take down my room number and lie that they are checking into it, but no one ever gets back to you. I’m taking Dramamine and also wearing a motion sickness watch and still nauseas from the waves. I’m just not sure this ship is built correctly as I’ve never experienced this level of turbulence on any cruise before this. Of course now that we’ve boarded they are offering others to cancel and get a credit for a future cruise. If you are reading this do it now! They are out of hand sanitizer in many areas of the ship already. The elevators have dysfunctional doors that close quickly and forcefully before you’ve had a chance to enter but these are minor issues compared to the ship not being able to handle the rough seas. Do yourself a favor and cancel now before you too are a prisoner forced to stay in a turbulent room for an undetermined amount of time. We have been at sea for three days already and at this point there is no guarantee we will be allowed to disembark at any point. You do not need the stress. The only positive things have been the staff is exceptionally friendly and the Abraham seminars have been fantastic which is why I’m not giving this ship 0 stars. I know partially this is not their fault but telling me three times that they are looking into finding me a less turbulent room, and then never getting back to me is inexcusable. This is not a vacation at this point, it’s shear torture. Whatever you do never allow them to put you in a forward or aft room at the ends of the boat. It’s really quite terrible and you will get very little sleep. Read Less
Sail Date March 2020
Our cruise left Fort Lauderdale on March 6th, 2020 and on the morning of March 7th we found ourselves at a dock in Miami apparently so we could offload the corpse of a guest who chose to rapidly ascend several decks without the benefit of ... Read More
Our cruise left Fort Lauderdale on March 6th, 2020 and on the morning of March 7th we found ourselves at a dock in Miami apparently so we could offload the corpse of a guest who chose to rapidly ascend several decks without the benefit of an elevator and landed on a lifeboat. That should have been a tip-off that this wasn't going to be the vacation of a lifetime. OK, so we leave Miami after the body is removed from the ship and head towards the A-B-C islands when it becomes apparent that something else is wrong because we turned around then turned again and slowed way down for several hours. The captain made an announcement about having to return back to Miami (again) for a "medical emergency" (mind immediately thinks Coronavirus and the captain's announcement without any details wasn't at all reassuring that it wasn't virus related). He could have easily said it wasn't virus related and put everyone's minds at ease but didn't. Morning of the 8th we are back at the same dock in Miami when a seemingly fine looking couple disembark the ship, pause to take selfies on the dock and then get into a yellow cab and drive off. Certainly didn't appear to be a life and death emergency that would require a ship with nearly 3000 passengers plus crew to turn around and waste another day at sea. The only relief was that there was apparently not a virus issue otherwise we would assume they would not have allowed them to leave without masks, gloves, and other protective gear or get into a yellow cab. We were once again off towards the A-B-C islands where we were told we would arrive at Curacao on the afternoon of Tuesday 3/10. Due to high winds and rough seas we were late getting to the first port and arrived at 6PM, just after shops had closed. Next two days we had pleasant enough port calls in Bonaire and Aruba but because of the two returns to Miami our stop at Grand Cayman was canceled and we were to spend the next two days at sea in order to return to FLL on the morning of 15th. As the days progressed the news from home was getting worse and worse and while my wife and I had booked two more consecutive cruises on the ship the experience thusfar had us second thinking the wisdom of this so on the morning of March 12th I went to guest services and asked what my options were. I was told I could cancel the next two cruises and receive a future cruise credit (FCC) but I had to do so by the end of that day or I would receive no credit and no refund. I noted that the virus issues were getting very bad back home and that our president had declared a national emergency and that at least two cruise lines had already announced they were canceling future cruises and offering their guests refunds asked if I could instead get a refund and I was told that celebrity would not be cancelling the next cruise and my only choice would be to either go on the cruise, cancel that day and accept a FCC or risk losing all our money if we later decided not to go. We reluctantly decided to cancel and rushed to book air travel home on Sunday (at full fare). Less than 24 hours later I received a text saying Celebrity is suspending all cruises and because they cancelled any guests booked would receive either 125% of their fare as FCC or a refund of 100% as well as return airfare for anyone left at the port due to the cancellation. I was then told that because we canceled the day before (under the duress of being told we had to) that we were not eligible for this offer. I feel we were misled (either intentionally or unintentionally) and pressured into canceling because Celebrity knew if we cancelled they would get out from having to refund our money and pay our airfare home. Now I really don't want to ever cruise on Celebrity again. We're 4 star mariners on Holland America and if we decide to ever cruise again it will be on HAL. One last important thing. Celebrity still has passengers handle all of the food/service utensils at the buffet which is very unsanitary. In this age of virus, there is no excuse for this other than cutting corners on crew by not wanting to pay people to serve the food. HAL has crew members handle all of the food and serving utensils at the buffet and it is a much safer system. For this reason alone I would not return to Celebrity. My wife and I are now voluntarily self-isolating at home hoping we don't develop any illness from either the cruise (and its unsanitary food service) or the flight back. We may never go on another cruise again because of how this was handled by Celebrity. Read Less
Sail Date March 2020
We chose this cruise for the itinerary (specifically, we had never been to Grenada or St. Vincent and the Grenadines) and for the ship, which we have sailed on previously. We are partial to Celebrity’s Solstice class ships, and the ... Read More
We chose this cruise for the itinerary (specifically, we had never been to Grenada or St. Vincent and the Grenadines) and for the ship, which we have sailed on previously. We are partial to Celebrity’s Solstice class ships, and the Silhouette is gleaming with its recent refurbishments, including new carpeting in the common areas and new bedding, carpeting, and curtains in the staterooms. In the common areas, it really looks like a new ship. The beautiful 15-level glass-topped atrium is just stunning. The ship was and remained spotless throughout the cruise, including the ship’s handsome bathrooms, and all of the crew members were friendly and professional. We found the new mattress and the feather/down pillows in our Concierge Class stateroom to be very comfortable. Otherwise, the stateroom furniture and bathroom are unchanged and a little tired décor-wise but serviceable. I know this will never happen, but I so wish they would move the television directly across from the bed. With the TV in front of the (uncomfortable) sofa, it's difficult to watch TV in bed even with the TV pulled out and over as far as possible with the adjustable wall mount. The chairs and footrests on the veranda were quite comfortable. Out stateroom attendant, Sunny, was awesome. He quickly learned our schedule (up and out early, early dinner) and our room was always freshly cleaned when we returned from lunch/dinner. The food in the main dining room and the buffet (Oceanview Cafe) was hit or miss. I always lower my expectations for the quality of food on a cruise compared to land-based restaurants, but I was more often disappointed than impressed with the food on this cruise. I will say the Lavazza coffee in the buffet and main dining room was excellent, as were the specialty coffees in Café al Bacio, which remains our favorite spot on the ship. The Indian food in the buffet, which is always available at lunch and dinner, is usually decent, and we appreciated the scones and tea-time snacks in the buffet at 4 pm every day. But a lot of the food was uninspired, and Celebrity is really weak on its salad and sandwich game in the buffet. The