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30 Tere Moana Cruise Reviews

We booked an 8 day cruise on the Tere Moana, Mar. 11-19, beginning in Colon, Panama and ending in St. Maarten. On the first day we were notified that we would not be sailing until the next day to allow the swells to diminish from Colon ... Read More
We booked an 8 day cruise on the Tere Moana, Mar. 11-19, beginning in Colon, Panama and ending in St. Maarten. On the first day we were notified that we would not be sailing until the next day to allow the swells to diminish from Colon to Cartagena. We were also told we wouldn't be stopping in Les Saintes due to losing a day of travel. The swells didn't get smaller, so we sailed anyway. After docking in Cartegena in the p.m. and leaving again at noon the next day we sailed onto Aruba where we were supposed to be for a full day. That was adjusted to just 3 hrs. which didn't allow for any beach time, but we did pick up Mr. Bailey/wife, CEO and also the president of the line, which appeared to be the main reason for stopping there since we had no time to go to the beaches. Originally Les Saintes was cancelled, but now was on the agenda once again and St. Barts was cancelled instead, once again due to swells. That seemed to be the standard reason whenever they changed the schedule. The swells were always present on the entire voyage, but that didn't seem to make a difference on going to Les Saintes.On Les Saintes we headed off to the beach with our snorkel gear hoping to spend the day there. There were no bathrooms on this beach (which the ship recommended). The sand was brown and grainy (not the white sand we had come to expect in the Caribbean on other islands). There was a dead fish floating in the edge of the water along with trash (paper plates, cups, etc.) and crisp sea weed that had been there for days. Needless to say no one went into the water except to relieve themselves (i.e. no bathrooms). Later in the a.m. a couple guys from the crew brought down a cooler with water, beer, wine and a couple plastic chairs, umbrellas and noodles for swimming. There were portable gas barbeques on the ship which stayed covered and on the ship, never to be used the entire cruise. We had lunch in town at a French cafe since the beach was not useable. We booked this trip because of our experience on the Paul Gauguin ship in the Tahitian Islands where we had a wonderful beach barbeque with lobster, fresh fish, etc. We never wanted for anything on that cruise. We never saw fresh fish or fresh lobster on this ship. When my wife ordered dinner one eve, the menu listed lobster stuffed with shrimp and crab. Well, she's allergic to shrimp so asked the server if she might have a plain lobster. He said, "No, it comes frozen stuffed with shrimp and crab." So then at the bottom of the menu it said you can always order fresh fish, which she asked about. The only "fresh" fish they offered was farm raised salmon - I'd like to know where the farm is that raised salmon in the Caribbean. It arrived at the table mush and inedible - we think they must have microwaved it as it definitely had not been grilled. I think, as did some of the other passengers, they were just cleaning out the pantry before turning the ship over ot the new owners. The cruise director, Rico, could not speak a lot of English and even more importantly, couldn't read it off the screen when he was supposed to tell what sights to see on the islands. It was so painful to watch that another passenger took pity on him and grabbed the microphone and read what was listed on the screen for him! As a side note, this ship had already been sold, with only 2 more cruises to sail before turning it over to the new owners. We felt they gave the job to this guy because the previous director had quit for another job when he found out the boat had sold. At the bar by the pool, many people were delivering their own drinks - only 1 bartender and he would sometimes disappear downstairs for a period of time, leaving the bar unattended. We paid over $3,000 each for this - it was worse than a 3-day cruise to Ensenada! We felt we had been scammed - and they will not admit it, only replying to our letter saying there were no other complaints. We heard plenty of complaints on the ship, along with comments such as "we will not even think of sailing on a Paul Gauguin ship ever again." In fact, I would estimate 25%, at least, of the passengers were sailing on discounted fares as payment from a previous voyage in the Tahitian Islands where they had to spend extra time in Papeete, thus missing one of the other islands, due to an engine problem on the ship. This sounds like a maintenance issue (or lack of). The people on our ship were told this was the only cruise left they could sign up for with space available! The cabin was very nice - lots of storage. The stewardess kept the room clean, towels stocked as well as the refrigerator stocked. We feel this small boat should never have been sailing in open water - even half the crew was ill. A couple nights we were hitting the waves so hard it sounded like someone was hitting the bottom of the boat under our bed with a sledgehammer. We didn't book the ship's shore excursions, but had a private shore excursion in Cartagena which had to be rearranged because of arriving late and leaving earlier than anticipated, so we had a 2 1/2 hr. private tour instead of the 4 hr. tour we had planned and paid for. The service people were very friendly and helpful, considering most of them were probably losing their jobs in a few weeks due to the sale. Regarding entertainment - Due to the small size of the ship, the only entertainment was Alex, the keyboardist and also one night many crew members who had definite talent gave impressive performances. Obviously, the Paul Gauguin company does not care much about their reputation or they would have done a decent job on the Tere Moana, even though they had sold it. They have only 1 other ship, the Paul Gauguin, although Mr. Bailey, CEO, informed the passengers that they also own Air Tahiti Nui Airlines, and some of the Intercontinental Hotels in the Tahitian Islands and have just purchased Marlon Brando's private island, should we wish to book a stay with them! He never once mentioned the problems on this boat or apologized for anything - just seemed interested in selling. Obviously, he didn't care about the paying passengers on board that were sorely disappointed as well as disgusted by the attitude of the higher-ups. We certainly do not ever plan to patronize any of the above companies they own. As a final note (insult) to the passengers, it was announced that there were no taxis on St. Maarten, but Paul Gauguin would provide transport to the airport for $35. per person! We weren't surprised, as we had been taken advantage of since we boarded the ship. We knew better than to believe that, so picked up our luggage, walked to the end of the pier where we were immediately asked if we'd like a taxi. We accepted a taxi for just the 2 of us, for a total of $25.00. Read Less
Sail Date March 2016
We boarded the Tere Moana in Venice for a 7 night cruise to Croatia. This was a our 3rd cruise on this ship and by far this was the most enjoyable. The Captain Rajko Zupan with the assistance of his crew planned a Reunion Cruise that was ... Read More
We boarded the Tere Moana in Venice for a 7 night cruise to Croatia. This was a our 3rd cruise on this ship and by far this was the most enjoyable. The Captain Rajko Zupan with the assistance of his crew planned a Reunion Cruise that was second to none. The itienary changed a few times to allow some very interesting adventures during the cruise. One example was diverting to a small mountain lake region where most passengers walked about 15 minutes to a piece of paradise. We swam in the beauitful waters and were fortunate to see some beautiful scenery that most people on large cruise ships woule not get the opportunity to explore. The Crew: Where do they find these wonderful dedicated people who do everything possible to make our trip so enjoyable and unforgettable. From the engine room to the bridge you cannot find anyone who will not go out of their way to make you comfortable and happy to be aboard. I would like to mention a few names but that would be unfair to the many I do not know by name. I say "thank you" to all of you. The ship is small (88 passengers) and very well kept. Given the size of the ship it can go places that would be impossible for the large cruise ships to enter. With only 88 people on board you get to know most shile on board and many friendships are made. This is not your push to the buffet line and stuff your plate with food you could never eat. This ship served varying menus of very well prepared meals both in the dining room and on 2 special occasions we were fortunate to dine on the upper deck while viewing beauitful sunsets and enjoying the perfect weather and company. I have heard that the Moana has been sold and will finish her PG affiliation next year. I am very sorry to hear that news but the Captain and crew should feel proud of themselves for the wonderful memories they have left in the minds of their guests. Wherever Capt. Zupan and his crew should serve in the future the fortunate company and guests will be very fortunate. Read Less
Sail Date August 2015
We went on this cruise with several people following our favorite Troprock singer. Our group had 71 people in it. That part we enjoyed immensely. The Captain and crew were friendly, except for the European gal at the customer desk ... Read More
We went on this cruise with several people following our favorite Troprock singer. Our group had 71 people in it. That part we enjoyed immensely. The Captain and crew were friendly, except for the European gal at the customer desk (of all places). The boat has newer carpet and such, but is still somewhat tired. Our cabin was mildew smelling, and had veneer off several doors and pieces of furniture. It was apparent they had varnished over the damaged areas at the last refurbishing. also, the carpet and upholstery had several stains on it that Resolve could have removed. The bars never opened on time, usually 45-60 minutes late ( I guess they save money on the booze that way). Selection of wine and champagne was very limited. The buffets at breakfast and lunch were pretty good, and the shore BBQ was very good. However the dinners were mediocre at best. The first night I had a tough and strange tasting "top Sirloin strip with a slimy oil coating. Another night the Prime rib was cut so thin it was almost a slice of luncheon meat. No Lobster night, nor Crab, nor Grouper. The information said they use local fish. Well Salmon is not native to the Caribbean. I have had better food on 2900 passenger Carnival ships. My bet is the chef will not be on this boat very long, They tried to force mediocre Pinot Noir on us five of the seven nights, and when I asked for a different red selection, they fought bringing it. We struggled to get the right items in our fridge in our cabin also. I could not get through to them to not put cheap Budweiser and Miller beers in it. I finally got a couple of Beck's and Heinekens. I did like the itinerary of small Caribbean ports, but that didn't make up for the other mediocrities. The show thew crew performed for us on the next to last night was very good, with a several people who could really sing! Read Less
Sail Date April 2015
I've been looking at this ship for months, and finally took the plunge! The ship is small and the crew fantastic! You don't take a ship like this to play dice, watch magicians or shake your money-maker. The crew has multiple ... Read More
I've been looking at this ship for months, and finally took the plunge! The ship is small and the crew fantastic! You don't take a ship like this to play dice, watch magicians or shake your money-maker. The crew has multiple talents, and you'll see the piano player handing out snorkel equip and the purser singing a tune. The cruise is laid back, friendly, yummy and comfy. The stateroom was larger then I expected with the bathroom being workable, but small. Their beds are very, very comfortable. The food, drink and service is the best I've ever experienced. There are not non-stop buffets (good thing), and you can always do room service if you can't wait. There is one main bar, and a tiny pool bar. Our ship was fully booked, but it was never crowded and always seemed to be space to do what you wanted. I've done the canal and Costa Rica many times before. I still enjoy interior Costa Rica more, but this is a great way to get introduced to the basic locations and have access to some really nice beaches. It is much more beach/water/sand then the animals and adventures of Arenal. The tours were not well organized, but if you go with the flow you will have a good time. Definitely visit Manuel Antonio Park to get your fix of animals. This is a small ship and definitely what I was drawn too. No large crowds, fixed schedule tender times nor forced dinner hours. I was surprised how much in ship could sway in the Pacific and into the canal -- not "dangerous", but if you don't like a slight wave-feel, this ship may not be your best option. The other passengers were very nice and a mix of large family groups, couples and a few singles. No kids on this trip. I want to plunge again . . .sadly, I'm told they are mostly booked for 2015. I'm not sure I can wait until 2016. I'm thinking Spain/Portugal is my next adventure, and now I'm challenged to find a ship that's closer to this but still available. Read Less
Sail Date December 2014
Tere Moana 12/6-12/13, 2014 Colon to Puerto Caldera This was our first time on the Tere Moana after having sailed on the other ship in the fleet, the Paul Gauguin, twice in the French Polynesians (2006 and New Year's 2007/08). We had ... Read More
