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4 Helpful Votes
Sail Date: July 2019
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation ... Read More
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation was very good as usual,just after leaving Southampton Captain announced visit to Vigo was off due to bad weather these things happen so no problem. 1st sea day weather was not good so not a lot of people on deck but started to notice how full the ship was, mostly families was told by members of staff there where 600 children on this cruise compared with 16 on the previous cruise. The ship is starting to look a bit tired now rust and flaking paint in lots of areas but was informed it’s going to be refurbished next year.the cabin 1B balcony had a few issues sound on tv wouldn’t work sometimes and no night light in the bathroom which was repaired on day 2. Dining in the MDR was ok but seemed rushed we where on select dining and booked all our times on the cruise planner days before which was good because a lot of guests who just turned up ended waiting up to 60 mins to get a table Oceanview cafe was always busy due to the large amount of guests on this cruise a few complaints about the food not being hot The entertainment was average have been on a few celebrity Cruisesthe last few years and the main shows have not changed Service was not as good as recent cruises I think it may be due to the crew/ guest ratio on this particular cruise Ports of call, missed Vigo due to weather,Lisbon,Barcelona and Gibraltar were the only stops we got off which were all good,stayed on the ship for the other port days and it was heaven Sea days sunbeds not a problem just no space to pitch one,families taking 4 beds at a time but only 2 being used,impossible to get a bed by the pool unless you put a towel on a bed at 7am, (9 cruises on Celebrity never seen this before) Have been on Royal Caribbean ships and are great for families mainly because there is loads for children to do,flow ride, mountain wall ,etc.but on Celebrity ships they haven’t got these so children make there own fun ,chasing up and down stairs in and out of lifts. how much soft scoop can I get in a cone to name just 2 but their where a few more and staff didn’t seem to bring the to task,this was more like a Royal Caribbean ship but without the activities to use Will probably do Celebrity again but not in school holidays relaxing this cruise was not. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about ... Read More
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about the cruise). Overall it was a disappointing experience due to the high amount of passengers and cramped deck space. It seemed like there wasn't enough capacity in the bars and restaurants to cope. The evening entertainment was also in the main poor with a rush to get seated for the big shows and very little in the way of waiter service. The lawned areas of the deck in my opinion are also a wasted space useful only for more revenue for celebrity to charge extra for alcoves. As this was our anniversary we were told that we would receive a meal in one of the specialty restaurants but this did not happen and flowers and champagne bought for us by a friend only arrived when we were going to bed. We didn't even get a window seat in Luminae that night. The last time we cruised with celebrity was my wife's 50th birthday and was treated to the captain's table and an expensive bottle of champagne. Excursions were good and well organised. Overall it wasn't a bad cruise but for the money I would expect a lot better. Read Less
5 Helpful Votes
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
1 Helpful Vote
Sail Date: July 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
5 Helpful Votes
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
6 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
4 Helpful Votes
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
7 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main ... Read More
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main pool area is in my mind ‘Benidorm on Sea’ loud, packed like sardines next to each other and with children dominating the very small pool. People reserving beds. We have resulted in either sitting in a chair on the back deck or lying uncomfortably on the grass. I did make a complaint about this but I did not receive any further correspondence. Food is excellent, large choice offered with choice of self service and formal dining. However all meals are warm only not hot as they should be. Some fellow passengers do not make an effort to dress for dinner which is disappointing and not as expected on a higher calibre of cruising company. Frustrating to know that some passengers have paid half the price we have during sale periods and that children are free. Evening entertainment is good in the main stage area however late evening disco/band for over 25’s is non existent apart from a silent disco, great fun but finishes way too early. First day on board we joined a guided tour of the ship to be told the Silhouette is having a full refurb at the end of the year. It does look tired in some areas. Read Less