new Holland-America Pinnacle-class ships have better food in their buffets for the most part, and they serve you rather than requiring guests to share communal utensils, which is like shaking hands with every person on the ship. HAL tosses salads to order with many more ingredients available, and their sandwiches are delicious and much more creative than the cold cuts and tuna/chicken/egg salad available on Celebrity. Celebrity also has a weak fruit selection at breakfast and lunch. No berries at all, and the daily slices of cantaloupe, honeydew melon, and watermelon still have the rinds on them. Even if the rinds have been washed, they are inedible and it's just kind of gross for the rinds to be laid on top of the flesh of the slices below. They did serve a very decent fish and chips twice in the buffet, and some of their stews were good, but too often there was gristle in the stew meat. It was also hard to find a good assortment of vegetables in the buffet. Sometimes they only had green beans and carrots. A couple of times I found broccoli; I saw cauliflower and brussels sprouts once. They did serve a nice dish of sautéed vegetables (zucchini, yellow squash, eggplant, and peppers) at breakfast but I didn’t see this often at lunch or dinner. We had two good dinners in the main dining room, several okay dinners, and one awful dinner (which led us to eat dinner in the buffet the next two nights until we decided to try the main dining room again). The awful dinner included a crab-crusted flounder that was so overcooked the flounder had essentially melted into the sauce beneath it. And despite having a 6:30 reservation every night for anytime dining (which we booked online before the cruise), we usually had to wait to be seated. The wait ranged from nearly half an hour on the second night of the cruise to five to 10 minutes most other nights. A hard-working and very pleasant assistant maitre’d, Milan, was the only person seating guests. They needed another person to help him. We went to the specialty restaurant Murano the first night with a discount and wished we hadn't. Same menu it has had for years. Am I the only one tired of "continental cuisine" that was fashionable 50 years ago? I will not go back to Murano until they discover creative contemporary cuisine. It doesn't cost any more to serve more modern, interesting food. We also went to the Lawn Club Grill, which has a lovely atmosphere but it was a horrible experience. The flat bread starter (known elsewhere and less pretentiously as "pizza") was actually good, but the wan, boring salad bar has the same tired salad ingredients available in the buffet, and our tenderloin and shrimp/scallop shish kabobs were unseasoned and the tenderloin was overcooked. The most disappointing dish was the lobster mac and cheese side. Worst mac and cheese I've ever had. The dish had been overheated to the point that whatever cheese had once existed had melted into a puddle of watery oil at the bottom of the dish. The lobster was mealy and flavorless, and the pasta was fatally overcooked. There was no salt or other seasoning in the dish either (per the tenderloin). I've never had anything so disappointing on a Celebrity ship and that includes Tuscan Grill, which we went to twice years ago and were thoroughly unimpressed. We went to the Lawn Club Grill on my spouse's birthday, no less. He did like the cheesecake dessert and I enjoyed the warm chocolate chip cookie dessert. (By the way, Celebrity asked us if we were celebrating a special occasion when we booked our trip, but the only recognition of my spouse's birthday was a flyer put in the room one night offering him 20 percent off on a skin care product in the spa. On Holland-America, they always give you a special dessert on your birthday and sometimes the staff sings.) We had lunch one day at the Porch for $20 each. We started with a nice salad and then had lobster rolls, which were quite good but there wasn’t much lobster. We skipped dessert, which didn’t appeal, and went to the buffet for that course. The Porch was never busy (only two other parties while we were there, and it was usually empty when we strolled by). EMBARKATION/DISEMBARKATION. We had very little wait to board the ship and getting off was uncomplicated for most, I imagine. We had the misfortune to be flagged for a “random” customs inspection. After being held back for about five minutes, we and another couple we didn’t know were escorted in the disembarkation line by a Celebrity staff member, who was very nice and apologetic (wish I remembered her name). She had the customs declaration papers with her and I begin filling one out for my spouse and me. Inside the terminal, we were left with another Celebrity person who looked up out stateroom on a sheet of paper, had a brief conversation with someone on the phone, and said “you are free to go.” He said we didn’t have to submit our declaration and we were allowed to simply exit the building along with everyone else. Overall, and despite my complaints about the food, we still really enjoy the Solstice-class ships and will be back next year, on the Reflection. Read Less
Sail Date February 2020
For it being a revolutionized ship on it's second cruise, I was disappointed to see the unfinished patches on the pool deck, the broken elevator all cruise, the sloppy veranda rail varnish job, and the strange decor. Also thought ... Read More
For it being a revolutionized ship on it's second cruise, I was disappointed to see the unfinished patches on the pool deck, the broken elevator all cruise, the sloppy veranda rail varnish job, and the strange decor. Also thought the main dining and buffet food were sub-par. Best food we had on ship was at the Lawn Club Grill and we ate there 4 times because of menu selection in main dining. Even the alternate options were a joke. The chicken breast was way overcooked and the sirloin (used to be a strip steak) was too tough to cut with a steak knife. We used the MOVE-UP bidding to go from a guaranteed veranda to a Concierge Class stateroom - what a waste of money. We were under the dining room, so we heard rolling carts until very late and then it started again very early. The afternoon treats were a joke. Still kicking myself for that waste of $800. Convent to the pool on the At Sea days, but I can walk a lot for that much money. Why can't they give us maps of all of the islands with suggested restaurants and activities. I get that there were no "Celebrity" approved stores on St. Croix and St. Vincent (so they don't get a cut of sales), but if we are stopping at those islands, we should at least get a map with local contact info like we get for the "shopping" islands. If the islands are considered so worthless, why do we stop there. Perhaps we are just burnt out on Celebrity. We'll take our business elsewhere for a couple cruises then maybe try them again. Read Less
Sail Date February 2020
This was a dud of a cruise. Too many old people, wrong age range for us, no energy. Bad music, bad entertainment, non existent cruise director. The shore excursions did not do what was advertised, one was canceled. We will be reluctant ... Read More
This was a dud of a cruise. Too many old people, wrong age range for us, no energy. Bad music, bad entertainment, non existent cruise director. The shore excursions did not do what was advertised, one was canceled. We will be reluctant to go with celebrity again and will not book tours through the ship. The highlight of the trip was our dining room waiter and wine steward. Great service from Agnelo and Yulia. Do not book specialty restaurants via the app. Our reservations ended up at the wrong restaurant and we had to threaten poor review to get accommodated. Disembarkation was a disaster, with delays of 45 minutes or more to get off the ship. Baggage tag was ripped off on bag and had to go searching for it. Got no help from crew in baggage area. Not what we expected for the dollars spent. Even the staff was commenting on the passengers being duds. Cabin: new rugs that were installed shed, making the room look dirty. The rooms are the same arrangement with very little storage. Dining: main dining was OK. Gluten free selections on the menu were sparse. It is very difficult for someone with Celiac disease to pick items (other than salmon or steak). Embarkation: they do not give you your cabin keys at embarkation. They scan your xpress pass and off you go. The corona virus screening was a joke. I doubt anyone was pulled aside. Enrichment activities: we did not participate. Nothing of interest Entertainment: not much that matched our interests. It was geared for the old folks. Fitness center: clean and well maintained Shore excursions: very disappointed in the quality. Our first tour at St. Croix was canceled 15 minutes prior to meet-up-time. Nothing but rum tours were available. I believe it was canceled because of lack of participation. On board experience: BORING!!! Cruise director was non-existent. Itinerary: we liked the itinerary and were glad we made our own fun. The islands were beautiful and we had good weather. The time at each port was sufficient. Read Less