Tere Moana 12/6-12/13, 2014 Colon to Puerto Caldera This was our first time on the Tere Moana after having sailed on the other ship in the fleet, the Paul Gauguin, twice in the French Polynesians (2006 and New Year's 2007/08). We had been seeking out a Panama Canal Transit cruise for many years, and it seemed that each and every cruise line we were interested in, the Transit itinerary was 14+ days, which is too long for us. We fortunately stumbled upon this 7-day itinerary which was priced right, and in addition, we received the prior PG guest 5% discount. Getting on/off the ship: Both embarkation and disembarkation were very easy, as there were only 84 of us passengers. During port days, I worried a little bit that sometimes the crew didn't swipe guests' cards. They would just ask your cabin number upon your return. Again, there were so few of us, I am sure it was easy to keep track of us. But still - it was a little disconcerting and I wondered if something could slip through the cracks, whether it be someone coming on board who didn't belong, or a guest who was supposed to be on board being left behind. The rooms were just as pictured in the 360 degree video tours on the PG Cruises website. Housekeeping did an excellent job (we never did meet our stewardess - she always managed to sneak in & out when we weren't in the cabin). The only downside to the room was, it seemed a bit warm temperature-wise. We mentioned this to the front desk and they supposedly sent an engineer to correct it (we weren't in the cabin at the time they came), but it didn't feel any different after that. It's not like we were full-on sweating, but I am one of those who likes to feel a little chilly overnight so I can pull up that sumptuous duvet right up to my chin, the way I have gotten so spoiled by on prior cruises. It was way too warm for that. Oh well, the sheet was nice, the pillows fluffy and plentiful, and we slept very well regardless. Most of the ports were decent, although there were some changes (more on that later). The Panama Canal transit itself was marvelous! We were able to enter the first lock at sunset; the rain held off, so all of us were up on deck watching the whole incredible process. We made excellent time, and I believe we went through the last lock around midnight-1:00am. Perfect! This is not always the case, we have heard. One thing the Tere Moana needs to work on: what the actual printed itinerary is, and what they actually do. There were multiple discrepancies of sailing time, arrival time, and even things like the hours that venues are open. For instance, the Ia Orana (daily ship newsletter) stated on one side of the sheet that the pool opened at 10:00am; directly on the other side of the sheet, it was stated 11:00am. I thought they would correct it but it was printed the same way every day. Then, they completely changed one of our ports, and we weren't notified until we were on board. Instead of going to Golfito (which we had researched and had a couple of places in mind to visit), we went to this tiny area called Casa Orquideas. So you tender in - to someone's private residence!!!??? It was some type of nature sanctuary that was lauded by the Naturalist lecturer guy on board, Christian. We really thought that was strange, and we were a bit disappointed we didn't get to visit the places we had sought out in Golfito. But the one HUGE plus: the Tere Moana did something very similar to the Motu Mahana day on the Paul Gauguin. We went to Coiba Island and had our own gorgeous expansive beach to enjoy. There was snorkeling, kayaking and hiking and of course, the full-on beach barbecue complete with drinks being served to you in the ocean. (No floating bar, but bartender Vishal would still bring a full tray of drinks out for anyone who wanted them.) So we got to have our "cheeseburger in paradise" just the exact same way we did on the Motu in the French Polynesians. That was a VERY nice touch. Speaking of the food - it was excellent! We were very impressed that such a small ship could have the quality and variety they did. Service was excellent, as well. The staff get to know you by name and they just can't seem to do enough for you. One unique thing about the meals: the breads they make are to DIE for. They all seemed to be flavored differently (mostly with herbs), with lots of variety each day throughout the week. This was complemented by the flavored butter of the night - i.e., honey cinnamon, truffle oil, apple mint, banana, peach, etc. The one thing I would suggest to the Tere Moana, is to provide a small continental breakfast for late risers. Breakfast is served only from 7:30-9:00am. The next meal of lunch is not served until 12:30, so as late risers, we often went until 12:30pm without eating anything. Yes, you can order room service, which we did - but there really isn't room in the cabin to comfortably eat. The tables aren't large enough to accommodate more than one plate, so we ended up eating on the bed and hoping we didn't spill anything. I just think it would be pretty easy for them to save aside some fruit, pastries, coffee, and juices after the 9:00am breakfast cutoff and keep them in the breakfast area until around 10:00 or 10:30. The ship itself was nice, the public areas very spacious for the amount of passengers on the ship. One irritant though with this being a small ship: there is only one venue (the Grand Salon) for entertainment, lectures and cocktail time. They would set up lectures with the Naturalist guy, Christian, and a few of us just wanted to sit in the back and have a drink and a conversation, and the passengers who were trying to listen to the lecture were "hushing" us like we were children. Believe me, we were NOT loud. I wished they would have scheduled these lectures for a time other than evenings - that would make better sense, no? Speaking of Christian - we almost felt like he was the one responsible for changing the Captain's mind about where we were going and what we were doing. He was a supposed "expert" in this part of the world, and we wondered if Captain Zupan (who is Croatian and spent most of his time on the PG in the French Polynesians) just kind of deferred to Christian. Not a fact, just an observation. Regardless, it was nice to have the same Captain on all 3 of our Paul Gauguin cruises. Our waiter for the week was also a former PG'er, Joey. We were so happy to see him! The only other thing I should mention that needs to be worked out on the Tere Moana - the billing/checkout process. We had prepaid for a transfer from our disembarkation port of Puerto Caldera to the San Jose, Costa Rica airport (not cheap - $179 per person). This was paid about 6 weeks in advance to Paul Gauguin Personalized Services. The only thing we purchased on board was internet service. There was no interim bill delivered like most other cruise lines do (which is another thing I think the TM should do). I was not happy when I woke up on disembarkation day to a $400+ bill charging us for internet AND transfers, even though I had clearly written on our disembarkation form the night before that we had prepaid transfers. Then, when I went to the front desk to correct it (I showed her our prepaid receipt), all she did was circle the charges and write "prepaid" and put it in her pile of final invoices to be processed. I asked if I could get a new invoice that was corrected and she said no!? So I just had to trust that the right amount would be posted to our credit card. Which, thank God, it was. By the way, when we got on our shuttle, there were 3 others who had the same double charge happen to them...this is definitely something that the TM needs to work on. All in all, we had a great time and feel like we received a great value for what we paid. I truly believe once the TM works out the kinks, they will be a great option for "yacht-style" cruising.   Read Less
Sail Date December 2014
We just disembarked and are spending 2 nights in San Jose before flying home. We booked the particular cruise quite some time ago because of the price and transiting the Panama Canal. I had read all the reviews since our booking and was ... Read More
We just disembarked and are spending 2 nights in San Jose before flying home. We booked the particular cruise quite some time ago because of the price and transiting the Panama Canal. I had read all the reviews since our booking and was somewhat disturbed by the negative reviews in the beginning but as time went on the reviews started to get better. Let me say at the outset that overall we had an extremely restful and relaxing time and truly enjoyed the cruise. We had a balcony cabin which was wonderful, roomy, well decorated with incredible storage. The shower we fantastic. The food was great, varied and delicious and 99% of the staff could not have been friendlier and solicitous. There we 4 significant black marks. First the cabins were hot-turning down the thermostat did not bring the relief we were looking for. Second the evening dining room was also extremely warm. Third the concierge staff was clueless and uninformative; if there is not a change soon in this area the ship's reputation will suffer greatly. Finally they really really need to get their act together with providing shore excursions. Read Less
Sail Date November 2014
I think it is important to provide a frame of reference for a review. We are not big cruisers but that being said, I favorite vacation was a Paul Gauguin south Pacific cruise. We are not Caribbean people but normally head to the south seas ... Read More
I think it is important to provide a frame of reference for a review. We are not big cruisers but that being said, I favorite vacation was a Paul Gauguin south Pacific cruise. We are not Caribbean people but normally head to the south seas when we want beach time. We are also go with the flow type of people. We took this cruise for the Panama Canal. I will try and compare the Tere Moana to the PG where it makes sense since the Tere Moana draws the majority of it's cruisers from the PG. The Tere Moana is a small ship. A very small ship. Our cruise only had 78 people on it. That means that you are going to speak at least once it everyone. We met many interesting and entertaining people. I would say that our fellow cruisers were the best entertainment on board. There ages ranges from 40's to 80's but all ages intermingled and enjoyed each other. You will them better traveled and to very interesting areas of the world. No one participates in the roll calls so you will not be getting to know others before hand. I think your fellow cruisers can either make or break your cruise. If you get stuck with a bad bunch, there is no way to isolate yourself from them except in your cabin. We had a excellent group witch made it fun. While we had a great cruise, there is one issue that PG needs to address on the Tere Moana and that is communication. I don't mean like internet but from the company and crew to the cruisers. Bad or no information was rampid. An example. Our documents said we couldn't board until 3:00. We went around 2:45 because we were tired of sitting around the hotel lobby only to find out the information on board says boarding starts at 1:00. Small but it mounts up with each item until we had a mountain of mis-communications. I do think that Captain and crew did a good job when things went wrong and finding work arounds in all areas except the excursion area. The excursion area was a disaster. That area really needs to be re-thought. The bridge was opened more than I remember on the PG. The interior felt familiar to the PG. You just don't have much public areas. The lounge area is really a multi-purpose area. TIP: The best place to read sitting in the shade is the back of deck 3. It is the one smoking area but we had very few people using it to smoke. There is a minimum of shade around the pool. Most people use the shade in the walkway between the cabins and pool area. It is also the area that had a nice breeze. The pool is small but fun. Had great conversations hanging around in it. There is a pool bar but no drink of the day. Overall, I thought their bar tending skills could improve. Even the drinks on the list weren't always made correctly. The dinner dining area is small, cramped and very warm. Since there is no other alternate except room service, dress appropriate. Leave the long sleeves in your cabin. Food, on a whole, was good, The breakfast got monotonous. Good thing I really liked their rye bread. Lunch always had a theme and I could always find something to enjoy. Dinner started out weak but found its way up to excellent. Their main weakness was the desserts. I, who loves desserts, very rarely finished one because they were bad. Ice cream was the safest choice. The wine was very uneven also. The gossip was their new supply didn't reach them in one of the ports so they had to go buy some. A couple of them during this period were questionable. BUT if you don't like what they served, just ask for something from a previous night. The Teas were nothing like I remember on the PG. Maybe it was that bad dessert thing but we found they were only good if you missed lunch and then barely. Service was good. The majority of the crew had more than one job. I can't imagine how long their days must of felt sometimes. There was only a few members of the crew that didn't go out of their way to delight you. The Tere Moana also has the first female waiter hired by PG. It was interesting hearing her story. For the first week, I thought our cabin was serviced by fairies since we never say our stewardess. All the work done but never saw a person. Don't plan on the ice. It melts so fast there was normally a puddle