4 Helpful Votes
Sail Date: July 2019
This was a good--not great cruise. We were in a Concierge Balcony. This was a very nice stateroom but we do think Concierge is a bit overrated and probably not worth extra $. The cruise director(Sue) was outstanding and main theater ... Read More
This was a good--not great cruise. We were in a Concierge Balcony. This was a very nice stateroom but we do think Concierge is a bit overrated and probably not worth extra $. The cruise director(Sue) was outstanding and main theater entertainment was superb. The secondary entertainment in bar areas was a bit weak. Restaurants were all good but Qisine was simply incredible! Aside from the Little Chef interactive which is a must the food was remarkable! Oddly the fish on this cruise was average at best. My new favorite space on a ship is the aft area and Silhouette has a very nice aft bar. Staff were very nice and accommodating. One problem re the ports--I simply cant recommend going to St Petersburgh at any time in the season. The crowds were overwhelming. Surviving the Hermitage was a miracle! Forget meditating over a work of art. When sailing into Stockholm be sure to get up early to see the Archipelago--breathtaking scenery. Read Less
1 Helpful Vote
Sail Date: July 2019
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. ... Read More
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. The food, like every other cruise line, was staggeringly mediocre. Restaurant service was OK except for the steward. If he was overworked, then something should have been done. It's easy enough to place partially finished bottles on tables, but then you need to be around to pour wine. I noticed that others at our table with drink packages got regular service. I'd like to ask Celebrity what the difference was, My main problem with Celebrity is the same one as with other cruise lines. That is the Hand Out Syndrome. After we reserved a cabin, I got about 25 email a wqeek trying to make me believe that something else needed to be done. In fact, they were just advertisements. Once on board, the sales pitches for jeweler, watches and other odds and ends was never ending. Buy this, buy that. Take part in specialty drinks bars where, btw, the drinks package did not always hold sway. Bottom line, Celebrity, I'm tired of you making things easy on yourself, trying to sell us stuff, providing mediocre food, and constantly begging us for good service reviews. One evening, I was not terribly hungry so I didn't eat much. The maitre d' was at my side saying he would get me something else from the kitchen. I had to fight the guy off to get him to leave me alone. Celebrity should take a hint from Holland America. All queries and requests are immediate answered with "Yes sir". I might mention one more thing that annoyed me. In the buffet on the top deck, why are there waiters wandering around selling bottled water and specialty coffees, while people bussed their own tables. This was compounded by the fact that there is not enough room at peak times for people to come in and eat. It is not the place of the cruise line (vendor) to tell the passengers (customers) to finish and get moving so that someone else can use the table. Overall, the cruise was OK..just OK. Some attention to detail and less attention to pestering passengers to pull out their wallets. Since you ask below about fitness and recreation, my wife likes to work out. She signed up for classes that were canceled as "there have to be 3 for a class". What kind of nonsense is this? You offer a class, you hold it any ANYONE shows up. That nonsense simply comes under the heading of "bad service". Read Less
3 Helpful Votes
Sail Date: June 2019
We chose this cruise because we wanted to try a diffrent cruise company. Silhoutte was a beautiful ship and the right size for us. We did get seasick which i have never had in all my years of cruising but a injection in the rump and we ... Read More
We chose this cruise because we wanted to try a diffrent cruise company. Silhoutte was a beautiful ship and the right size for us. We did get seasick which i have never had in all my years of cruising but a injection in the rump and we were right as rain. I though the passenger lounges were lovely and loved cafe bacio. Felt like a less alcohol focus cruise compared to some RC ships i have been on and that suited me. The ship was spotless and the food was good but i felt the food in the main restaurant not of great quality, it was hit and miss. I was travelling with a 15 year old and we struggled. It didn’t feel that fresh and clean and was more heavy dishes with lots of mashed potatoes. Bars were good and service was faultles. The staff are this ships gold star Read Less
6 Helpful Votes
Sail Date: June 2019
Our first Celebrity cruise , and loved all of it. Great destinations, boosted by sunny weather for all of it. Loved almost everything so to nitpick a couple of things. Buffet has great variety and good quality but lacks enough ... Read More