Sail Date February 2020
We really liked this particular Southern Caribbean itinerary. The ship was beautifully refurbished. The crew were so friendly and always visible. The food in the main dining was very good. The Lawn Club, Tuscan and La Petite were over the ... Read More
We really liked this particular Southern Caribbean itinerary. The ship was beautifully refurbished. The crew were so friendly and always visible. The food in the main dining was very good. The Lawn Club, Tuscan and La Petite were over the top. The staff was always very curtious and attentive. Was a very lovely, relaxing cruise! The ship/Celebrity was very proactive concerning the Virus. Felt safe. Encouraged using the hand sanitizer everywhere. And thank goodness people were making use of it. The new cabin mattress’ and pillows were awesome. The towels were new and quite thick. Very nice..I also enjoyed the body lotion that had a hint of lavender. The room decor was updated and rich looking. New Carpeting was everywhere. The Sunset lounge had rocking chairs as well as an area on deck 12 to enjoy and relax. The only negative was they do not have a good gaming table area. Nowhere to play cards, bridge, mahjong, dominos. The sky lounge would be perfect if they had card tables. The low tables do not work. Otherwise, a great ship and a wonderful cruise. Read Less
Sail Date February 2020
We were onboard the Celebrity Silhoutte in a very short time (Elite Plus) status. Terminal 19 was used due to the EDGE being at Terminal 25. A short delay occurred due to the steepness of the ramp, and the difficulty of getting wheel ... Read More
We were onboard the Celebrity Silhoutte in a very short time (Elite Plus) status. Terminal 19 was used due to the EDGE being at Terminal 25. A short delay occurred due to the steepness of the ramp, and the difficulty of getting wheel chairs up the gangway ramp. Once onboard, we were well looked after by a crew ready and eager to serve us and our fellow passengers. Lunch was prepared and well received in a few select restaurants onboard, as well as in the Oceanview Cafe for most passengers. Cabins were cleaned and ready to be occupied as promised around 1:00pm. Stateroom cards were waiting outside our cabin doors, making the process quick and easy. The onboard app from Celebrity worked as it should have, and was up and running with schedule info, onboard account info, and the ability to make lunch/dinner reservations. The crew took excellent care of us throughout the cruise. We want to thank each and every one of them for living onboard and serving us with smiles each and every day. Read Less
Sail Date February 2020
The meals were excellent, loved our updated balcony suite. Great entertainment! Didn't care for the extra charges for every little thing (gelato, etc). There is less value now that everything is an extra charge. We used to use the ... Read More
The meals were excellent, loved our updated balcony suite. Great entertainment! Didn't care for the extra charges for every little thing (gelato, etc). There is less value now that everything is an extra charge. We used to use the Persian Garden with our massage treatments -now there is an additional charge. The excursions booked through the ship were 3 times the price (compared to booking local) had too many people and were not good. The entertainment was top notch! They were missing a Magician but had great productions and music. Service is always excellent. Our cabin attendant and servers were highly attentive, friendly and professional. The updated ship looks very posh and bright. Love the new look. Its nice that the cabins are so comfy (super soft bedding, robes and towels) and very quiet too. I was disappointed that they don't carry sea-sick patches or meds on the ship. I ran out and couldn't find anything -brutal. Read Less
Sail Date February 2020
We drove to Ft. Lauderdale the day before the cruise and stayed in Dania Beach at the Wyndham Garden Inn on Federal Highway ($212 per night). The hotel was very nice and was five minutes from the port. The hotel also had several good ... Read More
We drove to Ft. Lauderdale the day before the cruise and stayed in Dania Beach at the Wyndham Garden Inn on Federal Highway ($212 per night). The hotel was very nice and was five minutes from the port. The hotel also had several good restaurants within walking distance and we had a very good casual dinner at the Moonlite Dinner ( .75 miles ). Embarkation - We drove to the port at 10:00 a.m. on Sunday morning . It took about 10 minutes to clear the port security gate because there were eight ships in port and 26,900 passengers going through embarkation. The Silhouette was docked at Pier 21, directly across from the Edge at Pier 25. Dropping the luggage was utter chaos, as traffic was very heavy on both piers and more than 500 departing people were still outside Pier 21 trying to get transportation away from the port. After considerable delay we were able to drop the luggage and parked in the adjacent midpoint garage ($15/day). Following a short delay in security screening, we were greeted by an agent upstairs that asked a few health questions and scanned our check-in documents. They began boarding around 11:20 a.m. by cruise priority levels. Overall, the check-in process was very smooth and well organized in a terminal that was not designed for a ship this size. Upon boarding, we were instructed to go to your room to drop your carryon luggage; your sea pass card would be outside your room door - it was nice being able to access your room at the time of boarding - nice job! The ship was two hours late leaving due to the congestion and difficulty in getting the provisions loaded onto the ship. After two great sea days, this cruise visited the following islands: St. Croix, U.S. Virgin Islands; Antigua, St. Johns; Castries, St. Lucia; St. George, Grenada; Bridgetown, Barbados; Kingston, St. Vincent; and, Basseterre, St. Kitts. On this cruise a large number of the passengers were from Canada or the northern U.S. (escaping the cold), including two unique groups of about 40 motorcycles riders with their bikes and a group of roughly 80 crocheters from around the world. The bikers told us they rode on five of the islands we visited. Silhouette Dry Dock - This was the second sailing for the Silhouette after a lengthy dry dock in Spain. The ship looked like new as all of the carpets, bedding, and fabrics had been replaced. We noticed the following changes: addition of a cool sports bar on deck 4 called the Craft Social; removed some of the grass on deck 14 aft and created additional outdoor seating; added a big screen on the lawn area; relocated the I Lounge to deck 5; removed the game room on deck; replaced the locks on all passenger cabins with touch locks; and, created a new Retreat sun area on deck 15 and a Retreat Lounge on deck 5 for Suite guests. We were also told that all the electronics and software on the Bridge were replaced ($27 million), as well as heavy maintenance done to all mechanical and propulsion systems. Overall, the refurbishment gave the Silhouette a much needed facelift, addressed needed maintenance and upgrades, and gave her a new dark blue paint job - Great Job! Issues and Comments - Overall, we enjoyed the cruise, but we did have two issues that added to the aggravation and stress level during the cruise. The first was in the Main Dinning room as we had requested and were assigned a table for two in the early dinning (6:00 p.m.) in the Deck 3 dinning room. After doing speciality dinning on the third night of the cruise, we returned to the main dinning room on the fourth night to find someone else seated at our assigned table. We did not say anything and went to the buffet. On night five, we arrived at our table and found the table had been set up for someone else with their drinks on the table. On night six they were again at our assigned table at 6:05 pm. We complained and after numerous calls and visits by various managers, the people were finally moved to another table. After talking to other guests, it appears that the “Select Dinning Coordinator” on Deck 4 was reassigning tables in the fixed time dinning room that the waiters thought were vacant. We observed this happing at a number of tables around us every night of the cruise. Bottom line, many guests were very unhappy with their experience in the Main Dinning Room. Our second issue involved the