of water. Every once in awhile it would be a lone cube in a puddle. I tried to have a spa treatment but it was doubled booked. Even though I booked first, I was the one that was turned away. I still don't understand how this happened and why they couldn't let me know until earlier than went I walked in for my appointment. Be sure to check your interim bills. A vast majority had issues with the bills. We had them charging us for excursions they cancelled. In fact, more excursions were cancelled than were goes. Make sure you do your own homework on the ports. Excursions doesn't really provide you any information. Also be aware that we had harbor changes. Same island just different places than we expected. If you booked something privately, make sure you have a way of communicating with them. We also had one port were we left earlier than planned. The fitness room is a joke. It is very, very small. I think it use to be a closet. It is also very, very hot. More like a sauna. I found for the most part the room to be comfortable. The storage was brilliant. We didn't even use all of it. It does feel a little more crowded than the PG room. You get a small table and chair at the end of the bed that you are forever tripping over. There is one more chair at the desk. The closet had more long hanging area than the PG. The little refrigerator only provides water, soft drinks and beer. There was no bottle in your cabin like the PG. The bed was very comfortable. The bath room was very small but very usable. I liked the round shower instead of the bath. They had a hair blower on the wall that is worthless but also provided a regular one also. The window was smaller than a similar room on the PG. Plugs are an issue. TIP: There is only one 110 but I had brought along an adapter so could use the 220 plug also. We had a room 408 which was a great room. I like how deck 4 was only one floor away from everything. I don't think we ever used the elevator. There was an issue with air conditioning. During the day was fine but for the first 2/3 of the trip, every night around 2:00 am the room got very warm. I don't know if they turned off the air conditioner or what. It sounded like deck 5 had it even worse in that they had more heat problems than our room did. We self disembarked so it went very smoothly. The only issue was the bad information we got on transportation.   Read Less
Sail Date November 2014
This is a very thorough review because part of taking on a destination Cruise involves all the little details you may not think to prepare for especially when traveling to a foreign country. I spent months researching and preparing for ... Read More
This is a very thorough review because part of taking on a destination Cruise involves all the little details you may not think to prepare for especially when traveling to a foreign country. I spent months researching and preparing for this cruise. Our travel agent had wanted to save us on the length of time we would be flying by having us on a flight that landed in Istanbul Turkey at 5pm because the boat departed at 8pm. We decided to change the flight to landing at 1pm instead. This ended up working out because he ship wanted everyone on board by 6pm. A few days before departure, she e-mailed me she would set up transportation from the airport to the ship. The night before our departure, we realize she has not done this. I find out the port our ship will sail out of and contact info. For the ship. One of the issues preparing for a trip like this is figuring what to pack, what the weather will be. Then your friends and family are e-mailing you and you are trying to work, take care of your daily routine, do research, it can be harrowing. My travel agent had booked the cruise and arranged for transportation at the end of the cruise. She had also provided me with the address of the port, I just did not realize Istanbul had 15 million people living there!! We had e-mailed a few days before departure about doing an excursion before getting on the ship, I declined and said just arrange transportation from the Airport to the ship. Well, the night before we left, I had not heard anything. I e-mailed and then and right before we left for the airport. Nothing, I asked her to text us as we would be flying all night, still nothing. She was on a cruise at the time herself and simply arranged for the transport, however, what she and I were about to find out as we got to the Airport, that our flight to New Jersey was cancelled due to thunderstorms in the area. No problem as the agent proceeded to rebook us. We ended up flying to Reagan International where midflight, the pilot started talking about the thunderstorms in that area and that we might have to land in Richmond Va. due to low fuel because he could not fly in a holding pattern, we ended up landing at Reagan, claiming our luggage, catching a cab to Dulles airport, 30 miles away in Friday afternoon rush hour traffic. We made our Lufthansa flight about one hour before takeoff. We bordered the flight, taxied down the tarmac and had to wait and sit for two hours because the thunderstorms were over New York! We landed in Frankfort and our now earlier flight to Istanbul on Turkish Air took off and landed on time. In the meantime, my travel agent booked the transfer from the airport to the ship, but, she did not text us and our flight had landed two hours earlier. So here we were in a very little English speaking country, hailing a cab with a non-speaking English cab driver with only the name of the port, the ship was going out of. It was a 40 minute wild ride, but, we made it to the port! The real enemy here was the weather and my lack of knowledge about a city and a country. I have never fought so much to fly and get on a ship. Consider yourself warned and make sure you yourself are prepared. The ship: we get on board, it is lovely, and we shower and prepare for dinner. Everything is top notch! We go to bed, wake up at 10am, all is well, they have a ship drill at 10:30am, we shower and then the sanding starts. We are in a port, the wind is blowing, I look out and our balcony is covered!! With the sand! Our chairs, the table, the floor. I wipe it off as best I can and we order room service because none of the restaurants are open. I am furious, why are they sanding with the wind blowing. I order a tuna salad pita, my husband orders the Salmon. His food is great, mine is inedible. I go down to book an excursion, they do not have record of my $300.00 onboard credit. I have had it!! Nelson and the receptionist save the day. They will make sure the onboard credit is corrected and take care of the balcony. They invite us to the bridge to view the departure for later that day. We go back to our stateroom which is perfect and watch as a man is thoroughly washing down the balcony and cleaning the windows. We then go to the lunch buffet and sit on the stern eating a delicious lunch overlooking the beautiful harbor of Canakkale, Turkey. The ship holds 90 passengers and is very clean and attentive to passengers. We are walking around up top and are offered tours of the ship and made to feel welcome, safe and secure. I would not embark from Turkey tho. I did not feel safe nor do I feel they welcome Americans. Keep in mind there is an 8 hour time difference and that needs to be part of the plan. We go to the bridge for our departure from Canakkale. We served nonalcoholic cocktails, a storm gathers and as we glide off, a torrential downpour, lightning and hail!!!!! At 5pm, we go to the Piano Bar for cocktails and soft piano music. The canapés come out, piped blue cheese over cucumbers, salmon, delightful. Vishal is the bar manager in charge and it feels like you are on your own private ship. The Tere Moana is starting to intrigue me, we head to our room with a wine to go and they deliver it for me! Where are the other 70 plus guests on this ship? There are plenty of cubbyholes for everyone. I am starting to think this must be the ship for me. We are invited to dine with the Chief Engineer with another amazing dinner and I had the lamb this time. Kusadasi: We are off to our excursion to Ephesus and the house of the Virgin Mary in her final days. The tour is expertly guided and we get the pushy carpet demonstration as well as the scarves. Price your jewelry and jackets before you get here. We just want to get back to our ship where we order room service with Salmon, salad, club sandwiches and dine on our balcony overlooking the beautiful waters of Kusadasi. Tomorrow is SYMI and tonight another fine dinner. We decide to have breakfast delivered to our room where we enjoy our balcony and our approach to Symi. Quaint charming Symi with its colorful houses. Hilly, but, with a flat main street with plenty of shops. I do not feel sorry for those w/o balconies for breakfast is enjoyed on the stern of the ship and they see what we see too. We spot a large yacht leaving the marina, so, this is what you do with your millions. I feel like I am on my own big yacht too. There is no need for sweaters because 75 degrees here feels like a pleasant 85. This ship is perfect for your Greek Cruise. It is small, a one to one and ½ ratio for crew member to guest. No long hallways to travel, no casinos or Broadway shows. They have a wonderful piano player and a small dance floor. You can find your own nook, watch movies in your room, your room has plenty of storage, the room is great with lots of toiletries, fresh towels, the food is great, yes, we have chosen wisely or our travel agent has!! The dining room is open for lunch 1 to 3pm and dinner is served7:30 pm to 9pm, freestyle. We can pull right up to the dock too, just like the ferries, not so with the large cruise ships who have to tender. The ship always have refreshing towels and bottled water. The restaurants looked good, yet we knew we had a great Greek Buffet on board. They were also offering a tender to a beach at 3pm. Tony was in charge of our beach excursion and one of our servers at the BBQ tonight, he was fantastic! The BBQ had beef, chicken, lamb, Bananas Foster and homemade Baklava. I am in tears at the thought of leaving my ship. Beach: the water is about 50 degrees and it is June. It is very still and very clear and a gorgeous blue. The sand can be black and very hot underneath. Since there are rocks in the water, you should wear shoes and bring a hat. An umbrella and a chair will set you back 10 Euros, but, it is a must. The air is perfect in June, much hotter in July and August, but, the water is warmer. I see the Greeks go to the beach in the morning or afternoon as the sand just gets so hot. Breakfast on the balcony at 7:30 is perfect as it starts getting too hot around 8:30. Breakfast can be an omelet, fresh fruit, tea, and a good variety. Our next island to visit was Rhodes, took a taxi to the beach, he gave us 2 hours, picked us back up, took us on a tour of the historical sites, dropped us off for lunch at a Greek restaurant and I even fed a starving cat on the street. He came back when the restaurant called and took us back to the ship. The crew did a show for us that night after dinner which was quite entertaining. Some of them have really fabulous voices and could probably do Broadway. Tony sang a song and presented me and another lady A “ROSE”. I was just thrilled. I just love the crew and in fact would try to do excursions they led because I felt safe with them. I have had such a good time on this ship, I haven’t even checked my e-mail! Santorini: is next and since my wine excursion got canceled, I turn to Isabel our shore excursion expert for her help. She comes thru with several wineries to visit because this island is the Napa Valley of Greece. We wisely have breakfast on our balcony as it is so beautiful. We tender off the ship and wait in the queue for the Cable car. We were warned about the Donkeys, “Ride the Donkey, smell like the Donkey”. Some who did ride them reported they slipped as they went up. We arrived at the top and witnessed not only a very long line to get back on the cable car, but, 3 men walk up and cut in line! Well, all of a sudden in 6 different languages, we heard “You can’t do that”! We walked thru a busy touristy part of town and got to the main street around 12:30pm. We hailed a cab to go to ART Space winery in Exo Gonia. Established in 1861, the winery and the tasting is perfect! We purchase a few bottles ask them to call us a cab and head to Sigalas Winery next in OIA. The cab also picks up another lovely couple from the UK on their way to our winery so we share a wonderful wine tasting and a Greek lunch. We try the eggplant, the grape leaves, the Santorini tomato Greek salads… It is outdoor seating amidst the grapevines and it is perfect. At 3:30, we call our cab and head back for the Cable Car and the tender. DELOS/Mykonos: we decide to have our usual breakfast on our balcony and forgo the morning excursion to the ruins of Delos. We had read from other reviews that it was a lot of walking, tedious and long winded. The ones who went also confirmed this. At noon, we travel to Mykonos after enjoying another fabulous lunch on the ship. Everyone is talking about how much Jackie Onassis loved this island. We decide to disembark and walk thru the winding quaint streets where you can easily get lost to the windmills where we are in search of a path to the public beach. It takes us 30 minutes to get to the beach. It is very beautiful, but, the water is cold so we walk back admiring the scenery along the way. If you want to go sit at one of the many open restaurants or walk along a path with flowers, this is the island for you. They have many high end shops and some good restaurants, but, the ship is hosting another fabulous dinner with some Greek Musicians. So, even tho we are in port until 10:30pm, we elect to forgo dining in Mykonos where we might have an even harder time finding our way back in the dark. In the morning we disembark by 9:00am, we are almost in tears as our lovely crew bids us goodbye. I am slightly handicapped, so, Tony, our favorite, carries my bags to where our luggage has been dropped off. We hug Tony goodbye, I think of our wonderful piano player who would play my favorite songs upon request. We were served, spoiled and made to feel like Kings and Queens. We climb into our taxi who takes us to our Athens hotel for the night. They check our luggage, we walk to the Acropolis, the Museum and have gyros at my favorite restaurant I found 5 years ago. IOAKH BBQ Café not to be confused with the full restaurant IOAKH. My café grills the Gyros for an extra touch! Our hotel is The Athens Gate with a rooftop bar/restaurant that is outstanding. In the morning we head for the Airport and our 12 hours of flying ahead of us. My only regret on this trip so far is I did not bring a hat and I did not anticipate the lack of humidity, so, keep water handy. You will make friends and you will relax. The stars shine brightly at night and the sea is a deep blue, clear and there is no pollution. No wonder everyone loves the Greek Isles.   Read Less