Our first Celebrity cruise , and loved all of it. Great destinations, boosted by sunny weather for all of it. Loved almost everything so to nitpick a couple of things. Buffet has great variety and good quality but lacks enough seating most of the time. Almost impossible to eat in main restaurant between 7 and 8 as tables reserved months in advance, why is this allowed?? So a pager is given but always takes 30mins, not a major issue, just annoying until you suss it out and go down 30 mins before you want to dine. Downstairs ‘set time’part of restaurant is more cramped and rushed than the freedom upstairs section, better service and ambiance. But what makes the Silhouette special is the fantastic crew. The Captain is very visible and approachable as are the entire crew. So friendly and helpful throughout the ship Cruise director is brilliant and entertainment varied and interesting. We will certainly be considering Celebrity for our next cruise. Read Less
4 Helpful Votes
Sail Date: June 2019
A return cruise to the baltic. Sites we missed in St Petersburg first time around were not to be missed. We were going to travel independently in St Petersburg. We travelled Aqua class as we have now become addicted to Blu restaurant. Okay ... Read More
A return cruise to the baltic. Sites we missed in St Petersburg first time around were not to be missed. We were going to travel independently in St Petersburg. We travelled Aqua class as we have now become addicted to Blu restaurant. Okay - from the beginning. Embarkation was a doddle. Stayed at nearby hotel and taxi to dock. Cases taken by porter and that was it. Into hall and whisked through boarding. No queues at allCabin was great. Different set up to Eclipse and Reflection and we think better. . Straight onto ship before 11 and after a short wait on deck 14 Oceanview cafe was open for early boarders. ( it takes time for people to realise this early service is available) Rooms ready as always at one. I bring a long extension cable to have a powerpoint at the bedside and tape to make it foot safe. Do not like the flavoured tea that celebrity provides so swapped it for daily iced water. Still do not really like the afternoon canapes either! The food during the 14 days was brilliant in Blu and so never really ate elsewhere for evenings but lunch in oceanview cafe was varied. Sometimes dire sometimes great. But always crowded especially on sea days.Strangely the choice of fresh fruit was the poorest I have known. The Ensemble bar for cocktails and the cafe al baccio were two of our favorite watering holes and its nice how quickly the staff learn your names and tipple. Entertainment was good and I think that must be because Sue Denning the female cruise director was head and shoulders above any other cruise director we have encountered. Her energy is infectious. Cruise directors have a habit of disappearing but not her - she was everywhere. Well done Sue The evening entertainment was good - not always great - but still enjoyable. On a sour note the casino was terrible the slots gave me a real beating. Still a great cruise made by the crew. Read Less
8 Helpful Votes
Sail Date: June 2019
Have always wanted to visit Russia as I find their history fascinating..blame Dr Zivago. We chose this ship as it offered everything we wanted departing from Southampton with a free classic drinks package and all gratuities paid. The ... Read More
Have always wanted to visit Russia as I find their history fascinating..blame Dr Zivago. We chose this ship as it offered everything we wanted departing from Southampton with a free classic drinks package and all gratuities paid. The itinerary included St Petersburg with all its fascinating attractions,but also included some beautiful Baltic cities.The ship itself.f is spotless with caring friendly staff from the cruise director Sue Denning down to our cabin attendant Clide. There are plenty of choices of culinary delights in both the buffet and dining room. Entertainment was 1st class with enough variation for all tastes. The bars offered a range of drinks in our package so didn't see the need to upgrade to the premium package. Service was top notch contrary to previous comments and we were also not hassled to buy any meals in the speciality restaurants.The pool areas were also spotless with plenty of sunbeds both outside an around the indoor pool. I would not hesitate to book another Celebrity cruise. Thank you for a holiday of a lifetime. Read Less
11 Helpful Votes
Sail Date: June 2019
Embarkation at Southampton was very fast and at first I was impressed with Celebrity. That is, until I got on board. The style of the ship is tacky, outdated, and confused- not the "modern luxury" it is branded as. Not ... Read More