version of Diet Coke that was being served. Apparently, the ship had stocked the European version of Diet Coke (Savor Lite) while in dry dock and they were trying to use up their inventory. While this is not a big issue for most people, for a non coffee drinker, this is a big issue as the European version uses different sweeteners, and in my opinion, does not taste as good as the American version. It was just aggravating that you always had to refuse the European version and have a discussion with the bar staff to get a regular Diet Coke as part of our beverage package. After reporting this to Guest Services, we were eventually notified both versions would be available at the bars and cafes, so we thought the issue had been resolved. If fact, they brought us several cans to our room. Unfortunately, this issue was repeated on a few more days and we reported it again. Finally, near the end of the cruise, you could get a regular Diet Coke at any bar. Officer Visibility - We noticed that the Senior Officers were very visible and available in the public areas on decks 4 and 5 between the dinner hours. We enjoyed talking to a number of the officers. Speciality Dinning - Once again on this cruise we elected to purchase the 4-night speciality dinning package. We ate once at the Tuscan Grill, once at Murano, and twice at the Lawn Club Grill. All were amazing with excellent service. All Access Ship Tour - During the next-to-last sea day, we chose to purchase and participate in the Behind the Scenes ship tour. The tour was excellent. After clearing security, the tour began on the Ship’s Bridge where an officer explained the operations and navigation responsibilities of the bridge. We were fortunate that Captain Peppas was on the Bridge during our tour as he talked to the group and provided a photo opportunity. Our next stop on the tour was the Main Dinning Room where an Asst. Maitre d provided an overview of the operation of the dinning room and shared that the design theme for the dinning room was a champaign bottle, pointing out the bubbles in the lights and the stairwell design. As we moved to the kitchen, an Asst. Chef explained to the group the kitchen operations and food prep from ordering to serving, including the required traffic flow where the waiters enter the door on the right and exit the door on the left when bringing out food. We also visited the store rooms and freezers where all the food provisions are stored. We were told that all of the ice cream, sherbet, and gelato are prepared on board, whereas the sugar-free ice cream is prepackaged. The kitchen was very busy preparing tor the day’s lunch - Wow! Our next stop was in the ship’s laundry where a manager explained the operations and challenges of doing laundry for such a large ship. It was amazing how many items are washed, dried and folded each day - on a sea day, 1,000 towels per hour can be laundered. The washers, dryers and pressers were definitely heavy duty commercial versions. Our last stop was the Engine Control Room. Once again, we had to go through security screening before entering the room. One of the ships engineers explained the operations and staffing of the Engine Room. The Engine Room was very impressive as it contained many monitoring systems, controls, and video surveillance of all the system operations on board, including the engines, generators, azipods, water production system, and sewage system, just to name a few. Overall, we were impressed with the cleanliness and organization of the ship’s working areas, the strong focus on safety in these areas, and the impressive amount of work is required to run the ship and provide an enjoyable cruising experience. Debarkation - We elected to do Express Departure (carry your own luggage) and had a quick breakfast in the Oceanview Cafe prior to lining up on Deck 5. It was estimated that we would begin the debarkation process around 7:30 a.m. The Officer responsible for Guest Services did a great job explaining to and keeping us updated on how the process was advancing. We left the ship around 7:35 a.m. and were leaving the port by 8:00 a.m. The process to clear customs and immigration was the best we have ever experienced in that if you had nothing to declare, it was done through facial recognition; if the system recognized your picture, you were out the door with no further documentation or inspection needed. Read Less
Sail Date February 2020
We’ve been on the Silhouette several times and more recently in September last year so it was easy to make a comparison. The refit is lovely but such a shame the entire ship wasn’t done. Now it looks like a bit of a mish mash of ... Read More
We’ve been on the Silhouette several times and more recently in September last year so it was easy to make a comparison. The refit is lovely but such a shame the entire ship wasn’t done. Now it looks like a bit of a mish mash of styles. The cabins are now this serene area of pale greys with lovely crisp new white cotton sheets and Egyptian fluffy towels, the Sky Lounge again has blues, creams and greys with rocking chairs looking out over the ocean and the area near the sunset bar has been transformed. But the theatre hasn’t been touched and is well in need of a facelift and other public areas haven’t as well. Such a shame in my opinion. But something is going on and we couldn’t decide what. The staff appear far from happy. Miserable faces have taken place of the happy smiling ones and we heard several negative comments and grumbles. We felt Guest Relations were quite rude whEn we were trying to sort out our drinks package. Whatever the problem is, it needs to be sorted. We also felt the food in the main dining room had seriously deteriorated. We tried for 3 days to get a hot meal. I understand that us Brits like our food piping hot but I have never had this before. This time they seemed to think that they could put cold food on a hot plate and that would make it hot. In the end we gave up and ate each night in the Oceanview cafe. Not what I was expecting from a luxury cruise but we had to eat. We felt the entertainment was better as there were more guest acts and they were first class and the daily quizzes were fun. The ports of call were lovely although I wouldn’t rush back to St Vincent and the tours we took were on the whole excellent. We have always stayed loyal to Celebrity but it may be time for us to look at other cruise lines. Read Less
Sail Date February 2020
The ship is beautiful. Staff is unbelievable. Running like it has been sailing for years. New bedding, carpet, drapes and sofa covers spiffed up the cabin. the Verandah furniture in C1 was great-adjustable angle for chairs.really nice ... Read More
The ship is beautiful. Staff is unbelievable. Running like it has been sailing for years. New bedding, carpet, drapes and sofa covers spiffed up the cabin. the Verandah furniture in C1 was great-adjustable angle for chairs.really nice footstools and table. Here are some pictures for cabin 1082 and for those who are curious about the tenders, some of those. The tenders were fine, easy to board and leave, not rocky at all, and it was a windy day in Grand Caymen. Had a wonderful steward, Annaliza, horrible waiter in MDR ("I'm sorry, what is a lime??!!!"). Attention to food allergies was pretty good, and Marie -assistant maitre d' was terrific. Room service was expanded menu in concierge, but they were not overly attentive to allergies. See the picture of the breakfast garnish with the note on top of the plate!!! (That little note says "allergic to Melon!) They were quite apologetic and sent chocolate strawberries to the room to make amends. The specialty restaurants were as always Super. We ate in Murano, the Porch and Tuscan Grille as part of a 3 meal deal. The table side lobster preparation in Murano was spectacular. The seafood tower on the Porch should win awards. tuscan Grille was great and only regret was gong at the end of the cruise when we really had trouble shoving any more food into our mouths!!! Then, because we could not stand another night with the waiter from Hell, we went to Sushi on 5 which was a surprising treat. For those who are not Sushi fans, the menu boasts Kobe beef sliders, lobster and shrimp dumplings, chicken dumpling, several noodle soups with huge servings of lobster and shrimp. All delicious. Our concierge perks were wonderful. The sailaway from the helipad was lots of fun and quite unique. We took several Celebrity excursions. The All around Aruba was complete and we really saw all of the Island. the Glass Bottom boat in Bonaire was fun and beautiful. The Grand Cayman land and sea included a submarine ride and bus tour. We went to Hell and back. Lots of fun and informative. In Curacao, we took a Viator tour with another couple and a wonderful guide who covered the entire Island Only 2 suggestions for X regarding the cabins and public areas-It is 2020, and there need to be outlets and USB ports near the beds. If you do not want guests to have extension cords, you need to provide power for charging and running clocks, phones, iPads and tablets, cameras, etc. And it would be helpful to have small ledges in the ladies rooms stalls to be able to put down a phone or purse. Seems like a sille little detail to have overlooked in this massive reno. The shows were top notch. from the 24 year old pianist and singer who, if you closed your eyes, sounded exactly like Jerry Lee Lewis to the cultural collaboration with American Ballet Theatre, each show was better than the last. And the Cirque d Soleil like troupe from the ship was amazing! Read Less