Sail Date June 2014
When you travel on the Tere Moana you come to feel like you are traveling with family. Everyone from the Captain to the waitpeople to the housekeeping group to those whom you never see work together as an incredible team with the sole ... Read More
When you travel on the Tere Moana you come to feel like you are traveling with family. Everyone from the Captain to the waitpeople to the housekeeping group to those whom you never see work together as an incredible team with the sole purpose of ensuring all guests are made to feel at home and comfortable. We especially saw this when we had some difficult landings. We did not experience the air conditioning issues that other reviewers have mentioned. And we were in hot and humid locations for the entire trip (Costa Rica/Panama). Cabins on the 300 and 400 decks are the same. We found there was no need to pay the higher price of the 400 level. The cabin rooms are more than amble (only wish we had a balcony). In fact, we did not use all of the space allocated to clothes (a full length hanging closet plus shelve space). Very comfortable beds and duvet comforters. Hot water in the showers, always -- even immediately after everyone coming back on board after a day at the beach. The ship baker is to be commended. A range of breads made fresh for lunch and dinner with inventive butter pairings. Yum. More than once, we had barbecue lunch on the beach. That means that everything -- grills, tables, chairs, food and drink -- needs to be taken off the ship, set-up and arranged on the beach. And taken down afterward. All of this work was done seamlessly (and with a smile). We even had ice cream cones brought to us while wading in the warm waters! With only 88 guests, you come to know all of your fellow travelers by the end of the trip. But you can also find quiet spots to read without interruption (at the front of the ship under umbrellas, by the pool, in the lounge or library). Wifi is spotty but that is the nature of the oceans and not the ship. Spoiler alert: This is not a 'luxury' ship. If you're looking for this kind of experience, you'll need to find another ship. Read Less
Sail Date March 2014
I've read the previous reviews of this ship and will not repeat the positive remarks as I agree with all from staterooms to dining and ports. We are looking forward to another future sailing! We are avid cruisers but usually on ... Read More
I've read the previous reviews of this ship and will not repeat the positive remarks as I agree with all from staterooms to dining and ports. We are looking forward to another future sailing! We are avid cruisers but usually on larger ships. This was a new experience and a very pleasant surprise, primarily due the people on board! At first I thought it was the crew to guest ratio. That does make a difference, there was always someone there smiling and happy to offer you anything you need. BUT. The personalities of everyone on board is very rare. I am not sure how they managed to hire such an exceptional group of people, wow! We felt like we were saying good bye to family as we were disembarking. I wish I remembered everyones name so I could commend them here as they magically remembered ours after a few short hours. I am sorry, I was so relaxed, I've lost my memory! Vishal, Jony and Druv....what can I say? I felt like they each had clones, they were everywhere all day long, our bar tending ninjas! It doesn't matter where the ship is sailing, I want to come on board just to enjoy their happy faces, wonderful company and great conversations! These guys really made our trip special, their smiles infectious. Even taking their time to say good bye and helped me with my luggage to the bus. Merci beaucoup! Muchas gracias!!! Yukti, our superstar Stweardess! What a sweet person, and how she was so stealth-like in keeping our stateroom immaculate is beyond me! Thank you! Christine (I hope I have that right) and Ana at the welcome desk were always there happy to answer our questions:) Also super sweet! Joey and......oooooh, now I have forgotten everyones names, not cool......the team who served ALL of our meals. Incredible, I am wondering when they had time to breathe as it seemed we were dining every hour someone was always there, a different uniform and set up every meal. Their service and smiles were always such a treat and seamless. Next cruise, I am bringing a pen so I can get all of their names and write thank you notes:) hehe! Honestly, this was a trip I will remember for a very long time to come. I am looking forward to seeing everyone again, hopefully sooner than later. Thank you, thank you! Read Less
Sail Date January 2014
This review covers a cruise on the m/s Tere Moana from December 7-14, 2013. This was a round trip from St. Maarten. Summary: The Tere Moana’s size creates too many compromises to be worth the micro-ship “experience”. The bottom line ... Read More
This review covers a cruise on the m/s Tere Moana from December 7-14, 2013. This was a round trip from St. Maarten. Summary: The Tere Moana’s size creates too many compromises to be worth the micro-ship “experience”. The bottom line is that despite predominantly sunny skies, there was sufficient swell in the eastern Caribbean to provide an uncomfortable ride and make a shambles of the itinerary. Despite the ships limitations, the crew did an outstanding job and provided a level of grace and personal service that I have never experienced anywhere else. Keep in mind, however, that there were only 52 passengers aboard with a capacity of 90. Paul Gauguin touts the fact that their smaller ships can go places that larger ships can’t. In the case of the Paul Gauguin it appears that they succeeded in providing a good balance of stability and features (according to fellow passengers) but they went way too far with the Tere Moana. Simply stated, the Tere Moana is too small to be able to handle the Caribbean Sea. If there is one thing you should take away from this review, be prepared for constant and sometimes fairly extreme motion. This includes when tied up at a pier. For experienced boaters, who would consider something like a sailing charter it might not be objectionable but I am going to bet that for most people it would be a struggle. Tere Moana’s size also means that your itinerary is at constant risk of change because of fairly minor changes in weather (swells, in this case). If you are flexible, fine but if you have your heart set on the destinations, you are more likely to be disappointed than in the case of a larger ship (to be sure, larger ships also miss ports due to weather). During our cruise, the captain sought out larger, more protected anchorages rather than the smaller ones for the sake of passenger comfort. For me, Jost Van Dyke and Les Saintes were the kinds of smaller destinations that I was hoping to experience and did not. Embarkation (and disembarkation): Both were amazingly simple and quick. There is no comparison with conventional cruise ships. Check-in was a bit confused and the outgoing cruise director (more on this character latter) basically told us we could hang around and wait for a ride or walk to the ship. “it’s over there, you can’t miss it”. Well “over there was in between 5 other ships tied up in the massive port of Phillipsburg and a 10 minute walk with carry-ons. Fortunately, I knew exactly what the ship looked like and we managed to find it. Once we got to the gangway we were descended upon (in a good way) and all was well. Back to the outgoing cruise director, while we were checking in my wife casually asked about the weather (it had been marginal in St. Maarten). His response was, “It’s going to be bad, very rough”. My wife then asked, “should I put on my seasick patch”. The response was, “yes, take everything you have!”. So, at this point I am starting to picture the cab ride back to the airport but my wife decided to soldier on. In truth, the weather was a bit rough in the beginning but that was absolutely no excuse for scaring the hell out of a passenger short of cancelling the trip. Cruise: From hour one, the Tere Moana was chased around the Caribbean by swells. Early on we were informed that we would stay in St. Maarten overnight and the following day rather than departing for Tortola. At this point, Jost Van Dyke was already a casualty. We did not actually set sail until Monday morning and proceeded to St. Kitts. The schedule was further revised sending us next to Guadeloupe then St. Barts and on to the BVI. Thus, another “small” port, Les Saintes was gone. That lasted until the next morning but the seas were too rough and we turned around and headed for St. Barts, skipping Guadeloupe. Keep in mind that this whole time there was barely a cloud in the sky. This was all about swells. So, you get the basic point. Unfortunately, we had to make the trip back to St. Maarten from the furthest point, Virgin Gorda, rather than St. Barts so we set sail at 6 PM and were underway during dinner which I could not finish because of the motion. That’s what happened. Was it a fluke? I have no way of knowing but I believe the conditions we faced would have been easily handled by any other cruise ship. Check what happened to other “smaller” ships that were in the area if you are curious (Seabourn, Windstar, etc.). On the positive side, especially with such a light load, the ship seemed almost deserted. You could have all the space you wanted whenever you wanted it. This particular group did not have many “sun” people and the upper decks were virtually deserted. As a tip for those that like being outdoors the loungers on the top deck, forward are wonderful. Food: Breakfast and lunch were served as buffets but there was always a chef present preparing eggs, omelets, waffles (breakfast) and items like tacos, freshly fried fish, etc. (lunch) to order. There was a lot of choice without a lot of distinction. The desert selections for lunch were very nicely done. The food experience was a step up from the large ship experience but not a large one. The atmosphere, however, was 50 times nicer without all the hustle and noise. There was a “barbeque” on the beach in Virgin Gorda which was fun (basically, what they would have done on Jost Van Dyke). Dinner was presented formally and they did a good job but appeared to be stretched. No one was in a hurry but I do wonder what it would be like at full capacity. There was another “barbeque” on the pool deck one night with a local steel band that literally stood in the pool. Everything was served “wedding style” from two gas grills but it was fun. Entertainment: Entertainment consisted of a single keyboard player who seemed to be everywhere and performances by other members of the crew that had musical talents. The maître d’hôtel was particularly talented. All in all, it was fun and exactly what I expected but a far cry from any other ship I have ever been on. Conclusions: I strongly suggest that you seek out reviews from others on this cruise especially because a good 80+% of the passengers had previously been on the Paul Gauguin. These folks had already experienced the excellent Paul Gauguin Line service on a much larger ship. We were glad to have experienced the Tere Moana but would most definitely never venture onto a ship that small again, at least not for a week. Again, I have to say the crew was just super. I don’t know if the weather just dealt them a bad hand or if the Tere Moana is just an unplayable lie (at least in the Carribean). Regardless, if you are looking for super food or entertainment you need to look elsewhere. Just a final observation for Paul Gauguin Cruises…you guys are doing some serious harm to your brand. Most of my fellow passengers just loved your product before the Moana and many are not so sure after.   Read Less
Sail Date December 2013
I have just returned from the Christmas cruise on the Tere Moana. Previously I have cruised on large ships and ships even smaller than the Tere Moana. I have also done the Paul Gauguin Tahiti and Society Islands cruise. We couldn't ... Read More