Embarkation at Southampton was very fast and at first I was impressed with Celebrity. That is, until I got on board. The style of the ship is tacky, outdated, and confused- not the "modern luxury" it is branded as. Not to worry, I'm sure I'll get used to it and I'll go to the Concierge Class lunch. Over an hour later I was served a pasta dish that tasted like a ready meal. To be fair though, this was the only bad meal I had. The cabin was as ugly as the ship and looked like a caravan from the 1990s but it was clean. I was saddened that the Gilchrist and Soames bathroom amenities have been downgraded to X's own. The TV had almost no free films and the pay-per-view ones were outrageously expensive. We booked a Concierge Class cabin which meant we got a foot stool on the balcony and some shower gel...and that's it (oh, and some mostly disgusting canapes and a bottle of sparkling wine). The food, however, was very good. We didn't eat in any speciality restaurants as we felt the lobster and steak tartare etc. were more than good enough! We had the classic drinks package, which Celebrity have played around with, in an attempt to get you to upgrade it. For example, Jack Daniel's, sparkling water, and almost every British beer are considered "premium" and therefore you have to pay extra for these (not so premium, but popular) drinks. The bar staff would also switch what they were pouring me; I would order a Bacardi and coke and (at least half the time) they would start pouring me an unbranded house rum and coke. If that's not bad enough, when I called them out on, their response is "no I didn't". That's the crew though, they all lie. I asked about the aforementioned Gilchrist and Soames products at the guest relations desk and the lady told me they never existed, and as for the art auction- I'll leave you to research Park West's behaviour yourself, but let me write that the claims the auctioneer were making about the originality of the art were utterly false, as were the valuations. The cabin steward, the waiters, and the sommelier were all excellent though. The entertainment was sometimes good and sometimes very poor. The Russian performance was great, as were most of the outside performers. The ship's theatre company were mostly talented but the "big shows" lacked any direction and were confusing to watch. Many of the female singers couldn't really sing, but the dancing is very good. The cruise director, Sue, was funny to begin with and then became annoying and arrogant. I also thought she was a unprofessional and culturally insensitive (shaming audience members and making fun of accents) to the point I stopped going to the shows. I asked some ship friends, and they agreed and said they would purposely arrive to shows late and leave early to avoid Sue's act. There was very little to do on the ship in terms of activities as most of the daily schedule was made up of live infomercials (this ship is sell-sell-sell). There was a quiz (hosted by an outrageously handsome Canadian man!) but the questions were too obscure for it to be fun. The pools were most pleasant and I loved that the hot tubs were open late. The ports were good, except for Warnemunde which is nowhere near Berlin and is a whole lot of nothing. Disembarking was as easy as embarkation and took no effort at all. There is very little luxurious about this cruise other than the food, and as the price suggests otherwise, I would not sail on this ship again. However, a newer ship may persuade me to give X another go. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this cruise for the itinery, plus, we have cruised with celebrity before. .The staff throughout the ship were fabulous, friendly, smiling,could'nt do enough for you. The cleanliness of the ship was great too with staff ... Read More
We chose this cruise for the itinery, plus, we have cruised with celebrity before. .The staff throughout the ship were fabulous, friendly, smiling,could'nt do enough for you. The cleanliness of the ship was great too with staff cleaning and polishing all the time without invading your space. The food was generally to a high standard and with lots of variety catering for all tastes. Waiters were friendly and chatty and would fulfill all requests if possible. The ship itself had lots going on with a daily movie, talks, demonstrations on beauty, health, photography and tons more things.There was plenty of participating activities too such as silent disco's ( very funny), dancing, wine tasting and so much more. There was entertainment every night and generally it was excellent with full production stage shows, comedians and singers. There was plenty of bars and speciality restaurants to try also but we did'nt feel the need to try any of them as the food was great in the main restaurant. There were lots of shore excursions to choose from and they were very well organised with good english speaking guides. We would definitely do a Celebrity cruise again Read Less
4 Helpful Votes
Sail Date: June 2019
We sailed with Celebrity two years ago and enjoyed it, but we were very disappointed this time. The standards had dropped, the food was worse, the entertainment (with the exception of their own singers and dancers) was very poor - Pontins ... Read More