Sail Date February 2020
Hubby and I chose to sail Celebrity Silhouette to celebrate Valentines Day. We had sailed her in Europe 2017 and had a wonderful time. Our sailing was the first after drydock. The public areas and cabins have been enhanced. The ship ... Read More
Hubby and I chose to sail Celebrity Silhouette to celebrate Valentines Day. We had sailed her in Europe 2017 and had a wonderful time. Our sailing was the first after drydock. The public areas and cabins have been enhanced. The ship smelled new. The cabins have new beds, bedding, new bathrobes and fluffy new towels. The neutral color schemes are nice and have a calming effect. The crew are personable and friendly. The food in the main dining room is very good. We ate in the speciality dining rooms (Murano, Tuscan Grill, Lawn Club and Porch), the food was well presented, plentiful and delicious. It was an awesome voyage. The crew are amazing, very welcoming. Shore excursions are varied and reasonably price. Our itinerary included Aruba, Curacao, Bonaire and Grand Cayman. In Aruba, we took a taxi ($15) from the port to Eagle Beach. At Divi’s Aruba you can rent a beach umbrella and two lounges for $10 very reasonable. We walked backed to the ship for much needed exercise. Read Less
Sail Date February 2020
I chose this cruise because of several reasons. This class of Celebrity ships are all excellent and the price was right. Celebrity has cut back in some ways but the food in main dining room and buffet is still very good. We ate in three ... Read More
I chose this cruise because of several reasons. This class of Celebrity ships are all excellent and the price was right. Celebrity has cut back in some ways but the food in main dining room and buffet is still very good. We ate in three specialty restaurants and they were all excellent led byMurano The highlights of the cruise for my wife was the lobster tails in Murano being flambayed at our table and yes they were so delicous. ! The entertainment was not up to the standard on my previous cruises but was ok.Fabulous staff in every way led by dining room waiter Rabinger or Happy Happy as he refers to all guests!Last but not least the cruise had a great itinerary including four ports and four days at sea!.The ABC islands are so nice and if you like snorting or scuba diving this cruise is for you. Enjoyed our fourth Celebrity cruise!! Read Less
Sail Date December 2019
Celebrity deilvered a really good time for us ahead of what we learned would be a hiatus for the beautiful Silhouette. My review may obviously cover a ship configuration that will have been significantly revamped. For instance, my favorite ... Read More
Celebrity deilvered a really good time for us ahead of what we learned would be a hiatus for the beautiful Silhouette. My review may obviously cover a ship configuration that will have been significantly revamped. For instance, my favorite room, the Wine Cellar, apparently will be eliminated. Embarking and disembarking both went very efficiently. The public rooms on the Silhouette were really appealing. The atrium, the lounges and the theater were comfortable and attractive. Our standard verandah cabin was above average in terms of space and appearance, although storage space was a litttle lacking. Our cabin steward Oscar was outstanding - always on it! Breakfast & lunch at the Oceanview Cafe buffet was surprisingly manageable. Because of the use of various isoalted islands, lines were minimal and the experience less harried. The food was consistently good, though pretty much the same each day. Dinner in MDR also offered consistently good meals that met, while rarely exceeded, expectations. Our biggest frustration for the week was the experience of Select Dining. The flexibility of choosing the hour of your dinner comes at a price: lines and long waits even if you have a reservation. The waits are longer without a reservation -- you are given a pager (a la Applebees?!) in those instances. We should have opted for the unreasonably late 8:30 main option since 7:45 - 8:00 usually resulted in 8:30 dinner anyway. The MDR crew worked hard for us and perhaps the staff assignment between fixed and flexible sections was not properly considered. Entertainment did exceed expectations! That was surely the case in the main showroom 7 of the 9 nights. There was a Jersey Boys knockoff, a Jerry Lee Lewis tribute, an amazing electric violinst, a fantastic comic magician, and production shows that featured aerial acrobatics. Sue, the Cruise Director and host, was just phenomenal and very, very present. The smaller, daily music acts were also solid, particularly Brazilian folk singer Shanty...although I wish she had not been set up in the noisy Ensemble Lounge. We had a great time on this cruise. But it appears Celebrity is settling into an awkward demographic with its passenger population. Where Holland America used to be the line for the senior citizen set, we saw a far greater number of those elderly cruisers on this vacation. HAL, with its Music Boulevard and culinary positioning, seems to be attracting the more discriminating Boomers and younger generation. At the same time, Celebrity has opted to present LOUD poolside activities that had the majority of the cruisers scambling to find another place to relax. Never has it been this easy to find a lounge near the pool on sea days! The itinerary of the ABC islands was a terrific trip and we surely came home feeling good about our 9 days on the Silhouette. Read Less
Sail Date December 2019
Previous cruise on Summit was wonderful and expected same on the Silhouette however it was not. Food in the buffet was less than mediocre. Tasteless and often was not cooked throughout. Food in the main dining rooms was not much better. ... Read More
Previous cruise on Summit was wonderful and expected same on the Silhouette however it was not. Food in the buffet was less than mediocre. Tasteless and often was not cooked throughout. Food in the main dining rooms was not much better. Only the lobster meal was good. Other meals were not. Also, service was rushed and the young lady handling the table assignments was overwhelmed. Too often I notice diners complaining. The theatre shows were also mediocre. With the exception of one show that featured a Jerry Lee Lewis impersonation I noticed numerous people walking out of the theatre long before shows were finished. Of note, there was a group of 5 Jamaican singers who played in various lounges that were outstanding. Biggest complaint was the watered down drinks. Celebrity should be ashamed of themselves for the horrible mixed drinks. Numerous people complained. Mixed drinks often were little more than flavored ice water. Basically made the drink package worthless. Was a big Celebrity fan but will probably try a different cruise line next time. Read Less
Sail Date December 2019
We are Celebrity fans and have been going on the Summit (Millennium Class ship) on a regular basis, maybe as many as three or four times. We booked this cruise, which went to the ABC islands (Aruba, Bonaire, and Curaçau), and also Grand ... Read More
We are Celebrity fans and have been going on the Summit (Millennium Class ship) on a regular basis, maybe as many as three or four times. We booked this cruise, which went to the ABC islands (Aruba, Bonaire, and Curaçau), and also Grand Cayman, on board the on last Summit cruise. We were afraid the larger Solstice Class ship might overwhelm us. This turned out not to be the case. The ship only seemed crowded during embarkation and disembarkation, otherwise, except for the elevators, it seemed not crowded. We were in a Royal Suite, so we were pampered and spoiled, with all of the drinks, as well as specialty restaurants, included. A hidden treasure on this ship is The Porch, a dining experience by the lawn club that is ultimately relaxing. I had some of the best shrimp ever on one of the luncheons there. The wine selection was excellent. The elevators: On the main atrium elevator shaft, each side has four. Except on our side one elevator was broken for the entire cruise, and not available. This created long wait times, and crowded elevators once one arrived. Please, Celebrity, make sure all the elevators are fixed and working for our next cruise with you! Also, on embarkation, though we were guided through security (being suite guests), we later, in the boarding process, felt abandoned and had to wait in too many lines. Read Less