I have just returned from the Christmas cruise on the Tere Moana. Previously I have cruised on large ships and ships even smaller than the Tere Moana. I have also done the Paul Gauguin Tahiti and Society Islands cruise. We couldn't have wished for a lovelier trip. The itinerary was splendid (Tortola, Jost Van Dyke, Virgin Gorda. St. Kitts, Ile des Saintes, St. Barts). The crew were extremely helpful, went out of their way repeatedly to take care of our needs. Food was superb--Christmas evening, for example, we ate out by the pool with music provided by a local steel band. Lobster was one of the menu choices. Food was elegantly presented, varied and tasteful. I don't think I have ever seen a more appealing selection of drinks on a cruise (and this was all included in the price of the trip). Cabin was spacious and attractively appointed. Lots of room to store and hang things. The sea was a bit rough one night but I have had the same thing happen on a small ship in the Mediterranean. In my experience one does not take a small ship cruise for the entertainment. In short, a great trip.   Read Less
Sail Date December 2013
My husband planned this cruise for a milestone wedding anniversary. I was concerned because of the small size of the ship and the fact that it had so few reviews. As frequently happens in life, things turn out much more pleasant than my ... Read More
My husband planned this cruise for a milestone wedding anniversary. I was concerned because of the small size of the ship and the fact that it had so few reviews. As frequently happens in life, things turn out much more pleasant than my expectations. Embarkation was quick and easy. We were greeted with the smiling face of Geddy (who would become one of our favorite waiters), a moist wet towel, drinks in the grand salon and were able to check into our cabin. Every passenger was friendly, we introduced ourselves to many fellow passengers and crew members. About half from the US, the remainder from Australia, Canada, New Zealand, Tahiti, Mexico, Brazil, France, Hong Kong and Germany to name a few. English was the common language. Our cabin had a balcony which we enjoyed but didn't use as much as expected. Since there are no full days at sea and the day seemed packed with activities, do not fret if you don't have a balcony. We frequently went to the top deck for a 360 degree view as we were leaving a harbor. There was a pool bar nearby to enjoy a drink along with the view and your new found friends. Plenty of storage in the cabin, bring some wire hangers. Mario kept our room perfect, at all times of day. The food was good and always beautifully presented with top notch service. I enjoyed the wine at dinner but I am not a connoisseur. Dinner could be eaten partially outdoors (reservations recommended) with same food, service and tablecloths or indoors in the formal dining room. When you arrive to eat you can request a table for 2 or join a larger table. In this way we met may fascinating fellow travelers. I'm not much of a talker in the morning so we enjoyed a table for two most days at breakfast. The flexibility was delightful. Dinner was between 7:00 and 9:30. They accommodated you at whatever time you arrived. If you were joining a table they would put you with a group that had also recently started dinner. There were social environments like the pool and pool bar, tea time with snacks midday and the evening piano bar in the grand salon. About half of the nights we ended with the piano bar. Alex is talented with singing and playing. One night was a lot of sing alongs, another more dancing, another a mixture. Again everyone was friendly and inclusive. A better book or computer screen to see words for the songs would be helpful although less comical. The crew does a performance night that shows a lot of talent and good spirit. Charlene was an excellent bartender, attentive and quick to refill your drink or ice water. Luckily everyone enjoyed the bars but no drunken crude behavior (unless you count our singing). The ports: Mykonos was cancelled for weather so we went to Paros instead. Delos in the morning. Fellow passengers that did the excursion at Delos said it was too long winded. Following Rick Steves guide was enough (it can be downloaded in advance for audio guide). In Paros we walked the town. Another fellow passenger rented a car and that worked well on this island. There were no excursions planned as this was a fill in for Mykonos. There is a beautiful Greek Orthodox Cathedral in town with a small museum. Next was Santorini. A beautiful island but crowded with cruise ships. All excursions cancelled as not enough signed up. We got off on second tender in morning to beat the crowd. Rode the tram up, almost no line. After getting off tram we headed uphill on path along the water (away from more touristy area of Fira). It was not crowded and the views were fabulously beautiful. We left this path when more restaurants started appearing. A walk inward and to the left took us to a bus stop where we got a bus to Oia. Another exceptionally beautiful place. We had a great lunch overlooking the water. .The bus back was late and there were no Taxis around. Had to stand for about 1 hour in bus line then it was a mob getting on it. Made it back to Fira . The bus lets you off near the cathedral but past that the area is very touristy with a crowded walk back to tram. Other passengers had rented an ATV and loved that, one couple walked down instead of taking the tram and would not recommend it (too many donkeys on trail), one couple rode the donkey up (it got uncomfortable long before it was over). Another couple arranged a tour of a jewelry factory on their own with a Taxi driver and enjoyed it. Rhodes: We docked and spent a long day so it was easy to get on and off the ship. Taxis are easily available if you want to explore more of the island. The old town with the medieval walls are a short walk to see on your own. We used Rick Steves again as a tour guide. An excursion is not needed to enjoy this island. Very enjoyable as a nice balance of tourism and history. Easy to return to boat and rest, cool off then go out again. There was an outdoor barbeque on the ship for the evening meal. The food wasn't that great and I missed the service since it was buffet style like picnic. It would have been a good night to stay in Rhodes for an authentic Greek dinner (especially since we were docked till 11pm). Patmos: We did the excursion to the Cave of St John and the Monastery. It was wonderful. Interesting, well done, no stress. Rest in air conditioned bus between sites. Patty (a German married to a Patmos native ) was an excellent guide. Shops in this town close at 1pm for a siesta that doesn't end till the boat had left. So if you want to shop (and there is a store with exceptional icons) go right into town after the excursion. Kasadusi: We did the excursion for the House of Mary and Ephesus. Our guide here was Turkish and he did a wonderful job. We went to Mary's house first and there were no crowds yet. It was peaceful. The ruins of Ephesus were great, especially with a guide. Then there was a presentation for Turkish rugs. I would recommend both of these excursions (Patmos and Ephesus). Canakkale: We did not do any excursion but our Australian friends enjoyed seeing the Gallipoli battlefield. Others went to Troy but I didn't hear their reviews. We took the shuttle into town and went to a maritime military museum. It was hot and not my least favorite port. I think I would recommend an excursion. Istanbul. Disembarkment: easy. Put bags outside our room at midnight. Had relaxed breakfast. Do not use the ships service for transportation to your hotel or airport as it is an outrageously expensive per person cost. There were taxis right outside customs. If you prefer public transportation was a 3 blocks away walking along the harbor. We spent 3 days in Istanbul on our own. Felt safe the entire time, very interesting city. Overall: The bad: We sometimes felt a little lost about how to best enjoy the ports. It would have been wonderful to have a local Greek than a Turk on board to tell us about the places and the history. Not enough local foods (like fresh Greek yogurt and Feta cheese). Excursions were cancelled the night before. There should have been more information about the nuts and bolts of transportation options in the ports and a good map available when you leave. Bring your own tour books, they helped. The good: It felt like a pampered, fun, interesting and social vacation. The staff and fellow passengers were outstanding. We made friends from around he world. Wonderful way to enjoy a special anniversary.   Read Less
Sail Date September 2013
I first write you to make you aware what my friends (all 11 of us) and I experienced on the Tere Moana which departed Venice on the 31st of August. I have sailed on over 20 cruise ships including the Paul Gauguin in 2012 to French ... Read More
I first write you to make you aware what my friends (all 11 of us) and I experienced on the Tere Moana which departed Venice on the 31st of August. I have sailed on over 20 cruise ships including the Paul Gauguin in 2012 to French Polynesia. Our experience on the Paul Gauguin was fantastic; it was one of the best ships we have ever sailed on. Every aspect of the ship left us wanting for more, eager to be a repeat customer. On that cruise we were given an introduction to the Tere Moana expecting the same type of luxury experience. We feel that the sales staff were terribly misinformed regarding most aspects of this ship and we did NOT get what we paid for, in fact it was the worst cruise we had ever been on. It seemed as though we were subjected to a trial run of a ship operated by a inexperienced cruise line just starting out. I am also writing because Paul Gauguin Cruises claimed that they had received only three letter of complaint when I know at least 15 people wrote letters of complaint and handed in survey complaining. I am not sure if all the feedback surveys filled out by passengers would ever reach their intended destination. Everyone in our group and most of the people I met had a major complaint. Yesterday my friends and i received letters from Paul Gauguin Cruises treating our complaints as trivial and unimportant. After the first day I asked myself:  Would Paul Gauguin Cruises ever allow this ship to sail if they were aware of what was going on aboard this ship? In general, the Tere Moana fell terribly short in food, entertainment, atmosphere, and service. The itinerary was fantastic and the intimacy of the ship was unique.  The wait service, bar and housekeeping staff were pleasant and efficient, caring, but that is about as far as my compliments can extend.  Most of the key staff members either lacked the experience or had not been trained to the level of the Paul Gauguin. Here are some specific examples: Problems usually arise when there is misinformation or lack of information.  This sums up the failure on the part of the staff members who did not communicate needed information about the ports, and what to expect upon arrival. Basic points of interest or highlights of the port were never mentions. In fact, several  passengers were given misinformation which led to problems. The biggest disappointment was the food which was far below standards of the Paul Gauguin which I would rate mediocre at best. Some passengers waited to pull into a port to eat ashore. On several occasions I witnessed people pushing their food away! The Greek lunch  buffet was a joke! The breakfast buffets were not special in any way. The variety of desserts was limited and what was presented was awful. The dry cakes must have come out of a packaged box mix. I sent back undercooked fish dishes on two occasions and meat was so tough I could not cut it with the knife I was given. On four occasions the soups were watery and cold whereas the ice creams were served melted. Twice during afternoon tea we called the wait staff to point out that the rolls were hard and stale.  We really felt like we were being served left-overs. Incidentally there was no cream for coffee (just milk) and the teas were of poor quality and the food was not served in a timely manner. The entertainment like the food, got progressively worse. The musical entertainment was so bad that we actually thought it was a joke! His amateurish playing and singing off key was actually offensive. PG cruises must think it's passengers highly unsophisticated,totally unaware of the caliber of people who would choose a high end cruise line.  Recorded music could have been provided instead, which was noticeably missed during the meal times along with proper floral arrangements.  I would also like to make note of the make-shift appearance of the ship. We noticed that the maintenance had left taped paper around light fixtures in several areas. There were also tacky spiral energy saving bulbs that protruded out of light fixtures. That was the tip of the iceberg...the staff made many social errors that offended several people. I asked myself:  In light of all these obvious issues: Might there be any other problems aboard ship that we were not aware of that Paul Gauguin did not take responsibility for?  Paul Gauguin has set the bar so high for us that everything seemed to fall short, however there were enough obvious upsets and disappointments on the Tere Moana that truly ruined our cruise. It is sad that Paul Gauguin cruises markets and advertises the Tere Moana to be an equal product. The bottom line is that we did not get what we paid for. Place yourself in the position of passengers such as myself and my friends who flew great distances just to take this cruise...a terrible disappointment compounded by great a loss of time, and money. In the light of the insulting response that my friends and I received from Paul Gauguin Cruises I would recommend another cruise line entirely!   Read Less
Sail Date August 2013
Over the past 40 years I have traveled on a wide range of cruise ships....this being the worst cruise ship experience of my life...and for the money, most of my fellow passengers felt as though we had been "had" or cleverly duped ... Read More
