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28 TUI Cruises Mein Schiff Cruise Reviews

Our cruise was with TUI, Marella Explorer 2. We sailed out of Naples 2nd May 2019. We have cruised 14 times before with many different companies and ships however, we feel that Tui Marella Explorer 2 is the worst ship and cruise that we ... Read More
Our cruise was with TUI, Marella Explorer 2. We sailed out of Naples 2nd May 2019. We have cruised 14 times before with many different companies and ships however, we feel that Tui Marella Explorer 2 is the worst ship and cruise that we have ever been on. We have cruised with Thomson 3 times and have always enjoyed the ships, food, very friendly staff and happy atmosphere on board. We feel that Tui have lost the plot, the ship was shabby, not because the staff didn't clean but because the company have done a very poor job of refitting and maintaining the ship. The food was very poor, limited choice at buffet and sub standard menus in dining rooms, they obviously have cut the staff to a minimum and it showed in the service and the way the staff enacted with customers. I feel the staff did their very best under the circumstances but I can only describe the atmosphere as being unhappy and the ship was soulless, the whole ship had a sad feeling not what anyone wants on a holiday. If this had been the first cruise we had ever taken we would never have cruised again. The shows were boring, certainly not up up Thomson's excellent standard. the limited daytime entertainment was nothing short of embarrassing. There were no toiletries in the cabin apart from one container of shower gel in the shower. On arriving at Naples Airport were had to walk about a quarter of a mile with all our luggage to get to the coach park, lots of elderly people were really struggling, no help was offered from Tui staff. The whole cruise was basic and penny pinching and we will never travel with them again or recommend them to friends or family. We traveled with 6 friends all experienced cruisers and we are all of the same opinion. Read Less
Sail Date May 2019
Starting in Barcelona we did not have air fare or hotel the night before. Good ship, but dreadful service. The cabin is OK, not too big. There is a More than 500 (!!!) bad mannered children on the ship - horrible! Unfortunately ... Read More
Starting in Barcelona we did not have air fare or hotel the night before. Good ship, but dreadful service. The cabin is OK, not too big. There is a More than 500 (!!!) bad mannered children on the ship - horrible! Unfortunately there was not a chance to relx because there were to many children in every corner of the ship. We used the balcony of our cabin to enjoy a bit. Food was very poor in the "Atlantik" restaurants, it may be better in the speciality restaurants where you have to pay additional. The "pre-paid-restaurants" are all very full, often you have to wait half an hour to get in. In Speciality restaurants was always enough space but they are quite expensive. Included wine from the tap is not drinkable, there are some good wines in Außenalster-Bar, but not in the restaurants. Staff is very often not ablke to talk english or german. When ordering anything in a restaurant you have to point in the menu what you like, otherwise you will not get what you said because youl will be misunderstood. Entertainment is OK. There is a theatre and a shooping mall. Pool seems to be big, but isnt´t because only 1,30 m deep and screaming children wherever you are. Read Less
Sail Date August 2015
My mother has always wanted to go on a cruise, particularly after watching a tv show set on the MS Deutschland (she's German, my dad's Maltese, so I'm split down the middle!). I was never that enthusiastic, but I decided to ... Read More
My mother has always wanted to go on a cruise, particularly after watching a tv show set on the MS Deutschland (she's German, my dad's Maltese, so I'm split down the middle!). I was never that enthusiastic, but I decided to make her happy this years, and I honestly was surprised at how much I enjoyed it. Also, we live in Malta, so getting on board was simply a matter of driving down to the harbour and getting on - although be warned - there's a long line for passport control and to get the board card which you use to buy anything and as a key card, so you might want to board a couple of hours later than the travel agent advises. The cruise itself, though, AMAZING. Of course, my mother and I are both fluent in German, so we understood everything, all the announcements, all the signs, etc. However I don't agree with whoever said non-Germans were not welcomed. Every week there's a group of between 100-200 Maltese on board the Mein Schiff, they have their own tour leader aboard, and they seemed happy whenever we chatted with them. Why do so many Maltese go on the Mein Schiff cruises? I suspect the reason is the all-inclusive concept, which was one of my reasons for choosing the cruise - to give an example, it's not just the usual pizza/pasta/burgers that are free (and being Germans, some sausage too), but two huge restaurants with varieties of dining, and a snack bar, a pizza place, a tapas bar. Talking about the buffet alone, you had so many varieties of food, whether meat and potatoes, salads, pasta, etc. My highlight was a Wok station where you could choose noodles/rice, different fresh meats (duck, beef, etc) or fish, veg, sauces, and the chefs would stir-fry it there and then. And the breakfasts! OMG, the breakfasts. Oh dear. I must stop writing about food, but just let me mention that on the last day at sea there was a champagne and caviar breakfast. Yes, as part of the inclusive breakfast. For those who prefer to get their nutrients in liquid fashion, all the bars were fee-free, except for some items, clearly marked on the menu, which you had to pay extra for. My mum and I worked our way through a whole list of cocktails, with or without alcohol, all without shelling out an extra penny. Our balcony cabin was comfortable and clean, and every evening Fedel, our cabin attendant left a choccy on our beds! I do have some niggles - yes, Germans do have a habit of racing to any dining area 2 minutes before opening time and then occupying their seats until the restaurant closes. And Maltese in large groups can be pretty loud and obnoxious. The only thing that really bothered me and I couldn't shrug off that easily were the children. So many children packing the relatively small pool day in day out. And even as I complain, I remember my last day when I was feeling a bit low and three preteen German kids gave me a ship newsletter they had prepared during their stay - so, I guess they weren't so bad, either. I wasn't too happy with the excursions organized by our local agency - they showed the typical Maltese obsession with packing as many sights and visits into one trip so as to feel we got value for money. All I got out of it was tendinitis of my Achilles heel tendon (my most hated tendon, now) which I'm still feeling now. I do agree with another reviewer that the tendering was a bit of a pain in the neck, but what can you do? I would recommend this to anyone who feels like a holiday where they can be pampered for a few days! Read Less
Sail Date August 2012
Mein Schiff Ratings
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