Sail Date December 2019
First the Good. The hard working Celebrity staff remain impeccable in terms of warmth, hospitality, friendliness, and professionalism. The ship is going into Dry Dock in January for a total makeover, but it was absolutely spotless. The ... Read More
First the Good. The hard working Celebrity staff remain impeccable in terms of warmth, hospitality, friendliness, and professionalism. The ship is going into Dry Dock in January for a total makeover, but it was absolutely spotless. The public areas both inside and out were well maintained. Because we were in an AquaSpa cabin, we ate in the Blu Dining Room which we enjoyed. The Maitre'D, hostess and serving staff were excellent and couldn't do enough to ensure a memorable dining experience. The food was well prepared and fresh. The same cannot be said for the Oceanview Cafe - but more on that below. The band, acrobats, singers and dancers were incredible performers but the show production values were skimpy to say the least. Evidence of cost cutting no doubt. There is so much fantastic music that an over 50 demographic would enjoy and yet the cruise line insists on contemporary songs and rap music that few people have heard of care for. A highlight was a trio called "December 63" which is a Frankie Valli and the Four Seasons tribute group. They were high energy, funny, fantastic singers and engaging. I enjoy learning, but the enrichment activities were just so-so and the library is virtually non-existent. We did enjoy our cruise, BUT -(even though we are Elite Members)- based on the following, we are unlikely to ever book again with Celebrity. The Bad and the Ugly... Things went off the rails from the get-go. Celebrity changed the port from Fort Lauderdale to Miami in order to give Celebrity Edge the berth in Fort Lauderdale. For the 500 of us who had booked flights in FLL, it was an absolute shambolic disaster. We were told that buses were supposed arrive from 10:00 onwards - every half an hour - to pick us up and drive us to the Port of Miami. We arrived in plenty of time for the first bus only to find there was a cramped area with few chairs in the waiting area of Arrivals in Terminal One. There was nowhere to sit down except on the floor. The Celebrity staff had no idea what was going on and less than helpful, although this was not their fault. After an hour, our 'number' was finally called at 10:45, and we were lead out onto a narrow sidewalk just beyond the terminal building.. (There were other passengers from other cruise lines trying to get to their buses which caused a great deal of over-crowding). The first bus finally arrived at 11:00 and there was a stampede to get on. The staff were working hard to ensure that the right order was being maintained, but it was impossibly disorganized. No one could hear anything between the noise of the traffic and the constant blowing of whistles. In the mean time there was absolutely nowhere to sit so we stood next to three lanes of bumper to bumper traffic in horrible heat and humidity on one of the busiest travel days of the year - the Sunday after Thanksgiving. You would think the cruise line might have anticipated the challenges, but things just went from bad to worse. Even though we were in an early group, we still stood for more than an hour and a half breathing in diesel fumes and carbon monoxide with still no bus. It was particularly difficult for elderly and disabled guests to cope with the discomfort. Everyone was extremely upset and some even in tears. Finally two buses arrived at the same time with more chaos and frustration, as we didn't know which bus was the right one. One of the worst things was the Celebrity barely apologized for the "inconvenience". This was far more than a mere "inconvenience". It was a misery and a horrible way to start a holiday. Not to put too fine a point on it, it was outrageous. Celebrity relies on the goodwill of satisfied guests who have spent good money to be treated with consideration to remain loyal. This whole experience was a textbook lesson in how to anger and alienate customers. No compensation was offered, not even a complimentary drink, and no one at Guest Relations seemed to know what had happened or care. If you shouted loud enough you maybe were offered $100.00 off your next cruise. It begs the question why you would bother in the first place. Spend many thousands to get $100.00 off. Really? On top of the previous standing and waiting around, the lifeboat drill was another shambles. Our Assembly Station was in Michael's Club, a small bar. The video was not working, and we waited for over an hour for reasons that were never explained. The room was hot and airless and naturally there were few places to sit. Once again elderly and disabled people suffered the most. People were physically prevented from leaving the room, some of whom were clearly not feeling well, and still we waited. Finally, Sue the Cruise Director came on and rattled through something that no one could hear. At last we were released from Purgatory. At this point I just wanted to go home. The whole experience of the first day left a bad taste - a bad taste not improved by the lunch in the Oceanview Cafe. It was a cross between a school canteen and a hospital cafeteria. The unappetizing vats of steaming leftovers stews drenched in sauces of unknown provenance and curry powder/spices did not appeal. Overly greasy pizza was offered every day and the burger grill offerings were also greasy, no thanks. The desserts are gorgeous to look at but are overly sweet and all taste exactly the same, bland. Salads and fresh fruit were OK, but really there wasn't much variety or choice. Formerly Celebrity had been known for it culinary excellence. I guess cost-cutting has reduced the food to barely adequate and in some cases inedible. Overall, the Cafe meals were unappetizing with few fresh choices but lots of rice, noodles and potatoes. Cost cutting? - you bet. Disembarkation was no picnic either. We had elected to walk off early with our luggage in order to get a cab back to Fort Lauderdale with enough time to catch our flight - at least 500 other guests did the same thing. We got down to Deck 5 at 7:15 in plenty of time and joined an already long line. Although I cannot blame Celebrity for Border Security/Customs not giving clearance until 8:15 - (unless of course I's had not been dotted or T's crossed with the change of port)- however I do fault them for lack of communication. Once again there should have been frequent updates explaining what was going on with reassurances. As we were standing in line in the Theatre, we couldn't hear anything anyway. A harried young man came around a couple of times and the last time got quite defensive and confrontational. Of course we are not 'Above the law of the land", but that is no way to talk to guests who have been waiting patiently, anxious about missing flights. Acknowledge what people are feeling and don't patronize them. Once again Celebrity disappointed. Bottles of water or juice could have been offered to people who were hot and tired of standing. Celebrity used to be a premium cruise line with excellent service and the highest standards. I can only speculate that so much money has been invested in new ships and refurbishment that essentials such as how guests are treated by the company has been made a low priority. We used to be avid and loyal Celebrity fans, but no longer. For sure we are cancelling our next cruise and unlikely to repeat the Celebrity 'experience' again. Read Less
Sail Date December 2019
This is our 10th celebrity cruise. We were aware that the Silhouette is scheduled to go into dry dock after 2 more sailings so were aware it would probably have signs of "age". We were pleasantly surprised at the overall ... Read More