Over the past 40 years I have traveled on a wide range of cruise ships....this being the worst cruise ship experience of my life...and for the money, most of my fellow passengers felt as though we had been "had" or cleverly duped by Paul Gauguin Cruises. I love to meet new people on cruises so I would try to sit at different people during meal times. By the end of the cruise all of the people I traveled with and met on the cruise (around 30) either wrote letters of complaint or returned ship surveys complaining. In return we received cookie-cutter letters telling us that there were only three letters of complaint and that most of the people on the cruise sent letters praising the cruise. From the first day, we felt there was something terribly wrong. Two of the staff even hinted that they were not entirely prepared to sail. The cruise director, officers, and staff were not professionally trained as seen in their social interactions communications, and dress. The two people I had knew on board and I felt uncertain and a bit uncomfortable at times especially when we saw some staff maintenance members rushing about at sea, as if there was an emergency. The food was awful! If it didn't taste like it came out of a can, it was stale or improperly cooked. A few years a go I was forced to eat at Denny's because I was stuck in a small town. That's how I felt on the Terre Moana....I was stuck on this ship and forced to eat the tough meat, cold soups, wilted salads, and stale breads until I got into port to have a decent meal. I don't think there was a professionally trained chef on board! Actually the food at Denny's was better. The entertainment was a HUGE disaster, so much so that it actually made most people feel very uncomfortable. After the second night most people did not show up for evening entertainment. I can go on and on how bad this experience was but it is too upsetting to continue. I am going to do everything I can to get the word out that this company Paul Gauguin is irresponsible and operates totally out of the realms of integrity!!! Most of the passengers on the cruise were professional/educated who flew across the world to take tis cruise and do not intend to let Paul Gauguin get away with this. The only consolation was the itinerary along Croatia. Phil   Read Less
Sail Date August 2013
As a repeat customer to the Paul Gauguin Cruise lines, I had the same expectations for execelence on the Tere Moana that we recei ved on The Gauguin in Tahiti. We arrived in Venice 3 days before departure on the worst cruise experience of ... Read More
As a repeat customer to the Paul Gauguin Cruise lines, I had the same expectations for execelence on the Tere Moana that we recei ved on The Gauguin in Tahiti. We arrived in Venice 3 days before departure on the worst cruise experience of my life. Also, we paid six star prices for two star service and delivery on this cruise. Because of our experience and many other complaints which the management at Paul Gauguin ignores or brushes off, some cruise providers have downgraded this ship. The officers were the most unprofessional group with very poor management abilities. I have been on 6 other Mediteranean cruises, the Baltic, The Caribbean and Tahiti and do understand the service levels one should receive. The emabarkation in Venice was one of the easiest I have ever experienced. However the rooms were not ready at the designated boarding time and this was an indication of the poor service and planning for this shiip. However, our room was ready within 30 minutes and we were able to unpack in of the best designed rooms I have had a cruise. The room has great storage and allows you to put everthing away. The only negative we noticed was the room would get hot in the middle of the night. The room space was the best thing about the ship. With only 68 passengers, you would expect the staff to provide you incredible service. The first day I spoke with the front desk about reservations since 12 people were traveling in our group about a table in the dining room. I was assured it would be no problem. I guess no providing the table as requested is their answer to NO PROBLEM. The first night in the dining room we sat at two tables of 6 persons, we all ordered and received our appetizers and salads then the other table received their food and dessert while we were waiting on our entree. We waited 40 minutes before we were served food we did not order. The kitchen had run out of prime rib but decided to substitute a sirloin that was so tough you could not cut it with a knife. The staff did not acknowledge that they had changed our menu selections until confronted. It is kind of like ordering a Lobster then being served a shrimp but expecting you to pay for the LOBSTER. The second time we ate in the dining room we waited 1 hour and 20 mintues to be served. During the cruise we did not have one meal where we were served all food as ordered in a timely fashion. This was the WORST food I have ever been served on a cruise. The reason we chose this cruise was for the ports. It would have have nice to have a cruise director gives us information about the ports each night but they oney were interested in telling us how many spots they had to sell. No information about what to see or expect. The cruise director was not informative and was rude to passengers and other Gaugin employees during his presentations. Since we did not book any tours from the ship I cannot speak to the quality. However, the cruise director in order to sell his tour to Delphi stated that if you didn't buy his overpriced tour that there was nothing to do. We hired private taxis and went to Delphi on our own for 25 euros a person. The people on his tour paid several hundred dollars to ride on a BUS. Several persons we saw while there expressed how unhappy they were with the price and the tours. We started in Venice then went to Zadar, Dubrovnik, Katar, Corfu, Delphi and ended in Athens. This is a very small ship. We saw several private yachts that were larger than our ship. So, it has very limited services, HORRIBLE food, poor management, a poor excuse for a gym but a great bar. By the way, the last 5 cruises I have taken have been on ships with a capacity of under 320 persons. So, I really like small ships. The only consistent service on this ship was the BAR and our Room steward. The enterainment was worse than a karoke experience. They had a person playing keyboards who should have only played one at the time. He sang off tune and poorly played. Actually he played the piano pretty well as long as he only played and did not sing. We had several ameteur persons on the ship that sand and played which made him look even worse. Again, 2 star entertainment on a supposeded 6 star ship. After our experience, we wrote letters to Paul Gauguin management and I now understand why the service is so poor. In my business had I received a 3 page letter explaining the issues we discussed, I would have been talking to my customers. We received a one page letter that basically said we are sorry but that is the best we can do. When you disembark they ask you to complete a Survey that doesn't allow you to rate them below fair. However, if Ivprovided the level of service they are providing I might not want to know either. This cruise line is living off the reputation they received when it was run by Regent. My final advice is to choose one of their competitors. You will receive better service for a much, much lower price.   Read Less
Sail Date August 2013
The Tere Moana is not the Paul Gauguin! Many expect the same ship and service... I agree on same service but not the ship. The Paul Gauguin carries four times the passengers the TM can bring....So, it is impossible to have the same space ... Read More
The Tere Moana is not the Paul Gauguin! Many expect the same ship and service... I agree on same service but not the ship. The Paul Gauguin carries four times the passengers the TM can bring....So, it is impossible to have the same space and activities as a bigger ship. Having said that, the TM offers a wonderful product in its class of small luxury ships. Here are some points of our 7 day cruise. Embarking: 10/10 Staff and crew : 10/10 ( excellent/friendly and could not do enough for the passengers!!!) Food: 8/10 Meal Hours: 6/10 If you order out of hours,you need to use room service. Once at the room, you take your tray to the outer decks... Would be just as easy to have brought to you at the bar or any other spot.... This only if you order something at let's say mid afternoon as you missed lunch because you were ashore.... Liquor: 10/10 Choice of whatever you may desire at the bar. Wines: 5/10 Poor choice Drank a Bordeaux Mouton Cadet all week with meals.They offer a very limited selection of French wines. Mostly Italian and Spanish. That was a disappointment especially on a cruise of that price.I was told they are redoing the wine selection.... Entertainment: 6/10 Crew gave some good shows which all enjoyed.The main entertainment is the piano player at the bar. He was a nice fellow but did not cut it as a seasoned pianist! They need better band as it is virtually the only entertainment on the ship.... State Rooms: 10/10 Large,clean and very comfortable beds! Shore Excursions: 5/10 Great selection but extremely pricey... Choice of Ports of Call: 10/10 Excellent! Overall: 8/10 As everyone else, I read some really awful comments when the boat was launched last December. I never experienced any major problems of the sort. I believe tha company has fixed any major issues they had. It was overall a great experience on a smaller ship.Loved it and would do it again! I am sure the few issues mentioned above will be dealt with by the company. At the end of the day, the kindness and attention of the crew, as well as the fine cuisine and overall experience makes this a very unique product! Read Less
Sail Date June 2013
I have cruised with Paul Gaugin-before Tahiti-New Zealand which was amazing so when I received the information on the Tere Moana I though great as I was interested in travelling to the Caribbean, however due to work commitments I was ... Read More
I have cruised with Paul Gaugin-before Tahiti-New Zealand which was amazing so when I received the information on the Tere Moana I though great as I was interested in travelling to the Caribbean, however due to work commitments I was unable to go on any of the Caribbean cruises so I decided to book a cruise in Europe and intended to book the Panama Canal cruise in 2014. I choice the black sea cruise as it was an area I was interested in. I became very worried about the cruise after reading many of the reviews on this site. I e-mailed Paul Gauguin several times asking for further information in respect to what they were doing about the complaints. I eventually received a reply after my fourth attempts my questions were not answered nor was I given what I considered enough information regarding disembarkation (in order for me to book my transfer). Paul Gauguin’s customer care gets a very low 2 out of 10. I was therefore very concerned and almost cancelled my cruise however decided to go ahead anyway. All in all my experience of the black sea cruise was mainly good however there were many areas that need to improve to bring the Tere Moana up to the standard of the Paul Gauguin. So here is my personal views which obviously may well differ from others who took the same cruise.EmbarkationVery good, bags taken straight away and I was on the ship within 10 mins. Staff onboard very welcoming, glass of champagne in the lounge and canopies provided. After approx 30mins I was shown to my stateroom. Embarkation 9 out of 10Stateroom As a single traveller I had take a smaller stateroom (only 25% instead of 100% charge on top) it was smaller than the Paul Gauguin, the bathroom had a pod shower but it was comfortable. I was surprised to find no tea/coffee making facilities which I expected and did miss, as room service was not 24/7 as advertised but 6am-9am so no hot drinks after that time. Cleaning was immaculate staff very friendly. Stateroom 7 out of 10DinningYes there are two dinning areas L'Etoile and La Veranda however again the advisement was misleading as you do not get a choice as to were to eat. Breakfast and Lunch is served in La Veranda and dinner is served in L'EToile. Paul Gauguin line appears to have acted on some of the negative reviews as I found the food choice and quality very good and the service most of the time was good. The service was not up to the standard of the Paul Gauguin but it appears to have improved from the earlier reviews. GEDE and ALAN were both very attentive. What does not seem to have improved is the wine, there were some good wines but there were more that were un drinkable, (mainly white). One evening I was served an Austrian wine that I could buy in my local shop for £5. The cruise is not cheap so why does Paul Gauguin believe its ok to serve cheap wine to its guests. Food 8 out of 10Wine 4 out of 10Service 7 out of 10Room service 8 out of 10 (would have been 10 out of 10 if 24/7)BarAs already stated the wine was at times not drinkable, I tried some of the cocktails but they were not as good as served on the Paul Gauguin or that I have had elsewhere, I found myself wondering if this was just a lack of training which is a simple thing to address. The bar also closed early in the evening at 12.30 on night a group of us were drinking went to get another drink at the bar and found that the staff had all gone to bed without any warning. One of the guest when to his room and brought out a bottle of wine he had bought on a trip to a winery early and we shared that. That is just unacceptable.Bar 5 out of 10.Entertainmentthere was a piano player, not to my taste, he was good but it was in my opinion mainly background music. The evening that the