We sailed with Celebrity two years ago and enjoyed it, but we were very disappointed this time. The standards had dropped, the food was worse, the entertainment (with the exception of their own singers and dancers) was very poor - Pontins on the sea would be a compliment. They had a magician who they claimed had written tricks for David Copperfield but to be honest this must be a lie, because he was worse than amateurish and his tricks were very dated (floating sphere behind the scarf where you could see him holding the rod in his left hand, the jumping handkerchief where you could see the wire in his mouth etc). The singers were tuneless and not in the least entertaining and their “Grand Finale” on the last night was EXACTLY THE SAME SHOW that we saw on the Eclipse two years previously. They were all about trying to get you to spend more money rather than offering decent things to entertain you (assuming you did not want to participate in childish competitions and such). The menu choice was very limited (unless, of course, you wanted to spend more money going to other restaurants) and the buffet on deck 14 was usually cold (assuming you could actually find somewhere to sit to find that out). We travelled Concierge Class but to be honest there was no benefit to that - the free gift in the cabin was one (not even one each) cheap rubber holder for your Seapass card with an adhesive back which we had no idea what we were supposed to do with, no welcome meal like last time, no extra features, no priority boarding and no point in paying the extra. Read Less
7 Helpful Votes
Sail Date: June 2019
As regular cruisers we decided to go on a totally different trip and booked the 7 night Alaskan cruise in June 2019. Ok we were unfortunate with the weather but that was the least of our problems. We had pre-booked the ships ... Read More
As regular cruisers we decided to go on a totally different trip and booked the 7 night Alaskan cruise in June 2019. Ok we were unfortunate with the weather but that was the least of our problems. We had pre-booked the ships excursions having spent ages reviewing them all and whilst they were in our opinion expensive didn’t think the cruise line would let us down. How wrong we were. In short the trips were way over priced and seriously under delivered. Everyone we spoke to about value for money of the excursions felt the same way. When we spoke to the staff on board about this their attitude couldn’t have been worse. Trips advertising wildlife - what wildlife we saw whales on one out of the three trips, bald headed eagles that didn’t move so not sure if they were real. On one trip it said a forest walk hmm I think trades descriptions need to get involved here the walk took all of 5 minutes with stopping. I fell over on the ship and fractured my pelvis, the medical staff were superb, but the accident need not have happened if the cruise line put down matting on the decks. The ship is in desperate need of refurbishment and is not going in to dry dock until 2021! The taps in our bathroom leaked for 4 days despite reporting it on day 1. All in all ship poor trips way overpriced and under delivered scenery great and medical staff amazing. Read Less
5 Helpful Votes
Sail Date: June 2019
A brilliant cruise to the Baltic. Crew brilliant, food and service excellent - first class: but within two days developed a cough along with several other passengers. In my case ended up with chest infection. Spoiled my holiday to some ... Read More
A brilliant cruise to the Baltic. Crew brilliant, food and service excellent - first class: but within two days developed a cough along with several other passengers. In my case ended up with chest infection. Spoiled my holiday to some extent but no fault of the crew etc. Ships medical officer very good, and prescribed antibiotics. Is there an issue with this ships aircon or is this a general cruising hazard, irrespective of ship? Any advice on preventing a recurrence would be appreciated. Used the Celebrity cruise trips on a couple of occasions but used Cruising excursion.com for a two day visit to St Petersburg . The cost included our visas and was a lot cheaper than celebrity. Highly recommended. Warnemünde in Germany is very under rated... a beautiful place and well worth a visit. All the ports of call were excellent. Entering Stockholm with its 20,000 islands _ yes, 20,000 was amazing. Balcony cabin very comfortable shampoo and conditioner provided but no shower gel: only available in Concierge class and above. Tea and coffee facilities with daily replacement of teas and coffee. Theatre and shows spectacular. Dining room, buffet other eateries and bars exceptional. We got a good deal on this cruise with free gratuities, drinks packages and Wi-fi. Had this not been available we would not have purchased this cruise. Would have added at least £1500.00 to the cost. We enquired with guest relations as to which crew received the gratuities. Only the cabin and restaurant staff. We always tip them additionally. We were aware that some passengers decline to pay the gratuities and tip the waiters, sommelier and cabin steward independently. . Drinks are very expensive and even moderate consumption would have been very expensive without a drinks package. Looking forward to our next cruise with Celebrity but only if a free drinks package and gratuities are included. Read Less