This is our 10th celebrity cruise. We were aware that the Silhouette is scheduled to go into dry dock after 2 more sailings so were aware it would probably have signs of "age". We were pleasantly surprised at the overall condition of the ship. Any signs of wear were overshadowed by the service we encountered. Every crew member was friendly, helpful and really did make us feel that we were their top priority. We were very happy with our cabin and our cabin steward Bryan was always a available and responsive to any requests we had. We chose select dining and were able to have the same waiter- Milagres, assistant waiter - Tri, and sommelier -Mario each night. They each remembered any special requests we had and anticipated them. Milagres was always checking back and making certain we were satisfied and offering alternatives ( if steak not cooked to preference). Tri always brought a preferred bread to our table in addition to the usual bread basket. We enjoyed the coffee shop on deck 5. The staff there were wonderful as well. We were particularly impressed with the entertainment on this sailing. It was by far superior to any entertainment we've seen on previous sailings. We have been on several other cruise lines in addition to our 10 with celebrity (total of 20 cruises so far) Of course I must say that our Cruise Director- Sue Denning was magnificent. I do feel that she sets the tone for all the crew. She was frequently acknowledging and giving kudos to all crew on the ship She was energetic , entertaining and very accessible. She took the time to converse whenever we approached her We chose this sailing because we liked the itinerary. We didn't take any ship excursions as we have visited these islands before, so we explored on our own. We are 2 retirees traveling alone Read Less
Sail Date December 2019
Let me say right off the bat that I am biased in favour of Celebrity - lets get that out of the way right now. This was my 47th cruise with this line and I have never cruised with anyone else, except for a one day cruise in the Greek ... Read More
Let me say right off the bat that I am biased in favour of Celebrity - lets get that out of the way right now. This was my 47th cruise with this line and I have never cruised with anyone else, except for a one day cruise in the Greek islands. Let me also say that the Silhouette is in need of a modernization - and the folks at the Head Office have recognized this because it is going into refit in early January 2020 in Spain. The ship was very clean, it does however show its wear and tear, badly needs a paint job, and a number of other upgrades. But it is a great ship and hopefully will be on the high seas for some time to come. Celebrity changed the port of embarkation and disembarkation after final payment was due, from Fort Lauderdale to Miami and we had made our air bookings with Celebrity. This was annoying, but the first time this has ever happened to us. That said, Celebrity made good by offering transfers, gave us a $150 US credit because we had to change our hotel, and reimbursed me for the $90 ride to the hotel in the form of an additional room credit. I hope that Celebrity never does this again, and is appreciative of the fact that it was a real pain/challenge for most of us. The embarkation process was seamless. No issues at all - we boarded the ship immediately upon arrival. Extremely well organized, friendly and very professional. Our stateroom was 1247 - concierge class and we had a nice balcony - great room, highly recommend it. The balcony could easily accommodate the 3 of us. We wrote to Celebrity Dining beforehand and specified a table near a window in the Main Dining Room and we got it. The theme of this review is that Celebrity does its best to please. And they highly succeeded. The meals and service in the Main Dining Room was exceptional, after the first night. We spoke to the Assistant Maitre' D, George, and everything was great after that. The salad bar in the Oceanview Cafe at lunch was very disappointing, we had been on the same ship in March/April for 21 nights and it was much better. This was the only seriously bad thing we experienced on this cruise. Sue Denning was the Cruise Director - exceptional. We have cruised with her onboard many times - she really cares, talks to the passengers, takes a great interest in them and Celebrity is very fortunate to have her as one of their employees - she is a STAR, a really nice person and kind. The entertainment was outstanding - much better than on other cruises. I work very hard in respect of my employment and was looking forward to this vacation to simply relax - if this is what you want to do, it is perfect for this. I feel rejuvenated and ready to go back to work. Everyone, from the Captain down, did their very best to ensure that all of our needs were met and this was a really genuine and sincere effort on their part. The passengers aboard were, for the most part, very kind to each other and respectful. This was appreciated as it was most certainly not the case last April where there were many aboard who were chronically drunk for the entire cruise and very rude. Ports of call were excellent, with the exception of St Croix, which, sadly, had extremely limited shopping and was simply just really poor. I do applaud Celebrity though for adding this port of call to their schedules, as the island badly needs the money. And it is not all about us. Lastly, I would like to congratulate the CEO for taking the initiative to both recruit and promote a historically disadvantaged group in the workforce, women, to key positions in senior management and aboard the ships. This is outstanding and Celebrity are taking the lead on this - by conducting a cruise on March 8, 2020 that is commanded by a female ship captain with senior women in staff positions. So I stick with Celebrity because I am always satisfied, not only with the results but with the strategic thinking in respect of diversity, and doing the right thing. Read Less
Sail Date December 2019
Ship is still looking great and the price and ports were very attractive. Getting on the ship couldn't have been easier once we made it in the building. Access to the Miami piers is horrific. 1st day lunch was great, room 7221 on ... Read More
Ship is still looking great and the price and ports were very attractive. Getting on the ship couldn't have been easier once we made it in the building. Access to the Miami piers is horrific. 1st day lunch was great, room 7221 on the hump ready at 1:30 and then on to the Martini bar. Dinner at Tuscan Grille was excellent, but may not be worth it unless you have OBC to burn. Cruise Critic Connection event was great, but bring your own cocktail if desired. On Monday wife went to play Bingo and I was at the Martini bar. She showed up with some wild story about winning a Celebrity Suite at Bingo. Turned out to be true and after talking to some wonderful people we packed our stuff as fast as possible before they changed their mind. We spent the rest of the cruise in 1617, The extra space and benefits were awesome. We were now able to eat at Luminae and Blu and both are very, very good (we will never forget Dominick, Gilbert and the rest of the team in Luminae). In Luminae we were able to order off the main dining room menu which worked well for me. We really had no idea what to do with a butler, but if we needed anything or had questions he was the best one stop shopping ever. Walter has been with Celebrity for 22 years and is an expert on all things Celebrity. Buffet food was excellent, but didn't vary much at least for lunch and breakfast. We were always able to find a table. Drink service for juice or cocktails was sometimes okay and sometimes very good. Walking up to the counter usually got someone's attention and they would then take your order while in line to get you out of the aisle. Shows were pretty typical for cruise ships and we tried to make almost all of them. Since we had the perk of Michael's we used it often before the first show for happy hour and then went to a late dinner. By then we were usually in for the night. the entertainment director Sue was a hoot and we were never bored. Shore excursions were run very well with all but one port being staged out of the theater. Very organized and you could pick up a bottle of water on your way out for free if your drink package covered it. No tender ports which made on and off the ship a breeze. At some point I hope security invests in scanners since a large number of customers have artificial joints. My daily frisking was always done professionally, but it does get tiresome. Captain Morgan Rum Adventure St Croix: Great first excursion, but made the mistake of getting on the vehicle with open sides. Couldn't hear anything the tour guide said. Exotic Garden Beach Tour St Lucia: Garden was amazing, but definitely needed the umbrella at the beach. Barbados Beach Break: Glad the umbrella was included. Keep in mind that one of you depends on the umbrella usage of your neighbor. Saw a few people complain when umbrellas were taken down. Other people just pulled their chair into the sun and everyone was happy. Great beach. Spices and Sunshine Grenada: The spice garden was amazing. The description is a little misleading