staff entrained us was very good (look out for Alan he was amazing). And that was the entertainment. Most people including my self went to their staterooms directly after dinner. In my case it was not that I was tired, there was just no entertainment to intise me to stay. On the last night in Istanbul we dinned outside (barbecue )which was great. It could have been so much better if perhaps they brought on some local entrainment like the Paul Gauguin did on the New Zealand cruise. There was also no guest lectures on the Tere Moana. The Black Sea has so much history, it would have been so much more interesting if there had been some lecturers on board, as there is on the Paul Gauguin. So entertainment is another area that fell short and in my opinion needs to be addressed. Entertainment 4 out of 10ActivitiesOnboard watersports marina -not availableFitness center-2 walking machines (one faulty) and one bike (I only used gym once machines were old and tired) Pool-water was freezing-a few people put their feet in in (myself included ) but I never saw anyone actually get in the pool.Hot tub-was faulty for most of the cruise (not very warm) and was closed for maintenance on one day. Still was not very hot afterwards. Internet-don't bother very slow very expensive-I was actually told to use my Iphone as the laptops provided were not up-to-date enough to handle a simple activity as obtaining a boarding pass. Again not expectable, the ship is support to have been fully refurbished surely getting the internet sort out can not be that hard. Activities 4 out of 10Reception Julie at reception was very helpful both in respect to information about ports visited and sorting out my boarding pass.8 out of 10Ports visted Nessebur-BulgariaConstanta-RomaniaOdessa-UkraineYalta-UkraineSinop-TurkeyIstanbul I only went on one trip that was in Yalta, Places of the Tsars. This was because the shore excursions were very expensive this half day trip cost 139 dollars. The places of the Tsars trip was good however I feel a trip in a cable car to the top of the mountain would have made the trip more interesting but was not offered. More than half the guests went on this trip which arrive back late at the boat, lunch was missed, room service was the only thing that was offered unfortunately some people did not get any lunch that day. I think they could have had some sandwiches ready. I enjoyed visiting most of the ports, the ship laid on shuttle buses to the town when necessary. Ports visited/information provided 8 out of 10Choice of excursions 6 out of 10 I would have liked more activity based toursDisembarkationVery easy, staff very helpful. One tip book your own transfers prior to your cruise. Tere Moana was charging 59 dollars for a 10 Euro trip to the airport.Disembarkation 9 out of 10I met some very interesting people from America, Germany, Australia and Canada, (I do not intend to name them) they made the cruise a memorable experience.Other passengers 100 out of 10,In summery this cruise was not at the same standard as the Paul Gauguin however the staff are trying very hard to improve and appear to be committed to do so, which is great but it does not help those of us that have already cruised on the ship and been disappointed. I agree with the previous reviews on this site that this is not a five star cruise even though it has a five star price tag. There is no excuse for this Paul Gauguin is an experience cruise line, this is their coir business so what is going wrong. I am sorry to say I would not recommend the Tere Moana to my friends nor will I take another cruise with this ship until it has been bought up to the same standard as the Paul Gauguin. Read Less
Sail Date June 2013
We just finished the 7 day Dalmatian Coast Croatian itinerary on the Tere Moana and it so surpassed our expectations that I'm still stunned. Beyond the tasteful decor, great food, high quality beverage service and competent/friendly ... Read More
We just finished the 7 day Dalmatian Coast Croatian itinerary on the Tere Moana and it so surpassed our expectations that I'm still stunned. Beyond the tasteful decor, great food, high quality beverage service and competent/friendly staff, the intimate and personal touches on the itinerary made this the best way imaginable to experience the Dalmatian Coast. I've wanted to explore this area for over 10 years and it's still unspoiled by tourism. The Croatian ship's captain created spontaneous surprise itinerary additions that were a delight based on weather and opportunity - just like a private cruise. Swimming at a beach after an amazing visit to Korcula, threading the ship adroitly up the narrow and dramatic waterway to Sibenik and Krka Falls (coming under a bridge with just meters to spare and making hairpin turns I thought were impossible while we passengers cheered in disbelief). You also get to stay at several ports until late night giving you a chance to sample them in evening. It's truly a small ship and by the time the cruise finished we had made a wonderful set of new friends. The rooms are well beyond the usual porthole window closets of a small ship and spring for a balcony room if you can. Maitre d Allen was 100% spot on with my diet restrictions - a first for me during travel. If you're a foody spring for the Bibich wine and food paring, it was brilliant and the best I've ever experienced anywhere in the world! Do the truffle hunting excursion in Rovinj if possible. We also took a cooking class in Trojic in the private home of chef Tatiana and it was intimate and delightful. Honestly, this trip could not have been better, and the Tere Moana was the ideal way to explore a part of the world that was on the short list for my travel goals. Read Less
Sail Date June 2013
On the occasion of my mother’s 80th birthday, my mother, sister and I recently sailed from Athens to Rome on the Tere Moana. I am writing to express our deep gratitude for a truly unforgettable experience. From the beauty and ambience of ... Read More
On the occasion of my mother’s 80th birthday, my mother, sister and I recently sailed from Athens to Rome on the Tere Moana. I am writing to express our deep gratitude for a truly unforgettable experience. From the beauty and ambience of the ship itself to the delightful, attentive staff and incredible cuisine, I have nothing but positive things to say. For starters, I can’t say enough about the Tere Moana staff. It should be noted that we arrived a day late and with no luggage due to an airline mishap. The welcome we received from everyone was generous and sincere. To a person, staff members were concerned and exceedingly helpful and we soon relaxed into their competent care. Most of them quickly learned our names and inquired regularly about our “situation.” Julie and Charlene at the reception desk were lovely people, responsive to our needs and always following up to make sure we were taken care of. Manuel, the concierge, did a wonderful job with evening entertainment and Nelson, the hotel manager, kept us laughing (while diligently working behind the scenes to find our luggage). Our piano player and vocalist, Alex, was versatile and talented. The evening that we were entertained by the staff was particularly memorable; some of their renditions of popular songs literally brought tears to our eyes! Because of this friendly, engaging and attentive service, we looked forward to returning to the ship every evening after a day of exploring these incredible places. As a testament to the efforts of this warm and hardworking staff, my mother felt completely comfortable moving around the ship on her own…socializing, dancing, getting a massage, and even being the first one up for karaoke! A memorable 80th birthday, indeed! As for the food, it was amazing. The choices were abundant and the tastes consistently delicious. Every day brought new culinary surprises! Superb presentation compelled me to snap picture after picture to share with friends and family back home. I am already planning my next trip on the Tere Moana. She did not disappoint!   Read Less
Sail Date June 2013
My wife and I recently completed back-to-back cruises on the Tere Moana from Istanbul to Athens and then Athens to Rome. We like back-to-back cruises because Europe is too far to go for just one week, and by combining two cruises, we only ... Read More
My wife and I recently completed back-to-back cruises on the Tere Moana from Istanbul to Athens and then Athens to Rome. We like back-to-back cruises because Europe is too far to go for just one week, and by combining two cruises, we only need to unpack once. I want to begin my review by thanking all those who wrote in with complaints about the initial Tere Moana trips to the Caribbean. It was obvious that the cruise line had taken the criticisms to heart and resolved many of the complaints. But the best part was the small number of passengers that booked the cruises we were assuming the low bookings were based in part by the negative reviews. The first week there were 54 passengers and the second week there were only 33! There were approximately two crew members for each passenger the second week. We booked one of the eight balcony cabins and it was wonderful. It was very quiet, there was plenty of storage, and the balcony was much larger than on most ships. There was a table, two chairs, and a lounge on the balcony. Compare that to a room with two portholes on a Windstar ship. (We like Windstar and have sailed with them four times, but the Tere Moana is much nicer.) Only real complaint about the room was the poor lighting around the mirror in the bathroom. The Wind Spirit was also on an Istanbul to Athens run the same days. However, the Tere Moana cruises about 50% faster than the Wind Spirit and can maneuver better in small ports. The advantage was apparent on the first day where the Tere Moana was able to go to Canakkale, Turkey with excursions to Troy or Gallipoli, while the Wind Spirit had a day at sea. Both ships were in Kusadasi, Turkey for excursions to Ephesus, the next day. The extra speed also allowed us to linger longer at the ports before heading out to the next destination. For example, we enjoyed the lights of Santorin while having dinner on the deck long after the Wind Spirit had departed for its next port. Our excursions were excellent, but seemed overpriced. The groups were small generally only ten or so on each excursion. This might have been due to the cost and the fact the ship was not full. One of the guides on Rhodes was reported to be pretty bad by those who went on his tour. The cruise line was anxious to hear reports, both good and bad, since these are new itineraries for the ship. The tour director was definitely a weak link. He was nice and seemed to be trying hard, but he just does not have the outgoing personality needed to be a good tour director. As much as we enjoyed the first week, the trip from Athens to Rome was even better. This was the first time the ship had been on this itinerary. The captain, Rajko Zupan, arranged to have the ship leave Athens early so we could sail through Corinth Canal at sunset. Dinner was on the deck and the whole experience was something quite special. We were supposed to have a day at sea as we sailed from Kefalonia, Greece to Taormina, Italy. But Captain Rajko said we could make it there by noon if we went full speed and would not need a day at sea. He had dinner on the fourth deck, where we have lunch, so we could enjoy the nice weather and have a better view than in the main dining room. Someone at his dinner table mentioned that the engines were loud because of the high speed, so he picked up his radio and told the bridge to reduce the speed until dinner was over! The tours for Taormina and Lipari were adjusted to account for our early arrival. And now we had an extra day. What to do? Captain Rajko suggested we add a stop at Capri, which everyone quickly agreed was a great idea. To make it extra special, he had anchored us near the Faraglioni spires in the morning so we could enjoy their beauty while having breakfast. We then moved to the main port of Capri so we could explore the island. The Captain and his Hotel Director (Nelson) constantly went out of their way to make both weeks special. The waiter staff was very friendly and helpful. Julie at reception was knowledgeable and anxious to please. We were entertained at dinner by groups from Turkey, Greece, and Italy (the best). But the best entertainment was the show put on by the crew. Do not miss it. We were amazed to hear our shy house keepers powerful singing voice, and Allen, the Matre d, could sing on Broadway. It was a wonderful and memorable experience, and the cruises will only get better as the cruise line gets more experience with the ship and the ports. It is clear they are dedicated to excellence and they have made a great start with the Tere Moana and its crew.   Read Less
Sail Date June 2013
We joined the Tere Moana at Piraeus, Athens, and after settling in had dinner on deck while the ship traveled through the Corinth Canal. This unique experience enabled the passengers to get to know each other and make friends. The Tere ... Read More
We joined the Tere Moana at Piraeus, Athens, and after settling in had dinner on deck while the ship traveled through the Corinth Canal. This unique experience enabled the passengers to get to know each other and make friends. The Tere Moana is a small ship and what it lacks in facilities it makes up for in friendliness and fun. The crew are great and the captain a very pleasant man who mixed with the passengers. We visited several wonderful places, including Capri, which was not scheduled but a treat arranged by the captain with a minor alteration to the itinerary. The crew were all very friendly and did everything they could to ensure that the passengers had a memorable experience. I would like to mention Julie on the reception desk, who was so helpful and the ships doctor who treated my small leg injury with such care. Most of our fellow travellers were from the USA, Canada and Australia, with just a few of us Europeans. There are of cause a few minor things that could be improved but I am sure they will be with time. Our main complaint is that the trips are too expensive. Read Less