2 Helpful Votes
Sail Date: June 2019
Chose the cruise as wanted to go back to Russia. Also wanted to try celebrity and got a deal with wifi, on board spends and drinks included .Really liked the café al bacio (coffee shop) we used it a lot and instead of lunch usually had a ... Read More
Chose the cruise as wanted to go back to Russia. Also wanted to try celebrity and got a deal with wifi, on board spends and drinks included .Really liked the café al bacio (coffee shop) we used it a lot and instead of lunch usually had a pastry and a drink. Shows excellent especially the cruise own company acrobats brilliant . Found the food in the ocean view not very warm. All staff on board very friendly. Balcony cabin good but lack of draw space. we did not use the shore excursions from the ship. did hop on hop off buses (not paid for on the ship) and couple of cruise excursions trips in st Petersburg. There is a lot of shops on the ship and a massive casino leading to waisted space as some of the quizzes in a small area with limited seating. Only one big lounge. The embarkation and disembarkation very quick and smooth. Read Less
9 Helpful Votes
Sail Date: May 2019
We have been on a lot of cruises and we have seen the ups and downs in the cruise industry. So this is my report. Check in was a so quick. The little perks like sparking wine on boarding puts X a step or 2 above the mass market cruise ... Read More
We have been on a lot of cruises and we have seen the ups and downs in the cruise industry. So this is my report. Check in was a so quick. The little perks like sparking wine on boarding puts X a step or 2 above the mass market cruise lines. Boarding and disembarking went smoothly. I was surprised at the quality and diversity of the meals. Pizza baked on fresh dough was one of the highlites. We saw a pizza crust person rolling crust after crust. Of course the free ice cream was yummy even better on the two days we had fresh berries (blue straw rasp and black). I loved the ethnic choices - tikka and salsa yum. The ship is beautiful and well maintained. The entertainment was OK but tailored to the taste of the brits on the ship. The staff on Celebrity has always been good and this cruise the service was outstanding. Bo Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise for 2 reasons. Firstly, the ports (apart from Dublin) were all new destinations for us. Secondly, we had cruised on the silhouette before and new that it was a very good experience. Because my wife is in a ... Read More
We chose this cruise for 2 reasons. Firstly, the ports (apart from Dublin) were all new destinations for us. Secondly, we had cruised on the silhouette before and new that it was a very good experience. Because my wife is in a wheelchair, we had booked an ocean-view accessible cabin which was spacious and the door opened automatically when the card was swiped meaning my wife could come and go independently. The food in the Main Dining Room was excellent - the waiters, Brian & Jordan were brilliant and the sommelier Arnold always kept our glasses full with a smile & a joke. The entertainment was superb - full marks to the cruise director, the amazing Sue Denning. After every excursion ashore, she was always there to welcome us back on board. We missed Gurnesey because the waves were too big to tender, but that was the only port we missed. Read Less
5 Helpful Votes
Sail Date: May 2019
We wanted to visit Ireland and Iceland, but to our surprise the favourite port stop was Lerwick, Shetland Islands. This was our first major cruise and we enjoyed all of it. Met very interesting people from all over the world, who shared ... Read More
We wanted to visit Ireland and Iceland, but to our surprise the favourite port stop was Lerwick, Shetland Islands. This was our first major cruise and we enjoyed all of it. Met very interesting people from all over the world, who shared their expertise with us. Food was excellent and we used the main dining room almost every night. The buffet offered a diverse selection and was never overly crowded. We loved the small town of Cobh( pronounced Cove) and visited two museums there. They nicely complemented each other. In Dublin we spent time at the Epic Museum and enjoyed it. None of these museums were expensive. In Lerwick we walked and climbed hills, stopping at the Commonwealth cemetery and the Jimmy Perez house. Our “big” excursion was the Ring of Fire in Iceland. This needs a review on its own. Let’s just say we needed more time at The Parliament and less having coffee and cake (who needs more food ?) Read Less
12 Helpful Votes
Sail Date: May 2019