because we ended up at a Ramada Inn on the beach with great facilities for the last hour with a free rum punch. This was serious punch!! I had one and my wife had to discard hers. Might have had something to do with the 139 proof rum we learned about earlier in the tour which did a great job of showing exactly how rum is made. Makes up for all the weak cups of rum punch I've had in the past. Best of St. Vincent: Great tour of the castle and botanical gardens. The beach is very small and I wouldn't plan on getting in the water since I didn't see any facilities. The usual rum punch sample, but the serving crew took up almost all the small gazebo. They do a pretty good job telling you what to expect on excursions, but perhaps a warning about two tour busses passing each other on a goat trail with potholes going around a blind curve could be included. I'm only exaggerating a little bit, but in one case a fourth of the road was literally taken up by a goat laying out and enjoying the sun. I ended up in the front seat of one bus and the tour guide mentioned they had 7 religions on the island. That may be true, but I had already prayed to at least nine. Keep in mind they drive these roads all the time and they communicate with their horns. Once I noticed that almost all the vehicles did not have scraped up sides I relaxed a little bit, but some rum punch helps even more! One little item was the opening time for the Martini bar. Even if the daily says 1:00 or 3:00 don't be surprised that it is almost always 4:00 especially if you were planning on meeting up with someone. We already took advantage of the Veteran's Day sale and booked the 12/9/2020 cruise on Equinox to the same region. Just before we left the ship our butler Walter took my wife on a tour of the Royal suite.... Read Less
Sail Date December 2019
We flew down the day before and thankful that we did since we got 20" the next day. Stayed at the Hilton Blue Lagoon which was great. They offer shuttles to the cruise terminal for a price, however we took an Uber and arrived around ... Read More
We flew down the day before and thankful that we did since we got 20" the next day. Stayed at the Hilton Blue Lagoon which was great. They offer shuttles to the cruise terminal for a price, however we took an Uber and arrived around 12:15 and it was packed with waits that had to be over an hour. I guess this was due to the bussing of people in from Miami. We had a priority boarding perk from AAA and went right to the front of the line with no wait! We only booked an inside cabin on deck 9 and room 9170 which was perfect for our needs. We have been on this ship two years prior and it remains one of our favorite ships. The staff could not been any nicer and we met some wonderful people. The "famous" Sue was the cruise director and I have to admit she was great, funny and boy can she sing. We took part in some games and activities throughout the 12 night cruise. We booked three excursions with Celebrity and they were all great. Amazing Antigua, Best of St. Vincent and a catamaran sail away in St. Lucia. We did select dining but I reserved a time each night before we left. Worked out great. The only recommendation we would give is we got the wifi package and they should put a small note in cabin on how to hook up to it. We had to go down to desk to setup. The other was the disembarking process was very slow and no one in theater to direct us. However, we totally enjoyed this trip and our already planning a Med. Cruise for next year. Read Less
Sail Date December 2019
Our third cruise with Celebrity. Overall the cruise was very enjoyable. The weather was in the mid-80's and sunny the whole time. Ship is very well-maintained and our balcony cabin was very nice. (One note about booking ... Read More
Our third cruise with Celebrity. Overall the cruise was very enjoyable. The weather was in the mid-80's and sunny the whole time. Ship is very well-maintained and our balcony cabin was very nice. (One note about booking flights with Flights by Celebrity. We had done this before without any issues but this time Celebrity changed our destination and flight times and cancelled our seat assignments all without notifying us! My advice is be vigilant. Check your airline reservation at your airline site every week prior to your cruise.) Our cabin steward was Maritza from Peru and she was the best. After a few days into our cruise we noticed the carpet in front of the bathroom was consistently wet. We notified her and she got right on it with a powerful fan to dry up the area and had the plumbers out to fix the leak. This was all handled within 12 hours. Very much appreciated. The Oceanview Café: Not bad, but could be better. The coffee is only fresh and hot in the morning. By lunch and afternoon snack time the coffee is consistently old and lukewarm. The breakfast fare is OK, but the pancakes are tasteless and the waffles are crunchy. Not sure how you screw up breakfast, but they manage to. The pastries except for the bran muffins were dry and tasteless. At lunch they display this very colorful, mouth-watering assortment of cakes, etc. all of which are totally devoid of flavor. It is amazing what you can do with whipped cream and food-coloring. Lastly, the music in the Café is loud and obnoxious. Do we really need to listen to this vacuous, whining music while we are eating? The Café is adequate for breakfast and lunch, nothing special. Main Dining Room: A totally different experience. The food was fabulous. We had a roasted trout dish one night that was so good it will haunt me for the rest of my life:) The service was good, a little slow some nights, but I can't blame my waiter without knowing what was behind the slower service. All in all the dining room was a highlight of the cruise. Ports and Excursions: There were seven ports-of-call. St. Croix, Antigua, St. Lucia, Barbados, Grenada, St. Vincent and St. Kitts. The first four ports we took the typical panoramic three-hour bus tours. St. Croix wasn't bad, a little pricey but typical sight-seeing fare. Antigua was the highlight, some very nice stops on scenic overlooks. St. Lucia was the pits. This should be renamed the "squalor" tour. I would suggest doing something specific on St. Lucia like an activity vs. this tour. Barbados was another highlight. We visited Orchid World as part of our tour. It was a pleasant tour. On Grenada we could not find any excursions that appealed so we just walked around a bit. Not an impressive port. One word to the wise: I would not recommend walking through the Sendall Tunnel to the downtown area. It is a vehicle tunnel with no sidewalk. We started to walk through it and the first car that went by was driven by a maniac and we quickly retreated. If you want to see the downtown area there is a trolley train that will take you on a 45-minute trip for $15. There is also a fort, Fort George, you can walk to up these steep not-maintained stairs. We started up them and lost interest after a while so I can't say whether it would have been worth it. St. Vincent was another not impressive port. Pretty seedy after you leave the barbed wire enclosed shopping area. We did not have an excursion planned here, but if I could do it again I would have opted for the botanical garden tour. St. Kitts we had seen before in January. It has a very large nice shopping area if you don't have an excursion planned. The entertainment on the ship had hits and misses. All of the production shows were unwatchable. If you like rehearsed angst-ridden wailing songs by young folks than you'll love these shows. We walked out on all of them. The good shows included a very funny and talented magician who got a well-deserved standing ovation. An equally funny and talented juggler who also got a standing ovation. And a violinist/fiddler who was good but a little in love with himself. The live music was OK. The house band Nu Image was pretty bland. As were two other duos who played throughout the ship. A solo guitarist/singer Shanty was not bad. The only really listenable group was the No Name band which had a very tasteful pianist and bass player and passable singer. Our cruise director Sue was also a little in love with herself. Kind of meh, as far as cruise directors go. We went on this cruise primarily as a winter get-away on a nice ship and got great weather, some great dining experiences and some really good entertainment. So, overall it was a very pleasant cruise, exactly what we were looking for. Read Less
Sail Date December 2019
Celebrity Silhouette Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness & Recreation 5.0 N/A
Family 4.0 4.1
Shore Excursions 4.0 N/A
Enrichment Activities 4.5 N/A
Service 5.0 4.5
Value for Money 4.0 N/A

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