Sail Date June 2013
Just returned from a week's sailing onboard the Tere Moana - Rome to Venice. Had read all the negative reviews before sailing and was very concerned, even contacted the organizer of the event before we sailed to voice our concerns. ... Read More
Just returned from a week's sailing onboard the Tere Moana - Rome to Venice. Had read all the negative reviews before sailing and was very concerned, even contacted the organizer of the event before we sailed to voice our concerns. I have sailed on Regent several times and know what luxury cruising is all about, so I pretty much thought Tere Moan would be a dud! How wrong was I! From the moment we boarded everything was spot on. Embarkation: Very relaxing experience in lounge area with drinks, canapes and pianist playing while we waited to be escorted individually to our cabins (all done within around 30mins) Cabins: Although not as large as Regent, were adequate - very nicely decorated and the beds were oh so comfortable. Bathrooms smallish but adequate, lovely toiletries! Thank you Sidi, for attending to our room each day and making it perfect. Meals: Absolutely sensational - congrats to the chefs. The staff in the dining rooms were fantastic as well, with Gede, Alan, Arnold, always there to assist you and greet you cheerfully at every turn. Staff and crew were fabulous - not only do they do great work during the day, but many on board could also perform a song or two - their perfomance was mind-blowing, accompanied by Alex the pianist who also did a remarkable job trying to keep up with our many karaoke requests. One of our many highlights was when the captain sailed past Stromboli late one night and we saw it erupting - while sipping cocktails and eating cannoli! Air conditioning functioned very well - we were in Cabin 315, Pool bar: lovely relaxing area - thanks to Vishal and Chris for great service Only disappointment was that the drinks could have been served colder, a lot of the time especially the prosecco was warmish - we like it icy cold! Also unable to place a food order round the pool - had to order it to your room then go and pick it up and bring it up to the pool! How to improve the Tere Moana experience in my opinion 1. Improve refrigeration for drinks around pool and serve icy cold! 2. Take orders for food around pool and deliver to pool area. 3. Access to water- sports marina at back of boat, if safe to do so! So to wrap up - Tere Moana is not Regent but it comes fairly close. Would I sail on her again - definitely. Would I recommend her to my friends - definitely   Read Less
Sail Date June 2013
Glad we didn't listen to the first reviews and cancel, which we were contemplating doing.We had the best vacation of our lives. We loved going to French Polynesia on the Paul Gauguin too. For our itinerary, it was a port everyday ... Read More
Glad we didn't listen to the first reviews and cancel, which we were contemplating doing.We had the best vacation of our lives. We loved going to French Polynesia on the Paul Gauguin too. For our itinerary, it was a port everyday (except when we were unable to anchor at one because of high winds) and the people going were interested in the historical places. That made everyday busy and we were all too tired to stay up at night and miss entertainment. The small size of the ship makes this a very social ship. The staff was superb and eating wherever you want, helps you to get to know your fellow travelers. The excursions helped get to know one another because the size of the tours were usually small. Going to the oracle in Delphi was probably the largest group. Favorite ports: Dubrovnik, Rhoades, Patmos and going to Delphi.Least favorite port: Zadar, Croatia we arrived on a Sunday. Most everything was closed on Sunday. When some shops (not any museums) opened, they closed from 2-5 and the ship left at 6.We docked everywhere except Dubrovnik - where we had a tender- (be aware that the time posted ahead of time for the tenders changed during the day so you could only go back to the ship every hour), Santorini where we had a tender and Mykonos was our on,y zodiac ride. They were fine and actually came and went more often than the tenders I thought.When you do a back to back tour, the menu will be mostly the same but that was good because we knew what we liked and what others tried and liked. There were about 14 of us that stayed on for the next week so we all got to know each other well.Staterooms were fine. Occasionally, our toilet area would smell like a ship toilet but on,y one other couple said that. I heard one couple complaining about their room being too hot and another about it being too cold. Our room was fine and had lots of storage. Bring your own hair dryer though.It is difficult to do some of your own laundry. On the pg, there was a rope that went over the bathtub. No bathtub on the TM just a circular shower. Our neighbor showed us how they did their laundry. You need plenty of rope to do a triangular hold in the bathroom. You can also bring your own wire hangers and hang clothes up over the bed using the air conditioner to hold them. Grab 2 beach towels and roll up laundry to get out excess water and one to put over the bed. We also used the laundry services and it was great.I assumed we would have guest lecturers but we didn't. Actually, going on the TM arranged tours gave you well qualified guides.Can't say enough about the staff and how wonderful they were. Kudos to all of them for working so hard to make our vacation wonderful. Read Less
Sail Date May 2013
After leaving my heart in Tahiti with the Paul Gauguin and its crew, I was anxiously awaiting the arrival of the new PG ship, the Tere Moana. Although so many reviews deemed it the "Terrible Moana", I was confident that DH and ... Read More
After leaving my heart in Tahiti with the Paul Gauguin and its crew, I was anxiously awaiting the arrival of the new PG ship, the Tere Moana. Although so many reviews deemed it the "Terrible Moana", I was confident that DH and I could have a ball on any boat, especially in the Caribbean. So, here we go. --Embarkation. The port in Galisbay, St. Martin is a bit third world. If you've been on the Paul Gauguin, the on-boarding experience for the Tere Moana isn't nearly as nice. You pull up to a gate at the port where a Caribbean guard takes your passports and goes back into the building for about 10 minutes. I felt a bit uneasy about my passport running away, but had faith it would return. Once you get into the pier, you are dropped off at a hot shipping container, where people who aren't necessarily wearing PG clothing, quickly take your bags and send you into "security" inside the shipping container. After the shipping container, you are loaded into someone's random mini-van and driven the 150 yard to a tired looking yacht"" oh wait, it's the Tere Moana. While the outside of the boat is a little unassuming there is no denying that she is going to take you to fabulous destinations, clearly, due to her size. Tere Moana only has 45 staterooms and 90 total guest, making it easy to navigate into ports that larger ships cannot. --Inside. After stepping inside Tere Moana and getting the standard welcome glass of Champagne from the friendly staff, I was shocked by how small the boat was. Yes, I was expecting it to be tiny; no, I didn't realize I could throw a baseball (with my girly arm) the length of the boat. The ships refurbishment was lovelyâ€" little touches of the namesake Tahitian boat, like artwork, etc. and yet still elegantly appointed. The staterooms were some of my favorite we have seen-- beautifully decorated with calm colors, a nice sized window (we were in C class on the pursers deck), and a pretty good sized bathroom, although a bit space-capsule-esque. There is ample closet and storage space, even having 3 adults in the cabin. As for tips on room location, try to stay away from the Grand Salon if you are a light sleeper, as the Karaoke Gods may wake you well into the night meaning about 11:15pm, since everyone was in bed no later than 10pm. Nonetheless, it could be fairly painful to listen to the constant wailing in the meantime. Make sure to bring a fan if you like your room cold. The A/C is certainly as old as the boat and kept the room livable, but certainly not cool. --Outside. The pool looks more like a hot tub based on size, but is clean and conveniently located with Vishel working the pool bar during the day. Unlike the PG, the bar opens at 8:30am making your ever-growing need for a Bloody Mary happy. The crew keeps each lounge chair stocked with fresh beach towels all day. --Tendering. Something a little different on the Tere Moana are the tenders also known as Zodiacs. I happened to adore them, but they certainly are exposed to the elements. You can get a little wet, and they can be a bit slippery (we saw the Cruise Director slip and accidentally punch a crew member in the face!) and subject to the motion of the ocean… The "tenders and crew are wonderful and really make you feel like you are part of an exclusive yachting cruise. The only down side was that the crew was told to run on a specific schedule" which I totally understand however, when the tenders are completely full with a line of people waiting, there is no reason for them to stay parked at the dock for another 15 minutes in the sun. --Food. The food was fine. Some things were incredible like their soups and presentations of every dish. Some items were atrocious like having the same short list of breakfast options EVERY. MORNING. Or finding a grasspur in your salad. Or the curdled creme brulee Do not, I repeat DO NOT, order your food spicy. I live for spicy food and this stuff was downright nuclear-- Blow your socks of and send your running for the bathroom hot. The chef was certainly heavy handed in regards to the cayenne pepper. Also, be aware that there is only one option for dining for dinner in a restaurant. --The downsides. That brings me to the downsides of Tere Moana which haven't been worked out on the new ship. The Schedule. It changed 2 times. There were no storms. No broken generators. No reasons.Well, I lied. There was a reason for the first change, which I appreciated. There were to be large cruise ships in port with us at one of the islands. PG thought ahead to help make our experience better with lesser people, so they made that change. What irked me most was when we boared the ship and found a new itinerary. You have to be kidding me! I went on my own and found a private tour to take us around the islands on the first day. After the second last minute schedule change, our guide had to go even further to pick us up, which meant more in fuel charges for our group. When we asked our "Cruise Concierge" Manuel, he shrugged his shoulders and said I should call my vendor to figure out what to do? Umm, really? Hey mister, pretty sure you shouldn't be in the customer service industry. And Manuel's poor attitude didn't stop there. He made similarly nasty comments to other guests on board the ship during the course of the cruise. I'm thinking he got a good talking to (by the PG Corporate Team, which was on board to see what was going on with the bad reviews!), because halfway through the cruise Manuel did an about-face. He ended the cruise with a slightly better disposition than he began. My guess is he won't be on the ship much longer at least he shouldn't be. On the pier, other cruise ships had the standard Paul Gauguin style tents with cold water, tea and cold towels. The passengers on the Tere Moana were left to their own devices and sought shelter under a restaurant overhang. Ultimately, on the days when things like this happened, we all felt like we made a bad decision spending as much as we did on the Tere Moana, instead of picking a similarly priced competitor. When we finally got back to the ship, the normal offering of cold towels and waters were gone just an empty tray and coke can. After a long day, this tiny feature added up to disappointment at its finest. So, here's the deal. DH and I did have a blast. We met some wonderful people and thoroughly enjoyed the islands. We visited locales we have never been to in the Caribbean and had a heck of a vacation. Was I disappointed at the Tere Moana? Yes. Would I go on it again? ehhh. Maybe. Will I continue to rave and fly for hours to get to the Paul Gauguin in Tahiti? Most certainly. If you're already booked keep your reservation. Just realize what you're going into. The boat is small. TINY. It's forced socialization at its finest sometimes you just don't want to fess up to the 8th beach bar you've visited on your trip in lieu of an archaeological site. But with that socialization and small feel comes prime destinations, a family atmosphere and personalized service. Tere Moana is having some growing pains, but is not to be written off. I'm confident the PG Corporate team who was on board this cruise, went back with some valuable information and will be making ample changes. Either way, Tere Moana certainly has the potential to be a major rival for her competitors... just think of her as a diamond in the rough. For pictures of the TM and our vacation, visit www.sunscreenrequired.com Read Less
Sail Date March 2013
Tere Moana Ratings
Category Editor Member

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