When you get Meat Loaf on the menu in the MDR you know standards have dropped! That’s what happened here on the Silhouette and just shows how much this company is cutting back! The food standards in Ocean View has also suffered badly. ... Read More
When you get Meat Loaf on the menu in the MDR you know standards have dropped! That’s what happened here on the Silhouette and just shows how much this company is cutting back! The food standards in Ocean View has also suffered badly. Have sailed with Celebrity 5 times now, but will have to seriously consider if we go back on them. We saw the same 3 shows from the in-house team of dancers as a year ago, (they even must be fed up doing them!) The day time activities are practically none existent, unless you like a quiz, these seem to be the main stay of the sea day! The same talks about Matt Monroe! The same boring Max paintings in the art auctions! However, they have put some new slot machines in the casino - this proved a good opportunity to put the slot prices up to 88cents a go! Don’t waste your money there, they are all so “tight” your unlikely to win! To make things worse Celebrity seriously reduced the price of this Ireland/Icelandic cruise so those faithful cruisers who booked early were well and truly fleeced. We complained about the reduced prices and got upgraded but we were still out of pocket, our friends even more so. I have always rated Celebrity 5 stars across the board so I hate writing this negative feedback, but unless the owners wake up they are going to loose their loyal customers ! I may add I never encountered any rude staff, they were all nice and I think they must be equally suffering too from these cutbacks with added workloads. Read Less
13 Helpful Votes
Sail Date: May 2019
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand ... Read More
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand Princess. (P&O) Britannia 4 times, Azura. (Cunard) Queen Elizabeth 2 times. This time we thought we would try Celebrity Silhouette to see what it was like. A 3 night cruise to Amsterdam. How did it compare to the other ships we have been on? First of all the negative points. The cost of drinks are very expensive! The most expensive I have encountered on all the cruises I have been on! For example a small bottle of Corona Beer 330ml $8.50 and small bottle of cider same size $10.00 that's £13.69 at exchange rate of $1.26 cents to £1.00. In Tesco a few weeks ago 12 bottles of Corona beers same size was £8.00 that's $10.08 just 83 pence a bottle and they are still making a profit! The price in a pub for one bottle is £3.50 or $4.37. Wine in the dining room wine was sold by the glass and was around $10 to $11 but there was no mention of how much the glass contained ? 175ml ? 200ml ? Very strange. So you don't know how much you get for your money? But say you get 4 glasses of wine from one bottle it works out minimum $40 a bottle. Drinking seemed to a big part of the cruise for most guests and I can only imagine that they had a drinks package, which is not cheap, and they were trying to get their money's worth out of it.? The main dining room. It was ok but lacked the grandeur of other ships that we have been on and the dining chairs are not dining chairs in my opinion! The food again was ok but could do better! The self service restaurant on deck 14 pretty much the same as other ships. Food that should be hot is not hot enough! On this ship the British style bacon served at breakfast was pretty dire! Not sure how it was cooked but it was pale and no taste to speak of. However the coffee was pretty good and about the best I have tried on ships! This seemed to be a very noisy ship! It maybe because it was a 3 night cruise over a bank holiday weekend very noisy guests having a good time! A few hen parties and even a wedding party! So pretty hard to find a quiet area to sit unless you sat in the library ! I don't think it is a good idea to allow a large party of people to book a cruise. It is not fair on the other guests. If you like a quieter ship the Queen Elizabeth would be a 10 out of 10 and Celebrity 2 out of 10 . Britannia would be around a 6 out of 10. Entertainment in the main theatre was very good 9/10. We had inside cabin deck 7 and it was a good size! Good size bathroom as well. We got the feeling that this ship was very much for American guests and not for the British. Celebrity say that our safety is their top priority but I would say squeezing as much money out of their guests comes a very close second place. Constant bombardment to buy drinks from the bar, buy special dining packages etc. and what a waste of space the Casino and slot machines take up! So would I book with Celebrity again? May be? It's hard to judge over 3 nights. But I think the ship is better suited for the younger guest. I also think Celebrity think they are better than they actually are! If you want grandeur and opulence go for Cunard! Something in the middle of that, go for P&O ! My score for this ship 6/10. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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